AVI08 Aviation Training Package

Release: 5.0

Contents

Preliminary Information	36

Summary Mapping AVI08 Aviation Training Package Release 5.0	56

Summary of AQF Qualifications in AVI08 Aviation Training Package Release 5.0	67

Summary of Units of Competency in AVI08 Aviation Training Package Release 5.0	69

Summary of Imported Units in AVI08 Aviation Training Package Release 5.0	79

Overview of Training Packages	88

Qualifications Framework	93

Assessment Guidelines	100

Competency Standards	114

The AVI08 Aviation Training Package (Version 5)	120

Qualifications Pathways	124

Skill Sets	135

Glossary	136

AVI10108 Certificate I in Aviation (Foundation Skills)	152

AVI20208 Certificate II in Aviation (Flight Operations)	157

AVI20408 Certificate II in Aviation (Ground Operations and Service)	163

AVI20613 Certificate II in Aviation Transport Protection (Passenger/Non-Passenger Screener)	170

AVI20713 Certificate II in Aviation Transport Protection (Checked Baggage Screener)	177

AVI30208 Certificate III in Aviation (Flight Operations)	184

AVI30408 Certificate III in Aviation (Ground Operations and Service)	189

AVI30510 Certificate III in Aviation (Rescue Crewman)	197

AVI30713 Certificate III in Aviation (Aerodrome Operations)	203

AVI30813 Certificate III in Aviation (Remote Pilot - Visual Line of Sight)	209

AVI40108 Certificate IV in Aviation (Commercial Pilot Aeroplane Licence)	214

AVI40208 Certificate IV in Aviation (Commercial Pilot Helicopter Licence)	218

AVI40408 Certificate IV in Aviation (Ground Operations and Service)	223

AVI40508 Certificate IV in Aviation (Leadership and Supervision)	230

AVI40610 Certificate IV in Aviation (Aircrewman)	236

AVI50308 Diploma of Aviation (Air Traffic Control)	242

AVI50408 Diploma of Aviation (Instrument Flight Operations)	249

AVI50510 Diploma of Aviation (Flight Instructor)	256

AVI60110 Advanced Diploma of Aviation (Flight Instruction)	264

AVISS00001 Aerobatic Pilot Skill Set	273

AVISS00005 Airborne Rappelling Skill Set	275

AVISS00006 Airborne Rappelling Supervisor Skill Set	277

AVISS00007 Airborne Recovery Skill Set	279

AVISS00008 Aircraft Underwater Escape Skill Set	281

AVISS00009 Aviation Operator Skill Set	283

AVISS00010 Aviation Supervisory Cabin Crew Skill Set	285

AVISS00011 Emergency Breathing System Skill Set	287

AVISS00012 External Load Pilot Skill Set	289

AVISS00013 Formation Pilot Skill Set	291

AVISS00014 Handle Dangerous Goods/Hazardous Substances Skill Set	293

AVISS00015 Helicopter Wireman Skill Set	295

AVISS00016 Manual Handle Freight/Baggage in Aircraft Cargo Hold Confined Spaces Skill Set	297

AVISS00017 Marine Transfer Pilot Skill Set	299

AVISS00018 Night Aided Vision Aviation Operations Skill Set	301

AVISS00019 Night Visual Flight Rules (NVFR) Pilot Skill Set	303

AVISS00020 Notice to Airmen Skill Set	305

AVISS00021 Rappelling and Winching Pilot Skill Set	307

AVISS00022 Simulator Operator Skill Set	309

AVISS00023 Simulator Operator/Trainer Skill Set	311

AVISS00024 Simulator Trainer Skill Set	313

AVISS00025 Use and Maintain Minor Mechanical Equipment Skill Set	315

AVISS00026 Aerodrome Reporting Officer Skill Set	317

AVISS00027 Aerodrome Works Safety Officer working with a Method of Works Plan (MOWP) Skill Set	319

AVISS00028 Aerodrome Works Safety Officer working on Time Limited Works Skill Set	321

AVISS00029 Maintain Security Awareness and Vigilance in the Aviation Workplace Skill Set	323

AVISS00030 Remotely Piloted Aircraft (RPA) Observer Skill Set	325

AVIA3001B Package dangerous goods for air transport	327

AVIB3004B Manage and carry out pre- and post-flight cabin checks	336

AVIB3005A Inspect and report on aerodrome serviceability	345

AVIB3006A Inspect and report on serviceability of aerodrome lighting systems	355

AVIB3007A Inspect and report on obstacle limitation surfaces	366

AVIC2001A Drive on the airside	374

AVIC4002A Administer airside driving	381

AVID2001B Accept dangerous goods for air transport	388

AVID2003B Prepare freight for flight	397

AVID2004B Conduct aviation freight weighing operations	406

AVID2005B Accept freight for air transport	415

AVID2006A Load and secure aviation freight and baggage	425

AVID2007A Unload aviation freight and baggage	435

AVIE2005B Conduct radio procedures in the aviation airport environment	445

AVIE3003B Complete a Notice to Airmen (NOTAM)	454

AVIE3004B Maintain radio communications as part of airport operations	462

AVIE3007A Maintain remote pilot aircraft systems (RPAS) aeronautical radio communications	471

AVIE4001B Maintain aircraft radio communications	478

AVIE5002B Apply air traffic control communication procedures and services	486

AVIF2007B Implement regulations and policies during check-in procedures	500

AVIF2010B Implement regulations and policies during aircraft safety and service operations	508

AVIF2012A Monitor the transfer of hazardous materials	517

AVIF2014A Undertake aircraft underwater escape and survival	524

AVIF2015A Utilise emergency breathing system	532

AVIF2019A Work in aircraft confined spaces	539

AVIF2020B Employ fatigue management practices in the aviation workplace	548

AVIF2023A Follow occupational health and safety procedures	555

AVIF2024A Conduct housekeeping activities	563

AVIF3004B Supervise the safety of aerodrome works and general access	569

AVIF3005B Maintain the safety of people and aircraft	578

AVIF3006B Respond to abnormal and emergency situations within the aircraft	588

AVIF3012A Apply relevant laws and regulations to the operation of an aerodrome	598

AVIF3016A Marshal aircraft	606

AVIF3021B Manage human factors in remote pilot aircraft systems (RPAS) operations	616

AVIF3023A Apply regulations and policies during remote pilot aircraft systems (RPAS) operations	623

AVIF3025A Facilitate the safety of aerodrome works and works site access	630

AVIF3026A Facilitate an aerodrome emergency response	642

AVIF4001B Manage human factors in aircraft flight	651

AVIF4008A Supervise cabin safety and security	661

AVIF5003B Manage human performance and team resources during air traffic control operations	669

AVIF5013A Provide SAR alerting and emergency service	681

AVIG2002B Work effectively in the aviation industry	691

AVIG2003A Work in a socially diverse environment	700

AVIG5001B Work professionally in an air traffic control workplace	706

AVIH3002B Advise on major services and attractions at aviation destinations	713

AVIH3019A Navigate remote pilot aircraft (RPA)	722

AVIH4001B Navigate aircraft - VFR	731

AVIH4012A Plan a flight under Night Visual Flight Rules (NVFR)	743

AVIH4013A Navigate aircraft - NVFR	752

AVIH5016A Plan a flight under Instrument Flight Rules (IFR)	765

AVIH5017A Navigate aircraft - IFR	774

AVII2001B Provide customer service on an aircraft	786

AVII2003C Carry out beverage service on an aircraft	796

AVII2004B Provide advice on cuisine on an aircraft	805

AVII2006B Conduct in-flight retailing	813

AVII2007B Check in aircraft passengers	823

AVII2008B Provide assistance to transit and arriving passengers	833

AVII2009B Serve wine to aircraft passengers	842

AVII2014B Provide transport services to passengers with special needs	851

AVII3002B Carry out food preparation and service on an aircraft	861

AVII3005B Apply knowledge of the structure, products and services of the airline operator	871

AVII3010B Carry out aircraft business/first class meal and beverage service	881

AVII3011C Provide quality customer service	891

AVII4012B Manage aircraft passengers and cargo	899

AVII4013A Supervise cabin operations	908

AVII4015A Monitor and enhance customer service excellence	915

AVIJ2001B Contribute to the achievement of on-time performance standards	924

AVIJ4002B Conduct quality control operations related to refuelling_defuelling aircraft	933

AVIK2001B Use computers in the aviation screening workplace	943

AVIK3002A Use infotechnology devices in the workplace	950

AVIL2001B Manage a check-in queue	960

AVIL2005A Complete routine administrative tasks	968

AVIL2006A Promote effective workplace practice	975

AVIL3002B Complete aircraft despatch duties	982

AVIL3003B Plan an aircraft load	992

AVIL3004B Assess pavement concessions	1000

AVIM5001A Operate a simulator	1008

AVIM5002A Conduct aeronautical knowledge training	1017

AVIM5003A Conduct flight training	1026

AVIM5004A Facilitate training in a synthetic environment	1038

AVIM5005A Conduct training for the issue of an endorsement	1051

AVIM5008A Conduct flight review	1060

AVIM6006A Deliver operational flight management training	1067

AVIN6003A Manage flight training	1077

AVIO2001A Use firearms on an aerodrome to control wildlife hazards	1087

AVIO2004B Conduct frisk search of persons	1094

AVIO2005B Conduct screening using explosive trace detection (ETD)	1103

AVIO2006B Control access to and exit from an airside security zone or landside security zone at an airport	1109

AVIO2007B Establish and maintain a sterile area at an airport	1119

AVIO2008A Manage the flow of items for screening by X-ray screening equipment	1126

AVIO2009B Screen articles by interpreting X-ray images	1132

AVIO2010B Screen articles to enter an airside security zone or landside security zone	1140

AVIO2011B Screen people to enter an airside security zone or landside security zone	1149

AVIO2013A Undertake emergency response action to a security threat	1157

AVIO2014A Manage disruptive and or unlawful behaviour	1164

AVIO2015A Apply and monitor workplace security procedures	1172

AVIO3001A Monitor airside access and airside driving	1180

AVIO4003A Implement airside access	1189

AVIP2001A Capture records into a records keeping system	1195

AVIR3001B Service customer airline contracts	1202

AVIW2002B Operate an aerobridge	1211

AVIW2008B Conduct baggage handling operations	1220

AVIW2010B Operate baggage tug	1230

AVIW2029A Operate aircraft refuelling nozzle	1239

AVIW2030A Be airborne extracted by suspended rope	1247

AVIW2031A Be airborne extracted using suspended extraction equipment	1257

AVIW2032A Fast rope from a helicopter	1266

AVIW2033A Rappel from a helicopter	1277

AVIW3003B Operate aircraft embarkation and disembarkation equipment	1288

AVIW3004B Operate ramp equipment	1297

AVIW3005B Operate aircraft push-out tug	1306

AVIW3006B Refuel aircraft	1316

AVIW3011B Defuel aircraft	1326

AVIW3021A Coordinate aircraft ground operations	1336

AVIW3023A Implement wildlife hazard control measures	1343

AVIW3024A Perform wireman duties	1350

AVIW3025A Complete aircraft/equipment pre- and post-flight actions	1358

AVIW3026A Conduct night aided vision aviation operations	1366

AVIW3027A Deliver pyrotechnics and hand held stores	1376

AVIW3037A Manage remote pilot aircraft systems (RPAS) pre- and post-flight actions	1383

AVIW3038A Operate and manage remote pilot aircraft systems (RPAS)	1390

AVIW4001B Manage pre- and post-flight actions	1399

AVIW4028A Manage aircraft sensor systems	1407

AVIW4034A Supervise aircraft refuelling	1414

AVIW5013B Operate air traffic control equipment and workstations	1422

AVIW5018A Operate and manage aircraft systems	1434

AVIW5022A Coordinate the removal of disabled aircraft	1446

AVIY3052A Conduct Helicopter Landing Site and Unprepared Helicopter Landing Site operations	1456

AVIY3073A Control remote pilot aircraft (RPA) on the ground	1465

AVIY3074A Launch remote pilot aircraft (RPA)	1473

AVIY3075A Control remote pilot aircraft (RPA) in normal flight	1480

AVIY3076A Recover remote pilot aircraft (RPA)	1489

AVIY3077A Manage remote pilot aircraft systems (RPAS) in abnormal flight situations	1496

AVIY3078A Manage remote pilot aircraft systems (RPA) energy source requirements	1505

AVIY4001B Control aeroplane on the ground	1512

AVIY4002B Take off aeroplane	1521

AVIY4003B Control aeroplane in normal flight	1530

AVIY4004B Land aeroplane	1540

AVIY4005B Execute advanced aeroplane manoeuvres and procedures	1549

AVIY4006B Manage abnormal aeroplane flight situations	1558

AVIY4007B Manage aircraft fuel	1570

AVIY4008B Control aircraft solely by reference to full instrument panel	1579

AVIY4009B Control aircraft solely by reference to limited instrument panel	1588

AVIY4011B Control helicopter on the ground	1597

AVIY4012B Control helicopter in hovering flight	1606

AVIY4013B Taxi helicopter	1616

AVIY4014B Take off helicopter and approach to hover	1626

AVIY4015B Control helicopter in normal flight	1636

AVIY4017B Execute advanced helicopter manoeuvres and procedures	1646

AVIY4018B Manage abnormal and emergency helicopter flight situations	1657

AVIY4019B Operate helicopter at low level	1670

AVIY4051A Conduct external load-lift operations	1680

AVIY4053A Perform aircrewman cockpit duties	1689

AVIY4054A Conduct hoisting operations	1696

AVIY4055A Conduct airborne extraction operations	1705

AVIY4056A Conduct airborne rappelling operations	1715

AVIY4057A Perform helicopter deck landing operations	1725

AVIY4058A Pilot a helicopter during external load operations	1736

AVIY4059A Pilot a helicopter during roping operations	1747

AVIY4060A Pilot a helicopter during winching operations	1758

AVIY4061A Perform aerobatic manoeuvres	1768

AVIY4062A Perform an aerobatic sequence	1779

AVIY4063A Perform close formation flight	1788

AVIY4064A Lead an aircraft formation flight	1797

AVIY4066A Control aircraft in advanced flight manoeuvres	1807

AVIY5020A Conduct full instrument panel manoeuvres	1815

AVIY5021A Conduct limited instrument panel manoeuvres	1825

AVIY5022B Manage traffic flow	1834

AVIY5023A Operate multi-engine fixed wing aeroplane	1844

AVIY5024A Operate aircraft in the traffic pattern at night	1853

AVIY5025A Perform an instrument arrival	1863

AVIY5026A Perform standard arrival route (STAR)	1871

AVIY5027A Perform instrument departure - non published procedure	1879

AVIY5028A Perform instrument departure - published procedures (SID/SRD)	1888

AVIY5033A Perform visual circling approach	1897

AVIY5034A Perform non-directional beacon (NDB) instrument approach	1906

AVIY5035A Perform VHF omni-directional radio range (VOR) instrument approach	1915

AVIY5036A Perform instrument landing system (ILS) instrument approach	1924

AVIY5037A Perform distance measuring equipment (DME)_global positioning system (GPS) arrival	1934

AVIY5038A Perform global positioning system (GPS)/non-precision approach (NPA)	1944

AVIY5048A Provide approach control services	1955

AVIY5049A Provide area control services	1967

AVIY5050A Provide aerodrome control services	1978

AVIY5065A Operate a multi-engine helicopter	1989

AVIZ1005B Maintain basic situation awareness in the aviation workplace	2000

AVIZ2050B Maintain security awareness and vigilance in the aviation workplace	2010

AVIZ3052A Apply situational awareness in remote pilot aircraft systems (RPAS) operations	2018

AVIZ4001B Manage situation awareness in aircraft flight	2026

AVIZ5049A Manage situational awareness in the air traffic control environment	2036

BSBAUD402B Participate in a quality audit	2045

BSBCMM301A Process customer complaints	2055

BSBCMM401A Make a presentation	2063

BSBCUS301A Deliver and monitor a service to customers	2071

BSBFIM501A Manage budgets and financial plans	2079

BSBHRM402A Recruit, select and induct staff	2088

BSBLED401A Develop teams and individuals	2095

BSBMGT401A Show leadership in the workplace	2103

BSBMGT402A Implement operational plan	2109

BSBMGT502A Manage people performance	2117

BSBMGT502B Manage people performance	2125

BSBMKG501B Identify and evaluate marketing opportunities	2132

BSBOHS407A Monitor a safe workplace	2141

BSBRKG502B Manage and monitor business or records systems	2150

BSBRSK401A Identify risk and apply risk management processes	2164

BSBSUS201A Participate in environmentally sustainable work practices	2172

BSBWOR301A Organise personal work priorities and development	2180

BSBWOR301B Organise personal work priorities and development	2189

BSBWOR402A Promote team effectiveness	2197

BSBWOR502A Ensure team effectiveness	2205

BSBWRK509A Manage industrial relations	2212

CHCCAR501B Conduct career guidance interview	2220

CPPSEC1007A Apply walk through metal detection procedures	2229

CPPSEC1008A Apply hand-held metal detection procedures	2239

CPPSEC2001A Communicate effectively in the security industry	2249

CPPSEC2002A Follow workplace safety procedures in the security industry	2258

CPPSEC2004B Respond to security risk situation	2268

CPPSEC2012A Monitor and control individual and crowd behaviour	2279

CPPSEC2014A Operate basic security equipment	2289

CPPSEC2015A Patrol premises	2298

CPPSEC2018A Monitor electronic reporting facility	2308

CPPSEC3001A Maintain workplace safety in the security industry	2317

CPPSEC3002A Manage conflict through negotiation	2327

CPPSEC3003A Determine response to security risk situation	2337

CPPSEC3005A Prepare and present security documentation and reports	2346

CPPSEC3007A Maintain security of environment	2354

CPPSEC3017A Plan and conduct evacuation of premises	2364

CPPSEC3019A Operate specialised security equipment	2373

CPPSEC3020A Monitor security from control room	2381

HLTFA201A Provide basic emergency life support	2390

HLTFA301B Apply first aid	2399

HLTFA402B Apply advanced first aid	2412

HLTFA404A Apply advanced resuscitation techniques	2426

PRMCL04B Maintain a carpeted floor	2438

PRMCL17B Clean a wet area	2451

PRMCL37A Clean external surfaces	2466

PRMCL38A Clean a food handling area	2479

PUAFIR209B Work safely around aircraft	2494

SITTTSL007A Receive and process reservations	2502

SITTTSL009A Process travel-related documentation	2511

SITTTSL010A Control reservations or operations using a computerised system	2523

SITTTSL012A Construct domestic airfares	2536

SITTTSL013A Construct normal international airfares	2544

SITTTSL014A Construct promotional international airfares	2553

SITTTSL015A Construct advanced international airfares	2562

TAAASS501B Lead and coordinate assessment systems and services	2570

TAACMQ501B Develop training and/or assessment organisational policies and procedures	2595

TAACMQ503B Lead and conduct training and/or assessment evaluations	2609

TAACMQ504B Determine and manage scope of training and/or assessment services	2625

TAACMQ505B Lead a team to foster innovation	2639

TAADEL503B Provide advanced facilitation to support learning	2648

TAADEL504B Lead and coordinate training services	2665

TAADES501B Design and develop learning strategies	2680

TAADES502B Design and develop learning resources	2701

TAAENV501B Maintain and enhance professional practice	2720

TAATAS502B Prepare a tender bid	2733

TAATAS503B Manage contracted work	2746

TAATAS504B Facilitate group processes	2763

TAEASS401A Plan assessment activities and processes	2778

TAEASS402A Assess competence	2788

TAEASS403A Participate in assessment validation	2800

TAEASS502A Design and develop assessment tools	2806

TAEDEL301A Provide work skill instruction	2815

TAEDEL401A Plan, organise and deliver group-based learning	2825

TAEDEL402A Plan, organise and facilitate learning in the workplace	2834

TAEDES401A Design and develop learning programs	2844

TAEDES402A Use training packages and accredited courses to meet client needs	2851

TAELLN401A Address adult language, literacy and numeracy skills	2858

TAESUS501A Analyse and apply sustainability skills to learning programs	2864

TLIA1007C Coordinate goods to bond premises	2870

TLIA107C Secure cargo	2879

TLIA1107C Package goods	2890

TLIA1307C Receive goods	2899

TLIA1407C Use product knowledge to complete work operations	2909

TLIA1507C Complete receival/despatch documentation	2920

TLIA1707C Apply product knowledge to organise work operations	2930

TLIA2007C Replenish stock	2942

TLIA207C Maintain container/cargo records	2952

TLIA2207C Participate in stocktakes	2961

TLIA2307C Coordinate stocktakes	2971

TLIA2507D Regulate temperature controlled stock	2981

TLIA3007C Organise cargo for export	2991

TLIA3107C Consolidate freight	3002

TLIA3207C Organise transport of freight or goods	3011

TLIA3307C Organise international transport of freight	3021

TLIA507C Check and evaluate records and documentation	3031

TLIA807C Transfer cargo	3040

TLIB107C Check and assess operational capabilities of equipment	3052

TLIB207C Test equipment and isolate faults	3062

TLIB2029B Use and maintain minor mechanical equipment	3071

TLIB2407B Clean transportation units and facilities for passenger use	3079

TLIB2807B Maintain and use hand tools	3089

TLIB2907B Use and maintain minor mechanical equipment	3098

TLIB307C Carry out vehicle servicing and maintenance	3107

TLIB407C Carry out vehicle inspection	3116

TLIB707C Carry out maintenance of trailers	3124

TLIB7307B Clean road tankers	3132

TLIB807C Carry out inspection of trailers	3143

TLIC107C Drive vehicle	3151

TLIC307C Drive medium rigid vehicle	3161

TLIC407D Drive heavy rigid vehicle	3172

TLIC507D Drive heavy combination vehicle	3183

TLIC607C Drive multi-combination vehicle	3195

TLIC707C Operate vehicle carrying special loads	3206

TLIC807C Drive coach/bus	3217

TLID1007C Operate a forklift	3228

TLIC1051A Operate commercial vehicle	3239

TLID107C Shift materials safely using manual handling methods	3248

TLID1307C Move materials mechanically using automated equipment	3258

TLID2003A Handle dangerous goods/hazardous substances	3277

TLID2007C Care for livestock in transit	3286

TLID207C Shift a load using manually-operated equipment	3295

TLID407C Load and unload goods/cargo	3309

TLIE1003A Participate in basic workplace communication	3319

TLIE107C Present routine workplace information	3326

TLIE1207C Consolidate manifest documentation	3335

TLIE1307C Apply workplace statistics	3344

TLIE1407C Compile and process export documentation	3353

TLIE1807B Maintain freight records	3364

TLIE207C Estimate/calculate mass, area and quantify dimensions	3374

TLIE307C Participate in basic workplace communication	3383

TLIE407C Prepare workplace documents	3392

TLIE507C Carry out basic workplace calculations	3401

TLIE607D Collect, analyse and present workplace data and information	3409

TLIE707B Use communication systems	3419

TLIE807C Process workplace documentation	3429

TLIF1007C Apply fatigue management strategies	3438

TLIF107C Follow occupational health and safety procedures	3447

TLIF1407C Develop and maintain a safe workplace	3460

TLIF1807B Operate firefighting equipment	3473

TLIF207C Conduct housekeeping activities	3482

TLIF307C Implement and monitor occupational health and safety procedures	3492

TLIF607C Apply accident-emergency procedures	3505

TLIF6307A Administer the implementation of fatigue management strategies	3515

TLIF6407A Manage fatigue management policy and procedures	3527

TLIF707C Implement and coordinate accident-emergency procedures	3540

TLIF907C Conduct cleaning operations in enclosed spaces	3550

TLIG107C Work effectively with others	3560

TLIG207C Lead a work team or group	3569

TLIG607C Facilitate work teams	3579

TLIG707B Work in a socially diverse environment	3589

TLII107D Coordinate quality customer service	3597

TLII207D Apply customer service skills	3606

TLII507C Market services and products to clients	3615

TLII907C Provide on-board services to customers	3624

TLIJ107C Apply quality procedures	3632

TLIJ207C Apply quality systems	3641

TLIJ707C Conduct internal quality audits	3650

TLIK107C Use infotechnology devices and computer applications in the workplace	3661

TLIK307C Apply keyboard skills	3671

TLIK707C Perform electronic data interchange (EDI) to transmit shipping documentation	3679

TLIL1007C Assess and confirm customer transport requirements	3689

TLIL107C Complete workplace orientation/induction procedures	3699

TLIL307C Conduct induction process	3710

TLIL3107B Monitor and process attendance records	3720

TLIL3207B Implement equal employment equity strategies	3729

TLIL3307B Promote effective workplace practice	3738

TLIL3607B Develop rosters	3748

TLIL3707B Apply and amend rosters	3759

TLIL507D Apply conflict/grievance resolution strategies	3769

TLIL807C Complete routine administrative tasks	3778

TLIL907C Manage personal work priorities and professional development	3788

TLIO1107C Provide revenue protection measures	3798

TLIO1207C Manage disruptive and/or unlawful behaviour	3806

TLIO1307C Administer the security of assets and facilities	3816

TLIO1607B Apply and monitor workplace security procedures	3825

TLIO207D Follow security procedures	3835

TLIO707C Undertake emergency response action to a security threat	3847

TLIP107C Develop plans to meet customer and organisation needs	3856

TLIP207C Facilitate and capitalise on change in the workplace	3865

TLIP507C Manage workplace information	3875

TLIP707C Contribute to the development of a workplace learning environment	3885

TLIQ1007B Maintain customer credit accounts and services	3895

TLIQ107D Conduct financial transactions	3904

TLIQ1207B Sell products and services	3913

TLIQ1307B Advise on and construct fares for customers	3921

TLIQ707C Prepare and process financial documents	3930

TLIR107C Monitor supplier performance	3940

TLIR207C Source goods/services and evaluate contractors	3949

TLIR307C Negotiate a contract	3959

TLIT107C Capture records into a records keeping system	3969

TLIT207C Document a records system	3979

TLIT307C Identify and classify records to be captured	3990

TLIT407C Maintain control of records	4001

TLIT507C Provide information from and about records	4012

TLIU107B Implement and monitor environmental protection policies and procedures	4023

TLIU607B Conduct environmental audits	4034

TLIU707B Care for the environment	4044

Modification History

Version Modification History for AVI08 Aviation Training Package

Name	Version	Release Date	Comments
AVI08	5.0	23 December 2013	ISC Upgrade The following changes have been undertaken in the AVI08 Aviation Training Package: 2 new Skill Sets have been added: AVISS00029 Maintain security awareness and vigilance in the aviation workplace Skill Set AVISS00030 Remotely Piloted Aircraft (RPA) Observer Skill Set
AVI08	5.0	23 December 2013	The following changes have been undertaken in this version of the AVI08 Aviation Training Package: 4 new qualifications have been added: AVI20613 Certificate II in Aviation Transport Protection (Passenger/Non-Passenger Screener) AVI20713 Certificate II in Aviation Transport Protection (Checked Baggage Screener) AVI30713 Certificate III in Aviation (Aerodrome Operations) AVI30813 Certificate III in Aviation (Remote Pilot – Visual Line of Sight) 2 qualifications have been superseded: AVI20512 Certificate II in Aviation Transport Protection AVI30612 Certificate III in Aviation (Remote Pilot) 3 Skill Sets have been significantly revised: AVISS00026 Aerodrome Reporting Officer Skill Set AVISS00027 Aerodrome Works Safety Officer working with a Method of Works Plan (MOWP) Skill Set AVISS00028 Aerodrome Works Safety Officer working on Time Limited Works (TLW) Skill Set 3 Skill Sets have been superseded: AVISS00002 Aerodrome Reporting Officer Skill Set AVISS00003 Aerodrome Works Safety Officer working on Time Limited Works (TLW) Skill Set AVISS00004 Aerodrome Works Safety Officer working with a Method of Works Plan (MOWP) Skill Set 19 units have been newly developed : AVIB3005A Inspect and report on aerodrome serviceability AVIB3006A Inspect and report on serviceability of aerodrome lighting systems AVIB3007A Inspect and report on Obstacle Limitation Surfaces AVIE3007A Maintain remote pilot aircraft systems (RPAS) aeronautical radio communications AVIF3012A Apply relevant laws and regulations to the operation of an aerodrome AVIF3023A Apply regulations and policies during remote pilot aircraft systems (RPAS) operations AVIF3025A Facilitate the safety of aerodrome works and works site access AVIF3026A Facilitate an aerodrome emergency response AVIH3019A Navigate remote pilot aircraft (RPA) AVIO3001A Monitor airside access and airside driving AVIW3037A Manage remote pilot aircraft systems (RPAS) pre- and post-flight actions AVIW3038A Operate and manage remote pilot aircraft systems (RPAS) AVIY3073A Control remote pilot aircraft (RPA) on the ground AVIY3074A Launch remote pilot aircraft (RPA) AVIY3075A Control remote pilot aircraft systems (RPAS) in normal flight AVIY3076A Recover remote pilot aircraft (RPA) AVIY3077A Manage remote pilot aircraft systems (RPAS) in abnormal flight situations AVIY3078A Manage remote pilot aircraft systems (RPAS) energy source requirements AVIZ3052A Apply situational awareness in remote pilot aircraft systems (RPAS) operations 14 units have been significantly revised: AVIE2005B Conduct radio procedures in the aviation airport environment AVIF2020B Employ fatigue management practices in the aviation workplace AVIF3021B Manage human factors in remote pilot aircraft systems (RPAS) operations AVIG2002B Work effectively in the aviation industry AVII3011C Provide quality customer service AVIK2001B Use computers in the aviation screening workplace AVIO2004B Conduct frisk search of persons AVIO2005B Conduct screening using Explosive Trace Detection (ETD) AVIO2006B Control access to and exit from an airside security zone or landside security zone at an airport AVIO2007B Establish and maintain a sterile area at an airport AVIO2009B Screen articles by interpreting X-ray images AVIO2010B Screen articles to enter an airside security zone or landside security zone AVIO2011B Screen people to enter an airside security zone or landside security zone AVIZ2050B Maintain security awareness and vigilance in the aviation workplace The following imported units have been added: BSBRSK401A Identify risk and apply risk management processes BSBSUS201A Participate in environmentally sustainable work practices The following imported units have been updated: BSBWOR301B Organise personal work priorities and development
AVI08	4	16 July 2012	The following changes have been undertaken in this version of the AVI08 Aviation Training Package: 37 new units have been added AVIE2005A Conduct radio procedures in the aviation airport environment AVIE3006A Maintain remote pilot aircraft systems (RPAS) aeronautical radio communications AVIF2020A Employ fatigue management practices in the aviation workplace AVIF2023A Follow occupational health and safety procedures AVIF2024A Conduct housekeeping activities AVIF3021A Manage human factors in remote pilot aircraft systems (RPAS) operations AVIF3022A Apply regulations and policies during remote pilot aircraft systems (RPAS) operations AVIG2002A Work effectively in the aviation industry AVIG2003A Work in a socially diverse environment AVIH3018A Navigate remote pilot aircraft (RPA) AVIK2001A Use computers in the aviation screening workplace AVIK3002A Use infotechnology devices in the workplace AVIL2005A Complete routine administrative tasks AVIL2006A Promote effective workplace practice AVIO2004A Conduct frisk search of persons AVIO2005A Conduct screening using Explosive Trace Detection (ETD) AVIO2006A Control access to and exit from an airside security zone or landside security zone at an airport AVIO2007A Establish and maintain a sterile area at an airport AVIO2008A Manage the flow of items for screening by X-ray screening equipment AVIO2009A Screen articles by interpreting X-ray images AVIO2010A Screen articles to enter an airside security zone or landside security zone AVIO2011A Screen people to enter an airside security zone or landside security zone AVIO2012A Follow security procedures AVIO2013A Undertake emergency response action to a security threat AVIO2014A Manage disruptive and/or unlawful behaviour AVIO2015A Apply and monitor workplace security procedures AVIP2001A Capture records into a records keeping system AVIW3035A Manage remote pilot aircraft systems (RPAS) pre- and post-flight actions AVIW3036A Operate and manage remote pilot aircraft systems (RPAS) AVIY3067A Control remote pilot aircraft (RPA) on the ground AVIY3068A Launch remote pilot aircraft (RPA) AVIY3069A Control remote pilot aircraft systems (RPAS) in normal flight AVIY3070A Recover remote pilot aircraft (RPA) AVIY3071A Manage remote pilot aircraft systems (RPAS) in abnormal flight situations AVIY3072A Manage remote pilot aircraft systems (RPAS) energy source AVIZ2050A Maintain security awareness and vigilance in the aviation workplace AVIZ3051A Manage situation awareness in remote pilot aircraft systems (RPAS) operations 1 existing unit has been revised AVII3011B Provide quality customer service 20 new imported units have been added CPPSEC1007A Apply walk through metal detection procedures CPPSEC1008A Apply hand-held metal detection procedures CPPSEC2001A Communicate effectively in the security industry CPPSEC2002A Follow workplace safety procedures in the security industry CPPSEC2004A Respond to security risk situation CPPSEC2012A Monitor and control individual and crowd behaviour CPPSEC2014A Operate basic security equipment CPPSEC2015A Patrol premises CPPSEC2018A Monitor electronic reporting facility CPPSEC3001A Maintain workplace safety in the security industry CPPSEC3002A Manage conflict through negotiation CPPSEC3003A Determine response to security risk situation CPPSEC3005A Prepare and present security documentation and reports CPPSEC3007A Maintain security of environment CPPSEC3017A Plan and conduct evacuation of premises CPPSEC3019A Operate specialised security equipment CPPSEC3020A Monitor security from control room TLIB2029B Use and maintain minor mechanical equipment TLIC1051A Operate commercial vehicle TLID2003A Handle dangerous goods/hazardous substances 6 new Skill Sets have been added AVI08 Aerodrome Reporting Officer Skill Set AVI08 Aerodrome Works Safety Officer working with a Method of Works Plan (MOWP) Skill Set AVI08 Aerodrome Works Safety Officer working on Time Limited Works Skill Set AVI08 Notice to Airmen Skill Set AVI08 Handle Dangerous Goods/Hazardous Substances Skill Set AVI08 Use and Maintain Minor Mechanical Equipment Skill Set 1 current Skill Set amended AVI08 Night Visual Flight Rules (NVFR) Skill Set amended to accurately reflect unit code AVIY50224A 2 new qualifications have been added AVI20512 Certificate II in Aviation Transport Protection AVI30612 Certificate III in Aviation (Remote Pilot)
AVI08	3.1	November 2010	The following changes have been undertaken in this version of the AVI08 Aviation Training Package: The title of the following Qualification has been altered: AVI50510 Diploma of Aviation (Grade 2 Flight Instructor) To become; AVI50510 Diploma of Aviation (Flight Instructor) The following Skill Sets have been removed: Grade 1 Flight Instructor Skill Set Grade 3 Flight Instructor Skill Set
AVI08	3	April 2010	The following changes have been undertaken in this new Version of the AVI08 Aviation Training Package: All codes have been updated to reflect current Training Package Development Handbook Policy. All TLI07 units affiliated with this Training Package are now listed as imported units. They have remained available within Volume II of this Training Package. The field codes within the Training Package have been updated and the following changes have been made: Old field code New field code M – Training M – Training and Assessment N – Assessment N – Leadership and Supervision W – Carrying out Operations on Equipment and Systems W – Equipment and Systems Operations Y – Control Aircraft and Traffic Management Y – Aircraft Operation and Traffic Management 7 new units have been added AVID2006A Load and secure aviation freight and baggage AVID2007A Unload aviation freight and baggage AVIF2019A Work in aircraft confined spaces AVIM5005A Conduct training for the issue of an endorsement AVIM6006A Deliver operational flight management training AVIM5008A Conduct flight review AVIN6003A Manage flight training 1 existing unit has been revised AVII2003C Carry out beverage service on an aircraft 1 existing unit has been edited AVIY3052A Conduct Helicopter Landing Site and Unprepared Helicopter Landing Site operations The following unit has been realigned to a new field AVIM5007A Conduct pre-assessment 38 new imported units have been added BSBAUD402B Participate in a quality audit BSBCMM301A Process customer complaints BSBFIM501A Manage budgets and financial plans BSBLED401A Develop teams and individuals BSBMGT502A Manage people performance BSBMKG501B Identify and evaluate marketing opportunities BSBRKG502B Manage and monitor business or records systems BSBWOR502A Ensure team effectiveness BSBWRK509A Manage industrial relations CHCCAR501B Conduct career guidance interview TAAASS501B Lead and coordinate assessment systems and services TAACMQ501B Develop training and/or assessment organisational policies & procedures TAACMQ503B Lead and conduct training and/or assessment evaluations TAACMQ504B Determine and manage scope of training and/or assessment services TAACMQ505B Lead a team to foster innovation TAADEL503B Provide advanced facilitation to support learning TAADEL504B Lead and coordinate training services TAADES501B Design and develop learning strategies TAADES502B Design and develop learning resources TAAENV501B Maintain and enhance professional practice TAATAS502B Prepare a tender bid TAATAS503B Manage contracted work TAATAS504B Facilitate group processes TAEASS401A Plan assessment activities and processes TAEASS402A Assess competence TAEASS403A Participate in assessment validation TAEASS502A Design and develop assessment tools TAEDEL301A Provide work skill instruction TAEDEL401A Plan, organise and deliver group-based learning TAEDEL402A Plan, organise and facilitate learning in the workplace TAEDES401A Design and develop learning programs TAEDES402A Use training packages and accredited courses to meet client needs TAELLN401A Address adult language, literacy and numeracy skills TAESUS501A Analyse and apply sustainability skills to learning programs TLIC707C Operate vehicle carrying special loads TLIF6307A Administer the implementation of fatigue management strategies TLIF6407A Manage fatigue management policy and procedures TLIU607B Conduct environmental audits 1 unit has been deleted AVI2D208B Load and secure aviation freight 2 imported units have been removed HLTCPR201A Perform CPR TAADEL301C Provide training through instruction and demonstration of work skills 2 new Skill Sets have been added Manual Handle Freight/Baggage in Aircraft Cargo Hold Confined Spaces Skill Set Grade 1 Flight Instructor Skill Set 2 existing Skill Sets have been revised Aviation Operator Skill Set Grade 3 Flight Instructor Skill Set 2 new qualifications have been added AVI50510 Diploma of Aviation (Grade 2 Flight Instructor) AVI60110 Advanced Diploma of Aviation (Flight Instruction) 2 existing qualifications have been updated AVI30510 Certificate III in Aviation (Rescue Crewman) AVI40610 Certificate IV in Aviation (Aircrewman) The following qualifications have had units added to their elective unit list: AVI10108 Certificate I in Aviation (Foundation Skills) 4 existing imported units PRMCL04B Maintain a carpeted floor PRMCL17B Clean a wet area PRMCL37A Clean external surfaces PRMCL38A Clean a food handling area AVI20208 Certificate II in Aviation (Flight Operations) 1 new AVI units AVID2006A Load and secure aviation freight and baggage AVI20408 Certificate II in Aviation (Ground Operations and Service) 3 new AVI units AVID2006A Load and secure aviation freight and baggage AVID2007A Unload aviation freight and baggage AVIF2019A Work in aircraft confined spaces 1 new imported unit BSBCMM301A Process customer complaints 3 existing AVI units AVIC2001A Drive on the airside AVIF2012A Monitor the transfer of hazardous materials AVIO2001A Use firearms on an aerodrome to control wildlife hazards AVI30408 Certificate III in Aviation (Ground Operations and Service) 1 new imported unit TLIC707C Operate vehicle carrying special loads 2 existing AVI units AVIW3021A Coordinate aircraft ground operations AVIW3023A Implement wildlife hazard control measures 2 existing imported units TLIJ207C Apply quality systems SITTTSL015A Construct advanced international airfares AVI40408 Certificate IV in Aviation (Ground Operations and Service) 3 new imported units TLIF6307A Administer the implementation of fatigue management strategies TLIF6407A Manage fatigue management policy and procedures TLIU607B Conduct environmental audits 3 existing AVI units AVIC4002A Administer airside driving AVIO4003A Implement airside access AVIW5022A Coordinate the removal of disabled aircraft 2 existing imported units HLTFA402B Apply advanced first aid BSBMGT401A Show leadership in the workplace AVI40508 Certificate IV in Aviation (Leadership and Supervision) 1 existing imported unit HLTFA402B Apply advanced first aid
AVI08	2	April 2009	Category II change The following changes have been undertaken in this new Version of AVI08 Aviation Training Package: 27 new units have been added AVIF214A Undertake aircraft underwater escape and survival AVIF215A Utilise emergency breathing system AVIF316A Marshal aircraft TLILIC108A Licence to operate a forklift truck AVIM501A Operate a simulator AVIM502A Conduct aeronautical knowledge training AVIM503A Conduct flight training AVIM504A Facilitate training in a synthetic environment AVIN501A Conduct pre-assessment AVIW229A Operate aircraft refuelling nozzle AVIW230A Be airborne extracted by suspended rope AVIW231A Be airborne extracted using suspended extraction equipment AVIW232A Fast rope from a helicopter AVIW233A Rappel from a helicopter AVIW434A Supervise aircraft refuelling AVIY455A Conduct airborne extraction operations AVIY456A Conduct airborne rappelling operations AVIY457A Perform helicopter deck landing operations AVIY458A Pilot a helicopter during external load operations AVIY459A Pilot a helicopter during roping operations AVIY460A Pilot a helicopter during winching operations AVIY461A Perform aerobatic manoeuvres AVIY462A Perform an aerobatic sequence AVIY463A Perform close formation flight AVIY464A Lead an aircraft formation flight AVIY565A Operate a multi-engine helicopter AVIY466A Control aircraft in advanced flight manoeuvres 1 new imported unit has been added TAADEL301C Provide training through instruction and demonstration of work skills 1 imported unit has been removed PMAOHS214B Undertake helicopter safety and escape 15 new Skill Sets have been added Airborne Rappelling Skill Set Airborne Recovery Skill Set Aircraft Underwater Escape Skill Set Emergency Breathing System Skill Set Simulator Operator Skill Set Simulator Trainer Skill Set Simulator Operator/Trainer Skill Set Airborne Rappelling Supervisor Skill Set Aerobatic Pilot Skill Set Formation Pilot Skill Set Night Visual Flight Rules (NVFR) Pilot Skill Set Marine Transfer Pilot Skill Set External Load Pilot Skill Set Rappelling and Winching Pilot Skill Set Grade 3 Flight Instructor Skill Set
7 qualifications have been revised 6 new elective units added to AVI20208 Certificate II in Aviation (Flight Operations) 1 new elective unit has been added to AVI20408 Certificate II in Aviation (Ground Operations and Service) 1 new elective unit has been added to AVI30208 Certificate III in Aviation (Flight Operations) 1 new elective unit has been added to AVI30408 Certificate III in Aviation (Ground Operations and Service) 1 new elective unit has been added to AVI40408 Certificate IV in Aviation (Ground Operations and Service) 1 new elective unit has been added to AVI40508 Certificate IV in Aviation (Leadership and Supervision) 1 new optional unit has been added AVI50408 Diploma of Aviation (Instrument Flight Operations) 2 qualification have been updated 1 new core unit – to replace PMAOHS214B – and 3 new elective units have been added to AVI40609 Certificate IV in Aviation (Aircrewman). 2 existing core/mandatory units have been moved to the elective unit list. Qualification code has been updated from AVI40608. 1 new core unit – to replace PMAOHS214B – and 1 new optional unit has been added to AVI30509 Certificate III in Aviation (Rescue Crewman). Qualification code has been updated from AVI30508.
AVI08	1	April 2008	Reviewed Training Package Primary Release is the first release of the Aviation Training Package AVI08 Aerodrome reporting officers/Airside workers Development of 8 new competency units Research and analysis of units in the areas of air marshals, air marshalling, weather, aircraft washing and deicing for possible inclusion into the Training Package Research and analysis proved that development of units should not be a priority at this point in time. May be considered again in light of Defence engagement under continuous review Inclusion of 10 additional units from TLI07 Units accessed for inclusion in AVI08 Inclusion of 5 Asset Maintenance units from CPSISC Asset Maintenance Training Package was endorsed in December 2007 and units have been included in this Training Package. Development of revised Diploma for Air Traffic Control Diploma established Development of Diploma for Instrument Ratings Diploma established Category 2 change for CPL and HPL Cat 2 change endorsed in 2007 CPL & HPL units Requirement to review units post Cat 2 change to align with CASA’s reviewed Manual of Standards (MOS) Helicopters Development of 2 additional qualifications for: Rescue crewman, and Aircrewman Add 2 Skill Sets: Night Aided Vision Aviation Operations Skill Set Helicopter Wireman Skill Set Certificate IV Development of additional qualification for: Certificate IV in Aviation (Leadership and Supervision) as well as an identified Skill Set for Supervisory Cabin Crew Review of first aid units Reviewed first aid units aligned with various occupational roles and included in AVI08 Development of 4 new units for Cabin Crew New units drafted, developed and validated and embedded into Training Package Mapping of ATC units Mapping of revised Air Traffic Control units to CASR Part 65 in order to satisfy compliance on behalf of CASA and Airservices Australia Revision of all competencies to ensure suitability across commercial and defence realms In late 2007, DFA went from an observer of the process to an active participant, thereby requiring all standards be revisited to ensure applicability across both civilian and military regulatory realms Changes to documentation in alignment with Training Package Development Handbook The Training Package Development Handbook changed in May, August and September 2007, resulting in changes to the Volume 1 document and to each unit requiring a licensing statement Changes to codes and insertion of AQF descriptor Completed Development and validation of Aviation Operator – Helicopter Skill Set This work has been completed and validated Development and validation of Night Flying Rules Skill Set Night Flying Rules – work completed
TDA03	2	April 2007	Category 2 change Title and qualification requirement changes to an existing Aviation qualification: Licensed qualification Change: AVI40203A Certificate IV in Transport & Distribution – Aviation Flight Operations To: AVI40107 Certificate IV in Aviation Operations (Commercial Pilot Aeroplane Licence) and AVI40207 Certificate IV in Aviation Operations (Commercial Pilot Helicopter Licence) Reduces the requirements for completion from twenty eight (28) to fifteen (15) units. The fifteen (15) units are all placed at level IV Removes the thirteen (13) Cert 1–Cert III level units from the qualification which do not contribute to occupational outcomes for commercial pilots
TDA03	1	March 2003	Primary Release

Copyright Statement
© 2013 Commonwealth of Australia. With the exception of the Commonwealth Coat of Arms, the Department’s logo, any material protected by a trade mark and where otherwise noted, all material presented in this document is provided under a Creative Commons Attribution-No Derivative Works 3.0 Australia licence. You are free: to copy, distribute, display, and perform the work to make commercial use of the work Under the following conditions: Attribution - You must give the original author credit. No Derivative Works - You may not alter, transform, or build upon this work. Special Conditions (Waiver) For the sake of clarity, where the license refers to "the work", in addition to meaning the work in its entirety this term shall also mean "extracts of the work". Extracts of the work carry with it the respective licence, and is thus “partitioned”. The details of the relevant licence conditions are available on the Creative Commons website (www.creativecommons.org.au) as is the full legal code. The document must be attributed as the AVI08 Aviation Training Package Release 5.0.
Disclaimer
This work is the result of wide consultations with Australian industry participants. It is a collaborative view and does not necessarily represent the view of Department of Industry or any specific body. For the sake of brevity it may omit factors which could be pertinent in particular cases. While care has been taken in the preparation of this Training Package, Department of Industry and the original developer do not warrant that any licensing or registration requirements specified here are either complete or up-to-date for your State or Territory. Department of Industry and the original developer do not accept any liability for any damage or loss (including indirect and consequential loss) incurred by any person as a result of relying on the information contained in this Training Package. The Commonwealth, through the Department of Industry, does not accept any liability to any person for the information or advice (or the use of such information or advice) which is provided in this material or incorporated into it by reference. The information is provided on the basis that all persons accessing this material undertake responsibility for assessing the relevance and accuracy of its content. No liability is accepted for any information or services which may appear in any other format. No responsibility is taken for any information or services which may appear on any linked websites.

Published by:	Transport & Logistics Industry Skills Council

Release Date:	<23 December 2013>

Preliminary Information

Important Note to Users

Training Packages are not static documents; they are amended periodically to reflect the latest industry practices and are version controlled. It is essential that the latest version is always used.

Check the version number before commencing training or assessment

This Training Package is Version 5 – check whether this is the latest version by going to training.gov.au (http://training.gov.au) and locating information about the Training Package. Alternatively, contact the Transport and Logistics Industry Skills Council on (www.tlisc.org.au) to confirm the latest version number.

Explanation of version number conventions

The primary release Training Package is Version 1. When changes are made to a Training Package, sometimes the version number is changed and sometimes it is not, depending on the extent of the change. When a Training Package is reviewed it is considered to be a new Training Package for the purposes of version control, and is Version 1. Do not confuse the version number with the Training Package’s national code (which remains the same during its period of endorsement).

Explanation of the review date

The review date (shown on the title page and in the footer of each page) indicates when the Training Package is expected to be reviewed in the light of changes such as changing technologies and circumstances. The review date is not an expiry date. Endorsed Training Packages and their components remain current until they are reviewed or replaced.

Table 1: Summary of AQF Qualifications in AVI08 Aviation Training Package (Version 5)

This table lists all of the qualifications in the AVI08 Aviation Training Package (Version 5).

Code	National qualification title
AQF1
AVI10108	Certificate I in Aviation (Foundation Skills)
AQF2
AVI20208	Certificate II in Aviation (Flight Operations)
AVI20408	Certificate II in Aviation (Ground Operations and Service)
AVI20613	Certificate II in Aviation Transport Protection (Passenger/Non-Passenger Screener)
AVI20713	Certificate II in Aviation Transport Protection (Checked Baggage Screener)
AQF3
AVI30208	Certificate III in Aviation (Flight Operations)
AVI30408	Certificate III in Aviation (Ground Operations and Service)
AVI30510	Certificate III in Aviation (Rescue Crewman)
AVI30713	Certificate III in Aviation (Aerodrome Operations)
AVI30813	Certificate III in Aviation (Remote Pilot – Visual Line of Sight)
AQF4
AVI40108	Certificate IV in Aviation (Commercial Pilot Aeroplane Licence)
AVI40208	Certificate IV in Aviation (Commercial Pilot Helicopter Licence)
AVI40408	Certificate IV in Aviation (Ground Operations and Service)
AVI40508	Certificate IV in Aviation (Leadership and Supervision)
AVI40610	Certificate IV in Aviation (Aircrewman)
AQF5
AVI50308	Diploma of Aviation (Air Traffic Control)
AVI50408	Diploma of Aviation (Instrument Flight Operations)
AVI50510	Diploma of Aviation (Flight Instructor)
AQF6
AVI60110	Advanced Diploma of Aviation (Flight Instruction)

Table 2: Summary of Units of Competency in AVI08 Aviation Training (Package Version 4)

The AVI08 Aviation Training Package units of competency listed below are presented in field order and include the Australian Qualifications Framework (AQF) for each unit. Note there are no prerequisites for any AVI units of competency.

For each unit in the table, the AQF level at which it is normally packaged is indicated. Where a unit is packaged at different AQF levels, the lowest level is shown as its nominal level.

Code	Title	AQF
A Handling Cargo/Stock
AVIA3001B	Package dangerous goods for air transport	3
B Equipment Checking and Maintenance
AVIB3003C	Inspect and report on the Obstacle Limitation Surfaces	3
AVIB3004B	Manage and carry out pre- and post-flight cabin checks	3
AVIB3005A	Inspect and report on aerodrome serviceability	3
AVIB3006A	Inspect and report on serviceability of aerodrome lighting systems	3
AVIB3007A	Inspect and report on obstacle limitation surfaces
C Driving Vehicle
AVIC2001A	Drive on the airside	2
AVIC4002A	Administer airside driving	4
D Load Handling
AVID2001B	Accept dangerous goods for air transport	2
AVID2003B	Prepare freight for flight	2
AVID2004B	Conduct aviation freight weighing operations	2
AVID2005B	Accept freight for air transport	2
AVID2006A	Load and secure aviation freight and baggage	2
AVID2007A	Unload aviation freight and baggage	2
E Communication and Calculation
AVIE2005B	Conduct radio procedures in the aviation airport environment	2
AVIE3003B	Complete a Notice to Airmen (NOTAM)	3
AVIE3004B	Maintain radio communications as part of airport operations	3
AVIE3007A	Maintain remote pilot aircraft systems (RPAS) aeronautical radio communications	3
AVIE4001B	Maintain aircraft radio communications	4
AVIE5002B	Apply air traffic control communication procedures and services	5
F Safety Management
AVIF2007B	Implement regulations and policies during check-in procedures	2
AVIF2010B	Implement regulations and policies during aircraft safety and service operations	3
AVIF2012A	Monitor the transfer of hazardous materials	2
AVIF2014A	Undertake aircraft underwater escape and survival	2
AVIF2015A	Utilise emergency breathing system	2
AVIF2019A	Work in aircraft confined spaces	2
AVIF2020B	Employ fatigue management practices in the aviation workplace	2
AVIF2023B	Follow occupational health and safety procedures	2
AVIF2024A	Conduct housekeeping activities	2
AVIF3004B	Supervise the safety of aerodrome works and general access	3
AVIF3005B	Maintain the safety of people and aircraft	3
AVIF3006B	Respond to abnormal and emergency situations within the aircraft	3
AVIF3012A	Apply relevant laws and regulations to the operation of an aerodrome	3
AVIF3016A	Marshal aircraft	3
AVIF3021B	Manage human factors in remote pilot aircraft systems (RPAS) operations	3
AVIF3023A	Apply regulations and policies during remote pilot aircraft systems (RPAS) operations	3
AVIF3025A	Facilitate the safety of aerodrome works and works site access	3
AVIF3026A	Facilitate an aerodrome emergency response	3
AVIF4001B	Manage human factors in aircraft flight	4
AVIF4008A	Supervise cabin safety and security	4
AVIF5003B	Manage human performance and team resources during air traffic control operations	5
AVIF5013A	Provide SAR alerting and emergency service	5
G Teamwork
AVIG2002B	Work effectively in the aviation industry	2
AVIG2003A	Work in a socially diverse environment	2
AVIG5001B	Work professionally in an air traffic control workplace	5
H Route Planning and Navigation
AVIH3002B	Advise on major services and attractions at aviation destinations	3
AVIH3019A	Navigate remote pilot aircraft (RPA)	3
AVIH4001B	Navigate aircraft - VFR	4
AVIH4012A	Plan a flight under Night Visual Flight Rules (NVFR)	4
AVIH4013A	Navigate aircraft - NVFR	4
AVIH5016A	Plan a flight under Instrument Flight Rules (IFR)	5
AVIH5017A	Navigate aircraft –IFR	5
I Customer Service
AVII2001B	Provide customer service on an aircraft	2
AVII2003C	Carry out beverage service on an aircraft	2
AVII2004B	Provide advice on cuisine on an aircraft	2
AVII2006B	Conduct in-flight retailing	2
AVII2007B	Check in aircraft passengers	2
AVII2008B	Provide assistance to transit and arriving passengers	2
AVII2009B	Serve wine to aircraft passengers	2
AVII2014B	Provide transport services to passengers with special needs	2
AVII3002B	Carry out food preparation and service on an aircraft	3
AVII3005B	Apply knowledge of the structure, products and services of the airline operator	3
AVII3010B	Carry out aircraft business/first class meal and beverage service	3
AVII3011C	Provide quality customer service	3
AVII4012B	Manage aircraft passengers and cargo	4
AVII4013A	Supervise cabin operations	4
AVII4015A	Monitor and enhance customer service excellence	4
J Quality
AVIJ2001B	Contribute to the achievement of on-time performance standards	2
AVIJ4002B	Conduct quality control operations related to refuelling/efueling aircraft	4
K Technology
AVIK2001B	Use computers in the aviation screening workplace	2
AVIK3002A	Use infotechnology devices in the workplace	3
L Resource Management
AVIL2001B	Manage a check-in queue	2
AVIL2005A	Complete routine administrative tasks	2
AVIL2006A	Promote effective workplace practice	2
AVIL3002B	Complete aircraft despatch duties	3
AVIL3003B	Plan an aircraft load	3
AVIL3004B	Assess pavement concessions	3
M Training and Assessment
AVIM5001A	Operate a simulator	5
AVIM5002A	Conduct aeronautical knowledge training	5
AVIM5003A	Conduct flight training	5
AVIM5004A	Facilitate training in a synthetic environment	5
AVIM5005A	Conduct training for the issue of an endorsement	5
AVIM5007A	Conduct pre-assessment	5
AVIM5008A	Conduct flight review	5
AVIM6006A	Deliver operational flight management training	6
N Leadership and Supervision
AVIN6003A	Manage flight training	6
O Security
AVIO2001A	Use firearms on an aerodrome to control wildlife hazards	2
AVIO2004B	Conduct frisk search of persons	2
AVIO2005B	Conduct screening using Explosive Trace Detection (ETD)	2
AVIO2006B	Control access to and exit from an airside security zone or landside security zone at an airport	2
AVIO2007B	Establish and maintain a sterile area at an airport	2
AVIO2008B	Manage the flow of items for screening by X-ray screening equipment	2
AVIO2009B	Screen articles by interpreting X-ray images	2
AVIO2010B	Screen articles to enter an airside security zone or landside security zone	2
AVIO2011B	Screen people to enter an airside security zone or landside security zone	2
AVIO2012A	Follow security procedures	2
AVIO2013A	Undertake emergency response action to a security threat	2
AVIO2014A	Manage disruptive and/or unlawful behaviour	2
AVIO2015A	Apply and monitor workplace security procedures	2
AVIO3001A	Monitor airside access and airside driving	3
AVIO4003A	Implement airside access	4
P Administration and Finance
AVIP2001A	Capture records into a records keeping system	2
R Contract Procurement
AVIR3001B	Service customer airline contracts	3
W Equipment and Systems Operations
AVIW2002B	Operate an aerobridge	2
AVIW2008B	Conduct baggage handling operations	2
AVIW2010B	Operate baggage tug	2
AVIW2029A	Operate aircraft refuelling nozzle	2
AVIW2030A	Be airborne extracted by suspended rope	2
AVIW2031A	Be airborne extracted using suspended extraction equipment	2
AVIW2032A	Fast rope from a helicopter	2
AVIW2033A	Rappel from a helicopter	2
AVIW3003B	Operate aircraft embarkation and disembarkation equipment	3
AVIW3004B	Operate ramp equipment	3
AVIW3005B	Operate aircraft push-out tug	3
AVIW3006B	Refuel aircraft	3
AVIW3011B	Defuel aircraft	3
AVIW3021A	Coordinate aircraft ground operations	3
AVIW3023A	Implement wildlife hazard control measures	3
AVIW3024A	Perform wireman duties	3
AVIW3025A	Complete aircraft/equipment pre- and post-flight actions	3
AVIW3026A	Conduct night aided vision aviation operations	3
AVIW3027A	Deliver pyrotechnics and hand held stores	3
AVIW3037A	Manage remote pilot aircraft systems (RPAS) pre- and post-flight actions	3
AVIW3038A	Operate and manage remote pilot aircraft systems (RPAS)	3
AVIW4001B	Manage pre- and post-flight actions	4
AVIW4028A	Manage aircraft sensor systems	3
AVIW4034A	Supervise aircraft refuelling	4
AVIW5013B	Operate air traffic control equipment and workstations	5
AVIW5018A	Operate and manage aircraft systems	5
AVIW5022A	Coordinate the removal of disabled aircraft	5
Y Aircraft Operation and Traffic Management
AVIY3052A	Conduct Helicopter Landing Site and Unprepared Helicopter Landing Site operations	3
AVIY3073A	Control remote pilot aircraft (RPA) on the ground	3
AVIY3074A	Launch remote pilot aircraft (RPA)	3
AVIY3075A	Control remote pilot aircraft (RPA) in normal flight	3
AVIY3076A	Recover remote pilot aircraft (RPA)	3
AVIY3077A	Manage remote pilot aircraft systems (RPAS) in abnormal flight situations	3
AVIY3078A	Manage remote pilot aircraft systems (RPAS) energy source requirements	3
AVIY4001B	Control aeroplane on the ground	4
AVIY4002B	Take off aeroplane	4
AVIY4003B	Control aeroplane in normal flight	4
AVIY4004B	Land aeroplane	4
AVIY4005B	Execute advanced aeroplane manoeuvres and procedures	4
AVIY4006B	Manage abnormal aeroplane flight situations	4
AVIY4007B	Manage aircraft fuel	4
AVIY4008B	Control aircraft solely by reference to full instrument panel	4
AVIY4009B	Control aircraft solely by reference to limited instrument panel	4
AVIY4011B	Control helicopter on the ground	4
AVIY4012B	Control helicopter in hovering flight	4
AVIY4013B	Taxi helicopter	4
AVIY4014B	Take off helicopter and approach to hover	4
AVIY4015B	Control helicopter in normal flight	4
AVIY4017B	Execute advanced helicopter manoeuvres and procedures	4
AVIY4018B	Manage abnormal and emergency helicopter flight situations	4
AVIY4019B	Operate helicopter at low level	4
AVIY4024A	Operate aircraft in the traffic pattern at night	4
AVIY4051A	Conduct external load-lift operations	4
AVIY4053A	Perform aircrewman cockpit duties	4
AVIY4054A	Conduct hoisting operations	3
AVIY4055A	Conduct airborne extraction operations	4
AVIY4056A	Conduct airborne rappelling operations	4
AVIY4057A	Perform helicopter deck landing operations	4
AVIY4058A	Pilot a helicopter during external load operations	4
AVIY4059A	Pilot a helicopter during roping operations	4
AVIY4060A	Pilot a helicopter during winching operations	4
AVIY4061A	Perform aerobatic manoeuvres	4
AVIY4062A	Perform an aerobatic sequence	4
AVIY4063A	Perform close formation flight	4
AVIY4064A	Lead an aircraft formation flight	4
AVIY4066A	Control aircraft in advanced flight manoeuvres	4
AVIY5020A	Conduct full instrument panel manoeuvres	5
AVIY5021A	Conduct limited instrument panel manoeuvres	5
AVIY5022B	Manage traffic flow	5
AVIY5023A	Operate multi-engine fixed wing aeroplane	5
AVIY5025A	Perform an instrument arrival	5
AVIY5026A	Perform standard arrival route (STAR)	5
AVIY5027A	Perform instrument departure - non published procedure	5
AVIY5028A	Perform instrument departure - published procedure (SIDSRD)	5
AVIY5033A	Perform visual circling approach	5
AVIY5034A	Perform non-directional beacon (NDB) instrument approach	5
AVIY5035A	Perform VHF omni-directional radio range (VOR) instrument approach	5
AVIY5036A	Perform instrument landing system (ILS) instrument approach	5
AVIY5037A	Perform distance measuring equipment (DME)/global positioning system arrival	5
AVIY5038A	Perform global positioning system (GPS)/non-precision approach (NPA)	5
AVIY5048A	Provide approach control services	5
AVIY5049A	Provide area control services	5
AVIY5050A	Provide aerodrome control services	5
AVIY5065A	Operate a multi-engine helicopter	5
Z Situation Awareness
AVIZ1005B	Maintain basic situation awareness in the aviation workplace	1
AVIZ2050B	Maintain security awareness and vigilance in the aviation workplace	2
AVIZ3052A	Apply situational awareness in remote pilot aircraft systems (RPAS) operations	3
AVIZ4001B	Manage situation awareness in aircraft flight	4
AVIZ5049A	Manage situational awareness in the air traffic control environment	5

Table 3: Imported Units of Competency in AVI08 Aviation Training Package (Version 5)

The AVI08 Aviation Training Package (Version 5) has imported units of competency from the Business Services Training Package, Community Services Training Package, Health Training Package, Asset Maintenance Training Package, Property Services Training Package, Public Safety Training Package, Tourism, Hospitality and Events Training Package, Training and Assessment Training Package and the Training and Education Training Package. Please check the relevant Assessment Guidelines of the source Training Package by accessing training.gov.au regarding any special conditions which may apply to the assessment of imported units of competency.

For versions of the following units, refer to www.training.gov.au , including superseded units or the respective Industry Skills Councils:

For up-to-date versions of the following units, refer to www.training.gov.au or the respective Industry Skills Councils:

Innovation and Business Industry Skills Council – www.ibsa.org.au

Community Services & Health Industry Skills Council – www.cshisc.com.au

Service Industry Skills Council – www.serviceskills.com.au

Construction and Property Services Industry Skills Council – www.cpsisc.com.au

Government Skills Australia – www.governmentskills.com.au

Transport and Logistics Industry Skills Council – www.tlisc.org.au

Code	Title
BSB07 Business Services Training Package
BSBAUD402B	Participate in a quality audit
BSBCMM301B	Process customer complaints
BSBCMM401A	Make a presentation
BSBCUS301B	Deliver and monitor a service to customers
BSBFIM501A	Manage budgets and financial plans
BSBHRM405A	Recruit, select and induct staff
BSBLED401A	Develop teams and individuals
BSBMGT401A	Show leadership in the workplace
BSBMGT402A	Implement operational plan
BSBMGT502A	Manage people performance
BSBMKG501B	Identify and evaluate marketing opportunities
BSBRKG502B	Manage and monitor business or records systems
BSBRSK401A	Identify risk and apply risk management processes
BSBSUS201A	Participate in environmentally sustainable work practices
BSBWHS401A	Monitor a safe workplace
BSBWOR301B	Organise personal work priorities and development
BSBWOR402A	Promote team effectiveness
CHC08 Community Services Training Package
CHCCAR501C	Conduct career guidance interview
CPP07 Property Services Training Package
CPPSEC1007A	Apply walk through metal detection procedures
CPPSEC1008A	Apply hand-held metal detection procedures
CPPSEC2001A	Communicate effectively in the security industry
CPPSEC2002A	Follow workplace safety procedures in the security industry
CPPSEC2004B	Respond to security risk situation
CPPSEC2012A	Monitor and control individual and crowd behaviour
CPPSEC2014A	Operate basic security equipment
CPPSEC2015A	Patrol premises
CPPSEC2018A	Monitor electronic reporting facility
CPPSEC3001A	Maintain workplace safety in the security industry
CPPSEC3002A	Manage conflict through negotiation
CPPSEC3003A	Determine response to security risk situation
CPPSEC3005A	Prepare and present security documentation and reports
CPPSEC3007A	Maintain security of environment
CPPSEC3017A	Plan and conduct evacuation of premises
CPPSEC3019A	Operate specialised security equipment
CPPSEC3020A	Monitor security from control room
HLT07 Health Training Package
HLTFA201B	Provide basic emergency life support
HLTFA301C	Apply first aid
HLTFA402C	Apply advanced first aid
HLTFA404B	Apply advanced resuscitation techniques
PRM04 Asset Maintenance Training Package
CPPCLO2004A	Maintain carpeted floors
CPPCLO2017A	Clean wet areas
CPPCLO2037A	Clean external surfaces
CPPCLO3038A	Clean food handling areas
PUA00 Public Safety Training Package
PUAFIR209B	Work Safely around aircraft
SIT07 Tourism, Hospitality and Events
SITTTSL007B	Receive and process reservations
SITTTSL010B	Control reservations or operations using a computerised system
SITTTSL014B	Construct promotional international airfares
SITTTSL009B	Process travel-related documentation
SITTTSL012B	Construct domestic airfares
SITTTSL013B	Construct normal international airfares
SITTTSL015B	Construct advanced international airfares
SITXHRM008A	Manage workplace relations
TAA04 Training and Assessment Training Package
TAAASS501B	Lead and coordinate assessment systems and services
TAACMQ501B	Develop training and/or assessment organisational policies & procedures
TAACMQ503B	Lead and conduct training and/or assessment evaluations
TAACMQ504B	Determine and manage scope of training and/or assessment services
TAACMQ505B	Lead a team to foster innovation
TAADEL503B	Provide advanced facilitation to support learning
TAADEL504B	Lead and coordinate training services
TAADES501B	Design and develop learning strategies
TAADES502B	Design and develop learning resources
TAAPDD501A	Maintain and enhance professional practice
TAATAS502B	Prepare a tender bid
TAATAS503B	Manage contracted work
TAATAS504B	Facilitate group processes
TAE10 Training and Education Training Package
TAEASS401B	Plan assessment activities and processes
TAEASS402B	Assess competence
TAEASS403B	Participate in assessment validation
TAEASS502B	Design and develop assessment tools
TAEDEL301A	Provide work skill instruction
TAEDEL401A	Plan, organise and deliver group-based learning
TAEDEL402A	Plan, organise and facilitate learning in the workplace
TAEDES401A	Design and develop learning programs
TAEDES402A	Use training packages and accredited courses to meet client needs
TAELLN411	Address adult language, literacy and numeracy skills
TAESUS501A	Analyse and apply sustainability skills to learning programs
TLI10 Transport and Logistics Training Package
TLIA1007C	Coordinate goods to bond premises
TLIA107C	Secure cargo
TLIA1107C	Package goods
TLIA1307C	Receive goods
TLIA1407C	Use product knowledge to complete work operations
TLIA1507C	Complete receival/despatch documentation
TLIA1707C	Apply product knowledge to complete work operations
TLIA2007C	Replenish stock
TLIA207C	Maintain container/cargo records
TLIA2207C	Participate in stocktakes
TLIA2307C	Coordinate stocktakes
TLIA2507D	Regulate temperature controlled stock
TLIA3007C	Organise cargo for export
TLIA3107C	Consolidate freight
TLIA3207C	Organise transport of freight or goods
TLIA3307C	Organise international transport of freight
TLIA507A	Check and evaluate records and documentation
TLIA807C	Transfer cargo
TLIA907D	Complete and check import/export documentation
TLIB2029B	Use and maintain minor mechanical equipment
TLIB207C	Test equipment and isolate faults
TLIB2407B	Clean transportation units and facilities for passenger use
TLIB2807B	Maintain and use hand tools
TLIB2907B	Use and maintain minor mechanical equipment
TLIB307C	Carry out vehicle servicing and maintenance
TLIB407C	Carry out vehicle inspection
TLIB707C	Carry out maintenance of trailers
TLIB7307B	Clean road tankers
TLIC1051A	Operate commercial vehicle
TLIC107C	Drive Vehicle
TLIC307C	Drive medium rigid vehicle
TLIC407D	Drive heavy rigid vehicle
TLIC507D	Drive heavy combination vehicle
TLIC607C	Drive multi-combination vehicle
TLIC707C	Operate vehicle carrying special loads
TLIC807C	Drive coach/bus
TLID1007C	Operate a forklift
TLID107C	Shift materials safely using manual handling methods
TLID1307C	Move materials mechanically using automated equipment
TLID1507C	Identify and label explosives and dangerous goods
TLID1607C	Load and unload explosives and dangerous goods
TLID2003A	Handle dangerous goods/hazardous substances
TLID2007C	Care for livestock in transit
TLID207C	Shift a load using manually operated equipment
TLID2707C	Prepare for transport of packaged dangerous goods
TLID307D	Handle dangerous goods/hazardous substances
TLID407C	Load and unload goods/cargo
TLIE107C	Present routine workplace information
TLIE1207C	Consolidate manifest documentation
TLIE1307C	Apply workplace statistics
TLIE1407C	Compile and process export documentation
TLIE1807B	Maintain freight records
TLIE207C	Estimate/calculate mass, area and quantify dimensions
TLIE307C	Participate in basic workplace communication
TLIE407C	Prepare workplace documents
TLIE507C	Carry out basic workplace calculations
TLIE607D	Collect, analyse and present workplace data and information
TLIE707B	Use communication systems
TLIE807C	Process workplace documentation
TLIF1007C	Apply fatigue management strategies
TLIF1207C	Apply safe procedures when handling/transporting dangerous goods or explosives
TLIF1407C	Develop and maintain a safe workplace
TLIF1807B	Operate fire-fighting equipment
TLIF307C	Implement and monitor occupational health and safety procedures
TLIF607C	Apply accident – emergency procedures
TLIF6307A	Administer the implementation of fatigue management strategies
TLIF6407A	Manage fatigue management policy and procedures
TLIF707C	Implement and coordinate accident-emergency procedures
TLIF907C	Conduct cleaning operations in enclosed spaces
TLIG107C	Work effectively with others
TLIG207C	Lead a work team or group
TLIG607C	Facilitate work teams
TLII107D	Coordinate quality customer service
TLII207D	Apply customer service skills
TLII507C	Market services and products to clients
TLII907C	Provide on board services to customers
TLIJ107C	Apply quality procedures
TLIJ207C	Apply quality systems
TLIJ707C	Conduct internal quality audits
TLIK107C	Use infotechnology devices and computer applications in the workplace
TLIK307C	Apply keyboard skills
TLIK707C	Perform electronic data interchange (EDI) to transmit shipping documentation
TLIL1007C	Assess and confirm customer transport requirements
TLIL107C	Complete workplace orientation/induction procedures
TLIL307C	Conduct induction process
TLIL3107B	Monitor and process attendance records
TLIL3207B	Implement equal employment equity strategies
TLIL3607B	Develop rosters
TLIL3707B	Apply and amend rosters
TLIL507D	Apply conflict /grievance resolution strategies
TLIL907C	Manage personal work priorities and professional development
TLIO1107C	Provide revenue protection measures
TLIO1307C	Administer the security of assets and facilities
TLIP107C	Develop plans to meet customer and organisation needs
TLIP207C	Facilitate and capitalise on change in the workplace
TLIP507C	Manage workplace information
TLIP707C	Contribute to the development of a learning environment
TLIQ1007B	Maintain customer credit accounts and services
TLIQ107D	Conduct financial transactions
TLIQ1207B	Sell products and services
TLIQ1307B	Advise on and construct fares for customers
TLIQ707C	Prepare and process financial documents
TLIR107C	Monitor supplier performance
TLIR207C	Source goods/services and evaluate contractors
TLIR307C	Negotiate a contract
TLIT207C	Document a records system
TLIT307C	Identify and classify records to be captured
TLIT407C	Maintain control of records
TLIT507C	Provide information from and about records
TLIU107B	Implement and monitor environmental protection policies and procedures
TLIU607B	Conduct environmental audits
TLIU707B	Care for the environment

Summary Mapping AVI08 Aviation Training Package Release 5.0

The table below shows the relationship between the AVI08 Aviation Training Package Version 4.0 qualifications and the AVI08 Aviation Training Package Version 5.0 qualifications.

AVI08 Aviation Training Package Version 4.0	AVI08 Aviation Training Package Version 5.0
Code	Qualification	Comment	E/N	Code	Qualification
AVI20512	Certificate II in Aviation Transport Protection	New qualification Generic qualification has been replaced by a specific qualification that reflects current work requirements	N	AVI20613	Certificate II in Aviation Transport Protection (Passenger/Non-Passenger Screener)
New qualification Generic qualification has been replaced by a specific qualification that reflects current work requirements	N	AVI20713	Certificate II in Aviation Transport Protection (Checked Baggage Screener)
New qualification	AVI30713	Certificate III in Aviation (Aerodrome Operations)
AVI30612	Certificate III in Aviation (Remote Pilot)	New qualification	N	AVI30813	Certificate III in Aviation (Remote Pilot - Visual Line of Sight)

The table below shows the relationship between the AVI08 Aviation Training Package Version 4.0 units of competency and the AVI08 Aviation Training Package Version 5.0 units of competency.

AVI08 Aviation Training Package Version 4.0	AVI08 Aviation Training Package Version 5.0
Unit Code	Unit Title	Comment	E/N	Unit Code	Unit Title
AVIB3001B	Inspect and report on an aerodrome	New unit Unit title changed Unit revised to reflect current work requirements	E	AVIB3005A	Inspect and report on aerodrome serviceability
AVIB3002B	Inspect and report on aerodrome lighting systems	New unit Unit title changed Unit revised to reflect current work requirements	E	AVIB3006A	Inspect and report on serviceability of aerodrome lighting systems
AVIB3003B	Inspect and report on the Obstacle Limitation Surfaces	New unit Performance Criteria for Element 2 rewritten Required Skills and Required Knowledge revised to reflect current work requirements	E	AVIB3007A	Inspect and report on obstacle limitation surfaces
AVIE2005A	Conduct radio procedures in the aviation airport environment	Unit revised – minor changes Terminology updated - dual reference to WHS/OHS	E	AVIE2005B	Conduct radio procedures in the aviation airport environment
AVIE3006A	Maintain remote pilot aircraft systems (RPAS) aeronautical radio communications	New unit Element 3 removed Required Skills and Required Knowledge revised to reflect current work requirements	E	AVIE3007A	Maintain remote pilot aircraft systems (RPAS) aeronautical radio communications
AVIF2020A	Employ fatigue management practices in the aviation workplace	Unit revised – minor changes Terminology updated - dual reference to WHS/OHS	E	AVIF2020B	Employ fatigue management practices in the aviation workplace
AVIF3011B	Apply relevant laws and regulations to the management of an aerodrome	New unit Unit title changed Three Elements reduced to two Elements Required Skills and Required Knowledge revised to reflect current work requirements	E	AVIF3012A	Apply relevant laws and regulations to the operation of an aerodrome
AVIF3021A	Manage human factors in remote pilot aircraft systems (RPAS) operations	Performance Criteria 2.3 split into two - outcome is the same Range Statement revised	E	AVIF3021B	Manage human factors in remote pilot aircraft systems (RPAS) operations
AVIF3022A	Apply regulations and policies during remote pilot aircraft systems (RPAS) operations	New unit Element 2 has been revised	E	AVIF3023A	Apply regulations and policies during remote pilot aircraft systems (RPAS) operations
New unit	AVIF3025A	Facilitate the safety of aerodrome works and works site access
New unit	AVIF3026A	Facilitate an aerodrome emergency response
AVIG2002A	Work effectively in the aviation industry	Unit revised – minor changes Terminology updated - dual reference to WHS/OHS	E	AVIG2002B	Work effectively in the aviation industry
AVIH3018A	Navigate remote pilot aircraft (RPA)	New unit Element 1 changed Performance Criteria 1.4, 3.7 and 8.1 added New Element 6 Unit revised to reflect current work requirements	E	AVIH3019A	Navigate remote pilot aircraft (RPA)
AVII3011B	Provide quality customer service	Unit revised – minor changes Terminology updated - dual reference to WHS/OHS	E	AVII3011C	Provide quality customer service
AVIK2001A	Use computers in the aviation screening workplace	Unit revised – minor changes Terminology updated - dual reference to WHS/OHS	E	AVIK2001B	Use computers in the aviation screening workplace
AVIO2004A	Conduct frisk search of persons	Unit revised – minor changes Terminology updated - dual reference to WHS/OHS Evidence Guide clarified to ensure workplace assessment (not simulation)	E	AVIO2004B	Conduct frisk search of persons
AVIO2005A	Conduct screening using Explosive Trace Detection (ETD)	Unit revised – minor changes Terminology updated - dual reference to WHS/OHS Evidence Guide clarified to ensure workplace assessment (not simulation) Use of Mandated Assessment Instrument required	E	AVIO2005B	Conduct screening using explosive trace detection (ETD)
AVIO2006A	Control access to and exit from an airside security zone or landside security zone at an airport	Unit revised – minor changes Terminology updated - dual reference to WHS/OHS Evidence Guide clarified to ensure workplace assessment (not simulation)	E	AVIO2006B	Control access to and exit from an airside security zone or landside security zone at an airport
AVIO2007A	Establish and maintain a sterile area at an airport	Unit revised – minor changes Terminology updated - dual reference to WHS/OHS Evidence Guide clarified to ensure workplace assessment (not simulation)	E	AVIO2007B	Establish and maintain a sterile area at an airport
AVIO2009A	Screen articles by interpreting X-ray images	Unit revised – minor changes Terminology updated - dual reference to WHS/OHS Evidence Guide clarified to ensure workplace assessment (not simulation) Use of Mandated Assessment Instrument required	E	AVIO2009B	Screen articles by interpreting X-ray images
AVIO2010A	Screen articles to enter an airside security zone or landside security zone	Unit revised – minor changes Terminology updated - dual reference to WHS/OHS Evidence Guide clarified to ensure workplace assessment (not simulation) Use of Mandated Assessment Instrument required	E	AVIO2010B	Screen articles to enter an airside security zone or landside security zone
AVIO2011A	Screen people to enter an airside security zone or landside security zone	Unit revised – minor changes Terminology updated - dual reference to WHS/OHS Evidence Guide clarified to ensure workplace assessment (not simulation) Use of Mandated Assessment Instrument required	E	AVIO2011B	Screen people to enter an airside security zone or landside security zone
New unit	AVIO3001A	Monitor airside access and airside driving
AVIW3035A	Manage remote pilot aircraft systems (RPAS) pre- and post-flight actions	New unit Element 3 revised Element 2 reduced to from five to three Performance Criteria Unit revised to reflect current work requirements	E	AVIW3037A	Manage remote pilot aircraft systems (RPAS) pre- and post-flight actions
AVIW3036A	Operate and manage remote pilot aircraft systems (RPAS)	New Unit General references made specific (RPA and RPAS) Unit revised to reflect current work requirements	E	AVIW3038A	Operate and manage remote pilot aircraft systems (RPAS)
AVIY3067A	Control remote pilot aircraft (RPA) on the ground	New unit Element 1 and Performance Criteria revised Element 2 revised New Element 3 Unit revised to reflect current work requirements	E	AVIY3073A	Control remote pilot aircraft (RPA) on the ground
AVIY3068A	Launch remote pilot aircraft (RPA)	New unit Element 1 has two additional Performance Criteria Element 2 has one additional Performance Criteria Unit revised to reflect current work requirements	E	AVIY3074A	Launch remote pilot aircraft (RPA)
AVIY3069A	Control remote pilot aircraft systems (RPAS) in normal flight	New unit Element 1, Element 2 and Element 5 have one additional Performance Criteria Element 3 now Element 5 Unit revised to reflect current work requirements	E	AVIY3075A	Control remote pilot aircraft (RPA) in normal flight
AVIY3070A	Recover remote pilot aircraft (RPA)	New unit Elements and Performance Criteria revised Unit revised to reflect current work requirements	E	AVIY3076A	Recover remote pilot aircraft (RPA)
AVIY3071A	Manage remote pilot aircraft systems (RPAS) in abnormal flight conditions	New unit Title changed Elements 1, 2 5 and 6 associated Performance Criteria revised Unit revised to reflect current work requirements	E	AVIY3077A	Manage remote pilot aircraft systems (RPAS) in abnormal flight situations
AVIY3072A	Manage remote pilot aircraft systems (RPAS) energy source	New unit Elements and Performance Criteria revised Unit revised to reflect current work requirements	E	AVIY3078A	Manage remote pilot aircraft systems (RPAS) energy source requirements
AVIZ2050A	Maintain security awareness and vigilance in the aviation workplace	Evidence Guide clarified to ensure workplace assessment (not simulation)	E	AVIZ2050B	Maintain security awareness and vigilance in the aviation workplace
AVIZ3051A	Manage situation awareness in remote pilot aircraft systems (RPAS) operations	New unit Unit title changed Element 1 changed Unit revised to reflect current work requirements	E	AVIZ3052A	Apply situational awareness in remote pilot aircraft systems (RPAS) operations

Summary of AQF Qualifications in AVI08 Aviation Training Package Release 5.0

This table lists all of the qualifications in the AVI08 Aviation Training Package (Version 5).

Code	National qualification title
AQF1
AVI10108	Certificate I in Aviation (Foundation Skills)
AQF2
AVI20208	Certificate II in Aviation (Flight Operations)
AVI20408	Certificate II in Aviation (Ground Operations and Service)
AVI20613	Certificate II in Aviation Transport Protection (Passenger/Non-Passenger Screener)
AVI20713	Certificate II in Aviation Transport Protection (Checked Baggage Screener)
AQF3
AVI30208	Certificate III in Aviation (Flight Operations)
AVI30408	Certificate III in Aviation (Ground Operations and Service)
AVI30510	Certificate III in Aviation (Rescue Crewman)
AVI30713	Certificate III in Aviation (Aerodrome Operations)
AVI30813	Certificate III in Aviation (Remote Pilot – Visual Line of Sight)
AQF4
AVI40108	Certificate IV in Aviation (Commercial Pilot Aeroplane Licence)
AVI40208	Certificate IV in Aviation (Commercial Pilot Helicopter Licence)
AVI40408	Certificate IV in Aviation (Ground Operations and Service)
AVI40508	Certificate IV in Aviation (Leadership and Supervision)
AVI40610	Certificate IV in Aviation (Aircrewman)
AQF5
AVI50308	Diploma of Aviation (Air Traffic Control)
AVI50408	Diploma of Aviation (Instrument Flight Operations)
AVI50510	Diploma of Aviation (Flight Instructor)
AQF6
AVI60110	Advanced Diploma of Aviation (Flight Instruction)

Summary of Units of Competency in AVI08 Aviation Training Package Release 5.0

The AVI08 Aviation Training Package units of competency listed below are presented in field order and include the Australian Qualifications Framework (AQF) for each unit. Note there are no prerequisites for any AVI units of competency.

For each unit in the table, the AQF level at which it is normally packaged is indicated. Where a unit is packaged at different AQF levels, the lowest level is shown as its nominal level.

Code	Title	AQF
A Handling Cargo/Stock
AVIA3001B	Package dangerous goods for air transport	3
B Equipment Checking and Maintenance
AVIB3003C	Inspect and report on the Obstacle Limitation Surfaces	3
AVIB3004B	Manage and carry out pre- and post-flight cabin checks	3
AVIB3005A	Inspect and report on aerodrome serviceability	3
AVIB3006A	Inspect and report on serviceability of aerodrome lighting systems	3
AVIB3007A	Inspect and report on obstacle limitation surfaces
C Driving Vehicle
AVIC2001A	Drive on the airside	2
AVIC4002A	Administer airside driving	4
D Load Handling
AVID2001B	Accept dangerous goods for air transport	2
AVID2003B	Prepare freight for flight	2
AVID2004B	Conduct aviation freight weighing operations	2
AVID2005B	Accept freight for air transport	2
AVID2006A	Load and secure aviation freight and baggage	2
AVID2007A	Unload aviation freight and baggage	2
E Communication and Calculation
AVIE2005B	Conduct radio procedures in the aviation airport environment	2
AVIE3003B	Complete a Notice to Airmen (NOTAM)	3
AVIE3004B	Maintain radio communications as part of airport operations	3
AVIE3007A	Maintain remote pilot aircraft systems (RPAS) aeronautical radio communications	3
AVIE4001B	Maintain aircraft radio communications	4
AVIE5002B	Apply air traffic control communication procedures and services	5
F Safety Management
AVIF2007B	Implement regulations and policies during check-in procedures	2
AVIF2010B	Implement regulations and policies during aircraft safety and service operations	3
AVIF2012A	Monitor the transfer of hazardous materials	2
AVIF2014A	Undertake aircraft underwater escape and survival	2
AVIF2015A	Utilise emergency breathing system	2
AVIF2019A	Work in aircraft confined spaces	2
AVIF2020B	Employ fatigue management practices in the aviation workplace	2
AVIF2023B	Follow occupational health and safety procedures	2
AVIF2024A	Conduct housekeeping activities	2
AVIF3004B	Supervise the safety of aerodrome works and general access	3
AVIF3005B	Maintain the safety of people and aircraft	3
AVIF3006B	Respond to abnormal and emergency situations within the aircraft	3
AVIF3012A	Apply relevant laws and regulations to the operation of an aerodrome	3
AVIF3016A	Marshal aircraft	3
AVIF3021B	Manage human factors in remote pilot aircraft systems (RPAS) operations	3
AVIF3023A	Apply regulations and policies during remote pilot aircraft systems (RPAS) operations	3
AVIF3025A	Facilitate the safety of aerodrome works and works site access	3
AVIF3026A	Facilitate an aerodrome emergency response	3
AVIF4001B	Manage human factors in aircraft flight	4
AVIF4008A	Supervise cabin safety and security	4
AVIF5003B	Manage human performance and team resources during air traffic control operations	5
AVIF5013A	Provide SAR alerting and emergency service	5
G Teamwork
AVIG2002B	Work effectively in the aviation industry	2
AVIG2003A	Work in a socially diverse environment	2
AVIG5001B	Work professionally in an air traffic control workplace	5
H Route Planning and Navigation
AVIH3002B	Advise on major services and attractions at aviation destinations	3
AVIH3019A	Navigate remote pilot aircraft (RPA)	3
AVIH4001B	Navigate aircraft - VFR	4
AVIH4012A	Plan a flight under Night Visual Flight Rules (NVFR)	4
AVIH4013A	Navigate aircraft - NVFR	4
AVIH5016A	Plan a flight under Instrument Flight Rules (IFR)	5
AVIH5017A	Navigate aircraft –IFR	5
I Customer Service
AVII2001B	Provide customer service on an aircraft	2
AVII2003C	Carry out beverage service on an aircraft	2
AVII2004B	Provide advice on cuisine on an aircraft	2
AVII2006B	Conduct in-flight retailing	2
AVII2007B	Check in aircraft passengers	2
AVII2008B	Provide assistance to transit and arriving passengers	2
AVII2009B	Serve wine to aircraft passengers	2
AVII2014B	Provide transport services to passengers with special needs	2
AVII3002B	Carry out food preparation and service on an aircraft	3
AVII3005B	Apply knowledge of the structure, products and services of the airline operator	3
AVII3010B	Carry out aircraft business/first class meal and beverage service	3
AVII3011C	Provide quality customer service	3
AVII4012B	Manage aircraft passengers and cargo	4
AVII4013A	Supervise cabin operations	4
AVII4015A	Monitor and enhance customer service excellence	4
J Quality
AVIJ2001B	Contribute to the achievement of on-time performance standards	2
AVIJ4002B	Conduct quality control operations related to refuelling/efueling aircraft	4
K Technology
AVIK2001B	Use computers in the aviation screening workplace	2
AVIK3002A	Use infotechnology devices in the workplace	3
L Resource Management
AVIL2001B	Manage a check-in queue	2
AVIL2005A	Complete routine administrative tasks	2
AVIL2006A	Promote effective workplace practice	2
AVIL3002B	Complete aircraft despatch duties	3
AVIL3003B	Plan an aircraft load	3
AVIL3004B	Assess pavement concessions	3
M Training and Assessment
AVIM5001A	Operate a simulator	5
AVIM5002A	Conduct aeronautical knowledge training	5
AVIM5003A	Conduct flight training	5
AVIM5004A	Facilitate training in a synthetic environment	5
AVIM5005A	Conduct training for the issue of an endorsement	5
AVIM5007A	Conduct pre-assessment	5
AVIM5008A	Conduct flight review	5
AVIM6006A	Deliver operational flight management training	6
N Leadership and Supervision
AVIN6003A	Manage flight training	6
O Security
AVIO2001A	Use firearms on an aerodrome to control wildlife hazards	2
AVIO2004B	Conduct frisk search of persons	2
AVIO2005B	Conduct screening using Explosive Trace Detection (ETD)	2
AVIO2006B	Control access to and exit from an airside security zone or landside security zone at an airport	2
AVIO2007B	Establish and maintain a sterile area at an airport	2
AVIO2008B	Manage the flow of items for screening by X-ray screening equipment	2
AVIO2009B	Screen articles by interpreting X-ray images	2
AVIO2010B	Screen articles to enter an airside security zone or landside security zone	2
AVIO2011B	Screen people to enter an airside security zone or landside security zone	2
AVIO2012A	Follow security procedures	2
AVIO2013A	Undertake emergency response action to a security threat	2
AVIO2014A	Manage disruptive and/or unlawful behaviour	2
AVIO2015A	Apply and monitor workplace security procedures	2
AVIO3001A	Monitor airside access and airside driving	3
AVIO4003A	Implement airside access	4
P Administration and Finance
AVIP2001A	Capture records into a records keeping system	2
R Contract Procurement
AVIR3001B	Service customer airline contracts	3
W Equipment and Systems Operations
AVIW2002B	Operate an aerobridge	2
AVIW2008B	Conduct baggage handling operations	2
AVIW2010B	Operate baggage tug	2
AVIW2029A	Operate aircraft refuelling nozzle	2
AVIW2030A	Be airborne extracted by suspended rope	2
AVIW2031A	Be airborne extracted using suspended extraction equipment	2
AVIW2032A	Fast rope from a helicopter	2
AVIW2033A	Rappel from a helicopter	2
AVIW3003B	Operate aircraft embarkation and disembarkation equipment	3
AVIW3004B	Operate ramp equipment	3
AVIW3005B	Operate aircraft push-out tug	3
AVIW3006B	Refuel aircraft	3
AVIW3011B	Defuel aircraft	3
AVIW3021A	Coordinate aircraft ground operations	3
AVIW3023A	Implement wildlife hazard control measures	3
AVIW3024A	Perform wireman duties	3
AVIW3025A	Complete aircraft/equipment pre- and post-flight actions	3
AVIW3026A	Conduct night aided vision aviation operations	3
AVIW3027A	Deliver pyrotechnics and hand held stores	3
AVIW3037A	Manage remote pilot aircraft systems (RPAS) pre- and post-flight actions	3
AVIW3038A	Operate and manage remote pilot aircraft systems (RPAS)	3
AVIW4001B	Manage pre- and post-flight actions	4
AVIW4028A	Manage aircraft sensor systems	3
AVIW4034A	Supervise aircraft refuelling	4
AVIW5013B	Operate air traffic control equipment and workstations	5
AVIW5018A	Operate and manage aircraft systems	5
AVIW5022A	Coordinate the removal of disabled aircraft	5
Y Aircraft Operation and Traffic Management
AVIY3052A	Conduct Helicopter Landing Site and Unprepared Helicopter Landing Site operations	3
AVIY3073A	Control remote pilot aircraft (RPA) on the ground	3
AVIY3074A	Launch remote pilot aircraft (RPA)	3
AVIY3075A	Control remote pilot aircraft (RPA) in normal flight	3
AVIY3076A	Recover remote pilot aircraft (RPA)	3
AVIY3077A	Manage remote pilot aircraft systems (RPAS) in abnormal flight situations	3
AVIY3078A	Manage remote pilot aircraft systems (RPAS) energy source requirements	3
AVIY4001B	Control aeroplane on the ground	4
AVIY4002B	Take off aeroplane	4
AVIY4003B	Control aeroplane in normal flight	4
AVIY4004B	Land aeroplane	4
AVIY4005B	Execute advanced aeroplane manoeuvres and procedures	4
AVIY4006B	Manage abnormal aeroplane flight situations	4
AVIY4007B	Manage aircraft fuel	4
AVIY4008B	Control aircraft solely by reference to full instrument panel	4
AVIY4009B	Control aircraft solely by reference to limited instrument panel	4
AVIY4011B	Control helicopter on the ground	4
AVIY4012B	Control helicopter in hovering flight	4
AVIY4013B	Taxi helicopter	4
AVIY4014B	Take off helicopter and approach to hover	4
AVIY4015B	Control helicopter in normal flight	4
AVIY4017B	Execute advanced helicopter manoeuvres and procedures	4
AVIY4018B	Manage abnormal and emergency helicopter flight situations	4
AVIY4019B	Operate helicopter at low level	4
AVIY4024A	Operate aircraft in the traffic pattern at night	4
AVIY4051A	Conduct external load-lift operations	4
AVIY4053A	Perform aircrewman cockpit duties	4
AVIY4054A	Conduct hoisting operations	3
AVIY4055A	Conduct airborne extraction operations	4
AVIY4056A	Conduct airborne rappelling operations	4
AVIY4057A	Perform helicopter deck landing operations	4
AVIY4058A	Pilot a helicopter during external load operations	4
AVIY4059A	Pilot a helicopter during roping operations	4
AVIY4060A	Pilot a helicopter during winching operations	4
AVIY4061A	Perform aerobatic manoeuvres	4
AVIY4062A	Perform an aerobatic sequence	4
AVIY4063A	Perform close formation flight	4
AVIY4064A	Lead an aircraft formation flight	4
AVIY4066A	Control aircraft in advanced flight manoeuvres	4
AVIY5020A	Conduct full instrument panel manoeuvres	5
AVIY5021A	Conduct limited instrument panel manoeuvres	5
AVIY5022B	Manage traffic flow	5
AVIY5023A	Operate multi-engine fixed wing aeroplane	5
AVIY5025A	Perform an instrument arrival	5
AVIY5026A	Perform standard arrival route (STAR)	5
AVIY5027A	Perform instrument departure - non published procedure	5
AVIY5028A	Perform instrument departure - published procedure (SIDSRD)	5
AVIY5033A	Perform visual circling approach	5
AVIY5034A	Perform non-directional beacon (NDB) instrument approach	5
AVIY5035A	Perform VHF omni-directional radio range (VOR) instrument approach	5
AVIY5036A	Perform instrument landing system (ILS) instrument approach	5
AVIY5037A	Perform distance measuring equipment (DME)/global positioning system arrival	5
AVIY5038A	Perform global positioning system (GPS)/non-precision approach (NPA)	5
AVIY5048A	Provide approach control services	5
AVIY5049A	Provide area control services	5
AVIY5050A	Provide aerodrome control services	5
AVIY5065A	Operate a multi-engine helicopter	5
Z Situation Awareness
AVIZ1005B	Maintain basic situation awareness in the aviation workplace	1
AVIZ2050B	Maintain security awareness and vigilance in the aviation workplace	2
AVIZ3052A	Apply situational awareness in remote pilot aircraft systems (RPAS) operations	3
AVIZ4001B	Manage situation awareness in aircraft flight	4
AVIZ5049A	Manage situational awareness in the air traffic control environment	5

Summary of Imported Units in AVI08 Aviation Training Package Release 5.0

The AVI08 Aviation Training Package (Version 5) has imported units of competency from the Business Services Training Package, Community Services Training Package, Health Training Package, Asset Maintenance Training Package, Property Services Training Package, Public Safety Training Package, Tourism, Hospitality and Events Training Package, Training and Assessment Training Package and the Training and Education Training Package. Please check the relevant Assessment Guidelines of the source Training Package by accessing training.gov.au regarding any special conditions which may apply to the assessment of imported units of competency.

For versions of the following units, refer to www.training.gov.au , including superseded units or the respective Industry Skills Councils:

Innovation and Business Industry Skills Council – www.ibsa.org.au

Community Services & Health Industry Skills Council – www.cshisc.com.au

Service Industry Skills Council – www.serviceskills.com.au

Construction and Property Services Industry Skills Council – www.cpsisc.com.au

Government Skills Australia – www.governmentskills.com.au

Transport and Logistics Industry Skills Council – www.tlisc.org.au

Code	Title
BSB07 Business Services Training Package
BSBAUD402B	Participate in a quality audit
BSBCMM301B	Process customer complaints
BSBCMM401A	Make a presentation
BSBCUS301B	Deliver and monitor a service to customers
BSBFIM501A	Manage budgets and financial plans
BSBHRM405A	Recruit, select and induct staff
BSBLED401A	Develop teams and individuals
BSBMGT401A	Show leadership in the workplace
BSBMGT402A	Implement operational plan
BSBMGT502A	Manage people performance
BSBMKG501B	Identify and evaluate marketing opportunities
BSBRKG502B	Manage and monitor business or records systems
BSBRSK401A	Identify risk and apply risk management processes
BSBSUS201A	Participate in environmentally sustainable work practices
BSBWHS401A	Monitor a safe workplace
BSBWOR301B	Organise personal work priorities and development
BSBWOR402A	Promote team effectiveness
CHC08 Community Services Training Package
CHCCAR501C	Conduct career guidance interview
CPP07 Property Services Training Package
CPPSEC1007A	Apply walk through metal detection procedures
CPPSEC1008A	Apply hand-held metal detection procedures
CPPSEC2001A	Communicate effectively in the security industry
CPPSEC2002A	Follow workplace safety procedures in the security industry
CPPSEC2004B	Respond to security risk situation
CPPSEC2012A	Monitor and control individual and crowd behaviour
CPPSEC2014A	Operate basic security equipment
CPPSEC2015A	Patrol premises
CPPSEC2018A	Monitor electronic reporting facility
CPPSEC3001A	Maintain workplace safety in the security industry
CPPSEC3002A	Manage conflict through negotiation
CPPSEC3003A	Determine response to security risk situation
CPPSEC3005A	Prepare and present security documentation and reports
CPPSEC3007A	Maintain security of environment
CPPSEC3017A	Plan and conduct evacuation of premises
CPPSEC3019A	Operate specialised security equipment
CPPSEC3020A	Monitor security from control room
HLT07 Health Training Package
HLTFA201B	Provide basic emergency life support
HLTFA301C	Apply first aid
HLTFA402C	Apply advanced first aid
HLTFA404B	Apply advanced resuscitation techniques
PRM04 Asset Maintenance Training Package
CPPCLO2004A	Maintain carpeted floors
CPPCLO2017A	Clean wet areas
CPPCLO2037A	Clean external surfaces
CPPCLO3038A	Clean food handling areas
PUA00 Public Safety Training Package
PUAFIR209B	Work Safely around aircraft
SIT07 Tourism, Hospitality and Events
SITTTSL007B	Receive and process reservations
SITTTSL010B	Control reservations or operations using a computerised system
SITTTSL014B	Construct promotional international airfares
SITTTSL009B	Process travel-related documentation
SITTTSL012B	Construct domestic airfares
SITTTSL013B	Construct normal international airfares
SITTTSL015B	Construct advanced international airfares
SITXHRM008A	Manage workplace relations
TAA04 Training and Assessment Training Package
TAAASS501B	Lead and coordinate assessment systems and services
TAACMQ501B	Develop training and/or assessment organisational policies & procedures
TAACMQ503B	Lead and conduct training and/or assessment evaluations
TAACMQ504B	Determine and manage scope of training and/or assessment services
TAACMQ505B	Lead a team to foster innovation
TAADEL503B	Provide advanced facilitation to support learning
TAADEL504B	Lead and coordinate training services
TAADES501B	Design and develop learning strategies
TAADES502B	Design and develop learning resources
TAAPDD501A	Maintain and enhance professional practice
TAATAS502B	Prepare a tender bid
TAATAS503B	Manage contracted work
TAATAS504B	Facilitate group processes
TAE10 Training and Education Training Package
TAEASS401B	Plan assessment activities and processes
TAEASS402B	Assess competence
TAEASS403B	Participate in assessment validation
TAEASS502B	Design and develop assessment tools
TAEDEL301A	Provide work skill instruction
TAEDEL401A	Plan, organise and deliver group-based learning
TAEDEL402A	Plan, organise and facilitate learning in the workplace
TAEDES401A	Design and develop learning programs
TAEDES402A	Use training packages and accredited courses to meet client needs
TAELLN411	Address adult language, literacy and numeracy skills
TAESUS501A	Analyse and apply sustainability skills to learning programs
TLI10 Transport and Logistics Training Package
TLIA1007C	Coordinate goods to bond premises
TLIA107C	Secure cargo
TLIA1107C	Package goods
TLIA1307C	Receive goods
TLIA1407C	Use product knowledge to complete work operations
TLIA1507C	Complete receival/despatch documentation
TLIA1707C	Apply product knowledge to complete work operations
TLIA2007C	Replenish stock
TLIA207C	Maintain container/cargo records
TLIA2207C	Participate in stocktakes
TLIA2307C	Coordinate stocktakes
TLIA2507D	Regulate temperature controlled stock
TLIA3007C	Organise cargo for export
TLIA3107C	Consolidate freight
TLIA3207C	Organise transport of freight or goods
TLIA3307C	Organise international transport of freight
TLIA507A	Check and evaluate records and documentation
TLIA807C	Transfer cargo
TLIA907D	Complete and check import/export documentation
TLIB2029B	Use and maintain minor mechanical equipment
TLIB207C	Test equipment and isolate faults
TLIB2407B	Clean transportation units and facilities for passenger use
TLIB2807B	Maintain and use hand tools
TLIB2907B	Use and maintain minor mechanical equipment
TLIB307C	Carry out vehicle servicing and maintenance
TLIB407C	Carry out vehicle inspection
TLIB707C	Carry out maintenance of trailers
TLIB7307B	Clean road tankers
TLIC1051A	Operate commercial vehicle
TLIC107C	Drive Vehicle
TLIC307C	Drive medium rigid vehicle
TLIC407D	Drive heavy rigid vehicle
TLIC507D	Drive heavy combination vehicle
TLIC607C	Drive multi-combination vehicle
TLIC707C	Operate vehicle carrying special loads
TLIC807C	Drive coach/bus
TLID1007C	Operate a forklift
TLID107C	Shift materials safely using manual handling methods
TLID1307C	Move materials mechanically using automated equipment
TLID1507C	Identify and label explosives and dangerous goods
TLID1607C	Load and unload explosives and dangerous goods
TLID2003A	Handle dangerous goods/hazardous substances
TLID2007C	Care for livestock in transit
TLID207C	Shift a load using manually operated equipment
TLID2707C	Prepare for transport of packaged dangerous goods
TLID307D	Handle dangerous goods/hazardous substances
TLID407C	Load and unload goods/cargo
TLIE107C	Present routine workplace information
TLIE1207C	Consolidate manifest documentation
TLIE1307C	Apply workplace statistics
TLIE1407C	Compile and process export documentation
TLIE1807B	Maintain freight records
TLIE207C	Estimate/calculate mass, area and quantify dimensions
TLIE307C	Participate in basic workplace communication
TLIE407C	Prepare workplace documents
TLIE507C	Carry out basic workplace calculations
TLIE607D	Collect, analyse and present workplace data and information
TLIE707B	Use communication systems
TLIE807C	Process workplace documentation
TLIF1007C	Apply fatigue management strategies
TLIF1207C	Apply safe procedures when handling/transporting dangerous goods or explosives
TLIF1407C	Develop and maintain a safe workplace
TLIF1807B	Operate fire-fighting equipment
TLIF307C	Implement and monitor occupational health and safety procedures
TLIF607C	Apply accident – emergency procedures
TLIF6307A	Administer the implementation of fatigue management strategies
TLIF6407A	Manage fatigue management policy and procedures
TLIF707C	Implement and coordinate accident-emergency procedures
TLIF907C	Conduct cleaning operations in enclosed spaces
TLIG107C	Work effectively with others
TLIG207C	Lead a work team or group
TLIG607C	Facilitate work teams
TLII107D	Coordinate quality customer service
TLII207D	Apply customer service skills
TLII507C	Market services and products to clients
TLII907C	Provide on board services to customers
TLIJ107C	Apply quality procedures
TLIJ207C	Apply quality systems
TLIJ707C	Conduct internal quality audits
TLIK107C	Use infotechnology devices and computer applications in the workplace
TLIK307C	Apply keyboard skills
TLIK707C	Perform electronic data interchange (EDI) to transmit shipping documentation
TLIL1007C	Assess and confirm customer transport requirements
TLIL107C	Complete workplace orientation/induction procedures
TLIL307C	Conduct induction process
TLIL3107B	Monitor and process attendance records
TLIL3207B	Implement equal employment equity strategies
TLIL3607B	Develop rosters
TLIL3707B	Apply and amend rosters
TLIL507D	Apply conflict /grievance resolution strategies
TLIL907C	Manage personal work priorities and professional development
TLIO1107C	Provide revenue protection measures
TLIO1307C	Administer the security of assets and facilities
TLIP107C	Develop plans to meet customer and organisation needs
TLIP207C	Facilitate and capitalise on change in the workplace
TLIP507C	Manage workplace information
TLIP707C	Contribute to the development of a learning environment
TLIQ1007B	Maintain customer credit accounts and services
TLIQ107D	Conduct financial transactions
TLIQ1207B	Sell products and services
TLIQ1307B	Advise on and construct fares for customers
TLIQ707C	Prepare and process financial documents
TLIR107C	Monitor supplier performance
TLIR207C	Source goods/services and evaluate contractors
TLIR307C	Negotiate a contract
TLIT207C	Document a records system
TLIT307C	Identify and classify records to be captured
TLIT407C	Maintain control of records
TLIT507C	Provide information from and about records
TLIU107B	Implement and monitor environmental protection policies and procedures
TLIU607B	Conduct environmental audits
TLIU707B	Care for the environment

Overview of Training Packages

What is a Training Package?

A Training Package is an integrated set of nationally endorsed competency standards, assessment guidelines and Australian Qualifications Framework (AQF) qualifications for a specific industry, industry sector or enterprise.

Each Training Package:

provides a consistent and reliable set of components for training, recognising and assessing peoples skills, and may also have optional support materials

enables nationally recognised qualifications to be awarded through direct assessment of workplace competencies

encourages the development and delivery of flexible training which suits individual and industry requirements

encourages learning and assessment in a work-related environment which leads to verifiable workplace outcomes.

How do Training Packages fit within the National Skills Framework?

The National Skills Framework applies nationally, is endorsed by the Ministerial Council for Vocational and Technical Education, and comprises the Australian Quality Training Framework 2010 (AQTF 2010), and Training Packages endorsed by the National Skills Standards Council (NSSC).

How are Training Packages developed?

Training Packages are developed by Industry Skills Councils or enterprises to meet the identified training needs of specific industries or industry sectors. To gain national endorsement of Training Packages, developers must provide evidence of extensive research, consultation and support within the industry area or enterprise.

How do Training Packages encourage flexibility?

Training Packages describe the skills and knowledge needed to perform effectively in the workplace without prescribing how people should be trained.

Training Packages acknowledge that people can achieve vocational competency in many ways by emphasising what the learner can do, not how or where they learned to do it. For example, some experienced workers might be able to demonstrate competency against the units of competency, and even gain a qualification, without completing a formal training program.

With Training Packages, assessment and training may be conducted at the workplace, off-the-job, at a training organisation, during regular work, or through work experience, work placement, work simulation or any combination of these.

Who can deliver and assess using Training Packages?

Training and assessment using Training Packages must be conducted by a Registered Training Organisation (RTO) that has the qualifications or specific units of competency on its scope of registration, or that works in partnership with another RTO, as specified in the AQTF 2010.

Training Package Components

Training Packages are made up of mandatory components endorsed by the NSSC, and optional support materials.

Training Package Endorsed Components

The nationally endorsed components include the Competency Standards, Assessment Guidelines and Qualifications Framework. These form the basis of training and assessment in the Training Package and, as such, they must be used.

Competency Standards

Each unit of competency identifies a discrete workplace requirement and includes the knowledge and skills that underpin competency as well as language, literacy and numeracy; and occupational health and safety requirements. The units of competency must be adhered to in training and assessment to ensure consistency of outcomes.

Assessment Guidelines

The Assessment Guidelines provide an industry framework to ensure all assessments meet industry needs and nationally agreed standards as expressed in the Training Package and the AQTF 2010. The Assessment Guidelines must be followed to ensure the integrity of assessment leading to nationally recognised qualifications.

Qualifications Framework

Each Training Package provides details of those units of competency that must be achieved to award AQF qualifications. The rules around which units of competency can be combined to make up a valid AQF qualification in the Training Package are referred to as the ‘packaging rules’. The packaging rules must be followed to ensure the integrity of nationally recognised qualifications issued.

Training Package Support Materials

The endorsed components of Training Packages are complemented and supported by optional support materials that provide for choice in the design of training and assessment to meet the needs of industry and learners.

Training Package support materials can relate to single or multiple units of competency, an industry sector, a qualification or the whole Training Package. They tend to fall into one or more of the categories illustrated below.

Training Package support materials are produced by a range of stakeholders such as RTOs, individual trainers and assessors, private and commercial developers and Government agencies.

Training Package, Qualification and Unit of Competency Codes

There are agreed conventions for the national codes used for Training Packages and their components. Always use the correct codes, exactly as they appear in the Training Package, and with the code always before the title.

Training Package Codes

Each Training Package has a unique five-character national code assigned when the Training Package is endorsed, for example XYZ08. The first three characters are letters identifying the Training Package industry coverage and the last two characters are numbers identifying the year of endorsement.

Qualification Codes

Within each Training Package, each qualification has a unique eight-character code, for example XYZ10108. Qualification codes are developed as follows:

the first three letters identify the Training Package

the first number identifies the qualification level (noting that, in the qualification titles themselves, arabic numbers are not used)

the next two numbers identify the position in the sequence of the qualification at that level

the last two numbers identify the year in which the qualification was endorsed. (Where qualifications are added after the initial Training Package endorsement, the last two numbers may differ from other Training Package qualifications as they identify the year in which those particular qualifications were endorsed.)

Unit of Competency Codes

Within each Training Package, each unit of competency has a unique code. Unit of competency codes are assigned when the Training Package is endorsed, or when new units of competency are added to an existing endorsed Training Package. Unit codes are developed as follows:

a typical code is made up of 12 characters, normally a mixture of uppercase letters and numbers, as in AVIA3001B

the first three characters signify the Training Package – AVI08 Aviation Training Package – in the above example and up to eight characters, relating to an industry sector, function or skill area, follow

the last character is always a letter and identifies the unit of competency version. An ‘A’ at the end of the code indicates that this is the original unit of competency. ‘B’, or another incremented version identifier means that minor changes have been made. Typically this would mean that wording has changed in the range statement or evidence guide, providing clearer intent

where changes are made that alter the outcome, a new code is assigned and the title is changed.

Training Package, Qualification and Unit of Competency Titles

There are agreed conventions for titling Training Packages and their components. Always use the correct titles, exactly as they appear in the Training Package, and with the code always placed before the title.

Training Package Titles

The title of each endorsed Training Package is unique and relates the Training Packages broad industry coverage.

Qualification Titles

The title of each endorsed Training Package qualification is unique. Qualification titles use the following sequence:

first, the qualification is identified as either Certificate I, Certificate II, Certificate III, Certificate IV, Diploma, Advanced Diploma, Vocational Graduate Certificate, or Vocational Graduate Diploma

this is followed by the words ‘in’ for Certificates I to IV, and ‘of’ for Diploma, Advanced Diploma, Vocational Graduate Certificate and Vocational Graduate Diploma

then, the industry descriptor, for example Telecommunications

then, if applicable, the occupational or functional stream in brackets, for example (Computer Systems).

For example:

AVI20208 Certificate II in Aviation (Flight Operations)

AVI30408 Certificate III in Aviation (Ground Operations and Service).

Unit of Competency Titles

Each unit of competency title is unique. Unit of competency titles describe the competency outcome concisely, and are written in sentence case.

For example:

AVIA3001B Package dangerous goods for air transport

AVIB3001B Inspect and report on an aerodrome.

Qualifications Framework

The Australian Qualifications Framework

What is the Australian Qualifications Framework?

A brief overview of the Australian Qualifications Framework (AQF) follows. For a full explanation of the AQF, see the AQF Implementation Handbook. http://www.aqf.edu.au/Portals/0/Documents/Handbook/AQF_Handbook_07.pdf

The AQF provides a comprehensive, nationally consistent framework for all qualifications in post-compulsory education and training in Australia. In the vocational education and training (VET) sector it assists national consistency for all trainees, learners, employers and providers by enabling national recognition of qualifications and Statements of Attainment.

Training Package qualifications in the VET sector must comply with the titles and guidelines of the AQF. Endorsed Training Packages provide a unique title for each AQF qualification which must always be reproduced accurately.

Qualifications

Training Packages can incorporate the following eight AQF qualifications.

Certificate I in ...

Certificate II in ...

Certificate III in ...

Certificate IV in ...

Diploma of ...

Advanced Diploma of ...

Vocational Graduate Certificate in ...

Vocational Graduate Diploma of ...

On completion of the requirements defined in the Training Package, a Registered Training Organisation (RTO) may issue a nationally recognised AQF qualification. Issuance of AQF qualifications must comply with the advice provided in the AQF Implementation Handbook and the AQTF (Version 2013) Essential Standards for Initial and Continuing Registration.

Statement of Attainment

A Statement of Attainment is issued by a RTO when an individual has completed one or more units of competency from nationally recognised qualification(s)/courses(s). Issuance of Statements of Attainment must comply with the advice provided in the current AQF Implementation Handbook and the AQTF (Version 2013) Essential Standards for Initial and Continuing Registration.

Under the AQTF (Version 2013), RTOs must recognise the achievement of competencies as recorded on a qualification or Statement of Attainment issued by other RTOs. Given this, recognised competencies can progressively build towards a full AQF qualification.

AQF Guidelines and Learning Outcomes

The AQF Implementation Handbook provides a comprehensive guideline for each AQF qualification. A summary of the learning outcome characteristics and their distinguishing features for each VET related AQF qualification is provided below.

Certificate I Characteristics of Learning Outcomes Breadth, depth and complexity of knowledge and skills would prepare a person to perform a defined range of activities most of which may be routine and predictable. Applications may include a variety of employment related skills including preparatory access and participation skills, broad-based induction skills and/or specific workplace skills. They may also include participation in a team or work group. Distinguishing Features of Learning Outcomes Do the competencies enable an individual with this qualification to: demonstrate knowledge by recall in a narrow range of areas demonstrate basic practical skills, such as the use of relevant tools perform a sequence of routine tasks given clear direction receive and pass on messages/information.

Certificate II Characteristics of Learning Outcomes Breadth, depth and complexity of knowledge and skills would prepare a person to perform in a range of varied activities or knowledge application where there is a clearly defined range of contexts in which the choice of actions required is usually clear and there is limited complexity in the range of operations to be applied. Performance of a prescribed range of functions involving known routines and procedures and some accountability for the quality of outcomes. Applications may include some complex or non-routine activities involving individual responsibility or autonomy and/or collaboration with others as part of a group or team. Distinguishing Features of Learning Outcomes Do the competencies enable an individual with this qualification to: demonstrate basic operational knowledge in a moderate range of areas apply a defined range of skills apply known solutions to a limited range of predictable problems perform a range of tasks where choice between a limited range of options is required assess and record information from varied sources take limited responsibility for own outputs in work and learning.

Certificate III Characteristics of Learning Outcomes Breadth, depth and complexity of knowledge and competencies would cover selecting, adapting and transferring skills and knowledge to new environments and providing technical advice and some leadership in resolution of specified problems. This would be applied across a range of roles in a variety of contexts with some complexity in the extent and choice of options available. Performance of a defined range of skilled operations, usually within a range of broader related activities involving known routines, methods and procedures, where some discretion and judgement is required in the section of equipment, services or contingency measures and within known time constraints. Applications may involve some responsibility for others. Participation in teams including group or team co-ordination may be involved. Distinguishing Features of Learning Outcomes Do the competencies enable an individual with this qualification to: demonstrate some relevant theoretical knowledge apply a range of well-developed skills apply known solutions to a variety of predictable problems perform processes that require a range of well-developed skills where some discretion and judgement is required interpret available information, using discretion and judgement take responsibility for own outputs in work and learning take limited responsibility for the output of others.

Certificate IV Characteristics of Learning Outcomes Breadth, depth and complexity of knowledge and competencies would cover a broad range of varied activities or application in a wider variety of contexts most of which are complex and non-routine. Leadership and guidance are involved when organising activities of self and others as well as contributing to technical solutions of a non-routine or contingency nature. Performance of a broad range of skilled applications including the requirement to evaluate and analyse current practices, develop new criteria and procedures for performing current practices and provision of some leadership and guidance to others in the application and planning of the skills. Applications involve responsibility for, and limited organisation of, others. Distinguishing Features of Learning Outcomes Do the competencies enable an individual with this qualification to: demonstrate understanding of a broad knowledge base incorporating some theoretical concepts apply solutions to a defined range of unpredictable problems identify and apply skill and knowledge areas to a wide variety of contexts, with depth in some areas identify, analyse and evaluate information from a variety of sources take responsibility for own outputs in relation to specified quality standards take limited responsibility for the quantity and quality of the output of others.

Diploma Characteristics of Learning Outcomes Breadth, depth and complexity covering planning and initiation of alternative approaches to skills or knowledge applications across a broad range of technical and/or management requirements, evaluation and co-ordination. The self directed application of knowledge and skills, with substantial depth in some areas where judgment is required in planning and selecting appropriate equipment, services and techniques for self and others. Applications involve participation in development of strategic initiatives as well as personal responsibility and autonomy in performing complex technical operations or organising others. It may include participation in teams including teams concerned with planning and evaluation functions. Group or team co-ordination may be involved. The degree of emphasis on breadth as against depth of knowledge and skills may vary between qualifications granted at this level. Distinguishing Features of Learning Outcomes Do the competencies or learning outcomes enable an individual with this qualification to: demonstrate understanding of a broad knowledge base incorporating theoretical concepts, with substantial depth in some areas analyse and plan approaches to technical problems or management requirements transfer and apply theoretical concepts and/or technical or creative skills to a range of situations evaluate information, using it to forecast for planning or research purposes take responsibility for own outputs in relation to broad quantity and quality parameters take some responsibility for the achievement of group outcomes.

Advanced Diploma Characteristics of Learning Outcomes Breadth, depth and complexity involving analysis, design, planning, execution and evaluation across a range of technical and/or management functions including development of new criteria or applications or knowledge or procedures. The application of a significant range of fundamental principles and complex techniques across a wide and often unpredictable variety of contexts in relation to either varied or highly specific functions. Contribution to the development of a broad plan, budget or strategy is involved and accountability and responsibility for self and others in achieving the outcomes is involved. Applications involve significant judgement in planning, design, technical or leadership/guidance functions related to products, services, operations or procedures. The degree of emphasis on breadth as against depth of knowledge and skills may vary between qualifications granted at this level. Distinguishing Features of Learning Outcomes Do the competencies or learning outcomes enable an individual with this qualification to: demonstrate understanding of specialised knowledge with depth in some areas analyse, diagnose, design and execute judgements across a broad range of technical or management functions generate ideas through the analysis of information and concepts at an abstract level demonstrate a command of wide-ranging, highly specialised technical, creative or conceptual skills demonstrate accountability for personal outputs within broad parameters demonstrate accountability for personal and group outcomes within broad parameters.

Vocational Graduate Certificate Characteristics of Competencies or Learning Outcomes The self-directed development and achievement of broad and specialised areas of knowledge and skills, building on prior knowledge and skills. Substantial breadth and complexity involving the initiation, analysis, design, planning, execution and evaluation of technical and management functions in highly varied and highly specialised contexts. Applications involve making significant, high-level, independent judgements in major broad or planning, design, operational, technical and management functions in highly varied and specialised contexts. They may include responsibility and broadranging accountability for the structure, management and output of the work or functions of others. The degree of emphasis on breadth, as opposed to depth, of knowledge and skills may vary between qualifications granted at this level. Distinguishing features of learning outcomes Demonstrate the self-directed development and achievement of broad and specialised areas of knowledge and skills, building on prior knowledge and skills. Initiate, analyse, design, plan, execute and evaluate major broad or technical and management functions in highly varied and highly specialised contexts. Generate and evaluate ideas through the analysis of information and concepts at an abstract level. Demonstrate a command of wide-ranging, highly specialised technical, creative or conceptual skills in complex contexts. Demonstrate responsibility and broad-ranging accountability for the structure, management and output of the work or functions of others.

Vocational Graduate Diploma Characteristics of Competencies or Learning Outcomes The self-directed development and achievement of broad and specialised areas of knowledge and skills, building on prior knowledge and skills. Substantial breadth, depth and complexity involving the initiation, analysis, design, planning, execution and evaluation of major functions, both broad and highly specialised, in highly varied and highly specialised contexts. Further specialisation within a systematic and coherent body of knowledge. Applications involve making high-level, fully independent, complex judgements in broad planning, design, operational, technical and management functions in highly varied and highly specialised contexts. They may include full responsibility and accountability for all aspects of work and functions of others, including planning, budgeting and strategy development. The degree of emphasis on breadth, as opposed to depth, of knowledge and skills may vary between qualifications granted at this level. Distinguishing features of learning outcomes Demonstrate the self-directed development and achievement of broad and highly specialised areas of knowledge and skills, building on prior knowledge and skills. Initiate, analyse, design, plan, execute and evaluate major functions, both broad and within highly varied and highly specialised contexts. Generate and evaluate complex ideas through the analysis of information and concepts at an abstract level. Demonstrate an expert command of wide-ranging, highly specialised, technical, creative or conceptual skills in complex and highly specialised or varied contexts. Demonstrate full responsibility and accountability for personal outputs. Demonstrate full responsibility and accountability for all aspects of the work or functions of others, including planning, budgeting and strategy.

Assessment Guidelines

Introduction

These Assessment Guidelines provide the endorsed framework for assessment of units of competency in this Training Package. They are designed to ensure that assessment is consistent with the Australian Quality Training Framework (AQTF) Essential Standards for Initial and Continuing Registration. Assessments against the units of competency in this Training Package must be carried out in accordance with these Assessment Guidelines.

Assessment System Overview

This section provides an overview of the requirements for assessment when using this Training Package, including a summary of the AQTF requirements; licensing and registration requirements; and assessment pathways.

Quality assessment underpins the credibility of the vocational education and training (VET) sector. The Assessment Guidelines of a Training Package are an important tool in supporting quality assessment.

Assessment within the National Skills Framework is the process of collecting evidence and making judgements about whether competency has been achieved to confirm whether an individual can perform to the standards expected in the workplace, as expressed in the relevant endorsed unit of competency.

Assessment must be carried out in accordance with the:

benchmarks for assessment

specific industry requirements

rules of evidence

assessment requirements set out in the AQTF.

Benchmarks for Assessment

The endorsed units of competency in this Training Package are the benchmarks for assessment. As such, they provide the basis for nationally recognised Australian Qualifications Framework (AQF) qualifications and Statements of Attainment issued by Registered Training Organisations (RTOs).

Principles of Assessment

All assessments carried out by RTOs are required to demonstrate compliance with the principles of assessment:

validity

reliability

flexibility

fairness

sufficiency.

These principles must be addressed in the:

design, establishment and management of the assessment system for this Training Package

development of assessment tools, and

the conduct of assessment.

Validity

Assessment is valid when the process is sound and assesses what it claims to assess. Validity requires that:

assessment against the units of competency must cover the broad range of skills and knowledge that are essential to competent performance

assessment of knowledge and skills must be integrated with their practical application

judgement of competence must be based on sufficient evidence (that is, evidence gathered on a number of occasions and in a range of contexts using different assessment methods). The specific evidence requirements of each unit of competency provide advice on sufficiency.

Reliability

Reliability refers to the degree to which evidence presented for assessment is consistently interpreted and results in consistent assessment outcomes. Reliability requires the assessor to have the required competencies in assessment and relevant vocational competencies (or to assess in conjunction with someone who has the vocational competencies). It can only be achieved when assessors share a common interpretation of the assessment requirements of the unit(s) being assessed.

Flexibility

To be flexible, assessment should reflect the candidate’s needs; provide for recognition of competencies no matter how, where or when they have been acquired; draw on a range of methods appropriate to the context, competency and the candidate; and support continuous competency development.

Fairness

Fairness in assessment requires consideration of the individual candidate’s needs and characteristics, and any reasonable adjustments that need to be applied to take account of them. It requires clear communication between the assessor and the candidate to ensure that the candidate is fully informed about, understands and is able to participate in, the assessment process, and agrees that the process is appropriate. It also includes an opportunity for the person being assessed to challenge the result of the assessment and to be reassessed if necessary.

Sufficiency

Sufficiency relates to the quality and quantity of evidence assessed. It requires collection of enough appropriate evidence to ensure that all aspects of competency have been satisfied and that competency can be demonstrated repeatedly. Supplementary sources of evidence may be necessary. The specific evidence requirements of each unit of competency provide advice on sufficiency. Sufficiency is also one of the rules of evidence.

Rules of Evidence

The rules of evidence guide the collection of evidence that address the principles of validity and reliability, guiding the collection of evidence to ensure that it is valid, sufficient, current and authentic.

Valid

Valid evidence must relate directly to the requirements of the unit of competency. In ensuring evidence is valid, assessors must ensure that the evidence collected supports demonstration of the outcomes and performance requirements of the unit of competency together with the knowledge and skills necessary for competent performance. Valid evidence must encapsulate the breadth and depth of the unit of competency, which will necessitate using a number of different assessment methods.

Sufficient

Sufficiency relates to the quality and quantity of evidence assessed. It requires collection of enough appropriate evidence to ensure that all aspects of competency have been satisfied and that competency can be demonstrated repeatedly. Supplementary sources of evidence may be necessary. The specific evidence requirements of each unit of competency provide advice on sufficiency.

Current

In assessment, currency relates to the age of the evidence presented by a candidate to demonstrate that they are still competent. Competency requires demonstration of current performance, so the evidence collected must be from either the present or the very recent past.

Authentic

To accept evidence as authentic, an assessor must be assured that the evidence presented for assessment is the candidate’s own work.

Australian Quality Training Framework Assessment Requirements

Assessment leading to nationally recognised AQF qualifications and Statements of Attainment in the VET sector must meet the requirements of the AQTF as expressed in the AQTF (Version 2013) Essential Standards for Registration.

The AQTF (Version 2013) Essential Standards for Initial and Continuing Registration can be downloaded from < www.nssc.natese.gov.au >.

The following points summarise assessment requirements.

Registration of Training Organisations

Assessment must be conducted by, or on behalf of, an RTO formally registered by a State or Territory Registering/Course Accrediting Body in accordance with the AQTF. The RTO must have the specific units of competency and/or AQF qualifications on its scope of registration.

Quality Training and Assessment

Each RTO must provide quality training and assessment across all its operations. See the AQTF (Version 2013) Essential Standards for Initial and Continuing Registration, Standard 1.

Assessor Competency Requirements

Each person involved in training and assessment must be competent for the functions they perform. See the AQTF (Version 2013) Essential Standards for Initial and Continuing Registration, Standard 1 for assessor (and trainer) competency requirements. See also the AQTF (Version 2013) Users’ Guide to the Essential Standards for Registration – Appendix 2.

Assessment Requirements

The RTOs assessments, including RPL, must meet the requirements of the relevant endorsed Training Package. See the AQTF (Version 2013) Essential Standards for Initial and Continuing Registration.

Assessment Strategies

Each RTO must have strategies for training and assessment that meet the requirements of the relevant Training Package or accredited course and are developed in consultation with industry stakeholders. See the AQTF (Version 2013) Essential Standards for Initial and Continuing Registration.

National Recognition

Each RTO must recognise the AQF qualifications and Statements of Attainment issued by any other RTO. See the AQTF (Version 2013) Essential Standards for Initial and Continuing Registration.

Access and Equity and Client Outcomes

Each RTO must adhere to the principles of access and equity and maximise outcomes for its clients. See the AQTF (Version 2013) Essential Standards for Initial and Continuing Registration.

Monitoring Assessments

Training and/or assessment provided on behalf of the RTO must be monitored to ensure that it is in accordance with all aspects of the AQTF (Version 2013) Essential Standards for Initial and Continuing Registration.

Recording Assessment Outcomes

Each RTO must manage records to ensure their accuracy and integrity. See the AQTF (Version 2013) Essential Standards for Initial and Continuing Registration.

Issuing AQF qualifications and Statement of Attainment

Each RTO must issue AQF qualifications and Statements of Attainment that meet the requirements of the current AQF Implementation Handbook and the endorsed Training Packages within the scope of its registration. An AQF qualification is issued once the full requirements for a qualification, as specified in the nationally endorsed Training Package are met. A Statement of Attainment is issued when an individual has completed one or more units of competency from nationally recognised qualification(s)/courses(s). See the AQTF and the edition of the AQF Implementation Handbook—available on the AQF Council website <www.aqf.edu.au >

Licensing/Registration Requirements

This section provides information on licensing/registration requirements for this Training Package, with the following important disclaimer.

Licensing and registration requirements that apply to specific industries, and vocational education and training, vary between each state and territory, and can regularly change.

The developers of this Training Package consider that the licensing/registration requirements described in this section apply to RTOs, assessors or candidates with respect to this Training Package. While reasonable care has been taken in its preparation, the developers of this Training Package and DEEWR cannot guarantee that the list is definitive or accurate at the time of reading; the information in this section is provided in good faith on that basis.

Contact the relevant State or Territory Department(s) of the Civil Aviation Safety Authority (CASA) to check if the licensing/registration requirements described still apply, and to check if there are any others with which you must comply. For further information contact www.casa.gov.au

Civil Aviation Pilot Career Path Licensing & Endorsements

Requirements for Assessors

In order to conduct assessment for statutory licensing or other industry registration requirements, assessors must meet the requirements outlined as follows, in addition to the AQTF requirements.

CASA

Phone:

131 757 (local call cost within Australia)

+61 2 6217 1449 (from outside Australia)

Mail: GPO Box 2005, Canberra ACT 2601

CASA Corporate Headquarters: 16 Furzer Street, Phillip ACT 2606

CASA Operations Headquarters: 12–14 The Circuit, Brisbane Airport, Qld 4007

Web: http://www.casa.gov.au/

Licensing requirements in High Risk Licensing Work

In order to deliver the qualifications contained in this Training Package, assessors delivering qualifications requiring High Risk Licensing Work units from this Training Package or from other Training Packages should have the following minimum competency, recognition and experience:

formal recognition of competency at least to the level being assessed

relevant industry experience, that is, workplace experience within the last two years in the competency area being delivered

relevant occupational registration or licensing in areas where this is a regulatory requirement to practise in the jurisdiction where the qualification is being assessed.

A number of occupations and job roles covered by the units of competency and qualifications in the AVI08 Aviation Training Package (Version 5) may be subject to state and territory licensing requirements.

These requirements vary significantly across jurisdictions. There is however one specific unit of competency – namely TLILIC108A Licence to operate a forklift truck – which has been agreed by all Occupational Health and Safety (OH&S) regulators and the Australian Safety and Compensation Council (ASCC) as meeting certain licensing categories.

Pathways

The competencies in this Training Package may be attained in a number of ways including through:

formal or informal education and training

experiences in the workplace

general life experience, and/or

any combination of the above.

Assessment under this Training Package leading to an AQF qualification or Statement of Attainment may follow a learning and assessment pathway, an assessment-only or recognition pathway, or a combination of the two as illustrated in the following diagram.

Each of these assessment pathways leads to full recognition of competencies held - the critical issue is that the candidate is competent, not how the competency was acquired.

Assessment, by any pathway, must comply with the assessment requirements set out in the Assessment Guidelines of the Training Package and the AQTF and, where relevant, the Australian Qualifications Framework.

Credit Pathways

Credit is the value assigned for the recognition of equivalence in content between different types of learning and/or qualifications which reduces the volume of learning required to achieve a qualification.

Credit arrangements must be offered by all RTOs that offer Training Package qualifications. Each RTO must have a systematic institutional approach with clear, accessible and transparent policies and procedures.

Competencies already held by individuals can be formally assessed against the units of competency in this Training Package, and should be recognised regardless of how, when or where they were acquired, provided that the learning is relevant to the unit of competency outcomes.

Recognition of Prior Learning

Recognition of Prior Learning (RPL) is an assessment process which determines the credit outcomes of an individual application for credit.

The availability of RPL provides all potential learners with access to credit opportunities.

The RPL pathway is appropriate for candidates who have previously attained skills and knowledge and who, when enrolling in qualifications, seek to shorten the duration of their training and either continue or commence working. This may include the following groups of people:

existing workers

individuals with overseas qualifications

recent migrants with established work histories

people returning to the workplace

people with disabilities or injuries requiring a change in career.

As with all assessment, RPL assessment should be undertaken by academic or teaching staff with expertise in the subject, content of skills area, as well as knowledge of and expertise in RPL assessment policies and procedures.

Assessment methods used for RPL should provide a range of ways for individuals to demonstrate that they have met the required outcomes and can be granted credit. These might include:

questioning (oral or written)

consideration of a portfolio and review of contents

consideration of third party reports and/or other documentation such as documentation such as articles, reports, project material, papers, testimonials or other products prepared by the RPL applicant that relate to the learning outcomes of the relevant qualification component

mapping of learning outcomes from prior formal or non-formal learning to the relevant qualification components

observation of performance

participation in structured assessment activities the individual would normally be required to undertake if they were enrolled in the qualification component/s.

In a RPL pathway, the candidate provides current, quality evidence of their competency against the relevant unit of competency. This process may be directed by the candidate and verified by the assessor. Where the outcomes of this process indicate that the candidate is competent, structured training is not required. The RPL requirements of the AQTF must be met.

As with all assessment, the assessor must be confident that the evidence indicates that the candidate is currently competent against the endorsed unit of competency. This evidence may take a variety of forms and might include certification, references from past employers, testimonials from clients, work samples and/or observation of the candidate. The onus is on candidates to provide sufficient evidence to satisfy assessors that they currently hold the relevant competencies. In judging evidence, the assessor must ensure that the evidence of prior learning is:

authentic (the candidate’s own work)

valid (directly related to the current version of the relevant endorsed unit of competency)

reliable (shows that the candidate consistently meets the endorsed unit of competency)

current (reflects the candidate’s current capacity to perform the aspect of the work covered by the endorsed unit of competency)

sufficient (covers the full range of elements in the relevant unit of competency and addresses the four dimensions of competency, namely task skills, task management skills, contingency management skills, and job/role environment skills).

Credit Transfer

Credit transfer is a process which provides learners with agreed and consistent credit outcomes based on equivalences in content between matched qualifications.

This process involves education institutions:

mapping, comparing and evaluating the extent to which the defined learning outcomes and assessment requirements of the individual components of one qualification are equivalent to the learning outcomes and assessment requirements of the individual components of another qualification

making an educational judgment of the credit outcomes to be assigned between the matched components of the two qualifications

setting out the agreed credit outcomes in a documented arrangement or agreement

publicising the arrangement/agreement and credit available.

Combination of Pathways

Credit may be awarded on the basis of a combination of credit transfer plus an individual RPL assessment for additional learning. Once credit has been awarded on the basis of RPL, subsequent credit transfer based on these learning outcomes should not include revisiting the RPL assessment but should be based on credit transfer or articulation or other arrangements between providers.

Where candidates for assessment have gained competencies through work and life experience and gaps in their competence are identified, or where they require training in new areas, a combination of pathways may be appropriate.

In such situations, the candidate may undertake an initial assessment to determine their current competency. Once current competency is identified, a structured learning and assessment program ensures that the candidate acquires the required additional competencies identified as gaps.

Assessor Requirements

This section identifies the mandatory competencies for assessors, and clarifies how others may contribute to the assessment process where one person alone does not hold all the required competencies.

Assessor Competencies

The AQTF specifies mandatory competency requirements for assessors. For information, Element 1.4 from the AQTF (Version 2013) Essential Standards for Initial and Continuing Registration follows:

1.4	Training and assessment are conducted by trainers and assessors who:
a)	have the necessary training and assessment competencies as determined by the National Quality Council or its successors
b)	have the relevant vocational competencies at least to the level being delivered or assessed
c)	can demonstrate current industry skills directly relevant to the training/assessment being undertaken
d)	continue to develop their vocational education and training (VET) knowledge and skills as well as their industry currency abd trainer/assessor competence.
* See AQTF 2010 Users' Guide to the Essential Standards for Registration - Appendix 2.

Designing Assessment Tools

This section provides an overview on the use and development of assessment tools.

Use of Assessment Tools

Assessment tools provide a means of collecting the evidence that assessors use in making judgements about whether candidates have achieved competency.

There is no set format or process for the design, production or development of assessment tools. Assessors may use prepared assessment tools, such as those specifically developed to support this Training Package, or they may develop their own.

Using Prepared Assessment Tools

If using prepared assessment tools, assessors should ensure these relate to the current version of the relevant unit of competency. The current unit of competency can be checked on the National Register <www.training.gov.au>.

Developing Assessment Tools

When developing their own assessment tools, assessors must ensure that the tools:

are benchmarked against the relevant unit or units of competency;

are reviewed as part of the validation of assessment strategies required under the AQTF; and

meet the assessment requirements expressed in the AQTF (Version 2013) Essential Standards for Initial and Continuing Registration.

A key reference for assessors developing assessment tools is TAE10 Training and Education Training Package.

Language, Literacy and Numeracy

The design of assessment tools must reflect the language, literacy and numeracy competencies required for the performance of a task in the workplace and not exceed these expectations.

Conducting Assessment

This section details the mandatory assessment requirements and provides information on equity in assessment including reasonable adjustment.

Mandatory Assessment Requirements

Assessments must meet the criteria set out in the AQTF (Version 2013) Essential Standards for Initial and Continuing Registration. For information, the mandatory assessment requirements from Standard 1 from the AQTF (Version 2013) Essential Standards for Initial and Continuing Registration are as follows:

1.5	Assessment, including Recognition of Prior Learning (RPL):
meets the requirements of the relevant Training Package or accredited course is conducted in accordance with the principles of assessment and the rules of evidence meets workplace and, where relevant, regulatory requirements is systematically validated.

Assessment of Employability Skills

Employability Skills are integral to workplace competency. As such they must be considered in the design, customisation, delivery and assessment of vocational education and training programs in an integrated and holistic way, as represented diagrammatically below.

Employability Skills are embedded and explicit within each unit of competency. Training providers must use Employability Skills information in order to design valid and reliable training and assessment strategies. This analysis could include:

reviewing units of competency to locate relevant Employability Skills and determine how they are applied within the unit

analysing the Employability Skills Summary for the qualification in which the unit or units are packaged to help clarify relevant industry and workplace contexts and the application of Employability Skills at that qualification outcome

designing training and assessment to address Employability Skills requirements.

The National Quality Council (NQC) has endorsed a model for assessing and reporting Employability Skills, which contains further suggestions about good practice strategies in teaching, assessing, learning and reporting Employability Skills. The model is available from <http://www.training.com.au/>.

The endorsed approach includes learners downloading qualification specific Employability Skills Summaries for Training Package qualifications from an online repository at <http://employabilityskills.training.com.au>

For more information on Employability Skills in the Transport and Logistics, Aviation and Maritime Training Packages, go to the Transport and Logistics Industry Skills Council website at: www.tlisc.org.au

Access and Equity

An individual's access to the assessment process should not be adversely affected by restrictions placed on the location or context of assessment beyond the requirements specified in this Training Package: training and assessment must be bias-free.

Under the rules for their development, Training Packages must reflect and cater for the increasing diversity of Australia’s VET clients and Australia’s current and future workforce. The flexibilities offered by Training Packages should enhance opportunities and potential outcomes for all people so that we can all benefit from a wider national skills base and a shared contribution to Australia’s economic development and social and cultural life.

Reasonable Adjustments

It is important that education providers take meaningful, transparent and reasonable steps to consult, consider and implement reasonable adjustments for students with disability.

Under the Disability Standards for Education 2005, education providers must make reasonable adjustments for people with disability to the maximum extent that those adjustments do not cause that provider unjustifiable hardship. While ‘reasonable adjustment’ and ‘unjustifiable hardship’ are different concepts and involve different considerations, they both seek to strike a balance between the interests of education providers and the interests of students with and without disability.

An adjustment is any measure or action that a student requires because of their disability, and which has the effect of assisting the student to access and participate in education and training on the same basis as students without a disability. An adjustment is reasonable if it achieves this purpose while taking into account factors such as the nature of the student’s disability, the views of the student, the potential effect of the adjustment on the student and others who might be affected, and the costs and benefits of making the adjustment.

An education provider is also entitled to maintain the academic integrity of a course or program and to consider the requirements or components that are inherent or essential to its nature when assessing whether an adjustment is reasonable. There may be more than one adjustment that is reasonable in a given set of circumstances; education providers are required to make adjustments that are reasonable and that do not cause them unjustifiable hardship.

The Training Package Guidelines provides more information on reasonable adjustment, including examples of adjustments. Go to http://www.nssc.natese.gov.au/training_packages/tpdh/assessment_guidelines.

Further Sources of Information

The section provides a listing of useful contacts and resources to assist assessors in planning, designing, conducting and reviewing of assessments against this Training Package.

Contacts

Transport and Logistics Industry Skills Council Level 4, 411 Collins Street Melbourne VIC 3000 Ph: +61 3 9604 7200 Fax: +61 9606 8903 Email: tlisc@tlisc.org.au Web: www.tlisc.org.au For information on the TAE Training and Education Training Package contact: Innovation & Business Skills Australia Level 11, 176 Wellington Parade East Melbourne VIC 3002 Telephone: (03) 9815 7000 Facsimile: (03) 9815 7001 Email: reception@ibsa.org.au Web: www.ibsa.org.au

General Resources

Australian Qualifications Framework, Second Edition 2013. Australian Qualifications Framework Advisory Board, <www.aqf.edu.au>

Australian Quality Training Framework (AQTF) and AQTF (Version 2013) Users’ Guide to the Essential Conditions and Standards for Initial Registration and Users’ Guide to the Essential Conditions and Standards for Continuing Registration.<www.nssc.natese.gov.au/vet_standards/standards_for_rtos/aqtf_user_guides>.

For general information and resources go to http://www.training.com.au/

The National Register is an electronic database providing comprehensive information about RTOs, Training Packages and accredited courses - www.training.gov.au

The Training Package Development Handbook site provides National Quality Council policy for the development of Training Packages. The site also provides guidance material for the application of that policy, and other useful information and links. http://www.nssc.natese.gov.au/training_packages/standards_and_policies.

Competency Standards

What is Competency?

The broad concept of industry competency concerns the ability to perform particular tasks and duties to the standard of performance expected in the workplace. Competency requires the application of specified skills, knowledge and attitudes relevant to effective participation in an industry, industry sector or enterprise.

Competency covers all aspects of workplace performance and involves performing individual tasks; managing a range of different tasks; responding to contingencies or breakdowns; and, dealing with the responsibilities of the workplace, including working with others. Workplace competency requires the ability to apply relevant skills, knowledge and attitudes consistently over time and in the required workplace situations and environments. In line with this concept of competency Training Packages focus on what is expected of a competent individual in the workplace as an outcome of learning, rather than focussing on the learning process itself.

Competency standards in Training Packages are determined by industry to meet identified industry skill needs. Competency standards are made up of a number of units of competency each of which describes a key function or role in a particular job function or occupation. Each unit of competency within a Training Package is linked to one or more AQF qualifications.

Contextualisation of Units of Competency by RTOs

Registered Training Organisations (RTOs) may contextualise units of competency in this endorsed Training Package to reflect required local outcomes. Contextualisation could involve additions or amendments to the unit of competency to suit particular delivery methods, learner profiles, specific enterprise equipment requirements, or to otherwise meet local needs. However, the integrity of the overall intended outcome of the unit of competency must be maintained.

Any contextualisation of units of competency in this Training Package must be within the bounds of the following advice:

RTOs must not remove or add to the number and content of elements and performance criteria.

RTOs can include specific industry terminology in the range statement.

Any amendments and additions to the range statement made by RTOs must not diminish the breadth of application of the competency, or reduce its portability.

RTOs may add detail to the evidence guide in areas such as the critical aspects of evidence or required resources and infrastructure—but only where these expand the breadth of the competency and do not limit its use.

Components of Units of Competency

The components of units of competency are summarised below, in the order in which they appear in each unit of competency.

Unit Title

The unit title is a succinct statement of the outcome of the unit of competency. Each unit of competency title is unique, both within and across Training Packages.

Unit Descriptor

The unit descriptor broadly communicates the content of the unit of competency and the skill area it addresses. Where units of competency have been contextualised from units of competency from other endorsed Training Packages, summary information is provided. There may also be a brief second paragraph that describes its relationship with other units of competency, and any licensing requirements.

Employability Skills

This sub-section contains a statement that the unit contains Employability skills.

Pre-requisite Units (optional)

If there are any units of competency that must be completed before the unit, these will be listed.

Application of the Unit

This sub-section fleshes out the unit of competency’s scope, purpose and operation in different contexts, for example, by showing how it applies in the workplace.

Competency Field (Optional)

The competency field either reflects the way the units of competency are categorised in the Training Package or denotes the industry sector, specialisation or function. It is an optional component of the unit of competency.

Sector (optional)

The industry sector is a further categorisation of the competency field and identifies the next classification, for example an elective or supervision field.

Elements of Competency

The elements of competency are the basic building blocks of the unit of competency. They describe in terms of outcomes the significant functions and tasks that make up the competency.

Performance Criteria

The performance criteria specify the required performance in relevant tasks, roles, skills and in the applied knowledge that enables competent performance. They are usually written in passive voice. Critical terms or phrases may be written in bold italics and then defined in range statement, in the order of their appearance in the performance criteria.

Required Skills and Knowledge

The essential skills and knowledge are either identified separately or combined. Knowledge identifies what a person needs to know to perform the work in an informed and effective manner. Skills describe the application of knowledge to situations where understanding is converted into a workplace outcome.

Range Statement

The range statement provides a context for the unit of competency, describing essential operating conditions that may be present with training and assessment, depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. As applicable, the meanings of key terms used in the performance criteria will also be explained in the range statement.

Evidence Guide

The evidence guide is critical in assessment as it provides information to the Registered Training Organisation (RTO) and assessor about how the described competency may be demonstrated. The evidence guide does this by providing a range of evidence for the assessor to make determinations, and by providing the assessment context. The evidence guide describes:

conditions under which competency must be assessed including variables such as the assessment environment or necessary equipment

relationships with the assessment of any other units of competency

suitable methodologies for conducting assessment including the potential for workplace simulation

resource implications, for example access to particular equipment, infrastructure or situations

how consistency in performance can be assessed over time, various contexts and with a range of evidence

the required underpinning knowledge and skills.

Employability Skills in Units of Competency

The detail and application of Employability Skills facets will vary according to the job-role requirements of each industry. In developing Training Packages, industry stakeholders are consulted to identify appropriate facets of Employability Skills which are incorporated into the relevant units of competency and qualifications.

Employability Skills are not a discrete requirement contained in units of competency (as was the case with Key Competencies). Employability Skills are specifically expressed in the context of the work outcomes described in units of competency and will appear in elements, performance criteria, range statements and evidence guides. As a result, users of Training Packages are required to review the entire unit of competency in order to accurately determine Employability Skills requirements.

How Employability Skills relate to the Key Competencies

The eight nationally agreed Employability Skills now replace the seven Key Competencies in Training Packages. Trainers and assessors who have used Training Packages prior to the introduction of Employability Skills may find the following comparison useful.

Employability Skills	Mayer Key Competencies
Communication	Communicating ideas and information
Teamwork	Working with others and in teams
Problem solving	Solving problems Using mathematical ideas and techniques
Initiative and enterprise
Planning and organising	Collecting, analysing and organising information Planning and organising activities
Self-management
Learning
Technology	Using technology

When analysing the above table it is important to consider the relationship and natural overlap of Employability Skills. For example, using technology may involve communication skills and combine the understanding of mathematical concepts.

Explicitly embedding Employability Skills in units of competency

This Training Package seeks to ensure that industry-endorsed Employability Skills are explicitly embedded in units of competency. The application of each skill and the level of detail included in each part of the unit will vary according to industry requirements and the nature of the unit of competency.

Employability Skills must be both explicit and embedded within units of competency. This means that Employability Skills will be:

embedded in units of competency as part of the other performance requirements that make up the competency as a whole

explicitly described within units of competency to enable Training Packages users to identify accurately the performance requirements of each unit with regards to Employability Skills.

This Training Package also seeks to ensure that Employability Skills are well-defined and written into units of competency so that they are apparent, clear and can be delivered and assessed as an essential component of unit work outcomes.

Sample unit of competency components showing Employability Skills

The following table shows the sequence of a unit of competency, and each cell contains text taken from a range of units. It provides examples of where and how various Employability Skills could be embedded in each component.

Please note that in the example, the bracketed Employability Skills are provided for clarification only and would not be present in units of competency within this Training Package.

Unit Title	Give formal presentations and take part in meetings (Communication)
Unit Descriptor	This unit covers the skills and knowledge required to promote the use and implementation of innovative work practices to effect change. (Initiative and enterprise)
Element	Proactively resolve issues. (problem solving)
Performance Criteria	Information is organised in a format suitable for analysis and dissemination in accordance with organisational requirements. (Planning and organising)
Range Statement	Software applications may include email, internet, word processing, spreadsheet, database or accounting packages. (technology)
Required Skills and Knowledge	Modify activities depending on differing workplace contexts, risk situations and environments. (Learning) Work collaboratively with others during a fire emergency. (teamwork) Instructions, procedures and other information relevant the maintenance of vessel and port security. (Communication)
Evidence Guide	Evidence of having worked constructively with a wide range of community groups and stakeholders to solve problems and adapt or design new solutions to meet identified needs in crime prevention. In particular, evidence must be obtained on the ability to: assess response options to identified crime-prevention needs and determine the optimal action to be implemented in consultation with relevant others, design an initiative to address identified issues. (Initiative and enterprise).

Employability Skills Summaries and units of competency

An Employability Skills Summary exists for each qualification. Summaries include broad advice on industry expectations with regard to Employability Skills at the qualification level. Summaries should be used by trainers and assessors to assist in identifying the Employability Skills requirements contained within units of competency.

The AVI08 Aviation Training Package (Version 5)

AVI08 Aviation Training Package (Version 5) is the outcome of a review and redevelopment process.

Introduction

The endorsed components of the AVI08 Aviation Training Package (Version 5) include national competency standards for:

Aerodrome Operations qualification

Remote Pilot - Visual Line of Sight qualification

Aviation Transport Protection qualifications

The AVI08 Aviation Training Package (Version 5) has been developed by the Transport and Logistics Industry Skills Council (TLISC) on behalf of the Australian Aviation Industry. An extensive review and consultation process occurred across all sectors of the Aviation Industry and with stakeholders in Aviation Industry training.

Summary of Changes in AVI08 Version 5

The new features of the AVI08 Aviation Training Package (Version 5) include:

33 units have been developed or significantly revised

5 new and updated Skill Sets have been added

4 new qualifications have been added.

Profile of the Australian Aviation Industry

Australia’s aviation environment is unique: large, sparsely settled and a long way from the rest of the world. The Aviation Industry has four principal areas: general aviation, regional airlines, domestic airlines and international airlines.

The general aviation sector is made up of all non-scheduled flying activity in Australia, other than that performed by the major domestic and international airlines. The major categories of flying are private, business, training, aerial agriculture, charter and aerial work. In the last few years, aerial agriculture, private flying and charter activity as well as regional flying have all seen significant increases in activity.

Competitiveness and consumer demands for safety and security as well as regulatory compliance continue to impact on the skills needed by employees in the industry.

Nationally recognised qualifications and the portability of skills are of increased importance, both for employers within the industry and for career planning for individuals.

The trend towards globalisation is placing increasing demands on the skills base in the aviation industry. Consequently, the skills base must continue to develop to support the delivery of the world’s best practice in aviation services. This will ensure the international competitiveness of the aviation industry as it increasingly competes in both global and regional markets.

This Training Package is designed to help companies and training organisations produce a flexible and nationally consistent competent workforce for the aviation industry. It covers qualifications from Certificate I to Diploma and covers occupations in Ground Operations, Flight Operations, Air Traffic Control and Pilot Pathway.

Work in the Industry

The work roles and functions covered by this Training Package are from entry level through to senior management and include:

Flight Crew (Commercial Pilots, Flight Instructors, Helicopter Aircrewman and Rescue Crewman)

Pilot (Remotely Piloted Aircraft)

Cabin Crew and Supervisory Cabin Crew

Air Traffic Control

Airport Management

Aerodrome Reporting Services

Baggage Handling and Freight Services

Ground Support and Ramp Services

General Airport Operations

Check in and Customer Service Staff

Aviation Transport Protection.

Impacts on Training Package Development

Increased customer requirements, outsourcing, industry reform, competitive pressures, safety requirements, new technologies, environmental considerations, and regulatory and licensing requirements have all been addressed in the development of AVI08 Aviation Training Package (Version 4).

Licensing/Registration Requirements

The Aviation Industry is bound by a wide range of licensing and regulatory requirements, including but not limited to:

Civil Aviation Regulations (CARs), Civil Aviation Safety Regulations (CASRs) and other regulatory and advisory requirements of the Civil Aviation Safety Authority (CASA)

relevant requirements, standards and recommended practices of the International Civil Aviation Organisation (ICAO)

local instructions of airport authorities and air traffic services

relevant national, state/territory emergency services regulations

relevant state/territory road rules

relevant state/territory roads and traffic authority driving regulations and licence/permit requirements, including mass and loading regulations and state/territory oversize/mass pilot/escort permit requirement

fatigue management regulations and codes of practice

Australian, international and state/territory regulations and codes of practice for the handling, storage and transport of dangerous goods and hazardous substances, including:

Australian and International Dangerous Goods Codes

IATA's 'Dangerous Goods by Air' regulations

Australian and International Explosives Codes

quarantine regulations administered by the Australian Quarantine and Inspection Service (AQIS)

customs regulations (export/import/bond requirements)

relevant state/territory OH&S legislation

relevant state/territory environmental protection legislation.

Persons employed in the Aviation Industry need to fulfil competency and training requirements as detailed in the regulations relevant to their occupation. Persons assessed as complying with these requirements are usually provided with some form of certification by CASA or other relevant bodies. These are certificates required by the relevant state/territory or Australian legislation or international code or convention before a person can be allowed to work in the occupation covered under the legislation. These certificates should not be confused with national educational qualifications that are issued by Registered Training Organisations (RTOs). While in the Aviation Industry there is a close relationship between the regulatory certificates and the National VET qualifications, they are issued by different organisations under different legislative authority.

It should be noted that regulatory requirements are usually subject to ongoing review and improvement. There are also many national initiatives to improve consistency and cooperative arrangements across state/territory regulatory requirements. Given the dynamic nature of these reforms and improvements, it is important that RTOs access and interpret current regulatory requirements from CASA and other relevant regulatory authorities. Training and assessment resources and processes then will need to be adjusted to suitably incorporate and accommodate any pertinent changes to regulatory requirements.

The regulatory/licensing requirements pertinent to a specific competency unit are dependent on the contexts within which the units are typically applied. As part of its development, additional detail has been provided throughout the Training Package to alert RTOs and other users of the Training Package to the licensing regulatory requirements pertinent to specific units within the Training Package. The Assessment Guidelines have also been designed to incorporate information on action RTOs should take to ensure that trainees are not only prepared and assessed against the competency units in the standards, but also fulfil relevant requirements of pertinent licensing/regulatory authorities.

Licensing and registration requirements that apply to specific industries and vocational education and training vary between each state and territory, and can regularly change. As a result, for information on applicable licensing and registration requirements please contact:

Civil Aviation Safety Authority (CASA) at www.casa.gov.au

or

Transport and Logistics Industry Skills Council at:
Level 4, 411 Collins Street
Melbourne VIC 3000
T: 03 9604 7200
E: tlisc@tlisc.org.au W: www.tlisc.org.au

Defence Aviation

The Australian Defence Force (ADF) owns and operates aircraft for the defence of Australia. The ADF has developed and established a regulatory framework for ADF aircraft in much the same way as commercial aviation meets regulations determined by the Civil Aviation Safety Authority (CASA). Therefore, RTOs delivering training for Defence must interpret the competencies according to Defence regulations and instructions.

Should RTOs delivering training or assessment require further information, they should contact:

Assistant Director National Skills Framework
Directorate Education and Learning Systems
Defence Education and Training Development Branch
Campbell Park (Defence); ACT 2600
T: (07) 3332 7756

High Risk Licensing

The licensing unit TLILIC108A Licence to operate a forklift truck is included in this Training Package as an imported unit. This unit was created as part of the DEEWR project which developed licensing units that reflect the minimum safety standards required by persons performing high risk work to obtain a ‘licence to operate’, as required by the OH&S regulators in each state and territory. (In total, twenty-six licensing units were developed. These units are made up of twelve units allocated to the TLI10 Transport and Logistics Training Package, twelve units allocated to the CPP08 Construction Training Package and two allocated to the UEP06 Electricity Supply Industry – Generation Sector Training Package.)

This work was undertaken to support the Australian Safety and Compensation Council (ASCC) agreement to declare the National Standard for Licensing Persons Performing High Risk Work (the National Standard). The National Standard applies to the operation of crane and hoists, forklifts and pressure equipment and the undertaking of scaffolding, rigging and dogging. The National Standard requires training and assessment to be undertaken by RTOs under the Australian Quality Training Framework (AQTF).

This imported licensing unit is easily identified in the AVI08 Aviation Training Package with the code beginning TLILIC. It is to be used for training and assessing for licensing purposes, whereas current industry units are to be used for assessing workplace competence, which occurs following employment and experience on the job.

Training Package Review Methodology

Broad process

The broad processes for the review of the AVI08 Aviation Training Package (Version 4) include:

Desktop research drawing from a range of information sources

Including:

the existing versions of the AVI08 Aviation Training Package (i.e. AVI08 Version 3.1)

aviation regulations, certification requirements and codes of practice

guidelines for Training Package development

related developments in higher education and schools

related Training Packages (e.g. business, tourism, health and asset maintenance)

existing accredited courses for aviation occupations.

Industry and VET consultation processes

Including:

consultative forums of key stakeholders at key stages of the project

individual consultative meetings as required

maintenance of an issues register to track inputs and suggested changes received from stakeholders

meetings with the equity adviser appointed to the review to ensure that all equity requirements had be fulfilled

meetings with representatives of the Aviation regulatory authorities to ensure that all proposed changes were consistent with regulatory requirements

development of schedules of agreed changes to guide the consultants and the project steering committee.

Validation

Including:

validation meetings to confirm that agreed changes had been made and to identify any further enhancements necessary

validation meetings to confirm continued inclusion of units where no changes were required.

Qualifications Pathways

There are many pathways into and through occupations within the Aviation Industry. These occupations are subject to a wide range of state, territory, national and international regulatory requirements, codes and licences.

For many of the occupations, it is desirable to hold a certificate of competency or at least to have completed specific certification requirements before a person can be actively employed on the types of machinery concerned in particular operational areas. These certification requirements include educational requirements (e.g. the educational qualifications contained in this Training Package) but also involve a range of other requirements such as medical certificates, radio operator certificates, etc. In other words, for many occupations in the Aviation Industry, the achievement of an educational qualification is only a partial fulfilment of the regulatory requirements that must be demonstrated by a person seeking a certificate of competency from the relevant state or territory regulatory or safety authority.

The information described in Figures 1–7 explains the more significant pathways between qualifications and does not represent the only pathways. The information describes the pathway relationships between the ‘education pathways’ and is not intending to provide information on the diverse range of occupations and positions in the Aviation Industry.

Users of the AVI08 Aviation Training Package are therefore encouraged to access the pertinent documents from the relevant authorities to understand the various regulated occupations in the Aviation Industry and the full certification requirements for each.

VET in Schools

There are some qualifications within AVI08 Aviation Training Package (Version 5) that may be delivered and assessed as part of the VET in Schools initiatives. However, schools and RTOs wishing to pursue this pathway should firstly consult with Industry Stakeholders, CASA, and State and Territory Training Authorities (STAs) as to the appropriateness of this pathway so as to not raise false expectations around employment/career aspirations.

Australian Apprenticeships Job Pathways

In the past, a number of Aviation Apprenticeships/Traineeships have been available in occupational areas, such as cabin crew, baggage handling, check in and customer services, airport operations, aircraft refuelling, and helicopter and aeroplane pilots. For the most current information regarding Australian Apprenticeships (including School Based New Apprenticeships) please refer to your STA website, local Apprenticeship Centres and the Australian Apprenticeships Job Pathways website: www.najobpathways.com.au

Figure 1: Aviation Pathways Pilots

Figure 2: Aviation Pathways Flight Operations

Figure 3: Aviation Pathways Ground Operations

Figure 4: Aviation Pathways Air Traffic Control

Figure 5: Aviation Pathways Aviation Transport Protection

Figure 6: Aviation Pathways Remote Pilot

Figure 7: Aviation Pathways Aerodrome Operations

Figure 8: Aviation Skill Sets/Pathways Matrix

Skill Sets	Ground Operations	Flight Operations	Pilot Pathway	Air Traffic Control
Aviation Operator Skill Set
Manual Handle Freight/Baggage in Aircraft Cargo Hold Confined Spaces Skill Set
Airborne Rappelling Skill Set
Airborne Recovery Skill Set
Handle Dangerous Goods/Hazardous Substances Skill Set
Use and Maintain Minor Mechanical Equipment Skill Set
Aerodrome Works Safety Officer working with a Method of Works Plan (MOWP) Skill Set
Aerodrome Works Safety Officer working on Time Limited Works Skill Set
Aerodrome Reporting Officer Skill Set
Notice to Airmen Skill Set
Remotely Piloted Aircraft (RPA) Observer Skill Set
Maintain Security Awareness and Vigilance in the Aviation Workplace Skill Set
Simulator Operator Skill Set
Simulator Trainer Skill Set
Simulator Operator/Trainer Skill Set
Airborne Rappelling Supervisor Skill Set
Helicopter Wireman Skill Set
Aviation Supervisory Cabin Crew Skill Set
Night Aided Vision Aviation Operations Skill Set
Aircraft Underwater Escape Skill Set
Emergency Breathing System Skill Set
Aerobatic Pilot Skill Set
Formation Pilot Skill Set
Night Visual Flight Rules (NVFR) Pilot Skill Set
Marine Transfer Pilot Skill Set
External Load Pilot Skill Set
Rappelling and Winching Pilot Skill Set

Skill Sets

Definition

Skill Sets are defined as single units of competency, or combinations of units of competency from an endorsed Training Package, which link to a licence or regulatory requirement, or defined industry need.

Wording on Statements of Attainment

Skill Sets are a way of publicly identifying logical groupings of units of competency which meet an identified need or industry outcome. Skill Sets are not qualifications.

Where Skill Sets are identified in a Training Package, the Statement of Attainment can set out the competencies a person has achieved in a way that is consistent and clear for employers and others. This is done by including the wording ‘these competencies meet [insert Skill Set title or identified industry area] need’ on the Statement of Attainment. This wording applies only to Skill Sets that are formally identified as such in the endorsed Training Package. See the 2013 edition of the AQF Implementation Handbook for advice on wording on Statements of Attainment.

Skill Sets in this Training Package

This section provides information on Skill Sets within this Training Package, with the following important disclaimer: Readers should ensure that they have also read the part of the Training Package that outlines licensing and regulatory requirements.

The Skill Sets within this Training Package are as follows:

Aviation Operator Skill Set

Manual Handle Freight/Baggage in Aircraft Cargo Hold Confined Spaces Skill Set

Airborne Rappelling Skill Set

Airborne Recovery Skill Set

Simulator Operator Skill Set

Simulator Trainer Skill Set

Simulator Operator/Trainer Skill Set

Airborne Rappelling Supervisor Skill Set

Helicopter Wireman Skill Set

Aviation Supervisory Cabin Crew Skill Set

Night Aided Vision Aviation Operations Skill Set

Aircraft Underwater Escape Skill Set

Emergency Breathing System Skill Set

Aerobatic Pilot Skill Set

Formation Pilot Skill Set

Night Visual Flight Rules (NVFR) Pilot Skill Set

Marine Transfer Pilot Skill Set

External Load Pilot Skill Set

Rappelling and Winching Pilot Skill Set

Handle Dangerous Goods/Hazardous Substances Skill Set

Use and Maintain Minor Mechanical Equipment Skill Set

Aerodrome Reporting Officer Skill Set

Aerodrome Works Safety Officer working with a Method of Works Plan (MOWP) Skill Set

Aerodrome Works Safety Officer working on Time Limited Works Skill Set

Notice to Airmen Skill Set.

Maintain security awareness and vigilance in the aviation workplace Skill Set

Remotely Piloted Aircraft (RPA) Observer Skill Set

Glossary

The following is an explanation of aviation-specific terms, acronyms and phonetic alphabet referred to in the AVI08 Aviation Training Package.

These definitions are advisory only. The definitions should also be confirmed against the definitions provided in the relevant Manuals of Standards issued by the Civil Aviation Safety Authority (CASA) as part of Civil Aviation Safety Regulations (CASRs). Compliance with relevant regulations, checks and actions in approved checklists, placards, Flight Manual/Pilot Operating Handbooks, or Operations Manuals have precedence and must be maintained.

It should also be noted that the glossary does not include the various terms used in aviation weather forecasts and related products. Training Package users should refer to the relevant publications issued by the Australian Bureau of Meteorology and CASA for definitions of terms used in aviation weather products.

