Assessment Requirements for BSBEDU303 Assist with the provision of international education information

Release: 1

Assessment Requirements for BSBEDU303 Assist with the provision of international education information

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

respond to client requests for information according to international education organisational policy and client services procedures

provide information packs, and maintain stocks of materials, according to organisational procedures and legislative requirements

monitor client satisfaction and use results to improve own work and as input to the team to improve information provision services.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

describe client services information provision job roles in an international education organisation

explain methods of information organisation, maintenance and provision in international education organisations, including legislative and regulatory compliance issues

identify relevant organisational policies and procedures

explain quality client services policy, principles and practices for providing information to internal and external clients of an international education organisation

outline common types of client information requests.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the educational administration field of work and include access to:

opportunities to participate in a range of practical exercises and projects

relevant documents.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10