Assessment Requirements for BSBCMM201 Communicate in the workplace

Release: 1

Assessment Requirements for BSBCMM201 Communicate in the workplace

Modification History

Release	Comments
Release 1	This version first released with Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

communicate information and ideas verbally and non-verbally, taking cultural differences and language barriers into consideration

produce written material, used routinely in day to day work, which is clear, concise and effectively convey the intended meaning to the recipient

complete workplace forms

use style, format and level of accuracy appropriate to the type of written material

provide prompt responses to requests for information in accordance with organisational requirements.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

identify any organisational policies, plans and procedures which detail organisation’s standards or protocols for workplace communication

describe different communication styles

outline barriers to communication.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced by individuals using interpersonal communication skills in the workplace and include access to:

office equipment

business resources

workplace policies and procedures relating to communication

case studies and, where possible, real situations

interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10