Glossary of terms

Accident	An unplanned, unmeasured event or outcome which may or may not result in injury or property damage.
Aiming point	The ‘aiming point’ related to a visual approach and landing of a helicopter is that point at which a pilot looks to achieve a predetermined touchdown, hover or termination point.
Air Traffic Services (ATS)	A generic term, meaning, variously, flight information service, alerting service, air traffic advisory service, air traffic control service (area control service, approach control service or aerodrome control service) and any other service which CASA designates to be an air traffic service.
Air Waybill	The document entitled, ‘Air Waybill/Air Consignment Note’ made out by or on behalf of the shipper which evidences the contract between the shipper and carrier(s) for carriage of goods over routes of the carrier(s).
Aircraft – narrow-body	Any type of passenger aircraft with six seats abreast or less and a single aisle in the passenger cabin, for example, 737.
Aircraft – wide-body	Designates aircraft types with two aisles in the passenger cabin, for example, 747 ,767 and A380.
Aircraft configuration	Planned utilisation layout of aircraft interior space.
Airport – destination	Ultimate intended terminating airport of a flight.
Airport – origin	The place from where the flight commences.
Airspace cleared	Collision avoidance must always be practised and a procedure followed to ensure a collision does not occur. This procedure is performed before all turns and manoeuvres. The procedure is: when turning left, 'Clear right, clear ahead, clear left-turning left' or when turning right, 'Clear left, clear ahead, clear right-turning right'. If an object is closing and remains on a line of constant bearing (stays at the same point on the windscreen), a collision will occur if avoiding action is not taken.
Approach to hover	The process of maintaining a specified track and glide slope at reducing ground speed to a nominated termination point at the hover.
Approved checklist	A checklist derived from information set out in the Flight Manual/POH, placards or other approved documents provided with the aircraft, necessary to ensure the safe operation of the aircraft.
ATC Licence	A licence issued as an authority to act in a licensed air traffic control function and issued in accordance with ICAO Annex 1.
ATS Certificate	A certificate authorising an entity to provide air traffic services.
ATS Certificate Holder	An entity authorised under Part 172 of the Civil Aviation Safety Regulations to provide air traffic services at the location and in the airspace specified by the Airspace Authority.
ATS Licence	Either an Air Traffic Controller Licence or a Flight Service Licence issued as an authority to act in a licensed ATS function.
Avoid area	The area delineated on the height-velocity envelope chart in a helicopter's Flight Manual which shows the parameters within which operations should be avoided.
Baggage – cabin	Baggage of which the passenger retains custody (also as 'Hand' and/or 'Unchecked').
Baggage – checked	Equivalent to 'Registered Luggage' means baggage of which the carrier takes sole custody and for which carrier has issued a baggage check.
Baggage – crew	Baggage which is the property of operating crew and which is separately identified.
Baggage – transfer	Baggage arriving at a point on one flight and continuing its journey there from on another flight within a defined time limit.
Boarding	Equivalent to term, 'Embarkation' means passengers entering an aircraft.
Bulkhead – stressed	A bulkhead which in combination with the aircraft structure has been designated to restrain load.
Cargo	Any goods carried on an aircraft which are covered by an air waybill.
Carriers	The air carrier issuing the ticket (or air waybill) and 311 air carriers that carry or undertake to carry the passenger and/or his baggage for the cargo thereunder or to perform any other services related to such air carriage.
Closure rate	The apparent speed at which a helicopter moves towards a specified point or object.
Compartment	A space designated within a hold.
Competency	The defined knowledge and/or skill including the minimum performance standard in that knowledge and/or skill area required of the relevant air services licence holder. Note: an individual is either competent or not yet competent.
Consignment	Equivalent to the term 'Shipment'. One or more pieces of goods accepted by the carrier from one shipper at one time and at one address, receipted for in one lot and moving on one air waybill to one consignee at one destination address.
Controlled corrective action	Smooth, timely and coordinated use of controls made to achieve specified performance.
Controlled rate of descent on landing	'Controlled rate of descent' associated with a landing means that the touchdown is without harshness and the successful outcome of the landing is not in doubt.
Crew Resource Management (CRM)	The application of human factors knowledge within the working environment. This includes the special case of flight crew and cabin crew, their interactions with each other, with other groups, and with the technology of the system. It is an active process to identify threats to safety, communicate them to the Pilot in Command (PIC), and to carry out a plan to avoid or mitigate their potential consequences. CRM is the utilisation of all available human, informational, and equipment resources toward the goal of safe and efficient operations (e.g. flight, maintenance, air traffic control). CRM deals directly with the avoidance of human errors and the management and mitigation of the consequences of those errors that do occur.
Currency	Satisfactory completion of relevant written examinations and performance assessment within the time frame specified.
Dangerous goods	Articles or substances which are capable of posing a significant risk to health, safety or property when transported by air and which are classified as such in the IATA Dangerous Goods Regulations.
Disciplined behaviour	The implementation of successful strategies to manage all personality traits and mental and physical limitations that, if ignored, could compromise safety.
Effect of turbulence	The effect of turbulence must be considered when measuring standards of flying competency. Assessors must evaluate each situation and then apply considered judgement to compensate for variations to the published standards.
Endorsement	An authorisation associated with a rating, and forming part thereof, which defines the location and discrete function at and/or for which a specified service may be performed by its holder.
Engine ingestion	Due to the suction power of the jet engine intake, foreign objects and nearby people can be sucked into the engine.
Equipment operators licence	Issued by the relevant airport authority.
Errors	Deviation from intentions.
Flight number	The alpha-numerical designator of a flight, prefixed by a two-letter or three-character designator.
Foreign object damage (FOD)	Engine damage resulting from foreign matter being ingested by the engine either on the ground or in the air.
FS Licence	A licence issued as authority to act in a licensed flight service function.
Functional Group	A group of one or more sectors and/or work stations that provide an array of air traffic services identified by the ATS provider as requiring a common core of knowledge and skills.
Hazard	Any situation, condition or circumstance capable of causing injury or damage.
Helicopter	A heavier-than-air aircraft supported by the reaction of the air on one or more normally power-driven rotors on substantially vertical axes.
Helicopter is balanced	The skid ball in the balance indicator is less than a quarter of the ball diameter from the centre in forward flight.
Hold	A space confined by calling, floor, walls, and bulkhead, used for carrying load.
Hover helicopter	To maintain the helicopter over the hover point at nominated height and heading.
Hover point	That point on the surface of the earth over which a nominated part of the helicopter is maintained.
Human Factors	A developing and dynamic multi-disciplinary activity that aims to optimise the relationship between people and their activities by the systematic application of human sciences, integrated within the framework of systems engineering. Human Factors involves the study of the human's capabilities, limitations, and behaviours and the integration of that knowledge into the design of systems to enhance the safety, performance and the general well being of the operators of the systems.
Igloo - non-structural	A bottomless rigid shell made of fibreglass, metal or other suitable material. Its shape conforms to the contours of cargo aircraft envelopes. It covers the maximum usable area of an aircraft pallet to which it is secured during flight. This shell used in combination with an aircraft pallet and net assembly is known as a non-structural igloo.
In ground effect (IGE)	Hovering the helicopter less than 2/3 rotor diameter above a surface that restricts the induced flow.
Incident	An occurrence with the potential to cause ground damage or personal injury.
Interline	Transfer from one carrier to another.
Jet blast	The exhaust from a jet engine. This blast can create winds of up to 160 kph and high temperatures - stay clear.
Joining	Boarding or loading at a transit station.
Leadership	The ability to manage actions to induce other people to use their skills and knowledge to pursue a defined objective.
Lift off	The process of lifting the helicopter vertically from the surface to a stabilised hover.
Light on the skids or wheels	That with collective pitch (power) applied, and the helicopter still in contact with the ground, any application of cyclic pitch or anti torque pedal will produce a discernible movement by the helicopter.
Like type endorsement	An endorsement defined by the ATS provider which has attributes and requirements sufficiently similar to other within the functional group to be suited to generic recency requirements of familiarisation, training and assessment.
Line up checks	These checks are performed before take-off when lined up in the runway or take-off direction. The checks should include: compass checked and aligned with take-off direction engine instruments indicate engine within operating limits.
Load control	A function to ensure the optimum utilisation of the aircraft capacity and distribution of load as dictated by safety and operational requirements.
Loading instruction	Instructions given by Load Control to the person responsible for the aircraft loading.
Mail – diplomatic	Governments' property carried under special agreements.
Manual of Standards	The CASA manual which prescribes operational and technical standards pertaining to the licensing, and training for licensing, of specified aviation personnel including flight crew, air traffic service personnel, and so on.
Minimum power speed	The speed at which level flight can be maintained with minimum power required.
Movement	The arrival or departure of an aircraft.
Nets	A network of webbing affixed to an aircraft within its holds or to aircraft ULD for the purpose of restraining a load within the hold or in the ULD.
Pallet – aircraft	A platform with a flat under surface to standard aircraft requirements on which goods are assembled and secured by nets, straps, igloos, and so on, and subsequently locked into the aircraft to achieve rapid loading/unloading on compatible aircraft conveying and restraint systems. As such, it becomes a component of the aircraft loading and restraint system.
Pedal/spot turn	Turning a hovering helicopter about a vertical axis which passes through a nominated part (normally the mast) of the aircraft.
Pre-manoeuvre checks	These checks are completed before performing manoeuvres that involve rapid changes of altitude, attitude or heading. The mnemonic 'HASELL' may be used as a reminder for this check: H Height is sufficient to safely complete all manoeuvres A Airframe configuration is appropriate for manoeuvres S Security of harnesses and loose objects is ensured E Engine instruments are checked, RPM, mixture, boost pumps and carburettor heat are set as required. Fuel remaining is adequate L Location is correct, clear of built up areas, controlled airspace and restricted areas L Lookout is maintained before and during manoeuvres
Pre-descent or navigation turning point checks	These checks are completed before descending for approach and landing or operations at low level. The mnemonic 'CLEAR' may be used as a reminder for this check: C Compasses are synchronised and checked L Log position and ETA to next reporting point E Engine instruments and fuel are checked A Altimeter sub scale is set and new altitude is confirmed R Radio is tuned to operating frequency and intentions broadcast
Proficiency	The assessed level of ability to carry out the functions of an Endorsement as measured against the minimum prescribed standard in a formal performance assessment. Note: individuals are variously proficient.
Protective equipment	Equipment when worn minimises the risk of injury or disease, for example, ear muffs, gloves, shoes, sunglasses (if applicable), and so on.
Pushback	Push aircraft clear of aerobridge or bay for departure.
Qualification – education	The formal certification issued by a RTO under the Australian Qualifications Framework that a person has achieved all the requirements for a qualification as specified in a national Training Package endorsed by the National Skills Standards Council (NSSC) (in this case the Aviation Industry Training Package).
Qualification – regulatory	An authorisation associated with a licence issued by CASA, and forming part thereof, which defines a specified ancillary activity for which the holder is authorised.
Ramp	The area of an airport intended for accommodation of aircraft for loading, unloading, fuelling, parking and maintenance. Also known as the apron or tarmac.
Rating	An authorisation entered on or associated with a licence and forming part thereof, stating special conditions, privileges or limitations pertaining to such a licence.
Recency	The on-going practical application of a function for a required minimum period within the time frame specified.
Recommended Practice	Any specification of uniform application recognised as desirable for the safety of air navigation, and including any means proposed by a regulator to put that specification into effect.
Registration – aircraft	A unique alphanumeric designation for an aircraft. SECTOR Equivalent to 'Leg' means the space between two consecutive scheduled stops on any given flight.
Rule	A direction prescribed by a service provider to satisfy maintenance of and compliance with a standard.
Safe(ly)	That a manoeuvre or flight is completed without injury to persons, damage to aircraft or breach of aviation safety regulations, while meeting the requirements of the Australian National Competency Standards for Private and Commercial Helicopter Pilots.
Safest outcome	That the manoeuvre or flight is completed with minimum damage or injury under the prevailing circumstances.
Sector	A volume of airspace defined for the purpose of providing an air traffic service.
Shut down checks	These checks are completed when committed to a forced landing after an engine failure. The purpose is to isolate fuel and electrical source that could lead to a fire. These checks may include: throttle closed boost pumps 'off' mixture 'idle cut off' fuel 'off' magnetos off' generator(s)/alternator(s) 'off' safety harness 'secure' any other checks detailed in Flight Manual/POH master switch 'off' when electrical services no longer required.
Situation awareness	An appreciation of all factors relevant to the safe progress of a flight.
Slip port	Any port which may be visited other than the home port of the worker.
Special load	A load which, owing to its nature or value, requires special attention and treatment during the process of acceptance, storage, transportation, loading and unloading.
Stakeholder	Any person involved with, or affected by the flying operation to be performed.
Standard	Any specification of uniform application recognised as necessary for the safety of air navigation, and including any direction prescribed by a regulator to ensure conformity with that specification.
Standard operating procedures	Any procedure included in documents and publications authorised by the CASA.
Stress(ors)	A disturbing physiological or psychological influence on human performance which may impact adversely on the safe conduct of a flight or situation.
Take off	The process of accelerating the helicopter through translational lift with the intent of departing.
Tare weight	The weight of an empty unit load device. It includes all liners and/or fittings, and so on. when these are required by the specification or as registered with IATA.
Terminate with power (and recover to the hover)	When associated with autorotative flight this term means that the application of collective pitch with engine and rotor RPM coordinated (needles joined) brings the helicopter to a stabilised hover (auto to powered flight).
Termination point	The 'termination point' associated with a landing, is the point at which the helicopter terminates the approach to the hover.
Tie-down	Equivalent to 'Restrain/Secure/Lash' means the term used to describe the securing of the bulkload or part thereof to fixed restraint points within an aircraft or in a ULD, to conform to restraint and safety requirements.
Tie-down – equipment	May comprise any or all of the following items which have, been authorised for use: tie-downflashing rings, straps, webbing, nets, ropes, cable and chains.
Tie-down – points	Attachment points for the tie-dawn equipment to secure load on aircraft and/or ULDs.
Touchdown point	The 'touchdown point ' associated with a landing, is the point at which the helicopter landing gear first contacts the runway or landing area.
Transfer	Traffic which arrives on a flight and continues on another flight of the same airline or another airline within a defined time limit.
Tranship	A direct aircraft to aircraft transfer of ULD and/or its load.
Transit	Traffic which arrives on a flight and continues on the same flight.
Transit flight or through flight	A flight transiting one or more airports en route.
Transit station/airport	A scheduled en route stopping place on a flight.
Transit time	The time an aircraft remains in transit.
Trouble checks	Trouble checks are performed to determine the cause(s) of an engine failure and to prepare the engine for a restart. Trouble checks may include: carburettor heat set as required fuel selected to a tank containing fuel mixture set to optimum fuel boost pumps selected in accordance with Flight Manual/POH throttle set magnetos on.
Ullage	The space in a tank not occupied by its contents. Used as a measure of storage space still available
Unit load device (ULD)	A unit in which deadload (i.e. baggage) is bulk loaded. The unit is then loaded into the aircraft.
Unserviceable	No longer able to be used, for example, because of wear, damage, and so on.
Violations	Intentional deviations from known rules or standards.
Visual cues	Visual cues associated with hovering, means any visual features or references that are used to determine the position or movement of a helicopter relative to the hover point.
Visual references	'Visual references' associated with hovering means the features within the visual range of the pilot that are used as visual cues to maintain the helicopter over a hover point.

Acronyms

AC	Advisory Circular
ACMA	Australian Communications and Media Authority
AD	Airworthiness Directive
ADF	Automatic Direction Finder
ADF	Automatic Direction Finder
AGL	Above Ground Level
AIP	Aeronautical Information Publication
AME	Aircraft Maintenance Engineer
AOC	Air Operators Certificate
ARCOP	Aircraft Radiotelephone Operator Certificate of Proficiency
ARN	Aviation Reference Number
ASA	Air Services Australia
ASIC	Aviation Security Identity Card
ATC	Air Traffic Control
ATIS	Automatic Terminal Information Service
ATO	Approved Testing Officer
ATPL	Airline Transport Pilot’s Licence
ATS	Air Traffic Services
ATSB	Australian Transport Safety Bureau
AV	Air Vehicle
AVFAX	Meteorological and NOTAM Facsimile Service
AVID	Aviation Identification
BAK	Basic Aeronautical Knowledge
BASI	Bureau of Safety Investigation
BVLOS	Beyond Visual Line of Sight
CAAP	Civil Aviation Advisory Publication
CAO	Civil Aviation Orders
CAR	Civil Aviation Regulations
CASA	Civil Aviation Safety Authority
CASR	Civil Aviation Safety Regulations
CFI	Chief Flying Instructor
CIR	Command Instrument Rating
CPL	Commercial Pilot Licence
CRM	Crew Resource Management
CTA	Control Area
CTAS	Common Traffic Advisory Frequency
CTR	Control Zone
DAME	Designated Aviation Medical Examiner
DAMP	Drug & Alcohol Management Program
DECTALK	Automated Meteorological Telephone Briefing
DG	Dangerous Goods
DME	Distance Measuring Equipment
DR	Deduced/dead Reckoning
EASA	European Aviation Safety Agency
EP	Emergency Procedure
ERS(A)	En Route Supplement (Australia)
ETA	Estimated Time of Arrival
ETD	Estimated Time of Departure
ETM	Error and Threat Management
FCL	Flight Crew Licensing
FIR	Flight Instructor Rating
FOD	Foreign Object Damage
FROL	Flight Radio Operators Licence
FT	Feet
GAAP	General Aviation Aerodrome Procedures
GELP	General English Language Proficiency
GPS	Global Positioning System
HF	High Frequency
HLS	Helicopter Landing Site
IAS	Indicated Air Speed
IFR	Instrument Flight Rules
IMC	Instrument Meteorological Conditions
KTS	Knots
MAP	Manifold Air Pressure
MBZ	Mandatory Broadcast Zone
MPP	Most Probable Position
NAIPS	National Aeronautical Information Processing System
NCN	Non Compliance Notice
NDB	Non Directional Beacon
NOTAM	Notice to Airmen
NVG	Night Vision Goggles
OC	Operators Certificate
OM	Operations Manual
POH	Pilot Operating Handbook
PPL	Private Pilot Licence
QNH	Altimeter subscale setting to obtain elevation or altitude
RPA	Remote Pilot Aircraft
RPAS	Remote Pilot Aircraft Systems
RPM	Revolutions Per Minute
R/T	Radiotelephone
SARTIME	Time Search Action
SIF	Selective Identification Feature
SPL	Student Pilot Licence
SSR	Secondary Surveillance Radar
STD	Standard
TAS	True Air Speed
TEM	Threat and Error Management
TEMPO	Temporary changes to prevailing weather conditions for periods not exceeding 60 minutes
UAS	Unmanned Aerial Systems
UAV	Unmanned Aerial Vehicle
VHF	Very High Frequency
VFR	Visual Flight Rules
VLOS	Visual Line of Sight
VMC	Visual Meteorological Conditions
VOR	VHF Omni-directional Radio Range
XPDR	Transponder

Phonetic Alphabet

A – Alpha	J – Juliet	S – Sierra
B – Bravo	K – Kilo	T – Tango
C – Charlie	L – Lima	U – Uniform
D – Delta	M – Mike	V – Victor
E – Echo	N – November	W – Whiskey
F – Foxtrot	O – Oscar	X – X-ray
G – Golf	P – Papa	Y – Yankee
H – Hotel	Q – Quebec	Z – Zulu
I – India	R – Romeo

AVI10108 Certificate I in Aviation (Foundation Skills)

Modification History

Not applicable.

Description

Rationale:

A general qualification for the Aviation Industry. Successful completion will require competency in units that relate to work defined as aligned at AQF Level 1. Qualifications should be structured to align with licensing and regulatory requirements applicable to the occupation concerned.

Breadth, depth and complexity of knowledge and skills would prepare a person to perform a defined range of activities, most of which may be routine and predictable.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

Employability Skills Summary for

AVI10108	Certificate I in Aviation (Foundation Skills)

The following table contains a summary of the employability skills as identified by the Aviation Industry for this qualification. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that may vary depending on packaging options.

Employability Skill	Industry/enterprise requirements for this qualification include:
Communication	Use communication systems and procedures used in basic aviation operations Read and interpret relevant regulations, instructions, signs and labels applicable to aviation operations Speak clearly and directly on matters related to aviation operations Write basic documents as part of duties, including completion of relevant forms and incident and accident reports Recognise and interpret non-verbal signs, signals and behaviour Use relevant communication equipment.
Teamwork	Assist in the resolution of any interpersonal conflicts that may arise during aviation operations Avoid and prevent the harassment of others in the workplace Collaborate with others in the course of aviation operations Work with persons of different ages, gender, race, religion, political persuasion, etc.
Problem solving	Identify and solve or report problems arising in the course of aviation operations Monitor and anticipate problems that may occur in the course of aviation operations including hazards and risks and take appropriate action to report or resolve the problems within limits of responsibility Recognise hazards and risks in a range of aviation situations and take appropriate precautions Use mathematics to solve problems such as various basic calculations related to aviation operations.
Initiative and enterprise	Modify activities dependent on differing situations and contingencies that may arise during aviation operations Take appropriate initiatives in a range of operational situations such as those above Respond appropriately to any changes in equipment, standard operating procedures and the working environment.
Planning and organising	Follow and apply operational and emergency plans, systems and procedures Check own compliance with aviation and safety regulations and codes of practice Implement the workplace security and safety management systems Check own operational performance Collect and interpret basic information needed in the course of aviation operations Organise and plan own work activities Manage time and priorities in the course of aviation operations and other aviation activities
Self management	Interpret and apply regulations and instructions Establish and follow own work plans and schedules Check own work performance.
Learning	Adapt own competence in response to any changes in aviation operations Update own knowledge and skills required for aviation activities.
Technology	Drive vehicle and use related equipment and tools required during aviation operations Follow and apply operational and servicing instructions for equipment used during aviation operations Follow and apply OH&S procedures when using aviation equipment and facilities.

Packaging Rules

Requirements for completion of the qualification:

A successful assessment outcome for a total of 7 units comprising:

at least 5 and up to 7 units from Certificate I units listed below

where less than seven units are selected from the list below, the remaining units should be drawn from a relevant Certificate I qualification from any currently endorsed national Training Package or Accredited Course.

Field	Unit
A	Handling Cargo/Stock	TLIA107C	Secure cargo
B	Equipment Checking and Maintenance	PRMCL04B	Maintain a carpeted floor
PRMCL17B	Clean a wet area
PRMCL37A	Clean external surfaces
PRMCL38A	Clean a food handling area
TLIB2407B	Clean transportation units and facilities for passenger use
TLIB2807B	Maintain and use hand tools
C	Driving Vehicle	TLIC107C	Drive vehicle
D	Load Handling	TLID107C	Shift materials safely using manual handling methods
TLID207C	Shift a load using manually-operated equipment
E	Communication and Calculations	TLIE307C	Participate in basic workplace communication
TLIE507C	Carry out basic workplace calculations

F	Safety Management	TLIF107C	Follow occupational health and safety procedures
TLIF207C	Conduct housing keeping activities
TLIF907C	Conduct cleaning operations in enclosed spaces
G	Teamwork	TLIG107C	Work effectively with others
I	Customer Service	TLII207D	Apply customer service skills
L	Resource Management	TLIL107C	Complete workplace orientation/induction procedures
O	Security	TLIO207D	Follow security procedures
Z	Situation Awareness	AVIZ1005B	Maintain basic situation awareness in the aviation workplace

The selected units when packaged together must provide a coherent qualification aligned at Certificate I level inclusive of the competencies necessary to fulfil occupational and regulatory requirements within the aviation industry.

AVI20208 Certificate II in Aviation (Flight Operations)

Modification History

Not applicable.

Description

Rationale:

A general qualification for the Aviation Industry. Successful completion will require competency in 14 units that relate to work defined as Aviation (Flight Operations).

Performance of a prescribed range of functions involving known routines and procedures and some accountability for the quality of outcomes.

Occupations may include:

Cabin crew

Cargo services operator.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

Employability Skills Summary for

AVI20208	Certificate II in Aviation (Flight Operations)

The following table contains a summary of the employability skills as identified by the Aviation Industry for this qualification. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that may vary depending on packaging options.

Employability Skill	Industry/enterprise requirements for this qualification include:
Communication	Implement and monitor communication systems and procedures required for aviation flight operations Read and interpret relevant regulations, instructions, signs and labels applicable to aviation flight operations Speak clearly and directly on matters related to aviation flight operations Listen to and interpret verbal information related to aviation flight operations Write documents as part of duties, including completion of relevant forms and reports Negotiate issues with others in the course of aviation flight operations Recognise and interpret non-verbal signs, signals and behaviour Use relevant communication equipment.
Teamwork	Collaborate with others in the course of aviation flight operations Provide situational leadership as appropriate in the aviation flight workplace Motivate others in the workplace Assist others in the workplace to achieve and maintain competence Assist in the resolution of any interpersonal conflicts that may arise during aviation flight operations Avoid and prevent the harassment of others in the workplace Work with persons of different ages, gender, race, religion, political persuasion, etc.
Problem solving	Identify and solve or report problems arising in the course of aviation flight operations Monitor and anticipate problems that may occur in the course of aviation flight operations including hazards and risks and take appropriate action to report or resolve the problems within limits of responsibility Identify and control hazards and risks in a range of aviation flight situations and take appropriate precautions Use mathematics to solve various calculations related to aviation flight operations.
Initiative and enterprise	Modify activities dependent on differing aviation flight situations and contingencies Take appropriate initiatives in a range of operational situations such as those above Respond appropriately to any changes in equipment, standard operating procedures and the working environment.
Planning and organising	Follow and apply operational and emergency plans, systems and procedures Monitor systems and procedures for compliance with regulations and codes of practice Implement the workplace security and safety management systems Monitor and evaluate operational performance and compliance Collect and interpret information needed in the course of aviation flight operations Organise and plan own work activities Manage time and priorities in the course of aviation flight operations.
Self management	Interpret and apply regulations and instructions Establish and follow own work plans and schedules Evaluate own work performance.
Learning	Contribute to learning and assessment activities in the workplace Assist others to adapt to any changes in workplace systems, equipment, procedures and the workplace operating environment Assist in the instruction, coaching or mentoring of others in the workplace Contribute to the assessment of the competence of others in the workplace Adapt own competence in response to any changes in aviation flight operations Update own knowledge and skills required for aviation flight activities.
Technology	Use equipment and materials required during aviation flight operations Follow and apply operational and servicing instructions for equipment used during aviation flight operations Follow and apply OH&S procedures when using aviation flight equipment and facilities.

Packaging Rules

Requirements for completion of the qualification:

A successful assessment outcome for a total 14 units, comprising:

at least 5 and up to 7 units from Certificate I in Aviation

where less than seven units are selected, the remaining units should be drawn from a Certificate I qualification from any currently endorsed national Training Package or Accredited Course.

plus

at least 5 and up to 7 units from Certificate II units listed below.

where less than seven units are selected from the list below, the remaining units should be drawn from a relevant Certificate II qualification from any currently endorsed national Training Package or Accredited Course.

Field	Unit
A	Handling/Cargo/Stock	TLIA1307C	Receive goods
TLIA1407C	Use product knowledge to complete work operations
TLIA2007C	Replenish stock
TLIA2207C	Participate in stocktakes
B	Equipment Checking and Maintenance	TLIB107C	Check and assess operational capabilities of equipment
TLIB2907B	Use and maintain minor mechanical equipment
D	Load Handling	AVID2006A	Load and secure aviation freight and baggage
TLID307D	Handle dangerous goods/hazardous substances
TLID1607C	Load and unload explosives and dangerous goods
E	Communication and Calculations	TLIE707B	Use communication systems
TLIE807C	Process workplace documentation
F	Safety Management	AVIF2010B	Implement regulations and policies during aircraft safety and service operations
AVIF2014A	Undertake aircraft underwater escape and survival
TLIF1007C	Apply fatigue management strategies
TLIF1207C	Apply safe procedures when handling/transporting dangerous goods or explosives
G	Teamwork	TLIG707B	Work in a socially diverse environment
I	Customer Service	AVII2001B	Provide customer service on an aircraft
AVII2003C	Carry out beverage service on an aircraft
AVII2004B	Provide advice on a cuisine on an aircraft
AVII2006B	Conduct in-flight retailing
AVII2008B	Provide assistance to transit and arriving passengers
AVII2009B	Serve wine to aircraft passengers
AVII2014B	Provide transport services to passengers with special needs
J	Quality	TLIJ107C	Apply quality procedures
K	Technology	TLIK107C	Use infotechnology devices and computer applications in the workplace
L	Resource Management	TLIL807C	Complete routine administrative tasks
O	Security	TLIO1307C	Administer the security of assets and facilities
P	Administrative and Finance	TLIQ107D	Conduct financial transactions
TLIQ1207B	Sell products and services
U	Environment	TLIU707B	Care for the environment
W	Equipment and Systems Operations	AVIW2029A	Operate aircraft refuelling nozzle
AVIW2030A	Be airborne extracted by suspended rope
AVIW2031A	Be airborne extracted using suspended extraction equipment
AVIW2032A	Fast rope from a helicopter
AVIW2033A	Rappel from a helicopter

AVI20408 Certificate II in Aviation (Ground Operations and Service)

Modification History

Not applicable.

Description

Rationale:

A general qualification for the Aviation Industry. Successful completion will require competency in units that relate to work defined as aligned at AQF Level 2. Qualifications should be structured to align with licensing and regulatory requirements applicable to the occupation concerned.

Performance of a prescribed range of functions involving known routines and procedures and some accountability for the quality of outcomes.

Occupations may include:

Check in and customer service

Baggage handling.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

Employability Skills Summary for

AVI20408	Certificate II in Aviation (Ground Operations and Service)

The following table contains a summary of the employability skills as identified by the Aviation Industry for this qualification. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that may vary depending on packaging options.

Employability Skill	Industry/enterprise requirements for this qualification include:
Communication	Use communication systems and procedures required for aviation ground operations Read and interpret relevant regulations, instructions, signs and labels applicable to aviation ground operations Speak clearly and directly on matters related to aviation ground operations Write documents as part of duties, including completion of relevant forms and incident reports Negotiate complex issues with others in the course of aviation ground operations Recognise and interpret non-verbal signs, signals and behaviour Use relevant communication equipment.
Teamwork	Collaborate with others in the course of aviation ground operations Contribute to the resolution of any interpersonal conflicts that may arise during aviation ground operations Assist other team members to achieve and maintain competence where applicable Avoid and prevent the harassment of others in the workplace Work with persons of different ages, gender, race, religion, political persuasion, etc.
Problem solving	Identify and solve or report problems arising in the course of aviation ground operations Monitor and anticipate problems that may occur in the course of aviation ground operations including hazards and risks and take appropriate action to report or resolve the problems within limits of responsibility Manage hazards and risks in a range of aviation ground situations and take appropriate precautions Use mathematics to solve problems such as various calculations involved in aviation ground operations.
Initiative and enterprise	Modify activities dependent on differing situations and contingencies that may arise during aviation ground operations Take appropriate initiatives in a range of diverse operational situations such as those above Respond appropriately to any changes in equipment, standard operating procedures and the working environment.
Planning and organising	Follow and apply operational and emergency plans, systems and procedures Check own compliance with regulations and codes of practice Implement the workplace security and safety management systems Check own operational performance Collect and interpret information needed in the course of aviation ground operations Organise and plan own work activities Manage time and priorities in the course of aviation ground operations.
Self management	Interpret and apply regulations, standard operating procedures and instructions Establish and follow own work plans and schedules Monitor and evaluate own work performance.
Learning	Adapt own competence in response to any changes in aviation ground operations Assist others in the workplace to develop their competence Update own knowledge and skills required for aviation ground activities.
Technology	Use the equipment and materials required during aviation ground operations Follow and apply operational and servicing instructions for equipment used during aviation ground operations Follow and apply OH&S procedures when using aviation ground equipment and facilities.

Packaging Rules

Requirements for completion of the qualification:

A successful assessment outcome for a total 14 units, comprising:

at least 5 and up to 7 units from Certificate I in Aviation

where less than seven units are selected, the remaining units should be drawn from a Certificate I qualification from any currently endorsed national Training Package or Accredited Course..

plus

at least 5 and up to 7 units from Certificate II units listed below.

where less than seven units are selected from the list below, the remaining units should be drawn from a relevant Certificate II qualification from any currently endorsed national Training Package or Accredited Course.

Field	Unit
A	Handling Cargo/Stock	TLIA907D	Complete and check import/export documentation
TLIA307C	Receive goods
TLIA407C	Use product knowledge to complete operations
TLIA2007C	Replenish stock
TLIA2207C	Participate in stocktakes
B	Equipment Checking and Maintenance	TLIB107C	Check and assess operational capabilities of equipment
TLIB307C	Carry out vehicle servicing and maintenance
TLIB407C	Carry out vehicle inspection
TLIB707C	Carry out maintenance of trailers
TLIB807C	Carry out inspection of trailers
TLIB2907B	Use and maintain minor mechanical equipment
TLIB7307B	Clean road tankers
C	Driving Vehicle	AVIC2001A	Drive on the airside
TLIC307C	Drive medium rigid vehicle
D	Load Handling	AVID2001B	Accept dangerous goods for air transport
AVID2003B	Prepare freight for flight
AVID2004B	Conduct aviation freight weighing operations
AVID2005B	Accept freight for air transport
AVID2006A	Load and secure aviation freight and baggage
AVID2007A	Unload aviation freight and baggage
TLID307D	Handle dangerous goods/hazardous substances
TLID407D	Load and unload goods/cargo
TLID1007C	operate a forklift
TLID1307C	Move materials mechanically using automated equipment
TLID1607C	Load and unload explosives and dangerous goods
E	Communications and Calculations	TLIE107C	Present routine workplace information
TLIE707B	Use communication systems
TLIE807C	Process workplace documentation
F	Safety Management	AVIF2007B	Implement regulations and policies during check-in procedures
AVIF2012A	Monitor the transfer of hazardous materials
AVIF2019A	Work in aircraft confined spaces
HLTFA301B	Apply first aid
TLIF607C	Apply accident-emergency procedures
TLIF1007C	Apply fatigue management strategies
TLIF1207C	Apply safe procedures when handling/transporting dangerous goods or explosives
TLIF1807B	Operate first fighting equipment
G	Teamwork	TLIG707B	Work in a socially diverse environment
I	Customer Service	AVII2007B	Check in aircraft passengers
AVII2008B	Provide assistance to transit and arriving passengers
AVII2014B	Provide transport services to passengers with special needs
BSBCMM301A	Process customer complaints
J	Quality	AVIJ2001B	Contribute to the achievement of on-time performance standards
TLIJ107C	Apply quality procedures
K	Technology	TLIK107C	Use infotechnology devices and computer applications in the workplace
TLIK307C	Apply keyboard skills
TLIK707C	Perform electronic data interchange (EDI) to transmit shipping documentation
L	Resource Management	AVIL2001B	Manage a check-in queue
SITTTSL007A	Receive and process reservations
TLIL807C	Complete routine administrative tasks
TLIL3107B	Monitor and process attendance records
O	Security	AVIO2001A	Use firearms on an aerodrome to control wildlife hazards
TLIO1107C	Provide revenue protection measures
TLIO1307C	Administer the security of assets and facilities
P	Administration and Finance	TLIQ107D	Conduct financial transactions
TLIQ707C	Prepare and process financial documents
TLIQ1207B	Sell products and services
TLIT107C	Capture records into a records keeping system
TLIT407C	Maintain control of records
TLIT507C	Provide information from and about records
U	Environment	TLIU707B	Care for the environment
W	Equipment and Systems Operations	AVIW2002B	Operate an aerobridge
AVIW2008B	Conduct baggage handling operations
AVIW2010B	Operate baggage tug
AVIW2029A	Operate aircraft refuelling nozzle

AVI20613 Certificate II in Aviation Transport Protection (Passenger/Non-Passenger Screener)

Modification History

Release 1. This is the first release of this qualification in AVI08 Aviation Training Package Version 5.0.

Description

Rationale:

This qualification is designed for Aviation Transport Protection within the Aviation Industry. Successful achievement of the qualification will require competence in units of competency that relate to the job role requirements defined as aligned at AQF Level 2.

This qualification reflects the skills and knowledge required for a Passenger/Non-Passenger Screener in the Australian Aviation Industry.

Job role:

This qualification is aligned to the occupational role of:

Aviation Transport Protection Officer – Passenger/Non-Passenger Screener.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

There are no entry requirements for this qualification.

Employability Skills Summary

The following table contains a summary of the employability skills as identified by the Aviation Industry for this qualification. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that may vary depending on packaging options.

Employability Skill	Industry/enterprise requirements for this qualification include:
Communication	Use communication systems and procedures required for aviation transport protection operations Read and interpret relevant regulations, instructions, signs and labels applicable to aviation transport protection operations Speak clearly and directly on matters related to aviation transport protection operations Write documents as part of duties, including completion of relevant forms and incident reports Negotiate issues with others, where appropriate, in the course of aviation transport protection operations Recognise and interpret non-verbal signs, signals and behaviour Use relevant communication equipment.
Teamwork	Collaborate with others in the course of aviation transport protection operations Participate in to the resolution of any interpersonal conflicts that may arise during aviation transport protection operations Avoid and prevent the harassment of others in the workplace Work with persons of different ages, gender, race, religion, political persuasion
Problem solving	Identify and solve or report problems arising in the course of aviation transport protection operations Recognise problems that may occur in the course of aviation transport protection operations including hazards and risks and take appropriate action to report or resolve the problems within limits of responsibility Use mathematics to carry out calculations related to activities involved in aviation transport protection operations.
Initiative and enterprise	Modify activities dependent on differing situations and contingencies that may arise during aviation transport protection operations Take appropriate initiatives in a range of situations such as those above Respond appropriately to any changes in equipment, standard operating procedures and the working environment.
Planning and organising	Follow and apply operational and emergency plans, systems and procedures Comply with regulations and codes of practice Follow and apply workplace security and safety management systems Collect and interpret information needed in the course of aviation transport protection operations Organise and plan own work activities Manage time and priorities in the course of aviation transport protection operations.
Self management	Interpret and apply regulations, standard operating procedures and instructions Follow work plans and schedules Check own work performance.
Learning	Adapt own competence in response to any changes in aviation transport protection operations Assist others in the workplace to develop their competence where applicable Participate in updating own knowledge and skills required for aviation transport protection activities.
Technology	Use the equipment and materials required during aviation transport protection operations Follow and apply operational and servicing instructions for equipment used during aviation transport protection operations Follow and apply OH&S procedures when using aviation transport protection equipment and facilities.

Packaging Rules

Requirements for achievement of the qualification:

A successful assessment outcome for a total of 13 units of competency comprising:

7 core units listed below

plus

1 unit from elective Group A listed below

plus

5 general elective units, which may be taken from the general elective units listed below, or may include up to 3 units that may be drawn (with appropriate contextualisation) from a qualification at the same level or a higher level in this Training Package or any other endorsed Training Package or accredited course, provided that the units contribute to the vocational outcome of the qualification.

Where imported units are selected, care must be taken to ensure that all pre-requisite units specified are complied with.

Core units:

Field	Unit
E	Communication and Calculation	CPPSEC2001A	Communicate effectively in the security industry
G	Teamwork	AVIG2002B	Work effectively in the aviation industry
AVIG2003A	Work in a socially diverse environment
I	Customer Service	AVII3011C	Provide quality customer service
O	Security	AVIO2010B	Screen articles to enter an airside security zone or landside security zone
AVIO2011B	Screen people to enter an airside security zone or landside security zone
Z	Situation Awareness	AVIZ2050B	Maintain security awareness and vigilance in the aviation workplace

Elective Group A:

Field	Unit
O	Security	AVIO2006B	Control access to and exit from an airside security zone or landside security zone at an airport
AVIO2007B	Establish and maintain a sterile area at an airport

General Elective units:

Field	Unit
C	Driving Vehicle	AVIC2001A	Drive on the airside
TLIC1051A	Operate commercial vehicle
E	Communication and Calculation	AVIE2005B	Conduct radio procedures in the aviation airport environment
F	Safety Management	AVIF2020B	Employ fatigue management practices in the aviation workplace
AVIF2023A	Follow occupational health and safety procedures
AVIF2024A	Conduct housekeeping activities
K	Technology	AVIK2001B	Use computers in the aviation screening workplace
L	Resource Management	AVIL2005A	Complete routine administrative tasks
AVIL2006A	Promote effective workplace practice
O	Security	AVIO2004B	Conduct frisk search of persons
AVIO2005B	Conduct screening using explosive trace detection (ETD)
AVIO2008A	Manage the flow of items for screening by X-ray screening equipment
AVIO2009B	Screen articles by interpreting X-ray images
AVIO2013A	Undertake emergency response action to a security threat
AVIO2014A	Manage disruptive and/or unlawful behaviour
AVIO2015A	Apply and monitor workplace security procedures
AVIO4003A	Implement airside access
CPPSEC1007A	Apply walk through metal detection procedures
CPPSEC1008A	Apply hand-held metal detection procedures
CPPSEC2002A	Follow workplace safety procedures in the security industry
CPPSEC2004B	Respond to security risk situation
CPPSEC2012A	Monitor and control individual and crowd behaviour
CPPSEC2014A	Operate basic security equipment
CPPSEC2015A	Patrol premises
CPPSEC2018A	Monitor electronic reporting facility
CPPSEC3001A	Maintain workplace safety in the security industry
CPPSEC3002A	Manage conflict through negotiation
CPPSEC3003A	Determine response to security risk situation
CPPSEC3005A	Prepare and present security documentation and reports
CPPSEC3007A	Maintain security of environment
CPPSEC3017A	Plan and conduct evacuation of premises
CPPSEC3019A	Operate specialised security equipment
CPPSEC3020A	Monitor security from control room
P	Administration and Finance	AVIP2001A	Capture records into a records keeping system

Custom Content Section

Not applicable.

AVI20713 Certificate II in Aviation Transport Protection (Checked Baggage Screener)

Modification History

Release 1. This is the first release of this qualification in AVI08 Aviation Training Package Version 5.0.

Description

Rationale:

This qualification is designed for Aviation Transport Protection within the Aviation Industry. Successful achievement of the qualification will require competence in units of competency that relate to the job role requirements defined as aligned at AQF Level 2.

This qualification reflects the skills and knowledge required for a Checked Baggage Screener in the Australian Aviation Industry.

Job role:

This qualification is aligned to the occupational role of:

Aviation Transport Protection Officer – Checked Baggage Screener.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

There are no entry requirements for this qualification.

Employability Skills Summary

The following table contains a summary of the employability skills as identified by the Aviation Industry for this qualification. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that may vary depending on packaging options.

Employability Skill	Industry/enterprise requirements for this qualification include:
Communication	Use communication systems and procedures required for aviation transport protection operations Read and interpret relevant regulations, instructions, signs and labels applicable to aviation transport protection operations Speak clearly and directly on matters related to aviation transport protection operations Write documents as part of duties, including completion of relevant forms and incident reports Negotiate issues with others, where appropriate, in the course of aviation transport protection operations Recognise and interpret non-verbal signs, signals and behaviour Use relevant communication equipment.
Teamwork	Collaborate with others in the course of aviation transport protection operations Participate in to the resolution of any interpersonal conflicts that may arise during aviation transport protection operations Avoid and prevent the harassment of others in the workplace Work with persons of different ages, gender, race, religion, political persuasion
Problem solving	Identify and solve or report problems arising in the course of aviation transport protection operations Recognise problems that may occur in the course of aviation transport protection operations including hazards and risks and take appropriate action to report or resolve the problems within limits of responsibility Use mathematics to carry out calculations related to activities involved in aviation transport protection operations.
Initiative and enterprise	Modify activities dependent on differing situations and contingencies that may arise during aviation transport protection operations Take appropriate initiatives in a range of situations such as those above Respond appropriately to any changes in equipment, standard operating procedures and the working environment.
Planning and organising	Follow and apply operational and emergency plans, systems and procedures Comply with regulations and codes of practice Follow and apply workplace security and safety management systems Collect and interpret information needed in the course of aviation transport protection operations Organise and plan own work activities Manage time and priorities in the course of aviation transport protection operations.
Self management	Interpret and apply regulations, standard operating procedures and instructions Follow work plans and schedules Check own work performance.
Learning	Adapt own competence in response to any changes in aviation transport protection operations Assist others in the workplace to develop their competence where applicable Participate in updating own knowledge and skills required for aviation transport protection activities.
Technology	Use the equipment and materials required during aviation transport protection operations Follow and apply operational and servicing instructions for equipment used during aviation transport protection operations Follow and apply work health and safety (WHS)/occupational health and safety (OHS) procedures when using aviation transport protection equipment and facilities.

Packaging Rules

Requirements for achievement of the qualification:

A successful assessment outcome for a total of 13 units of competency comprising:

8 core units listed below

plus

5 elective units, which may be taken from the elective units listed below, or may include up to 3 units that may be drawn with appropriate contextualisation from a qualification at the same level or a higher level in this Training Package or any other endorsed Training Package or accredited course, provided that the units contribute to the vocational outcome of the qualification.

Where imported units are selected, care must be taken to ensure that all pre-requisite units specified are complied with.

Core units:

Field	Unit
E	Communication and Calculation	CPPSEC2001A	Communicate effectively in the security industry
F	Safety Management	AVIF2020B	Employ fatigue management practices in the aviation workplace
G	Teamwork	AVIG2002B	Work effectively in the aviation industry
I	Customer Service	AVII3011C	Provide quality customer service
K	Technology	AVIK2001B	Use computers in the aviation screening workplace
O	Security	AVIO2005B	Conduct screening using explosive trace detection (ETD)
AVIO2010B	Screen articles to enter an airside security zone or landside security zone
Z	Situation Awareness	AVIZ2050B	Maintain security awareness and vigilance in the aviation workplace

Elective units:

Field	Unit
C	Driving Vehicle	AVIC2001A	Drive on the airside
TLIC1051A	Operate commercial vehicle
E	Communication and Calculation	AVIE2005B	Conduct radio procedures in the aviation airport environment
F	Safety Management	AVIF2023A	Follow occupational health and safety procedures
AVIF2024A	Conduct housekeeping activities
G	Teamwork	AVIG2003A	Work in a socially diverse environment
L	Resource Management	AVIL2005A	Complete routine administrative tasks
AVIL2006A	Promote effective workplace practice
O	Security	AVIO2004B	Conduct frisk search of persons
AVIO2006B	Control access to and exit from an airside security zone or landside security zone at an airport
AVIO2008A	Manage the flow of items for screening by X-ray screening equipment
AVIO2009B	Screen articles by interpreting X-ray images
AVIO2011B	Screen people to enter an airside security zone or landside security zone
AVIO2013A	Undertake emergency response action to a security threat
AVIO2014A	Manage disruptive and/or unlawful behaviour
AVIO2015A	Apply and monitor workplace security procedures
AVIO4003A	Implement airside access
CPPSEC1007A	Apply walk through metal detection procedures
CPPSEC1008A	Apply hand-held metal detection procedures
CPPSEC2002A	Follow workplace safety procedures in the security industry
CPPSEC2004B	Respond to security risk situation
CPPSEC2012A	Monitor and control individual and crowd behaviour
CPPSEC2014A	Operate basic security equipment
CPPSEC2015A	Patrol premises
CPPSEC2018A	Monitor electronic reporting facility
CPPSEC3001A	Maintain workplace safety in the security industry
CPPSEC3002A	Manage conflict through negotiation
CPPSEC3003A	Determine response to security risk situation
CPPSEC3005A	Prepare and present security documentation and reports
CPPSEC3007A	Maintain security of environment
CPPSEC3017A	Plan and conduct evacuation of premises
CPPSEC3019A	Operate specialised security equipment
CPPSEC3020A	Monitor security from control room
P	Administration and Finance	AVIP2001A	Capture records into a records keeping system

Custom Content Section

Not applicable.

AVI30208 Certificate III in Aviation (Flight Operations)

Modification History

Release 2. This is the second release of AVI08 Aviation Training Package.

AVII3011A is not updated to AVII3011C. This unit is equivalent.

Description

Rationale:

A general qualification for the Aviation Industry. Successful completion will require competency in units that relate to work defined as aligned at AQF Level 3.

Qualifications should be structured to align with licensing and regulatory requirements applicable to the occupation concerned.

Performance of a defined range of skilled operations, usually within a range of broader related activities involving known routines, methods and procedures, where some discretion and judgement is required in the selection of equipment, services or contingency measures and within known time constraints.

Occupations may include:

Cabin crew

Cargo services operator.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

Employability Skills Summary for

AVI30208	Certificate III in Aviation (Flight Operations)

Employability Skill	Industry/enterprise requirements for this qualification include:
Problem solving	Identify and solve or report problems arising in the course of aviation flight operations Monitor and anticipate problems that may occur in the course of aviation flight operations including hazards and risks and take appropriate action to report or resolve the problems within limits of responsibility Identify and control hazards and risks in a range of aviation flight situations and take appropriate precautions Use mathematics to solve various calculations related to aviation flight operations.
Initiative and enterprise	Modify activities dependent on differing aviation flight situations and contingencies Take appropriate initiatives in a range of operational situations such as those above Respond appropriately to any changes in equipment, standard operating procedures and the working environment.
Planning and organising	Follow and apply operational and emergency plans, systems and procedures Monitor systems and procedures for compliance with regulations and codes of practice Implement the workplace security and safety management systems Monitor and evaluate operational performance and compliance Collect and interpret information needed in the course of aviation flight operations Organise and plan own work activities Manage time and priorities in the course of aviation flight operations.
Self management	Interpret and apply regulations and instructions Establish and follow own work plans and schedules Evaluate own work performance.
Learning	Contribute to learning and assessment activities in the workplace Assist others to adapt to any changes in workplace systems, equipment, procedures and the workplace operating environment Assist in the instruction, coaching or mentoring of others in the workplace Contribute to the assessment of the competence of others in the workplace Adapt own competence in response to any changes in aviation flight operations Update own knowledge and skills required for aviation flight activities.
Technology	Use equipment and materials required during aviation flight operations Follow and apply operational and servicing instructions for equipment used during aviation flight operations Follow and apply OH&S procedures when using aviation flight equipment and facilities.

Packaging Rules

Requirements for completion of the qualification:

A successful assessment outcome for a total 21 units, comprising:

at least 5 and up to 7 units from Certificate I in Aviation

where less than seven units are selected, the remaining units should be drawn from a relevant Certificate I qualification from any currently endorsed national Training Package or Accredited Course

plus

at least 5 and up to 7 units from Certificate II in Aviation

where less than seven units are selected, the remaining units should be drawn from a relevant Certificate II qualification from any currently endorsed national Training Package or Accredited Course

plus

at least 5 and up to 7 units from Certificate III listed below

where less than seven units are selected, the remaining units should be drawn from a relevant Certificate III qualification from any currently endorsed national Training Package or Accredited Course.

Field	Unit
A	Handling Cargo/Stock	TLIA2307C	Coordinate stocktakes
B	Equipment Checking and Maintenance	AVIB3004B	Manage and carry out pre- and post-flight cabin checks
D	Load Handling	TLID2007C	Care for livestock in transit
E	Communications and Calculations	TLIE207C	Estimate/calculate mass, area and dimensions
TLIE407C	Prepare workplace documents
F	Safety Management	AVIF3005B	Maintain the safety of people and aircraft
AVIF3006B	Respond to abnormal and emergency situations within the aircraft
AVIF3016A	Marshal aircraft
HLTFA301B	Apply first aid
TLIF307C	Implement and monitor occupational health and safety procedures
H	Route Planning and Navigation	AVIH3002B	Advise on major services and attractions at aviation destinations
I	Customer Service	AVII3002B	Carry out food preparation and service on an aircraft
AVII3005B	Apply knowledge of the structure, products and services of the airline operator
AVII3010B	Carry out aircraft business/first class beverage service
AVII3011C	Provide quality customer service
BSBCUS301A	Deliver and monitor a service to customers
TLII907C	Provide on-board services to customers

L	Resource Management	BSBWOR301A	Organise personal work priorities and development
TLIL307C	Conduct induction process
N	Leadership and Supervision	TLIG207C	Lead a work team or group
O	Security	TLIO707C	Undertake emergency response action to a security threat
TLIO1207C	Manage disruptive and/or unlawful behaviour
TLIO1607B	Apply and monitor workplace security procedures
P	Administration and Finance	TLIQ707C	Prepare and process financial documents

AVI30408 Certificate III in Aviation (Ground Operations and Service)

Modification History

Release 2. This is the second release of this qualification in AVI08 Aviation Training Package Version 5.0.

Description

Rationale:

A general qualification for the Aviation Industry. Successful completion will require competency in units that relate to work defined as aligned at AQF Level 3. Qualifications should be structured to align with licensing and regulatory requirements applicable to the occupation concerned.

Performance of a defined range of skilled operations, usually within a range of broader related activities involving known routines, methods and procedures, where some discretion and judgement is required in the selection of equipment, services or contingency measures and within known time constraints.

Occupations may include:

Aerodrome operations

Supervisory baggage handling

Airport reporting officer

Aircraft refueller.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

Employability Skills Summary for

AVI30408	Certificate III in Aviation (Ground Operations and Service)

The following table contains a summary of the employability skills as identified by the Aviation Industry for this qualification. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that may vary depending on packaging options.

Employability Skill	Industry/enterprise requirements for this qualification include:
Communication	Implement and monitor communication systems and procedures required for aviation ground operations Read and interpret relevant regulations, instructions, signs and labels applicable to the supervision of aviation ground operations Speak clearly and directly on matters related to aviation ground operations Listen to and interpret verbal information related to aviation ground operations Write documents as part of duties, including completion of relevant forms, timesheets, service logs and incident reports Negotiate issues with others in the course of aviation ground operations Recognise and interpret non-verbal signs, signals and behaviour Use relevant communication equipment.
Teamwork	Collaborate with others in the course of aviation ground operations Provide leadership to other personnel in the aviation ground workplace Motivate others in the workplace Assist others in the workplace to achieve and maintain competence Assist in the resolution of any interpersonal conflicts that may arise during aviation ground operations Avoid and prevent the harassment of others in the workplace Work with persons of different ages, gender, race, religion, political persuasion, etc.
Problem solving	Identify and solve or report problems arising in the course of aviation ground operations Monitor and anticipate problems that may occur in the course of aviation ground operations including hazards and risks and take appropriate action to report or resolve the problems within limits of responsibility Identify and control hazards and risks in a range of aviation ground situations and take appropriate precautions Use mathematics to solve various calculations related to aviation ground operations.
Initiative and enterprise	Modify activities dependent on differing aviation ground situations and contingencies Take appropriate initiatives in a range of operational situations such as those above Respond appropriately to any changes in equipment, standard operating procedures and the working environment.
Planning and organising	Follow and apply operational and emergency plans, systems and procedures Monitor systems and procedures for compliance with regulations and codes of practice Implement the workplace security and safety management systems Monitor and evaluate operational performance and compliance Collect and interpret information needed in the course of aviation ground operations Organise and plan own work activities Manage time and priorities in the course of aviation ground operations.
Self management	Interpret and apply regulations and instructions Establish and follow own work plans and schedules Evaluate own work performance.
Learning	Contribute to learning and assessment activities in the workplace Assist others to adapt to any changes in workplace systems, equipment, procedures and the workplace operating environment Assist in the instruction, coaching or mentoring of others in the workplace Contribute to the assessment of the competence of others in the workplace Assist in the creation of a learning environment in the warehouse and storage workplace Adapt own competence in response to any changes in aviation ground operations Update own knowledge and skills required for aviation ground activities.
Technology	Use equipment and materials required during aviation ground operations Follow and apply operational and servicing instructions for equipment used during aviation ground operations Follow and apply OH&S procedures when using and servicing aviation ground equipment and facilities.

Packaging Rules

Requirements for completion of the qualification:

A successful assessment outcome for a total of 21 units comprising:

at least 5 and up to 7 units from Certificate I in Aviation

where less than seven units are selected, the remaining units should be drawn from a relevant Certificate I qualification from any currently endorsed national Training Package or Accredited Course

plus

at least 5 and up to 7 units from Certificate II in Aviation

where less than seven units are selected, the remaining units should be drawn from a relevant Certificate II qualification from any currently endorsed national Training Package or Accredited Course

plus

at least 5 and up to 7 units from Certificate III listed in the following table

where less than seven units are selected, the remaining units should be drawn from a relevant Certificate III qualification from any currently endorsed national Training Package or Accredited Course.

Field	Unit
A	Handling Cargo/Stock	AVIA3001B	Package dangerous goods for air transport
TLIA807C	Transfer cargo
TLIA1007C	Coordinate goods to bond premises
TLIA1507C	Complete recevial/despatch documentation
TLIA1707C	Apply product knowledge to organise work operations
TLIA2307C	Coordinate stocktakes
B	Equipment Checking and Maintenance	AVIB3005A	Inspect and report on aerodrome serviceability
AVIB3006A	Inspect and report on serviceability of aerodrome lighting systems
AVIB3007A	Inspect and report on the Obstacle Limitation Surfaces
TLIB207C	test equipment and isolate faults
C	Driving Vehicle	TLIC407D	Drive heavy rigid vehicle
TLIC507D	Drive heavy combination vehicle
TLIC707C	Operate vehicle carrying special loads
TLIC807C	Drive coach/bus
D	Load Handling	TLID1507C	Identify and label explosives and dangerous goods
TLID2007C	Care for livestock in transit
TLID2707C	Prepare for transport of packaged dangerous goods
E	Communication and Calculations	AVIE3003B	Complete a Notice to Airmen (NOTAM)
AVIE3004B	Maintain radio communications as part of airport operations
TLIE1207C	Consolidate manifest documentation
TLIE207C	Estimate/calculate mass, area and quantify dimensions
TLIE407C	Prepare workplace documents
TLIE1807B	Maintain freight records
F	Safety Management	AVIF3004B	Supervise the safety of aerodrome works and general access
AVIF2010B	Implement regulations and policies during aircraft safety and service operations
AVIF3012A	Apply relevant laws and regulations to the operation of an aerodrome
AVIF3016A	Marshal aircraft
HLTFA301B	Apply first aid
TLIF307C	Implement and monitor occupational health and safety procedures
I	Customer Service	TLII907C	Provide on-board services to customers
BSBCUS301A	Deliver and monitor a service to customers
J	Quality	TLIJ207C	Apply quality systems
TLIJ707C	Conduct internal quality audits
L	Resource Management	AVIL3002B	Complete aircraft despatch duties
AVIL3003B	Plan an aircraft load
AVIL3004B	Assess pavement concessions
BSBWOR301A	Organise personal work priorities and development
SITTTSL007A	Receive and process reservations
SITTTSL009A	Process travel-related documentation
SITTTSL010A	Control reservations or operations using a computerised system
SITTTSL012A	Construct domestic airfares
SITTTSL013A	Construct normal international airfares
SITTTSL014A	Construct promotional international airfares
SITTTSL015A	Construct advanced international airfares
TLIL307C	Conduct induction process
N	Leadership and Supervision	TLIG207C	Lead a work team or group
O	Security	TLIO707C	Undertake emergency response action to a security threat
TLIO1207C	Manage disruptive and/or unlawful behaviour
TLIO1607B	Apply and monitor workplace security procedures
P	Administration and Finance	TLIQ1307B	Advise on and construct fares for customers
TLIT207C	Document a records system
TLIT307C	Identify and classify records to be captured
R	Contract Procurement	AVIR3001B	Service customer airline contracts
W	Equipment and Systems Operations	AVIW3003B	Operate aircraft embarkation and disembarkation equipment
AVIW3004B	Operate ramp equipment
AVIW3005B	Operate aircraft push-out tug
AVIW3006B	Refuel aircraft
AVIW3011B	Defuel aircraft
AVIW3021A	Coordinate aircraft ground operations
AVIW3023A	Implement wildlife hazard control measures

AVI30510 Certificate III in Aviation (Rescue Crewman)

Modification History

Not applicable.

Description

Rationale:

This qualification reflects the role of a rescue crewman working in the helicopter operational environment. Successful completion will require competency in units that relate to work defined as aligned at AQF Level 3.

Qualifications should be structured to align with licensing and regulatory requirements applicable to the occupation concerned.

Performance of a defined range of skilled operations, usually within a range of broader related activities involving known routines, methods and procedures, where some discretion and judgement is required in the selection of equipment, services or contingency measures and within known time constraints.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

Employability Skills Summary for

AVI30510	Certificate III in Aviation (Rescue Crewman)

The following table contains a summary of the employability skills as identified by the Aviation Industry for this qualification. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that may vary depending on packaging options.

Employability Skill	Industry/enterprise requirements for this qualification include:
Communication	Implement and monitor communication systems and procedures required for rescue operations Read and interpret relevant regulations, instructions, signs and labels applicable to aviation rescue operations Speak clearly and directly on matters related to aviation rescue operations Listen to and interpret verbal information related to rescue operations Write documents as part of duties, including completion of relevant forms and reports Negotiate issues with others in the course of rescue operations Recognise and interpret non-verbal signs, signals and behaviour Use relevant communication equipment.
Teamwork	Collaborate with others in the course of rescue operations Provide situational leadership as appropriate in the flight workplace Motivate others in the workplace Assist others in the workplace to achieve and maintain competence Assist in the resolution of any interpersonal conflicts that may arise during rescue operations Avoid and prevent the harassment of others in the workplace Work with persons of different ages, gender, race, religion, political persuasion, etc.
Problem solving	Identify and solve or report problems arising in the course of rescue operations Monitor and anticipate problems that may occur in the course of rescue operations including hazards and risks and take appropriate action to report or resolve the problems within limits of responsibility Identify and control hazards and risks in a range of aviation flight situations and take appropriate precautions Use mathematics to solve various calculations related to rescue operations.
Initiative and enterprise	Modify activities dependent on differing rescue situations and contingencies Take appropriate initiatives in a range of operational situations Respond appropriately to any changes in equipment, standard operating procedures and the working environment.
Planning and organising	Follow and apply operational and emergency plans, systems and procedures Monitor systems and procedures for compliance with regulations and codes of practice Implement the workplace security and safety management systems Monitor and evaluate operational performance and compliance Collect and interpret information needed in the course of rescue operations Organise and plan own work activities Manage time and priorities in the course of rescue operations.
Self management	Interpret and apply regulations and instructions Establish and follow work plans and schedules where applicable Evaluate own work performance.
Learning	Contribute to learning and assessment activities in the workplace Assist others to adapt to any changes in workplace systems, equipment, procedures and the workplace operating environment Assist in the instruction, coaching or mentoring of others in the workplace Contribute to the assessment of the competence of others in the workplace Adapt own competence in response to any changes in rescue operations Update own knowledge and skills required for rescue activities.
Technology	Use equipment and materials appropriately as required during rescue operations Follow and apply operational and servicing instructions for equipment used during rescue operations Follow and apply OH&S procedures when using flight equipment and facilities.

Packaging Rules

Requirements for completion of the qualification:

A successful assessment outcome for a total of 14 units comprising:

9 core units listed below

plus

5 elective units. At least 3 of the elective units must be selected from the elective units list below. Up to 2 elective units with appropriate contextualisation may be selected from any currently endorsed national Training Package or accredited course. Where the choice of a unit from another currently endorsed national Training Package or accredited course is made, this unit must come from a qualification or course at Certificate II or above and must contribute towards the vocational outcome of the qualification.

Core Units

Field	Unit
A	Handling Cargo/Stock	TLIA107C	Secure Cargo
F	Safety Management	AVIF4001B	Manage human factors in aircraft flight
AVIF3005B	Maintain the safety of people and aircraft
AVIF3006B	Respond to abnormal and emergency situations within the aircraft
AVIF2014A	Undertake aircraft underwater escape and survival
PUAFIR209B	Work safely around aircraft
W	Equipment and Systems Operations	AVIW3024A	Perform wireman duties
AVIW3025A	Complete aircraft/equipment pre- and post-flight actions
Z	Situation Awareness	AVIZ1005B	Maintain basic situation awareness in the aviation workplace

Elective Units

Field	Unit
E	Communication Calculations	AVIE4001B	Maintain aircraft radio communications
F	Safety Management	AVIF3016A	Marshal aircraft
HLTFA201A	Provide basic emergency life support
HLTFA404A	Apply advanced resuscitation techniques
O	Security	TLIO207D	Follow security procedures
W	Equipment and Systems Operations	AVIW3006B	Refuel aircraft
AVIW3026A	Conduct night aided vision aviation operations
AVIW3027A	Deliver pyrotechnics and hand held stores
AVIW4028A	Manage aircraft sensor systems
Y	Aircraft Operation and Traffic Management	AVIY4051A	Conduct external load-lift operations
AVIY3052A	Conduct Helicopter Landing Site and Unprepared Helicopter Landing Site operations
AVIY4054A	Conduct hoisting operations

AVI30713 Certificate III in Aviation (Aerodrome Operations)

Modification History

Release 1. This is the first release of this qualification in AVI08 Aviation Training Package Version 5.0.

Description

Rationale:

This qualification is suitable for those engaged in aerodrome operations within the Aviation Industry. It reflects the roles of an Aerodrome Reporting Officer or Works Safety Officer operating in the aviation environment.

It involves a defined range of skilled operations, usually within a range of broader related activities involving known routines, methods and procedures, where some discretion and judgement is required in the selection of equipment, services or contingency measures and within known time constraints. It may also include responsibility for coordinating the work of others.

Job roles:

Occupation titles can vary and may include:

Aerodrome Operations Officer

Aerodrome Reporting Officer

Airport Safety Officer

Airside Operations Officer

Operations Officer

Works Safety Officer.

Note: ‘WSO’ is defined as ‘a person appointed in writing as a Works Safety Officer for the purpose of ensuring the safe conduct of aerodrome works’ (as per Civil Aviation Safety Regulations).

Pathways Information

Not applicable.

Licensing/Regulatory Information

This qualification should be structured to align with licensing and regulatory requirements applicable to the occupation concerned.

Entry Requirements

Not applicable.

Employability Skills Summary

The following table contains a summary of the employability skills as identified by the Transport and Logistics Industry for this qualification. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that may vary depending on packaging options.

Employability Skill	Industry/enterprise requirements for this qualification include:
Communication	Implement and monitor communication systems and procedures required for aerodrome operations Read and interpret relevant regulations, instructions, signs and labels applicable to the supervision of aerodrome operations Speak clearly and directly on matters related to aerodrome operations Listen to and interpret verbal information related to aerodrome operations Write documents as part of duties, including completion of relevant forms, timesheets, service logs and incident reports Negotiate issues with others in the course of aerodrome operations Recognise and interpret non-verbal signs, signals and behaviour Use relevant communication equipment.
Teamwork	Collaborate with others in the course of aerodrome operations Provide leadership to other personnel in the aerodrome workplace Motivate others in the workplace Assist others in the workplace to achieve and maintain competence Assist in the resolution of any interpersonal conflicts that may arise during aerodrome operations Avoid and prevent the harassment of others in the workplace Work with persons of different ages, gender, race, religion, political persuasion
Problem solving	Identify and solve or report problems arising in the course of aerodrome operations Monitor and anticipate problems that may occur in the course of aerodrome operations including hazards and risks and take appropriate action to report or resolve the problems within limits of responsibility Identify and control hazards and risks in a range of aerodrome situations and take appropriate precautions Use mathematics to solve various calculations related to aerodrome operations.
Initiative and enterprise	Modify activities dependent on differing aerodrome situations and contingencies Take appropriate initiatives in a range of operational situations such as those above Respond appropriately to any changes in equipment, standard operating procedures and the working environment.
Planning and organising	Follow and apply operational and emergency plans, systems and procedures Monitor systems and procedures for compliance with regulations and codes of practice Implement the workplace security and safety management systems Monitor and evaluate operational performance and compliance Collect and interpret information needed in the course of aerodrome operations Organise and plan own work activities Manage time and priorities in the course of aerodrome operations.
Self management	Interpret and apply regulations and instructions Establish and follow own work plans and schedules Evaluate own work performance.
Learning	Contribute to learning and assessment activities in the workplace Assist others to adapt to any changes in workplace systems, equipment, procedures and the workplace operating environment Assist in the instruction, coaching or mentoring of others in the workplace Contribute to the assessment of the competence of others in the workplace Assist in the creation of a learning environment in the workplace Adapt own competence in response to any changes in aerodrome operations Update own knowledge and skills required for aerodrome operations activities.
Technology	Use equipment and materials required during aerodrome operations Follow and apply operational and servicing instructions for equipment used during aerodrome operations Follow and apply work health and safety (WHS)/occupational health and safety (OHS) procedures when using and servicing aerodrome operations equipment and facilities.

Packaging Rules

Requirements for completion of the qualification

A successful assessment outcome for a total of 14 units of competency comprising:

5 core units listed below

plus

9 elective units, which may be selected from the elective units listed below, or may include up to 4 units drawn with appropriate contextualisation from this Training Package and/or any other relevant currently endorsed national Training Package or accredited course.

Where imported units are selected, care must be taken to ensure that all prerequisites specified in the unit are complied with.

Core Units

Field	Unit
B	Equipment Checking and Maintenance	AVIB3005A	Inspect and report on aerodrome serviceability
AVIB3007A	Inspect and report on obstacle limitation surfaces
C	Driving Vehicle	AVIC2001A	Drive on the airside
O	Security	AVIO3001A	Monitor airside access and airside driving
Z	Situation Awareness	AVIZ1005B	Maintain basic situation awareness in the aviation workplace

General Elective Units

Field	Unit
B	Equipment Checking and Maintenance	AVIB3006A	Inspect and report on serviceability of aerodrome lighting systems
E	Communication and Calculation	AVIE3003B	Complete a Notice to Airmen (NOTAM)
AVIE3004B	Maintain radio communications as part of airport operations
F	Safety Management	AVIF2012A	Monitor the transfer of hazardous materials
AVIF2020B	Employ fatigue management practices in the aviation workplace
AVIF2023A	Follow occupational health and safety procedures
AVIF3012A	Apply relevant laws and regulations to the operation of an aerodrome
AVIF3025A	Facilitate the safety of aerodrome works and works site access
AVIF3026A	Facilitate an aerodrome emergency response
L	Resource Management	BSBWOR301B	Organise personal work priorities and development
O	Security	AVIO2001A	Use firearms on an aerodrome to control wildlife hazards
P	Administration and Finance	BSBRSK401A	Identify risk and apply risk management processes
U	Environment	BSBSUS201A	Participate in environmentally sustainable work practices
W	Equipment and Systems Operations	AVIW3021A	Coordinate aircraft ground operations
AVIW3023A	Implement wildlife hazard control measures
AVIW5022A	Coordinate the removal of disabled aircraft

Custom Content Section

Not applicable.

AVI30813 Certificate III in Aviation (Remote Pilot - Visual Line of Sight)

Modification History

Release 1. This is the first release of this qualification in AVI08 Aviation Training Package Version 5.0.

Description

Rationale:

This qualification reflects the role of a Remote Pilot – Visual Line of Sight working in the Aviation Industry. Successful achievement will require competency in units that relate to work defined as aligned at AQF level 3. This qualification has been structured to align with applicable aviation licensing and regulatory requirements in both the civilian and Defence contexts.

Note:

Additional requirements may be required in line with the Civil Aviation Safety Regulations before a licence will be issued. This qualification is relevant to operating remote pilot aircraft systems within visual line of sight (VLOS), below 400 feet above ground level (AGL), in day visual meteorological condition (VMC), outside of controlled airspace, greater than 3 nautical miles from an aerodrome, outside of populous areas.

Job role:

The AVI30813 Certificate III in Aviation (Remote Pilot – Visual Line of Sight) qualification is aligned to the following defined role:

Remote Pilot – Visual Line of Sight.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

English language proficiency test (IELTS level 5.5 or equivalent).

Employability Skills Summary

The following table contains a summary of the employability skills as identified by the Transport and Logistics Industry for this qualification. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that may vary depending on packaging options.

Employability Skill	Industry/enterprise requirements for this qualification include:
Communication	Implement and monitor communication systems and procedures required for aviation remote pilot operations Read and interpret relevant regulations, instructions, signs and labels applicable to aviation remote pilot operations Speak clearly and directly on matters related to aviation remote pilot operations Listen to and interpret verbal information related to aviation remote pilot operations Write documents as part of duties, including completion of relevant forms and reports Negotiate issues with others in the course of aviation remote pilot operations Recognise and interpret non-verbal signs, signals and behaviour Use relevant communication equipment.
Teamwork	Collaborate with others in the course of aviation remote pilot operations Provide situational leadership as appropriate in the aviation remote pilot operations workplace Motivate others in the workplace Assist others in the workplace to achieve and maintain competence Assist in the resolution of any interpersonal conflicts that may arise during aviation remote pilot operations Avoid and prevent the harassment of others in the workplace Work with persons of different ages, gender, race, religion, political persuasion
Problem solving	Identify and solve or report problems arising in the course of aviation remote pilot operations Monitor and anticipate problems that may occur in the course of aviation remote pilot operations including hazards and risks and take appropriate action to report or resolve the problems within limits of responsibility Identify and control hazards and risks in a range of aviation remote pilot operations situations and take appropriate precautions Use mathematics to solve various calculations related to aviation remote pilot operations.
Initiative and enterprise	Modify activities dependent on differing aviation remote pilot situations and contingencies Take appropriate initiatives in a range of operational situations Respond appropriately to any changes in equipment, standard operating procedures and the working environment.
Planning and organising	Follow and apply operational and emergency plans, systems and procedures Monitor systems and procedures for compliance with regulations and codes of practice Implement the workplace security and safety management systems Monitor and evaluate operational performance and compliance Collect and interpret information needed in the course of aviation remote pilot operations Organise and plan own work activities Manage time and priorities in the course of aviation remote pilot operations.
Self management	Interpret and apply regulations and instructions Establish and follow work plans and schedules where applicable Evaluate own work performance.
Learning	Contribute to learning and assessment activities in the workplace Assist others to adapt to any changes in workplace systems, equipment, procedures and the workplace operating environment Assist in the instruction, coaching or mentoring of others in the workplace Contribute to the assessment of the competence of others in the workplace Adapt own competence in response to any changes in aviation remote pilot operations Update own knowledge and skills required for aviation remote pilot activities.
Technology	Use equipment and materials appropriately as required during aviation remote pilot operations Follow and apply operational and servicing instructions for equipment used during aviation remote pilot operations Follow and apply work health and safety (WHS)/occupational health and safety (OHS) procedures when using aviation remote pilot aircraft systems equipment and facilities.

Packaging Rules

Requirements for achievement of the qualification

To gain the AVI30813 Certificate III in Aviation (Remote Pilot – Visual Line of Sight) a successful assessment outcome for the following 14 core units must be achieved:

Core Units

Field	Unit
E	Communication and Calculations	AVIE3007A	Maintain remote pilot aircraft systems (RPAS) aeronautical radio communications
F	Safety Management	AVIF3021B	Manage human factors in remote pilot aircraft systems (RPAS) operations
AVIF3023A	Apply regulations and policies during remote pilot aircraft systems (RPAS) operations
H	Route Planning and Navigation	AVIH3019A	Navigate remote pilot aircraft (RPA)
K	Technology	AVIK3002A	Use infotechnology devices in the workplace
W	Equipment and Systems Operations	AVIW3037A	Manage remote pilot aircraft systems (RPAS) pre- and post-flight actions
AVIW3038A	Operate and manage remote pilot aircraft systems (RPAS)
Y	Aircraft Operation and Traffic Management	AVIY3073A	Control remote pilot aircraft (RPA) on the ground
AVIY3074A	Launch remote pilot aircraft (RPA)
AVIY3075A	Control remote pilot aircraft systems (RPAS) in normal flight
AVIY3076A	Recover remote pilot aircraft (RPA)
AVIY3077A	Manage remote pilot aircraft systems (RPAS) in abnormal flight situations
AVIY3078A	Manage remote pilot aircraft systems (RPAS) energy source requirements
Z	Situation Awareness	AVIZ3052A	Apply situational awareness in remote pilot aircraft systems (RPAS) operations

Custom Content Section

Not applicable.

AVI40108 Certificate IV in Aviation (Commercial Pilot Aeroplane Licence)

Modification History

Not applicable.

Description

Rationale:

A general qualification for the Aviation Industry. Successful completion will require competency in units that relate to work defined as aligned at Certificate 4. This qualification has been structured to align with applicable aviation licensing and regulatory requirements.

Note: additional requirements must be fulfilled in line with the current Civil Aviation Safety Regulations before a licence will be issued. These requirements include theory tests, flying hours and a flight test.

Performance of a broad range of skilled applications including requirements to evaluate and analyse current practices, develop new criteria and procedure for performing current practices, and provision of some leadership and guidance to others in the application and planning of the skills.

Occupations include:

Commercial aeroplane pilot.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

Employability Skills Summary for

AVI40108	Certificate IV in Aviation (Commercial Pilot Aeroplane Licence)

The following table contains a summary of the employability skills as identified by the Aviation Industry for this qualification. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that may vary depending on packaging options.

Employability Skill	Industry/enterprise requirements for this qualification include:
Communication	Establish and implement communication systems and procedures required for aeroplane flight operations Listen to and interpret verbal information related to aeroplane flight operations Read and interpret relevant regulations, instructions, signs and labels applicable to aeroplane flight operations Speak clearly and directly on diverse and complex matters related to aeroplane flight operations Write documents as part of duties, including completion of relevant forms, maintenance schedules and accident and incident reports Negotiate complex issues with others in the course of aeroplane flight operations Recognise and interpret non-verbal signs, signals and behaviour Use relevant communication equipment.
Teamwork	Provide leadership to aeroplane flight personnel Motivate others in the workplace Collaborate with others in the course of aeroplane flight operations Manage the resolution of any interpersonal conflicts that may arise during aeroplane flight operations Manage the avoidance and prevention of harassment of others in the workplace Manage persons of different ages, gender, race, religion, political persuasion, etc.
Problem solving	Identify and solve or report complex problems arising in the course of aeroplane flight operations Monitor and anticipate problems that may occur in the course of aeroplane flight operations including hazards and risks and take appropriate action to report or resolve the problems within limits of responsibility Manage the control of hazards and risks in a range of complex and diverse situations that may arise during aeroplane flight operations Use mathematics to solve problems such as various calculations related to a wide range of aeroplane flight operations.
Initiative and enterprise	Modify activities dependent on differing aeroplane flight situations and contingencies Take appropriate initiatives in a diverse range of operational situations such as those above Manage the response to any changes in equipment, standard operating procedures and the working environment.
Planning and organising	Implement and monitor operational and emergency plans, systems and procedures Implement and monitor systems and procedures for maintaining compliance with regulations and codes of practice Monitor the implementation of the workplace security and safety management systems (where applicable) Monitor and evaluate operational performance and compliance Collect and interpret information needed when supervising aeroplane flight operations Organise and plan own supervisory activities Manage time and priorities in the course of aeroplane flight operations.
Self management	Interpret and apply relevant regulations and instructions Establish and follow own work plans and schedules Evaluate and monitor own work performance.

Packaging Rules

Requirements for completion of the qualification:

To gain the Certificate IV in Aviation (Commercial Pilot Aeroplane Licence) a successful assessment outcome for the following 15 core units must be achieved:

Field	Unit
E	Communication and Calculations	AVIE4001B	Maintain aircraft radio communications
F	Safety Management	AVIF4001B	Manage human factors in aircraft flight
H	Route Planning and Navigation	AVIH4001B	Navigate aircraft - VFR
I	Customer Service	AVII4012B	Manage aircraft passengers and cargo
W	Equipment and Systems Operations	AVIW4001B	Manage pre- and post-flight actions
Y	Aircraft Operation and Traffic Management	AVIY4001B	Control aeroplane on the ground
AVIY4002B	Take off aeroplane
AVIY4003B	Control aeroplane in normal flight
AVIY4004B	Land aeroplane
AVIY4005B	Execute advanced aeroplane manoeuvres and procedures
AVIY4006B	Manage abnormal aeroplane flight situations
AVIY4007B	Manage aircraft fuel
AVIY4008B	Control aircraft solely by reference to full instrument panel
AVIY4009B	Control aircraft solely by reference to limited instrument panel
Z	Situation Awareness	AVIZ4001B	Manage situation awareness in aircraft flight

AVI40208 Certificate IV in Aviation (Commercial Pilot Helicopter Licence)

Modification History

Not applicable.

Description

Rationale:

A general qualification for the Aviation Industry. Successful completion will require competency in units that relate to work defined as aligned at Certificate 4. This qualification has been structured to align with applicable aviation licensing and regulatory requirements.

Note: additional requirements must be fulfilled in line with the current Civil Aviation Safety Regulations before a licence will be issued. These requirements include theory tests, flying hours and a flight test as well as 2 additional units for defence specific VFR.

Performance of a broad range of skilled applications including requirements to evaluate and analyse current practices, develop new criteria and procedure for performing current practices, and provision of some leadership and guidance to others in the application and planning of the skills

Occupations include:

Commercial Helicopter Pilot.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

Employability Skills Summary for

AVI40208	Certificate IV in Aviation (Commercial Pilot Helicopter Licence)

The following table contains a summary of the employability skills as identified by the Aviation Industry for this qualification. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that may vary depending on packaging options.

Employability Skill	Industry/enterprise requirements for this qualification include:
Communication	Establish and implement communication systems and procedures required for helicopter flight operations Listen to and interpret verbal information related to helicopter flight operations Read and interpret relevant regulations, instructions, signs and labels applicable to helicopter flight operations Speak clearly and directly on diverse and complex matters related to helicopter flight operations Write documents as part of duties, including completion of relevant forms, maintenance schedules and accident and incident reports Negotiate complex issues with others in the course of helicopter flight operations Recognise and interpret non-verbal signs, signals and behaviour Use relevant communication equipment.
Teamwork	Provide leadership to helicopter flight personnel Motivate others in the workplace Collaborate with others in the course of helicopter flight operations Manage the resolution of any interpersonal conflicts that may arise during helicopter flight operations Manage the avoidance and prevention of harassment of others in the workplace Manage persons of different ages, gender, race, religion, political persuasion, etc.
Problem solving	Identify and solve or report complex problems arising in the course of helicopter flight operations Monitor and anticipate problems that may occur in the course of helicopter flight operations including hazards and risks and take appropriate action to report or resolve the problems within limits of responsibility Manage the control of hazards and risks in a range of complex and diverse situations that may arise during helicopter flight operations Use mathematics to solve problems such as various calculations related to a wide range of helicopter flight operations.
Initiative and enterprise	Modify activities dependent on differing helicopter flight situations and contingencies Take appropriate initiatives in a diverse range of operational situations such as those above Manage the response to any changes in equipment, standard operating procedures and the working environment.
Planning and organising	Implement and monitor operational and emergency plans, systems and procedures Implement and monitor systems and procedures for maintaining compliance with regulations and codes of practice Monitor the implementation of the workplace security and safety management systems (where applicable) Monitor and evaluate operational performance and compliance Collect and interpret information needed when supervising helicopter flight operations Organise and plan own supervisory activities Manage time and priorities in the course of helicopter flight operations.
Self management	Interpret and apply relevant regulations and instructions Establish and follow own work plans and schedules Evaluate and monitor own work performance.
Learning	Organise learning and assessment activities for others in the workplace Manage adaptation of others in the workplace to any changes in helicopter flight systems, equipment and procedures and the workplace operating environment Instruct, coach or mentor others in the workplace as required Contribute to the assessment of the competence of others in the workplace Assist in creating a learning environment in the workplace Adapt own competence in response to any changes in helicopter flight operations Update own knowledge and skills required for helicopter flight supervisory activities.
Technology	Use complex equipment and systems required during helicopter flight operations Implement and monitor operational and maintenance procedures and systems for equipment used during helicopter flight operations Implement and monitor the application of OH&S procedures when using helicopter flight equipment and facilities.

Packaging Rules

Requirements for completion of the qualification:

To gain the Certificate IV in Aviation (Commercial Pilot Helicopter Licence) a successful assessment outcome for the following 15 core units must be achieved:

Field	Unit
E	Communication and Calculations	AVIE4001B	Maintain aircraft radio communications
F	Safety Management	AVIF4001B	Manage human factors in aircraft flight
H	Route Planning and Navigation	AVIH4001B	Navigate aircraft - VFR
I	Customer Service	AVII4012B	Manage aircraft passengers and cargo
W	Equipment and Systems Operations	AVIW4001B	Manage pre- and post-flight actions
Y	Aircraft Operation and Traffic Management	AVIY4007B	Manage aircraft fuel
AVIY4011B	Control helicopter on the ground
AVIY4012B	Control helicopter in hovering flight
AVIY4013B	Taxi helicopter
AVIY4014B	Take off helicopter and approach to hover
AVIY4015B	Control helicopter in normal flight
AVIY4017B	Execute advanced helicopter manoeuvres and procedures
AVIY4018B	Manage abnormal and emergency helicopter flight situations
AVIY4019B	Operate helicopter at low level
Z	Situation Awareness	AVIZ4001B	Manage situation awareness in aircraft flight

AVI40408 Certificate IV in Aviation (Ground Operations and Service)

Modification History

Not applicable.

Description

Rationale:

A general qualification for the Aviation Industry. Successful completion will require competency in units that relate to work defined as aligned at AQF Level 4. Qualifications should be structured to align with licensing and regulatory requirements applicable to the occupation concerned.

Performance of a broad range of skilled applications including requirements to evaluate and analyse current practice, develop new criteria and procedure for performing current practices and provision of some leadership and guidance to others in the application and planning of the skills.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

Employability Skills Summary for

AVI40408	Certificate IV in Aviation (Ground Operations and Service)

The following table contains a summary of the employability skills as identified by the Aviation Industry for this qualification. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that may vary depending on packaging options.

Employability Skill	Industry/enterprise requirements for this qualification include:
Communication	Establish and implement communication systems and procedures as required for activities Listen to and interpret verbal information related daily activities Read and interpret relevant regulations, instructions, signs and labels applicable daily activities Speak clearly and directly on diverse and complex matters related to daily activities Write documents as part of duties, including completion of relevant forms, maintenance schedules and accident and incident reports Negotiate complex issues with others in the course of daily activities Recognise and interpret non-verbal signs, signals and behaviours Use relevant communication equipment.
Teamwork	Provide leadership during activities as appropriate Motivate others in the workplace Collaborate with others in the course of daily activities Manage the resolution of any interpersonal conflicts that may arise during activities Manage the avoidance and prevention of harassment of others in the workplace Manage persons of different ages, gender, race, religion, political persuasion, etc.
Problem solving	Identify and solve or report complex problems arising in the course of daily activities Monitor and anticipate problems that may occur in the course of activities including hazards and risks and take appropriate action to report or resolve the problems within limits of responsibility Manage the control of hazards and risks in a range of complex and diverse situations that may arise Use mathematics to solve problems such as various calculations related to a wide range of daily activities.
Initiative and enterprise	Modify activities dependent on differing situations and contingencies Take appropriate initiatives in a diverse range of operational situations such as those above Manage the response to any changes in equipment, standard operating procedures and the working environment.
Planning and organising	Implement and monitor operational and emergency plans, systems and procedures Implement and monitor systems and procedures for maintaining compliance with regulations and codes of practice Monitor the implementation of the workplace security and safety management systems (where applicable) Monitor and evaluate operational performance and compliance Collect and interpret information needed when undertaking daily activities Organise and plan own activities Manage time and priorities.
Self management	Interpret and apply relevant regulations and instructions Establish and follow own work plans and schedules Evaluate and monitor own work performance.
Learning	Organise learning and assessment activities for others in the workplace Manage adaptation of others in the workplace to any changes in systems, equipment and procedures and the workplace operating environment Instruct, coach or mentor others in the workplace as required Contribute to the assessment of the competence of others in the workplace as appropriate Assist in creating a learning environment in the workplace Adapt own competence in response to any changes in daily activities Update own knowledge and skills required for daily activities.
Technology	Use complex equipment and systems required during daily activities Implement and monitor operational and maintenance procedures and systems for equipment used Implement and monitor the application of OH&S procedures while undertaking daily activities.

Packaging Rules

Requirements for completion of the qualification:

A successful assessment outcome for a total of 28 units comprising:

at least 5 and up to 7 units from Certificate I in Aviation

where less than seven units are selected, the remaining units should be drawn from a relevant Certificate I qualification from any currently endorsed national Training Package or Accredited Course

plus

at least 5 and up to 7 units from Certificate II in Aviation

where less than seven units are selected, the remaining units should be drawn from a relevant Certificate II qualification from any currently endorsed national Training Package or Accredited Course

plus

at least 5 and up to 7 units from Certificate III in Aviation

where less than seven units are selected, the remaining units should be drawn from a relevant Certificate III qualification from any currently endorsed national Training Package or Accredited Course

plus

at least 5 and up to 7 units from Certificate IV listed in the following table

where less than seven units are selected, the remaining units should be drawn from a relevant Certificate IV qualification from any currently endorsed national Training Package or Accredited Course.

Field	Unit
A	Handling Cargo/Stock	TLIA207C	Maintain container/cargo records
TLIA507C	Check and evaluate records and documentation
TLIA1107C	Package goods
TLIA2507D	Regulate temperature controlled stock
TLIA3007C	Organise cargo for export
TLIA3107C	Consolidate freight
TLIA3207C	Organise transport of freight or goods
TLIA3307C	Organise international transport of freight
C	Driving Vehicle	AVIC4002A	Administer airside driving
TLIC607C	Drive multi-combination vehicle
E	Communications and Calculations	TLIE607D	Collect, analyse and present workplace data and information
TLIE1307C	Apply workplace statistics
TLIE1407C	Compile and process export documentation
F	Safety Management	HLTFA402B	Apply advanced first aid
TLIF707C	Implement and coordinate accident-emergency procedures
TLIF1407C	Develop and maintain a safe workplace
TLIF6307A	Administer the implementation of fatigue management strategies
TLIF6407A	Manage fatigue management policy and procedures
G	Teamwork	BSBMGT401A	Show leadership in the workplace
TLIG607C	Facilitate work teams
I	Customer Service	TLII107D	Coordinate quality customer service
TLII507C	Market services and products to clients
J	Quality	AVIJ4002B	Conduct quality control operations related to refuelling/defuelling aircraft
L	Resource Management	TLIL507D	Apply conflict/grievance resolution strategies
TLIL907C	Manage personal work priorities and professional development
TLIL1007C	Assess and confirm customer transport requirements
TLIL3207B	Implement equal employment equity strategies
TLIL3307B	Promote effective workplace practice
TLIL3607B	Develop rosters
TLIL3707B	Apply and amend rosters
O	Security	AVIO4003A	Implement airside access
P	Administration and Finance	TLIP107C	Develop plans to meet customer and organisation needs
TLIP207C	Facilitate and capitalise on change in the workplace
TLIP507C	Manage workplace information
TLIQ1007B	Maintain customer credit accounts and services
R	Contract Procurement	TLIR107C	Monitor supplier performance
TLIR207C	Source goods/services and evaluate contractors
TLIR307C	Negotiate a contract
U	Environment	TLIU107B	Implement and monitor environmental protection policies and procedures
TLIU607B	Conduct environmental audits
W	Equipment and Systems Operations	AVIW5022A	Coordinate the removal of disabled aircraft
AVIW4034A	Supervise aircraft refuelling

AVI40508 Certificate IV in Aviation (Leadership and Supervision)

Modification History

Not applicable.

Description

Rationale:

This qualification reflects the role of a workplace supervisor, customer service supervisor, cabin crew customer service manager, frontline manager or team leader/coordinator in the Aviation environment.

Performance of a broad range of skilled applications including requirements to evaluate and analyse current practice, develop new criteria and procedure for performing current practices and provision of some leadership and guidance to others in the application and planning of the skills.

Pathways Information

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

Employability Skills Summary for

AVI40508	Certificate IV in Aviation (Leadership and Supervision)

The following table contains a summary of the employability skills as identified by the Aviation Industry for this qualification. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that may vary depending on packaging options.

Employability Skill	Industry/enterprise requirements for this qualification include:
Communication	Establish and implement communication systems and procedures required for leadership and supervisory activities Listen to and interpret verbal information related to leadership and supervisory activities Read and interpret relevant regulations, instructions, signs and labels applicable to leadership and supervisory activities Speak clearly and directly on diverse and complex matters related to leadership and supervisory activities Write documents as part of duties, including completion of relevant forms, maintenance schedules and accident and incident reports Negotiate complex issues with others in the course of leadership and supervisory activities Recognise and interpret non-verbal signs, signals and behaviour Use relevant communication equipment.
Teamwork	Provide leadership during leadership and supervisory activities Motivate others in the workplace Collaborate with others in the course of leadership and supervisory activities Manage the resolution of any interpersonal conflicts that may arise during leadership and supervisory activities Manage the avoidance and prevention of harassment of others in the workplace Manage persons of different ages, gender, race, religion, political persuasion, etc.
Problem solving	Identify and solve or report complex problems arising in the course of leadership and supervisory activities Monitor and anticipate problems that may occur in the course of leadership and supervisory activities including hazards and risks and take appropriate action to report or resolve the problems within limits of responsibility Manage the control of hazards and risks in a range of complex and diverse situations that may arise during leadership and supervisory activities Use mathematics to solve problems such as various calculations related to a wide range of leadership and supervisory activities.
Initiative and enterprise	Modify activities dependent on differing situations and contingencies Take appropriate initiatives in a diverse range of operational situations such as those above Manage the response to any changes in equipment, standard operating procedures and the working environment.
Planning and organising	Implement and monitor operational and emergency plans, systems and procedures Implement and monitor systems and procedures for maintaining compliance with regulations and codes of practice Monitor the implementation of the workplace security and safety management systems (where applicable) Monitor and evaluate operational performance and compliance Collect and interpret information needed when undertaking leadership and supervisory activities Organise and plan own supervisory activities Manage time and priorities in the course of leadership and supervisory activities.
Self management	Interpret and apply relevant regulations and instructions Establish and follow own work plans and schedules Evaluate and monitor own work performance.
Learning	Organise learning and assessment activities for others in the workplace Manage adaptation of others in the workplace to any changes in helicopter flight systems, equipment and procedures and the workplace operating environment Instruct, coach or mentor others in the workplace as required Contribute to the assessment of the competence of others in the workplace Assist in creating a learning environment in the workplace Adapt own competence in response to any changes in leadership and supervisory activities Update own knowledge and skills required for leadership and supervisory activities.
Technology	Use complex equipment and systems required during leadership and supervisory activities Implement and monitor operational and maintenance procedures and systems for equipment used during leadership and supervisory activities Implement and monitor the application of OH&S procedures while undertaking leadership and supervisory activities.

Packaging Rules

Requirements for completion of the qualification:

A successful assessment outcome for a total of 15 units comprising:

12 core units listed below

plus

3 elective units from the elective units list.

Core Units

Field	Unit
F	Safety Management	BSBOHS407A	Monitor a safe workplace
G	Teamwork	BSBMGT401A	Show leadership in the workplace
BSBMGT402A	Implement operational plan
BSBWOR402A	Promote team effectiveness
TLIG707B	Work in a socially diverse environment
I	Customer Service	AVII4015A	Monitor and enhance customer service excellence
L	Resource Management	TLIL507D	Apply conflict/grievance resolution strategies
TLIL3207B	Implement equal employment equity strategies
TLIL3307B	Promote effective workplace practice
O	Security	TLIO707C	Undertake emergency response action to a security threat
P	Administration and Finance	TLIP207C	Facilitate and capitalise on change in the workplace
TLIP507C	Manage workplace information

Elective Units

Field	Unit
E	Communication and Calculation	TLIE607D	Collect, analyse and present workplace data and information
F	Safety Management	AVIF3005B	Maintain the safety of people and aircraft
AVIF3006B	Respond to abnormal and emergency situations within the aircraft
AVIF4008A	Supervise cabin safety and security
HLTFA301B	Apply first aid
HLTFA402B	Apply advanced first aid
HLTFA404A	Apply advanced resuscitation techniques
TLIF707C	Implement and coordinate accident-emergency procedures
G	Teamwork	BSBMGT502B	Manage people performance
I	Customer Service	AVII4012B	Manage aircraft passengers and cargo
AVII4013A	Supervise cabin operations
TLII107D	Coordinate quality customer service
TLII507C	Market services and products to clients
L	Resource Management	AVIL3003B	Plan an aircraft load
BSBHRM402A	Recruit, select and induct staff
SITXHRM008A	Manage workplace relations
P	Administration and Finance	TLIP107C	Develop plans to meet customer and organisation needs
TLIP707C	Contribute to the development of a workplace learning environment
U	Environment	TLIU107B	Implement and monitor environmental protection policies and procedures
W	Equipment and Systems Operations	AVIW4034A	Supervise aircraft refuelling

AVI40610 Certificate IV in Aviation (Aircrewman)

Modification History

Not applicable.

Description

Rationale:

This qualification reflects the role of an Aircrewman working in the helicopter operational environment. Successful completion will require competency in units that relate to work defined as aligned at AQF Level 4. Qualifications should be structured to align with licensing and regulatory requirements applicable to the occupation concerned.

Performance of a defined range of skilled operations, usually within a range of broader related activities involving known routines, methods and procedures, where some discretion and judgement is required in the selection of equipment, services or contingency measures and within known time constraints.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

Employability Skills Summary for

AVI40610	Certificate IV in Aviation (Aircrewman)

The following table contains a summary of the employability skills as identified by the Aviation Industry for this qualification. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that may vary depending on packaging options.

Employability Skill	Industry/enterprise requirements for this qualification include:
Communication	Implement communication systems and procedures required for Aircrewman functions Listen to and interpret verbal information related to Aircrewman tasks Read and interpret relevant regulations, instructions, signs and labels applicable to Aircrewman functions Speak clearly and directly on diverse and complex matters Write documents as part of duties, including completion of relevant forms, maintenance schedules and accident and incident reports Negotiate complex issues with others in the course of carrying out Aircrewman tasks Recognise and interpret non-verbal signs, signals and behaviours Use relevant communication equipment.
Teamwork	Provide leadership as required Motivate self and others in the workplace Collaborate with others in the course of Aircrewman functions Resolve any interpersonal conflicts that arise Manage the avoidance and prevention of harassment of others in the workplace Manage persons of different ages, gender, race, religion, political persuasion, etc.
Problem solving	Identify and solve and/or report complex problems arising in the course of work Monitor and anticipate problems that may occur in the course of Aircrewman functions including hazards and risks and take appropriate action to report or resolve the problems within limits of responsibility Manage the control of hazards and risks in a range of complex and diverse situations that may arise Use mathematics to solve problems such as various calculations related to a wide range of Aircrewman functions.
Initiative and enterprise	Modify activities dependent on differing flight situations and contingencies Take appropriate initiatives in a diverse range of operational situations such as those above Manage the response to any changes in equipment, standard operating procedures and the working environment.
Planning and organising	Implement and monitor operational and emergency plans, systems and procedures Implement and monitor systems and procedures for maintaining compliance with regulations and codes of practice Monitor the implementation of the workplace security and safety management systems (where applicable) Monitor and evaluate operational performance and compliance Organise and plan own supervisory activities Manage time and priorities in the course of Aircrewman functions.
Self management	Interpret and apply relevant regulations and instructions Establish and follow own work plans and schedules Evaluate and monitor own work performance.
Learning	Manage adaptation of others in the workplace to any changes in flight systems, equipment and procedures and the workplace operating environment Instruct, coach or mentor others in the workplace as required Contribute to the assessment of the competence of others in the workplace as required Adapt own competence in response to any changes in Aircrewman functions Update own knowledge and skills required for flight supervisory activities.
Technology	Use complex equipment and systems required during Aircrewman tasks Implement and monitor operational and maintenance procedures and systems for equipment used during Aircrewman functions Implement and monitor the application of OH&S procedures when using flight equipment and facilities.

Packaging Rules

Requirements for completion of the qualification:

A successful assessment outcome for a total of 21 units comprising:

14 core units listed below

plus

7 elective units. At least 4 of the elective units must be selected from the elective units list below. Up to 3 elective units with appropriate contextualisation may be selected from any currently endorsed national Training Package or accredited course. Where the choice of a unit from another currently endorsed national Training Package or accredited course is made, this unit must come from a qualification or course at Certificate III or above and must contribute towards the vocational outcome of the qualification.

Core Units

Field	Unit
A	Handling Cargo/Stock	TLIA107C	Secure cargo
E	Communication and Calculations	TLIE207C	Estimate/calculate mass, area and quantify dimensions
F	Safety Management	AVIF4001B	Manage human factors in aircraft flight
AVIF3005B	Maintain the safety of people and aircraft
AVIF3006B	Respond to abnormal and emergency situations within the aircraft
AVIF2014A	Undertake aircraft underwater escape and survival
PUAFIR209B	Work safely around aircraft
L	Resource Management	AVIL3003B	Plan an aircraft load
N	Leadership and Supervision	BSBMGT401A	Show leadership in the workplace
W	Equipment and Systems Operations	AVIW3025A	Complete aircraft/equipment pre- and post-flight actions
Y	Aircraft Operation and Traffic Management	AVIY4051A	Conduct external load-lift operations
AVIY3052A	Conduct Helicopter Landing Site and Unprepared Helicopter Landing Site operations
AVIY4054A	Conduct hoisting operations
Z	Situation Awareness	AVIZ1005B	Maintain basic situation awareness in the aviation workplace

Elective Units

Field	Unit
E	Communication and Calculations	AVIE4001B	Maintain aircraft radio communications
AVIE3003B	Complete a Notice to Airmen (NOTAM)
F	Safety Management	AVIF3016A	Marshal aircraft
HLTFA201A	Provide basic emergency life support
HLTFA404A	Apply advanced resuscitation techniques
J	Quality	AVIJ4002B	Conduct quality control operations related to refuelling/defuelling aircraft
O	Security	TLIO207D	Follow security procedures
W	Equipment and Systems Operations	AVIW3006B	Refuel aircraft
AVIW3024A	Perform wireman duties
AVIW3026A	Conduct night aided vision aviation operations
AVIW3027A	Deliver pyrotechnics and hand held stores
AVIW4028A	Manage aircraft sensor systems
Y	Aircraft Operation and Traffic Management	AVIY4053A	Perform aircrewman cockpit duties
AVIY4055A	Conduct airborne extraction operations
AVIY4056A	Conduct airborne rappelling operations

AVI50308 Diploma of Aviation (Air Traffic Control)

Modification History

Not applicable.

Description

Rationale:

A specialist qualification for the aviation industry. Successful completion will require competency in units that relate to work defined as aligned at AQF Level 5. Qualifications should be structured to align with licensing and regulatory requirements applicable to Air Traffic Controllers.

The self-directed application of knowledge and skills, with substantial depth in some areas where judgement is required in planning and selecting appropriate equipment, services and techniques for self and others. Applications involve participation in the development of strategic initiatives as well as personal responsibility and autonomy in performing complex technical operations or organising others. It may include participation in teams, including those concerned with planning and evaluation functions. Group or team coordination may be involved.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

Employability Skills Summary for

AVI50308	Diploma of Aviation (Air Traffic Control)

The following table contains a summary of the employability skills as identified by the Aviation Industry for this qualification. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that may vary depending on packaging options.

Employability Skill	Industry/enterprise requirements for this qualification include:
Communication	Communicate effectively with managers, staff, clients and suppliers in the course of air traffic control Listen to and interpret complex verbal information related to air traffic control including the clarification and confirmation of work requirements and the receiving of operational feedback Read and interpret applicable regulations, policy documents, strategic plans, technical data, signage, labels, safety management systems, tenders, contracts, project plans, etc. Speak clearly and directly on diverse and complex matters related to air traffic control including sharing data, requirements and procedures relevant to operations, issuing clear and timely instructions, communicating operational details to internal and external stakeholders, and providing support and feedback to staff Write complex documents including communicating with internal and external stakeholders and preparing reports, project plans, specifications and technical reports Responsibly negotiate complex issues with others in the course of air traffic control including resolving conflict, obtaining resources necessary to achieve objectives and negotiating processes and procedures appropriate to statutory and legal requirements Recognise and interpret non-verbal signs, signals and behaviour Establish and implement the organisation's communication systems and procedures Establish and use networks including active involvement in business or professional networks and the building of relationships to provide benefits for the team and organisation Use numeracy effectively to understand operational and data, perform calculations, forecast resource requirements, and audit performance.
Teamwork	Provide situational leadership in appropriate circumstances Manage the resolution of any interpersonal conflicts that may arise in the course of air traffic control Motivate self and others Provide opportunities for staff to achieve and maintain competence Coach, mentor and give feedback to colleagues Provide information, instruction, training and supervision where required Manage the avoidance and prevention of harassment of others in the workplace Ensure the active participation of team members in meeting goals and objectives Collaborate with staff and others in the course of air traffic control Work collaboratively with stakeholders in the context of air traffic control Work with staff and other persons of different ages, gender, race, religion, political persuasion, etc.
Problem solving	Develop practical solutions for problems arising in the course of air traffic control including assessing hazards and ensuring there are plans or processes to manage identified risks, monitoring issues which arise in the course of operations and creating, implementing and applying risk management systems Manage hazards and risks in complex and diverse situations that may occur in the course of air traffic control Solve problems in teams including responding to changes in environment or circumstances, coordinating requirements and issues, and evaluating and monitoring performance Show independence and initiative in identifying problems and solving them.
Problem solving (continued)	Test assumptions taking the context of data and circumstances into account Audit and review systems and plans Use applicable mathematics to solve complex problems related to air traffic control.
Initiative and enterprise	Modify activities dependent on differing work situations and contingencies Take appropriate initiatives in complex and diverse situations such as those above Recognise and respond to changes in internal and external operating environments Contribute to and manage continuous improvement processes Be creative in approaches to change and innovation, in response to conflicts in coordination and allocation of resources Translate ideas into action including applying consultative processes, developing plans, applying new technologies and concepts Value input from colleagues Manage the response to any contingencies and changes in equipment, standard operating procedures and the working environment.
Planning and organising	Implement operational and emergency plans, systems and procedures for the organisation Establish and implement systems and procedures for maintaining compliance with applicable regulations and codes of practice Establish and implement workplace security and safety management systems (where applicable) Contribute to the monitoring, evaluation and reporting on operational performance and compliance Collect, analyse, interpret and organise information needed during air traffic control activities
Planning and organising (continued)	Prepare scope of work and work plans for self and team members where required Be resourceful in planning for and assessing risk Ensure feedback and other data contribute to improvements in operational effectiveness Manage time and priorities in the course of air traffic control Ensure feedback and other data contribute to improvements in operational effectiveness.
Self management	Interpret and apply relevant regulations and instructions Establish and follow own work plans and schedules Evaluate and monitor own work performance Take responsibility for meeting own objectives Have confidence in own vision and goals Develop trust and confidence in staff and other stakeholders Maintain effective networks.
Learning	Adapt to any changes in systems, equipment and procedures and the workplace operating environment Be open to new ideas and change and in particular facilitate and support change processes with staff and apply previous experience and feedback in formulating improvements to practice Provide opportunities for instruction, coaching and mentoring others in the workplace as required Contribute to the assessment of the competence of others in the workplace Identify personal training needs Adapt own competence in response to any changes in air traffic control processes Update own knowledge and skills required for air traffic control activities.
Technology	Use complex equipment and IT systems required during air traffic control activities Apply a range of IT skills Use IT to organise and access data including the monitoring of air traffic control processes, including the tracking of aircraft and the recording and reporting of system status Applying IT as a management tool to store and organise data Implement and monitor operational and maintenance procedures and systems for equipment used during air traffic control activities Implement and monitor the application of OH&S procedures when using IT and office equipment and facilities.

Packaging Rules

Requirements for completion of the qualification:

A successful assessment outcome for a total of at least 8 units comprising:

all 7 units from the core units listed below

plus

at least 1 elective unit from the elective units list.

Core Units

Field	Unit
E	Communication and Calculation	AVIE5002B	Apply air traffic control communication procedures and services
F	Safety Management	AVIF5003B	Manage human performance and team resources during air traffic control operations
AVIF5013A	Provide SAR alerting and emergency control
G	Teamwork	AVIG5001B	Work professionally in an air traffic control workplace
W	Equipment and Systems Operations	AVIW5013B	Operate air traffic control equipment and workstations
Y	Aircraft Operation and Traffic Management	AVIY5022B	Manage traffic flow
Z	Situation Awareness	AVIZ5049A	Manage situational awareness in the air traffic control environment

Elective Units

Field	Unit
Y	Aircraft Operation and Traffic Management	AVIY5048A	Provide approach control services
AVIY5049A	Provide area control services
AVIY5050A	Provide aerodrome control services

AVI50408 Diploma of Aviation (Instrument Flight Operations)

Modification History

Not applicable.

Description

Rationale:

A specialist qualification for the aviation industry. Successful completion will require competency in units that relate to work defined as aligned at AQF Level 5. Qualifications should be structured to align with licensing and regulatory requirements applicable to Instrument Flight Operations.

The self-directed application of knowledge and skills, with substantial depth in some areas where judgement is required in planning and selecting appropriate equipment, services and techniques for self and others. Applications involve participation in the development of strategic initiatives as well as personal responsibility and autonomy in performing complex technical operations or organising others. It may include participation in teams, including those concerned with planning and evaluation functions. Group or team coordination may be involved.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

Employability Skills Summary for

AVI50408	Diploma of Aviation (Instrument Flight Operations)

The following table contains a summary of the employability skills as identified by the Aviation Industry for this qualification. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that may vary depending on packaging options.

Employability Skill	Industry/enterprise requirements for this qualification include:
Communication	Communicate effectively with others while in flight Listen to and interpret complex verbal information related to the flight including the clarification and confirmation of work requirements and the receiving of operational feedback Read and interpret applicable regulations, policy documents, flight plans, instrument panels, technical data, signage, labels, safety management systems, charts, project plans, etc. Speak clearly and directly on diverse and complex matters related to the flight including sharing data, requirements and procedures relevant to operations, issuing clear and timely instructions and information, communicating operational details to internal and external stakeholders, and providing support and feedback to crew Write complex documents including preparing reports, plans, specifications and technical reports Responsibly negotiate complex issues with others in the course of flight including obtaining information necessary to achieve objectives and negotiating processes and procedures appropriate to statutory and legal requirements Recognise and interpret non-verbal signs, signals and behaviours Implement communication systems, protocols and procedures Use networks including active involvement in professional networks and the building of relationships to provide benefits for the team and organisation Use numeracy effectively to understand operational flight data, perform calculations, forecast requirements and measure performance.
Teamwork	Provide situational leadership in appropriate circumstances Motivate self and others Coach, mentor and give feedback to colleagues Provide information, instruction, training and supervision where required Manage the avoidance and prevention of harassment of others in the workplace Collaborate with others in the flight course Work collaboratively with stakeholders in the flight context Work with others of different ages, gender, race, religion, culture etc.
Problem solving	Develop practical solutions for problems arising in the course of flight including assessing hazards and ensuring there are plans or processes to manage identified risks, monitoring issues which arise in the course of operations and implementing and applying risk management systems Manage hazards and risks in complex and diverse situations that may occur in the course of flight Respond to changes in environment or circumstances, coordinating requirements and evaluating and monitoring ongoing performance Show independence and initiative in identifying problems and solving them. Review systems and plans Use applicable mathematics to solve complex problems related to flight.
Initiative and enterprise	Modify activities dependent on differing work situations and contingencies Take appropriate initiatives in complex and diverse situations such as those above Recognise and respond to changes in internal and external operating environments Contribute to and manage continuous improvement processes Be creative in approaches to change and innovation, in response to conflicts in coordination and allocation of resources Translate ideas into action including applying consultative processes, developing plans, applying new technologies and concepts Value input from colleagues Manage the response to any contingencies and changes in equipment, standard operating procedures and the working environment.
Planning and organising	Implement operational and emergency plans, systems and procedures Implement systems and procedures for maintaining compliance with applicable regulations and codes of practice as far as practicable Implement workplace security and safety management systems (where applicable) Contribute to the monitoring, evaluation and reporting on operational performance and compliance Collect, analyse, interpret and organise information needed during flight activities Prepare scope of work and work plans for self and team members where required Be resourceful in planning for and assessing risk Ensure feedback and other data contribute to improvements in operational effectiveness Manage time and priorities in the course of flight Ensure feedback and other data contribute to improvements in operational effectiveness.
Self management	Interpret and apply relevant regulations and instructions Establish and follow own work plans and schedules Evaluate and monitor own work performance Take responsibility for meeting own objectives Have confidence in own vision and goals Develop trust and confidence in staff and other stakeholders Maintain effective networks.
Learning	Adapt to any changes in systems, equipment and procedures and the workplace operating environment Be open to new ideas and change and in particular facilitate and support change processes with staff and apply previous experience and feedback in formulating improvements to practice Provide opportunities for instruction, coaching and mentoring others in the workplace as required Contribute to the assessment of the competence of others in the workplace Identify personal training needs Adapt own competence in response to any changes in operational environment Update own knowledge and skills required for flight activities.
Technology	Use complex equipment and IT systems required during flight Apply a range of IT skills Use IT to organise and access data including the monitoring of the flight including the instrument and the recording and the reporting of system status Applying IT as a management tool to store and organise data Implement and monitor operational and maintenance procedures and systems for equipment used during flight Implement and monitor the application of OH&S procedures when using IT and other equipment and facilities.

Packaging Rules

Requirements for completion of the qualification:

A successful assessment outcome for a total of at least 9 units comprising:

8 core units listed below

plus

at least 1 of the elective units listed below.

NB: An optional units list is also provided so as to allow organisations the flexibility to meet specific needs beyond the mandatory 9 units which make up the qualification.

Core Units

Field	Unit
H	Route Planning and Navigation	AVIH5016A	Plan a flight under Instrument Flight Rules (IFR)
AVIH5017A	Navigate aircraft -IFR
W	Equipment and Systems Operations	AVIW5018A	Operate and manage aircraft systems
Y	Aircraft Operation and Traffic Management	AVIY5020A	Conduct full instrument panel manoeuvres
AVIY5021A	Conduct limited instrument panel manoeuvres
AVIY5025A	Perform an instrument arrival
AVIY5027A	Perform instrument departure - non published procedure
AVIY5033A	Perform visual circling approach

Elective Units

Field	Unit
Y	Aircraft Operation and Traffic Management	AVIY5034A	Perform non-directional beacon (NDB) instrument approach
AVIY5035A	Perform VHF omni-directional radio range (VOR) instrument approach

Optional Units

Field	Unit
Y	Aircraft Operation and Traffic Management	AVIY5023A	Operate multi-engine fixed wing aeroplane
AVIY5026A	Perform standard arrival route (STAR)
AVIY5028A	Perform instrument departure - published procedure (SIDSRD)
AVIY5036A	Perform instrument landing system (ILS) instrument approach
AVIY5037A	Perform distance measuring equipment (DME)/global positioning system arrival
AVIY5038A	Perform global positioning system (GPS)/non-precision approach (NPA)
AVIY5065A	Operate a multi-engine helicopter

AVI50510 Diploma of Aviation (Flight Instructor)

Modification History

Not applicable.

Description

Rationale:

A specialist qualification for the aviation industry. Successful completion will require competency in units that relate to work defined as aligned at AQF Level 5. Qualifications should be structured to align with licensing and regulatory requirements applicable to Flight Instruction.

The self-directed application of knowledge and skills, with substantial depth in some areas where judgement is required in planning and selecting appropriate equipment, services and techniques for self and others. Applications involve participation in the development of strategic initiatives as well as personal responsibility and autonomy in performing complex technical operations or organising others. It may include participation in teams, including those concerned with planning and evaluation functions. Group or team coordination may be involved.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Entry requirements:

Entrants to the Diploma must have either the AVI40108 Certificate IV in Aviation (Commercial Pilot Aeroplane Licence) or AVI40208 Certificate IV in Aviation (Commercial Pilot Helicopter Licence) or be able to demonstrate equivalent competence.

Employability Skills Summary

Employability Skills Summary for

AVI50510	Diploma of Aviation (Flight Instructor)

The following table contains a summary of the employability skills as identified by the Aviation Industry for this qualification. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that may vary depending on packaging options.

Employability Skill	Industry/enterprise requirements for this qualification include:
Communication	Communicate effectively with others while in flight and conducting flight instruction Utilise a range of communication skills such as: listening, questioning, reading, interpreting and writing documents Use effective facilitation and interpersonal skills including verbal and non-verbal signs, signals and behaviours Provide feedback to students and colleagues Listen to and interpret complex verbal information related to flight training including the clarification and confirmation of work requirements and the receiving of operational feedback Read and interpret applicable regulations, policy documents, flight plans, training plans, safety management systems, charts, etc. Responsibly negotiate complex issues with others in the course of flight training including obtaining information necessary to achieve training objectives and negotiating processes and procedures appropriate to statutory and legal requirements Use networks including active involvement in professional networks and the building of relationships to provide benefits for the individual, the team and organisation Use numeracy effectively to understand operational flight data, perform calculations, forecast requirements and measure performance.
Teamwork	Provide leadership in appropriate circumstances Motivate self and others Coach, mentor and provide feedback to colleagues and students Provide information, instruction, training, assessment and supervision where required Manage the avoidance and prevention of harassment of others in the workplace Collaborate with colleagues to compare, review and evaluate assessment processes and outcomes Manage work relationships and seek feedback from stakeholders on professional performance Work with others of different ages, gender, race, religion, culture etc. Actively participate in assessment validation sessions.
Problem solving	Develop practical solutions for problems arising in the course of flight training including assessing hazards and ensuring there are plans or processes to manage identified risks, monitoring issues which arise in the course of flight training and implementing and applying risk management systems Identify and manage hazards and risks in complex and diverse situations that may occur in the course of flight training Respond to changes in environment or circumstances, coordinating requirements and evaluating and monitoring ongoing performance Show independence and initiative in identifying problems and solving them Use applicable mathematics to solve complex problems related to flight training.
Initiative and enterprise	Interpret the learning environment and select delivery approaches which motivate and engage learners Modify activities dependent on differing work situations and contingencies Monitor and improve work practices to enhance inclusivity and learning Take appropriate initiatives in complex and diverse situations Recognise and respond to changes in internal and external operating environments Contribute to continuous improvement processes Be creative in approaches to change and innovation Translate ideas into action including applying consultative processes, developing plans, applying new technologies and concepts Value input from colleagues Implement the response to any contingencies and changes in equipment, standard operating procedures and the working environment.
Planning and organising	Develop training and assessment plans and procedures that maintain compliance with applicable regulations and codes of practice Contribute to the monitoring, evaluation and reporting of training performance and compliance Research, read, analyse, interpret and organise information needed during flight training activities Interpret collected evidence and make judgements of competency Prepare scope of work and work plans for self and team members where required Be resourceful in planning for and assessing risks in training Manage time and priorities in the course of flight training Ensure feedback and other data contribute to improvements in training effectiveness.
Self management	Interpret and apply relevant regulations and instructions Establish and follow own work plans and schedules Adhere to ethical and legal responsibilities Evaluate and monitor own work performance Take responsibility for meeting own objectives including the planning, delivery and review of training Have confidence in own vision and goals Be a role model for inclusiveness and demonstrate professionalism Develop trust and confidence in staff and other stakeholders Maintain effective networks.
Learning	Undertake self evaluation and reflection Research and adapt to any changes in systems, equipment, policies and procedures to maintain currency of knowledge and skills Be open to new ideas and change and in particular promote a culture of learning in the workplace including seeking feedback in formulating improvements to practice Provide instruction, coaching and mentoring of staff and students Assess the competence of others in the workplace Identify personal, staff and student training needs Adapt own competence in response to any changes in operational environment Facilitate individual and work based learning.
Technology	Use technology to enhance outcomes i.e. online delivery, synthetic training devices, research using the web Apply a range of IT skills Use complex equipment and IT systems required for flight training Use student information management systems to record assessments Use IT to organise and access data including the monitoring of flight training Applying IT as a management tool to store and organise data Implement and monitor operational and maintenance procedures and systems for equipment used during flight training Implement and monitor the application of OH&S procedures when using IT and other equipment and facilities.

Packaging Rules

Requirements for completion of the qualification:

A successful assessment outcome for a total of at least 12 units comprising:

8 core units listed below

plus

4 elective units. At least 2 of the elective units must be selected from the elective units list below. Up to 2 elective units with appropriate contextualisation may be selected from any currently endorsed national Training Package or accredited course. Where the choice of a unit from another currently endorsed national Training Package or accredited course is made, this unit must come from a qualification or course at Certificate IV or above and must contribute towards the vocational outcome of the qualification.

Core Units

Field	Unit
M	Training and Assessment	AVIM5002A	Conduct aeronautical knowledge training
AVIM5003A	Conduct flight training
AVIM5005A	Conduct training for the issue of an endorsement
AVIM5008A	Conduct flight review
BSBCMM401A	Make a presentation
TAEDEL301A	Provide work skill instruction
TAEDEL402A	Plan, organise and facilitate learning in the workplace
TAEASS402A	Assess competence

Elective Units

Field	Unit
F	Safety Management	TLIF1007C	Apply fatigue management strategies
TLIF6307A	Administer the implementation of fatigue management strategies
L	Resource Management	TLIL507D	Apply conflict/grievance resolution strategies
TLIL907C	Manage personal work priorities and professional development
M	Training and Assessment	AVIM5001A	Operate a simulator
AVIM5004A	Facilitate training in a synthetic environment
TAEASS401A	Plan assessment activities and processes
TAEASS403A	Participate in assessment validation
TAEASS502A	Design and develop assessment tools
TAEDEL401A	Plan, organise and deliver group-based learning
TAEDES402A	Use training packages and accredited courses to meet client needs
TAELLN401A	Address adult language, literacy and numeracy skills
TAESUS501A	Analyse and apply sustainability skills to learning programs
N	Leadership and Supervision	BSBLED401A	Develop teams and individuals
BSBMGT401A	Show leadership in the workplace
TLIG207C	Lead a work team or group

AVI60110 Advanced Diploma of Aviation (Flight Instruction)

Modification History

Not applicable.

Description

Rationale:

A specialist qualification for the aviation industry. Successful completion will require competency in units that relate to work defined as aligned at AQF Level 6. Qualifications should be structured to align with applicable licensing and regulatory requirements.

The application of a significant range of fundamental principles and complex techniques across a wide and often unpredictable variety of contexts in relation to either varied or highly specific functions. Contribution to the development of a broad plan, budget or strategy is involved and accountability and responsibility for self and others in achieving the outcomes is involved, knowledge and skills, with substantial depth in some areas where judgement is required in planning and selecting appropriate equipment, services and techniques for self and others. Applications involve significant judgement in planning, design, technical or leadership/guidance functions related to products, services, operations or procedures.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Entry requirements:

Entrants to the Advanced Diploma must have the core units of competency of the AVI50510 Diploma of Aviation (Flight Instructor) or be able to demonstrate equivalent competence.

Employability Skills Summary

Employability Skills Summary for

AVI60110	Advanced Diploma of Aviation (Flight Instruction)

The following table contains a summary of the employability skills as identified by the Aviation Industry for this qualification. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that may vary depending on packaging options.

Employability Skill	Industry/enterprise requirements for this qualification include:
Communication	Apply high level language and literacy skills including the ability to communicate effectively and to develop and enhance student performance Establish and maintain strategies for communication and networking Listen to and interpret complex verbal information related to flight training including the clarification and confirmation of work requirements and the receiving of operational feedback Read and interpret applicable regulations, policy documents, flight plans, training plans, safety management systems, charts, project plans, etc. Write complex documents including preparing reports, plans, specifications and technical reports Responsibly negotiate complex issues with others in the course of flight training including obtaining information necessary to achieve training objectives and negotiating processes and procedures appropriate to statutory and legal requirements Implement communication systems, protocols and procedures Use networks including active involvement in professional networks and the building of relationships to provide benefits for the individual, the team and the organisation Use advanced facilitation techniques with students and training staff Determine training needs and prepare proposals and written reports to meet client needs Consult via interviews, meetings, etc.
Teamwork	Provide management and leadership of flight training staff and students Coordinate training and assessment systems Coach, mentor and give feedback to flight training staff and students Provide information, instruction and training where required Manage the avoidance and prevention of harassment of others in the workplace Provide collaborative facilitation to assist others to improve their performance in the flight training environment Organise and manage training staff to meet client needs based on skills and personal attributes Develop and evaluate learning programs customised for individual or group needs Work collaboratively with stakeholders in the flight training context Maintain effective relationships with staff, students and stakeholders Work with others of different ages, gender, race, religion, culture etc.
Problem solving	Design training programs and learning strategies based on characteristics of individuals or target groups Calculate, identify and manage resource issues related to training, i.e. facilities, equipment, staff, time and cost Manage flight training including identifying and assessing hazards and ensuring there are plans or processes to manage identified risks, monitoring issues which arise in the course of operations and implementing and applying risk management systems Manage hazards and risks in complex and diverse situations that may occur in the course of flight training Conduct risk analyses and contingency planning for new and existing training delivery Respond to changes in environment or circumstances, coordinate requirements, evaluate and monitor ongoing performance Investigate, analyse and evaluate scope of training services Show independence and initiative in identifying problems and solving them Review systems and plans.
Initiative and enterprise	Develop innovative and responsive approaches to improve professional practice which motivate and engage staff and students Modify activities dependent on differing work situations and contingencies Monitor and improve work practices to enhance inclusivity and learning Take appropriate initiatives in complex and diverse situations such as those above Recognise and respond to changes in internal and external operating environments Manage continuous improvement processes including exploring options and evaluating processes to ensure continuous improvement Role model, develop and promote innovation Translate ideas into action including applying consultative processes, developing plans, applying new technologies and concepts Value input from staff and students Manage and lead the response to any contingencies and changes in equipment, standard operating procedures and the working environment Apply design skills to develop innovative and flexible cost effective programs.
Planning and organising	Manage operations and develop policies, procedures, emergency plans and systems and maintain appropriate documentation Manage systems and procedures for maintaining compliance with applicable regulations and codes of practice Manage workplace security, fatigue management systems and safety management systems (where applicable) Monitor, evaluate and report on training, operational performance and compliance Collect, research, read, analyse, interpret and organise information for a range of purposes including meeting compliance and other legal requirements required for the conduct of flight training Determine training schedules, maintenance and resource requirements applicable to the conduct of flight training Plan, prioritise and organise workflow Interpret collected evidence and make judgements of competency Manage the planning and assessment of risks in flight training Manage time and priorities in the course of flight training Ensure feedback and other data contribute to improvements in training and operational effectiveness Work with clients in designing learning programs that address individual and/or group needs Determine training schedules, human, physical and material resources required for learning and assessment.
Self management	Interpret and apply relevant regulations and instructions Ensure ethical, legal and organisational requirements underpin all training and operational practices Establish and manage staff work plans and schedules Reflect on, evaluate and monitor own professional performance Role model high standards of performance, inclusiveness, professionalism and participate in professional development activities Take responsibility for staff meeting work objectives Have confidence in own vision and goals Develop trust and confidence in staff and other stakeholders Maintain effective networks.
Learning	Develop and extend own expertise in facilitation Source opportunities including researching information and accessing policies and frameworks to maintain currency and increase own of knowledge and skills Adapt to any changes in systems, equipment and procedures and the workplace operating environment Be open to new ideas and change and in particular manage, facilitate and support change processes with staff and apply previous experience and feedback in formulating improvements to practice Provide instruction, coaching and mentoring of staff and students as required Assess competence of others in the training environment and workplace Develop learner independence, extend their learning styles and readiness to learn Identify personal, staff, and student training needs and professional development opportunities Reflect on own learning Adapt own competence in response to any changes in operational environment Facilitate individual, group based and work based learning.
Technology	Use complex equipment and IT systems required for flight training Apply a range of IT skills Use student information management systems to record assessments and monitor assessment processes and practices Use technology to distribute information to staff, students and clients Identify and organise technology and equipment needs prior to training Develop feedback tools and collate feedback using technology Prepare presentations, submissions, reports and other documentation using a wide range of software packages Use the web to conduct research Use IT to organise and access data including the monitoring of the flight training, fatigue management systems and safety management systems Applying IT as a management tool to store and organise data Manage and monitor operational and maintenance procedures and systems for equipment used during flight training Manage and monitor the application of OH&S procedures when using IT and other equipment and facilities.

Packaging Rules

Requirements for completion of the qualification:

A successful assessment outcome for a total of at least 15 units comprising:

10 core units listed below

plus

5 elective units. At least 3 of the elective units must be selected from the elective units list below. Up to 2 elective units with appropriate contextualisation may be selected from any currently endorsed national Training Package or accredited course. Where the choice of a unit from another currently endorsed national Training Package or accredited course is made, this unit must come from a qualification or course at Diploma or above and must contribute towards the vocational outcome of the qualification.

Core Units

Field	Unit
M	Training and Assessment	TAADES501B	Design and develop learning strategies
TAAENV501B	Maintain and enhance professional practice
TAEDES401A	Design and develop learning programs
TAELLN401A	Address adult language, literacy and numeracy skills
N	Leadership and Supervision	AVIN6003A	Manage flight training
BSBMGT502A	Manage people performance
BSBLED401A	Develop teams and individuals
TAAASS501B	Lead and coordinate assessment systems and services
TAACMQ503B	Lead and conduct training and/or assessment evaluations
P	Administration and Finance	BSBRKG502B	Manage and monitor business or records systems

Elective Units

Field	Unit
G	Teamwork	BSBHRM402A	Recruit, select and induct staff
BSBMKG501B	Identify and evaluate marketing opportunities
BSBWOR502A	Ensure team effectiveness
BSBWRK509A	Manage industrial relations
CHCCAR501B	Conduct career guidance interview
J	Quality	BSBAUD402B	Participate in a quality audit
M	Training and Assessment	AVIM5001A	Operate a simulator
AVIM5004A	Facilitate training in a synthetic environment
AVIM6006A	Deliver operational flight management training
TAACMQ501B	Develop training and/or assessment organisational policies and procedures
TAEDEL401A	Plan, organise and deliver group-based learning
TAADEL503B	Provide advanced facilitation to support learning
TAADES502B	Design and develop learning resources
TAATAS502B	Prepare a tender bid
TAATAS503B	Manage contracted work
TAATAS504B	Facilitate group processes
TAESUS501A	Analyse and apply sustainability skills to learning programs
N	Leadership and Supervision	TAACMQ504B	Determine and manage scope of training and/or assessment services
TAACMQ505B	Lead a team to foster innovation
TAADEL504B	Lead and coordinate training services
P	Administration and Finance	BSBFIM501A	Manage budgets and financial plans

AVISS00001 Aerobatic Pilot Skill Set

Modification History

Not applicable.

Description

Not applicable.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Skill Set Requirements

Units
AVIY4061A	Perform aerobatic manoeuvres
AVIY4062A	Perform an aerobatic sequence
AVIY4066A	Control aircraft in advanced flight manoeuvres
Pathway
The Skill Set is to be undertaken in addition to either the Certificate IV in Aviation (Commercial Pilot Aeroplane Licence) or Certificate IV in Aviation (Commercial Pilot Helicopter Licence) and targets those pilots who work specifically in the Aerobatic Pilot operational environment.
Suggested words for Statement of Attainment
These competencies from the AVI08 Aviation Training Package meet the needs of Aerobatic Pilots. The competencies are drawn from nationally endorsed Training Packages, and provide the skills and knowledge required by persons working as an Aerobatic Pilot in the aviation operational environment. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Target Group

Not applicable.

Suggested words for Statement of Attainment

Not applicable.

AVISS00005 Airborne Rappelling Skill Set

Modification History

Not applicable.

Description

Not applicable.

Pathways Information

Pathway
The Skill Set may form part of the Certificate II in Aviation (Flight Operations) or be achieved separately.

Licensing/Regulatory Information

Not applicable.

Skill Set Requirements

Units
AVIW2032A	Fast rope from a helicopter
AVIW2033A	Rappel from a helicopter
PUAFIR209B	Work Safely around aircraft

Target Group

Target Group: This is a Skill Set covering the role of an Airborne Rappeller within the aviation operational environment.
A total of 3 units of competency must be completed.

Suggested words for Statement of Attainment

Suggested words for Statement of Attainment
These competencies from the AVI08 Aviation Training Package meet the needs of Airborne Rappellers. The competencies are drawn from nationally endorsed Training Packages, and provide the skills and knowledge required by persons working as an Airborne Rappeller in the aviation operational environment.

AVISS00006 Airborne Rappelling Supervisor Skill Set

Modification History

Not applicable.

Description

Not applicable.

Pathways Information

Pathway
The Skill Set may form part of the Certificate IV in Aviation (Aircrewman), or be achieved separately.

Licensing/Regulatory Information

Not applicable.

Skill Set Requirements

Units
AVIY4055A	Conduct airborne extraction operations
AVIY4056A	Conduct airborne rappelling operations

Target Group

Target Group: This is a Skill Set covering the role of an Airborne Rappelling Supervisor within the aviation operational environment.
A total of 2 units of competency must be completed.

Suggested words for Statement of Attainment

Suggested words for Statement of Attainment
These competencies from the AVI08 Aviation Training Package meet the needs of Airborne Rappelling Supervisors. The competencies are drawn from nationally endorsed Training Packages, and provide the skills and knowledge required by persons working as an Airborne Rappelling Supervisor in the aviation operational environment.

AVISS00007 Airborne Recovery Skill Set

Modification History

Not applicable.

Description

Not applicable.

Pathways Information

Pathway
The Skill Set may form part of the Certificate II in Aviation (Flight Operations) or be achieved separately.

Licensing/Regulatory Information

Not applicable.

Skill Set Requirements

Units
AVIW2030A	Be airborne extracted by suspended rope
AVIW2031A	Be airborne extracted using suspended extraction equipment
PUAFIR209B	Work Safely around aircraft

Target Group

Target Group: This is a Skill Set covering the role of personnel engaged in airborne recovery activities within the aviation operational environment.
A total of 3 units of competency must be completed.

Suggested words for Statement of Attainment

Suggested words for Statement of Attainment
These competencies from the AVI08 Aviation Training Package meet the needs of personnel engaged in airborne recovery activities. The competencies are drawn from nationally endorsed Training Packages, and provide the skills and knowledge required by persons engaged in airborne recovery activities in the aviation operational environment.

AVISS00008 Aircraft Underwater Escape Skill Set

Modification History

Not applicable.

Description

Not applicable.

Pathways Information

Pathway
The Skill Set may form part of the Certificate II in Aviation (Flight Operations), the Certificate III in Aviation (Rescue Crewman), the Certificate IV in Aviation (Aircrewman), or be achieved separately. This Skill Set targets those personnel who work specifically in the aviation operational environment who require aircraft underwater escape skills.

Licensing/Regulatory Information

Not applicable.

Skill Set Requirements

Units
AVIF2014A	Undertake aircraft underwater escape and survival
HLTFA201A	Provide basic emergency life support
PUAFIR209B	Work Safely around aircraft

Target Group

Target Group: This is a Skill Set covering a range of roles in the aviation operational environment that require aircraft underwater escape skills including: flight crew, emergency services occupations, airborne observer and other roles not related to flight crew.
A total of 3 units of competency must be completed.

Suggested words for Statement of Attainment

Suggested words for Statement of Attainment
These competencies from the AVI08 Aviation Training Package meet the needs of personnel working in the helicopter operational environment who require aircraft underwater escape skills. The competencies are drawn from nationally endorsed Training Packages, and provide the skills and knowledge required by persons working in the aviation operational environment. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

AVISS00009 Aviation Operator Skill Set

Modification History

Not applicable.

Description

Not applicable.

Pathways Information

Pathway
The Skill Set may form part of the Certificate III in Aviation (Ground Operations and Service), the Certificate III in Aviation (Flight Operations), or be achieved separately.

Licensing/Regulatory Information

Not applicable.

Skill Set Requirements

A total of 4 units of competency must be completed.
Core
AVIZ1005B	Maintain basic situation awareness in the aviation workplace
PUAFIR209B	Work safely around aircraft
TLIE707B	Use communication systems
TLIO207D	Follow security procedures

Target Group

Target Group: This is a Skill Set covering a range of support roles in the Helicopter operational environment including: ground support personnel, maintenance personnel, emergency services occupations, airborne observer and other roles not related to flight crew.

Suggested words for Statement of Attainment

Suggested words for Statement of Attainment
These competencies meet the needs of the Aviation Operator. The competencies are drawn from nationally endorsed Training Packages, and provide the skills and knowledge required by persons working as aviation operators in the Helicopter operational environment.

AVISS00010 Aviation Supervisory Cabin Crew Skill Set

Modification History

Not applicable.

Description

Not applicable.

Pathways Information

Pathway
The Skill Set is to be undertaken in addition to the Certificate IV in Aviation (Leadership and Supervision) and targets those supervisors who work specifically in the Cabin Crew operational environment.

Licensing/Regulatory Information

Not applicable.

Skill Set Requirements

A total of 4 units of competency must be completed.
Core
AVIF3005B	Maintain the safety of people and aircraft
AVIF3006B	Respond to abnormal and emergency situations within the aircraft
HLTFA404A	Apply advanced resuscitation techniques
TLII107D	Coordinate quality customer service

Target Group

Target Group: This is a Skill Set covering the role of the Supervisor in the Cabin Crew within the aviation operational environment.

Suggested words for Statement of Attainment

Suggested words for Statement of Attainment
These competencies from the AVI08 Aviation Training Package meet the needs of Supervisory Cabin Crew. The competencies are drawn from nationally endorsed Training Packages, and provide the skills and knowledge required by persons working as in a supervisory role of cabin crew in the aviation operational environment.

AVISS00011 Emergency Breathing System Skill Set

Modification History

Not applicable.

Description

Not applicable.

Pathways Information

Pathway
The Skill Set is to be undertaken in addition to the Aircraft Underwater Escape Skill Set and targets those personnel who work specifically in the aviation operational environment who utilise emergency breathing systems.

Licensing/Regulatory Information

Not applicable.

Skill Set Requirements

Unit
AVIF2015A	Utilise emergency breathing system

Target Group

Target Group: This is a Skill Set covering a range of roles in the aviation operational environment where Emergency Breathing Systems are utilised including: flight crew, emergency services occupations, airborne observer and other roles not related to flight crew.
A total of 1 unit of competency must be completed.

Suggested words for Statement of Attainment

Suggested words for Statement of Attainment
This competency from the AVI08 Aviation Training Package meets the needs of personnel working in the helicopter operational environment who utilise emergency breathing systems. The competency is drawn from nationally endorsed Training Packages, and provides the skills and knowledge required by persons working in the aviation operational environment. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

AVISS00012 External Load Pilot Skill Set

Modification History

Not applicable.

Description

Not applicable.

Pathways Information

Pathway
The Skill Set is to be undertaken in addition to the Certificate IV in Aviation (Commercial Pilot Helicopter Licence) and targets those pilots who work specifically in the External Load Pilot operational environment.

Licensing/Regulatory Information

Not applicable.

Skill Set Requirements

Unit
AVIY4058A	Pilot a helicopter during external load operations

Target Group

Target Group: This is a Skill Set covering the role of an External Load Pilot within the aviation operational environment.
A total of 1 unit of competency must be completed.

Suggested words for Statement of Attainment

Suggested words for Statement of Attainment
This competency from the AVI08 Aviation Training Package meets the needs of External Load Pilots. The competency is drawn from nationally endorsed Training Packages, and provides the skills and knowledge required by persons working as an External Load Pilot in the aviation operational environment. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

AVISS00013 Formation Pilot Skill Set

Modification History

Not applicable.

Description

Not applicable.

Pathways Information

Pathway
The Skill Set is to be undertaken in addition to either the Certificate IV in Aviation (Commercial Pilot Aeroplane Licence) or Certificate IV in Aviation (Commercial Pilot Helicopter Licence) and targets those pilots who work specifically in the Formation Pilot operational environment.

Licensing/Regulatory Information

Not applicable.

Skill Set Requirements

Units
AVIY4063A	Perform close formation flight
AVIY4064A	Lead an aircraft formation flight

Target Group

Target Group: This is a Skill Set covering the role of the Formation Pilot within the aviation operational environment.
A total of 2 units of competency must be completed.

Suggested words for Statement of Attainment

Suggested words for Statement of Attainment
These competencies from the AVI08 Aviation Training Package meet the needs of Formation Pilots. The competencies are drawn from nationally endorsed Training Packages, and provide the skills and knowledge required by persons working as a Formation Pilot in the aviation operational environment. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

AVISS00014 Handle Dangerous Goods/Hazardous Substances Skill Set

Modification History

Not applicable.

Description

Not applicable.

Pathways Information

The Skill Set may be undertaken in addition to the Certificate III in Aviation (Remote Pilot), or achieved separately.

Licensing/Regulatory Information

Readers should ensure that they have also read the part of the Training Package that outlines licensing and regulatory requirements.

Skill Set Requirements

A total of 1 unit of competency must be completed.
Unit
TLID2003A	Handle dangerous goods/hazardous substances

Target Group

This is a Skill Set covering roles involved in handling dangerous goods/hazardous substances within the aviation environment.

Suggested words for Statement of Attainment

This competency from the TLI10 Transport and Logistics Training Package meets the needs of personnel involved in handling dangerous goods/hazardous substances as part of their broader job role in aviation. The competency is drawn from a nationally endorsed Training Package, and provides the skills and knowledge required to handle dangerous goods/hazardous substances in aviation operations.

Custom Content Section

Not applicable.

AVISS00015 Helicopter Wireman Skill Set

Modification History

Not applicable.

Description

Not applicable.

Pathways Information

Pathway
The Skill Set may form part the Certificate III in Aviation (Flight Operations), or be achieved separately.

Licensing/Regulatory Information

Not applicable.

Skill Set Requirements

Unit
AVIW3024A	Perform wireman duties

Target Group

Target Group: This is a Skill Set required as part of occupational roles involved in performing wireman duties from a rotary wing aircraft.
A total of 1 unit of competency must be completed.

Suggested words for Statement of Attainment

Suggested words for Statement of Attainment
This competency from the AVI08 Aviation Training Package meets the needs of the helicopter wireman. The competency is drawn from a nationally endorsed Training Package, and provides the skills and knowledge required by persons involved in performing wireman duties from a rotary wing aircraft. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

AVISS00016 Manual Handle Freight/Baggage in Aircraft Cargo Hold Confined Spaces Skill Set

Modification History

Not applicable.

Description

Not applicable.

Pathways Information

Pathway
This Skill Set may form part of the Certificate II in Aviation (Ground Operations and Service) or be achieved separately.

Licensing/Regulatory Information

Not applicable.

Skill Set Requirements

Units
AVID2006A	Load and secure aviation freight and baggage
AVID2007A	Unload aviation freight and baggage
AVIF2019A	Work in aircraft confined spaces

Target Group

Target Group: This Skill Set targets those ground operations personnel who specifically load, secure and unload aviation freight and baggage in an aircraft cargo hold confined space.
A total of 3 units of competency must be completed.

Suggested words for Statement of Attainment

Suggested words for Statement of Attainment
These competencies from the AVI08 Aviation Training Package meet the needs of ground operations personnel who load, secure and unload aviation freight and baggage in an aircraft cargo hold confined space. The competencies are drawn from nationally endorsed Training Packages, and provide the skills and knowledge required by persons working in an aircraft cargo hold confined space who load, secure and unload aviation freight and baggage. Licensing, legislative, regulatory or certification requirements are applicable to this Skill Set.

AVISS00017 Marine Transfer Pilot Skill Set

Modification History

Not applicable.

Description

Not applicable.

Pathways Information

Pathway
The Skill Set is to be undertaken in addition to the Certificate IV in Aviation (Commercial Pilot Helicopter Licence) and targets those pilots who work specifically in the Marine Transfer Pilot operational environment.

Licensing/Regulatory Information

Not applicable.

Skill Set Requirements

Unit
AVIY4057A	Perform helicopter deck landing operations

Target Group

Target Group: This is a Skill Set covering the role of the Marine Transfer Pilot within the aviation operational environment.
A total of 1 unit of competency must be completed.

Suggested words for Statement of Attainment

Suggested words for Statement of Attainment
This competency from the AVI08 Aviation Training Package meets the needs of Marine Transfer Pilots. The competency is drawn from nationally endorsed Training Packages, and provides the skills and knowledge required by persons working as a Marine Transfer Pilot in the aviation operational environment. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

AVISS00018 Night Aided Vision Aviation Operations Skill Set

Modification History

Not applicable.

Description

Not applicable.

Pathways Information

Pathway
The Skill Set may form part the Certificate III in Aviation (Flight Operations), or be achieved separately.

Licensing/Regulatory Information

Not applicable.

Skill Set Requirements

Unit
AVIW3026A	Conduct night aided vision aviation operations

Target Group

Target Group: This is a Skill Set covering roles involved in conducting fixed and rotary wing night aided vision aviation operations.
A total of 1 unit of competency must be completed.

Suggested words for Statement of Attainment

Suggested words for Statement of Attainment
This competency from the AVI08 Aviation Training Package meets the needs of personnel involved in night aided vision aviation operations as part of their broader job role. The competency is drawn from a nationally endorsed Training Package, and provides the skills and knowledge required to plan and conduct fixed and rotary wing night aided vision aviation operations. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

AVISS00019 Night Visual Flight Rules (NVFR) Pilot Skill Set

Modification History

AVIY4024A AQF level identifier corrected to AVIY5024A.

Description

Not applicable.

Pathways Information

Pathway
The Skill Set is to be undertaken in addition to either the Certificate IV in Aviation (Commercial Pilot Aeroplane Licence) or Certificate IV in Aviation (Commercial Pilot Helicopter Licence) and targets those pilots who specifically require NVFR Pilot rating in the aviation operational environment.

Licensing/Regulatory Information

Not applicable.

Skill Set Requirements

Units
AVIH4012A	Plan a flight under Night Visual Flight Rules (NVFR)
AVIH4013A	Navigate aircraft - NVFR
AVIY5020A	Conduct full instrument panel manoeuvres
AVIY5021A	Conduct limited instrument panel manoeuvres
AVIY5024A	Operate aircraft in the traffic pattern at night

Target Group

Target Group: This is a Skill Set covering the role of the Night Visual Flight Rules (NVFR) Pilot within the aviation operational environment. This Skill Set does not meet the requirements of a Private Pilot operating under NVFR.
A total of 5 units of competency must be completed.

Suggested words for Statement of Attainment

Suggested words for Statement of Attainment
These competencies from the AVI08 Aviation Training Package meet the needs of NVFR Pilots. The competencies are drawn from nationally endorsed Training Packages, and provide the skills and knowledge required by persons working as a NVFR Pilot in the aviation operational environment. Licensing, legislative, regulatory or certification requirements are applicable to this Skill Set.

AVISS00020 Notice to Airmen Skill Set

Modification History

Not applicable.

Description

Not applicable.

Pathways Information

The Skill Set targets those personnel who are required to complete a Notice to Airmen as part of their job role in aviation operations. It is not aligned to any specific qualification and can be achieved separately.

Licensing/Regulatory Information

Readers should ensure that they have also read the part of the Training Package that outlines licensing and regulatory requirements.

Skill Set Requirements

A total of 1 unit of competency must be completed.
Unit
AVIE3003B	Complete a Notice to Airmen (NOTAM)

Target Group

This is a Skill Set covering roles involved in completing a Notice to Airmen (NOTAM) within the aviation environment.

Suggested words for Statement of Attainment

This competency from the AVI08 Aviation Training Package Version 4 meets the needs of personnel involved in completing a Notice to Airmen (NOTAM) as part of their job role in aviation. The competency is drawn from a nationally endorsed Training Package, and provides the skills and knowledge required by persons working in the aviation environment.

Custom Content Section

Not applicable.

AVISS00021 Rappelling and Winching Pilot Skill Set

Modification History

Not applicable.

Description

Not applicable.

Pathways Information

Pathway
The Skill Set is to be undertaken in addition to the Certificate IV in Aviation (Commercial Pilot Helicopter Licence) and targets those pilots who work specifically in the Rappelling and Winching Pilot aviation operational environment.

Licensing/Regulatory Information

Not applicable.

Skill Set Requirements

Units
AVIY4059A	Pilot a helicopter during roping operations
AVIY4060A	Pilot a helicopter during winching operations

Target Group

Target Group: This is a Skill Set covering the role of a Rappelling and Winching Pilot within the aviation operational environment.
A total of 2 units of competency must be completed.

Suggested words for Statement of Attainment

Suggested words for Statement of Attainment
These competencies from the AVI08 Aviation Training Package meet the needs of Rappelling and Winching Pilots. The competencies are drawn from nationally endorsed Training Packages, and provide the skills and knowledge required by persons working as a Rappelling and Winching Pilot in the aviation operational environment. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

AVISS00022 Simulator Operator Skill Set

Modification History

Not applicable.

Description

Not applicable.

Pathways Information

Pathway
The Skill Set targets those personnel who work specifically in the Simulator Operator operational environment.

Licensing/Regulatory Information

Not applicable.

Skill Set Requirements

Unit
AVIM5001A	Operate a simulator

Target Group

Target Group: This is a Skill Set covering the role of the Simulator Operator within the aviation operational environment.
A total of 1 unit of competency must be completed

Suggested words for Statement of Attainment

Suggested words for Statement of Attainment
This competency from the AVI08 Aviation Training Package meets the needs of Simulator Operators. The competency is drawn from nationally endorsed Training Packages, and provides the skills and knowledge required by persons working as a Simulator Operator in the aviation operational environment.

AVISS00023 Simulator Operator/Trainer Skill Set

Modification History

Not applicable.

Description

Not applicable.

Pathways Information

Pathway
The Skill Set targets those personnel who work specifically in the Simulator Operator/Trainer operational environment. Additionally personnel who are employed in this role should hold the required licencing, qualifications and/or competencies relevant for the training that they are conducting.

Licensing/Regulatory Information

Not applicable.

Skill Set Requirements

Unit
AVIM5001A	Operate a simulator
AVIM5004A	Facilitate training in a synthetic environment
TAEDEL301A	Provide work skill instruction

Target Group

Target Group: This is a Skill Set covering the role of the Simulator Operator/Trainer within the aviation operational environment.
A total of 3 units of competency must be completed.

Suggested words for Statement of Attainment

Suggested words for Statement of Attainment
These competencies from the AVI08 Aviation Training Package meet the needs of Simulator Operators/Trainers. The competencies are drawn from nationally endorsed Training Packages, and provide the skills and knowledge required by persons working as a Simulator Operator/Trainer in the aviation operational environment.

AVISS00024 Simulator Trainer Skill Set

Modification History

Not applicable.

Description

Not applicable.

Pathways Information

Pathway
The Skill Set targets those personnel who work specifically in the Simulator Trainer operational environment. Additionally personnel who are employed in this role should hold the required licencing, qualifications and/or competencies relevant for the training that they are conducting.

Licensing/Regulatory Information

Not applicable.

Skill Set Requirements

Unit
AVIM5004A	Facilitate training in a synthetic environment
TAEDEL301A	Provide work skill instruction

Target Group

Target Group: This is a Skill Set covering the role of the Simulator Trainer within the aviation operational environment.
A total of 2 units of competency must be completed.

Suggested words for Statement of Attainment

Suggested words for Statement of Attainment
This competency from the AVI08 Aviation Training Package meets the needs of Simulator Trainers. The competency is drawn from nationally endorsed Training Packages, and provides the skills and knowledge required by persons working as a Simulator Trainer in the aviation operational environment.

AVISS00025 Use and Maintain Minor Mechanical Equipment Skill Set

Modification History

Not applicable.

Description

Not applicable.

Pathways Information

The Skill Set may be undertaken in addition to the Certificate III in Aviation (Remote Pilot), or achieved separately.

Licensing/Regulatory Information

Readers should ensure that they have also read the part of the Training Package that outlines licensing and regulatory requirements.

Skill Set Requirements

A total of 1 unit of competency must be completed.
Unit
TLIB2029B	Use and maintain minor mechanical equipment

Target Group

This is a Skill Set covering roles involved in using and maintaining minor mechanical equipment within the aviation environment.

Suggested words for Statement of Attainment

This competency from the TLI10 Transport and Logistics Training Package meets the needs of personnel involved in using and maintaining minor mechanical equipment as part of their broader job role in aviation. The competency is drawn from a nationally endorsed Training Package, and provides the skills and knowledge required to use and maintain minor mechanical equipment relevant to aviation operations.

Custom Content Section

Not applicable.

AVISS00026 Aerodrome Reporting Officer Skill Set

Modification History

Release 1. This is the first release of this Skill Set in AVI08 Aviation Training Package Version 5.0. This Skill Set is equivalent to AVISS00002 Aerodrome Reporting Officer Skill Set.

Description

Not applicable.

Pathways Information

The Skill Set is not aligned to any specific qualification and can be achieved separately.

Licensing/Regulatory Information

Readers should ensure that they have also read the part of the Training Package that outlines licensing and regulatory requirements.

Skill Set Requirements

A total of 8 units of competency must be attained.
Unit
AVIB3005A	Inspect and report on aerodrome serviceability
AVIB3006A	Inspect and report on serviceability of aerodrome lighting systems
AVIB3007A	Inspect and report on obstacle limitation surfaces
AVIC2001A	Drive on the airside
AVIE3003B	Complete a Notice to Airmen (NOTAM)
AVIE3004B	Maintain radio communications as part of airport operations
AVIF3025A	Facilitate the safety of aerodrome works and works site access
AVIZ1005B	Maintain basic situation awareness in the aviation workplace

Target Group

This is a Skill Set covering the role of the Aerodrome Reporting Officer within the aviation environment.

Suggested words for Statement of Attainment

These competencies from the AVI08 Aviation Training Package meet the needs of an Aerodrome Reporting Officer. The competencies are drawn from a nationally endorsed Training Package, and provide the skills and knowledge required by persons working in the aviation environment.

Custom Content Section

Not applicable.

AVISS00027 Aerodrome Works Safety Officer working with a Method of Works Plan (MOWP) Skill Set

Modification History

Not applicable.Release 1. This is the first release of this Skill Set in AVI08 Aviation Training Package Version 5.0. This Skill Set is equivalent to AVISS00004 Aerodrome Works Safety Officer working with a Method of Works Plan (MOWP) Skill Set.

Description

Not applicable.

Pathways Information

Not applicable.The Skill Set is not aligned to any specific qualification and can be achieved separately.

Licensing/Regulatory Information

Readers should ensure that they have also read the part of the Training Package that outlines licensing and regulatory requirements.

Skill Set Requirements

A total of 4 units of competency must be attained.
Unit
AVIB3005A	Inspect and report on aerodrome serviceability
AVIB3006A	Inspect and report on serviceability of aerodrome lighting systems
AVIB3007A	Inspect and report on obstacle limitation surfaces
AVIE3003B	Complete a Notice to Airmen (NOTAM)

Target Group

This is a Skill Set covering the role of an Aerodrome Works Safety Officer working with a Method of Works Plan (MOWP) within the aviation environment.

Suggested words for Statement of Attainment

These competencies from the AVI08 Aviation Training Package meet the needs of an Aerodrome Works Safety Officer working with a Methods of Works Plan (MOWP). The competencies are drawn from a nationally endorsed Training Package, and provide the skills and knowledge required by persons working in the aviation environment.

Custom Content Section

Not applicable.

AVISS00028 Aerodrome Works Safety Officer working on Time Limited Works Skill Set

Modification History

Release 1. This is the first release of this Skill Set in AVI08 Aviation Training Package Version 5.0. This Skill Set is equivalent to AVISS00003 Aerodrome Works Safety Officer working on Time Limited Works Skill Set.

Description

Not applicable.

Pathways Information

The Skill Set is not aligned to any specific qualification and can be achieved separately.

Licensing/Regulatory Information

Readers should ensure that they have also read the part of the Training Package that outlines licensing and regulatory requirements.

Skill Set Requirements

A total of 4 units of competency must be completed.
Unit
AVIC2001A	Drive on the airside
AVIE3004B	Maintain radio communications as part of airport operations
AVIF3025A	Facilitate the safety of aerodrome works and works site access
AVIZ1005B	Maintain basic situation awareness in the aviation workplace

Target Group

This is a Skill Set covering the role of the Aerodrome Works Safety Officer working on Time Limited Works within the aviation environment.

Suggested words for Statement of Attainment

These competencies from the AVI08 Aviation Training Package meet the needs of an Aerodrome Works Safety Officer working on Time Limited Works. The competencies are drawn from a nationally endorsed Training Package, and provide the skills and knowledge required by persons working in the aviation environment.

Custom Content Section

Not applicable.

AVISS00029 Maintain Security Awareness and Vigilance in the Aviation Workplace Skill Set

Modification History

Release 1. This is the first release of this Skill Set in AVI08 Aviation Training Package Version 5.0.

Description

Not applicable.

Pathways Information

This Skill Set may form part of the Certificate II in Aviation Transport Protection, or be achieved separately.

Licensing/Regulatory Information

Readers should ensure that they have also read the part of the Training Package that outlines licensing and regulatory requirements.

Skill Set Requirements

A total of 1 unit of competency must be attained.
Unit
AVIZ2050B	Maintain security awareness and vigilance in the aviation workplace

Target Group

This is a Skill Set covering roles involved in maintaining security awareness and vigilance within the aviation environment.

Suggested words for Statement of Attainment

This competency from the AVI08 Aviation Training Package meets the needs of personnel involved in maintaining security awareness and vigilance as part of their broader job role in aviation. This competency is drawn from a nationally endorsed Training Package, and provides the skills and knowledge required for persons working in the aviation environment.

Custom Content Section

Not applicable.

AVISS00030 Remotely Piloted Aircraft (RPA) Observer Skill Set

Modification History

Release 1. This is the first release of this Skill Set in AVI08 Aviation Training Package Version 5.0.

Description

Not applicable.

Pathways Information

This skill set is not aligned to any specific qualification and can be achieved separately.

Licensing/Regulatory Information

Readers should ensure that they have also read the part of the Training Package that outlines licensing and regulatory requirements.

Skill Set Requirements

A total of 3 unit/s of competency must be attained.
Units
AVIE3007A	Maintain remote pilot aircraft systems (RPAS) aeronautical radio communications
AVIZ3052A	Apply situational awareness in remote pilot aircraft systems (RPAS) operations
TLIE1003A	Participate in basic workplace communication

Target Group

Not applicable.This is a Skill Set for Observers operating in the Remote Pilot Aircraft System (RPAS).

Suggested words for Statement of Attainment

These competencies from the AVI08 Aviation Training Package meet the needs of a Remotely Piloted Aircraft (RPA) Observer. These competencies are drawn from a nationally endorsed Training Package, and provide the skills and knowledge required for persons working in the aviation environment.

Custom Content Section

Not applicable.

AVIA3001B Package dangerous goods for air transport

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to package dangerous goods for air transport in accordance with IATA and other relevant regulatory requirements, including selecting appropriate packing instructions, identifying and selecting packing, packaging the dangerous goods, labelling and marking dangerous goods, and stowing the packaged dangerous goods in accordance with regulatory requirements. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in accordance with workplace procedures and the relevant IATA, CASA and other relevant regulatory requirements. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under some supervision usually within a team environment. Work involves the application of operational procedures and relevant regulations during packaging of dangerous goods for air transport across a variety of operational contexts within the Australian aviation industry.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Select appropriate packing instructions	1.1 Type of dangerous goods to be transported is identified in accordance with workplace procedures and regulatory requirements 1.2 Appropriate packing instructions for the identified type of dangerous goods are selected in accordance with the relevant regulatory requirements
2 Identify and select packing	2.1 Required packing materials are identified and selected in accordance with workplace procedures and regulatory requirements 2.2 Checks are made to confirm that the selected packing has undergone all required tests in accordance with the relevant regulatory requirements 2.3 Where required, combination of packing is checked to confirm that it has been appropriately tested in accordance with the relevant regulatory requirements
3 Package the dangerous goods	3.1 Dangerous goods are packaged using the selected packing materials in accordance with workplace procedures and regulatory requirements 3.2 Approved absorbent materials and cushioning is used in accordance with the relevant regulatory requirements
4 Label and mark the packaged dangerous goods	4.1 Packaged dangerous goods are labelled and marked in accordance with workplace procedures and regulatory requirements
5 Stow the packaged dangerous goods	5.1 Packaged dangerous goods are stowed in a warehouse in accordance with workplace procedures and regulatory requirements 5.2 Relevant personnel are advised of the disposition of the stowed packaged dangerous goods in accordance with workplace procedures and regulatory requirements

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant regulatory requirements pertaining to packaging, packing, marking, labelling, documenting, storing and despatching of dangerous goods designated for air transport, including IATA and CASA requirements
Relevant OH&S and environmental procedures and regulations
Safety principles for the packaging of dangerous goods for air transport
Characteristics and ways of identifying various types of dangerous goods
Workplace procedures for packaging, packing, marking, labelling, documenting, storing and despatching of dangerous goods designated for air transport
Documentation requirements for the transport of appropriate dangerous goods by air
Risks that exist when packaging dangerous goods for air transport and related risk control procedures and precautions
Problems that may occur when packaging of dangerous goods for air transport and appropriate action that should be taken in each case
Required skills:
Communicate effectively with others when packaging dangerous goods for air transport
Read and interpret instructions, labels, regulations, procedures and other information relevant to packaging dangerous goods for air transport
Interpret and follow operational instructions and prioritise work
Complete documentation related to packaging dangerous goods for air transport, including labelling and marking the packaged dangerous goods
Operate electronic communication equipment to required protocol
Work collaboratively with others when packaging dangerous goods for air transport
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when packaging dangerous goods for air transport in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when packaging dangerous goods for air transport
Apply precautions and required action to minimise, control or eliminate hazards that may exist during packaging dangerous goods for air transport
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required to package dangerous goods for air transport

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Packaging of dangerous goods for air transport may be carried out:	in any allowable operating and weather conditions at freight depots, terminals and airports in relation to any aircraft types in service in Australia on domestic and international flights in accordance with regulatory and workplace requirements
Performance may be demonstrated:	in appropriately simulated air freight packaging situations, and/or in an operational air freight packaging situation at an airport
Persons consulted during packaging of dangerous goods for air transport may include:	customers other members of the work team(s) supervisors and managers flight crew dangerous goods experts and advisors technical staff
Personal protection equipment may include:	gloves safety footwear safety glasses mask or respirator high visibility clothing
Hazards may include:	hazardous or dangerous materials contamination of, or from, materials being handled spill, leakages, ruptures dust/vapours
Hazard management is:	consistent with the principle of hierarchy of control with elimination, substitution, isolation and engineering control measures being selected before safe working practices and personal protective equipment
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may be referred to as:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	Civil Aviation Safety Regulations relevant to packaging of dangerous goods for air transport relevant IATA dangerous goods regulations relevant Australian Standards and the Industry Safety Code manifests, bar codes, goods and product identification goods identification numbers and codes supplier and/or client instructions OH&S regulations workplace procedures and instructions and job specification workplace checklists for packaging of dangerous goods for air transport emergency procedures flight schedules local instructions induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	Australian and international regulations and codes of practice for the transport of dangerous goods by air relevant IATA dangerous goods regulations IATA standard for air cargo packaging (TACT Rules) relevant requirements, standards and recommended practices of the International Civil Aviation Organization (ICAO) pertaining to packaging of dangerous goods for air transport Air Cargo Tariff (IATA) Australian Civil Aviation Safety Regulations relevant to packaging of dangerous goods for air transport Civil Aviation Act local instructions relevant OH&S legislation environmental protection legislation relevant security regulations relevant Australian Standards industrial relations and workplace compensation legislation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	A - Handling Cargo/Stock

AVIB3004B Manage and carry out pre- and post-flight cabin checks

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to manage and carry out pre- and post-flight cabin safety, security and service checks on a commercial aircraft, including conducting required pre-flight checks, preparing the aircraft cabin for service, carrying out required post-flight checks, and carrying out all required administrative procedures related to the necessary cabin checks. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in accordance with workplace procedures and the relevant legislative and regulatory requirements. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under limited supervision usually within a team environment. Work involves the application of safety and operational principles, procedures and regulatory requirements to the management and conduct of pre- and post-flight cabin safety, security and service checks on commercial aircraft across a variety of operational contexts within the Australian aviation industry.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Carry out pre-flight safety and security checks	1.1 Pre-flight cabin safety and security checks are carried out in accordance with regulatory requirements and workplace procedures 1.2 Where a problem related to aircraft safety or security is identified, appropriate action is taken to promptly address the problem and/or report it to relevant personnel in accordance with regulatory requirements and workplace procedures 1.3 Crew Resource Management (CRM) principles are applied in order to establish and maintain awareness of the impact of time and/or commercial pressure on safety-sensitive tasks 1.4 Tasks are prioritised during pre-flight checks in order to ensure that critical safety tasks are addressed prior to service checks 1.5 Appropriate action is taken in accordance with workplace procedures to report or rectify situations where cabin safety resources are faulty or inadequate in accordance with regulatory requirements and workplace procedures
2 Prepare aircraft cabin for service	2.1 Preparation of the cabin for passenger arrival is conducted in accordance with workplace procedures 2.2 Pre-flight cabin service checks are carried out in accordance with regulatory requirements and workplace procedures 2.3 Cabin resources are accessed to replenish depleted stocks when necessary 2.4 Difficulties in the preparation of the cabin are reported/rectified in accordance with workplace procedures
3 Carry out post-flight checks	3.1 Cabin is inspected and post-flight cabin safety, security and service checks are carried out in accordance with regulatory requirements and workplace procedures 3.2 Any safety or security issues, damage to the aircraft cabin and resources, defective cabin systems and depleted stocks are identified and reported in accordance with workplace procedures
4 Carry out administrative procedures	4.1 Workplace administrative procedures concerning cabin safety, security and service checks and related action are identified and interpreted 4.2 Administrative procedures are implemented in accordance with regulatory requirements and workplace procedures 4.3 All required pre-flight and post-flight cabin safety, security and service checking documentation is completed in accordance with regulatory requirements and workplace requirements

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
Relevant OH&S, security hygiene and environmental procedures/regulations
Relevant customs, quarantine, equal opportunity and anti-discrimination regulations
Regulatory requirements concerning passenger and aircraft safety and security
Crew Resource Management (CRM) and Human Factors (HF) principles
Regulatory requirements and airline procedures and standards for managing and conducting pre- and post-flight cabin safety and security checks on aircraft
Airline procedures and standards for managing and conducting pre- and post-flight cabin service checks on aircraft
Action to be taken during pre- and post-flight cabin checks in response to senior aircrew instructions
Airline administrative procedures
Cabin service features and amenities for various types of aircraft
Cabin safety resources for various types of aircraft
Risks that exist when conducting pre- and post-flight cabin checks and related risk control procedures and precautions
Problems that may occur when managing and conducting pre- and post-flight cabin checks and action that should be taken in each case
Required skills:
Communicate effectively with others when managing and carrying out pre- and post-flight cabin checks
Read and interpret instructions, regulations, procedures and other information relevant to managing and carrying out pre- and post-flight cabin checks
Interpret and follow operational instructions and prioritise work
Complete documentation related to managing and carrying out pre- and post-flight cabin checks
Report difficulties in the preparation of the cabin
Operate electronic communication equipment to required protocol
Work collaboratively with others when managing and carrying out pre- and post-flight cabin checks
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when managing and carrying out pre- and post-flight cabin checks in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when managing and carrying out pre- and post-flight cabin checks
Apply precautions and required action to minimise, control or eliminate hazards that may exist during the conduct of pre- and post-flight cabin checks
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required to manage and carry out pre- and post-flight cabin checks

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Safety, security and service checks may be conducted as a member of an aircrew team:	on any passenger-carrying aircraft type in commercial service during short and/or long haul/international services in any category of service for which the crew member has been trained in any allowable operating and weather conditions in accordance with relevant regulatory and operational requirements
Performance may be demonstrated:	on an approved cabin service simulator in a suitably simulated work environment on a passenger-carrying aircraft
Pre- and post-flight cabin safety and security checks may include checking:	safety resources and equipment in accordance with relevant procedures and regulations, including first aid equipment security of aircraft cabin in accordance with relevant procedures and regulations
Pre- and post-flight cabin service checks may include checking:	cabin facilities for supplies and cleanliness cabin to ensure that pillows, blankets and headrest covers and other passenger resources meet passenger service standards stock of newspapers and magazines to ensure they are adequate and tidy stocks of special resources required for children and infants resources needed for passengers with special needs
Aircraft features and amenities may include:	toilets wheelchairs and equipment for aiding disabled passengers seat controls and adjustments equipment for use with babies audio-visual equipment overhead lockers telephone movie screens in-seat video and entertainment resources
Persons consulted may include:	other members of the aircrew team ground staff security personnel technical staff
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may be referred to as:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	sections of Civil Aviation Safety Regulations and Civil Aviation Orders relevant to pre- and post-flight checks of aircraft airline procedures and instructions and job specifications pre- and post-flight checking procedures and checklists operational manuals manufacturers instructions for aircraft cabin equipment and facilities induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	civil Aviation Act relevant standards and recommended practices (SARPS) of the International Civil Aviation Organization (ICAO) pertaining to the pre- and post flight safety, security and service checks of an aircraft cabin relevant Australian Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to the pre- and post-flight safety, security and service checks of an aircraft cabin relevant OH&S legislation environmental protection legislation equal opportunity and anti-discrimination legislation relevant customs and quarantine regulations relevant Australian Standards industrial relations and workplace compensation legislation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	B - Equipment Checking and Maintenance

AVIB3005A Inspect and report on aerodrome serviceability

Modification History

Release 1. This is the first release of this unit.

This unit replaces and is equivalent to AVIB3001B Inspect and report on an aerodrome.

Unit Descriptor

Not applicable.

Application of the Unit

Work must be carried out in compliance with the relevant regulatory requirements of the Civil Aviation Safety Authority (CASA).

Use for Australian Defence Force (Defence) Aviation is to be in accordance with relevant Defence Orders and Instructions.

Work is performed under limited supervision.

Work involves the application of relevant regulations, principles, protocols and procedures when inspecting and reporting on aerodrome serviceability as part of aerodrome operations. All activities are carried out in accordance with relevant organisational policy and workplace procedures.

Licensing/Regulatory Information

Legislative/regulatory and/or personnel licensing/certification requirements are applicable to this unit.

Pre-Requisites

Nil.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Inspect aerodrome serviceability	1.1	Access to aerodrome is arranged with appropriate authorities
1.2	Aerodrome is inspected for hazards and serviceability
1.3	Situations resulting in unserviceability of the aerodrome are identified in accordance with workplace procedures
1.4	Hazardous situation or unserviceability is rectified or made safe as required, in accordance with workplace procedures and regulatory requirements
Report hazardous situations and unserviceabilities	2.1	Requirements for official notification of hazardous situations or unserviceabilities, are assessed
2.2	Relevant authorities or organisations are notified of hazardous situations or unserviceabilities in accordance with workplace procedures and regulatory requirements
2.3	Reports are completed, filed and disseminated in accordance with workplace procedures
Facilitate repairs	3.1	Hazardous situations and unserviceabilities are rectified in accordance with workplace procedures and regulatory requirements with minimal disruption to aircraft operations
3.2	Relevant authorities or organisations are notified of works that may disrupt aircraft operations in accordance with workplace procedures and regulatory requirements
3.3	Temporary markers, markings and/or temporary aerodrome lighting are deployed as necessary to facilitate repairs
Report restoration of aerodrome serviceability	4.1	Restoration of aerodrome serviceability is confirmed in accordance with workplace procedures and regulatory requirements
4.2	Temporary markers, markings and/or temporary aerodrome lighting used to facilitate repairs are removed
4.3	Relevant authorities are notified of restoration of aerodrome serviceability in accordance with workplace procedures and regulatory requirements

Required Skills and Knowledge

This section describes the knowledge and skills required for this unit.
Required knowledge:
Aerodrome layout, including access routes
Aircraft schedules and their use in inspection and reporting on aerodrome serviceability
Different operating conditions:
all weather conditions
day and night
various forms of transport such as vehicle, other motorised/towed equipment
variety of terrain conditions
Equipment used in the inspection and reporting on aerodrome serviceability:
computer
hand tools
lights
maintenance equipment
markers
radio/s (airband/VHF radio, non-ops/UHF radio)
spills response kit
telephone
vehicle with flashing light
Functions of an aerodrome reporting officer (ARO) and a works safety officer (WSO) as defined in Manual of Standards (MOS) Part 139
Navigational aids:
Distance Measuring Equipment (DME)
Instrument Landing System (ILS)
Non-directional Beacons (NDBs)
VHF Omni-directional Radio Range (VOR)
Operation of airband radio equipment as used to communicate with Air Traffic Control (ATC) and/or pilots
Problems, safety hazards and risks that exist when inspecting an aerodrome and related assessment/management measures that may need to be taken
Procedures for servicing and minor maintenance of equipment used in inspecting and reporting on aerodrome serviceability
Purpose and application of:
aerodrome markers, markings and temporary lighting
Method of Working Plan (MOWP)
Radio frequencies applicable to the aerodrome:
Automatic Terminal Information Services (ATIS)
Common Traffic Advisory Frequency (CTAF)
other air traffic agencies (such as ATC or Flight Information Region (FIR))
Aerodrome Weather Information Broadcast (AWIB)
Relevant information and documents:
Aerodrome Emergency Plan (AEP) and procedures to be followed for each aerodrome emergency
Aerodrome safety management system (SMS) and safety/security policies and principles of risk assessment and risk management
aerodrome Drug and Alcohol Management Plan (DAMP)
Aerodrome Manual
Aeronautical Information Publication (AIP)
AIP – En Route Supplement Australia (ERSA)
airline timetables
Airside Drivers Handbook and/or airside driving requirements for the aerodrome
Civil Aviation Safety Regulations (CASRs)
conditions of service, legislation and industrial agreements including workplace agreements and awards
induction and training materials
logbooks
Manual of Standards (MOS) Part 139 - Aerodromes
manufacturers specifications for equipment used when inspecting and reporting on aerodromes
Notices to Airmen (NOTAMs)
operational checklists
plans and maps
relevant forms and databases
Wildlife Hazard Management Plan
workplace procedures
Relevant legislative and regulatory requirements relating to inspecting and reporting on the serviceability of an aerodrome as identified in:
Civil Aviation Safety Regulations (CASRs) and Manual of Standards (MOS) Part 139
Defence Orders and Instructions
environmental sustainability
standards and recommended practices (SARPs) of the International Civil Aviation Organization (ICAO)
workplace relations
work health and safety (WHS)/occupational health and safety (OHS) and environmental, procedures and regulations including Drug and Alcohol Management Plan (DAMP)
Reporting procedures
Requirements for completing relevant documentation and/or incident reporting
Safety distances required from an aircraft wingtip to objects including other aircraft
Unserviceability markers/markings:
displaced threshold markers
dumbbell markers
signal circle markers
unserviceability lighting
unserviceability cross markers
unserviceability cones
Vehicle or other mobile obstacle markings and equipment:
company logo/identification
orange or yellow painting or distinctive marking (of vehicles regularly used on movement area)
warning lights (orange/amber/yellow) mounted to be visible through 360o
Weather information and its implications for workplace operations
Workplace procedures for inspecting and reporting on aerodrome serviceability

Required skills:
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Adapt to differences in equipment and operating environment in accordance with workplace procedures
Apply relevant systems (such as aerodrome SMS) and procedures to assess and/or mitigate risk that might arise during inspecting and reporting on aerodrome serviceability
Communicate effectively with others when inspecting and reporting on aerodrome serviceability
Complete documentation related to inspecting and reporting on aerodrome serviceability
Identify and correctly use equipment required to conduct an inspection and reporting on aerodrome serviceability
Implement WHS/OHS procedures and relevant regulations
Interpret and follow operational instructions and prioritise work
Modify activities according to workplace contingencies, situations and environments
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Operate electronic communications equipment to required protocol
Read and interpret instructions, regulations, procedures and other information relevant to inspecting and reporting on aerodrome serviceability
Report hazardous situations and unserviceabilities that may arise on an aerodrome
Select and use required personal protective equipment (PPE) conforming to industry and WHS/OHS standards
Work collaboratively with others when inspecting and reporting on aerodrome serviceability
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the Elements, Performance Criteria, Required Skills, Required Knowledge and include demonstration of applying: the required knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement.
Context of and specific resources for assessment	Performance is demonstrated consistently over time and in a suitable range of contexts. Resources for assessment include access to: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals..
Method of assessment	Assessment of this unit must be undertaken by a registered training organization. As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur in an appropriate range of situations in the workplace.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Aerodromes may include:	aerodrome environs: areas surrounding navigational aids buildings drainage systems fences and gates obstacle limitation surfaces (OLS) permanent or temporary structures in the aerodrome environment certified aerodromes registered aerodromes Defence aerodromes joint-user aerodromes other (unclassified) aerodromes
Workplace may include:	aerodrome environs airside entire aerodrome landside office
Workplace procedures may include:	airside driving rules company procedures enterprise procedures organisational procedures standard operating procedures (SOPs)
Workplace hazards may include:	aircraft noise aircraft movements aircraft propellers and rotors dust exposed electrical leads and connections foreign object debris (FOD) fumes hazardous/toxic materials high voltage electrical cables jet blast, propwash other vehicles in the vicinity of the aircraft personnel in the vicinity of the aircraft slippery surfaces
Regulatory requirements may include:	Civil Aviation Safety Regulations (CASRs) Defence Orders and Instructions standards and recommended practices (SARPs) of the International Civil Aviation Organization (ICAO) Manual of Standards (MOS) Part 139 - Aerodromes state/territory and commonwealth regulations concerning: workplace health and safety (WHS)/occupational health and safety (OHS), including drug and alcohol management workplace relations environmental sustainability
Aerodrome hazard and serviceability inspections must include:	animal and bird hazards and objects becoming hazards within obstacle limitation areas movement areas: apron clearway runway and runway strip runway end safety area (RESA) taxiway and taxiway strip
Procedures for initiating repairs or dealing with hazards and/or unservicabilities may include:	accessing current weather information and public/aviation forecasts for the worksite closing the aerodrome to all air traffic contacting the aerodrome users dealing with the hazard ensuring that lighting required to carry out works does not represent a hazard to aircraft operations extinguishing lighting to hazardous section of the movement area notifying appropriate aerodrome maintenance personnel or contractors marking unserviceable area notifying relevant aerodrome personnel partial closure of the movement area reporting by NOTAM serviceability inspection following repairs/rectification undertaking the repairs
Hazardous situations requiring reporting may include:	aerodrome works changes to temporary or permanent published aerodrome information circuit failure failure of: aerodrome beacon lighting to the wind indicator obstacle lights Pilot Activated Lighting (PAL) hazardous situations resulting in some or all of the aerodrome becoming unserviceable partial lighting failures (such as described in MOS Part 139 – Aerodromes) power supply failure restoration of aerodrome serviceability
Relevant authorities for reporting purposes may include:	aerodrome operator or delegated person aerodrome users Air Traffic Control (ATC) Australian Defence Forces Command for military bases Civil Aviation Safety Authority (CASA) NOTAM Office (Airservices Australia)
Persons that may need to be notified regarding aerodrome serviceability may include:	aerodrome tenants/users Air Traffic Control (ATC) airline personnel and managers contractors emergency services personnel other aerodrome/workplace personnel and managers relevant technical staff security personnel safety personnel
Hazardous situations leading to aerodrome unserviceability may include:	bird or animal activity aerodrome works (such as Time Limited Work, major works requiring Method of Working Plan (MOWP)) changes or loss of runway surface frictional characteristics damaged fences or open gates damaged wind indicator disabled aircraft, vehicles, and equipment excessive loose materials faulty drains flooding fuel and oil spills incorrect or unclear markers and unclear runway markings long grass, surface cracks, stones and debris loss of runway shape loss of visibility of markings potholes, cracks, scouring, ruts runway edge fretting, and drop off stripping situations restricting effective operation of navigational aids such as: obstructions (trees, vehicles, structures) vehicle movements within restricted areas unsatisfactory bearing capacity vehicles, plant and equipment on the movement area
Temporary aerodrome lighting may include:	battery powered lights hard-wired portable lights kerosene flares solar powered lights
Suitable means of reporting may include:	Method of Working Plan (MOWP) Notice to Airmen (NOTAM) verbal communications written communication such as fax or email

Unit Sector(s)

Not applicable.

Competency Field

B - Equipment Checking and Maintenance

AVIB3006A Inspect and report on serviceability of aerodrome lighting systems

Modification History

Release 1. This is the first release of this unit.

This unit replaces and is equivalent to AVIB3002B Inspect and report on aerodrome lighting systems.

Unit Descriptor

This unit involves the skills and knowledge required to inspect and report on serviceability of aerodrome lighting systems and includes inspecting and reporting faults in aerodrome lighting, making any identified unserviceable condition safe, and confirming and reporting the return of aerodrome lighting to serviceable condition.

Application of the Unit

Work must be carried out in compliance with the relevant regulatory requirements of the Civil Aviation Safety Authority (CASA).

Use for Australian Defence Force (Defence) Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance.

Work is performed under limited supervision.

Work involves the application of relevant regulations, principles, protocols and procedures when inspecting and reporting on the serviceability of aerodrome lighting systems as part of aerodrome operations. All activities are carried out in accordance with relevant organisational policy and workplace procedures.

Licensing/Regulatory Information

Legislative/regulatory and/or personnel licensing/certification requirements are applicable to this unit.

Pre-Requisites

Nil.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

1	Inspect aerodrome lighting serviceability	1.1	Access to aerodrome is arranged with appropriate authorities
1.2	Lighting systems are prepared for serviceability inspection
1.3	Lighting systems are inspected for serviceability, and faults or hazardous situations that may affect aircraft safety are identified
1.4	Hazardous situation created by faulty lighting systems is rectified or made safe as required, in accordance with workplace procedures and regulatory requirements
2	Report faults in aerodrome lighting	2.1	Requirement for official notification of lighting faults is assessed
2.2	Suitably qualified aerodrome staff or electrical contractors are contacted for repairs as required
2.3	Relevant authorities or organisations are notified of damage to aerodrome lighting, switching mechanisms and circuits in accordance with workplace procedures and regulatory requirements
3	Make unserviceable condition safe	3.1	Faulty lights are replaced or repaired in accordance with workplace procedures and regulatory requirements, with minimal disruption to aircraft movements
3.2	Relevant authorities or organisations are notified of works that may disrupt aerodrome operations in accordance with workplace procedures and regulatory requirements
3.3	Temporary lighting is installed as required
4	Report return of aerodrome lighting to serviceable condition	4.1	Restored aerodrome lighting systems are inspected and confirmed for serviceability
4.2	Temporary lighting is removed
4.3	Relevant authorities or organisations are notified of restoration of lighting serviceability in accordance with workplace procedures and regulatory requirements

Required Skills and Knowledge

This section describes the knowledge and skills required for this unit.
Required knowledge:
Aerodrome layout including access routes
Aircraft schedules and their use in inspecting and reporting on serviceability of aerodrome lighting systems
Allowable minor repairs under electrical codes and/or workplace procedures and arrangements for engaging a qualified electrician to carry out repairs
Basic features and characteristics of aerodrome lighting systems
Different operating conditions:
all weather conditions
day and night
variety of terrain conditions
various forms of transport such as vehicle, other motorised/towed equipment
Effects on serviceability of aerodrome caused by lighting faults
Equipment used in inspecting and reporting on serviceability of aerodrome lighting systems
Operation of airband radio equipment as used to communicate with air traffic control (ATC) and/or pilots
Permanent aerodrome lighting:
aerodrome beacon
approach lighting
apron:
edge lights
flooding lights
illuminated wind indicators
obstacle lighting
Pilot Activated Lighting (PAL)
Precision Approach Path Indicator (PAPI)
runway:
end identification lights
end lights
edge lights
threshold lights
standby power
taxiway:
centreline lights
edge lights
'T' Visual Approach Slope Indicator System (T-VASIS)
Problems, safety hazards and risks that exist when inspecting serviceability of aerodrome lighting systems and related assessment/management measures that may need to be taken into account
Procedures for servicing and minor maintenance of equipment used in inspecting and reporting on serviceability of aerodrome lighting systems
Purpose and application of aerodrome markers, markings and temporary lighting
Radio frequencies applicable to the aerodrome:
Automatic Terminal Information Services (ATIS)
Common Traffic Advisory Frequency (CTAF)
other air traffic agencies (such as ATC or Flight Information Region (FIR))
Aerodrome Weather Information Broadcast (AWIB)
Relevant information/documents:
Aerodrome Emergency Plan (AEP) and procedures to be followed for each aerodrome emergency
aerodrome Drug and Alcohol Management Plan (DAMP)
Aerodrome Manual
aerodrome safety management system (SMS) and safety/security policies and principles of risk assessment and risk management
Aeronautical Information Publication (AIP)
AIP - En Route Supplement Australia (ERSA)
airline timetables
Airside Drivers Handbook and/or airside driving requirements for the aerodrome
Australian Standards
conditions of service, legislation and industrial agreements including workplace agreements and awards
equipment manufacturer specifications for inspecting and reporting on aerodrome lighting systems
induction and training material
logbooks
Manual of Standards (MOS Part 139 - Aerodromes)
Notices to Airmen (NOTAMs)
Operational checklists
plans and maps
Relevant legislative and regulatory requirements relating to inspecting and reporting on the OLS as identified in:
Civil Aviation Safety Regulations (CASRs) and Manual of Standards (MOS) Part 139
Defence Orders and Instructions
environmental sustainability
standards and recommended practices (SARPs) of the International Civil Aviation Organization (ICAO)
workplace relations
work health and safety (WHS)/occupational health and safety (OHS) and environmental, procedures and regulations including Drug and Alcohol Management Plan (DAMP)
Reporting procedures
Requirements for completing relevant documentation and/or incident reporting
Vehicle or other mobile obstacle markings and equipment:
company logo/identification
orange or yellow painting or distinctive marking (of vehicles regularly used on movement area)
warning lights (orange/amber/yellow) mounted to be visible through 360o
Weather information and its implications for workplace operations
Workplace procedures for inspecting and reporting on serviceability of aerodrome lighting systems

Required skills:
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Adapt to differences in equipment and operating environment in accordance with workplace procedures
Apply the relevant systems (such as SMS) and procedures to assess and/or mitigate risk that might arise during inspecting and reporting on serviceability of aerodrome lighting systems
Communicate effectively with others when inspecting and reporting on serviceability of aerodrome lighting systems
Complete documentation related to inspecting and reporting on serviceability of aerodrome lighting systems
Identify and correctly use equipment required to inspect and report on serviceability of aerodrome lighting systems such as:
computer
hand tools
lights
maintenance equipment
markers
radio/s - non-ops/HF radio, airband/VHF radio
telephone
vehicle with flashing light
vehicle siren/loud speaker
Implement WHS/OHS procedures and relevant regulations
Interpret and follow operational instructions and prioritise work
Modify activities according to workplace contingencies, situations and environments
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Operate electronic communications equipment to required protocols
Read and interpret instructions, regulations, procedures and other information relevant to inspecting and reporting on serviceability of aerodrome lighting systems
Report faults in aerodrome lighting
Select and use required personal protective equipment (PPE) conforming to industry and WHS/OHS standards
Work collaboratively with others when inspecting and reporting on serviceability of aerodrome lighting systems
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the Elements, Performance Criteria, Required Skills, Required Knowledge and include demonstration of applying: required knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over time and in a suitable range of contexts. Resources for assessment include access to: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace. In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals..
Method of assessment	Assessment of this unit must be undertaken by a registered training organization. As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests. Practical assessment must occur in an appropriate range of situations in the workplace

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Aerodromes may include:	certified aerodromes Defence aerodromes joint-user aerodromes registered aerodromes other (unclassified) aerodromes
Relevant authorities for reporting purposes may include:	aerodrome: operator or delegated person users Air Traffic Control (ATC) Australian Defence Force Command for military bases Civil Aviation Safety Authority NOTAM Office (Airservices Australia)
Faults in aerodrome lighting may include:	changes to temporary or permanent published aerodrome information circuit failure failure of: aerodrome beacon lighting to the wind indicator obstruction lights Pilot Activated Lighting (PAL) hazardous situations resulting in some or all of the aerodrome lighting becoming unserviceable partial lighting failures (such as described in MOS Part 139 – Aerodromes) power supply failure restoration of aerodrome serviceability
Regulatory requirements may include:	Defence Orders and Instructions electrical codes and regulations environmental sustainability Civil Aviation Safety Regulations (CASRs) standards and recommended practices (SARPs) of the International Civil Aviation Organization (ICAO) workplace relations work health and safety (WHS)/occupational health and safety (OHS) and environmental, procedures and regulations including Drug and Alcohol Management Plan (DAMP)
Aerodrome movement area facilities include:	apron clearway markers, markings and aerodrome lighting runway and runway strip runway end safety area taxiway and taxiway strip
Persons notified may include:	aerodrome tenants/users airline personnel and managers ATC contractors emergency services personnel other aerodrome/workplace personnel and managers relevant technical staff safety personnel security personnel
Temporary lighting includes:	battery powered lights hard-wired portable lights kerosene flares solar powered lights
Workplace procedures for making the lighting problem safe may include:	closing movement area (aerodrome closure) contacting aerodrome user partial closure of movement area
Suitable means of reporting may include:	Method of Working Plan (MOWP) Notices to Airmen (NOTAMs) other written means of communication as is appropriate (fax, email) verbal communications
Procedures for initiating repairs or hazard removal may include:	notifying appropriate aerodrome lighting personnel or electrical contractors notifying relevant aerodrome personnel removing hazard/s serviceability inspection (following repairs) undertaking repairs
Hazards situations may include:	aircraft: movements noise propellers and rotors dust exposed electrical leads and connections foreign object debris (FOD) fumes hazardous/toxic materials high voltage electrical cables jet blast, propwash other personnel airside other vehicles airside slippery surfaces
Workplaces may include:	aerodrome environs airside entire aerodrome landside offices
Workplace procedures may include:	airside driving rules company procedures enterprise procedures organisational procedures standard operating procedures (SOPs)

Unit Sector(s)

Not applicable.

Competency Field

B - Equipment Checking and Maintenance

AVIB3007A Inspect and report on obstacle limitation surfaces

Modification History

Release 1. This is the first release of this unit.

This unit replaces and is equivalent to AVIB3003B Inspect and report on the Obstacle Limitation Surfaces.

Unit Descriptor

This unit involves the skills and knowledge required to inspect and report on obstacle limitation surfaces (OLS) and includes performing a visual inspection of OLS, reporting obstacles in OLS and reporting the return of the aerodrome to the previous status.

Application of the Unit

Work must be carried out in compliance with the relevant regulatory requirements of the Civil Aviation Safety Authority (CASA).

Use for Australian Defence Force (Defence) Aviation is to be in accordance with relevant Defence Orders and Instructions.

Work is performed under limited supervision.

Work involves the application of relevant regulations, principles, protocols and procedures when inspecting and reporting on the OLS as part of aerodrome operations. All activities are carried out in accordance with relevant organisational policy and workplace procedures.

Licensing/Regulatory Information

Legislative/regulatory and/or personnel licensing/certification requirements are applicable to this unit.

Pre-Requisites

Nil.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

1	Perform a visual inspection of OLS	1.1	OLS are inspected visually and objects or structures that have or may become obstacles are identified
1.2	Obstacles in OLS are removed in accordance with workplace procedures
1.3	Where an obstacle cannot be removed, a determination for the reporting, marking or lighting of the obstacle is made in accordance with workplace procedures
2	Report obstacles in OLS	2.1	Where an obstacle cannot be removed, information required for calculation of declared distances and supplementary take off distances is collated in accordance with workplace procedures
2.2	All relevant authorities or organisations are notified of the status of obstacles and declared distances for obstacles
2.3	All relevant authorities or organisations are notified of location of obstacles, where there is no requirement for reporting declared distances
2.4	All relevant authorities or organisations are notified of appropriate marking and lighting requirements using suitable means of communication
3	Report return of aerodrome to previous status	3.1	OLS are inspected visually to confirm removal of temporary obstacles
3.2	Relevant authorities or organisations are notified of removal of temporary obstacles, using suitable means of communication

Required Skills and Knowledge

This section describes the knowledge and skills required for this unit.
Required knowledge:
Aerodrome layout, including access routes
Aircraft schedules and their use in inspecting and reporting on OLS
Different conditions for OLS inspections:
all weather conditions
day and night
various forms of transport such as vehicle, other motorized/towed equipment
variety of terrain conditions
Effects on the usability of the aerodrome caused by obstacles
Function of an aerodrome reporting officer (ARO) or a works safety officer (WSO) as defined in Manual of Standards (MOS) Part 139
Operation of airband radio equipment as used to communicate with air traffic control (ATC) and/or pilots
Principles of shielding
Problems, safety hazards and risks that exist when inspecting and reporting on the OLS and related risk assessment/management measures that may need to be taken
Relevant equipment used in inspecting and reporting on OLS:
computer
lights
radio/s
serviceability markers and cones (displaced threshold markers, dumb bell markers, glider markers, signal circle markers, unserviceability cones, unserviceability cross markers, work limit markers)
telephone
vehicle siren/loud speaker
vehicle with flashing light
Reporting procedures
Relevant information/documents:
aerodrome Drug and Alcohol Management Plan (DAMP)
Aerodrome Manual
Aerodrome Safety Management System (SMS) and safety/security policies and principles of risk assessment and risk management
aerodrome operating procedures
Aeronautical Information Publication (AIP)
AIP - En Route Supplement Australia (ERSA)
Airports Act 1996 and Airports (Protection of Airspace) Regulations
airline timetables
Airside Drivers Handbook and/or airside driving requirements for the aerodrome
Civil Aviation Safety Regulations (CASRs)
conditions of service, legislation and industrial agreements including workplace agreements and awards
equipment manufacturer specifications for inspecting and reporting on the OLS
induction and training material
Manual of Standards (MOS) Part 139 - Aerodromes
Notices to Airmen (NOTAMs)
plans and maps
workplace procedures for inspecting and reporting on the OLS
Relevant legislative and regulatory requirements relating to inspecting and reporting on OLS as identified in:
Civil Aviation Safety Regulations (CASRs) and Manual of Standards (MOS) Part 139
Defence Orders and Instructions
environmental sustainability
standards and recommended practices (SARPs) of the International Civil Aviation Organization (ICAO)
workplace relations
work health and safety (WHS)/occupational health and safety (OHS) and environmental, procedures and regulations including Drug and Alcohol Management Plan (DAMP)
Reporting procedures
Requirements for completing relevant documentation and/or incident reporting
Weather information and its implications for workplace operations
Workplace procedure for inspecting and reporting on the OLS

Required skills:
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Adapt to differences in equipment and operating environment in accordance with workplace procedures
Apply relevant systems (such as aerodrome SMS) and procedures to assess and/or mitigate risk that might arise during inspecting and reporting on the OLS
Communicate effectively with others when inspecting and reporting on the OLS
Complete documentation related to inspecting and reporting on the OLS
Identify and correctly use equipment required to inspect and report on the OLS
Implement WHS/OHS procedures and relevant regulations
Interpret and follow operational instructions and prioritise work
Modify activities according to contingencies, situations and environments
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Operate electronic communication equipment to required protocol
Read and interpret instructions, regulations, procedures and other information relevant to inspecting and reporting on the OLS
Report any obstacles in OLS of an aerodrome and when the aerodrome has been returned to its previous status
Select and use required personal protective equipment (PPE) conforming to industry and WHS/OHS standards
Work collaboratively with others when inspecting and reporting on OLS
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the Elements, Performance Criteria, Required Skills, Required Knowledge and include demonstration of applying: required knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over time and in a suitable range of contexts. Resources for assessment include access to: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace. In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation. As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests. Practical assessment must occur in an appropriate range of situations in the workplace.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Obstacles may include:	existing objects or structures proposed objects or structures
And may occur within:	movement area apron clearway markers, markings and aerodrome lighting runway and runway strip runway end safety area taxiway and taxiway strip OLS
Surfaces which comprise OLS include:	approach and take-off surfaces baulked landing surfaces conical surface inner approach surface inner horizontal surface inner transitional surface outer horizontal surface transitional surface
Workplace procedures may include:	airside driving rules company procedures enterprise procedures organisational procedures standard operating procedures (SOPs)
Relevant authorities for accessing and reporting purposes include:	aerodrome: operator or delegated person users air traffic control (ATC) Australian Defence Force Command for military bases Civil Aviation Safety Authority (CASA) NOTAM Office (Airservices Australia)
Aerodromes may include:	certified aerodromes Defence aerodromes joint-user aerodromes registered aerodromes other (unclassified) aerodromes
Persons notified regarding the inspection and reporting of the OLS may include:	aerodrome tenants/users airline personnel and managers ATC contractors emergency services personnel other aerodrome/workplace personnel and managers relevant technical staff safety personnel security personnel
Declared distances include:	accelerate stop distance (ASDA) end of TODA gradient landing distance available (LDA) supplementary take-off distances (STODA) and associated gradients take-off distance available (TODA) take-off run available (TORA)
Suitable means of reporting may include:	Method of Working Plan (MOWP) Notices to Airmen (NOTAMs) verbal communications written communication via fax, email
Workplaces may include:	aerodrome environs airside entire aerodrome landside offices

Unit Sector(s)

Not applicable.

Competency Field

B - Equipment Checking and Maintenance

AVIC2001A Drive on the airside

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to drive on the airside while meeting all relevant licence and aerodrome access requirements. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	This unit applies to aerodromes that operate across a variety of operational contexts within the Australian aviation industry. This unit must be assessed in accordance with individual aerodrome licensing requirements. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under limited supervision. This unit is nominally packaged at Certificate II.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Drive on the airside	1.1 Vehicle airside requirements are complied with including vehicle condition, lighting and licences 1.2 Driving is conducted in accordance with airside driving rules and regulatory requirements 1.3 Airport markings, markers, signs and signals are correctly interpreted and followed 1.4 Appropriate air traffic control clearances are obtained and/or a listening watch is maintained
2 Drive safely on the airside	2.1 Risks and hazards associated with driving airside are identified and managed 2.2 Breaches of airside driving rules are logged and reported 2.3 Airside driving incidents (including runway incursions) are reported when required

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Airside access requirements
Procedures for operating electronic communications equipment
Airside driving requirements for specified aerodrome
Requirements for completing relevant documentation
Procedures to be followed in the event of an emergency
Relevant OH&S and environmental procedures and regulations
Procedures for managing and controlling hazardous situations when carrying out work activities
Standard operating procedures relating to driving airside
Safe operating systems of vehicle being driven airside
Circumstances where airside driving is not permitted
Required skills:
Communicate effectively with others when driving on the airside
Read and interpret instructions, regulations, procedures and other information relevant to driving on the airside
Interpret and follow operational instructions and prioritise work
Complete documentation related to driving on the airside
Operate electronic communication equipment to required protocol
Work collaboratively with others when driving on the airside
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when driving on the airside in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when driving on the airside
Apply precautions and required action to minimise, control or eliminate hazards that may exist while driving on the airside
Monitor and anticipate operational problems and hazards and take appropriate action
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective clothing and equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required when driving on the airside

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures (SOPs)
The work site may include:	the entire aerodrome
Operating conditions may involve:	various forms of transport e.g. vehicle, motorised airside equipment and bicycles a variety of terrain conditions all weather conditions day or night
Information/documents may include:	airport driving rules/handbook aerodrome plans and maps Aerodrome Manual incident report forms vehicle log books operational procedures
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders licence requirements of the relevant licensing authority local instructions relevant OH&S legislation Manual of Standards - Aerodromes (part 139) associated state driving requirements
Equipment may include:	radio vehicle

Unit Sector(s)

Not applicable.

Competency field

Competency Field	C - Driving Vehicle

AVIC4002A Administer airside driving

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to administer the procedures which authorise driving on the airside. This includes testing drivers, issuing permits and investigating airside driving incidents. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	This unit applies to aerodromes that operate across a variety of operational contexts within the Australian aviation industry. The work must be carried out in accordance with applicable operational standards as required by CASA when administering airside driving. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under limited supervision. This unit is nominally packaged at Certificate IV.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Test applicants to drive airside	1.1 Airside driving tests are administered and results recorded in accordance with established procedures 1.2 Documentation is issued to the appropriate authorities when required and recorded
2 Administer vehicle permits (where applicable)	2.1 Permit is issued in accordance with aerodrome procedures 2.2 Conditions of use of permit are explained to applicant
3 Investigate airside driving incidents	3.1 Reports on incidents and accidents are prepared and escalated appropriately 3.2 Procedures and any rules for driving airside are reviewed 3.3 Recommendations are made to aerodrome management

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Procedures for operating electronic communications equipment
Requirements for completing relevant documentation
Code of practice for working collaboratively with others
Procedures for servicing and minor maintenance
Typical defects that can occur and related action that should be taken
Procedures for identifying equipment defects and assessing for appropriate action
External features of equipment that must be checked during a pre-operational visual inspection
Procedures for checking fluid levels and carrying out lubrication processes
Principles, purpose and location of controls, monitoring devices, and systems
Steps involved in planning the work activities
Procedures for adjusting controls to optimise the operation of the equipment
Procedures to be followed in the event of an emergency
Relevant sections of national and state or territory regulatory requirements and codes of practice
Relevant OH&S and environmental procedures and regulations
Procedures for managing and controlling hazardous situations when carrying out work activities
Sources of information on differences in equipment and related standard operating and servicing procedures
Controls, instruments and indicators and their purpose, location and use
Visual inspection procedures
Pre-operational checks
Start-up procedures
Operating procedures
Braking and safety system procedures
Operating controls
Functions of all supervisory indicators and controls and related checks for correct operation
Lubrication requirements
Cleaning requirements
Functions of ancillary systems and related checks for correct operation
Procedures for starting and operating ancillary systems
Fuel tank capacity and range (where applicable)
Communication equipment checks
Required skills:
Communicate effectively with others when administering airside driving
Read and interpret instructions, regulations, procedures and other information relevant to airside driving
Interpret and follow operational instructions and prioritise work
Complete documentation related to administering airside driving
Operate electronic communication equipment to required protocol
Work collaboratively with others when administering airside driving
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when administering airside driving in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when administering airside driving
Apply precautions and required action to minimise, control or eliminate hazards that may exist during airside driving
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective clothing and equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required to administer airside driving

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures (SOPs)
The work site may include:	an office and the airside
Equipment to include:	radio vehicle computer
Information or documents may include:	aerodrome driving rules/handbook authorities to drive airside vehicle permits legislation by-laws plans maps the Aerodrome Manual tests report forms
Operating conditions may involve a range of:	testing issuing reviewing and reporting scenarios
Applicable regulations and legislation may include:	sections of Civil Aviation Safety Regulations and Civil Aviation Orders relevant OH&S and environmental regulations Manual of Standards - Aerodromes (part 139) sections of Transport Safety Investigations Act pertaining to the reporting of transport safety matters licence requirements of the relevant licensing authority

Unit Sector(s)

Not applicable.

Competency field

Competency Field	C - Driving Vehicle

AVID2001B Accept dangerous goods for air transport

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to accept dangerous goods for air transport in accordance with IATA and other relevant regulatory requirements, including interpreting freight documentation, recognising dangerous goods, accepting appropriate dangerous goods, declining to accept prohibited and improperly prepared dangerous goods, preparing required dangerous goods documentation, and stowing dangerous goods. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in accordance with workplace procedures and the relevant IATA, CASA and other relevant regulatory requirements. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under some supervision usually within a team environment. Work involves the application of operational procedures and relevant regulations during acceptance of dangerous goods for air transport across a variety of operational contexts within the Australian aviation industry.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Interpret freight documentation	1.1 Received documentation for the transport of freight by air is examined and interpreted in accordance with workplace procedures and regulatory requirements 1.2 Types of freight to be transported are identified in accordance with workplace procedures and regulatory requirements
2 Recognise dangerous goods	2.1 Freight containing dangerous goods is recognised in accordance with workplace procedures and regulatory requirements 2.2 All types of dangerous goods and items containing dangerous goods are correctly identified 2.3 Workplace policies and regulatory requirements concerning the types of dangerous goods are identified, interpreted and applied
3 Accept appropriate dangerous goods	3.1 Where the identified dangerous goods are not permitted to be transported by air, the shipper is courteously advised that the freight cannot be accepted 3.2 The shipper is given an explanation of reasons why prohibited dangerous goods freight cannot be accepted and is referred to the relevant regulatory requirements in accordance with workplace procedures 3.3 Where the identified dangerous goods are permitted to be transported by air, the requirements for packaging, labelling and handling are confirmed in accordance with workplace procedures and regulatory requirements 3.4 Dangerous goods accepted for air transport are checked to ensure that they are packaged and labelled in accordance with regulatory requirements 3.5 Dangerous goods accepted for air freight are handled in accordance with the regulatory requirements including procedures for emergencies and spills
4 Prepare dangerous goods documentation	4.1 Relevant documentation, including an air waybill and check sheets are prepared and signed in accordance with workplace procedures and regulatory requirements 4.2 Relevant documentation is attached to the freight, processed and filed in accordance with workplace procedures and regulatory requirements
5 Stow dangerous goods	5.1 All dangerous goods are stowed in a warehouse in accordance with workplace procedures and regulatory requirements 5.2 Relevant personnel are advised of the disposition of the stowed dangerous goods in accordance with workplace procedures and regulatory requirements

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant regulatory requirements pertaining to acceptance, packing, marking, labelling, documenting, storing and despatching of dangerous goods designated for air transport, including IATA and CASA requirements
Relevant OH&S and environmental procedures and regulations
Safety principles for the acceptance of dangerous goods for air transport
Characteristics and ways of identifying various types of dangerous goods
Workplace procedures for acceptance, packing, marking, labelling, documenting, storing and despatching of dangerous goods designated for air transport
Documentation requirements for the transport of appropriate dangerous goods by air
Risks that exist when carrying out acceptance of dangerous goods for air transport and related risk control procedures and precautions
Problems that may occur when carrying out acceptance of dangerous goods for air transport and appropriate action that should be taken in each case
Required skills:
Communicate effectively with others when accepting dangerous goods for air transport
Read and interpret documents, instructions, regulations, procedures and other information relevant to accepting dangerous goods for air transport
Interpret and follow operational instructions and prioritise work
Complete documentation related to accepting dangerous goods for air transport
Operate electronic communication equipment to required protocol
Work collaboratively with others when accepting dangerous goods for air transport
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when accepting dangerous goods for air transport in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when accepting dangerous goods for air transport
Apply precautions and required action to minimise, control or eliminate hazards that may exist during the acceptance of dangerous goods for air transport
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required to accept dangerous goods for air transport

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Acceptance of dangerous goods for air transport may be carried out:	in any allowable operating and weather conditions at freight depots, terminals and airports in relation to any aircraft types in service in Australia on domestic and international flights in accordance with regulatory and workplace requirements
Performance may be demonstrated:	in appropriately simulated air freight acceptance situations, and/or in an operational air freight acceptance situation at an airport
Persons consulted during acceptance of dangerous goods for air transport may include:	customers other members of the work team(s) supervisors and managers flight crew dangerous goods experts and advisors technical staff
Personal protection equipment may include but is not limited to:	gloves safety footwear safety glasses mask or respirator high visibility clothing hearing protection sun protection
Hazards may include:	hazardous or dangerous materials contamination of, or from, materials being handled spill, leakages, ruptures dust/vapours
Hazard management is:	consistent with the principle of hierarchy of control with elimination, substitution, isolation and engineering control measures being selected before safe working practices and personal protective equipment
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may be referred to as:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	Civil Aviation Safety Regulations relevant to acceptance of dangerous goods for air transport relevant IATA dangerous goods regulations relevant Australian Standards and the Industry Safety Code manifests, bar codes, goods and product identification goods identification numbers and codes supplier and/or client instructions air waybill materials safety data sheets OH&S regulations workplace procedures and instructions and job specification workplace checklists for acceptance of dangerous goods for air transport emergency procedures including procedures for handling spills flight schedules local instructions induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	Australian and international regulations and codes of practice for the transport of dangerous goods by air, including Australian and International Dangerous Goods Codes relevant IATA dangerous goods regulations IATA standard for air cargo acceptance (TACT Rules) relevant requirements, standards and recommended practices of the International Civil Aviation Organization (ICAO) pertaining to acceptance of dangerous goods for air transport Air Cargo Tariff (IATA) Australian Civil Aviation Safety Regulations relevant to acceptance of dangerous goods for air transport Civil Aviation Act local instructions relevant state/territory regulations pertaining to the transport of dangerous goods by air relevant OH&S legislation environmental protection legislation relevant security regulations relevant Australian Standards industrial relations and workplace compensation legislation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	D - Load Handling

AVID2003B Prepare freight for flight

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to prepare aviation freight for air transport in accordance with OH&S and other regulatory requirements, including identifying the freight, packaging and labelling the freight and assembling the freight ready for loading onto the aircraft. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in accordance with workplace procedures and the relevant IATA, CASA and other relevant regulatory requirements. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under some supervision usually within a team environment. Work involves the application of operational procedures and relevant regulations when preparing aviation freight across a variety of operational contexts within the Australian aviation industry.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Identify freight	1.1 Documentation for the transport of freight by air is examined and interpreted in accordance with workplace procedures and regulatory requirements 1.2 Types of freight to be transported are identified in accordance with workplace procedures and regulatory requirements
2 Package freight	2.1 Requirements for the packaging of freight are identified and interpreted in accordance with workplace procedures 2.2 Materials and resources required for packaging are selected in accordance with workplace procedures 2.3 Freight is securely packaged in accordance with identified requirements 2.4 Live freight is packaged and handled in accordance with workplace procedures and regulatory requirements
3 Label freight	3.1 Requirements for the labelling of the freight are identified and interpreted in accordance with workplace procedures 3.2 Freight is correctly labelled in accordance with workplace procedures and regulatory requirements
4 Assemble freight ready for loading onto aircraft	4.1 Freight is consolidated in accordance with loading plan 4.2 Freight is loaded into containers where required in accordance with workplace procedures and regulatory requirements 4.3 Loose freight is appropriately assembled for transfer to aircraft in accordance with workplace procedures and regulatory requirements 4.4 Live freight is placed in the appropriate assembly area and correctly cared for in accordance with workplace procedures and regulatory requirements 4.5 Freight containing allowable dangerous goods is appropriately segregated and stored in preparation for loading in accordance with workplace procedures and relevant regulatory requirements 4.6 Freight is screened by security for explosives in accordance with workplace procedures and relevant regulatory requirements

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant regulatory requirements pertaining to the preparation of freight for air transport, including IATA and CASA requirements
Relevant OH&S and environmental procedures and regulations
The loading principles for air freight
Features and differences in various types of freight handling and packaging equipment used at Australian airports and freight terminals
Workplace procedures for freight preparation operations for various categories of air freight
Manufacturers instructions for relevant equipment and packing used during freight preparation operations
Manual handling procedures
Risks that exist when carrying out freight preparation operations and related risk control procedures and precautions
Problems that may occur when carrying out freight preparation operations and appropriate action that should be taken in each case
Required skills:
Communicate effectively with others when preparing freight for flight
Read and interpret instructions, regulations, procedures and other information relevant to preparing freight for flight
Interpret and follow operational instructions and prioritise work
Complete documentation related to preparing freight for flight
Operate electronic communication equipment to required protocol
Work collaboratively with others when preparing freight for flight
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when preparing freight for flight in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when preparing freight for flight
Apply precautions and required action to minimise, control or eliminate hazards that may exist during the preparation of freight for flight
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required to prepare freight for flight

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Preparation of freight for air transport may be carried out:	in any allowable operating and weather conditions at freight depots, terminals and airports in relation to any aircraft types in service in Australia on domestic and international flights in accordance with regulatory and workplace requirements
Performance may be demonstrated:	in appropriately simulated air freight preparation situations, and/or in an operational air freight preparation situation at an airport
Persons consulted during preparation of freight for air transport may include:	customers other members of the work team(s) supervisors and managers flight crew international and domestic agents, suppliers, clients relevant authorities and institutions dangerous goods experts and advisors perishable goods experts and advisors experts and advisors on the transport of animals and livestock valuable goods security experts mail/express experts and advisors human remains experts, funeral directors and advisors experts on other special categories of air freight technical staff
Personal protection equipment may include but is not limited to:	gloves safety headwear and footwear safety glasses mask or respirator high visibility clothing hearing protection sun protection
Hazards may include:	hazardous or dangerous materials contamination of, or from, materials being handled spill, leakages, ruptures dust/vapours
Hazard management is:	consistent with the principle of hierarchy of control with elimination, substitution, isolation and engineering control measures being selected before safe working practices and personal protective equipment
Freight may include:	aviation containers/cans loaded with freight general freight loose freight allowable dangerous goods perishable goods fragile goods live freight unaccompanied baggage valuables mail/express diplomatic human remains
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may be referred to as:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	sections of Civil Aviation Safety Regulations and Civil Aviation Orders relevant to preparation of freight for air transport relevant IATA regulations relevant Australian Standards and the industry codes of practice relevant to various categories of air freight manifests, bar codes, goods and product identification goods identification numbers and codes supplier and/or client instructions OH&S regulations workplace procedures and instructions and job specification workplace checklists for preparation of freight for air transport cold chain checklists and guidelines for the air transport of perishable goods emergency procedures flight schedules local instructions induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	Australian and international regulations and codes of practice for the transport of freight by air relevant IATA regulations IATA standard for air cargo relevant requirements, standards and recommended practices of the International Civil Aviation Organization (ICAO) pertaining to preparation of freight for air transport relevant Australian Civil Aviation Safety regulations pertaining to preparation of freight for air transport Civil Aviation Act local instructions relevant OH&S and environmental protection legislation relevant security regulations relevant Australian Standards industrial relations and workplace compensation legislation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	D - Load Handling

AVID2004B Conduct aviation freight weighing operations

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to conduct aviation freight weighing operations in accordance with OH&S and other regulatory requirements, including interpreting freight documentation, weighing freight, measuring dimensions of freight, confirming measurements against freight documentation and completing and signing off the air waybill. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in accordance with workplace procedures and relevant IATA, CASA and other regulatory requirements. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under some supervision usually within a team environment. Work involves the application of operational procedures and IATA, OH&S and other relevant regulations during aviation freight weighing operations at freight terminals/depots or commercial airports across a variety of operational contexts within the Australian aviation industry.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Interpret freight documentation	1.1 Freight documentation is accessed and interpreted in accordance with workplace procedures and regulatory requirements
2 Weigh freight	2.1 Weighing machine is prepared for use in accordance with manufacturers instructions and workplace procedures 2.2 Freight is weighed in accordance with manufacturers instructions and workplace procedures 2.3 Correct manual lifting procedures are used when transferring the freight to and from the weighing machine in accordance with OH&S regulations and workplace procedures 2.4 Measured weight of freight is accurately recorded in accordance with workplace procedures
3 Measure dimensions of freight	3.1 Physical dimensions of the freight are measured in accordance with workplace procedures 3.2 Measured dimensions of the freight are recorded in accordance with workplace procedures 3.3 Freight with unusual shape is noted and an appropriate record is kept in accordance with workplace procedures
4 Confirm measurement against freight documentation	4.1 Weight and physical dimensions, as measured, are compared with those contained within the received documentation 4.2 Where the measured weight and physical dimensions correspond with those in the documentation, appropriate confirmation is recorded on the air waybill in accordance with workplace procedures and regulatory requirements 4.3 Where there is a discrepancy between the measured weight and physical dimensions and those in the documentation, appropriate action is taken to contact the client and report and record the discrepancy in accordance with workplace procedures and regulatory requirements
5 Sign off air waybill	5.1 The air waybill is completed in accordance with workplace procedures and regulatory requirements 5.2 The air waybill is signed off and processed in accordance with workplace procedures and regulatory requirements noting the outcomes of all measurements 5.3 The processed freight is transferred to the despatch area

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
Relevant OH&S and environmental procedures and regulations
The principles of aviation freight transport and the importance of load planning and aircraft trim
Features and differences in various types of weighing equipment used at Australian airports and aviation freight terminals
Workplace procedures for aviation freight weighing operations
Manufacturers instructions for relevant equipment used during aviation freight weighing operations
Manual lifting precautions and procedures
Risks that exist when conducting aviation freight weighing operations and related risk control procedures and precautions
Problems that may occur when conducting aviation freight weighing operations and appropriate action that should be taken in each case
Required skills:
Communicate effectively with others when conducting aviation freight weighing operations
Read and interpret instructions, regulations, procedures and other information relevant to aviation freight weighing operations
Interpret and follow operational instructions and prioritise work
Complete documentation related to aviation freight weighing operations
Operate electronic communication equipment to required protocol
Work collaboratively with others when conducting aviation freight weighing operations
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when conducting aviation freight weighing operations in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when conducting aviation freight weighing operations
Apply precautions and required action to minimise, control or eliminate hazards that may exist during aviation freight weighing operations
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required to conduct aviation freight weighing operations

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Aviation freight weighing operations may be carried out:	in any allowable operating and weather conditions at an aviation freight depot/terminal, or freight check-in point at either a major airport or regional airport within a fully manual process, or in conjunction with automated freight handling/management equipment in relation to either domestic or international aviation freight transport in accordance with relevant regulatory and operational requirements
Performance may be demonstrated:	in appropriately simulated freight weighing situations, and/or in an operational aviation freight weighing situation at an airport/freight terminal
Types of freight may include but are not limited to:	general freight loose freight allowable dangerous goods perishable goods fragile goods live freight unaccompanied baggage valuables mail/express diplomatic human remains
Persons consulted during acceptance of freight for air transport may include:	customers other members of the work team(s) supervisors and managers flight crew dangerous goods experts and advisors perishable goods experts and advisors experts and advisors on the transport of animals and livestock experts on other special categories of air freight technical staff
Personal protection equipment may include but is not limited to:	gloves safety footwear safety glasses mask or respirator (where applicable) high visibility clothing hearing protection sun protection
Hazards may include:	hazardous or dangerous materials contamination of, or from, materials being handled spill, leakages, ruptures dust/vapours
Hazard management is:	consistent with the principle of hierarchy of control with elimination, substitution, isolation and engineering control measures being selected before safe working practices and personal protective equipment
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may be referred to as:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	sections of Civil Aviation Safety Regulations and Civil Aviation Orders relevant to aviation freight weighing operations OH&S regulations workplace procedures and instructions and job specification freight manifest, air waybill and other relevant freight documentation aircraft loading/trim sheet aviation freight weighing checklists emergency procedures flight schedules local instructions manufacturers specifications and instructions relevant weighing equipment induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant requirements, standards and recommended practices of the International Civil Aviation Organization (ICAO) pertaining to aviation freight weighing operations relevant Australian Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to aviation freight weighing operations Civil Aviation Act local instructions relevant OH&S legislation environmental protection legislation relevant security regulations relevant Australian Standards industrial relations and workplace compensation legislation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	D - Load Handling

AVID2005B Accept freight for air transport

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to accept freight for air transport in accordance with IATA and other relevant regulatory requirements, including interpreting freight documentation; recognising dangerous goods, perishable freight, live freight, and freight in other special categories; accepting appropriate freight; declining to accept prohibited and improperly prepared freight; preparing required freight documentation; and stowing freight appropriately. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in accordance with workplace procedures and the relevant IATA, CASA and other relevant regulatory requirements. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under some supervision usually within a team environment. Work involves the application of operational procedures and IATA, OH&S and other relevant regulations during acceptance of freight for air transport across a variety of operational contexts within the Australian and international aviation industry.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Interpret freight documentation	1.1 Received documentation for the transport of freight by air is examined and interpreted in accordance with workplace procedures and regulatory requirements 1.2 Types of freight to be transported are correctly identified in accordance with workplace procedures and regulatory requirements
2 Recognise dangerous goods	2.1 Freight containing dangerous goods is recognised in accordance with workplace procedures and regulatory requirements 2.2 All types of dangerous goods and items containing dangerous goods are correctly identified 2.3 Workplace procedures and regulatory requirements concerning the types of dangerous goods and their acceptance, handling, packing, storage, labelling etc. are interpreted and applied
3 Recognise perishable freight	3.1 Freight containing perishable goods is recognised in accordance with workplace procedures and regulatory requirements 3.2 Workplace procedures and regulatory requirements concerning the various types of perishable goods and their acceptance, handling, packing, storage, labelling, etc. are interpreted and applied
4 Accept appropriate freight	4.1 Where the identified freight is not permitted to be transported by air, the shipper is courteously advised that the freight cannot be accepted 4.2 The consignee is given an explanation of reasons why prohibited freight cannot be accepted and is referred to the relevant regulatory requirements in accordance with workplace procedures 4.3 Where the identified freight is permitted to be transported by air, the requirements for packaging, labelling and handling are confirmed in accordance with workplace procedures and regulatory requirements for the type of goods concerned 4.4 Freight accepted for air transport is checked to ensure that it is packaged and labelled in accordance with regulatory requirements 4.5 Freight accepted for air freight is handled in accordance with the relevant regulatory requirements for the type of goods concerned
5 Prepare freight documentation	5.1 Relevant documentation, including an air waybill and check sheets are prepared and signed in accordance with workplace procedures and regulatory requirements 5.2 Relevant documentation is attached to the freight, processed and filed in accordance with workplace procedures and regulatory requirements
6 Stow freight	6.1 All freight is stowed in a warehouse and monitored in accordance with the workplace procedures and regulatory requirements for the types of goods concerned 6.2 Relevant personnel are advised of the disposition of the stowed freight in accordance with workplace procedures and regulatory requirements

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant regulatory requirements pertaining to acceptance, packing, marking, labelling, documenting, storing and despatching of freight designated for air transport, including IATA and CASA requirements
Relevant OH&S and environmental procedures and regulations
Safety principles for the acceptance of freight for air transport
Characteristics and ways of identifying various types of freight
Workplace procedures for acceptance, packing, marking, labelling, documenting, storing and despatching of various types of freight designated for air transport
Dangerous goods including potential hidden or undeclared dangerous goods and the regulatory requirements procedures, checklists and guidelines for dangerous goods identification, acceptance (or otherwise), handling, packing, storage, labelling, etc.
Cold chain checklists and guidelines for the air transport of perishable goods
Documentation requirements for the transport of various types of freight by air
Risks that exist when accepting freight for air transport and related risk control procedures and precautions
Problems that may occur when carrying out acceptance of freight for air transport and appropriate action that should be taken in each case
Required skills:
Communicate effectively with others when accepting freight for air transport
Read and interpret instructions, regulations, procedures and other information relevant to accepting freight for air transport
Interpret and follow operational instructions and prioritise work
Complete documentation related to accepting freight for air transport
Operate electronic communication equipment to required protocol
Work collaboratively with others when accepting freight for air transport
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when accepting freight for air transport in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when accepting freight for air transport
Apply precautions and required action to minimise, control or eliminate hazards that may exist during the acceptance of freight for air transport
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required when accepting freight for air transport

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Acceptance of freight for air transport may be carried out:	in any allowable operating and weather conditions at freight depots, terminals and airports in relation to any aircraft types in service in Australia on domestic and international flights in accordance with regulatory and workplace requirements
Performance may be demonstrated:	in appropriately simulated air freight acceptance situations, and/or in an operational air freight acceptance situation at an airport
Types of freight may include but are not limited to:	general freight loose freight allowable dangerous goods perishable goods fragile goods live freight unaccompanied baggage valuables mail/express diplomatic human remains
Persons consulted during acceptance of freight for air transport may include:	customers other members of the work team(s) supervisors and managers flight crew dangerous goods experts and advisors perishable goods experts and advisors experts and advisors on the transport of animals and livestock experts on other special categories of air freight technical staff
Personal protection equipment may include but is not limited to:	gloves safety footwear safety glasses mask or respirator (where applicable) high visibility clothing hearing protection sun protection
Hazards may include:	hazardous or dangerous materials contamination of, or from, materials being handled spill, leakages, ruptures dust/vapours
Hazard management is:	consistent with the principle of hierarchy of control with elimination, substitution, isolation and engineering control measures being selected before safe working practices and personal protective equipment
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may be referred to as:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	Civil Aviation Safety Regulations relevant to acceptance of freight for air transport relevant IATA regulations relevant Australian Standards and the industry codes of practice relevant to various categories of air freight manifests, bar codes, goods and product identification goods identification numbers and codes supplier and/or client instructions OH&S regulations workplace procedures and instructions and job specification workplace checklists for acceptance of various types of freight for air transport cold chain checklists and guidelines for the air transport of perishable goods emergency procedures flight schedules local instructions induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	Australian and international regulations and codes of practice for the transport of various types of freight by air relevant IATA regulations IATA standard for air cargo acceptance (TACT Rules) relevant requirements, standards and recommended practices of the International Civil Aviation Organization (ICAO) pertaining to acceptance of dangerous goods for air transport Air Cargo Tariff (IATA) Australian Civil Aviation Safety Regulations relevant to the identification and acceptance of dangerous goods for air transport Civil Aviation Act standards and codes of practice related to the acceptance of perishable goods for air transport standards and codes of practice related to the acceptance of live freight for air transport local instructions relevant OH&S legislation environmental protection legislation relevant security regulations relevant Australian Standards industrial relations and workplace compensation legislation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	D - Load Handling

AVID2006A Load and secure aviation freight and baggage

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to load and secure aviation freight/baggage in accordance with workplace procedures, aircraft manufacturers instructions and regulatory requirements. It includes using in-hold aircraft loading systems and procedures to load, stow and secure aviation freight/baggage on an aircraft and identifying, responding and reporting any malfunctions with the in-hold aircraft loading system and/or problems in the loading, stowing and securing of aviation freight/baggage. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in accordance with workplace procedures and the relevant International Air Transport Association (IATA), Civil Aviation Safety Authority (CASA) and other relevant regulatory requirements. Use for Australian Defence Force (ADF) Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under some supervision usually within a team environment. Work involves the application of operational procedures and IATA, OH&S and other regulations relevant to the loading and securing of aviation freight and baggage onto aircraft across a variety of operational contexts within the Australian aviation industry. This unit of competency is nominally packaged at Certificate II.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Use in-hold aircraft loading system to load and stow aviation freight/baggage onto an aircraft	1.1 Pre-operational checks of in-hold aircraft loading systems are conducted in accordance with workplace procedures 1.2 In-hold aircraft loading system is prepared for operation in accordance with workplace procedures and manufacturers' instructions 1.3 In-hold aircraft loading system is used to facilitate loading and stowing of in-hold freight/baggage in accordance with workplace procedures, aircraft load instruction report and/or aircraft load/trim sheet and regulatory requirements
2 Stow and secure aviation freight/baggage onto an aircraft	2.1 Correct manual handling techniques and procedures are used when stowing freight/baggage in aircraft hold in accordance with OH&S requirements 2.2 Freight/baggage is secured and restrained in aircraft hold in accordance with workplace procedures, aircraft manufacturers' instructions and regulatory requirements 2.3 Cargo hold door/s is/are secured in accordance with workplace procedures, aircraft manufacturers' instructions and regulatory requirements 2.4 Security seals are placed on aircraft cargo hold door/s when required in accordance with workplace procedures and regulatory requirements
3 Respond to problems in loading aircraft freight/baggage onto an aircraft	3.1 A problem in loading, stowing and securing freight/baggage in the aircraft hold is correctly and promptly identified and an appropriate solution is determined in conjunction with other team members and/or load supervisor/team leader in accordance with workplace procedures and regulatory requirements 3.2 Any malfunction of in-hold aircraft loading system is correctly and promptly identified and appropriate action is taken to rectify and/or report the problem in accordance with workplace procedures and regulatory requirements 3.3 Where an identified problem cannot be readily resolved by the load team, it is reported and referred to appropriate personnel

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
Relevant OH&S and environmental procedures and regulations
Principles for the safe and effective handling, loading and securing of freight/baggage into an aircraft cargo hold
Principles and procedures relevant to trimming and balancing the load on an aircraft
Purpose, use and interpretation of aircraft load instruction reports and aircraft load/trim sheets
Features and differences of in-hold loading systems used in various aircraft types
Workplace procedures for loading and securing freight/baggage onto an aircraft
Layout of airport and location of aircraft gates
Relevant local instructions pertaining to the operation of in-hold loading systems and the loading of aircraft cargo holds
Manufacturers instructions for relevant in-hold loading systems
Risks that exist when loading and securing aviation freight/baggage, and related risk control procedures and precautions
Problems that may occur when loading and securing aviation freight/baggage, and appropriate action that should be taken in each case
Required skills:
Communicate effectively with others when loading and securing aviation freight/baggage
Read and interpret instructions, regulations, procedures and other information relevant to loading and securing aviation freight/baggage
Interpret and follow operational instructions and prioritise work
Complete documentation related to loading and securing aviation freight/baggage
Operate electronic communication equipment to required protocol
Work collaboratively with others when loading and securing aviation freight/baggage
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when loading and securing aviation freight/baggage in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when loading and securing aviation freight/baggage
Apply precautions and required action to minimise, control or eliminate hazards that may exist during the loading and securing of aviation freight
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required to load and secure aviation freight/baggage

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills safe manual handling techniques correct techniques for loading an aircraft in accordance with aircraft load instruction reports and/or aircraft load/trim sheets relevant regulations, legislation and workplace procedures applicable to the loading and securing of aviation freight/baggage other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Loading and securing of freight/baggage may be carried out:	in any allowable operating and weather conditions at international airports, domestic airports, regional airports and remote airfields in relation to any aircraft types in service in Australia in accordance with relevant regulatory and operational requirements
Performance may be demonstrated in:	appropriately simulated in-hold loading situations, and/or when loading and securing freight/baggage onto an aircraft
Aviation freight/baggage may include:	unaccompanied baggage Unit Load Device (ULD) loaded with freight/baggage containers/pallets loaded with freight/baggage air cargo/freight loose freight live freight allowable dangerous goods fragile and perishable goods valuables aircraft components mail diplomatic items human remains
Hazards that may exist when loading and securing aviation freight/baggage may include but are not restricted to:	incorrect lifting and manoeuvring techniques (manual handling) for the types of freight/baggage concerned, usually in aircraft cargo hold confined spaces heavy freight/baggage overweight freight/baggage incorrectly labelled freight/baggage falling freight/baggage poorly stacked/stowed/secured freight/baggage freight/baggage of unusual shape or physical size freight/baggage containing illegal substances freight/baggage containing dangerous goods (both declared and/or undeclared) freight/baggage found to be a security risk moving equipment within hold (where applicable) including belt loaders uneven surfaces or gaps in the floor of the aircraft hold protruding surfaces in the aircraft's bulkhead and hold structures noise dust fire climatic conditions/extreme temperature
Personal protective equipment may include but is not restricted to:	hearing protection safety gloves safety footwear safety glasses protective clothing high visibility clothing sun protection
Persons consulted during the loading and securing of aviation freight/baggage may include:	other members of the freight/baggage loading and ramp teams aircrew load controllers load supervisors, team leaders and managers check-in staff ground support staff technical staff
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures standard operating procedures established procedures workplace instructions in Defence context, relevant Defence Orders and Instructions
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to the loading and securing of aviation freight/baggage in Defence context, relevant Defence Orders and Instructions workplace procedures and instructions and job specification aircraft load instruction report aircraft load/trim sheets load manifests air waybills operational checklists for in-hold loading systems procedures for handling special freight/baggage such as live freight, dangerous goods, oversized baggage, fragile freight/baggage and perishable freight/baggage pre/post operational equipment checklists equipment logs/records OH&S regulations emergency procedures flight schedules and gate allocations manufacturers specifications and instructions for the in-hold loading system for the aircraft type induction and training materials conditions of service, legislation and industrial/workplace agreements and awards
Applicable regulations and legislation may include:	relevant requirements, standards and recommended practices of the International Civil Aviation Organization (ICAO) pertaining to the loading and securing of aviation freight/baggage relevant IATA regulations relevant Australian Civil Aviation Safety Regulations pertaining to the loading and securing of aviation freight/baggage Civil Aviation Act relevant Department of Infrastructure,Transport, Regional Development and Local Government (DOTARS) policy relevant OH&S legislation environmental protection legislation relevant Australian Standards industrial relations and workplace compensation legislation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	D - Load Handling

AVID2007A Unload aviation freight and baggage

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to unload aviation freight/baggage in accordance with workplace procedures, aircraft manufacturers instructions and regulatory requirements. It includes preparing for aircraft arrival; using in-hold aircraft loading systems to unload freight/baggage from an aircraft; and identifying, responding and reporting any malfunctions with the in-hold aircraft loading system and/or problems in the unloading of the freight/baggage. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in accordance with workplace procedures and the relevant International Air Transport Association (IATA), Civil Aviation Safety Authority (CASA) and other relevant regulatory requirements. Use for Australian Defence Force (ADF) Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under some supervision usually within a team environment. Work involves the application of operational procedures and IATA, OH&S and other regulations relevant to the unloading of aviation freight and baggage from an aircraft across a variety of operational contexts within the Australian aviation industry. This unit of competency is nominally packaged at Certificate II.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Prepare for aircraft arrival	1.1 Allocated flight number is checked and off-load instruction report obtained 1.2 Appropriate personal protective equipment is selected, fitted and worn in accordance with established workplace procedures 1.3 Designated aircraft bay is checked prior to aircraft arrival 1.4 Foreign Object Debris (FOD) is identified and removed 1.5 Pre-operational check of aircraft unloading equipment is conducted prior to aircraft arrival 1.6 Aircraft unloading equipment is correctly positioned prior to aircraft arrival
2 Use in-hold aircraft loading system to unload freight/baggage from an aircraft	2.1 Aircraft cargo hold door/s surrounds are checked for damage prior to opening 2.2 Damaged aircraft cargo hold door/s are reported where applicable in accordance with established workplace procedures 2.3 Aircraft cargo hold door/s are opened in accordance with established workplace procedures and manufacturers' instructions 2.4 Aircraft in-hold system is checked prior to unloading freight/baggage 2.5 Aircraft is unloaded in accordance with the aircraft off-load instruction report 2.6 Unloading of aircraft cargo hold is confirmed against the aircraft off-load instruction report 2.7 Aircraft cargo hold door/s are closed and secured where applicable in accordance with aircraft schedule and established workplace procedures 2.8 Security seals are placed on aircraft cargo hold door/s when applicable in accordance with workplace procedures and regulatory requirements
3 Respond to problems in unloading freight/baggage from an aircraft	3.1 A problem in unloading freight/baggage from the aircraft cargo hold is correctly and promptly identified and an appropriate solution is determined in conjunction with other team members and/or load supervisor/team leader in accordance with workplace procedures and regulatory requirements 3.2 Any malfunction of in-hold loading system is correctly and promptly identified and appropriate action is taken to rectify and/or report the problem in accordance with workplace procedures and regulatory requirements 3.3 Where an identified problem cannot be readily resolved by the unloading team, it is reported and referred to appropriate personnel

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
Relevant OH&S and environmental procedures and regulations
Principles for the safe and effective handling and unloading of freight/baggage from an aircraft cargo hold
Purpose, use and interpretation of aircraft off-load instruction report
Features and differences of aircraft in-hold loading systems used in various aircraft types
Workplace procedures for unloading freight/baggage from an aircraft
Layout of airport and location of aircraft gates
Relevant local instructions pertaining to the operation of aircraft in-hold loading systems and the unloading of aircraft cargo holds
Manufacturers instructions for relevant aircraft in-hold loading systems
Risks that exist when unloading aviation freight/baggage, and related risk control procedures and precautions
Problems that may occur when unloading aviation freight/baggage, and appropriate action that should be taken in each case
Required skills:
Communicate effectively with others when unloading aviation freight/baggage
Read and interpret instructions, regulations, procedures and other information relevant to unloading aviation freight/baggage
Interpret and follow operational instructions and prioritise work
Complete documentation related to unloading aviation freight/baggage
Operate electronic communication equipment to required protocol
Work collaboratively with others when unloading aviation freight/baggage
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when unloading aviation freight/baggage in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when unloading aviation freight/baggage
Apply precautions and required action to minimise, control or eliminate hazards that may exist during the unloading of aviation freight/baggage
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required to unload aviation freight/baggage

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills safe manual handling techniques correct techniques for unloading an aircraft in accordance with aircraft off-load instruction report relevant regulations, legislation and workplace procedures applicable to the unloading of aviation freight/baggage other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Unloading of aviation freight/baggage may be carried out:	in any allowable operating and weather conditions at international airports, domestic airports, regional airports and remote airfields in relation to any aircraft types in service in Australia in accordance with relevant regulatory and operational requirements
Performance may be demonstrated in:	appropriately simulated in-hold unloading situations, and/or when unloading freight/baggage from an aircraft
Aviation freight/baggage may include:	unaccompanied baggage Unit Load Device (ULD) loaded with freight/baggage containers/pallets loaded with freight/baggage air cargo/freight loose freight live freight allowable dangerous goods fragile and perishable goods valuables aircraft components mail diplomatic items human remains
Hazards that may exist when unloading aviation freight/baggage may include but are not restricted to:	incorrect lifting and manoeuvring techniques (manual handling) for the types of freight/baggage concerned, usually in aircraft cargo hold confined spaces heavy freight/baggage overweight freight/baggage incorrectly labelled freight/baggage falling freight/baggage poorly stacked/stowed/secured freight/baggage freight/baggage of unusual shape or physical size freight/baggage containing illegal substances freight/baggage containing dangerous goods (both declared and/or undeclared) freight/baggage found to be a security risk moving equipment within hold (where applicable) including belt loaders uneven surfaces or gaps in the floor of the aircraft hold protruding surfaces in the aircraft's bulkhead and hold structures noise dust fire climatic conditions/extreme temperature
Personal protective equipment may include but is not restricted to:	hearing protection safety gloves safety footwear safety glasses protective clothing high visibility clothing sun protection
Persons consulted during the unloading of aviation freight/baggage may include:	other members of the freight/baggage loading and ramp teams aircrew load controllers load supervisors, team leaders and managers check-in staff ground support staff technical staff
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures workplace procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to the unloading of aviation freight/baggage in Defence context, relevant Defence Orders and Instructions workplace procedures, instructions and job specification aircraft off-load instruction report aircraft load/trim sheets load manifests air waybills operational checklists for in-hold loading systems procedures for handling special freight/baggage such as live freight, dangerous goods, oversized baggage, fragile freight/baggage and perishable freight/baggage pre/post operational equipment checklists equipment logs/records OH&S regulations emergency procedures flight schedules and gate allocations manufacturers specifications and instructions for the in-hold loading system for the aircraft type induction and training materials conditions of service, legislation and industrial/workplace agreements and awards
Applicable regulations and legislation may include:	relevant requirements, standards and recommended practices of the International Civil Aviation Organization (ICAO) pertaining to the unloading of aviation freight/baggage relevant IATA regulations relevant Australian Civil Aviation Safety Regulations pertaining to the unloading of aviation freight/baggage Civil Aviation Act relevant Department of Infrastructure, Transport, Regional Development and Local Government (DOTARS) policy relevant OH&S legislation environmental protection legislation relevant Australian Standards industrial relations and workplace compensation legislation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	D - Load Handling

AVIE2005B Conduct radio procedures in the aviation airport environment

Modification History

Not applicable.Release 1. Revised unit.

This unit replaces and is equivalent to AVIE2005A Conduct radio procedures in the aviation airport environment.

Unit Descriptor

This unit involves the skills and knowledge required to operate an aviation communication system in an aviation airport environment, including identifying system features, operating a communication system effectively, using appropriate protocols and terminology, maintaining equipment and completing documentation.

Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Work must be carried out in accordance with workplace procedures and relevant International Civil Aviation Organisation (ICAO), Civil Aviation Safety Authority (CASA) and other relevant legislative and regulatory requirements.

Work is performed under some supervision usually within a team environment.

Work involves the application of established principles and practice and the use of aviation terminology and vocabulary in day-to-day communications.

Licensing/Regulatory Information

Refer to Unit Descriptor.

Pre-Requisites

Nil.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

1	Identify aviation communication system features	1.1	System features and control functions of aviation communication systems are identified
1.2	Equipment signals and alerts are monitored
1.3	Aviation communication channels are selected in accordance with airport procedures
2	Communicate using aviation communications technology	2.1	Aviation communication systems are checked in accordance with manufacturers’ instructions and airport procedures
2.2	Aviation communication systems are operated in accordance with manufacturers’ instructions, airport procedures and regulatory requirements
2.3	Appropriate aviation communication channels are selected for the location and type of communication
2.4	Clear, precise and unambiguous radio messages are sent with due regard to ethics, protocols and procedures
2.5	Aviation terminology and message structure are used when communicating using aviation communications technology
2.6	Incoming messages are received and answered promptly and courteously within operating procedures and regulatory requirements
2.7	Non-procedural terminology is used when necessary to assist message clarity and understanding
2.8	Aviation communication protocols and procedures are followed when using communication systems during emergencies
3	Maintain operational status of aviation communication equipment	3.1	Communication systems are maintained in working order in accordance with manufacturers’ instructions
3.2	System faults are identified and minor faults are rectified in accordance with manufacturers’ instructions and procedures
3.3	Major system faults are reported in accordance with workplace procedures
4	Complete aviation documentation	4.1	Appropriate communication records are completed in accordance with workplace procedures and aviation regulatory requirements

Required Skills and Knowledge

This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Communication system operation and procedures
Protocols and procedures for communicating with others using communications technology
Aviation terminology and vocabulary
Procedures and protocols for the use of communication systems during an emergency
Features of various communications systems
Applicable airport and aviation procedures and regulations relating to radio communications at an airport
Basic communication techniques including barriers to effective communication and how to overcome them
Basic principles of effective communication
Pre-operational checks for communication systems and equipment
Minor routine maintenance procedures for communications equipment
Typical problems that may occur when using communication systems and appropriate action and solutions
Aviation communication channels and frequency bands
Communication records and documentation in the aviation airport environment
Required skills:
Communicate effectively with others using available communications equipment and in accordance with aviation communication protocols and procedures
Respond to radio communication in accordance with aviation communication protocols and procedures
Read and interpret instructions and procedures relevant to the use of communications equipment
Complete documentation related to work activities when using communications equipment
Interpret and understand communications and aviation specific terminology
Identify and use required communication technology
Work collaboratively with others when using communications equipment
Report and/or rectify any identified problems, faults or malfunctions that may occur when using communications equipment in accordance with workplace procedures
Operate and adapt to differences in communication equipment in accordance with standard operating procedures
Monitor performance of communication equipment and take appropriate action
Change communication channels or frequencies in accordance with workplace or aviation procedures

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include: demonstrate the correct use of radio communication equipment used in the aviation airport environment demonstrate the ability to source and program the correct aviation channels or frequencies on radio communication equipment correctly make broadcasts and interpret radio messages in accordance with operational policies and procedures demonstrate a knowledge of communication protocols and procedures used during emergency situations demonstrate the ability to correctly diagnose a radio fault and rectify the fault in accordance with manufacturer’s instructions or workplace procedures accurately complete communication records in accordance with workplace procedures and aviation regulatory requirements
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of knowledge must be conducted through appropriate written/oral assessments. Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace.
Assessment for Passenger/Non-Passenger Screener and Checked Baggage Screener Roles	Assessment must: Be undertaken by a registered training organisation. Assessment of knowledge must: Be conducted through written/oral assessments. Practical assessment must: Be undertaken by a registered training organisation Occur in an appropriate range of situations in the workplace.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Use of communication systems includes that required in routine operations and may occur by day or night and in a variety of work contexts, including:	in confined spaces, exposed conditions and controlled or open environments in a workplace, terminal or apron in a vehicle in an aircraft
Communication systems may include:	radios including personal, hand-held or vehicle mounted, CB, UHF, VHF, SSB
Worksite communication may include:	active listening two-way communication questioning to obtain information and/or clarify information and understanding routine oral reporting
Communications may involve:	English speaking persons multilingual staff
Communication problems may include:	misunderstanding noisy environments or communications channels illegible writing or print use of non-standard vocabulary incorrect assumption that message has been received and/or understood not following correct communication protocols and procedures unfamiliar aviation or non aviation terminology
Communication may be with:	other airport personnel managers supervisors/team leaders airline representatives police and other emergency services personnel other professional or technical staff local government authorities
Depending on the type of airport concerned and the local terminology used, workplace procedures may include:	airport procedures company procedures enterprise procedures organisational procedures established procedures
Information/documentation may include:	airport or workplace communication procedures, protocols, checklists and instructions manufacturers’ specifications for communications equipment aircraft and vehicle identification codes client and/or supplier instructions material safety data sheets relevant codes of practice including the National Standards for Manual Handling and the industry safety code legislation, regulations and related documentation award, enterprise bargaining agreement, other industrial arrangements standards and certification requirements quality assurance procedures emergency procedures
Applicable regulations and legislation may include:	relevant regulations, standards and codes of practice, including the Civil Aviation Act, Civil Aviation Regulations and Civil Aviation Safety Regulations relevant Australian and state/territory work health and safety (WHS)/occupational health and safety (OHS) legislation equal employment opportunity and anti-discrimination legislation and related policies environmental protection regulations

Unit Sector(s)

Not applicable.

Custom Content Section

E – Communication and Calculation

AVIE3003B Complete a Notice to Airmen (NOTAM)

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to complete a Notice to Airmen (NOTAM), including preparing and processing the required NOTAM. Required performance includes compliance with all relevant regulatory requirements, conventions and protocols. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant air traffic control regulatory requirements of the Civil Aviation Safety Authority. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under limited supervision. Work involves the application of relevant communication principles, regulations, conventions, protocols and procedures when completing a NOTAM as part of commercial activities across a variety of operational contexts within the Australian aviation industry.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Prepare a Notice to Airmen (NOTAM)	1.1 Situations requiring the issue of a NOTAM are identified 1.2 Specific information required for inclusion in the NOTAM is calculated or otherwise identified in accordance with workplace procedures 1.3 NOTAM containing appropriate information, formatting, terminology and abbreviations for the notifiable situation is raised and issued to relevant authorities or organisations in accordance with workplace procedures and regulatory requirements
2 Process NOTAM	2.1 The prepared NOTAM is filed in accordance with workplace procedures and regulatory requirements 2.2 NOTAM is distributed to relevant personnel in accordance with workplace procedures and regulatory requirements

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to the completion of NOTAMs
Relevant OH&S and environmental procedures and regulations
Aerodrome operating procedures
Reporting procedures
Aircraft schedules and their use in aerodrome inspection and reporting
Purpose and application of Method of Working Plans (MOWPs)
Safety hazards and risks that exist when completing a NOTAM and related risk control procedures and precautions
Problems that may occur when completing a NOTAM and appropriate action that should be taken in each case
Required skills:
Communicate effectively with others when completing a Notice to Airmen (NOTAM))
Read and interpret instructions, regulations, procedures and other information relevant to a Notice to Airmen (NOTAM)
Interpret and follow operational instructions and prioritise work
Complete documentation related to a Notice to Airmen (NOTAM)
Operate electronic communication equipment to required protocol
Work collaboratively with others when completing a Notice to Airmen (NOTAM)
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when completing a Notice to Airmen (NOTAM) in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when completing a Notice to Airmen (NOTAM)
Apply precautions and required action to minimise, control or eliminate hazards that may exist during the completion of a Notice to Airmen (NOTAM)
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required to conduct complete a Notice to Airmen (NOTAM)

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Relevant authorities for reporting NOTAMs may include:	NOTAM Office (Airservices Australia) Australian Defence Forces Command for military bases
Aerodromes may include:	licensed aerodromes unlicensed aerodromes
Published information may include:	AIP - En Route Supplement Australia (ERSA) NOTAM Aeronautical Information Publication (AIP) Supplement (AICs)
Types of NOTAMs may include:	permanent temporary review
NOTAMs may be issued for the following situations:	changes (temporary or permanent) to published information advanced notice of aerodrome works affecting runways or Obstacle Limitation Surfaces (OLS) unserviceable portions of the runway failures in aerodrome lighting or obstacle lighting changes to navigational aids information bird or animal hazards posing a danger to aircraft movements new obstacles other changes of the serviceability of the aerodrome which may affect the safety of aircraft operations
ERSA information may include:	aerodrome diagram aerodrome location and administration movement area data lighting data navigation aids data air traffic services traffic advisory frequency ground services unicom aerodrome frequency response unit special procedures notices runway distance supplement obstacle-clear take-off gradients one directional runways obstacle survey areas Supplementary Take-off Distances (STODA) runway slope runway strip width
Information in a NOTAM will include:	name of aerodrome purpose of the NOTAM date of issue of the NOTAM period of validity
Hazards in the work areas may include:	aircraft noise aircraft movements other vehicles in the vicinity of the aircraft personnel in the vicinity of the aircraft jet blast fumes and dust
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to completing NOTAMs aerodrome manuals workplace operating procedures manuals Manual of Standards - Aerodromes (previously Rules and Practices for Aerodromes [RPA]) En Route Supplement Australia (ERSA) Runway Distance Supplement (RDS) Departure and Approach Procedures (DAP) airline timetables induction and training materials
Applicable regulations and legislation may include:	Civil Aviation Act (1988) and Civil Aviation Regulations and Orders pertaining to the completion of NOTAMs relevant requirements, standards and recommended practices of the International Civil Aviation Organization (ICAO) pertaining to NOTAM completion Manual of Standards - Aerodromes (previously Rules and Practices for Aerodromes [RPA]) applicable state, territory and commonwealth regulations concerning: OH&S workplace relations workers compensation ADG Code and Mines Regulation Act for fuel environmental protection equal opportunity

Unit Sector(s)

Not applicable.

Competency field

Competency Field	E - Communication and Calculation

AVIE3004B Maintain radio communications as part of airport operations

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to maintain radio communications using English language as part of airport operations, including the operation, management and maintenance of radio equipment under normal and emergency conditions. It also covers the skills and knowledge needed when taking appropriate action in the event of radio failure, including maintenance of communications with aircraft using light signals. Required performance includes compliance with all relevant regulatory requirements (i.e. CAR Part 5 Div 3 and CAR 82-85 inclusive). Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under limited supervision. Work involves the application of aircraft radio communication principles, regulations, standard phraseology, safety codes, protocols and procedures to maintain radio communications with aircraft as part of commercial airport activities across a variety of operational contexts within the Australian aviation industry.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Carry out radio communications	1.1 Transmission and receipt of radio telephone messages is carried out using English language in accordance with workplace procedures and regulatory requirements 1.2 Emergency and urgency transmissions and procedures are made in accordance with the En Route Supplement Australia (ERSA) (current edition) and the Aeronautical Information Publication (AIP) 1.3 Appropriate responses are made to all received messages in accordance with workplace procedures and regulatory requirements 1.4 A listening watch is maintained in accordance with workplace procedures
2 Maintain radio equipment	2.1 System checks are performed prior to radio use to confirm that it is operational in accordance with manufacturers specifications and operational procedures 2.2 The aircraft radio system is maintained in accordance with manufacturers specifications and operational requirements. 2.3 Faults in the radio performance are identified and reported in accordance with company procedures 2.4 For minor faults not requiring special tools or instruments, appropriate fault-finding procedures and corrective actions are employed in accordance with workplace procedures
3 Take appropriate action in event of radio failure	3.1 In the event of a loss of radio transmission or reception, radio equipment failure procedures are followed in accordance with workplace procedures and the Flight Manual/Pilot's Operating Handbook (POH) 3.2 In the advent of radio failure, light signals from Air Traffic Control where applicable are correctly interpreted and appropriate responses made in accordance with workplace procedures

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Regulations, Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to aircraft radio communications including CAR Part 5 Div 3 and CAR 82-85 inclusive
Relevant OH&S and environmental procedures and regulations
Principles of effective radio communications
Functions of radiotelephone equipment as used to communicate with aircraft
Operating and maintenance procedures for aircraft radiotelephone equipment
Standard radiotelephony phraseology as detailed in the Aeronautical Information Publication (AIP)
Critical messages including a Distress Message (Mayday call) and an Urgency Message (Pan call)
International distress frequencies for radiotelephone ( R/T)
Problems that may occur during radio communications and action that can be taken to overcome them
Faults that may occur in radio equipment and appropriate fault reporting, fault detection and remedial action that can be taken
Fault-finding procedures and corrective actions for radio not involving special tools or instruments
Required skills:
Communicate effectively with others when maintaining radio communications as part of airport communication procedures and using standard aviation terminology
Read and interpret instructions, regulations, procedures and other information relevant to radio communications as part of airport operations
Interpret and follow operational instructions and prioritise work
Complete documentation related to maintaining radio communications as part of airport operations
Operate electronic communication equipment to required protocol
Work collaboratively with others when maintaining radio communications as part of airport operations
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when maintaining radio communications as part of airport operations in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when maintaining radio communications as part of airport operations
Apply precautions and required action to minimise, control or eliminate hazards that may exist during radio communications as part of airport operations
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required to conduct radio communications as part of airport operations

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Operations are conducted:	daily in variable weather conditions
Aerodromes may include:	licensed aerodromes unlicensed aerodromes Aircraft Landing Areas (ALAs)
Radio equipment may include:	HF radio VHF radio
An aircraft radio system may include:	battery switch radio master switch indicating meters fuses and circuit breakers microphone and voice activated transmitter receiver headphones and speaker antenna systems appropriate to the radio
Radio operations may include:	maintaining the aircraft radio system transmitting and receiving on VHF and HF using squelch controls establishing a listening watch conducting a communication check use of Automatic Terminal Information Services (ATIS) use of an Emergency Locator Transmitter (ELT)
Relevant frequencies (as per ERSA) are:	Mandatory Broadcast Zones (MBZ) Common Traffic Advisory Frequency (CTAF) other air traffic agencies (e.g. air traffic control) Automatic Terminal Information Services (ATIS)
Phraseology and phonetic considerations include but are not limited to:	standard procedural words and phrases pronunciation of phonetic alphabet and numbers correct use of aircraft call signs transmission of numbers transmission of time radio test procedure/reliability scale listening to the radio (avoiding over transmissions) establishing and maintaining communications clipped transmission and consequences
Emergency radio procedures are:	a Distress Message (Mayday call) an Urgency Message (Pan call)
Appropriate responses to emergency transmission include:	establishing priority of calls imposing radio silence
At aerodromes with air traffic control:	alternative communication methods, in the advent of radio failure, will include the use of light signals
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to radio communications (including CAR Part 5 Div 3 and CAR 82-85 inclusive) Manual of Standards - Aerodromes (previously Rules and Practices for Aerodromes [RPA]) workplace procedures and instructions and job specification Flight Manual/Pilot's Operating Handbook (POH) Manual of Standards - Pilot Licensing (MOS-PL) Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) Civil Aviation Advisory Publication (CAAP) No. AIRWAYS - 3(0) manufacturers specifications for the operation and maintenance of radio equipment relevant operations manuals approved checklists for radio operation and minor maintenance induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Regulations, Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to radio communications (including CAR Part 5 Div 3 and CAR 82-85 inclusive) relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards

Unit Sector(s)

Not applicable.

Competency field

Competency Field	E - Communication and Calculation

AVIE3007A Maintain remote pilot aircraft systems (RPAS) aeronautical radio communications

Modification History

Release 1. This is the first release of this unit.

This unit replaces and is equivalent to AVIE3006A Maintain remote pilot aircraft systems (RPAS) aeronautical radio communications.

Unit Descriptor

This unit involves the skills and knowledge required to maintain radio communications using English language and to operate and manage radiotelephone, transponder and intercom equipment under normal and emergency flight conditions.

Application of the Unit

Work must be carried out in compliance with the relevant licence and RPAS rating requirements of the Civil Aviation Safety Authority (CASA); relevant airspace control requirements; Visual Metrological Conditions (VMC); regulations, safety codes, protocols and procedures relevant to maintaining aeronautical radio communications.

Use for Defence Aviation is to be in accordance with relevant Defence Orders and Instructions

Operations are conducted across a variety of operational contexts within the Australian Aviation Industry.

Work is performed under limited supervision.

Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) and/or ADF; airspace control requirements and aircraft operations; and aircraft control principles, regulations, safety codes, protocols and procedures relevant to maintaining aircraft radio communications.

Operations are conducted as part of commercial and military aircraft activities across a variety of operational contexts within the Australian aviation industry.

Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions

Work is performed under limited supervision.

Licensing/Regulatory Information

Refer to Application of the Unit.

Pre-Requisites

Nil.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Conduct radio communications	1.1	Transmission and receipt of radio telephone messages is carried out using the English language in accordance with workplace procedures and regulatory requirements
1.2	Emergency and urgency transmissions and procedures are made in accordance with the En Route Supplement Australia (ERSA) (current edition) and the Aeronautical Information Publication (AIP)
1.3	All messages are responded to appropriately in accordance with workplace procedures and regulatory requirements
1.4	A listening watch is maintained throughout a flight in accordance with workplace procedures
Manage radio equipment malfunctions	2.1	Radio communications equipment failure procedures are performed in the event of a loss of radio transmission or reception in accordance with Flight Manual/Pilot's Operating Handbook (POH), the En Route Supplement Australia (ERSA) (current edition) and the Aeronautical Information Publication (AIP)
2.2	Fault finding procedures and corrective actions not involving special tools or instruments are employed

Required Skills and Knowledge

This section describes the knowledge and skills required for this unit.
Required knowledge:
Risk identification, analysis and control
Sections of Civil Aviation Orders and regulations pertaining to aircraft radio communications
In Defence context, relevant Defence Orders and Instructions
Relevant OH&S and environmental procedures and regulations
Principles of effective radio communications
Functions of radio communications equipment as used in a remote pilot aircraft systems (RPAS)
Operating procedures for RPAS radio communications equipment
Standard radiotelephony phraseology as per Aeronautical Information Publication (AIP)
Problems that may occur during radio communications and action that can be taken to overcome them
Faults that may occur in radio communications equipment and appropriate fault detection and remedial action that can be taken
Fault finding procedures and corrective actions for radio communications equipment not involving special tools or instruments
Error management, including error types, causes and consequences as relevant to this unit
Human performance and its limitations, including the senses, memory and situational awareness as relevant to this unit
The decision making process as relevant to this unit
Management of fatigue as relevant to this unit
Stress, workload and time pressure management in relation to this unit
Effective communication as relevant to this unit.

Required skills:
Use oral and written English language communication skills sufficient to support situation awareness within flight radio operations
Operate RPAS radio communications equipment in accordance with manufacturers instructions, workplace procedures and regulatory requirements
Communicate effectively under operating conditions using standard phraseology and communication protocols
Use English language to a standard which enables requests and instructions to be understood by Air Traffic Services and other stations and ensures compliance with received instructions
Conduct basic faultfinding of defective radio communications equipment
Comply with regulatory requirements pertaining to aircraft radio communications
Operate RPAS radio communications equipment while maintaining commanded flight parameters
Interpret instructions, regulations, procedures and other information relevant to maintaining aircraft radio communications
Interpret and follow operational instructions and prioritise work
Complete documentation related to maintaining RPAS radio communications
Operate electronic communication equipment to required protocol
Work collaboratively with others when maintaining aircraft and RPAS radio communications
Adapt to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when maintaining aircraft and RPAS radio communications in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when maintaining RPAS radio communications
Apply precautions and required action to minimise, control or eliminate hazards that may exist during RPAS radio communications
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and WHS/OHS standards
Implement WHS/OHS procedures and relevant regulations
Identify and correctly use equipment required to maintain RPAS radio communications

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the Elements, Performance Criteria, Required Skills, Required Knowledge and include: risk management human factors safety management systems and: required knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over time and in a suitable range of contexts. Resources for assessment include access to: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.
Method of assessment	Practical assessment must occur in a: real or appropriately simulated environment. A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate to this unit: knowledge and performance questions and direct observation.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	variable weather conditions in accordance with Day Visual Flight Rules
Performance may be demonstrated in:	RPAS with appropriate radio communications equipment variable air traffic conditions variable flight situations abnormal situations classes of airspace as designated by the Civil Aviation Safety Authority
Aircraft may include:	Remotely Piloted Aircraft (RPA)/Unmanned aircraft
Crew may include:	Remote Pilot Payload Operator Observers Other Ground Crew
Classes of airspace must be:	in Class G airspace, as designated by the regulator, and may be in: restricted and danger areas military control zones
Radiotelephony equipment may include:	HF radio VHF radio UHF radio Transponder intercom system
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders, including Day Visual Flight Rules (Day VFR) in Defence context, relevant Defence Orders and Instructions Manual of Standards Flight Manual/Pilot's Operating Handbook (POH) Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) Maps and aeronautical charts Aircraft Radio Certificate of Proficiency (ARCoP) or Flight Radiotelephone Operator Licence (FROL) Syllabus operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Emergency terms may include:	PAN PAN MAYDAY
Applicable regulations and legislation may include:	relevant Civil Aviation Regulations, Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to radio communications in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and RPAS rating requirements of the Civil Aviation Safety Authority (CASA) such as: Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency Field

E - Communication and Calculation

AVIE4001B Maintain aircraft radio communications

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to maintain radio communications using English language and to operate and manage radiotelephone, transponder and intercom equipment under normal and emergency flight conditions. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) and/or ADF; airspace control requirements and aircraft operations; and aircraft control principles, regulations, safety codes, protocols and procedures relevant to maintaining aircraft radio communications. Operations are conducted as part of commercial and military aircraft activities across a variety of operational contexts within the Australian aviation industry. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under limited supervision. This unit is nominally packaged at Certificate IV.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Conduct radio communications	1.1 Transmission and receipt of radio telephone messages is carried out using English language in accordance with workplace procedures and regulatory requirements 1.2 Emergency and urgency transmissions and procedures are made in accordance with the En Route Supplement Australia (ERSA) (current edition) and the Aeronautical Information Publication (AIP) 1.3 All messages are reacted to appropriately in accordance with workplace procedures and regulatory requirements 1.4 A listening watch is maintained throughout a flight in accordance with workplace procedures
2 Manage radio equipment malfunctions	2.1 Radiotelephone equipment failure procedures are performed in the event of a loss of radio transmission or reception in accordance with Flight Manual/Pilot's Operating Handbook (POH) 2.2 Fault finding procedures and corrective actions not involving special tools or instruments are employed
3 Operate transponder	3.1 Aircraft transponder is operated and monitored in accordance with the AIP during normal operations 3.2 Aircraft transponder is operated and monitored in accordance with the AIP during non-normal and emergency operations

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Sections of Civil Aviation Orders and regulations pertaining to aircraft radio communications
In ADF context, relevant Defence Orders and Instructions
Relevant OH&S and environmental procedures and regulations
Principles of effective radio communications
Functions of radiotelephone equipment as used on aircraft
Operating procedures for aircraft radiotelephone equipment
Standard radiotelephony phraseology as per Aeronautical Information Publication (AIP)
International distress frequencies for R/T
Recall distress, radio failure and unlawful interference transponder code
Problems that may occur during radio communications and action that can be taken to overcome them
Faults that may occur in radiotelephone equipment and appropriate fault detection and remedial action that can be taken
Fault finding procedures and corrective actions for radiotelephone equipment not involving special tools or instruments
Required skills:
Use oral and written English language communication skills sufficient to support situation awareness within flight radio operations
Operate aircraft radiotelephone equipment in accordance with manufacturers instructions, workplace procedures and regulatory requirements
Communicate effectively under operating conditions using standard phraseology and communication protocols
Use English language to a standard which enables requests and instructions to be understood by Air Traffic Service and other stations and ensures compliance with received instructions
Conduct basic faultfinding of defective radiotelephone equipment
Comply with regulatory requirements pertaining to aircraft radiotelephone communications
Manipulate any switch or device requiring the release of flight controls without changes to height, heading, speed, attitude, exceeding RPM or power limits
Interpret and react appropriately to light signals from air traffic control
Interpret instructions, regulations, procedures and other information relevant to maintaining aircraft radio communications
Interpret and follow operational instructions and prioritise work
Complete documentation related to maintaining aircraft radio communications
Operate electronic communication equipment to required protocol
Work collaboratively with others when maintaining aircraft radio communications
Adapt to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when maintaining aircraft radio communications in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when maintaining aircraft radio communications
Apply precautions and required action to minimise, control or eliminate hazards that may exist during aircraft radio communications
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required to maintain aircraft radio communication

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	variable weather conditions in accordance with Day Visual Flight Rules VMC with simulated IMC IMC
Performance may be demonstrated in:	an aircraft with appropriate radiotelephone equipment single engine aircraft multi engine aircraft variable air traffic conditions variable flight situations abnormal situations classes of airspace as designated by the Civil Aviation Safety Authority
Aircraft may include:	fixed wing helicopters commercial balloons other commercial or military aircraft which incorporate radio communications equipment
Crew may include:	single pilot multi crew
Classes of airspace may be:	as designated by the regulator restricted and danger areas military control zones Air Defence Identification Zones
Radiotelephony equipment may include:	HF radio VHF radio UHF radio transponder intercom system
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders, including Day Visual Flight Rules (Day VFR) in ADF context, relevant Defence Orders and Instructions Manual of Standards - Pilot Licensing (MOS-PL) Flight Manual/Pilot's Operating Handbook (POH) Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) charts Fight Radiotelephone Operator Licence (FROL) Syllabus operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Regulations, Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to radio communications in ADF context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as: Day VFR Syllabus Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	E - Communication and Calculation

AVIE5002B Apply air traffic control communication procedures and services

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to communicate effectively in an air traffic services environment. This includes clear and concise communication to pilots using all forms of communication media, the communication of information to coordinate with other air traffic services units and communication within a team to achieve effective teamwork. It also includes providing flight information with which the aircraft commander makes decisions concerning the operational control of flight. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	This unit is critical to achieving safe, efficient and regular air traffic services. In the application of this unit, all media is considered including electronic means such as Controller-Pilot Datalink Communication (CPDLC), voice channels and light signals as used in control towers. It also includes the use of visual aids to communicate messages. Operational control of the aircraft will include the initiation, continuation, termination, diversion or cancellation of the flight. Flight information provided by air traffic services will include critical operational information that enables the flight crew to make informed decisions regarding their flight. Persons exercising competence in this unit will need to fulfil the licensing and regulatory requirements of the Civil Aviation Safety Authority pertaining to air traffic controllers and/or the relevant military authority and any corporate requirements. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under various levels of supervision dependent on workplace context, and in a team environment. Communication is conducted across a variety of operational air traffic control contexts within the Australian aviation industry. Work includes providing a flight information service (FIS) including directed traffic information, meteorological information, NOTAM and any other operational information associated with safe flight operations. FIS also includes issuing hazard and safety alerts to aircraft, and separating aircraft which, at times, will include passing on accurate traffic information and keeping this updated. This unit of competency is packaged at Diploma level.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Communicate accurate operational messages	1.1 Communication delivery is clear, timely and delivered to a satisfactory standard 1.2 Standard phrases are used 1.3 Non-standard phrases are unambiguous and concise 1.4 Active listening watch is maintained for all communication channels 1.5 Readbacks are provided and obtained 1.6 Delivery of voice messages are adjusted to suit receiver 1.7 Messages are formatted and interpreted correctly 1.8 Messaging protocols are followed 1.9 Messages are correctly acknowledged 1.10 Most effective method of communication is used 1.11 Language is fluently spoken with no impediments 1.12 Communication with airspace users is maintained by effective management of communication facilities 1.13 Operational messages are coordinated and recorded when required
2 Communicate in a team	2.1 Handover-takeover is performed to achieve continuity of teamwork and service 2.2 Team members communications are acknowledged as received and understood 2.3 Observations are verbalised to team members 2.4 Inquiries are made with team members 2.5 Frequency of communications with team members is adjusted to the circumstances
3 Provide operational information and coordination	3.1 Position and navigation information is provided when requested or required taking into account the method of control and surveillance 3.2 Meteorological information is provided when required or requested 3.3 Changes in the operational status of aids to navigation, air routes and airspaces affecting flight operations are provided when required or requested 3.4 Changes in the operational status of communication facilities affecting flight operations are provided when required or requested 3.5 Changes to air traffic services procedures affecting flight operations are provided when required or requested 3.6 Hazard alerts concerning flight are issued when required in accordance with standard operating procedure 3.7 Hazard alerts concerning flights are cancelled when able 3.8 Safety alerts concerning flight are issued when required in accordance with standard operating procedure 3.9 Safety alerts concerning flights are cancelled when able 3.10 Operational flight information is coordinated if required 3.11 Operational information issued is appropriately recorded 3.12 Flight following is provided when requested and able
4 Issue and coordinate traffic information	4.1 Information concerning conflicting traffic is issued in accordance with standard operating procedure 4.2 Information concerning other relevant traffic is issued in accordance with standard operating procedure 4.3 Traffic avoidance advice is issued when appropriate and in accordance with standard operating procedure 4.4 Traffic information is coordinated when required 4.5 Traffic information and advice issued is appropriately recorded
5 Respond to pilot requests	5.1 Sufficient information is obtained from relevant sources to determine the nature and implications of the pilot request 5.2 An appropriate response is made to pilot requests

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations
Relevant OH&S and environmental protection procedures and regulations
Principles of effective communication
Communications procedures applicable in air traffic control services
Sections of the air traffic procedures manual and local instructions relevant to air traffic control communication procedures
Standard aviation radiotelephony and coordination phrases, including standard abbreviations as detailed in the Aeronautical Information Publication (AIP)
Non-standard forms of communication to aircraft and other control elements
Messaging formats and protocols
Communication media including voice, electronic, visual and written, including the capabilities, advantages and disadvantages of each
Handover-takeover procedures
Communication types including acknowledgements, inquiries and observations
Barriers to communication including sex, age, race, seniority, status and culture
Influences on communication including personal beliefs, attitudes, needs and personality
Misinterpretation of words such as frequently, likely, sometimes, never, usually and often
Communication error case studies
Interference with communication including workload, noise, expectations and distortion
Qualitative aspects of verbal communication including tone, emphasis, stress and frustration
Communication techniques including chunking of information
Communication requirements within teams including acknowledging, inquiring and observing
Frequencies, rated coverage and footprints of communications facilities within and immediately adjacent to the area of jurisdiction including Flightwatch services
Communication codes, abbreviations and conventions
Communications associated with emergency and/or abnormal operations
Readback requirements
Coordination procedures, requirements and phraseologies including non-coordination routes
Prompts and techniques used to assist and cue coordination and communications
Preferred order of response to incoming and outgoing communications commensurate with the safety imperative and service priorities
Speech delivery techniques using the English language including techniques for clear and concise delivery of communications
English language to a minimum of ICAO Operational Level 4 standard
Effects of fatigue on effective communication
Relevant equipment/facilities used in air traffic communications, its applications and the procedures for its use
Procedures to be followed in the event of equipment/facility failure
Safety hazards and risks that exist when using air traffic control communications procedures and related risk control procedures and precautions
Problems that may occur when using air traffic control communications procedures and appropriate action that should be taken in each case
Required skills:
Communicate clearly and concisely with others when applying air traffic control communication procedures and services
Use the most appropriate form of communication for the operational context
Use communication facilities to maintain contact with airspace users
Use the language of English to ICAO Operational Level 4 standard
Prioritise responses in accordance with operational procedures
Actively listen when applying air traffic control communication procedures and services
Interpret and record messages
Relay messages
Use both standard and non-standard radiotelephony and coordination phrases when applying air traffic control communication procedures and services
Read and interpret instructions, regulations, procedures and other information relevant to air traffic control communication procedures and services
Interpret and follow operational instructions and prioritise work
Perceive incoming information associated with strategic, tactical, geographic, spatial, system and environment components of a complex system
Comprehend incoming information and develop the current airspace and flight path model
Complete documentation related to air traffic control communication procedures and services
Format and issue communication messages
Work collaboratively with others when applying air traffic control communication procedures and services
Communicate in a team by exchanging information through assigning responsibility, acknowledgment, inquiring, and by recognising and noting facts that create team rapport and enhance team outputs
Perform handover-takeover to ensure continuity of teamwork and air traffic service
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when applying air traffic control communication procedures and services in accordance with regulatory requirements and workplace procedures
Demonstrate temperament reflecting a calm, composed and cooperative characteristic and emotional response under challenging situations
Make decisions related to the prioritising of tasks and the projection of and planning for traffic and environmental events
Conduct aeronautical decision making
Project and develop future airspace and flight path scenarios
Maintain a strategic traffic management goal for the jurisdiction airspace
Implement contingency plans for unexpected events that may arise when using air traffic control communication procedures
Judge and form an opinion or evaluate situations by discerning and comparing information
Apply precautions and required action to minimise, control or eliminate hazards that may exist when applying air traffic control communication procedures and services
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Implement OH&S procedures and relevant regulations
Allocate attention according to demand and constantly switch between: managing the Human-machine Interface (HMI) or equipment use; managing communications; and managing traffic

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Operations may be conducted:	by day or night in variable weather conditions
Performance may be demonstrated in:	simulated situations, and/or an operational air traffic control workplace
Air traffic control workplace may be a workstation in :	Area Control Approach Control Aerodrome Control
Key aspects of providing operational information include:	operational control of aircraft will include the initiation, continuation, termination, diversion or cancellation of the flight. Flight information provided by air traffic services officers will include critical operational information that enables the flight crew to make informed decisions regarding the operational control of their flight flight information can be issued by general broadcasts or by directing information to specific aircraft operational information will include information regarding aircraft position, navigation, communication, other airways facilities, airspaces and air routes and air traffic services
Key aspects of providing traffic information include:	traffic information is derived by surveillance displays or using procedural criteria such as time and distance Traffic Information Broadcasts by Aircraft (TIBA) procedures are also used in certain airspaces requiring the transition to and from such airspaces and adjusting ATS procedures traffic information can be issued by general broadcasts or by directing information to specific aircraft. A general broadcast of traffic information might consist of military low level fast jet operations
Equipment used in air traffic control communications may include:	HF radio VHF radio signalling lamps Controller-Pilot Data Link Communication (CPDLC) equipment fixed telephone mobile telephone computers (email and local area networks) facsimile
Communications may include, but are not limited to:	provision of current observed and or automatically recorded aerodrome weather information provision of prescribed aeronautical information provision of navigational information responses to requests response to SAR alerting/IFER/AEP implementation or facility failure instructions to pilots provision of NOTAMs responses to distress calls
Pilot-controller communications errors can be divided into ten distinct areas:	misinterpretable statements inaccurate statements inaccuracies in content incomplete content ambiguous phraseology untimely transmissions garbled phraseology absent - not sent absent - equipment failure recipient not monitoring
Pilot-controller communication errors, as viewed from an operational perspective, can result in four main areas of operational error:	deviations from assigned altitudes and flight levels deviations in headings failures to 'hold short' of the active runway deviations from airways routing
Communication errors tend to occur:	due to differences between the information-processing (way of thinking) strategies used by the flight crews and ATC. Also differences exist in the social environment within which the communication is taking place. Information processing communication failures might occur as a result of differences in mental models and differences in the perceived importance of the information concerned; this might include any expectations of the parties involved
Miscommunication within teams:	includes communication errors within flight crew teams, between flight crew and cabin crew and within air traffic control teams is more prevalent than a lack of communication. As the aviation environment is highly proceduralised there exists the problem of crews (pilots and controllers) developing expectancy. As procedures are standardised, team members expect that particular procedures and the relevant communications will take place. This leads to an expectancy of what is to come and when errors are made they are not easily detected. This problem is also known as hearback error
The key elements of communication by air traffic controllers are:	the clarity with which the message is delivered the brevity of the message (say only that which is required) keeping the communications standard considering the context within which the message is delivered intonation (emphasis). Intonation is also important to the way the message is delivered. The variation in the pitch and tone of the communicator s voice can change the meaning of the message by influencing the way the message is interpreted
Critical aspects of communication are:	communication should advocate not who is right but what is right communication requires listening if it is to be effective. Forty-two percent of an air traffic controller s time is spent listening. One of the largest problems contributing to the failure of communication within the aviation environment is the failure to hear or to hear accurately. Listening requires active involvement not passive attention communication occurs at a cost. Human verbal communication is a resource intensive and consuming task; it degrades the visual image and it diverts attention away from the task(s) at hand. During busy periods of traffic, it is imperative that communications are clear and concise. If messages are not clear and concise and require repeating, excessive resources are likely to be depleted just to achieve a simple task. Workload will increase and the general level of service provided to aircraft will depreciate. In air traffic control, verbal communication constitutes a major medium with which to achieve air safety effective communication is linked to a high grade of situation awareness in teams where seniority contributes to a vertical hierarchy, junior members of the team might employ a communication strategy called mitigating language. The problem with this type of communication is that it is deliberately circumspect and is subject to misinterpretation. Therefore, a combination of expectancy and mitigating language might prove to increase the possibility of communication errors arising within teams
Reasons for communicating include:	to influence the receiver to pass instructions to coordinate ATC operations to make contact to confirm information to link information to receive feedback to assist processing of information with which to make decisions
Communication methods include:	voice or verbal electronic body language written words light and other visual signals and signs
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may be referred to as:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures regulatory standards and recommended practices
Information/documents may include:	Civil Aviation Safety Authority (CASA) regulations and Manuals of Standards (MOS) Local Instructions (LI) and Temporary Local Instructions (TLI) training curricula and syllabi equipment manufacturers specifications and instructions Manual of Air Traffic Services (MATS) Aeronautical Information Publication (AIP) workplace procedures, instructions Training Standards Manual (TSM) ICAO Document 4444, ATM/501, Procedures for Air Navigation Services, Air Traffic Management occupational specification for air traffic controllers industrial certified agreements and awards training and assessment records documented learning and assessment strategies
Applicable regulations and legislation may include:	International Civil Aviation Organization (ICAO) Standards and Recommended Practices (SARP) Civil Aviation Safety Regulations (CASR) and Manuals of Standards (MOS) relevant Defence Orders and Instructions Airservices Act (Commonwealth) 1995 OH&S Legislation (state and federal) Civil Aviation Act (Commonwealth) 1988 and the Civil Aviation Amendment Act 1995

Unit Sector(s)

Not applicable.

Competency field

Competency Field	E - Communication and Calculation

AVIF2007B Implement regulations and policies during check-in procedures

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to ensure compliance with regulations and policies during passenger check-in services for commercial aircraft flights, including compliance with the national and/or international legal obligations of an aircraft operator and staff, local laws and regulations when providing check-in services abroad, and relevant established industrial relations practices and requirements. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in accordance with workplace procedures and the relevant regulatory requirements of the Civil Aviation Safety Authority and other relevant regulatory authorities. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under some supervision usually within a team environment. Work involves the application of relevant regulations and policies during passenger check-in services for commercial aircraft flights across a variety of operational contexts within the Australian aviation industry.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Comply with national and international legal obligations	1.1 Sources of information on the legal obligations of an aircraft operator and staff during check-in are identified and accessed in accordance with workplace procedures 1.2 An understanding of the legal obligations of an aircraft operator and staff during check-in is developed and applied to day-to-day work in the aviation industry 1.3 Compliance is maintained with the legal obligations that bind an aircraft operator and staff during check-in
2 Comply with local laws and regulations	2.1 Relevant national/state OH&S laws and regulations are correctly identified and applied in day-to-day work to ensure compliance in accordance with workplace procedures as applicable 2.2 Relevant customs and quarantine regulations are correctly identified and appropriate action is taken in day-to-day work to ensure compliance where applicable 2.3 Appropriate advice is provided to passengers on customs and quarantine regulations when necessary 2.4 Compliance is maintained with local laws and regulations while providing check-in services in all ports serviced by the airline operator
3 Comply with established industrial relations practices and requirements	3.1 Sources of information on established industrial relations practices and requirements relevant to the aviation industry are identified and accessed in accordance with workplace procedures 3.2 An understanding of the established industrial relations practices and requirements relevant to the aviation industry is developed and applied to day-to-day work in the aviation industry 3.3 An understanding of the employer/employee obligations and responsibilities is developed and applied to day-to-day work in the aviation industry

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant national and international regulations pertaining to passenger check-in services for commercial domestic and international aircraft flights
Relevant OH&S, health, quarantine, customs and security procedures and regulations
Relevant equal opportunity and anti-discrimination regulations
Workplace procedures and policies related to passenger check-in services for commercial domestic and international aircraft flights
Emergency and security procedures
Principles of Crew Resource Management (CRM) and Human Factors (HF) related procedures
Requirements of relevant regulations and legislation relevant to check-in services
The industrial award system/trade union system as applicable
The trade union system
The concepts of arbitration and conciliation where applicable
Principles of enterprise bargaining where applicable
Employer/employee obligations and responsibilities
Relevant industrial relations institutions, organisations and their functions
Workplace and government policy on smoking on or in the vicinity of aircraft
Workplace and government policy on the use of mobile phones or other electronic devices on or in the vicinity of aircraft
Required skills:
Communicate effectively with others when implementing regulations and policies during check-in procedures
Read and interpret instructions, regulations, procedures and other information relevant to regulations and policies during check-in procedures
Interpret and follow operational instructions and prioritise work
Complete documentation related to regulations and policies during check-in procedures
Operate electronic communication equipment to required protocol
Work collaboratively with others when implementing regulations and policies during check-in procedures
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when implementing regulations and policies during check-in procedures in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when implementing regulations and policies during check-in procedures
Apply precautions and required action to minimise, control or eliminate hazards that may exist during the implementation of regulations and policies during check-in procedures
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required to conduct the implementation of regulations and policies during check-in procedures

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Check-in service may be provided:	for any type of commercial aircraft flight including domestic or international, while in home port or in slip port for short and/or long haul services in any category of service including economy, business class and first class in any allowable operating and weather conditions in accordance with enterprise and operational requirements
Performance may be demonstrated on:	an approved check-in service simulator a passenger-carrying aircraft
An understanding of the employer/employee obligations and responsibilities may include but is not limited to:	the trade union system the industrial awards system the concepts of arbitration and conciliation specific relevant enterprise awards/agreements
Persons consulted may include:	passengers aircraft cabin crew and flight crew members ground support staff relevant human resources staff airline supervisory and management staff union representatives relevant technical staff relevant government officials from Australia or other countries, including: aviation industry regulatory staff quarantine authority staff customs authority staff
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant regulations, including security, customs, quarantine, OH&S security and environmental protection regulations airline procedures and instructions and job specification workplace policies check-in service checklists and procedures local laws and regulations when providing check-in services in remote countries OH&S security and environmental protection regulations induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant national and international regulations pertaining to passenger check-in services for commercial domestic and international aircraft flights relevant OH&S legislation relevant environmental protection legislation relevant quarantine legislation equal opportunity and anti-discrimination legislation relevant customs regulations relevant security regulations 'crimes on aircraft' legislation insurance legal requirements airline and government policy on smoking on or in the vicinity of aircraft airline and government policy on the use of mobile phones and other electronic devices on or in the vicinity of aircraft relevant Australian Standards industrial relations and workplace compensation legislation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	F - Safety Management

AVIF2010B Implement regulations and policies during aircraft safety and service operations

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to ensure compliance with regulations and policies during aircraft safety and service operations on commercial passenger-carrying aircraft flights, including compliance with relevant regulatory requirements and legal obligations, established industrial relations practices and requirements, and pertinent local laws and regulations. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in accordance with workplace procedures and the relevant regulatory requirements of the Civil Aviation Safety Authority and other relevant regulatory authorities. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under limited supervision usually within a team environment. Work involves the application of relevant regulations, safety codes, policies and protocols when carrying out safety and service operations as a member of the aircrew on commercial aircraft flights across a variety of operational contexts within the Australian aviation industry.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1Comply with relevant regulations and legal obligations	1.1 Sources of information on regulatory requirements and legal obligations relevant to interactive aircrew operations are identified and accessed in accordance with workplace procedures 1.2 An understanding of regulatory requirements and legal obligations relevant to interactive aircrew operations is developed and applied to day-to-day work in the aviation industry 1.3 Compliance is maintained with the regulatory requirements and legal obligations that bind aircraft aircrew in their safety, security and operational tasks 1.4 Principles of Crew Resource Management (CRM) are applied as a member of the aircrew during safety, security and service operations on an aircraft
2Comply with established industrial relations practices and requirements	2.1 Sources of information on established industrial relations practices and requirements relevant to the aviation industry are identified and accessed in accordance with workplace procedures 2.2 An understanding of the established industrial relations practices and requirements relevant to the aviation industry is developed and applied to day-to-day work in the aviation industry 2.3 An understanding of the employer/employee obligations and responsibilities is developed and applied to day-to-day work in the aviation industry
3Comply with relevant local laws and regulations	3.1 Quarantine and customs regulations and other local laws relevant to the work activities of aircrew are correctly identified and appropriate action is taken in day-to-day work to ensure compliance where applicable 3.2 Appropriate advice is provided to passengers on customs and quarantine regulations and other relevant local laws, when necessary 3.3 Compliance is maintained with relevant local laws and regulations while in slip ports

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of regulatory requirements pertaining to aircraft safety, security and service
Relevant workplace procedures and policies related to aircraft safety, security and service
Relevant emergency procedures
Crew Resource Management (CRM) and Human Factors (HF) principles
Sources of information on relevant regulatory requirements
Relevant aviation terminology
Relevant theory of flight, meteorology and principles of load/passenger distribution as they relate to cabin crew functions
Their position within the industrial award system
The trade union system
The concepts of arbitration and conciliation
Principles of enterprise bargaining
Employer/employee obligations and responsibilities
Relevant industrial relations institutions, organisations and their functions
Required skills:
Communicate effectively with others when implementing regulations and policies during aircraft safety and service operations
Read and interpret instructions, regulations, procedures and other information relevant to implementing regulations and policies during aircraft safety and service operations
Interpret and follow operational instructions and prioritise work
Complete documentation related to regulations and policies during aircraft safety and service operations
Operate electronic communication equipment to required protocol
Work collaboratively with others when implementing regulations and policies during aircraft safety and service operations
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when implementing regulations and policies during aircraft safety and service operations in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when implementing regulations and policies during aircraft safety and service operations
Apply precautions and required action to minimise, control or eliminate hazards that may exist during the implementation of regulations and policies during aircraft safety and service operations
Monitor and anticipate operational problems, including safety and security hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required to conduct the implementation of regulations and policies during aircraft safety and service operations

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Safety and service operations may be carried out:	on any passenger-carrying aircraft type in commercial service during short and/or long haul/international services in any category of service for which the crew member has been trained in any allowable operating and weather conditions in accordance with regulatory and operational requirements including OH&S regulations
Performance may be demonstrated:	in approved simulated situations, and/or on a passenger-carrying aircraft
An understanding of the employer/employee obligations and responsibilities may include but is not limited to:	the principles of Crew Resource Management (CRM) and Human Factors (HF) the trade union system the industrial awards system the concepts of arbitration and conciliation specific relevant enterprise awards/agreements obligations and responsibilities under relevant regulations including civil aviation safety, OH&S, quarantine and customs
Persons consulted may include:	passengers other air crew members ground staff relevant human resources staff airline supervisory and management staff security personnel emergency services personnel union representatives relevant technical or engineering staff
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may be referred to as:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant regulations airline procedures and instructions and job specifications workplace policies International Civil Aviation Organization (ICAO) publications on Crew Resource Management (CRM) and Human Factors (HF) principles and related guidelines and documentation OH&S and environmental protection regulations cabin safety and service checklists and procedures local laws and regulations in slip ports induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Dependent upon context, applicable regulations and legislation may include, but are not limited to:	Civil Aviation Act relevant requirements, standards and recommended practices of the International Civil Aviation Organization (ICAO) pertaining to the integrated safety and operational responsibilities and roles of aircrew relevant Australian Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to the integrated safety and operational responsibilities and roles of aircrew relevant OH&S legislation environmental protection legislation relevant health, food handling and hygiene legislation equal opportunity and anti-discrimination legislation relevant customs and quarantine regulations relevant privacy regulations relevant security regulations 'crimes on aircraft' legislation state/federal/international liquor legislation insurance legal requirements relevant Australian Standards industrial relations and workplace compensation legislation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	F - Safety Management

AVIF2012A Monitor the transfer of hazardous materials

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to ensure that the transfer of hazardous materials on an aerodrome is monitored appropriately. This includes responding to hazardous incidents that occur during the transfer. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	This unit applies to aerodromes that operate across a variety of operational contexts within the Australian aviation industry. The work must be carried out in accordance with applicable operational standards as required by CASA when monitoring the transfer of hazardous materials on an aerodrome. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under limited supervision. This unit is nominally packaged at Certificate II.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Monitor the transfer of hazardous materials on an aerodrome	1.1 Location and timing of transfer is determined 1.2 Transfer of hazardous material is monitored to ensure compliance with standard operating procedures 1.3 Breaches of standard operating procedures are logged and reported 1.4 Apron areas are inspected for minor spills and these are reported
2 Respond to a hazardous materials incident	2.1 Correct category of spill is determined 2.2 Incident is reported to the appropriate emergency response agency as required 2.3 Safety information on handling hazardous materials is located and utilised 2.4 Operational procedures for responding to a hazardous incident are followed 2.5 Notice to Airman (NOTAM) action is initiated/cancelled if and when necessary 2.6 Awareness of the Occupational Health&Safety (OH&S) and environmental implications of a spill is demonstrated 2.7 Clean-up operations are supervised 2.8 The serviceability of the affected area is determined 2.9 Running log book is maintained throughout the duration of the hazardous materials incident

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Procedures for operating electronic communications equipment
Requirements for completing relevant documentation
Aerodrome layout, including access routes
Use of personal protective equipment and clean up materials for hazardous materials spills
Procedures to minimise fire hazards
Safety distances required for transfer of defined hazardous materials
Steps involved in planning the work activities
Procedures to be followed in the event of an emergency
Relevant sections of national and state or territory regulatory requirements and codes of practice
Relevant OH&S and environmental procedures and regulations
Procedures for managing and controlling hazardous situations when carrying out work activities
Standard operating procedures for monitoring the transfer of hazardous materials
Categories of hazardous materials spills, and associated response actions
Required skills:
Communicate effectively with others when monitoring the transfer of hazardous materials
Read and interpret instructions, regulations, procedures and other information relevant to monitoring the transfer of hazardous materials
Interpret and follow operational instructions and prioritise work
Complete documentation related to monitoring the transfer of hazardous materials
Use of spill response equipment
Work collaboratively with others when monitoring the transfer of hazardous materials
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when monitoring the transfer of hazardous materials in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when monitoring the transfer of hazardous materials
Apply precautions and required action to minimise, control or eliminate hazards that may exist when monitoring the transfer of hazardous materials
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective clothing and equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required when monitoring the transfer of hazardous materials

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures (SOPs)
The work site may include:	all of the aerodrome
Equipment may include:	a radio telephone vehicle with flashing light markers lights maintenance equipment barricades sandbags fire extinguishers spills response kit
Information and documents may include:	Australian Standards safety information and guidance material on hazardous materials (including MSDSs) the Airport Emergency Plan and Procedures the Aerodrome Manual log books NOTAM
Operating conditions may involve a range of scenarios involving:	hazardous materials
Hazardous materials may include:	fuel dangerous goods explosives ammunition sewerage
Applicable regulations and legislation may include:	sections of Civil Aviation Safety Regulations and Civil Aviation Orders and other regulatory requirements Manual of Standards - Aerodromes (part 139)

Unit Sector(s)

Not applicable.

Competency field

Competency Field	F - Safety Management

AVIF2014A Undertake aircraft underwater escape and survival

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to exit an aircraft during underwater escape situations, including making appropriate survival decisions and working with others. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work involves the application of safety and escape policies, regulations, protocols and procedures required to safely escape an aircraft underwater and survive in a marine environment. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable Civil Aviation Safety Authority (CASA) compliance. Work is performed under limited supervision within organisational guidelines. It may be conducted as part of a team. This unit of competency is nominally packaged at Certificate II.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Prepare for aircraft ditching	1.1 Nature and extent of aircraft situation is communicated and acknowledgment is confirmed 1.2 Personal items within the cabin are secured prior to ditching 1.3 Restraint devices and survival equipment are checked, fastened and secured prior to ditching 1.4 Primary and secondary egress routes, exits and equipment are located 1.5 Brace position is adopted
2 Undertake evacuation from the aircraft	2.1 Spatial orientation is conducted 2.2 Egress points are located 2.3 Exits are jettisoned and cleared 2.4 Restraint devices are released 2.5 Aircraft is egressed 2.6 Surface is cleared
3 Conduct rescue recovery process	3.1 Safety equipment is deployed in accordance with workplace procedures 3.2 Position indicating and signalling devices are deployed 3.3 Rescue recovery techniques are applied
4 Control survival hazards	4.1 Potential hazards are identified and controlled 4.2 Swimming techniques with a life jacket are applied 4.3 Hypothermia management techniques are employed 4.4 Raft boarding and righting techniques are employed 4.5 Emergency supplies and equipment are managed

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Regulations, legislation, organisational policy and procedures in relation to aircraft underwater escape and survival
In Defence context, relevant Defence Orders and Instructions
Relevant OH&S and environmental procedures and regulations
Aircraft escape techniques
Aircraft egress and exit systems
Hazards exiting aircraft during emergency situations
Inverted and submerged aircraft escape techniques
Safety equipment operation
Emergency equipment deployment and operation
Rescue and recovery techniques
Workplace procedures for undertaking aircraft underwater escape and survival
Manufacturers instructions for equipment used for aircraft underwater escape and survival
Risks that exist when undertaking aircraft underwater escape and survival and related risk control procedures and precautions
Problems that may occur when undertaking aircraft underwater escape and survival and appropriate action that should be taken in each case
Required skills:
Perform aircraft egress and exit operation
Operate emergency equipment
Operate safety equipment
Perform inverted and submerged aircraft escape techniques
Apply hypothermia prevention and reduction techniques
Perform life jacket swimming techniques
Communicate effectively with others when undertaking aircraft underwater escape and survival
Read, interpret and follow instructions, regulations, procedures and other information relevant to undertaking aircraft underwater escape and survival
Complete documentation related to undertaking aircraft underwater escape and survival
Work collaboratively with others when undertaking aircraft underwater escape and survival
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when undertaking aircraft underwater escape and survival in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when undertaking aircraft underwater escape and survival
Apply precautions and required action to minimise, control or eliminate hazards that may exist when undertaking aircraft underwater escape and survival
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self, others or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective clothing and equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required to undertake aircraft underwater escape and survival

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of: securing all personal items, restraint devices and survival equipment prior to ditching releasing restraint devices and egressing aircraft applying rescue recovery techniques employing life jacket swimming, raft boarding and raft righting techniques employing hypothermia management techniques
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Restraint devices may include:	harnesses crewman harness operational contingency loading equipment (Military only)
Survival equipment may include:	emergency breathing system life jackets
Surface clearing may include	splashing the surface to clear oil/fuel
Safety equipment may include:	strobe lights position locating beacons flares life jackets life rafts
Position indicating and signalling devices may include:	strobe lights position locating beacons flares
Rescue recovery techniques may include:	winching rescue vessel
Potential hazards may include:	environment weather sea state cold shock
Swimming techniques with a life jacket may include:	single group
Hypothermia management techniques may include:	group help help position for single person heat retention
Emergency supplies and equipment may include:	survival equipment positioning equipment
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may be referred to as:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions operations manuals workplace procedures and instructions and job specification induction and training materials
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft requirements of the Civil Aviation Safety Authority such as: Day VFR syllabus Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	F - Safety Management

AVIF2015A Utilise emergency breathing system

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to utilise emergency breathing systems (EBS) during underwater escape situations. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work involves the application of safety and escape policies, regulations, protocols and procedures required to utilise EBS during underwater escape situations. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable Civil Aviation Safety Authority (CASA) compliance. Work is performed under limited supervision within organisational guidelines. This unit of competency is nominally packaged at Certificate II.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Prepare an EBS for use	1.1 EBS pre-flight inspection is conducted 1.2 Preparations for flight are completed in accordance with workplace procedures 1.3 EBS defects are reported in accordance with workplace procedures
2 Operate an EBS	2.1 EBS is fitted in accordance with established procedures 2.2 EBS purging techniques are employed 2.3 Breathing techniques are employed during ascent 2.4 EBS malfunctions are responded to in accordance with workplace procedures
3 Complete EBS after flight procedures	3.1 EBS after use inspection is conducted 3.2 EBS after flight defects are reported 3.3 EBS is packed up in accordance with workplace procedures

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Regulations, legislation, organisational policy and procedures in relation to emergency breathing systems
In Defence context, relevant Defence Orders and Instructions
Relevant OH&S and environmental procedures and regulations
EBS operating procedures
Underwater breathing techniques
Hazards associated with the use of EBS
EBS malfunctions and defects including their management and reporting procedures
Defect reporting procedures of the organisation
EBS pre- and post-use inspection procedures
Workplace procedures for utilising emergency breathing systems
Manufacturers instructions for emergency breathing system equipment
Risks that exist when utilising emergency breathing systems and related risk control procedures and precautions
Problems that may occur when utilising emergency breathing systems and appropriate action that should be taken in each case
Required skills:
Demonstrate EBS operating procedures
Perform underwater breathing techniques
Conduct EBS malfunction and defect management and reporting procedures
Conduct flight preparation procedures
Perform safety procedures for breathing compressed air underwater
Communicate effectively with others when utilising emergency breathing systems
Read, interpret and follow instructions, regulations, procedures and other information relevant to utilising emergency breathing systems
Complete documentation related to utilising emergency breathing systems
Work collaboratively with others when utilising emergency breathing systems
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when utilising emergency breathing systems
Implement contingency plans for unexpected events that may arise when utilising emergency breathing systems
Apply precautions and required action to minimise, control or eliminate hazards that may exist when utilising emergency breathing systems
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self, others or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective clothing and equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use emergency breathing system equipment

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of: the underpinning knowledge and skills conducting pre-flight inspection of EBS including reporting of defects operating EBS including purging techniques, breathing techniques and responding to EBS malfunctions conducting inspection of EBS after use including reporting of defects, and pack up
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Defects may include:	visible signs of damage leaking
EBS purging techniques may include:	blow-out purge button combination of blow-out and purge button
Malfunctions may include:	out of air free flow flooding (continual flow)
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures manufacturers instructions
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions operations manuals workplace procedures and instructions and job specification induction and training materials
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft requirements of the Civil Aviation Safety Authority such as: Day VFR syllabus Manual of Standards relevant defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	F - Safety Management

AVIF2019A Work in aircraft confined spaces

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to work in an aircraft confined space. It includes entry and exit procedures, assessment of associated risks and how to operate safely in an aircraft confined space. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work involves the application of safety policies, protocols and procedures required to operate safely in an aircraft confined space. Work is performed under supervision within organisational guidelines. This unit of competency is nominally packaged at Certificate II.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Plan and prepare for work in an aircraft confined space	1.1 Work instructions relevant to the task being performed are obtained, confirmed and applied to the allocated task in accordance with established workplace procedures 1.2 Safety requirements are applied to the allocated task in accordance with established workplace procedures 1.3 Authorisation to enter the confined space is obtained in accordance with established workplace procedures 1.4 Tools, equipment and personal protective equipment are selected to carry out task consistent with the requirements of the job 1.5 Serviceability of tools, equipment and personal protective equipment is checked and any faults are rectified or reported in accordance with established workplace procedures
2 Enter and work in an aircraft confined space	2.1 Access cover/cargo hold door is removed or opened as required 2.2 Confined space is entered in accordance with established workplace procedures 2.3 Communication is maintained with appropriate personnel in accordance with established workplace procedures 2.4 Designated work in confined space is conducted in accordance with established workplace procedures
3 Exit aircraft confined space	3.1 Confined space is exited according to established workplace procedures 3.2 Tools, equipment, material and personal protective equipment are recovered from the confined space 3.3 Access cover/cargo hold door is replaced or closed as required
4 Complete confined space activities	4.1 Tools, equipment and personal protective equipment are checked and stored in accordance with established workplace procedures 4.2 Unserviceable tools, equipment and personal protective equipment are fixed or reported in accordance with established workplace procedures 4.3 Documentation is completed in accordance with established workplace procedures

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Regulations, legislation, organisational policy and procedures in relation to working in aircraft confined spaces
In Defence context, relevant Defence Orders and Instructions
Relevant OH&S and environmental procedures and regulations
Common hazards associated with working in aircraft confined spaces
Safe manual handling techniques in confined spaces
Aircraft confined spaces management and reporting procedures
Defect reporting procedures of the organisation
Workplace procedures for working in an aircraft confined space
Manufacturer instructions for aircraft confined space tools and personal protective equipment
Risks that exist when working in an aircraft confined space, and related risk control procedures and precautions
Problems that may occur when working in an aircraft confined space, and appropriate action that should be taken in each case
Required skills:
Communicate effectively with others when working in aircraft confined spaces
Read, interpret and follow instructions, regulations, procedures and other information relevant to working in aircraft confined spaces
Complete documentation related to working in aircraft confined spaces
Work collaboratively with others when working in aircraft confined spaces
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when working in aircraft confined spaces
Implement contingency plans for unexpected events that may arise when working in aircraft confined spaces
Apply precautions and required action to minimise, control or eliminate hazards that may exist when working in aircraft confined spaces
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self, others or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective clothing and equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use aircraft confined spaces tools and equipment

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills location, interpretation and application of relevant information, standards and specifications compliance with work instructions, OH&S regulations and state/territory legislation applicable to working in aircraft confined spaces compliance with organisational policies and procedures safe preparation, entry and exit performance and application of all appropriate procedures safe and effective operational use of tools, equipment and personal protective equipment
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tools and equipment may include but are not limited to:	harness and lifeline signs and barriers self contained breathing apparatus atmospheric testing equipment communications equipment tools and equipment relevant to the work to be performed
Personal protective equipment may include but is not limited to:	hearing protection safety gloves safety footwear safety glasses protective clothing high visibility clothing sun protection
Hazards that may exist when working in an aircraft confined space may include but are not limited to:	moving equipment within aircraft uneven surfaces or gaps in the floor of the aircraft protruding surfaces in the aircraft's bulkhead and hold structures height of confined aircraft space noise vibration dust fire climatic conditions/extreme temperatures hazardous materials contaminated atmosphere toxic gases
Communications may include:	two-way radio hand signals mobile phone verbal instructions written instructions
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures manufacturer instructions
Information/documents may include:	in Defence context, relevant Defence Orders and Instructions operations manuals workplace procedures and instructions and job specification induction and training materials
Applicable regulations and legislation may include:	in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards

Unit Sector(s)

Not applicable.

Competency field

Competency Field	F - Safety Management

AVIF2020B Employ fatigue management practices in the aviation workplace

Modification History

Release 1. Revised unit.

This unit replaces and is equivalent to AVIF2020A Employ fatigue management practices in the aviation workplace.

Unit Descriptor

This unit involves the skills and knowledge required to employ fatigue management practices in the aviation workplace, including recognising signs of personal fatigue, employing fatigue management practices to minimise safety risks and identifying fatigue in others.

Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Work must be carried out in accordance with workplace procedures and the relevant International Civil Aviation Organisation (ICAO), Civil Aviation Safety Authority (CASA) and other relevant regulatory requirements.

Work is performed under some supervision usually within a team environment.

Work involves the application of established principles and practice concerning fatigue management during work activities.

Licensing/Regulatory Information

Refer to Unit Descriptor.

Pre-Requisites

Nil.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

1	Recognise signs of personal fatigue	1.1	Personal fatigue and its impact on safety and security in the aviation workplace is understood
1.2	Causes of fatigue are recognised and actions are taken to minimise safety implications in the aviation workplace
1.3	Personal fatigue is identified and actions to minimise fatigue are taken in accordance with workplace procedures
2	Employ fatigue management practices to minimise fatigue	2.1	Rosters and meal breaks are managed to minimise fatigue
2.2	Personal fatigue management practices are employed in accordance with workplace procedures to maintain vigilance and alertness
2.3	Factors external to the workplace that cause fatigue are recognised
2.4	Strategies that promote the effective long-term management of fatigue are implemented
2.5	Personal fatigue limits are identified and communicated to supervisors in accordance with workplace procedures
2.6	Restrictions on work duty limits are understood
2.7	Potential risks of exceeding work duty limits are identified and rectified in accordance with workplace procedures and legislative requirements
3	Monitor fatigue in others	3.1	Work colleagues are monitored for signs of personal fatigue
3.2	Communication techniques and strategies are used to assist work colleagues in the identification and management of fatigue
3.3	Contributions are made to the team to assist in minimising fatigue in others

Required Skills and Knowledge

This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant codes, regulations and workplace procedures related to fatigue management
Relevant work health and safety (WHS)/occupational health and safety (OHS) regulations as they relate to fatigue
Sources of information on fatigue and fatigue management
Security and safety implications of fatigue in the aviation workplace
Effects of fatigue on workplace performance
Personal signs of fatigue and possible solutions to minimise fatigue
Lifestyle choices external to the aviation workplace that affect fatigue
Fatigue management strategies
Signs of fatigue in others in the aviation workplace
Communication techniques and strategies used to assist work colleagues in the identification and management of fatigue
Required skills:
Communicate effectively with others when applying fatigue management strategies
Read and interpret instructions, procedures, regulations and signs related to fatigue management and apply them to aviation workplace activities
Recognise actions or workplace situations that promote fatigue
Identify and accurately predict the affect of rosters and scheduled meal breaks on fatigue
Recognise the symptoms of fatigue and take appropriate action in accordance with fatigue management regulations and workplace procedures
Identify and determine the effect factors outside the aviation workplace will have on fatigue and put strategies in place to manage these factors
Apply precautions and required actions to minimise and control the effects of fatigue when carrying out own work functions
Use personal checklists to determine the extent and management of fatigue
Use fatigue identification and management techniques to assist work colleagues in the identification and management of fatigue
Modify activities and take appropriate initiatives to manage fatigue in the workplace depending on differing work contexts, risk situations and environments

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include: demonstrate the ability to accurately identify causes of fatigue and implement strategies to minimise fatigue in the aviation workplace apply legislative restrictions on work duties to assist in the management of fatigue accurately communicate with work colleagues, supervisors or managers to implement strategies to manage fatigue apply fatigue management practices to maintain vigilance and alertness in the aviation workplace determine and correctly manage factors external to the aviation workplace that could have implications on personal fatigue utilise fatigue management practices to detect and assist in the management of fatigue in work colleagues
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of knowledge must be conducted through appropriate written/oral assessments. Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace.
Assessment for Passenger/Non-Passenger Screener and Checked Baggage Screener Roles	Assessment must: be undertaken by a registered training organisation Assessment of knowledge must: be conducted through written/oral assessments Practical assessment must: be undertaken by a registered training organisation occur in an appropriate range of situations in the workplace.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Workplace may include:	any work environment in the aviation industry requiring safety critical operational judgements to be made, in particular when operating vehicles or equipment
Important work situations for fatigue management in the aviation workplace include:	operations conducted at all times, but particularly at night driving a vehicle at an airport conducting refuelling operations operating an aircraft performing maintenance on an aircraft performing duties as a member of the operating or cabin crew on board an aircraft air traffic control airport security operations ground support operations
Work-related factors that may contribute to fatigue include:	work demands such as: workload, work duration, shift pattern, time of day, frequency and duration of breaks and type of work (e.g. working in isolation, repetitive tasks and boring, monotonous or under-challenging tasks) organisational factors such as: work environment (including temperature, ventilation, continual rhythmic vibration from equipment), trip and work scheduling and the predictability of work
Worker/operator-related factors that may contribute to fatigue include:	lifestyle factors such as: sleep patterns, alcohol and drug use, quantity and timing of food and drink, and opportunities for relaxation with family and friends working multiple jobs personal or biological factors such as: state of mental and/or physical health, inadequate sleep, sleep disorders, emotional stress, family responsibilities, relationship difficulties, inadequate competence to complete work tasks and circadian rhythms
Responsibilities of individual for fatigue risk management may include:	following the organisation’s fatigue management policy and procedures using time away from work appropriately to rest and recover checking and ensuring fitness for work reporting symptoms of fatigue taking action to minimise risk when symptoms of fatigue are recognised
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may be referred to as:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	Commonwealth and state/territory regulations and guidelines concerning fatigue management in various transport and workplace situations workplace instructions and procedures on fatigue management relevant WHS/OHS regulations and procedures work schedules and shift rosters emergency procedures log books or record books (where required) records and reports of fatigue-related errors and safety incidents relevant standards and certification requirements quality assurance procedures
Applicable regulations and legislation may include:	relevant regulations and codes of the Commonwealth Government and the state/territory regulatory authorities concerning fatigue management Civil Aviation Regulations and Civil Aviation Safety Regulations as applicable to fatigue management relevant state/territory WHS/OHS legislation

Unit Sector(s)

Not applicable.

Competency Field

F – Safety Management

AVIF2023A Follow occupational health and safety procedures

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to follow and apply occupational health and safety (OH&S) procedures when carrying out work activities, including identifying and following workplace procedures for hazard identification and risk control, contributing to arrangements for the management of OH&S, and completing OH&S records. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Work must be carried out in compliance with the relevant OH&S regulations and procedures.

Work is performed under some supervision generally within a team environment. It involves the application of the established OH&S and hazard minimisation principles and procedures to the conduct of workplace activities.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

1	Follow workplace procedures for hazard identification and risk control	1.1	Workplace procedures for dealing with accidents, fire and emergencies are known and followed
1.2	Workplace procedures for OH&S and related work instructions for controlling risks in a workplace are accurately followed
1.3	Hazards in the workplace are identified and appropriate action is taken to report them and to minimise or eliminate risk to personnel, workplace and the environment
1.4	Safety regulations and established workplace safety and hazard control practices and procedures are obtained, interpreted and applied to day-to-day work activities
1.5	Where relevant, procedures and precautions necessary for entry into confined spaces in the workplace are correctly followed
1.6	Personal protection clothing and equipment is correctly used in accordance with established safety practices and procedures
1.7	Established emergency and contingency plans are followed in the event of an emergency
2	Contribute to arrangements for the management of occupational health and safety	2.1	OH&S issues and identified safety hazards are raised with designated personnel in accordance with workplace procedures and relevant OH&S legislation
2.2	Contributions to OH&S management in the workplace are made in accordance with workplace procedures and provisions of relevant legislation
2.3	OH&S issues are raised with designated personnel in accordance with workplace procedures and relevant OH&S legislation
2.4	Participative arrangements for OH&S management in the workplace are contributed to within workplace procedures and scope of responsibilities and competencies
3	Complete occupational health and safety records	3.1	OH&S records for self are completed in accordance with workplace requirements
3.2	OH&S records and legal requirements for the maintenance of records of occupational injury and diseases are followed

Required Skills and Knowledge

This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant OH&S procedures and guidelines
Risks when using manually-operated equipment to shift loads and related precautions to control the risk
Reporting procedures in regard to unsafe situations, fire hazards, broken or damaged equipment or fittings, sickness and accidents
Location and use of safety alarms, manifests, emergency shut-off systems, emergency communication systems
Signs and signals used for OH&S warnings
Terms used in material safety data sheets (where relevant)
HAZCHEM symbols and implications for safe work and storage
Storage and use of hazardous substances
Handling of broken or damaged equipment
Manual and mechanically assisted lifting and load shifting procedures
Transport requirements for goods within workplace
Emergency and evacuation procedures
Housekeeping standards and procedures required in the workplace
Site layout and obstacles
Required skills:
Communicate effectively with others when following OH&S procedures
Read and comprehend simple statements in English
Read and interpret relevant safety-related information including safety labels, instructions for safe work, relevant material safety data sheets, workplace procedures and codes of practice
Identify containers and goods coding, ADG and IMDG markings and where applicable emergency information panels
Interpret and follow operational instructions and prioritise work
Complete documentation related to OH&S in the workplace
Operate electronic communication equipment to required protocol
Estimate the size shape and special requirements of loads
Work collaboratively with others when following OH&S procedures
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems, faults or malfunctions that may arise when following OH&S procedures in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unanticipated situations that may occur when following OH&S procedures
Apply precautions and required action to minimise, control or eliminate hazards that may exist during work activities
Monitor work activities in terms of planned schedule
Modify activities depending on differing operational contingencies, risk situations and environments
Apply fatigue management knowledge and techniques
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Operate and adapt to differences in equipment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
The shifting operations may be conducted:	in a range of work environments by day or night
Customers may be:	internal or external
Workplaces may comprise:	large, medium or small worksites
Work may be conducted in:	restricted spaces exposed conditions controlled or open environments
Workplace hazards may include:	chemicals and other harmful substances movements of equipment, goods, vehicles toxic substances damaged packing material and containers broken and damaged equipment inflammable materials and fire hazards lifting practices waste management and disposal extremes in weather conditions lighting levels floor surfaces water hazards traffic flows, vehicle and equipment operation A range of storage areas
Personnel in the work area may include:	workplace personnel site visitors OH&S specialists union representatives contractors official representatives
Participative arrangements may include:	formal and informal meetings which deal with OH&S issues workplace OH&S committees other committees, for example, consultative, planning and purchasing OH&S representatives suggestions, requests, reports and concerns put forward by staff
Communication in the work area may include:	phone electronic data interchange fax email internet radio
Designated personnel may include:	workplace personnel supervisors team leaders management OH&S personnel other persons authorised or nominated by the organisation
Personal protective equipment may include:	gloves safety headwear and footwear safety glasses two-way radios high visibility clothing
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Information/documents may include:	OH&S regulations workplace OH&S procedures and policies codes of practice including the National Standards for Manual Handling and the Industry Safety Code ADG Code and material safety data sheets (where relevant) policies and procedures for entry and work in confined spaces manufacturers instructions concerning the use and servicing of equipment supplier and/or client instructions emergency procedures regulations and policies concerning noise, smoking, work station ergonomics and other critical OH&S issues goods identification numbers and codes manifests, bar codes, goods and container identification relevant legislation, regulations and related documentation award, enterprise bargaining agreement, other industrial arrangements standards and certification requirements quality assurance procedures
Applicable regulations and legislation may include:	relevant state/territory OH&S legislation and safety codes, including manual handling, noise, confined spaces, smoking, workplace ergonomics, etc. general duty of care under OH&S legislation workplace relations regulations workers compensation regulations dangerous goods regulations

Unit Sector(s)

Not applicable.

Competency field

F – Safety Management

AVIF2024A Conduct housekeeping activities

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to conduct housekeeping activities in the workplace, including identifying required housekeeping requirements, procedures and resources for different areas of the workplace, monitoring and maintaining cleanliness and tidiness in the workplace, and completing assigned housekeeping tasks. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Work must be carried out in accordance with workplace housekeeping procedures.

Work is performed under some supervision generally within a team environment. It involves the application of the basic safety principles to the completion of housekeeping tasks as part of workplace operations.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

1	Identify the housekeeping requirements procedures, and resources of different areas of the workplace	1.1	Workplace procedures for housekeeping are identified
1.2	Equipment and consumables are selected in accordance with work area requirements
1.3	Specific requirements for housekeeping activities in different parts of the employees' work area are identified and followed
1.4	Requirements for the minor disassembly/reassembly of storage zones are identified (where applicable)
2	Monitor and maintain cleanliness and tidiness in the workplace	2.1	Initiative is used to continuously monitor the cleanliness and tidiness of the worksites used by the employees
2.2	Housekeeping issues are raised with designated personnel in accordance with workplace procedures
2.3	Housekeeping equipment and supplies are maintained and stored
3	Complete assigned housekeeping duties	3.1	Assigned housekeeping duties are conducted following workplace procedures and ensuring that waste is removed
3.2	Maintenance requirements of any damaged items are notified to appropriate personnel
3.3	Minor disassembly/reassembly of storage zones is conducted within enterprise policies and procedures
3.4	Schedules and records for housekeeping duties are maintained
3.5	Work areas are checked and meet required workplace standards
3.6	Work is carried out following enterprise practices and safe work procedures

Required Skills and Knowledge

This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant OH&S procedures and guidelines concerning housekeeping operations
Workplace procedures and policies for the carrying out housekeeping tasks in the workplace
Risks when carrying out housekeeping tasks and related precautions to control the risk
Housekeeping standards required in the workplace
Site layout and obstacles
Application of relevant industrial regulations and requirements
Servicing procedures for housekeeping equipment
Required skills:
Communicate effectively with others when carrying out housekeeping tasks
Read and interpret instructions, procedures, information and signs relevant to housekeeping activities in the workplace
Interpret and follow operational instructions and prioritise work
Complete documentation related to housekeeping in the workplace
Operate electronic communication equipment to required protocol
Work collaboratively with others when carrying out housekeeping tasks
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any problems, faults or malfunctions identified when carrying out housekeeping tasks in accordance with regulatory requirements and workplace procedures
Apply precautions and required action to minimise, control or eliminate hazards that may exist during housekeeping activities
Monitor work activities in terms of planned schedule
Modify activities depending on differing operational contingencies, risk situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Operate and adapt to differences in equipment in accordance with standard operating procedures
Monitor condition and performance of housekeeping tools and equipment
Service housekeeping tools and equipment in terms of servicing schedule and standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
The housekeeping tasks may be conducted:	in a range of work environments by day or night
Customers may be:	internal or external
Workplaces may comprise:	large, medium or small worksites
Work may be conducted in:	tight or restricted spaces exposed conditions controlled or open environments
Housekeeping duties may include:	cleaning returning goods or equipment to storage repacking waste removal maintenance
Hazards in the work area may include exposure to:	chemicals dangerous or hazardous substances movements of equipment, goods and materials
Personnel in the work area may include:	workplace personnel site visitors contractors official representatives
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Depending on workplace context, personal protective equipment may include:	gloves safety headwear and footwear safety glasses two-way radios high visibility clothing
Information/documents may include:	OH&S and environmental protection regulations workplace housekeeping procedures and policies codes of practice including the National Standards for Manual Handling and the Industry Safety Code material safety data sheets policies and procedures for entry and work in confined spaces manufacturers instructions concerning the use and servicing of equipment supplier and/or client instructions emergency procedures regulations and policies concerning noise, smoking, work station ergonomics and other critical OH&S issues goods identification numbers and codes manifests, bar codes, goods and container identification relevant legislation, regulations and related documentation award, enterprise bargaining agreement, other industrial arrangements standards and certification requirements quality assurance procedures
Applicable regulations and legislation may include:	relevant state/territory OH&S legislation relevant state/territory environmental protection legislation workplace relations regulations dangerous goods and air freight regulations

Unit Sector(s)

Not applicable.

Competency field

F – Safety Management

AVIF3004B Supervise the safety of aerodrome works and general access

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to supervise the safety of aerodrome works and general access, including preparing for aerodrome works, supervising aerodrome access by vehicles and personnel, and supervising and completing aerodrome works. Required performance includes compliance with all relevant regulatory requirements (i.e. CAR 89 I, Schedule 10). Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant regulatory requirements of the Civil Aviation Safety Authority. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under limited supervision. Work involves the application of relevant principles, regulations, protocols and procedures when supervising the safety of aerodrome works and general access as part of commercial activities across a variety of operational contexts within the Australian aviation industry.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Prepare for aerodrome works	1.1 Official notification of impending start to the works is confirmed with appropriate aerodrome personnel 1.2 Processes for the safe conduct of the aerodrome works are developed or adapted from relevant plans, drawings, procedures documents, and Method of Working Plans (MOWPs) in accordance with workplace procedures
2 Supervise aerodrome access by vehicles and personnel	2.1 Access requirements and relevant authorisation for all vehicles and personnel are determined in accordance with workplace procedures 2.2 Personnel, vehicles and equipment entering the airside are inspected to ensure compliance with aerodrome requirements 2.3 Appropriate supervision of airside personnel and vehicles is maintained throughout period on airside 2.4 Vehicles are inspected to ensure they are marked in an appropriate manner
3 Supervise aerodrome works	3.1 Unserviceability markers and barriers are positioned in accordance with workplace procedures and regulations 3.2 Aerodrome work procedures are supervised in accordance with MOWPs or other workplace procedures 3.3 The activities of personnel, vehicles and plant on the movement area are managed to ensure the safety of aircraft 3.4 Works are completed in accordance with relevant MOWP 3.5 Updated notification information is issued to ensure continued safe conduct of aerodrome works and aircraft operations 3.6 At such times as required by aircraft, the aerodrome is temporarily restored to operational status in accordance with workplace procedures
4 Complete aerodrome works	4.1 The work area is cleared of personnel, vehicles and plant in a safe and timely manner, ensuring the aerodrome has been restored to full operational status 4.2 The works-affected area is inspected for serviceability in accordance with workplace procedures 4.3 The aerodrome overall is inspected for serviceability in accordance with workplace procedures 4.4 Relevant authorities or organisations are notified of the restoration of aerodrome serviceability in accordance with workplace procedures, using suitable means of communication

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
Relevant OH&S and environmental procedures and regulations
Aerodrome operating procedures
Functions of a works safety officer (as defined in Civil Aviation Safety Regulations)
Aircraft schedules and their use in aerodrome inspection and reporting
Purpose and application of unserviceability markers
Purpose and application of MOWPs
Safety hazards and risks that exist when supervising the safety of aerodrome works and general access and related risk control procedures and precautions, including policies and local instructions concerning airside access and Notices to Airmen (NOTAMs), guidelines concerning runway visual range, policies/procedures related to works integrity at an aerodrome, policies/guidelines concerning manoeuvring area serviceability, and safety and security policies and procedures related to bird and animal hazards
Problems that may occur when supervising the safety of aerodrome works and general access and action that should be taken in each case
Aviation weather forecasts products and services and their potential impact on operations
Required skills:
Communicate effectively with others when supervising the safety of aerodrome works and general access
Read and interpret instructions, regulations, procedures and other information relevant to supervising the safety of aerodrome works and general access
Interpret and follow operational instructions and prioritise work
Complete documentation related to the safety of aerodrome works and general access
Operate electronic communication equipment to required protocol
Work collaboratively with others when supervising the safety of aerodrome works and general access
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when supervising the safety of aerodrome works and general access in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when supervising the safety of aerodrome works and general access
Apply precautions and required action to minimise, control or eliminate hazards that may exist during the supervision of the safety of aerodrome works and general access
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required to conduct the supervision of the safety of aerodrome works and general access

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Works may need to occur:	by day or by night in any weather conditions
Relevant authorities for reporting purposes include:	aerodrome operator or delegated person NOTAM Office (Airservices Australia) Civil Aviation Safety Authority Air Traffic Control (ATC) Australian Defence Forces Command for military bases aerodrome users
Aerodromes may include:	licensed aerodromes unlicensed aerodromes
Aerodrome works are classified as:	Time Limited Works not affecting normal aircraft operations (movement area operational in less than 10 minutes) Time Limited Works requiring a NOTAM, where normal aircraft operations are not affected (movement area not operational within 10 minutes) works requiring NOTAM, with attached MOWP MOWP, where regular public transport (RPT) or other regular users are disrupted (movement area not operable within 30 minutes)
Aerodrome works may include:	maintenance of markings and lights mowing grass rolling surfaces sweeping pavements minor repairs to pavements surveys and inspections major construction or repairs to the movement area painting and repainting
Processes for the safe conduct of works includes:	work procedures identifying safe work vehicle movement areas instructing work personnel
Relevant works information include:	MOWP NOTAM other written or verbal notification
Procedures for making the movement area safe for aerodrome works include:	marking the unserviceable area partial closure of the movement area closing the movement area (aerodrome closure) contacting the aerodrome user extinguish lighting to the hazardous section of the movement area lighting required to carry out works does not represent a hazard to aircraft operations accessing and promulgating as appropriate public weather and aviation forecasts and current weather products applicable to the worksite
Inspection of vehicles includes:	roadworthiness fuel and oil leakage appropriate markings and lights
Assessment of personnel includes:	confirmation of authorisation to enter the airside confirmation of appropriate licences to operate vehicles and equipment checking of understanding of: aerodrome terminology, signs and radio instructions aerodrome markings and signage vehicle restriction zones around aircraft, navigation beacons, lights required vehicle marking and lighting requirements aerodrome speed limits directions from the safety officer current and forecast aerodrome weather conditions
Vehicle or other mobile obstacle markings and equipment include:	orange or yellow paint (for vehicles regularly used on movement area) warning lights (orange/amber/yellow) radio equipment as required company colours
Unserviceability markers and cones include:	signal circle markers unserviceability cross markers unserviceability cones displaced threshold markers unserviceability lighting
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to supervising the safety of aerodrome works and general access (i.e. CAR 89 I, Schedule 10) aerodrome manuals workplace operating procedures manuals Manual of Standards - Aerodromes (previously Rules and Practices for Aerodromes [RPA]) En Route Supplement Australia (ERSA) manufacturers specifications for equipment RPT routes and timetables MOWPs induction and training materials relevant documents from Bureau of Meteorology, International Civil Aviation Organization (ICAO) and the World Meteorological Organization (WMO)
Applicable regulations and legislation may include:	relevant Civil Aviation Act (1988) and Civil Aviation Regulations and Orders (i.e. CAR 89 I, Schedule 10) Manual of Standards - Aerodromes (previously Rules and Practices for Aerodromes [RPA]) applicable state, territory and commonwealth regulations concerning: OH&S workplace relations workers compensation ADG Code and Mines Regulation Act for fuel environmental protection equal opportunity

Unit Sector(s)

Not applicable.

Competency field

Competency Field	F - Safety Management

AVIF3005B Maintain the safety of people and aircraft

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to contribute to the safety of people and aircraft as a member of the aircrew on a commercial aircraft flight, including carrying out required safety procedures, managing safety risks and hazards, following flight crew directions, aiding and assisting passengers during an emergency, and carrying out administrative procedures related to safety matters. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in accordance with workplace procedures and the relevant regulatory requirements of the Civil Aviation Safety Authority and other relevant regulatory authorities. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under some supervision usually within a team environment. Work involves the application of relevant regulations, principles and procedures to the maintenance of the safety of passengers, aircrew and aircraft on commercial aircraft across a variety of operational contexts within the Australian aviation industry.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Carry out safety procedures	1.1 Pre-take-off safety and security checks are conducted in accordance with regulatory requirements and workplace procedures 1.2 Safety demonstration and checks are conducted in accordance with regulatory requirements and workplace procedures 1.3 Safety hazards are identified and are reported and/or acted upon in accordance with risk management procedures and regulatory requirements 1.4 Appropriate hazard mitigation strategies are determined and implemented in conjunction with other aircrew members in accordance with risk management procedures and regulatory requirements
2 Follow flight crew directions	2.1 Flight crew instructions are followed at all times 2.2 Cabin crew positions are taken during landing and take-off when directed by the flight crew 2.3 Safety belts and seats are used during landing and take-off in accordance with flight crew directions, workplace procedures and safety regulations
3 Aid and assist passengers during an emergency	3.1 In conjunction with other members of the flight and cabin crew, passengers are advised of hazardous conditions and potential emergencies at appropriate time and related safety and emergency procedures during flight in accordance with regulatory requirements, orders and operations manual 3.2 In the event of an emergency, passengers are advised, as far as possible, of the nature of the emergency and the procedures and precautions to be followed 3.3 Clear communication is established and maintained with passengers 3.4 Passengers are organised during the emergency in accordance with regulatory requirements, flight crew instructions and workplace procedures 3.5 Passengers are assisted as required during emergency situation 3.6 First aid and/or medical attention is organised if necessary in conjunction with other crew members during an emergency situation in accordance with workplace procedures
4 Carry out administrative procedures	4.1 Workplace administrative procedures related to safety are identified and interpreted 4.2 Administrative procedures related to safety and emergency procedures and incidents are implemented in accordance with workplace and regulatory requirements 4.3 All required aircraft safety documentation is completed in accordance with workplace requirements

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of regulations pertaining to the integrated safety responsibilities and roles of aircrew
Relevant OH&S, hygiene and environmental procedures and regulations
Relevant customs, quarantine, equal opportunity and anti-discrimination regulations
Principles of passenger and aircraft safety
Airline and regulatory standards and procedures for maintaining safety requirements during aircraft cabin operations
Procedures to be followed during safety demonstrations and emergencies
Hazard identification and mitigation procedures and related regulatory requirements
Crew Resource Management (CRW) principles
Relevant airline administrative procedures
Cabin features, safety equipment and amenities for various types of aircraft
Risks that exist during aircraft flight and related risk control procedures and precautions
Problems that may occur when maintaining safety requirements during aircraft cabin operations and appropriate action that should be taken in each case
Basic knowledge of aviation medicine, the atmosphere and hypoxia
Required skills:
Communicate effectively with others when maintaining the safety of people and aircraft
Read and interpret instructions, regulations, procedures and other information relevant to the safety of people and aircraft
Interpret and follow operational instructions and prioritise work
Complete documentation related to the safety of people and aircraft
Operate electronic communication equipment to required protocol
Work collaboratively with others when maintaining the safety of people and aircraft
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when maintaining the safety of people and aircraft in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when maintaining the safety of people and aircraft
Apply precautions and required action to minimise, control or eliminate hazards that may exist when maintaining the safety of people and aircraft
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required to maintain the safety of people and aircraft

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Integrated activities to maintain the safety of passengers, aircrew and aircraft may be provided:	on any aircraft type in commercial service during short and/or long haul services in any allowable operating and weather conditions in accordance with regulatory and operational requirements
Performance may be demonstrated:	in an approved cabin service simulator in a suitably simulated work environment on a passenger-carrying aircraft
Resources required when maintaining the safety of passengers and aircraft may include but are not restricted to:	safety instruction sheets safety demonstration videos first aid kit/equipment aircraft intercom and communications equipment lifejackets, life rafts, seat cushions defibrillator escape devices personal breathing equipment oxygen equipment including masks, fixed, portable fire fighting equipment restraint equipment survival equipment emergency lighting equipment
Types of aircraft emergencies may include but are not limited to:	depressurisation of cabin severe air turbulence loss of aircraft power malfunctioning aircraft equipment collision ditching of aircraft emergency landing explosion or fire on aircraft illness or injury amongst passenger(s) or crew smoke/fire in cabin aborted takeoff disruptive/unruly passengers
Persons consulted/interacted with when maintaining the safety of passengers and aircraft may include:	passengers other aircrew members emergency services personnel ground staff
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	sections of regulations pertaining to the safety responsibilities and roles of cabin crew airline procedures and instructions and job specification pre-flight safety demonstration procedures cabin safety checklists and procedures Air Safety Incident Reports (ASIRs) Australian Transport Safety Bureau (ATSB) safety reports enterprise specific safety reports emergency procedures flight passenger schedules induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	Civil Aviation Act relevant requirements, standards and recommended practices of the International Civil Aviation Organization (ICAO) pertaining to the integrated safety responsibilities and roles of aircrew relevant Australian Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to the integrated safety responsibilities and roles of aircrew relevant OH&S legislation relevant food handling and hygiene legislation equal opportunity and anti-discrimination legislation relevant Australian Standards industrial relations and workplace compensation legislation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	F - Safety Management

AVIF3006B Respond to abnormal and emergency situations within the aircraft

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to respond to abnormal and emergency situations on a commercial aircraft flight, including responding to a medical emergency during a flight, to adverse weather and/or flying conditions and to various forms of aircraft emergency. It also covers the skills and knowledge required to respond to fire on board the aircraft, assist in or direct the evacuation of the aircraft, and complete all necessary documentation following an emergency or abnormal incident. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in accordance with workplace procedures and the relevant regulatory requirements. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under limited supervision usually within a team environment. Work involves the application of emergency procedures, regulations, safety codes and protocols when responding to abnormal and emergency on-board situations on commercial aircraft across a variety of operational contexts within the Australian aviation industry.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Respond to a medical emergency during a flight	1.1 Illness or injury amongst passengers or crew is identified in accordance with workplace procedures 1.2 Identified illness or injury is reported to pilot-in-command (PIC) and/or a senior crew member and appropriate action is taken in accordance with workplace procedures 1.3 Directions of senior crew members are followed in accordance with workplace procedures 1.4 First aid is applied if applicable 1.5 Medical assistance is sought from amongst other crew members and passengers if necessary in accordance with workplace procedures 1.6 Where applicable, medilink and other means of remote medical advice and assistance are accessed in accordance with workplace procedures
2 Respond to adverse weather and/or flying conditions	2.1 Directions of PIC and/or senior crew members are followed in the event of adverse weather and/or flying conditions or turbulence 2.2 Passengers are instructed to fasten seat belts and take required precautions in accordance with workplace procedures and regulatory requirements 2.3 Where possible, passengers are assisted and reassured where necessary during adverse conditions 2.4 Dependent on the circumstances involved, appropriate action may be initiated in response to perceived hazardous situations in accordance with Crew Resource Management (CRM) principles 2.5 As far as possible, communication is maintained with passengers and other aircrew members during the abnormal conditions 2.6 Personal initiative and experience is utilised in securing self and equipment in turbulence
3 Respond to aircraft emergency	3.1 Directions of senior crew members are followed in the event of an aircraft emergency 3.2 Dependent on the circumstances involved, appropriate action may be self-initiated in response to emergency situations in accordance with Crew Resource Management (CRM) principles 3.3 Emergency procedures are implemented in accordance with regulatory requirements and consistent with the nature of the emergency 3.4 Passengers are assisted and reassured where necessary during the emergency 3.5 As far as possible, communication is maintained with passengers and other aircrew members during the emergency
4 Assist in or the evacuation of the aircraft	4.1 Directions of senior crew members are followed in the event of an aircraft evacuation 4.2 Evacuation procedures for the type of aircraft involved are implemented in accordance with workplace and regulatory requirements 4.3 Dependent on the type of evacuation, passengers are appropriately assisted and reassured where necessary during the evacuation process 4.4 As far as possible, communication is maintained with passengers and other aircrew members during the evacuation
5 Respond to fire on board the aircraft	5.1 Appropriate fire protection procedures are implemented in accordance with workplace and regulatory requirements 5.2 Relevant regulatory and workplace fire emergency procedures are followed in the event of fire 5.3 Directions of senior crew members are followed in the event of an aircraft fire 5.4 Where possible, passengers are assisted and reassured where necessary during the fire emergency 5.5 As far as possible, communication is maintained with passengers and other aircrew members during the fire emergency
6 Complete required documentation for an emergency or abnormal incident	6.1 Workplace administrative procedures relevant to an abnormal or emergency cabin service incident are identified and interpreted 6.2 Administrative procedures are implemented in accordance with workplace and regulatory requirements 6.3 All required aircraft documentation relevant to an abnormal or emergency cabin service incident is completed in accordance with workplace requirements including requirements for OH&S and/or safety incident reports

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
Relevant OH&S, environmental protection procedures and regulations
Airline procedures for responding to an abnormal or emergency situation on an aircraft, including fire response and aircraft evacuation
Crew Resource Management (CRM) principles
Procedures to be followed during safety demonstrations
Action to be taken in response to instructions from senior crew members during various abnormal or emergency situations that may occur on an aircraft
Airline administrative procedures
Cabin emergency features and equipment for various types of aircraft
Risks that exist during abnormal and emergency situations on an aircraft and related risk control procedures and precautions
Problems that may occur during abnormal and emergency situations on an aircraft and appropriate action that should be taken in each case
Required skills:
Communicate effectively with others when responding to abnormal and emergency situations within the aircraft
Read and interpret instructions, regulations, procedures and other information relevant to abnormal and emergency situations within the aircraft
Interpret and follow operational instructions and prioritise work
Complete documentation related to abnormal and emergency situations within the aircraft
Operate electronic communication equipment to required protocol
Work collaboratively with others when responding to abnormal and emergency situations within the aircraft
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when responding to abnormal and emergency situations within the aircraft in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when responding to abnormal and emergency situations within the aircraft
Apply precautions and required action to minimise, control or eliminate hazards that may exist during abnormal and emergency situations within the aircraft
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required to respond to abnormal and emergency situations within the aircraft

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Responses to emergency and abnormal situations may be required:	on relevant aircraft types in commercial service during short and/or long haul services in any category of service, including economy, business and first class in any allowable operating and weather conditions
Performance may be demonstrated:	in an approved cabin service simulator in a suitably simulated work environment on a passenger-carrying aircraft
Examples of abnormal or emergency cabin service situations may include:	passenger or crew illness injury to passenger or crew severe air turbulence changes in the wind and weather conditions enroute hazardous problems with aircraft air conditioning systems aircraft engine or equipment malfunction or failure aircraft instrument malfunction or failure aircraft low fuel quantity emergency security threat on board aircraft ditching of aircraft emergency landing explosion or fire in cabin disruptive/unruly passengers depressurisation of cabin
Workplace operational procedures may include but are not limited to:	pre-flight passenger briefing cabin preparation on-board safety door procedures precautions during abnormal weather/flying conditions security procedures aircraft refuelling with passengers on board smoking regulations briefing equipment stowage excess carry-on baggage take-off and landing emergency procedures
Evacuation procedures may include but are not limited to:	day or night evacuations ditching in water, including both prepared and unprepared emergency landing, including both prepared and unprepared precautionary evacuation search and rescue slide descents raft management emergency exit from aircraft by any available means
Fire procedures may include:	fire prevention and protection procedures basic fire drill cabin crew fire response procedures during flight cabin crew fire response procedures when aircraft is on the ground
Persons consulted may include:	passengers passengers identified as having medical skills pilot-in-command (PIC) other cabin crew and flight crew members ground staff emergency services personnel technical staff
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may be referred to as:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	sections of Civil Aviation Safety Regulations and Civil Aviation Orders relevant to aircraft abnormal and emergency situations airline operational and emergency procedures and instructions directions and instructions of the PIC and/or senior crew members job specification aircraft evacuation procedures aircraft fire prevention and response procedures cabin service checklists and procedures cabin emergency equipment operational manuals induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	Civil Aviation Act relevant Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to cabin crew response to abnormal and emergency situations on board an aircraft relevant OH&S legislation environmental protection legislation relevant food handling and hygiene legislation equal opportunity and anti-discrimination legislation relevant Australian Standards industrial relations and workplace compensation legislation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	F - Safety Management

AVIF3012A Apply relevant laws and regulations to the operation of an aerodrome

Modification History

Release 1. This is the first release of this unit.

This unit replaces and is equivalent to AVIF3011B Apply relevant laws and regulations to the management of an aerodrome.

Unit Descriptor

This unit involves the skills and knowledge required to ensure compliance with regulations and policies applicable to aerodrome operations and includes compliance with relevant regulatory requirements, legal obligations, and pertinent local laws and regulations.

Application of the Unit

Work must be carried out in compliance with the relevant regulatory requirements of the Civil Aviation Safety Authority (CASA).

Use for Australian Defence Force (Defence) Aviation is to be in accordance with relevant Defence Orders and Instructions.

Work is performed under limited supervision.

Work involves the application of relevant regulations, principles, policies and protocols when carrying out tasks and work activities as part aerodrome operations. All activities are carried out in accordance with relevant organisational policy and workplace procedures.

Licensing/Regulatory Information

Legislative/regulatory and/or personnel licensing/certification requirements are applicable to this unit.

Pre-Requisites

Nil.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

1	Apply relevant regulations and legal obligations	1.1	Sources of information on regulatory requirements and legal obligations relevant to aerodrome operations are identified and accessed in accordance with workplace procedures
1.2	An understanding of regulatory requirements and legal obligations relevant to aerodrome operations is developed and applied to day-to-day work at an aerodrome
1.3	Compliance with regulatory requirements is maintained in accordance with the operations of an aerodrome
2	Apply relevant local laws and regulations	2.1	Regulations and local instructions relevant to the work activities of personnel are correctly identified and appropriate action is taken in day-to-day work to ensure compliance where applicable
2.2	Regulations and local instructions relevant to the work activities of personnel are correctly identified and appropriate action is taken in day-to-day work to ensure compliance where applicable
2.3	Relevant documentation and reports are prepared and processed in accordance with workplace procedures and relevant regulatory requirements

Required Skills and Knowledge

This section describes the knowledge and skills required for this unit.
Required knowledge:
Aerodrome layout, including access routes
Basic features and characteristics of aerodrome lighting systems
Operation of airband radio equipment as used to communicate with air traffic control (ATC) and/or pilots
Physical characteristics of aircraft
Problems, safety hazards and risks that may exist in the operation of an aerodrome and related risk assessment/management measures that may need be taken
Purpose and application of:
aerodrome markers, markings and aerodrome lighting
Method of Working Plan (MOWP)
Relevant information/documents:
Aerodrome Emergency Plan (AEP) and procedures to be followed for each airport emergency
Aerodrome Manual
Aerodrome safety management system (SMS) and safety/security policies and principles of risk assessment and risk management
Aerodrome standard operating procedures, instructions and job specifications
Aerodrome Transport Security Plan (TSP)
Aeronautical Information Publication (AIP)
AIP – En Route Supplement Australia (ERSA)
AIP – Departure and Approach Procedures (DAP)
AIP Supplements (AIP-SUP)
Airline timetables
Airside Driver’s Handbook and/or airside driving requirements for aerodromes
Australian Standards
Aeronautical Information Circulars (AICs)
Civil Aviation Safety Authority Advisory Publications (CAAP) and Advisory Circulars (AC)
Civil Aviation Safety Regulations (CASRs)
Conditions of service, legislation and industrial agreements including workplace agreements and awards
Induction and training materials
Logbooks
Manual of Standards (MOS Part 139 - Aerodromes)
Manufacturer specifications for equipment used in the workplace
Notices to Airmen (NOTAM)
Operational checklists
Plans and maps
Relevant forms and databases
Safety data sheets (SDS) for hazardous materials
Wildlife Hazard Management Plan
Workplace procedures
Relevant legislative and regulatory requirements relating to operating an aerodrome
Requirements for completing relevant documentation and/or incident reporting
Reporting procedures
Safety distances required:
from an aircraft wingtip to objects including other aircraft
for transfer of hazardous materials
Workplace procedures for applying relevant laws and regulations to the operation of an aerodrome
Weather information and its implications for workplace operations

Required skills:
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Apply relevant systems such as aerodrome Safety Management System (SMS) and procedures to assess and/or mitigate risk that might arise in operating an aerodrome
Communicate effectively with others when applying relevant laws and regulations to the operation of an aerodrome
Complete documentation related to operating an aerodrome
Identify and correctly use equipment required for operating an aerodrome
Implement WHS/OHS procedures and relevant regulations
Interpret and follow operational instructions and prioritise work
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Operate electronic communication equipment to required protocol:
computer
radio/s
telephone
Read and interpret instructions, regulations, procedures and other information relevant to applying laws and regulations to the operation of an aerodrome
Select and use required personal protective equipment (PPE) conforming to industry and WHS/OHS standards
Work collaboratively with others when operating an aerodrome
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the Elements, Performance Criteria, Required Skills, Required Knowledge and include demonstration of applying: required knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement.
Context of and specific resources for assessment	Performance is demonstrated consistently over time and in a suitable range of contexts. Resources for assessment include access to: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace. In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation. As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests. Practical assessment must occur in an appropriate range of situations in the workplace.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Aerodromes may include:	certified aerodromes Defence aerodromes joint-user aerodromes registered aerodromes other (unclassified) aerodromes
Regulatory requirements and legal obligations may include:	Airports (Protection of Airspace) Regulations Airports (Control of On-Airport Activities) Regulations Civil Aviation Safety Regulations (CASRs) Defence Orders and Instructions electrical codes and regulations environmental sustainability equal opportunity International Civil Aviation Organization (ICAO) standards and recommended practices (SARPs) licensing Manual of Standards (MOS Part 139 - Aerodromes) work health and safety (WHS)/occupational health and safety (OHS) and environmental, procedures and regulations including Drug and Alcohol Management Plan (DAMP) workplace relations wildlife management (including culling)
Persons to be notified of breaches may include:	air traffic controllers airline personnel and managers Civil Aviation Safety Authority personnel contractors emergency services personnel freight handlers relevant human resources staff relevant technical staff safety personnel security personnel union representatives other aerodrome personnel and managers
Workplace procedures may include:	airside driving rules company procedures enterprise procedures organisational procedures standard operating procedures (SOPs)
Workplace may include:	aerodrome environs airside entire aerodrome landside offices

Unit Sector(s)

Not applicable.

Competency Field

F - Safety Management

AVIF3016A Marshal aircraft

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to marshal aircraft during start/shutdown phases, by day and night, and to direct aircraft movements as ground personnel using standard aircraft marshalling signals. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in accordance with workplace procedures and the relevant regulatory requirements of the Civil Aviation Safety Authority (CASA) and other relevant regulatory authorities. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Operations are conducted across a variety of operational contexts within the Australian aviation industry. Work is performed under limited supervision within organisational guidelines. Work may be conducted as part of a team. This unit of competency is nominally packaged at Certificate III.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Prepare for marshalling	1.1 Arrival/departure information is received and processed in accordance with workplace procedures 1.2 Marshalling requirements for different aircraft types are determined and requirements are clarified where required 1.3 Personal protective equipment is selected and fitted 1.4 Occupational health and safety (OH&S) requirements and recognised safety precautions are applied throughout the operation 1.5 Allocated aircraft parking position is confirmed 1.6 Marshalling, aircraft parking and ancillary support equipment is selected and checked for serviceability 1.7 Relevant documentation is completed in accordance with workplace procedures
2 Establish/disestablish aircraft parking position	2.1 Marshalling, aircraft parking, and ancillary support equipment is positioned and used in accordance with manufacturers instructions and workplace procedures 2.2 Movement is conducted in a safe manner in accordance with workplace procedures 2.3 Environmental factors are monitored to ensure safety is maintained
3 Conduct aircraft marshalling	3.1 Special circumstances/procedures during aircraft marshalling are allowed for 3.2 Standard marshalling signals and/or communications are employed 3.3 Visual contact with the pilot, other aircrew and/or ground staff is maintained 3.4 Safety distances between aircraft and ground personnel/obstructions are identified and maintained 3.5 Emergency actions are conducted in the event of an aircraft fire or other incident, in accordance with workplace procedures 3.6 Aircraft is secured/unsecured in accordance with workplace procedures 3.7 Allowances are made for wind direction and velocity 3.8 Effects of rotor wash and/or engine thrust on personnel and unsecured objects are taken into consideration

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Regulations, legislation, organisational policy and procedures in relation to marshalling aircraft
Aircraft danger zones
Day and night marshalling signals
Effects of wind on aircraft
Landing/taking-off and starting of aircraft
Marshalling, ground support and aircraft equipment selection and serviceability
Procedures in the event of an aircraft fire, accident and emergency
Aircraft operating restrictions in confined areas
Security and access requirements
Workplace procedures applicable to marshalling aircraft
Manufacturers instructions for equipment used for marshalling aircraft
Risks that exist when marshalling aircraft and related risk control procedures and precautions
Problems that may occur when marshalling aircraft and appropriate action that should be taken in each case
Required skills:
Implement aircraft security and access procedures
Use standard hand signals
Identify and correctly use marshalling and ancillary support equipment
Communicate effectively with others when marshalling aircraft
Read, interpret and follow instructions, regulations, procedures and other information relevant to marshalling aircraft
Complete documentation related to marshalling aircraft
Work collaboratively with others when marshalling aircraft
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when marshalling aircraft in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when marshalling aircraft
Apply precautions and required action to minimise, control or eliminate hazards that may exist when marshalling aircraft
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self, others or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective clothing and equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of: applying the underpinning knowledge and skills preparing marshalling including selecting and fitting personal protective equipment conducting movement in a safe manner in accordance with workplace procedures monitoring environmental factors to ensure safety is maintained employing standard marshalling signals and/or communications maintaining visual contact and safety distances conducting emergency actions in the event of an aircraft fire or other incident in accordance with workplace procedures
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Aircraft may include:	fixed wing in any weather conditions other airborne vehicles
Marshalling operations may include:	day and night variable weather conditions international, domestic and regional airports helidecks
Marshalling context may include:	start-up shutdown rotor engagement taxiing hover hover taxiing allocating and prioritising aircraft parking parking
Arrival and departure information may include:	formalised tasking information informal tasking information for action in accordance with localised procedures informal information received by other means such as hand signals, phone, facsimile, email, text message or radio communications regarding aircraft safety (e.g. hot brakes, fuel leak, security)
Marshalling requirements for different aircraft types may include:	access security
Personal protective equipment may include:	eye goggles head protection hearing protection high visibility clothing protective overalls protective boots respiratory protection equipment
Marshalling equipment may include	wands paddles flags torches
Aircraft parking equipment may include:	covers and intake inserts (bungs) earthing leads flags magnetic pins mechanical locking devices tie-down devices wheel chocks
Ancillary support equipment may include:	access/egress equipment external aircraft power facilities fire extinguisher first aid kit parking markers and barriers
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	Defence Instructions organisational policies company procedures enterprise procedures organisational procedures established procedures standard operating procedures written and verbal instructions
Special circumstances/procedures may include:	negative rotation power sources safety requirements e.g. fire bottle attendants aircraft with no prop or rotor brake installation of locking, protection or security devices undercarriage lock pins safety pin requirements for aircraft carrying ordnance
Emergency actions may include:	basic fire fighting basic first aid crowd control aircraft evacuation procedures notifying emergency services
Standard marshalling signals include:	standard hand signals International Civil Aviation Organization (ICAO) signals
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions operations manuals workplace procedures and instructions and job specification induction and training materials
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft requirements of the Civil Aviation Safety Authority such as: Day VFR syllabus Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	F - Safety Management

AVIF3021B Manage human factors in remote pilot aircraft systems (RPAS) operations

Modification History

Release 1. Revised unit.

This unit replaces and is equivalent to AVIF3021A Manage human factors in remote pilot aircraft systems (RPAS) operations.

Unit Descriptor

This unit involves the skills, knowledge and attitudes required to manage human factors in a remote pilot aircraft mission including monitoring one’s own performance, recognising errors and managing corrective actions, and managing own physiological and psychological conditions.

Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Work must be carried out in compliance with the relevant licence and RPAS rating requirements of the Civil Aviation Safety Authority (CASA); relevant airspace control requirements; Visual Metrological Conditions (VMC); regulations, safety codes, protocols and procedures relevant when managing human factors in RPAS operations.

Use for Defence Aviation is to be in accordance with relevant Defence Orders and Instructions

Operations are conducted across a variety of operational contexts within the Australian Aviation Industry.

Work is performed under limited supervision.

Licensing/Regulatory Information

Refer to Unit Descriptor.

Pre-Requisites

Nil.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

1	Manage personal performance	1.1	Pre- and post-mission personal condition is managed to ensure safe outcome of operation
1.2	Own performance is monitored against workplace standards, procedures and requirements
1.3	Degradation of personal condition and/or limitations are recognised and appropriate strategies implemented to ensure the safe outcome of the mission
2	Recognise threats and errors, and manage preventative and corrective action	2.1	Relevant environmental or operational threats that are likely to affect the safety of the mission are identified
2.2	Countermeasures to manage threats are developed and implemented
2.3	Mission progress is monitored and assessed to ensure a safe outcome
2.4	Corrective actions are employed as required to ensure a safe outcome
2.5	Checklists and standard operating procedures are applied to prevent RPA handling, procedural or communication errors; and committed errors are identified before safety is affected or RPA enters an undesired operational state
2.6	RPAS mission environment and crew members are monitored and information is collected and analysed to identify potential or actual errors
2.7	Countermeasures are implemented to prevent errors, or action is taken in the time available to correct errors before the RPA enters an undesired operational state

Required Skills and Knowledge

This section describes the knowledge and skills required for this unit.
Required knowledge:
Risk identification, analysis and control
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
In Defence context, relevant Defence Orders and Instructions
Relevant work health and safety (WHS)/occupational health and safety (OHS) procedures and regulations
Requirements for reporting and documenting any safety incidents and safety critical errors that may have occurred during a mission
Recognition of undesired RPAS states
Error management, including error types, causes and consequences as relevant to this unit
Human performance and its limitations, including the senses, memory and situational awareness as relevant to this unit
The decision making process as relevant to this unit
Management of fatigue as relevant to this unit
Stress, workload and time pressure management in relation to this unit
Effective communication as relevant to this unit.

Required skills:
Recognise threats and errors and take appropriate corrective action to avoid an undesired RPAS state
Manage own physiological and psychological condition
Manage and control stress before and during a mission
Maintain compliance with relevant regulatory requirements including the avoidance of alcohol and drugs before and during a mission
Monitor own performance before and during a mission
Set priorities and manage workload to ensure safe task completion in the time available
Manage aspects of lifestyle that may impact upon remote pilot performance
Recognise signs of fatigue and apply appropriate fatigue management techniques
Identify symptoms of deterioration in physiological/psychological condition and recognise signs of error that might endanger the safety of a mission and take appropriate corrective action
Apply relevant air safety practices and regulations
Communicate effectively with others when managing human factors in RPA mission
Interpret and follow operational instructions and prioritise work
Operate electronic communication equipment to required protocol
Work collaboratively with others when managing human factors in RPA mission
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when managing human factors in RPA mission in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when managing human factors in RPA mission
Apply precautions and required action to minimise, control or eliminate hazards that may exist during the management of human factors in RPA mission
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and WHS/OHS standards
Implement WHS/OHS procedures and relevant regulations
Identify and correctly use equipment required to manage human factors in RPA mission

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the Elements, Performance Criteria, Required Skills, Required Knowledge and include: risk management human factors safety management systems and: required knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over time and in a suitable range of contexts. Resources for assessment include access to: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace. In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.
Method of assessment	Practical assessment must occur in a: real or appropriately simulated environment. A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate to this unit: knowledge and performance questions and direct observation.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks must be undertaken in:	within visual line of sight in accordance with Day Visual Meteorological Rules
Performance may be demonstrated in:	single engine RPA multi engine RPA synthetic training device approved by the appropriate authority
Aircraft may include:	Remotely Piloted Aircraft (RPA)/Unmanned aircraft
Crew may include:	Remote Pilot Observers
Classes of airspace may be:	CASA designated class G Airspace Military control zones
Deterioration of physiological condition may result from such causes as:	physical illness injury disease fatigue drugs alcohol
Causes of stress may include:	emergency situations poor planning and prioritisation of tasks interpersonal conflict fear and anxiety lack of sufficient knowledge to adequately manage mission tasks and contingencies inability to carry out simultaneous multiple tasks time pressures unfamiliar environments/situations illness
Types of errors may include:	out of tolerance operation of RPAS abnormal recovery/ landing misinterpretation of communications non compliance with instructions
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to human factors and their effect on remote pilot performance Civil Aviation Safety Regulations concerning limitations on drug and alcohol use by remote pilots in Defence context, relevant Defence Orders and Instructions Manual of Standards Flight Manuals operations manuals approved checklists workplace procedures and instructions and job specifications induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to human factors and their effect on remote pilot performance in Defence context, relevant Defence Orders and Instructions relevant state/territory WHS/OHS legislation relevant regulations limiting the use of drugs and alcohol by remote pilots relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and RPAS rating requirements of the Civil Aviation Safety Authority (CASA) such as: Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions Regulator approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency Field

F – Safety Management

AVIF3023A Apply regulations and policies during remote pilot aircraft systems (RPAS) operations

Modification History

Release 1. This is the first release of this unit.

This unit replaces and is equivalent to AVIF3022A Apply regulations and policies during remote pilot aircraft systems (RPAS) operations.

Unit Descriptor

This unit involves the skills and knowledge required to ensure compliance with regulations and policies during safety and service operations for remotely piloted aircraft flying operations, including compliance with relevant regulatory requirements and legal obligations, established industrial relations practices and requirements, and pertinent local laws and regulations.

Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Work must be carried out in compliance with the relevant licence and RPAS rating requirements of the Civil Aviation Safety Authority (CASA); relevant airspace control requirements; Visual Meteorological Conditions (VMC); regulations, safety codes, protocols and procedures required to operate and manage RPAS.

Use for Defence Aviation is to be in accordance with relevant Defence Orders and Instructions

Operations are conducted across a variety of operational contexts within the Australian Aviation Industry.

Work is performed under limited supervision.

Licensing/Regulatory Information

Refer to Unit Descriptor.

Pre-Requisites

Nil.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

1	Comply with relevant regulations and legal obligations	1.1	Sources of information on regulatory requirements and legal obligations relevant to operations are identified and accessed in accordance with workplace procedures
1.2	An understanding of regulatory requirements and legal obligations relevant to operations is developed and applied to day-to-day work in the Aviation Industry
1.3	Compliance with the regulatory requirements and legal obligations in safety, security and operational tasks is maintained
1.4	Principles of Crew Resource Management (CRM) are applied
2	Comply with established employee obligations and requirements	2.1	An understanding of the employer/employee obligations and responsibilities is developed and applied to day-to-day work
3	Comply with relevant local laws and regulations	3.1	Regulations and other local, state and federal laws relevant to the work activities of RPA crew are correctly identified and applied
3.2	Compliance with relevant local, state and federal laws and regulations is maintained

Required Skills and Knowledge

This section describes the knowledge and skills required for this unit.
Required knowledge:
Risk identification, analysis and control
Relevant sections of regulatory requirements pertaining to RPAS flight safety, security and flying operations
Relevant workplace procedures and policies related to RPAS safety, security and service
Relevant emergency procedures
Crew Resource Management (CRM)
Sources of information on relevant local, state and federal regulatory requirements
Relevant aviation terminology
Employer/employee obligations and responsibilities
Error management, including error types, causes and consequences as relevant to this unit
Human performance and its limitations, including the senses, memory and situational awareness as relevant to this unit
The decision making process as relevant to this unit
Management of fatigue as relevant to this unit
Stress, workload and time pressure management in relation to this unit
Effective communication as relevant to this unit.

Required skills:
Communicate effectively with others when implementing regulations and policies during RPAS safety and service operations
Read and interpret instructions, regulations, procedures and other information relevant to implementing regulations and policies during RPAS safety and service operations
Interpret and follow operational instructions and prioritise work
Complete documentation related to regulations and policies during RPAS safety and service operations
Operate electronic communication equipment to required protocol
Work collaboratively with others when implementing regulations and policies during RPAS safety and service operations
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when implementing regulations and policies during RPAS safety and service operations in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when implementing regulations and policies during RPAS safety and service operations
Apply precautions and required action to minimise, control or eliminate hazards that may exist during the implementation of regulations and policies during RPAS safety and service operations
Monitor and anticipate operational problems, including safety and security hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to property, goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and work health and safety (WHS)/occupational health and safety (OHS) standards
Implement WHS/OHS procedures and relevant regulations
Identify and correctly use equipment required to conduct the implementation of regulations and policies during RPAS safety and service operations

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the Elements, Performance Criteria, Required Skills, Required Knowledge and include: risk management human factors safety management systems and: required knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over time and in a suitable range of contexts. Resources for assessment include access to: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.
Method of assessment	Practical assessment must occur in a: real or appropriately simulated environment. A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate to this unit: knowledge and performance questions and direct observation.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Safety and service operations may be carried out:	on any RPAS type in operation in any category of service for which the RPAS crew member has been trained in any allowable operating and Visual Meteorological Conditions (VMC) in accordance with regulatory and operational requirements including WHS/OHS regulations
Performance may be demonstrated:	in approved simulated situations, and/or during any RPAS operation
An understanding of the employer/employee obligations and responsibilities may include but is not limited to:	the principles of Crew Resource Management (CRM) and Human Factors (HF) obligations and responsibilities under relevant regulations including civil aviation safety and WHS/OHS
Persons consulted may include:	RPAS crew members relevant human resources staff company supervisory and management staff security personnel emergency services personnel industry association representatives relevant technical or engineering staff
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may be referred to as:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant regulations company procedures and instructions and job specifications workplace policies International Civil Aviation Organization (ICAO) and CASA publications on Crew Resource Management (CRM) and Human Factors (HF) principles and related guidelines and documentation WHS/OHS and environmental protection regulations Applicable safety and service checklists and procedures local laws and regulations Defence Orders and Instructions induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Dependent upon context, applicable regulations and legislation may include, but are not limited to:	Civil Aviation Act relevant requirements, standards and recommended practices of the International Civil Aviation Organization (ICAO) pertaining to the integrated safety and operational responsibilities and roles of RPAS crew relevant Australian Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to the integrated safety and operational responsibilities and roles of RPAS crew Defence Orders and Instructions relevant WHS/OHS legislation environmental protection legislation equal opportunity and anti-discrimination legislation relevant privacy regulations relevant security regulations insurance legal requirements relevant Australian Standards workplace compensation legislation

Unit Sector(s)

Not applicable.

Competency Field

F - Safety Management

AVIF3025A Facilitate the safety of aerodrome works and works site access

Modification History

Release 1. This is the first release of this unit.

Unit Descriptor

This unit involves the skills and knowledge required to facilitate the safety of aerodrome works and works site access and includes preparing for aerodrome works, facilitating aerodrome access by vehicles and personnel, and facilitating and completing aerodrome works. Required performance includes compliance with all relevant regulatory requirements.

Application of the Unit

Work must be carried out in compliance with the relevant regulatory requirements of the Civil Aviation Safety Authority. (CASA).

Use for Australian Defence Force (Defence) Aviation is to be in accordance with relevant Defence Orders and Instructions.

Work is performed under limited supervision.

Work involves the application of relevant regulations, principles, protocols and procedures when facilitating the safety of aerodrome works and works site access as part of aerodrome operations. All activities are carried out in accordance with relevant organisational policy and workplace procedures.

Licensing/Regulatory Information

Legislative/regulatory and/or personnel licensing/certification requirements are applicable to this unit.

Pre-Requisites

Nil.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

1	Prepare for aerodrome works	1.1	Official notification of impending start to aerodrome works is confirmed with appropriate aerodrome personnel
1.2	Processes for safe conduct of aerodrome works are developed or adapted from relevant plans, drawings, procedures documents and Method of Working Plans (MOWPs) in accordance with workplace procedures
1.3	Factors that may adversely affect the safety and/or security of an aviation workplace are determined
1.4	Workplace hazards are identified, risks are assessed and risk controls are developed and implemented
2	Facilitate aerodrome access by vehicles and personnel	2.1	Access requirements and relevant authorisation for vehicles and personnel are determined in accordance with workplace procedures
2.2	Personnel, vehicles and equipment entering airside are inspected to ensure compliance with aerodrome requirements
2.3	Appropriate facilitation of works personnel and vehicles is maintained throughout period on airside
2.4	Vehicles are inspected to ensure they are marked in an appropriate manner
3	Facilitate aerodrome works	3.1	Unserviceability markers and barriers are positioned in accordance with workplace procedures and regulations
3.2	Aerodrome works are facilitated in accordance with MOWPs or other workplace procedures
3.3	Activities of personnel, vehicles and plant on the movement area are managed to ensure aircraft safety
3.4	Works are completed in accordance with relevant MOWP or Notice to Airmen (NOTAM)
3.5	Updated notification information is issued to ensure continued safe conduct of aerodrome works and aircraft operations
3.6	Aerodrome is temporarily restored to operational status in accordance with workplace procedures and regulatory requirements as required by aircraft
4	Complete aerodrome works	4.1	Works area is cleared of personnel, vehicles and plant in a safe and timely manner, ensuring aerodrome has been restored to full operational status
4.2	Works-affected area is inspected for serviceability in accordance with workplace procedures
4.3	Aerodrome overall is inspected for serviceability in accordance with workplace procedures
4.4	Relevant authorities or organisations are notified of aerodrome serviceability restoration in accordance with workplace procedures, using suitable means of communication
4.5	Relevant reports are completed, filed and disseminated according to workplace procedures

Required Skills and Knowledge

This section describes the knowledge and skills required for this unit.
Required knowledge:
Aerodrome layout, including access routes
Aerodrome works classifications:
time limited works not affecting normal aircraft operations (movement area operational in less than 10 minutes)
time limited works requiring a NOTAM, where normal aircraft operations are not affected (movement area not operational within 10-30 minutes)
works requiring MOWP with proposed NOTAM for each stage of works
unscheduled/emergency works
unrestricted works (aerodrome closed)
Aircraft schedules and their use in facilitating the safety of aerodrome works and works site access
Different operating conditions:
all weather conditions
day or night
variety of terrain conditions
various forms of transport such as vehicles, other motorised/towed equipment
Functions of a works safety officer (WSO) such as defined in Manual of Standards (MOS) Part 139
Operation of airband radio equipment as used to communicate with Air Traffic control (ATC) and/or pilots
Physical characteristics of aircraft
Problems, safety hazards and risks that may occur when facilitating the safety of aerodrome works and works site access and related assessment/management measures that may need to be taken
Procedures for making the movement area safe for aerodrome works include:
accessing current weather information and public/aviation forecasts applicable to the worksite as required
closing aerodrome to all air traffic
contacting aerodrome users
ensuring lighting required to carry out works does not represent a hazard to aircraft operations
extinguishing lighting to hazardous section of movement area
marking unserviceable area/s
partial closure of movement area
Purpose and application of aerodrome markers, markings and temporary lighting
Purpose and application of Method of Works Plan (MOWP)
Reporting procedures
Relevant information/documents:
Aerodrome Emergency Plan (AEP) and procedures to be followed for each aerodrome emergency
aerodrome Drug and Alcohol Management Plan (DAMP)
aerodrome manual
aerodrome Safety Management System (SMS) and safety/security policies and principles of risk assessment and risk management
aerodrome Transport Security Plan (TSP)
airline timetables
Airside Drivers Handbook and/or airside driving requirements for the aerodrome
Australian Standards
Civil Aviation Safety Regulations (CASRs)
conditions of service, legislation and industrial agreements including workplace agreements and awards
induction and training materials
logbooks
Manual of Standards (MOS) Part 139 - Aerodromes
Notices to Airmen (NOTAM)
operational checklists
plans and maps
relevant forms and databases
safety data sheets (SDS) for hazardous materials
workplace procedures
Relevant legislative and regulatory requirements relating to facilitating the safety of aerodrome works identified in:
Civil Aviation Safety Regulations (CASRs) and Manual of Standards (MOS) Part 139
Defence Orders and Instructions
environmental sustainability
standards and recommended practices (SARPs) of the International Civil Aviation Organization (ICAO)
workplace relations
work health and safety (WHS)/occupational health and safety (OHS) and environmental, procedures and regulations including Drug and Alcohol Management Plan (DAMP)
Reporting procedures
Requirements for completing relevant documentation and/or incident reporting
Safety distances required from an aircraft wingtip to objects including other aircraft
Signs and notices may include:
hazard warnings
limited access
movement area guidance signs
no smoking
speed restrictions
unauthorised entry
underground electrical reticulation
Suitable means of reporting the conduct of works:
MOWP
NOTAMs
other written means of communications as appropriate (such as fax, email)
verbal communication
Weather information and its implications for workplace operations
When serviceability inspections may need to occur (such as before returning parts of the movement area affected by works to normal service)
Workplace procedures for facilitating the safety of aerodrome works and works site access

Required skills:
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Apply relevant systems such as aerodrome safety management system (SMS)) and procedures to assess and/or mitigate risk that might arise when inspecting and reporting on aerodrome serviceability
Communicate effectively with others when facilitating the safety of aerodrome works and works site access
Complete documentation related to facilitating the safety of aerodrome works and works site access
Identify and correctly use equipment required to facilitate the safety of aerodrome works and works site access:
computer
hand tools
lights
maintenance equipment
markers
radio/s (non-ops/HR radio, airband/VHF radio)
spills response kit
telephone
vehicle with flashing light
vehicle siren/loud speaker
Implement contingency plans for unexpected events that may arise when facilitating the safety of aerodrome works and works site access
Implement WHS/OHS procedures and relevant regulations
Interpret and follow operational instructions and prioritise work
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Operate electronic communication equipment to required protocol
Prepare, process and complete a NOTAM request in accordance with workplace procedures and regulatory requirements, as required
Read and interpret instructions, regulations, procedures and other information relevant to facilitating the safety of aerodrome works and works site access
Select and use required personal protective equipment (PPE) conforming to industry and WHS/OHS standards
Work collaboratively with others when facilitating the safety of aerodrome works and works site access
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the Elements, Performance Criteria, Required Skills, Required Knowledge and include demonstration of applying: required knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement.
Context of and specific resources for assessment	Performance is demonstrated consistently over time and in a suitable range of contexts. Resources for assessment include access to: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace. In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation. As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur in an appropriate range of situations in the workplace.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Aerodromes may include:	certified aerodromes Defence aerodromes joint-user aerodromes registered aerodromes other (unclassified) aerodromes
Aerodrome works may include:	maintenance of markings and lights major construction or repairs to the movement area minor repairs to pavements mowing grass painting and repainting rolling surfaces surveys and inspections sweeping pavements
Workplace may include:	aerodrome environs airside entire aerodrome landside offices
Workplace procedures may include:	company procedures enterprise procedures organisational procedures standard operating procedures (SOPs)
Processes for the safe conduct of works includes:	appointment of a person to supervise the safe conduct of works who has been trained to carry out the functions of a works safety officer as set out in the Manual of Standards (MOS) Part 139 – Aerodromes safety and security induction of works personnel identifying and controlling work site access instructing work personnel establishing communication protocols ensuring all permits are in place to allow works to proceed
Factors that may adversely affect the safety and/or security of an aviation workplace may include:	breaches of airside driving rules breaches of security regulations and procedures changes in wind and weather conditions equipment exceeding nominated operating parameters and tolerances equipment or facility breakdown, malfunction or failure moving vehicles and aircraft in the workplace environs poor works site housekeeping runway incursions by works vehicles or personnel workplace emergencies such as fire, flood, chemical/toxic spill, crash, personnel injury workplace hazards works plant or equipment becoming an obstacle declaration of an aircraft emergency
Workplace hazards may include:	aircraft movements aircraft noise aircraft propellers and rotors dust exposed electrical leads and connections foreign object debris (FOD) fumes hazardous/toxic materials high voltage electrical cables jet blast, propwash other vehicles in the vicinity of the aircraft personnel in the vicinity of the aircraft slippery surfaces
Relevant regulatory requirements may include:	Defence Orders and Instructions environmental sustainability standards and recommended practices (SARPs) of the International Civil Aviation Organization (ICAO) Manual of Standards (MOS) Part 139 - Aerodromes work health and safety (WHS)/occupational health and safety (OHS), including Drug and Alcohol Management Plan (DAMP) and environmental, procedures and regulations workplace relations
Aerodrome movement area facilities include:	apron clearway markers, markings and aerodrome lighting runway and runway strip runway end safety area taxiway and taxiway strip
Temporary aerodrome lighting may include:	hard-wired portable lights kerosene flares battery powered light solar powered lights
Persons that may need to be notified about the safety of aerodrome works and works site access include:	contractors other aerodrome/workplace personnel and managers security personnel safety personnel airline personnel and managers emergency services personnel aerodrome tenants/users relevant technical staff Air Traffic Control (ATC)
Environmental issues that may need to be managed include:	dust hazardous or annoying lights noise generated by works activity, plant and equipment
Relevant works information include:	Method of Works Plan (MOWP) Notice to Airmen (NOTAM) other written or verbal notification
Inspection of vehicles includes:	appropriate markings and lights cleanliness to prevent the spread of weeds company logo/identification fuel and oil leakage radio equipment as required roadworthiness secure loads
Inspection of personnel includes:	confirmation of authorisation to enter the airside confirmation of appropriate licence to operate vehicles and equipment checking understanding of: aerodrome markings and signage aerodrome speed limits aerodrome terminology, signs and radio instructions directions from the Works Safety Officer required vehicle marking and lighting requirements vehicle restriction zones around aircraft, navigation beacons, lights
Unserviceability markers/markings may include:	displaced threshold markers dumbbell markers signal circle markers unserviceability cones unserviceability cross markers unserviceability lighting
Relevant authorities for reporting purposes include:	aerodrome operator or delegated person aerodrome users Air Traffic Control (ATC) Australian Defence Forces (Defence) Command for military bases Civil Aviation Safety Authority (CASA) NOTAM Office (Airservices Australia)

Unit Sector(s)

Not applicable.

Competency Field

F - Safety Management

AVIF3026A Facilitate an aerodrome emergency response

Modification History

Release 1. This is the first release of this unit.

Unit Descriptor

This unit involves the skills and knowledge required to prepare for and take appropriate action in response to an aerodrome emergency.

Application of the Unit

Work must be carried out in compliance with the relevant regulatory requirements of the Civil Aviation Safety Authority (CASA).

Use for Australian Defence Force (Defence) Aviation is to be in accordance with relevant Defence Orders and Instructions.

Work is performed under limited supervision.

Work involves the application of relevant regulations, principles, protocols and procedures when facilitating a response to emergencies that may occur as part of aerodrome operations. All activities are carried out in accordance with relevant organisational policy and workplace procedures.

Licensing/Regulatory Information

Legislative/regulatory and/or personnel licensing/certification requirements are applicable to this unit.

Pre-Requisites

Nil.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

1	Prepare for an aerodrome emergency	1.1	Familiarity with aerodrome emergency response procedures and role of responding agencies is established
1.2	Emergency equipment is checked and tested in accordance with workplace procedures
1.3	Emergency exercises and debriefing sessions are participated in, as required
1.4	Responding agencies are escorted on familiarisation tours of airside facilities as required.
2	Respond to an aerodrome emergency	2.1	Established emergency response procedures are followed
2.2	Forward command post (FCP) and other forward control areas are appropriately established
2.3	Wreckage is guarded and evidence is preserved
2.4	Command of initial emergency response is appropriately handed over to responding agencies
2.5	Responding agencies are assisted as required
2.6	Running log is maintained throughout the emergency
2.7	Media enquiries are appropriately handled
3	Take appropriate action to reinstate aerodrome operations	3.1	Assessment of continued aerodrome operational capability is correctly made and authorities are notified
3.2	Airside facilities are returned to service as appropriate
3.3	Reports are completed, filed and disseminated to relevant authorities as required in accordance with workplace procedures

Required Skills and Knowledge

This section describes the knowledge and skills required for this unit.
Required knowledge:
Aerodrome layout, including access routes
Appropriate responses to emergency transmission:
establishing priority of calls
imposing radio silence
Critical messages including a distress message (MAYDAY call) and an urgency message (PAN call)
Operation of airband radio equipment as used to communicate with Air Traffic Control (ATC) and/or pilots
Physical characteristics of aircraft such as:
commercial charter aircraft
commercial passenger aircraft
emergency medical service (EMS) aircraft
fixed wing and/or helicopters
freighter aircraft
general aviation/recreational aircraft
military aircraft
Problems, safety hazards and risks that exist when facilitating an aerodrome emergency response and related risk assessment/management measures that may need to be taken
Purpose and application of aerodrome markers, markings and temporary lighting
Purpose and role of forward command post (FCP)
Radio equipment:
airband/VHF radio
non-operations/UHF radio
Relevant information/documents:
Aerodrome Emergency Plan (AEP) and procedures to be followed for each aerodrome emergency
Aerodrome Manual
Aerodrome Safety Management System (SMS) and safety/security polices and principles of risk assessment and risk management
aerodrome Transport Security Plan (TSP)
airline timetables
Airside Drivers Handbook and/or airside driving requirements for the aerodrome
Civil Aviation Safety Regulations (CASRs)
conditions of service, legislation and industrial agreements including workplace agreements and awards
induction and training materials
logbooks
Manual of Standards (MOS) Part 139 – Aerodromes
Notices to Airmen (NOTAM)
operational checklists
• plans and maps
relevant forms and databases
safety data sheets (SDS)/material safety data sheets (MSDS) for hazardous materials
workplace procedures for facilitating an aerodrome emergency response
Relevant legislative and regulatory requirements relating to facilitating an aerodrome emergency response such as:
identified in Civil Aviation Safety Regulations (CASRs), CASA Manual of Standards
identified in Defence Orders and Instructions
Manual of Standards (MOS) Part 139 – Aerodromes
standards and recommended practices (SARPs) of the International Civil Aviation Organization (ICAO)
workplace relations
work health and safety (WHS)/occupational health and safety (OHS) and environmental, procedures and regulations including Drug and Alcohol Management Plan (DAMP)
Reporting procedures
Requirements for completing relevant documentation and/or incident reporting
Weather information and its implications for workplace operations

Required skills:
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Adapt to differences in equipment and operating environment in accordance with workplace procedures
Apply relevant systems such as aerodrome safety management system (SMS) and procedures to assess and/or mitigate risk that might arise while facilitating a response to an aerodrome emergency
Communicate effectively with others when facilitating an aerodrome emergency response
Complete documentation related to facilitating an aerodrome emergency response
Identify and correctly use equipment required to facilitate an aerodrome emergency response
Implement WHS/OHS procedures and relevant regulations
Interpret and follow workplace procedures and prioritise work
Monitor and anticipate operational problems and hazards and take appropriate action
Operate electronic communication equipment to required protocols
Read and interpret instructions, regulations, procedures and other information relevant to facilitating an aerodrome emergency response
Select and use required personal protective equipment (PPE) conforming to industry and WHS/OHS standards
Work collaboratively with others when facilitating operational response to an aerodrome emergency
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the Elements, Performance Criteria, Required Skills, Required Knowledge and include demonstration of applying: required knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement.
Context of and specific resources for assessment	Performance is demonstrated consistently over time and in a suitable range of contexts. Resources for assessment include access to: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace. In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation. As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests. Practical assessment must occur in an appropriate range of situations in the workplace.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Aerodromes may include:	Defence aerodromes certified aerodromes joint-user aerodromes registered aerodromes other (unclassified) aerodromes
Emergency response procedures may include:	activating the Aerodrome Emergency Plan (AEP) implementing aerodrome emergency procedures reporting to Australian Transport Safety Bureau (ATSB) reporting to local police service
Workplace procedures may include:	company procedures enterprise procedures organisational procedures airside driving rules standard operating procedures (SOPs)
Emergencies may involve a range of scenarios including:	aircraft crash off aerodrome aircraft crash on aerodrome bomb scare dealing with wildlife hazards full emergency hazardous materials incident local standby major building fire medical emergency
Equipment may include:	aircraft recovery equipment computer emergency response trailer first aid kit hand tools lights maintenance equipment markers mobile forward command post radio/s sandbags spills response kit telephone vehicle siren/loud speaker vehicle with flashing light
Workplace may include:	aerodrome environs airside entire aerodrome Emergency Operations/Control Centre landside office
Workplace hazards may include:	aircraft movements explosions fire and smoke foreign object debris (FOD) fumes hazardous/toxic materials other vehicles in the vicinity of the emergency personnel in the vicinity of the emergency slippery surfaces
Aerodrome movement area facilities include:	apron clearway markers, markings and aerodrome lighting runway and runway strip runway end safety area taxiway and taxiway strip
Aerodrome environs may include:	areas surrounding navigational aids aerodrome works sites buildings drainage systems fences and gates obstacle limitation surfaces (OLS)
Situations that require reporting may include:	changes to temporary or permanent published aerodrome information emergency situations resulting in some or all of the aerodrome becoming unserviceable restoration of aerodrome serviceability
Relevant authorities for reporting purposes may include:	aerodrome operator or delegated person aerodrome users Air Traffic Control (ATC) Australian Defence Force (Defence) Command for military bases Civil Aviation Safety Authority (CASA) NOTAM Office (Airservices Australia)
Suitable means of reporting may include:	NOTAM verbal communications written communication by fax or email

Unit Sector(s)

Not applicable.

Competency Field

F - Safety Management

AVIF4001B Manage human factors in aircraft flight

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills, knowledge and attitudes required to manage human factors in aircraft flight including monitoring own performance, recognising errors and managing corrective action, and managing own physiological and psychological condition. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) and/or ADF; airspace control requirements and Day Visual Flight Rules (Day VFR); Instrument Flight Rules (IFR); and aircraft control principles, regulations, safety codes, protocols and procedures relevant when managing human factors in aircraft flight. Work involves the management of human factors before and during an aircraft flight as part of commercial and military aircraft activities across a variety of operational contexts within the Australian aviation industry. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under limited supervision. This unit is nominally packaged at Certificate IV.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Manage personal performance	1.1 Pre- and post-flight personal condition is managed to ensure safe outcome of flight 1.2 Own performance in flight is monitored against workplace standards, procedures and requirements 1.3 Degradation of personal condition and/or limitations are recognised and appropriate strategies are implemented to ensure the safe outcome of a flight
2 Recognise threats and errors, and manage preventative and corrective action	2.1 Relevant environmental or operational threats that are likely to affect the safety of the flight are identified 2.2 Countermeasures to manage threats are developed and implemented 2.3 Flight progress is monitored and assessed to ensure a safe outcome, or actions are modified when a safe outcome is not assured 2.4 Checklists and standard operating procedures are applied to prevent aircraft handling, procedural or communication errors; and committed errors are identified before safety is affected or aircraft enters an undesired aircraft state 2.5 Aircraft systems, flight environment and crewmembers are monitored, and information is collected and analysed to identify potential or actual errors 2.6 Countermeasures are implemented to prevent errors, or action is taken in the time available to correct errors before the aircraft enters an undesired aircraft state

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
In Defence context, relevant Defence Orders and Instructions
Relevant OH&S procedures and regulations
Human factors that may influence pilot performance during a flight
Potential errors that may occur during a flight and procedures for taking appropriate preventative and corrective action
Strategies for management of fatigue
Aspects of lifestyle that may adversely influence a pilot's physiological/psychological condition and/or fatigue during a flight
The adverse effects of alcohol and prescription and non prescription drugs and regulation concerning alcohol and drug use by pilots
Effects of stress on pilot performance and ways of managing and controlling the various stressors that may impact on a pilot
Explain how the use of checklists and standard procedures prevents errors
Explain how prioritising and managing workload can reduce the commission of errors
Requirements for reporting and documenting any safety incidents and safety critical errors that may have occurred during a flight
An understanding of principles of threat and error management
Recognition of undesired aircraft states
Required skills:
Recognise threats and errors and take appropriate corrective action to avoid an undesired aircraft state
Manage own physiological and psychological condition
Manage and control stress before and during a flight
Maintain compliance with relevant regulatory requirements including the avoidance of alcohol and drugs before and during a flight
Monitor own performance before and during a flight
Set priorities and manage workload to ensure safe task completion in the time available
Manage aspects of lifestyle that may impact upon pilot performance
Recognise signs of fatigue and apply appropriate fatigue management techniques
Identify symptoms of deterioration in physiological/psychological condition and recognise signs of error that might endanger the safety of a flight and take appropriate corrective action
Apply relevant air safety practices and regulations
Communicate effectively with others when managing human factors in aircraft flight
Read and interpret instructions, regulations, procedures and other information relevant to managing human factors in aircraft flight
Interpret and follow operational instructions and prioritise work
Complete documentation related to human factors in aircraft flight
Operate electronic communication equipment to required protocol
Work collaboratively with others when managing human factors in aircraft flight
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when managing human factors in aircraft flight in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when managing human factors in aircraft flight
Apply precautions and required action to minimise, control or eliminate hazards that may exist during the management of human factors in aircraft flight
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required to manage human factors in aircraft flight

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	variable weather conditions in accordance with Day Visual Flight Rules VMC with simulated IMC IMC
Performance may be demonstrated in:	single engine aircraft multi engine aircraft synthetic training device approved by the appropriate authority variable air traffic conditions variable flight situations abnormal situations classes of airspace as designated by the Civil Aviation Safety Authority
Aircraft may include:	fixed wing helicopter commercial balloons other commercial or military aircraft
Crew may include:	single pilot multi crew
Instruments may be:	fitted flight instruments head up displays
Limitations may be imposed by:	local noise abatement requirements and curfews airspace endorsements
Classes of airspace may be:	as designated by the regulator restricted and danger areas military control zones Air Defence Identification Zones
Deterioration of physiological condition may result from such causes as:	physical illness injury disease fatigue lack of oxygen due to cabin depressurisation or problems with air supply deep vein thrombosis (DVT) and other potential physiological hazards of air flight
Deterioration of psychological condition may result from such causes as:	mental illness grief trauma interpersonal conflict overwork anxiety uncontrolled stress secondary effects of illness, disease or injury
Causes of stress may include:	emergency situations poor planning and prioritisation of tasks interpersonal conflict fear and anxiety lack of sufficient knowledge to adequately manage flight tasks and contingencies inability to carry out simultaneous multiple tasks time pressures weather conditions unfamiliar environments/situations illness
Types of errors may include:	incorrect heading incorrect speed incorrect altitude incorrect rotation of aircraft incorrect rate of descent incorrect power relative to maintain speed and altitude incorrect bank in turn incorrect bank in descending turn incorrect approach speed incorrect turn onto nominal heading climb outside of allowable tolerances stalling of aircraft ballooning and bouncing upon landing excessive deviation from centerline during take-off or landing navigation errors misinterpretation of communications non compliance with instructions
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to human factors and their effect on pilot performance civil Aviation Safety Regulations concerning limitations on drug and alcohol use by pilots in Defence context, relevant Defence Orders and Instructions Manual of Standards - Pilot Licensing (MOS-PL) Flight Manual/Pilot's Operating Handbook (POH) Aeronautical Information Publication (AIP) relevant sections of the Civil Aviation Advisory Publications (CAAP) performance charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to human factors and their effect on pilot performance in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant regulations limiting the use of drugs and alcohol by pilots relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as: Day VFR Syllabus Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	F - Safety Management

AVIF4008A Supervise cabin safety and security

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to implement and maintain cabin safety and security standards and to respond to first aid situations. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in accordance with workplace procedures and the relevant regulatory requirements of the Civil Aviation Safety Authority and other relevant regulatory authorities. Work is performed under some supervision usually within a team environment. It involves the application of cabin services supervision principles and procedures, regulations, safety codes and protocols to the provision of a range of services on commercial aircraft flights across a variety of operational contexts within the Australian aviation industry.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Identify, supervise and action emergency procedures	1.1 Emergency situation type is recognised and reported to appropriate personnel 1.2 Emergency procedures are actioned according to airline and regulatory requirements 1.3 Safety checks are implemented according to airline and regulatory requirements
2 Assess and respond to emergency first aid situations	2.1 Emergency first aid situations are quickly recognised and reported to appropriate personnel 2.2 The first aid situation is assessed and a prompt decision is made following liaison with appropriate personnel and/or crew 2.3 Appropriate assistance from emergency services/colleagues/customers is organised
3 Provide appropriate treatment	3.1 Assessment of patient s physical condition from visible vital signs is undertaken in liaison with appropriate personnel and/or crew 3.2 First aid is provided, in accordance with airline policy
4 Monitor the situation	4.1 Back-up medical or emergency services appropriate to the situation are notified in liaison with appropriate personnel and/or crew 4.2 Situation is constantly monitored and appropriate adjustments to service are made
5 Respond to incidents which affect the safety and security of passengers and crew	5.1 Appropriate incident handling techniques according to the type of incident are used according to regulatory requirements and airline policy and procedure
6 Maintain safety and security records	6.1 All required documentation relating to safety, security and first aid incidents is accurately completed and provided to the relevant department 6.2 Feedback to improve safety and security processes is provided to appropriate personnel

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to emergency procedures
Relevant OH&S regulations
Relevant customs, quarantine, equal opportunity and anti-discrimination regulations
Airline structure, products, policies, procedures and service standards
Use of cabin medical equipment
Individual crew responsibility
Airline emergency procedures
Relevant airline divisional business plans
Needs and expectations of different types of customers, including internal and external customers
Customer service records/documentation
Appropriate service for customers with a range of disabilities and special needs
Cabin features and amenities for various types of aircraft
Features, amenities and departure gate locations of terminals at designated airports
Risks that exist when providing customer service to passengers on aircraft flights and related risk control procedures and precautions
Problems that may occur when providing customer service to passengers on aircraft flights and appropriate action that should be taken in each case
Complaint handling procedures
Service quality and continuous improvement principles
Airline leadership principles
Required skills:
Communicate effectively with others when providing leadership and supervising cabin safety and security
Read and interpret instructions, regulations, procedures and other information relevant to cabin supervision, safety and security
Interpret and follow operational instructions and prioritise work
Complete documentation related to cabin supervision, safety and security
Operate electronic communication equipment to required protocol
Work collaboratively with others when supervising cabin safety and security
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Use medical equipment appropriately as per manufacturers instructions and airline policy
Promptly report and/or rectify any identified problems that may occur when supervising cabin safety and security in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when supervising cabin safety and security
Apply precautions and required action to minimise, control or eliminate hazards that may exist when supervising cabin safety and security
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S and security procedures according to relevant regulations
Identify and correctly use equipment required when supervising cabin safety and security

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Supervision of cabin safety and security may be provided:	by day or night on international, domestic and regional flights or at airports for both short and/or long haul services in any category of service, including economy, business class, first class in accordance with enterprise, operational and regulatory requirements
Cabin security incidents may include but are not limited to:	aggressive or violent customers intoxicated customers incidents at slip ports industrial disputes affecting crew
Performance may be demonstrated:	in an appropriately simulated workplace situation at an operational airport
Types of emergencies may include but are not limited to:	fire evacuation hijack injury to or illness of crew or customer
Persons consulted may include:	other cabin crew and flight crew members ground staff catering staff aircraft resourcing staff technical staff security staff emergency services staff
Emergency equipment may include but is not limited to:	fire fighting equipment oxygen equipment first aid equipment general safety equipment
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures local instructions
Information/documents may include:	sections of Civil Aviation Safety Regulations and Civil Aviation Orders relevant to emergency procedures airline boarding manifests, procedures and instructions and job specifications including both manual and computerised processes where applicable workplace supervision and customer service standards, policies and procedures lists of items prohibited for carriage on aircraft cabin operations, customer service and other operational manuals emergency procedures flight passenger schedules information on terminal facilities, club lounges and departure gates induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards Cabin Crew Feedback Form incident handling reports injury to personnel forms
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders relevant OH&S legislation environmental protection legislation equal opportunity and anti-discrimination legislation dangerous goods and hazardous substances codes and regulations relevant customs and quarantine regulations relevant Australian standards industrial relations and workplace compensation legislation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	F - Safety Management

AVIF5003B Manage human performance and team resources during air traffic control operations

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to manage human performance and team resources during air traffic control operations. This includes maximising personal performance in the air traffic control (ATC) workplace by minimising human error, working effectively and providing leadership within a team, and monitoring and managing behaviour influenced by psychological and physiological factors. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	This unit will prepare the operator to monitor their performance, manage human error and deal with external threats to operational services such as weather, emergencies, reduced airways facilities and degraded modes of operation. It also prepares the operator to work within an ATC team with the necessary duty of care, work ethic and the efficient use of resources. Work must be carried out in compliance with relevant air traffic services regulatory requirements of the Civil Aviation Safety Authority. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under various levels of supervision dependent on workplace context, and in a team environment. Team performance is as important as individual performance. Operations are undertaken across a variety of operational contexts within the Australian aviation industry. Work is performed by air traffic control staff who are both technically competent and aware of the human factors involved while working in complex systems such as ATS. Human factors will not replace technical competence but will complement specialist knowledge, skills and attitudes. Training in the technical specialty and in human factors will provide the system s imperative for total interaction. An inevitable consequence of human-operated systems and work is that human error will occur randomly. The nature of these errors will differ according to the environment in which they are made. In aviation, which is generally considered to be a stable environment, errors are likely to result from a normal variation in human performance - from acceptable to good and poor - and will form a normal distribution. Errors can involve practices that omit critical procedural steps and attempts to generalise situations that are significantly different. This unit is packaged at Diploma level.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1Maximise personal performance	1.1 Factors affecting personal human performance are monitored and managed 1.2 Appropriate assertiveness is used 1.3 Personal workload is regulated by prioritising work tasks 1.4 Human-machine Interface (HMI) is optimised to enhance human performance 1.5 Aeronautical decision-making techniques are practised to improve overall performance 1.6 Appropriate work ethic is practised 1.7 Where an identified loss of personal performance is attributable to health or other uncontrollable causes, and may prejudice the safety of personnel and/or aircraft, the situation is reported and appropriate emergency action is taken
2Manage error	2.1 Error prevention techniques are practised 2.2 Errors are recognised and rectified 2.3 Undesired states resulting from errors are recovered 2.4 Personal responsibility for the commission of any errors is acknowledged and accepted
3Participate as a team member	3.1 Roles and responsibilities of others are considered 3.2 Duty of care is practised 3.3 Factors affecting the human performance of others are monitored 3.4 Situational leadership and followership skills are practised to increase team output 3.5 Team behaviours are practised to improve group performance

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations
Relevant OH&S procedures and regulations
Psychological factors affecting human performance including stress, workload, situation awareness, information processing, fatigue, vigilance, decision making and attention; and the management of these factors
Physiological factors affecting human performance including effects of hypoxia; use of medication and/or drugs including alcohol; sleep; vision and auditory limitations; and the management of these factors
Incident and accident causation models, including Reason and SHELL
Teamwork and synergy, including team resource management
Principles and practices for leadership and followership within work teams
Threat and error management
HMI setup to enhance performance
Duty of care principles and application in the air traffic services workplace
Just culture policy and principles including individual and organisational accountabilities surrounding the reporting and investigation of ATS attributable safety occurrences
Organisational structure, culture and business aims
Medical requirements for an air traffic controller licence, including responsibilities for fitness for duty
Refresher or recurrent training requirements to maintain competency
Recency and currency requirements
Fatigue management systems and the effects of shift work
Regulatory requirements covering length of shift and break requirements
Aeronautical decision-making techniques
Required skills:
Actively listen when managing human performance and team resources during air traffic control operations
Acknowledge, inquire and observe in the course of managing human performance and team resources during air traffic control operations
Read and interpret instructions, regulations, procedures and other information relevant to the management of human performance and team resources during air traffic control operations
Process information by sampling all information inputs; perceiving, comprehending and projecting that information; making decisions; implementing the decisions through control actions; and monitoring the outputs including making fine adjustments as necessary
Communicate in a team by exchanging information through assigning responsibility, acknowledgment, inquiring, and by recognising and noting facts that create team rapport and enhance team outputs
Request assistance from others when required
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when managing human performance and team resources during air traffic control operations in accordance with regulatory requirements and workplace procedures
Adhere to procedures through a series of steps followed in a regular definite order or a traditional or established way of doing things when this is required
Judge and form an opinion or evaluate situations by discerning and comparing information
React to some form of treatment or stressful situation by a considered and measured response in a timely fashion
Take action to mitigate the effects of external threats to personal performance such as weather, terrain, traffic volume, emergencies and abnormal situations through sound control practices, procedures and techniques and personal limitations
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Use an appropriate level of assertiveness during air traffic control operations
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Be receptive to training for the skills, knowledge, or experiences acquired or gained over a career
Implement OH&S procedures and relevant regulations
Apply human reasoning to airspace and flight path scenarios
Allocate attention according to demand and constantly switch between: managing the Human-machine Interface or equipment use; managing communications; and managing traffic

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Operations may be conducted:	by day and night in variable weather conditions that will be associated with particular psychological and/or physiological limitations to performance
Performance may be demonstrated in:	simulated air traffic control situations an operational air traffic control environment through a range of real or simulated problem-based scenarios at air traffic service operational units and/or aerodrome control towers
Acute stress is:	stress suffered in the short term
Chronic stress is:	stress suffered over a long period of time. Chronic stress must be treated clinically or it might lead to medical conditions that render a person incapable of performing ATS duties
Air traffic control operations may be conducted:	in both normal and emergency/abnormal situations leading to some stress related behaviours
Air traffic control workplace may be a workstation in:	Area Control Approach Control Aerodrome Control
Deterioration of physiological condition may result from such causes as:	physical illness injury disease fatigue poor posture lack of rest substance abuse (e.g. drugs and alcohol) other potential physiological hazards of prolonged sedentary activity
Deterioration of psychological condition may result from such causes as:	mental illness grief trauma interpersonal conflict overwork anxiety uncontrolled stress psychological effects of substance abuse (e.g. drugs and alcohol) secondary effects of illness, disease or injury
Causes of stress may include:	emergency situations poor planning and prioritisation of tasks interpersonal conflict fear and anxiety insufficient knowledge to adequately manage tasks and contingencies inability to carry out simultaneous multiple tasks time pressures weather conditions unfamiliar situations illness
Errors are made:	either unintentionally or intentionally and need to be managed
Intentional errors are termed:	violations, and are underpinned by cultural and attitudinal factors. The remedial strategies to address intentional error are different to those addressing unintentional error. Intentional error or violation can be treated by addressing motivation, shifting culture and beliefs and/or reviewing the construction of written procedures to improve understanding and application such that workaround tactics are not necessary
Unintentional error is treated by:	training to improve competence through increased knowledge and practice, recency, improved communication and decision-making ability
Threat and error management categorises error into:	intentional non-compliance (violations) procedural error (operational deviation) communication error (miscommunications or lack thereof) proficiency-based error (lack of recency or currency) operational decision error (flawed decision-making processes)
Intentional non-compliances involve:	a wilful deviation from regulation and/or operator procedures and might include using non-standard phrases (when standard phrases are available) or conducting checklists from memory
Procedural errors are:	unintentional operating deviations from regulations and/or operator procedures in which the intention is correct but the execution is flawed
Communication errors include:	miscommunications, incorrect interpretations, or failure to communicate pertinent information. Typically in ATS this might involve failure to read back and hear back correct instructions
Proficiency errors involve:	a deficiency of knowledge or skills in the application of ATS duties. This might involve insufficient knowledge of ATS systems and equipment to produce a safe and efficient air traffic service
Operational decision errors result from:	a non-standard decision making process and might include ignoring a more conservative option for a risky decision, taking a decision and not communicating this, or not effectively using the available time to make a decision. Decisions made in teams might be affected by group think
Teamwork in an air traffic control environment includes:	coordinating operational information with the wider air traffic services community. The concept of a team should be extended beyond the immediate working team to include adjacent sectors and pilots within the jurisdiction airspace. This wider concept of teamwork will improve synergies and increase effectiveness and efficiencies. The immediate working team should exhibit shared situation awareness. For example, the Terminal Control Area (TMA) team will know the runway mode/Automatic Terminal Information Service regardless of the endorsed position worked
Aeronautical decision making (ADM) enhances:	the basic concept of the conventional decision-making process by providing a structured and systematic approach to analysing changes. This includes an awareness of the importance of attitudes in the decision-making process; the need to assess alternatives; the ability to seek and consider all relevant information; the motivation to consider alternatives and to action the least commercially desirable but safest strategy. Furthermore, the time constraints that often characterise the nature of safety critical decisions also form an integral part of the ADM process
Operators have a duty of care to:	take reasonable care to give all instructions and advice as is necessary to promote the safety of aircraft within the ATC area of responsibility. In practical terms this includes the obligation to comply with the operational responsibilities contained in operator s manuals and any other relevant instructions. The duty of care also includes an obligation to: (a) provide information that is accurate and not misleading, (b) warn of known hazards and (c) warn of potential hazards
Situational leadership is:	is the skill needed to influence other members of the team and external people by using local knowledge and conditions. Situational leadership might exist in a position offered by the organisation. Furthermore, this type of leadership might exist only within certain situations that require a particular skill or knowledge as in a particular type of emergency
Followership is important in the evaluation of team performance, the efficient use of team resources and improving team outputs, and is exhibited by:	being non-reactive offering information making particular suggestions offering constructive criticism solving confrontation and conflict
Team behaviours will involve and should manifest as:	interaction between members with high levels of communication cohesion and team spirit resulting in high morale high productivity high levels of energy common and purpose-centred team activity shared responsibility and rewards within the team regular monitoring of team s performance by all members
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures regulatory standards and recommended practices
Information/documents may include:	training curricula and syllabi Civil Aviation Safety Authority (CASA) regulations and Manuals of Standards (MOS) Local Instructions (LI) and Temporary Local Instructions (TLI) equipment manufacturers specifications and instructions Manual of Air Traffic Services (MATS) Aeronautical Information Publication (AIP) workplace procedures, instructions Training Standards Manual (TSM) ICAO Document 4444, ATM/501, Procedures for Air Navigation Services, Air Traffic Management occupational specification for air traffic controllers industrial certified agreements and awards training and assessment records documented learning and assessment strategies
Applicable regulations and legislation may include:	International Civil Aviation Organization (ICAO) Standards and Recommended Practices (SARP) Civil Aviation Safety Regulations (CASR) and Manuals of Standards (MOS) relevant Defence Orders and Instructions Airservices Act (Cth) 1995 OH&S Legislation (state and federal) Civil Aviation Act (Cth) 1988 and the Civil Aviation Amendment Act 1995

Unit Sector(s)

Not applicable.

Competency field

Competency Field	F - Safety Management

AVIF5013A Provide SAR alerting and emergency service

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit provides the knowledge and an inventory of skills required to alert appropriate authorities to the need for search and rescue (SAR) action, and to provide the necessary assistance to aircraft in abnormal or emergency situations that helps to resolve such situations. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with relevant air traffic services regulatory requirements of the Civil Aviation Safety Authority. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under various levels of supervision, dependent on workplace context, and might be in a team environment. By providing SAR alerting and emergency service to aircraft. The goal of which is to assist in the resolution of the emergency situation. The possible outcomes of the emergency situation are that the aircraft will land safely or an aircraft accident occurs. If an accident occurs, the emergency situation is transferred to the relevant search and rescue organisation for rescue. This unit of competency is packaged at Diploma level.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Provide search and rescue alerting	1.1 Search and rescue information is coordinated and/or relayed 1.2 Critical event times for search and rescue alerting are monitored and actioned 1.3 Appropriate emergency phase is declared when required 1.4 Search and rescue information and/or actions are appropriately recorded
2 Provide emergency service	2.1 Critical initial actions are carried out in accordance with emergency plans and checklists 2.2 Appropriate emergency phase is declared in accordance with standard operating procedure 2.3 Overt or covert response to emergencies or unusual situations is provided using standard operating procedure 2.4 Emergency or abnormal situations are coordinated and transferred to other responsible units when necessary 2.5 Emergency situations are recorded and/or logged and events reported in accordance with emergency plans and/or standard operating procedure 2.6 Priority service is provided to emergency situations 2.7 Aircraft separation is maintained during emergency and/or abnormal situations 2.8 Critical information is relayed to emergency aircraft and updated 2.9 Standard emergency phraseologies are used

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations
Relevant OH&S and environmental procedures and regulations
Principles of effective air traffic control
Search and rescue organisations and infrastructures
Jurisdictions related to the search and rescue of different aircraft operations
SARTIME and SARWATCH criteria
Emergency aviation phases and criteria and declaration
Emergency services, IFER management process, IFER roles and responsibilities, IFER techniques, IFER resource management and intercept and escort
Emergency communications
Emergency checklists and documentation
Emergency and abnormal HMI indications including alarms and alerts
Emergency separation standards
Aerodrome emergency plan (AEP)
Types of in-flight emergencies including unlawful interference, general aircraft failures and problems, landing, pilot incapacitation, military emergencies, uncertain of position, VFR emergencies, emergencies declared by data link
Fuel jettison during emergency and practice including ATS response for practice jettison
Required skills:
Communicate effectively with others when providing SAR alerting and emergency service
Actively listen
Declare emergency phases
Communicate clearly and concisely using standard and non-standard phrases to emergency aircraft
Use overt and covert emergency messages, phrases and signals
Use management communication with emergency traffic and other aircraft
Perceive incoming information associated with strategic, tactical, geographic, spatial, system and environment components of a complex system
Comprehend incoming information and develop the current airspace and flight path model
Read and interpret instructions, regulations, procedures and other information relevant to the provision of SAR alerting and emergency service
Interpret and follow operational instructions and prioritise work
Coordinate emergency and/or abnormal related information
Use checklists and other documentation
Provide navigational and traffic information to the pilot during emergencies and unusual situations
Complete documentation related to the provision of SAR alerting and emergency service including the recording of emergency and/or abnormal flight related information
Operate electronic communication equipment to required protocol
Provide leadership and work collaboratively with others when providing SAR alerting and emergency service
Communicate in a team by exchanging information through assigning responsibility, acknowledgment, inquiring, and by recognising and noting facts that create team rapport and enhance team outputs
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when providing SAR alerting and emergency service in accordance with regulatory requirements and workplace procedures
Judge and form an opinion or evaluate situations by discerning and comparing information
Make decisions relevant to the provision of SAR alerting and emergency service
Conduct aeronautical decision making
Implement decisions using knowledge-based, rule-based and skill-based activities
Demonstrate temperament reflecting a calm, composed and cooperative characteristic and emotional response under challenging situations
React to some form of treatment or stressful situation by a considered and measured response in a timely fashion
Implement contingency plans for unexpected events that may arise when providing SAR alerting and emergency service
Maintain air traffic services to other traffic during emergencies and unusual flights
Anticipate and prepare for work tasks
Project and develop future airspace and flight path scenarios
Maintain a strategic traffic management goal for the jurisdiction airspace
Initiate emergency actions
Monitor critical search and rescue event times
Provide priority service to emergency aircraft
Apply emergency separation and restore normal separation
Apply precautions and required action to minimise, control or eliminate hazards that may exist when providing SAR alerting and emergency service
Demonstrate an attitude to error management that limits unintentional deviation from work practices and maintains accuracy through application of disciplined procedures and practices and a methodical work ethic
Monitor and anticipate operational problems and hazards and take appropriate action
Regulate workload in emergency situations
Adhere to procedures through a series of steps followed in a regular definite order or a traditional or established way of doing things when this is required
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to aircraft or equipment
Adapt to differences in aircraft, equipment and operating environment in accordance with standard operating procedures
Be receptive to training for the skills, knowledge, or experiences acquired or gained over a career
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required when providing SAR alerting and emergency service
Apply human reasoning to airspace and flight path scenarios
Allocate attention according to demand and to constantly switch between: managing the Human-machine Interface (HMI) or equipment use; managing communications; and managing traffic

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Emergency situations can occur:	in flight and on the ground. The assistance provided by air traffic services aims to resolve the emergency situation to achieve a favourable outcome. Generally, this will involve in-flight emergency responses and/or the activation of aerodrome emergency plans
Performance may be demonstrated in:	simulated situations, and/or an operational air traffic control workplace
Air traffic control workplace may be a workstation in :	Area Control Approach Control Aerodrome Control
The requirements of the management of the emergency are that :	during an emergency the ATS officer actively controlling the airspace should not manage the emergency response ATS officers should be familiar and understand the work pressures involved in piloting an aircraft during an emergency air traffic services provided to aircraft under normal operations while dealing with an emergency should be appropriately managed by transferring jurisdiction to other ATS units if appropriate initial actions and response during an emergency should attempt to stabilise the situation. Reference to workplace checklists is recommended types of emergency will include unlawful interference, general aircraft failures and problems, landing, pilot incapacitation, military emergencies, uncertain of position, VFR emergencies, emergencies declared by data link. Fuel jettison might be required during emergencies, creating possible environmental damage. At times, aircraft might also include a request to ATS for practising fuel jettison. Regulations and organisational advice should be followed in the case of such a request if the aircraft in the emergency situation will leave the area of jurisdiction, every attempt should be made to retain the aircraft on the original communication frequency for as long as possible to provide consistency of service and to relieve pilot workload
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures regulatory standards and recommended practices
Information/documents may include:	relevant Civil Aviation Safety Authority (CASA) regulations and Manuals of Standards (MOS) Local Instructions (LI) and Temporary Local Instructions (TLI) training curricula and syllabi equipment manufacturers specifications and instructions Manual of Air Traffic Services (MATS) Aeronautical Information Publication (AIP) workplace procedures, instructions Training Standards Manual (TSM) ICAO Document 4444, ATM/501, Procedures for Air Navigation Services, Air Traffic Management occupational specification for air traffic controllers industrial certified agreements and awards training and assessment records emergency reference manuals, guides and checklists documented learning and assessment strategies
Applicable regulations and legislation may include:	International Civil Aviation Organization (ICAO) Standards and Recommended Practices (SARP) Civil Aviation Safety Regulations (CASR) and Manuals of Standards (MOS) relevant Defence Orders and Instructions Airservices Act (Commonwealth) 1995 OH&S Legislation (state and federal) Civil Aviation Act (Commonwealth) 1988 and the Civil Aviation Amendment Act 1995

Unit Sector(s)

Not applicable.

Competency field

Competency Field	F - Safety Management

AVIG2002B Work effectively in the aviation industry

Modification History

Release 1. Revised unit.

This unit replaces and is equivalent to AVIG2002A Work effectively in the aviation industry.

Unit Descriptor

This unit involves the skills and knowledge required to work effectively with others in the aviation industry including determining appropriate work roles, contributing to the planning of activities, working with others to complete activities and following work health and safety (WHS)/ occupational health and safety (OHS) procedures.

Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Work must be carried out in accordance with workplace procedures and relevant International Air Transport Association (IATA), International Civil Aviation Organisation (ICAO), Civil Aviation Safety Authority (CASA) and other relevant regulatory requirements.

Work is performed under some supervision usually within a team environment.

Work involves the application of established procedures and appropriate interpersonal skills when working with others in the aviation industry.

Licensing/Regulatory Information

Refer to Unit Descriptor.

Pre-Requisites

Nil.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

1	Determine appropriate work roles within the aviation workplace	1.1	Work instructions, performance requirements, workplace procedures and WHS/OHS requirements are considered when identifying work roles for each team member
1.2	Contributions are made to the team to assist in determining appropriate work roles and responsibilities required to successfully and safely complete work activities
2	Contribute to planning the successful, safe and efficient outcome of a work activity	2.1	Suggestions and information are contributed to assist the planning of work activities and to minimise delays to stakeholders
2.2	Safety issues within an airport environment are identified and contributions are made to minimise risks to team members
3	Work with others in the aviation industry	3.1	Correct aviation terminology relevant to the context of work being undertaken is used to communicate with stakeholders
3.2	Contributions are made to assist in the safe and efficient completion of work activities
3.3	Within the scope of the job role, assistance is given to other team members to complete assigned tasks
3.4	Work tasks are completed in accordance with relevant aviation workplace procedures, industry rules and regulations
3.5	Factors affecting the efficient completion of a work task are identified and contributions are made to minimise the impact
3.6	Equipment is operated in accordance with manufacturer’s instructions, workplace policies and procedures, and WHS/OHS regulations
3.7	Within the scope of the job role, contributions are made to the team and supervisors to improve work practices and procedures
4	Follow WHS/OHS procedures within the aviation workplace	4.1	Airport and workplace policies and procedures are understood and executed when dealing with accidents, fires and other emergencies
4.2	Potential causes of incidents are identified and reported
4.3	Actions are taken to minimise safety risks to the public and airport personnel, and the risk of property damage
4.4	WHS/OHS procedures for controlling risks are known, followed and applied in day-to-day work activities
4.5	WHS/OHS procedures required for working around machinery and aircraft are correctly followed
4.6	Protective clothing is worn and protective equipment is correctly used in accordance with workplace procedures

Required Skills and Knowledge

This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Industry rules and regulations applicable to working safely
Aviation industry workplace structures
Roles and responsibilities of team members
Workplace procedures, signage, industry rules and regulations, and duty of care requirements
WHS/OHS requirements and responsibilities in the aviation industry
Principles of teamwork
Techniques to identify potential safety risks in an aviation workplace
Aviation terminology
Principles of team communication
Typical misunderstandings and problems that can occur in the aviation workplace and appropriate ways of dealing with them
Cultural differences and their impact on the aviation workplace
WHS/OHS signs and signals

Required skills:
Communicate effectively and efficiently with others when planning and completing work tasks
Communicate effectively with others
Read, interpret and execute instructions and procedures accurately and safely
Work collaboratively with others
Obey workplace procedures, signage, industry rules and regulations
Operate workplace technology
Identify, report and/or rectify problems with work tasks
Apply precautions and required action to control WHS/OHS risks
Monitor and suggest modifications to team activities to meet a planned schedule
Adapt appropriately to differences in language and culture
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Select and use required personal protective equipment conforming to industry and WHS/OHS standards

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include: demonstrate the ability to contribute to a group discussion to identify work roles and responsibilities demonstrate the ability to contribute suggestions and information to assist planning a work activity identify safety hazards in the aviation workplace and take action to minimise risks to all team members by following WHS/OHS procedures demonstrate a knowledge of WHS/OHS procedures in the aviation workplace correctly use aviation technology to communicate with other team members demonstrate an ability to use workplace technology and equipment to achieve a work task.
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts within an aviation workplace Resources for assessment include: a range of exercises, case studies and/or other simulated practical and knowledge assessment within the aviation industry, and access to a range of relevant operational situations which require working effectively with others in the aviation industry. In both real and simulated environments, access is required to: materials and equipment used within the aviation industry, and documentation used in the aviation industry including workplace procedures, regulations, codes of practice and operation manuals.
Method of assessment	Assessment of knowledge must be conducted through written/oral assessments. Practical assessment must occur: through activities in a simulated aviation environment at the registered training organisation, and/or in a range of situations within the aviation workplace
Assessment for Passenger/Non-Passenger Screener and Checked Baggage Screener Roles	Assessment must: be undertaken by a registered training organisation. Assessment of knowledge must: be conducted through written/oral assessments. Practical assessment must: be undertaken by a registered training organisation occur in an appropriate range of situations in the workplace.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Work:	involves routine work operations carried out in collaboration with others may occur by day or night may occur in a variety of weather conditions may be in a variety of work contexts
Customers may be:	internal or external other organisations
Workplaces may comprise:	large, medium or small worksites operations in aviation safety sensitive areas
Work colleagues may include:	English speaking persons multilingual staff persons from a range of cultural backgrounds
Personnel in work area may include:	managers supervisors/team leaders workplace personnel visitors contractors official representatives
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may be referred to as:	airport procedures enterprise procedures organisational procedures established procedures standard operating procedures
Workplace hazards may include:	chemicals and other harmful substances movements of equipment, goods, vehicles or aircraft equipment emitting harmful radiation or electronic signals broken and damaged equipment flammable materials and fire hazards lifting practices extremes in weather conditions prop wash or jet blast from aircraft lighting levels floor surfaces water hazards traffic flows, vehicle and equipment operation
Workplace technology and equipment may include, but is not limited to:	aircraft air traffic control systems security screening equipment vehicles and transporters phones radio computers refuelling equipment catering equipment
Personal protective equipment may include:	gloves safety headwear and footwear safety glasses two-way radios high visibility clothing
Information/documents may include:	workplace procedures, checklists, instructions and job specifications relevant Australian Standards and the industry safety code manifests, bar codes, goods and product identification goods identification numbers and codes supplier and/or client instructions manufacturers’ specifications WHS/OHS regulations emergency procedures flight schedules induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	Civil Aviation Act, Civil Aviation Regulations and Civil Aviation Safety Regulations standards and codes of practice IATA standard for air cargo packaging (TACT Rules) relevant requirements, standards and recommended practices of the International Civil Aviation Organisation (ICAO) Aviation Transport Security regulations and legislation the organisation’s Transport Security Program as approved under the Aviation Transport Security Act relevant WHS/OHS legislation environmental protection legislation relevant security regulations relevant Australian Standards industrial relations and workplace compensation legislation

Unit Sector(s)

Not applicable.

Competency Field

G – Teamwork

AVIG2003A Work in a socially diverse environment

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to work in a socially diverse environment, including the development and application of the cultural awareness that is required by all people working in the transport and distribution industries. It includes the cultural awareness required for serving customers and working with colleagues from diverse backgrounds. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Work must be carried out in accordance with workplace procedures and relevant anti-discrimination and equal employment opportunity regulations.

Work is performed with limited or minimum supervision, with some accountability and responsibility for self and others in achieving the prescribed outcomes. It involves the application of communication principles and problem-solving techniques to facilitate work in a socially diverse environment.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

1	Communicate with customers and colleagues from diverse backgrounds	1.1	Customers and colleagues from all cultural groups are valued and treated with respect and sensitivity
1.2	Verbal and non-verbal communication takes account of cultural differences
1.3	Where language barriers exist, efforts are made to communicate through use of gestures or simple words in the other person's language
1.4	Assistance from colleagues, reference books or outside organisations is obtained when required
2	Deal with cross-cultural misunderstandings	2.1	Issues which may cause conflict or misunderstanding in the workplace are identified
2.2	Difficulties are addressed with the appropriate people and assistance is sought from team leaders
2.3	When difficulties or misunderstandings occur, possible cultural differences are considered
2.4	Efforts are made to resolve the misunderstanding, taking account of cultural considerations
2.5	Issues and problems are referred to the appropriate team leader/supervisor for follow-up

Required Skills and Knowledge

This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Principles of equal employment opportunity (EEO) and anti-discrimination legislation as they apply to individual employees
Recognition of the different cultural groups in Australian society
Basic knowledge of the culture of Australia's indigenous and non-indigenous peoples
Recognition of various international customer groups (as appropriate to the sector and individual workplace)
Principles that underpin cultural awareness
Knowledge of what it means to be 'culturally aware'
Typical cross-cultural misunderstandings and problems that can occur in the workplace and appropriate ways of dealing with them
Required skills:
Communicate effectively with others when working in a socially diverse environment
Read and interpret instructions, procedures, information and signs relevant to working in a socially diverse environment
Interpret and follow operational instructions and prioritise work
Complete documentation related to working in a socially diverse environment
Work collaboratively with others in a socially diverse environment
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when working in a socially diverse environment in accordance with regulatory requirements and workplace procedures
Monitor work activities in terms of planned schedule
Modify activities depending on differing operational contingencies, risk situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Cultural differences may include but are not limited lo those of the following nature (examples only):	race language special needs disabilities family-structure age sexual preference
Possible cultural differences may include but are not limited to:	language spoken forms of address levels of formality/informality non-verbal behaviour work ethics personal grooming family obligations recognised holidays special needs product preferences
Attempts to overcome language barriers may be made to:	meet and greet/farewell customers give simple directions give simple instructions answer simple enquiries prepare for, serve and assist customers describe goods and services
Outside organisations may include but are not limited to:	interpretative services diplomatic services local cultural organisations appropriate government agencies educational institutions
Depending on the type of organisation concerned and the local terminology used, workplace plans/procedures may include:	company plans/procedures enterprise plans/procedures organisational plans/procedures established plans/procedures
Information/documents may include:	workplace procedures guideline documents on cultural differences and how to deal with them documents that provide information on equal employment opportunity principles and obligations and anti-discrimination regulations
Applicable legislation may include:	Australian and state/territory anti-discrimination legislation Australian and state/territory equal opportunity legislation

Unit Sector(s)

Not applicable.

Competency field

G – Teamwork

AVIG5001B Work professionally in an air traffic control workplace

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to work professionally as part of a team to interpret and complete work tasks whilst conforming to the code of conduct for air traffic controllers. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant air traffic control regulatory requirements of the Civil Aviation Safety Authority (CASA), and relevant air traffic control regulations, principles, codes of practice and procedures. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under various levels of supervision dependent on workplace context, and in a team environment. Operations are conducted within a variety of air traffic control contexts within the Australian aviation industry. This unit of competency is packaged at Diploma level.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Demonstrate initiative	1.1 Specified work tasks are correctly interpreted 1.2 Specified work tasks are completed within the formal requirements of job safety 1.3 Additional tasks are carried out, if directed, or if required to maintain operational safety 1.4 Appropriate initiatives consistent with the limits of responsibility are taken in abnormal or unusual situations to maintain operational safety
2 Conform to a professional code of conduct	2.1 Professional code of conduct is understood and correctly interpreted in terms of own work role and functions 2.2 Own air traffic control work role and functions are carried out in accordance with identified elements of the professional code of conduct
3 Support organisational objectives	3.1 Organisational objectives are correctly understood and appropriately interpreted in terms of own work role and functions 3.2 Own controller work role and functions are carried out in a manner consistent with the identified organisational objectives and relevant regulatory requirements

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
Relevant OH&S and environmental protection procedures and regulations
Principles of effective air traffic control
Workplace procedures applicable in air traffic control services
Relevant sections of the air traffic procedures manual and local instructions
Code of conduct for air traffic controllers
Safety hazards and risks that exist when using air traffic control communications procedures and related risk control procedures and precautions
Problems that may occur when using air traffic control communications procedures and appropriate action that should be taken in each case
Required skills:
Communicate effectively with others when working professionally in an air traffic control workplace
Actively listen when working in an air traffic control workplace
Read and interpret instructions, regulations, procedures and other information relevant to an air traffic control workplace
Interpret and follow operational instructions and prioritise work
Perceive incoming information associated with strategic, tactical, geographic, spatial, system and environment components of a complex system
Comprehend incoming information and develop the current airspace and flight path model
Complete documentation related to working professionally in an air traffic control workplace
Provide leadership and work collaboratively with others when working professionally in an air traffic control workplace
Communicate in a team by exchanging information through assigning responsibility, acknowledgment, inquiring, and by recognising and noting facts that create team rapport and enhance team outputs
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when working professionally in an air traffic control workplace in accordance with regulatory requirements and workplace procedures
Demonstrate temperament reflecting a calm, composed and cooperative characteristic and emotional response under challenging situations
Make decisions related to the prioritising of tasks and the projection of and planning for traffic and environmental events
Conduct aeronautical decision making
Project and develop future airspace and flight path scenarios
Maintain a strategic traffic management goal for the jurisdiction airspace
Adhere to procedures through a series of steps followed in a regular definite order or a traditional or established way of doing things when this is required
Implement contingency plans for unexpected events that may arise when working professionally in an air traffic control workplace
Judge and form an opinion or evaluate situations by discerning and comparing information
React to some form of treatment or stressful situation by a considered and measured response in a timely fashion
Apply precautions and required action to minimise, control or eliminate hazards that may exist in an air traffic control workplace
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Be receptive to training for the skills, knowledge, or experiences acquired or gained over a career
Implement OH&S procedures and relevant regulations
Be confident but not complacent or reliant on automation and technology, and readily apply human reasoning to airspace and flight path scenarios
Allocate attention according to demand and to constantly switch between: managing the Human-machine Interface (HMI) or equipment use; managing communications; and managing traffic

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Work may be completed:	by day or night in variable weather conditions
Performance may be demonstrated in:	simulated work situations, and/or an operational air traffic control workplace
Air traffic control workplace may be a workstation in:	Area Control Approach Control Aerodrome Control
Professionalism is reflected in the way in which:	the controller approaches his/her work. In particular, the controller must demonstrate ethical behaviour and acceptance of responsibility at all times
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may be referred to as:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures regulatory standards and recommended practices
Information/documents may include:	training curricula and syllabi relevant sections of Civil Aviation Safety Regulations relevant CASA Manuals of Standards (MOS) air traffic control Local Instructions (LI) and Temporary Local Instructions (TLI) Manual of Air Traffic Services (MATS) Aeronautical Information Publication (AIP) Training Standards Manual (TSM) ICAO Document 4444, ATM/501, Procedures for Air Navigation Services, Air Traffic Management workplace procedures and instructions occupational specification for air traffic controllers equipment manufacturers specifications and instructions induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards training and assessment records operator s handbook and system manuals documented learning and assessment strategies
Applicable regulations and legislation may include:	International Civil Aviation Organization (ICAO) Standards and Recommended Practices (SARP) Civil Aviation Safety Regulations (CASR) and Manuals of Standards (MOS) relevant Defence Orders and Instructions Airservices Act (Commonwealth) 1995 OH&S Legislation (state and federal) Civil Aviation Act (Commonwealth) 1988 and the Civil Aviation Amendment Act 1995

Unit Sector(s)

Not applicable.

Competency field

Competency Field	G - Teamwork

AVIH3002B Advise on major services and attractions at aviation destinations

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to advise on major services and attractions at aviation destinations, including researching information about airline destinations and responding appropriately to passenger requests for information on relevant aspects of airline flight destinations, including referring the passenger to appropriate sources of information. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in accordance with relevant workplace procedures and policies. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under some supervision usually within a team environment. Work involves the application of customer service principles and procedures and appropriate research methods when responding to requests from passengers for information on aspects of major services, culture and attractions at aviation destinations across a variety of operational contexts within the Australian aviation industry.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Research information about airline destinations	1.1 Appropriate sources of information about airline destinations for relevant routes are identified in accordance with workplace procedures 1.2 Appropriate reference material is accessed from identified sources and organised in a form suitable for use when responding to passenger requests on aspects of airline destinations in accordance with workplace procedures and expectations 1.3 Appropriate persons are consulted for advice and assistance in researching information about airline destinations
2 Respond to requests for information on airline destinations	2.1 Requests for information about airline destinations are courteously received and interpreted in accordance with workplace procedures 2.2 Where appropriate, accurate, current and relevant information about airline destinations is provided at a level/depth appropriate to the passenger's needs 2.3 Where a response cannot be immediately provided to a passenger's request, either assistance and advice is sought from other appropriate airline personnel or the passenger is courteously referred to appropriate sources where they may be able to obtain the required information 2.4 Information is presented in a manner which shows sensitivity to both host and visiting cultures

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
Relevant OH&S, hygiene and environmental procedures and regulations
Principles of customer service
Airline procedures and standards for responding to requests from passengers for information on aspects of airline destinations
Relevant information on pertinent aspects of airline destinations on specific routes
Sources of information on pertinent aspects of airline destinations on specific routes and ways and means of accessing information from those sources
Problems that may occur when responding to passengers' requests for information on aspects of airline destinations and appropriate action that should be taken in each case
Required skills:
Communicate effectively with others when advising on major services and attractions at aviation destinations
Read and interpret instructions, regulations, procedures and other information relevant to major services and attractions at aviation destinations
Interpret and follow operational instructions and prioritise work
Complete documentation related to major services and attractions at aviation destinations
Operate electronic communication equipment to required protocol
Work collaboratively with others when advising on major services and attractions at aviation destinations
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when advising on major services and attractions at aviation destinations in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when advising on major services and attractions at aviation destinations
Apply precautions and required action to minimise, control or eliminate hazards that may exist when advising on major services and attractions at aviation destinations
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required to advise on major services and attractions at aviation destinations

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Responses to requests for information on aspects of destinations may be provided:	on any aircraft type in commercial service during short and/or long haul services in any category of service, including economy, business and first class in any allowable operating and weather conditions in accordance with regulatory, enterprise and operational requirements, including OH&S regulations
Performance may be demonstrated:	in an approved cabin service simulator in a suitably simulated work environment on a passenger-carrying aircraft
Sources of information on aspects of airline destinations may include:	airline product information tourism brochures information provided by diplomatic embassies and consulates authoritative travel books and journals dealing with specific countries and locations travel agents tourist information bureaus and agents at destination points government tourism offices at destination points authoritative encyclopedias and other relevant reference books appropriate websites on the internet
Information that may be requested by passengers about airline destinations may include:	transport public holidays currency and exchange rates accommodation options customs and immigration requirements education major tourist areas sports food general lifestyle and customs shopping tipping geographic features history Australian aboriginal culture government and politics economy natural history culture
Persons consulted to enable appropriate responses to requests from passengers for information on major services and attractions at aviation destinations may include:	passengers other cabin crew and flight crew members tourism and travel agencies ground staff relevant government agencies and diplomatic embassies/consulates librarians
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may be referred to as:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant regulatory requirements airline procedures and instructions and job specification airline customer service procedures airline product information tourism brochures airline and tourism videos and audio-visual information resources information provided by diplomatic embassies and consulates authoritative travel books and journals dealing with specific countries and locations authoritative encyclopedias and other relevant reference books induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant regulatory requirements pertaining to the provision of customer service on aircraft equal opportunity and anti-discrimination legislation relevant OH&S regulations industrial relations and workplace compensation legislation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	H - Route Planning and Navigation

AVIH3019A Navigate remote pilot aircraft (RPA)

Modification History

Release 1. This is the first release of this unit.

This unit replaces and is equivalent to AVIH3018A Navigate remote pilot aircraft (RPA).

Unit Descriptor

This unit involves the skills and knowledge required to navigate a remote pilot aircraft (RPA) including completing pre-flight planning; navigating under normal and abnormal conditions; and carrying out emergency procedures.

Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Work must be carried out in compliance with the relevant licence and RPAS rating requirements of the Civil Aviation Safety Authority (CASA); relevant airspace control requirements; Visual Metrological Conditions (VMC); regulations, safety codes, protocols and procedures related to the navigation of a RPA.

Use for Defence Aviation is to be in accordance with relevant Defence Orders and Instructions

Operations are conducted across a variety of operational contexts within the Australian aviation industry.

Work is performed under limited supervision.

Licensing/Regulatory Information

Refer to Unit Descriptor.

Pre-Requisites

Nil.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

1	Prepare charts and flight plan	1.1	Suitable maps, aeronautical charts and weather briefings for the intended operation are selected and the flight plan is prepared
1.2	Pre-operations information and NOTAM is accessed, analysed and applied to flight plan
1.3	Hazards are clearly indicated on charts where applicable and controls are implemented
1.4	Effects of wind velocity, adverse environmental conditions and contingency actions are planned for as appropriate
2	Comply with airspace procedures	2.1	Air traffic clearances are accessed and compliance with air traffic regulations is maintained
2.2	Airspace procedures and protocols are followed
2.3	Entrance into Controlled Airspace is undertaken only in compliance regulatory requirements and workplace procedures
3	Conduct departure procedures	3.1	Remote pilot station is organised and essential information is accessed
3.2	Departure administration tasks and communications are conducted
3.3	Orientation to ground level is maintained
3.4	Control of the RPA is given precedence over conducting navigation and communication tasks
3.5	Situational awareness and lookout is maintained using a systematic scan technique
3.6	Local and published noise abatement requirements and curfews are observed
3.7	Separation with other air traffic is maintained
4	Maintain RPA in operational area	4.1	Planned route is followed in accordance with workplace procedures
4.2	Communication tasks are completed in accordance with workplace procedures and regulatory requirements
4.3	RPA endurance is monitored and energy reserve needs are revised
4.4	Pre-descent or navigation turning point checks are executed in accordance with workplace procedures and regulatory requirements
4.5	Air traffic separation is maintained at all times
4.6	RPA is controlled according to workplace policies and procedures
4.7	Deteriorating visual meteorological conditions are recognised and appropriate RPA corrective actions are taken
4.8	Situational awareness and lookout is undertaken using a systematic scan technique
5	Navigate RPA within visual line of sight	5.1	Visual line of sight of the RPA is maintained at all times
5.2	Awareness of current and forecast weather conditions is maintained
5.3	Systematic scan technique is implemented at all times
5.4	Hazards and threats are identified and appropriately controlled
5.5	Effects of wind velocity, adverse environmental conditions and contingency actions are responded to as appropriate
5.6	Situational awareness is maintained at all times
6	Apply lost link procedure	6.1	Lost link profile and routing is prepared and validated
6.2	Fail-safe mechanism is reviewed and activated as appropriate in accordance with the RPAS flight manual
7	Apply lost radio communication procedure	7.1	Lost radio communications procedure and profile are prepared and validated
7.2	Back-up radio and/or alternate communication means are confirmed as appropriate in accordance with operations manual
8	Execute arrival procedures	8.1	Arrivals procedures are executed in accordance with operations manual
8.2	Lookout is maintained using a systematic scan technique
8.3	Situation awareness is maintained at all times
8.4	Local and published noise abatement requirements and curfews are observed
8.5	Separation with air traffic is maintained

Required Skills and Knowledge

This section describes the knowledge and skills required for this unit.
Required knowledge:
Risk identification, analysis and control
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
In Defence context, relevant Defence Orders and Instructions
Relevant work health and safety (WHS)/occupational health and safety (OHS) and environmental procedures and regulations
The characteristics of different chart types
Factors affecting RPAS endurance
Air navigation techniques, as applicable to RPAS
Chart reading techniques
Identification and navigational tolerances of CTA, CTR, Prohibited, Restricted and Danger areas
The principles of operation of navigation systems
The limitations of navigation systems
Controlled airspace requirements
The potential impacts of specific weather phenomena on RPAS operations
Error management, including error types, causes and consequences as relevant to this unit
Human performance and its limitations, including the senses, memory and situational awareness as relevant to this unit
The decision making process as relevant to this unit
Management of fatigue as relevant to this unit
Stress, workload and time pressure management in relation to this unit
Effective communication as relevant to this unit

Required skills:
Perform the navigational functions within the parameters of the applicable regulations, orders and operations manual procedures
Prepare charts, as required
Maintain compliance with regulatory requirements
Source and interpret aviation weather forecast products and services as appropriate
Monitor endurance
Apply air safety practices and regulations
Interpret and follow operational instructions and prioritise workload
Operate radio communication equipment to required protocol
Work collaboratively with others when navigating RPA
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when navigating RPA in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when navigating RPA
Apply precautions and required action to minimise, control or eliminate hazards that may exist during the navigation of a RPA
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and WHS/OHS standards
Implement WHS/OHS procedures and relevant regulations
Identify and correctly use equipment required to navigate a RPA

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the Elements, Performance Criteria, Required Skills, Required Knowledge and include: risk management human factors safety management systems and: required knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over time and in a suitable range of contexts. Resources for assessment include access to: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace. In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.
Method of assessment	Practical assessment must occur in a: real or appropriately simulated environment. A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate to this unit: knowledge and performance questions and direct observation.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	visual line of sight (VLOS) visual meteorological conditions extended line of sight (E-LOS)
Performance may be demonstrated in:	single engine RPA multi engine RPA variable flight situations abnormal situations
Aircraft may include:	remotely piloted aircraft (RPA)/unmanned aircraft
Crew may include:	remote pilot payload or sensor operator or technicians remote observers other ground crew
Instruments may be:	fitted flight instruments those included in the applicable ground control station
Limitations may be imposed by:	airspace endorsements
Class of airspace must be:	Class G airspace as designated by the regulator and may be in: restricted an danger areas military control zones
Navigation aids may include electronic, mechanical and/or radio systems such as:	Surface Radar GPS (Global Positioning System) FMS (Flight Management Systems) Computer based map displays
Operation of navigation aids/systems may include:	normal mode degraded mode
Circuit procedures may include:	those applicable to launch and recovery of an RPA
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to the navigation of an RPA in Defence context, relevant Defence Orders and Instructions flight manual Manual of Standards Australian Aeronautical Publication (AIP) En Route Supplement Australia (ERSA) or equivalent charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards relevant Bureau of Meteorology, International Civil Aviation Organization (ICAO) and/or World Meteorology Organization (WMO) publications
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory WHS/OHS legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and RPAS rating requirements of the Civil Aviation Safety Authority (CASA) such as: Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions

Unit Sector(s)

Not applicable.

Competency Field

H - Route Planning and Navigation

AVIH4001B Navigate aircraft - VFR

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to navigate an aircraft including completing pre-flight planning; obtaining, acting on and complying with air traffic information and clearances; departing from and arriving at an aerodrome; navigating under normal and abnormal conditions; and carrying out emergency procedures. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) and/or ADF; airspace control requirements and Day Visual Flight Rules (Day VFR); and aircraft control principles, regulations, safety codes, protocols and procedures related to the navigation of an aircraft. Operations are conducted as part of commercial and military aircraft activities across a variety of operational contexts within the Australian aviation industry. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under limited supervision. This unit is nominally packaged at Certificate IV.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Prepare chart and flight plan	1.1 Charts suitable for the intended flight are selected and prepared 1.2 Applicable information is obtained, analysed and applied to produce a flight plan which details tracks, distances, times and fuel requirements to reach a destination 1.3 Pre-flight planning is used to minimise in-flight navigational work load 1.4 A decision to proceed with the cross country flight is made after analysis of meteorological and air traffic control conditions 1.5 Hazards are marked on charts where applicable
2 Comply with airspace procedures	2.1 Air traffic clearances are obtained and compliance with them is maintained 2.2 Compliance is maintained with airspace procedures 2.3 Controlled airspace is only entered with a clearance 2.4 Traffic separation is maintained
3 Conduct departure procedures	3.1 Pre-flight planning and cockpit organisation is conducted to ensure charts, documentation and navigational equipment are accessible from the control seat 3.2 Departure administration and communication is conducted 3.3 Track is intercepted within five nautical miles of airfield and departure time is recorded 3.4 Orientation is always maintained 3.5 Priority is given to controlling the aircraft before conducting navigation administration or communication 3.6 Lookout is maintained using a systematic scan technique at a rate determined by traffic density, visibility and terrain 3.7 Local and published noise abatement requirements and curfews are observed
4 Navigate aircraft en route	4.1 Planned route is maintained in accordance with regulatory requirements and procedures 4.2 In-flight documentation and communication is completed in accordance with regulatory requirements and workplace procedures 4.3 Estimated Time of Arrivals (ETAs) are checked and revised as required 4.4 Fuel consumption is monitored and reserves are revised 4.5 Pre-descent or navigation turning point checks are executed 4.6 A navigation cycle which ensures accurate navigation is used 4.7 Separation with air traffic is maintained 4.8 Emphasis is placed on controlling the aircraft before conducting navigation administration or communication 4.9 Deteriorating meteorological and navigation situations are recognised and early corrective action is taken 4.10 Lookout is maintained using a systematic scan technique at a rate determined by traffic density, visibility and terrain
5 Navigate at low level and in reduced visibility	5.1 Compliance with Visual Flight Rules (VFR) is maintained during navigation at low level or in reduced visibility 5.2 Pre-descent and/or navigation turning point checks are executed in accordance with regulatory requirements 5.3 Planned route is maintained in accordance with regulatory requirements and procedures 5.4 In-flight documentation is completed 5.5 ETAs are checked and revised as required and a safe alternate plan is formulated and applied if required 5.6 Aircraft is operated and configured to maintain minimum height AGL and safe separation from terrain 5.7 Awareness of current and forecast weather conditions is maintained 5.8 Lookout is maintained using a systematic scan technique at a rate determined by traffic density, visibility and terrain 5.9 Low flying hazards and threats are identified and avoided 5.10 Effects of wind velocity, false horizons, rising ground, adverse environmental conditions (e.g. setting sun) and mountainous terrain are managed, and contingency actions are planned where appropriate 5.11 Situation awareness is maintained at all times
6 Perform lost procedure	6.1 Position is fixed and new track to destination attainable within limits of fuel and daylight is determined 6.2 Track to destination is re-established or replanned with consideration of fuel usage and reserves 6.3 ETAs are re-calculated 6.4 Radio, navigation aids, transponder and ATC services are used for assistance 6.5 A timely precautionary search and landing is planned for possible circumstances of being lost or having no fuel or no light 6.6 Emotional stability is maintained
7 Perform diversion procedure	7.1 Requirement to perform diversion is identified and a decision is made in accordance with procedures, regulatory requirements, and current and forecast weather conditions 7.2 New route is determined and maintained 7.3 ETAs are calculated 7.4 Fuel requirements are recalculated 7.5 Operational information is reviewed 7.6 Compliance with airspace procedures is maintained 7.7 Air traffic control is advised of action where possible 7.8 All required 'airways clearances' are obtained 7.9 SARWATCH is cancelled after arrival
8 Use navigation aids	8.1 Navigation aids/systems are utilised to confirm position, track and navigation information 8.2 ATC radar is used for position information and tracking assistance 8.3 Integrity of navigation aid/systems information is monitored and maintained
9 Execute arrival procedures	9.1 Applicable aviation weather and traffic information is obtained and applied 9.2 Radio communications are established and maintained in accordance with regulatory requirements 9.3 Descent point is calculated 9.4 Arrivals and circuit procedures are executed at aerodromes in accordance with airspace and regulatory requirements 9.5 Lookout is maintained using a systematic scan technique at a rate determined by traffic density, visibility and terrain 9.6 Airfield markings/lights/signals/indicators are interpreted, applied and followed 9.7 Situation awareness is maintained 9.8 Local and published noise abatement requirements and curfews are observed 9.9 SARWATCH is cancelled

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
In ADF context, relevant Defence Orders and Instructions
Relevant OH&S and environmental procedures and regulations
The characteristics of different chart types
Flight planning requirements
Use of the navigational computer
The aircraft fuel usage rates
Relevant sections of CAAP 234-1 (Civil Aviation Advisory Publication)
Traffic rules and procedures
Air navigation techniques
Factors affecting en route performance, range and endurance
Critical point and point of no return
DR navigation technique
Identification by shape, dimensions, contrast and colour, and uniqueness of ground features
Low level navigation techniques
Allowances for changed visual aspects of ground features at low level
En route navigation technique
Chart reading techniques
Procedures for requesting clearances from and into controlled airspace
Identification of CTA, CTR, Prohibited, Restricted and Danger areas
The principles of operation of navigation aids/systems
The limitations of navigation aids/systems
Controlled airspace requirements
Circuit and circuit joining procedures
The potential impacts of specific weather phenomena on aviation operations
Required skills:
Perform the navigational functions within the parameters of the applicable regulations, orders and operations manual procedures
Prepare charts and flight plans
Plan applicable altitudes/flight levels and tracking tolerances to avoid controlled airspace when required
Carry out DR navigation technique
Determine DR position
Maintain compliance with regulatory requirements
Maintain Navigation Log
Select and use appropriate navigational instruments and aids
Source and interpret aviation weather forecast products and services appropriate to flight planning and navigation procedures
Adjust aircraft performance to achieve desired timings
Calculate fuel endurance
Calculate distance and rate of closure rates to/from ground features
Fix aircraft position
Apply air safety practices and regulations
Recognise significant variances from forecast meteorological conditions and take appropriate actions, including the issue of an AIREP
Maintain construction, communication and execution of a traffic deconfliction plan
Communicate effectively with others when navigating aircraft
Read and interpret instructions, regulations, procedures and other information relevant to the navigation of an aircraft
Interpret and follow operational instructions and prioritise workload
Complete documentation related to navigating aircraft
Operate electronic communication equipment to required protocol
Work collaboratively with others when navigating aircraft
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when navigating aircraft in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when navigating aircraft
Apply precautions and required action to minimise, control or eliminate hazards that may exist during the navigation of an aircraft
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required to navigate an aircraft

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	variable weather conditions in accordance with Day Visual Flight Rules
Performance may be demonstrated in:	single engine aircraft multi engine aircraft variable air traffic conditions variable flight situations abnormal situations classes of airspace as designated by the Civil Aviation Safety Authority
Aircraft may include:	fixed wing helicopter other commercial or military aircraft
Crew may include:	single pilot multi crew
Instruments may be:	fitted flight instruments head up displays
Limitations may be imposed by:	local noise abatement requirements and curfews airspace endorsements
Classes of airspace may be:	as designated by the regulator restricted and danger areas military control zones Air Defence Identification Zones
Production methods for flight plans may utilise:	manual planning methods, and Automated Flight Planning Systems
Navigation aids may include electronic, mechanical and/or radio systems such as:	ADF (Automatic Direction Finder) VOR (VHF Omni-directional Radio Range) DME (Distance Measuring Equipment) RADAR GPS (Global Positioning System) FMS (Flight Management Systems) Moving Map Displays TACAN INS
Operation of navigation aids/systems may include:	normal mode degraded mode
Low flying hazards and threats may include:	man-made e.g. power lines, masts terrain birds/wildlife environmental other airspace operations
Circuits procedures at an aerodrome may include:	upwind crosswind downwind base finals joining/departing
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to the navigation of an aircraft in ADF context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Manual of Standards - Pilot Licensing (MOS-PL) Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) or equivalent relevant sections of the Civil Aviation Advisory Publications (CAAP) charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards relevant Bureau of Meteorology, International Civil Aviation Organization (ICAO) and/or World Meteorology Organization (WMO) publications
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in ADF context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as: Day VFR Syllabus Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	H - Route Planning and Navigation

AVIH4012A Plan a flight under Night Visual Flight Rules (NVFR)

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to plan and make flight notification for a Night Visual Flight Rules (NVFR) flight using all applicable current operational documents, after obtaining and applying pre-flight briefing information and allowing for operational requirements. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA); relevant airspace control requirements and Night Visual Flight Rules (NVFR); and aircraft control principles, regulations, safety codes, protocols and procedures required to plan a flight under Night Visual Flight Rules as part of commercial aircraft activities. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Operations are conducted across a variety of operational contexts within the Australian aviation industry. Work is performed under limited supervision. This unit of competency is packaged at AQF V.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Determine aircraft meets requirements for NVFR flight	1.1 Aircraft requirements for NVFR flight are determined 1.2 Flight and navigation instruments, minimum electrical lighting and navigation equipment and any other requirements which are fitted to the aircraft are checked to ensure they are suitable and serviceable for NVFR flight
2 Obtain and use current operational documents	2.1 Operational documents applicable to the flight are obtained and checked for currency 2.2 Applicable information contained in documents for flight planning and management is interpreted and applied 2.3 Documents required for the flight are stowed and accessibility for the pilot during flight is ensured
3 Prepare flight plan for NVFR flight	3.1 Charts suitable for intended NVFR flight are selected and prepared 3.2 Applicable information to prepare a flight plan which details tracks, distances, times, altitudes to be flown and fuel requirements to reach destination are obtained, analysed and applied 3.3 Meteorological, airways facilities, aerodrome and NOTAM information applicable to planning and conducting a flight is obtained, interpreted and applied 3.4 Routes to optimise options in the event of an engine failure are planned
4 Determine operational requirements	4.1 Suitability of the aerodrome lighting for night operations is determined 4.2 Curfew requirements are complied with 4.3 Duration of flight is determined 4.4 Holding, alternate and reserve fuel requirements due to weather, navigation aid availability and aerodrome lighting are determined in accordance with operational requirements 4.5 Total fuel requirements are calculated
5 Make flight notification	5.1 Flight notification is prepared for planned NVFR flight 5.2 Completed flight notification is submitted 5.3 Flight notification acceptance is confirmed
6 Program navigation system	6.1 Prepare data for transfer to approved airborne navigation system 6.2 Navigation data is loaded and checked

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Pilot medical fitness and qualifications necessary for night visual flight
Privileges of the Night VFR rating
Specification of the aircraft flight instruments required for night visual flight
Specification of the aircraft electrical lighting, radio communication and navigation equipment required for night visual flight
Limit of Night VFR operations in a single-engine aircraft
Requirements for submission of flight notification and SARWATCH
Speed restrictions for night visual flight
Requirements for in-flight progress reports
Procedures for flight plan amendments and revised estimates for a night visual flight
Documents required to be carried on a night visual flight
Validity of a given meteorological forecast for a night visual flight
Aerodrome lighting and curfew requirements for night operations
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
In ADF context, relevant Defence Orders and Instructions
Relevant OH&S and environmental procedures and regulations
Airspace requirements and procedures under NVFR conditions
NVFR route planning requirements
Use of the navigational computer
Aircraft fuel planning including holding, alternate, fixed reserve and usage rates
Visual and instrument flight rules and procedures
Factors affecting en route performance, range and endurance
Critical point and point of no return
Meteorological considerations for a NVFR flight
Requirements for an alternate aerodrome
Aerodrome and en route holding procedures
NVFR cruising levels, selection and hazards
Limitations and errors of navigations aids/systems
Icing conditions and hazards
Required skills:
Determine the currency of operational documents
Extract and apply relevant information from operational documents
Determine the meteorological forecasts required for a night visual flight
Determine whether a flight should proceed based on available meteorological forecasts
Determine alternate aerodrome requirements and suitability for a night visual flight to a specified destination given relevant information including NOTAMs
Determine holding requirements due to weather, traffic or traffic advisory
Determine fuel quantity required for a night visual flight
Interpret navigation charts
Interpret meteorological forecasts
Calculate fuel requirements
Select suitable navigation aids/systems
Communicate effectively with others when planning a flight under NVFR
Read and interpret instructions, regulations, procedures and other information relevant to planning a flight under NVFR
Interpret and follow operational instructions and prioritise work
Complete documentation related to planning a flight under NVFR
Operate electronic communication equipment to required protocol
Work collaboratively with others when planning a flight under NVFR
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when planning a flight under NVFR in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when planning a flight under NVFR
Apply precautions and required action to minimise, control or eliminate hazards that may exist while planning a flight under NVFR
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective clothing and equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required when planning a flight under NVFR

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	night VFR conditions
Performance may be demonstrated in:	single engine aircraft multi engine aircraft synthetic training device approved by the appropriate authority
Aircraft may include:	fixed wing helicopter other commercial or military aircraft
Crew may include:	single pilot multi crew
Instruments may be:	fitted flight instruments suitable for NVFR flight head up display suitable for NVFR flight
Limitations may be imposed by:	local noise abatement requirements and curfews airspace endorsements
Classes of airspace may be:	as designated by the regulator restricted and danger areas military control zones Air Defence Identification Zones
Aircraft requirements may include:	instruments communication navigation system lighting
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Operational documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Manual of Standards - Pilot Licensing (MOS-PL) Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) approved operators manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Charts may include:	Terminal Area Chart (TAC) En Route Chart (ERC High, ERC Low) Planning Chart (AUS PCA) Visual Terminal Chart (VTC) Designated Airspace Handbook Visual Navigation Chart (VNC) other aeronautical documentation and charts as approved by the relevant authority
Airways facilities may include	air traffic control navigational aids radio communications meteorological services fire and rescue services
Navigation aids/systems may include:	ADF (Automatic Direction Finder) VOR (VHF Omni-directional Radio Range) DME (Distance Measuring Equipment) RADAR GPS (Global Positioning System) FMS (Flight Management Systems) Moving Map Displays TACAN INS
Conditions may include:	simulated icing conditions moderate turbulence simulated hazardous weather Autopilot/Flight Director FMS/other NAV system simulation of emergency and abnormal procedures
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as: Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	H - Route Planning and Navigation

AVIH4013A Navigate aircraft - NVFR

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to navigate an aircraft under Night Visual Flight Rules (NVFR). Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA); relevant airspace control requirements and Night Visual Flight Rules (NVFR); and aircraft control principles, regulations, safety codes, protocols and procedures required to navigate aircraft under Night Visual Flight Rules as part of commercial aircraft activities. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Operations are conducted across a variety of operational contexts within the Australian aviation industry. Work is performed under limited supervision. This unit of competency is packaged at AQF V.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Select, operate and monitor navigation aids/systems	1.1 Appropriate navigation aids/systems for the planned NVFR flight are selected and operated in accordance navigation aid/system requirements 1.2 Integrity of navigation aid/systems information is monitored and maintained
2 Navigate the aircraft in Night VFR	2.1 Cockpit and instrument lighting are adjusted to allow reference to documentation, instruments and lookout 2.2 Aircraft position fix is determined visually or with reference to navigation aid/system 2.3 Tracks are intercepted to and from visually or with reference to navigation aids/systems 2.4 Track is maintained within tolerances specified in AIP 2.5 Timings are recorded, assessed and revised as required 2.6 Station passage is recognised 2.7 GPS/DME arc procedure is performed within tolerances specified in AIP if applicable 2.8 Planned route above Lowest Safe Altitude (LSALT) is maintained in accordance with NVFR 2.9 Route and destination weather conditions are monitored and appropriate actions are executed 2.10 Descent point is calculated and/or amended
3 Conduct a diversion to revised route or alternate aerodrome at night	3.1 Requirement for an unplanned diversion is recognised and confirmed 3.2 Route to alternate aerodrome, navigation aid and /or revised track is determined 3.3 Planned route maintains height above LSALT in accordance with regulations while flying under NVFR 3.4 Flight planned route is diverted to track to alternate aerodrome, navigation aid and/or aerodrome 3.5 Operational information for alternate aerodrome/s is reviewed and applied according to regulations and/or operator procedures 3.6 Fuel plan is reviewed and amended according to regulations and/or operator procedures
4 Make visual departure at night	4.1 Obstacle clearance is ensured until reaching LSALT 4.2 Departure track is intercepted within 5 nm of aerodrome
5 Make visual approach at night	5.1 Descent below LSALT is conducted in accordance with instructions in AIP 5.2 Track is maintained to destination aerodrome in accordance with instructions in AIP
6 Comply with Air Traffic Control rules and procedures for NVFR flights	6.1 Separation from other air traffic under NVFR is maintained 6.2 Airspace requirements are complied with utilising NVFR procedures 6.3 Two-way communication is maintained with ATS and other aircraft in accordance with NVFR procedures 6.4 ATC clearances and/or radar vectoring instructions are complied with
7 Manage hazardous weather conditions	7.1 Hazardous weather conditions are identified and avoided 7.2 Procedures for avoidance of hazardous weather are demonstrated and/or explained 7.3 Aircraft systems are employed to mitigate the effects of hazardous weather

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Navigation requirements for a night visual flight using radio, self-contained or long-range navigation systems
Navigation requirements for a night visual flight using visual reference to ground and water
Navigation tolerance for a night visual flight avoiding CTA
Requirements for positive radio fixing and the most precise track guidance
Navigation requirements for night visual flight with respect to time interval between fixes, accuracy of time reference, and accuracy and procedures in track-keeping
Procedures of night visual flight in all classes of airspace when diverting from track due to navigation or weather
Compulsory reporting points for route selected
Dimensions of the significant safety sector when calculating LSALT for a route not published on a chart
Methods of calculating LSALT for a route not published on a chart
Explanation of conditions for descent below LSALT
Pre-flight altimeter accuracy check for a night visual flight
ATC rules and procedures:
Airways clearance requirements for operating in all classes of airspace, including lead time required for flight plan submission, contents, 'clearance void time', and 'readback' requirement
Airways clearance requirements for entering, operating in and departing CTA and CTR, including what details to provide to ATC, and what details to expect from ATC
Controlled area protection
ATC requirements for a change of level in CTA, including in an emergency situation
Departure, climb, transition to cruise (levelling out), cruise, change of levels, descent and visual approach procedures at night, in CTA, CTR, Class G airspace and at non-controlled aerodromes
Separation provisions between NVFR flights, and IFR and VFR flights in the various classes of CTA
Separation provisions between NVFR flights, and IFR and VFR flights in GAAP CTR
Radio procedures in CTA, CTR, Class G airspace and at non-controlled aerodromes
Loss of radio communication procedures in CTA, CTR, Class G airspace and at non-controlled aerodromes
Abnormal operations and/or emergency procedures in CTA, CTR, Class G airspace and at non-controlled aerodromes
Radar services that are provided by ATC
Radar vectoring procedures, including radio procedures and phraseologies
Maximum permissible time interval in between ATC transmissions during radar vectoring
Radar emergency procedures, including loss of radio communication, radar failure, transponder emergency codes, and aircraft emergencies
Operation of VHF aerodrome lighting (PAL)
Requirements and procedure for a diversion to an alternate aerodrome
Navigation aids/systems as applicable to rating/endorsement requirements may include:
NDB
Effects of coastal refraction, night error, thunderstorms, mountainous areas, types of terrain and altitude of aircraft on NDB indications or range
Methods of selecting and using the most appropriate NDB for tracking during navigation
NDB position fixing, tracking techniques, procedures and limitations
VOR
VOR instrument settings required to provide command indications when flying on given tracks both to and from the VOR
VOR tracking techniques, procedures and limitations
DME
DME or GPS arrival procedures and limitations in all classes of airspace
DME or GPS arrival information
Pilot's responsibilities when DME or GPS arrival is conducted outside controlled airspace
Conditions permitting descent below LSALT
Procedure for joining the circuit using a DME or GPS arrival
Principles of operation of DME or the GPS radio equipment
Procedures for handling loss of radio communication during a DME or GPS arrival
GPS
Principles of operation, performance limitations and errors of a GPS system
Methods of position fixing using a GPS system
GPS operating procedures which provide safeguards against navigational errors and loss of situational awareness
GPS operating procedures for typical navigational tasks using a specific type of aircraft equipment
Indications of waypoint passage
GPS operational and serviceability checks
Human factors limitations associated with the use of GPS equipment
Requirements applicable to pilots and equipment for GPS operations
Parameters applicable to tracking tolerances, automatic waypoint sequencing, CDI sensitivity and RAIM availability
Mode of operation required during each segment of a GPS/NPA, the conditions required to transition to and operate in that mode, and the associated CDI sensitivity and RAIM protection provided
Parameters applicable to RAIM warnings in the en route, terminal and approach modes
Effect of availability or otherwise of baro-aiding on RAIM availability and prediction
Effect of satellite unserviceability on the reliability of each type of prediction
Effect of each type of RAIM prediction operational requirements
Operational requirements which apply to planning a flight on the basis of conducting a RNAV (GNSS) procedure at the destination
Factors that may adversely affect the conduct of a GPS/NPA and explain suitable pilot procedures to minimise such effects
Operating procedures for GNSS equipment which reduce or eliminate errors due to any of these factors
Required skills:
Determine route for night visual flight with respect to forecast weather, controlled airspace, Prohibited, Restricted and Danger Areas, specified route limitations, airways operational requirements, and availability of published routes, en route alternate aerodromes, navigation aids, rated coverage and radio communication
Determine whether a flight may proceed based on route, aircraft equipment and night VFR navigation requirements
Calculate LSALT for a night visual flight for a route published on a chart
Calculate LSALT when uncertain of position
Apply altimetry procedures to all stages of a night visual flight
Perform the navigational functions within the parameters of the applicable regulations, orders and operations manual procedures
Maintain compliance with regulatory requirements
Select and use appropriate navigational instruments and aids
Source and interpret aviation weather forecast products and services appropriate to flight planning and navigation procedures
Apply air safety practices and regulations
Recognise significant variances from forecast meteorological conditions and take appropriate actions, including the issue of an AIREP
Use navigation aids/systems, as applicable to rating/endorsement requirements, which may include:
NDB
Determine NDB station passage, abeam NDB station, NDB bearing the aircraft is on, track error and/or drift experienced, from ADF relative bearing indications
Calculate track to and from the NDB, given heading and relative bearings
Calculate heading to steer to intercept a new or original track to or from a NDB
Calculate heading to steer to intercept desired inbound track before reaching the NDB
Calculate relative bearing which will indicate that a desired track to or from a NDB has been intercepted, given the intercept heading
Fix position, given relative bearing indications utilising two NDB stations
VOR
Determine scalloping, VOR station passage, abeam VOR station, VOR radial the aircraft is on, track error and/or drift experienced, from VOR cockpit indications
Determine off-track distance experienced from VOR and DME cockpit indications
Calculate the heading to steer to intercept a new or original track to or from a VOR
Fix position, given cockpit instrument indications utilising two VOR stations
Fix position, given instrument indications utilising combinations of VOR, NDB and DME
DME
Interpret DME or GPS arrival information
GPS
Interpret typical GPS navigational displays LAT/Long, distance and bearing to waypoint, CDI
Maintain interception and maintenance of GPS defined tracks
Determine TMG, GS, ETA, time and distance to WPT, WV in flight
Recognise and take appropriate action for GPS warnings and messages
Predict RAIM availability at destination and ETA
Predict within 1 hour before departure the availability of approach RAIM at the destination or alternate aerodrome within 15 minutes of ETA, and limitations that apply to the prediction
Apply operational requirements which apply to planning a flight on the basis of conducting a RNAV (GNSS) procedure at the destination
Communicate effectively with others when navigating an aircraft - NVFR
Read and interpret instructions, regulations, procedures and other information relevant to navigating an aircraft - NVFR
Interpret and follow operational instructions and prioritise work
Complete documentation related to navigating an aircraft - NVFR
Operate electronic communication equipment to required protocol
Work collaboratively with others when navigating an aircraft - NVFR
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when navigating an aircraft - NVFR in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when navigating an aircraft - NVFR
Apply precautions and required action to minimise, control or eliminate hazards that may exist while navigating an aircraft - NVFR
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective clothing and equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required when navigating an aircraft - NVFR

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	night VFR conditions
Performance may be demonstrated in:	single engine aircraft multi engine aircraft synthetic training device approved by the relevant authority variable air traffic conditions variable weather conditions variable flight situations abnormal situations classes of airspace as designated by the Civil Aviation Safety Authority
Aircraft may include:	fixed wing helicopter other commercial or military aircraft
Crew may include:	single pilot multi crew
Instruments may be:	fitted flight instruments suitable for NVFR flight head up display suitable for NVFR flight
Limitations may be imposed by:	local noise abatement requirements and curfews airspace endorsements
Classes of airspace may be:	as designated by the regulator restricted and danger areas military control zones Air Defence Identification Zones
Diversion requirement may include:	meteorological hazard fuel requirements aircraft or airfield system failure/degrade airspace ATC direction operational hazard
Operational information may include:	meteorological NOTAMS lighting Approach Aids
Navigation aids/systems may include:	ADF (Automatic Direction Finder) VOR (VHF Omni-directional Radio Range) DME (Distance Measuring Equipment) RADAR GPS (Global Positioning System) FMS (Flight Management Systems) Moving Map Displays TACAN INS (Inertial Navigation System) FDS (Flight Director System) Autopilot system Weather Radar navigation computers
Conditions may include:	simulated icing conditions moderate turbulence simulated hazardous weather Autopilot/Flight Director FMS/ other NAV system simulation of emergency and abnormal procedures
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Manual of Standards - Pilot Licensing (MOS-PL) Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as: Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	H - Route Planning and Navigation

AVIH5016A Plan a flight under Instrument Flight Rules (IFR)

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to plan and make flight notification for an Instrument Flight Rules (IFR) flight using all applicable current operational documents, after obtaining and applying pre-flight briefing information and allowing for operational requirements. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA); relevant airspace control requirements and Instrument Flight Rules (IFR); and aircraft control principles, regulations, safety codes, protocols and procedures relevant to planning a flight under Instrument Flight Rules as part of commercial aircraft activities. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Operations are conducted across a variety of operational contexts within the Australian aviation industry. Work is performed under limited supervision. This unit of competency is packaged at AQF V.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Determine aircraft meets requirements for IFR flight	1.1 Aircraft requirements for IFR flight are determined 1.2 Flight and navigation instruments, minimum electrical lighting and navigation equipment and any other requirements which are fitted to the aircraft are checked to ensure they are suitable and acceptable for IFR flight
2 Obtain and use current operational documents	2.1 Operational documents applicable to the flight are obtained and checked for currency 2.2 Applicable information contained in documents for flight planning and management is interpreted and applied 2.3 Documents required for the flight are stowed and accessibility for the pilot during flight is ensured
3 Prepare charts and flight plan for IMC flight	3.1 Charts suitable for intended IFR flight are selected and prepared 3.2 Applicable information to prepare a flight plan which details tracks, distances, times, altitudes to be flown and fuel requirements to reach destination are obtained, analysed and applied 3.3 Meteorological, airways facilities, aerodrome and NOTAM information applicable to planning and conducting a flight is obtained, interpreted and applied 3.4 Routes to optimise options in the event of an engine failure are planned
4 Determine operational requirements	4.1 Duration of flight is determined 4.2 Holding, alternate and reserve fuel requirements due to weather, navigation aid availability and aerodrome lighting are determined in accordance with operational requirements 4.3 Total fuel requirements are calculated
5 Make flight notification	5.1 Flight notification is prepared for planned IFR flight 5.2 Completed flight notification is submitted 5.3 Flight notification acceptance is confirmed
6 Program navigation system	6.1 Data for transfer to approved airborne navigation system is prepared 6.2 Navigation data is loaded and checked

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Determining the currency of operational documents
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
In ADF context, relevant Defence Orders and Instructions
Relevant OH&S and environmental procedures and regulations
Airspace requirements and procedures under IFR conditions
IFR route planning requirements
Use of the navigational computer
Aircraft fuel planning including holding, alternate, fixed reserve and usage rates
Relevant sections of CAAP 234-1 (Civil Aviation Advisory Publication)
Visual and instrument flight rules and procedures
Factors affecting en route performance, range and endurance
Critical point and point of no return
Meteorological considerations for an IFR flight
Requirements for an alternate aerodrome
Aerodrome and en route holding procedures
IFR cruising levels, selection and hazards
Limitations and errors of navigations aids/systems
Icing conditions and hazards
Required skills:
Interpret IFR charts
Interpret meteorological forecasts
Calculate fuel requirements
Select suitable navigation aids/systems
Communicate effectively with others when planning a flight under IFR
Read and interpret instructions, regulations, procedures and other information relevant to planning a flight under IFR
Interpret and follow operational instructions and prioritise work
Complete documentation related to planning a flight under IFR
Operate electronic communication equipment to required protocol
Work collaboratively with others when planning a flight under IFR
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when planning a flight under IFR in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when planning a flight under IFR
Apply precautions and required action to minimise, control or eliminate hazards that may exist while planning a flight under IFR
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective clothing and equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required to plan a flight under IFR

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	IMC VMC with simulated IMC conditions
Performance may be demonstrated in:	single engine aircraft multi engine aircraft synthetic training device approved by the appropriate authority
Aircraft may include:	fixed wing helicopter other commercial or military aircraft
Crew may include:	single pilot multi crew
Instruments may be:	fitted flight instruments suitable for instrument flight head up display suitable for instrument flight
Limitations may be imposed by:	local noise abatement requirements and curfews airspace endorsements
Classes of airspace may be:	as designated by the regulator restricted and danger areas military control zones Air Defence Identification Zones
Aircraft requirements may include:	instruments communication navigation system lighting
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Operational documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Manual of Standards - Pilot Licensing (MOS-PL) Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) approved operators manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Charts may include:	Departure and Approach procedures (DAP East & West) Terminal Area Chart (TAC) En Route Chart (ERC High, ERC Low) Planning Chart (AUS PCA) Visual Terminal Chart (VTC) Designated Airspace Handbook Visual Navigation Chart (VNC)
Airways facilities may include	air-traffic control navigational aids radio communications meteorological services fire and rescue services
Navigation aids/systems may include:	ADF (Automatic Direction Finder) VOR (VHF Omni-directional Radio Range) DME (Distance Measuring Equipment) RADAR GPS (Global Positioning System) FMS (Flight Management Systems) Moving Map Displays TACAN INS
Conditions may include:	a method of simulating IMC simulated icing conditions moderate turbulence simulated hazardous weather Autopilot/Flight Director FMS/ other NAV system simulation of emergency and abnormal procedures
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as: Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	H - Route Planning and Navigation

AVIH5017A Navigate aircraft - IFR

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to navigate an aircraft under Instrument Flight Rules (IFR) excluding instrument approaches. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA); relevant airspace control requirements and Instrument Flight Rules (IFR); and aircraft control principles, regulations, safety codes, protocols and procedures relevant to navigate aircraft - IFR as part of commercial aircraft activities. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Operations are conducted across a variety of operational contexts within the Australian aviation industry. Work is performed under limited supervision. This unit of competency is packaged at AQF V.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Select, operate and monitor navigation aids/systems	1.1 Appropriate navigation aids/systems for the planned IFR flight are selected and operated in accordance navigation aid/system requirements 1.2 Integrity of navigation aid/systems information is monitored and maintained
2 Navigate the aircraft in IMC/simulated IMC	2.1 Aircraft position fix is determined solely with reference to navigation aid/system 2.2 Tracks are intercepted to and from navigation aids/systems 2.3 Track is maintained within tolerances specified in AIP 2.4 Timings are recorded, assessed and revised as required 2.5 Station passage is recognised 2.6 GPS/DME arc procedure is performed within tolerances specified in AIP if applicable 2.7 Planned route above Lowest Safe Altitude (LSALT) is maintained in accordance with IFR 2.8 IMC to visual flight transition is performed before descending below the lesser of LSALT/MSA 2.9 Route and destination weather conditions are monitored and appropriate actions are executed 2.10 Descent point is calculated and/or amended
3 Conduct a diversion to revised route or alternate aerodrome	3.1 Requirement for an unplanned diversion is recognised and confirmed 3.2 Route to alternate aerodrome, navigation aid and /or revised track is determined 3.3 Planned route maintains height above LSALT in accordance with regulations while flying under IFR 3.4 Flight planned route is diverted to track to alternate aerodrome, navigation aid and/or aerodrome 3.5 Operational information for alternate aerodrome/s is reviewed and applied according to regulations and/or operator procedures 3.6 Fuel plan is reviewed and amended according to regulations and/or operator procedures
4 Conduct holding pattern in IMC	4.1 Holding pattern is entered at or above LSALT/MSA appropriate to inbound heading using sector entry according to AIP 4.2 Published holding pattern is flown not below the specified minimum altitude, allowing for wind effect, turning inbound on the prescribed track 4.3 Holding pattern is departed in accordance with ATC instructions
5 Comply with Air Traffic Control rules and procedures for IFR flights	5.1 Separation from other air traffic in IMC/simulated IMC is maintained 5.2 Airspace requirements are complied with utilising IFR procedures 5.3 Two-way communication is maintained with ATS and other aircraft in accordance with IFR procedures 5.4 ATC clearances and/or radar vectoring instructions are complied with
6 Manage hazardous weather conditions	6.1 Hazardous weather conditions are identified and avoided 6.2 Procedures for penetration of hazardous weather are demonstrated and/or explained 6.3 Aircraft systems are employed to mitigate the effects of hazardous weather
7 Demonstrate turbulence penetration technique	7.1 Aircraft is configured to comply with turbulence penetration procedures in accordance with Flight Manual/POH 7.2 Passenger and crew are restrained in accordance with regulations 7.3 Procedures for penetrating turbulence are explained and demonstrated

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
ATC rules and procedures:
Airways clearance requirements for operating in all classes of airspace, including lead time required for flight plan submission, contents, 'clearance void time', and 'readback' requirement
Airways clearance requirements for entering, operating in and departing CTA and CTR, including what details to provide to ATC, and what details to expect from ATC
Controlled area protection
ATC requirements for a change of level in CTA, including in an emergency situation
Departure, climb, transition to cruise (levelling out), cruise, change of levels, descent and visual approach procedures, day and night, in CTA and CTR
Separation provisions between IFR flights, and IFR and VFR flights in the various classes of CTA
Separation provisions between IFR flights, and IFR and VFR flights in GAAP CTR
Radio procedures in CTA, CTR, Class G airspace and at non-controlled aerodromes
Loss of radio communication procedures in CTA, CTR, Class G airspace and at non-controlled aerodromes
Abnormal operations and/or emergency procedures in CTA, CTR, Class G airspace and at non-controlled aerodromes
Radar services that are provided by ATC
Radar vectoring procedures, including radio procedures and phraseologies
Maximum permissible time interval is between ATC transmissions during radar vectoring
Radar emergency procedures, including loss of radio communication, radar failure, transponder emergency codes, and aircraft emergencies
Departure, climb, transition to cruise (levelling out), cruise, change of levels, descent, and arrival procedures in Class G airspace and at non-controlled aerodromes
Visual approach procedures, day and night, in Class G airspace and at non-controlled aerodromes, including landing manoeuvres, cancellation of SARWATCH, and operation of VHF aerodrome lighting (PAL)
Requirements and procedure for a diversion to an alternate aerodrome
NDB:
Effects of coastal refraction, night error, thunderstorms, mountainous areas, types of terrain and altitude of aircraft on NDB indications or range
Methods of selecting and using the most appropriate NDB for tracking during navigation
NDB tracking techniques, procedures and limitations
Procedures for sector entry and holding using the NDB
VOR:
VOR instrument settings required to provide command indications when flying on given tracks both to and from the VOR
VOR tracking techniques, procedures and limitations
Procedures for sector entry and holding using the VOR
GPS:
Principles of operation, performance limitations and errors of a GPS system
Methods of position fixing using a GPS system
GPS operating procedures which provide safeguards against navigational errors and loss of situational awareness
GPS operating procedures for typical navigational tasks using a specific type of aircraft equipment
Indications of waypoint passage
GPS operational and serviceability checks
Human factors limitations associated with the use of GPS equipment
Requirements applicable to pilots and equipment for GPS operations
Parameters applicable to tracking tolerances, automatic waypoint sequencing, CDI sensitivity and RAIM availability
Mode of operation required during each segment of a GPS/NPA, the conditions required to transition to and operate in that mode, and the associated CDI sensitivity and RAIM protection provided
Parameters applicable to RAIM warnings in the en route, terminal and approach modes
Effect of availability or otherwise of baro-aiding on RAIM availability and prediction
Effect of satellite unserviceability on the reliability of each type of prediction
Effect of each type of RAIM prediction operational requirements
Operational requirements which apply to planning a flight on the basis of conducting a RNAV (GNSS) procedure at the destination
Factors that may adversely affect the conduct of a GPS/NPA and explain suitable pilot procedures to minimise such effects
Operating procedures for GNSS equipment which reduce or eliminate errors due to any of these factors
Required skills:
Perform the navigational functions within the parameters of the applicable regulations, orders and operations manual procedures
Maintain compliance with regulatory requirements
Select and use appropriate navigational instruments and aids
Source and interpret aviation weather forecast products and services appropriate to flight planning and navigation procedures
Apply air safety practices and regulations
Recognise significant variances from forecast meteorological conditions and take appropriate actions, including the issue of an AIREP
NDB:
Determine NDB station passage, abeam NDB station, NDB bearing the aircraft is on, track error and/or drift experienced, from ADF relative bearing indications
Calculate track to and from the NDB, given heading and relative bearings
Calculate heading to steer to intercept a new or original track to or from a NDB
Calculate heading to steer to intercept desired inbound track before reaching the NDB
Calculate relative bearing which will indicate that a desired track to or from a NDB has been intercepted, given the intercept heading
Fix position, given relative bearing indications utilising two NDB stations
VOR:
Determine scalloping, VOR station passage, abeam VOR station, VOR radial the aircraft is on, track error and/or drift experienced, from VOR cockpit indications
Determine off-track distance experienced from VOR and DME cockpit indications
Calculate the heading to steer to intercept a new or original track to or from a VOR
Fix position, given cockpit instrument indications utilising two VOR stations
Fix position, given instrument indications utilising combinations of VOR, NDB and DME
GPS:
Interpret typical GPS navigational displays LAT/Long, distance and bearing to waypoint, CDI
Maintain interception and maintenance of GPS defined tracks
Determine TMG, GS, ETA, time and distance to WPT, WV in flight
Recognise and take appropriate action for GPS warnings and messages
Predict RAIM availability at destination and ETA
Predict within 1 hour before departure the availability of approach RAIM at the destination or alternate aerodrome within 15 minutes of ETA, and limitations that apply to the prediction
Apply operational requirements which apply to planning a flight on the basis of conducting a RNAV (GNSS) procedure at the destination
Communicate effectively with others when navigating an aircraft - IFR
Read and interpret instructions, regulations, procedures and other information relevant to navigating an aircraft - IFR
Interpret and follow operational instructions and prioritise work
Complete documentation related to navigating an aircraft - IFR
Operate electronic communication equipment to required protocol
Work collaboratively with others when navigating an aircraft - IFR
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when navigating an aircraft - IFR in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when navigating an aircraft - IFR
Apply precautions and required action to minimise, control or eliminate hazards that may exist while navigating an aircraft - IFR
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective clothing and equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required when navigating an aircraft - IFR

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	IMC VMC with simulated IMC conditions
Performance may be demonstrated in:	single engine aircraft multi engine aircraft synthetic training device approved by the relevant authority variable air traffic conditions variable weather conditions variable flight situations abnormal situations classes of airspace as designated by the Civil Aviation Safety Authority
Aircraft may include:	fixed wing helicopter other commercial or military aircraft
Crew may include:	single pilot multi crew
Instruments may be:	fitted flight instruments suitable for instrument flight head up display suitable for instrument flight
Limitations may be imposed by:	local noise abatement requirements and curfews airspace endorsements
Classes of airspace may be:	as designated by the regulator restricted and danger areas military control zones Air Defence Identification Zones
Diversion requirement may include:	meteorological hazard fuel requirements aircraft or airfield system failure/degrade airspace ATC direction operational hazard
Operational information may include:	meteorological NOTAMS lighting Approach Aids
Navigation aids/systems may include:	ADF (Automatic Direction Finder) VOR (VHF Omni-directional Radio Range) DME (Distance Measuring Equipment) RADAR GPS (Global Positioning System) FMS (Flight Management Systems) Moving Map Displays TACAN INS (Inertial Navigation System) FDS (Flight Director System) Autopilot system Weather Radar navigation computers
Conditions may include:	a method of simulating IMC simulated icing conditions moderate turbulence simulated hazardous weather Autopilot/Flight Director FMS/ other NAV system simulation of emergency and abnormal procedures
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Manual of Standards - Pilot Licensing (MOS-PL) Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as: Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	H - Route Planning and Navigation

AVII2001B Provide customer service on an aircraft

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to provide high quality customer service to passengers on a commercial aircraft, including providing appropriate assistance to passengers in conjunction with other members of cabin service team prior to departure, during flight and on arrival at a destination. It also includes advising passengers on cabin features and amenities, using cabin facilities and amenities, providing support to other crew members, and carrying out required administrative procedures. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in accordance with workplace procedures and relevant regulatory requirements including OH&S. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under some supervision usually within a team environment. Work involves the application of customer service principles and procedures, regulations, safety codes, security regulations and protocols to the provision of customer service to passengers on commercial aircraft across a variety of operational contexts within the Australian aviation industry.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Provide customer service prior to departure	1.1 Passengers are met and welcomed on boarding the aircraft in accordance with regulatory requirements and workplace procedures 1.2 Boarding passes are checked to confirm correct flight and seating, and passengers are directed to their seat locations in accordance with regulatory requirements and workplace procedures 1.3 Carry-on baggage is monitored to ensure that it does not exceed allowable limits, and if limits are exceeded appropriate action is taken to remove it to hold stowage 1.4 Passengers are assisted to stow cabin baggage and personal items in accordance with regulatory requirements 1.5 Action is taken to ensure passengers are promptly seated with their seat belts correctly fastened in accordance with regulatory requirements 1.6 Passengers with special needs are appropriately assisted 1.7 Passengers sitting over the wings and passengers with special needs are given individual briefings in accordance with regulatory requirements and workplace procedures 1.8 Appropriate responses are made to passengers' queries and requests 1.9 Passenger pre-departure cabin service items are offered as appropriate 1.10 Customer service is suspended during take-off of the aircraft
2 Advise on and use cabin features and amenities	2.1 Passengers are advised on the relevant features and amenities available including those available for passengers with special needs 2.2 Cabin equipment and amenities are used in accordance with regulatory requirements and workplace procedures 2.3 Cabin equipment and amenities are correctly stowed after use in accordance with regulatory requirements and workplace procedures
3 Provide customer service during flight	3.1 Toilets and facilities are periodically checked and serviced to ensure that they meet workplace standards and are adequately stocked with relevant resources 3.2 Passengers' safety, security and comfort needs are anticipated and appropriate action is taken and responses made 3.3 Aircraft cabin is patrolled to confirm passengers' safety and comfort needs are being adequately satisfied in accordance with regulatory requirements and workplace procedures
4 Provide customer service on arrival	4.1 Passengers are assisted in accessing baggage and personal items 4.2 Advice is provided on local time and weather conditions where applicable 4.3 Appropriate information is provided about terminal facilities and transport options 4.4 Passengers with special needs are assisted as appropriate in accordance with workplace procedures and regulatory requirements 4.5 Passengers are farewelled courteously in accordance with workplace procedures 4.6 Passengers are guided to the appropriate exit
5 Provide support to other members of the aircraft crew	5.1 Appropriate assistance is provided to other team members of the cabin crew in accordance with workplace procedures 5.2 Other members of the crew are advised of any variations to workplace procedures 5.3 Meals and refreshments are served to the flight crew in accordance with workplace procedures and flight schedule
6 Carry out administrative procedures	6.1 Workplace administrative procedures are identified and interpreted 6.2 Administrative procedures are implemented in accordance with workplace and regulatory requirements 6.3 All required aircraft documentation/data capture is completed in accordance with workplace requirements

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant regulatory requirements
Relevant OH&S, hygiene and environmental procedures and regulations
Relevant customs, quarantine, equal opportunity and anti-discrimination regulations
Principles of customer service
Airline standards for providing appropriate assistance and advice to passengers prior to take-off, during flight and on arrival
Action to be taken in response to flight crew instructions
The requirements for cabin crew to suspend customer service and be seated during both take-off and landing and when otherwise directed by the pilot in command, or other senior air crew
Airline administrative procedures
Cabin features and amenities for various types of aircraft
Features and amenities of terminals at designated airports
Transport options at designated airports
Problems that may need to be addressed when providing customer service and action that can be taken to address them
Required skills:
Communicate effectively with others when providing customer service on an aircraft
Read and interpret instructions, regulations, procedures and other information relevant to providing customer service on an aircraft
Interpret and follow operational instructions and prioritise work
Complete documentation related to providing customer service on an aircraft
Operate electronic communication equipment to required protocol
Work collaboratively with others when providing customer service on an aircraft
Adapt appropriately to individual differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when providing customer service on an aircraft in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when providing customer service on an aircraft
Apply precautions and required actions to minimise, control or eliminate hazards that may exist when providing customer service on an aircraft
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required to provide customer service on an aircraft

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Customer service may be provided:	on any passenger-carrying aircraft type in commercial service during short and/or long haul services in any category of service, including economy, business and first class in any allowable operating and weather conditions in accordance with regulatory and operational requirements
Performance may be demonstrated:	on an approved cabin service simulator in a suitably simulated work environment on a passenger-carrying aircraft
Aircraft features and amenities may include:	toilets cabin crew alert buttons wheelchairs and equipment for aiding disabled passengers seat controls and adjustments equipment for use with babies audio-visual equipment overhead lockers telephone movie screens in-flight entertainment resources such as in-seat videos
Terminal facilities may include:	baggage carousel locations transit lounges airline clubs/lounges food outlets and restaurants ATMs, banks and money/travellers' cheques exchange services duty free shopping customs services
Transport options may include:	buses trains taxis hire cars shuttle buses rental vehicle services
Persons consulted may include:	passengers other cabin crew and flight crew members ground staff catering staff aircraft resourcing staff technical staff
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may be referred to as:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	sections of Civil Aviation Safety Regulations and Civil Aviation Orders and other regulations relevant to cabin service and safety operations airline procedures and instructions and job specification OH&S regulations and procedures cabin service checklists and procedures cabin equipment operational manuals emergency procedures flight passenger schedules information on terminal facilities and transport options at designated airports induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant requirements, standards and recommended practices of the International Civil Aviation Organization (ICAO) relevant Australian Civil Aviation Safety Regulations and Civil Aviation Orders Civil Aviation Act relevant OH&S legislation environmental protection legislation relevant food handling and hygiene legislation equal opportunity and anti-discrimination legislation relevant customs and quarantine regulations relevant Australian Standards industrial relations and workplace compensation legislation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	I - Customer Service

AVII2003C Carry out beverage service on an aircraft

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to provide beverage service to passengers on a commercial aircraft, including handling stock and materials, advising passengers on beverages, taking drink orders, preparing and serving drinks, using trays, clearing and cleaning carts/tables and equipment, and preparing and using tea and coffee making equipment. It also covers the skills and knowledge needed to ensure compliance with legal requirements, including monitoring the level of intoxication of passengers and taking appropriate action. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in accordance with workplace procedures and the relevant regulatory requirements including OH&S regulations. Use for Australian Defence Force (ADF) Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under some supervision usually within a team environment. Work involves the application of beverage service principles and procedures and relevant regulations to the provision of beverage service to passengers on commercial aircraft across a variety of operational contexts within the Australian aviation industry. This unit of competency is nominally packaged at Certificate II.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Handle stock and materials	1.1 Where applicable, bar is checked and restocked at scheduled times using correct documentation in accordance with workplace procedures and customs regulations 1.2 Items are stored in the correct place at the correct temperature 1.3 A suitable range of paperware and garnishes are prepared and stocked in accordance with workplace procedures 1.4 Products are checked to ensure quality is to required standard in accordance with workplace procedures 1.5 Bar area is kept clean, attractive and complete in accordance with workplace procedures and standards 1.6 Glassware is kept hygienically clean, free from chips and cracks and stored correctly where applicable in accordance with workplace procedures 1.7 Familiarity with products to be offered is undertaken prior to service provision 1.8 Customs documentation is completed where applicable in accordance with regulatory requirements and workplace procedures
2 Advise passengers	2.1 Advice is offered to passengers to assist them in an appropriate selection of products 2.2 Passengers' complaints are resolved to their satisfaction within the limits of authority in accordance with workplace procedures and regulatory requirements 2.3 Passengers' complaints which require further action are referred to the supervisor in accordance with workplace procedures and regulatory requirements
3 Take drink orders	3.1 Orders are taken accurately and are either written or memorised 3.2 Clear and helpful advice is given to passengers on selection of drinks
4 Prepare and serve drinks	4.1 Drinks are prepared to legal and airline standards, using the correct ingredients and measures, and are made to passenger requests 4.2 Drinks are served promptly and courteously
5 Use trays	5.1 Drink trays are loaded skilfully and safely, ensuring correct balance 5.2 Drink trays are carried and unloaded in accordance with regulatory requirements 5.3 Drinks are poured and served in accordance with workplace procedures and regulatory requirements
6 Clear and clean carts/tables and equipment	6.1 Tables are cleared at an appropriate time in a polite manner 6.2 Tables and carts are cleaned hygienically and prepared for further service in accordance with workplace procedures and standards 6.3 Utensils and glassware are stowed ready for cleaning where applicable
7 Prepare and use tea and coffee making equipment	7.1 Tea and coffee making equipment is prepared ready for use in accordance with workplace procedures and regulatory requirements 7.2 Passengers are offered a range of different teas and coffees and these are made to passengers' requests giving consideration to strength, texture and presentation
8 Comply with legal requirements	8.1 Compliance is maintained at all times with the primary provisions and legal requirements relating to liquor service
9 Monitor level of intoxication of passengers and take suitable action	9.1 The level of intoxication of passengers is monitored using appropriate methods in accordance with workplace procedures and regulatory requirements

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant legislation and regulations including those concerning the serving of alcoholic beverages on aircraft
Relevant OH&S, hygiene and environmental procedures, standards and regulations
Relevant customs, quarantine, equal opportunity and anti-discrimination regulations
Principles of passenger service
Airline procedures and standards for serving alcoholic and non-alcoholic beverages on aircraft
Typical service flows within an aircraft beverage service environment
Features and characteristics of various types of alcoholic and non-alcoholic beverages served on commercial aircraft
Hygiene and safety issues of specific relevance to beverage service
Risks that exist when serving alcoholic and non-alcoholic beverages, and related risk control procedures and precautions
Problems that may occur when serving alcoholic and non-alcoholic beverages, and appropriate action that should be taken in each case
Required skills:
Communicate effectively with others when carrying out beverage service on an aircraft
Read and interpret instructions, regulations, procedures and other information relevant to beverage service on an aircraft
Interpret and follow operational instructions and prioritise work
Complete documentation related to beverage service on an aircraft
Operate electronic communication equipment to required protocol
Work collaboratively with others when carrying out beverage service on an aircraft
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when carrying out beverage service on an aircraft in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when carrying out beverage service on an aircraft
Apply precautions and required action to minimise, control or eliminate hazards that may exist when carrying out beverage service on an aircraft
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required when carrying out beverage service on an aircraft

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Beverage service may be provided:	on any passenger-carrying aircraft type in commercial service during short and/or long haul services in any category of service, including economy, business and first class in any allowable operating and weather conditions in accordance with regulatory and operational requirements, including OH&S regulations
Performance may be demonstrated:	in an approved cabin service simulator in a suitably simulated work environment on a passenger-carrying aircraft
Advice provided to passengers on beverages may include:	types of alcoholic beverages service of alcoholic beverages restrictions on use of alcoholic beverages at the appropriate time in a polite manner assistance to passengers to drink within appropriate limits by providing them with a range of options including the following: low alcohol and non-alcoholic drinks mineral water pure water coffee nibbles/snacks
Legal requirements relating to liquor service may include but are not restricted to:	the prohibited sale of alcohol to minors identification of, and refusal to serve, persons who present indications of being intoxicated advice to passengers on strengths of alcoholic beverages
Methods of monitoring the level of intoxication of passengers may include:	observations in changes of behaviour monitoring noise levels monitoring drink orders
Persons consulted concerning beverage service may include:	passengers other cabin crew and flight crew members ground staff catering staff aircraft resourcing staff
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may be referred to as:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant regulatory requirements pertaining to the serving of alcoholic and non-alcoholic beverages on aircraft, including OH&S regulations airline procedures and instructions and job specification airline beverage service procedures beverage service checklist relevant customs regulations induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant regulatory requirements pertaining to the serving of alcoholic and non-alcoholic beverages on aircraft relevant OH&S legislation environmental protection legislation relevant food handling and hygiene legislation equal opportunity and anti-discrimination legislation relevant customs and quarantine regulations relevant Australian Standards industrial relations and workplace compensation legislation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	I - Customer Service

AVII2004B Provide advice on cuisine on an aircraft

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to provide advice on cuisine to passengers on a commercial aircraft, including discussing menu items and selections, advising passengers on food and special menu items, and obtaining feedback from passengers and others and contributing to menu development. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in accordance with workplace procedures and the relevant regulatory requirements. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under some supervision usually within a team environment. Work involves the application of passenger service principles and procedures to the provision of advice on cuisine to passengers on commercial aircraft across a variety of operational contexts within the Australian aviation industry.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Discuss menu items and selections	1.1 Culinary styles and cooking methods of menu items are discussed with passengers using appropriate language, terminology and correct pronunciation according to the passenger's needs 1.2 Passengers are advised on the selection of menu items available, providing options and possible variations where appropriate to passenger and operational needs
2 Advise passengers on food	2.1 Information is accessed from appropriate sources in order to advise passengers on menu items in accordance with workplace procedures 2.2 Passengers are advised on a range of foods, in terms of varieties, quality factors, ingredients and cooking methods, where applicable, using standard airline descriptions and in accordance with workplace procedures 2.3 Foods are described using standard industry descriptions in terms of preparation methods and styles of service
3 Advise passengers on special menu items	3.1 Passengers are advised on special menu items using standard airline descriptions and the appropriate terminology in accordance with workplace procedures 3.2 Appropriate responses are made to passenger requests for information on dietary features of special menu items in accordance with workplace procedures
4 Contribute to menu development	4.1 Trends in passenger needs are identified and interpreted based on direct contact and workplace experience 4.2 Advice on hygiene approaches is provided upon request 4.3 Suggestions and feedback on possible changes to menu development is provided to relevant personnel in accordance with workplace procedures

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant regulatory requirements
Relevant equal opportunity and anti-discrimination regulations
Principles of customer service
Airline procedures and standards for providing advice on cuisine to passengers
Standard airline menus and menu items
Features and characteristics of various types of food served on commercial aircraft including special menu items
Relevant information on meal ingredients, special dietary requirements and food allergies
Food presentation for different types of airline service
Hygiene and safety issues of specific relevance to food and beverage service
Risks that exist when providing advice on cuisine to passengers and related risk control procedures and precautions
Problems that may occur when providing advice on cuisine to passengers, and to passengers with special needs, and appropriate action that should be taken in each case
Required skills:
Communicate effectively with others when providing advice on cuisine on an aircraft
Read and interpret instructions, regulations, procedures and other information relevant to providing advice on cuisine on an aircraft
Interpret and follow operational instructions and prioritise work
Complete documentation related to providing advice on cuisine on an aircraft
Operate electronic communication equipment to required protocol
Work collaboratively with others when providing advice on cuisine on an aircraft
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when providing advice on cuisine on an aircraft in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when providing advice on cuisine on an aircraft
Apply precautions and required action to minimise, control or eliminate hazards that may exist when providing advice on cuisine on an aircraft
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required when providing advice on cuisine on an aircraft

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Meal service may be provided:	on any passenger-carrying aircraft type in commercial service during short and/or long haul services in any category of service, including economy, business and first class in any allowable operating and weather conditions in accordance with regulatory and operational requirements, including OH&S requirements
Performance may be demonstrated:	in an approved cabin service simulator in a suitably simulated work environment on a passenger-carrying aircraft
Types of food upon which advice may be provided may include:	appetisers and hors d'oeuvres soups meat and fish vegetables sweets and desserts cheeses fruit salads sauces pasta noodles
Advice on special menu items may include:	origins ingredients methods of preparation presentation styles
Sources of information on menu items may include:	menu galley guide catering checklist special meal information
Persons consulted on menu items may include:	passengers other crew members catering staff ground support staff
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may be referred to as:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	sections of Civil Aviation Safety Regulations and Civil Aviation Orders relevant to food service on aircraft airline procedures and instructions and job specification standard airline menus airline meal service procedures checklists and procedures menu galley guide catering checklist special meal information relevant information on meal ingredients, special dietary requirements and food allergies induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant requirements, standards and recommended practices of the International Civil Aviation Organization (ICAO) pertaining to food service on aircraft relevant Australian Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to food service on aircraft Civil Aviation Act relevant OH&S legislation relevant food handling and hygiene legislation equal opportunity and anti-discrimination legislation relevant Australian Standards industrial relations and workplace compensation legislation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	I - Customer Service

AVII2006B Conduct in-flight retailing

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to conduct in-flight retailing on a commercial aircraft in accordance with relevant regulatory requirements, including assessing customer needs, promoting products and customer services, handling payments, handling complaints, completing administrative requirements, carrying out stocktaking procedures, reconciling money/stock, ordering and storing stock, and maintaining security of goods and revenue. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in accordance with workplace procedures and the relevant regulatory requirements, including OH&S, customs and security regulations along with customer service principles and protocols to the conduct of in-flight retailing. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under some supervision usually within a team environment. Work involves the application of customer service principles and procedures, relevant regulations and protocols to the conduct of in-flight retailing on commercial aircraft across a variety of operational contexts within the Australian aviation industry.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Assess customer needs	1.1 Appropriate questioning techniques are used to determine customers' needs and product preferences in accordance with workplace procedures 1.2 Individual needs of customers are accurately assessed and suitable products are identified 1.3 Advice is courteously provided to customers on products available for sale in accordance with workplace procedures and trade practices regulations
2 Promote products and customer services	2.1 Products and services available to customers are effectively promoted in accordance with workplace procedures 2.2 Selling techniques appropriate to the product and customer are employed, in order to make sale in accordance with workplace procedures
3 Handle payments	3.1 Customers are courteously advised of amount due in accordance with workplace procedures 3.2 Payments for products are processed in accordance with workplace procedures, including credit card transactions where applicable 3.3 Currency conversion rates are correctly applied during transactions where applicable 3.4 Correct change is returned to customer, where appropriate 3.5 Appropriate precautions are taken to minimise/identify incidences of credit card fraud in accordance with workplace procedures
4 Handle complaints	4.1 Complaints are promptly and sensitively identified and received in accordance with workplace procedures 4.2 Complaints are handled and/or reported to senior personnel in accordance with workplace procedures 4.3 Appropriate follow-up action is taken to ensure a positive outcome in accordance with workplace procedures
5 Complete administrative requirements	5.1 Reconciliation of money and stock is completed in accordance with workplace procedures 5.2 Appropriate documentation of financial transactions and reconciliations is completed, in accordance with workplace procedures and customs requirements 5.3 Pay-in procedures are accurately performed in accordance with workplace operational and security procedures
6 Carry out stocktaking procedures	6.1 Stocktaking procedures are carried out accurately, in a timely manner and in accordance with workplace procedures and regulatory requirements 6.2 Any shortfalls are checked and reported as required 6.3 Required stocktaking documentation is completed in accordance with workplace procedures and customs requirements
7 Order and store stock	7.1 Internal requisitions are correctly placed in accordance with workplace procedures and customs requirements 7.2 Uplifted stock is received and checked for quality and quantity 7.3 Faulty or incorrect goods delivered are promptly identified and appropriate action taken in accordance with workplace procedures 7.4 Uplifted stock is correctly stored and in accordance with workplace procedures 7.5 Stock is handled and stored using safe manual handling methods in accordance with OH&S regulations
8 Maintain security	8.1 Compliance is maintained with security procedures for the protection of saleable amenities and revenue at all times in accordance with workplace procedures 8.2 Breaches in security are promptly identified and reported and appropriate action is taken in accordance with workplace procedures

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant regulatory requirements pertaining to in-flight retailing
Relevant OH&S, hygiene and environmental procedures and regulations
Relevant customs, quarantine, equal opportunity and anti-discrimination regulations
Principles of customer service and effective selling
Airline procedures and standards for in-flight retailing, including selling, stocktaking, stock/money reconciliation, customs, security and administrative processes
Saleable products, amenities and services including their features, characteristics and pricing
Risks that exist when conducting in-flight retailing and related risk control procedures and precautions
Problems that may occur when conducting in-flight retailing and appropriate action that should be taken in each case
Required skills:
Communicate effectively with others when conducting in-flight retailing
Read and interpret instructions, regulations, procedures and other information relevant to in-flight retailing
Interpret and follow operational instructions and prioritise work
Complete documentation related to in-flight retailing
Operate electronic communication equipment to required protocol
Work collaboratively with others when conducting in-flight retailing
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when conducting in-flight retailing in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when conducting in-flight retailing
Apply precautions and required action to minimise, control or eliminate hazards that may exist when conducting in-flight retailing
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required when conducting in-flight retailing

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Service may be provided:	on any passenger-carrying aircraft type in commercial service during short and/or long haul services in any category of service including economy, business class and first class in any allowable operating and weather conditions in accordance with regulatory and operational requirements
Performance may be demonstrated on:	an approved cabin service simulator a passenger-carrying aeroplane
Payments for products may be made:	in Australian currency in foreign currency by credit card by travellers cheque
Questioning techniques may include:	open questions (useful for gaining new information) closed questions (useful for gaining commitment or confirming needs/understanding) limiting questions (useful for offering alternatives, such as to verify/clarify information before recommending, to enable focus on particular passenger's needs, to provide control and direction) leading/rhetorical questions (useful for focusing on a particular need; answer is implied in question) active listening checking understanding
Advice to passengers on aspects of saleable products/amenities may include:	features benefits match to customer's needs price payment methods
Security procedures for the protection of saleable amenities may include:	stock procedures stowage bond store locks and keys
Persons consulted during in-flight retailing may include:	passengers other crew members relevant ground staff aircraft resourcing staff
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may be referred to as:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant regulations pertaining to in-flight retailing including regulations pertaining to trade practices and the operation of carts in aisles airline in-flight retailing and security procedures and instructions including procedures and precautions for credit card transactions job specification OH&S procedures operational manuals for equipment used during in-flight retailing information on saleable products, amenities and services information on currency conversion/exchange rates sale catalogues stocktake checklists and procedures customs requirements induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant regulations pertaining to in-flight retailing, including CASA regulations relating to retail operations on aircraft (i.e. the operation of carts in aisles) relevant OH&S legislation taxation legislation including GST relevant trade practices regulations equal opportunity and anti-discrimination legislation relevant customs and quarantine regulations relevant Australian Standards industrial relations and workplace compensation legislation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	I - Customer Service

AVII2007B Check in aircraft passengers

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to check in passengers for a commercial aircraft flight, including greeting passengers, checking in passengers using either manual or computerised processes and checking in both cabin and hold baggage. It also includes the skills and knowledge required to respond to problems during check-in, process check-in records, issue boarding passes and direct passengers to the security gate. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in accordance with workplace procedures and the relevant regulatory requirements of the Civil Aviation Authority and other relevant regulatory authorities. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under some supervision usually within a team environment. Work involves the application of customer service principles and procedures, regulations, safety codes and protocols to the checking-in of passengers for commercial aircraft flights across a variety of operational contexts within the Australian aviation industry.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Greet passenger	1.1 Passenger is greeted in accordance with workplace customer service procedures 1.2 Passenger is asked for their name and details of their flight 1.3 Photographic identification is requested from the passenger and their identity is confirmed
2 Check in passenger using manual process	2.1 When manual procedures are being followed, passenger's name is identified and confirmed on the passenger list for the nominated flight 2.2 Where possible, passenger's seating preference on the aircraft is sought 2.3 Passenger's check-in is recorded on the passenger list and a suitable and available aircraft seat is allocated 2.4 Passenger is advised of any changes in flight arrangements including delays, cancellations and gate changes
3 Check in passenger using computerised process	3.1 When computerised procedures are being followed, passenger's name and indicated flight are entered into the system using relevant workplace procedures 3.2 Passenger's booking for the flight is confirmed on the system 3.3 Should the passenger's name not be found in bookings for the flight, appropriate action is taken in discussion with the passenger to resolve the problem in accordance with workplace procedures 3.4 Where relevant, passenger's seating preference on the aircraft is sought or if in a loyalty program confirmed from their preference profile 3.5 Passenger is advised of prohibited items that are not allowed to be carried onto an aircraft or carried in baggage in accordance with workplace procedures and regulatory requirements 3.6 Passenger's check-in is confirmed on the system and a suitable and available aircraft seat is allocated using appropriate workplace procedures
4 Check in baggage	4.1 Where applicable, passenger is requested to present her/his baggage for check-in 4.2 Items of cabin baggage are checked to ensure that they fall within number, size and weight requirements, and if not, the passenger is courteously advised that relevant items must be checked in together with any other items for carriage in the aircraft's hold 4.3 Passenger's checked-in baggage is weighed on the scales in accordance with workplace procedures 4.4 Baggage weight is compared to allowable limits for the passenger's class of travel 4.5 If baggage is above the allowable limit but still permissible under excess baggage rules, passenger is advised and arrangements are made for excess baggage payment in accordance with workplace procedures 4.6 If baggage is above the allowable limit and the excess is not permissible under regulatory requirements, passenger is advised in accordance with workplace procedures and requested to take appropriate action to reduce baggage weight to within the allowable limit 4.7 Baggage details are recorded on the aircraft's baggage list and entered into the computer system dependent on the workplace procedures for the type of check-in process being used 4.8 Baggage is labelled in accordance with workplace procedures using either manually or printer-produced tags dependent on the system being used, including overweight, oversize or fragile labels where applicable 4.9 Where loyalty services apply, baggage is tagged with the appropriate label 4.10 Passenger's baggage is placed on the baggage belt or cart, as applicable 4.11 Passenger's baggage check-in record is attached to their ticket or boarding pass sleeve 4.12 Baggage is handled at all times in accordance with OH&S regulations and workplace procedures
5 Respond to problems during check-in	5.1 A problem arising during check-in is promptly identified and clarified in accordance with workplace procedures 5.2 Options for the resolution of the identified problem are explored in consultation with the passenger and other staff in accordance with workplace procedures and any relevant regulatory requirements 5.3 Where a problem cannot be immediately resolved, the problem is referred to an appropriate supervisor or other relevant staff for action in accordance with workplace procedures
6 Issue boarding pass	6.1 On finalisation of check-in procedures, a manual or computer-produced boarding pass is issued and presented to the passenger in accordance with workplace procedures 6.2 Passenger's attention is drawn to relevant details on the boarding pass including the flight code, the boarding gate and the required boarding time
7 Direct passenger to security gate	7.1 Passenger is directed to the security gate in accordance with workplace procedures 7.2 Where applicable, passengers subscribing to a loyalty scheme and/or airline club are advised of the location of the club lounge and the facilities available in accordance with workplace procedures

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to check-in procedures
Relevant OH&S regulations
Relevant customs, quarantine, equal opportunity and anti-discrimination regulations
Principles of customer service
Airline standards for providing appropriate check-in services for passengers
Check-in records/documentation
Baggage check-in limits and requirements
Features, amenities and departure gate locations of terminals at designated airports
Risks that exist when checking in passengers for aircraft flights and related risk control procedures and precautions
Problems that may occur when checking in passengers for aircraft flights and appropriate action that should be taken in each case
Required skills:
Communicate effectively with others when checking in aircraft passengers
Read and interpret instructions, regulations, procedures and other information relevant to checking in aircraft passengers
Interpret and follow operational instructions and prioritise work
Complete documentation related to aircraft passengers
Operate electronic communication equipment to required protocol
Work collaboratively with others when checking in aircraft passengers
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when checking in aircraft passengers in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when checking in aircraft passengers
Apply precautions and required action to minimise, control or eliminate hazards that may exist when checking in aircraft passengers
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required when checking in aircraft passengers

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Check-in services may be provided:	by day or night at international, domestic and regional airports at a boarding gate, baggage check-in, service desk or valet service check-in for both short and/or long haul services in any category of service, including economy, business class, first class in accordance with enterprise and operational requirements
Performance may be demonstrated:	in an appropriately simulated workplace situation at an operational airport
Check-in procedures may include:	manual check-in processes computerised check-in processes
Problems during check-in may include:	late check-in excess baggage overweight or oversize cabin baggage possession or prohibited items on person or in cabin or checked-in baggage no record of the passenger's claimed booking delayed or cancelled flight
Persons consulted may include:	passengers other crew members ground staff catering staff aircraft resourcing staff technical staff
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	sections of Civil Aviation Safety Regulations and Civil Aviation Orders relevant to passenger check-in processes airline check-in checklists, procedures and instructions and job specifications including both manual and computerised processes where applicable workplace customer service standards, policies and procedures lists of items prohibited for carriage on aircraft check-in equipment operational manuals emergency procedures flight passenger schedules information on terminal facilities, club lounges and departure gates induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders relevant OH&S legislation environmental protection legislation equal opportunity and anti-discrimination legislation relevant customs and quarantine regulations relevant Australian Standards industrial relations and workplace compensation legislation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	I - Customer Service

AVII2008B Provide assistance to transit and arriving passengers

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to provide assistance to transit and arriving passengers, including greeting passengers, checking in passengers using either manual or computerised processes and checking in both cabin and hold baggage. It also includes the skills and knowledge required to respond to problems during check-in, process check-in records, issue boarding passes and direct passengers to the security gate. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in accordance with workplace procedures and the relevant regulatory requirements of the Civil Aviation Authority. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under some supervision usually within a team environment. Work involves the application of customer service principles and procedures, regulations, safety codes and protocols to the provision of assistance to transit and arriving passengers on commercial aircraft flights across a variety of operational contexts within the Australian aviation industry.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Greet transit passenger	1.1 Transit passenger is greeted in accordance with workplace customer service procedures 1.2 Transit passenger is asked for their boarding pass and/or their name and details of their flight and destination and directed to the relevant terminal/check-in area 1.3 Transit passenger's queries concerning their flight and transit arrangements are answered accurately, courteously and in accordance with workplace customer service standards and procedures
2 Greet arriving passenger	2.1 Arriving passenger is greeted in accordance with workplace customer service procedures 2.2 Arriving passenger is directed to the baggage carousel area and/or terminal exit and transport services 2.3 Arriving passenger with international connections is directed to the relevant terminal/check-in area 2.4 Arriving passenger's queries and concerned are answered courteously in accordance with workplace customer service standards and procedures
3 Check in passenger for next leg using manual process	3.1 When manual procedures are being followed, passenger's name is identified and confirmed on the passenger list for the nominated flight 3.2 Should the passenger's name not be found in bookings for the flight, appropriate action is taken in discussion with the passenger to resolve the problem in accordance with workplace procedures 3.3 Passenger is advised of any changes in flight arrangements including delays, cancellations and gate changes 3.4 Where possible, passenger's seating preference on the aircraft is sought 3.5 Passenger is advised of prohibited items that are not allowed to be carried onto an aircraft or carried in baggage in accordance with workplace procedures and regulatory requirements 3.6 Passenger's check-in is confirmed on the system and a suitable and available aircraft seat is allocated using appropriate workplace procedures and regulatory requirements
4 Check in transit passenger for next leg using computerised process	4.1 When computerised procedures are being followed, passenger's name and indicated flight are entered into the system using relevant workplace procedures 4.2 Passenger's booking for the next leg of the flight is confirmed on the system and the passenger is advised of any changes in fight arrangements 4.3 Should the passenger's name not be found in bookings for the flight, appropriate action is taken in discussion with the passenger to resolve the problem in accordance with workplace procedures 4.4 Where relevant, passenger's seating preference on the aircraft is sought or if in a loyalty program confirmed from their preference profile 4.5 Passenger is advised of prohibited items that are not allowed to be carried onto an aircraft or carried in baggage in accordance with workplace procedures and regulatory requirements 4.6 Passenger's check-in is confirmed on the system and a suitable and available aircraft seat is allocated using appropriate workplace procedures
5 Respond to a passenger's problems	5.1 A problem arising for an arriving or transit passenger is promptly identified and clarified in accordance with workplace procedures 5.2 Options for the resolution of the identified problem are explored in consultation with the passenger and appropriate other staff in accordance with workplace procedures and any relevant regulatory requirements 5.3 Where a problem cannot be immediately resolved, the problem is referred to appropriate supervisor or other relevant staff for appropriate action in accordance with workplace procedures
6 Issue boarding pass for next leg of flight	6.1 On finalisation of check-in procedures, a manual or computer-produced boarding pass is issued and presented to the transit passenger in accordance with workplace procedures 6.2 Passenger's attention is drawn to relevant details on the boarding pass including the flight code, the boarding gate and the required boarding time
7 Direct transit passenger to transit lounge	7.1 Passenger is directed to the transit lounge and facilities in accordance with workplace procedures 7.2 Where applicable, passengers subscribing to a loyalty scheme and/or airline club are advised of the location of the club lounge and the facilities available in accordance with workplace procedures

Required Skills and Knowledge

Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to check-in procedures
Relevant OH&S regulations
Relevant customs, quarantine, equal opportunity and anti-discrimination regulations
Principles of customer service
Airline standards and procedures for providing appropriate services for transit and arriving passengers
Check-in records/documentation
Baggage check-in limits and requirements
Features, amenities, transit club lounges and departure gate locations at designated airports
Risks that exist when assisting transit and arriving passengers and related risk control procedures and precautions
Problems that may occur when assisting transit and arriving passengers and appropriate action that should be taken in each case
REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required skills:
Communicate effectively with others when providing assistance to transit and arriving passengers
Read and interpret instructions, regulations, procedures and other information relevant to transit and arriving passengers
Interpret and follow operational instructions and prioritise work
Complete documentation related to transit and arriving passengers
Operate electronic communication equipment to required protocol
Work collaboratively with others when providing assistance to transit and arriving passengers
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when providing assistance to transit and arriving passengers in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when providing assistance to transit and arriving passengers
Apply precautions and required actions to minimise, control or eliminate potential hazards that may exist with the transit and arrival of passengers
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required when providing assistance to transit and arriving passengers

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Assistance to transit and arriving passengers may be provided:	by day or night at international, domestic and regional airports at an arrival gate, transit lounge or service desk for both short and/or long haul services in any category of service, including economy, business class, first class in accordance with regulatory and operational requirements
Performance may be demonstrated:	in an appropriately simulated workplace situation at an operational airport
Check-in procedures may include:	manual check-in processes computerised check-in processes
Problems during passenger arrival/ transit check-in may include:	lack of understanding of terminal layout possession or prohibited items on person or in cabin or checked-in baggage late arrival of incoming flight no record of the passenger's booking for next leg of flight delayed or cancelled flight
Persons consulted may include:	passengers other cabin crew and flight crew members ground staff, including those in supervisory positions catering staff ground support staff technical staff
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	sections of Civil Aviation Safety Regulations and Civil Aviation Orders relevant to passenger check-in processes airline transit service checklists, procedures and instructions and job specifications including both manual and computerised processes where applicable workplace customer service standards, policies and procedures lists of items prohibited for carriage on aircraft check-in equipment operational manuals emergency procedures flight passenger schedules information on terminal facilities, club lounges and departure gates induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders relevant OH&S legislation environmental protection legislation equal opportunity and anti-discrimination legislation relevant customs and quarantine regulations relevant Australian Standards industrial relations and workplace compensation legislation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	I - Customer Service

AVII2009B Serve wine to aircraft passengers

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to serve wine and carry out wine service for passengers on a commercial aircraft, including storing and handling wines, setting a bar or cocktail unit, organising glassware, advising passengers on wines and wine choice, taking orders, and serving wine. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in accordance with workplace procedures and relevant regulatory requirements. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under some supervision usually within a team environment. Work involves the application of a knowledge and understanding of Australian and overseas wines, customer service principles and procedures and relevant regulatory requirements to the serving of wines to passengers on commercial aircraft across a variety of operational contexts within the Australian aviation industry.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Store and handle wines	1.1 Wines are stored for optimum quality as recommended by the manufacturer and within the possible parameters of the workplace 1.2 Quality problems are promptly identified and rectified in accordance with workplace procedures
2 Set bar or cocktail unit	2.1 Bar glassware is selected and checked for cleanliness, chips and cracks in accordance with workplace procedures and standards 2.2 Ice buckets are inspected and cleaned hygienically in accordance with workplace procedures and regulatory requirements 2.3 Napkins are prepared in accordance with workplace procedures and standards
3 Organise glassware	3.1 Appropriate glassware is correctly placed on tables in accordance with workplace procedures and standards 3.2 Appropriate styles of glassware are selected for use with particular wines 3.3 Glassware is selected, checked for cleanliness, chips and cracks and placed on passengers' tables in accordance with workplace procedures and standards 3.4 Where necessary, suitable glassware is selected to match a passenger's choice of wine and exchanged with that set on table 3.5 Used and unused glassware is removed at the appropriate time in accordance with workplace procedures and standards
4 Converse with passengers about wine	4.1 Appropriate communication techniques are used to converse with passengers about wine 4.2 A sufficient knowledge and understanding of wine appreciation is appropriately applied to conversation with passengers for the purpose of assisting them in making choices according to the food to be consumed
5 Advise passengers on their wine choice	5.1 Where applicable, wine list is discussed in terms of the wine areas of Australia and overseas using standard industry information including grape variety, notable producers and vintage 5.2 Passengers are correctly and courteously advised on their wine choice in terms of traditional combinations, seasonal and special occasions and contemporary cuisine 5.3 Feedback on composition of wine list is relayed to the passenger service supervisor/passenger service manager or appropriate department for product development in accordance with workplace procedures 5.4 Wine irregularities are appropriately followed up with appropriate personnel 5.5 The level of intoxication of passengers is monitored using appropriate methods in accordance with workplace procedures and regulatory requirements 5.6 Legislative requirements concerning the serving of alcoholic beverages are followed when providing advice to passengers on wine choice
6 Take orders	6.1 Wine list is presented in a courteous manner at the appropriate time in accordance with workplace procedures and standards 6.2 Orders are taken accurately in accordance with workplace procedures
7 Serve wine	7.1 Wine is presented in accordance with a passenger's order and workplace procedures 7.2 Wine is opened and checked for soundness in accordance with workplace procedures and regulatory requirements 7.3 Correct workplace procedures are followed if wine is refused after tasting 7.4 Wine is served and glasses refilled promptly and with minimal disruption in accordance with workplace procedures and regulatory requirements 7.5 Correct glassware is used when serving fortified wines in accordance with workplace procedures and standards

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
Relevant OH&S, food hygiene, equal opportunity and anti-discrimination regulations
Airline procedures and standards for the provision of wine service on an aircraft
Principles of wine production and distribution including different wine styles, label terminology and interpretation
Features and characteristics of a suitably wide selection of Australian and imported wines typically selected for in-flight wine lists on an aircraft, including major wine types, major grape varieties, major wine producers and wine producing areas of Australia and overseas, regional characteristics of Australian wines, style names, varieties and label terminology
Basic rules to assist in the enjoyment of wine with food
Compatibility of different wines to different food types
Legislation and regulations concerning the serving of alcoholic beverages on an aircraft
Risks that exist when providing wine service on an aircraft and related risk control procedures and precautions
Problems that may occur when providing wine service on an aircraft and appropriate action that should be taken in each case
Required skills:
Communicate effectively with others when serving wine to aircraft passengers
Read and interpret instructions, regulations, procedures and other information relevant to serving wine to aircraft passengers
Interpret and follow operational instructions and prioritise work
Complete documentation related to serving wine to aircraft passengers
Operate electronic communication equipment to required protocol
Work collaboratively with others when serving wine to aircraft passengers
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when serving wine to aircraft passengers in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when serving wine to aircraft passengers
Apply precautions and required action to minimise, control or eliminate hazards that may exist when serving wine to aircraft passengers
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required when serving wine to aircraft passengers

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Wine service may be provided:	on any passenger-carrying aircraft type in commercial service during short and/or long haul services in economy, business class and first class service categories in any allowable operating and weather conditions in accordance with regulatory and operational requirements, including OH&S regulations
Performance may be demonstrated:	in an approved cabin service simulator in a suitably simulated work environment on a passenger-carrying aircraft
Advice and assistance provided to passengers to assist them in their choice of wine may include information on:	wine types style names, varieties, label terminology basic rules to assist in the enjoyment of wine with food other relevant wine quality criteria
Standard industry information used to discuss wine lists in terms of the wine areas of Australia and overseas may include:	climate soil types grape varieties production and maturation processes notable producers
Legal requirement relating to liquor service may include but is not restricted to:	prohibited sale of alcohol to minors identification of, and refusal to serve, intoxicated persons and other excluded categories advice to passengers on strengths of alcoholic beverages
Methods of monitoring the level of intoxication of passengers may include:	observation of changes of behaviour monitoring of noise levels monitoring of drink orders
Persons consulted concerning beverage service may include:	passengers other cabin crew and flight crew members catering staff ground support staff
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may be referred to as:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant regulatory requirements pertaining to the serving of alcoholic beverages on aircraft airline procedures and instructions and job specification airline wine service procedures checklists and procedures product and manufacturers information concerning the wines available from the in-flight wine menu appropriate reference books on Australian and overseas wines induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations/legislation may include:	relevant regulatory requirements pertaining to the serving of alcoholic beverages on aircraft relevant OH&S legislation environmental protection legislation relevant food handling and hygiene legislation equal opportunity and anti-discrimination legislation relevant Australian Standards industrial relations and workplace compensation legislation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	I - Customer Service

AVII2014B Provide transport services to passengers with special needs

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to provide appropriate, effective and courteous transport services to passengers with special needs in accordance with relevant government regulations, including identifying passengers with special needs; communicating effectively with the passengers; and providing appropriate assistance to them in both normal and emergency situations that may arise during their journey. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant regulatory requirements, including manual handling procedures and other relevant OH&S procedures and regulatory requirements. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed individually or in a team environment with guidance and advice available where necessary. Work involves the application of customer service principles and procedures and relevant regulatory requirements to the provision of appropriate transport services to passengers with special needs across a variety of commercial transport contexts including both normal and emergency situations that may arise. Services to passengers with special needs may include any required assistance and support prior to, during and post the journey.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Identify passengers with special needs	1.1 Passengers with special needs are identified and appropriate action taken to ensure that relevant workplace procedures and regulatory requirements are followed 1.2 If necessary, information on workplace policies and procedures and related regulatory requirements relevant to the special need concerned are accessed and interpreted 1.3 Applicable OH&S principles, policies and procedures relevant to assisting passengers with special needs are identified, accessed and interpreted, in particular those related to manual handling principles
2 Communicate effectively with the passenger(s) and/or relevant personnel	2.1 Appropriate communication methods are selected and used to meet the requirements of the passengers with special needs 2.2 Appropriate and effective verbal and non-verbal communication skills are used including appropriate body language and language style 2.3 Effective listening skills are demonstrated 2.4 Questions are used to gain appropriate information 2.5 All communications with passengers and other relevant personnel such as carers, guardians, parents, escorts, medical staff, etc. are conducted in a manner which is consistent with the workplace procedures and policy 2.6 Where relevant, passengers/escorts are briefed in accordance with relevant regulations
3 Provide assistance to passengers with special needs	3.1 Workplace procedures and relevant regulatory requirements are followed when providing transport services to passengers with special needs in both normal and emergency situations 3.2 Individual customer needs and expectations are identified so that appropriate products and services may be provided in a consistent and timely manner 3.3 Any limitations to service provision is identified, communicated to passengers and checked for understanding 3.4 Appropriate equipment/resources are selected and used to assist passengers with special needs 3.5 Anticipated problems are correctly identified and monitored, and action is taken to minimise their effect on customer safety and satisfaction 3.6 Risks involved in providing transport services to passengers with special needs are identified and appropriate risk control precautions are adopted in accordance with workplace procedures and relevant regulatory requirements, including manual handling principles and procedures

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant international, Australian and state/territory regulatory requirements pertaining to the provision of transport services to persons with special needs
Relevant OH&S and environmental procedures and regulations
Implications for customer service of various types of special needs
Customer service procedures as they relate to passengers with special needs
Relevant equal opportunity, privacy and anti-discrimination legislation
Any special safety/security regulatory requirements and procedures pertaining to the various applicable categories of persons with special needs
Duty of care responsibilities when providing transport services to passengers with various types of special needs
Products, services and operations of the transport service concerned
Fare structures (where relevant)
Types of equipment/resources required to assist passengers with various types of special need
Risks that exist when providing services to passengers with special needs and related risk control procedures and precautions
Problems that may occur when providing transport services to passengers with special needs and appropriate action that should be taken in each case
Required skills:
Communicate effectively with others when providing transport services to passengers with special needs
Interact appropriately with passengers with a range of special needs
Read and interpret instructions, regulations, procedures and other information relevant to the provision of transport services to passengers with special needs
Interpret and follow operational instructions and prioritise work
Complete documentation related to the provision of transport services to passengers with special needs
Operate electronic communication equipment to required protocol
Work collaboratively with others when providing transport services to passengers with special needs
Adapt appropriately to differences in the workplace, including cultural differences, modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when providing transport services to passengers with special needs
Implement contingency plans for unexpected events that may arise when providing transport services to passengers with special needs
Apply precautions and required actions to minimise, control or eliminate hazards that may exist when providing transport services to passengers with special needs
Solve problems that might arise when providing transport services to passengers with special needs
Monitor and anticipate operational problems, risks and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operation procedures
Implement OH&S procedures and relevant regulations
Identify, select and correctly use equipment required to provide transport services to passengers with special needs

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Passenger transport operation may be conducted:	by day or night in any allowable weather conditions
Passengers with special needs may include:	children travelling alone or under supervision pregnant women nursing mothers the elderly persons with a physical and/or intellectual disability prisoners being transported under escort non-English speaking passengers international visitors with special requirements medical transports remaining on board aircraft/vehicle/rail carriage/vessel during transits deportees, where applicable (who may require special handling i.e. no alcohol, passport retained by on-board manager, etc.)
Transport services may include:	taxi and hire car services tram, bus or coach services rail services domestic and international commercial maritime services domestic and international commercial aviation services
Assistance to passengers with special needs may be provided in all customer service situations relevant to the transport mode concerned, including:	when the passengers with special needs are officially in the care of the transport operator's staff while on the transport vehicle, rail coach, vessel or aircraft while at railway stations, airports, depots and terminals while on the transport operator's property and premises during emergency situations
Equipment/resources required to assist passengers with various types of special need may include:	wheelchairs transport carts personal elevators ramps special restraints bassinets and other relevant baby equipment appropriate medical equipment translators or text information in appropriate languages amusement resources for children identification tags (where relevant) restraining equipment where applicable for persons under police escort other resources required to assist special needs passengers at time of embarkation, disembarkation or during the journey
Precautions and procedures to be applied when assisting special needs passengers may include:	manual handling principles and procedures as per regulatory requirements equal opportunity principles and procedures as per regulatory requirements security principles and procedures as per regulatory requirements policies and procedures for assisting persons of non-English speaking background safety-related regulatory requirements
Depending on the type of organisation concerned and the local terminology used, workplace procedures may be referred to as:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documentation may include:	relevant regulatory requirements pertaining to the various transport contexts and categories of special needs concerned, including requirements of equal opportunity and anti-discrimination legislation workplace instructions and procedures for the transport of passengers with specific types of special needs safety and emergency procedures and regulatory requirements customer requests instructions from parents, guardians, carers, escorts, etc. where applicable instructions from relevant authorities (dependent on context) such as medical staff, sheriff's office, security staff, airlines internal auditors, etc. guidance materials on key regulatory requirements, such as manual handling procedures, equal opportunity, communicating with people of non-English speaking background, etc. manufacturers instructions, specifications and recommended operating procedures for equipment needed to assist persons with various types of special needs information on transport and terminal facilities available to passengers with various types of special need induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulation and legislation may include:	depending on the transport context concerned, relevant international, Australian and state/territory regulatory requirements pertaining to the provision of transport services to persons with special needs relevant state/territory OH&S legislation, including regulations pertaining to manual handling procedures relevant anti-discrimination legislation relevant state/territory equal opportunity legislation privacy legislation community care legislation related to the care of minors relevant consumer and trade practice legislation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	I - Customer Service

AVII3002B Carry out food preparation and service on an aircraft

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to carry out food preparation and galley service on a commercial aircraft in accordance with relevant regulatory requirements, including preparing the galley for service; receiving, checking and storing required goods; checking and maintaining the galley; responding to breakdown in galley or cabin equipment; organising galley equipment ready for use; preparing and presenting food; and carrying out the required galley service. It also covers the skills and knowledge needed for cleaning the galley and equipment after food service, preparing the galley for landing and completing all required galley documentation. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in accordance with workplace procedures and the relevant regulatory requirements. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under some supervision usually within a team environment. Work involves the application of customer service principles and procedures and relevant regulations when carrying out food preparation and galley service on commercial aircraft across a variety of operational contexts within the Australian aviation industry.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Prepare galley for service	1.1 Galley equipment, bar carts and other applicable food service items are checked to ensure levels of stock and equipment are appropriate to the level of service and sector requirements 1.2 Menus are checked against catering supplied and prepared for distribution where applicable 1.3 Dry stores are checked for availability 1.4 Tea and coffee making equipment and materials are prepared for service in accordance with regulatory requirements and workplace procedures and standards
2 Receive, check and store goods	2.1 Food and equipment are checked against passenger load figures and checklists 2.2 Defects and shortages are identified and reported to the appropriate person/department in accordance with workplace procedures 2.3 Non-exchange equipment is inspected for defects and appropriate action is taken if required 2.4 Dry stores are received and stowed in accordance with regulatory requirements and workplace procedures 2.5 Appropriate action is initiated/taken to minimise effect on service when problems with stock or equipment are identified
3 Check and maintain galley	3.1 Galley is inspected and maintained to ensure that it is clean, well lit and at the correct temperature 3.2 Defects and problems with galley equipment are identified and reported in accordance with workplace procedures 3.3 Catering checklist is used with required levels of speed and accuracy 3.4 Foods and goods are correctly issued according to passengers' requests 3.5 Security in the galley area is maintained in accordance with regulatory requirements and workplace procedures 3.6 Familiarity with store area is maintained and used to enable smooth workflow 3.7 Identified galley equipment irregularities and defects are followed up with relevant personnel in accordance with workplace procedures
4 Respond to breakdown in galley or cabin equipment	4.1 Breakdown in galley or cabin equipment is identified, recorded in the log of equipment failure and notified to a senior crew member in accordance with workplace procedures 4.2 Appropriate strategy for dealing with the breakdown is formulated in conjunction with the pilot-in-command (PIC) and/or other flight or cabin crew in accordance with workplace procedures 4.3 Where applicable, passengers are kept informed of the nature of the problem and the action being taken to deal with it in accordance with workplace procedures 4.4 Alternative action is taken as appropriate to maintain cabin service in accordance with the agreed strategy
5 Prepare equipment for use	5.1 Equipment needed for service is checked for cleanliness and is prepared for use in accordance with workplace procedures and regulatory requirements for safety and hygiene 5.2 Carts and/or serving equipment are set up in accordance with workplace procedures for the relevant menus
6 Prepare and present food for service	6.1 Food items are prepared in accordance with workplace procedures and recipes and regulatory requirements for food hygiene 6.2 Food for menu items is correctly identified 6.3 Oven temperatures are at appropriate levels and food is transferred at appropriate times in accordance with workplace procedures and recipes and regulatory requirements for food hygiene 6.4 Food is monitored to ensure the quality of food is in accordance with workplace procedures 6.5 Sufficient supplies of clean, undamaged crockery are available at temperatures appropriate to food being served 6.6 Food is portioned in accordance with workplace procedures, recipes, product and service standards 6.7 Food items are arranged and presented without drips or spills in accordance with regulatory requirements and workplace procedures
7 Carry out galley service	7.1 Crew are advised when meal service is due to commence 7.2 Meal service operations are monitored and additional food is prepared as required 7.3 Work is completed effectively in conjunction with other crew members to ensure timely, quality service of food 7.4 Quality of food items is regularly monitored in accordance with workplace procedures and appropriate action is taken if required 7.5 Towels are prepared hygienically at the appropriate time and forwarded as required to cabin staff for service in accordance with regulatory requirements and workplace procedures 7.6 Galley operations are adjusted as required to meet service and operational requirements and contingencies in accordance with workplace procedures
8 Clean galley and equipment	8.1 Unused food items are returned to correct storage area in accordance with workplace procedures 8.2 Soiled and used linen and towels are collected, sorted and removed in accordance with workplace procedures and regulatory requirements 8.3 Appropriate cleaning materials are identified and selected in accordance with workplace procedures and regulatory requirements 8.4 Equipment is cleaned in accordance with workplace procedures, manufacturers instructions and regulatory requirements 8.5 Cleaning materials and equipment are correctly and safely stored in accordance with regulatory requirements and workplace procedures 8.6 Waste is identified and sorted in accordance with regulatory requirements and workplace procedures
9 Prepare galley for landing	9.1 Galley facilities and equipment are checked and secured for landing in accordance with workplace procedures and regulatory requirements 9.2 Stock levels are checked and additional stock ordered if required to meet passenger load requirements for the next sector 9.3 Appropriate action is taken to ensure that compliance with quarantine regulations is maintained 9.4 Non-exchange items are sorted and stored in accordance with workplace procedures 9.5 Feedback on galley service provided is sought from other crew members and any problems that may have been experienced are appropriately documented 9.6 Suggestions are made to supervisory personnel in accordance with workplace procedures on options for possible improvements to food service operations 9.7 Galley administrative and feedback documentation is completed and stored in accordance with workplace procedures

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant regulatory requirements
Relevant OH&S, hygiene, quarantine and environmental procedures and regulations
Principles of food preparation and galley service
Airline standards for the food preparation and galley service
Galley service procedures
Relevant airline administrative procedures and related documentation
Features of galley and equipment for various types of aircraft
Menus and food presentation requirements for various classes of air travel service offered by airlines
Procedures for cleaning galley and equipment and disposing of waste
Risks that exist when carrying out food preparation and galley service and related risk control procedures and precautions
Problems that may occur when carrying out food preparation and galley service and appropriate action that should be taken in each case
Required skills:
Communicate effectively with others when carrying out food preparation and service on an aircraft
Read and interpret instructions, regulations, procedures and other information relevant to food preparation and service on an aircraft
Interpret and follow operational instructions and prioritise work
Complete documentation related to food preparation and service on an aircraft
Operate electronic communication equipment to required protocol
Work collaboratively with others when carrying out food preparation and service on an aircraft
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when carrying out food preparation and service on an aircraft in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when carrying out food preparation and service on an aircraft
Apply precautions and required action to minimise, control or eliminate hazards that may exist when carrying out food preparation and service on an aircraft
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required when carrying out food preparation and service on an aircraft

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Food preparation and galley service may be provided:	on any aircraft type in commercial service during short and/or long haul services in any category of service, including economy, business and first class in any allowable operating and weather conditions in accordance with regulatory and operational requirements, including OH&S and food hygiene regulations
Performance may be demonstrated:	on an approved galley/cabin service simulator in a suitably simulated work environment on a passenger-carrying aircraft with galley/food preparation facilities
Persons consulted during galley operations may include:	passengers pilot-in-command (PIC) other crew members ground staff catering staff technical staff
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may be referred to as:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	sections of Civil Aviation Safety Regulations and Civil Aviation Orders relevant to galley service and safety operations regulations relevant to OH&S and food hygiene and preparation airline procedures and instructions and job specification food preparation procedures pre-landing checklists and procedures galley service checklists and procedures galley equipment operational manuals flight passenger schedules passenger load figures and checklists stock inventory and ordering documentation galley cleaning checklists and procedures checklist and procedures for pre-landing galley operations manufacturers instructions for the use of cleaning equipment and materials galley administrative and feedback documentation meal menus induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant requirements, standards and recommended practices of the International Civil Aviation Organization (ICAO) pertaining to food service on aircraft relevant Australian Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to food service on aircraft Civil Aviation Act regulations relevant to food hygiene and preparation regulations relevant to handling of dangerous goods and cleaning materials relevant OH&S legislation environmental protection legislation relevant food handling and hygiene legislation equal opportunity and anti-discrimination legislation relevant customs and quarantine regulations relevant Australian Standards industrial relations and workplace compensation legislation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	I - Customer Service

AVII3005B Apply knowledge of the structure, products and services of the airline operator

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to develop and apply an understanding of the structure, products and services of the aviation industry overall, and more specifically a particular airline operator, when working in the aviation industry. It includes developing and applying an understanding of the structure of (a) the aviation and tourism industries, (b) the economic and social significance of aviation and tourism in Australia, and (c) the structure, markets and operations of a particular airline. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in accordance with workplace procedures and the relevant regulatory requirements of the Civil Aviation Safety Authority and other relevant regulatory authorities. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under some supervision usually within a team environment. Work involves the development of a knowledge and understanding of the aviation/tourism industries, and airline structures, functions, products, services and operations and their application to the day-to-day operations of a commercial airline across a variety of operational contexts within the Australian aviation industry.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1Develop and apply an understanding of the structure of the aviation and tourism industries	1.1 Sources of information on the structures and functions of the Australian aviation and tourism industries are identified and accessed in accordance with workplace procedures 1.2 An understanding of the broad structures of the aviation industry and their relationship with each other is developed and appropriately applied to day-to-day work in the aviation industry 1.3 An understanding of the sectors of the aviation industry and their relationship with each other is developed and appropriately applied to day-to-day work 1.4 The roles of individual airlines with the aviation industry are correctly identified and explained
2Develop and apply an understanding of the economic and social significance of aviation and tourism in Australia	2.1 Sources of information on the economic and social significance of the aviation and tourism industries are identified and accessed in accordance with workplace procedures 2.2 An understanding of the economic and social significance of the aviation and tourism industried is developed and appropriately applied to day-to-day work 2.3 For a given airline, an understanding of the scope of its operations and the economic and social significance of its contribution to the aviation and tourism industries is developed and appropriately applied to day-to-day work
3Identify markets for a particular airline	3.1 For a particular airline, the products and services offered by that airline for specific markets are correctly identified and explained 3.2 An understanding of the characteristics of domestic and overseas markets served by Australian international, domestic, regional and charter airlines is developed and applied as appropriate to day-to-day work
4Develop and apply an understanding of the structure and operations of an airline	4.1 Sources of information on the structures, history and functions of a particular airline are identified and accessed in accordance with workplace procedures 4.2 An understanding of the structure and day-to-day operations of a particular airline is developed and applied to day-to-day work 4.3 The history and operational culture of a particular airline are researched, explained and applied to day-to-day work 4.4 An understanding of the importance of the principles of Crew Resource Management (CRM) and Human Factors (HF) is developed and applied to day-to-day work 4.5 The ways in which aircrew work together as a team are correctly identified and explained 4.6 An understanding of the employment conditions, benefits and responsibilities for relevant positions within an airline are developed and applied to day-to-day work

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
Relevant OH&S, hygiene and environmental procedures and regulations
Relevant customs, quarantine, equal opportunity and anti-discrimination regulations
Principles and philosophies underpinning the operation of the aviation industry
Airline operational standards and procedures
Broad structures of the Australian aviation and tourism industries
The economic and social significance of the aviation and tourism industries
Key sectors in the commercial aviation industry including international, domestic, regional and charter airline operations
Airline administrative procedures
Structures, history and functions of relevant airline(s)
Crew Resource Management (CRM) principles
Ways in which aircrew work together as a team in flight and on the ground
Human Factors (HF) principles
Required skills:
Communicate effectively with others when applying knowledge of the structure, products and services of the airline operation and the aviation and tourism industries
Read and interpret instructions, regulations, procedures and other information relevant to applying knowledge of the structure, products and services of the airline operation and the aviation and tourism industries
Interpret and follow operational instructions and prioritise work
Complete documentation related to applying knowledge of the structure, products and services of the airline operation and the aviation and tourism industries
Operate electronic communication equipment to required protocol
Work collaboratively with others when applying knowledge of the structure, products and services of the airline operation and the aviation and tourism industries
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when applying knowledge of the structure, products and services of the airline operation and the aviation and tourism industries in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when applying knowledge to the structure, products and services of the airline operation and the aviation and tourism industries in accordance with regulatory requirements and workplace procedures
Monitor and anticipate operational problems and hazards and take appropriate action
Modify activities dependent on differing workplace contingencies, situations and environments
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Monitor work activities in terms of planned schedule of an airline operation
Identify and correctly use equipment required when applying knowledge to the structure, products and services of the airline operator and aviation and tourism industries
Select and use required personal protective equipment conforming to industry and OH&S standards
Apply precautions and required action to minimise, control or eliminate hazards that may exist when applying knowledge of the structure, products and services of the airline operation and the aviation and tourism industries
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Implement OH&S procedures and relevant regulations

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Application of knowledge and understanding of relevant aspects of the aviation and tourism industries may be provided:	to any aircraft type in commercial service during short and/or long haul services in any category of service, including economy, business class and first class in any allowable operating and weather conditions in accordance with enterprise and operational requirements
Performance may be demonstrated on:	an approved cabin service simulator a passenger-carrying aircraft a suitably simulated work environment
The required understanding of the structures of the Australian aviation and tourism industries may include:	roles and functions of the various industry sectors services offered by each sector and major industry bodies nature of the relationships between different sectors in the two industries the features of the airline industry the challenges facing the airline and tourism industries and strategies used by airlines and enterprises to meet these challenges
Key sectors in the tourism industry may include:	hospitality and accommodation entertainment transport ticketing call centres travel agencies
Key sectors in the commercial aviation industry cover international, domestic, regional and charter airline operations and may include:	aircraft flight operations (flight and cabin service crew) aircraft maintenance aviation emergency services ground customer service staff (check-in, arrivals, transit, etc.) air traffic control baggage handling freight services aviation training ground support to aircraft airport management aircraft catering and resourcing security personnel aviation regulatory authorities
Persons consulted may include:	passengers other cabin crew and flight crew members ground staff training staff airline contractors airline supervisors and managers
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may be referred to as:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	regulatory requirements of the Civil Aviation Safety Authority other regulations relevant to airline operations airline information on structure, history, policies and operations industry information describing the structures and the economic and social significance of the aviation and tourism industries job descriptions and work specifications for occupations within the aviation industry Crew Resource Management (CRM) principles induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards Human Factors (HF) principles
Applicable regulations/legislation may include:	relevant requirements, standards and recommended practices of the International Civil Aviation Organization (ICAO) relevant Australian Civil Aviation Safety Regulations and Civil Aviation Orders Civil Aviation Act relevant OH&S legislation environmental protection legislation relevant food handling and hygiene legislation equal opportunity and anti-discrimination legislation relevant customs and quarantine regulations relevant trade practices and consumer affairs legislation relevant Australian Standards relevant taxation legislation (including GST) as it impacts on airline functions and operations industrial relations and workplace compensation legislation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	I - Customer Service

AVII3010B Carry out aircraft business/first class meal and beverage service

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to provide business/first class meal and beverage service on a commercial aircraft in accordance with regulatory requirements, including preparing for meal service; preparing, laying and setting tables; cleaning, preparing and displaying a mobile service unit; describing food and dishes to passengers; advising passengers on beverage selection; and plating and serving a range of foods from mobile service unit. It also includes the skills and knowledge required when working in cooperation with the galley operator; rectifying spillages, clearing and re-laying tables, re-setting a mobile service unit; and appropriately handling passenger complaints. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in accordance with workplace procedures and the relevant regulatory requirements. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under limited supervision usually within a team environment. Work involves the application of passenger service principles and procedures, regulations, safety codes and protocols to the provision of meal and beverage service on commercial aircraft across a variety of operational contexts within the Australian aviation industry.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Prepare for meal service	1.1 Food is prepared hygienically in accordance with workplace procedures and regulatory requirements 1.2 Equipment used in food preparation is maintained in a safe and hygienic condition at all times in accordance with workplace procedures and regulatory requirements 1.3 Equipment, implements and utensils are used in a safe manner throughout the preparation and serving of food or dishes 1.4 Work practices and methods of service adopted during meal service operations is in accordance with workplace procedures and standards, ensuring the safety of both staff and passengers 1.5 Menus/wine lists are sourced and consulted on to ensure product knowledge
2 Prepare, lay and set tables	2.1 Where applicable, tables are laid with appropriate cloths in accordance with workplace procedures and standards 2.2 Where applicable, tables are prepared to workplace standards, with the appropriate equipment and utensils for a given menu
3 Clean, prepare and display mobile service unit	3.1 Mobile service unit is checked to ensure that it is cleaned to workplace standards in preparation for service 3.2 Equipment is checked to ensure it is clean and positioned correctly on mobile service unit 3.3 Items for salad preparation and garnishing are prepared and displayed on mobile service unit in accordance with regulatory requirements and workplace procedures and standards 3.4 Mobile service unit is set up in accordance with regulatory requirements and workplace procedures and standards
4 Describe food and dishes to passengers	4.1 Dish names and specialities are explained to passengers 4.2 Where applicable, ingredients of dishes and preparation methods are correctly explained and shown to passengers to assist them in selecting dishes appropriately relative to their dietary requirements
5 Advise passengers on beverage selection	5.1 Appropriate advice is politely given to passengers to assist them in selection of beverages at the appropriate time 5.2 The level of intoxication of passengers is accurately assessed using a number of standard methods in accordance with workplace procedures and regulatory requirements 5.3 Legislative requirements concerning the serving of alcoholic beverages are followed when providing advice to passengers on beverages
6 Plate and serve a range of foods from mobile service unit	6.1 Appropriate portions of foods are correctly positioned on plates in accordance with workplace procedures and standards prior to leaving the galley 6.2 Appropriate accompaniments are selected to suit the passenger's choice of meal/beverage 6.3 The choice of meal/beverage is presented to the passenger in accordance with regulatory requirements and workplace procedures and standards 6.4 Mobile service unit is placed at an appropriate distance from the passenger
7 Work in cooperation with galley operator	7.1 Liaison with galley staff is established and maintained to ensure correct preparation, presentation and timing of meals and meal service to passengers is appropriately adjusted when necessary 7.2 An appropriate relationship is established between the galley operator and cabin operators to ensure service is maintained correctly in accordance with regulatory requirements and workplace procedures and standards
8 Rectify spillages, clear and re-lay	8.1 Spillages are promptly identified and dealt with in accordance with workplace procedures and standards 8.2 Spilt food/beverage is replaced when appropriate with minimum disruption to passengers and crew 8.3 Debris is removed and linen changed safely and promptly after spillage 8.4 Passengers' needs are attended to in a polite and friendly manner in accordance with workplace procedures and standards 8.5 Tables are cleaned and re-laid where required promptly after the completion of meals ensuring minimum disruption to the passenger
9 Re-set mobile service unit	9.1 Mobile service unit is cleaned at the appropriate time in accordance with workplace procedures and standards 9.2 Mobile service unit is re-set correctly with appropriate equipment 9.3 Mobile service unit is re-stocked correctly with clean implements, utensils and linen in accordance with regulatory requirements and workplace procedures and standards
10 Handle passenger complaints	10.1 Compliments on service or meals are received promptly and in a courteous manner from passengers 10.2 Passenger complaints are handled in a timely and courteous manner in accordance with workplace procedures and standards 10.3 Passengers are promptly advised on the course of action that will be taken in response to their complaints 10.4 Appropriate follow-up action is taken and passenger satisfaction is checked in accordance with workplace procedures

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
Relevant OH&S, hygiene and environmental procedures and regulations
Principles of customer service
Airline procedures and standards for providing a meal and beverage service on an aircraft
Typical service flows within an aircraft food and beverage service environment
Features and characteristics of various types and styles of food and beverages served in business/first class on commercial aircraft
Hygiene and safety issues relevant to food and beverage service
Legislation and regulations concerning the serving of alcoholic beverages on aircraft
Risks that exist when providing a meal and beverage service on an aircraft and related risk control procedures and precautions
Problems that may occur when providing a meal and beverage service on an aircraft and appropriate action that should be taken in each case
Required skills:
Communicate effectively with others when carrying out aircraft business/first class meal and beverage service
Read and interpret instructions, regulations, procedures and other information relevant to aircraft business/first class meal and beverage service
Interpret and follow operational instructions and prioritise work
Complete documentation related to aircraft business/first class meal and beverage service
Operate electronic communication equipment to required protocol
Work collaboratively with others when carrying out aircraft business/first class meal and beverage service
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when carrying out aircraft business/first class meal and beverage service in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when carrying out aircraft business/first class meal and beverage service
Apply precautions and required action to minimise, control or eliminate hazards that may exist during aircraft business/first class meal and beverage service
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required to carry out aircraft business/first class meal and beverage service

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Food and beverage service may be provided:	on relevant passenger-carrying aircraft types in commercial service during short and/or long haul services in business class and/or first class in any allowable operating and weather conditions in accordance with regulatory and operational requirements, including OH&S regulations
Performance may be demonstrated:	in an approved cabin service simulator in a suitably simulated work environment on a passenger-carrying aircraft
Advice in the selection of beverages may include but is not restricted to:	types of beverages available service of beverages restrictions on use of alcoholic beverages
Items for salad preparation and garnishing may include:	condiments oils vinegars sauces fruit herbs
Legal requirement relating to liquor service may include but is not restricted to:	prohibited sale of alcohol to minors identification of, and refusal to serve, intoxicated persons and other excluded categories advice to passengers on strengths of alcoholic beverages
Methods of assessing the level of intoxication of passengers may include:	observations in changes of behaviour monitoring noise levels monitoring drink orders
Persons consulted may include:	passengers galley staff other cabin crew and flight crew members catering staff ground support staff
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may be referred to as:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant regulatory requirements pertaining to the serving of food and alcoholic/non-alcoholic beverages on aircraft airline procedures and instructions and job specification airline food and beverage service procedures checklists and procedures food and beverage service checklist induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant regulatory requirements pertaining to the serving of food and alcoholic/non-alcoholic beverages on aircraft relevant OH&S legislation environmental protection legislation relevant food handling and hygiene legislation equal opportunity and anti-discrimination legislation relevant customs and quarantine regulations relevant Australian Standards industrial relations and workplace compensation legislation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	I - Customer Service

AVII3011C Provide quality customer service

Modification History

Release 1. Revised unit.

This unit replaces and is equivalent to AVII3011B Provide quality customer service.

Unit Descriptor

This unit involves the skills and knowledge required to appreciate the importance of the customer and deliver high quality customer service in the aviation industry.

Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Work must be carried out in accordance with workplace procedures and the relevant regulatory requirements of the Civil Aviation Authority and other relevant regulatory authorities.

Work is performed under some supervision usually within a team environment.

It involves the application of customer service principles and procedures, regulations, safety codes and protocols to the provision of a range of customer services for passengers, guests, airport personnel and stakeholders across a variety of operational contexts within the Australian aviation industry.

Licensing/Regulatory Information

Refer to Unit Descriptor.

Pre-Requisites

Nil.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

1	Identify and assess the needs and expectations of customers	1.1	Different types of customers are accurately identified according to age, personality and cultural background
1.2	Individual customer needs and expectations are correctly identified and products and services appropriate to those needs and expectations are provided
2	Deliver high quality service	2.1	Customers are greeted in a polite and friendly manner
2.2	Trust, goodwill and satisfaction are developed through appropriate communication strategies
2.3	Customer requests are met whenever possible and within reasonable limits
2.4	Customer service is delivered in a manner that is appropriate to customers cultural/religious background
2.5	Customer dissatisfaction is promptly recognised and necessary action to resolve the problem is taken
2.6	Potential problems are anticipated and action is taken to minimise the effect on customer satisfaction
2.7	Opportunities to enhance the delivery of quality customer service are identified and actions, such as offers of assistance, building of rapport, and intuitive identification of unstated customer needs, are implemented
2.8	Non-verbal communication is used appropriately
3	Deal with difficult customer situations	3.1	Customer complaints are handled sensitively, courteously and discretely in accordance with workplace procedures and in a manner that is appropriate to the customer s cultural background
3.2	The nature and details of the customer’s complaints are established and agreed upon
3.3	Action to resolve the customer’s complaint to their satisfaction is taken whenever possible and within the level of responsibility
3.4	Unresolved customer complaints are referred to a higher authority
3.5	All associated documentation is accurately and legibly completed in accordance with workplace procedures
4	Provide service to customers with special needs	4.1	Customers with special needs are promptly and discreetly identified
4.2	Customers are informed of special services and amenities appropriate to their needs
4.3	Service is appropriately adjusted according to the needs of the customer
4.4	Unaccompanied minors are provided with extra service appropriate to their needs according to company policy
5	Provide service to customers with physical disabilities	5.1	Customers with physical disabilities are identified and appropriately responded to
5.2	Customers are informed of special services and amenities appropriate to their needs
5.3	Service is appropriately adjusted according to the physical needs of the customer and may include special services including moving, feeding and toileting

Required Skills and Knowledge

This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to check-in and customer service procedures
Relevant work health and safety (WHS)/occupational health and safety (OHS) regulations
Relevant customs, quarantine, equal opportunity and anti-discrimination regulations
Airline structure, products, services, policies and procedures
Importance of customer service to airline and to individual crew responsibility
Airline standards, principles and philosophies for providing quality customer service to passengers
Needs and expectations of different types of customers, including internal and external customers
Customer service records/documentation
Appropriate service for customers with physical disabilities and special needs
Cabin features and amenities for various types of aircraft
Features, amenities and departure gate locations of terminals at designated airports
Risks that exist when providing customer service to passengers on aircraft flights and related risk control procedures and precautions
Problems that may occur when providing customer service to passengers on aircraft flights and appropriate action that should be taken in each case
Complaint handling procedures

Required skills:
Communicate effectively with others when providing customer service
Read and interpret instructions, regulations, procedures and other information relevant to customer service
Interpret and follow operational instructions and prioritise work
Complete documentation related to customer service and aircraft passengers
Operate electronic communication equipment to required protocol
Work collaboratively with others when providing customer service
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when providing customer service in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when providing customer service
Apply precautions and required action to minimise, control or eliminate hazards that may exist when providing customer service
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and WHS/OHS standards
Implement WHS/OHS procedures and relevant regulations
Identify and correctly use equipment required when providing customer service

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include: demonstrate the ability to identify, assess and conform to the needs and expectations of customers demonstrate the ability to deliver a high quality of customer service to customers within the aviation industry using the correct techniques, resolve customer complaints in accordance with workplace procedures demonstrate the ability to identify and provide quality customer service to customers with special needs demonstrate the ability to identify and provide quality customer service to customers with physical disabilities.
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts within an aviation environment Resources for assessment include: a range of exercises, case studies and/or other simulated practical and knowledge assessment that are currently used within the aviation industry access to an appropriate range of operational situations within the aviation workplace that require customer service skills. In both real and simulated environments, access is required to: materials and equipment as used within the aviation industry, and documentation used in the aviation industry including workplace procedures, regulations, codes of practice and operation manuals.
Method of assessment	Assessment of knowledge must be conducted through written/oral tests. Practical assessment must occur: through activities in a simulated aviation environment at the registered training organisation, and/or in a range of situations within the aviation workplace.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Customer services may be provided:	by day or night on international, domestic and regional flights or at airports at a boarding gate, baggage check-in, service desk or valet service check-in for both short and/or long haul services in any category of service, including economy, business class, first class in accordance with enterprise and operational requirements
Customers may include:	internal and external customers passengers unaccompanied minors customers with babies or small children customers with a range of disabilities, including hearing or sight impairment customers with special dietary and other needs non-English speaking customers customers with a range of cultural and religious backgrounds elderly customers
Performance may be demonstrated:	in an appropriately simulated workplace situation at an operational airport
Problems during customer service may include:	no record of the passenger's claimed booking delayed or cancelled flight passenger or staff illness
Persons consulted may include:	other cabin crew and flight crew members ground staff catering staff aircraft resourcing staff technical staff
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Information/documents may include:	sections of Civil Aviation Safety Regulations and Civil Aviation Orders relevant to passenger check-in processes airline check-in checklists, procedures and instructions and job specifications including both manual and computerised processes where applicable workplace customer service standards, policies and procedures lists of items prohibited for carriage on aircraft customer service and other operational manuals emergency procedures flight passenger schedules information on terminal facilities, club lounges and departure gates induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders relevant WHS/OHS legislation environmental protection legislation equal opportunity and anti-discrimination legislation dangerous goods and hazardous substances codes and regulations relevant customs and quarantine regulations relevant Australian standards industrial relations and workplace compensation legislation

Unit Sector(s)

Not applicable.

Competency Field

I – Customer Service

AVII4012B Manage aircraft passengers and cargo

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to manage aircraft passengers and cargo, including pre-flight briefing, management of passenger safety and comfort during flight, and providing aid and assistance to passengers during an emergency. It also includes the skills and knowledge required to calculate and safely manage an aircraft's cargo (where applicable), including acceptance, handling, labelling, loading, securing and unloading the cargo. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) and/or ADF; and aircraft management principles, safety codes and protocols relevant when managing aircraft passengers and cargo. Operations are conducted as part of commercial and military aircraft activities across a variety of operational contexts within the Australian aviation industry. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under limited supervision. This unit is nominally packaged at Certificate IV.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Manage passengers during normal operations	1.1 Passengers are briefed on safety, normal and emergency procedures before flight in accordance with regulatory requirements, orders and operations manual 1.2 Passenger safety, comfort and well-being is provided for in accordance with regulatory requirements and workplace procedures 1.3 Passengers are managed on the ground and in the air in accordance with regulatory requirements, orders and operations manual
2 Manage passengers during an abnormal or emergency situation	2.1 Passengers are warned of potential hazardous conditions and emergencies during flight and related safety and emergency procedures in accordance with regulatory requirements, orders and operations manual 2.2 In the event of an emergency, passengers are advised of nature of emergency and the procedures and precautions to be followed 2.3 Clear communication is established and maintained with passengers 2.4 Passengers are managed during the emergency in accordance with regulatory requirements and workplace procedures
3 Manage cargo	3.1 Cargo is managed in accordance with regulatory requirements and workplace procedures 3.2 Cargo calculations are completed in accordance with workplace procedures and regulatory requirements 3.3 Dangerous goods are identified and procedures applied to ensure safety and security of people and cargo

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to the briefing of passengers and the management of passengers and cargoes including dangerous goods (DG) where applicable
In Defence context, relevant Defence Orders and Instructions
Relevant OH&S and environmental procedures and regulations
Principles of good customer service
Policies and procedures for passenger safety before, during and after flight
Responsibilities and authority of a pilot in command
Applicable emergency procedures
Regulatory requirements and workplace procedures for briefing passengers
Procedures for accepting, managing and calculating aircraft cargo including dangerous goods
Hazards that may arise during a flight and related action that should be taken to alert passengers and advise them of precautionary measures
Problems that may occur when managing aircraft passengers and cargoes and appropriate action that should be taken in each case
Security requirements
Required skills:
Understand and anticipate the needs of passengers
Brief passengers on safety and emergency procedures before a flight in accordance with regulatory requirements, orders and operations manual
Ensure that passengers are aware of hazardous conditions and emergencies during flight and related safety and emergency procedures
Aid and assist passengers appropriately during an emergency
Organise first aid when required during an in-flight emergency
Operate emergency equipment applicable to flight
Calculate and manage aircraft cargo (where required)
Accept, manage, safely handle, load and unload aircraft cargo (where required)
Use loading and cargo securing devices
Maintain compliance with regulatory requirements
Communicate effectively with others when managing aircraft passengers and cargo
Read and interpret instructions, regulations, procedures and other information relevant to the management of aircraft passengers and cargo
Interpret and follow operational instructions and prioritise work
Complete documentation related to the management of aircraft passengers and cargo
Operate electronic communication equipment to required protocol
Work collaboratively with others when managing aircraft passengers and cargo
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when managing aircraft passengers and cargo in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when managing aircraft passengers and cargo
Apply precautions and required action to minimise, control or eliminate hazards that may exist when managing aircraft passengers and cargo
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required when managing aircraft passengers and cargo

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	variable weather conditions in accordance with Day Visual Flight Rules VMC with simulated IMC IMC
Performance may be demonstrated in:	single engine aircraft multi engine aircraft synthetic training device variable air traffic conditions variable flight situations abnormal situations classes of airspace as designated by the Civil Aviation Safety Authority
Aircraft may include:	fixed wing helicopters commercial balloons other commercial or military aircraft
Crew may include:	single pilot multi crew
Limitations may be imposed by:	local noise abatement requirements and curfews airspace endorsements
Classes of airspace may be:	as designated by the regulator restricted and danger areas military control zones Air Defence Identification Zones
Briefings must include:	briefing passengers on details of the flight explaining precautions to avoid interference with flight controls briefing the location of emergency exits explaining smoking requirements demonstrating the secure stowage of hand luggage demonstrating the use of flotation devices where applicable explaining operation of doors and escape hatches demonstrating the securing and release of seat belts and/or safety harnesses demonstrating the use of oxygen equipment if applicable demonstrating the use of safety equipment briefing passengers on emergency procedures on the ground and in the air aiding and assisting passengers demonstrating the use of fresh air vents demonstrating the position of airsickness bags exercising control of passengers on the ground and in the aircraft managing passengers in an emergency controlling the cabin temperature
Procedures for calculating and managing cargo (where applicable) may include:	identifying and labelling of cargo conducting cargo calculations including weight, balance and deck loading identifying dangerous goods and applying dangerous goods procedures determining and applying safety and security requirements managing the load planning and the storage, loading, handling, securing, unloading and security of the cargo implementing decisions for carriage or non-carriage and management of load
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to the briefing and management of passengers and the management and calculation of aircraft cargoes in Defence context, relevant Defence Orders and Instructions IATA regulations related to air cargo instructions for cargo securing devices and handling equipment Cargo Flight Manual/Pilot's Operating Handbook (POH) Manual of Standards - Pilot Licensing (MOS-PL) Dangerous Goods Manual Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) charts operations manuals approved passenger safety checklists approved checklists and guidelines, including checklists for special cargo such as perishable cargo, dangerous goods, fragile items, live freight, etc. aircraft cargo documentation aircraft passenger documentation workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions IATA cargo regulations relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as: Day VFR Syllabus Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	I - Customer Service

AVII4013A Supervise cabin operations

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required for effective preparation for and management of onboard aircraft operations. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in accordance with workplace procedures and the relevant regulatory requirements of the Civil Aviation Safety Authority and other relevant regulatory authorities. Work is performed under some supervision usually within a team environment. It involves the application of customer service principles and procedures, regulations, safety codes and protocols to the provision of a range of services on commercial aircraft flights across a variety of operational contexts within the Australian Aviation industry.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Plan and prepare for flight	1.1 Liaison with customer service manager is undertaken and departure tasks are confirmed according to airline procedures and crew development needs
2 Supervise cabin service and resources	2.1 The standard of cabin service is monitored throughout the flight according to airline standards 2.2 Crew members are assisted with prioritisation of workload 2.3 Consultation with customer service manager and crew is undertaken to determine improvements in efficiency and service levels 2.4 Aircraft stores and supplies are managed to achieve a cost effective result for the airline, while maintaining high quality customer service 2.5 Operational difficulties and problems are anticipated and resolved
3 Use and maintain aircraft cabin equipment	3.1 Cabin equipment is used in accordance with manufacturers instructions and airline procedures 3.2 Faults are accurately diagnosed and promptly reported according to airline procedures
4 Complete administrative requirements	4.1 All necessary administrative documentation is completed at the appropriate time according to airline procedures and regulatory requirements 4.2 Input regarding operational requirements is provided to appropriate personnel as per airline procedures

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to cabin operations
Relevant OH&S regulations
Relevant customs, quarantine, equal opportunity and anti-discrimination regulations
Airline structure, products, policies, procedures and service standards
Cabin product and service procedures
Importance of customer service to airline and to individual crew responsibility
Airline standards, principles and philosophies for providing quality customer service to passengers
Relevant airline divisional business plans
Needs and expectations of different types of customers, including internal and external customers
Customer service records/documentation
Appropriate service to customers with a range of disabilities and special needs
Cabin features and amenities for various types of aircraft
Features, amenities and departure gate locations of terminals at designated airports
Risks that exist when providing customer service to passengers on aircraft flights and related risk control procedures and precautions
Problems that may occur when providing customer service to passengers on aircraft flights and appropriate action that should be taken in each case
Complaint handling procedures
Service quality and continuous improvement principles
Required skills:
Communicate effectively with others when providing leadership and supervising cabin operations
Read and interpret instructions, regulations, procedures and other information relevant to cabin operations and customer service
Interpret and follow operational instructions and prioritise work
Complete documentation related to supervising cabin operations
Operate electronic communication equipment to required protocol
Work collaboratively with others when supervising cabin operations
Adapt appropriately to cultural differences in the workplace, including modes of behaviour, communication and interactions with others
Promptly report and/or rectify any identified problems that may occur when supervising cabin operations in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when supervising cabin operations
Apply precautions and required action to minimise, control or eliminate hazards that may exist when supervising cabin operations
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required when supervising cabin operations

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Supervision of cabin operations may be provided:	by day or night on international, domestic and regional flights or at airports for both short and/or long haul services in any category of service, including economy, business class, first class in accordance with enterprise and operational requirements
Customers may include:	internal and external customers passengers unaccompanied minors customers with babies or small children customers with a range of disabilities, including hearing and sight impairment customers with special dietary and other needs non-English speaking customers customers with a range of cultural and religious backgrounds elderly customers
Performance may be demonstrated:	in an appropriately simulated workplace situation at an operational airport
Problems during supervision of cabin operations may include:	delayed or cancelled flight faulty equipment use of technical devices passenger or staff illness
Persons consulted may include:	other cabin crew and flight crew members ground staff catering staff aircraft resourcing staff technical staff
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures local instructions
Information/documents may include:	sections of Civil Aviation Safety Regulations and Civil Aviation Orders relevant to cabin operations airline boarding manifests, procedures and instructions and job specifications including both manual and computerised processes where applicable workplace supervision and customer service standards, policies and procedures lists of items prohibited for carriage on aircraft cabin operations, customer service and other operational manuals emergency procedures flight passenger schedules information on terminal facilities, club lounges and departure gates induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards Cabin Crew Feedback Form
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders relevant OH&S legislation environmental protection legislation equal opportunity and anti-discrimination legislation relevant customs and quarantine regulations relevant Australian standards industrial relations and workplace compensation legislation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	I - Customer Service

AVII4015A Monitor and enhance customer service excellence

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to organise, monitor and enhance the levels of customer service within an airline. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be must be carried out in accordance with workplace standards and procedures for the provision of customer service. Work is performed under limited supervision. It involves the application and monitoring of enhanced customer service principles and procedures to day-to-day interactions with internal and external customers during workplace operations.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Deliver excellence in customer service	1.1 Customer service expectations are consistently exceeded 1.2 Quality, safety, resource and delivery standards are consistently met 1.3 Airline records are maintained accurately in accordance with airline systems and procedures
2 Monitor and adjust customer service performance	2.1 Customer service performance standards are monitored and reviewed using a range of systems and techniques 2.2 Appropriate adjustments to ensure customer satisfaction is maintained are made decisively and promptly and as an accurate reflection of company procedures 2.3 Resource requirement changes are organised in advance wherever and whenever possible in accordance with company procedures 2.4 Negative impact events and factors are promptly identified and actions are taken to minimise effect and prevent recurrence 2.5 Peer coaching and mentoring support is provided to assist colleagues to meet and enhance company customer service standards
3 Seek information from customers and staff	3.1 Regular feedback on service quality is sought and obtained from internal and external customers using a variety of data collection methods 3.2 Devising improved methods for ensuring service excellence is encouraged among customers and colleagues 3.3 Customer and colleague feedback is acknowledged and followed up as appropriate
4 Develop approaches to enhance customer service	4.1 Initiatives to enhance the quality of customer service are identified and forwarded to appropriate personnel 4.2 Reasons for exchanging customer service performance information are communicated clearly with colleagues 4.3 Participation in the development of new approaches/initiatives to customer service is undertaken
5 Encourage staff to take responsibility for customer service problems	5.1 Coaching and support is provided to assist colleagues in handling difficult customer situations 5.2 Responsibility for service delivery and customer satisfaction is assumed 5.3 Opportunities for improving customer relationships are discussed among the whole team and constructive suggestions are made 5.4 Appropriate responses are made to colleagues' suggestions in a timely manner

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant duty of care responsibilities
Relevant OH&S and environmental procedures and regulations
Airline company structure, products, services, policies and procedures
Airline company customer service principles and philosophies
Leadership principles
Workplace procedures relevant to work activities
Customer service, quality and continuous improvement principles, policies and procedures
Feedback and coaching techniques
Resource management (human and financial)
Legal issues that relate to quality service management
Types of operations carried out in the workplace concerned
Sources of information and documentation needed for workplace operations
Required skills:
Communicate effectively with others when monitoring and enhancing customer service excellence, including the use of telephone techniques, public speaking system and other communication devices
Effectively use interpersonal skills
Effectively handle customer queries and complaints
Read and interpret instructions, procedures, information and labels relevant to the provision of customer service
Interpret and follow operational instructions and prioritise work
Complete documentation related to the monitoring and enhancing of customer service excellence
Write simple reports and records of inquiries
Work collaboratively with others when monitoring and enhancing customer service excellence
Adapt appropriately to cultural differences in the workplace, including modes of behaviour, communication and interactions with others
Promptly report and/or rectify any identified problems that may arise when monitoring and enhancing customer service excellence, in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when monitoring and enhancing service excellence
Apply precautions and required action to minimise, control or eliminate hazards that may exist during work activities
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities depending on differing operational contingencies and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S and security procedures according to relevant regulations
Identify and correctly use equipment required when monitoring and enhancing customer service excellence

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Customer service is provided:	in all areas of both ground operations and service and flight operations. This includes the provision of a range of services and/or the collection, movement, storage and delivery of equipment, goods, materials, passengers and various forms of freight
Workplace activities may be conducted:	by day or night in any weather conditions
Customers may be:	internal or external
Requirements for work may include:	site restrictions and procedures relevant domestic and international regulations security procedures communications equipment hours of operation authorities and permits use of safety and personal protective equipment
Consultative processes may involve:	existing and potential customers/clients other employees and supervisors suppliers manufacturers relevant authorities management union representatives OH&S specialists other maintenance, professional or technical staff
Communications systems may involve:	face-to-face conversation telephone fax email electronic data transfer of information (EDI) mail personal announcement systems (PA)
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures workplace procedures organisational procedures established procedures
Documentation/records may include:	workplace procedures and customer service standards job specifications operations manuals and instructions induction documentation competency standards and training materials manufacturers specifications, instructions and advice including material safety data sheets workplace operating procedures and policies supplier and/or client instructions relevant Australian and international regulations, codes, standards and certification requirements OH&S procedures quality assurance procedures emergency procedures customer service manuals continuous improvement processes
Applicable regulations and legislation may include:	relevant state/territory and international regulations, codes and procedures relevant Australian and international standards and certification requirements dangerous goods and hazardous substances codes and regulations relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant anti-discrimination legislation relevant privacy and confidentiality legislation relevant freedom of information requirements

Unit Sector(s)

Not applicable.

Competency field

Competency Field	I - Customer Service

AVIJ2001B Contribute to the achievement of on-time performance standards

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to contribute to the achievement of on-time performance standards during preparations for the departure of a commercial aircraft flight, including contributing to on-time performance through efficiency and effectiveness in work activities, identifying and minimising potential causes of delays to flight departure, and taking appropriate action in the event of unavoidable delays. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in accordance with workplace procedures and the relevant regulatory requirements. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under some supervision usually within a team environment. Work involves the application of customer service principles and procedures, regulations, safety codes and protocols when contributing to the achievement of on-time performance standards across a variety of operational contexts within the Australian aviation industry.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Contribute to on-time performance	1.1 Procedures and checklists to facilitate on-time performance are closely followed when carrying out work activities 1.2 Work activities in preparation for flight departure are commenced on time and are conducted efficiently and effectively in accordance with workplace procedures 1.3 Appropriate assistance is provided to others to overcome problems and to enable the achievement of on-time performance targets
2 Identify and minimise potential causes of delays	2.1 Potential causes of delays to flight departure arising within area of responsibility are promptly identified and communicated to relevant personnel 2.2 Safe action to minimise or eliminate potential causes of delays is determined and taken in conjunction with other relevant staff in accordance with workplace procedures 2.3 Supervisors and other relevant staff are advised of any potential problems and any action taken to address them and/or avoid potential delays
3 Take action in the event of unavoidable delays	3.1 Where delays in preparation for flight departure have been unavoidably experienced, appropriate safe action is taken in conjunction with other staff to make up the lost time and thereby enable the on-time departure of the aircraft if possible 3.2 Action being taken to make up lost time due to unavoidable problems is communicated to passengers, supervisors and other relevant staff in accordance with workplace procedures

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Pertinent sections of relevant regulations
Relevant OH&S and environmental protection regulations
Relevant customs, quarantine, equal opportunity and anti-discrimination regulations
Principles of customer service and on-time performance
Workplace standards for on-time performance
Roles and responsibilities of staff involved in the achievement of on-time performance standards
Procedures for relevant workplace activities carried out in preparation for flight departure
Potential causes of delays that may occur when preparing for aircraft departure and appropriate action that should be taken in each case
Required skills:
Communicate effectively with others when contributing to the achievement of on-time performance standards
Read and interpret instructions, regulations, procedures and other information relevant to the achievement of on-time performance standards
Interpret and follow operational instructions and prioritise work
Complete documentation related to the achievement of on-time performance standards
Operate electronic communication equipment to required protocol
Work collaboratively with others when contributing to the achievement of on-time performance standards
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when contributing to the achievement of on-time performance standards in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when contributing to the achievement of on-time performance standards
Apply precautions and required action to minimise, control or eliminate hazards that may exist when contributing to the achievement of on-time performance standards
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required when contributing to the achievement of on-time performance standards

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Work activities in preparation for aircraft departure may be carried out:	for any commercial aircraft flight during short and/or long haul services in any allowable operating and weather conditions in accordance with enterprise and operational requirements
Performance may be demonstrated:	in approved simulated work conditions at an operational airport
Potential causes of flight delays may include:	delays in commencing check-in operations malfunctioning check-in systems power failure at the airport staff shortages due to illness or other reasons aircraft malfunction delays in cleaning and preparing aircraft security alert late arrival of connecting aircraft late passengers or passengers who have missed flight unruly behaviour or disturbance amongst passengers accidental double booking airport emergency passengers with excess baggage or oversize/weight cabin baggage delays in loading baggage delays in catering/resourcing services for the aircraft
Action to overcome delays may include:	accessing additional staff accelerating other pre-departure activities assisting other staff as required developing and implementing appropriate strategies to overcome/minimise delays
Persons consulted may include:	passengers other crew members other ground support staff catering staff aircraft resourcing staff baggage handling staff supervisors and managers technical staff
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	sections of Civil Aviation Safety Regulations and Civil Aviation Orders relevant to workplace activities workplace procedures and instructions and job specifications work activity checklists and procedures workplace customer service standards, policies and procedures relevant operational manuals emergency procedures flight passenger schedules manufacturers instruction relevant to the servicing and operation of equipment used in work activities in preparation for flight departure induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders relevant OH&S legislation environmental protection legislation relevant food handling and hygiene legislation equal opportunity and anti-discrimination legislation relevant customs and quarantine regulations relevant Australian Standards industrial relations and workplace compensation legislation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	J - Quality

AVIJ4002B Conduct quality control operations related to refuelling_defuelling aircraft

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to conduct quality control operations related to refuelling/defuelling aircraft, including taking samples from dispensers/fuellers, conducting a visual check of fuel samples, testing membrane filtration (millepore sampling) and measuring pressure differential on filter vessels. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in accordance with workplace procedures and relevant regulatory requirements. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under some supervision usually within a team environment. Work involves the application of quality control procedures and regulatory requirements to the conduct of quality control operations related to refuelling/defuelling aircraft across a variety of operational contexts within the Australian aviation industry.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1Conduct dispenser sampling processes	1.1 Fuel samples are taken from the dispenser for visual testing at the commencement of daily operations and during fuelling operations in accordance with workplace procedures and regulatory requirements
2Conduct fueller sampling processes	2.1 Fuel samples are taken from the fueller for visual testing at the commencement of daily operations and during fuelling operations in accordance with workplace procedures and regulatory requirements 2.2 Additional samples are taken from the fueller after defuelling operations, vehicle washing, maintenance and heavy rain
3Conduct visual check of fuel samples	3.1 Fuel sample is inspected and the colour correctly identified and interpreted to determine the grade of fuel in accordance with workplace procedures and established colour criteria 3.2 Sample is correctly inspected for free water and dirt particles in accordance with workplace procedures and established manual or automated processes 3.3 Water detector capsules are correctly used to check for suspended water in accordance with manufacturers instructions and workplace procedures 3.4 Results of visual checks are recorded/reported in accordance with workplace procedures and regulatory requirements
4Test membrane filtration (millepore sampling)	4.1 Hydrant dispenser vehicle is correctly positioned at the test rig and interlocked/chocked in accordance with workplace procedures 4.2 Fuellers are correctly tested independent of the test rig by circulating product through the delivery hose back to tank to achieve required flow rates 4.3 Bonding leads are attached in accordance with workplace procedures 4.4 In the case of fuellers/dispensers, the delivery hoses are connected to achieve a flow rate of at least 50% of rated flow of filter 4.5 In the case of a hydrant dispenser, lanyard is connected to the pit valve and inlet hose is correctly connected in accordance with workplace procedures 4.6 Colorimetric capsule is loaded in accordance with manufacturers instructions and workplace procedures (Note: for gravimetric testing and microbiological testing [black millepore] capsules are generally pre-loaded in a laboratory) 4.7 Checks are made to ensure capsule is correctly located in the housing with the millepore monitor inlet facing upstream 4.8 Apparatus is correctly connected to filter outlet millepore sample connection or nozzle millepore sample point 4.9 Pressure and flow rate are adjusted to workplace specifications 4.10 Apparatus is flushed 4.11 In case of monthly calorimetric test, sample is drawn 4.12 In case of three-monthly gravimetric and microbiological tests, initial sample is drawn for gravimetric test then gravimetric capsule is replaced with microbiological capsule and another sample drawn in accordance with workplace procedures 4.13 Apparatus is disconnected and capsule is removed 4.14 Gravimetric and microbiological samples are labelled and despatched to laboratory in accordance with workplace procedures 4.15 Colorimetric assessment is conducted in accordance with manufacturers instructions and workplace procedures 4.16 Results of tests are documented in accordance with workplace procedures and regulatory requirements
5Measure pressure differential on filter vessels	5.1 Gauge is checked in accordance with manufacturers instructions and workplace procedures 5.2 Flow through vessel into aircraft or test rig is started in accordance with workplace procedures 5.3 Pressure differential at maximum flow rate obtained is read 5.4 Results are analysed and recorded in accordance with workplace procedures and regulatory requirements 5.5 In situations where the differential pressure exceeds filter manufacturers recommended differential pressure, at flow rates above 50% of the maximum rated flow of the filter vessel, the situation is to be reported immediately to supervisor in accordance with workplace procedures and regulatory requirements for investigation

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders and other regulations pertaining to quality control processes carried out when refuelling/defuelling aircraft
Relevant OH&S and environmental procedures and regulations
Knowledge of quality control principles and processes as they apply to aircraft fuelling/defuelling operations
Workplace procedures for conducting various quality control operations related to refuelling/defuelling aircraft
Manufacturers instructions for equipment used in quality control processes
Risks that exist when conducting quality control operations during the refuelling/defuelling of aircraft and related risk control procedures and precautions
Problems that may occur when conducting quality control operations during the refuelling/defuelling of aircraft and appropriate action that should be taken in each case
Required skills:
Communicate effectively with others when conducting quality control operations related to refuelling/defuelling aircraft
Read and interpret instructions, regulations, procedures and other information relevant to quality control operations related to refuelling/defuelling aircraft
Interpret and follow operational instructions and prioritise work
Complete documentation related to quality control operations related to refuelling/defuelling aircraft
Operate electronic communication equipment to required protocol
Work collaboratively with others when conducting quality control operations related to refuelling/defuelling aircraft
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when conducting quality control operations related to refuelling/defuelling aircraft in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when conducting quality control operations related to refuelling/defuelling aircraft
Apply precautions and required action to minimise, control or eliminate hazards that may exist when conducting quality control operations related to refuelling/defuelling aircraft
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required when conducting quality control operations related to refuelling/defuelling aircraft

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Sampling and quality control operations may be carried out:	for any aircraft types at major or minor airports in any allowable operating and weather conditions in accordance with regulatory and operational requirements
Performance may be demonstrated:	in approved simulated quality control processes during quality control operations during the refuelling/defuelling of aircraft at an airport
Quality control processes may include:	dispenser sampling fueller sampling visual checks of fuel samples membrane filtration tests (millepore sampling) measurement of pressure differential on filter vessels
Personal protection equipment may include:	gloves safety headwear and footwear hearing protection safety glasses mask or respirator safety vest high visibility clothing approved uniform
Hazards may include:	sparks and other forms of ignition contamination of, or from, materials being handled spill, leakages, ruptures fuel vapours other vehicles on tarmac jet blast rotating propellers hazardous or dangerous materials noise dust
Hazard management is:	consistent with the principle of hierarchy of control with elimination, substitution, isolation and engineering control measures being selected before safe working practices and personal protective equipment
Persons consulted during quality control operations may include:	aircrew airline engineers or representatives other refuelling staff supervisors and managers ground support staff technical staff
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	sections of Civil Aviation Safety Regulations and Civil Aviation Orders relevant to quality control operations when refuelling/defuelling aircraft IATA Guidelines for Aviation Fuel Quality Control and Operating Procedures for Joint Inter Plane Fuelling Services (JIG Guidelines) OH&S and environmental protection regulations workplace procedures and instructions and job specification quality control process checklists emergency procedures flight schedules manufacturers specifications and instructions for the quality control equipment induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders IATA Guidelines for Aviation Fuel Quality Control and Operating Procedures for Joint Inter Plane Fuelling Services (JIG Guidelines) Australian Dangerous Goods Code (ADG Code) relevant OH&S legislation environmental protection legislation relevant Australian Standards industrial relations and workplace compensation legislation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	J - Quality

AVIK2001B Use computers in the aviation screening workplace

Modification History

Release 1. Revised unit.

This unit replaces and is equivalent to AVIK2001A Use computers in the aviation screening workplace.

Unit Descriptor

This unit involves the skills and knowledge necessary to operate a computer in the aviation screening workplace. This includes identifying the correct computer systems and software to use, setting up and shutting down equipment for use and inputting files or data in accordance with work requirements.

Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Work must be carried out in accordance with relevant occupational health and safety (WHS/OHS) requirements and workplace procedures concerning the use of computers in the workplace.

Work is performed under some supervision usually within a team environment.

Work involves the application of routine procedures for the use of computers in the aviation screening workplace.

Licensing/Regulatory Information

Refer to Unit Descriptor.

Pre-Requisites

Nil.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

1	Identify computerised screening systems	1.1	Computerised screening systems are identified
1.2	Job specific functions and computer applications applicable to the aviation screening workplace are identified
1.3	Faults, errors or system malfunctions are identified and responded to in accordance with workplace procedures
2	Use computerised screening equipment	2.1	Computerised screening equipment and office furniture are adjusted to meet WHS/OHS requirements
2.2	Computerised screening equipment is booted and personal log-in is used in accordance with workplace procedures
2.3	Correct programs are used in accordance with workplace and manufacturers’ procedures
2.4	System data is identified and accessed through appropriate programs and procedures
2.5	Data is interpreted correctly in accordance with workplace procedures
2.6	Screening data is entered using correct screening equipment and procedures with an emphasis on accuracy
3	Ensure security of data	3.1	Security procedures for the protection of data are followed at all times and in accordance with workplace procedures

Required Skills and Knowledge

This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant WHS/OHS requirements concerning the use of computerised screening equipment
WHS/OHS risks and hazards associated with using computerised screening equipment and ways of controlling risks
Workplace procedures for the use of computerised screening systems appropriate for work role
Typical problems that can occur when using computerised screening systems and appropriate actions that can be taken to prevent or solve them
Housekeeping standards and procedures
Workplace or site layout including any applicable security zones
Password protection procedures
Types and functions of computerised screening systems
Reporting systems used in the aviation screening workplace

Required skills:
Communicate effectively with others when using computerised screening systems
Read and interpret instructions, procedures, information and manuals relevant to the use of computerised screening systems
Interpret and follow instructions and prioritise work
Complete electronic documentation using computerised screening systems
Identify and use computerised screening equipment, software, processes and procedures required within the context of the job
Work collaboratively with others when using computerised screening systems
Report and/or rectify any identified computerised screening system problems, faults or malfunctions
Implement contingency plans for unanticipated situations
Monitor work activities in terms of planned schedule
Modify activities depending on differing operational contingencies, risk situations and environments
Adapt to differences in computerised screening systems
Maintain hand-eye coordination

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include: correctly identify the types of computerised equipment, systems and functions used in the aviation screening workplace respond correctly to faults in operating systems, software applications or operator errors demonstrate the ability to start up, log in to and load all systems required to fulfil the aviation screening job role demonstrate an ability to accurately input data to a computerised screening system implement correct procedures and management and security of data.
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts. Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace. In real environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, legislation, codes of practice and operation manuals.
Assessment for Passenger/Non-Passenger Screener and Checked Baggage Screener Roles	Assessment must: be undertaken by a registered training organisation. Assessment of knowledge must: be conducted through written/oral assessments. Practical assessment must: be undertaken by a registered training organisation occur in an appropriate range of situations in the workplace.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Job functions may be conducted:	in a range of work environments by day or night
Aviation screening workplaces may be:	large, medium or small airports
Computerised screening equipment may include:	keyboards monitors bar code readers computers printers networks X-ray screening equipment
Computer applications may include:	word processors electronic data interchange systems information databases and storage systems work organisation systems internet browsers X-ray screening systems
Hazards may include:	hazardous or dangerous materials contamination of, or from, materials being handled spills, leakages, ruptures dust/vapours
Personnel in the work area may include:	customers and clients workplace personnel site visitors contractors official representatives
Communication in the work area may include:	phone electronic data interchange fax email internet radio oral, aural or signed communications
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may be referred to as:	airport procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	manufacturers’ instructions concerning the use of computing equipment workplace procedures and policies for the use of computer equipment supplier and/or client instructions relevant codes of practice relevant legislation, regulations and related documentation standards and certification requirements quality assurance procedures emergency procedures
Applicable regulations and legislation may include:	Australian legislation and international regulations and codes of practice IATA standard for air cargo packaging (TACT Rules) Australian Civil Aviation Regulations or Civil Aviation Safety Regulations Civil Aviation legislation local instructions relevant WHS/OHS legislation environmental protection legislation relevant security regulations relevant Australian Standards industrial relations and workplace compensation legislation

Unit Sector(s)

Not applicable.

Competency Field

K – Technology

AVIK3002A Use infotechnology devices in the workplace

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to use infotechnology devices in the workplace, including identifying infotechnology equipment and systems; setting up and shutting down equipment for use; and inputting, retrieving and presenting files/data in accordance with work requirements. Licensing, legislative, regulatory or certification requirements are not applicable to this unit.

Application of the Unit

Work must be carried out in accordance with the relevant occupational health and safety (OH&S) regulations and workplace procedures concerning the use of infotechnology equipment in the workplace.

Work is performed under some supervision, generally within a team environment. It involves the application of routine procedures for the use of computers for information management in the transport and logistics industry.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

1	Identify infotechnology systems	1.1	Types of infotechnology equipment used in the work area are identified
1.2	Functions of equipment, component parts and accessories are identified
1.3	Applications for workplace activities of the different infotechnology equipment and systems are interpreted
1.4	Routine faults in operating systems, software applications and operator errors are identified
1.5	Sources of information on rectifying/reporting faults with operating equipment, systems and application are identified
2	Access and operate computer-based equipment and systems	2.1	Work environments and equipment are adjusted to meet ergonomic requirements and workplace policy and procedures
2.2	Systems are accessed and checked where required for viruses
2.3	Equipment is set up for work requirements in accordance with workplace procedures and manufacturers guidelines
2.4	Operating manuals and/or help screens for infotechnology equipment and software are used to inform work practices
2.5	Software packages and accessories for required application are selected and accessed
2.6	Required file and/or data to be accessed is identified
2.7	Files/data are filed according to workplace
2.8	Shut-down procedures for files, applications and equipment are followed
3	Input, store and present files/data	3.1	Data is entered using appropriate equipment, keyboard/mouse, bar code reader, touch screen or other system
3.2	Accurate input is confirmed
3.3	Files are accessed in accordance with workplace procedures
3.4	Data is manipulated to suit work requirements and checked for accuracy
3.5	Saved files are accessed through relevant directories
3.6	Information and disk(s) are stored where appropriate
3.7	Information is presented using computerised projection facilities where required
4	Implement workplace procedures for management and security of data	4.1	Security procedures are followed in accordance with workplace procedures
4.2	Precautions against the loss or corruption of data are followed in accordance with workplace procedures

Required Skills and Knowledge

This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant OH&S procedures and guidelines concerning the use of computer equipment in the workplace
OH&S risks and hazards when using computer equipment for work tasks, and ways of controlling the risks/hazards
Workplace procedures for the use of computer equipment and application software appropriate for work role
Typical problems that can occur when using infotechnology devices, and computer applications in the workplace and related appropriate action that can be taken to prevent or solve them
Housekeeping standards and procedures required in the workplace
Workplace or site layout
Required skills:
Communicate effectively with others when using infotechnology devices in the workplace
Read and interpret instructions, procedures, information and manuals relevant to the use of infotechnology devices in the workplace
Interpret and follow operational instructions and prioritise work
Access and/or complete electronic documentation through the use of infotechnology devices in the workplace
Identify and use computer equipment, software, processes and procedures required within the context of the job
Work collaboratively with others when using infotechnology devices in the workplace
Promptly report and/or rectify any identified problems, faults or malfunctions that may arise when using infotechnology devices in the workplace in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unanticipated situations that may arise when using infotechnology devices in the workplace including the use of security and backup software and procedures
Apply precautions and required action to minimise, control or eliminate hazards that may exist when using infotechnology devices in the workplace
Monitor work activities in terms of planned schedule
Modify activities depending on differing operational contingencies, risk situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in software and equipment in accordance with standard operating procedures
Maintain eye-hand coordination

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement Assessment must include exercises which demonstrate competent performance of the following in a range of situations: correctly operating all infotechnology devices used within the workplace in accordance with operational requirements correctly identifying fault finding procedures
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment, and/or in an appropriate range of situations in the workplace

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
The operations may be conducted:	in a range of work environments by day or night in a range of typical weather conditions
Customers may be:	internal or external
Workplaces may comprise:	large, medium or small worksites
Work may be conducted:	in a range of work contexts
Infotechnology equipment may include:	keyboards monitors bar code readers printers central processors CD-ROM drives floppy disk drives zip drives USB drives touch screens Personal Digital Assistant (PDA) visual display units desktop computers laptop computers notebooks/iPads radio frequency devices computer driven projectors
Computer applications may include:	word processing software inventory control and stock management systems electronic data interchange (EDI) systems information databases and storage systems invoicing and payment systems manifests control systems work organisation systems networks including intranet/internet browsers computerised presentation software computerised control/monitoring systems
Personnel in the work area may include:	workplace personnel site visitors contractors official representatives
Communication in the work area may include:	phone/mobile phones electronic data interchange (EDI) fax email internet radio oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Information/documents may include:	goods identification numbers and codes manifests, bar codes, goods and container identification/serial number manufacturers instructions concerning the use computing equipment workplace procedures and policies for the use of computer equipment supplier and/or client instructions material safety data sheets relevant codes of practice safeworking or other notices relevant legislation, regulations and related documentation award, enterprise bargaining agreement, other industrial arrangements standards and certification requirements quality assurance procedures emergency procedures
Applicable regulations and legislation may include:	relevant state/territory OH&S legislation relevant state/territory environmental protection legislation workplace relations regulations workers compensation regulations Dangerous Goods Code and regulations

Unit Sector(s)

Not applicable.

Competency field

K - Technology

AVIL2001B Manage a check-in queue

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to manage a check-in queue, including organising the queue, combing the queue for passengers requiring urgent service, identifying and moving passengers to the front of the queue whose flights are about to start boarding, providing information to passengers in the queue and responding to queries from queue members. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in accordance with relevant workplace procedures. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under some supervision usually within a team environment. Work involves the application of customer service principles and procedures and protocols to manage check-in queues across a variety of operational contexts within the Australian aviation industry.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Organise queue	1.1 Queue is organised using appropriate signage, barriers and other resources in accordance with workplace procedures 1.2 Any breaches of queue protocol are identified and appropriate action is taken to courteously advise the passengers concerned of the correct procedures to be followed 1.3 Progress of the queue is monitored and appropriate action is taken to adjust servicing resources and/or reorganise queue in situations where the queue becomes excessively long/short or requires reorganisation due to late boarding passengers
2 Comb queue for passengers requiring urgent or express service	2.1 Queue is combed at appropriate times to identify passengers who have priority need for rapid check-in in accordance with workplace procedures 2.2 Passengers identified as having priority needs for check-in are moved to the head of the queue 2.3 Passengers without baggage are directed to proceed to express check-in or the gate customer service desk 2.4 Appropriate explanations are provided to other passengers in the queue of the reasons for the priority service
3 Provide information/special assistance to passengers in queue	3.1 Passengers are provided with relevant information on queuing arrangements and boarding progress using public address systems and other communication systems in accordance with workplace procedures 3.2 Where appropriate, information is provided to individual passengers on matters relevant to their check-in 3.3 Passengers are given appropriate information on delays and cancelled or re-organised flight progress using public address systems and other communication systems in accordance with workplace procedures 3.4 Passengers that require special assistance, such as the elderly, families with infants or people with disabilities, are identified
4 Respond to queries from queue members	4.1 Queries from passengers in a queue are courteously received and interpreted in accordance with workplace customer service standards 4.2 Appropriate responses are given to passenger enquiries in accordance with workplace procedures 4.3 Where a response cannot be immediately provided, the query is referred to an appropriate supervisor or other staff for appropriate action

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
Relevant OH&S procedures and regulations
Relevant equal opportunity and anti-discrimination regulations
Principles of customer service
Airline standards and procedures for managing a check-in queue
Workplace procedures for providing appropriate assistance and advice to passengers awaiting check-in for an aircraft flight
Resources and equipment used during queue management
Risks that exist when communicating with passengers during check-in procedures and related risk control procedures and precautions
Problems that may occur when communicating with passengers during check-in procedures and appropriate action that should be taken in each case
Required skills:
Communicate effectively with others when managing a check-in queue
Read and interpret instructions, regulations, procedures and other information relevant to a check-in queue
Interpret and follow operational instructions and prioritise work
Complete documentation related to a check-in queue
Operate electronic communication equipment to required protocol
Work collaboratively with others when managing a check-in queue
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when managing a check-in queue in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when managing a check-in queue
Apply precautions and required action to minimise, control or eliminate hazards that may exist when managing a check-in queue
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required when managing a check-in queue

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Queue management may be conducted:	at international, domestic and regional airports for both short and/or long haul services in any category of service, including economy, business class, first class and airline club in accordance with enterprise and operational requirements
Performance may be demonstrated:	in an appropriately simulated workplace situation at an operational airport
Queuing resources may include:	signs fixed barriers portable barriers queuing carpets public address systems two-way radios and mobile phones
Persons consulted may include:	passengers other crew members ground staff catering staff aircraft resourcing staff technical staff
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	sections of Civil Aviation Safety Regulations and Civil Aviation Orders relevant to check-in operations airline procedures and instructions and job specifications emergency procedures flight passenger schedules induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders relevant OH&S legislation equal opportunity and anti-discrimination legislation industrial relations and workplace compensation legislation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	L - Resource Management

AVIL2005A Complete routine administrative tasks

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to complete routine administrative activities in a transport, warehousing, distribution and/or storage workplace, including receiving and distributing incoming mail, receiving and despatching outgoing mail, filing documents, and receiving and relaying written and oral messages. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Work must be carried out in accordance with the relevant regulations and workplace procedures.

Work is performed under supervision. It involves the application of the basic principles and routine procedures to complete routine administrative tasks in a transport, warehousing, distribution and/or storage organisation.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

1	Receive and distribute incoming mail	1.1	Incoming mail is checked and registered to ensure accuracy of records
1.2	Urgent and confidential mail is identified and distributed to the addressee promptly
1.3	Mail is sorted and despatched to nominated person/location
1.4	Damaged, suspicious or missing items are recorded and where necessary reported in accordance with workplace procedures
2	Receive and despatch outgoing mail	2.1	Outgoing mail is collected from required sections of the organisation, checked and sorted to ensure all items are correctly prepared for despatch
2.2	Mail items are collated, recorded in the register (where applicable) and correctly despatched to meet designated timelines
3	File documents	3.1	Documents are classified, sorted and filed in accordance with workplace procedures
3.2	Classification uncertainties are referred to other personnel in accordance with workplace procedures
3.3	Documents are identified and retrieved
3.4	Specified files/records are located within designated timelines
3.5	Located files are extracted from system and despatched to the nominated person
3.6	Security and confidentiality procedures are followed
4	Receive and relay written and oral messages	4.1	Messages are received and accurately recorded
4.2	Areas of uncertainty are clarified with conveyor of the message
4.3	Messages are relayed to the nominated person within designated timelines

Required Skills and Knowledge

This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant state and territory regulations
OH&S procedures and guidelines relevant to administrative operations
Hazards in routine administrative operations in the workplace and related precautions to control the risk
Workplace procedures and policies for the completion of routine administrative tasks
Housekeeping standards and procedures required in the workplace
Requirements of work systems operations and relevant equipment
Typical problems that can occur when completing routine administrative tasks and appropriate action that can be taken to prevent or solve them
Equipment, methods and strategies used in the routine administration operations
Required skills:
Communicate effectively with others when completing routine administrative tasks
Read and interpret simple instructions, procedures and information relevant to the completion of routine administrative tasks
Interpret and follow operational instructions and prioritise work
Complete documentation related to routine administrative tasks
Operate electronic communication equipment to required protocol
Work collaboratively with others when completing routine administrative tasks
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may arise when completing routine administrative tasks in accordance with regulatory requirements and workplace procedures
Monitor work activities in terms of planned schedule
Modify activities depending on differing operational contingencies, risk situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Operations may be conducted:	in a range of work environments and weather conditions by day or night
Customers may be:	internal or external
Mail items may include:	company procedures bulk quantities single items letters facsimiles emails
Receival and despatch processes for internal and external mail/documents/messages follow:	workplace processes and procedures
Requirements for work may include:	workplace procedures site restrictions and procedures use of safety and personal protective equipment communications equipment hours of operations security procedures relevant regulations
Consultative processes may involve:	potential customers and existing clients other employees and supervisors management union representatives industrial relations, Occupational Health and Safety specialists other professional or technical staff
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Communication in the work area may include:	fixed phone mobile phone fax email internet radio oral, aural or signed communications
Depending on workplace context, personal protective equipment may include:	gloves safety headwear and footwear sunglasses and UV protection two-way radios high visibility clothing
Information documents may include:	workplace procedures and policies for the completion of routine administrative tasks associated with courier and delivery operations operations manuals job specifications induction documentation competency standards and training materials manufacturers clients specifications, instructions and labelling advice including material safety data sheets Dangerous Goods Code, Explosives Code, HAZCHEM codes and other regulations pertaining to the delivery of mail courier items supplier and/or client instructions international transport regulations, codes and procedures Australian and international standards, criteria and certification requirements award, enterprise bargaining agreement, other industrial arrangements quality assurance procedures emergency procedures
Applicable regulations and legislation may include:	state/territory roads and traffic authority road rule and licence requirements Australian Dangerous Goods Code, Explosives Code, HAZCHEM codes, and other relevant regulations pertaining to the delivery of mail courier operations relevant Australian and international standards, criteria and certification requirements relevant state/territory environmental protection legislation relevant state/territory OH&S legislation

Unit Sector(s)

Not applicable.

Competency field

L – Resource Management

AVIL2006A Promote effective workplace practice

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to promote effective workplace practice, including contributing positively to the work team environment, observing and promoting work safety procedures, maintaining and promoting the well being of workplace team(s), and participating in competency development activities. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Work must be carried out in accordance with the regulatory and workplace requirements relevant to the promotion of effective workplace practice.

Work is performed individually, but the ability to work within a team environment may be required. It involves the application of workplace procedures and relevant regulatory and code requirements to the promotion of effective workplace practice as part of work activities in the rail transport and/or allied industries.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

1	Contribute positively to the work team environment	1.1	Workplace objectives are identified, interpreted and positively promoted to associated personnel and/or work team members
1.2	Communications with associated personnel and/or work team members are effectively established
1.3	Disputes are resolved through effective negotiation with the relevant individuals or groups
1.4	Quality assurance measures are maintained, systems improvement suggestions are encouraged, and proposals submitted to relevant authorities
2	Observe and promote work safety procedures	2.1	Relevant statutory and workplace requirements for occupational health and safety (OH&S) are communicated to all personnel and implemented at all worksites
2.2	Accidents and injuries are reported and investigated in accordance with workplace policy
2.3	Potential hazards and safety risks are identified, investigated and recommendations for preventative action referred to appropriate authorities
2.4	Training in programs of OH&S and first aid are implemented
3	Maintain and promote well being of team	3.1	Prescribed medical and physical fitness criteria are promoted and maintained within the work environment
3.2	Situations threatening safety arising from physical/psychological incompatibility with the work environment are identified and resolved
4	Participate in competency development	4.1	Competencies required for work are identified, attained and maintained
4.2	Personal development and other competency development programs are accessed and undertaken
4.3	Competency deficiencies in personnel are identified and remedial action, including counselling, is initiated where necessary
4.4	Workplace trainer and assessor requirements are identified and satisfied

Required Skills and Knowledge

This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Regulations and codes of practice relevant to the workplace practices
Relevant OH&S and environmental protection procedures and guidelines
Workplace procedures and policies for the promotion of effective work practices
Focus of operation of work systems, equipment, management and site operating systems
Elements of workplace operations relevant to effective work practice, including: workplace corporate plans, goals and objectives and industrial relations, communication and negotiation techniques and the benefits, advantages and disadvantages associated with them, group work practices and group dynamics, corporate customer service objectives, workplace procedures related to recording of customer enquiries and actions, dispute settlement processes, workplace OH&S and physical fitness requirements and related first-aid policies, and competencies and skills required for workplace career path levels,
Problems that may occur during work activities and appropriate action that can be taken to resolve the problems,
Documentation and reporting requirements in the workplace
Required skills:
Communicate effectively with customers, associated personnel and all work team members when completing work activities
Read and interpret instructions, procedures, information and workplace publications relevant to work activities
Interpret statistics related to workloads and quality assurance measures
Interpret and follow operational instructions and prioritise work
Complete documentation related to work activities
Operate electronic communication equipment to required protocol
Lead and coordinate the activities of multi-disciplinary work teams or specialist work groups
Apply principles of time management
Counsel personnel on work related issues
Settle disputes through face-to-face and group-based negotiation
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems, faults or malfunctions in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unplanned events
Apply precautions and required action to minimise, control or eliminate hazards that may exist during work activities
Monitor work activities in terms of planned schedule
Coordinate the promotion of safe work practices, competency enhancement and work practice improvements throughout the work groups
Modify activities depending on differing operational contingencies, risk situations and environments
Apply fatigue management knowledge and techniques
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Operate and adapt to differences in equipment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Work at heights or in confined spaces as required by the job
Maintain the required level of physical fitness in team members
Check and replenish fluids and carry out lubrication processes in the course of work activities

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Work may be conducted:	in a range of work environments by day or night
Workplaces may comprise:	large, medium or small worksites
Work environment may be:	in a depot, a worksite or a store, either as an individual, a team leader or a coordinator
Work may involve exposure to:	chemicals dangerous or hazardous substances movements of equipment, goods and vehicular traffic
Equipment may include:	customer information workplace procedures quality assurance policy relevant OH&S guidelines relevant competency guidelines
Consultative processes may involve:	employees, supervisors and managers customers suppliers and contractors industrial relations and OH&S specialists
Communication in the work area may include:	phone electronic data interchange (EDI) fax email internet RF systems oral, aural or signed communications
Personal protective equipment may include:	gloves safety headwear and footwear safety glasses two-way radios high visibility clothing
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Information/documents may include:	regulatory and/or code requirements relevant to workplace activities workplace procedures and policies workplace objectives customer enquiries, responses and records quality assurance measures relevant to workplace activities training materials competency guidelines operations manuals, job specifications and induction documentation manufacturers specifications for workplace equipment conditions of service, award, enterprise bargaining agreement, and other industrial arrangements Australian standards and certification requirements relevant to workplace activities emergency procedures
Applicable regulations and legislation may include:	federal and state/territory regulations and codes of practice relevant to workplace activities relevant state/territory OH&S and environmental protection legislation workplace relations regulations including equal opportunity, equal employment opportunity and affirmative action legislation workers compensation regulations

Unit Sector(s)

Not applicable.

Competency field

L – Resource Management

AVIL3002B Complete aircraft despatch duties

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to complete despatch duties for a commercial aircraft flight, including providing appropriate assistance to passengers with special needs, boarding passengers, resolving boarding problems, communicating with cabin/customer service manager and command pilot/captain, processing all required paperwork and despatching the aircraft in accordance with workplace procedures and regulatory requirements. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in accordance with workplace procedures and the relevant regulatory requirements of the Civil Aviation Authority and other relevant regulatory authorities. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under some supervision usually within a team environment. Work involves the application of operational principles and procedures, regulations, safety codes and protocols to the completion of aircraft despatch duties across a variety of operational contexts within the Australian aviation industry.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Provide assistance to passengers with special needs	1.1 Special needs passengers are identified and their boarding passes checked and processed in accordance with workplace procedures 1.2 Special needs passengers are assisted to board the aircraft in accordance with workplace procedures and relevant regulatory requirements
2 Board passengers	2.1 Upon the boarding announcement, passengers are greeted at the gate and their boarding passes either checked manually, or fed into the automated reader 2.2 If using manual processes, the passenger's details are added to the passenger list and loading sheet and their boarding pass processed and returned in accordance with workplace procedures 2.3 If using computerised processes, the passenger's boarding pass is returned, upon confirmation 2.4 In the event of a problem with the boarding pass, appropriate action is taken in consultation with the passenger to resolve the problem 2.5 If a problem with a boarding pass cannot be readily resolved, the passenger is referred to appropriate customer service staff 2.6 Passengers' cabin baggage is monitored for size and weight and, where necessary, checked with the aid of the cabin baggage size gauge 2.7 Where cabin baggage is found to be oversize/overweight, the passenger is courteously advised that it must be carried in the hold and arrangements are made to have it appropriately tagged and transferred to the baggage handling section 2.8 Passengers are directed to the aircraft via the aerobridge/aircraft stairs dependent on type of aircraft and airport facility
3 Communicate with cabin/customer service manager and command pilot/captain	3.1 Appropriate communications are maintained with the cabin/customer service manager on the aircraft to facilitate smooth and timely boarding of passengers 3.2 Printouts or manually-completed passenger list, manifest, load sheet and special meals list are provided to the cabin/customer service manager on the aircraft in accordance with workplace procedures 3.3 Once the provisional load sheet has been signed by the command pilot/captain, a copy is retained in accordance with workplace procedures
4 Despatch aircraft	4.1 Upon closing of aircraft door, authority is given to retract the aerobridge/stairs, where applicable 4.2 Copies of passenger list and load sheet are processed/filed in accordance with workplace procedures and regulatory requirements

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
Relevant OH&S, hygiene and environmental procedures and regulations
Relevant customs, quarantine, equal opportunity and anti-discrimination regulations
Principles of customer service
Airline's on-time performance standards
Workplace standards and procedures for the completion of aircraft despatch duties
Procedures for assisting passengers with special needs
Policies and procedures concerning oversize/overweight cabin baggage
Risks that exist when completing aircraft despatch duties and related risk control procedures and precautions
Problems that may occur when completing aircraft despatch duties and appropriate action that should be taken in each case
Required skills:
Communicate effectively with others when completing aircraft despatch duties
Read and interpret instructions, regulations, procedures and other information relevant to aircraft despatch duties
Interpret and follow operational instructions and prioritise work
Complete documentation related to aircraft despatch duties
Operate electronic communication equipment to required protocol
Work collaboratively with others when completing aircraft despatch duties
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when completing aircraft despatch duties in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when completing aircraft despatch duties
Apply precautions and required action to minimise, control or eliminate hazards that may exist when completing aircraft despatch duties
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required when completing aircraft despatch duties

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Aircraft despatch operations may be completed:	on any aircraft type in commercial service for domestic and international flights for short and/or long haul services in any allowable operating and weather conditions in accordance with enterprise and operational requirements
Performance may be demonstrated:	in an approved simulated aircraft despatch situation during the despatch of a passenger-carrying aircraft
Problems during the despatch of an aircraft may include:	failed-to-board passengers seating problem such as non-notified seat changes or an accidental double booking crew rest seat no longer available need to wait for passengers from a connecting flight passengers who have lost their boarding pass passengers with oversize/overweight cabin baggage malfunctioning aircraft cancellation of flight security alert
Special needs passengers may include:	children travelling alone or under supervision pregnant women nursing mothers the elderly persons with a physical and/or intellectual disability prisoners being transported under escort non-English speaking passengers
Equipment/resources required to assist passengers with various types of special need may include:	wheelchairs transport carts personal elevators ramps special restraints bassinets and other relevant baby equipment appropriate medical equipment translators or text information in appropriate languages identification tags (where relevant)
Persons consulted during the dispatch of an aircraft may include:	passengers customer service manager on the aircraft command pilot/captain other cabin crew and flight crew members ground support staff baggage handling staff aircraft resourcing staff supervisors and managers technical staff
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	sections of Civil Aviation Safety Regulations and Civil Aviation Orders relevant to the completion of aircraft despatch duties workplace procedures and instructions and job specification passenger list/manifest and aircraft load sheet special meals list emergency procedures flight passenger schedules manufacturers instructions for equipment used during aircraft dispatch operations induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	sections of Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to the despatch of aircraft relevant OH&S legislation environmental protection legislation equal opportunity and anti-discrimination legislation relevant customs and quarantine regulations relevant Australian Standards industrial relations and workplace compensation legislation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	L - Resource Management

AVIL3003B Plan an aircraft load

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to plan an aircraft load in accordance with OH&S and other relevant regulatory requirements, including gathering data on the aircraft load, reviewing and analysing data, preparing load sheet/plan, and completing and processing required documentation. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in accordance with workplace procedures and relevant IATA, CASA and other regulatory requirements. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under some supervision usually within a team environment. Work involves the application of operational procedures and relevant regulations to the planning of an aircraft load across a variety of operational contexts within the Australian aviation industry.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Gather data on the aircraft load	1.1 Data required to plan an aircraft load is collected using appropriate techniques and technology in accordance with workplace procedures and regulatory requirements 1.2 Types of freight to be transported are identified in accordance with workplace procedures and regulatory requirements
2 Review and analyse data	2.1 Collected data is reviewed using manual and/or computer techniques in accordance with workplace procedures and regulatory requirements 2.2 Analysis of data includes appropriate consideration of aircraft destination, time, weather, duration of flight, mix of load, aircraft fuel weight and other relevant parameters
3 Prepare load sheet/plan	3.1 An appropriate load sheet/plan is prepared using manual and/or computerised techniques for the aircraft concerned in accordance with workplace procedures, aircraft loading manual and relevant regulatory requirements 3.2 Prepared load sheet/plan provides for due consideration of aircraft trim and balance requirements in accordance with the relevant aircraft loading manual
4 Complete and process required documentation	4.1 Relevant documentation is prepared and signed in accordance with workplace procedures and regulatory requirements 4.2 Documentation is processed and despatched to relevant personnel in accordance with workplace procedures, local airport instructions and relevant regulatory requirements

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant regulatory requirements pertaining to the transport of dangerous goods by air
Relevant OH&S and environmental procedures and regulations
Safety principles for the planning of an aircraft load
Characteristics and ways of identifying various types of dangerous goods
Workplace procedures for the planning of an aircraft load
Documentation requirements for the transport of appropriate dangerous goods by air
Risks that exist when carrying out planning of an aircraft load and related risk control procedures and precautions
Problems that may occur when carrying out planning of an aircraft load and appropriate action that should be taken in each case
Required skills:
Communicate effectively with others when planning an aircraft load
Read and interpret instructions, regulations, procedures and other information relevant to an aircraft load
Interpret and follow operational instructions and prioritise work
Complete documentation related to an aircraft load
Operate electronic communication equipment to required protocol
Work collaboratively with others when planning an aircraft load
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when planning an aircraft load in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when planning an aircraft load
Apply precautions and required action to minimise, control or eliminate hazards that may exist when planning an aircraft load
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required when planning an aircraft load

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Planning of an aircraft load may be carried out:	in any allowable operating and weather conditions at freight depots, terminals and airports in relation to any aircraft types in service in Australia on domestic and international flights accordance with regulatory and workplace requirements
Performance may be demonstrated:	in appropriately simulated air freight acceptance situations in an operational air freight acceptance situation at an airport
Types of freight may include but are not limited to:	general freight loose freight allowable dangerous goods perishable goods fragile goods live freight passengers baggage valuables mail/express diplomatic human remains
Persons consulted during acceptance of freight for air transport may include:	customers other members of the work team(s) supervisors and managers flight crew dangerous goods experts and advisors perishable goods experts and advisors experts and advisors on the transport of animals and livestock experts on other special categories of air freight technical staff
Personal protection equipment may include but is not limited to:	gloves safety footwear safety glasses mask or respirator (where applicable) high visibility clothing hearing protection sun protection
Hazards may include:	hazardous or dangerous materials contamination of, or from, materials being handled spill, leakages, ruptures dust/vapours
Hazard management is:	consistent with the principle of hierarchy of control with elimination, substitution, isolation and engineering control measures being selected before safe working practices and personal protective equipment
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may be referred to as:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	Civil Aviation Safety Regulations relevant to the planning of an aircraft load relevant IATA regulations NOTOC, for load notification to aircraft captain manifests weight and balance documentation fuel dockets load instruction reports workplace checklists for the planning of an aircraft load cold chain checklists and guidelines for the air transport of perishable goods emergency procedures flight schedules local instructions induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	Australian and international regulations and codes of practice for the transport of dangerous goods by air relevant requirements, standards and recommended practices of the International Civil Aviation Organization (ICAO) pertaining to the planning of an aircraft load relevant Australian Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to the planning of an aircraft load Civil Aviation Act local instructions relevant OH&S legislation environmental protection legislation relevant security regulations relevant Australian Standards industrial relations and workplace compensation legislation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	L - Resource Management

AVIL3004B Assess pavement concessions

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to assess pavement concessions, including receiving and evaluating request for pavement concession, conducting an analysis of overload significance, and communicating and documenting the outcomes of the pavement concession request. Required performance includes compliance with all relevant regulatory requirements. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant regulatory requirements of the Civil Aviation Safety Authority. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under limited supervision. Work involves the application of relevant principles, regulations, protocols and procedures to assess requests for pavement concessions as part of commercial activities across a variety of operational contexts within the Australian aviation industry.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Receive a request for pavement concession	1.1 Request for a pavement concession for a specific airport is received from an aircraft operator and interpreted in accordance with workplace procedures and regulatory requirements 1.2 Airport pavement classification number for the airport concerned is established through reference to the En Route Supplement Australia (ERSA)
2 Evaluate a request for pavement concession	2.1 Specifications for the aircraft concerned are accessed and interpreted to establish the aircraft classification number 2.2 A comparison is made between the airport pavement classification number and the aircraft classification number 2.3 Where the aircraft classification number is less than or equal to airport pavement classification number, the pavement concession is issued 2.4 Where the aircraft classification number is more than the airport pavement classification number a more detailed analysis of overload significance is carried out in accordance with workplace procedures and regulatory requirements
3 Conduct an analysis of overload significance	3.1 Relevant information required for an assessment of overload significance of the pavement concession request is obtained from relevant sources 3.2 Reference is made to the pavement concession manual to conduct an assessment of the overload significance 3.3 The potential impact of the pavement overload is established and an appropriate decision is made to either issue a concession, decline a concession or issue a conditional concession in accordance with workplace procedures and regulatory requirements
4 Communicate outcomes of a pavement concession request	4.1 The outcomes of the decision on a pavement concession request is communicated to the aircraft operator in accordance with workplace procedures and regulatory requirements 4.2 In the case of a conditional concession being issued, details of the applicable conditions are communicated to the operator in accordance with workplace procedures and regulatory requirements
5 Document the outcomes of a pavement concession request	5.1 The outcomes of the decision on a pavement concession request, including details of any applicable conditions, is documented in accordance with workplace procedures and regulatory requirements

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders (i.e. Cars 89 1, Schedule 10)
Relevant OH&S and environmental procedures and regulations
Aerodrome operating procedures
Procedures for assessing a request for a pavement concession
Aircraft specifications
Relevant sections of ERSA pertaining to the assessment of requests for pavement concessions
Safety hazards and risks that exist when assessing requests for pavement concessions and related risk control procedures and precautions
Problems that may occur when assessing requests for pavement concessions and action that should be taken in each case
Required skills:
Communicate effectively with others when assessing pavement concessions
Read and interpret instructions, regulations, procedures and other information relevant to assessing pavement concessions
Interpret and follow operational instructions and prioritise work
Complete documentation related to assessing pavement concessions
Operate electronic communication equipment to required protocol
Work collaboratively with others when assessing pavement concessions
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when assessing pavement concessions in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when assessing pavement concessions
Apply precautions and required action to minimise, control or eliminate hazards that may exist when assessing pavement concessions
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required when assessing pavement concessions

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Requests for pavement concessions may need to be considered for operations that may occur:	by day or by night in any weather conditions
Aerodromes may include:	licensed aerodromes unlicensed aerodromes
Relevant information required for an assessment of overload significance of a pavement concession request may include but is not limited to:	aircraft weight aircraft tyre pressure time of air craft arrival frequency of aircraft operations at the airport concerned pavement temperature at the airport concerned
Conditions on a concession may include but are not limited to:	turning on a particular node following specified routes when taxiing at the airport concerned operating on lower tyre pressures operating and parking in restricted areas of the airport concerned
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to the issuing of pavement concessions aerodrome manuals workplace operating procedures manuals Manual of Standards - Aerodromes (previously Rules and Practices for Aerodromes [RPA]) En Route Supplement Australia (ERSA) manufacturers specifications for specified aircraft regular public transport (RPT) routes and timetables induction and training materials
Applicable regulations and legislation may include:	relevant Civil Aviation Act (1988) and Civil Aviation Regulations and Orders (i.e. CAR 89 I, Schedule 10) Manual of Standards - Aerodromes (previously Rules and Practices for Aerodromes [RPA]) applicable state/territory and commonwealth regulations concerning: OH&S workplace relations workers compensation environmental protection equal opportunity

Unit Sector(s)

Not applicable.

Competency field

Competency Field	L - Resource Management

AVIM5001A Operate a simulator

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to operate a simulator including safe operation, pre-operation planning, simulation activity control, post-operation activity and administration. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	This unit has application for the safe operation of simulators in the workplace. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable Civil Aviation Safety Authority (CASA) compliance. Work is performed under various levels of supervision dependent on workplace context, and in a team environment. This unit of competency is nominally packaged at Diploma.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Apply simulation operations safety	1.1 Access and egress to simulator is conducted in accordance with workplace procedures 1.2 Safety and emergency procedures are communicated and actioned as required 1.3 Simulator serviceability is monitored in accordance with workplace procedures 1.4 Simulation sickness effects are communicated in accordance with workplace procedures 1.5 Simulation sickness effects are treated in accordance with workplace procedures 1.6 Workplace safety communications are followed in accordance with workplace procedures
2 Conduct pre-operation planning	2.1 Appropriate simulation equipment is selected 2.2 Simulation equipment is employed 2.3 Operating manuals are used to support work practices 2.4 Simulation data is accessed to suit work practices, in accordance with workplace procedures 2.5 Simulation data is manipulated to suit work requirements, in accordance with workplace procedures 2.6 Simulation data is saved in accordance with workplace procedures 2.7 Simulation data is stored to suit work requirements, in accordance with workplace procedures
3 Control a simulation activity	3.1 Liaison with relevant personnel is conducted to determine simulation activity requirements 3.2 Simulation activity plan is developed in accordance with activity requirements 3.3 Simulation activity is commenced 3.4 Communication with simulation activity participants is maintained 3.5 Abnormal/unusual conditions are monitored and addressed 3.6 Variations to activity conditions are made as requested/required 3.7 Activity is ceased in accordance with simulation activity plan
4 Perform post-operation activities	4.1 Simulation results are saved in accordance with workplace procedures 4.2 Activity participants are debriefed as required 4.3 Simulator faults are recorded in accordance with workplace procedures 4.4 Simulation equipment is refurbished/maintained in accordance with workplace procedures

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant OH&S and environmental procedures and regulations applicable to simulation operations and personnel safety
Broad knowledge of the application of simulation and synthetic activities including live, virtual and constructive (LVC) simulations
Broad knowledge of information communication technology within the simulation and synthetic environment
Established procedures applicable to simulation operations
Abnormal conditions, including hardware, software and equipment malfunction/failure and poor/unusual participant performance
The effects of simulation sickness
Functions of single-user, multi-user and distributed user operating systems
Documentation production and safe storage
Basic database management
Required skills:
Read, comprehend and interpret written technical English
Select and employ simulation equipment
Apply fine physical motor skills
Coordinate activities that involve a range of complex tasks
Create and store documents using information communication technology
Coordinate information communication technology related activities
Demonstrate briefing/debriefing skills

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of: applying the underpinning knowledge and skills communicating safety and emergency procedures communicating simulation sickness effects manipulating, saving and storing simulation data in accordance with workplace procedures monitoring and addressing abnormal/unusual conditions recording simulator faults refurbishing/maintaining simulator equipment in accordance with workplace procedures
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Access and egress may include:	appropriate and safe entry to simulator in accordance with organisation's OH&S and security policies appropriate and safe exit methodologies from simulators interpretation of signage, safety warnings and simulator status monitoring access of visitors to simulator and providing safety/security briefs as required
Simulator may include	full motion simulator flight training device synthetic training device virtual reality training system single, multiple or team operator simulator simulator part-task simulator desktop simulator operating system associated simulator computer hardware and software
Workplace procedures may include:	company procedures enterprise procedures organisational procedures standard operating procedures manufacturers guidelines established procedures workplace instructions
Motion system may include:	a system that provides motion cues, where fitted, and associated safety practices system safety requirements location and operation of emergency stop buttons, and resetting of buttons
Safety and emergency may include:	simulation sickness equipment malfunction/failure smoke or overheat warnings emergency communication loading stops motion stops
Safety and emergency procedures may include:	established procedures industry safe practice
Monitoring simulator serviceability may include:	ensuring device is maintained to a level satisfactory to comply with organisational requirements recording issues which may arise during the course of routine equipment operation submission of routine maintenance documentation
Simulation sickness may include:	visuomotor dysfunctions mental disorientation nausea including vomiting other symptoms such as drowsiness, fatigue, and headache
Workplace communications may include:	interpersonal communications messages received via simulator/simulated communications on-screen messages written reports phone radio other information communication technology means (e.g. email, SMS, blogs, text message, facsimile)
Information communication technology equipment may include:	visual display units lesson planning and other off-line preparation stations electronic communication devices (e.g. desktops, laptops, notebooks, PDAs, cameras, visual monitoring systems)
Pre-operation planning may include:	use of pre-operation planning tools development of simulation activity plan discussion
Appropriate simulation equipment may include:	computer software subclass software applications synthetic environment software (e.g. SETHI) gaming software digital insertion devices compact discs universal serial bus devices access database web based database storage strategy within an organisation's databases personnel equipment (e.g. hearing protection, eye protection, clothing, footwear)
Simulation activities may include:	scenarios pre-planned training sorties pre-planned training operations
Operating manuals may include:	manufacturer information manuals organisation operations manuals drop-down menus within software applications a system troubleshooting capability
Accessed may include:	downloading from database opening applications, directories and files inserting a digital storage device
Work practices may include:	operations conducted by training staff operations conducted by simulator operators scenarios utilised to support a simulated activity
Data may include:	scenario content representations of facts, concepts and instructions
Saved may include:	information sent to storage within an organisation's database information sent to storage within an internal hard drive information sent to storage within an external hard drive
Stored may include:	information retained within an organisation's database information retained within an internal hard drive information retained within an external hard drive
Relevant personnel may include:	Instructional staff coaching staff experienced personnel subject matter experts (e.g. pilots, aircrew) technical staff trainees other simulator operators
Simulation activity plan may include:	written or electronic variable or set scenarios guidance and control within a range of pre-programmed characteristics information which may be saved on a digital storage device a pre-programmed range of variables programming of entities into a simulator activity geophysical conditions
Abnormal/unusual conditions may include:	hardware malfunction/failure software malfunction/failure simulation sickness poor/unusual participant performance personnel equipment malfunction/failure
Variations to activity conditions may include:	changes made in response to a training need changes made in response to a strategic requirement
Debrief may include:	providing feedback to relevant personnel on conclusion of simulator activity providing feedback to relevant organisational authorities providing feedback to manufacturers, contracted suppliers, and contracted maintainers

Unit Sector(s)

Not applicable.

Competency field

Competency Field	M - Training and Assessment

AVIM5002A Conduct aeronautical knowledge training

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to plan, conduct and review aeronautical knowledge training for flight crew. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA); relevant airspace control requirements and Day Visual Flight Rules (Day VFR); and aircraft control principles and regulations. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Operations are conducted across a variety of operational contexts within the Australian aviation industry. Work is performed under limited supervision. This unit of competency is nominally packaged at Diploma.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Plan training	1.1 Trainee's readiness for training is confirmed 1.2 Training objectives, including Threat and Error Management, training plan and other appropriate training resources are identified 1.3 Lesson and delivery method appropriate to training objectives are planned 1.4 Assessment procedures are specified 1.5 Theory training with flight training lessons are appropriately scheduled and integrated 1.6 Availability of facilities, equipment, training aids and reference materials is confirmed
2 Conduct knowledge training	2.1 Learning environment and motivation suitable to trainee characteristics is established 2.2 Materials are presented 2.3 Training objectives are stated 2.4 Lesson plan is followed and modified where applicable to achieve training objectives and transfer of knowledge 2.5 New knowledge to previous knowledge is linked and presented within a meaningful and logical framework 2.6 Training aids are used to illustrate and enhance explanations 2.7 Accurate technical knowledge is presented clearly and to the required standard 2.8 Opportunities for trainee participation and practice are provided 2.9 Applicable Threat and Error Management issues are discussed 2.10 Trainees ability to apply Threat and Error Management principles to the material presented is confirmed 2.11 Achievement of training objectives is confirmed by questioning, review and other suitable methods 2.12 Feedback on trainee performance is provided 2.13 Trainee self-assessment skills are developed 2.14 Training objectives are completed in the time available 2.15 Training is conducted effectively and safely
3 Review training	3.1 Training objectives and transfer of knowledge are achieved 3.2 Training delivery and effectiveness using self-assessment, peers and supervisors is reviewed 3.3 Records of assessment and progress of trainee are maintained and reviewed in accordance with established workplace procedures

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of national and state or territory regulatory requirements and codes of practice
Relevant OH&S and environmental procedures and regulations
Requirements for completing relevant documentation
Adult learning principles
Fundamentals of instructing, questioning, engaging and motivating learners
Effective use of a course of training, curricula/syllabus and lesson plans
Training and assessment standards
Debriefing and feedback techniques
Principles of flight
Crew Resource Management (CRM) principles
Scenario-based training and its advantages in aeronautical knowledge training
Risk management principles applicable to emergency procedure simulations in flight
Operational concept of Threat and Error Management in relation to flight training in terms of:
managing threats
managing errors
managing undesired aircraft state
Suitable procedures for developing trainee Threat and Error Management skills
Task prioritisation system to assist the development of trainee task management skills in terms of:
aircraft control
navigation
communication
Suitable procedures for making decisions in-flight and for developing trainee decision making skills
How goal fixation affects good decision making
Three types of stress likely to affect trainee performance and methods of assisting trainees to cope with stress:
physical
physiological
psychological
Required skills:
Communicate effectively with others when conducting aeronautical knowledge training
Assess learning and performance
Evaluate instructional effectiveness
Manage an environment that fosters learning and performance
Demonstrate flight instructor role modelling
Apply Crew Resource Management (CRM) skills applicable to flight training and the role of the instructor in assisting the trainee to develop these skills
Apply situational awareness and methods of developing and monitoring trainee situational awareness skills in terms of:
monitoring current environmental factors
evaluating their possible effects on the flight
anticipating the need for alternative actions
Read and interpret instructions, regulations, procedures and other information relevant to aeronautical knowledge training
Interpret and follow operational instructions and prioritise work
Complete documentation related to aeronautical knowledge training
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when conducting aeronautical knowledge training in accordance with regulatory requirements and workplace procedures
Apply precautions and required action to minimise, control or eliminate hazards that may exist during aeronautical knowledge training
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective clothing and equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required to conduct aeronautical knowledge training

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of: developing an appropriate training plan that includes Threat and Error Management conducting training effectively and safely and meeting the training objectives achieving transfer of knowledge and training objectives maintaining and reviewing assessment records and trainee progress
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
The instructor will deliver training to:	persons undertaking aeronautical knowledge or flight training for the issue of a flight crew licence, rating, endorsement or category
Lessons will present:	aeronautical knowledge required for the units and elements of competency applicable to the Civil Aviation Safety Authority licence, rating, or Defence category being sought
The training environment includes:	suitable classroom briefing facilities training aids
Training is delivered in accordance with:	appropriate and documented lesson plans
Training resources may include:	audio visual aids aircraft models synthetic training devices regulatory publications aircraft and operations manuals
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may be referred to as:	company procedures enterprise procedures organisational procedures standard operating procedures manufacturers guidelines established procedures workplace instructions
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to aeronautical knowledge training in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Manual of Standards - Pilot Licensing (MOS-PL) Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) relevant sections of the Civil Aviation Advisory Publications (CAAP) charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards relevant Bureau of Meteorology, International Civil Aviation Organization (ICAO) and/or World Meteorology Organization (WMO) publications
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Training outcomes are reviewed as applicable to:	the needs of the trainee and against the standards specified for the issue of the licence, rating, endorsement or category

Unit Sector(s)

Not applicable.

Competency field

Competency Field	M - Training and Assessment

AVIM5003A Conduct flight training

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to plan, conduct and review flight training in an aircraft or approved flight simulator. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA); relevant airspace control requirements; and aircraft control principles and regulations. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Operations are conducted across a variety of operational contexts within the Australian aviation industry. Work is performed under limited supervision. This unit of competency is nominally packaged at Diploma.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Plan flight training	1.1 Trainee's records are reviewed, including confirmation of appropriate pre-requisite training and performance 1.2 Training objectives based on performance/assessment are identified in accordance with workplace procedures 1.3 An appropriate lesson plan is developed and/or reviewed, including remedial training if required 1.4 Potential threats and errors are identified, including those associated with simulation of abnormal or emergency procedures or aircraft mishandling by trainee, and suitable countermeasures are planned 1.5 Availability of suitable flight training resources is confirmed 1.6 Suitability of environmental conditions is determined
2 Conduct pre-flight briefing	2.1 Trainee's mental and physical preparation for flight training is confirmed 2.2 Trainee's underpinning knowledge required for the flight exercise is checked 2.3 Trainee is briefed on the training objectives, performance/assessment criteria and the actions required during the flight 2.4 Trainee is briefed on how the flight will be conducted to meet the training objectives 2.5 Threat and Error Management issues applicable to the proposed flight are discussed and trainee's responsibility for managing relevant Threat and Error Management issues (airmanship) is confirmed 2.6 Trainee's understanding of the training objectives, underpinning knowledge, handling techniques and planned flight scenario is confirmed
3 Conduct airborne training	3.1 Hand-over/take-over procedures for control of aircraft are implemented 3.2 Complex tasks are introduced in manageable segments 3.3 Segmented tasks are integrated progressively in accordance with established workplace procedures 3.4 Instructions are provided in a clear, concise and timely manner 3.5 Coordinated control inputs are made using accepted techniques 3.6 Manoeuvres are performed to specified standards utilising appropriate instructional techniques 3.7 Trainee is provided with sufficient practice 3.8 Interventions are made where appropriate to assist trainee's progress or to maintain flight safety 3.9 Trainee's cognitive load is assessed, monitored and managed
4 Manage trainee performance	4.1 Trainee's strengths and development needs are identified 4.2 Feedback is provided to assist trainee in achieving the required standard 4.3 Additional instruction and demonstration as necessary to assist trainee is provided and is varied accordingly 4.4 Trainee is encouraged to develop self-assessment skills 4.5 Trainee's aviation skills are developed 4.6 Training events are recorded for debriefing and assessment where required
5 Manage the flight	5.1 Responsibilities as Pilot-in-command (PIC) are managed for the safe operation of the aircraft 5.2 Situational awareness is maintained while providing instruction 5.3 Threats and errors are identified and managed 5.4 Intervention to recover the aircraft is applied if an undesired aircraft state is not managed by trainee 5.5 Crew Resource Management (CRM) principles are applied
6 Conduct post-flight actions	6.1 Trainee's achievement against the training objectives for the lesson and associated performance criteria is assessed 6.2 Significant details of trainee's performance are clearly and accurately debriefed 6.3 Threat and Error Management issues encountered during the flight are discussed 6.4 Trainee is briefed on the details of the next training event 6.5 Results for the flight are recorded and post-flight administration is completed in accordance with workplace procedures 6.6 Relevant staff are kept informed about trainee's progress
7 Review training	7.1 Training effectiveness is evaluated with relevant stakeholders 7.2 Final session outcomes are evaluated against desired session outcomes 7.3 Review and reflection on instructional performance is conducted 7.4 Adjustments to delivery, presentation and content of training are identified and incorporated where appropriate

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
Relevant sections of national and state or territory regulatory requirements and codes of practice
Relevant OH&S and environmental procedures and regulations
Instruction, questioning, engaging and motivating learners
Performing and learning complex skills including cognitive and developmental issues and observational learning
Cognitive basis of airmanship, situational awareness, captaincy, prioritisation, load shedding and decision making
Rate of learning, enforced automaticity and the foundations of expertise
Instructor professionalism including interpersonal skills, implications of being a role-model, self-reflection and self-managed professional development
Effective use of a course of training, curricula/syllabus and lesson plans
Training and assessment standards
Debriefing and feedback techniques
Transfer of control (hand-over/take-over or follow-through) drills and procedures
Principles of flight
Crew Resource Management (CRM) principles
Techniques for introducing tasks in manageable segments to avoid overloading a trainee and principles for integrating task segments
Appropriate use of scenario-based training in flight instruction
Application of risk management principles to emergency procedure simulations in flight
Checklists for single pilot or multi-crew operations as applicable
Common student errors and suggested suitable remedial instruction
Operational concept of Threat and Error Management in relation to flight training in terms of:
managing threats
managing errors
managing undesired aircraft state
Procedures and strategies for developing trainee Threat and Error Management skills
Task prioritisation system to assist the development of trainee task management skills in terms of:
aircraft control
navigation
communication
Suitable procedures for making decisions in-flight and for developing trainee decision making skills
Goal fixation effects on good decision making
Three types of stress likely to affect trainee performance and methods of assisting trainees to cope with stress:
physical
physiological
psychological
Requirements for completing relevant documentation
Principles, purpose and location of controls, monitoring devices, and systems
Procedures to be followed in the event of an emergency
Required skills:
Demonstrate procedures and manoeuvres to the required skill level while giving effective flight instruction
Demonstrate effective briefing and de-briefing skills to a representative range of trainees
Demonstrate appropriate level of responsibility for student progress and welfare
Communicate effectively with others when conducting flight training
Conduct timely assessment of learning and performance
Evaluate instructional effectiveness and develop strategies for continuous improvement
Readily identify errors in the performance of flight manoeuvres and suggest a variety of effective strategies for improvement
Manage an environment that fosters learning
Demonstrate flight instructor role modelling
Apply Crew Resource Management (CRM) skills applicable to flight training and the role of the instructor in assisting the trainee to develop these skills
Maintain levels of situational awareness and methods of developing and monitoring trainee situational awareness skills in terms of:
monitoring current environmental factors
evaluating their possible effects on the flight
anticipating the need for alternative actions
Read and interpret instructions, regulations, procedures and other information relevant to flight training
Interpret and follow operational instructions and prioritise work
Complete documentation related to flight training
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly identify, report and/or rectify any problems that may occur when conducting flight training in accordance with regulatory requirements and workplace procedures
Apply precautions and required action to minimise, control or eliminate hazards that may exist during flight training
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective clothing and equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required to conduct flight training

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of: developing an appropriate lesson plan based on performance/assessment of training objectives identifying potential threats and errors, including those associated with simulation of abnormal or emergency procedures or aircraft mishandling by trainee, and planning suitable countermeasures pre-flight briefing covering all aspects of the training event being undertaken including Threat and Error Management issues implementing hand-over/take-over procedures for control of aircraft intervening where appropriate to assist trainee's progress or to maintain flight safety recording and debriefing of training events managing Pilot-in-command (PIC) responsibilities maintaining situational awareness whilst providing instruction applying Crew Resource Management (CRM) principles debriefing significant details of trainee's performance including any Threat and Error Management issues encountered recording results for the flight and post-flight administration in accordance with workplace procedures reviewing and reflecting on instructional performance
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Flight training, using a suitable training aircraft or approved synthetic flight trainer, leads to the issue of a:	flight crew licence rating or endorsement
Flight training and aircraft operation are conducted in accordance with:	regulatory requirements safe operational practices administrative procedures associated with authorising and recording flight training and maintaining training records
Approved flight simulator includes:	full motion simulator flight training device synthetic training device virtual reality training system single, multiple or team operator simulator simulator part-task simulator desktop simulator operating system associated simulator computer hardware and software
Workplace procedures may include:	company procedures enterprise procedures organisational procedures standard operating procedures manufacturers guidelines established procedures workplace instructions in Defence context, relevant Defence Orders and Instructions
Suitable flight training resources may include:	aircraft approved flight simulator debriefing rooms classrooms
Environmental conditions may include:	weather hazards and threats such as power lines and masts terrain birds/wildlife other airspace operations
Instructional techniques may include:	demonstrate, direct and monitor follow me through
Trainee's cognitive load may be affected by:	lack of preparation physical discomfort anxiety fatigue unreasonable expectations apathy impatience inadequate demonstration task complexity inadequate opportunity to practice inadequate fault analysis information overload outside pressures
Training events may include:	aircraft sorties simulator sessions
Significant details of trainee's performance may include:	strengths deficiencies remedial actions self-awareness and insight self-management
Relevant stakeholders may include:	management staff instructional staff maintenance staff logistics staff administrative staff trainee

Unit Sector(s)

Not applicable.

Competency field

Competency Field	M - Training and Assessment

AVIM5004A Facilitate training in a synthetic environment

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to facilitate training in a synthetic environment including planning a synthetic learning activity; preparing the trainee for these activities; guiding, facilitating and monitoring learning; conducting post-training activities and reviewing facilitation processes. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	This unit has application for the use of synthetic devices for training in the workplace. Learning in a synthetic environment often takes place in conjunction with other modes of delivery, e.g. face-to-face. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions. Work is performed under various levels of supervision dependent on workplace context, and in a team environment. This unit of competency is nominally packaged at Diploma.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Plan a synthetic learning activity	1.1 The learning strategy and/or learning program is accessed, read and interpreted to determine learning outcomes or objectives to be met and relevant delivery requirements 1.2 Potential risks including those associated with human factors aspects of synthetic training devices are identified 1.3 Limitations of the synthetic training device are identified 1.4 A delivery plan is developed to plan, manage and sequence synthetic training activities and events to ensure logical progression of learning content, trainee safety and continuity of trainee progress 1.5 Technical and human factors requirements for the synthetic environment including safety and emergency procedures are confirmed
2 Prepare trainee for synthetic training activities	2.1 Availability of suitable resources is confirmed 2.2 Mental and physical preparedness of the trainee to undertake training in the synthetic environment is confirmed 2.3 An introduction to the synthetic environment is provided including training objectives and relevant workplace procedures 2.4 Instructional relationships are established between trainer/facilitator and trainees using appropriate communication tools and skills 2.5 Trainee is briefed on how the synthetic training activity will be conducted to meet the training objectives 2.6 Risk management issues applicable to the synthetic training activity are discussed and the trainee's responsibility for managing relevant risks is confirmed 2.7 Trainee's ability to comprehend and/or recall the training objectives, underpinning knowledge, handling techniques and planned synthetic training activity/scenario are confirmed
3 Guide and facilitate learning in a synthetic environment	3.1 Liaison with relevant personnel is conducted to determine simulation activity requirements 3.2 Learning is facilitated in accordance with the delivery plan using relevant synthetic devices and facilitation skills 3.3 Good practice in facilitating learning in a synthetic environment is demonstrated to ensure an effective and safe transfer of learning to the real world 3.4 Technical issues are addressed where required using relevant technical support mechanisms and/or personnel 3.5 Opportunities for authentic learning, practice and formative assessment are built into the learning experience 3.6 Pre-loaded automatic demonstrations are employed where appropriate 3.7 Abnormal/unusual conditions are monitored and addressed 3.8 Variations to activity conditions are implemented where applicable 3.9 Hand-over/take-over procedures for control of the synthetic device are implemented in accordance with workplace procedures
4 Monitor learning in a synthetic environment	4.1 Trainee progress is monitored and documented in accordance with workplace procedures 4.2 Trainee's cognitive load is assessed, monitored and managed 4.3 Support and guidance are provided within the synthetic environment as appropriate 4.4 Trainee is encouraged to develop self-assessment skills 4.5 Trainee interaction with others and participation in synthetic training activities is continuously monitored and interventions are made where appropriate 4.6 Opportunities are provided for trainees to reflect on their learning progress
5 Conduct post-training activities	5.1 Significant details of trainee's performance are clearly and accurately debriefed 5.2 Playback devices are employed during debriefing to illustrate key learning points when appropriate 5.3 Trainee is briefed on the details of the next training event as appropriate 5.4 Trainee records are maintained in accordance with workplace procedures 5.5 Relevant stakeholders are kept informed about trainee progress 5.6 Synthetic device faults are recorded and/or rectified in accordance with workplace procedures 5.7 Support and guidance are provided post synthetic environment activities as appropriate
6 Review synthetic environment facilitation processes	6.1 Synthetic training session outcomes are evaluated against desired session outcomes 6.2 A review is undertaken post-completion of the learning program/course/qualification 6.3 Time is taken to reflect on own performance as a trainer/facilitator, and ways to improve performance are explored 6.4 Recommendations for improvements in facilitating training and appropriateness of synthetic systems, tools and resources are identified and documented, and discussed with relevant personnel for future action

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of national and state or territory regulatory requirements and codes of practice
Relevant OH&S and environmental procedures and regulations applicable to simulation operations and personnel safety
Fundamentals of instructing, questioning, engaging and motivating trainees
Effective use of a course of training, curricula/syllabus and lesson plans
Training and assessment standards
Debriefing and feedback techniques
Techniques for introducing tasks in manageable segments to avoid overloading a trainee
Common trainee errors and suggested suitable remedial instruction
Intervention strategies, principles and implications for the synthetic environment
Sequencing and developing synthetic training activities and their relationship with real world training activities
The application of simulation and synthetic activities including live, virtual and constructive (LVC) simulations
Advantages and limitations of synthetic training environments in facilitating learning
Information communication technology within the simulation and synthetic environment
Established procedures applicable to simulation operations
Abnormal conditions, including hardware, software and equipment malfunction/failure and poor/unusual trainee performance
Human factors implication and risks in the synthetic training environment
The effects of simulation sickness
Functions of single-user, multi-user and distributed user operating systems
Documentation production and safe storage
Technical knowledge sufficient to distinguish between a technical problem and a content problem, and to respond accordingly
Relevant learning management systems
Structure and content of relevant training resources
Hand-over/take-over procedures for the control of synthetic device/s
Required skills:
Apply flexibility in facilitation skills using synthetic devices, for example:
knowing when to intervene/when to let trainees direct themselves
being able to effectively use a variety of activities or provide directions for different trainee needs
interpreting trainee needs and directing them to new learning opportunities
Assess learning and performance
Apply intervention techniques
Evaluate instructional effectiveness
Manage an environment that fosters learning and performance
Demonstrate an ability to read, comprehend and interpret written technical English
Demonstrate appropriate selection and employment of simulation equipment
Coordinate activities involving a range of complex tasks
Coordinate information communication technology related activities
Apply briefing/debriefing skills
Read and interpret instructions, regulations, procedures and other information relevant to flight training and facilitating training in a synthetic environment
Promptly report and/or rectify any identified problems that may occur when facilitating training in a synthetic environment in accordance with regulatory requirements and workplace procedures
Work systematically with required attention to detail without injury to self others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective clothing and equipment conforming to industry and OH&S standards

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of: applying the underpinning knowledge and skills identifying potential risks including those associated with human factors aspects of synthetic training devices developing a delivery plan that ensures logical progression of learning content, trainee safety and continuity of trainee progress confirming technical and human factors requirements for the synthetic environment including safety and emergency procedures preparing the trainee for synthetic training activities including trainee preparedness, instructional relationships, risk management and trainee responsibility monitoring and addressing abnormal/unusual conditions implementing hand-over/take-over procedures for control of synthetic device in accordance with workplace procedures monitoring and documenting trainee progress in accordance with workplace procedures debriefing significant details of trainee's performance maintaining trainee records in accordance with workplace procedures recording and/or rectifying synthetic device faults in accordance with workplace procedures reviewing and reflecting on instructional performance
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Potential risks may include:	effects on what is learned and the relationship with the real world negative learning
Limitations of the synthetic training device may include:	fidelity movement instrumentation resolution
Synthetic training devices may include:	full motion simulator flight training device synthetic training device virtual reality training system single, multiple or team operator simulator simulator part-task simulator desktop simulator operating system associated simulator computer hardware and software
A delivery plan may include:	individual/group learning objectives or outcomes for the learning program or segment of the learning program to be addressed number of trainees and their specific support requirements timing, sequence and number of pre-planned sessions types of pre-planned sessions - synchronous (in real time using conferencing, chat, forum) or asynchronous (not in real time using email, offline forum, bulletin boards) topics to be addressed in learning sessions learning/activities/events to be addressed in e-learning sessions resources and/or tools to be used determination of learning management tools such as feedback systems and support mechanisms
Synthetic training activities may include:	scenarios pre-planned training sorties pre-planned training operations
Safety and emergency procedures may include:	established procedures industry safe practice
Workplace procedures may include:	company procedures enterprise procedures organisational procedures standard operating procedures manufacturers guidelines established procedures workplace instructions in Defence context, relevant Defence Orders and Instructions
Trainer/facilitator may include:	instructional staff coaching staff experienced personnel subject matter experts (e.g. pilots, aircrew) technical staff simulator operators
Risk management issues may include:	threat and error management simulation/motion sickness equipment malfunction/failure smoke or overheat warnings simulator access/egress emergency communication loading stops motion stops negative learning fidelity and resolution constraints/limitations
Good practice in facilitating learning may include:	guiding learning activities through setting up questions, issues, scenarios to be addressed observing trainee interaction and intervening when necessary to maintain focus/momentum/engagement knowing when to intervene/when to let trainees direct themselves moderating disruptive, abusive or dominant trainees facilitating group work assisting trainees in locating, using and evaluating online information maintaining momentum and motivation of trainees through ongoing individual contact and feedback
Abnormal/unusual conditions may include:	hardware malfunction/failure software malfunction/failure simulation sickness poor/unusual participant performance personnel equipment malfunction/failure
Variations to activity conditions may include:	changes made in response to a training need changes made in response to a strategic requirement
Trainee's cognitive load may be affected by:	lack of preparation physical discomfort anxiety fatigue unreasonable expectations apathy impatience inadequate demonstration task complexity inadequate opportunity to practice inadequate fault analysis information overload outside pressures
Interventions may be made to:	maintain momentum engage trainee address safety highlight a key learning point initiate remedial actions
Debrief may include:	providing feedback to relevant personnel on conclusion of simulator activity providing feedback to relevant organisational authorities providing feedback to manufacturers, contracted suppliers, and contracted maintainers
Relevant stakeholders may include:	instructional staff coaching staff experienced personnel subject matter experts (e.g. pilots, aircrew) technical staff trainees other simulator operators
Review may include:	feedback from trainees, colleagues, learning designers via survey or discussion identification of issues in managing/monitoring e-learners and the need for changes to contact/monitoring processes identification of issues in using the delivery plan and the need for changes/modifications to the plan effectiveness of learning protocols, their application and proposed changes technology effectiveness
Reflect on own performance may include:	asking critical questions about performance, problems, methods used and success of trainees seeking, listening to and acting on feedback from trainees and others
Simulation sickness may include:	visuomotor dysfunctions mental disorientation nausea including vomiting other symptoms such as drowsiness, fatigue, and headache
Workplace communications may include:	interpersonal communications messages received via simulator/simulated communications on-screen messages written reports phone radio other information communication technology means (e.g. email, SMS, blogs, text message, facsimile)

Unit Sector(s)

Not applicable.

Competency field

Competency Field	M - Training and Assessment

AVIM5005A Conduct training for the issue of an endorsement

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to plan, conduct and review flight training for the issue of an endorsement or military equivalent in an aircraft. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA); relevant airspace control requirements; and regulations. Use for Australian Defence Force (ADF) Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Operations are conducted across a variety of operational contexts within the Australian aviation industry. Work is performed under limited supervision. This unit of competency is nominally packaged at Diploma level.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Develop training and briefing plans	1.1 A training plan is prepared that identifies each ground briefing and flight exercise required to achieve the standard specified for the issue of an endorsement or military equivalent 1.2 A briefing plan is produced that addresses the technical and human factors knowledge required for the issue of an endorsement or military equivalent 1.3 An airborne training plan is prepared that identifies the sequence and duration of each flight training exercise required to achieve the standard specified for the issue of an endorsement or military equivalent
2 Conduct pre- and post-flight briefings	2.1 A pre-flight briefing is delivered for each flight identified in the training plan 2.2 Pilot under training is debriefed on their performance in accordance with established workplace procedures
3 Conduct training	3.1 Briefing(s) are delivered in accordance with both the training plan and established workplace procedures 3.2 Airborne training exercises are conducted to the required standards specified in established workplace procedures
4 Assess competence	4.1 Pilot under training is assessed against the competency standards specified for the endorsement or military equivalent 4.2 Pilot under training deficiencies are identified and remedial training is planned if required
5 Complete post-training administration	5.1 Pilot under training results are recorded in accordance with established workplace procedures 5.2 Relevant staff are informed of pilot under training performance and results 5.3 Administration procedures required for issue of an endorsement or military equivalent are completed in accordance with established workplace procedures

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
In Australian Defence Force context, relevant Defence Orders and Instructions
Relevant sections of national and state or territory regulatory requirements and codes of practice
Australian national competency standards for pilots
Relevant OH&S and environmental procedures and regulations
Common risks that exist when conducting training for the issue of an endorsement or military equivalent
Common problems that may occur when conducting training for the issue of an endorsement or military equivalent, and appropriate action that should be taken in each case
Assessment and workplace training competency standards
Principles of adult teaching and learning
Human performance and limitations factors relevant to the training tasks
Psychological factors affecting satisfaction of human needs, defence mechanisms and stress management
Relevant workplace policies and procedures
Appropriate methods of analysis and training planning
Lesson planning and development
Preparation of training resources
Principles of assessment
Assessment of behaviour
Self-assessment and evaluation
Questioning techniques
Requirements for completing relevant documentation
Required skills:
Demonstrate effective briefing and de-briefing skills
Communicate effectively with others when conducting training for the issue of an endorsement
Conduct timely assessment of learning and performance
Evaluate instructional effectiveness and develop strategies for continuous improvement
Demonstrate flight instructor role modelling
Apply Crew Resource Management (CRM) skills applicable to conducting training for the issue of an endorsement or military equivalent
Apply Threat and Error Management Skills applicable to conducting training for the issue of an endorsement or military equivalent
Read and interpret instructions, regulations, procedures and other information relevant to conducting training for the issue of an endorsement or military equivalent
Interpret and follow operational instructions and prioritise work
Complete documentation related to conducting training for the issue of an endorsement or military equivalent
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly identify, report and/or rectify any problems that may occur when conducting training for the issue of an endorsement or military equivalent in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when conducting training for the issue of an endorsement or military equivalent
Apply precautions and required action to minimise, control or eliminate hazards that may exist during the conduct of training for the issue of an endorsement or military equivalent
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective clothing and equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required to conduct training for the issue of an endorsement or military equivalent

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of: developing an appropriate training plan, briefing plan and airborne training plan based on performance/assessment of the standards required for the issue of an endorsement or military equivalent including pre-flight briefing for each flight in the training plan covering all aspects of the training event being undertaken intervening where appropriate to maintain flight safety or to assist pilot under training progress recording and debriefing of training events managing Pilot-in-Command (PIC) responsibilities maintaining situational awareness whilst providing instruction applying Crew Resource Management (CRM) principles debriefing significant details of pilot under training performance including any Threat and Error Management issues encountered recording results in accordance with workplace procedures
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Training and aircraft operations are conducted in accordance with:	regulatory requirements safe operational practices administrative procedures associated with authorising and recording flight training and maintaining training records
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may be referred to as:	company procedures enterprise procedures organisational procedures standard operating procedures manufacturers' guidelines established procedures workplace instructions in Defence context, relevant Defence Orders and Instructions
Information/documents may include:	relevant sections of Civil Aviation safety Regulations and Civil Aviation Orders pertaining to the conduct of training for the issue of an endorsement in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Manual of Standards-Pilot Licensing (MOS-PL) Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) charts operations manuals workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Suitable flight training resources may include:	aircraft debriefing rooms classrooms
Environmental conditions may include:	weather hazards and threats such as power lines and masts terrain birds/wildlife other airspace operations
Instructional techniques may include:	demonstrate, direct and monitor follow me through
Training events may include:	aircraft sorties simulator sorties
Significant details of pilot under training performance may include:	strengths deficiencies remedial actions self-awareness and insight self-management
Relevant staff may include:	management staff instructional staff maintenance staff logistics staff administrative staff pilot under training

Unit Sector(s)

Not applicable.

Competency field

Competency Field	M - Training and Assessment

AVIM5008A Conduct flight review

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to plan and conduct a flight review and assess competency of an applicant to continue to use a Flight Crew Rating or military equivalent. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA); relevant airspace control requirements; and regulations. Use for Australian Defence Force (ADF) Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Operations are conducted across a variety of operational contexts within the Australian aviation industry. Work is performed without supervision. This unit of competency is nominally packaged at Diploma level.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Conduct pre-flight discussion	1.1 Pre-flight discussion plan is prepared that covers the topics required for the rating being reviewed 1.2 Pre-flight discussion plan is delivered 1.3 Opportunities to actively participate in the discussion are provided to the applicant 1.4 Discussion is reviewed to determine whether the aims of the discussion were achieved
2 Conduct review	2.1 Flight review is conducted in accordance with flight review standards as specified in applicable regulations 2.2 Applicant's performance against the standards specified in applicable regulations is identified 2.3 Remedial training for those elements performed below the specified standard is determined 2.4 Remedial training is conducted where applicable in accordance with established workplace procedures
3 Complete post-review briefing and administration	3.1 Post-review briefing is conducted that includes assessment of applicant's competence against the standards specified in applicable regulations 3.2 Post-review administration is completed in accordance with established workplace procedures

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
In Australian Defence Force context, relevant Defence Orders and Instructions
Relevant sections of national and state or territory regulatory requirements and codes of practice
Australian national competency standards for pilots
Relevant OH&S and environmental procedures and regulations
Common risks that exist when conducting flight reviews
Common problems that may occur when conducting flight reviews and appropriate action that should be taken in each case
Assessment and workplace training competency standards
Principles of adult teaching and learning
Human performance and limitations factors relevant to the training tasks
Psychological factors affecting satisfaction of human needs, defence mechanisms and stress management
Relevant workplace policies and procedures
Appropriate methods of analysis and training planning
Lesson planning and development
Preparation of training resources
Principles of assessment
Assessment of behaviour
Self-assessment and evaluation
Questioning techniques
Requirements for completing relevant documentation
Required skills:
Communicate effectively with others when conducting a flight review
Demonstrate flight instructor role modelling
Apply Crew Resource Management (CRM) skills applicable to conducting a flight review
Apply Threat and Error Management skills applicable to conducting a flight review
Read and interpret instructions, regulations, procedures and other information relevant to conducting a flight review
Interpret and follow operational instructions and prioritise work
Complete documentation related to conducting a flight review
Work collaboratively with others when conducting a flight review
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when conducting a flight review in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when conducting a flight review
Apply precautions and required action to minimise, control or eliminate hazards that may exist during a flight review
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective clothing and equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required to conduct flight review

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of: the underpinning knowledge and skills developing and delivering an appropriate pre-flight discussion plan ensuring aircraft is operated in accordance with aircraft operating parameters assessing applicant's competence against required standards conducting a post-review briefing completing appropriate post-review administration
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Aircraft operation is conducted in accordance with:	regulatory requirements safe operational practices
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may be referred to as:	company procedures enterprise procedures organisational procedures standard operating procedures manufacturers guidelines established procedures workplace instructions in defence context, relevant Defence Orders and Instructions
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to the conduct of a flight review in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Manual of Standards-Pilot Licensing (MOS-PL) Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) charts operations manuals workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Suitable flight review resources may include:	aircraft debriefing rooms classrooms
Environmental conditions may include:	weather hazards and threats such as power lines and masts terrain birds/wildlife other airspace operations
Assessment of applicant's competence may include:	strengths deficiencies remedial actions self-awareness and insight self-management

Unit Sector(s)

Not applicable.

Competency field

Competency Field	M - Training and Assessment

AVIM6006A Deliver operational flight management training

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to conduct operational flight management training, including designing and delivering a flight scenario which allows the trainee to practise and develop skills to cope with unexpected and realistic events that require appropriate management and decision-making skills to achieve the safest outcome. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licensing and aircraft rating requirements of the Civil Aviation Safety Authority (CASA); relevant airspace control requirements; and aircraft control principles; and regulations. Use for Australian Defence Force (ADF) Aviation is to be in accordance with relevant Defence Orders and Instructions. Operations are conducted across a variety of operational contexts within the Australian aviation industry. Work is performed under limited supervision. This unit of competency is nominally packaged at Advanced Diploma level.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Plan an operational flight management training scenario	1.1 Typical commercial or military flight operation conditions including normal and abnormal operations are identified 1.2 Training scenarios that require management of planned and unplanned in flight situations are designed including simulated abnormal and emergency operations 1.3 Training scenarios that involve knowledge based solutions and flight management activities that assess and resolve less defined events are designed 1.4 Sufficient time frames and realistic workloads are allocated in the scenario design to enable trainee/s to meet objectives without being overloaded 1.5 A realistic scenario plan is developed with sufficient detail to ensure learning outcomes can be achieved without improvisation when airborne 1.6 Learning activities are designed that ensure components of competency are emphasised and reinforced
2 Prepare trainee/s for scenario based flight training	2.1 Trainee/s existing level of subject matter knowledge is identified and gaps in knowledge are rectified if required 2.2 Scenario based session plan is discussed with trainee/s 2.3 Objectives and outcomes of session plan are explained to trainee/s 2.4 Application and context of session is explained and confirmed to trainee/s 2.5 Trainee/s role with regard to command status, decision implementation and trainer assumption of control are confirmed 2.6 Scenario based learning including multiple solutions to problems and that the session is not formally assessed is explained and confirmed to trainee/s
3 Deliver training	3.1 Presentation and delivery methods are adjusted to cater for trainee/s characteristics and to meet learning outcomes 3.2 Trainee/s responsibility for planning and conduct of the flight is explained 3.3 An environment that simulates a typical air transport or military air operation is established as applicable 3.4 Components of competency are emphasised and reinforced during presentation of training sessions 3.5 Flight scenarios are logically sequenced with clear transition and linking of events that provides variety, encourages participation and reinforces competencies 3.6 Verbal feedback and motivation is provided to assist trainee/s in achieving session outcomes 3.7 Trainer intervention and assumption of control is applied when necessary to ensure safety of flight 3.8 Situational awareness is maintained to ensure situations that might jeopardise safety are not allowed to develop 3.9 A detailed record of flight events is maintained 3.10 Training sessions are reviewed and modified as required to meet trainee/s needs
4 Conduct post-flight discussion	4.1 Process, rationale and benefits of post-flight discussion are explained to trainee/s 4.2 Trainee/s are encouraged to lead discussion including evaluation of their own performance and quality of self-assessment 4.3 Assistance in recalling the sequence of events is provided as required 4.4 Flight events, actions and results of decisions are identified, analysed and feedback is provided to trainee/s 4.5 Trainee/s are encouraged to examine whether alternative actions may have resulted in better outcomes 4.6 Constructive feedback and reinforcement is provided to trainee/s
5 Review delivery of scenario based flight training	5.1 Training delivery is assessed against program goals, session plans and training outcomes 5.2 Delivery and effectiveness of training session is discussed with appropriate personnel 5.3 Adjustment of scenarios and delivery are incorporated as appropriate to improve learning outcomes

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
In Australian Defence Force context, relevant Defence Orders and Instructions
Relevant sections of national and state or territory regulatory requirements and codes of practice
Relevant OH&S and environmental procedures and regulations applicable to operational flight management training
Common risks that exist when delivering operational flight management training
Common problems that may occur when delivering operational flight management training, and appropriate action that should be taken in each case
Manual of Standards-Pilot Licensing (MOS-PL)
Assessment and workplace training competency standards
Principles of adult teaching and learning
Human performance and limitations factors relevant to the training tasks
Psychological factors affecting satisfaction of human needs, defence mechanisms and stress management
Relevant workplace policies and procedures
Appropriate methods of analysis and training planning
Lesson planning and development
Preparation of training resources
Principles of assessment
Assessment of behaviour
Self-assessment and evaluation
Questioning techniques
Required skills:
Communicate effectively with others when delivering operational flight management training
Read and interpret instructions, regulations, procedures and other information relevant to operational flight management training
Interpret and follow operational instructions and prioritise work
Complete documentation related to operational flight management training
Provide leadership and work collaboratively with others when delivering operational flight management training
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly identify, report and/or rectify any identified problems that may occur when delivering operational flight management training in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when delivering operational flight management training
Apply precautions and required action to minimise, control or eliminate hazards that may exist during the delivery of operational flight management training
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective clothing and equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required to deliver operational flight management training

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of: applying the underpinning knowledge and skills identifying typical commercial or military flight operation conditions including normal and abnormal operations designing training scenarios that require management of planned and unplanned in flight situations that involve knowledge based solutions and flight management activities that assess and resolve less defined events and include simulated abnormal and emergency operations developing a realistic scenario plan with sufficient detail to ensure learning outcomes can be achieved without improvisation when airborne preparing trainee/s for scenario based flight training including explaining the objectives, outcomes, application and context of the session confirming trainee/s role with regard to command status, decision implementation and trainer assumption of control explaining scenario based learning to trainee/s establishing an environment that simulates a typical air transport or military air operation emphasising and reinforcing components of competency during presentation of training sessions logically sequencing flight scenarios including clear transition and linking of events that provide variety, encourage participation and reinforce competencies applying trainer intervention and assumption of control where necessary to ensure safety of flight maintaining situational awareness to ensure situations that might jeopardise safety are not allowed to develop conducting post-flight discussion including process, rationale and benefits of the discussion providing constructive feedback to trainee/s on each event that occurred during the flight including analysis of actions and results of decisions assessing training delivery against the program goals, session plans and training outcomes discussing training session delivery with appropriate personnel to determine effectiveness
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Simulated abnormal and emergency operations must require the trainee to:	maintain situation awareness assess situations and make decisions set priorities and manage tasks manage threats and errors maintain effective communications and interpersonal relationships
A realistic scenario plan must provide the trainee with the ability to:	independently complete all associated tasks conduct the flight without assistance
Components of competency must include:	task management skills contingency management skills task skills transfer and application of skills and knowledge to new contexts job/role environment skills threat and error management skills
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may be referred to as:	company procedures enterprise procedures organisational procedures standard operating procedures manufacturers guidelines established procedures workplace instructions in Defence context, relevant Defence Orders and Instructions
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to the delivery of operational flight management training in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Manual of Standards-Pilot Licensing (MOS-PL) Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) charts operations manuals workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Appropriate personnel may include:	instructional staff coaching staff mentors experienced personnel subject matter experts (e.g. pilots, aircrew) technical staff trainees

Unit Sector(s)

Not applicable.

Competency field

Competency Field	M - Training and Assessment

AVIN6003A Manage flight training

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to lead instructional and support staff, and manage flight training operations at a flying training organisation. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant flight training operations regulatory requirements of the Civil Aviation Safety Authority (CASA); relevant airspace control requirements; and regulations. Use for Australian Defence Force (ADF) Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Operations are conducted within a variety of flying training organisation contexts within the Australian aviation industry. Work is performed without supervision. This unit of competency is packaged at Advanced Diploma level.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Demonstrate compliance with applicable flight operations regulatory requirements	1.1 Regulatory requirements for obtaining an aviation operators certificate (or military equivalent) allowing flight training are explained where applicable 1.2 Operations manual, training plan and other flight training operations documentation are explained including how they apply to the conduct of operations 1.3 A training plan and all relevant lesson plans that integrate ground and flight training are developed for the issue of a licence or rating or military equivalent 1.4 Application of the training plan by a flight training operator is explained 1.5 Requirements of flight training operator facilities, including aircraft are explained 1.6 Role and responsibilities of a manager flight training in a typical flight training operation are explained
2 Record and monitor flight training	2.1 Maintenance of current and complete flight exercise and student progress records is demonstrated using a suitable record keeping system 2.2 Recording of training information and monitoring of student progress is described 2.3 Links between recording system, student training and assessment against appropriate specified standards is explained 2.4 Instructor analysis of student progress records is described in order to plan training exercises
3 Program and supervise flight training operations	3.1 Methods of programming, supervision and ensuring the safe conduct of flight training operations are described 3.2 Fatigue management of students and instructors is described 3.3 Instructor's activities, performance and flight instruction are directed, controlled and standardised against published competency standards 3.4 Fatigue Management System (FMS) and Safety Management System (SMS) are explained including how they enhance the safety and effectiveness of flight training operations
4 Conduct interview with regulator	4.1 Requirements for the issue of a flight training management endorsement or military equivalent are demonstrated including an operational or compliance record that does not indicate a history of continuing breaches 4.2 Examples of flight training management documentation are provided 4.3 Ability to meet flight training management standards is demonstrated using appropriate documentation 4.4 Safe, effective and compliant flight operations are explained for particular operational aspects as nominated by the interviewer

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
In Australian Defence Force context, relevant Defence Orders and Instructions
Relevant sections of national and state or territory regulatory requirements and codes of practice
Relevant OH&S and environmental protection procedures and regulations
Common risks that exist when managing flight training
Common problems that may occur when managing flight training, and appropriate action that should be taken in each case
Australian national competency standards for pilots or military equivalent
Assessment and workplace training competency standards
Principles of adult teaching and learning
Human performance and limitations factors relevant to the training tasks
Psychological factors affecting satisfaction of human needs, defence mechanisms and stress management
Relevant workplace policies and procedures
Appropriate methods of analysis and training planning
Lesson planning and development
Preparation of training resources
Principles of assessment
Assessment of behaviour
Self-assessment and evaluation
Questioning techniques
Role and responsibilities of a manager flight training
Requirements for completing relevant documentation
Regulatory requirements for obtaining an aviation operators certificate or military equivalent
Aviation Fatigue Management Systems (FMS) and Safety Management Systems (SMS)
Required skills:
Communicate effectively with others when managing flight training
Read and interpret instructions, regulations, procedures and other information relevant to the management of flight training
Interpret and follow operational instructions and prioritise work
Complete documentation related to the management of flight training
Provide leadership and work collaboratively with others when managing flight training
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when managing flight training in accordance with regulatory requirements and workplace procedures
Make decisions related to the prioritising of tasks and the planning of flight training
Implement contingency plans for unexpected events that may arise when managing flight training
Apply precautions and required action to minimise, control or eliminate hazards that may exist in a flight training workplace
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective clothing and equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required to manage flight training
Manage an aviation Fatigue Management System (FMS) and Safety Management System (SMS)

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of: applying the underpinning knowledge and skills applying relevant legislation and workplace procedures for obtaining an aviation operators certificate or military equivalent explaining an operations manual, training plan and other flight training operations documentation and how they apply to the conduct of operations developing a training plan and lesson plans that integrate ground and flight training relevant to the issue of a licence or rating or military equivalent maintaining current and complete flight exercise and student progress records and explaining the link between the record system, student training and assessment against the appropriate specified standards directing, controlling and standardising instructor's activities, performance and flight instruction against published competency standards the requirements for the issue of a flight training management endorsement or military equivalent including an operational compliance record that does not indicate a history of continuing breaches the ability to both meet and explain flight training management standards using appropriate documentation including safe, effective and compliant flight operations
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Role and responsibilities of a manager flight training include:	maintenance of appropriate training standards maintenance of regulatory compliance dealing with problems common to a typical flight training operation
Flight training management documentation must include but is not limited to:	operations manual training plan lesson plans record keeping system fatigue management system safety management system
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may be referred to as:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures regulatory standards and recommended practices
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations relevant CASA Manuals of Standards (MOS) Aeronautical Information Publication (AIP) workplace procedures and instructions occupational specification for air traffic controllers equipment manufacturers specifications and instructions induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards training and assessment records operator handbook and system manuals documented learning and assessment strategies
Applicable regulations and legislation may include:	Civil Aviation Safety Regulations (CASR) and Manuals of Standards (MOS) relevant Defence Orders and Instructions OH&S legislation (state and federal)

Unit Sector(s)

Not applicable.

Competency field

Competency Field	N - Leadership and Supervision

AVIO2001A Use firearms on an aerodrome to control wildlife hazards

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to safely use firearms on an aerodrome to control wildlife hazards. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	This unit applies to aerodromes that operate across a variety of operational contexts within the Australian aviation industry. The work must be carried out in accordance with applicable operational standards as required by CASA when using firearms to control wildlife hazards on an aerodrome, including the need to comply with relevant firearms licensing requirements. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under limited supervision. This unit is nominally packaged at Certificate II.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Apply safety precautions in the use of firearms	1.1 The locations on an aerodrome where firearms may be discharged are identified 1.2 Hazards associated with the use of firearms on the aerodrome are identified and managed 1.3 The firearm is carried, loaded and discharged in the correct manner 1.4 The firearm is cleaned effectively and safely 1.5 The firearm is stored in accordance with regulatory requirements
2 Use appropriate firearms and ammunition to control wildlife hazards	2.1 Appropriate wildlife hazard control measures are selected in accordance with standard operating procedures 2.2 Cracker shells are used correctly to disperse a flock of birds in accordance with operating procedures 2.3 Live shot is used in a safe manner in the control of wildlife hazards

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Procedures for safely operating firearms
Requirements for completing relevant documentation
Procedures for servicing and minor maintenance
Steps involved in planning the work activities
Procedures to be followed in the event of an emergency
Relevant sections of national and state or territory regulatory requirements
Relevant OH&S and environmental procedures and regulations
Procedures for managing and controlling hazardous situations when carrying out work activities
Standard operating procedures and control methods for wildlife hazards
Required skills:
Safe use of cracker shells and live shot when using firearms on an aerodrome to control wildlife hazards
Perform wildlife control measures in a humane fashion
Communicate effectively with others when using firearms on an aerodrome to control wildlife hazards
Read and interpret instructions, regulations, procedures and other information relevant to use of firearms on an aerodrome to control wildlife hazards
Interpret and follow operational instructions and prioritise work
Complete documentation related to using firearms on an aerodrome to control wildlife hazards
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when using firearms on an aerodrome to control wildlife hazards in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when using firearms on an aerodrome to control wildlife hazards
Apply precautions and required action to minimise, control or eliminate hazards that may exist when using firearms on an aerodrome to control wildlife hazards
Monitor and anticipate operational problems and hazards and take appropriate action
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective clothing and equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required when using firearms on an aerodrome to control wildlife hazards

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures (SOPs)
The work site will include:	airside areas some landside areas
Equipment appropriate to access may include:	firearms ammunition class 2 storage facilities
Documents appropriate to access may include:	the Aerodrome Manual guidance material wildlife hazard management plan
Operating conditions may involve:	control of bird and animal hazards
Faults may include:	firearm misfires misuse mechanical failure
Firearms can be:	shotguns or rifles
Information/documents may include:	relevant OH&S and environmental regulations workplace procedures and instructions and job specification relevant operational checklists emergency procedures relevant equipment logs/records manufacturers specifications and instructions for the equipment/materials used induction and training materials
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders licence requirements of the relevant licensing authority relevant OH&S legislation environmental protection legislation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	O - Security

AVIO2004B Conduct frisk search of persons

Modification History

Release 1. Revised unit.

This unit replaces and is equivalent to AVIO2004A Conduct frisk search of persons.

Unit Descriptor

This unit involves the skills, knowledge and attitudes required to conduct frisk searches of persons as part of screening processes in an aviation environment. This includes preparing for a frisk search, conducting a frisk search of a person, applying special frisk search methods, responding to detection of weapons or prohibited items during the frisk search and maintaining the required records of a frisk search.

Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Work must be carried out in accordance with workplace procedures and relevant regulatory requirements.

Work is performed under some supervision usually within a team environment.

Work involves the application of established procedures and relevant regulations when conducting a frisk search of persons in an aviation environment.

Licensing/Regulatory Information

Refer to Unit Descriptor.

Pre-Requisites

Nil.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

1	Prepare for a frisk search	1.1	Legal powers to frisk search persons and associated workplace procedures are understood and applied
1.2	A frisk search is only conducted on persons of the same sex and with another appropriate person of the same sex present
1.3	The person to be searched is informed that frisk searches can be intrusive and may cover any part of the body, including but not limited to, the chest and groin
1.4	The permission of the person is obtained prior to conducting a frisk search, including the identification of a private area where the frisk search is to be conducted
1.5	Consent is recorded as per regulatory requirements and the organisation’s procedures
1.6	Organisational procedures are followed when a person refuses to be frisk searched
1.7	The person being searched is asked to remove any bulky over garments and any other items in their possession capable of being divested and these are separately checked by primary screening processes
2	Conduct a frisk search of a person	2.1	A frisk search of a person is carried out using the methods and techniques detailed in the organisation’s procedures and taking into account social or cultural differences
2.2	The frisk search is conducted by gently running open hands over the outer garments covering the relevant part of the person, to an extent sufficient to enable the screening officer to be satisfied that no prohibited items are located on the relevant part of the person
2.3	A hand-held metal detector is used to assist in identifying the area to be searched. This may include the sensitive areas of the person’s body
2.4	If the source of an alarm cannot be resolved due to it being in a sensitive area on the person, a more thorough and private search is conducted as per the organisation’s procedures including escorting the person to a private area (such as a search room) to identify and remove the source of the alarm
2.5	Correct work health and safety (WHS)/occupational health and safety (OHS) principles as per the organisation’s procedures are followed during the conduct of a frisk search of persons
2.6	Customer service principles as per the procedures and standards are applied throughout a frisk search of a person during the screening process
2.7	If cleared, the person is allowed to proceed to the sterile area
3	Apply special frisk search methods	3.1	Special screening methods and requirements are applied when conducting a frisk search of infants and children as per the organisation’s procedures
3.2	Special screening methods and requirements are applied when conducting a frisk search of disabled persons or other persons with special needs as per the organisation’s procedures
4	Respond to detection of weapons or prohibited items during the frisk search	4.1	In the event of discovery of weapons, and/or prohibited items during the frisk search, response occurs as per the organisation’s procedures
4.2	If detected, a prohibited item or weapon is handled and stored as per the organisation’s procedures
5	Maintain records of a frisk search	5.1	All records of the frisk search including written consents are maintained as per the organisation’s procedures

Required Skills and Knowledge

This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Sections of the Legislation relevant to the conduct of frisk searches of persons in an aviation environment including the Notice made under the Aviation Screening Notices
Workplace aviation transport security standard operating procedures and policies applicable to the conduct of frisk searches of persons in an aviation environment.
Typical issues that may occur when conducting frisk searches of persons in an aviation environment and appropriate action that can be taken to resolve and avoid the issues
Customer service standards and techniques to be applied when carrying out frisk searches of persons in an aviation environment
Reporting and recording requirements as detailed in the organisation’s transport security program and reflected in screening standard operating procedures for the conduct of frisk searches of persons in an aviation environment
Methods, techniques and equipment involved when conducting frisk searches of persons in an aviation environment including procedures for conducting frisk searches of children and persons with special needs
Understanding of types of weapons and prohibited items that may be detected during a frisk search and distinguishing characteristics of such weapons and prohibited items as outlined in the Regulations
The components, operating principles and characteristics of typical weapons (especially potential explosive devices) that may be potentially carried on a person
Contingency procedures, as detailed in the organisation’s transport security program and reflected in screening standard operating procedures, to be undertaken in the event of any weapons and/or prohibited items being detected during a frisk search of persons in an aviation environment
Site layout, including applicable security zones and standard operating procedures for the aviation transport security screening process concerned and in particular private rooms or a search room that can be used for frisk searches of persons
Law enforcement officers and other government officers, their roles and responsibilities within the aviation workplace
Contact processes for airline and airport staff and relevant law enforcement agencies

Required skills:
Communicate effectively with others when conducting frisk searches of persons in an aviation environment
Read, interpret and apply the Regulations and standard operating procedures applicable to the conduct of frisk searches of persons in an aviation environment
Respond to and report any security issues that may arise when conducting frisk search of persons in an aviation environment
Complete required documentation relevant to the conduct of frisk searches of persons in an aviation environment
Work collaboratively with others when conducting frisk searches of persons in an aviation environment
Use appropriate customer service skills when conducting frisk searches of persons in an aviation environment
Take appropriate initiatives concerning security issues when conducting frisk searches of persons in an aviation environment, including contingency procedures in the event of the detection of weapons or prohibited items as per requirements of the aviation organisation’s transport security program and the associated standard operating procedures
Modify activities dependent on differing workplace contingencies, risk situations and environments
Identify, select, use and routinely check relevant equipment, processes and procedures

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: demonstrate the ability to prepare a person for a frisk search, including obtaining permission of the person being searched and informing the person of the frisk search processes and procedures conduct a frisk search of a person following correct techniques and procedures and in accordance with OHS principles demonstrate the ability to apply special frisk search methods to infants or children and persons with special needs demonstrate the ability to respond correctly to detection of weapons or prohibited items during the frisk search maintain records of frisk searches in accordance with the organisation’s standard operating procedures.
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts. Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace. In real environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.
Assessment for Passenger/Non-Passenger Screener and Checked Baggage Screener Roles	Assessment must: be undertaken by a registered training organisation. Assessment of knowledge must: be conducted through written/oral assessments. Practical assessment must: be undertaken by a registered training organisation occur in an appropriate range of situations in the workplace.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Applicable legislative requirements, regulations and codes may relate to:	the Aviation Transport Security Act 2004 (and amendments) the Aviation Transport Security Regulations 2005 the organisation’s transport security program as approved under the Aviation Transport Security Act 2004 Notices made under the Act and the Regulations other Regulations relating to security screening at an airport
Organisational procedures or requirements may relate to:	applicable legislative requirements and aviation screening notices access and equity policies, principles and practices client service standards code of conduct or ethics communication and reporting procedures complaint and dispute resolution procedures emergency and evacuation procedures employer and employee rights and responsibilities equipment use and maintenance WHS/OHS policies and procedures own role, responsibility and authority privacy and confidentiality standard operating procedures for screening
The frisk searching of persons consists of:	the methods and techniques as described in the Aviation Screening Notices
Types of persons with special needs who may be being frisk searched include:	a person in a wheelchair who may or may not be able to stand unassisted a person not in a wheelchair but who requires a walking aid a person who is hearing impaired a person with a prosthetic device, body brace or other medical device a person who is vision impaired a person who requires the assistance of a carer a person who is accompanied by an assistance or companion animal (e.g. a guide dog) a person who is vision impaired who needs to carry unusual electronic devices in their personal effects (for example Braille note taker).
A prohibited item is:	as described under the Regulation
A weapon is:	as described under the Regulation
Social and cultural differences may relate to:	dress and personal presentation gender and gender identity food preferences language religion social conventions traditional practices values and beliefs

Unit Sector(s)

Not applicable.

Competency Field

O – Security

AVIO2005B Conduct screening using explosive trace detection (ETD)

Modification History

Release 1. Revised unit.

This unit replaces and is equivalent to AVIO2005A Conduct screening using explosive trace detection (ETD).

Unit Descriptor

This unit involves the skills, knowledge and attitudes required to conduct screening of persons and/or articles using explosive trace detection (ETD) equipment prior to entering an airside security zone or landside security zone. This includes preparing ETD equipment for use, preparing persons or articles for ETD sampling, screening persons or articles using ETD equipment, and responding correctly to positive and negative ETD results.

Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Work must be carried out in accordance with workplace procedures and the relevant regulatory requirements.

Work is performed under some supervision usually within a team environment.

Work involves the application of established procedures and relevant legislation when conducting screening using ETD equipment, prior to persons or articles entering an airside security zone or landside security zone.

Licensing/Regulatory Information

Refer to Unit Descriptor.

Pre-Requisites

Nil.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

1	Set up, check and operate ETD equipment	1.1	Correct procedures for setting up ETD equipment in an aviation workplace are followed
1.2	Required ETD equipment checks are carried out and appropriate action is taken in accordance with workplace procedures
1.3	ETD equipment calibration is performed at set up and during operations in accordance with workplace procedures
1.4	ETD equipment is operated in accordance with workplace procedures
1.5	Occupational health and safety (WHS/OHS) procedures are followed when setting up and operating the ETD equipment
2	Conduct ETD sampling process	2.1	Selected persons or articles are screened using an ETD wand, in accordance with legislative requirements and workplace procedures
2.1	The sample is tested using ETD equipment in accordance with legislative requirements and workplace procedures
3	Respond to results of sample	3.1	Positive and negative results are recognised in accordance with workplace procedures
3.2	Action is taken in response to a positive result in accordance with legislative requirements and workplace procedures
4	Record ETD analysis information for evidential purposes	4.1	Equipment checks and calibration results are recorded and reported in accordance with workplace procedures
4.2	Calibrations and alarms are saved in accordance with workplace procedures
4.3	Records of sampling processes, positive and negative results and consequent actions are completed in accordance with workplace procedures

Required Skills and Knowledge

This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Sections of the Legislation relevant to the use of ETD equipment for the screening of passengers, bags and articles in an aviation environment.
Workplace procedures applicable to the use of ETD equipment for the screening of passengers or articles
Workplace procedures for carrying out checks and calibrations of ETD equipment
Methods, techniques and equipment involved when using ETD equipment for the screening of passengers and/or articles in an aviation environment in accordance with the Legislation and Notices made under the Legislation
Customer service standards and techniques to be applied when carrying out ETD screening of persons or articles
Typical issues that may occur when using ETD equipment and appropriate action that can be taken to resolve and/or avoid the issue
Reporting requirements for security incidents relevant to ETD Images and/or alarms generated by ETD equipment indicating the possible presence of weapons or explosive substances which might pose a threat to aviation security
Contingency procedures to be taken in the event of a double positive result when carrying out screening using ETD equipment
Site layout, including applicable security zones and workplace procedures for aviation transport security screening
Roles and responsibilities of law enforcement officers and/or other government officers within the aviation workplace
Contact processes for airline and airport staff and relevant law enforcement agencies

Required skills:
Communicate effectively with others when using ETD equipment
Read, understand and apply the Act and Notices made under the Act and workplace procedures relevant to the use of ETD equipment
Respond to and report security incidents and/or suspected explosive substances detected using ETD equipment
Complete required documentation relevant to the use of ETD equipment
Work collaboratively with others when using ETD equipment
Use appropriate customer service skills when using ETD equipment
Take appropriate action in response to security incidents identified using ETD equipment Modify activities in response to different workplace contingencies, risk situations and environments
Identify, select, use and routinely check ETD equipment, processes and procedures

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include: demonstrate the ability to operate ETD equipment in accordance with workplace procedures and manufacturers’ operating instructions demonstrate the ability to prepare persons or articles for ETD sampling using correct techniques, conduct ETD sampling process demonstrate the ability to take the correct response to a positive or negative ETD result using the correct documents, accurately record and report information in accordance with workplace procedures.
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts. In real environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, legislationcodes of practice and operation manuals.
Assessment for Passenger/Non-Passenger Screener and Checked Baggage Screener Roles	As a minimum, assessment of knowledge must be conducted using the National Assessment Tool. Practical assessment must: be undertaken by a registered training organisation occur in an appropriate range of situations in the workplace.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Legislative requirements may include:	the current Aviation Transport Security legislation the organisation’s approved transport security program Notices made under the Act other amendments to the Act relating to security screening at an airport
Workplace procedures may relate to:	applicable legislative requirements and aviation screening notices access and equity policies, principles and practices client service standards code of conduct or ethics communication and reporting procedures complaint and dispute resolution procedures emergency and evacuation procedures employer and employee rights and responsibilities equipment use and maintenance WHS/OHS policies and procedures own role, responsibility and authority privacy and confidentiality standard operating procedures for screening
ETD screening may be performed at:	a security controlled airport with screened air services
ETD or Explosive Trace Detection means:	a system, or combination of different technologies, that have the ability to detect and indicate by means of an alarm the presence of a target amount of explosive material contained in baggage or on a person or other articles subjected for analysis as described in the Aviation Screening Notice
ETD equipment means:	equipment that can detect and indicate by means of an alarm the presence of a target amount of explosive material as described in the Aviation Screening Notice
Airside security zones on an airport include:	the security restricted area the enhanced inspection area
Landside security zones on an airport include:	the sterile area the fuel storage zone the air traffic control facilities zone the navigational aids zone
Alarm means:	in relation to ETD equipment – the audible and/or visual alarm produced by the equipment when indicating the presence of a target amount of explosive material within the range of the equipment according to the operating program of the equipment as described in the Aviation Screening Notice
Articles may include:	bags cabin baggage checked baggage goods hold baggage packages personal effects work equipment tools of trade display/promotional items vehicles/machinery
Trace sampling means:	a process where part of the object in question is wiped and the particles collected in a trap that can be either held in the hand or included as part of a wand as described in the Aviation Screening Notice
A prohibited item is:	as described under the Legislation
A weapon is:	as described under the Legislation

Unit Sector(s)

Not applicable.

Competency Field

O – Security

AVIO2006B Control access to and exit from an airside security zone or landside security zone at an airport

Modification History

Release 1. Revised unit.

This unit replaces and is equivalent to AVIO2006A Control access to and exit from an airside security zone or landside security zone at an airport.

Unit Descriptor

This unit involves the skills, knowledge and attitudes required by personnel responsible for control of access to and exit from an airside security zone or landside security zone at an airport. Responsibilities include managing persons, inspecting articles and vehicles, managing vehicular traffic, managing access control systems and identifying and reporting of non compliances and unlawful interference with aviation.

Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Work must be carried out in accordance with workplace procedures and other relevant regulatory requirements.

Work is performed under some supervision usually within a team environment.

Work involves the application of workplace procedures and relevant regulations during the control of access to and exit from an airside security zone or landside security zone at an airport.

Licensing/Regulatory Information

Refer to Unit Descriptor.

Pre-Requisites

Nil.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

1	Manage persons to enter an airside security zone or landside security zone	1.1	Identification details of persons entering airside security zones or landside security zones are verified in accordance with legislative requirements and workplace procedures
1.2	Entry validations are issued and collected in accordance with workplace procedures
1.3	Incidents that infringe or breach workplace procedures are acted upon, reported and recorded in accordance with legislative requirements and workplace procedures
1.4	Persons are received in a professional and courteous manner and processed in accordance with workplace procedures
1.5	Relevant documentation is maintained in accordance with the organisation’s transport security program
1.6	Persons whose identification details cannot be verified are processed in accordance with workplace procedures
2	Inspect articles and/or vehicles to enter an airside security zone or landside security zone	2.1	Requests to inspect baggage and/or vehicles are made in accordance with legislative requirements and workplace procedures
2.2	Inspections are carried out in accordance with legislative requirements and workplace procedures
2.3	Prohibited items or weapons found during inspections are dealt with in accordance with legislative requirements and workplace procedures
2.4	Notification of the detection of prohibited items or weapons found during inspection is carried out in accordance with legislative requirements and workplace procedures
2.5	Persons refusing inspection requests are reported and processed in accordance with legislative requirements and workplace procedures
3	Manage vehicular traffic to enter an airside security zone or landside security zone	3.1	Vehicle entry validations are checked or issued, and collected in accordance with the organisation’s transport security program
3.2	Outgoing vehicles are processed against relevant documentation in accordance with workplace procedures
3.2	Incoming vehicles are directed to appropriate parking, escorting location or loading and unloading areas in accordance with workplace procedures, relevant laws and bylaws and site requirements
3.4	Incidents that infringe or breach legislative requirements are reported in accordance with workplace procedures
3.5	All communication when managing access control is conducted in a professional and courteous manner and in accordance with workplace procedures
4	Manage access control systems in an airside security zone or landside security zone at an airport	4.1	Keys and access control devices for airside security zones and landside security zones at an airport are controlled, recorded and monitored, and reconciled in accordance with workplace procedures
4.2	Barriers are operated and controlled in accordance with workplace procedures
4.3	Control systems to secure airside security zones and landside security zones are operated according to manufacturers’ instructions and workplace procedures
4.4	Keypad and alarm entry systems for airside security zones and landside security zones are activated and deactivated in accordance with workplace procedures
4.5	Relevant documentation is maintained in accordance with workplace procedures

Required Skills and Knowledge

This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Sections of the Act, the Regulations and any Notices made under the Act and the Regulations relevant to the control of access to and exit from airside security zones or landside security zones at an airport
The organisation’s transport security program and associated security policies and procedures
Workplace procedures and policies
Typical issues that may occur when controlling access to and exit from airside security zones or landside security zones at an airport
Appropriate actions to resolve and/or avoid issues when controlling access to and exit from airside security zones or landside security zones at an airport
Reporting requirements for security issues and breaches of aviation transport security
Features, operating principles and processes for security systems used in an airside security zone or landside security zone at an airport
The airport’s alarm systems and locations for the airside security zones or landside security zones
The airport’s procedures and protocols for the operating of communications and computing equipment in the airside security zones or landside security zones
The airport’s communication codes for the airside security zones or landside security zones
Risk factors and risk management strategies that may exist in the control of access to and exit from airside security zones or landside security zones at an airport
The information contained on personal identification (ID) cards
Process for verifying and reporting on ID checks including Aviation Security Identification Cards (ASIC), Visitor Identification Cards (VIC) and Temporary Aircrew Cards (TAC)
Processes and procedures for controlling access to airside security zones or landside security zones at an airport as detailed in the organisation’s transport security program
Site layout and workplace procedures for the relevant airside security zone or landside security zone at an airport

Required skills:
Communicate effectively with others including government agencies and other law enforcement officers when controlling access to and exit from airside security zones or landside security zones at an airport
Select and use appropriate communications and computing equipment
Read, understand and apply the legislative requirements and workplace procedures
Respond to and report security issues, suspicious behaviour and breaches in security policies and procedures
Identify irregularities in security-related documentation and identification checks, and take appropriate action
Complete required documentation, reports and records in accordance with the organisation’s transport protection program
Work collaboratively and liaise with others on matters relevant to the control of access to and exit from airside security zones or landside security zones at an airport
Apply customer service standards and relate to persons of all backgrounds
Take appropriate initiatives concerning security issues and security breaches within the limits of personal role and responsibility, including contingency procedures in the event of a security issue or a breach of the legislation
Modify activities depending on differing workplace contingencies, risk situations and environments
Monitor and anticipate security issues and risks that may arise from controlling access to and exit from airside security zones or landside security zones at an airport and take appropriate action
Identify, select, use and routinely check relevant equipment and systems, including the recording of required information
Identify, select and follow the provision in the organisation’s transport security program
Identify, select and use applicable personally protective equipment
Conduct an inspection of articles, vehicles and loads carried
Observe and monitor the behaviour of persons in and around security controlled areas in an aviation environment

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include: demonstrate the ability to identify and verify ID cards of persons wishing to enter an airside security zone or landside security zone at an airport demonstrate the ability to take the correct action during an infringement or breach of workplace procedures correctly use documentation in accordance with workplace procedures correctly and accurately inspect articles and vehicles for prohibited items or weapons and take correct action in the processing of those articles demonstrate the ability to manage incoming and outgoing persons and/or vehicles in accordance with workplace procedures demonstrate the ability to correctly use security systems and barriers to maintain security of an airside security zone or landside security zone at an airport.
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts. Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace. In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.
Method of assessment	Assessment of knowledge must be conducted through appropriate written/oral assessments. Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace
Assessment for Passenger/Non-Passenger Screener and Checked Baggage Screener Roles	Assessment must: be undertaken by a registered training organisation. Assessment of knowledge must: be conducted through written/oral assessments. Practical assessment must: be undertaken by a registered training organisation occur in an appropriate range of situations in the workplace.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Applicable legislative requirements may include:	the Aviation Transport Security Act (and amendments) the Aviation Transport Security Regulations the organisation’s transport security program as approved under the Aviation Transport Security Act Notices made under the Act and the Regulations other Regulations relating to security screening at an airport
Workplace procedures may relate to:	applicable legislative requirements and aviation screening notices access and equity policies, principles and plans client service standards code of conduct code of ethics communication and reporting procedures complaint and dispute resolution procedures emergency and evacuation procedures employer and employee rights and responsibilities equipment use and maintenance occupational health and safety (WHS/OHS) policies, procedures and programs own role, responsibility and authority privacy and confidentiality of information screening procedures
Articles may include:	bags cabin baggage checked baggage hold baggage packages personal effects work equipment tools of trade display/promotional items
A prohibited item is:	as described under the Regulations
A weapon is:	as described under the Regulations
Typical security issues may include:	non-display or incorrect display of ID lost ID, ASIC, VIC or TAC refusal to show ID, ASIC, VIC or TAC expired or invalid ID, ASIC, VIC or TAC unauthorised persons in a secure area persons in an area without lawful purpose unattended or suspicious articles weapons, explosive devices, unauthorised items or prohibited items found during inspection bomb comments acts or threats of acts of unlawful interference with aviation vehicles incorrectly parked stolen vehicles forced entry of persons and/or vehicles
Identification cards may include:	Aviation Security Identification Card (ASIC) Temporary Aircrew Card (TAC) Visitor Identification Card (VIC) Identification Card (ID) industry specific card
Entry validation may include:	temporary pass voucher for access or parking
Persons may include:	passengers visitors airline personnel airport personnel authorised personnel registered air cargo agents law enforcement personnel government enforcement agency personnel sales representatives contractors emergency services demonstrators
Types of barrier bay include:	security turnstiles airlock systems traffic barriers remotely operated doors shutters and gates Tensabarriers within a terminal building keypads and card entry systems computerised entry systems
Personal protective equipment may include:	safety vest communications equipment sunscreen and hats earmuffs

Unit Sector(s)

Not applicable.

Competency Field

O – Security

AVIO2007B Establish and maintain a sterile area at an airport

Modification History

Release 1. Revised unit.

This unit replaces and is equivalent to AVIO2007A Establish and maintain a sterile area at an airport.

Unit Descriptor

This unit involves the skills and knowledge required to establish or reestablish a sterile area at an airport. This includes identifying, reading and interpreting relevant sections of the Act and the Regulations applicable to establishing a sterile area at an airport and taking all required action following an intentional or unintentional breach, evacuation or equipment failure in accordance with workplace procedures.

Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Work must be carried out in accordance with workplace procedures and the relevant regulatory requirements.

Work is performed under some supervision usually within a team environment.

Work involves the application of workplace procedures and relevant regulations when establishing or re-establishing a sterile area at an airport following an intentional or unintentional breach.

Licensing/Regulatory Information

Refer to Unit Descriptor.

Pre-Requisites

Nil.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

1	Establish sterile area	1.1	Sterile areas are established as required in accordance with workplace procedures
1.2	Sterile areas are re-established following a breach, evacuation or equipment failure as required in accordance with workplace procedures
2	Recognise and report a breach	2.1	Breaches or potential breaches of sterile areas are recognised
2.2	Breaches or potential breaches are reported to designated personnel in accordance with the organisation’s transport security program and workplace procedures
2.3	Information about breaches or potential breaches is collected in accordance with workplace procedures
2.4	The nature of breaches or potential breaches is determined in accordance with the organisation’s transport security program and workplace procedures
2.5	Appropriate action is taken in the event of a breach in accordance with organisation’s transport security program and workplace procedures
3	Complete required documentation	3.1	Record of actions taken to establish and/or reestablish a sterile area are completed in accordance with the organisation’s transport security program and workplace procedures
3.2	Records of a breach, potential breach, evacuation or equipment failure in a sterile area are completed in accordance with the organisation’s transport security program and workplace procedures
3.3	Written reports of a breach, potential breach, evacuation or equipment failure and related action to reestablish a sterile area are completed and referred to designated personnel in accordance with the organisation’s transport security program and workplace procedures

Required Skills and Knowledge

This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Regulations relevant to the establishment of a sterile area in an aviation environment and its reestablishment following either an intentional or unintentional breach, evacuation or equipment failure
Aviation transport security program procedures and policies applicable to the establishment of a sterile area at an airport and its reestablishment following either an intentional or unintentional breach, evacuation or equipment failure
Roles, functions and responsibilities of airport screening personnel for the establishment of a sterile area in an aviation environment
Action to be taken in the event of a breach, evacuation or equipment failure in the sterile area and its subsequent reestablishment
Notification requirements in the event of a breach of a sterile area, evacuation or equipment failure and the subsequent reestablishment of the sterile area
Customer service standards and techniques to be applied when establishing and maintaining a sterile area in an aviation environment
Typical issues that may occur when establishing a sterile area at an airport and reestablishing it following either an intentional or unintentional breach, evacuation or equipment failure, and appropriate action that can be taken to resolve and avoid the issues
Reporting requirements as detailed in the organisation’s transport security program relevant to the establishment of a sterile area at an airport and its re-establishment following either an intentional or unintentional breach, evacuation or equipment failure
Site layout, organisational structure and workplace procedures for an aviation transport sterile area and related access, exit and security screening point(s)

Required skills:
Communicate effectively with others when establishing a sterile area at an airport and reestablishing it following either an intentional or unintentional breach, evacuation or equipment failure
Read, understand and apply the Act, Regulations and workplace procedures as they relate to the establishment of a sterile area at an airport and its reestablishing following either an intentional or unintentional breach, evacuation or equipment failure
Respond to and report any security issues that may arise when establishing a sterile area at an airport, and reestablishing it following either an intentional or unintentional breach, evacuation or equipment failure
Use appropriate communications equipment when establishing a sterile area at an airport and reestablishing it following either an intentional or unintentional breach, evacuation or equipment failure
Complete required documentation involved when establishing a sterile area at an airport and reestablishing it following either an intentional or unintentional breach, evacuation or equipment failure
Provide leadership and work collaboratively with others when establishing a sterile area at an airport and reestablishing it following either an intentional or unintentional breach, evacuation or equipment failure
Use appropriate customer service skills when establishing a sterile area at an airport and reestablishing it following either an intentional or unintentional breach, evacuation or equipment failure
Take appropriate initiatives when establishing a sterile area at an airport and reestablishing it following either an intentional or unintentional breach, evacuation or equipment failure in accordance with the organisation’s standard operating procedures
Plan, organise and monitor work activities when establishing a sterile area at an airport and reestablishing it following either an intentional or unintentional breach, evacuation or equipment failure
Modify activities dependent on differing workplace contingencies, risk situations and environments
Identify, select, use and routinely check relevant equipment, processes and procedures when establishing a sterile area at an airport and reestablishing it following either an intentional or unintentional breach, evacuation or equipment failure

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include: demonstrate the ability to identify and establish a sterile area at an airport in accordance with workplace procedures demonstrate the ability to identify when a sterile area at an airport has been breached demonstrate the ability to take the correct action in the event of a breach of a sterile area at an airport in accordance with the organisation’s transport security program and workplace procedures using the correct recording system, accurately report on a breach, evacuation or equipment failure and when establishing and maintaining a sterile area at an airport.
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts. Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace. In real environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.
Assessment for Passenger/Non-Passenger Screener and Checked Baggage Screener Roles	Assessment must: be undertaken by a registered training organisation. Assessment of knowledge must: be conducted through written/oral assessments. Practical assessment must: be undertaken by a registered training organisation occur in an appropriate range of situations in the workplace.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Applicable legislation, regulations and codes may include:	the Aviation Transport Security legislation and regulations the organisation’s transport security program Notices made under the Act and the Regulations
Organisational procedures or requirements may relate to:	applicable legislative requirements and aviation screening notices access and equity policies, principles and practices client service standards code of conduct or ethics communication and reporting procedures complaint and dispute resolution procedures emergency and evacuation procedures employer and employee rights and responsibilities equipment use and maintenance occupational health and safety (WHS/OHS) own role, responsibility and authority privacy and confidentiality standard operating procedures for screening
Establishment and reestablishment of sterile areas in the event of a breach may be performed at:	a security controlled airport with screened air services
A sterile area is:	a zone established to prevent cleared persons in the zone coming into contact with persons who have not been cleared, and to prevent cleared persons getting access to anything from outside the zone that has not been cleared
A breach is:	the unauthorised entry of persons or articles into a sterile area
An intentional breach of a sterile area is:	where the person(s) causing the breach intended to avoid screening or where there is doubt as to the intention of person(s) causing the breach
An unintentional breach of a sterile area is:	where there has been a procedural breakdown by the airport, airline or the contracted security company concerned, or where an equipment failure has caused the breach
Breaches of a sterile area may include:	a breach at a screening point where there is immediate detection of the unauthorised person(s) concerned a breach at an access point (other than a screening point) where there is immediate detection of the unauthorised person(s) concerned a breach at an access point where the unauthorised person(s) concerned is under constant observation a breach at an access point (other than a screening point) where the unauthorised person(s) concerned is under constant observation where the unauthorised person(s) concerned is not under constant supervision and the area of the breach can be isolated where the unauthorised person(s) concerned is not under constant supervision and the area of the breach cannot be isolated
Information to be gathered by first person aware of a security breach is:	time of breach particulars of the breach including where it occurred details of the affected area estimated number of persons in the affected area details and description of the person(s) breaching security
Searches of sterile areas may include but are not limited to:	areas accessible to the public, for example toilets, concessions, eating areas, aerobridges (if open), parenting rooms, gate lounges, passenger lounges under seating and tables rubbish bins planter boxes

Unit Sector(s)

Not applicable.

Competency Field

O – Security

AVIO2008A Manage the flow of items for screening by X-ray screening equipment

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to manage the flow of items through X-ray screening equipment. This includes managing the flow of items through the equipment, controlling the loading of items onto the X-ray belt, providing assistance to persons with special needs and processing a diplomatic bag through the screening point. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Work must be carried out in accordance with workplace procedures and the relevant regulatory requirements.

Work is performed under some supervision usually within a team environment.

Work involves the application of workplace procedures and relevant regulations during management of the flow of items through a screening point.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

1	Manage the flow of items for screening by X-ray screening equipment	1.1	The flow of items is monitored and appropriate action is taken to maintain a steady flow through the X-ray screening equipment
1.2	Customer service standards and procedures are applied when controlling the flow of items through the X-ray screening equipment
1.3	Issues interfering with the flow of items through the X-ray screening equipment are identified and appropriate action is taken to resolve issues concerned
2	Control the loading of items onto X-ray equipment conveyor belt	2.1	Loading of items onto the X-ray belt is controlled in accordance with workplace procedures
2.2	Appropriate advice is provided in accordance with workplace procedures regarding items likely to identified by screening equipment
2.3	Appropriate assistance is provided to help persons place their carry-on bags and personal effects on the X-ray belt in accordance with workplace procedures
2.4	The physical position of items is controlled in accordance with workplace procedures
3	Provide assistance to persons with special needs	3.1	Persons with special needs are identified and assisted in accordance with workplace procedures
3.2	Persons with special requirements are appropriately assisted to enter the screening point in accordance with workplace procedures
4	Process a diplomatic bag	4.1	Items with diplomatic status are identified and verified
4.2	Items with diplomatic status are processed in accordance with workplace procedures

Required Skills and Knowledge

This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Sections of the Regulations relevant to the screening of passengers and baggage in an aviation environment including the Notice made under Regulations The organisation’s transport security program procedures and policies applicable to the management of the flow of items through X-ray screening equipment Typical issues that may occur when managing the flow of items through X-ray screening equipment and appropriate action that can be taken to resolve and/or avoid the issues Policies and procedures for the screening of persons with special needs Policies and procedures for the processing of diplomatic bags through a screening point when carrying a diplomatic bag Methods, techniques and equipment involved in managing the flow of items through a screening point in an aviation environment Site layout, organisational structure and workplace procedures for aviation transport security screening Procedures for the screening of special items such as medical equipment or organ tissue samples
Required skills:
Communicate effectively with others when managing the flow of items through X-ray screening equipment and when controlling how persons place items on the X-ray belt at an airport Read, interpret and apply the Regulations and associated workplace procedures applicable to the management of the flow of items through X-ray screening equipment Complete the required documentation involved when screening items at an airport Use appropriate customer service skills when managing the flow of items through Xray screening equipment at an airport Work collaboratively with others when managing the flow of items through X-ray screening equipment at an airport Respond to and report any issues that may occur when managing the flow of items through Xray screening equipment and controlling how persons place items on the conveyor X-ray belt at an airport Modify activities in response to different workplace contingencies, risk situations and environments Identify, select, use and routinely check relevant equipment, processes and procedures when managing the flow of items through X-ray screening equipment including the control of how persons place items on the X-ray belt in an aviation environment

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include: demonstrate the ability to correctly manage the flow of items through X-ray screening equipment demonstrate the ability to control the loading and placement of items on the X-ray belt in accordance with workplace procedures provide accurate advice to persons moving through a screening point on metallic items likely to be picked up by the screening equipment demonstrate the ability to provide appropriate assistance to persons with special needs take the correct actions to process a diplomatic bag in accordance with workplace procedures
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Legislative requirements may include:	the Aviation Transport Security Act (and amendments) the Aviation Transport Security Regulations the organisation’s transport security program as approved under the Aviation Transport Security Act Notices made under the Act and the Regulations other regulations relating to security screening at an airport
Organisational procedures or requirements may relate to:	applicable legislative requirements and aviation screening Notices access and equity policies, principles and practices client service standards code of conduct or ethics communication and reporting procedures complaint and dispute resolution procedures emergency and evacuation procedures employer and employee rights and responsibilities equipment use and maintenance occupational health and safety (OHS) policies and procedures own role, responsibility and authority privacy and confidentiality standard operating procedures for screening
Types of special needs of persons being screened may include:	physical mobility needs such as using walking aids or a wheelchair vision or hearing impaired needs such as using a service animal or assistive technologies attendant needs such as travelling with a carer medical needs such as requiring oxygen equipment
The control of how persons place personal items on the X-ray belt consists of:	the methods and techniques as described in the Aviation Screening Notices
X-ray screening equipment means:	screening X-ray equipment that has threat image projection system capability and is capable of differentiation between organic and in-organic material
Items may include:	bags cabin baggage checked baggage goods hold baggage packages personal effects work equipment tools of trade display/promotional items
Social and cultural differences may relate to:	dress and personal presentation gender and gender identity food preferences language religion social conventions traditional practices values and beliefs

Unit Sector(s)

Not applicable.

Competency field

O – Security

AVIO2009B Screen articles by interpreting X-ray images

Modification History

Release 1. Revised unit.

This unit replaces and is equivalent to AVIO2009A Screen articles by interpreting X-ray images.

Unit Descriptor

This unit involves the skills and knowledge required to conduct the screening of articles for prohibited items or weapons by interpreting X-ray images. This includes setting up and operating X-ray screening equipment, interpreting X-ray images of items and taking appropriate action to advise the screening point supervisor when suspected weapons explosives or prohibited items are detected.

Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Work must be carried out in accordance with workplace procedures and the relevant regulatory requirements.

Work is performed under some supervision usually within a team environment.

Work involves the application of workplace procedures and relevant legislation when conducting the screening of articles for prohibited items or weapons when using X-ray screening equipment at an airport.

Licensing/Regulatory Information

Refer to Unit Descriptor.

Pre-Requisites

Nil.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

1	Set up and test X-ray screening equipment	1.1	X-ray screening equipment is set up in accordance with workplace procedures
1.2	Required daily tests are carried out in accordance with workplace procedures
1.3	X-ray screening equipment safety risks are identified and controlled in accordance with workplace procedures during set up and testing
2	Operate X-ray screening equipment	2.1	X-ray equipment is operated in accordance with workplace procedures
2.2	X-ray screening equipment safety risks are identified and controlled in accordance with workplace procedures during operation
3	Interpret X-ray images	3.1	X-ray images are interpreted in accordance with workplace procedures
3.2	Image enhancement functions are used effectively in accordance with workplace procedures
3.3	Colours on the X-ray image are correctly interpreted in accordance with workplace procedures
3.4	Article shapes and sizes on the X-ray image are correctly interpreted in accordance with workplace procedures
3.5	Prohibited items, weapons and explosives on the X-ray image are correctly detected in accordance with workplace procedures
4	Take appropriate action when weapons, explosives and prohibited items are detected	4.1	Suspected explosives are reported to screening point supervisor and appropriate action is taken in accordance with legislative requirements and workplace procedures
4.2	Suspected weapons or prohibited items are reported to the screening point supervisor and appropriate action is taken in accordance with legislative requirements and workplace procedures

Required Skills and Knowledge

This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Sections of the legislation relevant to the use of X-ray screening equipment for the screening of personal effects and checked baggage in an aviation environment
The organisation’s transport security procedures and policies applicable to the use of X-ray screening equipment for the screening of articles
Workplace procedures for carrying out any daily, weekly or monthly tests of X-ray screening equipment
Methods, techniques and equipment involved when using X-ray screening equipment for the screening of articles at an airport
Typical issues that may occur when using X-ray equipment for the screening of articles at an airport and appropriate action to take to resolve and avoid the issues
Reporting requirements as detailed in the organisation’s transport security program and workplace procedures for security incidents
Reporting requirements for the presence of weapons, explosives or prohibited items identified using X-ray equipment at an airport
Features of X-ray images that indicate the possible presence of weapons, explosives or prohibited items in articles, including the meaning of colour (metals, organics and inorganics), shape and size
The components, operating principles and characteristics of typical weapons, explosives and prohibited items that may be contained in articles
Transport security procedures to be followed when an item cannot be cleared using X-ray screening equipment at an airport
Site layout, organisational structures, the organisation’s transport security program and associated workplace procedures for aviation transport security screening
Roles and responsibilities of law enforcement officers and/or other government officers within the aviation environment
Roles and responsibilities of airline and airport staff and relevant law enforcement agencies’ contact details
Workplace procedures in the event that screening equipment fails during screening of articles to enter an aviation security zone
Workplace procedures in the event that screening equipment does not meet the required standard during testing
Occupational/Workplace health and safety requirements relevant to the set up and operation of X-ray screening equipment
The peculiarities and limitations of the X-ray imaging process and how to overcome these using workplace procedures when interpreting X-ray images of articles

Required skills:
Communicate effectively with others when using X-ray screening equipment at an airport
Read, interpret and apply the legislation and workplace procedures applicable to the use of X-ray screening equipment at an airport
Respond to and report any security incidents and/or suspected presence of weapons, explosives and prohibited items detected using X-ray screening equipment at an airport
Complete required documentation relevant to the use of X-ray screening equipment at an airport
Work collaboratively and liaise with others when interpreting X-ray images at an airport
Take appropriate action when using X-ray screening equipment at an airport including contingency procedures in the event of the suspected presence of weapons, explosives or prohibited items in accordance with workplace procedures and the organisation’s transport security program
Modify activities in response to different workplace contingencies, risk situations and environments
Identify, select, use and routinely check relevant equipment, processes and procedures when using X-ray screening equipment at an airport
Identify and respond to screening equipment failures during screening of articles at an airport
Identify and respond to screening equipment failure during testing

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include: using the correct procedures, set up and test X-ray screening equipment whilst meeting WHS/OHS requirements demonstrate the ability to correctly operate X-ray screening equipment in accordance with workplace procedures correctly manipulate X-ray images using enhancement functions to identify weapons and prohibited items demonstrate the ability to take appropriate action when a weapon, explosive or prohibited item is identified by using X-ray screening equipment using X-ray screening equipment, accurately detect and identify prohibited weapons, explosives or prohibited items in articles being screened.
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts. Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace. In real environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, legislation, codes of practice and operation manuals.
Method of assessment Assessment for Passenger/Non-Passenger Screener and Checked Baggage Screener Roles	As a minimum, assessment of knowledge must be conducted using the National Assessment Tool. Practical assessment must: be undertaken by a registered training organisation occur in an appropriate range of situations in the workplace.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Legislative requirements may include:	the Aviation Transport Security Act (and amendments) the organisation’s transport security program Notices made under the Act other amendments to the Act relating to security screening at an airport
Use of X-ray screening equipment may occur at:	a security controlled airport with screened air services
Articles may include:	bags personal belongings goods cabin baggage checked baggage packages personal effects work equipment tools of trade display/promotional items
X-ray screening equipment means:	screening X-ray equipment that has threat image projection system capability and is capable of differentiation between organic and inorganic material single or multi view X-ray equipment
Threat image projection system capability means:	a software program capable of projecting virtual images of threat articles such as a gun, knife, or improvised explosive device within the X-ray image of a bag under examination and providing immediate feedback to observer
A prohibited item is:	as described under the Legislation
A weapon is:	as described under the Legislation

Unit Sector(s)

Not applicable.

Competency Field

O – Security

AVIO2010B Screen articles to enter an airside security zone or landside security zone

Modification History

Release 1. Revised unit.

This unit replaces and is equivalent to AVIO2010A Screen articles to enter an airside security zone or landside security zone.

Unit Descriptor

This unit involves the skills and knowledge required to screen and conduct a physical search of articles to enter a security zone at an airport. This includes the identification of weapons; explosives; prohibited items; and liquids, aerosols and gels (LAG) products, preparing for and conducting a physical search, and responding to the detection of weapons, explosives, prohibited items and LAG products.

Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Work must be carried out in accordance with workplace procedures and the relevant regulatory requirements.

Work is performed under some supervision usually within a team environment.

Work involves the application of workplace procedures and relevant legislation when conducting screening of articles to enter an airside security zone or landside security zone at an airport.

Licensing/Regulatory Information

Refer to Unit Descriptor.

Pre-Requisites

Nil.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

1	Prepare for screening of articles	1.1	Legislative requirements relevant to screening articles at airports are identified and complied with
1.2	Screening equipment is tested in accordance with manufacturer’s instructions and workplace procedures
1.3	Situations requiring a physical search of articles to enter a security zone are recognised in accordance with legislation and workplace procedures
1.4	Consent of the person to conducting a physical search of identified articles is implied
1.5	Action is taken in response to persons not consenting in accordance with legislation and workplace procedures
2	Screen articles prior to entering a security zone	2.1	Articles are presented appropriately for screening in accordance with legislation and workplace procedures
2.2	Screening equipment is used in accordance with manufacturers instructions and workplace procedures to identify weapons, explosives, prohibited items and LAG products
2.3	Screening documentation is completed in accordance with workplace procedures
3	Conduct physical search of articles	3.1	Physical searches are carried out in accordance with legislation and workplace procedures
3.2	Physical searches are conducted at the designated searching point and, where possible, with the person present
3.3	Components of the item are visually identified in accordance with workplace procedures
3.4	Suspected weapons, explosives, prohibited items and LAG products are detected if present
3.5	Occupational health and safety (WHS/OHS) procedures are followed during physical searches of articles
3.6	Customer service principles and standards are applied throughout the screening process
3.7	If a person does not consent to the physical search of the required item, that person is not cleared to enter the sterile area and escalation occurs in accordance with workplace procedures
4	Respond to the detection of weapons, explosives, prohibited items or LAG products	4.1	Workplace procedures are followed in response to the detection of suspected weapons, explosives, prohibited substances or LAG products
4.2	Weapons, explosives or prohibited items are handled and stored in accordance with workplace procedures
4.3	LAG products are handled and destroyed in accordance with workplace procedures

Required Skills and Knowledge

This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Sections of the legislation relevant to the physical search of articles in an aviation environment including the Notices made under the Act applicable to the methods, techniques and equipment used for screening
The organisation’s transport security procedures and policies applicable to the physical searching of articles
Situations requiring a physical search of articles to enter a security zone
Typical issues that may occur when conducting a physical search of articles to enter a security zone in an aviation environment and appropriate action that can be taken to resolve and avoid the issues
Limits of own responsibility and authority in relation to dealing with identified weapons, explosives, prohibited substances and LAG products
Reporting requirements for the physical search of articles to enter a security zone in an aviation environment
Methods, techniques and equipment involved when conducting a search of articles to enter a security zone in an aviation environment in accordance with the legislation and Notices made under the legislation
Signs and other indications of the presence of weapons, explosives, prohibited substances or LAG products within articles to enter a security zone which might pose a threat to aviation security
The components, operating principles, and characteristics of typical, weapons, explosives, prohibited items and LAG products that may be contained in articles requiring entry to a security zone
Workplace procedures to be followed when weapons, explosives, prohibited items or LAG products which might pose a threat to aviation security have been detected
Site layout, including application security zones and workplace procedures for aviation transport security screening
Roles and responsibilities of law enforcement officers and/or other government officers within the aviation workplace
Contact processes for airline and airport staff and relevant law enforcement agencies
Workplace procedures in the event that screening equipment fails during screening of articles to enter an aviation security zone
Workplace procedures in the event that screening equipment does not meet the required standard during testing
Occupational health and safety requirements (WHS/OHS) relevant to the set up and operation of screening equipment

Required skills:
Communicate effectively with others when conducting screening of articles to enter a security zone in an aviation environment
Read, understand and apply the Act, Notices made under the Act and workplace procedures applicable to screening of articles to enter a security zone in an aviation environment
Respond to and report any security incidents and/or detected presence of weapons, explosives, prohibited items or LAG products detected when screening articles to enter a sterile area in an aviation environment
Complete required documentation relevant to screening articles to enter a sterile area in an aviation environment
Work collaboratively with others when screening articles to enter a sterile area in an aviation environment
Use appropriate customer service skills when conducting a physical search of articles to enter a sterile area in an aviation environment
Take appropriate action in response to security incidents when conducting a screening of articles to enter a secure area including contingency procedures in the event of the detected presence of weapons, explosives, prohibited items or LAG products in accordance with the organisation’s transport security program and workplace procedures
Modify activities in response to different workplace contingencies, risk situations and environments
Identify, select, use and routinely check relevant equipment, processes and procedures when conducting screening of articles to enter a secure area in an aviation environment
Communicate effectively with people from different social, cultural and ethnic backgrounds and of varying physical and mental abilities
Identify screening equipment failures during screening of articles to enter an airside security zone or landside security zone at an airport
Identify screening equipment failure during testing

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include: demonstrate the ability to prepare articles for screening prior to entering a secure area using the correct methods and techniques, conduct screening of an item for weapons, explosives, prohibited items or LAG products demonstrate the ability to conduct a physical search of articles for weapons, explosives, prohibited items or LAG products in accordance with legislative requirements and workplace procedures demonstrate the ability to take the correct action in response to the detection of weapons, explosives, prohibited items or LAG products during screening.
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts. In real environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, legislation, codes of practice and operation manuals.
Assessment for Passenger/Non-Passenger Screener and Checked Baggage Screener Roles	As a minimum, assessment of knowledge must be conducted using the National Assessment Tool. Practical assessment must: be undertaken by a registered training organisation occur in an appropriate range of situations in the workplace.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Legislative requirements may include:	the Aviation Transport Security Act (and amendments) the organisation’s transport security program as approved under the Aviation Transport Security Act Notices made under the Act other amendments relating to security screening at an airport
Workplace procedures or requirements may relate to:	applicable legislative requirements and Aviation Screening Notices access and equity policies, principles and practices client service standards code of conduct or ethics communication and reporting procedures complaint and dispute resolution procedures emergency and evacuation procedures employer and employee rights and responsibilities equipment use and maintenance WHS/OHS policies and procedures own role, responsibility and authority privacy and confidentiality standard operating procedures for screening
Articles may include:	bags cabin baggage checked baggage hold baggage packages personal effects work equipment tools of trade display/promotional items vehicles/machinery
Airside security zones on an airport include:	the security restricted area the enhanced inspection area
Landside security zones on an airport include:	the sterile area the fuel storage zone the air traffic control facilities zone the navigational aids zone
Weapons, explosives, prohibited items or LAG products are:	as described under the legislation those articles specified by the client, or by federal, state or territory statutes (including impermissible LAG products)
Screening equipment may include:	X-ray screening equipment explosive trace detection (ETD) hand-held metal detector
Situations requiring a physical search of articles include:	when X-ray screening fails to clearly identify an item that may be a weapon, explosive, prohibited item or LAG product when X-ray screening identifies a weapon, explosive, prohibited item or LAG product when the item to be screened is oversize when screening is being conducted at a temporary screening point and X-ray screening equipment is not available when the X-ray screening equipment malfunctions or is otherwise not operating when the item cannot be cleared by the X-ray screening equipment when a person requests a physical inspection of their personal effects when articles are left unattended
Physical searching of articles consists of:	the methods and techniques as described in the relevant Sections of the Notice made under the Aviation Screening Notices
Aspects of articles of which a person must be mindful during a physical search include:	the weight of articles the possibility that articles contain false bottoms or concealed compartments any aspect of the articles that appears unprofessional or repaired, or shows signs of modification, tampering or external switches, batteries or wires
Social and cultural differences may relate to:	dress and personal presentation gender and gender identity food preferences language religion social conventions traditional practices values and beliefs

Unit Sector(s)

Not applicable.

Competency Field

O – Security

AVIO2011B Screen people to enter an airside security zone or landside security zone

Modification History

Release 1. Revised unit.

This unit replaces and is equivalent to AVIO2011A Screen people to enter an airside security zone or landside security zone.

Unit Descriptor

This unit involves the skills and knowledge required to screen people for weapons; explosives; prohibited items; or liquids, aerosols and gels (LAG) products prior to entering a security zone at an airport, including the ability to prepare and use security screening equipment, monitoring of people and alarms, adapting screening processes for infants and people with special needs and carrying out frisk searches of persons.

Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Work must be carried out in accordance with workplace procedures and the relevant regulatory requirements.

Work is performed under some supervision usually within a team environment.

Work involves the application of workplace procedures and relevant legislation when screening people to enter an airside security zone or landside security zone at an airport.

Licensing/Regulatory Information

Refer to Unit Descriptor.

Pre-Requisites

Nil.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

1	Prepare for screening	1.1	Legislative requirements relevant to screening people at airports are identified and complied with
1.2	Screening equipment is tested in accordance with manufacturer’s instructions and workplace procedures
1.3	Screening equipment safety risks are identified and controlled in accordance with workplace procedures during set up and testing
2	Screen people	2.1	The purpose of the screening is identified and appropriate screening equipment is selected in accordance with workplace procedures
2.2	Orderly flow of people is maintained through the screening point in accordance with workplace procedures
2.3	Courteous, professional and sensitive communications are used to assist persons through the screening process
2.4	Infants and people with special needs are identified and accommodated in accordance with workplace procedures
2.5	Potential causes of delays arising are identified, communicated to relevant personnel and acted upon to minimise their impact
2.6	Action is taken in response to persons not consenting in accordance with workplace procedures
3	Respond to detection of weapons, explosives, prohibited items or LAG products	3.1	Workplace procedures are followed in response to the detection of suspected weapons, explosives, prohibited items or LAG products
3.2	Weapons, explosives and prohibited items are handled and stored in accordance with legislative requirements and workplace procedures
3.3	LAG products are handled and destroyed in accordance with legislative requirements and workplace procedures
4	Undertake a frisk search of persons	4.1	Power to undertake a frisk search of persons under the applicable legislation and workplace procedures is understood and applied
4.2	Consent of a person is obtained prior to conducting a frisk search, including the identification of a private area where the frisk search is to be conducted
4.3	A frisk search of a person is carried out in accordance with workplace procedures
4.4	Work health and safety (WHS)/occupational health and safety (OHS) procedures are followed during the conduct of a frisk search of persons
4.5	Special screening methods and requirements are applied when conducting a frisk search of infants, children or other persons with special needs in accordance with workplace procedures

Required Skills and Knowledge

This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Communication channels and procedures
Components, operating principles and characteristics of typical weapons, explosives, prohibited items or LAG products that may be contained on a person or in personal effects
Methods and techniques for screening people
Correct position, speed and gait of persons walking through metal detection equipment
Duty of care, code of conduct and code of ethics requirements
Emergency and evacuation procedures
Layout and access points of premises
Legislative requirements relating to searching people
Limits of own responsibility and authority in relation to dealing with identified weapons, explosives, prohibited items or LAG products
Operational principles of screening equipment
Positive alarm response procedures
Principles of effective communication including interpersonal techniques
Procedures for conducting frisk search of persons
Procedures for screening infants, children and persons with special needs
Procedures for reporting identified weapons, explosives, prohibited items or LAG products
Procedures for selecting a random sample of persons for screening with explosive trace detection (ETD) equipment
Procedures to identify, handle and isolate weapons, explosives, prohibited items or LAG products
Situations requiring a law enforcement officer or emergency services
Principles of customer service and contribution to minimising delays of passengers at airports
Workplace standards for minimising passenger delays
Potential causes of delays when screening people that may occur in an airport environment and the action that should be taken
Workplace procedures in the event that screening equipment fails during screening
Workplace procedures in the event that screening equipment does not meet the required standard during testing
Work health and safety (WHS)/occupational health and safety requirements (OHS) relevant to the set up and operation of screening equipment

Required skills:
Accurately identify weapons, explosives, prohibited items or LAG products
Check, set up and operate screening equipment including equipment in use for walk through metal detection, explosive trace detection, hand wands and body scanners
Communicate effectively with people from different social, cultural and ethnic backgrounds and of varying physical and mental abilities
Communicate using clear and concise language
Comply with applicable legislative requirements and codes of practice
Conduct an inspection and search of people
Direct the flow of people through a screening point
Maintain goodwill and professionalism when dealing with incidents
Monitor, identify and respond to alarms, audible and visual
Present a professional image to members of the public and colleagues
Recognise suspicious behaviour
Record and report information
Work effectively as part of a team
Interpret and follow instructions and prioritise work
Implement contingency plans for unexpected events that may arise when contributing to minimising of passenger delays at airports
Monitor and anticipate operational problems and hazards that could cause delays for passengers at airports and take appropriate action
Adapt to differences in equipment and operating environment in accordance with workplace procedures
Select and use required personal protective equipment conforming to industry and WHS/OHS standards
Identify screening equipment failures during screening of people to enter an airside security zone or landside security zone at an airport
Identify screening equipment failure during testing

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include: demonstrate the ability to prepare equipment for screening people in accordance with the manufacturer’s instructions, legislative requirements and workplace procedures demonstrate the ability to screen people using screening equipment in accordance with legislative requirements and workplace procedures demonstrate the ability to take the correct action when weapons, explosives, prohibited items or LAG products are detected during screening of people in accordance with legislative requirements and workplace procedures conduct a frisk search of a person following correct techniques and procedures and in accordance with WHS/OHS procedures, legislative requirements and workplace procedures demonstrate the ability to modify approach in accordance with legislative requirements and workplace procedures when screening infants, children and persons with special needs.
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts. In real environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, legislation, codes of practice and operation manuals.
Assessment for Passenger/Non-Passenger Screener and Checked Baggage Screener Roles	Assessment of knowledge must be conducted using the National Assessment Tool. Practical assessment must: be undertaken by a registered training organisation occur in an appropriate range of situations in the workplace.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Legislative requirements may relate to:	the Aviation Transport Security Act (and amendments) the organisation’s transport security program as approved under the Aviation Transport Security Act Notices made under the Act other amendments relating to security screening at an airport
Workplace procedures or requirements may relate to:	applicable legislative requirements and Aviation Screening Notices access and equity policies, principles and practices client service standards code of conduct or ethics communication and reporting procedures complaint and dispute resolution procedures emergency and evacuation procedures employer and employee rights and responsibilities equipment use and maintenance WHS/OHS policies and procedures own role, responsibility and authority privacy and confidentiality standard operating procedures for screening
Airside security zones on an airport include:	the security restricted area the enhanced inspection area
Landside security zones on an airport include:	the sterile area the fuel storage zone the air traffic control facilities zone the navigational aids zone
Screening equipment includes:	walk through metal detector hand-held metal detector (HHMD) Explosive Trace Detection (ETD) body scanner
Airport patrons may include:	aviation staff airline passengers clients security personnel visitors contractors
Weapons, explosives, prohibited items or LAG products are:	as described under the legislation those items specified by the client, or by federal, state or territory statutes (including impermissible LAG products)
Social and cultural differences may relate to:	dress and personal presentation gender and gender identity food preferences language religion social conventions traditional practices values and beliefs
Persons with special needs may include:	a person in a wheelchair who may or may not be able to stand unassisted a person not in a wheelchair but who requires a walking aid a person who is hearing impaired a person who is vision impaired a person who is accompanied by an assistance or companion animal (e.g. a guide dog) a person who requires the assistance of a carer a person with a prosthetic device, body brace or other medical device a parent/carer/guardian with an infant/baby

Unit Sector(s)

Not applicable.

Competency Field

O – Security

AVIO2013A Undertake emergency response action to a security threat

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to undertake emergency action to a potential security threat, including selecting emergency actions to be applied, maintaining communications, and reporting the incident in accordance with established procedures. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Work must be carried out in compliance with the relevant sections of the regulations of the relevant state/territory authorities concerned with the secure delivery of valuables, secured products, documents and materials.

Work is performed under general or limited supervision. It involves the application of the basic security principles, routine procedures and regulatory requirements to undertake appropriate emergency response action to a security threat.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

1	Select emergency actions to be applied	1.1	Threats or potential threats are recognised
1.2	Where able, agency/branch/base and/or police are alerted to potential security threat with all relevant details and requests for supportive action being detailed
1.3	Range of emergency actions are identified and analysed
1.4	Security threat and appropriate emergency plans are matched
1.5	Emergency actions are invoked in accordance with emergency procedures and in consideration of own safety, members of the public and the consignment
1.6	Emergency actions are modified consistent with changes within the emergency environment
2	Maintain communications	2.1	Communication is maintained with agency/branch/base and relevant agencies/personnel in accordance with enterprise and emergency procedures
2.2	Information is conveyed in a clear, concise and accurate manner
3	Report incident	3.1	Reporting arrangements are completed according to enterprise procedures
3.2	Police or other emergency services are provided with reports as required

Required Skills and Knowledge

This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant state and territory permit and licence regulations and requirements
Relevant OH&S procedures and guidelines
Risks and hazards when transferring cash-in-transit and related precautions to control security threats
Operational procedures for identification of security threats and undertaking emergency response
Contingency planning relating to managing and controlling security threats
Requirements for approved work procedures and relevant equipment
Housekeeping standards procedures required in the workplace
Typical problems that can occur when undertaking emergency response action to a security threat and appropriate action that can be taken to prevent or solve them
Required skills:
Communicate effectively with others when undertaking emergency response action to a security threat
Read and interpret instructions, procedures, information and signs relevant to emergency response action to a security threat
Interpret and follow operational instructions and prioritise work
Complete documentation related to emergency response action to a security threat
Operate electronic communication equipment to required protocol
Work collaboratively with others when undertaking emergency response action to a security threat
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may arise when undertaking emergency response action to a security threat in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unanticipated situations that may occur when undertaking emergency response action to a security threat
Apply precautions and required action to minimise, control or eliminate hazards that may exist during emergency response action to a security threat
Apply relevant agreements, codes of practice or other legislative requirements
Plan own work including predicting consequences and identifying improvements
Monitor work activities in terms of planned schedule
Modify activities depending on differing operational contingencies, risk situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Identify and correctly use equipment, processes and procedures
Adapt to differences in equipment in accordance with standard operating procedures
Safely use correct manual handling techniques
Select and use required personal protective equipment conforming to industry and OH&S standards

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Operations may be conducted:	in a range of work environments and weather conditions by day or night
Customers may be:	internal or external
Hazards may include:	vehicular and pedestrian traffic firearm handling persons with felonious intent uneven ground, steps, road surfaces dust and vapours hazardous or dangerous materials humidity, air temperature
Consultative processes may involve:	clients private security personnel public sector security personnel police security consultants other employees and supervisors management other professional or technical staff
Incidents may include:	actual or potential breaches of security arrangements
Emergency actions are undertaken within:	workplace policy and procedures
Communication may include:	mobile and fixed phones radio oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Personal protective equipment may include:	gloves safety headwear and footwear firearms two-way radios
Information/documents may include:	workplace procedures and policies job specifications relevant manufacturers specifications competency standards and training materials supplier and/or client instructions material safety data sheets codes of practice including the National Standards for Manual Handling and the Industry Safety Code award, enterprise bargaining agreement, other industrial arrangements standards and certification requirements quality assurance procedures emergency procedures
Applicable regulations and legislation may include:	licensing and permits for firearms and security occupations relevant Australian Standards and certification requirements relevant state/territory privacy legislation relevant state/territory firearms legislation state/territory OH&S regulations and legislation, including manual handling regulations licensing requirements for driving and carrying particular classes of goods relevant state/territory road rules and traffic acts

Unit Sector(s)

Not applicable.

Competency field

O – Security

AVIO2014A Manage disruptive and or unlawful behaviour

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to manage disruptive and/or unlawful behaviour on transport systems, including monitoring passenger behaviour, identifying and attending to disruptive/unlawful activity, taking appropriate action to control disruptive/unlawful behaviour, and reporting and documenting incident(s). Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Work must be carried out in compliance with the relevant regulations of the relevant state/territory authorities related to the management of disruptive and/or unlawful behaviour on transport systems.

Work is performed individually, but skills are required to work within a team environment. It involves the application of routine procedures and regulatory requirements to the management of disruptive and/or unlawful behaviour on transport systems.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

1	Monitor passenger behaviour	1.1	Facilities and transportation units under surveillance are regularly monitored to identify and record inappropriate behaviour
1.2	Potential problem situations are quickly identified and steps taken to defuse the situation in accordance with agreed procedures
1.3	Incidents which breach legislation are identified and appropriate action is taken
1.4	Surveillance equipment is operated within legal and workplace parameters
2	Identify and resolve disruptive/unlawful activity	2.1	The nature of disruptive or unlawful behaviour is accurately assessed and, if possible, conflict is resolved using relevant conflict resolution strategies
2.2	Procedures are followed to isolate the offender(s) and minimise disruption to other passengers where appropriate
2.3	Assistance is sought from other staff and external support services where necessary
2.4	The situation is resolved and follow-up action is implemented according to the appropriate workplace rules, regulations and guidelines
3	Take action to control unlawful behaviour	3.1	Assistance is sought from other staff and external support services where necessary
3.2	The nature of the offence and the consequences of the behaviour are clearly communicated to the offender
3.3	Staff involvement in the apprehension of offenders is undertaken within legal and workplace parameters
4	Report and document incident(s)	4.1	Incidents are reported using the appropriate document format in accordance with workplace policies and procedures
4.2	All documentation is drafted in accordance with workplace rules, regulations and guidelines

Required Skills and Knowledge

This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant state and territory regulations and requirements pertaining to the management of disruptive and unlawful behaviour on transport systems
Relevant OH&S and environmental protection procedures and guidelines
Risks and hazards when managing disruptive behaviour on a transport system and related precautions to control the risk
Transport services provided
Procedures for the management of disruptive and unlawful behaviour
Legal and workplace parameters with regard to unlawful behaviour
By-laws and service rules as they apply to disruptive behaviour on transport systems
Common law as it applies to disruptive and unlawful behaviour on transport systems
Customer service requirements
Typical problems that can occur when managing disruptive and unlawful behaviour on transport systems and appropriate action that can be taken to prevent or solve them
Required skills:
Communicate and negotiate effectively with others when managing disruptive and unlawful behaviour on transport systems
Resolve conflict situations
Read and interpret instructions, procedures, guidelines and information relevant to the management of disruptive and unlawful behaviour on transport systems
Interpret and follow operational instructions and prioritise work
Complete documentation related to work activities
Operate electronic communication equipment to required protocol
Work collaboratively with others when managing disruptive and unlawful behaviour on transport systems
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when managing disruptive and unlawful behaviour on transport systems in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unanticipated situations that may arise when managing disruptive and unlawful behaviour on transport systems
Apply precautions and required action to minimise, control or eliminate hazards that may exist during the management of disruptive and unlawful behaviour on transport systems
Monitor work activities in terms of planned schedule
Modify activities depending on differing operational contingencies, risk situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Identify and correctly use equipment, processes and procedures
Adapt to differences in equipment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Operations may be conducted in:	in a range of work environments and weather conditions by day or night
Customers may be:	internal or external
Facilities and transportation units may include:	stations/interchanges/stops carriages buses/coaches amenities depots/other transport facilities cafeterias toilets ticket offices
Problems may include	arguments hostilities fare evasion verbal abuse physical abuse graffiti lack of compliance with no smoking signs lack of compliance with transport regulations drunken behaviour
Equipment may include:	video/audio equipment security services (internal or external) warning lighting security mirrors alarms
Contingency processes may involve:	notification of external agencies where necessary e.g. police, security guards etc. assistance from other staff if necessary
Customer safety surveillance may include:	foot patrol automatic camera monitoring local and remote monitoring vehicle patrol
Consultative processes may involve:	customers private and public sector security personnel police security consultants other employees and supervisors management
Communication in the work area may include:	mobile and fixed phones radio oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures workplace procedures established procedures
Personal protective equipment may include:	gloves safety headwear and footwear firearms two-way radios
Information/documents may include:	workplace procedures, regulations, guidelines practices and policies job specifications organisation insurance requirements reports of incidents documentation and records of security breaches conflict resolution documentation relevant manufacturers specifications for equipment used competency standards and training materials codes of practice and regulations concerning transport security award, enterprise bargaining agreement, other industrial arrangements standards and certification requirements quality assurance procedures emergency response procedures rules and regulations in regard to disruptive/unlawful behaviour
Applicable regulations and legislation may include:	state/territory OH&S regulations and legislation concerning transport security relevant Australian Standards and certification requirements relevant state/territory privacy legislation relevant state/territory firearms legislation licensing and permits for firearms and security occupations relevant state/territory road rules and traffic acts

Unit Sector(s)

Not applicable.

Competency field

O – Security

AVIO2015A Apply and monitor workplace security procedures

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to apply and monitor security procedures in workplaces in the postal, warehousing, stevedoring, transport, distribution and allied industries in accordance with workplace and regulatory requirements. This includes checking and monitoring personnel and goods entering the worksite, carrying out surveillance of work areas, dealing with security incidents and emergencies, and completing required reports and surveillance documentation. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Work must be carried out in compliance with the regulations and workplace requirements pertaining to the security procedures in the workplace.

Work is performed under some supervision, generally within a team environment.

Work involves the application of workplace procedures and regulatory requirements to security operations as part of work activities in the postal, warehousing, stevedoring, transport, distribution and allied industries.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

1	Check and monitor personnel and goods entering the existing worksite	1.1	The entry and/or exit of personnel and vehicles are checked in accordance with workplace operational procedures and statutory authority regulations to prevent improper entry or unlawful removal of goods and cargo
1.2	Potential breaches of security which may cause goods to be at risk are observed and reported promptly to designated personnel in accordance with workplace procedures
2	Carry out surveillance of work areas	2.1	Surveillance of work areas is in accordance with workplace procedures and regulatory requirements
2.2	Breaches of security are identified and action is initiated and/or the incident reported in accordance with workplace procedures and regulatory requirements
3	Deal and write reports on security incidents emergencies	3.1	Security incidents/emergencies are dealt with in accordance with regulations and site operational procedures
3.2	Appropriate police/security/emergency services are contacted, if required, in accordance with workplace procedures
3.3	Written reports of incidents/emergencies communicate intended message in accordance with workplace requirements
4	Complete required documentation	4.1	Surveillance documentation and reports are completed and files despatched in accordance with workplace procedures and regulatory requirements

Required Skills and Knowledge

This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Australian and international codes and regulations relevant to the security arrangements during the transfer of cargo, freight and mail
Relevant OH&S and environmental protection procedures and guidelines
Workplace security procedures and policies when transferring cargo/freight/mail
Focus of operation of work systems, equipment, management and site operating systems for the secure transfer of cargo/freight/mail
Security problems that may occur when transferring cargo, freight and mail and appropriate action that can be taken to resolve or avoid the problems
Site layout and operating procedures
Types of hazardous cargo and special handling procedures
The marking and numbering systems for cargo/freight/mail
Relevant bond, quarantine or other legislative requirements
Required skills:
Communicate effectively with others when applying and monitoring security procedures for cargo, freight and mail
Read and interpret instructions, procedures and information relevant to the security of cargo, freight and mail
Interpret and follow operational instructions and prioritise work
Complete documentation related to the security of cargo, freight and mail
Receive, acknowledge and send messages with available communications equipment
Work collaboratively with others when applying and monitoring security procedures for cargo, freight and mail
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may arise when applying and monitoring security procedures for cargo, freight and mail in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unanticipated situations that may arise when applying and monitoring security procedures for cargo, freight and mail
Apply precautions and required action to minimise, control or eliminate hazards that may exist during work activities
Plan own work including predicting consequences and identifying improvements.
Monitor work activities in terms of planned schedule
Modify activities depending on differing operational contingencies, risk situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Identify, select and use relevant equipment, processes and procedures when maintaining security during the transfer of cargo, freight and mail
Adapt to differences in equipment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Work may be conducted:	in a range of work environments by day or night
Workplaces may comprise:	large, medium or small worksites
Customers may be:	internal or external
Work may be conducted in:	limited or restricted spaces exposed conditions controlled or open environments
Hazards may include:	vehicular traffic and pedestrians dust and vapours chemicals and hazardous or other dangerous materials humidity, air temperature lighting conditions movements of equipment, goods, and materials noise
Security procedures for high value goods may include:	identification codes/marks/numbers identified and recorded goods to be secured are tallied storage location matches product characteristics including fire risks, weather damage or requirements workplace reporting of shortages and damage
Recording procedures for the receipt/delivery of cargo/freight/mail etc. may include:	carrier and vehicle registration cargo/freight/mail, including marks/numbers/identification codes cargo/freight/mail documentation number of pallets gate pass and time of exit
Documentation may include:	export receival advice customs clearance gate pass/VMO clearance
Depending on workplace context, authorised personnel seeking entry to terminal/wharf/workplace may include:	carriers customs officers of the Australian Quarantine and Inspection Service port authority shipping agents employees of related industries work crews union representatives contractors site visitors contractors official representatives
Personal protective equipment may include:	gloves safety headwear and footwear safety glasses two-way radios protective clothing high visibility clothing
Communication in the work area may include:	phone fax email electronic data transfer (EDI) RF systems radio oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Surveillance areas may include:	buildings, gates and perimeter fence personnel and property are authorised to be in a secured area customers, visitors and contractors are safe monies, premises and equipment are secure
Information/documents may include:	workplace policies, operating procedures and practices goods identification numbers and codes manifests, consignment notes, bar codes, and container identification/serial number Australian and international codes of practice and regulations relevant to the secure transfer of cargo/freight/mail/parcels including ADG Code dangerous goods declarations and material safety data sheets (where applicable) quality assurance procedures induction documentation competency standards and training materials job specifications and procedures award, enterprise bargaining agreement or other industrial arrangements codes of practice, including national standards for manual handling and the industry safety code supplier and or/client instructions' HAZCHEM chart/MSDS safety observation feedback program emergency procedures
Applicable regulations and legislation may include:	relevant codes and regulations for the transfer of cargo/freight/mail Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: Australian and International Dangerous Goods Codes Australian Marine Orders and the International Maritime Dangerous Goods Code IATA Dangerous Goods by Air regulations Australian and International Explosives Codes licence, patent or copyright arrangements water and road use and licence arrangements export/import/quarantine/bond requirements marine orders relevant state/territory OH&S and environmental protection legislation workplace relations regulations workers compensation regulations equal opportunity, equal employment opportunity and affirmative action legislation

Unit Sector(s)

Not applicable.

Competency field

O – Security

AVIO3001A Monitor airside access and airside driving

Modification History

Release 1. This is the first release of this unit.

Unit Descriptor

This unit involves the skills and knowledge required to monitor compliance with processes and procedures for persons gaining access airside, to monitor compliance with airside access and driving requirements, and to escort vehicles airside.

Application of the Unit

Work must be carried out in compliance with the relevant regulatory requirements of the Civil Aviation Safety Authority (CASA) and the Office of Transport Security (OTS).

Use for Australian Defence Force (Defence) Aviation is to be in accordance with relevant Defence Orders and Instructions.

Work is performed under limited supervision.

Work involves the application of relevant regulations, principles, protocols and procedures when inspecting and reporting on aerodrome serviceability as part of aerodrome operations. All activities are carried out in accordance with relevant organisational policy and workplace procedures.

Licensing/Regulatory Information

Legislative/regulatory and/or personnel licensing/certification requirements are applicable to this unit.

Pre-Requisites

Nil.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

1	Supervise airside access by persons and vehicles	1.1	Access requirements for persons airside are checked in accordance with workplace procedures
1.2	Vehicles airside are checked to ensure they are appropriately authorized, marked and lit in accordance with workplace procedures and regulatory requirements
1.3	Appropriate supervision of personnel and vehicle activities is maintained throughout periods airside
2	Deal with breaches of airside access requirements	2.1	Breaches of airside access requirement are identified
2.2	Offending persons and vehicles are dealt with in accordance with workplace procedures
2.3	Breaches of airside access requirements are reported to relevant authorities according to workplace procedures
3	Maintain safety of airside driving environment	3.1	Checks of airside driver requirements and vehicle authorisations are carried out as required
3.2	Checks of vehicle clearances from aircraft and aircraft refueling operations are carried out
3.3	Correct parking of airside vehicles is checked
3.4	Unattended vehicles are dealt with in accordance with workplace procedures
3.5	Appropriate monitoring of airside driving is maintained throughout periods when airside
4	Deal with breaches of airside driving rules/principles	4.1	Breaches of airside driving rules or safe driving principles are identified
4.2	Offending drivers are dealt with according to workplace procedures
4.3	Breaches of airside driving rules or safe driving principles are reported to relevant authorities according to workplace procedures
4.4	Airside driving incidents (including runway incursions) are reported when required
5	Provide vehicle escorts	5.1	Requests for vehicle access are assessed and requirements determined
5.2	Escort is planned to minimise conflict with airside operations
5.3	Drivers are briefed and escort is conducted and completed according to workplace procedures

Required Skills and Knowledge

This section describes the knowledge and skills required for this unit.
Required knowledge:
Aerodrome layout, including access routes
Operation of airband radio equipment as used to communicate with Air Traffic control (ATC) and/or pilots
Physical characteristics of aircraft
Problems, safety hazards and risks that exist when inspecting an aerodrome and related assessment/management measures that may need to be taken
Purpose and application of aerodrome markers, markings and temporary lighting
Relevant state/territory and commonwealth legislative and regulatory requirements relating to monitoring airside access and airside driving such as:
Airports (Control of On-Airport Activities) Regulations
CASA Manual of Standards
Civil Aviation Safety Regulations (CASRs)
Defence Orders and Instructions
environmental sustainability
licensing
Manual of Standards (MOS) Part 139 - Aerodromes
standards and recommended practices (SARPs) of the International Civil Aviation Organization (ICAO)
work health and safety (WHS)/occupational health and safety (OHS)
Relevant information/documents:
Aerodrome Manual
Aerodrome safety management system (SMS) and safety/security policies and principles of risk assessment and risk management
aerodrome Drug and Alcohol Management Plan (DAMP)
aerodrome Transport Security Plan (TSP)
Airside Driver Handbook and/or airside driving requirements for aerodromes
conditions of service, legislation and industrial agreements including workplace agreements and awards
induction and training materials
logbooks
operational checklists
plans and maps
relevant forms and databases
workplace procedures
Reporting procedures
Requirements for completing relevant documentation and/or incident reporting
Safety distances required from an aircraft wingtip to objects including other aircraft
Weather information and its implications for workplace operations
Workplace procedures for monitoring airside access and airside driving

Required skills:
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Adapt to differences in equipment and operating environment in accordance with workplace procedures
Apply the relevant systems (i.e. aerodrome Safety Management System (SMS)) and procedures to assess and/or mitigate risk that might arise during monitoring airside access and airside driving
Communicate effectively with others when monitoring airside access and airside driving
Complete documentation related to monitoring airside access and airside driving
Identify and correctly use equipment required to monitor airside access and airside driving
Implement OH&S/WHS procedures and relevant regulations
Interpret and follow operational instructions and prioritise work
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Operate electronic communication equipment to required protocols
Read and interpret instructions, regulations, procedures and other information relevant to monitoring airside access and airside driving
Select and use required personal protective equipment (PPE) conforming to industry and OH&S/WHS standards
Work collaboratively with others when monitoring airside access and airside driving
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the Elements, Performance Criteria, Required Skills, Required Knowledge and include demonstration of applying: required knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement.
Context of and specific resources for assessment	Performance is demonstrated consistently over time and in a suitable range of contexts. Resources for assessment include access to: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace. In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation. As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests. Practical assessment must occur in an appropriate range of situations in the workplace.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Problems and irregularities that may occur when monitoring airside access and driving may include:	control and loss of keys foreign object debris (FOD) persons airside without appropriate identification or authorisation persons airside without lawful reason vehicles used airside without appropriate authorisation
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures established procedures organisational procedures standard operating procedures (SOPs)
Workplace may include:	aerodrome environs airside entire aerodrome landside offices
Workplace procedures may include:	company procedures enterprise procedures organisational procedures standard operation procedures (SOPs)
Workplace hazards may include:	aircraft movements aircraft propellers and rotors foreign object debris (FOD) other vehicles in the vicinity of the aircraft personnel in the vicinity of the aircraft slippery surfaces
Factors that may adversely affect the safety and/or security of an aviation workplace may include:	breaches of security regulations and procedures changes in the wind and weather conditions equipment or facility breakdown, malfunction or failure workplace hazards
Aerodromes may include:	certified aerodromes Defence aerodromes joint-user aerodromes registered aerodromes other (unclassified) aerodromes
Aerodrome movement area facilities include:	apron clearway markers, markings and aerodrome lighting runway and runway strip runway end safety area taxiway and taxiway strip
Equipment may include:	computer radio/s telephone vehicle with flashing light vehicle with siren/loud speaker
Assessment of personnel includes:	confirmation of appropriate licences/authorities to operate vehicles and equipment confirmation of authorisation to enter the airside checking understanding of: aerodrome markings and signage aerodrome speed limits aerodrome terminology, signs and radio instructions required vehicle marking and lighting requirements vehicle restriction zones around aircraft, navigation beacons, lights
Checking vehicles includes:	appropriate markings and lights fuel and oil leakage roadworthiness
Operating conditions may involve:	all weather conditions day or night various forms of transport (vehicle, other motorised/towed equipment variety of terrain conditions
Persons that may need to be notified regarding airside access or monitoring airside access may include:	aerodrome tenants/users air traffic control airline personnel and managers contractors emergency services personnel relevant technical staff safety personnel security personnel other aerodrome/workplace personnel and managers
Signs and notices may include:	hazard warnings limited access movement area guidance signs no smoking speed restrictions unauthorised entry underground electrical reticulation

Unit Sector(s)

Not applicable.

Competency Field

O - Security

AVIO4003A Implement airside access

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to implement processes and procedures for persons requiring access airside. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	This unit applies to aerodromes that operate across a variety of operational contexts within the Australian aviation industry. The work must be carried out in accordance with applicable operational standards as required by CASA when implementing airside access Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under limited supervision. This unit is nominally packaged at Certificate II.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Implement airside access procedures	1.1 Eligibility for access is determined 1.2 Access is permitted or denied 1.3 Escorts are provided when required 1.4 Appropriate records are maintained
2 Report on airside access	2.1 Reported access breaches are addressed in accordance with standard operating procedures 2.2 Recommendations and reports on access incidents are made to aerodrome management

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Procedures for operating electronic communications equipment
Requirements for completing relevant documentation
Procedures to be followed in the event of an emergency
Relevant sections of national and state or territory regulatory requirements and codes of practice
Relevant OH&S and environmental procedures and regulations
Standard operating procedures relating to implementing airside access procedures
Required skills:
Communicate effectively with others when implementing airside access procedures
Read and interpret instructions, regulations, procedures and other information relevant to implementing airside access procedures
Interpret and follow operational instructions and prioritise work
Complete documentation related to implementing airside access procedures
Operate electronic communication equipment to required protocol
Work collaboratively with others when implementing airside access procedures
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when implementing airside access procedures in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when implementing airside access procedures
Implement OH&S procedures and relevant regulations

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Problems and irregularities that may occur when implementing airside access procedures may include:	control and loss of keys supply of materials
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures (SOPs)
The work site may include:	the airside the interface with the landside
Equipment may include:	vehicle identity card(s) computer access locks and keys
Relevant documents may include:	legislation the Aerodrome Manual passes and permits Transport Security Program ASIC program
Operating conditions may involve:	a range of access scenarios
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders Manual of Standards - Aerodromes (part 139)

Unit Sector(s)

Not applicable.

Competency field

Competency Field	O - Security

AVIP2001A Capture records into a records keeping system

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to capture records into a records keeping system in accordance with workplace requirements including identifying records to be captured and registering the identified records. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Work must be carried out in accordance with regulations and workplace requirements relevant to a record management process.

Work is generally performed under some supervision, within a team/group environment. It involves the application of regulatory requirements and workplace procedures to capture records into a records management system in the transport, warehousing, distribution and/or storage industries.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

1	Identify records to be captured	1.1	Material identified and classified for registration is sorted in accordance with records keeping system procedures
1.2	Activity documented by the record is identified from the elements of the record in accordance with organisational procedures
1.3	Area or action officer to which the record needs to go is identified from elements of the record and staff list in accordance with organisational procedures
1.4	Any material which cannot be readily identified is referred to the appropriate authority in accordance with organisational procedures
2	Register the record	2.1	Unique identifier is selected for record in accordance with organisational procedures and records keeping system rules
2.2	Record is registered into records keeping system with title, description, details of record creator, immediate location and any other control information to fulfil the system requirements in accordance with organisational procedures
2.3	Access and security status are recorded in accordance with organisational procedures and records keeping system rules
2.4	Disposal status of the record is recorded in accordance with records keeping system rules and organisational procedures
2.5	Record is forwarded to its appropriate location, which is recorded, in accordance with the system rules and organisational procedures

Required Skills and Knowledge

This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Regulations relevant to the capturing of records as part of a records management process
Relevant OH&S and environmental protection procedures and guidelines
Workplace procedures and policies for the capturing of records into a records management system including policies on confidentiality and security of information and records
Focus of operation of work systems, equipment, management and site operating systems for the capturing of records into a records management system
Problems that may occur when capturing records and appropriate action that can be taken to resolve the problems
Operational workflow within a records management system
Types of equipment used in the capturing of records into a records management system and the precautions and procedures that should be followed in their use
Housekeeping standards and procedures required in the workplace
Site layout and obstacles
Required skills:
Communicate effectively with others when capturing records
Read and interpret instructions, procedures and information relevant to the capturing of records
Interpret and follow operational instructions and prioritise work
Complete documentation related to the capturing of records
Operate electronic communication equipment to required protocol
Work collaboratively with others when capturing records
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when capturing records in accordance with regulatory requirements and workplace procedures
Apply precautions and required action to minimise, control or eliminate hazards that may exist during work activities
Monitor work activities in terms of planned schedule
Modify activities depending on differing operational contingencies, risk situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Use a range of information technology devices including computers, radio frequency devices, electronic data exchange systems, etc.
Maintain security and confidentiality of material
Identify, select and efficiently and effectively use equipment for the capturing of records into a records management system
Adapt to differences in equipment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Work may be conducted:	in a range of work environments by day or night
Customers may be:	internal or external
Workplaces may comprise:	large, medium or small worksites
Workplace environment may include movement of:	equipment goods products materials vehicular traffic
Records may include:	a simple records series (single disposal class in disposal authority) a number of simple series; form-based records (e.g. financial or personnel transactions with limited range of activities in the records) action that is either complete or includes sentencing that may be part of the capture process media that is paper-based, electronic or other format
The record capturing process is:	conducted as part of records management activities with the operator using discretion and judgement within established procedures
Operating environment may include:	operating under supervision working as a team effort working solo a sentencing process encompassing review with team procedures ensuring consistency
Hazards in the work area may include:	height and reach implications of storage facilities dust, chemicals and vapours stationary and moving equipment, parts and materials noise, light, energy sources electrical equipment humidity, air temperature, radiant heat pests debris on floor faulty racking poorly stacked records or boxes faulty equipment
Personal protective equipment may include:	gloves safety headwear and footwear safety glasses protective clothing high visibility clothing
OH&S requirements include:	manual handling protective clothing elimination/control of hazards machine isolation machine guarding
Communication in the work area may include:	phone fax email/internet RF systems electronic data interchange (EDI) barcode readers oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established or standard procedures
Consultative processes may involve:	workplace personnel including supervisors and managers customers/clients suppliers and contractors union representatives industrial relations and OH&S specialists other professional or technical staff
Information/documents may include:	job specifications and workplace operating procedures Australian or international standards pertaining to records management storage specifications and requirements manufacturers specifications for equipment/tools supplier and/or client instructions codes of practice including the National Standards for Manual Handling and the Industry Safety Code relevant regulations including the requirements for confidentiality and security of information award, enterprise bargaining agreement, other industrial arrangements relevant standards and certification requirements emergency procedures quality assurance standards for records management
Applicable regulations and legislation may include:	relevant codes and regulations pertaining to records management relevant Australian Standards relating to records management relevant state/territory OH&S legislation relevant state/territory environmental protection legislation privacy and confidentiality legislation and regulations freedom of information regulations workplace relations regulations including equal opportunity, equal employment opportunity and affirmative action legislation workers compensation regulations

Unit Sector(s)

Not applicable.

Competency field

P – Administration and finance

AVIR3001B Service customer airline contracts

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to service customer airline contracts in accordance with contract specifications and standards, regulatory requirements and workplace procedures, including interpreting customer contract requirements, coordinating the provision of contracted services, handling problems and issues, and completing all required documentation. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in accordance with workplace procedures, contracted service specifications and relevant regulatory requirements. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under some supervision usually within a team environment. Work involves the interpretation and application of operational procedures, contract requirements and regulatory requirements when coordinating the provision of contracted services to customer airlines across a variety of operational contexts within the Australian aviation industry.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Interpret customer airline contract requirements	1.1 Details of customer airline contract services and provisions are obtained and accurately interpreted 1.2 Appropriate action is taken to prepare for and organise the provision of contracted services to the customer airline 1.3 Team work is used to maximise efficiency and effectiveness
2 Coordinate the provision of customer airline contract services	2.1 Provision of customer airline contract services is coordinated in accordance with contract specifications and standards, precision timing schedules, regulatory requirements and workplace procedures 2.2 Appropriate liaison is maintained with customer airline representatives concerning pertinent issues of service delivery in accordance with workplace procedures and contract arrangements 2.3 Correct and safe use of required equipment and materials is monitored in accordance with regulatory requirments and workplace procedures 2.4 Appropriate action is taken to ensure that correct manual handling techniques used are in accordance with OH&S requirements 2.5 Compliance with safety and security requirements is implemented and monitored throughout the service period 2.6 Identified problems and irregularities in service delivery are resolved in consultation with customer airline representatives in accordance with workplace procedures and contract arrangements 2.7 Available opportunities are identified to enhance service delivery and appropriate action is taken to suggest and/or implement the identified opportunities in accordance with workplace procedures
3 Handle problems and issues	3.1 Problems and issues with customer airline contracts are identified and processed/reported in accordance with customer airline contract provisions 3.2 Identified problems and irregularities in service delivery are resolved in consultation with airline representatives in accordance with workplace procedures and contract arrangements
4 Complete documentation	4.1 Documentation concerning the servicing of customer airline contracts is completed and processed in accordance with workplace procedures, contract specifications to customer airline satisfaction and relevant regulatory requirements

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
Relevant OH&S and environmental procedures and regulations, including manual handling procedures
Different airline types and the variations in their requirements
Customer contract specifications, standards and instructions
Workplace procedures and standards for contracted services involved
Relevant operating and safety procedures pertaining to the safe handling and use of equipment/materials
Customer airline terminal layout and operations area and facilities
Safety and security requirements of the customer airline
Risks that exist when servicing customer airline contracts, and related risk control procedures and precautions
Problems and issues that may occur when servicing customer airline contracts, and appropriate action that should be taken in each case
Required skills:
Communicate effectively with others when servicing customer airline contracts
Read and interpret instructions, regulations, procedures and other information relevant to customer airline contracts
Interpret and follow operational instructions and prioritise work
Complete documentation related to customer airline contracts
Operate electronic communication equipment to required protocol
Work collaboratively with others when servicing customer airline contracts
Adapt appropriately to cultural differences in the workplace, including modes of behaviour, communication and interactions with others
Promptly report and/or rectify any identified problems that may occur when servicing customer airline contracts in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when servicing customer airline contracts
Apply precautions and required action to minimise, control or eliminate hazards that may exist when servicing customer airline contracts
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement and follow OH&S procedures and relevant regulations
Identify and correctly use equipment required when servicing customer airline contracts

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Contracted services may be provided:	in relation to both international and/or domestic airline operations in accordance with regulatory and contract requirements in any allowable operating and weather conditions
Performance may be demonstrated:	in appropriately simulated situations and/or in actual contracted service provision at an airport
Types of customer airline contract services may include:	loading/unloading aircraft loading/unloading baggage cabin cleaning/fleet presentation
Types of aircraft may include:	commercial passenger aircraft freighter aircraft defence/military aircraft official government aircraft commercial charter aircraft
Problems and irregularities that may occur during the provision of services to customer airlines may include:	supply of materials aircraft mechanisms aircraft configurations weather phenomena such as wind, storms, fog etc. security issues
Persons consulted when servicing customer airline contracts may include:	members of the contract support teams supervisors, team leaders and managers representatives of the customer airline contracting the services technical staff
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	sections of Civil Aviation Safety Regulations and Civil Aviation Orders and other regulatory requirements pertaining to the contracted services concerned relevant OH&S and environmental regulations customer contract specifications, standards and instructions workplace procedures and instructions and job specification relevant operational checklists emergency procedures relevant equipment logs/records manufacturers specifications and instructions for the equipment/materials used when delivering contracted services induction and training materials airport specific rules and regulations conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders licence requirements of the relevant licensing authority local instructions relevant OH&S legislation environmental protection legislation relevant Australian Standards applicable Defence regulations industrial relations and workplace compensation legislation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	R - Contract and Procurement

AVIW2002B Operate an aerobridge

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to operate an aerobridge, including pre-positioning the aerobridge, docking with an aircraft on arrival and retracting the aerobridge upon departure. Types of aerobridges may vary from airport to airport and generic performance criteria provided in this unit may therefore need to be adapted, as required, to accommodate the operating procedures recommended by the manufacturers of the aerobridges concerned. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in accordance with workplace procedures and the relevant regulatory requirements of the Civil Aviation Authority and other relevant regulatory authorities. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under some supervision usually within a team environment. Work involves the application of operational procedures and safety regulations to the operation of aerobridges at relevant commercial airports across a variety of operational contexts within the Australian aviation industry.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Pre-position aerobridge	1.1 Key is turned to activate the aerobridge in accordance with workplace procedures and manufacturers instructions 1.2 Appropriate checks are made to ensure roll-door is down and apron is clear in accordance with workplace procedures and regulatory requirements 1.3 Where required, floodlights are activated in accordance with workplace procedures 1.4 The aerobridge is pre-positioned for aircraft type in accordance with workplace procedures and manufacturers instructions 1.5 Roll-door is left in down position in readiness for aircraft arrival in accordance with regulatory requirements 1.6 Dock with aircraft
2 Open roll-door in accordance with workplace procedures and regulatory requirements in preparation for aircraft arrival	2.1 After engine shutdown, aerobridge is manoeuvred towards the aircraft with the joystick in accordance with manufacturers instructions and workplace procedures for the type of aircraft being docked 2.2 Position of aerobridge is monitored and once in contact with aircraft, joystick is released 2.3 Aerobridge is placed on auto level in accordance with manufacturers instructions 2.4 Position is taken at aerobridge controls on arrival of the aircraft 2.5 Aerobridge safety strap is retracted in accordance with workplace procedures 2.6 Pre-operational checks of aerobridge are conducted in accordance with workplace procedures and manufacturers instructions 2.7 Retract from aircraft 2.8 Aircraft door is opened and safety shoe positioned in accordance with workplace procedures and regulatory requirements
3 Remove safety shoe and relocate in accordance with workplace procedures	3.1 Aerobridge safety strap is positioned in accordance with regulatory requirements and workplace procedures 3.2 Aerobridge is backed off aircraft at least 1800 mm using the joystick in accordance with manufacturers instructions and workplace procedures 3.3 Canopy is retracted 3.4 Canopy is lowered and locked into position in accordance with workplace procedures and manufacturers instructions 3.5 Aerobridge is turned on in accordance with manufacturers instructions 3.6 Once aircraft has departed, the aerobridge's pre-position function is selected and the aerobridge is returned to PARK position 3.7 Roll-door is closed to down position in accordance with regulatory requirements 3.8 The aerobridge is turned off and the key is removed in accordance with manufacturers instructions and workplace procedures

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
Relevant OH&S and environmental procedures and regulations
Principles of aerobridge operation
Features and differences in operating characteristics for various types of aerobridges in operation at Australian airports
Workplace procedures for operating an aerobridge
Manufacturers instructions for checking and operating an aerobridge
Risks that exist when operating an aerobridge and related risk control procedures and precautions
Problems that may occur when operating an aerobridge and appropriate action that should be taken in each case
Required skills:
Communicate effectively with others when operating an aerobridge
Read and interpret instructions, regulations, procedures and other information relevant to an aerobridge
Interpret and follow operational instructions and prioritise work
Complete documentation related to an aerobridge
Operate electronic communication equipment to required protocol
Work collaboratively with others when operating an aerobridge
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when operating an aerobridge in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when operating an aerobridge
Apply precautions and required action to minimise, control or eliminate hazards that may exist when operating an aerobridge
Monitor work activities in terms of planned schedule
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Modify activities dependent on differing workplace contingencies, situations and environments
Implement OH&S procedures and relevant regulations
Monitor and anticipate operational problems and hazards and take appropriate action
Identify and correctly use equipment required when operating an aerobridge
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Aerobridge operation may be carried out:	for aircraft types for which the aerobridge has been programmed in any allowable operating and weather conditions in accordance with enterprise and operational requirements
Performance may be demonstrated on:	an operational aerobridge at an airport, and/or an approved aerobridge simulator
Persons consulted during aerobridge operation may include:	cabin crew and flight crew members ground support staff technical staff
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	sections of Civil Aviation Safety Regulations and Civil Aviation Orders relevant to aerobridge operation OH&S regulations workplace procedures and instructions and job specification aerobridge operational checklists emergency procedures flight schedules manufacturers specifications and instructions for the aerobridge being operated induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders relevant OH&S legislation environmental protection legislation relevant Australian Standards industrial relations and workplace compensation legislation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	W - Equipment and Systems Operations

AVIW2008B Conduct baggage handling operations

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to conduct baggage handling operations in accordance with OH&S and other regulatory requirements, including handling the baggage using correct manual handling techniques, and identifying unusual or abnormal baggage and taking appropriate action to deal with it and/or report it in accordance with workplace procedures and relevant regulatory requirements. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in accordance with workplace procedures and the relevant OH&S and other relevant regulatory requirements. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under some supervision usually within a team environment. Work involves the application of operational procedures and OH&S and other relevant regulations during baggage handling operations at commercial airports across a variety of operational contexts within the Australian aviation industry.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Handle baggage	1.1 Baggage handling is conducted in accordance with operational priorities and requirements and directions from supervisor/team leader 1.2 Correct manual handling principles and techniques are applied at all times when handling various types, weight and shape of baggage 1.3 Baggage tags are checked to identify if bag is marked heavy or fragile 1.4 Baggage is lifted and manoeuvred in accordance with OH&S and workplace procedures relevant to the tag indications on the baggage 1.5 Baggage with unusual shape or perceived hazard is identified and appropriate assistance sought from other team members to lift and move the baggage concerned 1.6 Baggage is stacked on or in the cart/ belt/container in accordance with OH&S and other relevant regulatory requirements and workplace procedures 1.7 Late baggage is collected, handled and delivered to aircraft in accordance with workplace procedures
2 Deal with abnormal baggage handling situations	2.1 Baggage identified as heavy, fragile or having other unusual characteristics is handled in accordance with the workplace procedures and regulatory requirements specified for the type of baggage concerned 2.2 Baggage with an unintelligible or missing tag is identified and processed/reported in accordance with the procedures for the baggage handling system concerned 2.3 Baggage which has been damaged is identified and reported/processed in accordance with workplace procedures 2.4 Baggage found to be leaking suspicious or potentially dangerous substances is isolated and reported in accordance with workplace procedures and regulatory requirements 2.5 Baggage suspected of being a security risk is immediately isolated/reported in accordance with workplace procedures and regulatory requirements 2.6 Problems that may occur during baggage handling operations are identified and appropriate action is taken to rectify and/or report the problem in accordance with the workplace procedures and regulatory requirements 2.7 Safety hazards in the baggage handling work area are identified and appropriate action is taken to minimise/eliminate the risk in accordance with OH&S procedures and workplace hazard control strategies

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
Relevant OH&S and environmental procedures and regulations
The principles of safe and effective baggage handling
Features and differences in various types of baggage handling equipment used at Australian airports
Workplace procedures for baggage handling operations
Manufacturers instructions for relevant equipment used during baggage handling operations
Risks that exist when carrying out baggage handling operations and related risk control procedures and precautions
Problems that may occur when carrying out baggage handling operations and appropriate action that should be taken in each case
Required skills:
Communicate effectively with others when conducting baggage handling operations
Read and interpret instructions, regulations, procedures and other information relevant to baggage handling operations
Interpret and follow operational instructions and prioritise work
Complete documentation related to baggage handling operations
Operate electronic communication equipment to required protocol
Work collaboratively with others when conducting baggage handling operations
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when conducting baggage handling operations in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when conducting baggage handling operations
Apply precautions and required action to minimise, control or eliminate hazards that may exist when conducting baggage handling operations
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required to conduct baggage handling operations

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Baggage handling operations may be carried out:	in any allowable operating and weather conditions at both major airports and regional airports within a fully manual process or in conjunction with automated baggage handling/management equipment in relation to any aircraft types in service in Australia in accordance with enterprise and operational requirements
Performance may be demonstrated on:	appropriately simulated baggage handling situations an operational baggage handling situation at an airport
Persons consulted during baggage handling operations may include:	other members of the baggage handling team(s) supervisors and managers check-in staff aircrew technical staff
Baggage may include:	passengers' baggage containers/cans loaded with passengers' baggage/freight freight
Hazards that may exist when carrying out baggage handling operations may include, but are not restricted to:	use of incorrect lifting techniques for the baggage concerned heavy baggage overweight baggage baggage of unusual shape or physical size incorrectly labelled baggage baggage containing illegal substances baggage found to be a security risk moving belts and automated baggage equipment moving airport vehicles and tugs in the vicinity of baggage handling areas jet blast noise dust
Required personal protective equipment may include, but is not restricted to:	hearing protection safety gloves safety footwear protective clothing
Equipment involved in baggage handling operations may include:	baggage cart barrow baggage belts baggage containers or cans automated baggage handling systems
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may be referred to as:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	sections of Civil Aviation Safety Regulations and Civil Aviation Orders relevant to baggage handling operations OH&S regulations workplace procedures and instructions and job specification baggage handling checklists emergency procedures flight schedules local instructions manufacturers specifications and instructions relevant to baggage handling equipment induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant requirements, standards and recommended practices of the International Civil Aviation Organization (ICAO) pertaining to baggage handling operations relevant Australian Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to baggage handling operations Civil Aviation Act local instructions relevant OH&S legislation environmental protection legislation relevant security regulations relevant Australian Standards industrial relations and workplace compensation legislation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	W - Equipment and Systems Operations

AVIW2010B Operate baggage tug

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to operate a baggage tug, including conducting pre- and post-operational checks, operating the tow baggage tug in accordance with licence and regulatory requirements, coupling/uncoupling baggage carts and other relevant equipment, and parking and storing tug at end of operations. Types of baggage tug may vary from airport to airport and generic performance criteria provided in this unit may therefore need to be adapted, as required, to accommodate the operating procedures recommended by the manufacturers of the baggage tug concerned. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in accordance with workplace procedures and the relevant regulatory requirements of the Civil Aviation Authority and other relevant regulatory authorities. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under some supervision usually within a team environment. Work involves the application of operational procedures and safety regulations to the operation of baggage tugs at relevant commercial airports across a variety of operational contexts within the Australian aviation industry.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Conduct pre-operational checks on baggage tug	1.1 Pre-operational checks of baggage tug are conducted in accordance with workplace procedures and manufacturers instructions 1.2 Where applicable, fluid levels are topped up where required in accordance with workplace procedures 1.3 Faults and malfunctions are identified and appropriate action is taken to rectify and/or report the fault/malfunction in accordance with workplace procedures and regulatory requirements
2 Operate baggage tug	2.1 Baggage tug is manoeuvred to required location in preparation for haulage operations in accordance with workplace procedures, local instructions and relevant regulatory requirements 2.2 Baggage tug is coupled to baggage carts or other ramp equipment as directed 2.3 Baggage tug is operated in accordance with workplace procedures, OH&S regulations and manufacturers instructions 2.4 Hazards associated with the operation of the baggage tug are recognised and appropriate precautions are taken in accordance with OH&S regulations and workplace hazard management strategies 2.5 Baggage cart or ramp equipment is hauled to required location and uncoupled in accordance with workplace procedures, local instructions and relevant regulatory requirements 2.6 Instructions for the next operation are obtained and the baggage tug driven to the required location in accordance with workplace procedures, local instructions and regulatory requirements
3 Shut down, park and store baggage tug	3.1 At the completion of all scheduled haulage activities, tug is manoeuvred to and parked/stored in storage bay/area in accordance with workplace procedures 3.2 Any faults and malfunctions are identified and appropriate action is taken to rectify and/or report the fault/malfunction in accordance with workplace procedures and regulatory requirements 3.3 Post-operational checks of baggage tug are conducted in accordance with workplace procedures and manufacturers instructions 3.4 Where applicable, baggage tug is refuelled and fluid levels topped up in accordance with workplace procedures, relevant regulatory requirements and manufacturers instructions 3.5 Where applicable, batteries (on an electric baggage tug) are connected for recharge in accordance with workplace procedures 3.6 Equipment log or other required documentation is completed in accordance with workplace procedures, local instructions and regulatory requirements

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
Relevant OH&S and environmental protection procedures and regulations
Principles of baggage tug operation
Features and differences in operating characteristics for various types of baggage tugs in operation at Australian airports
Workplace procedures for operating a baggage tug
Layout of airport and location of aircraft gates
Relevant local instructions pertaining to baggage tug operation
Manufacturers instructions for checking and operating a baggage tug
Risks that exist when operating a baggage tug and related risk control procedures and precautions
Problems that may occur when operating a baggage tug and appropriate action that should be taken in each case
Required skills:
Communicate effectively with others when operating baggage tug
Read and interpret instructions, regulations, procedures and other information relevant to operating baggage tug
Interpret and follow operational instructions and prioritise work
Complete documentation related to operating baggage tug
Operate electronic communication equipment to required protocol
Work collaboratively with others when operating baggage tug
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when operating baggage tug in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when operating baggage tug
Apply precautions and required action to minimise, control or eliminate hazards that may exist when operating baggage tug
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required when operating baggage tug

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Baggage tug operations may be carried out:	in any allowable operating and weather conditions in accordance with regulatory and operational requirements
Performance may be demonstrated:	in approved simulated baggage tug operational situations, and/or during baggage tug operations at an airport
Types of tow motor/push-out tug may include:	diesel engine baggage tugs and/or electric battery operated baggage tugs
Hazards that may exist when operating baggage tugs may include but are not restricted to:	other vehicles/aircraft in the vicinity personnel in the operational area obstacles in the operational area jet blast noise dust
Personal protective equipment may include but is not restricted to:	hearing protection safety gloves safety footwear protective clothing
Pre-operational checks may include:	fluid levels (where applicable) battery charge (where applicable) fuel level where applicable visual inspection for faults or defects
Persons consulted during baggage tug operation may include:	other members of the baggage handling and ramp teams aircrew load controllers supervisors, team leaders and managers check-in staff ground support staff technical staff
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	sections of Civil Aviation Safety Regulations and Civil Aviation Orders and local instructions relevant to baggage tug operations OH&S regulations workplace procedures and instructions and job specification baggage tug operational checklists pre- and post-operational checklists equipment logs/records emergency procedures flight schedules and aircraft gate schedules manufacturers specifications and instructions for the baggage tug being operated induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders licence requirements of the relevant licensing authority local instructions relevant OH&S legislation relevant environmental protection legislation relevant Australian Standards industrial relations and workplace compensation legislation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	W - Equipment and Systems Operations

AVIW2029A Operate aircraft refuelling nozzle

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to operate a fuel nozzle for refuelling of aircraft. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work involves the application of quality control procedures and regulatory requirements to the operation of an aircraft refuelling nozzle and conduct of hot refuelling of aircraft across a variety of operational contexts within the Australian aviation industry. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable Civil Aviation Safety Authority (CASA) compliance. Work is performed under limited supervision usually within a team environment. This unit of competency is nominally packaged at Certificate II.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Prepare for refuelling operations	1.1 Pre-operational checks of equipment are conducted in accordance with workplace procedures 1.2 Hazards, problems and/or defects identified during pre-operational checks are reported/rectified in accordance with workplace procedures 1.3 Outcomes of pre-operational checks are recorded in accordance with workplace procedures 1.4 Refuelling site is selected 1.5 Personal protective equipment is fitted
2 Carry out refuelling operations	2.1 Clearance to commence refuelling is obtained 2.2 Nozzle is grounded and the bonding lead is connected to the aircraft in accordance with workplace procedures 2.3 Instructions regarding fuel quantity are obtained 2.4 Care is taken that dust caps are not placed inside wing panels 2.5 Aircraft is refuelled in accordance with workplace procedures
3 Complete post-refuelling operations	3.1 Refuelling completion operations are conducted in accordance with workplace procedures 3.2 Fuel sample is taken and visual check is made prior to aircraft departure in accordance with workplace procedures 3.3 Equipment is disconnected and stowed in accordance with workplace procedures 3.4 Post refuelling documentation is completed in accordance with workplace procedures

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders and other regulations pertaining to quality control processes carried out when operating an aircraft refuelling nozzle
Relevant OH&S and environmental procedures and regulations
Knowledge of quality control principles and processes as they apply to the operation of an aircraft refuelling nozzle
Workplace procedures for conducting various quality control operations related to operating an aircraft refuelling nozzle
Manufacturers instructions for equipment used in quality control processes
Risks that exist when operating an aircraft refuelling nozzle and related risk control procedures and precautions
Problems that may occur when operating an aircraft refuelling nozzle and appropriate action that should be taken in each case
Required skills:
Communicate effectively with others when operating an aircraft refuelling nozzle
Read and interpret instructions, regulations, procedures and other information relevant to operating an aircraft refuelling nozzle
Interpret and follow operational instructions and prioritise work
Complete documentation related to operating an aircraft refuelling nozzle
Operate electronic communication equipment to required protocol
Work collaboratively with others when operating an aircraft refuelling nozzle
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when operating an aircraft refuelling nozzle in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when operating an aircraft refuelling nozzle
Apply precautions and required action to minimise, control or eliminate hazards that may exist when operating an aircraft refuelling nozzle
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required when operating an aircraft refuelling nozzle

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of: conducting pre-operational checks and reporting/rectifying identified hazards, problems and/or defects refuelling aircraft in accordance with workplace procedures taking fuel sample and conducting visual check prior to aircraft departure
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Refuelling operations may include:	various aircraft types international, domestic and regional airports variable weather conditions including day and night single or team operations
Pre-operational checks may include:	serviceability of ladder or portable steps fire extinguisher personal protective equipment (PPE) visual inspection for leaks, defects and obstructions sufficient fuel radio check documentation auxiliary equipment check
Workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures local instructions standard operating procedures manufacturers instructions
Hazards, problems and/or defects may include:	hot engines, static electricity, sparks and other forms of ignition contamination of or from materials being handled spills, leakages, ruptures fuel vapours other aircraft or vehicles on tarmac jet blast or rotor wash rotating propellers hazardous or dangerous materials noise dust heat other additives (e.g. water, methanol, icing inhibitors)
Personal protective equipment may include:	gloves safety glasses hearing protection safety headwear and footwear mask or respirator high visibility clothing approved clothing
Clearance to refuel may include:	air traffic control aircraft pilot aircrew airline engineers supervisors or managers other refuelling staff ground support staff technical staff
Instructions may include:	interpersonal communications written radio telephone other electronic means
Post-refuelling documentation may include:	written electronic
Information/documents may include:	sections of Civil Aviation Safety Regulations and Civil Aviation Orders relevant to refuelling operations International Air Transport Association (IATA) Guidelines for Aviation Fuel Quality Control, and Operating Procedures for Joint Inter Plane Fuelling Services (JIG Guidelines) OH&S and environmental protection regulations workplace procedures and instructions and job specification airport airside drivers handbook loading and fuelling operational checklists emergency procedures flight schedules manufacturers specifications and instructions for the fueller/dispenser vehicle and auxiliary equipment induction and training manuals conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders IATA Guidelines for Aviation Fuel Quality Control, and Operating Procedures for Joint Inter Plane Fuelling Services (JIG Guidelines) Australian Dangerous Goods Code (ADG Code) relevant OH&S legislation environmental protection legislation relevant Australian Standards industrial relations and workplace compensation legislation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	W - Equipment and Systems Operations

AVIW2030A Be airborne extracted by suspended rope

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required by an individual as part of a team to be extracted from the ground by a helicopter using a suspended fixed rope. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work involves the application of safety and suspended rope policies, regulations, protocols and procedures required to be extracted using a suspended fixed rope from a helicopter. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable Civil Aviation Safety Authority (CASA) compliance. Work is performed under limited supervision as part of a team and within organisational guidelines. This unit of competency is nominally packaged at Certificate II.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Observe helicopter safety	1.1 Dress and equipment is secured for operating in and around a helicopter 1.2 Helicopter is approached and exited in a safe manner in accordance with workplace procedures and/or aircrew instructions 1.3 Individual seating is occupied and restraint devices are applied 1.4 Identified hazards are communicated to team members 1.5 Aircrew and safety officer instructions are followed 1.6 Environmental conditions and alternative routes to/from helicopter are identified
2 Prepare for suspended extraction	2.1 Extraction by suspended rope instructions are received and confirmed as required 2.2 Workplace procedures, OH&S requirements and safety control measures are applied 2.3 Operational and suspended rope extraction equipment including personal protective equipment (PPE) is selected and fitted in accordance with workplace procedures 2.4 Damage to operational, suspended extraction and safety equipment is reported and remedial action taken in accordance with workplace procedures
3 Extract using fixed suspended extraction rope	3.1 Extraction point is identified and attended in accordance with instructions 3.2 Individual equipment safety checks are conducted in accordance with workplace procedures 3.3 Individual extraction equipment is secured to the fixed suspended rope ready for extraction in accordance with workplace procedures 3.4 Security device is attached to the individual and operational equipment in accordance with workplace procedures 3.5 Extraction techniques are performed in accordance with workplace procedures 3.6 Suspended extraction emergency and contingency procedures are applied, as required in accordance with workplace procedures 3.7 Extraction and operational equipment are monitored for stability during extraction 3.8 Verbal and non-verbal communications are maintained 3.9 Situational awareness is maintained 3.10 Emergency and contingency procedures are conducted as required

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Regulations, legislation, organisational policy and procedures in relation to airborne extraction by suspended rope
In Defence context, relevant Defence Orders and Instructions
Relevant OH&S and environmental procedures and regulations
Characteristics of helicopters including their safety features and operating requirements
Hazards that exist when being airborne extracted by suspended rope
Safety equipment operation
Manufacturers instructions for equipment used for airborne extraction by suspended rope
Risks that exist when being airborne extracted by suspended rope
Problems that may occur when being airborne extracted by suspended rope
Required skills:
Operate helicopter restraint, safety and emergency equipment
Apply the tactics, techniques and procedures applicable to the organisation
Follow defined organisational and aircraft OH&S policy and procedures
Identify, operate and control applicable operational equipment
Communicate effectively with others when being airborne extracted by suspended rope
Read, interpret and follow instructions, regulations, procedures and other information relevant to being airborne extracted by suspended rope
Complete documentation related to being airborne extracted by suspended rope
Work collaboratively with others and as a member of a team when being airborne extracted by suspended rope
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when being airborne extracted by suspended rope in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when being airborne extracted by suspended rope
Apply precautions and required action to minimise, control or eliminate hazards that may exist when being airborne extracted by suspended rope
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self, others or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective clothing and equipment conforming to industry and OH&S standards

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of: applying the underpinning knowledge and skills observing helicopter safety including safe approach and exit applying individual equipment safety checks performing extraction techniques in accordance with workplace procedures applying suspended extraction emergency and contingency procedures in accordance with workplace procedures
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Hazards may include:	wire/powerlines/fences livestock native fauna masts/aerials terrain weather conditions poor visibility public trees dust vehicles buildings
Environmental conditions may include:	climate and weather variations geographical and geological variations including sloping and unstable ground variations due to vegetation and urban structures ground conditions including dust and other particles
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures manufacturers instructions
Emergency and contingency procedures may include:	aircraft fire aircraft malfunction prior to take-off emergency landing procedures aircraft crash landing aircraft collision engine failure over landing site (for Defence) procedures to evade hostile action against aircraft or self collision with others or obstacles loss of visibility fixed rope caught in tree damaged or kinked rope aborted operation
Operational and suspended extraction equipment may include:	search and rescue equipment communications equipment military equipment commercial in-service rappelling harness improvised tubular webbing harness rope attachment device (locking karabiner) individual load carrying equipment (ILCE)
Personal protective equipment (PPE) may include:	hearing protection eye protection goggles protective clothing footwear life jacket high visibility clothing personal lighting and beacons helmet rappelling gloves
Individual equipment safety checks may include:	operational equipment harness and ascender karabiner attached to bottom loop weapons checks personal protective equipment checks
Security device may include:	chest ascender winch collar
Communications may include:	interpersonal communications radio hand signals
Situational awareness may include:	monitoring altitude/height orientation to ground and/or aircraft monitoring the position of other team members
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions operations manuals workplace procedures and instructions and job specification induction and training materials
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards

Unit Sector(s)

Not applicable.

Competency field

Competency Field	W - Equipment and Systems Operations

AVIW2031A Be airborne extracted using suspended extraction equipment

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required by an individual to be extracted from the ground by a helicopter using suspended extraction equipment. Licensing, legislative regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work involves the application of safety and suspended extraction policies, regulations, protocols and procedures required to be extracted using suspended extraction equipment from a helicopter. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable Civil Aviation Safety Authority (CASA) compliance. Work is performed under limited supervision as part of a team and within organisational guidelines. This unit of competency is nominally packaged at Certificate II.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Observe helicopter safety	1.1 Dress and equipment is secured for operating in and around a helicopter 1.2 Helicopter is approached and exited in a safe manner in accordance with workplace procedures and/or aircrew instructions 1.3 Individual seating is occupied and restraint devices are applied 1.4 Identified hazards are communicated to team members 1.5 Aircrew and safety officer instructions are followed 1.6 Environmental conditions and alternative routes to/from helicopter are identified
2 Prepare for extraction by suspended equipment	2.1 Extraction by suspended equipment instructions are received and confirmed as required 2.2 Workplace procedures, OH&S requirements and safety control measures are applied 2.3 Operational and individual extraction equipment including personal protective equipment (PPE) is selected and fitted in accordance with the nature of the recovery activity being undertaken and workplace procedures 2.4 Damage to operational, individual extraction and safety equipment is reported and remedial action taken in accordance with workplace procedures
3 Extract by suspended equipment	3.1 Extraction point is identified and attended in accordance with instructions 3.2 Individual equipment checks are conducted in accordance with workplace procedures 3.3 Individual extraction equipment is secured to the recovery equipment in accordance with workplace procedures 3.4 Security device is attached to the individual and operational equipment in accordance with workplace procedures 3.5 Suspended equipment is used to ascend and aircraft is emplaned in accordance with supervisor or aircrew instructions 3.6 Extraction and operational equipment are monitored for stability during extraction 3.7 Verbal and non-verbal communications are maintained 3.8 Situational awareness is maintained 3.9 Emergency and contingency procedures are conducted as required

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Regulations, legislation, organisational policy and procedures in relation to airborne extraction using suspended extraction equipment
In Defence context, relevant Defence Orders and Instructions
Relevant OH&S and environmental procedures and regulations
Characteristics of helicopters including their safety features and operating requirements
Hazards that exist when being airborne extracted using suspended extraction equipment
Safety equipment operation
Manufacturers instructions for equipment used for airborne extraction using suspended extraction equipment
Risks that exist when being airborne extracted using suspended extraction equipment
Problems that may occur when being airborne extracted using suspended extraction equipment
Required skills:
Operate helicopter restraint, safety and emergency equipment
Apply the tactics, techniques and procedures applicable to the organisation
Follow defined organisational and aircraft OH&S policy and procedures
Identify, operate and control applicable operational equipment
Communicate effectively with others including as a member of a team when being airborne extracted using suspended extraction equipment
Read, interpret and follow instructions, regulations, procedures and other information relevant to being airborne extracted using suspended extraction equipment
Complete documentation related to being airborne extracted using suspended extraction equipment
Work collaboratively with others when being airborne extracted using suspended extraction equipment
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when being airborne extracted using suspended extraction equipment in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when being airborne extracted using suspended extraction equipment
Apply precautions and required action to minimise, control or eliminate hazards that may exist when being airborne extracted using suspended extraction equipment
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self, others or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective clothing and equipment conforming to industry and OH&S standards

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of: applying the underpinning knowledge and skills observing helicopter safety including safe approach and exit applying individual equipment safety checks ascending suspended equipment and emplaning aircraft in accordance with supervisor or aircrew instructions monitoring extraction and operational equipment stability during extraction
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Hazards may include:	wire/powerlines/fences livestock native fauna masts/aerials terrain weather conditions poor visibility public trees dust vehicles buildings
Environmental conditions may include:	climate and weather variations geographical and geological variations including sloping and unstable ground variations due to vegetation and urban structures ground conditions including dust and other particles
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures manufacturers instructions
Emergency and contingency procedures may include:	aircraft fire aircraft malfunction prior to take-off emergency landing procedures aircraft crash landing aircraft collision engine failure over landing site (for Defence) procedures to evade hostile action against aircraft or self suspended equipment failure hang-up collision with others or obstacles inversion loss of visibility rappel rope caught in tree damaged or kinked rope loss of rappel control during ascend aborted operation emergency retrieval
Operational and suspended extraction equipment may include:	search and rescue equipment casualty evacuation equipment communications equipment military equipment commercial in-service rappelling harness improvised tubular webbing harness rope attachment device (locking karabiner) winch caving ladder casualty evacuation litter mechanical friction device and lanyard
Personal protective equipment (PPE) may include:	hearing protection eye protection goggles protective clothing footwear life jacket high visibility clothing personal lighting and beacons helmet rappelling gloves
Individual equipment safety checks may include:	operational equipment harness and ascender weapons checks personal protective equipment checks
Security device may include:	chest ascender winch collar
Communications may include:	interpersonal communications radio hand signals
Situational awareness may include:	monitoring altitude/height orientation to ground and/or aircraft monitoring the position of other team members
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions operations manuals workplace procedures and instructions and job specification induction and training materials
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards

Unit Sector(s)

Not applicable.

Competency field

Competency Field	W - Equipment and Systems Operations

AVIW2032A Fast rope from a helicopter

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required by an individual to deploy from a helicopter as part of a team using fast rope technique(s). Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work involves the application of safety and rappelling policies, regulations, protocols and procedures required to safely fast rope from a helicopter. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable Civil Aviation Safety Authority (CASA) compliance. Work is performed under limited supervision within organisational guidelines. This unit of competency is nominally packaged at Certificate II.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Observe helicopter safety	1.1 Dress and equipment is secured for operating in and around a helicopter 1.2 Helicopter is approached and exited in a safe manner in accordance with workplace procedures and/or aircrew instructions 1.3 Individual seating is occupied and restraint devices are applied 1.4 Identified hazards are communicated to fast rope team members 1.5 Aircrew instructions are followed 1.6 Environmental conditions and alternative routes to/from helicopter are identified
2 Prepare for fast roping operation	2.1 Fast roping descent instructions are received and confirmed as required 2.2 Workplace procedures, OH&S requirements and safety control measures are applied 2.3 Operational and fast rope equipment including personal protective equipment (PPE) is selected and fitted in accordance with workplace procedures 2.4 Individual and supervisor pre-flight checks of fast rope equipment are conducted 2.5 Damage to operational, fast rope and safety equipment is reported and remedial action taken in accordance with workplace procedures
3 Emplane and complete onboard procedures	3.1 Aircraft is approached and emplaned in accordance with workplace procedures 3.2 Fast ropes are secured to allocated rope attachment device (RAD), checked and prepared for flight 3.3 Ropers and operational equipment are secured prior to flight 3.4 Aircrew orders and instructions are complied with 3.5 Fast ropes and operational equipment is monitored during flight 3.6 Communications and directions are interpreted and relayed to rappel team members 3.7 Individual in-flight safety checks are conducted
4 Prepare to fast rope from hovering helicopter	4.1 Fast rope exit positions are adopted under supervision of aircrew and safety officer 4.2 Positions are resumed within the aircraft on abort instruction from aircrew
5 Fast rope from helicopter	5.1 Fast ropes are deployed on instruction from safety officer 5.2 Aircraft is exited on instruction of aircrew or safety officer 5.3 Emergency and contingency procedures are completed as required 5.4 Situational awareness is maintained 5.5 Fast rope is descended in a controlled manner 5.6 Landing and clearance of roping point is conducted in accordance with workplace procedures 5.7 Individual, team and equipment are gathered at designated assembly point
6 De-service fast rope equipment	6.1 Area is cleared in preparation for de-servicing of fast rope equipment in accordance with workplace procedures 6.2 Fast rope and operational equipment is de-serviced and stowed in accordance with workplace procedures

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Regulations, legislation, organisational policy and procedures in relation to fast roping from a helicopter
In Defence context, relevant Defence Orders and Instructions
Relevant OH&S and environmental procedures and regulations
Characteristics of helicopters including their safety features and operating requirements
Hazards that exist when fast roping from a helicopter
Safety equipment operation
Manufacturers instructions for equipment used for fast roping from a helicopter
Risks that exist when fast roping from a helicopter
Problems that may occur when fast roping from a helicopter
Required skills:
Operate helicopter restraint, safety and emergency equipment
Apply the tactics, techniques and procedures of fast roping applicable to the organisation
Follow defined organisational and aircraft OH&S policy and procedures
Identify, operate and control fast rope and operational equipment
Communicate effectively with others including working as a member of a team when fast roping from a helicopter
Read, interpret and follow instructions, regulations, procedures and other information relevant to fast roping from a helicopter
Complete documentation related to fast roping from a helicopter
Work collaboratively with others when fast roping from a helicopter
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when fast roping from a helicopter in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when fast roping from a helicopter
Apply precautions and required action to minimise, control or eliminate hazards that may exist when fast roping from a helicopter
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self, others or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective clothing and equipment conforming to industry and OH&S standards

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of: applying the underpinning knowledge and skills following relevant legislation and workplace procedures approaching and exiting helicopter in a safe manner in accordance with workplace procedures and/or aircrew instructions conducting fast rope equipment and operational equipment individual and supervisor pre-flight and in-flight checks descending fast rope in a controlled manner de-servicing and stowing fast rope and operational equipment in accordance with workplace procedures
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Hazards may include:	wire/powerlines/fences livestock native fauna masts/aerials terrain weather conditions poor visibility public trees dust vehicles buildings
Environmental conditions may include:	climate and weather variations geographical and geological variations including sloping and unstable ground variations due to vegetation and urban structures ground conditions including dust and other particles
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures manufacturers instructions
Emergency and contingency procedures may include:	aircraft fire aircraft malfunction prior to take-off emergency landing procedures aircraft crash landing aircraft collision engine failure over landing site (for Defence) procedures to evade hostile action against aircraft or self roper hang-up roper lost brake roper injury on landing roper collision with others or obstacles roper inversion loss of visibility fast rope caught in tree damaged or kinked rope loss of roper control during descent aborted operation emergency retrieval of roper(s)
Operational and fast rope equipment may include:	search and rescue equipment incident response equipment communications equipment military equipment individual load carrying equipment (ILCE)
Personal protective equipment (PPE) may include:	hearing protection eye protection goggles protective clothing footwear life jacket high visibility clothing personal lighting and beacons helmet rappelling gloves leg bags
Communications may include:	interpersonal communications radio hand signals
Individual in-flight safety checks may include:	seatbelt/restraint device weapons checks equipment checks fast roping equipment checks personal protective equipment checks
Fast rope exit positions may include:	sitting kneeling crouching
Situational awareness may include:	monitoring altitude/height orientation to ground and/or aircraft monitoring the position of other team members
Assembly point may include:	marshalling area
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions operations manuals workplace procedures and instructions and job specification induction and training materials
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards

Unit Sector(s)

Not applicable.

Competency field

Competency Field	W - Equipment and Systems Operations

AVIW2033A Rappel from a helicopter

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required by an individual to rappel from a helicopter using a personal rappel line. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work involves the application of safety and rappelling policies, regulations, protocols and procedures required to safely rappel from a helicopter Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable Civil Aviation Safety Authority (CASA) compliance. Work is performed under limited supervision within organisational guidelines. This unit of competency is nominally package at Certificate II.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Observe helicopter safety	1.1 Dress and equipment is secured for operating in and around a helicopter 1.2 Helicopter is approached and exited in a safe manner in accordance with workplace procedures and/or aircrew instructions 1.3 Individual seating is occupied and restraint devices are applied 1.4 Identified hazards are communicated to rappel team members 1.5 Aircrew instructions are followed 1.6 Environmental conditions and alternative routes to/from helicopter are identified
2 Prepare for rappelling operation	2.1 Rappelling descent instructions are received and confirmed as required 2.2 Workplace procedures, OH&S requirements and safety control measures are applied 2.3 Operational and rappel equipment including personal protective equipment (PPE) is selected and fitted in accordance with workplace procedures 2.4 Individual and supervisor pre-flight checks of rappel equipment are conducted 2.5 Damage to operational, rappel and safety equipment is reported and remedial action taken in accordance with workplace procedures
3 Emplane and complete onboard procedures	3.1 Aircraft is approached and emplaned in accordance with workplace procedures 3.2 Ropes are secured to allocated rope attachment device (RAD), checked and prepared for flight 3.3 Rappellers and operational equipment are secured prior to flight 3.4 Aircrew orders and instructions are complied with 3.5 Rappelling and operational equipment is monitored during flight 3.6 Communications and directions are interpreted and relayed to rappel team members 3.7 Individual in-flight safety checks are conducted
4 Prepare to rappel from hovering helicopter	4.1 Rappelling exit positions are adopted under supervision of aircrew and safety officer 4.2 Positions are resumed within the aircraft on abort instruction from aircrew
5 Rappel from helicopter	5.1 Aircraft is exited on instruction of aircrew or safety officer 5.2 Rappeller descends in a controlled manner in accordance with workplace procedures 5.3 Emergency and contingency procedures are completed as required 5.4 Situational awareness is maintained 5.5 Rappeller lands in a controlled manner in accordance with workplace procedures 5.6 All clear signals are communicated to aircrew once descent is complete 5.7 Rappeller disconnects rope on landing and clears landing area in accordance with workplace procedures 5.8 Individual, team and equipment are gathered at designated assembly point
6 De-service rappel equipment	6.1 Area is cleared in preparation for de-servicing of rappel equipment in accordance with workplace procedures 6.2 Rappelling and operational equipment is de-serviced and stowed in accordance with workplace procedures

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Regulations, legislation, organisational policy and procedures in relation to rappelling from a helicopter
Relevant OH&S and environmental procedures and regulations
In Defence context, relevant Defence Orders and Instructions
Characteristics of helicopters including their safety features and operating requirements
Hazards that exist when rappelling from a helicopter
Safety equipment operation
Manufacturers instructions for equipment used for rappelling from a helicopter
Risks that exist when rappelling from a helicopter
Problems that may occur when rappelling from a helicopter
Required skills:
Operate helicopter restraint, safety and emergency equipment
Apply the tactics, techniques and procedures of rappelling applicable to the organisation
Follow defined organisational and aircraft OH&S policy and procedures
Identify, operate and control rappelling and operational equipment
Communicate effectively with others including working as a member of a team when rappelling from a helicopter
Read, interpret and follow instructions, regulations, procedures and other information relevant to rappelling from a helicopter
Complete documentation related to rappelling from a helicopter
Work collaboratively with others when rappelling from a helicopter
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when rappelling from a helicopter in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when rappelling from a helicopter
Apply precautions and required action to minimise, control or eliminate hazards that may exist when rappelling from a helicopter
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self, others or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective clothing and equipment conforming to industry and OH&S standards

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of: applying the underpinning knowledge and skills following relevant legislation and workplace procedures approaching and exiting helicopter in a safe manner in accordance with workplace procedures and/or aircrew instructions conducting rappel, operational and safety equipment individual and supervisor pre-flight and in-flight checks descending landing in a controlled manner in accordance with workplace procedures de-servicing and stowing rappelling and operational equipment in accordance with workplace procedures
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Hazards may include:	wire/powerlines/fences livestock native fauna masts/aerials terrain weather conditions poor visibility public trees dust vehicles buildings
Environmental conditions may include:	climate and weather variations geographical and geological variations including sloping and unstable ground variations due to vegetation and urban structures ground conditions including dust and other particles
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures manufacturers instructions
Emergency and contingency procedures may include:	aircraft fire aircraft malfunction prior to take-off emergency landing procedures aircraft crash landing aircraft collision engine failure over landing site (for Defence) procedures to evade hostile action against aircraft or self rappeller hang-up rappeller lost brake rappeller injury on landing rappeller collision with others or obstacles rappeller inversion loss of visibility rappelling rope caught in tree damaged or kinked rope loss of rappel control during descent aborted operation emergency retrieval of rappeller(s) rappeller lost balance during transition (premature exit)
Operational and rappel equipment may include:	search and rescue equipment incident response equipment communications equipment military equipment commercial in-service rappelling harness improvised tubular webbing harness descending device(s) descent rope individual load carrying equipment (ILCE)
Personal protective equipment (PPE) may include:	hearing protection eye protection goggles protective clothing footwear life jacket high visibility clothing personal lighting and beacons helmet rappelling gloves leg bags
Communications may include:	interpersonal communications radio hand signals
Individual in-flight safety checks may include:	seatbelt/restraint device weapons checks equipment checks rappelling equipment checks personal protective equipment checks
Rappel exit positions may include:	'L' position forward exit
Situational awareness may include:	monitoring altitude/height orientation to ground and/or aircraft monitoring the position of other team members
Assembly point may include:	marshalling area
Information/documents may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions operations manuals workplace procedures and instructions and job specification induction and training materials
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards

Unit Sector(s)

Not applicable.

Competency field

Competency Field	W - Equipment and Systems Operations

AVIW3003B Operate aircraft embarkation and disembarkation equipment

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to operate aircraft embarkation/disembarkation equipment, including pre- and post-operational checks of the equipment, pre-positioning the equipment prior to the arrival of the aircraft, positioning the equipment against the aircraft on arrival, and retracting the equipment prior to departure. Types of embarkation/disembarkation equipment may vary from airport to airport and may include both manually-operated and motorised equipment. The generic performance criteria provided in this unit may therefore need to be adapted, as required, to accommodate the operating procedures recommended by the manufacturers of the embarkation/disembarkation equipment concerned. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in accordance with workplace procedures and the relevant licensing and regulatory requirements. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under some supervision usually within a team environment. Work involves the application of operational procedures and applicable licensing and regulatory requirements to the operation and positioning of manually-operated and motorised embarkation/disembarkation equipment across a variety of operational contexts within the Australian aviation industry.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Conduct pre-operational checks	1.1 Pre-operational checks of the embarkation/disembarkation equipment are conducted in accordance with workplace procedures and manufacturers instructions 1.2 Fluid levels are topped up where required in accordance with workplace procedures 1.3 Faults and malfunctions are identified and appropriate action is taken to rectify and/or report the fault/malfunction in accordance with workplace procedures and regulatory requirements
2 Operate embarkation/ disembarkation equipment	2.1 Embarkation/disembarkation equipment is pre-positioned to the assigned location in preparation for the arrival of the aircraft in accordance with workplace procedures, local instructions and relevant regulatory requirements 2.2 Embarkation/disembarkation equipment is manoeuvred to aircraft and positioned against the fuselage in preparation for passenger embarkation/disembarkation in accordance with workplace procedures, local instructions and relevant regulatory requirements 2.3 Embarkation/disembarkation equipment is operated in accordance with workplace procedures, OH&S regulations and manufacturers instructions 2.4 Hazards associated with the operation of the embarkation/disembarkation equipment are recognised and appropriate precautions are taken in accordance with OH&S regulations and workplace hazard management strategies
3 Retract and store embarkation/ disembarkation equipment	3.1 At the completion of passenger embarkation/disembarkation activities, equipment is withdrawn from aircraft and manoeuvred to assigned storage bay/area in accordance with workplace procedures and local instructions 3.2 Post-operational checks of embarkation/disembarkation equipment are conducted in accordance with workplace procedures and manufacturers instructions 3.3 Any faults and malfunctions are identified and appropriate action is taken to rectify and/or report the fault/malfunction in accordance with workplace procedures and regulatory requirements 3.4 Where applicable, embarkation/disembarkation equipment is refuelled and fluid levels topped up in accordance with workplace procedures, relevant regulatory requirements and manufacturers instructions 3.5 Equipment log or other required documentation is completed in accordance with workplace procedures, local instructions and regulatory requirements

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
Relevant OH&S and environmental procedures and regulations
Principles of operation of embarkation/disembarkation equipment
Features and differences in operating requirements for various types of embarkation/disembarkation equipment in operation at Australian airports
Workplace procedures for operating embarkation/disembarkation equipment
Layout of airport and location of aircraft gates
Relevant local instructions pertaining to the operation of embarkation/disembarkation equipment
Manufacturers instructions for checking and operating embarkation/disembarkation equipment
Hazards and associated risks that may exist when operating embarkation/disembarkation equipment and related risk control procedures and precautions
Problems that may occur when operating embarkation/disembarkation equipment and appropriate action that should be taken in each case
Required skills:
Communicate effectively with others when preparing, operating, retracting and storing aircraft embarkation and disembarkation equipment
Read and interpret instructions, regulations, procedures and other information relevant to aircraft embarkation and disembarkation equipment
Interpret and follow operational instructions and prioritise work
Complete documentation related to aircraft embarkation and disembarkation equipment
Operate electronic communication equipment to required protocol
Work collaboratively with others when preparing, operating, retracting and storing aircraft embarkation and disembarkation equipment
Adapt appropriately to cultural differences in the workplace, including modes of behaviour, communication and interactions with others
Promptly report and/or rectify any identified problems that may occur when preparing, operating, retracting or storing aircraft embarkation and disembarkation equipment in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when preparing, operating, retracting or storing aircraft embarkation and disembarkation equipment
Monitor and anticipate operational problems and hazards and take appropriate action
Apply precautions and required action to minimise, control or eliminate hazards that may exist when preparing, operating, retracting or storing aircraft embarkation and disembarkation equipment
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Modify activities dependent on differing workplace contingencies, situations and environments
Monitor work activities in terms of planned schedule
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required when operating aircraft embarkation and disembarkation equipment

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Operation of the embarkation/disembarkation equipment may be carried out:	in any allowable operating and weather conditions in accordance with local instructions and regulatory and operational requirements
Performance may be demonstrated:	in an appropriately simulated embarkation/disembarkation equipment workplace situation, and/or on operational embarkation/disembarkation equipment at an airport
Embarkation/disembarkation equipment may include:	manually operated mobile stairs motorised mobile stairs other types of embarkation/disembarkation equipment
Hazards that may exist in the operation of embarkation/disembarkation equipment may include:	personnel in the vicinity of the aircraft other vehicles in the vicinity of the aircraft jet blast noise dust
Personal protective equipment may include but is not restricted to:	hearing protection safety gloves safety footwear protective clothing
Pre- and post-operational checks may include:	fluid levels (where applicable) battery charge (where applicable) fuel level (where applicable) visual inspection for faults or defects
Persons consulted during embarkation/disembarkation equipment operation may include:	other members of the baggage handling and ramp teams aircrew load controllers supervisors, team leaders and managers check-in staff ground support staff technical staff
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures (SOPs)
Information/documents may include:	sections of Civil Aviation Safety Regulations and Civil Aviation Orders and licensing requirements relevant to the operation of embarkation/disembarkation equipment OH&S regulations workplace procedures and instructions and job specification embarkation/disembarkation equipment operational checklists pre- and post-operational checklists equipment log/operational record emergency procedures flight schedules manufacturers specifications and instructions for the embarkation/disembarkation equipment being operated induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders licence requirements of the relevant licensing authority (where applicable) relevant OH&S legislation environmental protection legislation relevant Australian Standards industrial relations and workplace compensation legislation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	W - Equipment and Systems Operations

AVIW3004B Operate ramp equipment

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to operate ramp equipment at a commercial airport, including conducting pre- and post-operational checks, positioning and adjusting the equipment against the aircraft and safely operating the equipment to assist the ramp team to load/unload baggage. Types of ramp equipment may vary from airport to airport and generic performance criteria provided in this unit may therefore need to be adapted, as required, to accommodate the operating procedures recommended by the manufacturers of the ramp equipment concerned. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in accordance with workplace procedures and the relevant regulatory requirements of the Civil Aviation Authority and other relevant regulatory authorities. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under some supervision usually within a team environment. Work involves the application of operational procedures and safety regulations to the operation of ramp equipment at relevant commercial airports across a variety of operational contexts within the Australian aviation industry.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Conduct pre-operational checks	1.1 Pre-operational checks of ramp equipment are conducted in accordance with workplace procedures and manufacturers instructions 1.2 Fluid levels are topped up where required in accordance with workplace procedures 1.3 Faults and malfunctions are identified and appropriate action is taken to rectify and/or report the fault/malfunction in accordance with workplace procedures and regulatory requirements
2 Operate ramp equipment as part of baggage loading/unloading operations	2.1 Ramp equipment is manoeuvred to aircraft and positioned in preparation for baggage loading/unloading operations in accordance with workplace procedures, local instructions and relevant regulatory requirements 2.2 Height of ramp equipment is adjusted to align with baggage hold doorway and baggage carts in accordance with workplace procedures and manufacturers instructions 2.3 Ramp equipment is operated in accordance with workplace procedures, OH&S regulations and manufacturers instructions 2.4 Hazards associated with the operation of the ramp equipment are recognised and appropriate precautions are taken in accordance with OH&S regulations and workplace hazard management strategies 2.5 Correct manual handling techniques are applied when handling baggage as part of ramp operation activities in accordance with OH&S regulations and workplace procedures 2.6 Loading/unloading of baggage is completed in collaboration with other members of the ramp team in accordance with team leader's/supervisor's directions, loading/trim sheets, workplace procedures and regulatory requirements
3 Retract and store ramp equipment	3.1 At the completion of ramp activities, equipment is retracted and manoeuvred to storage bay/area in accordance with workplace procedures 3.2 Any faults and malfunctions are identified and appropriate action is taken to rectify and/or report the fault/malfunction in accordance with workplace procedures and regulatory requirements 3.3 Post-operational checks of ramp equipment are conducted in accordance with workplace procedures and manufacturers instructions 3.4 Where applicable, ramp equipment is refuelled and fluid levels topped up in accordance with workplace procedures, relevant regulatory requirements and manufacturers instructions 3.5 Equipment log or other required documentation is completed in accordance with workplace procedures, local instructions and regulatory requirements

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
Relevant OH&S and environmental procedures and regulations
Principles of ramp equipment operation
Features and differences in operating characteristics for various types of ramp equipment in operation at Australian airports
Workplace procedures for operating ramp equipment
Layout of airport and location of aircraft gates
Relevant local instructions pertaining to ramp equipment operation
Manufacturers instructions for checking and operating ramp equipment
Risks that exist when operating ramp equipment and related risk control procedures and precautions
Problems that may occur when operating ramp equipment and appropriate action that should be taken in each case
Required skills:
Communicate effectively with others when operating ramp equipment
Read and interpret instructions, regulations, procedures and other information relevant to ramp equipment
Interpret and follow operational instructions and prioritise work
Complete documentation related to ramp equipment
Operate electronic communication equipment to required protocol
Work collaboratively with others when operating ramp equipment
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when operating ramp equipment in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when operating ramp equipment
Apply precautions and required action to minimise, control or eliminate hazards that may exist when operating ramp equipment
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required when operating ramp equipment

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Ramp operations may be carried out:	in any allowable operating and weather conditions in accordance with regulatory and operational requirements
Performance may be demonstrated:	in appropriately simulated ramp equipment situations and/or on operational ramp equipment at an airport
Types of ramp equipment may include:	belt loader up-down pallet loader baggage carts
Hazards that may exist when operating in-hold aircraft baggage systems may include but are not restricted to:	other vehicles in the vicinity of the aircraft personnel in the vicinity of the aircraft jet blast noise dust
Personal protective equipment may include but is not restricted to:	hearing protection safety gloves safety footwear protective clothing
Pre-operational checks may include:	fluid levels (where applicable) battery charge level (where applicable) fuel level where applicable visual inspection for faults or defects
Persons consulted during ramp equipment operations may include:	other members of the baggage handling and ramp teams aircrew load controllers supervisors, team leaders and managers ground support staff technical staff
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	sections of Civil Aviation Safety Regulations and Civil Aviation Orders and licence requirements pertaining to ramp equipment operation OH&S regulations workplace procedures and instructions and job specification ramp equipment operational checklists emergency procedures flight schedules pre- and post-operational checklists equipment logs/records manufacturers specifications and instructions for the ramp equipment being operated induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders licence requirements of the relevant licensing authority local instructions relevant OH&S legislation environmental protection legislation relevant Australian Standards industrial relations and workplace compensation legislation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	W - Equipment and Systems Operations

AVIW3005B Operate aircraft push-out tug

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to operate an aircraft push-out tug at a commercial airport. This includes conducting pre- and post-operational checks, positioning the tug and coupling it to the aircraft, and safely operating the tug to assist the manoeuvring of the aircraft. Types of aircraft push-out tug and related terminology may vary from airport to airport. Generic performance criteria provided in this unit may therefore need to be adapted, as required, to accommodate the operating procedures recommended by the manufacturers of the aircraft push-out tug concerned. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in accordance with workplace procedures and the relevant regulatory requirements of the Civil Aviation Authority and other relevant regulatory authorities. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under some supervision usually within a team environment. Work involves the application of operational procedures and safety regulations to the operation of aircraft push-out tugs at relevant commercial airports across a variety of operational contexts within the Australian aviation industry.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Conduct pre-operational checks on the tug	1.1 Pre-operational checks of the tug are conducted in accordance with workplace procedures and manufacturers instructions 1.2 Fluid levels are topped up where required in accordance with workplace procedures and manufacturers specifications 1.3 Faults and malfunctions are identified and appropriate action is taken to rectify and/or report the fault/malfunction in accordance with workplace procedures and regulatory requirements
2 Operate tug	2.1 Tug is manoeuvred to aircraft and positioned in preparation for aircraft ground manoeuvres and/or push-out operations in accordance with workplace procedures, local instructions and relevant regulatory requirements 2.2 Tug is coupled to the aircraft in accordance with workplace procedures and regulatory requirements 2.3 Tug is operated in accordance with workplace procedures, OH&S regulations and manufacturers instructions 2.4 Aircraft ground manoeuvres and/or push-out of aircraft are conducted in accordance with directions of the ground engineer and aircrew in accordance with workplace procedures, local instructions and regulatory requirements 2.5 At completion of required operations, tug is uncoupled from aircraft in accordance workplace procedures and regulatory requirements 2.6 At the completion of all scheduled activities, tug is manoeuvred to and parked in storage bay/area in accordance with workplace procedures 2.7 Tug is shut down and stored
3 Conduct post-operational checks of tug in accordance with workplace procedures and manufacturers instructions	3.1 Any faults and malfunctions are identified and appropriate action is taken to rectify and/or report the fault/malfunction in accordance with workplace procedures and regulatory requirements 3.2 Where applicable, tug is refuelled and fluid levels topped up in accordance with workplace procedures, relevant regulatory requirements and manufacturers instructions 3.3 Hazards associated with the operation of the tug are recognised and appropriate precautions are taken in accordance with OH&S regulations and workplace hazard management strategies 3.4 Equipment log or other required documentation is completed in accordance with workplace procedures, local instructions and regulatory requirements 3.5 Instructions for the next operation are obtained and the tug is driven to the next scheduled location in accordance with workplace procedures, local instructions and regulatory requirements

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
Relevant OH&S and environmental procedures and regulations
Principles of tug operation as required by the relevant licensing authority
Features and differences in operating characteristics for various types of aircraft push-out tugs in operation at Australian airports
Workplace procedures for operating an aircraft push-out tug
Layout of airport and location of aircraft gates and equipment storage areas
Relevant local instructions pertaining to tug operation
Manufacturers instructions for checking and operating the tug concerned
Risks that exist when operating a tug and related risk control procedures and precautions
Problems that may occur when operating a tug and appropriate action that should be taken in each case
Required skills:
Communicate effectively with others when operating aircraft push-out tug
Read and interpret instructions, regulations, procedures and other information relevant to aircraft push-out tug
Interpret and follow operational instructions and prioritise work
Complete documentation related to aircraft push-out tug
Operate electronic and radio communication equipment to required protocol
Work collaboratively with others when operating aircraft push-out tug
Adapt appropriately to cultural differences in the workplace, including modes of behaviour, communications and interactions with others
Promptly report and/or rectify any identified problems that may occur when operating aircraft push-out tug in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when operating aircraft push-out tug
Monitor work activities in terms of planned schedule
Monitor and anticipate operational problems and hazards and take appropriate action
Apply precautions and required action to minimise, control or eliminate hazards that may exist when operating aircraft push-out tug
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Implement OH&S procedures and relevant regulations
Modify activities dependent on differing workplace contingencies, situations and environments
Identify and correctly use equipment required when operating aircraft push-out tag

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Aircraft push-out operations may be carried out:	in any allowable operating and weather conditions in accordance with regulatory and operational requirements
Performance may be demonstrated in:	actual push-out operations at an airport appropriately simulated push-out operations
Type of aircraft push-out tug may include:	electric battery-operated tugs diesel engine tugs
Dependent on the type of organisation concerned and the local terminology used, aircraft push-out tugs may be referred to by a variety of terms, including but not restricted to:	aircraft push-back tug tow tug (aircraft) aircraft tow motor aircraft tow tractor push back power unit (PPU)
Aircraft towing manoeuvres may include but are not restricted to:	the push-out of an aircraft from a gate transport of an aircraft to/from a hanger movement of an aircraft around an airport movement of a defective aircraft
Hazards that may exist when operating an aircraft push-out tug may include but are not restricted to:	other vehicles in the vicinity of the aircraft personnel in the vicinity of the aircraft jet blast noise dust
Personal protective equipment may include but is not restricted to:	hearing protection safety gloves safety footwear protective clothing
Pre-operational checks may include:	fluid levels (where applicable) battery charge (where applicable) fuel level where applicable visual inspection for faults or defects
Persons consulted during tug operations may include:	other members of the baggage handling and ramp teams aircrew aircraft schedulers supervisors, team leaders and managers ground support staff technical staff
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may be referred to as:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	licence requirements of relevant regulatory authorities local instructions relevant to aircraft tug operations workplace procedures and instructions and job specification OH&S and environmental protection regulations tug operational checklists pre- and post-operation checklists tug logs/records emergency procedures flight schedules and gate allocations relevant Civil Aviation Safety Regulations and Civil Aviation Orders manufacturers specifications and instructions for the tug being operated induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant licence requirements of the pertinent licensing authority local instructions relevant OH&S legislation relevant environmental protection legislation relevant Australian Standards industrial relations and workplace compensation legislation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	W - Equipment and Systems Operations

AVIW3006B Refuel aircraft

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to refuel an aircraft in accordance with workplace procedures and regulatory requirements, including conducting required pre-operational checks on fueller/dispenser vehicle and equipment, loading the fueller, correctly positioning the fueller/dispenser vehicle and carrying out the required refuelling operations. It also includes the skills and knowledge required to complete all post-refuelling operations and required refuelling documentation. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in accordance with workplace procedures and relevant regulatory requirements. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under some supervision usually within a team environment. Work involves the application of operational procedures and regulatory requirements to the refuelling of aircraft across a variety of operational contexts within the Australian aviation industry.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Conduct pre-operational checks on fueller/dispenser vehicle and equipment	1.1 Pre-operational checks of fueller/dispenser vehicle and auxiliary equipment are conducted in accordance with workplace procedures and manufacturers requirements 1.2 Problems and/or defects identified during pre-operational checks are reported/rectified in accordance with workplace procedures and manufacturers requirements 1.3 Outcomes of pre-operational checks are recorded in accordance with workplace procedures, regulatory requirements and manufacturers requirements
2 Load fueller	2.1 Vehicle is positioned at the loading bay and all precautionary and reporting requirements are carried out in accordance with workplace procedures 2.2 Vehicle is grounded and the loading bay bonding lead is connected to the fueller in accordance with workplace procedures and regulatory requirements 2.3 Fueller is dipped and ullage determined 2.4 Loading operations and quality control checks are completed in accordance with operational instructions, workplace procedures and regulatory requirements
3 Position fueller/dispenser vehicle	3.1 Fueller/dispenser vehicle is started and driven to aircraft in accordance with workplace procedures, regulatory requirements and local instructions 3.2 The aircraft is approached only after checks are made to confirm that aircraft engines have stopped and aircraft wheel chocks are in place 3.3 Vehicle is positioned and parked either underwing or standoff depending on aircraft type in accordance with workplace procedures, regulatory requirements and local instructions 3.4 Appropriate precautions are taken to avoid risk of collision with aircraft control surfaces and engines 3.5 Parking position of fueller/dispenser vehicle provides easiest route for evacuation in the event of an emergency
4 Carry out refuelling operations	4.1 Vehicle is grounded and the bonding lead is connected to the aircraft in accordance with workplace procedures and regulatory requirements 4.2 In the case of pressure fuellers, auxiliary equipment is positioned and hose is connected in accordance with workplace procedures, regulatory requirements and local instructions 4.3 Care is taken that dust caps are not placed inside wing panels 4.4 In the case of hydrant dispensers, delivery hoses and couplings are connected to the aircraft and intake hose is connected to the inlet coupler. This is done in accordance with workplace procedures, regulatory requirements and local instructions 4.5 Aircraft is fuelled in accordance with the workplace fuelling checklist and procedures, airline instructions, regulatory requirements and local instructions
5 Complete post-refuelling operations	5.1 Fuelling completion operations are conducted in accordance with workplace procedures, regulatory requirements and local instructions 5.2 Fuel sample is taken from the filter sump/inlet and visual check is made prior to aircraft departure in accordance with workplace procedures, regulatory requirements and local instructions 5.3 Hoses, couplings and auxiliary equipment are disconnected and stowed in accordance with workplace procedures 5.4 In the case of hydrant dispensers, lanyard is disconnected and pit valve dust cover and hydrant pit lid are replaced. This is done in accordance with workplace procedures, regulatory requirements and local instructions 5.5 Reel hoses are rewound
6 Complete documentation	6.1 In case of hard copy documentation, all required paperwork is completed and the airline representative's signature is obtained in accordance with workplace procedures 6.2 In case of computerised systems, touch PC functions are completed, the airline representative's signature is obtained and fuel delivery docket is printed in accordance with workplace procedures and local instructions 6.3 Fueller/dispenser vehicle is driven either to the depot or to the next aircraft in accordance with workplace procedures, regulatory requirements and local instructions

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders and other regulations pertaining to the refuelling of aircraft
Relevant OH&S and environmental procedures and regulations
Principles and processes of aircraft refuelling
Differences in refuelling procedures for various types of aircraft
Workplace procedures for loading a fueller and refuelling aircraft
Manufacturers instructions for fueller vehicle and auxiliary equipment
Risks that exist when refuelling an aircraft and related risk control procedures and precautions
Problems that may occur when refuelling an aircraft and appropriate action that should be taken in each case
Required skills:
Communicate effectively with others when refuelling aircraft
Read and interpret instructions, regulations, procedures and other information relevant to refuelling aircraft
Interpret and follow operational instructions and prioritise work
Complete documentation related to refuelling aircraft
Operate electronic communication equipment to required protocol
Work collaboratively with others when refuelling aircraft
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when refuelling aircraft in accordance with regulatory requirements and workplace procedures and local instructions
Implement contingency plans for unexpected events that may arise when refuelling aircraft
Apply precautions and required action to minimise, control or eliminate hazards that may exist when refuelling aircraft
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required when refuelling aircraft

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Refuelling operations may be carried out:	for any aircraft types at major or minor airports in any allowable operating and weather conditions in accordance with regulatory and operational requirements and local instructions
Performance may be demonstrated:	in an approved simulated refuelling situation during refuelling operations at an airport
Pre-operational checks may include:	serviceability of ladder or portable steps (cracks or damage that would render them unsafe) fire extinguishers (correctly stowed and fully charged) personal protection equipment (PPE) sampling equipment and water detection capsules visual inspection for leaks, defects and obstructions sufficient fuel in fueller for planned refuelling job (fueller must be manually dipped prior to shift and measured volume recorded and reported) radio check with base required documentation (printer paper, log sheet forms, etc.) air-pressure after start-up prior to moving check that brake interlock override switch seal is intact auxiliary equipment is functional vehicle parked correctly in designated area brake test (after moving but before leaving depot)
Personal protection equipment may include:	gloves safety headwear and footwear hearing protection safety glasses mask or respirator high visibility clothing approved uniform
Persons consulted during refuelling operations may include:	aircrew airline engineers or representatives other refuelling staff supervisors and managers ground support staff technical staff
Hazards may include:	hot engines, static electricity, sparks and other forms of ignition contamination of, or from, materials being handled spill, leakages, ruptures fuel vapours other vehicles on tarmac jet blast rotating propellers hazardous or dangerous materials noise dust other additives (e.g. water, methanol, icing inhibitors)
Hazard management is:	consistent with the principle of hierarchy of control with elimination, substitution, isolation and engineering control measures being selected before safe working practices and personal protective equipment
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures local instructions standard operating procedures
Information/documents may include:	sections of Civil Aviation Safety Regulations and Civil Aviation Orders relevant to refuelling operations IATA Guidelines for Aviation Fuel Quality Control, and Operating Procedures for Joint Inter Plane Fuelling Services (JIG Guidelines) OH&S and environmental protection regulations workplace procedures and instructions and job specification airport airside drivers handbook loading and fuelling operational checklists emergency procedures flight schedules manufacturers specifications and instructions for the fueller/dispenser vehicle and auxiliary equipment induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders IATA Guidelines for Aviation Fuel Quality Control, and Operating Procedures for Joint Inter Plane Fuelling Services (JIG Guidelines) Australian Dangerous Goods Code (ADG Code) relevant OH&S legislation environmental protection legislation relevant Australian Standards industrial relations and workplace compensation legislation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	W - Equipment and Systems Operations

AVIW3011B Defuel aircraft

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to defuel an aircraft in accordance with workplace procedures and regulatory requirements, including completing preliminary checks and operations, positioning the fueller/dispenser vehicle, conducting required quality checks, and carrying out defuelling operations. It also includes the required knowledge and skills to complete all documentation and post-defuelling operations. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in accordance with workplace procedures and relevant regulatory requirements. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under some supervision usually within a team environment. Work involves the application of operational procedures and regulatory requirements to the defuelling of aircraft across a variety of operational contexts within the Australian aviation industry.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Complete preliminary checks and operations	1.1 Reason for defuelling and the quantity of fuel to be defuelled is confirmed 1.2 Type of aircraft and requirement for overwing or underwing operation is confirmed 1.3 Pre-operational checks on vehicle and auxiliary equipment are made 1.4 Ullage in fueller/defuelling vehicle is checked
2 Position fueller/dispenser vehicle	2.1 Fueller vehicle is started and driven to aircraft in accordance with workplace procedures, regulatory requirements and local instructions 2.2 The aircraft is approached only after checks are made to confirm that aircraft engines have stopped and aircraft wheel chocks are in place 2.3 Vehicle is positioned and parked either underwing or standoff depending on aircraft type in accordance with workplace procedures, regulatory requirements and local instructions 2.4 Appropriate precautions are taken to avoid risk of collision with aircraft control surfaces, aircraft engines and other vehicles 2.5 Parking position of fueller vehicle provides easiest route for evacuation in the event of an emergency
3 Conduct quality checks on product	3.1 Required documentation is obtained from airline engineer/representative 3.2 Sample of product on board aircraft is obtained and visual quality checks are made in accordance with workplace procedures 3.3 If quality checks are satisfactory, decision is made to proceed with defuelling 3.4 If quality checks are unsatisfactory, action is taken to report situation to supervisor. If defuelling is to continue, aircraft fuel is defuelled into either an empty tank or into a drained fueller and, if approved, the fuel is delivered back to the same airline
4 Defuel aircraft	4.1 Vehicle is grounded and the bonding lead is connected to the aircraft in accordance with workplace procedures and regulatory requirements 4.2 All required pre-defuelling safety precautions are taken in accordance with workplace procedures and regulatory requirements 4.3 Defuelling operations are commenced either using the auxiliary power unit (APU) or the ground power unit (GPU) in accordance with workplace procedures and regulatory requirements 4.4 At the completion of defuelling operations, the quantity defuelled is verified in accordance with workplace procedures
5 Complete documentation	5.1 All required defuelling documentation is completed in accordance with workplace procedures
6 Complete post-defuelling operations	6.1 Hoses are disconnected, retracted and stowed in accordance with workplace procedures 6.2 Defuelled fuel confirmed as acceptable for return to storage is either discharged into designated segregated storage tank or retained in fueller for delivery back to airline concerned 6.3 Defuelled fuel found to be contaminated is disposed of in accordance with workplace procedures and regulatory requirements 6.4 Fueller used to transfer contaminated fuel is de-contaminated in accordance with workplace procedures and regulatory requirements

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders and other regulations pertaining to the defuelling of aircraft
Relevant OH&S and environmental procedures and regulations
Principles of aircraft defuelling
Differences in defuelling procedures for various types of aircraft
Workplace procedures for defuelling aircraft
Manufacturers instructions for fueller vehicle and auxiliary equipment
Risks that exist when defuelling an aircraft and related risk control procedures and precautions
Problems that may occur when defuelling an aircraft and appropriate action that should be taken in each case
Required skills:
Communicate effectively with others when defuelling aircraft
Read and interpret instructions, regulations, procedures and other information relevant to defuelling aircraft
Interpret and follow operational instructions and prioritise work
Complete documentation related to defuelling aircraft
Operate electronic communication equipment to required protocol
Work collaboratively with others when defuelling aircraft
Adapt appropriately to cultural differences in the workplace, including modes of behaviour, communication and interactions with others
Promptly report and/or rectify any identified problems that may occur when defuelling aircraft in accordance with regulatory requirements, workplace procedures and local instructions
Implement contingency plans for unexpected events that may arise when defuelling aircraft
Apply precautions and required action to minimise, control or eliminate hazards that may exist when defuelling aircraft
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required when defuelling aircraft

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Defuelling operations may be carried out:	for any aircraft types at major or minor airports in any allowable operating and weather conditions in accordance with regulatory requirements, operational requirements and local instructions
Performance may be demonstrated:	in an approved simulated defuelling situations and/or during defuelling operations at an airport
Pre-operational checks may include:	serviceability of ladder or portable steps (cracks or damage that would render them unsafe) fire extinguishers (correctly stowed and fully charged) personal protection equipment (PPE) sampling equipment and water detection capsules visual inspection for leaks, defects and obstructions sufficient fuel in fueller for planned refuelling job (fueller must be manually dipped prior to shift and measured volume recorded and reported) radio check with base required documentation check that brake interlock override switch seal is intact auxiliary equipment is functional brake test (after moving but before leaving depot)
Personal protection equipment may include:	gloves safety headwear and footwear hearing protection safety glasses mask or respirator high visibility clothing approved uniform
Persons consulted during refuelling operations may include:	aircrew airline engineers or representatives other refuelling staff supervisors and managers ground support staff technical staff
Hazards may include:	hot engines, static electricity, sparks and other forms of ignition contamination of, or from, materials being handled spill, leakages, ruptures fuel vapours other vehicles on tarmac jet blast rotating propellers hazardous or dangerous materials noise dust other additives (e.g. water, methanol, icing inhibitors)
Hazard management is:	consistent with the principle of hierarchy of control with elimination, substitution, isolation and engineering control measures being selected before safe working practices and personal protective equipment
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures local instructions standard operating procedures
Information/documents may include:	sections of Civil Aviation Safety Regulations and Civil Aviation Orders relevant to defuelling operations IATA Guidelines for Aviation Fuel Quality Control, and Operating Procedures for Joint Inter Plane Fuelling Services (JIG Guidelines) OH&S and environmental protection regulations workplace procedures and instructions and job specification fuelling operational checklists emergency procedures flight schedules manufacturers specifications and instructions for the fueller/dispenser vehicle and auxiliary equipment induction and training materials local instructions conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders IATA Guidelines for Aviation Fuel Quality Control, and Operating Procedures for Joint Inter Plane Fuelling Services (JIG Guidelines) Australian Dangerous Goods Code (ADG Code) relevant OH&S legislation environmental protection legislation relevant Australian Standards industrial relations and workplace compensation legislation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	W - Equipment and Systems Operations

AVIW3021A Coordinate aircraft ground operations

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to coordinate aircraft ground operations. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	This unit applies to aerodromes that operate across a variety of operational contexts within the Australian aviation industry. The work must be carried out in accordance with applicable operational standards as required by CASA when coordinating aircraft ground operations Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under limited supervision. This unit is nominally packaged at Certificate III.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Regulate aircraft engine ground running	1.1 Appropriate ground engine running locations are selected 1.2 Engine ground running is checked in relation to time, duration and level 1.3 Ground running activities are reported
2 Control aircraft parking	2.1 Compliance with aircraft parking restrictions is checked 2.2 Aircraft push-backs are monitored 2.3 Marshalling services are provide (if applicable) 2.4 Parking breaches are logged and reported, and appropriate action is taken
3 Provide 'follow-me' services to aircraft	3.1 The need for the service is appropriately assessed 3.2 Appropriate communications are established and maintained 3.3 Appropriate routes are taken
4 Provide for security of aircraft on the ground	4.1 Parked aircraft are routinely observed 4.2 Suspicious or unusual activity in the vicinity of parked aircraft is investigated, logged and reported
5 Monitor aircraft refuelling	5.1 The use of correct procedures and standards in refuelling activities is monitored 5.2 Correct disposal of fuel samples is ensured 5.3 Breaches are logged and reported

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Procedures for operating electronic communications equipment
Requirements for completing relevant documentation
Purpose and application of unserviceability markers
Steps involved in planning the work activities
Procedures to be followed in the event of an emergency
Relevant sections of national and state or territory regulatory requirements and codes of practice
Relevant OH&S and environmental procedures and regulations
Procedures for managing and controlling hazardous situations when carrying out work activities
Physical characteristics of aircraft
Standard operating procedures for coordinating aircraft ground operations
Communication equipment checks
Required skills:
Communicate effectively with others when coordinating aircraft ground operations
Read and interpret instructions, regulations, procedures and other information relevant to coordinating aircraft ground operations
Prepare, process and complete a Notice to Airmen (NOTAM) in accordance with relevant regulatory requirements and procedures
Interpret and follow operational instructions and prioritise work
Complete documentation related to aircraft ground operations
Operate electronic communication equipment to required protocol
Work collaboratively with others when coordinating aircraft ground operations
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when coordinating aircraft ground operations in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when coordinating aircraft ground operations
Apply precautions and required action to minimise, control or eliminate hazards that may exist while coordinating aircraft ground operations
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective clothing and equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required to coordinate aircraft ground operations

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Types of aircraft may include:	commercial passenger aircraft freighter aircraft commercial charter aircraft
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures (SOPs)
The work site may include:	the airside
Information/documents may include:	aerodrome manuals workplace operating procedures manuals workplace procedures and instructions and job specification Manual of Standards - Aerodromes (part 139) En Route Supplement Australia (ERSA) airline timetables induction and training materials
Applicable regulations and legislation may include:	sections of Civil Aviation Safety Regulations and Civil Aviation Orders relevant requirements, standards and recommended practices of the International Civil Aviation Organisation (ICAO) pertaining to airport reporting Manual of Standards - Aerodromes (part 139) sections of Transport Safety Investigations Act pertaining to the reporting of transport safety matters

Unit Sector(s)

Not applicable.

Competency field

Competency Field	W - Equipment and Systems Operations

AVIW3023A Implement wildlife hazard control measures

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to implement measures for controlling wildlife hazards on or in the vicinity of an aerodrome to minimise the risk to aircraft operations. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	This unit applies to aerodromes that operate across a variety of operational contexts within the Australian aviation industry. The work must be carried out in accordance with relevant regulatory requirements and operational standards when implementing wildlife hazard control measures on an aerodrome. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under limited supervision. The unit is nominally packaged at Certificate III.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Implement wildlife hazard control measures	1.1 Bird and animal counts are undertaken 1.2 Records are kept and analysed 1.3 Wildlife hazards are reported to relevant notification authorities in accordance with standard operating procedures 1.4 Procedures for controlling wildlife hazards are reviewed and implemented 1.5 Appropriate control measures for identified wildlife hazards are selected and implemented
2 Report on the implementation of the wildlife hazard control program	2.1 Reports on incidents involving birds or animals to aircraft or the infrastructure are prepared 2.2 Recommendations on the effectiveness of the wildlife hazard control program and procedures are made to aerodrome management

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Standard operating procedures relating to the wildlife hazard control program
Requirements for completing relevant documentation
Steps involved in planning the work activities
Procedures to be followed in the event of an emergency
Relevant sections of national and state or territory regulatory requirements and codes of practice
Relevant OH&S, risk assessment, and environmental procedures and regulations
Procedures for managing and controlling hazardous situations when carrying out work activities
Required skills:
Communicate effectively with others when implementing wildlife hazard control measures
Read and interpret instructions, regulations, procedures and other information relevant to implementing wildlife hazard control measures
Interpret and follow operational instructions and prioritise work
Complete documentation related to implementing wildlife hazard control measures
Work collaboratively with others when implementing wildlife hazard control measures
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when implementing wildlife hazard control measures in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when implementing wildlife hazard control measures
Apply precautions and required action to minimise, control or eliminate hazards that may exist while implementing wildlife hazard control measures
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective clothing and equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required to implement wildlife hazard control measures
Implement risk management procedures

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures (SOPs)
The work site may include:	an office airside landside and the airport environment
Equipment may include:	shotguns rifles cracker shells and live ammunition radio vehicle freezer computer
Relevant documents may include:	legislation and guidance material plans maps the Aerodrome Manual relevant forms and databases state and federal regulations authorising permits and approvals wildlife hazard management plan
Operating conditions may involve:	a range of wildlife hazard scenarios including livestock transfer
Information/documents may include:	sections of Civil Aviation Safety Regulations and Civil Aviation Orders and other regulatory requirements relevant OH&S and environmental regulations customer contract specifications, standards and instructions workplace procedures and instructions and job specification relevant operational checklists emergency procedures relevant equipment logs/records manufacturers specifications and instructions for the equipment/materials used when implementing wildlife hazard control measures induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders licence requirements of the relevant licensing authority local instructions relevant OH&S legislation environmental protection legislation relevant Australian Standards industrial relations and workplace compensation legislation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	W - Equipment and Systems Operations

AVIW3024A Perform wireman duties

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to carry out wireman duties from a rotary wing aircraft and includes personnel and equipment transfers, rescue net operations, stretcher lifts, double harness lifts and hi-line transfers. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant regulatory requirements of the Civil Aviation Safety Authority and national operating standards. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Operations are conducted across a variety of operational contexts within the Australian aviation industry. Work is performed under limited supervision. This unit of competency is nominally packaged at Certificate IV.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Prepare for recovery/deployment	1.1 Personal safety equipment is inspected, donned, connected and checked in accordance with organisational policy and procedures 1.2 Equipment/personnel to be winched are prepared, inspected, connected and checked in accordance with organisational policy and procedures 1.3 Personnel to be winched are briefed where necessary
2 Recover/deploy equipment/personnel	2.1 Hand signals are used in accordance with established procedures and practices 2.2 Positive control of equipment/personnel is maintained during ascent/descent 2.3 Assistance for personnel is provided as required 2.4 Disconnection of equipment/personnel is conducted in accordance with organisational policy and procedures 2.5 Cable is earthed as required prior to completing descent

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Hoist capabilities and limitations
Approved operational procedures and processes for different hoisting operations
Occupational health and safety issues applicable to operations
Aircraft safety
Personnel safety
Communication skills for signalling and briefing
Correct hoist and equipment configuration
Organisational policy and procedures in relation to performing wireman duties
Abnormal/emergency conditions and responses
Aircraft flight control operation
Typical problems that may occur when performing wireman duties, actions and appropriate solutions
Required skills:
Perform hoisting operations
Perform equipment assembly
Use verbal and non-verbal communication skills for signalling and briefing
Complete hoisting recovery equipment operations
Give and receive instructions related to performing wireman duties
Maintain situational awareness
Complete documentation related to performing wireman duties
Communicate effectively with others when performing wireman duties
Read and interpret instructions and procedures relevant to performing wireman duties
Interpret and follow operational instructions and prioritise work
Identify and use required communication technology
Work collaboratively with others when performing wireman duties
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems, faults or malfunctions that may occur when performing wireman duties in accordance with workplace procedures
Implement contingency plans for unanticipated situations that may arise when performing wireman duties
Apply precautions and required action to minimise, control or eliminate hazards that may exist when performing wireman duties
Plan own work including predicting consequences and identifying improvements
Monitor work activities in terms of planned schedule
Modify activities depending on differing operational contingencies, risk situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Operate and adapt to differences in communication equipment in accordance with standard operating procedures

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Aircraft may include:	single or multiple engine rotary wing
Aircraft publications may include:	checklists flight manuals organisational policy and procedures manuals aviation maintenance documentation
Work environment may include:	by day or by night over land or over sea Prepared or Unprepared helicopter landing sites
Hoisting equipment may include:	single rescue sling double lift harness rescue litter hi-line transfer equipment emergency slings rope harness sling rescue net double lift harness extension strop rescue strop transfer equipment and message bag stretchers
Preparation of personnel/equipment may include:	assistance in the donning of personal equipment securing of items/loads/personnel
Hand signals may include:	hoist in/out hoist up/down boom in/out emergency descent move left/right cease movement come up/down aircraft go around stop hoisting ready to be hoisted all clear
Personnel being winched may be:	survivors emergency services personnel medical personnel rescue wireman aircraft crewmembers
Assistance for personnel during recovery/deployment may include:	providing hoisting briefs to personnel aircraft entry/exit assistance clearance of obstructions such as foliage rigging and parachute shrouds
Environment for hoisting operations may include:	over water over land forest/bush bushfire affected areas mountainous areas confined areas pinnacles ship/boat transfers
Abnormal/emergency situations may include:	hoist equipment malfunction communication equipment failure aircraft system failure operator incapacitation hoistee incapacitation fouled cable fouled hoist runaway hoist intercom system failure during hoisting operations electrical/mechanical failure aircraft malfunction
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Information/documentation may include:	relevant sections of Civil Aviation Safety Regulations in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Aeronautical Information Publication (AIP) charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards

Unit Sector(s)

Not applicable.

Competency field

Competency Field	W - Equipment and Systems Operations

AVIW3025A Complete aircraft/equipment pre- and post-flight actions

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to prepare aircraft and specialist equipment for a flight, and to perform and certify flight-servicing inspections including pre- and post-flight requirements. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant regulatory requirements of the Civil Aviation Safety Authority and national operating standards. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Operations are conducted across a variety of operational contexts within the Australian aviation industry. Work is performed under limited supervision. This unit of competency is nominally packaged at Certificate III.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Prepare flight aircraft and equipment	1.1 Aircraft is refuelled as required in accordance with organisational policies and procedures 1.2 Personal survival equipment is inspected and prepared for use 1.3 Loose equipment is stowed appropriately in aircraft 1.4 Applicable aircraft publications are obtained
2 Perform aircraft pre-flight and post-flight actions	2.1 Aircraft maintenance documentation is inspected for correct compilation and completion in accordance with organisational policies and procedures 2.2 Serviceability of aircraft, engineering limitations, fuel state and configuration are obtained and assessed for flight/mission capability 2.3 Aircraft pre-flight inspections are completed in accordance with organisational policies and procedures 2.4 Aircraft fluid systems are checked and replenished in accordance with aircraft maintenance manuals 2.5 Aircraft post-flight inspections are completed in accordance with organisational policies and procedures 2.6 Discrepancies/unserviceabilities are reported in accordance with organisational policies and procedures
3 Complete post-flight requirements	3.1 Aircraft publications are accounted for and returned in accordance with organisational policies and procedures 3.2 Specialist flight equipment is inspected and re-stowed in accordance with organisational policies and procedures 3.3 Personal survival equipment is inspected and re-stowed in accordance with organisational policies and procedures 3.4 Unserviceabilities are reported and recorded in accordance with organisational policies and procedures

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Aircraft refuelling procedures
Personal survival equipment inspection procedures and requirements
Specialist equipment inspection procedures
Specialist equipment uses, capabilities and limitations
Aircraft and aircraft systems configuration and operation
Aircraft weapons and pyrotechnics safety (where applicable)
Documentation inspection and compilation procedures
Pre- and post-flight inspection procedures
Use of ground support equipment
Relevant OH&S responsibilities
Typical problems that may occur when completing aircraft/equipment pre- and post-flight actions, and appropriate solutions
Required skills:
Complete documentation related to completing aircraft/equipment pre- and post-flight actions
Identify and use ground support equipment required for the replenishment of aircraft systems
Interpret and follow aircraft documentation
Operate specialist equipment
Communicate effectively with others when completing aircraft/equipment pre- and post-flight actions
Read and interpret instructions and procedures relevant to completing aircraft/equipment pre- and post-flight actions
Interpret and follow operational instructions and prioritise work
Identify and use required communication technology
Work collaboratively with others when completing aircraft/equipment pre- and post-flight actions
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems, faults or malfunctions that may occur when completing aircraft/equipment pre- and post-flight actions in accordance with workplace procedures
Implement contingency plans for unanticipated situations that may arise when completing aircraft/equipment pre- and post-flight actions
Apply precautions and required action to minimise, control or eliminate hazards that may exist when completing aircraft/equipment pre- and post-flight actions
Plan own work including predicting consequences and identifying improvements
Monitor work activities in terms of planned schedule
Modify activities depending on differing operational contingencies, risk situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Operate and adapt to differences in communication equipment in accordance with standard operating procedures

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Aircraft may include:	single or multiple engine fixed or rotary wing
Aircraft may be refuelled from:	fuel bowsers drum stock ship's fuelling equipment
Aircraft fluid systems may include:	hydraulic fuel lubrication windscreen washer
Aircraft publications may include:	checklists flight manuals organisational policy and procedures manuals aviation maintenance documentation
Specialist equipment may include:	aeromedical evacuation equipment search and rescue equipment load lifting equipment transfer equipment fire-fighting equipment troop carrying equipment intelligence gathering equipment cargo securing equipment night vision and associated equipment weapons pyrotechnics
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Information/documentation may include:	relevant sections of Civil Aviation Safety Regulations in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Aeronautical Information Publication (AIP) charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards

Unit Sector(s)

Not applicable.

Competency field

Competency Field	W - Equipment and Systems Operations

AVIW3026A Conduct night aided vision aviation operations

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to plan and conduct fixed and rotary wing night aided vision aviation operations. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant regulatory requirements of the Civil Aviation Safety Authority and national operating standards. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Operations are conducted across a variety of operational contexts within the Australian aviation industry. Work is performed under limited supervision. This unit of competency is nominally packaged at Certificate III.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Prepare for night aided vision operations	1.1 Pre-flight information is obtained and prepared to identify safe flight routes, weather and operating terrain 1.2 Risk assessment and management processes are implemented to minimise risk to safety of flight, personnel and equipment 1.3 Night aided lighting limitations/considerations are reviewed 1.4 All operating crew are briefed on the conduct of night aided aviation operations 1.5 Night aided personal equipment is obtained and pre-operational checks are completed in accordance with organisational policies and procedures 1.6 Aircraft night aided sensors, aids and equipment serviceability checks and adjustments are completed, and defects are identified and reported in accordance with organisational policies and procedures
2 Conduct night aided vision operations	2.1 Night aided equipment and systems are used to safely operate aircraft systems 2.2 Instrumentation and system checks are completed at appropriate times to identify visual clues 2.3 Night aided human physiological conditions are monitored and corrective action is taken where required in accordance with organisational policies 2.4 Reconnaissance of operational area is completed to ensure aircraft safety 2.5 Night aided emergency and abnormal conditions are identified and reacted to in accordance with organisational procedures and practices 2.6 Situational awareness is maintained to ensure safety of aircraft, crew, personnel and equipment 2.7 Crew resource management principles and processes are implemented in accordance with organisational policies to ensure operational intent
3 Conclude night aided vision operations	3.1 Post-flight analysis and debriefing is conducted in accordance with organisational policies 3.2 Post-flight documentation is complete 3.3 After use servicing is completed and identified defects are reported

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Human physiological functions and the electromagnetic spectrum under night aided vision conditions
Night aided vision equipment imaging systems operations
Night aided vision equipment components and their functions
Potential and/or common night aided vision equipment faults and defects
Organisational policies that apply to storage, handling, usage and control of night aided vision equipment, sensors, aids and devices
Organisational requirements for night aided vision equipment aircraft compatibility
Human and aeromedical factors under night aided vision conditions
Focal and ambient vision
Night aided vision field of view, field of regard and how they relate to visual scanning techniques
Night aided vision techniques for visually dark adapting
Potential night aided vision illusions and misperceptions and their effects on spatial orientation
Self-imposed and physiological fatigue issues that impact night aided vision operations
Sources, types and effects of illumination levels in night aided vision operations
Relationship between illuminance and luminance
Effects of atmospheric conditions on electromagnetic energy and the resolution of night aided vision sensors, equipment and devices
Meteorological conditions (rain, cloud, fog, haze, snow, smoke) affect on illumination levels and night aided vision equipment, sensor and/or device performance.
Key visual cues for identifying and interpreting terrain features and obstacles under night aided vision conditions, including shadow and surface
Cues and techniques that optimise navigation processes under night aided vision conditions
Meteorological requirements for night aided vision aviation operations
Internal and external organisational regulatory requirements for the conduct of night aided vision aviation operations
Minimum crewing requirements for the conduct of night aided vision aviation operations
Night aided vision operations qualification, currency and recency requirements
Risk management processes and procedures applicable to night aided vision operations
Flight planning considerations, terrain and route selection factors applicable to night aided vision operations
Procedures and techniques to enhance in-flight navigation during night aided vision operations
Night aided vision operations crew coordination procedures during pre-flight, flight operations and post-flight activities
Concepts and procedures relating to blind cockpit and cabin checks
Emergency and abnormal situation procedures applicable to night aided vision specific operations
Occupational health and safety issues applicable to conducting night aided aviation operations
Required skills:
Perform flight planning procedures relevant to the conduct of night aided vision aviation operations
Interpret and calculate luminance/illumination levels for the conduct of night aided vision operations
Plan own work including predicting consequences and identifying improvements
Conduct and/or participate in pre-flight, flight and post-flight briefings and debriefings relevant to night aided vision operations
Perform night aided vision sensor, equipment and/or device pre- and post-flight inspections and adjustments to ensure optimisation for use and/or future operation
Conduct night aided vision aviation operations in accordance with organisational policies and procedures
Apply principles of crew resource management relevant to night aided vision operations during flight
Work collaboratively with others when conducting night aided aviation operations
Work systematically with required attention to detail without injury to self or others, or damage to aircraft, crew, personnel and/or equipment
Monitor work activities in terms of planned schedule
Interpret and follow operational instructions and prioritise work during the conduct of night aided vision operations
Maintain and/or regain degraded situational awareness whilst conducting night aided vision operations
Communicate effectively with others when conducting night aided aviation operations
Perform blind cockpit and/or cabin checks during relevant flight operational checks and procedures
Apply visual scanning techniques and procedures during night aided vision operations
Operate and adapt to differences in communication equipment in accordance with organisational procedures
Promptly report and/or rectify any identified problems, faults or malfunctions that may occur conducting night aided aviation operations in accordance with workplace procedures
Apply risk management processes, procedures and required actions to minimise, control or eliminate hazards that may exist when conducting night aided vision operations
Implement contingency plans for unanticipated situations that may arise when conducting night aided aviation operations
Modify activities depending on differing operational contingencies, risk situations and environments

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Aircraft may include:	single or multiple engine fixed and rotary wing aircraft compatible with and authorised to conduct night aided aviation operations
Aircraft publications may include:	checklists flight manuals organisational policy and procedures manuals aviation maintenance documentation
Pre-flight information may include:	authorised aviation maps, charts and flight supplements meteorological information terrain data risk assessment and management factors
Work environment may include:	by night over land or over sea Prepared or Unprepared landing sites
Night aided environmental and cultural lighting may include:	lunar solar celestial urban terrain lighting ambient maritime lighting other aircraft
Night aided systems equipment preparation will include:	aircraft internal/external night aided lighting checks aural and visual warning system checks night aided sensors, aids and devices
Night aided vision equipment may include:	night vision goggles night vision devices heads up displays forward looking infra red radars thermal imaging systems laser range finders
Night aided personal equipment serviceability checks may include:	non operation intermittent operation poor or degraded image quality inability to focus image obscurations eyepiece or objective lens cannot be focused eye-span and eye relief cannot be achieved night aided equipment mounting systems unserviceable low battery indicator will not illuminate during check night aided sensors fail to initialise/self-test
Night aided compatible personal equipment may include:	hand-held torches IR compatible lighting systems eye protection flares, strobes, beacons and IR markers lip and finger lights personal life-support equipment
Unusual meteorological conditions may include:	dust and rain salt laden atmosphere high humidity cloud turbulence unforecast meteorological events laser threat environments
Abnormal/emergency situations may include:	aircraft emergencies night aided aircraft and personal equipment failures inadvertent IMC degraded or loss of situational awareness breakdown in crew coordination and communications
Night aided human physiological conditions may include:	circadian dysrhythmia mental or physical fatigue visual illusions
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Information/documentation may include:	relevant sections of Civil Aviation Safety Regulations in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Aeronautical Information Publication (AIP) charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards

Unit Sector(s)

Not applicable.

Competency field

Competency Field	W - Equipment and Systems Operations

AVIW3027A Deliver pyrotechnics and hand held stores

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to deliver pyrotechnics and hand held / air launched stores equipment from a helicopter. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant regulatory requirements of the Civil Aviation Safety Authority and national operating standards. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Operations are conducted across a variety of operational contexts within the Australian aviation industry. Work is performed under limited supervision. This unit of competency is nominally packaged at Certificate III.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Prepare pyrotechnics/stores for delivery	1.1 Pyrotechnics/stores are stored in aircraft in accordance with aircraft flight manuals and organisational policy and procedures 1.2 Pyrotechnics/stores are inspected for serviceability in accordance with preparation procedures 1.3 Pyrotechnics/stores are prepared and armed for use in accordance with preparation instructions
2 Deliver pyrotechnics/stores	2.1 Pyrotechnics/stores are released in accordance with aircraft flight manuals and operational instructions
3 Respond to pyrotechnics/stores emergency	3.1 Pyrotechnic/stores emergencies are identified 3.2 Emergency procedures are implemented and appropriate response undertaken in accordance with relevant organisational procedures

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Organisational policies and procedures for the storage of pyrotechnics and hand held / air launched stores
Practices concerning pyrotechnic and hand held / air launched stores delivery
Serviceability inspection procedures for pyrotechnics and hand held / air launched stores
Preparation and arming procedures of pyrotechnics and hand held / air launched stores
Occupational health and safety policies relating to pyrotechnic and hand held / air launched stores delivery
Relevant emergency procedures and duty of care requirements
Relevant OH&S responsibilities
Procedures and protocols for the use of communication systems during an emergency
Typical problems that may occur when delivering pyrotechnics and hand held / air launched stores and appropriate action and solutions
Required skills:
Perform serviceability inspection of pyrotechnics and hand held / air launched stores
Implement arming and preparation procedures for pyrotechnics and hand held / air launched stores
Interpret and follow flight and operational manuals and safety policies
Read and interpret instructions and procedures relevant to the delivery of pyrotechnics and hand held / air launched stores
Interpret and follow operational instructions and prioritise work
Complete documentation related to work activities when delivering pyrotechnics and hand held / air launched stores
Identify and use required communication technology
Work collaboratively with others when delivering pyrotechnics and hand held / air launched stores
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems, faults or malfunctions that may occur when delivering pyrotechnics and hand held / air launched stores in accordance with workplace procedures
Implement contingency plans for unanticipated situations that may arise when delivering pyrotechnics and hand held / air launched stores
Apply precautions and required action to minimise, control or eliminate hazards that may exist during the delivery of pyrotechnics and hand held / air launched stores
Plan own work including predicting consequences and identifying improvements
Monitor work activities in terms of planned schedule
Modify activities depending on differing operational contingencies, risk situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Operate and adapt to differences in communication equipment in accordance with standard operating procedures

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Pyrotechnics/stores may include:	sonobuoys EMATTS signal underwater sound marker marines flares chaff SAR datum buoys liferafts heliboxes smoke
Aircraft may include:	aircraft approved for carriage and delivery of pyrotechnics and hand held / air launched stores
Emergencies may include:	inadvertent release premature discharge battery malfunctions hung sonobuoy aircraft malfunction aircraft emergencies
Aircraft publications may include:	checklists flight manuals organisational policy and procedures manuals aviation maintenance documentation
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Information/documentation may include:	relevant sections of Civil Aviation Safety Regulations in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Aeronautical Information Publication (AIP) charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards

Unit Sector(s)

Not applicable.

Competency field

Competency Field	W - Equipment and Systems Operations

AVIW3037A Manage remote pilot aircraft systems (RPAS) pre- and post-flight actions

Modification History

Release 1. This is the first release of this unit.

This uni0074 replaces and is equivalent to AVIW3035A Manage remote pilot aircraft systems (RPAS) pre- and post-flight actions.

Unit Descriptor

This unit involves the skills and knowledge required to obtain required flight information and authority, calculate launch and recovery performance, perform required before and after flight actions/inspections and ensure that the remote pilot aircraft meets manufacturer, maintenance and safety requirements prior to flight.

Application of the Unit

Work must be carried out in compliance with the relevant licence and RPAS rating requirements of the Civil Aviation Safety Authority (CASA); relevant airspace control requirements; Visual Metrological Conditions (VMC); regulations, safety codes, protocols and procedures required to manage pre- and post-flight actions.

Use for Defence Aviation is to be in accordance with relevant Defence Orders and Instructions

Operations are conducted across a variety of operational contexts within the Australian Aviation Industry.

Work is performed under limited supervision.

Licensing/Regulatory Information

Refer to Application of the Unit.

Pre-Requisites

Nil.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

1	Complete pre- and post-flight administration	1.1	Pre- and post-flight planning and documentation is completed in accordance with regulatory requirements, OEM operating documents and/or operations manual
1.2	Remote aircraft weight and balance is confirmed as applicable
1.3	Pre- and post-flight maintenance release (Flight Technical Log) and flight administration is completed in accordance with operations manual
1.4	RPAS serviceability is determined by approved maintenance inspection; certification of inspection for maintenance release (Flight and Technical Log) is completed in accordance with operations manual
2	Perform pre- and post-flight actions/ inspection	2.1	Equipment and documentation is identified and carried according to regulatory requirements
2.2	Internal and external checks are completed in accordance with approved checklist
2.3	RPAS is secured in accordance with manufacturers specifications and organisational procedures
3	Perform and record pre-flight inspection	3.1	Pre-flight inspection of RPAS is performed in accordance with OEM documentation and operations manual
3.2	Appropriate actions are undertaken to rectify discrepancies and recorded
3.3	Pre-flight inspection is recorded in accordance with operations manual

Required Skills and Knowledge

This section describes the knowledge and skills required for this unit.
Required knowledge:
Risk identification, analysis and control
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
In Defence context, relevant Defence Orders and Instructions
Pre- and post-flight planning administration procedures including flight authorisations
Relevant WHS/OHS and environmental procedures and regulations
Aircraft maintenance release requirements and procedures for intended flight
Minimum equipment list for applicable RPAS
Checklist use and procedures
Inspection procedures including rectification actions
Flight specific reports including incident reporting
Error management, including error types, causes and consequences as relevant to this unit
Human performance and its limitations, including the senses, memory and situational awareness as relevant to this unit
The decision making process as relevant to this unit
Management of fatigue as relevant to this unit
Stress, workload and time pressure management in relation to this unit
Effective communication as relevant to this unit.

Required skills:
Access and apply relevant regulations, orders and information to the performance of the required planning, pre- and post-flight administrative functions
Understand and meet the obligations placed on a remote pilot with regard to all inspections
Calculate aircraft weight and balance
Conduct maintenance and flight briefings
Perform securing of RPAS post operation
Select and use relevant equipment required during the management of pre- and post-flight actions
Apply air safety practices and regulations
Comply with flight authorisations
Perform input and downloading of data from flight planning systems if applicable
Communicate effectively with others when managing pre- and post-flight actions
Interpret and follow operational instructions and prioritise work
Complete documentation related to pre- and post-flight actions
Operate electronic communication equipment to required protocol
Work collaboratively with others when managing pre- and post-flight actions
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when managing pre- and post-flight actions in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when managing pre- and post-flight actions
Apply precautions and required action to minimise, control or eliminate hazards that may exist during pre- and post-flight actions
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and WHS/OHS standards
Implement WHS/OHS procedures and relevant regulations
Identify and correctly use equipment required when managing pre- and post-flight actions

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the Elements, Performance Criteria, Required Skills, Required Knowledge and include: risk management human factors safety management systems and: required knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over time and in a suitable range of contexts. Resources for assessment include access to: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace. In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.
Method of assessment	Practical assessment must occur in a: real or appropriately simulated environment. A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate to this unit: knowledge and performance questions and direct observation.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks must be undertaken in:	An area appropriate to conduct maintenance activities on the RPA
Performance may be demonstrated in:	single engine aircraft multi engine aircraft
Aircraft may include:	Remotely Piloted Aircraft (RPA)/Unmanned aircraft
Limitations may be imposed by:	local noise abatement requirements and curfews
Production methods for flight plans may utilise:	manual planning methods, and Automated Flight Planning Systems
Pre-flight planning may include consideration of:	consumables required for flight, availability of consumables en route and/or at destination
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders relevant Defence Orders and Instructions Flight Manual Maintenance Release Flight and Technical Log NOTAMs (Notices to Airmen) meteorological forecasts En Route Supplement Australia (ERSA) aeronautical charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory WHS/OHS legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as: Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency Field

W - Equipment and Systems Operations

AVIW3038A Operate and manage remote pilot aircraft systems (RPAS)

Modification History

Release 1. This is the first release of this unit.

This unit replaces and is equivalent to AVIW3036A Operate and manage remote pilot aircraft systems (RPAS).

Unit Descriptor

This unit involves the skills and knowledge required to operate as a remote pilot of a remote pilot aircraft system (RPAS) during visual meteorological conditions (VMC). This includes operating and managing aircraft systems, sub-systems (equipment) and devices.

Application of the Unit

Work must be carried out in compliance with the relevant licence and RPAS rating requirements of the Civil Aviation Safety Authority (CASA); relevant airspace control requirements; Visual Meteorological Conditions (VMC); regulations, safety codes, protocols and procedures required to operate and manage RPAS.

Use for Defence Aviation is to be in accordance with relevant Defence Orders and Instructions.

Operations are conducted across a variety of operational contexts within the Australian Aviation Industry.

Work is performed under limited supervision.

Licensing/Regulatory Information

Refer to Application of the Unit.

Pre-Requisites

Nil.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

1	Operate and manage RPA systems during normal flight	1.1	All systems, sub-systems (equipment) and devices applicable to the RPA are operated in accordance with manufacturer's Pilot Operator's Handbook (POH)/Flight Manual and company operations manual
1.2	Systems, sub-systems (equipment) and devices are monitored using a systematic scan technique
1.3	Systems and flight environment information is analysed to identify actual and potential threats or errors
1.4	Automated systems are utilised to manage RPA control station workload
1.5	Checklist procedures are completed as appropriate to the RPA system
2	Manage RPA systems during abnormal and emergency procedures	2.1	Abnormal or emergency situations are recognized and addressed
2.2	RPA control is maintained at all times
2.3	Affected RPA system is identified and confirmed
2.4	From memory, recall items are stated and performed in accordance with the manufacturer's instructions Pilot Operator's Handbook (POH)/Flight Manual or company operations manual
2.5	Appropriate abnormal or emergency procedures are performed in accordance with relevant workplace and emergency procedures and regulatory requirements
2.6	Course of action is decided, implemented, evaluated and revised to achieve safest outcomes
2.7	Location and operation of emergency systems applicable to RPAS are demonstrated and explained

Required Skills and Knowledge

This section describes the knowledge and skills required for this unit.
Required knowledge:
Risk identification, analysis and control
Error management, including error types, causes and consequences as relevant to this unit
Human performance and its limitations, including the senses, memory and situational awareness as relevant to this unit
The decision making process as relevant to this unit
Management of fatigue as relevant to this unit
Stress, workload and time pressure management in relation to this unit
Effective communication as relevant to this unit.
RPA systems as applicable to rating/endorsement requirements may include:
battery/fuel/power system including: use of a schematic diagram of the battery/fuel/power system to explain layout and normal operating procedures likely faults that may affect the battery/fuel/power system emergency operating procedures for the battery/fuel/power system operation of /battery/fuel/power selector panel or display as applicable use of cross-feed or power distribution if applicable fuel-dumping procedures if applicable full battery/fuel capacity and fuel grade normal, minimum and maximum fuel pressures or battery/power levels and power draw as applicable
Hydraulic system (if applicable) including: use of a schematic diagram of the hydraulic system to explain layout and normal operating procedures likely faults that may affect the hydraulic system emergency operating procedures for the hydraulic system units or services operated by hydraulics type of hydraulic fluid, operating pressure and capacity of reservoir
Electrical system including: use of a schematic diagram of the electrical system to explain type(s) of electrical system likely faults that may affect the electrical system emergency operating procedures for the electrical system voltage and amperage of battery or power cell number and output of generators if applicable methods of circuit protection if applicable location of fuses and circuit breakers if applicable precautions to be taken when operating electrical devices instruments and displays operated by electrics
Oil/Lubrication system including: use of a schematic diagram of the oil system to explain functions of the oil system likely faults that may affect the oil system emergency operating procedures for the oil system number of tanks, capacity and oil grade normal, minimum and maximum oil pressure and temperature operation of oil cooling system
Autopilot (if applicable) including: principles of operation of the autopilot system likely faults that may affect the autopilot system emergency operating procedures for the autopilot system identification of power sources, voltage or pressure procedure to determine gyros are operating normally procedure to engage autopilot normal and emergency procedure to disengage autopilot limits of gyro units
Anti-icing and de-icing systems (if applicable) including: method of de-icing aerofoils, propeller and carburettor heat or power source of de-icing/anti-icing equipment anti-icing and de-icing system limitations and precautions operation and control of the anti-icing and de-icing systems likely faults that may affect the anti-icing and de-icing systems emergency operating procedures for the anti-icing and de-icing systems
Pitot/static system including: use of a schematic diagram to explain the layout and operation of the pitot/static system heating source of pitot system if applicable operating procedure for pitot/static system methods of detecting pitot/static system problems procedures to rectify static system problems location of pitot and static pressure source location of static drain points if applicable
Detection and Avoidance Systems: surveillance and collision avoidance functions of Detection and Avoidance Systems system limitations, selectivity and inhibits basic components of Detection and Avoidance Systems identification and demonstration of controls or explanation of the function of the RPA control Station detection and Avoidance Systems visual displays and symbology functions of audio alerts and annunciations appropriate crew response to multiple Detection and Avoidance Systems events recall of the radiotelephone procedures following a Detection and Avoidance System alert requirements for a written report of a Detection and Avoidance Systems alert and to whom it must be submitted
Automated systems (if applicable): limitations of automated systems operating procedures for systems such as: Flight Management System, auto throttle/engine/thrust control, Flight Director System, automated aircraft navigation systems, automated engine condition and monitoring system workload management procedures for utilising automated systems warning systems/indicators to identify automated systems failure
RPA system checklists:
explanation of the normal system operating procedures of the RPA systems, subsystems and devices used to operate the specific RPAS including: use of published scans and checklists, immediate action items, warnings, limitations

Required skills:
Perform systematic scan technique for monitoring RPA systems, sub-systems (equipment) and devices
Operate manual and automated RPA systems where applicable
Interpret RPA system displays (where applicable)
Undertake fault finding in RPA systems
Use automated systems to manage workload
Communicate effectively with others when operating and managing RPA systems
Read and interpret instructions, regulations, procedures and other information relevant to operating and managing RPA systems
Interpret and follow operational instructions and prioritise work
Complete documentation related to operating and managing RPA systems
Operate electronic communication equipment to required protocol
Operate electronic communication equipment to required protocol
Work collaboratively with others when operating and managing RPA systems
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when operating and managing RPA systems in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when operating and managing remote pilot aircraft systems
Apply precautions and required action to minimise, control or eliminate hazards that may exist when operating and managing remote pilot aircraft systems
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and Work health and safety (WHS)/occupational health and safety (OHS) standards
Implement WHS/OHS procedures and relevant regulations
Identify and correctly use equipment required when operating and managing remote pilot aircraft systems

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the Elements, Performance Criteria, Required Skills, Required Knowledge and include: risk management human factors safety management systems and: required knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement.
Context of and specific resources for assessment	Performance is demonstrated consistently over time and in a suitable range of contexts. Resources for assessment include access to: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace. In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.
Method of assessment	Practical assessment must occur in a: real or appropriately simulated environment. A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate to this unit: knowledge and performance questions and direct observation.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks must be undertaken in:	Visual Line of Sight, Visual Metrological Conditions (VMC)
Performance may be demonstrated in:	single engine RPA multi engine RPA variable weather conditions variable flight situations abnormal situations
Aircraft may include:	Remotely Piloted Aircraft (RPA)/Unmanned aircraft
Crew may include:	Remote Pilot Remote Observers Payload, Sensor operators and technicians
Instruments may be:	flight instruments suitable for flight head up display suitable for flight
Limitations may be imposed by:	local noise abatement requirements and curfews
Classes of airspace must be:	in Class G airspace as designated by the regulator, and may be in: restricted and danger areas military control zones
Conditions may include:	Autopilot/Flight Director FMS/other NAV system simulation of emergency and abnormal procedures
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions Manual of Standards Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory WHS/OHS legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as: Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions

Unit Sector(s)

Not applicable.

Competency Field

W - Equipment and Systems Operations

AVIW4001B Manage pre- and post-flight actions

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to obtain required flight information and authority, calculate take-off and landing performance, perform required before and after flight actions/inspections, ensure that the aircraft meets maintenance and safety requirements prior to flight, and complete and certify a daily inspection. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) and/or ADF; airspace control requirements and Day Visual Flight Rules (Day VFR); and aircraft control principles, regulations, safety codes, protocols and procedures relevant to managing pre- and post-flight actions. Operations are conducted as part of commercial or military aircraft activities across a variety of operational contexts within the Australian aviation industry. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under limited supervision. This unit is nominally packaged at Certificate IV.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Complete pre- and post-flight administration	1.1 Pre- and post-flight planning and documentation is completed in accordance with regulatory requirements and/or operations manual 1.2 Aircraft take-off and landing performance is calculated in accordance with performance charts 1.3 Aircraft weight and balance is confirmed 1.4 Pre- and post-flight maintenance release (Flight Technical Log) and flight administration is completed in accordance with regulatory requirements and/or operations manual 1.5 Aircraft serviceability is determined by daily inspection, and certification of daily inspection in maintenance release (Flight and Technical Log) is completed in accordance with regulations
2 Perform pre- and post-flight actions/ inspection	2.1 Equipment and documentation as required by regulation is identified and secured in the aircraft pre-flight 2.2 Internal checks are completed in accordance with approved checklist 2.3 External checks are completed in accordance with approved checklist 2.4 Flight equipment and documentation are removed from aircraft post-flight 2.5 Aircraft is secured in accordance with manufacturers specifications and organisational procedures
3 Perform and certify daily inspection	3.1 Daily inspection of aircraft is performed in accordance with maintenance system approved by CASA or ADF authority 3.2 Appropriate actions are undertaken to rectify discrepancies 3.3 Daily inspection is certified in accordance with regulatory requirements

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
In ADF context, relevant Defence Orders and Instructions
Pre- and post-flight planning administration procedures including flight authorisations
Relevant OH&S and environmental procedures and regulations
Interpretation of meteorological and NOTAM information
Aircraft maintenance release requirements and procedures for intended flight
Minimum equipment list for applicable aircraft type
Checklist use and procedures
Aircraft entry and exit procedures
Safe equipment stowage
Take-off and landing performance charts
Daily inspection procedures including rectification actions
The purpose and procedures for accessing and using pre-flight briefing and information systems such as NAIPS
Relevant NAIPS and other Aeronautical Information Publications
Flight specific reports including incident reporting
Required skills:
Access and apply relevant regulations, orders and information to the performance of the required planning, pre- and post-flight administrative functions
Understand and meet the obligations and restrictions placed on a pilot with regard to daily inspections and certification
Calculate aircraft weight and balance
Identify minimum equipment applicable to aircraft type
Conduct maintenance and flight briefings
Perform tie-down, covering and securing of aircraft
Select and use relevant equipment required during the management of pre- and post-flight actions
Apply air safety practices and regulations
Comply with flight authorisations
Calculate take-off and landing performance
Calculate aircraft performance for all phases of flight
Determine optimum cruise altitude for operations safety and efficiency requirements
Perform input and downloading of data from flight planning systems if applicable
Communicate effectively with others when managing pre- and post-flight actions
Read and interpret instructions, regulations, procedures and other information relevant to managing pre- and post-flight actions
Interpret and follow operational instructions and prioritise work
Complete documentation related to pre- and post-flight actions
Operate electronic communication equipment to required protocol
Work collaboratively with others when managing pre- and post-flight actions
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when managing pre- and post-flight actions in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when managing pre- and post-flight actions
Apply precautions and required action to minimise, control or eliminate hazards that may exist during pre- and post-flight actions
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required when managing pre- and post-flight actions

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	variable weather conditions in accordance with Day Visual Flight Rules
Performance may be demonstrated in:	single engine aircraft multi engine aircraft
Aircraft may include:	fixed wing helicopters other commercial or military aircraft
Limitations may be imposed by:	local noise abatement requirements and curfews airspace endorsements
Production methods for flight plans may utilise:	manual planning methods, and Automated Flight Planning Systems
Pre-flight planning may include consideration of:	consumables required for flight, i.e. oil, food, water availability of consumables en route and/or at destination
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Maintenance Release Flight and Technical Log NOTAMs (Notices to Airmen) meteorological forecasts Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) aeronautical charts operations manuals approved checklists current edition of pilots guide to aircraft maintenance pre-flight information systems including NAIPS (internet briefing service), AVFAX (fax service providing weather), NOTAM (information to pilots) and DECTALK (automated pre-recorded telephone service providing pre-flight weather information) ATIS (Automatic Terminal Information Service) relevant information provided by Air Services Australia Briefing Offices workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as: Day VFR Syllabus Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	W - Equipment and Systems Operations

AVIW4028A Manage aircraft sensor systems

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to initialise and optimise tactical and/or operational sensors in an aircraft. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant regulatory requirements of the Civil Aviation Safety Authority and national operating standards. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Operations are conducted across a variety of operational contexts within the Australian aviation industry. Work is performed under limited supervision. This unit of competency is nominally packaged at Certificate IV.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Initialise aircraft sensor systems	1.1 Equipment is enabled in accordance with manufacturers instructions and organisational policy and procedures 1.2 Equipment functional checks are performed in accordance with manufacturers instructions and organisational policy and procedures 1.3 System parameters are initialised for anticipated meteorological and/or oceanographic conditions
2 Optimise aircraft sensor performance	2.1 Sensor output is monitored in accordance with organisational policy and procedures 2.2 Real time environmental conditions are monitored 2.3 System parameters are modified to maintain optimal sensor performance 2.4 System faults are identified, diagnosed and appropriate responses undertaken in accordance with organisational policy and procedures

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Organisational policy and procedures in relation to managing aircraft sensors
Knowledge of the effects of environmental variations on data received from sensors
Radar theory
Sonar theory
Magnetic Anomaly Detection theory
Sensor characteristics and operation
Sensor capabilities and limitations
Communications emission control
Abnormal/emergency conditions and responses
Relevant OH&S responsibilities
Typical problems that may occur when managing aircraft sensor, actions and appropriate solutions
Required skills:
Interpret and compile sensor data
Perform optimisation of sensor system settings
Recognise sensor jamming
Determine and implement appropriate counter measures
Give and receive instructions related to managing aircraft sensors
Maintain situational awareness
Complete documentation related to managing aircraft sensors
Interpret and follow aircraft documentation
Communicate effectively with others when managing aircraft sensors
Read and interpret instructions and procedures relevant to managing aircraft sensors
Interpret and follow operational instructions and prioritise work
Identify and use required communication technology
Work collaboratively with others when managing aircraft sensors
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems, faults or malfunctions that may occur when managing aircraft sensors in accordance with workplace procedures
Implement contingency plans for unanticipated situations that may arise when managing aircraft sensors
Apply precautions and required action to minimise, control or eliminate hazards that may exist when managing aircraft sensors
Plan own work including predicting consequences and identifying improvements
Monitor work activities in terms of planned schedule
Modify activities depending on differing operational contingencies, risk situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Operate and adapt to differences in communication equipment in accordance with standard operating procedures

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Aircraft may include:	single or multiple engine fixed or rotary wing
Sensor systems may include:	airborne surveillance radar acoustics electro optical systems magnetic anomaly detection systems forward looking infra-red (FLIR) electronic support measures communication systems visual observations
Work environment may include:	by day or by night over land or over sea Prepared or Unprepared aircraft landing sites
Environmental conditions may include:	water depth and temperature salinity sea state currents local weather conditions atmospheric conditions Southern Oscillation Index (SOI)
Abnormal/emergency situations may include:	avionics malfunction instrument failure fire equipment damage operator/crew incapacitation
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Information/documentation may include:	relevant sections of Civil Aviation Safety Regulations in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Aeronautical Information Publication (AIP) charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards

Unit Sector(s)

Not applicable.

Competency field

Competency Field	W - Equipment and Systems Operations

AVIW4034A Supervise aircraft refuelling

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to supervise staff refuelling an aircraft. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work involves the application of quality control procedures and regulatory requirements to the conduct of refuelling of aircraft across a variety of operational contexts within the Australian aviation industry. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable Civil Aviation Safety Authority (CASA) compliance. Work is performed under limited or minimum supervision and involves the provision of leadership of others either individually or in teams. This unit of competency is nominally packaged at Certificate IV.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Prepare for refuelling operations	1.1 Fuel quality control checks are conducted in accordance with workplace procedures 1.2 Staff personal protective equipment is checked 1.3 Refuelling brief is conducted 1.4 Refuelling equipment is grounded and bonded prior to task 1.5 Inspection of equipment is conducted
2 Supervise refuelling operations	2.1 Clearance to refuel aircraft is obtained 2.2 Refuelling staff are directed to commence operations 2.3 Safety precautions are maintained 2.4 Refuelling contingencies are communicated to refuelling team and aircraft crew 2.5 Incident or emergency actions are managed in accordance with workplace procedures
3 Manage post-refuelling operations	3.1 Refurbishment and stowing of equipment is observed 3.2 Recording and reporting of equipment unserviceabilities are completed 3.3 Post-refuelling documentation is completed in accordance with workplace procedures

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders and other regulations pertaining to quality control processes carried out when supervising aircraft refuelling
Relevant OH&S and environmental procedures and regulations
Knowledge of quality control principles and processes as they apply to supervising aircraft refuelling operations
Workplace procedures for conducting various quality control operations related to supervising aircraft refuelling
Manufacturers instructions for equipment used in quality control processes
Risks that exist when supervising refuelling of aircraft and related risk control procedures and precautions
Problems that may occur when supervising refuelling of aircraft and appropriate action that should be taken in each case
Required skills:
Communicate effectively with others when supervising refuelling of aircraft
Read and interpret instructions, regulations, procedures and other information relevant to supervising refuelling of aircraft
Interpret and follow operational instructions and prioritise work
Complete documentation related to supervising refuelling of aircraft
Operate electronic communication equipment to required protocol
Work collaboratively with others when supervising refuelling of aircraft
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when supervising refuelling of aircraft in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when supervising refuelling of aircraft
Apply precautions and required action to minimise, control or eliminate hazards that may exist when supervising refuelling of aircraft
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required when supervising refuelling of aircraft

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of: conducting fuel quality control checks in accordance with workplace procedures conducting refuelling briefs communicating to refuelling staff, including information on refuelling contingencies supervising refuelling operations, including management of incident or emergency actions completing post-refuelling documentation, recording and reporting of equipment unserviceabilities
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Refuelling operations may include:	various aircraft types international, domestic and regional airports variable weather conditions including day and night single or team operations
Workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures local instructions standard operating procedures manufacturers instructions
Instructions may include:	interpersonal communications written radio telephone other electronic means
Personal protective equipment may include:	gloves safety glasses hearing protection safety headwear and footwear mask or respirator high visibility clothing approved clothing
Inspection of equipment may include:	visual inspection of refuelling equipment visual inspection of safety equipment serviceability of ground support equipment serviceability of personal protective equipment visual inspection of fuel availability radio check visual inspection of documentation visual inspection of auxiliary equipment
Clearance to refuel may include:	air traffic control aircraft pilot aircrew airline engineers supervisors or managers ground support staff technical staff
Refuelling contingencies may include:	hot engines, static electricity, sparks and other forms of ignition contamination of or from materials being handled fuel vapours other aircraft or vehicles on tarmac jet blast or rotor wash rotating propellers hazardous or dangerous materials noise dust heat other additives (e.g. water, methanol, icing inhibitors) hot refuelling multiple refuelling tasks
Incident or emergency actions may include:	spills, leakages, ruptures injury of personnel aircraft or fuel fire aircraft accident/incident aircraft threat damage to refuelling equipment
Recording and reporting may include:	written electronic phone facsimile verbal
Post-refuelling documentation may include:	written electronic
Information/documents may include:	sections of Civil Aviation Safety Regulations and Civil Aviation Orders relevant to refuelling operations International Air Transport Association (IATA) Guidelines for Aviation Fuel Quality Control, and Operating Procedures for Joint Inter Plane Fuelling Services (JIG Guidelines) OH&S and environmental protection regulations workplace procedures and instructions and job specification airport airside drivers handbook loading and fuelling operational checklists emergency procedures flight schedules manufacturers specifications and instructions for the fueller/dispenser vehicle and auxiliary equipment induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders IATA Guidelines for Aviation Fuel Quality Control, and Operating Procedures for Joint Inter Plane Fuelling Services (JIG Guidelines) Australian Dangerous Goods Code (ADG Code) relevant OH&S legislation environmental protection legislation relevant Australian Standards industrial relations and workplace compensation legislation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	W - Equipment and Systems Operations

AVIW5013B Operate air traffic control equipment and workstations

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to work as part of a team and to manage and operate air traffic control equipment, systems and workstations associated with providing air traffic services. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant air traffic control regulatory requirements of the Civil Aviation Safety Authority (CASA). Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under various levels of supervision dependent on workplace context, and in a team environment. This unit assesses a controller's ability to interact with a workstation Human-machine Interface (HMI) and to operate the functions of the workstation which are critical to providing safe and efficient air traffic services. This unit of competency is packaged at Diploma level.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Operate communication equipment	1.1 Air-ground communication channels are operated in accordance with standard operating procedure 1.2 Selective call and priority channels are operated in accordance with standard operating procedure 1.3 Communication equipment is operated in degraded mode 1.4 Communication equipment is appropriately configured for tasks 1.5 Communication malfunctions are recognised, reported and rectified when able 1.6 Communication equipment annunciators are included in scan pattern 1.7 Communication equipment is operated within performance limitations 1.8 Communication alarms and warning messages are actioned
2 Operate surveillance equipment	2.1 Air situation displays are appropriately configured for tasks 2.2 Surveillance equipment is operated in degraded mode 2.3 Surveillance tools are effectively used 2.4 Surveillance malfunctions are recognised, reported and rectified when able 2.5 Surveillance equipment is included in scan pattern 2.6 Surveillance equipment is operated within performance limitations 2.7 Surveillance alarms and warning messages are actioned 2.8 Surveillance system data is interpreted for pertinent operational information
3 Use Flight Progress Strips (FPS) and Flight Data Records (FDR)	3.1 Information is interpreted and recorded on FPS and FDR using prescribed format 3.2 FPS and FDR are updated to reflect current air traffic situation 3.3 FPS and FDR are manipulated to reflect current and/or future air traffic situation 3.4 FPS and FDR are archived in accordance with workplace procedure 3.5 FPS and FDR are included in scan pattern and cross-referenced for accuracy
4 Operate ancillary equipment	4.1 Ancillary equipment is matched and configured to tasks 4.2 Ancillary equipment is included in scan pattern 4.3 Ancillary equipment is operated within performance limitations and/or workplace procedure 4.4 Ancillary equipment data is interpreted for pertinent operational information, and processed as required 4.5 Aids to navigation are monitored for serviceability when able 4.6 Ancillary equipment malfunctions are recognised, reported and rectified when able 4.7 Ancillary equipment alarms and warning messages are actioned
5 Where provided, use graphic facilities for route	5.1 Facilities are used to assist in recognising conflict situations and solving separation problems 5.2 Graphic facilities are used at appropriate levels of efficiency
6 Where provided, use graphic or other facilities for display	6.1 Graphic or other facilities are used to maintain an accurate traffic picture 6.2 Graphic or other facilities are used at appropriate levels of efficiency
7 Use mandated memory prompts	7.1 Mandated memory prompts are used in accordance with workplace procedures 7.2 Mandated memory prompts are used at an appropriate level of efficiency

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations
Relevant OH&S and environmental procedures and regulations
Principles of effective air traffic control
Procedures for the operation of equipment and workstations
Procedures for the use of flight progress strips and/or running sheets, where applicable
Appropriate responses in the event of facility failures and alarms, including knowledge of degraded modes and types of facility failures (e.g. use of relevant checklists)
Responsibilities for system, equipment and facilities operation
Relevant facilities, HMI/workstation and equipment used, their functions and applications
Relevant aspects of operational communication/navigation facilities (e.g. voice switch control systems, radar, CPDLC, ADS)
Protocols and procedures surrounding the use of communication equipment
Underlying system architecture and processes
Relevant sections of the Air Traffic Services procedures manual and local instructions relevant to facility use
Safety hazards and risks that exist when operating equipment and workstations and related risk control procedures and precautions
Problems that may occur when operating equipment and workstations and appropriate action that should be taken in each case
Degraded modes of operation for communication, surveillance and ancillary systems, including the availability of this equipment during degraded operations
HMI states and events associated with the operating system
Communication equipment functions, configurations, data sources (bias) and limitations
Surveillance equipment functions, configurations, data sources (bias) and limitations
Ancillary equipment functions, configurations, data sources (bias) and limitations
Configuration, uses and limitations of flight progress strips and flight data records
System architecture and redundancy including ultimate fallback
Alerts, alarms and warning messages
Indicators of malfunctioning equipment and degraded modes of operation
Conflict recognition tools and graphic aids
Surveillance range and footprints through, and adjacent to, the area of jurisdiction
Communication range and footprints through, and adjacent to, the area of jurisdiction and adjoining frequencies
Occupational health and safety considerations concerning workplace equipment set up and use
Aeronautical data bases relevant to providing air traffic services including aeronautical information functions
Workstation layout and ergonomics
Requirements for checking and testing equipment including frequencies
Degraded modes handbook and checklists
Air situation display default setups
Sectorisation and combining and de-combining sectors
Availability and use of maps, including system and private maps
Bypass RADAR control input
Allocation of SSR codes including sector specific codes
Flight progress strips and flight data records
System functions associated with flight information service and search and rescue alerting services
Required skills:
Communicate effectively with others when operating air traffic control equipment and workstations
Actively listen when operating air traffic control equipment and workstations
Read and interpret instructions, regulations, procedures and other information relevant to air traffic control equipment and workstations
Interpret and follow operational instructions and prioritise work
Perceive incoming information associated with strategic, tactical, geographic, spatial, system and environment components of a complex system
Comprehend incoming information and develop the current airspace and flight path model
Complete documentation related to the use of air traffic control equipment and workstations
Operate electronic communication equipment to required protocol
Format, send and receive electronic messages
Operate equipment to communicate on appropriate frequencies
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when operating air traffic control equipment and workstations in accordance with regulatory requirements and workplace procedures
Make decisions related to the use of air traffic control equipment and facilities
Project and develop future airspace and flight path scenarios
Maintain a strategic traffic management goal for the jurisdiction airspace
Anticipate and prepare for work tasks
Adhere to procedures through a series of steps followed in a regular definite order or a traditional or established way of doing things when this is required
Implement contingency plans for unexpected events that may arise when operating air traffic control equipment and workstations
Judge and form an opinion or evaluate situations by discerning and comparing information
React to some form of treatment or stressful situation by a considered and measured response in a timely fashion
Apply precautions and required action to minimise, control or eliminate hazards that may exist when operating air traffic control equipment and workstations
Monitor and anticipate operational problems and hazards and take appropriate action
Demonstrate an attitude to error management that limits unintentional deviation from work practices and maintains accuracy through application of disciplined procedures and practices and a methodical work ethic
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Be receptive to training for the skills, knowledge, or experiences acquired or gained over a career
Implement OH&S procedures and relevant regulations
Identify and correctly use air traffic control equipment and workstations
Be confident but not complacent or reliant on automation and technology, and readily apply human reasoning to airspace and flight path scenarios
Allocate attention according to demand and constantly switch between: managing the Human-machine Interface or equipment use; managing communications; and managing traffic
Operate windows-based menus
Operate input devices
Configure voice switching and communications equipment and test for correct operation
Configure ancillary equipment
Merge communications equipment functions
Operate communication equipment, bypass and retransmit facilities
Configure primary and secondary air situation displays
Action alerts, alarms and serviceability warnings
Accept system upgrades
Operate degraded equipment including in ultimate fallback configuration
Use aeronautical data bases
Use electronic and mechanical memory prompts
Monitor the serviceability of equipment
Recognise faults as required to pass information of value to technicians
Use flight progress strips and flight data records
Use graphic on-screen tools and select and display maps
Manipulate data labels and fields
Use flow management systems, including incorporating runway changes
Discriminate between and interpret displayed flight information
Use conflict recognition tools and graphic aids
Assess and manipulate message queues

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Operations may be conducted:	by day or night in variable weather conditions
Performance may be demonstrated in:	simulated situations, and/or an operational air traffic control workplace
HMI configuration could be:	subject to standard operating configurations imposed by the operating authority. It is possible that individual setup for a workstation for enhancing personal performance will need to be constrained within the framework of the operating authority s instructions
Air traffic control workplace may be a workstation in:	Area Control Approach Control Aerodrome Control
Operational facilities may include:	display equipment navigation systems communications and surveillance equipment lighting systems arresting systems for military use
Mandated memory prompts may include:	system prompts timers designators for aerodrome works, auto-release, runway-in-use paper or electronic flight progress strip manipulations etc.
Aeronautical information may include but is not necessarily limited to:	meteorological forecasts or reports NOTAM information aerodrome information
Graphic facilities for route may include but are not necessarily limited to:	velocity vectors projected position indicators graphic re-routing functions
Graphic facilities for display include but are not necessarily limited to:	varying display symbols use of colour use of filters flight progress strip presentations map presentations
Facility failure may be:	total or partial
Alarms may be aural and/or visual and indicate either:	aircraft emergency conditions, or a discrepancy between expected and observed system conditions
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures regulatory standards and recommended practices
Information/documents may include:	training curricula and syllabi relevant sections of Civil Aviation Safety Regulations relevant CASA Manuals of Standards (MOS) air traffic control Local Instructions (LI) and Temporary Local Instructions (TLI) Manual of Air Traffic Services (MATS) Aeronautical Information Publication (AIP) Training Standards Manual (TSM) ICAO Document 4444, ATM/501, Procedures for Air Navigation Services, Air Traffic Management workplace procedures and instructions occupational specification for air traffic controllers equipment manufacturers specifications and instructions induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards training and assessment records operator s handbook and system manuals documented learning and assessment strategies
Applicable regulations and legislation may include:	International Civil Aviation Organization (ICAO) Standards and Recommended Practices (SARP) Civil Aviation Safety Regulations (CASR) and Manuals of Standards (MOS) relevant Defence Orders and Instructions Airservices Act (Commonwealth) 1995 OH&S Legislation (state and federal) Civil Aviation Act (Commonwealth) 1988 and the Civil Aviation Amendment Act 1995

Unit Sector(s)

Not applicable.

Competency field

Competency Field	W - Equipment and Systems Operations

AVIW5018A Operate and manage aircraft systems

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to operate as pilot-in-command of an aircraft during visual, instrument and night conditions. This includes operating and managing aircraft systems, sub-systems (equipment) and devices. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA); relevant airspace control requirements and Visual Flight Rules (VFR) / Night Visual Flight Rules (NVFR) / Instrument Flight Rules (IFR); and aircraft control principles, regulations, safety codes, protocols and procedures required to operate and manage aircraft systems. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Operations are conducted across a variety of operational contexts within the Australian aviation industry. Work is performed under limited supervision. This unit of competency is packaged at AQF V.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Operate and manage aircraft systems during normal flight	1.1 Aircraft systems, sub-systems (equipment) and devices applicable to the aircraft type are operated in accordance with manufacturer's Pilot Operator's Handbook(POH)/Flight Manual and company operations manual 1.2 Aircraft systems, sub-systems (equipment) and devices are monitored using a systematic scan technique 1.3 Aircraft systems and flight environment information is analysed to identify actual and potential threats or errors 1.4 Automated aircraft systems are utilised to manage cockpit workload 1.5 Checklist procedures are completed as appropriate to the aircraft system
2 Manage aircraft systems during abnormal and emergency procedures	2.1 Non-normal or emergency situations are recognised 2.2 Aircraft control is maintained 2.3 Affected aircraft system is identified and confirmed 2.4 From memory, recall items are stated and performed in accordance manufacturer's Pilot Operator's Handbook(POH)/Flight Manual or company operations manual 2.5 Appropriate non-normal or emergency procedures are performed in accordance with relevant workplace and emergency procedures and regulatory requirements 2.6 Course of action is decided, implemented, evaluated and revised to achieve safest outcomes 2.7 Location and operation of emergency systems applicable to aircraft type are demonstrated and explained

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Aircraft systems as applicable to aircraft rating/endorsement requirements may include:
Fuel system including:
use of a schematic diagram of the fuel system to explain layout and normal operating procedures
likely faults that may affect the fuel system
emergency operating procedures for the fuel system
operation of fuel selector panel
use of cross-feed if applicable
fuel-dumping procedures if applicable
full fuel capacity and fuel grade
normal, minimum and maximum fuel pressures
Hydraulic system (if applicable) including:
use of a schematic diagram of the hydraulic system to explain layout and normal operating procedures
likely faults that may affect the hydraulic system
emergency operating procedures for the hydraulic system
units or services operated by hydraulics
type of hydraulic fluid, operating pressure and capacity of reservoir
Electrical system including:
use of a schematic diagram of the electrical system to explain type(s) of electrical system (AC/DC)
likely faults that may affect the electrical system
emergency operating procedures for the electrical system
voltage and amperage of battery
number and output of generators
methods of circuit protection
location of fuses and circuit breakers
precautions to be taken when operating electrical service
instruments operated by electrics
Oil system including:
use of a schematic diagram of the oil system to explain functions of the oil system
likely faults that may affect the oil system
emergency operating procedures for the oil system
number of tanks, capacity and oil grade
oil sources of auxiliary systems such as CSU, propeller feathering if fitted
normal, minimum and maximum oil pressure and temperature
operation of oil cooling system
Autopilot (if applicable) including:
principles of operation of the autopilot system
likely faults that may affect the autopilot system
emergency operating procedures for the autopilot system
identification of power sources, voltage or pressure
procedure to determine gyros are operating normally
procedure to engage autopilot
normal and emergency procedure to disengage autopilot
limits of gyro units
Anti-icing and de-icing systems (if applicable) including:
method of de-icing aerofoils, propeller and carburettor
heat or power source of de-icing/anti-icing equipment
anti-icing and de-icing system limitations
operation and control of the anti-icing and de-icing systems
likely faults that may affect the anti-icing and de-icing systems
emergency operating procedures for the anti-icing and de-icing systems
Heating, ventilation and pressurisation systems (if applicable) including:
normal procedures to operate and control system
likely faults that may affect the heating, ventilation and pressurisation system
emergency procedures for operation of system
precautions to be complied with
Pitot/static system including:
use of a schematic diagram to explain the layout and operation of the pitot/static system
heating source of pitot system if applicable
operating procedure for pitot/static system
methods of detecting pitot/static system problems
procedures to rectify static system problems
location of pitot and static pressure source
location of static drain points if applicable
Enhanced Ground Proximity Warning System/Terrain Awareness and Warning System (EGPWS/TAWS) (if applicable):
identification and demonstration or explanation of the function of all cockpit EGPWS/TAWS controls
information the Terrain Awareness Display shows
warnings given by the fitted EGPWS/TAWS, including what each warning indicates is happening to the aircraft in flight
Traffic and Collision Avoidance Systems (TCAS) (if applicable):
surveillance and collision avoidance functions of TCAS II
system limitations, selectivity and inhibits
basic components of TCAS II
identification and demonstration or explanation of the function of cockpit controls
TCAS II visual displays and symbology
functions of audio alerts and annunciations
appropriate crew response to multiple TCAS II events, and parallel runway approach conflicts
recall of the radiotelephone procedures following a TCAS II alert
requirements for a written report of a TCAS II alert and to whom it must be submitted
Pressurisation systems (if applicable):
pressurisation failure warning indications fitted to the aircraft type flown
function of bleed air with respect to an aircraft pressurisation system
procedure for manual control of cabin pressurisation applicable to the aircraft type flown
recall of the maximum pressure differential for the aircraft type flown
symptoms, indications and warnings that may indicate failure of the pressurisation system
automatic depressurisation system operation procedures after landing
physiological symptoms of hypoxia
physical and psychological hazards that could occur during a rapid decompression
cabin altitude above which supplementary oxygen must be used by crew and passengers
Retractable undercarriage (if applicable):
method of preventing retraction of the undercarriage on the ground
cockpit indications for undercarriage down and locked
cockpit indications for undercarriage retracted
emergency procedures to extend and lock the undercarriage down
Suction system (if applicable):
use of a schematic diagram of the suction system to explain the function of the suction system
source of suction pressure
normal operating pressure
instruments that are operated by suction pressure
warning system to indicate suction pump failure
Automated systems (if applicable):
limitations of automated systems
operating procedures for systems such as: Flight Management System, auto throttle/engine control, Flight Director System, automated aircraft navigation systems, automated engine condition and monitoring system
workload management procedures for utilising automated systems
warning systems/indicators to identify automated systems failure
Aircraft system checklists:
explanation of the normal system operating procedures of the aircraft systems, subsystems and devices used to operate the specific aircraft type including: use of published scans and checklists, immediate action items, warnings, limitations
Required skills:
Perform systematic scan technique for monitoring aircraft systems, sub-systems (equipment) and devices
Operate manual and automated aircraft systems where applicable
Interpret aircraft system displays (where applicable)
Undertake fault finding in aircraft systems
Use automated systems to manage workload
Communicate effectively with others when operating and managing aircraft systems
Read and interpret instructions, regulations, procedures and other information relevant to operating and managing aircraft systems
Interpret and follow operational instructions and prioritise work
Complete documentation related to operating and managing aircraft systems
Operate electronic communication equipment to required protocol
Work collaboratively with others when operating and managing aircraft systems
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when operating and managing aircraft systems in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when operating and managing aircraft systems
Apply precautions and required action to minimise, control or eliminate hazards that may exist when operating and managing aircraft systems
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required when operating and managing aircraft systems

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	VFR NVFR IMC VMC with simulated IMC conditions
Performance may be demonstrated in:	single engine aircraft multi engine aircraft synthetic training device approved by the relevant authority variable air traffic conditions variable weather conditions variable flight situations abnormal situations classes of airspace as designated by the Civil Aviation Safety Authority
Aircraft may include:	fixed wing helicopter other commercial or military aircraft
Crew may include:	single pilot multi crew
Instruments may be:	flight instruments suitable flight head up display suitable flight
Limitations may be imposed by:	local noise abatement requirements and curfews airspace endorsements
Classes of airspace may be:	as designated by the regulator restricted and danger areas military control zones Air Defence Identification Zones
Conditions may include:	a method of simulating IMC simulated icing conditions moderate turbulence simulated hazardous weather Autopilot/Flight Director FMS/other NAV system simulation of emergency and abnormal procedures
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Manual of Standards - Pilot Licensing (MOS-PL) Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as: Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	W - Equipment and Systems Operations

AVIW5022A Coordinate the removal of disabled aircraft

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to coordinate the removal of an aircraft which has become disabled on or near the aerodrome movement area. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	This unit applies to aerodromes that operate across a variety of operational contexts within the Australian aviation industry. The work must be carried out in accordance with applicable operational standards as required by CASA when coordinating the removal of a disabled aircraft. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under limited supervision. This unit is nominally packaged at Diploma level.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Coordinate the removal of a disabled aircraft	1.1 Appropriate clearances (if relevant and necessary) are obtained prior to the removal process 1.2 Established removal procedures are followed 1.3 Removal activities are coordinated with aircraft owner and relevant regulatory bodies 1.4 The need for recovery equipment is determined and its source identified 1.5 Escort services on the airside are provided if required 1.6 Airport organisations and others likely to be affected by the removal are notified 1.7 An appropriate location to which to move the aircraft and a route to that location is established
2 Maintain operational facilities	2.1 A serviceability inspection is carried out to determine which areas can be restored to operative service 2.2 Infringement of the Obstacle Limitation Surfaces (OLS) and any changes to declared distances are determined 2.3 Visual aids are provided, installed and removed when no longer required 2.4 Notice to Airman (NOTAM) action is initiated/cancelled if and when necessary 2.5 A serviceability check of the area is carried out
3 Document and record the removal process	3.1 Records of meetings are minuted 3.2 Photographs of the removal process are taken 3.3 Appropriate log book entries are made 3.4 All necessary reports are prepared

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Procedures for operating electronic communications equipment
Requirements for completing relevant documentation
Types and uses of visual aids
Typical defects that can occur and related action that should be taken
Steps involved in planning the work activities
Procedures to be followed in the event of an emergency
Relevant sections of national and state or territory regulatory requirements
Declared distances for aircraft operations
Declared OH&S and environmental procedures and regulations
Procedures for managing and controlling hazardous situations when carrying out work activities
Visual inspection procedures
Standard Operating Procedures (SOPs) for the removal of a disabled aircraft
Aerodrome serviceability standards
Types of removal equipment available
Obstacle Limitation Surfaces applicable to that aerodrome
Communication equipment checks
Required skills:
Calculate declared distances that are defined by CASA
Conduct serviceability inspections of aerodrome and Obstacle Limitation Surfaces
Communicate effectively with others when coordinating disabled aircraft removal
Read and interpret instructions, regulations, procedures and other information relevant to disabled aircraft removal
Interpret and follow operational instructions and prioritise work
Complete documentation related to removal of disabled aircraft
Operate electronic communication equipment to required protocol
Work collaboratively with others when coordinating the removal of disabled aircraft
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when coordinating the removal of disabled aircraft in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when coordinating the removal of disabled aircraft
Apply precautions and required action to minimise, control or eliminate hazards that may exist when coordinating the removal of disabled aircraft
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self, others, or damage to goods or equipment
Select and use required personal protective clothing and equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Removal of disabled aircraft may need to occur:	by day or night in any weather conditions
Types of aircraft may include:	commercial passenger aircraft freighter aircraft commercial charter aircraft
Situations requiring removal of disabled aircraft may include:	a flat tyre severe impact with the ground impact with buildings or vehicles acts or threats of terrorism
Procedures for facilitation of disabled aircraft removal may include:	notification of aircraft owner notification of regulatory authorities coordination of the removal of the disabled aircraft including returning the aerodrome to full operations
Relevant authorities for accessing and reporting purposes include:	aircraft owner aerodrome operator or delegated person NOTAM Office (Airservices Australia) Civil Aviation Safety Authority (CASA) Air Traffic Control (ATC) Australian Transport Safety Bureau (ATSB) Department of Transport and Regional Services (DOTARS) State and Federal Police Australian Defence Forces Command for military bases aerodrome users
Aerodromes may include:	certified aerodromes registered aerodromes military aerodromes other
Aerodrome movement area includes:	apron taxiway runway
Aerodrome surrounds may include:	fences and gates buildings waterways drainage system areas surrounding navigational aids Obstacle Limitation Surfaces
Obstacle Restriction Areas may include:	runway strips clearways taxiway strips runway end safety areas
Visual aids may include:	wind indicator signal circles aerodrome lighting markers and markings
Signs and notices may include:	authorised entry speed restrictions no smoking limited access hazard warnings movement area guidance signs underground electrical reticulation
Navigational aides may include:	Non Directional Beacons (NDBs) VHF Omni-directional Radio Range (VOR) Distance Measuring Equipment (DME) Instrument Landing Systems (ILS)
Hazardous situations leading to the unserviceability of sealed movement areas may include:	changes or loss of runway surface frictional characteristics excessive loose materials potholes or cracks unsatisfactory pavement bearing capacity loss of runway shape loss of visibility of markings stripping flooding runway edge fretting bird or animal activity disabled aircraft, vehicles and equipment and associated debris fuel and oil spills
Procedures for making movement and obstacle restriction areas safe may involve:	partial closure of the movement area marking the unserviceable area by day or night closing the movement area (aerodrome closure) extinguishing lighting in the hazardous section of the movement area contacting the aerodrome users reporting of the above by NOTAM
Serviceability markings/advice may include:	signal circle markers unserviceability cross markers unserviceability cones displaced threshold markers unserviceability lighting glider markers dumb bell markers
Suitable means of reporting will include some or all of the following:	verbal communications other written means of communication as is appropriate (e.g. fax) NOTAMS
Emergency response procedures may include:	implementing aerodrome emergency procedures reporting to the local police service reporting to the Australian Transport Safety Bureau
Hazards in the work areas may include:	aircraft movements aircraft noise other vehicles, including heavy moving equipment and plant, in the vicinity of aircraft personnel in the vicinity of aircraft jet blast fumes dust
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures (SOPs)
Information/documents may include:	aerodrome manuals workplace operating procedures manual Manual of Standards - Aerodromes (part 139) En Route Supplement Australia (ERSA) airline timetables induction and training manuals
Applicable regulations and legislation may include:	sections of Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to inspecting aerodromes relevant requirements, standards and recommended practices of the International Civil Aviation Organisation (ICAO) pertaining to airport reporting Manual of Standards - Aerodromes (part 139) sections of the Transport Safety Investigations Act pertaining to the reporting of transport safety matters

Unit Sector(s)

Not applicable.

Competency field

Competency Field	W - Equipment and Systems Operations

AVIY3052A Conduct Helicopter Landing Site and Unprepared Helicopter Landing Site operations

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to conduct Helicopter Landing Site (HLS) and Unprepared Helicopter Landing Site (UHLS) operations. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant regulatory requirements of the Civil Aviation Safety Authority and national operating standards. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Operations are conducted across a variety of operational contexts within the Australian aviation industry. Work is performed under limited supervision. This unit of competency is nominally packaged at Certificate III.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1Prepare for HLS/UHLS operations	1.1 Helicopter cabin and/or mission equipment is configured for HLS/UHLS operations 1.2 Helicopter flight performance calculations are completed and/or considered to meet operational requirements 1.3 Weather conditions in the operating environment are identified and the effects on the mission are considered and communicated to other crewmembers 1.4 A visual or map reconnaissance of the landing sight is conducted to operational standards 1.5 In-flight crew brief is conducted and applicable crew resource management and human factor concerns are addressed 1.6 Operational requirements are considered and concerns about the completion of the operation are raised to other crewmembers 1.7 Operational environments are identified 1.8 Safety hazards are identified and reported in accordance with the organisation's safety risk management procedures and regulatory requirements 1.9 Appropriate hazard mitigation strategies are determined and implemented in conjunction with other aircrew members in accordance with safety risk management procedures and regulatory requirements
2Conduct HLS/UHLS operations	2.1 Helicopter position in relation to the HLS/UHLS is assessed and the information is communicated to other crewmembers to meet operational standards 2.2 Obstacles are identified and their position, in relation to the aircraft, is related to other crewmembers 2.3 Situation awareness is maintained throughout the HLS/UHLS operation 2.4 Emergency situations are identified and communicated to the crew in sufficient time to prevent an incident

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Helicopter dimensions
Helicopter capabilities and limitations
Helicopter power and performance data factors
HLS/UHLS operational and safety procedures
Procedures for operating any electronic communications equipment with required protocol
Communication procedures and terminologies applicable to HLS/UHLS operations
Relevant OH&S and environmental protection procedures and guidelines
CASA regulatory and organisational safety risk management policies and procedures
Required skills:
Identify and assess vertical, horizontal and relative spatial distances in relation to the aircraft fuselage, rotor system, mission and/or operational stores and equipment, with regard to potential obstacles to the safety of flight
Communicate any adjustments to the aircraft flight profile where necessary to the applicable/responsible flight crew member, in an efficient and effective manner
Identify hazardous and/or dangerous situations that pose risks to safety of flight and personnel
React appropriately to avoid hazardous situations and/or dangerous situations that pose risks to safety of flight and personnel
Maintain situational awareness
Complete documentation related to conducting HLS and UHLS operations
Interpret and follow aircraft documentation
Communicate, collaborate and interact effectively with others when conducting HLS and UHLS operations
Read and interpret instructions and procedures relevant to conducting HLS and UHLS operations
Interpret and follow operational instructions and prioritise work
Identify and use required communication technology
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems, faults or malfunctions that may occur when conducting HLS and UHLS operations in accordance with workplace procedures
Implement contingency plans for unanticipated situations that may arise when conducting HLS and UHLS operations
Apply risk management principles and initiate required actions to identify, minimise, control or eliminate hazards that may exist when conducting HLS and UHLS operations
Plan own work including predicting consequences and identifying improvements
Monitor work activities in terms of planned schedule
Modify activities depending on differing operational contingencies, risk situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Operate and adapt to differences in communication equipment in accordance with standard operating procedures

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Aircraft may include:	single or multiple engine rotary wing
Aircraft flight performance calculations may include:	engine power fuel speed aircraft weight environmental conditions aircraft configuration
Work environment may include:	by day or by night over land or over sea Prepared or Unprepared rotary wing aircraft landing sites urban, rural, mountainous, desert and wilderness operational environments
Environmental conditions may include:	ambient temperature prevailing wind direction and speed sea state airborne or ground effect turbulence unforecast meteorological conditions
In-flight conditions may include:	day night sea states VMC IMC aviation relevant meteorological events
Operational requirements may include:	internal/external load lift missions VIP and general passenger transport EMS/SAR task and mission support hoisting formation flight by day/night fire-fighting operations media operations maritime support tasking
Abnormal/emergency situations may include:	degraded or loss of situational awareness ineffective crew resource management aircraft fuselage or rotor system obstacle strike bird/bat strike aircraft system malfunction or failure abnormal or emergency situations related to aircraft, crew or mission factors loss of situational awareness, internal and external to the aircraft personal equipment failure loss of internal/external aircraft communications degraded/restricted visibility due to meteorological effect
Safety hazards and obstacles may include:	aircraft system malfunction and/or failure rotor blade strike fuselage strike undetected proximity to ground obstacles ambient light (sun/moon position) moon luminance cultural lighting urban environment structures, both man-made and natural edifices rural environment elements including man-made structures, terrain and wildlife wilderness environment including vegetation, terrain and wildlife maritime environment including sea state, vessels and weather other aircraft personnel within the vicinity of HLS/UHLS operations HLS/UHLS area surface conditions
Helicopter position considerations may include:	altitude rate of descent/climb rate of closure (speed) aircraft lateral drift during hover sequences heading/yaw orientation rate of turn related to flight obstacles
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Information/documentation may include:	relevant sections of Civil Aviation Safety Regulations in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Aeronautical Information Publication (AIP) charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards

Unit Sector(s)

Not applicable.

Competency field

Competency Field	Y - Aircraft Operation and Traffic Management

AVIY3073A Control remote pilot aircraft (RPA) on the ground

Modification History

Release 1. This is the first release of this unit.

This unit replaces and is equivalent to AVIY3067A Control remote pilot aircraft (RPA) on the ground.

Unit Descriptor

This unit involves the skills and knowledge required to control a remote pilot aircraft (RPA) on the ground including starting and stopping an RPA engine, fulfilling all required safety requirements, and if required, performing pre-taxi functions and manoeuvring the RPA on the ground without incident.

Application of the Unit

Work must be carried out in compliance with the relevant licence and RPAS rating requirements of the Civil Aviation Safety Authority (CASA); relevant airspace control requirements; Visual Metrological Conditions (VMC); regulations, safety codes, protocols and procedures relating to controlling an RPA on the ground.

Use for Defence Aviation is to be in accordance with relevant Defence Orders and Instructions.

Operations are conducted across a variety of operational contexts within the Australian Aviation Industry.

Work is performed under limited supervision.

Licensing/Regulatory Information

Refer to Application of the Unit.

Pre-Requisites

Nil.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

1	Start engine	1.1	Pre-start and after-start checks are completed in accordance with Flight Manual/POH
1.2	RPA is positioned to ensure safety when starting engine
1.3	Manufacturers limitations and report deviations are complied with as appropriate
1.4	Engine/s are started in accordance with Flight Manual/POH
1.5	Emergencies are managed in accordance with Flight Manual/POH and regulatory requirements
2	Taxi/position RPA as appropriate	2.1	ATIS reports and taxi clearance are obtained where applicable
2.2	RPA is taxied at a safe speed and in accordance with prevailing location, traffic, surface and weather conditions
2.3	Instrument checks are performed clear of conflicting traffic and other hazards to confirm serviceability
2.4	Handling and braking on the ground is in accordance with Flight Manual/POH
2.5	Airfield markings/lights/signals/indicators, where appropriate, are interpreted and complied with
2.6	Lookout and right-of-way rules are complied with when applicable
2.7	Adverse effects on other aircraft, facilities and personnel is avoided
2.8	Inspection of taxi path is carried out when surface conditions are obscured where applicable
2.9	RPA (and launch system) is positioned in accordance with launch point requirements and applicable safety precautions
3	Perform RPA Shutdown	3.1	Pre-and post shutdown checks are completed in accordance with Flight Manual/POH
3.2	Engine is shut down in accordance with Flight Manual/POH
3.3	Required documentation is completed in accordance with workplace procedures

Required Skills and Knowledge

This section describes the knowledge and skills required for this unit.
Required knowledge:
Risk identification, analysis and control
Error management, including error types, causes and consequences as relevant to this unit
Human performance and its limitations, including the senses, memory and situational awareness as relevant to this unit
The decision making process as relevant to this unit
Management of fatigue as relevant to this unit
Stress, workload and time pressure management in relation to this unit
Effective communication as relevant to this unit
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
In Defence context, relevant Defence Orders and Instructions
Relevant WHS/OHS and environmental procedures and regulations
Relevant aircraft/equipment type characteristics
On-ground control procedures as applicable
Relevant sections of the Flight Manual/POH
ATIS Reports
Taxi clearance information
Airfield markings, indicators and lights
Weather information

Required skills:
Control a RPA on the ground in accordance with Flight Manual/POH
Control and manage emergencies
Manoeuvre RPA on the ground without incident
Perform various on-ground functions simultaneously as required
Comply with regulatory requirements and local air traffic control instructions where applicable
Interpret and communicate operational information
Select and use relevant equipment
Use instruments to monitor aircraft performance
Communicate effectively with others when controlling a RPA on the ground
Read and interpret instructions, regulations, procedures and other information relevant to controlling a RPA on the ground
Interpret and follow operational instructions and prioritise work
Complete documentation related to controlling a RPA on the ground
Operate electronic communication equipment to required protocol
Work collaboratively with others when controlling RPA on the ground
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when controlling a RPA on the ground in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when controlling a RPA on the ground
Apply precautions and required action to minimise, control or eliminate hazards that may exist when controlling a RPA on the ground
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and WHS/OHS standards
Implement WHS/OHS procedures and relevant regulations
Identify and correctly use equipment required when controlling a RPA on the ground

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the Elements, Performance Criteria, Required Skills, Required Knowledge and include: risk management human factors safety management systems and: required knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over time and in a suitable range of contexts. Resources for assessment include access to: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace. In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.
Method of assessment	Practical assessment must occur in a: real or appropriately simulated environment. A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate to this unit: knowledge and performance questions and direct observation.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks must be undertaken in:	visual line of sight, visual meteorological conditions (VMC) Day Visual Flight Rules
Performance may be demonstrated in:	single engine aircraft multi engine aircraft variable air traffic conditions variable weather conditions variable ground traffic conditions abnormal situations
Aircraft may include:	remotely piloted aircraft/unmanned aircraft
Crew may include:	remote pilot observer
Instruments may be:	fitted flight instruments head up displays
Limitations may be imposed by:	local noise abatement requirements and curfews
Classes of airspace may be:	in Class G airspace as designated by the regulator and may be in: restricted and danger areas military control zones
Surfaces may include:	sealed gravel grass
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to the control of RPA on the ground including Day Visual Flight Rules (Day VFR) in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Manual of Standards - Pilot Licensing (MOS-PL) operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory WHS/OHS legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as: Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions

Unit Sector(s)

Not applicable.

Competency Field

Y - Aircraft Operation and Traffic Management

AVIY3074A Launch remote pilot aircraft (RPA)

Modification History

Release 1. This is the first release of this unit.

This unit replaces and is equivalent to AVIY3068A Launch remote pilot aircraft (RPA).

Unit Descriptor

This unit involves the skills and knowledge required to perform a remote pilot aircraft (RPA) launch, including completing pre-launch checks, launch procedures, after launch checks.

Application of the Unit

Work must be carried out in compliance with the relevant licence and RPAS rating requirements of the Civil Aviation Safety Authority (CASA); relevant airspace control requirements; Visual Meteorological Conditions (VMC); regulations, safety codes, protocols and procedures relevant to RPA launch.

Use for Defence Aviation is to be in accordance with relevant Defence Orders and Instructions.

Operations are conducted across a variety of operational contexts within the Australian aviation industry.

Work is performed under limited supervision.

Licensing/Regulatory Information

Refer to Application of the Unit.

Pre-Requisites

Nil.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

1	Carry out pre-launch procedures	1.1	Pre-launch briefing is conducted
1.2	Fail-safe checks are undertaken in accordance with Flight Manual and company operations manual
1.3	Obstacle clearance calculations are completed as applicable
1.4	Air Traffic Control clearances are obtained as applicable
1.5	Approved pre-launch checklists are completed in accordance with Flight Manual and company operations manual
1.6	RPA is correctly positioned for launch
1.7	Airspace is determined as clear for launch
2	Take off RPA	2.1	Launch power is applied and RPA is maintained aligned in the launch direction
2.2	RPA is configured for nominated climb profile as applicable
2.3	Situational awareness, lookout and air traffic separation is maintained
2.4	Listening watch is maintained according to regulatory requirements
2.5	Communication with others as appropriate is undertaken when launching an RPA
2.6	After launch checks are performed in accordance with workplace policies and procedures
3	Launch emergency	3.1	Abnormal operations are identified
3.2	RPA power settings are adjusted as applicable
3.3	Control is maintained to bring the RPA to a safe recovery
3.4	Associated emergency procedures are initiated and checklists and other documentation are completed in accordance with workplace policies and procedures and regulatory requirements

Required Skills and Knowledge

This section describes the knowledge and skills required for this unit.
Required knowledge:
Risk identification, analysis and control
Error management, including error types, causes and consequences as relevant to this unit
Human performance and its limitations, including the senses, memory and situational awareness as relevant to this unit
The decision making process as relevant to this unit
Management of fatigue as relevant to this unit
Stress, workload and time pressure management in relation to this unit
Effective communication as relevant to this unit
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
In Defence context, relevant Defence Orders and Instructions
Relevant WHS/OHS and environmental procedures and regulations
Principles of aerodynamics
Purpose and functions of RPA systems
Functions and effects of all RPA controls
All pre-launch and after launch checks
RPA launch performance
Air traffic requirements
Factors affecting directional control of the RPA
Problems that may occur when launching an RPA and appropriate actions that should be taken in each case
Manufacturers specifications relating to the operation of a RPA
Obstacle clearance techniques
Emergency procedures
Required documentation

Required skills:
Apply launch procedures in accordance with flight manual
Interpret wind speed and direction
Comply with air traffic instructions and regulatory requirements
Manage launch emergencies
Perform all pre-launch and post launch checks
Identify obstructions or other hazards that might hinder a safe launch
Read and interpret instructions, regulations, procedures and other information relevant to taking off an RPA
Interpret and follow operational instructions and prioritise work
Operate electronic communication equipment to required protocol
Work collaboratively with others when launching an RPA
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when launching an RPA in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when taking off a RPA
Apply precautions and required action to minimise, control or eliminate hazards that may exist when launching an RPA
Check and monitor fail-safe functions
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and WHS/OHS standards
Implement WHS/OHS procedures and relevant regulations
Identify and correctly use equipment required when launching an RPA

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the Elements, Performance Criteria, Required Skills, Required Knowledge and include: risk management human factors safety management systems and: required knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement.
Context of and specific resources for assessment	Performance is demonstrated consistently over time and in a suitable range of contexts. Resources for assessment include access to: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace. In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.
Method of assessment	Practical assessment must occur in a: real or appropriately simulated environment. A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate to this unit: knowledge and performance questions and direct observation.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks must be undertaken in:	visual line of sight, visual meteorological conditions
Performance may be demonstrated in:	single engine RPA multi engine RPA
Performance may be demonstrated on a RPA with:	fully functioning controls with the use of a suitable simulator
Aircraft may include:	remotely piloted aircraft (rpa)/unmanned aircraft
Crew may include:	remote pilot remote observer payload and sensor operators and technicians
Instruments may be:	instrumentation associated with the particular system
Limitations may be imposed by:	prevailing visibility
Class of airspace is:	Class G airspace, as designated by the Civil Aviation Safety Authority restricted and danger areas military control zones
Launch may include:	variable wind crosswind
Pre-launch briefings may include:	departure procedures actions in the event of abnormal or emergency situations
Aborted launch requirement may include:	RPA malfunction Unforeseen hazard
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to taking off a RPA, including Day Visual Flight Rules (Day VFR) in Defence context, relevant Defence Orders and Instructions Flight Manual Manual of Standards En Route Supplement Australia (ERSA) approved operators manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders relevant Defence Orders and Instructions relevant state/territory WHS/OHS legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as: Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions

Unit Sector(s)

Not applicable.

Competency Field

Y - Aircraft Operation and Traffic Management

AVIY3075A Control remote pilot aircraft (RPA) in normal flight

Modification History

Release 1. This is the first release of this unit.

This unit replaces and is equivalent to AVIY3069A Control remote pilot aircraft (RPA) in normal flight.

Unit Descriptor

This unit involves the skills and knowledge required to control a remote pilot aircraft (RPA) in normal flight, including maintaining straight and level flight, climbing, descending, turning, performing circuits and approaches through its speed range.

Application of the Unit

Work must be carried out in compliance with the relevant licence and RPAS rating requirements of the Civil Aviation Safety Authority (CASA); relevant airspace control requirements; Visual Meteorological Conditions (VMC); regulations, safety codes, protocols and procedures relevant to controlling an RPA in normal flight.

Use for Defence Aviation is to be in accordance with relevant Defence Orders and Instructions

Operations are conducted across a variety of operational contexts within the Australian Aviation Industry.

Work is performed under limited supervision.

Licensing/Regulatory Information

Refer to Application of the Unit.

Pre-Requisites

Nil.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

1	Climb RPA	1.1	Clarity of flight path is observed and risks mitigated in accordance with workplace procedures
1.2	RPA climb checks are completed according to workplace policies and procedures
1.3	Adjustments are made to attitude and power to achieve an increase of altitude at shallow, normal and steep rates and cruise conditions of flight during straight and turning manoeuvres as applicable
1.4	RPA is maintained in ‘trim’ condition as applicable
1.5	RPA is leveled off at or below 400’ AGL
1.6	Situational awareness, lookout and air traffic separation is maintained according to workplace procedures and regulatory requirements
2	Maintain straight and level flight	2.1	Power, altitude and configuration are set to achieve straight and level flight as applicable
2.2	RPA is maintained in ‘trim’ condition as applicable
2.3	Visible signs or electronic indications of height change are identified and responded to appropriately
2.4	Visible signs or electronic indications of heading change are identified and responded to appropriately
2.5	Clarity of flight path is observed and risks mitigated in accordance with workplace procedures
2.6	Situational awareness, lookout and air traffic separation is maintained according to workplace procedures and regulatory requirements
3	Turn RPA in flight	3.1	RPA operating limits are maintained during turns according to workplace procedures and manufacturer instructions
3.2	Situational awareness, lookout and air traffic separation is maintained during turns
3.3	Potential hazards are identified and controlled during turns
4	Control RPA speed in flight	4.1	Height awareness is maintained during slow speed flight
4.2	Recovery to cruise speed is achieved whilst maintaining height during flight
5	Descend RPA	5.1	Adjustments are made to altitude and power to achieve a decrease of altitude at shallow, normal and steep rates as applicable
5.2	RPA is maintained in ‘trim’ condition as applicable
5.3	RPA is leveled from a descent position at a nominated altitude according to workplace policies and procedures and manufacturer instructions
5.4	Clarity of flight path is observed during RPA descent and risks mitigated in accordance with workplace procedures
5.5	RPA operating limits are controlled during descent according to workplace procedures and manufacturer instructions
5.6	Descent checks are completed according to workplace procedures and regulatory requirements
5.7	Situational awareness, lookout and air traffic separation is maintained according to regulatory requirements and workplace procedures
6	Perform RPA landing approaches	6.1	Approaches are conducted in accordance with Operators Manual procedures appropriate to the RPA type with allowance for wind velocity
6.2	All mandated checklists are completed and communications procedures are followed
6.3	Traffic conflict or adverse flight conditions are recognised and a go-around/position - hold is performed from any position in the approach and landing pattern
6.4	Radio listening watch is maintained in accordance with established procedures and regulatory requirements
6.5	RPA is configured for landing according to workplace procedures and manufacturer instructions
7	Comply with airspace requirements	7.1	Compliance is maintained with air traffic requirements and controlled or restricted airspace conditions or limitations at all times
7.2	Safe progress of the flight is ensured at all times
7.3	Awareness of RPA position is maintained at all times
7.4	Radio listening watch is maintained in accordance with established procedures and regulatory requirements
7.5	Weather conditions are monitored and responded to appropriately according to regulatory requirements and workplace policies and procedures

Required Skills and Knowledge

This section describes the knowledge and skills required for this unit.
Required knowledge:
Risk identification, analysis and control
Error management, including error types, causes and consequences as relevant to this unit
Human performance and its limitations, including the senses, memory and situational awareness as relevant to this unit
The decision making process as relevant to this unit
Management of fatigue as relevant to this unit
Stress, workload and time pressure management in relation to this unit
Effective communication as relevant to this unit
Relevant sections of Civil Aviation Regulations and Orders
In Defence context, relevant Defence Orders and Instructions
Relevant work health and safety (WHS)/occupational health and safety (OHS) and environmental procedures and regulations
Principles of aerodynamics
Functions and effects of all RPA controls
Procedures for setting power in engines as applicable
Use of instruments to monitor RPA performance
Use of trim controls as applicable
Use of autopilot/flight director functions where applicable
Use of Navigation sensors and Equipment as applicable
The effect of angle of bank and load factor on stall speeds as applicable
Circuit patterns and procedures
Go-around/position hold procedures
Pre- recovery checks
Post launch checks
The effect of wind on flight path and on RPA

Required skills:
Apply the techniques of straight and level, climbing and descending flight if applicable
Perform various functions simultaneously as required
Maintain separation between air traffic
Remain within a designated area whilst complying with airspace and air traffic requirements
Use instruments to monitor RPA performance, if applicable
Maintain compliance with regulatory requirements
Communicate effectively with others when controlling a RPA in normal flight, including use of radio, if applicable
Read and interpret instructions, regulations, procedures and other information relevant to controlling a RPA in normal flight
Interpret and follow operational instructions and prioritise work
Operate electronic communication equipment to required protocol
Work collaboratively with others when controlling a RPA in normal flight
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when controlling a RPA in normal flight in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when controlling a RPA in normal flight
Apply precautions and required action to minimise, control or eliminate hazards that may exist when controlling a RPA in normal flight
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required when controlling a RPA in normal flight

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the Elements, Performance Criteria, Required Skills, Required Knowledge and include: risk management human factors safety management systems and: required knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement.
Context of and specific resources for assessment	Performance is demonstrated consistently over time and in a suitable range of contexts. Resources for assessment include access to: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace. In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.
Method of assessment	Practical assessment must occur in a: real or appropriately simulated environment. A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate to this unit: knowledge and performance questions and direct observation.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks must be undertaken in:	visual line of sight, visual meteorological conditions
Performance may be demonstrated in:	single engine RPA multi engine RPA
Performance may be demonstrated on a RPA with:	fully functioning controls with the use of a suitable simulator
RPA may include:	remotely piloted aircraft (rpa)/unmanned aircraft
Crew may include:	remote pilot observer
Instruments may be:	instrumentation associated with the particular system
Limitations may be imposed by:	prevailing visibility
Class of airspace is:	Class G airspace, as designated by the Civil Aviation Safety Authority restricted and danger areas military control zones
Turns may include:	level climbing descending
Checklists may include:	climb cruise approach descent pre-landing final
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Procedures maintaining compliance with airspace requirements are:	geographical limits of the flight area is demonstrated on a chart or electronic display prominent geographical features are identified using a chart the position of controlled airspace is determined using a chart and geographical features restricted areas are identified using a chart and geographical features
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders including Day Visual Flight Rules (Day VFR) in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Manual of Standards Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence requirements of the Civil Aviation Safety Authority (CASA) such as: RPA Level 1 Syllabus Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions

Unit Sector(s)

Not applicable.

Competency Field

Y - Aircraft Operation and Traffic Management

AVIY3076A Recover remote pilot aircraft (RPA)

Modification History

Release 1. This is the first release of this unit.

This unit replaces and is equivalent to AVIY3070A Recover remote pilot aircraft (RPA).

Unit Descriptor

This unit involves the skills and knowledge required to recover a remote pilot aircraft (RPA), including controlling the rate of descent, maintaining directional control, minimising bouncing, and stopping the RPA within the available recovery area. It also includes completion of post recovery checks and the performance of a mis-handled landing/ go-around when required.

Application of the Unit

Work must be carried out in compliance with the relevant licence and RPAS rating requirements of the Civil Aviation Safety Authority (CASA); relevant airspace control requirements; Visual Meteorological Conditions (VMC); regulations, safety codes, protocols and procedures relevant to recovering an RPA.

Use for Defence Aviation is to be in accordance with relevant Defence Orders and Instructions

Operations are conducted across a variety of operational contexts within the Australian aviation industry.

Work is performed under limited supervision.

Licensing/Regulatory Information

Refer to Application of the Unit.

Pre-Requisites

Nil.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

1	Recover RPA	1.1	RPA is recovered at a controlled rate of descent
1.2	Directional control is maintained at all times
1.3	Bouncing of RPA is minimized appropriately
1.4	RPA is stopped within the available area
1.5	Post-recovery checks are performed in accordance with approved checklist and in accordance with manufacturer instructions and workplace procedures
2	Manage aborted / rejected recovery	2.1	Situations requiring go-around/position hold are correctly identified
2.2	Go-around/position hold is performed in accordance with workplace requirements and regulatory requirements
2.3	Effective communication with relevant others is undertaken as required according to workplace procedures
2.4	Power is applied and RPA is manoeuvred clear of the ground as applicable and in accordance with workplace procedures
2.5	Allowance for wind velocity is made during go-around/position hold as applicable
2.6	Post recovery abort/rejection procedures are implemented according to workplace procedures

Required Skills and Knowledge

This section describes the knowledge and skills required for this unit.
Required knowledge:
Risk identification, analysis and control
Error management, including error types, causes and consequences as relevant to this unit
Human performance and its limitations, including the senses, memory and situational awareness as relevant to this unit
The decision making process as relevant to this unit
Management of fatigue as relevant to this unit
Stress, workload and time pressure management in relation to this unit
Effective communication as relevant to this unit.
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
In Defence context, relevant Defence Orders and Instructions
Relevant work health and safety (WHS)/occupational health and safety (OHS) and environmental procedures and regulations
Principles of aerodynamics
Recovery procedures
All required checklist items
The causes of loss of directional control during Recovery
The aerodynamic forces involved during recovery, low speed flight and flare
The effect of wind on recovery performance
Effect of light, and sun on recovery management
How to calculate a cross wind component
Windsock and other indicators that are used to determine wind velocity

Required skills:
Exercise sound judgment sufficient to perform recovery procedures
Recognise and respond to conditions leading to a go-around/position hold
Carry out correct procedures in the event of a go-around/position hold
Use of instruments and displays to monitor RPA performance
Maintain compliance with regulatory requirements
Communicate effectively with others when recovering an RPA including use of radio
Read and interpret instructions, regulations, procedures and other information relevant to recovering an RPA
Interpret and follow operational instructions and prioritise work
Operate electronic communication equipment to required protocol
Work collaboratively with others when recovering an RPA
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when recovering an RPA in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when recovering an RPA
Apply precautions and required action to minimise, control or eliminate hazards that may exist when recovering an RPA
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement WHS/OHS procedures and relevant regulations
Identify and correctly use equipment required when recovering an RPA

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the Elements, Performance Criteria, Required Skills, Required Knowledge and include: risk management human factors safety management systems and: required knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement.
Context of and specific resources for assessment	Performance is demonstrated consistently over time and in a suitable range of contexts. Resources for assessment include access to: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace. In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.
Method of assessment	Practical assessment must occur in a: real or appropriately simulated environment. A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate to this unit: knowledge and performance questions and direct observation.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks must be undertaken in:	visual line of sight visual metrological conditions
Performance may be demonstrated in:	single engine RPA multi engine RPA
Performance may be demonstrated on an RPA with:	fully functioning controls with the use of a suitable simulator
Aircraft may include:	remotely piloted aircraft/unmanned aircraft
Crew may include:	remote pilot observer
Instruments may be:	instrumentation associated with the particular system
Limitations may be imposed by:	local noise abatement requirements and curfews
Classes of airspace must be:	Class G airspace, as designated by the Civil Aviation Safety Authority restricted and danger areas military control zones
Recoveries may include:	normal recoveries recoveries in crosswind abnormal recoveries
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to the landing of a RPA in Defence context, relevant Defence Orders and Instructions Fight Manual Manual of Standards operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory WHS/OHS legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as: Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions

Unit Sector(s)

Not applicable.

Competency Field

Y - Aircraft Operation and Traffic Management

AVIY3077A Manage remote pilot aircraft systems (RPAS) in abnormal flight situations

Modification History

Release 1. This is the first release of this unit.

This unit replaces and is equivalent to AVIY3071A Manage remote pilot aircraft systems (RPAS) in abnormal flight conditions.

Unit Descriptor

This unit involves the skills and knowledge required to accurately assess an abnormal situation and perform immediate and subsequent actions, configure the remote pilot aircraft (RPA), select an emergency recovery area and land with no injury to personnel or damage to the aircraft or property.

Abnormal situations may include engine failure at launch or during flight; a stall; an incipient or full spin; a forced recovery; or other abnormal operational situations involving equipment, instruments, control, airframe, fire or other emergencies.

Application of the Unit

Work must be carried out in compliance with the relevant licence and RPAS rating requirements of the Civil Aviation Safety Authority (CASA); relevant airspace control requirements; Visual Meteorological Conditions (VMC); regulations, safety codes, protocols and procedures relevant to managing abnormal RPA flight situations.

Use for Defence Aviation is to be in accordance with relevant Defence Orders and Instructions.

Operations are conducted across a variety of operational contexts within the Australian Aviation Industry.

Work is performed under limited supervision.

Note:
Where an abnormal situation might potentially cause damage to the RPAS and/or be harmful to personnel and property, evidence for assessment purposes should be obtained from other than observation of performance in an actual abnormal operational situation (e.g. through using an appropriate simulator and/or structured questioning, or termination of a simulated forced recovery at a point where the assessment of an outcome can be made).

Licensing/Regulatory Information

Refer to Application of the Unit.

Pre-Requisites

Nil.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

1	Manage loss of thrust after take-off	1.1	Loss of thrust is identified as an abnormal situation
1.2	RPA is controlled at all times according to workplace procedures
1.3	Immediate recovery actions are performed in accordance with Flight Manual/Pilot's Operating Handbook (POH)
1.4	A recovery area within gliding distance is selected, and emergency procedures are performed in accordance with Flight Manual/POH
1.5	Appropriate flight profile is flown to enable controlled recovery
1.6	Controlled recovery is achieved according to workplace procedures
2	Perform forced recovery following loss of thrust	2.1	Control of RPA is maintained at all times
2.2	Immediate actions are performed in accordance with Flight Manual/Pilot's Operating Handbook (POH)
2.3	A recovery area within gliding distance is selected and RPA is manoeuvred to nominated recovery area as applicable
2.4	Consideration is given to restarting the engine when appropriate
2.5	Flight profile is flown from which a controlled recovery could be achieved
2.6	Controlled recovery is achieved according to workplace procedures
3	Recognise and recover from stall	3.1	Stall signs and symptoms are recognised
3.2	Height loss, consistent with RPA type is identified
3.3	RPA altitude and power settings are adjusted to resume normal flight on advent of stall
4	Recognise and recover from an incipient spin	4.1	Incipient spin signs and symptoms are recognized
4.2	Recovery at incipient spin stage (stall with wing drop) is performed and controlled flight is resumed
4.3	Recovery at incipient spin stage during a turn is performed and controlled flight is resumed
5	Conduct precautionary search and recovery	5.1	Search and recovery intentions are communicated to the RPA crew
5.2	Aircraft is configured for appropriate inspection flight profile
5.3	Recovery area is selected and inspected for suitability of safe approach, recovery distance, surface, and obstacle clearance.
6	Manage RPAS abnormal and emergency situations	6.1	Abnormal and emergency situations are identified, and managed in accordance with relevant emergency procedures and regulatory requirements
6.2	Appropriate emergency procedures are followed in accordance with Flight Manual/POH and published procedures while maintaining control of the RPA
6.3	Control of RPA is maintained at all times

Required Skills and Knowledge

This section describes the knowledge and skills required for this unit.
Required knowledge:
Risk identification, analysis and control
Error management, including error types, causes and consequences as relevant to this unit
Human performance and its limitations, including the senses, memory and situational awareness as relevant to this unit
The decision making process as relevant to this unit
Management of fatigue as relevant to this unit
Stress, workload and time pressure management in relation to this unit
Effective communication as relevant to this unit
Relevant sections of Civil Aviation Regulations and Orders pertaining to abnormal flight situations
In Defence context, relevant Defence Orders and Instructions
Relevant work health and safety (WHS)/occupational health and safety (OHS) and environmental procedures and regulations
Principles of aerodynamics
Functions and effects of all RPA flight controls
Controllability checks and external inspection procedures
Engine failure emergency procedures
Explain the effects of a partial engine failure on RPA performance with respect to straight and level flight and turning while maintaining level flight
Describe the hazards associated with turning an RPA at slow speed using large angles of bank while maintaining level flight following a partial engine failure after launch
Explain what factors should be considered when deciding whether to recover immediately or proceed to a more suitable recovery area after a partial engine failure
Practical action plans for use in the event of an engine failure after launch
A plan of action to be used in the event of an engine failure in flight, other than after launch
Factors affecting a stall
Symptoms of the approach to the stall and the stall
Causes of stalling
Recovery techniques
The potential dangers of unbalanced flight at slow speed
Actions required to recover from an incipient spin (wing drop at point of stall) if applicable
Action required to recover from a stall during a turn if applicable
Spin entry and recovery techniques if applicable
The difference between a spin and spiral dive
Height loss whilst gliding including minimum height to achieve safe turns towards selected recovery area
Action planning processes
All applicable checklist items
Emergency radio procedures
Actions to be conducted following a forced recovery
Hazards associated with flying operations at low level
Ditching procedures when specified in the Flight Manual/Pilot's Operating Handbook (POH) or company operations manual

Required skills:
Operate the RPA within its limitations,
Compensate for the secondary effects of controls if applicable
Identify symptoms of incipient and developed stalls if applicable
Recognise situations which may require a precautionary recovery
Perform various functions simultaneously as required
Ensure compliance with relevant emergency procedures and regulatory requirements
Select and use relevant equipment in abnormal RPA flight situations
Use instruments and displays to monitor RPA performance
Communicate effectively with others when managing abnormal RPA flight situations including radio use
Read and interpret instructions, regulations, procedures and other information relevant to managing abnormal RPA flight situations
Interpret and follow operational instructions and prioritise workload
Complete documentation related to abnormal RPA flight situations
Operate electronic communication equipment to required protocol
Work collaboratively with others when managing abnormal RPA flight situations
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when managing abnormal RPA flight situations in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when managing abnormal RPA flight situations
Apply precautions and required action to minimise, control or eliminate hazards that may exist during abnormal RPA flight situations
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and WHS/OHS standards
Implement WHS/OHS procedures and relevant regulations
Identify and correctly use equipment required to manage abnormal aircraft flight situations

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the Elements, Performance Criteria, Required Skills, Required Knowledge and include: risk management human factors safety management systems and: required knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over time and in a suitable range of contexts. Resources for assessment include access to: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace. In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.
Method of assessment	Practical assessment must occur in a: real or appropriately simulated environment. A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate to this unit: knowledge and performance questions and direct observation.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	Visual Line of Sight Visual Meteorological conditions
Performance may be demonstrated in:	single engine RPA multi engine RPA synthetic training device approved by appropriate authority variable air traffic conditions variable flight situations abnormal situations
Performance may be demonstrated on an aircraft with:	fully functioning controls with the use of a suitable simulator
Aircraft may include:	Remotely Piloted Aircraft (RPA)/Unmanned aircraft
Crew may include:	Remote Pilot Remote Observer Payload and Sensor operators, managers or technicians
Instruments may be:	fitted flight instruments head up displays Graphic displays and screens
Limitations may be imposed by:	local noise abatement requirements and curfews
Classes of airspace must be:	in Class G airspace as designated by the regulator, and may be in: restricted and danger areas military control zones
Abnormal conditions may include:	engine failure at take-off engine failure during flight stall incipient spin forced landing RPAS abnormal operational situations involving equipment, instruments, control, airframe, fire or other emergency
Landing and recovery areas may include:	sealed gravel grass
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to the various abnormal flight situations including Day Visual Flight Rules (Day VFR) in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Manual of Standards Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) charts operations manuals approved checklists emergency procedures workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory WHS/OHS legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as: Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions

Unit Sector(s)

Not applicable.

Competency Field

Y - Aircraft Operation and Traffic Management

AVIY3078A Manage remote pilot aircraft systems (RPA) energy source requirements

Modification History

Release 1. This is the first release of this unit.

This unit replaces and is equivalent to AVIY3072A Manage remote pilot aircraft systems (RPA) energy source.

Unit Descriptor

This unit involves the skills and knowledge required to manage remote pilot aircraft systems (RPA) energy source, including determining RPA energy source requirements and performing the necessary calculations, refueling the RPA where appropriate and ensuring the energy source system is configured and operated for maximum safety and efficiency in the prevailing flight conditions.

It also includes calculating requirements, configuring the energy source system and making adjustments to achieve best range and best endurance within prescribed safety parameters.

Application of the Unit

Work must be carried out in compliance with the relevant licence and RPAS rating requirements of the Civil Aviation Safety Authority (CASA); relevant airspace control requirements; Visual Meteorological Conditions (VMC); regulations, safety codes, protocols and procedures relevant to managing an RPA energy source.

Use for Defence Aviation is to be in accordance with relevant Defence Orders and Instructions

Operations are conducted across a variety of operational contexts within the Australian Aviation Industry.

Work is performed under limited supervision.

Licensing/Regulatory Information

Refer to Application of the Unit.

Pre-Requisites

Nil.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

1	Plan energy source requirements	1.1	Total en route and reserve energy source requirements are calculated and determined in accordance with RPA type specific requirements
1.2	Adjusted allowances are made for possible abnormal or emergency situations
1.3	Energy source calculations are documented in accordance with workplace procedures
2	Manage energy source system	2.1	Energy source contents and quality are inspected and confirmed before launch
2.2	RPA is configured to achieve desired profile, range or endurance status
2.3	Potential hazards are anticipated and relevant controls are implemented
2.4	Energy source system is operated in accordance with Flight Manual/Pilot's Operating Handbook (POH)
2.5	Energy source status is monitored throughout flight and modified appropriately as circumstances change
2.6	Workplace work health and safety (WHS)/ occupational health and safety (OHS) procedures are followed at all times when carrying out energy source management procedures
3	Refuel/recharge RPA	3.1	Appropriate precautions are undertaken to ensure the safety of personnel and property during refueling/recharging operations
3.2	RPA is correctly refueled/recharged in accordance with Flight Manual/POH, WHS/OHS requirements, regulatory requirements and workplace procedures

Required Skills and Knowledge

This section describes the knowledge and skills required for this unit.
Required knowledge:
Risk identification, analysis and control
Error management, including error types, causes and consequences as relevant to this unit
Human performance and its limitations, including the senses, memory and situational awareness as relevant to this unit
The decision making process as relevant to this unit
Stress, workload and time pressure management in relation to this unit
Effective communication as relevant to this unit
Energy source principles relating to RPAS
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
In Defence context, relevant Defence Orders and Instructions
Relevant WHS/OHS and environmental procedures and regulations
Principles of RPA energy source systems
The energy source consumption of the RPA at varying propulsion and systems power settings
Factors affecting energy source consumption
Calculation of conversion between imperial, United States and metric measures
Mixture leaning or power conservation techniques
The energy source reserve requirement for RPA
Regulations and procedures for refueling/recharging RPA
Methods of identifying applicable grade of fuel/ fuel cell/battery for RPA type
The dangers of using the incorrect grade of fuel/fuel cell/battery
The operation of the specific RPA energy source system according to manufacturer instructions
Aerodynamic, engine and airframe requirements for RPA to achieve best range and endurance
Hazards that exist when refueling/recharging RPA and related hazard control procedures and precautions
Problems that may occur when managing RPA energy source and appropriate action that should be taken in each case

Required skills:
Plan RPA energy source requirements
Refuel/recharge an RPAS energy sources
Manage the operation of an RPAS energy source systems
Calculate energy source allowances, consumption and endurance
Recognise deteriorating situations impacting on energy source requirements
Monitor energy source usage to achieve desired profile, range or endurance following configuration changes
Implement safety precautions during RPA refueling/recharging
Maintain compliance with regulatory requirements
Maintain workplace records relevant to RPA energy source management
Read and interpret instructions, regulations, procedures and other information relevant to managing RPAS energy sources
Identify applicable grade of fuel/fuel cell/battery for RPAS type
Perform energy source quality control checks
Apply relevant safety practices and regulations
Communicate effectively with others when managing RPAS energy source
Interpret and follow operational instructions and prioritise work
Complete documentation related to managing RPAS energy source
Operate electronic communication equipment to required protocol
Work collaboratively with others when managing RPAS energy source
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when managing RPAS energy source in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when managing RPAS energy source
Apply precautions and required action to minimise, control or eliminate hazards that may exist when managing RPAS energy source
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and WHS/OHS standards
Implement WHS/OHS procedures and relevant regulations
Identify and correctly use equipment required when managing RPAS energy source

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the Elements, Performance Criteria, Required Skills, Required Knowledge and include: risk management human factors safety management systems and: required knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over time and in a suitable range of contexts. Resources for assessment include access to: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace. In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.
Method of assessment	Practical assessment must occur in a: real or appropriately simulated environment. A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate to this unit: knowledge and performance questions and direct observation.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	visual line of sight visual meteorological conditions
Performance may be demonstrated in:	single engine RPA multi engine RPA
Performance may be demonstrated on an RPA with:	fully functioning controls the use of a suitable simulator
RPA may include:	remotely piloted RPA/unmanned RPA
Crew may include:	remote pilot remote observers sensor and payload operators/managers or technicians
Instruments may be:	fitted flight instruments head up displays displays
Limitations may be imposed by:	local noise abatement requirements and curfews local aviation limitations / procedures
Classes of airspace must be:	in Class G airspace,as designated by the regulator, and may be in: restricted and danger areas military control zones
Equipment for energy source transfer will be:	as appropriate for the type of RPA and the energy source being used
energy source may include:	power producing sources that power the on-board systems and thrust producing components of the specific RPA liquid fuel battery charger gas solar other renewable energy other power producing source
Energy source allowances may be made for:	fixed energy source reserves en route and destination meteorological forecasts holding requirements
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders including Day Visual Flight Rules (Day VFR) in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) RPA performance manual Manual of Standards Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) or equivalent charts operations manuals approved checklists energy source log workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and RPA rating requirements of the Civil Aviation Safety Authority (CASA) such as: Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions

Unit Sector(s)

Not applicable.

Competency Field

Y - Aircraft Operation and Traffic Management

AVIY4001B Control aeroplane on the ground

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to control an aeroplane on the ground including starting and stopping an aeroplane engine, fulfilling all required safety requirements, performing pre-taxi functions and manoeuvring the aeroplane on the ground without incident. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) and/or ADF; airspace control requirements and Day Visual Flight Rules (Day VFR); and aircraft control principles, regulations, safety codes, protocols and procedures relating to controlling an aeroplane on the ground. Operations are conducted as part of commercial or military aircraft activities across a variety of operational contexts within the Australian aviation industry. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under limited supervision. This unit is nominally packaged at Certificate IV.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Start and stop engine	1.1 Pre-start and after-start checks are completed in accordance with Flight Manual/POH 1.2 Engine is started and shut down in accordance with Flight Manual/POH 1.3 Emergencies are managed in accordance with Flight Manual/POH and regulatory requirements 1.4 Pre-and after shutdown checks are completed in accordance with Flight Manual/POH 1.5 Complies with manufacturers limitations and reports deviations when appropriate 1.6 Aeroplane is positioned to ensure safety when starting engine
2 Taxi aeroplane	2.1 ATIS reports and taxi clearance are obtained where applicable 2.2 Aeroplane is taxied at a safe speed and in accordance with prevailing aerodrome, traffic, surface and weather conditions 2.3 Brake and instrument checks are performed clear of conflicting traffic and other hazards to confirm serviceability 2.4 Engine handling and braking on the ground is in accordance with Flight Manual/POH 2.5 Airfield markings/lights/signals/indicators are interpreted and complied with 2.6 Maintains lookout and right-of-way rules and complies with ATC or marshalling instructions when applicable 2.7 Adverse effect of propeller slipstream or jetwash on other aeroplanes, aerodrome facilities and personnel is avoided 2.8 Inspection of taxi path is carried out when surface conditions are obscured

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
In Defence context, relevant Defence Orders and Instructions
Relevant OH&S and environmental procedures and regulations
Relevant aeroplane/equipment characteristics including starter system limitations, fuel system including cause and effect of fuel vaporisation, and aeroplane braking and steering systems
On-ground control procedures including pre-start checks, clearing of propellers, use of filtered air, hot and cold engine start, after-start checks, pre-shutdown checks, actions in the event of brake or tyre failure, aeroplane emergency management, and engine hand-start procedures where applicable
Aerodrome markings, lighting and marshalling signals
Relevant sections of the Flight Manual/POH
Local air traffic control procedures
Aeroplane type recognition
Required skills:
Control an aeroplane on the ground in accordance with Flight Manual/POH
Control and manage emergencies
Manoeuvre aeroplane on the ground without incident
Perform various on-ground functions simultaneously as required
Interpret marshalling signals
Interpret airfield diagrams
Identify suitable parking areas
Comply with regulatory requirements and local air traffic control instructions
Interpret and communicate operational information
Select and use relevant equipment including throttle, steering and brakes
Use instruments to monitor aeroplane performance
Communicate effectively with others when controlling an aeroplane on the ground
Read and interpret instructions, regulations, procedures and other information relevant to controlling an aeroplane on the ground
Interpret and follow operational instructions and prioritise work
Complete documentation related to controlling an aeroplane on the ground
Operate electronic communication equipment to required protocol
Work collaboratively with others when controlling aeroplane on the ground
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when controlling an aeroplane on the ground in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when controlling an aeroplane on the ground
Apply precautions and required action to minimise, control or eliminate hazards that may exist when controlling an aeroplane on the ground
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required when controlling an aeroplane on the ground

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	variable weather conditions in accordance with Day Visual Flight Rules
Performance may be demonstrated in:	single engine aeroplane multi engine aeroplane variable air traffic conditions variable weather conditions variable ground traffic conditions abnormal situations classes of airspace as designated by the Civil Aviation Safety Authority
Performance may be demonstrated on an aeroplane with:	fully functioning dual controls an electronic intercom system dual control brakes (if propeller-driven) a constant speed propeller a cruise speed of at least 120 kts TAS at cruise power a suitable means of simulating instrument flight conditions
Aeroplane may include:	fixed wing other commercial or military aircraft
Crew may include:	single pilot multi crew
Instruments may be:	fitted flight instruments head up displays
Limitations may be imposed by:	local noise abatement requirements and curfews airspace endorsements
Classes of airspace may be:	as designated by the regulator restricted and danger areas military control zones Air Defence Identification Zones
Surfaces may include:	sealed gravel grass
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to the control of aircraft on the ground including Day Visual Flight Rules (Day VFR) in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Manual of Standards - Pilot Licensing (MOS-PL) operations manuals local air traffic control instructions approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in ADF context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as: Day VFR Syllabus Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	Y - Aircraft Operation and Traffic Management

AVIY4002B Take off aeroplane

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to perform an aeroplane take-off, including completing pre-take-off checks, take-off procedures, after take-off checks and a rejected take-off. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) and/or ADF; airspace control requirements and Day Visual Flight Rules (Day VFR); and aircraft control principles, regulations, safety codes, protocols and procedures relevant to aeroplane take-off. Operations are conducted as part of commercial and military aircraft activities across a variety of operational contexts within the Australian aviation industry. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under limited supervision. This unit is nominally packaged at Certificate IV.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Carry out pre-take-off procedures	1.1 Pre-take-off briefing is completed 1.2 Approved pre-take-off and line up checklists are completed in accordance with Flight Manual/POH or company operations manual 1.3 Aeroplane is lined up in the centre of the runway in take-off direction 1.4 Air Traffic Control clearances are obtained where applicable
2 Take off aeroplane	2.1 Take-off power is applied, aeroplane is maintained aligned with centre of runway with wings maintained level and rotated at manufacturers recommended speed to achieve planned climb performance 2.2 Aeroplane is configured for nominated climb profile, and tracking on centreline of runway is maintained 2.3 Lookout is maintained using a systematic scan technique at a rate determined by traffic density, visibility and terrain 2.4 Separation with all circuit traffic is maintained 2.5 Radiotelephone listening watch is maintained 2.6 Local and published noise abatement requirements and curfews are observed 2.7 After take-off checks are performed in accordance with approved checklist
3 Perform rejected take-off	3.1 Rejected take-off requirement is identified 3.2 Power is reduced smoothly and promptly 3.3 Braking devices are activated 3.4 Control is maintained to bring the aeroplane to a safe stop 3.5 Associated procedures and/or checklists are initiated and completed

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
In ADF context, relevant Defence Orders and Instructions
Calculation of crosswind components
Relevant OH&S and environmental procedures and regulations
Principles of aerodynamics
Purpose and functions of aeroplane systems
Functions and effects of all aeroplane controls
All pre-take-off and after take-off checks
Aeroplane take-off performance
Air traffic requirements
Factors affecting take-off distance and initial climb performance
Procedures for the use of take-off performance charts
Factors affecting directional control of the aeroplane
Problems that may occur when taking off an aeroplane and appropriate action that should be taken in each case
Manufacturers specifications relating to the operation of aeroplane
Obstacle clearance requirements
Required skills:
Apply take-off procedures in accordance with regulatory requirements
Compensate for the secondary effects of controls
Interpret windsock indications
Comply with air traffic instructions and regulatory requirements
Maintain awareness of the circuit traffic situation
Manage take-off emergencies
Identify surface conditions, obstructions, other crossing traffic on runways and taxiways, or other hazards that might hinder a safe take-off
Communicate effectively with others when taking off an aeroplane
Read and interpret instructions, regulations, procedures and other information relevant to taking off an aeroplane
Interpret and follow operational instructions and prioritise work
Complete documentation related to taking off an aeroplane
Operate electronic communication equipment to required protocol
Work collaboratively with others when taking off an aeroplane
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when taking off an aeroplane in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when taking off an aeroplane
Apply precautions and required action to minimise, control or eliminate hazards that may exist when taking off an aeroplane
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required when taking off an aeroplane

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	variable weather conditions in accordance with Day Visual Flight Rules
Performance may be demonstrated in:	single engine aeroplane multi engine aeroplane variable air traffic conditions variable flight situations abnormal situations classes of airspace as designated by the Civil Aviation Safety Authority
Performance may be demonstrated on an aeroplane with:	fully functioning dual controls an electronic intercom system dual control brakes (if propeller-driven) a constant speed propeller a cruise speed of at least 120 kts TAS at cruise power
Aeroplane may include:	fixed wing other commercial or military aircraft
Crew may include:	single pilot multi crew
Instruments may be:	fitted flight instruments head up displays
Limitations may be imposed by:	local noise abatement requirements and curfews
Classes of airspace may be:	as designated by the regulator restricted and danger areas military control zones Air Defence Identification Zones
Runways may include:	sealed gravel grass
Take-off must include:	normal crosswind
Pre-take-off briefings may include:	departure procedures actions in the event of non-normal or emergency situations
Air Traffic Control clearances may include:	line-up take-off departure
Braking devices may include:	wheel brakes spoilers prop fine/reverse thrust reverse other drag devices
Rejected take-off requirement may include:	aeroplane malfunction flight strip obstruction ATC direction aeroplane performance
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to taking off an aeroplane, including Day Visual Flight Rules (Day VFR) in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Manual of Standards - Pilot Licensing (MOS-PL) Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) take-off reference charts approved operators manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as: Day VFR Syllabus Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	Y - Aircraft Operation and Traffic Management

AVIY4003B Control aeroplane in normal flight

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to control an aeroplane in normal flight, including climbing an aeroplane, maintaining straight and level flight, descending an aeroplane, turning an aeroplane, controlling an aeroplane at slow speed, and performing circuits and approaches. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) and/or ADF; airspace control requirements and Day Visual Flight Rules (Day VFR); and aircraft control principles, regulations, safety codes, protocols and procedures relevant when controlling an aeroplane in normal flight. Operations are conducted as part of commercial or military aircraft activities across a variety of operational contexts within the Australian aviation industry. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under limited supervision. This unit is nominally packaged a Certificate IV.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Climb aeroplane	1.1 Adjustments are made to attitude and power to achieve an increase of altitude at normal, maximum rate (VY), maximum angle (VX) and cruise conditions of flight during straight and turning manoeuvres 1.2 Aeroplane is maintained in balanced flight and trimmed 1.3 Aeroplane is levelled off from climb at nominated altitude using standard aeroplane procedures 1.4 Flightpath clearance is ensured 1.5 Climb checks are completed 1.6 Air traffic control altitude restrictions are observed
2 Maintain straight and level flight	2.1 Power, attitude and configuration are set to achieve straight and level flight 2.2 Aeroplane is maintained in balanced flight and trimmed 2.3 Altitude and heading are maintained within tolerances 2.4 Flightpath clearance is ensured
3 Descend aeroplane	3.1 Power, attitude and configuration are set to achieve descent during glide, power assisted flight and approach profiles 3.2 Aeroplane is maintained in balanced flight and trimmed 3.3 Aeroplane is levelled from a descent at a nominated altitude 3.4 Flightpath clearance is ensured 3.5 Air traffic control altitude restrictions are observed 3.6 Aeroplane does not exceed operating limits during descent 3.7 Effects of undercarriage and flaps are managed 3.8 Descent checks are completed
4 Turn aeroplane	4.1 'Airspace cleared' procedure is carried out 4.2 Heading is altered in balanced flight during level, climbing, descending and gliding manoeuvres and turns are performed at varying rates to achieve specified tracks 4.3 Turn on to nominated heading or geographical feature is achieved 4.4 Aeroplane does not exceed operating limits during turns
5 Control aeroplane at slow speed	5.1 Pre-manoeuvre checks are completed in accordance with operating procedures 5.2 Aeroplane is flown at minimum clean approach speed and at minimum landing configuration approach speed as specified in Flight Manual/POH in balanced flight 5.3 Height awareness is maintained during slow speed flight 5.4 Recovery to cruise speed is achieved whilst maintaining height
6 Perform circuits and approaches	6.1 Traffic patterns are conducted in accordance with AIP procedures appropriate to the aeroplane type with allowance for wind velocity on all legs of the circuit 6.2 All checklists are completed and radiotelephone procedures followed 6.3 The approach path is appropriately intercepted and maintained in a manner applicable to the aeroplane type, whilst remaining clear of other traffic 6.4 Traffic conflict or adverse flight conditions are recognised when they arise and a go-around is performed from any position in the traffic pattern 6.5 Right of way rules are applied and complied with 6.6 Radio listening watch is maintained in accordance with established procedures 6.7 Aeroplane is configured for landing
7 Comply with airspace requirements	7.1 While aeroplane is maintained within a specified area, compliance is maintained with air traffic requirements and controlled or restricted airspace conditions or limitations 7.2 Appropriate reactions are made to factors which may affect the safe progress of the flight 7.3 Awareness of aeroplane position is maintained using charts and geographical features 7.4 Radio listening watch is maintained in accordance with established procedures 7.5 Weather conditions are monitored and an appropriate action is taken 7.6 Local and published noise abatement requirements and curfews are observed

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Regulations and Orders
In Defence context, relevant Defence Orders and Instructions
Relevant OH&S and environmental procedures and regulations
Principles of aerodynamics
Functions and effects of all aeroplane controls
Procedures for setting power in normally aspirated, turbocharged or supercharged engines as applicable
Theory and application of best rate and angle of climb
Use of instruments to monitor aeroplane performance
Relationship of attitude and power to trim
Use of trim controls
Use of autopilot/flight director functions where applicable
Operation of stall warning devices fitted to aeroplane
Effects of flap
Use of flap
The effects of excessive cooling on engine performance
Effects of carburettor or intake icing
The effects and use of carburettor heat or de-icing systems
The requirements and procedures for maximum rate descent
Hazards during maximum rate descent
'Airspace cleared' procedure to be carried out before all turns
The effect of turning and acceleration on magnetic compass accuracy
The tendency to under bank in descending turn and over bank in a climbing turn
Cause of and compensation for aileron drag
The effect of angle of bank and load factor on stall speeds
Circuit patterns and procedures
Go-around procedures from base leg and final approach
Pre-landing checks
After take-off checks
The dangers of turbulence and wake turbulence when flying at low speed
The effect of turning and acceleration on magnetic compass accuracy
Day VFR criteria
Required skills:
Apply the techniques of straight and level, climbing and descending flight to achieve a consistent traffic pattern and approach to landing
Compensate for the secondary effects of controls
Perform various functions simultaneously as required
Maintain separation between aircraft
Remain within a designated area whilst complying with airspace and air traffic requirements
Use instruments to monitor aeroplane performance
Maintain compliance with regulatory requirements
Communicate effectively with others when controlling an aeroplane in normal flight including use of radio
Read and interpret instructions, regulations, procedures and other information relevant to controlling an aeroplane in normal flight
Interpret and follow operational instructions and prioritise work
Complete documentation related to controlling an aeroplane in normal flight
Operate electronic communication equipment to required protocol
Work collaboratively with others when controlling an aeroplane in normal flight
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when controlling an aeroplane in normal flight in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when controlling an aeroplane in normal flight
Apply precautions and required action to minimise, control or eliminate hazards that may exist when controlling an aeroplane in normal flight
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required when controlling an aeroplane in normal flight

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	variable weather conditions in accordance with Day Visual Flight Rules
Performance may be demonstrated in:	single engine aeroplane multi engine aeroplane variable air traffic conditions variable flight situations abnormal situations classes of airspace as designated by the Civil Aviation Safety Authority
Performance may be demonstrated on an aeroplane with:	fully functioning dual controls an electronic intercom system dual control brakes (if propeller-driven) a constant speed propeller a cruise speed of at least 120 kts TAS at cruise power a suitable means of simulating instrument flight conditions
Aeroplane may include:	fixed wing other commercial or military aircraft
Crew may include:	single pilot multi crew
Instruments may be:	fitted flight instruments head up displays
Limitations may be imposed by:	local noise abatement requirements and curfews
Classes of airspace are:	those designated by the Civil Aviation Safety Authority
Runways may include:	sealed gravel grass
Turns may include:	level climbing descending
Checklists may include:	climb cruise approach descent pre-landing final
Circuit height may include:	standard low-level
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Procedures maintaining compliance with airspace requirements are:	geographical limits of the flight area is demonstrated on a chart prominent geographical features are identified using a chart the limits of the flight area are identified on the ground the position of controlled airspace is determined using a chart and geographical features restricted areas are identified using a chart and geographical features departure from the circuit area and transition to the flight area is completed without incident departure from the flight area and transition to the circuit area is completed without incident
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders including Day Visual Flight Rules (Day VFR) in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Manual of Standards - Pilot Licensing (MOS-PL) Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as: Day VFR Syllabus Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	Y - Aircraft Operation and Traffic Management

AVIY4004B Land aeroplane

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to land an aeroplane, including controlling the rate of descent, aligning the plane with runway centreline, maintaining directional control, minimising ballooning and bouncing, and stopping the aeroplane within the available runway length. It also includes completion of after-landing checks and the performance of a mishandled landing/ go-around when required. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) and/or ADF; airspace control requirements and Day Visual Flight Rules (Day VFR); and aircraft control principles, regulations, safety codes, protocols and procedures relevant to landing an aeroplane. Operations are conducted as part of commercial or military aircraft activities across a variety of operational contexts within the Australian aviation industry. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under limited supervision. This unit is nominally packaged at Certificate IV.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Land aeroplane	1.1 Aeroplane is landed at a controlled rate of descent with alignment above the runway centreline, within a specified area, without drift, and with directional control maintained 1.2 Aeroplane is stopped within the available runway length 1.3 Ballooning and bouncing are minimised and controlled in accordance with established aviation practice 1.4 After-landing checks are performed in accordance with approved checklist 1.5 Separation with conflicting air and ground traffic is maintained 1.6 Runway is vacated when practicable 1.7 Landing clearance is obtained at applicable airfields 1.8 Wake turbulence is avoided 1.9 Weather conditions are monitored
2 Manage mishandled landing	2.1 Decision to perform go-around is made when safe landing cannot be achieved 2.2 Power and configuration are selected to safely control aeroplane 2.3 Aeroplane is manoeuvred clear of the ground and after take-off procedures are conducted 2.4 Allowance for wind velocity is made during go-around 2.5 Wake turbulence is avoided

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
In Defence context, relevant Defence Orders and Instructions
Relevant OH&S and environmental procedures and regulations
Principles of aerodynamics
Circuit and landing procedures
All required checklist items
The causes of loss of directional control during landing
The aerodynamic forces involved during the flare
The effect of wind on landing performance
The cross wind limits for the aeroplane type flown
The techniques used to land an aeroplane in a cross wind
How to calculate a cross wind component
The causes of aquaplaning and procedures to avoid aquaplaning
Aeroplane performance calculation
Air traffic procedures
Windsock and other indicators that are used to determine wind velocity
Wake turbulence considerations
Steps for landing an aeroplane in normal headwind and crosswind
Touch&Go procedures
Required skills:
Exercise sound judgement sufficient to perform landing procedures
Compensate for the secondary effect of controls
Recognise and respond to conditions leading to a go-around
Carry out correct procedures in the event of a go-around
Calculate landing performance
Select and use relevant equipment, including trim controls, flaps, carburettor heat and braking devices
Use of instruments to monitor aeroplane performance
Maintain compliance with regulatory requirements
Communicate effectively with others when landing an aeroplane including use of radio
Read and interpret instructions, regulations, procedures and other information relevant to landing an aeroplane
Interpret and follow operational instructions and prioritise work
Complete documentation related to landing an aeroplane
Operate electronic communication equipment to required protocol
Work collaboratively with others when landing an aeroplane
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when landing an aeroplane in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when landing an aeroplane
Apply precautions and required action to minimise, control or eliminate hazards that may exist when landing an aeroplane
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required when landing an aeroplane

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	variable weather conditions in accordance with Day Visual Flight Rules
Performance may be demonstrated in:	single engine aeroplane multi engine aeroplane variable air traffic conditions variable flight situations abnormal situations classes of airspace as designated by the Civil Aviation Safety Authority
Performance may be demonstrated on an aeroplane with:	fully functioning dual controls an electronic intercom system dual control brakes (if propeller-driven) a constant speed propeller a cruise speed of at least 120 kts TAS at cruise power a suitable means of simulating instrument flight conditions
Aeroplane may include:	fixed wing other commercial or military aircraft
Crew may include:	single pilot multi crew
Instruments may be:	fitted flight instruments head up displays
Limitations may be imposed by:	local noise abatement requirements and curfews
Classes of airspace may be:	as designated by the regulator restricted and danger areas military control zones Air Defence Identification Zones
Runways may include:	sealed gravel grass
Landings include:	normal crosswind flap flapless/non standard flap Touch & Go
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to the landing of an aeroplane in Defence context, relevant Defence Orders and Instructions Fight Manual/Pilot's Operating Handbook (POH) Manual of Standards - Pilot Licensing (MOS-PL) Aeronautical Information Publication (AIP) Landing Performance Charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as: Day VFR Syllabus Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	Y - Aircraft Operation and Traffic Management

AVIY4005B Execute advanced aeroplane manoeuvres and procedures

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to control the aeroplane in a range of situations by the application of advanced manoeuvres and procedures, including turning an aeroplane steeply, sideslipping the aeroplane and executing short take-offs and landings. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) and/or ADF; airspace control requirements and Day Visual Flight Rules (Day VFR); and aircraft control principles, regulations, safety codes, protocols and procedures relevant when executing advanced aeroplane manoeuvres and procedures. Operations are conducted as part of commercial or military aircraft activities across a variety of operational contexts within the Australian aviation industry. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under limited supervision. This unit is nominally packaged at Certificate IV.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Turn aeroplane steeply	1.1 Flightpath is cleared before and during turn 1.2 Level turn of nominated bank angle is achieved without altitude change to nominated heading 1.3 Descending turn of nominated bank angle is achieved to a nominated heading 1.4 Awareness of higher stall speed in turns is demonstrated 1.5 Aeroplane operating limits are not exceeded
2 Sideslip aeroplane	2.1 Yaw is induced to achieve increased rate of descent while maintaining track and airspeed 2.2 Recovery from sideslip is achieved and aeroplane is returned to balanced flight 2.3 Flightpath is cleared before and during manoeuvre 2.4 Glide speed is maintained
3 Execute short take-off	3.1 Take-off performance is calculated in accordance with performance chart 3.2 Pre-take-off, line-up and after take-off checks are performed in accordance with approved checklist and regulatory requirements 3.3 Aeroplane is lined up to enable use of maximum runway length 3.4 Short take-off technique is applied in accordance with Flight Manual/POH requirements 3.5 Separation with other traffic is maintained 3.6 Appropriate allowance is made for surface and wind conditions
4 Execute short landing	4.1 Landing performance is calculated in accordance with performance chart 4.2 Aeroplane is landed at nominated touchdown point using techniques and procedures in accordance with Flight Manual/POH requirements 4.3 Separation with other traffic is maintained 4.4 Appropriate allowance is made for surface and wind conditions 4.5 After landing checks are performed in accordance with approved checklist and regulatory requirements

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Regulations and Orders
In Defence context, relevant Defence Orders and Instructions
Relevant OH&S and environmental procedures and regulations
Principles of aerodynamics
Functions and effects of all aeroplane controls
Procedures for turning an aeroplane steeply
Procedures for sideslipping an aeroplane
Procedures for short take-offs and landings
The increased stalling speed in a steep turn
The increased induced drag during a steep turn
The effects of a sideslip on aeroplane performance
The effects of sideslipping on aeroplane on fuel, pitot and flap systems
Take-off and landing performance chart calculations
Ground hazards associated with minimum ground roll operations
The effects of g forces
The effects of maximum rate and minimum radius turns
Application of pre-manoeuvre checks in accordance with regulatory requirements and manufacturers procedures
Procedures and techniques for turning of an aeroplane steeply
Procedures and techniques for sideslipping of an aeroplane
Procedures and techniques for short take-offs and landings
Windsock and other indicators that are used to determine wind velocity
Local and published noise abatement requirements and curfews
Required skills:
Recognise flight situations which may require advanced manoeuvres and procedures, and apply the necessary techniques
Compensate for the secondary effects of controls
Conduct a steep turn
Sideslip an aeroplane
Complete short take-offs and landings
Monitoring functions of fuel systems
Maintain compliance with regulatory requirements
Select and use relevant equipment during the execution of advanced aeroplane manoeuvres and procedures
Use instruments to monitor aeroplane performance
Communicate effectively with others when executing advanced aeroplane manoeuvres and procedures
Read and interpret instructions, regulations, procedures and other information relevant to the execution of advanced aeroplane manoeuvres and procedures
Interpret and follow operational instructions and prioritise workload
Complete documentation related to advanced aeroplane manoeuvres and procedures
Operate electronic communication equipment to required protocol
Work collaboratively with others when executing advanced aeroplane manoeuvres and procedures
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when executing advanced aeroplane manoeuvres and procedures in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when executing advanced aeroplane manoeuvres and procedures
Apply precautions and required action to minimise, control or eliminate hazards that may exist during advanced aeroplane manoeuvres and procedures
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Pre-manoeuvre checks are performed in accordance with regulatory requirements and manufacturers procedures
Identify and correctly use equipment required to conduct advanced aeroplane manoeuvres and procedures

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	variable weather conditions in accordance with Day Visual Flight Rules
Performance may be demonstrated in:	single engine aeroplane multi engine aeroplane variable air traffic conditions variable flight situations abnormal situations classes of airspace as designated by the Civil Aviation Safety Authority
Performance may be demonstrated on an aeroplane with:	fully functioning dual controls an electronic intercom system dual control brakes (if propeller-driven) a constant speed propeller a cruise speed of at least 120 kts TAS at cruise power a suitable means of simulating instrument flight conditions
Aeroplane may include:	fixed wing other commercial or military aircraft
Crew may include:	single pilot multi crew
Instruments may be:	fitted flight instruments head up displays
Limitations may be imposed by:	local noise abatement requirements and curfews
Classes of airspace may be:	as designated by the regulator restricted and danger areas military control zones Air Defence Identification Zones
Advanced procedures may include:	turning an aeroplane steeply sideslipping the aeroplane executing short take-offs executing short landings
Runways may include:	sealed gravel grass
Steep turns may include:	collision avoidance max-rate
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders including Day Visual Flight Rules (Day VFR) in ADF context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Manual of Standards - Pilot Licensing (MOS-PL) Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in ADF context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as: Day VFR Syllabus Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	Y - Aircraft Operation and Traffic Management

AVIY4006B Manage abnormal aeroplane flight situations

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to accurately assess an abnormal situation and perform immediate actions, configure the aeroplane, select an emergency landing area and land with no injury to personnel or damage to the aeroplane or property. Abnormal situations may include engine failure at take-off or during flight; a stall; an incipient or full spin; a forced landing; or other abnormal operational situations involving equipment, instruments, control, airframe, fire or other onboard emergencies. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) and/or ADF; airspace control requirements and Day Visual Flight Rules (Day VFR); and aircraft control principles, regulations, safety codes, protocols and procedures relevant to managing abnormal aeroplane flight situations. Operations are conducted as part of commercial and military aircraft activities across a variety of operational contexts within the Australian aviation industry. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under limited supervision. This unit is nominally packaged at Certificate IV. Note: Where an abnormal situation might potentially cause damage to the aeroplane and/or be harmful to personnel, evidence for assessment purposes should be obtained from other than observation of performance in an actual abnormal operational situation (e.g. through using an appropriate simulator and/or structured questioning, or termination of a simulated forced landing at a point where the assessment of an outcome can be made).

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Manage engine failure after take-off	1.1 (In simulated conditions) Control of aeroplane is maintained 1.2 Immediate actions are performed in accordance with Pilot's Operating Handbook (POH) 1.3 A landing area within gliding distance is selected, and emergency procedures are performed in accordance with Flight Manual/POH 1.4 Flight profile is flown from which a controlled landing could be achieved 1.5 ATS or other agencies capable of providing assistance are advised of situation and intentions
2 Perform forced landing following engine failure	2.1 (In simulated conditions) Control of aeroplane is maintained 2.2 Immediate actions are performed in accordance with Pilot's Operating Handbook (POH) 2.3 A landing area within gliding distance is selected and aeroplane is manoeuvred to nominated landing area 2.4 Consideration is given to restarting the engine when appropriate 2.5 Flight profile is flown from which a controlled landing could be achieved 2.6 ATS or other agencies capable of providing assistance are advised of situation and intentions
3 Recognise and recover from stall	3.1 Stall signs and symptoms are recognised 3.2 Aeroplane attitude and power settings are adjusted to resume normal balanced flight on advent of stall in accordance with established aviation practice 3.3 Height loss is consistent with aeroplane type
4 Recognise and recover from an incipient spin	4.1 Incipient spin signs and symptoms are recognised 4.2 Recovery at incipient spin stage (stall with wing drop) is performed and controlled flight is resumed in accordance with established aviation practice 4.3 Recovery at incipient spin stage during a turn is performed and controlled flight is resumed
5 Conduct precautionary search and landing	5.1 Intentions are communicated to other traffic or agencies when appropriate 5.2 Aeroplane is configured for inspection flight profile 5.3 Landing area is selected and inspected for approach, landing distance, surface, and obstacle clearance to ensure aeroplane could be landed safely
6 Manage on-board abnormal and emergency situations	6.1 (In simulated conditions) Control of aeroplane is maintained 6.2 Abnormal and emergency situations are identified, and managed in accordance with relevant emergency procedures and regulatory requirements 6.3 Appropriate emergency procedures are followed in accordance with Flight Manual/POH and published procedures while maintaining control of the aeroplane 6.4 Requirement for emergency evacuation of aeroplane is identified 6.5 Emergency evacuation of aeroplane is executed when appropriate

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Regulations and Orders pertaining to abnormal flight situations
In Defence context, relevant Defence Orders and Instructions
Relevant OH&S and environmental procedures and regulations
Principles of aerodynamics
Functions and effects of all aeroplane controls
Controllability checks and external inspection procedures
Engine failure emergency procedures
Explain the effects of a partial engine failure on aeroplane performance with respect to straight and level flight and turning while maintaining level flight
Describe the hazards associated with turning an aeroplane at slow speed using large angles of bank while maintaining level flight following a partial engine failure after take-off
Explain what factors should be considered when deciding whether to land immediately or proceed to a more suitable landing area after a partial engine failure
Practical action plans for use in the event of an engine failure after take-off
A plan of action to be used in the event of an engine failure in flight, other than after take-off
Factors affecting a stall
Symptoms of the approach to the stall and the stall
Causes of stalling
Recovery techniques
The potential dangers of unbalanced flight at slow speed
Actions required to recover from an incipient spin (wing drop at point of stall)
Action required to recover from a stall during a turn
Spin entry and recovery techniques
The difference between a spin and spiral dive
Symmetrical and rolling g limitations
Procedures to be followed to recover from a stall
Procedures to be followed to recover from an incipient spin
Height loss whilst gliding including minimum height to achieve safe turns towards selected landing area
Action planning processes
All applicable checklist items
Emergency radio procedures
Passenger briefing procedures for abnormal and emergency situations
Pre-abandonment/emergency evacuation checks
Survival techniques following an emergency evacuation
Operation of safety/survival/life support equipment applicable to aeroplane type
Actions to be conducted following a forced landing
Poor visibility configuration
Hazards associated with flying operations at low level
Ditching procedures when specified in the Flight Manual, Pilot's Operating Handbook (POH) or company operations manual
Required skills:
Operate the aeroplane within its limitations, achieving optimum performance
Compensate for the secondary effects of controls
Demonstrate awareness of appropriate forced landing areas in the aerodrome environs
Identify symptoms of incipient and developed stalls
Recognise situations which may require a precautionary landing
Perform various functions simultaneously as required
Ensure compliance with relevant emergency procedures and regulatory requirements
Select and use relevant equipment in abnormal aeroplane flight situations
Use instruments to monitor aeroplane performance
Communicate effectively with others when managing abnormal aeroplane flight situations including radio use
Read and interpret instructions, regulations, procedures and other information relevant to managing abnormal aeroplane flight situations
Interpret and follow operational instructions and prioritise workload
Complete documentation related to abnormal aeroplane flight situations
Operate electronic communication equipment to required protocol
Work collaboratively with others when managing abnormal aeroplane flight situations
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when managing abnormal aeroplane flight situations in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when managing abnormal aeroplane flight situations
Apply precautions and required action to minimise, control or eliminate hazards that may exist during abnormal aeroplane flight situations
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required to manage abnormal aeroplane flight situations

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	variable weather conditions in accordance with Day Visual Flight Rules
Performance may be demonstrated in:	single engine aeroplane synthetic training device approved by appropriate authority variable air traffic conditions variable flight situations abnormal situations classes of airspace as designated by the Civil Aviation Safety Authority
Performance may be demonstrated on an aeroplane with:	fully functioning dual controls an electronic intercom system dual control brakes (if propeller-driven) a constant speed propeller a cruise speed of at least 120 kts TAS at cruise power a suitable means of simulating instrument flight conditions
Aeroplane may include:	fixed wing other commercial or military aircraft
Crew may include:	single pilot multi crew
Instruments may be:	fitted flight instruments head up displays
Limitations may be imposed by:	local noise abatement requirements and curfews
Classes of airspace may be:	as designated by the regulator restricted and danger areas military control zones Air Defence Identification Zones
Abnormal conditions may include:	engine failure at take-off engine failure during flight stall incipient spin forced landing onboard abnormal operational situations involving equipment, instruments, control, airframe, fire or other on-board emergency
Simulated emergency evacuation environments may include:	in-flight on land in water
Runways may include:	sealed gravel grass
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to the various abnormal flight situations including Day Visual Flight Rules (Day VFR) in ADF context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Manual of Standards - Pilot Licensing (MOS-PL) Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) charts operations manuals approved checklists emergency procedures workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in ADF context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as: Day VFR Syllabus Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	Y - Aircraft Operation and Traffic Management

AVIY4007B Manage aircraft fuel

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to manage aircraft fuel, including determining aircraft fuel requirements and performing the necessary calculations, refuelling the aircraft and ensuring the fuel system is configured and operated for maximum safety and efficiency in the prevailing flight conditions. It also includes calculating requirements, configuring the fuel system and making adjustments to achieve best range and best endurance within prescribed safety parameters. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) and/or ADF; airspace control requirements and Day Visual Flight Rules (Day VFR); and aircraft control principles, regulations, safety codes, protocols and procedures relevant to managing aircraft fuel. Operations are conducted as part of commercial and military aircraft activities across a variety of operational contexts within the Australian aviation industry. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under limited supervision. This unit is nominally packaged at Certificate IV.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Plan fuel requirements	1.1 Total en route and reserve fuel requirement is determined in accordance with regulatory requirements 1.2 Allowance is made for possible abnormal or emergency situation
2 Manage fuel system	2.1 Fuel system is operated in accordance with Flight Manual/Pilot's Operating Handbook (POH) 2.2 Fuel contents and quality are confirmed before flight 2.3 Fuel status is monitored throughout flight and revised as circumstances change 2.4 Aircraft is configured to achieve desired profile, best range or endurance 2.5 OH&S procedures are followed at all times when carrying out fuel management procedures 2.6 Potential hazards are anticipated and precautions applied
3 Refuel aircraft	3.1 Aircraft is refuelled correctly in accordance with Flight Manual/POH, OH&S, regulatory requirements and workplace procedures 3.2 Appropriate precautions are taken to ensure the safety of personnel and property during refuelling operations

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
In Defence context, relevant Defence Orders and Instructions
Relevant OH&S and environmental procedures and regulations
Principles of aircraft fuel systems
The fuel consumption of the aircraft at varying power settings
Factors affecting fuel consumption
Calculation of conversion between imperial, United States and metric measures
Mixture leaning technique, if applicable
The fuel reserve requirement for aircraft
Regulations and procedures for refuelling aircraft
Methods of identifying applicable grade of fuel for aircraft type
The dangers of using the incorrect grade of fuel
The operation of the aircraft fuel system
Procedures for the calculation of Equi Time Point (ETP) and Point of No Return (PNR)
Aerodynamic, engine and airframe requirements for aircraft to achieve best range and endurance
Hazards that exist when refuelling aircraft and related hazard control procedures and precautions
Problems that may occur when managing aircraft fuel and appropriate action that should be taken in each case
Required skills:
Plan aircraft fuel requirements
Refuel an aircraft
Manage the operation of an aircraft fuel system
Calculate fuel allowances, consumption and endurance
Recognise deteriorating situations impacting on fuel requirements
Monitor fuel usage to achieve desired profile, best range or endurance following configuration changes
Implement safety precautions during aircraft refuelling
Maintain compliance with regulatory requirements
Maintain workplace records relevant to aircraft fuel management
Read and interpret instructions, regulations, procedures and other information relevant to managing aircraft fuel
Calculate Equi Time Point (ETP) and Point of No Return (PNR)
Identify applicable grade of fuel for aircraft type
Perform fuel quality control checks
Apply air safety practices and regulations
Communicate effectively with others when managing aircraft fuel
Interpret and follow operational instructions and prioritise work
Complete documentation related to managing aircraft fuel
Operate electronic communication equipment to required protocol
Work collaboratively with others when managing aircraft fuel
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when managing aircraft fuel in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when managing aircraft fuel
Apply precautions and required action to minimise, control or eliminate hazards that may exist when managing aircraft fuel
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required when managing aircraft fuel

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	variable weather conditions in accordance with Day Visual Flight Rules
Performance may be demonstrated in:	single engine aircraft multi engine aircraft variable air traffic conditions variable weather conditions variable flight situations abnormal situations classes of airspace as designated by the Civil Aviation Safety Authority
Performance may be demonstrated on an aircraft with:	fully functioning dual controls an electronic intercom system dual control brakes (if propeller-driven) a constant speed propeller a cruise speed of at least 120 kts TAS at cruise power
Aircraft may include:	fixed wing helicopter other commercial or military aircraft
Crew may include:	single pilot multi crew
Instruments may be:	fitted flight instruments head up displays
Limitations may be imposed by:	local noise abatement requirements and curfews
Classes of airspace may be:	as designated by the regulator restricted and danger areas military control zones Air Defence Identification Zones
Equipment for fuel transfer will be:	as appropriate for the type of aircraft and the fuel source being used
Fuel source may include:	fuel bowsers fuel tanker drummed fuel
Fuel allowances may be made for:	fixed fuel reserves en route and destination meteorological forecasts airfield requirements holding requirements
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders including Day Visual Flight Rules (Day VFR) in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) aircraft performance manual Manual of Standards - Pilot Licensing (MOS-PL) Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) or equivalent charts operations manuals approved checklists fuel log workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as: Day VFR Syllabus Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	Y - Aircraft Operation and Traffic Management

AVIY4008B Control aircraft solely by reference to full instrument panel

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to perform all normal flight manoeuvres solely using the full instrument panel, including maintenance of straight and level flight, climbing and descending aircraft, performing a rate one turn, recovering from unusual attitudes, and re-establishing VFR conditions. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) and/or Defence; relevant airspace control requirements and Day Visual Flight Rules (Day VFR); and aircraft control principles, regulations, safety codes, protocols and procedures relevant to control of an aircraft solely by reference to the full instrument panel as part of commercial aircraft activities. Operations are conducted as part of commercial or military aircraft activities across a variety of operational contexts within the Australian aviation industry. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under limited supervision. This unit is nominally packaged at Certificate IV.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Perform manoeuvres using the full instrument panel	1.1 Straight and level flight is maintained solely by reference to the full instrument panel 1.2 Aircraft is climbed and descended solely by reference to the full instrument panel 1.3 A rate one turn is performed onto a nominated heading solely by reference to the full instrument panel 1.4 Recovery from unusual attitudes is executed solely by reference to the full instrument panel 1.5 Adverse physiological sensations are accepted but ignored in accordance with established aviation practice 1.6 Corrective control movements are smooth 1.7 Instrument power sources are checked for serviceability and monitored in flight 1.8 Heading instruments are synchronised before take-off and regularly throughout the flight
2 Re-establish VFR conditions using the full instrument panel	2.1 Controlled flight is maintained solely by reference to the full instrument panel 2.2 Plan is developed that ensures re-establishment of visual flight 2.3 Safe altitude is maintained 2.4 Assistance is requested from ATS and/or emergency call to maintain safe operations 2.5 VFR conditions are re-established in accordance with regulatory requirements

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
In Defence context, relevant Defence Orders and Instructions
Relevant OH&S and environmental procedures and regulations
Principles of aerodynamics
Functions and effects of all aircraft controls
The function and limitations of flight instruments
Pitot, airframe and carburettor icing and prevention/removal procedures
Instrument failure warning flags and indications
The physiological factors which may affect pilots during instrument flight
The attitude and power requirements for respective conditions of flight
Meteorological theory
Full panel instrument scan technique
Hazards that exist when controlling an aircraft by reference to the full instrument panel and related hazard control procedures and precautions
Problems that may occur when controlling an aircraft by reference to the full instrument panel and action that should be taken in each case
Required skills:
Perform manoeuvres and procedures solely by use of the full instrument panel
Use instrument scan techniques applicable to the condition of flight
Perform pitot/static and flight instrument system serviceability and functional checks
Set the attitude indicator pitch datum for straight and level attitude
Anticipate instruments lag in performance
Compensate for the secondary effects of controls
Perform trimming and balancing of aircraft
Compensate for turning and acceleration errors
Maintain orientation under simulated instrument flight conditions
Control the aircraft by reference to the artificial horizon and gyro compass
Confirm attitudes using performance instruments
Interpret meteorological and NOTAM information
Comply with regulatory requirements
Communicate effectively with others when controlling an aircraft solely by reference to full instrument panel
Read and interpret instructions, regulations, procedures and other information relevant to controlling an aircraft solely by reference to full instrument panel
Interpret and follow operational instructions and prioritise workload
Complete documentation related to controlling an aircraft solely by reference to full instrument panel
Operate electronic communication equipment to required protocol
Work collaboratively with others when controlling an aircraft solely by reference to full instrument panel
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when controlling an aircraft solely by reference to full instrument panel in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when controlling an aircraft solely by reference to full instrument panel
Apply precautions and required action to minimise, control or eliminate hazards that may exist when controlling an aircraft solely by reference to full instrument panel
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required when controlling an aircraft solely by reference to full instrument panel

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	variable weather conditions in accordance with Day Visual Flight Rules VMC with simulated IMC
Performance may be demonstrated in:	single engine aircraft multi engine aircraft synthetic training device approved by the appropriate authority variable air traffic conditions variable flight situations abnormal situations classes of airspace as designated by the Civil Aviation Safety Authority
Performance may be demonstrated on an aircraft with:	fully functioning dual controls an electronic intercom system dual control brakes (if propeller-driven) a constant speed propeller a cruise speed of at least 120 kts TAS at cruise power a suitable means of simulating instrument flight conditions
Aircraft may include:	fixed wing helicopter other commercial or military aircraft
Crew may include:	single pilot multi crew
Instruments may be:	fitted flight instruments suitable for instrument flight head up display suitable for instrument flight
Limitations may be imposed by:	local noise abatement requirements and curfews
Classes of airspace may be:	as designated by the regulator restricted and danger areas military control zones Air Defence Identification Zones
Unusual attitudes may include:	nose high and low varying angles of bank and power settings unbalanced flight
Adverse physiological sensations may include:	leans disorientation airsickness
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders including Day Visual Flight Rules (Day VFR) in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Manual of Standards - Pilot Licensing (MOS-PL) Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as: Day VFR Syllabus Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	Y - Aircraft Operation and Traffic Management

AVIY4009B Control aircraft solely by reference to limited instrument panel

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to perform all normal flight manoeuvres using the limited instrument panel, including maintenance of straight and level flight, climbing and descending aircraft, performing a rate one turn, recovering from unusual attitudes, and re-establishing VFR conditions. Limited instrumentation means without the availability of an artificial horizon, attitude indicator or gyro compass. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) and/or ADF; airspace control requirements and Day Visual Flight Rules (Day VFR); and aircraft control principles, regulations, safety codes, protocols and procedures relevant to controlling an aircraft by limited instrument panel. Operations are conducted as part of commercial and military aircraft activities across a variety of operational contexts within the Australian aviation industry. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under limited supervision. This unit is nominally packaged at Certificate IV.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Perform manoeuvres using limited instrument panel	1.1 Straight and level flight is maintained solely by reference to the limited instrument panel 1.2 Aircraft is climbed and descended solely by reference to the limited instrument panel 1.3 A rate one turn is performed onto a nominated heading solely by reference to the limited instrument panel 1.4 Recovery from unusual attitudes is executed solely by reference to the limited instrument panel 1.5 Adverse physiological sensations are recognised and ignored where appropriate in accordance with established aviation practice 1.6 Corrective control movements are smooth 1.7 Time is allowed for performance instruments to stabilise
2 Re-establish VFR conditions using the limited instrument panel	2.1 Controlled flight is maintain solely by reference to the limited instrument panel 2.2 Plan is developed that ensures re-establishment of visual flight 2.3 Safe altitude is maintained 2.4 Assistance is requested from ATS and/or emergency call to maintain safe operations 2.5 VFR conditions are re-established in accordance with regulatory requirements

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
In Defence context, relevant Defence Orders and Instructions
Relevant OH&S and environmental procedures and regulations
Principles of aerodynamics
Functions and effects of all aircraft controls
The need for flying using the limited instrument panel
The function and limitations of limited panel flight instruments
The interpretation of the limited panel instrument indications
The physiological factors which may affect pilots during instrument flight
Limited panel instrument scan techniques
Meteorological theory
Hazards that exist when controlling an aircraft by reference to the limited instrument panel and related hazard control procedures and precautions
Problems that may occur when controlling an aircraft by reference to the limited instrument panel and appropriate action that should be taken in each case
Required skills:
Perform manoeuvres and procedures solely by use of the limited instrument panel
Use instrument scan techniques applicable to limited instrument panel flight
Anticipate and allow for normal adverse physiological reaction to limited panel flight
Maintain orientation in simulated instrument flight conditions
Use limited instruments to monitor aircraft performance
Perform serviceability check of suction gauges and instrument power
Recognise failure of the attitude indicator and gyro compass or directional gyro (DG)
Perform trimming and balancing of aircraft
Anticipate instruments lag in performance
Determine bank indications utilising the turn needle/coordinator
Confirm pitch attitude using the airspeed indicator, VSI and altimeter
Compensate for turning and acceleration errors
Comply with regulatory requirements
Interpret meteorological and NOTAM information
Communicate effectively with others when controlling aircraft solely by reference to limited instrument panel
Read and interpret instructions, regulations, procedures and other information relevant to controlling aircraft solely by reference to limited instrument panel
Interpret and follow operational instructions and prioritise workload
Complete documentation related to controlling aircraft solely by reference to limited instrument panel
Operate electronic communication equipment to required protocol
Work collaboratively with others when controlling aircraft solely by reference to limited instrument panel
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when controlling aircraft solely by reference to limited instrument panel in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when controlling aircraft solely by reference to limited instrument panel
Apply precautions and required action to minimise, control or eliminate hazards that may exist when controlling aircraft solely by reference to limited instrument panel
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required when controlling aircraft solely by reference to limited instrument panel

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	variable weather conditions in accordance with Day Visual Flight Rules VMC with simulated IMC
Performance may be demonstrated in:	single engine aircraft multi engine aircraft synthetic training device approved by the appropriate authority variable air traffic conditions variable flight situations abnormal situations classes of airspace as designated by the Civil Aviation Safety Authority
Performance may be demonstrated on an aircraft with:	fully functioning dual controls an electronic intercom system dual control brakes (if propeller-driven) a constant speed propeller a cruise speed of at least 120 kts TAS at cruise power a suitable means of simulating instrument flight conditions
Aircraft may include:	fixed wing helicopter other commercial or military aircraft
Crew may include:	single pilot multi crew
Instruments may be:	fitted flight instruments suitable for instrument flight head up display suitable for instrument flight
Limitations may be imposed by:	local noise abatement requirements and curfews
Classes of airspace may be:	as designated by the regulator restricted and danger areas military control zones Air Defence Identification Zones
Unusual attitudes may include:	nose high and low varying angles of bank and power settings unbalanced flight
Adverse physiological sensations may include:	leans disorientation airsickness
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders including Day Visual Flight Rules (Day VFR) in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Manual of Standards - Pilot Licensing (MOS-PL) Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as: Day VFR Syllabus Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	Y - Aircraft Operation and Traffic Management

AVIY4011B Control helicopter on the ground

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to control a helicopter on the ground, including starting and stopping a helicopter engine, engaging the rotor and controlling the main rotor disc and anti-torque system, fulfilling all required safety requirements, performing pre-taxi functions and manoeuvring the helicopter on the ground. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) and/or ADF; airspace control requirements and Day Visual Flight Rules (Day VFR); and aircraft control principles, regulations, safety codes, protocols and procedures relating to controlling a helicopter on the ground. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Operations are conducted as part of commercial or military aircraft activities across a variety of operational contexts within the Australian aviation industry. Work is performed under limited supervision. This unit is nominally packaged at Certificate IV.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Start and stop engine	1.1 Start/stop checklists are followed in accordance with workplace procedures and regulatory requirements 1.2 Helicopter is positioned with a view to safety and rotor clearance when starting engine 1.3 Engine is started/stopped in accordance with manufacturers instruction, workplace procedures, regulatory requirements and Flight Manual/Pilot's Operating Handbook (POH) 1.4 Pre-start and after-start checks are completed in accordance with Flight Manual/POH 1.5 Emergencies are managed in accordance with Flight Manual/POH, emergency procedures and regulatory requirements 1.6 Pre- and after-shutdown checks are completed in accordance with approved checklist and Flight Manual/POH 1.7 Engine is operated within manufacturers limitations 1.8 Compliance is maintained with local and published noise abatement requirements and curfews
2 Engage and stop rotor	2.1 Wind conditions are assessed and appropriate allowance is made in accordance with manufacturers instructions and workplace procedures 2.2 Engine RPM is set within limits before rotor engagement 2.3 Rotor brake is released/applied in accordance with Flight Manual/POH procedures 2.4 Rotor is engaged and stopped in accordance with manufacturers instructions, workplace procedures and Flight Manual/POH 2.5 Engine RPM is maintained within limits during rotor engagement in accordance with manufacturers instructions 2.6 Disc position is maintained within operating limits both as RPM increases and during rotor stopping operations 2.7 Transmission, hydraulic system and engine indications are monitored and appropriate responses are made if necessary
3 Control main rotor disc and anti-torque system	3.1 Collective and cyclic pitch controls are set to maintain main rotor disc parallel to the landing surface at flat pitch and at idle RPM 3.2 Anti-torque pedals are set to compensate for main rotor torque 3.3 Rotor disc and RPM are controlled while performing any other required tasks or actions

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
Relevant OH&S and environmental procedures and regulations
Relevant helicopter/equipment characteristics including:
aircraft operational limitations
helicopter starter motor limitations
fuel system including cause and effect of fuel vaporisation
rotor engagement system
fitted fire-fighting equipment and its applications
effect of wind on engines and rotor blades
dynamic roll over
ground resonance
helicopter braking and steering systems
On-ground helicopter control procedures including:
pre-start checks
clearing of rotor blades
rotor engagement
use of filtered air
hot and cold engine start
after-start checks
shutdown checks
actions in the event of brake or tyre failure
fire management
Aerodrome landing area markings and light and marshalling signals
Relevant sections of the Flight Manual/POH
Local air traffic control procedures
Required skills:
Select and use relevant controls/equipment including throttle, rotor controls, anti-torque pedals and collective and cyclic pitch controls
Apply the knowledge to the control of a helicopter on the ground
Use instruments to monitor helicopter performance
Read and interpret instructions, procedures and information relevant to the control of a helicopter on the ground
Solve problems associated with the control of a helicopter on the ground
Communicate effectively with others when controlling a helicopter on the ground
Read and interpret instructions, regulations, procedures and other information relevant to controlling a helicopter on the ground
Interpret and follow operational instructions and prioritise work
Complete documentation related to controlling a helicopter on the ground
Operate electronic communication equipment to required protocol
Work collaboratively with others when controlling a helicopter on the ground
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when controlling a helicopter on the ground in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when controlling a helicopter on the ground
Apply precautions and required action to minimise, control or eliminate hazards that may exist when controlling a helicopter on the ground
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required when controlling a helicopter on the ground

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	variable weather conditions in accordance with Day Visual Flight Rules
Performance may be demonstrated in:	single engine helicopter multi engine helicopter single main rotor helicopter multi main rotor helicopter variable air traffic conditions abnormal situations
Performance may be demonstrated on an helicopter with:	fully functioning dual controls an electronic intercom system dual control brakes wheeled and or skidded undercarriages
Crew may include:	single pilot multi crew
Limitations may be imposed by:	local noise abatement requirements and curfews
Ground operations may be made at:	a prepared or unprepared aerodrome an approved helicopter landing site (HLS)
Operational hazards during ground operations may include:	variable surface conditions other aircraft loose objects personnel animals birds propeller/tail rotor/rotor wash and jet blast
Guidance during ground operations may be provided by:	air traffic control instructions light signals aerodrome markings
Checklists may include:	pre-flight pre-start engine start shutdown post-fight
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Procedures maintaining compliance with airspace requirements are:	geographical limits of the flight area is demonstrated on a chart prominent geographical features are identified using a chart the limits of the flight area are identified on the ground the position of controlled airspace is determined using a chart and geographical features restricted areas are identified using a chart and geographical features departure from the circuit area and transition to the flight area is completed without incident ground operations are completed without incident
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders including Day Visual Flight Rules (Day VFR) in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Manual of Standards - Pilot Licensing (MOS-PL) Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as: Day VFR Syllabus Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	Y - Aircraft Operation and Traffic Management

AVIY4012B Control helicopter in hovering flight

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to control a helicopter in hovering flight, including lifting off, hovering a helicopter, performing hovering checks; hovering a helicopter in cross and tail winds; performing spot/pedal turns; conducting turns around nose and tail; and performing sidewards and backwards flight. It also includes landing from the hover, managing a mislanding, and aborting a lift off. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) and/or ADF; airspace control requirements and Day Visual Flight Rules (Day VFR); and aircraft control principles, regulations, safety codes, protocols and procedures required when controlling a helicopter in hovering flight. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Operations are conducted as part of commercial or military aircraft activities across a variety of operational contexts within the Australian aviation industry. Work is performed under limited supervision. This unit is nominally packaged a Certificate IV.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Lift off, hover helicopter and perform hover checks	1.1 Pre-take-off checks are performed in accordance with workplace procedures, approved checklist and regulatory requirements 1.2 Helicopter is established in hovering flight over a hover point 1.3 Hover checks are performed in accordance with workplace procedures, approved checklist and regulatory requirements 1.4 Helicopter is maintained in flight and kept over a nominated hover point at a nominated height and heading 1.5 Helicopter remains clear of the 'avoid' area of the manufacturers height-velocity diagram where possible 1.6 Coordinated corrective action is used to counter the effects of wind gusts 1.7 Implications of unfavourable weather are assessed and appropriate compensation is made 1.8 Helicopter is maintained clear of obstructions 1.9 Adverse effect of rotor wash is avoided 1.10 Lookout is maintained using a systematic scan technique at a rate determined by traffic density, visibility or terrain
2 Hover helicopter in cross and tail winds	2.1 Helicopter is maintained in flight remaining over a nominated hover point at a nominated height and heading in cross and tail winds 2.2 Coordinated corrective action is used to control the effects of wind gusts
3 Perform spot/pedal turns	3.1 Helicopter is turned around the mast while maintaining a constant height and specified rate of turn over the hover point 3.2 Controlled corrective action is used to control the effects of wind gusts 3.3 Helicopter is maintained clear of obstructions/ground 3.4 Lookout is maintained using a systematic scan technique at a rate determined by traffic density, visibility, obstructions and terrain
4 Perform turns around nose and tail	4.1 Helicopter is turned around a nominated point on or forward of the nose or on or aft of the tail of the helicopter while maintaining a constant height and specified rate of movement around the point 4.2 Controlled corrective action is taken to counter the effects of wind gusts 4.3 Helicopter is maintained clear of obstructions/ground during turning manoeuvres 4.4 Lookout is maintained using a systematic scan technique at a rate determined by traffic density, visibility, obstructions and terrain
5 Perform sidewards and backwards flight	5.1 Helicopter is transitioned from static hover to sideways and rearward flight in accordance with workplace procedures, approved checklist and regulatory requirements 5.2 Transition from static hover to sideways and rearward flight is terminated over a nominated hover point 5.3 Lookout is maintained in direction of flight using a systematic scan technique at a rate determined by traffic density, visibility, obstructions and terrain 5.4 Helicopter is maintained clear of obstructions/ground during sidewards and backwards flight manoeuvres 5.5 Rearward movement is only conducted after visually checking behind helicopter, and height is adjusted as required
6 Land from the hover	6.1 Helicopter is lowered on to a nominated point from hovering flight without longitudinal, lateral, yawing or rolling movements and without harshness 6.2 Confirmation is made that the helicopter is securely on the ground prior to lowering collective fully 6.3 After-landing checks are performed in accordance with workplace procedures, approved checklist and regulatory requirements
7 Manage a mishandled landing	7.1 Appropriate action is taken to identify when an adverse landing situation has developed 7.2 A decision to achieve a stabilised position is implemented 7.3 Situation is re-evaluated and the landing is continued if appropriate 7.4 In situations where it is considered inappropriate to continue the landing, the helicopter is lifted off and re-positioned for landing
8 Abort a lift off	8.1 Should circumstances require, a timely decision is made to discontinue a vertical lift off 8.2 Helicopter is appropriately controlled to ensure that the undercarriage is safely lowered onto the ground

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
Relevant OH&S and environmental procedures and regulations
Relevant helicopter/equipment characteristics including:
aircraft operational limitations
aerodrome and helicopter landing site markings
light and marshalling signals
helicopter braking and steering systems
application of the height/velocity graph
effects of rotor wash
hazards and risks when controlling a helicopter in hovering flight and precautions for controlling the risks
relevant sections of the Flight Manual/POH
local air traffic control procedures
Helicopter hovering procedures including:
pre-take-off checks
hover checks
maintaining hovering flight in a range of operational conditions
turning a helicopter around the mast
making a transition from static hover to sideways and rearward flight
landing the helicopter
managing a mislanding
Required skills:
Select and use relevant controls/equipment including throttle, rotor controls, anti-torque pedals and collective and cyclic pitch controls
Read and interpret instructions, procedures and information relevant to the control of a helicopter in hovering flight
Apply the knowledge to the control of a helicopter in hovering flight
Use instruments to monitor helicopter performance
Solve any problems when controlling a helicopter in hovering flight
Communicate effectively with others when controlling helicopter in hovering flight
Read and interpret instructions, regulations, procedures and other information relevant to controlling helicopter in hovering flight
Interpret and follow operational instructions and prioritise work
Complete documentation related to controlling a helicopter in hovering flight
Operate electronic communication equipment to required protocol
Work collaboratively with others when controlling a helicopter in hovering flight
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when controlling a helicopter in hovering flight in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when controlling a helicopter in hovering flight
Apply precautions and required action to minimise, control or eliminate hazards that may exist when controlling a helicopter in hovering flight
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required when controlling a helicopter in hovering flight

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	variable weather conditions in accordance with Day Visual Flight Rules
Performance may be demonstrated in:	single engine helicopter multi engine helicopter single main rotor helicopter multi main rotor helicopter variable air traffic conditions variable flight situations abnormal situations
Performance may be demonstrated on an helicopter with:	fully functioning dual controls an electronic intercom system dual control brakes wheel and skidded undercarriages
Crew may include:	single pilot multi crew
Limitations may be imposed by:	local noise abatement requirements and curfews
Classes of airspace are:	those designated by the Civil Aviation Safety Authority
Checklists may include:	pre-flight pre-start engine start pre-taxi take-off after take-off approach and landing shutdown post-flight
Hovering procedures may be performed at:	a prepared or unprepared aerodrome an approved helicopter landing site (HLS)
Operational hazards during hovering manoeuvres may include:	variable surface conditions other aircraft loose objects personnel animals birds propeller/tail rotor/rotor wash and jet blast
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Procedures maintaining compliance with airspace requirements are:	geographical limits of the flight area is demonstrated on a chart prominent geographical features are identified using a chart the limits of the flight area are identified on the ground the position of controlled airspace is determined using a chart and geographical features restricted areas are identified using a chart and geographical features departure from the circuit area and transition to the flight area is completed without incident departure from the flight area and transition to the circuit area is completed without incident
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders including Day Visual Flight Rules (Day VFR) in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Manual of Standards - Pilot Licensing (MOS-PL) Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as: Day VFR Syllabus Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	Y - Aircraft Operation and Traffic Management

AVIY4013B Taxi helicopter

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to taxi a helicopter, including performing ground taxiing manoeuvres, air taxiing manoeuvres, and air transiting manoeuvres. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) and/or ADF; airspace control requirements and Day Visual Flight Rules (Day VFR); and aircraft control principles, regulations, safety codes, protocols and procedures relating to taxiing a helicopter Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Operations are conducted as part of commercial or military aircraft activities across a variety of operational contexts within the Australian aviation industry. Work is performed under limited supervision. This unit is nominally packaged at Certificate IV.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Perform ground taxiing manoeuvres where applicable	1.1 Taxi clearance is obtained and compliance is maintained with clearance conditions and requirements, if applicable 1.2 Helicopter is manoeuvred on the ground over a prescribed track with due allowance for prevailing conditions 1.3 Speed is adjusted to suit helicopter type, surface conditions, congestion, maintenance of control and to avoid collision with obstacles or other aircraft 1.4 Turns in confined spaces are executed without incident 1.5 Adverse effects of rotor wash on personnel, aircraft, structures and trees are avoided 1.6 Compliance is maintained with workplace procedures, approved marshalling signals, and regulatory requirements throughout ground taxiing manoeuvres
2 Perform air taxiing manoeuvres	2.1 Taxi clearance is obtained and compliance is maintained with clearance conditions and requirements, if applicable 2.2 With allowance for prevailing conditions, the helicopter is manoeuvred above the ground over a prescribed track at constant height associated with ground effect and maintaining a ground speed that allows the safe transit of a helicopter 2.3 Helicopter is maintained within the taxiway limits 2.4 Turns in confined spaces are executed without incident 2.5 Speed is adjusted to suit helicopter type, surface conditions, congestion, maintenance of control and to avoid collision with obstacles or other aircraft 2.6 Adverse effects of rotor wash on personnel, aircraft, structures and trees are avoided 2.7 The use of ram air or carburettor heat during air taxiing manoeuvres is avoided in dusty conditions 2.8 Compliance is maintained with workplace procedures, approved marshalling signals, and regulatory requirements throughout air taxiing manoeuvres 2.9 Throughout taxiing manoeuvres, helicopter operation is kept outside of the 'avoid area' of the manufacturers height-velocity diagram where possible
3 Perform air transiting manoeuvres	3.1 Transit clearance is obtained and compliance is maintained with clearance conditions and requirements, if applicable 3.2 With allowance for prevailing conditions, the helicopter is manoeuvred at a height not above 100 feet over a prescribed track within the aerodrome boundaries that is clear of obstacles, and at air speeds greater than those used for air taxiing 3.3 Throughout air transit manoeuvres, due awareness is maintained of helicopter operation relative to the manufacturers height-velocity diagram, power required/power available margin, loss of tail rotor effectiveness, traffic movements at the aerodrome and air traffic control requirements 3.4 Lookout is maintained using a systematic scan technique at a rate determined by traffic density, visibility and terrain 3.5 Surface traffic conditions are recognised and accommodated 3.6 Different aircraft types are identified and appropriate adjustments made to transiting operations to accommodate the situation of the identified aircraft 3.7 Minimum clearance of half rotor diameter is maintained from obstacles 3.8 Adverse effect of rotor wash on other aircraft, facilities and personnel is avoided 3.9 Compliance is maintained with right of way procedures 3.10 Compliance is maintained with light signals, if applicable 3.11 Compliance is maintained with workplace procedures, approved marshalling signals, and regulatory requirements throughout air transit manoeuvres

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
Relevant OH&S and environmental procedures and regulations
Basic principles of aerodynamics
Purpose and functions of helicopter systems
Functions and effects of all helicopter controls
Aerodrome and helicopter landing site markings and their meanings
Light and marshalling signals relevant to helicopter operations
Helicopter braking and steering systems
Application of the height/velocity diagram/graph
Causes and effects of ground resonance and related action that should be taken
Causes and effects of loss of tail rotor effectiveness and related action that should be taken
Effects of rotor wash and related precautions that should be taken
Local air traffic control procedures and instructions
Hazards and risks when taxiing a helicopter and precautions for controlling the risks
Problems that may occur when taxiing a helicopter and appropriate action that should be taken in each case
Required skills:
Interpret and apply air traffic control instructions
Select and use equipment relevant to the taxiing of a helicopter
Interpret/use a helicopter manufacturers height-velocity diagram/graph
Use instruments to monitor helicopter performance
Apply air safety practices and regulations
Communicate effectively with others when taxiing a helicopter
Read and interpret instructions, regulations, procedures and other information relevant to taxiing a helicopter
Interpret and follow operational instructions and prioritise work
Complete documentation related taxiing a helicopter
Operate electronic communication equipment to required protocol
Work collaboratively with others when taxiing a helicopter
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when a taxiing a helicopter in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when taxiing a helicopter
Apply precautions and required action to minimise, control or eliminate hazards that may exist when taxiing a helicopter
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required when taxiing a helicopter

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	variable weather conditions in accordance with Day Visual Flight Rules
Performance may be demonstrated in:	single engine helicopter multi engine helicopter single main rotor helicopter multi main rotor helicopter variable air traffic conditions variable flight situations abnormal situations
Performance may be demonstrated on an helicopter with:	fully functioning dual controls an electronic intercom system dual control brakes wheeled or skidded undercarriages
Crew may include:	single pilot multi crew
Limitations may be imposed by:	local noise abatement requirements and curfews
Classes of airspace are:	those designated by the Civil Aviation Safety Authority
Checklists may include:	pre-flight pre-start engine start pre-taxi take-off after take-off approach and landing shutdown post-flight
Taxi procedures may be performed at:	a prepared or unprepared aerodrome an approved helicopter landing site (HLS)
Guidance during taxi operations may be provided by:	air traffic control instructions light signals aerodrome markings
Operational hazards during taxiing manoeuvres may include:	variable surface conditions other aircraft loose objects personnel animals birds propeller/tail rotor/rotor wash and jet blast
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Procedures maintaining compliance with airspace requirements are:	geographical limits of the flight area is demonstrated on a chart prominent geographical features are identified using a chart the limits of the flight area are identified on the ground the position of controlled airspace is determined using a chart and geographical features restricted areas are identified using a chart and geographical features departure from the circuit area and transition to the flight area is completed without incident departure from the flight area and transition to the circuit area is completed without incident
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders including Day Visual Flight Rules (Day VFR) in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Manual of Standards - Pilot Licensing (MOS-PL) Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as: Day VFR Syllabus Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	Y - Aircraft Operation and Traffic Management

AVIY4014B Take off helicopter and approach to hover

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to take off a helicopter and control its approach to hover at a termination point, including carrying out pre-take-off checks, taking off the helicopter, approaching to hover prior to landing, and performing the go-around procedure. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) and/or ADF; airspace control requirements and Day Visual Flight Rules (Day VFR); and aircraft control principles, regulations, safety codes, protocols and procedures required when taking off a helicopter and controlling its approach to hover. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Operations are conducted as part of commercial or military aircraft activities across a variety of operational contexts within the Australian aviation industry. Work is performed under limited supervision. This unit is nominally packaged a Certificate IV.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Carry out pre-take-off checks	1.1 Pre-take-off checks are completed in accordance with approved checklist, workplace procedures and regulatory requirements 1.2 Helicopter is lined up in the take-off direction 1.3 Helicopter is positioned at the optimum position within the helicopter landing site (HLS) 1.4 Line-up checks are performed in accordance with approved checklist, when appropriate
2 Take off helicopter	2.1 Air traffic control clearances are obtained and compliance is maintained with clearance conditions and requirements 2.2 Helicopter is moved from a stationary position in a specified direction passing through translational lift remaining clear of obstructions and establishing a climb 2.3 After-take-off checks are completed in accordance with approved checklist 2.4 Local and published noise abatement requirements and curfews are observed 2.5 Awareness of circuit traffic is maintained and conflict is avoided 2.6 Situation awareness is maintained in accordance with workplace procedures and regulatory requirements
3 Approach to hover	3.1 Pre-landing checks are completed in accordance with approved checklist, workplace procedures and regulatory requirements 3.2 Helicopter is descended to the hover at the termination point at a reducing closure rate and along a specified track on an approach angle appropriate to the helicopter type and conditions 3.3 During the descent to the termination point, helicopter operation is maintained within all specified limitations in accordance with workplace procedures, manufacturers instructions and regulatory requirements 3.4 Appropriate approach angle and track is intercepted and approach manoeuvres are conducted in accordance with workplace procedures, air traffic control instructions and regulatory requirements 3.5 Approach is terminated at the hover over the termination point
4 Perform go-around procedure	4.1 Critical situations are recognised and timely decisions are made to go-around in circumstances that require discontinuation of a circuit or approach 4.2 Climb is initiated from any position in the circuit pattern 4.3 Obstructions and traffic are appropriately avoided during the climb following a decision to go-around 4.4 Lookout is maintained using a systematic scan technique at a rate determined by traffic density, visibility or terrain 4.5 Appropriate decisions affecting safety are implemented in the time available 4.6 Awareness of all circuit traffic is maintained and conflict avoided 4.7 Different aircraft types are identified and appropriate adjustments made to flight operations to accommodate the situation of the identified aircraft 4.8 Radiotelephone (R/T) listening watch is maintained and compliance with requirements is observed 4.9 Local and published noise abatement requirements and curfews are observed

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
Relevant OH&S and environmental procedures and regulations
Basic principles of aerodynamics
Purpose and functions of helicopter systems
Functions and effects of all helicopter controls
Aerodynamic factors affecting helicopter flight performance including:
ground effect
flapback
inflow roll
translational lift
settling with power
overpitching
loss of tail rotor effectiveness
weight and balance
All pre- and after-take-off and pre- and after-landing checks
Air traffic requirements
Factors affecting take-off and climb performance
Procedures for the use of performance charts
Application of the height/velocity diagram/graph
Local air traffic control procedures and instructions
Hazards and risks when taking off a helicopter and controlling its approach to hover and precautions for controlling the risks
Problems that may occur when taking off a helicopter and controlling its approach to hover and appropriate action that should be taken in each case
Required skills:
Apply the knowledge to the taking off of a helicopter and controlling its approach to hover at a termination point
Select and use relevant controls/equipment relevant to the taking off of a helicopter and controlling its approach to hover
Read and interpret instructions, procedures and information relevant to the taking off of a helicopter and controlling its approach to hover
Use instruments to monitor helicopter performance
Interpret/use a helicopter manufacturers height-velocity diagram/graph
Solve problems associated with the taking off of a helicopter and controlling its approach to hover
Communicate effectively with others when taking off a helicopter and controlling its approach to hover
Read and interpret instructions, regulations, procedures and other information relevant to taking off a helicopter and controlling its approach to hover
Interpret and follow operational instructions and prioritise work
Complete documentation related to taking off a helicopter and controlling its approach to the hover
Operate electronic communication equipment to required protocol
Work collaboratively with others when taking off a helicopter and controlling its approach to the hover
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when taking off a helicopter and controlling its approach to hover in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when taking off a helicopter and controlling its approach to hover
Apply precautions and required action to minimise, control or eliminate hazards that may exist when taking off a helicopter and controlling its approach to hover
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required when taking off a helicopter and controlling its approach to hover

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	variable weather conditions in accordance with Day Visual Flight Rules
Performance may be demonstrated in:	single engine helicopter multi engine helicopter single main rotor helicopter multi main rotor helicopter variable air traffic conditions variable flight situations abnormal situations
Performance may be demonstrated on an helicopter with:	fully functioning dual controls an electronic intercom system dual control brakes wheeled and skidded undercarriages
Crew may include:	single pilot multi crew
Limitations may be imposed by:	local noise abatement requirements and curfews
Classes of airspace are:	those designated by the Civil Aviation Safety Authority
Checklists may include:	pre-flight pre-start engine start pre-taxi take-off after take-off approach and landing shutdown post-flight
Hovering procedures may be performed at:	a prepared or unprepared aerodrome an approved helicopter landing site (HLS)
Operational hazards during take-off and approach to the hover may include:	variable surface conditions other aircraft loose objects personnel animals birds propeller/tail rotor/rotor wash and jet blast
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Procedures maintaining compliance with airspace requirements are:	geographical limits of the flight area is demonstrated on a chart prominent geographical features are identified using a chart the limits of the flight area are identified on the ground the position of controlled airspace is determined using a chart and geographical features restricted areas are identified using a chart and geographical features departure from the circuit area and transition to the flight area is completed without incident departure from the flight area and transition to the circuit area is completed without incident
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders including Day Visual Flight Rules (Day VFR) in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Manual of Standards - Pilot Licensing (MOS-PL) Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as: Day VFR Syllabus Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	Y - Aircraft Operation and Traffic Management

AVIY4015B Control helicopter in normal flight

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to control a helicopter in normal flight, including climbing a helicopter, maintaining straight and level flight, descending a helicopter, turning a helicopter, controlling a helicopter at any speed and performing circuits and approaches. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) and/or ADF; airspace control requirements and Day Visual Flight Rules (Day VFR); and aircraft control principles, regulations, safety codes, protocols and procedures required when controlling a helicopter in normal flight. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Operations are conducted as part of commercial or military aircraft activities across a variety of operational contexts within the Australian aviation industry. Work is performed under limited supervision. This unit is nominally packaged a Certificate IV.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Climb helicopter	1.1 Adjustments are made to attitude and power to achieve an increase of altitude at normal, maximum rate (VY), maximum angle (VX) and cruise climb flight configurations from straight flight and turns 1.2 Helicopter is maintained in balanced flight during adjustments to attitude and power 1.3 Helicopter is levelled off from climb at nominated altitude 1.4 Lookout is maintained during climb using a systematic scan technique at a rate determined by traffic density, visibility and terrain 1.5 Situation awareness is maintained
2 Maintain straight and level flight	2.1 Attitude and power are adjusted to achieve a constant height, heading and speed while remaining in balanced flight 2.2 Lookout is maintained using a systematic scan technique at a rate determined by traffic density, visibility or terrain 2.3 Natural horizon is used as primary attitude reference 2.4 Altitude is maintained within allocated height band
3 Descend helicopter	3.1 Attitude and power are adjusted to enter and maintain a descent from straight flight and turns whilst maintaining balanced flight 3.2 Helicopter is levelled from a descent at a nominated altitude 3.3 Lookout is maintained using a systematic scan technique at a rate determined by traffic density, visibility or terrain 3.4 Clearance ahead and below is maintained 3.5 Air traffic control altitude restrictions are observed 3.6 Helicopter does not exceed design limits during descent 3.7 Situation awareness is maintained at all times during helicopter descent 3.8 Appropriate precautions are taken to avoid carburettor icing
4 Turn helicopter	4.1 'Airspace cleared' procedure is carried out 4.2 Attitude and power are adjusted to enter and maintain turns at varying rates from level, climbing and descending flight to achieve nominated tracks 4.3 Helicopter is rolled out from the turn to achieve a nominated heading or geographical feature 4.4 Lookout is maintained in direction of turn and above or below using a systematic scan technique at a rate determined by traffic density, visibility and terrain 4.5 Engine operating limits are not exceeded
5 Control helicopter at any speed	5.1 Attitude and power are adjusted, accelerated or decelerated to manoeuvre the helicopter at any specified airspeed within the flight envelope while maintaining balanced flight 5.2 Height awareness is maintained at all times and appropriate adjustments are made as required 5.3 Wind conditions are monitored and appropriate allowance is made 5.4 Helicopter is suitably controlled to ensure that it is operated within its design limits
6 Perform circuits and approaches	6.1 Traffic patterns are conducted in accordance with AIP or local procedures at normal and low altitude appropriate to the helicopter type 6.2 When conducting traffic patterns, due allowance is made for the wind and all checklists are completed 6.3 Radiotelephone procedures are followed during circuits in accordance with workplace procedures and regulatory requirements 6.4 The approach path applicable to the helicopter type is intercepted and maintained whilst remaining clear of other traffic 6.5 Lookout is maintained during circuits and approaches using a systematic scan technique at a rate determined by traffic density, visibility and terrain 6.6 Conflicting traffic is recognised and appropriate responses are made 6.7 Right of way rules are applied and compliance with the rules is maintained 6.8 Radio listening watch is maintained in accordance with workplace procedures and regulatory requirements 6.9 Weather conditions are monitored and appropriate responses are made 6.10 Fuel status is monitored and appropriate responses are made
7 Comply with airspace requirements	7.1 Helicopter is maintained within a specified area and/or track while complying with air traffic requirements, controlled or restricted airspace conditions or limitations and reacting to factors that affect the safe progress of a flight

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
Relevant OH&S and environmental procedures and regulations
Principles of aerodynamics
Functions and effects of all helicopter controls
Procedures for setting power in normally aspirated, turbocharger, supercharged or turbine engines as applicable
Forces and moments acting on a helicopter and precautions to manage their effects:
in straight and level flight
in a climb
in a turn
during descent
Rotational and induced airflow
Application of heading and track
Theory and application of best rate and angle of climb
Use of instruments to monitor helicopter performance and significance of colour coding
Application of the height/velocity diagram/graph
Procedures for the use of trim controls if appropriate
Cause and effects of retreating blade stall
Conditions leading to loss of tail rotor/anti-torque control
Recognition and avoidance of settling with power/vortex ring state
The circumstances and procedures for the use of carburettor heat
Circuit patterns and procedures
The dangers of wind shear, turbulence and wake turbulence
The effect of turning and acceleration on magnetic compass accuracy
Hazards and risks when controlling a helicopter in normal flight and precautions for controlling the risks
Problems that may occur when controlling a helicopter in normal flight and appropriate action that should be taken in each case
Required skills:
Apply the knowledge when controlling a helicopter in normal flight
Select and use relevant controls, including throttle, rotor controls, anti-torque pedals and collective and cyclic pitch controls
Read and interpret instructions, procedures and information relevant to the control of a helicopter in normal flight
Use instruments to monitor helicopter performance
Solve problems associated with controlling a helicopter in normal flight
Communicate effectively with others when controlling a helicopter in normal flight
Read and interpret instructions, regulations, procedures and other information relevant to controlling a helicopter in normal flight
Interpret and follow operational instructions and prioritise work
Complete documentation related to controlling a helicopter in normal flight
Operate electronic communication equipment to required protocol
Work collaboratively with others when controlling a helicopter in normal flight
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when controlling a helicopter in normal flight in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when controlling a helicopter in normal flight
Apply precautions and required action to minimise, control or eliminate hazards that may exist when controlling a helicopter in normal flight
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required when controlling a helicopter in normal flight

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	variable weather conditions in accordance with Day Visual Flight Rules
Performance may be demonstrated in:	single engine helicopter multi engine helicopter single main rotor helicopter multi main rotor helicopter variable air traffic conditions variable flight situations abnormal situations
Performance may be demonstrated on an helicopter with:	fully functioning dual controls an electronic intercom system dual control brakes wheeled or skidded undercarriage
Crew may include:	single pilot multi crew
Limitations may be imposed by:	local noise abatement requirements and curfews
Classes of airspace are:	those designated by the Civil Aviation Safety Authority
Operational hazards during normal flight manoeuvres may include:	other aircraft loose objects personnel birds propeller/tail rotor/rotor wash and jet blast
Guidance during normal flight operations may be provided by:	air traffic control instructions light signals aerodrome markings
Turns may include:	level climbing descending
Checklists may include:	pre-flight pre-start engine start pre-taxi take-off after take-off approach and landing shutdown post-flight
Circuit height may include:	standard low-level
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Procedures maintaining compliance with airspace requirements are:	geographical limits of the flight area is demonstrated on a chart prominent geographical features are identified using a chart the limits of the flight area are identified on the ground the position of controlled airspace is determined using a chart and geographical features restricted areas are identified using a chart and geographical features departure from the circuit area and transition to the flight area is completed without incident departure from the flight area and transition to the circuit area is completed without incident
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders including Day Visual Flight Rules (Day VFR) in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Manual of Standards - Pilot Licensing (MOS-PL) Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as: Day VFR Syllabus Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	Y - Aircraft Operation and Traffic Management

AVIY4017B Execute advanced helicopter manoeuvres and procedures

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to control the helicopter in a range of situations by the application of advanced manoeuvres and procedures, including turning a helicopter steeply; performing autorotative flight; and executing limited power take-offs, approaches and landings. The situations may also include take-offs and landings on sloping ground or at a pinnacle or ridge line; and take-offs, landings and manoeuvres in confined areas. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) and/or ADF; airspace control requirements and Day Visual Flight Rules (Day VFR); and aircraft control principles, regulations, safety codes, protocols and procedures required when executing advanced helicopter manoeuvres and procedures. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Operations are conducted as part of commercial or military aircraft activities across a variety of operational contexts within the Australian aviation industry. Work is performed under limited supervision. This unit is nominally packaged at Certificate IV.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Turn helicopter steeply	1.1 'Airspace cleared' procedure is carried out before and during turn 1.2 Level turn of nominated bank angle is achieved without altitude change to nominated heading 1.3 Descending turn of nominated bank angle is achieved to a nominated heading 1.4 Awareness of higher stall speed in turns is demonstrated 1.5 Helicopter operating limits are not exceeded
2 Perform autorotative flight	2.1 An appropriate action plan is formulated that ensures the safe completion of autorotative manoeuvres 2.2 Priorities are set to ensure the safe completion of autorotative manoeuvres 2.3 Autorotative flight is entered and maintained at a nominated speed and heading in balanced flight 2.4 Heading is altered with the helicopter in balanced flight at a nominated speed 2.5 Helicopter is transitioned from autorotative flight to a climb at nominated heading and speed 2.6 Autorotative landing is performed into the wind in accordance with Flight Manual/POH, workplace procedures and regulatory requirements 2.7 Helicopter is terminated to the hover from autorotative flight, using appropriate power 2.8 Autorotative flight is performed at the optimum range and minimum descent rate speeds 2.9 Lookout is maintained using a systematic scan technique at a rate determined by traffic density, visibility and terrain 2.10 Situation awareness is maintained at all times during autorotative flight
3 Lift off and land on sloping ground	3.1 Surface conditions are confirmed to be suitable for the helicopter type 3.2 Stakeholders are briefed to ensure safe operations in the vicinity of helicopter 3.3 Helicopter is lifted off from sloping ground to a hover in accordance with Flight Manual/POH, workplace procedures and regulatory requirements 3.4 Helicopter is landed from the hover onto sloping ground in accordance with Flight Manual/POH, workplace procedures and regulatory requirements 3.5 Any abnormal situations are recognised and appropriate controlled corrective action is implemented 3.6 Lookout is maintained using a systematic scan technique at a rate determined by traffic density, visibility or terrain 3.7 Situation awareness is maintained at all times during lift-offs and landings on sloping ground
4 Land, take off and manoeuvre in a confined area	4.1 Confined area is assessed, an action plan is formulated and a decision is made to operate in the area 4.2 Awareness is demonstrated of pilot's own capabilities and limitations and decisions to take off or land are adjusted accordingly 4.3 Helicopter is safely landed in a confined area in accordance with Flight Manual/POH, workplace procedures and regulatory requirements 4.4 Helicopter is safely taken off from a confined area in accordance with Flight Manual/POH, workplace procedures and regulatory requirements 4.5 Helicopter is manoeuvred in a confined area while remaining clear of obstructions 4.6 Situation awareness is maintained at all times during manoeuvres in a confined area 4.7 Appropriate allowance is made for the effects of wind during manoeuvres in a confined area
5 Execute limited power take-off, approach and landing	5.1 Need for limited power manoeuvres is established 5.2 A decision to conduct limited power manoeuvres is implemented and an appropriate action plan is formulated to conduct limited power operations 5.3 An appropriate area for a safe take-off and landing suitable for the limited power available is selected in accordance with Flight Manual/POH, workplace procedures and regulatory requirements 5.4 Awareness is demonstrated of pilot's own capabilities and limitations and decisions to take off, approach or land are adjusted accordingly 5.5 Situation awareness is maintained at all times during limited power manoeuvres 5.6 Appropriate allowance is made for the effects of wind during limited power manoeuvres
6 Take off and land at a pinnacle or ridge line	6.1 Select and assess a suitable pinnacle or ridge line, formulate a plan and make a decision to operate onto the area 6.2 Awareness is demonstrated of pilot's own capabilities and limitations and decisions to take off or land are adjusted accordingly 6.3 Helicopter is safely landed on a pinnacle or ridge line in accordance with Flight Manual/POH, workplace procedures and regulatory requirements 6.4 Helicopter is safely lifted and taken off from a pinnacle or ridge line in accordance with Flight Manual/POH, workplace procedures and regulatory requirements 6.5 Situation awareness is maintained at all times during take-offs, approaches and landings at a pinnacle or ridge line 6.6 Appropriate allowance is made for the effects of wind during take-off, approach and landing at a pinnacle or ridge line

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
Relevant OH&S and environmental procedures and regulations
Basic principles of aerodynamics
Purpose and functions of helicopter systems
Functions and effects of all helicopter controls
Aerodynamic factors affecting helicopter flight performance, including:
aerodynamic forces
dynamic rollover
settling with power
recirculation
loss of tail rotor (anti-torque) effectiveness
All applicable checklist items
The cross wind loss of rotor control limits for the helicopter type flown
Power required and power available curves
Pressure altitude and density considerations
Wind and terrain effects
Procedures for the use of performance charts
Application of the height/velocity diagram/graph
Local air traffic control procedures and instructions
Emergency radio procedures
Actions to be conducted following a forced landing
Hazards and risks when executing advanced helicopter manoeuvres and procedures and precautions for controlling the risks
Problems that may occur when executing advanced helicopter manoeuvres and procedures and appropriate action that should be taken in each case
Required skills:
Apply the knowledge to the execution of advanced helicopter manoeuvres and procedures
Select and use relevant equipment for the execution of advanced helicopter manoeuvres and procedures
Read and interpret instructions, procedures and information relevant to the execution of advanced helicopter manoeuvres and procedures
Use instruments to monitor helicopter performance
Interpret/use a helicopter manufacturers height-velocity diagram/graph
Solve problems associated with the execution of advanced helicopter manoeuvres and procedures
Follow air traffic control procedures and instructions
Communicate effectively with others when executing advanced helicopter manoeuvres and procedures
Read and interpret instructions, regulations, procedures and other information relevant to advanced helicopter manoeuvres and procedures
Interpret and follow operational instructions and prioritise work
Complete documentation related to executing advanced helicopter manoeuvres and procedures
Operate electronic communication equipment to required protocol
Work collaboratively with others when executing advanced helicopter manoeuvres and procedures
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when executing advanced helicopter manoeuvres and procedures in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when executing advanced helicopter manoeuvres and procedures
Apply precautions and required action to minimise, control or eliminate hazards that may exist during advanced helicopter manoeuvres and procedures
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required to conduct advanced helicopter manoeuvres and procedures

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	variable weather conditions in accordance with Day Visual Flight Rules
Performance may be demonstrated in:	single engine helicopter multi engine helicopter single main rotor helicopter multi main rotor helicopter variable air traffic conditions variable flight situations abnormal situations
Performance may be demonstrated on an helicopter with:	fully functioning dual controls an electronic intercom system dual control brakes wheeled or skidded undercarriage
Crew may include:	single pilot multi crew
Limitations may be imposed by:	local noise abatement requirements and curfews
Classes of airspace are:	those designated by the Civil Aviation Safety Authority
Operational hazards during advanced helicopter manoeuvres may include:	variable surface conditions other aircraft loose objects personnel animals birds propeller/tail rotor/rotor wash and jet blast
Guidance during advanced helicopter manoeuvres may be provided by:	air traffic control instructions light signals aerodrome markings
Advanced manoeuvres may include:	turning a helicopter steeply performing autorotative flight executing limited power take-offs, approaches and landings take-offs, landings and manoeuvres in confined areas take-offs and landings on sloping ground take-offs and landings at a pinnacle or ridge line
Checklists may include:	pre-flight pre-start engine start pre-taxi take-off after take-off approach and landing shutdown post-flight
Circuit height may include:	standard low-level
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Procedures maintaining compliance with airspace requirements are:	geographical limits of the flight area is demonstrated on a chart prominent geographical features are identified using a chart the limits of the flight area are identified on the ground the position of controlled airspace is determined using a chart and geographical features restricted areas are identified using a chart and geographical features departure from the circuit area and transition to the flight area is completed without incident departure from the flight area and transition to the circuit area is completed without incident
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders including Day Visual Flight Rules (Day VFR) in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Manual of Standards - Pilot Licensing (MOS-PL) Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as: Day VFR Syllabus Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	Y - Aircraft Operation and Traffic Management

AVIY4018B Manage abnormal and emergency helicopter flight situations

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to correctly manage abnormal situations that may occur during a helicopter flight. Abnormal situations may include a forced landing from level flight, after take-off or on approach; or an engine failure at the hover or during taxi. Abnormal situations also include a tail rotor malfunction, jammed flight control system, adverse aerodynamic conditions, or a malfunction of one of the helicopter's operating systems. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) and/or ADF; airspace control requirements and Day Visual Flight Rules (Day VFR); and aircraft control principles, regulations, safety codes, protocols and procedures required to manage abnormal and emergency helicopter flight situations. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Operations are conducted as part of commercial and military aircraft activities across a variety of operational contexts within the Australian aviation industry. Work is performed under limited supervision. This unit of competency is nominally packaged at Certificate IV. Note: Where an abnormal situation might potentially cause damage to the aircraft and/or be harmful to personnel, evidence for assessment purposes should be obtained from other than observation of performance in an actual abnormal operational situation (e.g. through using an appropriate simulator and/or structured questioning, or termination of a simulated forced landing at a point where the assessment of an outcome can be made).

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Manage a forced landing from level flight, after take-off or on approach	1.1 Emergency situation requiring a forced landing is correctly identified 1.2 Autorotative flight is entered and established at nominated speed and heading in balanced flight 1.3 Immediate actions are performed in accordance with Flight Manual/Pilot's Operating Handbook (POH) 1.4 A landing area within autorotative distance is selected and an appropriate action plan is formulated to ensure safety of helicopter 1.5 Priorities are allocated to all actions to ensure the safety of helicopter and its passengers 1.6 Emergency procedures are performed in accordance with Flight Manual/POH and established action plan 1.7 Emergency radio transmissions are executed in accordance with workplace procedures, Flight Manual/POH and regulatory requirements 1.8 Helicopter is landed into wind with as slow as practical ground speed while maintaining control of helicopter
2 Manage an engine failure at the hover or during taxi	2.1 Hover and taxi surfaces are suitably selected to maximise options in the event of an engine failure 2.2 Emergency situation involving an engine failure is correctly identified 2.3 Immediate actions are performed in accordance with Flight Manual/POH 2.4 A landing area within autorotative distance is selected and an appropriate pre-determined action plan is implemented to ensure safety of helicopter 2.5 Actions comply with established procedures 2.6 Priorities are allocated to all actions to ensure safety of helicopter 2.7 Emergency procedures are performed in accordance with Flight Manual/POH and established action plan 2.8 Air Traffic Service and other traffic are advised of intentions 2.9 Helicopter is operated outside the height/velocity diagram avoid area 2.10 Situation awareness is maintained at all times during helicopter manoeuvres
3 Manage a tail rotor malfunction	3.1 Hover heights and surfaces are selected to maximise options in the event of tail rotor malfunction 3.2 A tail rotor malfunction is correctly identified in accordance with workplace procedures and manufacturers instructions 3.3 In the event of a tail rotor malfunction, immediate actions are performed in accordance with Flight Manual/POH 3.4 In a tail rotor emergency during the hover or taxi, the helicopter is landed in accordance with Flight Manual/POH, workplace procedures and regulatory requirements 3.5 In a tail rotor emergency during flight, control of the helicopter is established and a suitable landing area is selected 3.6 All emergency checks are performed in accordance with the Flight Manual/POH and a plan is formulated to achieve an approach and landing 3.7 Emergency radio messages of intentions are transmitted 3.8 A controlled emergency landing with a malfunctioning tail rotor is performed in accordance with Flight Manual/POH, workplace procedures and regulatory requirements
4 Manage a jammed flight control system	4.1 The jammed flight control malfunction is correctly identified in accordance with workplace procedures and manufacturers instructions 4.2 Control of helicopter is maintained 4.3 All emergency checks are performed in accordance with the Flight Manual/POH 4.4 An appropriate plan is formulated to achieve an approach and landing 4.5 Emergency radiotelephone procedures are correctly followed 4.6 A controlled landing with a jammed flight control is in accordance with Flight Manual/POH, workplace procedures and regulatory requirements 4.7 Situation awareness is maintained at all times during helicopter manoeuvres
5 Manage adverse aerodynamic conditions	5.1 Adverse aerodynamic conditions affecting the helicopter are correctly identified 5.2 Control of the helicopter is regained in accordance with Flight Manual/POH, workplace procedures and manufacturers instructions 5.3 Lookout is maintained using a systematic scan technique at a rate determined by traffic density, visibility or terrain 5.4 Situation awareness is maintained at all times during helicopter manoeuvres
6 Manage a malfunction of a helicopter operating system	6.1 Abnormal situations involving a helicopter systems malfunction are correctly identified 6.2 Appropriate emergency procedures are conducted in accordance with Flight Manual/POH and published procedures while maintaining control of the helicopter 6.3 Approved Flight Manual/POH and published procedures are consistently applied when managing systems malfunctions 6.4 Situation awareness is maintained at all times during a system malfunction

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to abnormal flight situations
Relevant OH&S and environmental procedures and regulations
Basic principles of aerodynamics
Purpose and functions of helicopter systems
Functions and effects of all helicopter controls
Aerodynamic factors affecting helicopter flight performance
Low level weather and topography effects
Emergency procedures
All applicable checklist items
Practical action plans for use in the event of an engine failure
Procedures for the use of performance charts
Application of the height/velocity diagram/graph
Local air traffic control procedures and instructions
Emergency radio procedures
Actions to be conducted following a forced landing
Hazards and risks when managing a helicopter in abnormal and emergency flight situations and precautions for controlling the risks
Problems that may occur when managing a helicopter in abnormal and emergency flight situations and appropriate action that should be taken in each case
Required skills:
Apply the knowledge to the management of a helicopter in abnormal and emergency situations
Select and use relevant equipment for the management of a helicopter in abnormal and emergency situations
Read and interpret instructions, procedures and information relevant to the management of a helicopter in abnormal and emergency situations
Use instruments to monitor helicopter performance
Interpret/use a helicopter manufacturers height/velocity diagram/graph
Solve problems associated with the management of a helicopter in abnormal and emergency situations
Communicate effectively with others when managing abnormal and emergency helicopter flight situations
Read and interpret instructions, regulations, procedures and other information relevant to abnormal and emergency helicopter flight situations
Interpret and follow operational instructions and prioritise work
Complete documentation related to abnormal and emergency helicopter flight situations
Operate electronic communication equipment to required protocol
Work collaboratively with others when managing abnormal and emergency helicopter flight situations
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when managing abnormal and emergency helicopter flight situations in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when managing abnormal and emergency helicopter flight situations
Apply precautions and required action to minimise, control or eliminate hazards that may exist during abnormal and emergency helicopter flight situations
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required to manage abnormal and emergency helicopter flight situations

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	variable weather conditions in accordance with Day Visual Flight Rules
Performance may be demonstrated in:	single engine helicopter multi engine helicopter single main rotor helicopter multi main rotor helicopter variable air traffic conditions variable flight situations abnormal situations
Performance may be demonstrated on an helicopter with:	fully functioning dual controls an electronic intercom system dual control brakes wheeled or skidded undercarriage
Crew may include:	single pilot multi crew
Limitations may be imposed by:	local noise abatement requirements and curfews
Classes of airspace are:	those designated by the Civil Aviation Safety Authority
Landing areas may include:	sealed gravel grass confined area sloping ground sand
Abnormal conditions may include:	a forced landing from level flight, after take-off or on approach an engine failure at the hover or during taxi a tail rotor malfunction a jammed flight control system adverse aerodynamic conditions a malfunction of one of the helicopter's operating systems
Adverse aerodynamic conditions affecting the helicopter may include:	vortex ring state overpitching retreating blade stall loss of tail rotor effectiveness ground resonance mast bumping dynamic roll over
Systems malfunctions may include:	fuel electrical helicopter airframe flight instrument flight control engine radio/navigation aid fire smoke and fumes hydro mechanical systems
Operational hazards during abnormal and emergency helicopter flight situations may include:	variable surface conditions other aircraft loose objects personnel animals birds propeller/tail rotor/rotor wash and jet blast
Guidance during abnormal and emergency helicopter flight situations may be provided by:	air traffic control instructions light signals aerodrome markings
Checklists may include:	pre-flight pre-start engine start pre-taxi take-off after take-off approach and landing shutdown post-flight
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Procedures maintaining compliance with airspace requirements are:	geographical limits of the flight area is demonstrated on a chart prominent geographical features are identified using a chart the limits of the flight area are identified on the ground the position of controlled airspace is determined using a chart and geographical features restricted areas are identified using a chart and geographical features departure from the circuit area and transition to the flight area is completed without incident departure from the flight area and transition to the circuit area is completed without incident
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders including Day Visual Flight Rules (Day VFR) in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Manual of Standards - Pilot Licensing (MOS-PL) Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as: Day VFR Syllabus Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	Y - Aircraft Operation and Traffic Management

AVIY4019B Operate helicopter at low level

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to operate a helicopter at low level, including planning low level operations, manoeuvring a helicopter at low level, performing quick stop manoeuvres, executing reversal turns, and executing a forced landing from below 200 feet AGL. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) and/or ADF; airspace control requirements and Day Visual Flight Rules (Day VFR); and aircraft control principles, regulations, safety codes, protocols and procedures required when operating a helicopter at low level. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Operations are conducted as part of commercial or military aircraft activities across a variety of operational contexts within the Australian aviation industry. Work is performed under limited supervision. This unit is nominally packaged a Certificate IV.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Plan low level operations	1.1 The requirement to operate at low level is identified and justified in accordance with workplace procedures and regulatory requirements 1.2 The risks in the low level operations are analysed and an appropriate decision is made concerning the safe conduct of these operations 1.3 Action plans for the operation are formulated to ensure the safe and effective operation of the helicopter at low level 1.4 Unplanned manoeuvres are avoided 1.5 Compliance is maintained with air traffic control instructions, regulatory and reporting requirements
2 Manoeuvre helicopter at low level	2.1 Low level flight manoeuvres are performed safely using pre-planned manoeuvres at planned altitudes 2.2 Effects of wind velocity, false horizons, rising ground and mountainous terrain are managed, and control of the helicopter is correctly maintained 2.3 Pilot's visual attention is focused outside the cockpit 2.4 Lookout is maintained using a systematic scan technique at a rate determined by traffic density, visibility and/or terrain 2.5 Natural horizon is used as primary attitude reference 2.6 Nose of aircraft is cleared to ensure forward visibility when appropriate 2.7 Situation awareness is maintained at all times during the low level manoeuvres 2.8 Helicopter is safely manoeuvred adjacent to power lines and wires 2.9 All obstacles are identified and are appropriately and safely avoided 2.10 Personnel, animals, vehicles and buildings are identified and are appropriately and safely avoided 2.11 Height is maintained by visual reference to the earth's surface when below 500 AGL 2.12 Weather conditions are monitored and appropriate responses are made 2.13 Fuel status is monitored and appropriate responses are made 2.14 Local and published noise abatement requirements and curfews are observed
3 Perform quick stop manoeuvre	3.1 Deceleration of the helicopter from forward flight is initiated while either into wind or down wind to terminate to the hover into wind at a nominated hover point 3.2 Deceleration manoeuvre is conducted within the time and distance limitations specified whilst maintaining a constant height above the surface 3.3 Wind velocity is estimated and is appropriately taken into account in manoeuvres 3.4 Helicopter inertia is anticipated and appropriate allowance is made in manoeuvres 3.5 Situation awareness is maintained at all times during a quick stop manoeuvre 3.6 Obstructions are identified and are appropriately and safely avoided
4 Execute reversal turn	4.1 Adverse conditions requiring reversal turn are recognised and manoeuvre is commenced without delay 4.2 Helicopter is turned steeply through 180o manoeuvring in the horizontal and vertical planes, without exceeding 30o pitch 4.3 Straight and level flight is resumed at entry height
5 Execute forced landing from below 200 feet AGL	5.1 Emergency situations requiring a forced landing are identified 5.2 Immediate actions are performed in accordance with Flight Manual/POH 5.3 A landing area within autorotative distance is selected and an appropriate action plan is formulated 5.4 Emergency procedures are performed in accordance with Flight Manual/POH and the established action plan 5.5 Air Traffic Service and other traffic are advised of intentions during the emergency 5.6 Helicopter is landed in accordance with the Flight Manual/POH and the established action plan

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
Relevant OH&S and environmental procedures and regulations
Critical operational conditions, including retreating blade stall, vortex ring, overpitching, loss of anti-torque effectiveness, negative g effects
Purpose and functions of helicopter systems
Functions and effects of all helicopter controls, including rotor RPM management (governors) and engine acceleration response
Meteorological factors affecting helicopter flight performance during low level flight
Terrain following techniques
Air traffic requirements
Safety hazards and risks of low level helicopter operations and precautions for controlling the risks
Procedures for the use of performance charts
Application of the height/velocity diagram/graph
Local air traffic control procedures and instructions
Problems that may occur when operating a helicopter at low level and appropriate action that should be taken in each case
Required skills:
Solve problems associated with the operation of a helicopter at low level
Use instruments to monitor helicopter performance during the operation of a helicopter at low level
Apply knowledge to the operation of a helicopter at low level
Read and interpret instructions, procedures and information relevant to the operation of a helicopter at low level
Identify and justify a decision to operate a helicopter at low level
Use instruments to monitor helicopter performance during the operation of a helicopter at low level
Communicate effectively with others when operating a helicopter at low level
Read and interpret instructions, regulations, procedures and other information relevant to a helicopter at low level
Interpret and follow operational instructions and prioritise work
Complete documentation related to operating a helicopter at low level
Operate electronic communication equipment to required protocol
Work collaboratively with others when operating a helicopter at low level
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when operating a helicopter at low level in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when operating a helicopter at low level
Apply precautions and required action to minimise, control or eliminate hazards that may exist when a helicopter is at low level
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required when operating a helicopter at low level

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	variable weather conditions in accordance with Day Visual Flight Rules
Performance may be demonstrated in:	single engine helicopter multi engine helicopter single main rotor helicopter multi main rotor helicopter variable air traffic conditions variable flight situations abnormal situations
Performance may be demonstrated on an helicopter with:	fully functioning dual controls an electronic intercom system dual control brakes wheeled and/or skidded undercarriages
Crew may include:	single pilot multi crew
Limitations may be imposed by:	local noise abatement requirements and curfews
Checklists may include:	pre-flight pre-start engine start pre-taxi take-off after take-off approach and landing shutdown post-flight
Classes of airspace are:	those designated by the Civil Aviation Safety Authority
Operational hazards during low level operations may include:	variable surface conditions other aircraft loose objects personnel animals birds propeller/tail rotor/rotor wash and jet blast trees powerlines fences buildings terrain variations vehicles obstacles
Guidance during low level operations may be provided by:	air traffic control instructions light signals aerodrome markings
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Procedures maintaining compliance with airspace requirements are:	geographical limits of the flight area is demonstrated on a chart prominent geographical features are identified using a chart the limits of the flight area are identified on the ground the position of controlled airspace is determined using a chart and geographical features restricted areas are identified using a chart and geographical features departure from the circuit area and transition to the flight area is completed without incident departure from the flight area and transition to the circuit area is completed without incident
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders including Day Visual Flight Rules (Day VFR) in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Manual of Standards - Pilot Licensing (MOS-PL) Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as: Day VFR Syllabus Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	Y - Aircraft Operation and Traffic Management

AVIY4051A Conduct external load-lift operations

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to conduct external load-lifting operations in a helicopter. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant regulatory requirements of the Civil Aviation Safety Authority and national operating standards. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Operations are conducted across a variety of operational contexts within the Australian aviation industry. Work is performed under limited supervision. This unit of competency is nominally packaged at Certificate IV.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Prepare for load-lifting operations	1.1 External load characteristics and dimensions are determined and calculated 1.2 Aircraft safety hazards are identified using established procedures 1.3 Aircraft power availability is calculated 1.4 Wind speed and direction are determined 1.5 Approach and overshoot paths are determined 1.6 Load-lifting location and surrounds are checked for suitability 1.7 Helicopter cargo hook system is prepared and checked for correct operation 1.8 Aerial delivery equipment is prepared and checked as required in accordance with equipment manuals and publications 1.9 External load-lifting plan is developed and communicated to other crewmembers
2 Perform load-lifting operations	2.1 Helicopter is directed to external load-lifting point 2.2 Pre-take-off lifting checks are conducted in accordance with organisational policy and procedures 2.3 Commentary on the progress of the external load-lifting operation is maintained in accordance with established communication procedures 2.4 External load is attached in accordance with organisational policy and procedures 2.5 External load is monitored during flight for instability, and flight profile is adjusted as required for optimum safety of flight 2.6 External load is released in accordance with organisational policy and procedures and aircraft manuals
3 Conclude load-lifting operations	3.1 Aerial delivery equipment is recovered as required 3.2 Cargo hook equipment and control systems are secured and checked in accordance with manufacturers specifications and organisational policy and procedures
4 Respond to load-lifting emergencies and abnormal situations	4.1 External load-lifting emergencies are identified, communicated and diagnosed as per established procedures 4.2 Emergency and/or remedial actions are undertaken in accordance with aircraft flight manuals and organisational policy and procedures

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Helicopter capabilities and limitations
Cargo hook system and aerial delivery equipment capabilities and limitations
Approved operational procedures and processes for different external load-lifting operations
Occupational health and safety issues applicable to operations, aircraft and personnel safety
Correct aerial delivery equipment configuration
External load-lifting emergency procedures
Approach and overshoot considerations
External load-lifting verbal/non-verbal communication procedures
External load safety and configuration
External load-lifting risk assessment principles
Organisational policies and procedures for load-lifting operations
Practices concerning external load-lifting operations
Procedures and protocols for the use of communication systems during an emergency
Typical problems that may occur when conducting external load-lifting operations and appropriate action and solutions
Required skills:
Perform external load-lift operations
Complete aerial delivery equipment assembly
Use communication skills for helicopter control
Determine wind speed and direction
Operate aerial delivery equipment
Perform weight calculations
Apply external load-lifting risk assessment principles
Interpret and follow flight and operational manuals and safety policies
Read and interpret instructions and procedures relevant to the conducting load-lifting operations
Interpret and follow operational instructions and prioritise work
Complete documentation related to work activities when conducting load-lifting operations
Identify and use required communication technology
Work collaboratively with others when conducting load-lifting operations
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems, faults or malfunctions that may occur when conducting external load-lifting operations in accordance with workplace procedures
Implement contingency plans for unanticipated situations that may arise when conducting external load-lifting operations
Apply precautions and required action to minimise, control or eliminate hazards that may exist during the conducting of external load-lifting operations
Plan own work including predicting consequences and identifying improvements
Monitor work activities in terms of planned schedule
Modify activities depending on differing operational contingencies, risk situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Operate and adapt to differences in communication equipment in accordance with standard operating procedures

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Aircraft may include:	single or multiple engine rotary wing
Aircraft publications may include:	checklists flight manuals organisational policy and procedures manuals aviation maintenance documentation
Work environment may include:	by day or by night over land or over sea Prepared or Unprepared Helicopter Landing Sites
Load-lifting emergencies may include:	inadvertent release load instability helicopter electrical/mechanical failure and/or malfunction cargo hook electrical/mechanical release mechanism failure intercom failure
Loads may include:	replenishment stores operational equipment vehicles other aircraft trailers plant equipment cargo nets
Load characteristics may include:	dangerous goods non-dangerous size weight rigging dimensions fragility
Aerial delivery equipment may include:	lifting slings chains pendant assemblies palnets strops swivel assemblies cargo nets shackles fire-fighting buckets 'D' rings clevis assemblies hooks single link assemblies semi-rigid strops drogue chutes rigging cordage
Helicopter safety hazards may include:	man-made structures smoke meteorological conditions terrain other aircraft flora fauna ship structures and rigging ship movements
Locations and surrounds may include:	Helicopter Landing Site Unprepared Helicopter Landing Site
Aircraft publications may include:	checklists flight manuals organisational policy and procedures manuals aviation maintenance documentation
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Information/documentation may include:	relevant sections of Civil Aviation Safety Regulations in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Aeronautical Information Publication (AIP) charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards

Unit Sector(s)

Not applicable.

Competency field

Competency Field	Y - Aircraft Operation and Traffic Management

AVIY4053A Perform aircrewman cockpit duties

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to perform aircrewman cockpit duties including monitoring flight conditions and responding to abnormal/emergency situations. This unit does not include pre-flight inspections, and operation of communications equipment. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant regulatory requirements of the Civil Aviation Safety Authority and national operating standards. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Operations are conducted across a variety of operational contexts within the Australian aviation industry. Work is performed under limited supervision. This unit of competency is nominally packaged at Certificate IV.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Monitor flight conditions	1.1 Instruments are monitored throughout flight for correct indication and operation as per established procedures 1.2 Aircraft altitude, attitude and heading is monitored in accordance with organisational policy and procedures 1.3 Situational awareness is maintained to ensure safe flight 1.4 Fuel usage is monitored in accordance with organisational policy and procedures 1.5 Aircraft operating limits are monitored and advice is provided to the pilot in accordance with organisational policy and procedures 1.6 Operational documentation is interpreted and information is provided to the pilot in accordance with organisational policy and procedures 1.7 Aircraft operational checks are completed in accordance with aircraft flight manuals
2 Respond to abnormal/emergency situations	2.1 Abnormal/emergency situations are identified and diagnosed in accordance with organisational policy and procedures 2.2 Abnormal/emergency response is undertaken in accordance with aircraft checklists, pilot's directions and organisational policy and procedures

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Organisational policy and procedures in relation to aircrew carrying out cockpit duties
Basic theory of flight
Aircraft capabilities and limitations
Aircraft systems operation
Abnormal/emergency conditions and responses
Aircraft flight control operation
Aircraft operational checks
Aircraft operational publication uses and contents
Relevant OH&S responsibilities
Typical problems that may occur when performing aircrewman cockpit duties, actions and appropriate solutions
Required skills:
Monitor the manipulation of aircraft flight controls
Give and receive instructions related to performing aircrewman cockpit duties
Perform fuel usage calculations
Maintain situational awareness
Complete documentation related to performing aircrewman cockpit duties
Interpret and follow aircraft documentation
Communicate effectively with others when performing aircrewman cockpit duties
Read and interpret instructions and procedures relevant to performing aircrewman cockpit duties
Interpret and follow operational instructions and prioritise work
Identify and use required communication technology
Work collaboratively with others when performing aircrewman cockpit duties
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems, faults or malfunctions that may occur when performing aircrewman cockpit duties in accordance with workplace procedures
Implement contingency plans for unanticipated situations that may arise when performing aircrewman cockpit duties
Apply precautions and required action to minimise, control or eliminate hazards that may exist when performing aircrewman cockpit duties
Plan own work including predicting consequences and identifying improvements
Monitor work activities in terms of planned schedule
Modify activities depending on differing operational contingencies, risk situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Operate and adapt to differences in communication equipment in accordance with standard operating procedures

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Aircraft may include:	single or multiple engine fixed or rotary wing
Aircraft publications may include:	checklists flight manuals RAAF supplements organisational policy and procedures manuals aviation maintenance documentation aeronautical information publications flight information publications approach plates aeronautical charts
Aircraft operational checks may include:	pre-start after start pre-taxi pre-take-off after take-off pre-landing after landing shutdown over water
Abnormal/emergency situations may include:	avionics malfunction engine malfunction fuel system malfunction hydraulic system malfunction transmission system malfunction instrument failure fire aircraft damage pilot incapacitation
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Information/documentation may include:	relevant sections of Civil Aviation Safety Regulations in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Aeronautical Information Publication (AIP) charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards

Unit Sector(s)

Not applicable.

Competency field

Competency Field	Y - Aircraft Operation and Traffic Management

AVIY4054A Conduct hoisting operations

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to conduct hoisting operations from a helicopter and includes personnel and stores transfers, rescue net operations, stretcher lifts, double harness lifts and hi-line transfers. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant regulatory requirements of the Civil Aviation Safety Authority and national operating standards. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Operations are conducted across a variety of operational contexts within the Australian aviation industry. Work is performed under limited supervision. This unit of competency is nominally packaged at Certificate IV.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Prepare for hoisting operations	1.1 Helicopter safety hazards are identified using established procedures 1.2 Aircraft power availability is calculated 1.3 Wind speed and direction are determined 1.4 Approach and overshoot paths are determined 1.5 Hoisting location and surrounds are checked for suitability 1.6 Hoist is prepared and checked for correct operation 1.7 Hoisting operation plan is developed and communicated to other crewmembers 1.8 Hoisting equipment is prepared and checked as required in accordance with relevant equipment manuals and publications
2 Perform hoisting operations	2.1 Helicopter is directed to hoisting point 2.2 Hoisting accessories are attached to the hoist hook and checked 2.3 Down wind checks are conducted in accordance with organisational policy and procedures 2.4 Commentary on the progress of hoisting operation is maintained as per established procedures 2.5 Passengers/stores are attached/removed, monitored, retrieved/dispatched and secured in accordance with organisational policy and procedures 2.6 Hoist is operated in accordance with aircraft operating manuals and organisational policy and procedures
3 Respond to hoisting emergencies and abnormal situations	3.1 Hoist emergencies are identified, communicated and diagnosed as per established procedures 3.2 Emergency and/or remedial actions are undertaken in accordance with aircraft flight manuals and organisational policy and procedures
4 Conclude hoisting operations	4.1 Hoisting equipment and/or accessories are removed from the hoist hook and stowed in accordance with aircraft operating manuals and organisational policy and procedures 4.2 Hoist is secured and checked in accordance with aircraft operating manuals, organisational policy and procedures 4.3 Aircraft maintenance documentation is completed in accordance with organisational policies and procedures

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Helicopter capabilities and limitations
Hoist capabilities and limitations
Approved operational procedures and processes for different hoisting operations
Occupational health and safety issues applicable to hoisting operations
Aircraft safety
Personnel safety
Aircraft control voice and communication procedures
Correct hoist and equipment configuration
Approach and overshoot considerations
Hoist emergency procedures
Organisational policy and procedures in relation to conducting hoisting operations
Abnormal/emergency conditions and responses
Typical problems that may occur when conducting hoisting operations, actions and appropriate solutions
Risk assessment principles
CRM principles
Required skills:
Operate hoist
Assemble hoisting equipment
Operate hoisting accessories
Use communication skills for conning
Complete hoisting recovery equipment operations
Determine wind speed and direction
Maintain situational awareness
Apply CRM principles
Complete documentation related to conducting hoisting operations
Communicate effectively with others when conducting hoisting operations
Read and interpret instructions and procedures relevant to conducting hoisting operations
Interpret and follow operational instructions and prioritise work
Identify and use required communication technology
Work collaboratively with others when conducting hoisting operations
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems, faults or malfunctions that may occur when conducting hoisting operations in accordance with workplace procedures
Implement contingency plans for unanticipated situations that may arise when conducting hoisting operations
Apply precautions and required action to minimise, control or eliminate hazards that may exist when conducting hoisting operations
Plan own work including predicting consequences and identifying improvements
Monitor work activities in terms of planned schedule
Modify activities depending on differing operational contingencies, risk situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Operate and adapt to differences in communication equipment in accordance with standard operating procedures

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Aircraft may include:	single or multiple engine rotary wing
Aircraft publications may include:	checklists flight manuals organisational policy and procedures manuals aviation maintenance documentation
Work environment may include:	by day or by night over land or over sea Prepared or Unprepared landing sites
Hoisting operations may include:	personnel and stores transfer hi-line helicopter in-flight refuelling
Hoisting equipment may include:	single rescue sling double lift harness rescue litter hi-line transfer equipment emergency slings rope harness sling rescue net double lift harness extension strop rescue strop transfer equipment and message bag stretchers
Hand signals may include:	hoist in/out hoist up/down boom in/out emergency descent move left/right cease movement come up/down aircraft go around stop hoisting ready to be hoisted all clear
Environment for hoisting operations may include:	over water over land forest/bush bushfire affected areas mountainous areas confined areas pinnacles ship/boat transfers
Abnormal/emergency situations may include:	hoist equipment malfunction communication equipment failure aircraft system failure operator incapacitation hoistee incapacitation fouled cable fouled hoist runaway hoist intercom system failure during hoisting operations electrical/mechanical failure aircraft malfunction
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Information/documentation may include:	relevant sections of Civil Aviation Safety Regulations in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Aeronautical Information Publication (AIP) charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards

Unit Sector(s)

Not applicable.

Competency field

Competency Field	Y - Aircraft Operation and Traffic Management

AVIY4055A Conduct airborne extraction operations

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required by airborne extraction supervisors to conduct personnel airborne extraction operations in a helicopter. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant regulatory requirements of the Civil Aviation Safety Authority (CASA) and national operating standards. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Operations are conducted across a variety of operational contexts within the Australian aviation industry. Work is performed under limited supervision. This unit of competency is nominally packaged at Certificate IV.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Prepare helicopter and personnel for airborne extraction	1.1 Helicopter and extraction equipment are pre-flight checked to determine serviceability 1.2 Crew is briefed during mission brief 1.3 Extraction team leader is briefed in accordance with workplace procedures 1.4 Static ground rehearsals are conducted with personnel and equipment
2 Prepare for airborne extraction	2.1 Extraction equipment is attached and checked for security 2.2 Extraction zone characteristics and dimensions are determined and calculated 2.3 Helicopter safety hazards are communicated using workplace procedures 2.4 Extraction checks are conducted prior to extraction equipment deployment 2.5 Wind speed and direction are communicated 2.6 Approach and overshoot paths are communicated
3 Perform airborne extraction operations	3.1 Helicopter is directed to extraction point 3.2 Extraction equipment is deployed in accordance with workplace procedures 3.3 Personnel are directed to attach to extraction equipment in accordance with workplace procedures 3.4 Maintenance of aircraft position is communicated to pilot 3.5 Progress of extraction operation is communicated in accordance with workplace procedures 3.6 Personnel are directed to detach from extraction equipment
4 Respond to airborne extraction emergencies and abnormal situations	4.1 Airborne extraction emergencies are identified, communicated and diagnosed in accordance with workplace procedures 4.2 Emergency and/or remedial actions are undertaken in accordance with aircraft flight manuals, organisational policy and workplace procedures

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Regulations, legislation, organisational policy and procedures in relation to conducting airborne extraction operations
Occupational health and safety issues applicable to operations, aircraft and personnel safety
Approved operational procedures and processes for different airborne extraction operations
Procedures and protocols for the use of communication systems during an emergency
Airborne extraction verbal/non-verbal communication procedures
Helicopter capabilities and limitations as defined in aircraft publications/documentation
Airborne extraction equipment capabilities, correct configuration and limitations
Airborne extraction emergency procedures
Aircraft earthing procedures
Helicopter approach and overshoot considerations
Airborne extraction safety and configuration
Airborne extraction risk assessment principles
Typical problems that may occur when conducting airborne extraction operations and appropriate actions and solutions
Required skills:
Perform airborne extraction operations
Complete airborne extraction equipment pre-flight serviceability checks
Use communication skills for helicopter control
Determine wind speed and direction
Operate airborne extraction equipment
Perform weight calculations
Apply airborne extraction risk assessment principles
Interpret and follow flight and operational manuals and safety policies
Read, interpret and apply regulations, legislation, policies and procedures relevant to airborne extraction operations
Complete documentation related to work activities when conducting airborne extraction operations
Work collaboratively with others when conducting airborne extraction operations
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems, faults or malfunctions that may occur when conducting airborne extraction operations in accordance with established procedures
Implement contingency plans for unanticipated situations that may arise when conducting airborne extraction operations
Apply precautions and required action to minimise, control or eliminate hazards that may exist when conducting airborne extraction operations
Plan own work including predicting consequences and identifying improvements
Monitor work activities in terms of planned schedule
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Operate and adapt to differences in communication equipment in accordance with established procedures

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of: applying the underpinning knowledge and skills following relevant legislation and workplace procedures conducting serviceability pre-flight checks of helicopter and extraction equipment briefing crew and extraction team leader in accordance with workplace procedures attaching and security checking extraction equipment determining and calculating extraction zone characteristics and dimensions communicating helicopter safety hazards, wind speed and direction, approach and overshoot paths communicating to pilot maintenance of aircraft position directing personnel to attach and detach from extraction equipment in accordance with workplace procedures communicating extraction operation progress in accordance with workplace procedures identifying, communicating and diagnosing airborne extraction emergencies in accordance with workplace procedures taking actions in a remedial and/or emergency situation in accordance with aircraft flight manuals, organisational policy and workplace procedures
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Aircraft may include:	single or multiple engine single or multiple rotors other airborne vehicles
Airborne extraction supervisor may include:	aircrewman rescue crewman airborne safety officer loadmaster observer airborne team leader chalk commander
Work environment may include:	by day or by night over land or over sea prepared or unprepared helicopter landing sites
Airborne extraction emergencies may include:	aircraft emergencies extracted personnel unable to detach from rope extraction equipment/extracted personnel snagged in trees/obstacles extraction equipment malfunction
Extraction personnel characteristics may include:	beginners advanced size weight extraction equipment variations
Airborne extraction equipment may include:	rappelling harness head protection eye goggles hearing protection rappelling gloves suspended extraction ropes caving ladder attachment devices rappelling attachment device
Helicopter safety hazards may include:	man-made structures smoke meteorological conditions terrain other aircraft flora fauna ship structures and rigging ship movements loss of visual reference foreign object damage (FOD)
Locations and surrounds may include:	helicopter landing site unprepared helicopter landing site
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Documentation may include:	relevant sections of Civil Aviation Safety Regulations in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Aeronautical Information Publication (AIP) charts operations manuals approved checklists organisational policy and procedures manuals aviation maintenance documentation workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards

Unit Sector(s)

Not applicable.

Competency field

Competency Field	Y - Aircraft Operation and Traffic Management

AVIY4056A Conduct airborne rappelling operations

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required by airborne rappelling dispatchers to conduct airborne rappelling operations in a helicopter. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant regulatory requirements of the Civil Aviation Safety Authority (CASA) and national operating standards. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Operations are conducted across a variety of operational contexts within the Australian aviation industry. Work is performed under limited supervision. This unit of competency is nominally packaged at Certificate IV.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Prepare helicopter and personnel for airborne rappelling operations	1.1 Helicopter and airborne rappelling attachment device are pre-flight checked to determine serviceability 1.2 Crew is briefed during mission brief 1.3 Airborne rappelling team leader is briefed in accordance with workplace procedures 1.4 Static ground rehearsals are conducted with personnel and equipment 1.5 Fitness of rappelling personnel to complete task is confirmed in accordance with established procedures
2 Prepare for airborne rappelling operations	2.1 Ropes are attached to airborne rappelling attachment device and checked for security 2.2 Rappellers are restrained in aircraft prior to take-off 2.3 Fitting of rappellers' personnel protective equipment is checked in accordance with established procedures 2.4 Deployment checks are conducted prior to rope deployment 2.5 Helicopter safety hazards are communicated using workplace procedures 2.6 Airborne rappelling location and surrounds are assessed for suitability 2.7 Wind speed and direction are communicated 2.8 Approach and overshoot paths are communicated
3 Perform airborne rappelling operations	3.1 Helicopter is directed to rappelling point 3.2 Ropes and rappellers are deployed in accordance with workplace procedures 3.3 Progress of the rappelling operation is communicated in accordance with workplace procedures 3.4 Rappelling ropes are recovered or released as required 3.5 Clearance for aircraft departure is provided by airborne rappelling dispatcher once all ropes are clear or secured
4 Respond to airborne rappelling emergencies and abnormal situations	4.1 Airborne rappelling emergencies are identified, communicated and diagnosed in accordance with workplace procedures 4.2 Emergency and/or remedial actions are undertaken in accordance with aircraft flight manuals, organisational policy and workplace procedures

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Regulations, legislation, organisational policy and procedures in relation to conducting airborne rappelling operations
Occupational health and safety issues applicable to operations, aircraft and personnel safety
Approved operational procedures and processes for different airborne rappelling operations
Procedures and protocols for the use of communication systems during an emergency
Airborne rappelling verbal/non-verbal communication procedures
Helicopter capabilities and limitations as defined in aircraft publications/documentation
Airborne rappelling attachment device capabilities and limitations
Correct airborne rappelling safety equipment configuration
Airborne rappelling techniques
Airborne rappelling emergency procedures
Helicopter approach and overshoot considerations
Airborne rappelling risk assessment principles
Typical problems that may occur when conducting airborne rappelling operations and appropriate actions and solutions
Required skills:
Perform airborne rappelling operations
Complete airborne rappelling attachment device pre-flight serviceability checks
Use communication skills for helicopter control
Determine wind speed and direction
Operate airborne rappelling attachment device
Perform weight calculations
Apply airborne rappelling risk assessment principles
Interpret and follow flight and operational manuals and safety policies
Read, interpret and apply regulations, legislation, policies and procedures relevant to airborne rappelling operations
Complete documentation related to work activities when conducting airborne rappelling operations
Work collaboratively with others when conducting airborne rappelling operations
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems, faults or malfunctions that may occur when conducting airborne rappelling operations in accordance with established procedures
Implement contingency plans for unanticipated situations that may arise when conducting airborne rappelling operations
Apply precautions and required action to minimise, control or eliminate hazards that may exist when conducting airborne rappelling operations
Plan own work including predicting consequences and identifying improvements
Monitor work activities in terms of planned schedule
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Operate and adapt to differences in communication equipment in accordance with established procedures

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of: applying the underpinning knowledge and skills following relevant legislation and workplace procedures conducting serviceability pre-flight checks of helicopter and airborne rappelling attachment device briefing crew and airborne rappelling team leader in accordance with workplace procedures attaching and security checking ropes to airborne rappelling device conducting fitting checks of rappellers' personnel protective equipment in accordance with established procedures conducting deployment checks prior to rope deployment assessing suitability of airborne rappelling location and surrounds communicating helicopter safety hazards, wind speed and direction, approach and overshoot paths deploying ropes and rappellers and recovery/release of ropes in accordance with workplace procedures communicating rappelling operation progress in accordance with workplace procedures providing clearance for aircraft departure once all ropes are clear or secured identifying, communicating and diagnosing rappelling emergencies in accordance with workplace procedures taking actions in a remedial and/or emergency situation in accordance with aircraft flight manuals, organisational policy and workplace procedures
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Helicopter may include:	single or multiple engine single or multiple rotors other airborne vehicles
Airborne rappelling supervisor may include:	aircrewman rescue crewman airborne safety officer loadmaster observer airborne team leader chalk commander
Work environment may include:	by day or by night over land or over sea prepared or unprepared helicopter landing sites
Airborne rappelling emergencies may include:	aircraft emergencies hung-up rappeller unconscious rappeller ropes/rappellers/s snagged in trees/obstacles rappeller falling from door after adopting exit position airborne rappelling attachment device malfunction
Airborne rappelling variations may include:	single or multiple rappellers basic airborne rappelling advanced airborne rappelling airborne fast roping
Rappeller characteristics may include:	beginners advanced size weight rappeller equipment variations
Airborne rappelling equipment may include:	eye goggles hearing protection head protection rappelling harness rappelling gloves rappelling ropes fast ropes airborne rappelling attachment device
Helicopter safety hazards may include:	man-made structures smoke meteorological conditions terrain other aircraft flora fauna ship structures and rigging ship movements loss of visual reference foreign object damage (FOD)
Locations and surrounds may include:	helicopter landing site unprepared helicopter landing site
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures standard operating procedures
Documentation may include:	relevant sections of Civil Aviation Safety Regulations in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Aeronautical Information Publication (AIP) charts operations manuals approved checklists organisational policy and procedures manuals aviation maintenance documentation workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards

Unit Sector(s)

Not applicable.

Competency field

Competency Field	Y - Aircraft Operation and Traffic Management

AVIY4057A Perform helicopter deck landing operations

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to operate a helicopter during deck landing operations including planning, pre/post briefing, transit, approach, landing, take-off, climb and abnormal operations to/from a helideck. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) and/or ADF; airspace control requirements and Day Visual Flight Rules (Day VFR), Night VFR, Instrument Flight Rules (IFR); and aircraft control principles, regulations, safety codes, protocols and procedures required when operating a helicopter to/from a helideck. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Operations are conducted as part of commercial or military aircraft activities across a variety of operational contexts within the Australian aviation industry. Work is performed under limited supervision. This unit of competency is nominally packaged a Certificate IV.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Plan deck landing operations	1.1 Tasking requirements are identified 1.2 Crew, role equipment and safety equipment necessary to ensure safe achievement of task are determined 1.3 Helicopter is certified for the task in accordance with regulations and workplace procedures 1.4 Outbound and return flight loading and flight routes are planned 1.5 Security and care of passengers or equipment for deck landing operations are planned
2 Conduct pre-flight briefings for deck landing operations	2.1 Flight/ground crews and other relevant stakeholders are briefed on allocated duties 2.2 Weather suitability is determined and confirmed against workplace procedures and limitations 2.3 Briefs/self-briefs for deck landing operations are performed
3 Take off and transit to and from vessel	3.1 Appropriate take-off and departure configurations are selected 3.2 Helicopter is navigated to the rendezvous 3.3 Information regarding identified vessel's ability to receive aircraft is obtained 3.4 Vessel is instructed to manoeuvre to achieve optimum deck conditions for landing 3.5 Relative wind, ship pitch and roll information, hover heading and helideck location are obtained and acceptability confirmed 3.6 Pre-descent checks are completed 3.7 Descent profile and circuit pattern are determined
4 Approach and land on vessel helideck	4.1 Control manipulation, instrument scan and visual cues are used to manoeuvre the aircraft safely during approach and landing 4.2 Night interception of glide slope is carried out as appropriate 4.3 Touch-down point and reference markers are indentified and confirmed 4.4 Constant angle approach and landing is performed 4.5 Safe termination of approach and stable hover over helideck is performed 4.6 Helideck landing is performed
5 Take off and climb out from vessel helideck	5.1 Safety and security during deck operations is managed 5.2 Stable hover over deck is established 5.3 Obstacles are identified and avoided 5.4 Instrument take-off under no horizon conditions is performed 5.5 Instrument climb-out procedure is performed
6 Manage abnormal and emergency situations during deck landing operations	6.1 Abnormal or emergency situations are identified and confirmed 6.2 Helicopter is controlled to maintain safe flight 6.3 Abnormal or emergency situations are managed in accordance with workplace procedures, Flight Manual/Pilot's Operating Handbook 6.4 Aborted approach from final approach is performed 6.5 Ditching and underwater escape procedures are applied as required

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
Relevant OH&S and environmental procedures and regulations
In Defence context, relevant Defence Orders and Instructions
Engine performance checks for the helicopter type to be flown
Aircraft performance calculations (for all phases of flight)
Functions and effects of all aircraft controls and instruments
Principles of aerodynamics
Control effectiveness in all phases of flight
Hazards that exist when controlling an aircraft during deck landing operations
Helicopter dimensions
Communication procedure and terminology applicable to deck landing operations
Planning and briefing requirements for helicopter deck landing operations
Post flight de-briefing techniques
Helicopter underwater escape procedures
Aircraft evacuation procedures
Survival equipment location and operation
Survival skills post ditching
Crash on deck procedures
Lighting and marshalling signals
Helideck markings
Effects of excessive vessel movement on the serviceability of aircraft
Vessel movement limitations
Operation of night vision devices
Required skills:
Solve problems associated with the operation of a helicopter during deck landing operations
Identify and assess, vertical, horizontal and relative spatial distances in relation to the aircraft fuselage, rotor system, mission and/or operational stores and equipment with regard to potential obstacles to the safety of flight
Operate night vision devices if applicable
Use instruments to monitor helicopter performance during deck landing operations
Apply knowledge to the operation of a helicopter during deck landing operations
Read and interpret instructions, procedures and information relevant to the operation of a helicopter during deck landing operations
Identify and justify a decision to operate a helicopter during deck landing operations
Interpret hover performance and power available/power required from graphs/charts
Conduct planning, briefing and de-briefing
Communicate effectively with others when operating a helicopter during deck landing operations
Complete documentation related to operating a helicopter during deck landing operations
Operate electronic communication equipment to required protocol
Work collaboratively with others when operating a helicopter during deck landing operations
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Apply reporting procedures for identified problems that may occur when operating a helicopter during deck landing operations
Implement contingency plans for unexpected events that may arise when operating a helicopter during deck landing operations
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required when operating a helicopter during deck landing operations

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of: applying the underpinning knowledge and skills following relevant legislation and workplace procedures planning deck landing operations conducting pre-flight briefs of all relevant stakeholders taking off and transiting to vessel approaching and landing on vessel helideck taking off and climbing out from vessel helideck identifying, confirming and managing abnormal and emergency situations in accordance with workplace procedures and Flight Manual/Pilot's Operating Handbook
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	variable weather conditions in accordance with Day Visual Flight Rules (VFR) and Night VFR simulated Instrument Meteorological Conditions (IMC) IMC
Performance may be demonstrated in:	single engine helicopter multi engine helicopter single main rotor helicopter multi main rotor helicopter variable air traffic conditions variable flight situations abnormal situations
Performance may be demonstrated on a helicopter with:	fully functioning dual controls an electronic intercom system dual control brakes wheeled and/or skidded undercarriages
Night VFR environment may include:	unaided aided utilising night vision devices
Crew may include:	single pilot multi crew
Briefing information may include:	helideck location and configuration helideck markings vessel configuration obstructions hazards associated with deck landing operations (e.g. ship movement, engine salt ingestion, wind, pitch, roll limitations) crash on deck procedures landing and take-off procedures lighting signals marshalling signals aircraft securing procedures communication procedures transit route to and from ship approach and departure procedures ditching procedures emergency situations (e.g. fire, engine/transmission/aircraft system malfunctions) location and operation of survival equipment aircraft evacuation procedures (on ditching)
Limitations may be imposed by:	local noise abatement requirements and curfews
Classes of airspace are:	those designated by the Civil Aviation Safety Authority restricted and danger areas Military control zones Air Defence identification zones
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders including Day Visual Flight Rules (Day VFR) in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Manual of Standards - Pilot Licensing (MOS-PL) Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as: Day VFR syllabus Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	Y - Aircraft Operation and Traffic Management

AVIY4058A Pilot a helicopter during external load operations

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to operate a helicopter during external load operations including preparation and planning, pre/post briefing, external load and abnormal operations. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) and/or ADF; airspace control requirements and Day Visual Flight Rules (Day VFR), Night VFR; and aircraft control principles, regulations, safety codes, protocols and procedures required when operating a helicopter at low level and piloting a helicopter during external load operations. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Operations are conducted as part of commercial or military aircraft activities across a variety of operational contexts within the Australian aviation industry. Work is performed under limited supervision. This unit of competency is nominally packaged a Certificate IV.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Prepare and rig a sling load	1.1 Tasking requirements are identified 1.2 External load is secured, stabilised and rigged in accordance with workplace procedures and Flight Manual/Pilot's Operating Handbook
2 Plan external load operations	2.1 External load procedure, equipment and personnel required for task are determined 2.2 Helicopter performance data is interpreted and calculated to ensure suitability of aircraft for external load operations 2.3 Outbound and return flight routes are planned 2.4 Secure and stable load preparations are arranged 2.5 Load lifting equipment strength and suitability are assessed
3 Conduct pre-flight briefings for external load operations	3.1 Requirements of the load task are explained and confirmed 3.2 Personnel responsible for inspecting the load lifting equipment for serviceability and security are identified 3.3 Communication and hook-up procedure is explained 3.4 Hook-up person and hook-up procedure is specified 3.5 Departure, transit, approach, termination and load release procedures are explained 3.6 Emergency procedures are explained and confirmed 3.7 Pilot vertical reference (long line) procedure is explained if applicable 3.8 Crew and ground loadmaster are briefed on all aspects of the load lifting task 3.9 Seating is adjusted to ensure full exercise of the flight controls and the ability to scan the instrument panel 3.10 Helicopter performance data is interpreted and calculated to ensure suitability of aircraft for operations 3.11 The removal of doors and the security of internal equipment is arranged as required
4 Operate the helicopter during external load operations	4.1 Functional and safety checks on role equipment are performed, and defects are reported 4.2 Fuel and cargo load combinations to achieve task are calculated 4.3 Adequacy of power margin and directional control are determined 4.4 Stable hover over the load during hook-up/delivery procedures is maintained 4.5 External load is lifted and transported to a separate location and placed at a specified position 4.6 Load is monitored and appropriate actions are taken to ensure load security and stability during flight 4.7 Excessive load swing during transit is avoided
5 Manage abnormal and emergency situations during external load operations	5.1 Helicopter control is maintained 5.2 Abnormal or emergency situations are identified and managed in accordance with workplace procedures and Flight Manual/Pilot's Operating Handbook 5.3 Load is jettisoned when appropriate
6 Conduct post-flight activities for external load operations	6.1 Operating procedures and outcomes of the flight are reviewed and analysed 6.2 Effectiveness, efficiency and performance of equipment is analysed and reported 6.3 Inspection, servicing and stowage of equipment is organised

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
Relevant OH&S and environmental procedures and regulations
In Defence context, relevant Defence Orders and Instructions
Engine performance checks for the helicopter type to be flown
Aircraft performance calculations (for all phases of flight)
Internal and external load limitations for the helicopter type to be flown
Aerial delivery equipment operation, safe working loads and limitations
Cargo hook limitations, problems and hazards
Awareness of load rigging and preparation for flight
Principles of aerodynamics
Control effectiveness in all phases of flight
Hazards that exist and problems that can occur when operating an aircraft during external load operations
Procedures to address problems associated with a helicopter during external load operations
Helicopter dimensions
Vertical reference (long line) operation procedures if applicable
External load lifting equipment inspection procedures
Communication procedure and terminology applicable to external load operations
Required skills:
Solve problems associated with the operation of a helicopter during external load operations
Identify and assess vertical, horizontal and relative spatial distances in relation to the aircraft fuselage, rotor system, mission and/or operational stores and equipment with regard to potential obstacles to the safety of flight
Maintain situational awareness
Perform external load scan techniques
Use instruments to monitor helicopter performance during external load operations
Read and interpret instructions, procedures and information relevant to the operation of a helicopter during external load operations
Apply knowledge to the operation of a helicopter during external load operations
Interpret hover performance and power available/power required from graphs/charts
Communicate effectively with others when operating a helicopter during external load operations
Complete documentation related to operating a helicopter during external load operations
Operate electronic communication equipment to required protocol
Work collaboratively with others when operating a helicopter during external load operations
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when operating a helicopter during external load operations in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when operating a helicopter during external load operations
Apply precautions and required action to minimise, control or eliminate hazards that may exist when a helicopter is performing external load operations
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required when operating a helicopter during external load operations

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of: applying the underpinning knowledge and skills following relevant legislation and workplace procedures preparing and rigging sling load including all sub-tasks in accordance with workplace procedures and Flight Manual/Pilot's Operating Handbook planning external load operations including all sub-tasks conducting pre-flight briefing including all sub-tasks operating the helicopter during external load operations including all sub-tasks identifying and managing abnormal and emergency situations in accordance with workplace procedures and Flight Manual/Pilot's Operating Handbook
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	variable weather conditions in accordance with Day Visual Flight Rules (VFR) and Night VFR
Performance may be demonstrated in:	single engine helicopter multi engine helicopter single main rotor helicopter multi main rotor helicopter variable air traffic conditions variable flight situations abnormal situations
Performance may be demonstrated on a helicopter with:	fully functioning dual controls an electronic intercom system dual control brakes wheeled and/or skidded undercarriages
Night VFR environment may include:	unaided aided utilising night vision devices
Crew may include:	single pilot multi crew
Load lifting may be carried out:	with crewman without crewman
Limitations may be imposed by:	local noise abatement requirements and curfews
Checklists may include:	flight manual/pilot's operating handbook approach and landing hover
Classes of airspace are:	those designated by the Civil Aviation Safety Authority restricted and danger areas Military control zones Air Defence identification zones
Operational hazards during low level operations may include:	structures other aircraft loose objects birds engine salt ingestion trees dust inadvertent release of load unstable load low visibility turbulence wind strength sea state
Guidance during low level operations may be provided by:	air traffic control instructions light signals aerodrome markings
Load lifting equipment may include:	cargo hooks swivels shackles load lifting strops nets
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders including Day Visual Flight Rules (Day VFR) in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Manual of Standards - Pilot Licensing (MOS-PL) Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) pilot vertical reference (long line) procedures charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as: Day VFR syllabus Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	Y - Aircraft Operation and Traffic Management

AVIY4059A Pilot a helicopter during roping operations

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to operate a helicopter during roping operations including planning, pre/post briefing, roping and abnormal operations. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) and/or ADF; airspace control requirements and Day Visual Flight Rules (Day VFR), Night VFR; and aircraft control principles, regulations, safety codes, protocols and procedures required when operating a helicopter at low level and piloting a helicopter during roping operations. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Operations are conducted as part of commercial or military aircraft activities across a variety of operational contexts within the Australian aviation industry. Work is performed under limited supervision. This unit of competency is nominally packaged a Certificate IV.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Plan roping operations	1.1 Tasking requirements are identified 1.2 Crew roping personnel and equipment required to ensure safe achievement of task are determined 1.3 Helicopter performance is interpreted and calculated to ensure suitability of aircraft for roping operations 1.4 Transit, roping operation communications and recovery is planned in accordance with workplace procedures 1.5 Roping personnel qualifications are confirmed 1.6 Roping operations abnormal and emergency situation actions are planned
2 Conduct pre-flight briefings for roping operations	2.1 Requirements of the roping operation are explained and confirmed 2.2 Location, terrain features (sea state as applicable) and forecast weather conditions are obtained and confirmed 2.3 Timings, route(s), airspeeds and altitudes are confirmed 2.4 Pilot, crew and roping personnel responsibilities and communication procedures are explained 2.5 Roping operation emergency procedures are explained
3 Operate the helicopter during roping operations	3.1 Site inspection, approach and hover heading are determined in accordance with operational requirements 3.2 Descent and approach is controlled to terminate over the roping site 3.3 Adequacy of hover power margin and control limits to perform roping operations is checked and maintained 3.4 Control is applied to helicopter to maintain position over roping site 3.5 Obstacle clearances are maintained during roping operations 3.6 Crewmember is directed/cleared to deploy ropes 3.7 Roping team is directed when clear to perform roping operation in accordance with workplace procedures 3.8 Ropes are recovered/detached and site vacated in accordance with workplace procedures
4 Manage abnormal and emergency situations during roping operations	4.1 Helicopter control is maintained 4.2 Abnormal or emergency situations are identified and managed in accordance with workplace procedure and Flight Manual/Pilot's Operating Handbook
5 Conduct post-flight briefings for roping operations	5.1 Operating procedures and outcomes of the flight are reviewed and analysed 5.2 Effectiveness, efficiency and performance of equipment is analysed and reported

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
Relevant OH&S and environmental procedures and regulations
In Defence context, relevant Defence Orders and Instructions
Communication procedure and terminology applicable to roping operations
Engine performance checks for the helicopter type to be flown
Aircraft performance calculations (for all phases of flight)
Internal and external load limitations for the helicopter type to be flown including weight and balance consideration
Functions and effects of all aircraft controls and instruments
Principles of aerodynamics
Control effectiveness in all phases of flight
Hazards, limitations and problems that can occur when operating an aircraft during roping operations
Rope and attaching point limitations
Helicopter dimensions
Required skills:
Solve problems associated with the operation of a helicopter during roping operations
Identify and assess vertical, horizontal and relative spatial distances in relation to the aircraft fuselage, rotor system, mission and/or operational stores and equipment with regard to potential obstacles to the safety of flight
React appropriately to avoid hazardous situations and/or dangerous situations that pose risks to safety of flight and personnel
Maintain situational awareness
Use instruments to monitor helicopter performance during roping operations
Read and interpret instructions, procedures and information relevant to the operation of a helicopter during roping operations
Apply knowledge to the operation of a helicopter during roping operations
Identify and justify a decision to operate a helicopter during roping operations
Interpret hover performance and power available/power required from graphs/charts
Communicate effectively with others when operating a helicopter during roping operations
Complete documentation related to operating a helicopter during roping operations
Operate electronic communication equipment to required protocol
Work collaboratively with others when operating a helicopter during roping operations
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Apply reporting procedures for identified problems that may occur when operating a helicopter during roping operations
Implement contingency plans for unexpected events that may arise when operating a helicopter during roping operations
Apply precautions and required action to minimise, control or eliminate hazards that may exist when a helicopter is performing roping operations
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required when operating a helicopter during roping operations

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of: applying the underpinning knowledge and skills following relevant legislation and workplace procedures planning roping operations including all sub-tasks and actions in the event of abnormal and emergency roping operations situations conducting pre-flight and post-flight roping operations briefings including all sub-tasks operating the helicopter during roping operations including all sub-tasks indentifying and managing abnormal and emergency situations in accordance with workplace procedures and Flight Manual/Pilot's Operating Handbook
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	variable weather conditions in accordance with Day Visual Flight Rules and Night VFR
Performance may be demonstrated in:	single engine helicopter multi engine helicopter single main rotor helicopter multi main rotor helicopter variable air traffic conditions variable flight situations abnormal situations
Performance may be demonstrated on a helicopter with:	fully functioning dual controls an electronic intercom system dual control brakes wheeled and/or skidded undercarriages night aided vision devices
Night VFR environment may include:	unaided aided utilising night vision devices
Operational environments may include:	unprepared landing sites confined areas unknown landing sites pinnacles embarked/sea platforms marine environments
Crew may include:	single pilot multi crew
Limitations may be imposed by:	local noise abatement requirements and curfews
Roping may include:	rappelling fast rope
Checklists may include:	Flight Manual/Pilot's Operating Handbook approach and landing hover pre-roping
Classes of airspace are:	those designated by the Civil Aviation Safety Authority restricted and danger areas Military control zones Air Defence identification zones
Operational hazards during low level operations may include:	structures other aircraft loose objects birds engine salt ingestion trees dust low visibility turbulence wind strength sea state
Guidance during low level operations may be provided by:	air traffic control instructions light signals aerodrome markings
Procedures for maintaining compliance with airspace requirements are:	geographical limits of the flight area are demonstrated on a chart prominent geographical features are identified using a chart the limits of the flight area are identified on the ground the position of controlled airspace is determined using a chart and geographical features restricted areas are identified using a chart and geographical features departure from the circuit (roping) area and transition to the flight area is completed without incident departure from the flight area and transition to the circuit (roping) area is completed without incident
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders including Day Visual Flight Rules (Day VFR) in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Manual of Standards - Pilot Licensing (MOS-PL) Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as: Day VFR syllabus Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	Y - Aircraft Operation and Traffic Management

AVIY4060A Pilot a helicopter during winching operations

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to operate a helicopter during winching operations including planning, pre/post briefing, winching and abnormal operations. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) and/or ADF; airspace control requirements and Day Visual Flight Rules (Day VFR), Night VFR; and aircraft control principles, regulations, safety codes, protocols and procedures required when operating a helicopter at low level and piloting a helicopter during winching operations. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Operations are conducted as part of commercial or military aircraft activities across a variety of operational contexts within the Australian aviation industry. Work is performed under limited supervision. This unit of competency is nominally packaged a Certificate IV.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Plan winching operations	1.1 Tasking requirements are identified 1.2 Crew and equipment required to ensure safe achievement of task are determined 1.3 Helicopter performance data is interpreted and calculated to ensure suitability of aircraft for operations 1.4 Outbound and return flight routes are planned 1.5 Operations at winch site including obstructions, terrain and any factors that may adversely affect lift are planned 1.6 Security and care of passengers and/or equipment to be winched on board is planned
2 Conduct pre-flight briefings for winching operations	2.1 Requirements of the winch operation are explained and confirmed 2.2 Location, terrain features (sea state as applicable) and forecast weather conditions are obtained and confirmed 2.3 Winch and role equipment is checked 2.4 Pilot and crew responsibilities and communication procedures are explained 2.5 Mode of lift (e.g. single strop lift, double lift, net deployment, etc.) is explained 2.6 Arrangements for care and security of passengers and/or equipment to be winched are explained 2.7 Winch emergency procedures are explained
3 Operate the helicopter during winching operations	3.1 Adequacy of hover power margin and control limits to perform winching operations is checked and maintained 3.2 Site inspection, approach and hover heading are determined in accordance with operational requirements 3.3 Descent and approach is controlled to terminate over winch site (both land and water) 3.4 Control is applied to helicopter to maintain position over winch site 3.5 Winch limitations are observed 3.6 Cable fouling is avoided 3.7 Power is applied to lift external load 3.8 Safety and security of passengers and/or cargo is managed
4 Manage abnormal and emergency situations during winching operations	4.1 Helicopter, passengers and load are controlled 4.2 Abnormal or emergency situations are identified and managed in accordance with workplace procedures and Flight Manual/Pilot's Operating Handbook 4.3 Load is jettisoned if/when appropriate
5 Conduct post-flight briefings for winching operations	5.1 Operating procedures and outcomes of the flight are reviewed and analysed 5.2 Effectiveness, efficiency and performance of equipment is analysed and reported

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
Relevant OH&S and environmental procedures and regulations
In Defence context, relevant Defence Orders and Instructions
Engine performance checks for the helicopter type to be flown
Aircraft performance calculations (for all phases of flight)
Internal and external load limitations for the helicopter type to be flown
Winch limitations
Functions and effects of all aircraft controls and instruments
Principles of aerodynamics
Control effectiveness in all phases of flight
Hazards that exist and problems that can occur when operating an aircraft during winching operations
Helicopter dimensions
Communication procedure and terminology applicable to winching operations
Required skills:
Solve problems associated with the operation of a helicopter during winching operations
Identify and assess vertical, horizontal and relative spatial distances in relation to the aircraft fuselage, rotor system, mission and/or operational stores and equipment with regard to potential obstacles to the safety of flight
Maintain situational awareness
Use instruments to monitor helicopter performance during winching operations
Read and interpret instructions, procedures and information relevant to the operation of a helicopter during winching operations
Apply knowledge to the operation of a helicopter during winching operations
Identify and justify a decision to operate a helicopter during winching operations
Interpret hover performance and power available/power required from graphs/charts
Communicate effectively with others when operating a helicopter during winching operations
Complete documentation related to operating a helicopter during winching operations
Operate electronic communication equipment to required protocol
Work collaboratively with others when operating a helicopter during winching operations
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Apply reporting procedures for identified problems that may occur when operating a helicopter during winching operations
Implement contingency plans for unexpected events that may arise when operating a helicopter during winching operations
Apply precautions and required action to minimise, control or eliminate hazards that may exist when a helicopter is performing winching operations
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required when operating a helicopter during winching operations

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of: applying the underpinning knowledge and skills following relevant legislation and workplace procedures planning winching operations including all sub-tasks conducting pre-flight and post-flight winching operations briefing including all sub-tasks operating the helicopter during winching operations including all sub-tasks identifying and managing abnormal and emergency situations in accordance with workplace procedures and Flight Manual/Pilot's Operating Handbook
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	variable weather conditions in accordance with Day Visual Flight Rules and Night VFR
Performance may be demonstrated in:	single engine helicopter multi engine helicopter single main rotor helicopter multi main rotor helicopter variable air traffic conditions variable flight situations abnormal situations
Performance may be demonstrated on a helicopter with:	fully functioning dual controls an electronic intercom system dual control brakes wheeled and/or skidded undercarriages
Night VFR environment may include:	unaided aided utilising night vision devices
Crew may include:	single pilot multi crew
Hover control directions may include:	with crewman without crewman
Limitations may be imposed by:	local noise abatement requirements and curfews
Checklists may include:	Flight Manual/Pilot's Operating Handbook approach and landing hover
Classes of airspace are:	those designated by the Civil Aviation Safety Authority restricted and danger areas Military control zones Air Defence identification zones
Operational hazards during low level operations may include:	structures other aircraft loose objects birds engine salt ingestion trees dust
Guidance during low level operations may be provided by:	air traffic control instructions light signals aerodrome markings
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders including Day Visual Flight Rules (Day VFR) in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Manual of Standards - Pilot Licensing (MOS-PL) Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as: Day VFR syllabus Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	Y - Aircraft Operation and Traffic Management

AVIY4061A Perform aerobatic manoeuvres

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to perform looping, rolling and advanced aerobatic manoeuvres while remaining within the aircraft's structural and engine limitations and the pilot's physiological limitations during visual flight. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) and/or ADF; airspace control requirements and Day Visual Flight Rules; and aircraft control principles, regulations, safety codes, protocols and procedures required to perform aerobatic manoeuvres. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Operations are conducted within a variety of operational contexts within the Australian aviation industry. Work is performed under limited supervision. This unit of competency is nominally packaged at Certificate IV.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Prepare for aerobatic manoeuvres	1.1 Operating area within suitable airspace is selected that allows for the completion of all aerobatic manoeuvres above the authorised minimum altitude 1.2 Pre-manoeuvre checks are performed and aircraft is configured for aerobatic manoeuvres 1.3 Lookout is maintained using a systematic scan technique at a rate determined by traffic density, visibility or terrain
2 Perform looping manoeuvre	2.1 Entry airspeed is achieved that will ensure completion of looping manoeuvre 2.2 Aircraft is pitched vertically through 360 degrees in balanced flight 2.3 Wings are maintained parallel to the earth's horizon whilst applying positive 'g', without stalling 2.4 Alignment with a nominated line feature is maintained 2.5 Engine, airframe and physiological limitations are complied with 2.6 Direction, altitude control and height loss is maintained within prescribed limits, or as appropriate to the aircraft type 2.7 Safe entry and recovery heights are observed 2.8 Exit airspeed/height is achieved at the completion of looping manoeuvre
3 Perform rolling manoeuvre	3.1 Entry airspeed is achieved that will ensure completion of rolling manoeuvre 3.2 Aircraft is rolled from a nominated airspeed around the fore and aft axis through 360 degrees 3.3 Direction, altitude control and height loss is maintained within prescribed limits, or as appropriate to the aircraft type 3.4 Engine, airframe and physiological limitations are complied with 3.5 Safe entry and recovery heights are observed
4 Perform advanced aerobatic manoeuvre	4.1 Entry speed for aerobatic manoeuvre is achieved 4.2 Control inputs are applied to achieve advanced aerobatic manoeuvre 4.3 Exit airspeed/height is achieved at the completion of an advanced aerobatic manoeuvre 4.4 Engine, airframe and physiological limitations are complied with 4.5 Direction, altitude control and height loss is maintained within prescribed limits, or as appropriate to the aircraft type 4.6 Safe entry and recovery heights are observed

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
In Defence context, relevant Defence Orders and Instructions
Relevant OH&S and environmental protection procedures and regulations
Aerodynamic principles for performance of aerobatic manoeuvres
Techniques for entry to and control of aerobatic manoeuvres
Physiological effects applicable to max performance flight
Aircraft limitations for the aircraft flown including environmental factors
Safe manoeuvre entry and recovery heights
Pre-manoeuvre check procedures
Regulatory requirements applicable to the performance of aerobatic manoeuvres
Required skills:
Apply unusual attitudes, fully developed and incipient spin and spiral dive recover techniques
Operate the aircraft within its limitations, achieving optimum performance
Manoeuvre aircraft on the buffet
Conduct maximum rate turning
Compensate for the secondary effects of controls
Identify symptoms of loss of control
Select and correctly use relevant equipment in performance of aerobatic manoeuvres
Use instruments to monitor aircraft performance
Recognise approaching max performance limitations of the aircraft
Manage aircraft energy to achieve safe manoeuvre entry and recovery heights
Communicate effectively with others when performing aerobatic manoeuvres
Read, interpret and follow instructions, regulations, procedures and other information relevant to performing aerobatic manoeuvres in an aircraft
Complete documentation related to performing aerobatic manoeuvres
Operate electronic communication equipment to required protocol
Work collaboratively with others when performing aerobatic manoeuvres
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when performing aerobatic manoeuvres in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when performing aerobatic manoeuvres
Apply precautions and required action to minimise, control or eliminate hazards that may exist during the performance of aerobatic manoeuvres
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self, others or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective clothing and equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of: applying the underpinning knowledge and skills following relevant legislation and workplace procedures selecting operating area within suitable airspace that allows for the completion of all aerobatic manoeuvres above the authorised minimum altitude performing pre-manoeuvre checks and configuration of aircraft for aerobatic manoeuvres maintaining lookout using appropriate systematic scan technique achieving entry airspeed for completion of all aerobatic manoeuvres observing safe entry and recovery heights for all aerobatic manoeuvres
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	Variable weather conditions in accordance with Day Visual Flight Rules (VFR)
Performance may be demonstrated in:	single engine aircraft multi engine aircraft variable air traffic conditions variable flight situations abnormal situations classes of airspace as designated by the Civil Aviation Safety Authority
Aircraft may include:	fixed wing helicopter other commercial or military aircraft
Crew may include:	single pilot multi crew
Instruments may include:	fitted flight instruments heads up display
Limitations may be imposed by:	local noise abatement requirements and curfews airspace endorsements
Rolling manoeuvre may include:	barrel rolls aileron roll slow rolls
Advance aerobatic manoeuvres may include:	spin incipient spin porteous loop wing-over cuban eight roll off the top split S vertical eight lazy eight derry turn stall turn slow loop flick (snap) rolls hesitation roll
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may be referred to as:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Manual of Standards - Pilot Licensing (MOS-PL) Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) relevant sections of the Civil Aviation Advisory Publications (CAAP) charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards relevant Bureau of Meteorology, International Civil Aviation Organization (ICAO) and/or World Meteorology Organization (WMO) publications
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft requirements of the Civil Aviation Safety Authority (CASA) such as: Day VFR syllabus Manual of Standards Relevant defence documentation such as: Defence Orders and Instructions Approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	Y - Aircraft Operation and Traffic Management

AVIY4062A Perform an aerobatic sequence

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to design and perform an aerobatic sequence while remaining within the aircraft's structural and engine limitations and the pilot's physiological limitations during visual flight. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) and/or AD; airspace control requirements and Day Visual Flight Rules; and aircraft control principles, regulations, safety codes, protocols and procedures required to perform an aerobatic sequence. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Operations are conducted within a variety of operational contexts within the Australian aviation industry. Work is performed under limited supervision. This unit of competency is nominally packaged at Certificate IV.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Design an aerobatic sequence	1.1 Performance parameters are identified based on physical limitations of the pilot and structural limitations of the aircraft 1.2 A sequence of aerobatic manoeuvres is designed that meets a specified requirement 1.3 Practical transitions are included between aerobatic manoeuvres 1.4 Performance parameters are identified based on a combination of aircraft attitude, power setting, altitude and speed that provide go-no-go guidance for safe completion of all manoeuvres above safety height
2 Perform aerobatic sequences above specified safety height	2.1 Specified sequences of manoeuvres are completed in accordance with aerobatics design 2.2 Performance parameters required for safe completion of the manoeuvre are achieved prior to commencement 2.3 Orientation with display axis is maintained 2.4 Energy potential of the aircraft is managed to ensure completion of manoeuvres and sequences of manoeuvres within aircraft structure and minimum height limits 2.5 Failure to achieve performance parameters (energy requirement) to complete a manoeuvre is recognised and aircraft is managed to regain control above safety height 2.6 Height at or above a specified altitude is maintained

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
In Defence context, relevant Defence Orders and Instructions
Relevant OH&S and environmental protection procedures and regulations
Energy management principles applicable to aerobatic sequences
Minimum height requirements to complete nose low (including pull through) to maintain above minimum height within the normal operating parameters of the aircraft
Minimum height required to recover from a spin in the aircraft type being flown
Unusual attitude recovery technique
Aerodynamic principles applicable to the performance of aerobatic sequence
Aerobatic sequence performance parameters
Go/no-go performance criteria
Aircraft limitations for the aircraft flown
Environmental factors impacting the performance of aerobatic sequence
Regulatory requirements applicable to the performance of aerobatic sequence
Required skills:
Compensate for the secondary effects of controls
Recognise situations which may require a precautionary landing or abandonment
Compensate for meteorological effects on display sequence
Operate the aircraft within its limitations, achieving optimum performance
Identify symptoms of loss of control
Select and use relevant equipment during aerobatics sequence
Use instruments to monitor aircraft performance
Recognise approaching maximum performance limitations of the aircraft
Recognise approaching minimum safe altitude
Communicate effectively with others when performing an aerobatic sequence
Read, interpret and follow instructions, regulations, procedures and other information relevant to performing aerobatic sequence in an aircraft
Complete documentation related to performing aerobatic sequence
Operate electronic communication equipment to required protocol
Work collaboratively with others when performing aerobatic sequence
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when performing an aerobatic sequence in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when performing aerobatic sequence
Apply precautions and required action to minimise, control or eliminate hazards that may exist during the performance of aerobatic sequence
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self, others or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective clothing and equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required to perform aerobatic sequence

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of: applying the underpinning knowledge and skills following relevant legislation and workplace procedures designing a sequence of aerobatic manoeuvres that meets a specified requirement and includes practical transitions between aerobatic manoeuvres identifying performance parameters that provide go-no-go guidance for safe completion of all manoeuvres above safety height completing specified sequences of manoeuvres in accordance with aerobatic design achieving performance parameters required for safe completion of manoeuvres prior to commencement maintaining orientation with display axis managing energy potential of aircraft to ensure completion of manoeuvres and sequence of manoeuvres within aircraft structure and minimum height limits recognising failure to achieve performance parameters to complete a manoeuvre, and managing aircraft to regain control above safety height maintaining height at or above a specified altitude
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	variable weather conditions in accordance with Day Visual Flight Rules (VFR)
Performance may be demonstrated in:	single engine aircraft multi engine aircraft variable air traffic conditions variable flight situations abnormal situations classes of airspace as designated by the Civil Aviation Safety Authority
Aircraft may include:	fixed wing helicopter other commercial or military aircraft
Crew may include:	single pilot multi crew
Instruments may include:	fitted flight instruments heads up display
Limitations may be imposed by:	local noise abatement requirements and curfews airspace endorsements
Aerobatic sequence area may include:	flight training area aerobatic box display lines audience lines and display axis
Specified requirements may include:	stakeholders display area audience composition
Practical transitions may include:	wingovers modified entry and/or exit speeds
Imposed limitations may include:	environmental aircraft configuration
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may be referred to as:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Manual of Standards - Pilot Licensing (MOS-PL) Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) relevant sections of the Civil Aviation Advisory Publications (CAAP) charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards relevant Bureau of Meteorology, International Civil Aviation Organization (ICAO) and or World Meteorology Organization (WMO) publications
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft requirements of the Civil Aviation Safety Authority (CASA) such as: Day VFR syllabus Manual of Standards Relevant defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	Y - Aircraft Operation and Traffic Management

AVIY4063A Perform close formation flight

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to pilot an aircraft in formation flight safely while remaining within the aircraft's structural and engine limitations and the pilot's physiological limitations during visual flight. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) and/or ADF; airspace control requirements and Day Visual Flight Rules; and aircraft control principles, regulations, safety codes, protocols and procedures required to perform formation flight in an aircraft. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Operations are conducted within a variety of operational contexts within the Australian aviation industry. Work is performed under limited supervision. This unit of competency is nominally packaged at Certificate IV.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Fly close formation	1.1 Specified echelon formation stations are maintained during flight manoeuvres and phases 1.2 Specified line astern formation station is maintained during aircraft flight manoeuvres and phases 1.3 Balanced flight is maintained 1.4 Clear and concise radiotelephony phraseology or hand signals are utilised to ensure precise advice to formation lead and other formation aircraft
2 Perform station changes	2.1 Aircraft is manoeuvred safely to specified alternative formation stations during flight manoeuvres as per briefed sequence and/or lead's direction 2.2 Clearance with other formation aircraft is maintained 2.3 Formation lead changes are conducted as required
3 Perform breakaway and rejoin	3.1 Loss of contact with formation or any other requirement to break away is recognised 3.2 Break away from the formation is implemented 3.3 Formation is rejoined at specified stations
4 Manage abnormal and emergency situations during formation flight	4.1 Control of aircraft is maintained 4.2 Abnormal or emergency situations are managed in accordance with standard operating procedures or Flight Manual/Pilot's Operating Handbook

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
In Defence context, relevant Defence Orders and Instructions
Relevant OH&S and environmental protection procedures and regulations
Reference points that are used to achieve the specified left and right echelon formation positions for the aircraft being flown with respect to specified formation position
Reference points that are used to achieve the line astern position for the aircraft being flown with respect to specified formation position
Procedure for flying close formation
Procedure for performing station changes
Non-verbal signals applicable to formation operations
Procedure to follow when visual contact is lost with the lead aircraft
Procedures to be followed during abnormal and emergency situations
Procedures for performing straight and turning rejoins to a formation
Formation Standard Operating Procedures (SOPs)
Formation radio procedures
Required skills:
Operate the aircraft within its limitations, achieving optimum performance
Compensate for the secondary effects of controls
Perform formation collision avoidance turns
Select and use relevant equipment in formation flight situations
Use instruments to monitor aircraft performance
Recognise relative position changes with reference to the formation
Communicate effectively with others when performing formation flight
Read, interpret and follow instructions, regulations, procedures and other information relevant to performing formation flight in an aircraft
Complete documentation related to performing formation flight
Operate electronic communication equipment to required protocol
Work collaboratively with other when performing formation flight
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when performing formation flight in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when performing formation flight
Apply precautions and required action to minimise, control or eliminate hazards that may exist during the performance of formation flight
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self, others or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective clothing and equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required to perform formation flight

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of: applying the underpinning knowledge and skills following relevant legislation and workplace procedures maintaining station during echelon and line astern formations ensuring precise advice to formation lead and other formation aircraft by use of clear and concise radiotelephony, phraseology or hand signals manoeuvring aircraft safely to perform station changes maintaining clearance from other formation aircraft conducting formation lead changes recognising loss of contact with formation or any other requirement to break away implementing break away from formation and rejoin at specified stations maintaining aircraft control managing abnormal or emergency situations in accordance with standard operating procedures or Flight Manual/Pilot's Operating Handbook
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	variable weather conditions in accordance with Day Visual Flight Rules (VFR) night Visual Meteorological Conditions (VMC) Instrument Meteorological Conditions (IMC) two or more aircraft
Performance may be demonstrated in:	single engine aircraft multi engine aircraft variable air traffic conditions variable flight situations abnormal situations classes of airspace as designated by the Civil Aviation Safety Authority
Aircraft may include:	fixed wing helicopter other commercial or military aircraft
Crew may include:	single pilot multi crew
Instruments may include:	fitted flight instruments heads up display
Limitations may be imposed by:	local noise abatement requirements and curfews airspace endorsements
Flight manoeuvres may include:	straight and level turning belly turns climbing/descending aerobatics wingovers
Flight phases include:	take-off departure transit/area operations approach landing
Echelon formation stations may include:	left right
Abnormal or emergency situations may include:	loss of contact aircraft collision aircraft malfunction bird strike
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may be referred to as:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to formation flight in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Manual of Standards - Pilot Licensing (MOS-PL) Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) relevant sections of the Civil Aviation Advisory Publications (CAAP) charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards relevant Bureau of Meteorology, International Civil Aviation Organization (ICAO) and/or World Meteorology Organization (WMO) publications
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft requirements of the Civil Aviation Safety Authority (CASA) such as: Day VFR syllabus Manual of Standards Relevant defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	Y - Aircraft Operation and Traffic Management

AVIY4064A Lead an aircraft formation flight

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to plan, brief and lead an aircraft formation safely while remaining within the aircraft's structural and engine limitations and the pilot's physiological limitations during visual flight. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) and/or ADF; airspace control requirements and Day Visual Flight Rules; and aircraft control principles, regulations, safety codes, protocols and procedures required to lead or assume lead of an aircraft formation flight. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Operations are conducted within a variety of operational contexts within the Australian aviation industry. Work is performed under limited supervision. This unit of competency is nominally packaged at Certificate IV.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Plan a formation flight	1.1 Formation flight tasking requirements are identified 1.2 Crews, briefing venue, timing and aircraft availability are coordinated 1.3 Task is analysed to determine manoeuvres and formations that ensure safe outcome 1.4 Flight route is planned to achieve formation outcomes in the time available and within performance capabilities of the flight 1.5 All air traffic, area limitations and navigation requirements are complied with 1.6 Actions in the event of abnormal or emergency situations involving the formation are planned
2 Brief and de-brief formation pilots	2.1 Ground and flight manoeuvres are briefed and confirmed with formation crews 2.2 Timings, route(s), speeds and altitudes to be flown are specified 2.3 Deputy leader responsibilities are briefed and confirmed 2.4 Communication procedures, minimum fuel, abnormal and emergency procedures and method of return for landing are briefed and confirmed 2.5 Achievements and any faults or errors that occurred during the formation flight are identified 2.6 Guidance and feedback is provided to other formation members during the post-flight de-brief
3 Lead a formation flight	3.1 Lead aircraft is manoeuvred using controlled corrective action to ensure a stable platform for pilots flying in formation stations 3.2 Formation is safely manoeuvred anticipating and allowing for formation size, proximity to obstructions, terrain, airspace limitations, weather conditions and air traffic, while ensuring compliance with regulatory requirements 3.3 Formation is directed and controlled using precise standard radio phraseology, hand and other signal procedures 3.4 Formation members' flight 'performances' and appropriate reactions to problems are monitored
4 Manage abnormal and emergency situations whilst leading a formation flight	4.1 Control of aircraft and formation when leading is maintained 4.2 Abnormal or emergency situations are managed in accordance with standard operating procedures or Flight Manual/Pilot's Operating Handbook as flight leader

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
In Defence context, relevant Defence Orders and Instructions
Relevant OH&S and environmental protection procedures and regulations
Formation communication procedures (verbal and non-verbal)
Air traffic, area limitations and navigation requirements for formation flight
Planning and briefing requirements for formation flight
Post-flight de-briefing techniques
Formation manoeuvre safety limits considering formation size, proximity to obstructions, terrain, airspace limitations, weather conditions, air traffic and regulatory requirements
Deputy formation leader's responsibilities
Standard operating procedures for abnormal or emergency situations for formation flight
Required skills:
Determine formation members possess the appropriate qualifications and currency
Monitor formation pilots
Recognise environmental conditions that impact the performance of the formation
Conduct planning, briefing and de-briefing
Communicate effectively with others when performing formation lead
Read, interpret and follow instructions, regulations, procedures and other information relevant to performing formation lead, and prioritise workload
Complete documentation related to performing formation lead
Operate electronic communication equipment to required protocol
Work collaboratively with others when performing formation lead
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when performing formation lead in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when performing formation lead
Apply precautions and required action to minimise, control or eliminate hazards that may exist during the performance of formation lead
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self, others or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective clothing and equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required to perform formation lead

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of: applying the underpinning knowledge and skills following relevant legislation and workplace procedures planning formation flight including all sub-tasks and actions in the event of abnormal or emergency situations briefing and de-briefing formation pilots including all sub-tasks and deputy leader responsibilities manoeuvring lead aircraft using controlled corrective action to ensure a stable platform for formation stations manoeuvring formation safely by anticipating and allowing for all aspects of formation flying including compliance with regulatory requirements controlling and directing formation using precise standard radio phraseology, hand and other signal procedures monitoring formation members' flight 'performances' and appropriate reactions to problems maintaining control and formation while leading aircraft managing as flight leader abnormal or emergency situations in accordance with standard operating procedures or Flight Manual/Pilot's Operating Handbook
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	variable weather conditions in accordance with Day Visual Flight Rules (VFR) Night Visual Meteorological Conditions (VMC) Instrument Meteorological Conditions (IMC) two or more aircraft
Performance may be demonstrated in:	single engine aircraft multi engine aircraft variable air traffic conditions variable flight situations abnormal situations classes of airspace as designated by the Civil Aviation Safety Authority
Aircraft may include:	fixed wing helicopter other commercial or military aircraft
Crew may include:	single pilot multi crew
Instruments may be:	fitted flight instruments heads up display
Limitations may be imposed by:	local noise abatement requirements and curfews airspace endorsements
Abnormal or emergency situations may include:	loss of contact aircraft collision aircraft malfunction
Mode selected may include:	lateral vertical combination auto thrust
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may be referred to as:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to the navigation of aircraft in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Manual of Standards - Pilot Licensing (MOS-PL) Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) relevant sections of the Civil Aviation Advisory Publications (CAAP) charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards relevant Bureau of Meteorology, International Civil Aviation Organization (ICAO) and/or World Meteorology Organization (WMO) publications
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft requirements of the Civil Aviation Safety Authority (CASA) such as: Day VFR syllabus Manual of Standards Relevant defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	Y - Aircraft Operation and Traffic Management

AVIY4066A Control aircraft in advanced flight manoeuvres

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to recognise and recover from abnormal attitude and fully developed spins while remaining within the aircraft's structural and engine limitations and the pilot's physiological limitations during visual flight. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) and/or ADF; airspace control requirements and Day Visual Flight Rules; and aircraft control principles, regulations, safety codes, protocols and procedures required to control an aircraft in advanced abnormal flight manoeuvres. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Operations are conducted within a variety of operational contexts within the Australian aviation industry. Work is performed under limited supervision. This unit of competency is nominally packaged at Certificate IV.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Recognise and recover from abnormal aircraft attitudes	1.1 Abnormal aircraft attitude is recognised 1.2 Abnormal aircraft attitude recovery procedures are conducted in accordance with Flight Manual/Pilot's Operating Handbook 1.3 Aircraft controllability checks are performed as required
2 Recover from an induced fully developed aircraft spin	2.1 Aircraft spin entry is induced 2.2 Aircraft fully developed spin is established and recognised 2.3 Direction of aircraft rotation is identified 2.4 Aircraft spin recover procedures are performed in accordance with Flight Manual/Pilot's Operating Handbook

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
In Defence context, relevant Defence Orders and Instructions
Relevant OH&S and environmental protection procedures and regulations
Procedures and requirements for performing pre-manoeuvre checks
Primary, secondary and tertiary effects of controls
Types of abnormal aircraft attitudes
Procedures and requirements for aircraft controllability checks
Aerodynamic principles for entry into and exit from a fully developed spin and spiral dive
Techniques to initiate and recover from abnormal aircraft attitudes, fully developed spin and spiral dive
Physiological effects applicable to maximum performance flight
Difference between a spin and a spiral dive
Aircraft limitations for the type of aircraft flown including environmental factors
Regulatory requirements applicable to performing advanced abnormal aircraft flight manoeuvre
Pre-manoeuvre checks
Required skills:
Operate the aircraft within its limitations, achieving optimum performance
Perform pre-manoeuvre checks
Maintain lookout using a systematic scan technique
Compensate for the secondary and tertiary effects of controls
Identify symptoms of fully developed spin and spiral dive
Select and use relevant equipment in advanced abnormal aircraft flight situations
Use instruments to monitor aircraft performance
Communicate effectively with others when performing advanced abnormal aircraft flight manoeuvres
Read, interpret and follow instructions, regulations, procedures and other information relevant to performing advanced abnormal aircraft flight manoeuvres
Complete documentation related to performing advanced abnormal aircraft flight manoeuvres
Operate electronic communication equipment to required protocol
Work collaboratively with others when performing advanced abnormal aircraft flight manoeuvres
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when navigating aircraft in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when performing advanced abnormal aircraft flight manoeuvres
Apply precautions and required action to minimise, control or eliminate hazards that may exist during the performance of advanced abnormal aircraft flight manoeuvres
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self, others or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective clothing and equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required to perform advanced abnormal aircraft flight manoeuvres

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of: applying the underpinning knowledge and skills following relevant legislation and workplace procedures recognising abnormal aircraft attitude and conduct recovery procedures in accordance with Flight Manual/Pilot's Operating Handbook performing aircraft spin recovery procedures in accordance with Flight Manual/Pilot's Operating Handbook
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	variable weather conditions in accordance with Day Visual Flight Rules (VFR)
Performance may be demonstrated in:	single engine aircraft multi engine aircraft variable air traffic conditions variable flight situations abnormal situations classes of airspace as designated by the Civil Aviation Safety Authority
Aircraft may include:	fixed wing helicopter other commercial or military aircraft
Crew may include:	single pilot multi crew
Instruments may include:	fitted flight instruments heads up display
Limitations may be imposed by:	local noise abatement requirements and curfews airspace endorsements
Unusual aircraft attitudes may include:	high or low nose attitudes varying angles of bank power settings unbalanced flight spiral dive
Spin types may include:	erect inverted
Spin recovery procedures may include:	opposed yaw centralise controls as specified in the Flight Manual/Pilot's Operating Handbook (POH)
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may be referred to as:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Manual of Standards - Pilot Licensing (MOS-PL) Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) charts operations manuals workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards relevant Bureau of Meteorology, International Civil Aviation Organization (ICAO) and/or World Meteorology Organization (WMO) publications
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft requirements of the Civil Aviation Safety Authority (CASA) such as: Day VFR syllabus Manual of Standards Relevant Defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	Y - Aircraft Operation and Traffic Management

AVIY5020A Conduct full instrument panel manoeuvres

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to perform all normal flight manoeuvres and recover from unusual attitudes using the full instrument panel under IMC. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA); relevant airspace control requirements and Instrument Flight Rules (IFR); and aircraft control principles, regulations, safety codes, protocols and procedures required to control an aircraft solely by reference to the full instrument panel as part of commercial aircraft activities. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Operations are conducted across a variety of operational contexts within the Australian aviation industry. Work is performed under limited supervision. This unit of competency is packaged at AQF V.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Determine and monitor serviceability of flight instruments and instrument power sources	1.1 Serviceability of flight instrument, pitot/static system and instrument power sources is determined before flight 1.2 Functional checks of turn, heading and attitude indicators are performed while taxiing 1.3 Flight instrument and instrument power source are monitored and any warnings, unserviceabilities or erroneous indications are reacted to appropriately
2 Perform manoeuvres using full instrument panel	2.1 Flight instrument indications are interpreted and reacted to appropriately in the time available to achieve and maintain specified flight profiles using full instrument panel 2.2 Power and attitude are set and maintained by reference to the full instrument panel to achieve straight and level performance during normal cruise 2.3 Power and attitude are set and maintained by reference to the full instrument panel to achieve straight and level performance in an aircraft approach configuration 2.4 Power and attitude are set and maintained by reference to the full instrument panel to achieve nominated climb performance 2.5 Power and attitude are set and maintained by reference to the full instrument panel to achieve nominated descent performance 2.6 Power, attitude and bank during climb, descent and straight and level flight are set and maintained by reference to the full instrument panel to achieve rate one turns onto a nominated heading 2.7 Aircraft is balanced 2.8 Aircraft is trimmed 2.9 Aircraft is levelled at a nominated altitude, from climb or descent during straight or turning flight
3 Perform steep turns	3.1 Power, attitude and bank are set to maintain level flight by reference to full instrument panel that achieves a steep turn 3.2 Nominated angle of bank is maintained 3.3 Turn is exited onto a nominated heading 3.4 Aircraft is balanced
4 Recover from unusual attitudes	4.1 Unusual attitude is identified 4.2 Controlled flight is resumed by reference to flight instruments using a full instrument panel 4.3 Straight and level attitude is achieved without excessive oscillations at the horizon 4.4 Aircraft is recovered to above LSALT

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
Relevant OH&S and environmental procedures and regulations
Principles of aerodynamics
Operation of the flight instruments and pitot/static system
Flight instrument performance tolerances for IMC flights
Functions and effects of all aircraft controls
The function and limitations of flight instruments
Pitot, airframe and carburettor icing and prevention/removal procedures
Instrument failure warning flags and indications
The physiological factors which may affect pilots during instrument flight
The attitude and power requirements for respective conditions of flight
Meteorological conditions impacting flight in IMC
Instrument scan techniques
Hazards that exist when controlling an aircraft by reference to the full instrument panel and related hazard control procedures and precaution
Problems that may occur when controlling an aircraft by reference to the full instrument panel and action that should be taken in each case
Required skills:
Perform manoeuvres and procedures solely by use of the full instrument panel
Use instrument scan techniques applicable to the condition of flight
Compensate for the secondary effects of controls
Maintain orientation under simulated instrument flight conditions
Control the aircraft by reference to the artificial horizon and gyro compass
Maintain compliance with regulatory requirements
Communicate effectively with others when controlling an aircraft by reference to full instrument panel
Read and interpret instructions, regulations, procedures and other information relevant to controlling an aircraft by reference to full instrument panel
Interpret and follow operational instructions and prioritise work
Complete documentation related to controlling an aircraft by reference to full instrument panel
Operate electronic communication equipment to required protocol
Work collaboratively with others when controlling an aircraft by reference to full instrument panel
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when controlling an aircraft by reference to full instrument panel in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when controlling an aircraft by reference to full instrument panel
Apply precautions and required action to minimise, control or eliminate hazards that may exist when controlling an aircraft by reference to full instrument panel
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required to when controlling an aircraft by reference to full instrument panel

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	IMC VMC with simulated IMC conditions
Performance may be demonstrated in:	single engine aircraft multi engine aircraft synthetic training device approved by the appropriate authority variable air traffic conditions variable weather conditions variable flight situations abnormal situations classes of airspace as designated by the Civil Aviation Safety Authority
Aircraft may include:	fixed wing helicopter other commercial or military aircraft
Crew may include:	single pilot multi crew
Instruments may be:	flight instruments suitable for instrument flight head up display suitable for instrument flight
Limitations may be imposed by:	local noise abatement requirements and curfews airspace endorsements
Classes of airspace may be:	as designated by the regulator restricted and danger areas military control zones Air Defence Identification Zones
Conditions may include:	a method of simulating IMC simulated icing conditions moderate turbulence simulated hazardous weather Autopilot/Flight Director FMS/other NAV system simulation of emergency and abnormal procedures
Nominated descent may include:	continual at a defined rate standard-rate
Unusual attitudes may include	nose high and low varying angles of bank and power settings unbalanced flight
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Manual of Standards - Pilot Licensing (MOS-PL) Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as: Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	Y - Aircraft Operation and Traffic Management

AVIY5021A Conduct limited instrument panel manoeuvres

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to perform all normal flight manoeuvres and recover from unusual attitudes using the limited instrument panel during flight under IMC. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA; relevant airspace control requirements and Instrument Rules (IFR); and aircraft control principles, regulations, safety codes, protocols and procedures required to control a aircraft solely by reference to the limited instrument panel as part of commercial aircraft activities. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Operations are conducted across a variety of operational contexts within the Australian aviation industry. Work is performed under limited supervision. This unit of competency is packaged at AQF V.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Recognise failure of attitude indicator and/or stabilised heading indicator	1.1 Flight instruments and instrument power sources are monitored 1.2 Warning indicators or erroneous instrument indications are recognised 1.3 Transitions to instrument flight by reference to limited panel flight instruments are established
2 Perform manoeuvres using limited instrument panel	2.1 Flight instrument indications are interpreted and reacted to, to achieve specified flight profiles using limited instrument panel 2.2 Power and attitude are set and maintained by reference to the limited instrument panel to achieve straight and level performance during normal cruise 2.3 Power and attitude are set and maintained by reference to the limited instrument panel to achieve straight and level performance in an aircraft approach configuration within nominated speed limits 2.4 Power and attitude are set and maintained by reference to the limited instrument panel to achieve nominated climb performance 2.5 Power and attitude are set and maintained by reference to the limited instrument panel to achieve nominated descent performance 2.6 Power, attitude and bank during climb, descent and straight and level flight are set and maintained by reference to the limited instrument panel to achieve a rate one turn onto a nominated heading 2.7 Aircraft is balanced 2.8 Aircraft is trimmed 2.9 Aircraft is levelled at a nominated altitude during a straight or turning flight whilst in a climb or descent
3 Recover from unusual attitudes using limited flight instrument panel	3.1 Unusual attitude is identified 3.2 Controlled flight is resumed by reference to flight instruments using a limited instrument panel 3.3 Straight and level attitude is achieved without excessive oscillations at the horizon 3.4 Aircraft is recovered to above LSALT

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
In Defence context, relevant Defence Orders and Instructions
Relevant OH&S and environmental procedures and regulations
Principles of aerodynamics
Operation of the flight instruments, power requirements and failure indications
Functions and effects of all aircraft controls
The need for flying using the limited instrument panel
The function and limitations of limited panel flight instruments
The interpretation of the limited panel instrument indications
The physiological factors which may affect pilots during instrument flight
Limited panel instrument scan techniques
Hazards that exist when controlling an aircraft by reference to the limited instrument panel and related hazard control procedures and precaution
Problems that may occur when controlling an aircraft by reference to the limited instrument panel and appropriate action that should be taken in each case
Required skills:
Perform manoeuvres and procedures solely by use of the limited instrument panel
Use instrument scan techniques applicable to the condition of flight
Anticipate and allow for normal adverse physiological reaction to limited panel flight
Maintain orientation in simulated instrument flight conditions
Use limited instruments to monitor aircraft performance
Achieve compliance with regulatory requirements
Communicate effectively with others when controlling an aircraft by reference to the limited instrument panel
Read and interpret instructions, regulations, procedures and other information relevant to controlling an aircraft by reference to the limited instrument panel
Interpret and follow operational instructions and prioritise work
Complete documentation related to limited instrument panel manoeuvres
Operate electronic communication equipment to required protocol
Work collaboratively with others when controlling an aircraft by reference to the limited instrument panel
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when controlling an aircraft by reference to the limited instrument panel in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when controlling an aircraft by reference to the limited instrument panel
Apply precautions and required action to minimise, control or eliminate hazards that may exist while controlling an aircraft by reference to the limited instrument panel
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective clothing and equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required to control an aircraft by reference to the limited instrument panel

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	IMC VMC with simulated IMC conditions
Performance may be demonstrated in:	single engine aircraft multi engine aircraft synthetic training device approved by the appropriate authority variable air traffic conditions variable weather conditions variable flight situations abnormal situations classes of airspace as designated by the Civil Aviation Safety Authority
Aircraft may include:	fixed wing helicopter other commercial or military aircraft
Crew may include:	single pilot multi crew
Instruments may be:	flight instruments suitable for instrument flight head up display suitable for instrument flight
Limitations may be imposed by:	local noise abatement requirements and curfews airspace endorsements
Classes of airspace may be:	as designated by the regulator restricted and danger areas military control zones Air Defence Identification Zones
Conditions may include:	a method of simulating IMC simulated icing conditions moderate turbulence simulated hazardous weather Autopilot/Flight Director FMS/ other NAV system simulation of emergency and abnormal procedures
Nominated descent may include:	continual at a defined rate standard-rate
Unusual attitude may include:	nose high and low varying angles of bank and power settings unbalanced flight
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Manual of Standards - Pilot Licensing (MOS-PL) Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as: Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	Y - Aircraft Operation and Traffic Management

AVIY5022B Manage traffic flow

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to work as part of a team and to conduct traffic sequencing and regulate traffic flow. This includes providing major delaying actions and minor flow adjustments to achieve the necessary spacing and order, and responding to changing conditions. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	This unit has application for air traffic control operators. In addition to separating airspace users, a safe, efficient and regular traffic flow is required to enable the effective use of aerodrome terminal facilities such as runways and taxiways. Work must be carried out in compliance with the relevant air traffic services regulatory requirements of the Civil Aviation Safety Authority and national operating standards. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under various levels of supervision dependent on workplace context, and in a team environment. Traffic flow is managed using automated systems or by manual determination. If automated systems are used, human reasoning should be applied to ensure safety and the most suitable flow of traffic particularly in times of adverse weather and/or emergency and abnormal flight operations. The controller must demonstrate an ability to establish traffic sequences, regulate traffic flow, and regulate workload in situations involving medium to high levels of traffic volume and complexity, and in adverse weather. This unit of competency is packaged at Diploma level.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Establish traffic sequence	1.1 Traffic order is established in accordance with runway mode and airspace configuration 1.2 Automated and/or manually determined traffic sequence is observed and monitored and adjustments to traffic flow are made accordingly 1.3 Traffic flow is adjusted in accordance with standard operating procedure when airways facilities are reduced and/or systems are in degraded mode 1.4 Scan is maintained in area of jurisdiction at a rate determined by environmental factors
2 Provide major delaying actions	2.1 Aircraft are held in published holding patterns in accordance with standard operating procedure 2.2 Aircraft are held outside published holding patterns in accordance with standard operating procedure 2.3 Air traffic clearances are withheld or instructions are imposed to achieve the necessary delay 2.4 Limits are imposed on air traffic clearances when necessary 2.5 Major delaying actions are cancelled or relaxed when able and instructions are issued for onwards flight
3 Provide minor flow adjustments	3.1 Aircraft speeds are varied in accordance with standard operating procedure and control techniques to achieve the necessary traffic flow 3.2 Aircraft route, track and/or heading is adjusted in accordance with standard operating procedure and control techniques to achieve the necessary traffic flow 3.3 Conditions are imposed on air traffic clearances when necessary 3.4 Minor flow adjustments are cancelled or relaxed when able
4 Regulate traffic flow	4.1 Instructions issued to regulate traffic flow always maintain safety 4.2 Acceptable traffic flow for the given situation is achieved
5 Respond to changing conditions	5.1 Action in response to changing conditions always maintains safety 5.2 Action to respond to changing conditions is completed in a satisfactory timeframe

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations
Relevant OH&S and environmental procedures and regulations
Principles of air traffic control
Aircraft holding patterns published on charts and maps including sector entries
Non-published aircraft holding techniques
Air traffic clearances to hold, delay, limit and continue flight
Methods used to adjust route, track, heading and speed of aircraft
Conditional air traffic clearance
Aircraft sequencing and spacing techniques and practices
Techniques to adjust the flow of aircraft traffic during reduced facilities or when using degraded systems
Aircraft performance characteristics and considerations while holding; varying the routing, tracking and heading of aircraft; and considerations while varying the speed of aircraft during climb, cruise and descent
Airspace and route structures for holding and flow including feeder fixes
Peak capacity for runway configurations including landing and departure rates; slot allocation; and factors affecting capacity including capped rates
Systems and tools used for air traffic flow management including the Central Traffic Management System, Maestro and slot allocation
Roles and responsibilities for managing the air traffic flow
Aerodrome runway combinations and traffic requirements
Capacity modelling for arriving traffic only, and arriving and departing traffic
Airspace, route structures and procedures used to assist strategic air traffic flow management
Sector/traffic hot spots
Area of radar coverage
Airspace geography and topography
Classification and special use airspace
Weather forecasting and aerodrome weather observations
Relevant sections of the air traffic services procedures manual and local instructions
Safety hazards and risks that exist when managing air traffic and related risk control procedures and precautions
Problems that may occur when managing air traffic and appropriate action that should be taken in each case
Required skills:
Communicate effectively with others when managing traffic flow
Actively listen when managing traffic flow
Read and interpret instructions, regulations, procedures and other information relevant to managing traffic flow
Interpret and follow operational instructions and prioritise work
Perceive incoming information associated with strategic, tactical, geographic, spatial, system and environment components of a complex system
Comprehend incoming information and develop the current airspace and flight path model
Complete documentation related to managing traffic flow
Provide leadership and work collaboratively with others when managing traffic flow
Communicate in a team by exchanging information through assigning responsibility, acknowledgment, inquiring, and by recognising and noting facts that create team rapport and enhance team outputs
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when managing traffic flow in accordance with regulatory requirements and workplace procedures
Demonstrate temperament reflecting a calm, composed and cooperative characteristic and emotional response under challenging situations
Make decisions related to the prioritising of tasks and the projection of and planning for traffic and environmental events
Conduct aeronautical decision making
Project and develop future airspace and flight path scenarios
Maintain a strategic traffic management goal for the jurisdiction airspace
Adhere to procedures through a series of steps followed in a regular definite order or a traditional or established way of doing things when this is required
Implement contingency plans for unexpected events that may arise when managing traffic flow
Judge and form an opinion or evaluate situations by discerning and comparing information
React to some form of treatment or stressful situation by a considered and measured response in a timely fashion
Apply precautions and required action to minimise, control or eliminate hazards that may exist when managing traffic flow
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment, systems and operating environment in accordance with standard operating procedures
Be receptive to training for the skills, knowledge, or experiences acquired or gained over a career
Implement OH&S procedures and relevant regulations
Interpret airspace charts, maps and approach to land procedures associated with aircraft holding and flow procedures
Formulate and issue onwards airways clearances, conditional clearances and clearance limits
Maintain surveillance of airspaces and scanning techniques at the Human-machine Interface (HMI)
Adjust the routing and tracking of aircraft
Vary the heading of aircraft
Vary the speed of aircraft and related speed control data
Conduct the holding of aircraft and onwards processing
Identify and use system tools and information to facilitate flow management
Carry out runway mode change and consequent flow management
Advise aircraft of delays by issuing set course time, stack departure time, estimated approach time and/or estimated time of landing
Be confident but not complacent or reliant on automation and technology, and readily apply human reasoning to airspace and flight path scenarios
Allocate attention according to demand and constantly switch between: managing the Human-machine Interface or equipment use; managing communications; and managing traffic

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Operations may be conducted:	by day or night in variable weather conditions
Performance may be demonstrated in:	simulated situations an operational air traffic control workplace
Air Traffic Flow Management (ATFM) is established:	to support ATC in ensuring an optimum flow of air traffic to, from, through or within defined areas during times when demand or expected demand exceeds the capacity of the system. Managing the traffic flow in this unit of competency is part of a control service and is not a discrete ATFM service
Systems and tools include:	Maestro flow management system Central Traffic Management System (CTMS) slot allocation system capped capacity capacity modelling and international benchmarking en route airspace design, feeder fixes and terminal area route structure airline - ATS agreed capacity as a key performance indicator
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures regulatory standards and recommended practices
Information/documents may include:	training curricula and syllabi Civil Aviation Safety Authority (CASA) regulations and Manuals of Standards (MOS) Local Instructions (LI) and Temporary Local Instructions (TLI) equipment manufacturers specifications and instructions Manual of Air Traffic Services (MATS) Aeronautical Information Publication (AIP) workplace procedures, instructions Training Standards Manual (TSM) ICAO Document 4444, ATM/501, Procedures for Air Navigation Services, Air Traffic Management occupational specification for air traffic controllers industrial certified agreements and awards training and assessment records operator s handbook and system manuals documented learning and assessment strategies
Applicable regulations and legislation may include:	International Civil Aviation Organization (ICAO) Standards and Recommended Practices (SARP) Cvil Aviation Safety Regulations (CASR) and Manuals of Standards (MOS) relevant Defence Orders and Instructions Airservices Act (Cth) 1995 OH&S Legislation (state and federal) Civil Aviation Act (Cth) 1988 and the Civil Aviation Amendment Act 1995

Unit Sector(s)

Not applicable.

Competency field

Competency Field	Y - Aircraft Operation and Traffic Management

AVIY5023A Operate multi-engine fixed wing aeroplane

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to carry out take-off and departure procedures as pilot-in-command of a multi-engine aeroplane during visual, instrument and night conditions in normal, abnormal and emergency situations. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA); and/or ADF, airspace control requirements and VFR, Instrument Flight Rules (IFR); and aircraft control principles, regulations, safety codes, protocols and procedures required when operating a multi-engine fixed wing aeroplane. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Operations are conducted as part of commercial and military aircraft activities across a variety of operational contexts within the Australian aviation industry. Work is performed under limited supervision. This unit is nominally packaged at Certificate V.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Operate a multi-engine aeroplane in all phases of flight	1.1 Normal operations of multi-engine aeroplane type on the ground and in flight are conducted in accordance with the aeroplane Flight Manual, Pilot's Operating Handbook (POH) and company operating procedures 1.2 Asymmetric operations for all phases of flight are anticipated and contingencies are planned 1.3 A plan of action is self-briefed or briefed to crew members that will ensure the safest outcome in the event of asymmetric operations
2 Manage engine failure /malfunction in flight	2.1 (In simulated conditions) Maintain and/or re-gain control of aeroplane 2.2 Failed/malfunctioning engine is identified and confirmed 2.3 Power set on serviceable engine/s and aeroplane configuration is adjusted to achieve desired aeroplane performance 2.4 Failed/malfunctioning engine is managed in accordance with the aeroplane Flight Manual, Pilot's Operating Handbook (POH) and company operating procedures 2.5 Indicated airspeed is maintained above VMCA 2.6 ATC or another agency capable of assistance are advised of situation and intentions 2.7 Recovery to aerodrome is evaluated and conducted in accordance with the aeroplane Flight Manual, Pilot's Operating Handbook (POH) and company operating procedures
3 Manage engine failure/malfunction after take-off	3.1 (In simulated conditions) Engine failure/malfunction is managed in accordance with the aeroplane Flight Manual, Pilot's Operating Handbook (POH) and company operating procedures after take-off while heading is maintained 3.2 Initial climb not less than best engine out angle of climb speed (VX) or best engine out rate of climb speed (VY) until clear of obstacles, then VY is maintained 3.3 Recovery to aerodrome is evaluated and conducted in accordance with the aeroplane Flight Manual, Pilot's Operating Handbook (POH) and company operating procedures
4 Perform rejected take-off	4.1 Take-off is aborted prior to V1 or at a point during the take-off where the abort procedure can be initiated and the aeroplane stopped on the remaining runway/stopway 4.2 Power is reduced smoothly and promptly 4.3 Spoilers, prop fine/reverse, thrust reverse, wheel brakes and other drag and braking devices are activated 4.4 Positive control is maintained to bring the aeroplane to a safe stop 4.5 Engine failure procedures and/or checklists are initiated and completed
5 Manage engine failure /malfunction during approach/landing	5.1 (In simulated conditions) Control of aeroplane is maintained 5.2 Engine inoperative approach is performed in accordance with the aeroplane Flight Manual, Pilot's Operating Handbook (POH) and company operating procedures 5.3 Decision is made to continue or abort approach/landing 5.4 Decision height for landing is nominated 5.5 ATS or other agencies capable of providing assistance are advised of situation and intentions 5.6 Flight profile is flown from which a controlled landing could be achieved
6 Conduct go-around or missed approach with engine failure	6.1 (In simulated conditions) Engine failure in a multi-engine aeroplane during a go-around or missed approach is identified and confirmed 6.2 Control of aeroplane is maintained 6.3 Engine inoperative go-around is performed from decision height in accordance with aeroplane Flight Manual, Pilot's Operating Handbook (POH) and company operating procedures

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Airspeed limitations including: VNO, VA, VX and VY, VNE, VFE, VLO, VLE, VLO2 (landing gear operations down), maximum crosswind, turbulence penetration speed and maximum load factor
Emergency airspeeds including: VMCA, VSSE, engine(s) inoperative climb, approach and final speed, emergency descent and best glide range speeds
Emergency procedures for: engine failure after take-off, engine fire on the ground and airborne, engine failure in the cruise, waste gate failure (if applicable) and propeller/turbine over-speed
Safety implications of asymmetric flight below VMCA
Power, flight and configuration requirements that apply to VMCA
Methods of regaining control of an aeroplane with a failed engine that is flying at a speed less than VMCA
Conditions that would increase V1
Performance the aeroplane can achieve after reaching VY or V2 during asymmetric flight
Markings on the airspeed indicator that apply to failed engine operations
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
In ADF context, relevant Defence Orders and Instructions
Relevant OH&S procedures and regulations
Normal and crosswind take-off/landing procedures: climb, cruise, descent procedures including, airspeeds, configurations, method of drift allowance, setting of flight instruments and non-normal/emergency procedures
Technique and procedures used during engine failure on take-off, the appropriate reference airspeeds, and the specific pilot actions required
Technique and procedure for carrying out a rejected take-off after a engine/system(s) failure/warnings, including related safety factors
Technique and procedures used to conduct a go-around or missed approach during engine failure on take-off, the appropriate reference airspeeds, and the specific pilot actions required
Required skills:
Calculate accelerate/stop distance
Calculate V1 for any specified take-off conditions
Calculate initial rate of climb and climb gradient for one engine inoperative after take-off
Calculate fuel flow and true airspeed with one engine inoperative
Determine if the range of the aeroplane increases or decreases following an engine failure
Calculate PNR and ETP/CP for one engine inoperative with maximum fuel
Extract, calculate and apply all performance information applicable to the aeroplane
Identify, and manage emergency and abnormal situations while maintaining control of the aeroplane, in accordance with Flight Manual/POH
Identify the critical engine
Control and manage the aeroplane during flight with failed engine(s), in accordance with Flight Manual/POH
Maintain compliance with relevant regulatory requirements
Set priorities and manage workload to ensure safe task completion in the time available
Apply relevant air safety practices and regulations
Communicate effectively with others when operating a multi-engine fixed wing aeroplane
Read and interpret instructions, regulations, procedures and other information relevant to operating a multi-engine fixed wing aeroplane
Interpret and follow operational instructions and prioritise work
Complete documentation related to operating a multi-engine fixed wing aeroplane
Operate electronic communication equipment to required protocol
Work collaboratively with others when operating a multi-engine fixed wing aeroplane
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when operating a multi-engine fixed wing aeroplane in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when operating a multi-engine fixed wing aeroplane
Apply precautions and required action to minimise, control or eliminate hazards that may exist when operating a multi-engine fixed wing aeroplane
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required to operate a multi-engine fixed wing aeroplane

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	VMC IMC VMC with simulated IMC conditions
Performance may be demonstrated in:	multi-engine aeroplane multi-engine synthetic training device approved by appropriate authority variable air traffic conditions variable weather conditions variable flight situations abnormal situations classes of airspace as designated by the Civil Aviation Safety Authority
Crew may include:	single pilot multi crew
Instruments may be:	fitted flight instruments head up display
Limitations may be imposed by:	local noise abatement requirements and curfews airspace endorsements
Classes of airspace may be:	as designated by the regulator restricted and danger areas military control zones Air Defence Identification Zones
Conditions may include:	a method of simulating IMC simulated icing conditions moderate turbulence simulated hazardous weather Autopilot/Flight Director FMS/ other NAV system simulation of emergency and abnormal procedures
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders in ADF context, relevant Defence Orders and Instructions Manual of Standards - Pilot Licensing (MOS-PL) Flight Manual/ Pilot's Operating Handbook (POH) Aeronautical Information Publication (AIP) relevant sections of the Civil Aviation Advisory Publications (CAAP) performance charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in ADF context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as: Day VFR Syllabus Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	Y - Aircraft Operation and Traffic Management

AVIY5024A Operate aircraft in the traffic pattern at night

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to take off, land and operate an aircraft safely in the traffic pattern at night. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA); relevant airspace control requirements and Night Visual Flight Rules (NVFR); and aircraft control principles, regulations, safety codes, protocols and procedures required to operate aircraft in the traffic pattern at night as part of commercial aircraft activities. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Operations are conducted across a variety of operational contexts within the Australian aviation industry. Work is performed under limited supervision. This unit of competency is packaged at AQF V.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Taxi at night	1.1 Instrument/cockpit lighting are adjusted to an appropriate level for taxiing 1.2 ATC instructions and manoeuvres of the aircraft on the ground at night within the approved movement area as defined by aerodrome ground lighting are complied with 1.3 Aircraft lighting to identify obstructions, other aircraft and taxiway and runway limits is used as required 1.4 Aircraft is taxied at a speed which allows for an adequate lookout to be maintained to avoid obstructions
2 Take off at night	2.1 Aircraft is lined up correctly in centre of runway in take-off direction 2.2 Line up checks appropriate to night take-off are completed 2.3 Take-off by reference to flare path/runway lighting and aircraft instruments is executed 2.4 Aircraft is rotated at manufacturers recommended speed 2.5 Climb attitude and control aircraft in climb, after take-off solely by reference to instruments is completed 2.6 Alignment with runway by visual reference and lookout is established and maintained 2.7 After take-off, checks are performed at a safe height
3 Land at night, with and without the use of aircraft landing lights	3.1 Circuit entry and pattern are performed with reference to runway environment 3.2 Safe altitude is maintain by reference to aircraft instruments and runway lighting 3.3 Aircraft is safely landed at night with and without landing lights 3.4 After landing checks are performed
4 Make go-around	4.1 The need to conduct a go-around is recognised 4.2 Go-around is performed from any point on base and final approach legs
5 Activate Pilot Activated Lighting (PAL)	5.1 Appropriate radiotelephone frequency is utilised to activate PAL system when within radio range 5.2 Transmit sequence is utilised to activate PAL system 5.3 Wind indicator lighting is monitored to determine end of activation period
6 Manage emergency situations at night	6.1 (In simulated conditions) Aircraft control is maintained 6.2 Emergency situation is managed in accordance with Flight Manual, POH and AIP 6.3 Electrical lighting and power sources are monitored 6.4 Electrical lighting and power source emergency procedures are conducted as appropriate

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Night circuit procedures
Light signals used in the circuit area at night
Colours and patterns of aerodrome lighting
Method of activating an aerodrome frequency response unit with PAL options
Time that PAL remains illuminated
PAL system warning indications that the lights are about to be extinguished
Operation and use of a VASI, PAPI system
Identification of aerodromes with standby power
Electrical system management as recommended in the applicable Flight Manual/POH
Procedures for operating electronic communications equipment
Requirements for completing relevant documentation
Fuel tank capacity and range (where applicable)
Communication equipment checks
Required skills:
Utilise secondary lighting and power sources
Utilise fault finding for system failures
Communicate effectively with others when operating an aircraft in the traffic pattern at night
Read and interpret instructions, regulations, procedures and other information relevant to operating an aircraft in the traffic pattern at night
Interpret and follow operational instructions and prioritise work
Complete documentation related to operating an aircraft in the traffic pattern at night
Operate electronic communication equipment to required protocol
Work collaboratively with others when operating an aircraft in the traffic pattern at night
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when operating an aircraft in the traffic pattern at night in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when operating an aircraft in the traffic pattern at night
Apply precautions and required action to minimise, control or eliminate hazards that may exist while operating an aircraft in the traffic pattern at night
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective clothing and equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required while operating an aircraft in the traffic pattern at night

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	night VFR conditions
Performance may be demonstrated in:	single engine aircraft multi engine aircraft synthetic training device approved by the appropriate authority
Aircraft may include:	fixed wing helicopter other commercial or military aircraft
Crew may include:	single pilot multi crew
Instruments may be:	fitted flight instruments suitable for NVFR flight head up display suitable for NVFR flight
Limitations may be imposed by:	local noise abatement requirements and curfews airspace endorsements
Classes of airspace may be:	as designated by the regulator restricted and danger areas military control zones Air Defence Identification Zones
Emergency situations may include:	engine failure communication or navigation aid failure electrical system failure lighting system failure
Conditions may include:	simulated icing conditions moderate turbulence simulated hazardous weather autopilot/Flight Director FMS/ other NAV system simulation of emergency and abnormal procedures
Aerodrome may include	ground lighting remote of ground lighting
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Manual of Standards - Pilot Licensing (MOS-PL) Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as: Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	Y - Aircraft Operation and Traffic Management

AVIY5025A Perform an instrument arrival

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to conduct an instrument arrival from an inbound route. This includes tracking to a position from which an approach and/or landing can be made at the destination aerodrome. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA); relevant airspace control requirements and Instrument Flight Rules (IFR); and aircraft control principles, regulations, safety codes, protocols and procedures required to perform an instrument arrival as part of commercial aircraft activities. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Operations are conducted across a variety of operational contexts within the Australian aviation industry. Work is performed under limited supervision. This unit of competency is packaged at AQF V.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Prepare for IMC arrival	1.1 Applicable aerodrome weather, airfield conditions and traffic information is obtained and applied 1.2 Descent/approach checks and briefings are completed 1.3 Approach and landing configurations are established appropriate for the runway and meteorological condition
2 Conduct IMC arrival to instrument approach point	2.1 Ground track is maintained to ensure that the subsequent instrument approach or traffic pattern can be flown, taking into account any obstructions and Air Traffic Control (ATC) instructions 2.2 Obstacle clearance minima are maintained IAW AIP and/or ATC instructions 2.3 Existing wind conditions are verified making corrections for drift to maintain a precise ground track 2.4 Stabilised approach is maintained with the specified airspeed and rate of descent tolerances 2.5 Approach point intercepted IAW AIP requirements for commencing selected instrument approach

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Instrument arrival procedures and limitations
Pilot's responsibilities during instrument arrival
Instrument approach procedure or visual approach at end of an instrument arrival
Instrument arrival radio procedures
Loss of radio communication during an instrument arrival
Procedures for abnormal operations and/or emergencies during an instrument arrival, including navigation aid failure
Required skills:
Communicate effectively with others when performing an instrument arrival
Read and interpret instructions, regulations, procedures and other information relevant to performing an instrument arrival
Interpret and follow operational instructions and prioritise work
Complete documentation related to performing an instrument arrival
Operate electronic communication equipment to required protocol
Work collaboratively with others when performing an instrument arrival
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when performing an instrument arrival in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when performing an instrument arrival
Apply precautions and required action to minimise, control or eliminate hazards that may exist while performing an instrument arrival
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective clothing and equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required to perform an instrument arrival

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	IMC VMC with simulated IMC conditions
Performance may be demonstrated in:	single engine aircraft multi engine aircraft synthetic training device approved by the appropriate authority variable air traffic conditions variable weather conditions variable flight situations abnormal situations classes of airspace as designated by the Civil Aviation Safety Authority
Aircraft may include:	fixed wing helicopter other commercial or military aircraft
Crew may include:	single pilot multi crew
Instruments may be:	fitted flight instruments suitable for instrument flight head up display suitable for instrument flight
Limitations may be imposed by:	local noise abatement requirements and curfews airspace endorsements
Classes of airspace may be:	as designated by the regulator restricted and danger areas military control zones Air Defence Identification Zones
Navigation aids may include:	ADF (Automatic Direction Finder) VOR (VHF Omni-directional Radio Range) DME (Distance Measuring Equipment) RADAR GPS (Global Positioning System) FMS (Flight Management Systems) Moving Map Displays TACAN INS
Conditions may include:	a method of simulating IMC simulated icing conditions moderate turbulence simulated hazardous weather Autopilot/Flight Director FMS/ other NAV system simulation of emergency and abnormal procedures
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Manual of Standards - Pilot Licensing (MOS-PL) Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as: Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	Y - Aircraft Operation and Traffic Management

AVIY5026A Perform standard arrival route (STAR)

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to conduct a procedural arrival from an inbound route. This includes tracking via a STAR published in Aeronautical Information Publication (AIP), to a position from which an approach and landing can be made at the destination aerodrome. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA); relevant airspace control requirements and Instrument Flight Rules (IFR); and aircraft control principles, regulations, safety codes, protocols and procedures required to perform standard arrival route (STAR) as part of commercial aircraft activities. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Operations are conducted across a variety of operational contexts within the Australian aviation industry. Work is performed under limited supervision. This unit of competency is packaged at AQF V.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Prepare for IMC arrival	1.1 Applicable aerodrome weather, airfield conditions and traffic information is obtained and applied 1.2 Descent/approach checks and briefs are completed 1.3 Approach and landing configurations are established appropriate for the runway and meteorological condition
2 Conduct IMC arrival using a STAR	2.1 Current chart for the STAR to be flown is selected and navigation systems are configured 2.2 Approach applicable to the runway being used for the landing is correctly executed 2.3 Aircraft is correctly manoeuvred from an inbound route, to a fix at or near the destination aerodrome, using navigation aids and transition to an approach as instructed by Air Traffic Control (ATC) 2.4 Obstacle clearance minima are maintained IAW AIP and/or ATC instructions 2.5 Aircraft is manoeuvred within the tolerance specified in AIP 2.6 ATC instructions amending STAR procedure are correctly implemented

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Methodologies for input, monitoring and amendment of FMS/NAV system data
STAR procedures and limitations
Pilot's responsibilities when STAR clearance is given or cancelled
Instrument approach procedure or visual approach at end of STAR
STAR radio procedures
Loss of radio communication during STAR
Procedures for abnormal operations and/or emergencies during STAR, including navigation aid failure
Required skills:
Interpret STAR charts
Manipulate FMS /NAV system data
Adjust for deviation in aircraft vertical profile
Communicate effectively with others when performing STAR
Read and interpret instructions, regulations, procedures and other information relevant to performing STAR
Interpret and follow operational instructions and prioritise work
Complete documentation related to performing STAR
Operate electronic communication equipment to required protocol
Work collaboratively with others when performing STAR
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when performing STAR in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when performing STAR
Apply precautions and required action to minimise, control or eliminate hazards that may exist while performing STAR
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self, or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective clothing and equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required to perform STAR

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	IMC VMC with simulated IMC conditions
Performance may be demonstrated in:	single engine aircraft multi engine aircraft synthetic training device approved by the appropriate authority variable air traffic conditions variable weather conditions variable flight situations abnormal situations classes of airspace as designated by the Civil Aviation Safety Authority
Aircraft may include:	fixed wing helicopter other commercial or military aircraft
Crew may include:	single pilot multi crew
Instruments may be:	flight instruments suitable for instrument flight head up display suitable for instrument flight
Limitations may be imposed by:	local noise abatement requirements and curfews airspace endorsements
Classes of airspace may be:	as designated by the regulator restricted and danger areas military control zones Air Defence Identification Zones
Navigation aids may include:	ADF (Automatic Direction Finder) VOR (VHF Omni-directional Radio Range) DME (Distance Measuring Equipment) RADAR GPS (Global Positioning System) FMS (Flight Management Systems) Moving Map Displays TACAN INS
Conditions may include:	a method of simulating IMC simulated icing conditions moderate turbulence simulated hazardous weather Autopilot/Flight Director FMS/ other NAV system simulation of emergency and abnormal procedures
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Manual of Standards - Pilot Licensing (MOS-PL) Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as: Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	Y - Aircraft Operation and Traffic Management

AVIY5027A Perform instrument departure - non published procedure

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to plan and conduct a departure from an aerodrome without a published instrument departure procedure, i.e. non Standard Instrument Departure (SID) or Standard Radar Departure (SRD). It covers intercepting track within 5 nm, while maintaining obstacle clearance during climb to Lowest Safe Altitude (LSALT). This includes managing traffic separation using the radiotelephone in Instrument Meteorological Conditions (IMC)/simulated IMC under the Instrument Flight Rules (IFR). Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA); relevant airspace control requirements and Instrument Flight Rules (IFR); and aircraft control principles, regulations, safety codes, protocols and procedures relevant to performing an instrument departure - non published procedure as part of commercial aircraft activities. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Operations are conducted across a variety of operational contexts within the Australian aviation industry. Work is performed under limited supervision. This unit of competency is packaged at AQF V.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Determine applicable standards for an instrument departure (non SID/SRD)	1.1 Standard take-off minima is determined in accordance with the aerodrome using Aeronautical Information Publication (AIP) 1.2 Departure is planned to ensure the aircraft can maintain obstacle and terrain clearance after take-off and during the climb to LSALT 1.3 Ceiling minima is increased and/or track is planned to ensure terrain clearance is maintained when required
2 Take off and climb to cruising altitude/level under the IFR (non SID/SRD)	2.1 Appropriate checklist items are completed and confirmed to ensure the aircraft systems applicable to the instrument take-off are operating correctly 2.2 Radios, navigation aids and flight instruments are set to the desired setting prior to initiating the take-off 2.3 Track, altitude requirements and emergency procedures are reviewed and briefed for an instrument departure 2.4 Climb to cruising altitude/level after take-off is achieved 2.5 Obstacle and terrain clearance is maintained below LSALT while intercept track is maintained within 5 nm of the departure aerodrome 2.6 Transitions from visual meteorological conditions to actual or simulated instrument meteorological conditions are performed without loss of control of the aircraft 2.7 Radio transmissions are performed in accordance with AIP requirements 2.8 Separation from other traffic is maintained

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Take-off minima for single or multi engine aircraft at aerodromes without suitable instrument departure procedures
Obstacle and terrain clearance requirements after take-off and during the climb to LSALT
Conditions required to effect a take-off with no meteorological forecast
Departure procedure for a non-published instrument departure
Transponder code requirements for the flight
Requirement for establishing aircraft on departure track
Content and timing of airborne and departure reports
Pilot's responsibility in an IFR visual departure
Procedures for loss of radio communication
Procedures for abnormal operations and/or emergencies
Required skills:
Calculate standard take-off minima
Communicate effectively with others whilst performing a non published instrument departure
Read, interpret and comply with instructions, regulations, procedures and other information relevant to performing a non published instrument departure
Interpret and follow operational instructions and prioritise workload
Complete documentation related to a non published instrument departure
Operate electronic communication equipment to required protocol
Work collaboratively with others when performing a non published instrument departure
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when performing a non published instrument departure in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when performing a non published instrument departure
Apply precautions and required action to minimise, control or eliminate hazards that may exist while performing a non published instrument departure
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective clothing and equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required to perform a non published instrument departure

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	IMC VMC with simulated IMC conditions
Performance may be demonstrated in:	single engine aircraft multi engine aircraft synthetic training device approved by the appropriate authority variable air traffic conditions variable weather conditions variable flight situations abnormal situations classes of airspace as designated by the Civil Aviation Safety Authority
Aircraft may include:	fixed wing helicopter other commercial or military aircraft
Crew may include:	single pilot multi crew
Instruments may be:	flight instruments suitable for instrument flight head up display suitable for instrument flight
Limitations may be imposed by:	local noise abatement requirements and curfews airspace endorsements
Classes of airspace may be:	as designated by the regulator restricted and danger areas military control zones Air Defence Identification Zones
Navigation aids may include:	ADF (Automatic Direction Finder) VOR (VHF Omni-directional Radio Range) DME (Distance Measuring Equipment) RADAR GPS (Global Positioning System) FMS (Flight Management Systems) Moving Map Displays TACAN INS
Conditions may include:	a method of simulating IMC simulated icing conditions moderate turbulence simulated hazardous weather Autopilot/Flight Director FMS/ other NAV system simulation of emergency and abnormal procedures
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Manual of Standards - Pilot Licensing (MOS-PL) Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as: Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	Y - Aircraft Operation and Traffic Management

AVIY5028A Perform instrument departure - published procedures (SID/SRD)

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to perform an instrument departure using a published procedure. This includes determining the applicable take-off ceiling and visibility minima, calculating and maintaining the obstacle clearance limits for climb during flight to Lowest Safe Altitude (LSALT) while on climb to cruising altitude/level; and complying with published Standard Instrument Departure (SID) or Standard Radar Departure (SRD), graphic depiction or narrative requirements in Instrument Meteorological Conditions (IMC)/simulated IMC under Instrument Flight Rules (IFR). Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA); relevant airspace control requirements and Instrument Flight Rules (IFR); and aircraft control principles, regulations, safety codes, protocols and procedures relevant to perform instrument departure using published procedures (SID/SRD) as part of commercial aircraft activities. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Operations are conducted across a variety of operational contexts within the Australian aviation industry. Work is performed under limited supervision. This unit of competency is packaged at AQF V.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Determine applicable standards for an instrument departure using published procedures	1.1 Standard take-off minima is determined for the aerodrome in accordance with Aeronautical Information Publication (AIP) 1.2 Plan is developed to ensure obstacle clearance requirements for the take-off area 1.3 Aircraft performance is calculated to ensure minimum design climb gradient of the SID or SRD and any additional specified gradients can be achieved
2 Take off and climb to cruising level using published procedures	2.1 Appropriate checklist items are completed and confirmed to ensure the aircraft systems applicable to the instrument take-off are operating correctly 2.2 Radios, navigation aids/systems and flight instruments are set to the desired setting prior to initiating the take-off 2.3 Track, altitude requirements and emergency procedures for an SID or SRD are reviewed and briefed 2.4 Climb to cruising altitude/level after take-off is achieved from standard take-off ceiling 2.5 Obstacle and terrain clearance is maintained while below LSALT/MSA to intercept track in accordance with SID or SRD requirements 2.6 Transitions from visual meteorological conditions to actual or simulated instrument meteorological conditions are performed without loss of control of the aircraft 2.7 Radio transmissions are performed in accordance with AIP requirements

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Take-off minima for single and twin engine aircraft for aerodromes with a relevant instrument approach procedures
Conditions required to effect a take-off with no meteorological forecast
SID and SRD procedures and limitations
SID and SRD tracking and performance requirements, and flight parameters assumed of the aircraft
Pilot's responsibilities if SID or SRD tracking and performance requirements cannot be met
Pilot's responsibilities when SID or SRD clearance is given or cancelled
Radio reports requirements to be made in an SID or SRD
Procedures for loss of radio communication during SID or SRD
Procedures for abnormal operations and/or emergencies during SID, including navigation aid failure
Required skills:
Interpret a SID or SRD chart
Calculate standard take-off minima
Communicate effectively whilst performing a published instrument departure
Read and interpret instructions, regulations, procedures and other information relevant to a published instrument departure
Interpret and follow operational instructions and prioritise workload
Complete documentation related to a published instrument departure
Operate electronic communication equipment to required protocol
Work collaboratively with others when performing a published instrument departure
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when performing a published instrument departure in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when performing a published instrument departure
Apply precautions and required action to minimise, control or eliminate hazards that may exist while performing a published instrument departure
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective clothing and equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required to perform a published instrument departure

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	IMC VMC with simulated IMC conditions
Performance may be demonstrated in:	single engine aircraft multi engine aircraft synthetic training device approved by the appropriate authority variable air traffic conditions variable weather conditions variable flight situations abnormal situations classes of airspace as designated by the Civil Aviation Safety Authority
Aircraft may include:	fixed wing helicopter other commercial or military aircraft
Crew may include:	single pilot multi crew
Instruments may be:	flight instruments suitable for instrument flight head up display suitable for instrument flight
Limitations may be imposed by:	local noise abatement requirements and curfews airspace endorsements
Classes of airspace may be:	as designated by the regulator restricted and danger areas military control zones Air Defence Identification Zones
Navigation aids may include:	ADF (Automatic Direction Finder) VOR (VHF Omni-directional Radio Range) DME (Distance Measuring Equipment) RADAR GPS (Global Positioning System) FMS (Flight Management Systems) Moving Map Displays TACAN INS
Conditions may include:	a method of simulating IMC simulated icing conditions moderate turbulence simulated hazardous weather Autopilot/Flight Director FMS/ other NAV system simulation of emergency and abnormal procedures
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Manual of Standards - Pilot Licensing (MOS-PL) Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as: Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	Y - Aircraft Operation and Traffic Management

AVIY5033A Perform visual circling approach

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to perform a visual circling approach. This includes determining the visual circling minima for the specified instrument approach, flying the circling approach, and conducting a missed approach. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA); relevant airspace control requirements and Instrument Flight Rules (IFR); and aircraft control principles, regulations, safety codes, protocols and procedures required to perform visual circling approach as part of commercial aircraft activities. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Operations are conducted across a variety of operational contexts within the Australian aviation industry. Work is performed under limited supervision. This unit of competency is packaged at AQF V.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Determine minima applicable for visual circling for specified instrument approach	1.1 Determine the requirement to conduct a circling approach in accordance with AIP 1.2 Ceiling and visibility minima are determined for a circling approach appropriate for the instrument approach procedure and category of aircraft being used, in accordance with applicable instrument approach charts
2 Conduct visual circling procedure following instrument approach, using appropriate visual cues	2.1 Circling procedures are planned and briefed in relation to the position of the runway relative to the aircraft as it will appear to the pilot when approaching minima 2.2 Circling approach is conducted in accordance with AIP 2.3 Aircraft is controlled and maintained within altitude limitations by reference to instruments 2.4 Aircraft position is controlled and maintained using visual cues 2.5 Lookout is maintained using a systematic scan technique at a rate determined by traffic density, visibility or terrain
3 Conduct missed approach from visual circling	3.1 Conditions requiring a missed approach are recognised and missed approach is initiated 3.2 Aircraft is manoeuvred to Missed Approach Point (MAPt) and a missed approach procedure is conducted in accordance with the applicable instrument approach chart 3.3 Obstacle clearance in IMC/simulated IMC is maintained

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Conditions under which a circling approach must be discontinued and a missed approach initiated
Procedure to conduct a missed approach from any nominated point within a circling area on a specified approach
State when an aircraft may descend below the MDA (day and night)
Briefing requirements for circling approach
Requirements for completing relevant documentation
Code of practice for working collaboratively with others
Procedures for adjusting controls to optimise the operation of the equipment
Procedures to be followed in the event of an emergency
Relevant sections of national and state or territory regulatory requirements and codes of practice
Relevant OH&S and environmental procedures and regulations
Required skills:
Interpret instrument approach charts
Calculate ceiling and visibility minima for a circling approach
Determine obstacle clearance requirements in the circling area
Perform systematic scan techniques
Determine the circling area applicable to the aircraft performance category being flown
Communicate effectively with others when performing visual circling approach
Read and interpret instructions, regulations, procedures and other information relevant to a visual circling approach
Interpret and follow operational instructions and prioritise work
Complete documentation related to performing visual circling approach
Operate electronic communication equipment to required protocol
Work collaboratively with others when performing visual circling approach
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when performing visual circling approach in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when performing visual circling approach
Apply precautions and required action to minimise, control or eliminate hazards that may exist during visual circling approach
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective clothing and equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required to perform visual circling approach

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	IMC VMC with simulated IMC conditions
Performance may be demonstrated in:	single engine aircraft multi engine aircraft synthetic training device approved by the appropriate authority variable air traffic conditions variable weather conditions variable flight situations abnormal situations classes of airspace as designated by the Civil Aviation Safety Authority
Aircraft may include:	fixed wing helicopter other commercial or military aircraft
Crew may include:	single pilot multi crew
Instruments may be:	flight instruments suitable for instrument flight head up display suitable for instrument flight
Limitations may be imposed by:	local noise abatement requirements and curfews airspace endorsements
Classes of airspace may be:	as designated by the regulator restricted and danger areas military control zones Air Defence Identification Zones
Navigation aids may include:	ADF (Automatic Direction Finder) VOR (VHF Omni-directional Radio Range) DME (Distance Measuring Equipment) RADAR GPS (Global Positioning System) FMS (Flight Management Systems) Moving Map Displays TACAN INS
Conditions may include:	a method of simulating IMC simulated icing conditions moderate turbulence simulated hazardous weather Autopilot/Flight Director FMS/ other NAV system simulation of emergency and abnormal procedures
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Manual of Standards - Pilot Licensing (MOS-PL) Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as: Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	Y - Aircraft Operation and Traffic Management

AVIY5034A Perform non-directional beacon (NDB) instrument approach

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to conduct an instrument approach using the NDB approach procedure. This includes a descent from a route Minimum Safe Altitude (MSA) or Lowest Safe Altitude (LSALT) in accordance with altitude restrictions on a prescribed track to the Minimum Descent Altitude (MDA) applicable to the aircraft category, and conducting a published missed approach. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA); relevant airspace control requirements and Instrument Flight Rules (IFR); and aircraft control principles, regulations, safety codes, protocols and procedures relevant to perform non-directional beacon (NDB) instrument approach as part of commercial aircraft activities. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Operations are conducted across a variety of operational contexts within the Australian aviation industry. Work is performed under limited supervision. This unit of competency is packaged at AQF V.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Select approach and determine applicable minima	1.1 Current Instrument Approach and Landing (IAL) chart for the NDB approach to be flown is selected 1.2 IAL is reviewed and briefed in relation to directing entry to the approach; maintaining LSALT or MSA prior to entry approach; maintaining tracks, distances, timing and descent limitations for the approach 1.3 Fuel availability and latest divert time procedures are enacted if required
2 Monitor aid signal integrity	2.1 NDB to be used for the selected approach is tuned and identified 2.2 Morse code identification and NDB indications are monitored throughout the approach to ensure signal integrity
3 Conduct initial approach	3.1 Altimeter is set to appropriate QNH 3.2 Inbound track at or above route MSA or LSALT is maintained in accordance with AIP, using the NDB
4 Conduct holding pattern	4.1 Holding pattern at or above LSALT or MSA is entered in accordance with the specified sector entry 4.2 Holding pattern is performed in accordance with AIP, using the NDB
5 Conduct instrument approach procedure	5.1 Instrument approach is conducted in accordance with tolerances specified in AIP, using the NDB 5.2 Landing runway is identified 5.3 After establishing visual reference, a visual circling or runway approach is conducted for a landing on the selected runway, in accordance with AIP
6 Conduct missed approach procedure	6.1 Conditions requiring a missed approach are recognised and missed approach is initiated 6.2 Aircraft is manoeuvred to Missed Approach Point (MAPt) 6.3 Missed approach procedure is conducted in accordance with the IAL chart 6.4 Obstacle clearance in IMC/simulated IMC is maintained

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
NDB instrument approach procedures and limitations
Sector entry join procedures for entering the holding pattern of the NDB approach
Tracking tolerance and altitude limitations for flying the published DME arc of the NDB approach procedure
Procedure for joining the circuit from a NDB approach procedure
Minimum obstacle clearance criteria during a NDB approach procedure/missed approach procedure
Missed approach procedure for an NDB approach
Radio procedures during a NDB approach
Loss of radio communication during a NDB approach procedure
Abnormal operations and/or emergencies procedures during a NDB approach, including navigation aid failure
Operating electronic communications equipment
Requirements for completing relevant documentation
Code of practice for working collaboratively with others
Steps involved in planning the work activities
Procedures for adjusting controls to optimise the operation of the equipment
Procedures to be followed in the event of an emergency
Relevant sections of national and state or territory regulatory requirements and codes of practice
Relevant OH&S and environmental procedures and regulations
Procedures for managing and controlling hazardous situations when carrying out work activities
Sources of information on differences in equipment and related standard operating and servicing procedures
Required skills:
Interpret NDB instrument approach procedure chart
Determine NDB approach procedure applicable minima for aircraft
Determine conditions permitting descent below minima
Perform systematic scan techniques
Communicate effectively with others when performing NDB instrument approach
Read and interpret instructions, regulations, procedures and other information relevant to NDB instrument approach
Interpret and follow operational instructions and prioritise workload
Complete documentation related to NDB instrument approach
Operate electronic communication equipment to required protocol
Work collaboratively with others when performing NDB instrument approach
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when performing NDB instrument approach in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when performing NDB instrument approach
Apply precautions and required action to minimise, control or eliminate hazards that may exist when performing NDB instrument approach
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective clothing and equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required to perform a NDB instrument approach

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	IMC VMC with simulated IMC conditions
Performance may be demonstrated in:	single engine aircraft multi engine aircraft synthetic training device approved by the appropriate authority variable air traffic conditions variable weather conditions variable flight situations abnormal situations classes of airspace as designated by the Civil Aviation Safety Authority
Aircraft may include:	fixed wing helicopter other commercial or military aircraft
Crew may include:	single pilot multi crew
Instruments may be:	flight instruments suitable for instrument flight head up display suitable for instrument flight
Limitations may be imposed by:	local noise abatement requirements and curfews airspace endorsements
Classes of airspace may be:	as designated by the regulator restricted and danger areas military control zones Air Defence Identification Zones
Navigation aids may include:	ADF (Automatic Direction Finder) navigation and approach aids appropriate to rating sought DME (Distance Measuring Equipment) FMS (Flight Management Systems) Moving Map Displays
Conditions may include:	a method of simulating IMC simulated icing conditions moderate turbulence simulated hazardous weather Autopilot/Flight Director FMS/ other NAV system simulation of emergency and abnormal procedures
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Manual of Standards - Pilot Licensing (MOS-PL) Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as: Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	Y - Aircraft Operation and Traffic Management

AVIY5035A Perform VHF omni-directional radio range (VOR) instrument approach

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to conduct an instrument approach using the VOR approach procedure. This includes beginning with a descent from a route Minimum Safe Altitude (MSA) or Lowest Safe Altitude (LSALT) in compliance with any altitude restrictions on a prescribed track to the Minimum Descent Altitude (MDA) applicable to the aircraft category; and conducting a published missed approach. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA); relevant airspace control requirements and Instrument Flight Rules (IFR); and aircraft control principles, regulations, safety codes, protocols and procedures required to perform VHF omni-directional radio range (VOR) instrument approach as part of commercial aircraft activities. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Operations are conducted across a variety of operational contexts within the Australian aviation industry. Work is performed under limited supervision. This unit of competency is packaged at AQF V.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Select approach and determine applicable minima	1.1 Instrument Approach and Landing (IAL) chart for the VHF omni-directional radio range (VOR) approach to be flown is selected 1.2 IAL chart is reviewed and briefed in relation to directing entry to the approach; maintaining minimum altitude (LSALT or MSA) prior to approach entry; maintaining tracks, distances, timing and descent limitation for the approach 1.3 Fuel availability and latest divert time procedures are enacted if required
2 Monitor aid signal integrity	2.1 VOR to be used for the selected approach is tuned and identified 2.2 Warning flags and Course Deviation Indicators (CDI) indications are monitored throughout the approach to ensure signal integrity
3 Conduct initial approach	3.1 Altimeter is set to the appropriate QNH 3.2 Inbound track at or above route MSA or LSALT is maintained in accordance with AIP, using the VOR
4 Conduct holding pattern	4.1 Holding pattern at or above LSALT or MSA is entered in accordance with the specified sector entry 4.2 Holding pattern is performed is accordance with AIP, using the VOR
5 Conduct instrument approach procedure	5.1 Instrument approach is conducted in accordance with tolerances specified in AIP, using the VOR 5.2 Landing runway is identified 5.3 After establishing visual reference, a visual circling or runway approach is conducted for a landing on the selected runway, in accordance with AIP
6 Conduct missed approach procedure	6.1 Conditions requiring a missed approach are recognised and missed approach is initiated 6.2 Aircraft is manoeuvred to Missed Approach Point (MAPt) 6.3 Missed approach procedure is conducted in accordance with the IAL chart 6.4 Obstacle clearance in IMC/simulated IMC is maintained

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
VOR or VOR/DME instrument approach procedures and limitations
Sector entry join procedures for entering the holding pattern of the VOR or VOR/DME approach
Tracking tolerance and altitude limitations for flying the published DME arc of the VOR or VOR/DME approach procedure
Procedure for joining the circuit from a VOR or VOR/DME approach procedure
Minimum obstacle clearance criteria during a VOR or VOR/DME approach procedure/missed approach procedure
Missed approach procedure for an VOR or VOR/DME approach
Radio procedures during a VOR or VOR/DME approach
Loss of radio communication during a VOR or VOR/DME approach procedure
Abnormal operations and/or emergencies procedures during a VOR or VOR/DME approach, including navigation aid failure
Explain which navigation aid provides track guidance for a LLZ approach
Explain what the full scale range on the CDI for a LLZ is
Explain how to configure the CDI to achieve command guidance prior to conducting a back course LLZ
Steps involved in planning the work activities
Procedures for adjusting controls to optimise the operation of the equipment
Procedures to be followed in the event of an emergency
Relevant sections of national and state or territory regulatory requirements and codes of practice
Relevant OH&S and environmental procedures and regulations
Procedures for managing and controlling hazardous situations when carrying out work activities
Sources of information on differences in equipment and related standard operating and servicing procedures
Required skills:
Interpret VOR or VOR/DME instrument approach procedure chart
Determine VOR or VOR/DME approach procedure applicable minima for aircraft
Determine conditions permitting descent below minima
Perform systematic scan techniques
Configure the CDI to achieve command guidance prior to conducting a back course LLZ
Communicate effectively with others when performing a VOR or VOR/DME instrument approach
Read and interpret instructions, regulations, procedures and other information relevant to a VOR or VOR/DME instrument approach
Interpret and follow operational instructions and prioritise workload
Complete documentation related to a VOR or VOR/DME instrument approach
Operate electronic communication equipment to required protocol
Work collaboratively with others when performing a VOR or VOR/DME instrument approach
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when performing a VOR or VOR/DME instrument approach in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when performing a VOR or VOR/DME instrument approach
Apply precautions and required action to minimise, control or eliminate hazards that may exist during a VOR or VOR/DME instrument approach
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective clothing and equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required to perform a VOR or VOR/DME instrument approach

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	IMC VMC with simulated IMC conditions
Performance may be demonstrated in:	single engine aircraft multi engine aircraft synthetic training device approved by the appropriate authority variable air traffic conditions variable weather conditions variable flight situations abnormal situations classes of airspace as designated by the Civil Aviation Safety Authority
Aircraft may include:	fixed wing helicopter other commercial or military aircraft
Crew may include:	single pilot multi crew
Instruments may be:	flight instruments suitable for instrument flight head up display suitable for instrument flight
Limitations may be imposed by:	local noise abatement requirements and curfews airspace endorsements
Classes of airspace may be:	as designated by the regulator restricted and danger areas military control zones Air Defence Identification Zones
Conditions may include:	a method of simulating IMC simulated icing conditions moderate turbulence simulated hazardous weather Autopilot/Flight Director FMS/other NAV system simulation of emergency and abnormal procedures
VOR approach aid combinations may include:	VOR only VOR/Distance Measuring Equipment (DME) VOR/Localizer (LLZ) VOR/DME/LLZ
Navigation aids may include:	VOR (VHF Omni-directional Radio Range) DME (Distance Measuring Equipment) LLZ (Localizer) FMS (Flight Management Systems) Moving Map Displays
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Manual of Standards - Pilot Licensing (MOS-PL) Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as: Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	Y - Aircraft Operation and Traffic Management

AVIY5036A Perform instrument landing system (ILS) instrument approach

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to conduct an instrument approach using the ILS approach procedure. This includes beginning with a descent from a route Minimum Safe Altitude (MSA) or Lowest Safe Altitude (LSALT) in accordance with any altitude restrictions; intercepting track on the Localizer (LLZ) using locating/marker beacons or Distance Measuring Equipment (DME/GPS); fixing a position on the LLZ track; descending by reference to the Glideslope (GS) to the Decision Altitude (DA); landing or conducting a published missed approach. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA); relevant airspace control requirements and Instrument Flight Rules (IFR); and aircraft control principles, regulations, safety codes, protocols and procedures required to perform instrument landing system (ILS) instrument approach as part of commercial aircraft activities. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Operations are conducted across a variety of operational contexts within the Australian aviation industry. Work is performed under limited supervision. This unit of competency is packaged at AQF V.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Select and prepare for the approach	1.1 The current Instrument Approach and Landing (IAL) chart for the Instrument Landing System (ILS) approach to be flown is selected 1.2 The instrument approach and missed approach procedure is planned 1.3 Direct entry to the approach is reviewed, briefed and evaluated 1.4 Entry via holding pattern is reviewed, briefed and evaluated 1.5 Minimum altitude, LSALT or MSA prior to approach entry is reviewed and briefed in relation to tracks, distances, timing and descent limitations 1.6 The applicable approach minima for the aircraft performance category and runway to be used is selected 1.7 Pressure error correction to DA is selected 1.8 The holding or diversion action if visual reference is not established is reviewed and briefed 1.9 Fuel availability and latest divert time is selected if required 1.10 Aircraft systems are configured for approach 1.11 Altimeter is set to appropriate QNH
2 Monitor aid signal integrity	2.1 The ILS to be used for the selected approach is tuned and identified 2.2 The warning flags and Course Deviation Indicators (CDI) for both LLZ and glide slope throughout the approach is monitored to ensure signal integrity 2.3 Locator beacons for the approach are tuned and identified 2.4 Marker beacon/s are tested and monitored for visual and aural indications during approach 2.5 DME is tuned and identified or GPS configured for ILS approach if applicable 2.6 DME/GPS is monitored for distance indications during applicable approach
3 Conduct holding pattern	3.1 Holding pattern at or above LSALT or MSA is entered in accordance with the specified sector entry 3.2 Holding pattern is performed in accordance with instructions in AIP, using the LLZ and any other navigation aids 3.3 Holding fix is identified
4 Conduct approach procedure	4.1 Aircraft is tracked to the initial approach fix using appropriate tracking aids or radar vectors at or above route MSA or LSALT to intercept the LLZ track 4.2 ILS approach is conducted from the initial approach fix with tracking by reference to the LLZ and descent by reference to the glidepath 4.3 Marker beacons, DME/GPS or approved alternative fix are used to provide distance indications 4.4 At least one specified altitude check on glide slope is performed 4.5 Continued descent on glide slope to the DA is performed in accordance AIP 4.6 Landing runway is identified 4.7 Runway or circling approach for a landing is conducted in accordance with AIP after visual reference is established
5 Conduct missed approach procedure	5.1 Conditions requiring a missed approach are recognised and missed approach is initiated 5.2 Aircraft is manoeuvred to Missed Approach Point (MAPt) 5.3 Missed approach procedure is conducted in accordance with the IAL chart 5.4 Obstacle clearance in IMC/simulated IMC is maintained

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
ILS instrument approach procedures and limitations, including the minimum system components required to conduct an approach
Sector entry join procedures for entering the holding pattern of the ILS approach
Tracking tolerance and altitude limitations for flying the published DME arc of the ILS approach procedure
Procedure for joining the circuit from an ILS approach
Missed approach procedures for an ILS approach
Radio procedures during a ILS approach
Loss of radio communication during a ILS approach procedure
Abnormal operations and/or emergencies procedures during a ILS approach, including navigation aid failure
Principles of operation of a GPS
Limitations, errors, warnings and messages of a GPS
Requirements applicable to pilots and equipment for GPS operations
Steps involved in planning the work activities
Procedures for adjusting controls to optimise the operation of the equipment
Procedures to be followed in the event of an emergency
Relevant sections of national and state or territory regulatory requirements and codes of practice
Relevant OH&S and environmental procedures and regulations
Procedures for managing and controlling hazardous situations when carrying out work activities
Sources of information on differences in equipment and related standard operating and servicing procedures
Required skills:
Interpret ILS instrument approach procedure chart
Determine ILS approach procedure applicable minima for aircraft
Determine conditions permitting descent below minima
Perform systematic scan techniques
Communicate effectively with others when performing ILS instrument approach
Read and interpret instructions, regulations, procedures and other information relevant to an ILS instrument approach
Interpret and follow operational instructions and prioritise work
Complete documentation related to performing ILS instrument approach
Operate electronic communication equipment to required protocol
Work collaboratively with others when performing ILS instrument approach
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when performing ILS instrument approaches in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when performing ILS instrument approach
Apply precautions and required action to minimise, control or eliminate hazards that may exist during an ILS instrument approach
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective clothing and equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required to perform an ILS instrument approach

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	IMC VMC with simulated IMC conditions
Performance may be demonstrated in:	single engine aircraft multi engine aircraft synthetic training device approved by the relevant authority variable air traffic conditions variable weather conditions variable flight situations abnormal situations classes of airspace as designated by the Civil Aviation Safety Authority
Aircraft may include:	fixed wing helicopter other commercial or military aircraft
Crew may include:	single pilot multi crew
Instruments may be:	fitted flight instruments suitable for instrument flight head up display suitable for instrument flight
Limitations may be imposed by:	local noise abatement requirements and curfews airspace endorsements
Classes of airspace may be:	as designated by the regulator restricted and danger areas military control zones Air Defence Identification Zones
ILS approaches may include:	ILS / DME ILS / LZZ ILS / LZZ/DME ILS/GPS
Navigation aids may include:	ADF (Automatic Direction Finder) VOR (VHF Omni-directional Radio Range) ILS (Instrument Landing System) DME (Distance Measuring Equipment) RADAR LLZ (Localiser) GPS (Global Positioning System) FMS (Flight Management Systems) Moving Map Displays TACAN INS
Conditions may include:	a method of simulating IMC simulated icing conditions moderate turbulence simulated hazardous weather Autopilot/Flight Director FMS/ other NAV system simulation of emergency and abnormal procedures
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Manual of Standards - Pilot Licensing (MOS-PL) Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as: Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	Y - Aircraft Operation and Traffic Management

AVIY5037A Perform distance measuring equipment (DME)_global positioning system (GPS) arrival

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to conduct a DME or GPS Arrival procedure from the Lowest Safe Altitude (LSALT), within a specified sector or on a specified track. This includes descending not below the distance/altitude descent steps specified for the procedure to the Minimum Descent Altitude (MDA) applicable to the aircraft category; conducting a published missed approach if visual reference is not achieved by the Missed Approach Point (MAPt); using Non-directional Beacon (NDB) or VHF Omni-directional Radio Range (VOR) for tracking and DME or GPS to provide distance indications. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA); relevant airspace control requirements and Instrument Flight Rules (IFR); and aircraft control principles, regulations, safety codes, protocols and procedures relevant to perform distance measuring equipment (DME)/global positioning system (GPS) Arrival as part of commercial aircraft activities. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Operations are conducted across a variety of operational contexts within the Australian aviation industry. Work is performed under limited supervision. This unit of competency is packaged at AQF V.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1Select and prepare for approach	1.1 The current Instrument Approach and Landing (IAL) chart for the DME/GPS approach to be flown is selected 1.2 The instrument approach and missed approach procedure is planned 1.3 MDA is determined 1.4 Sector entry to the approach and holding pattern is selected, reviewed and briefed as appropriate 1.5 Minimum altitude, LSALT or Minimum Safe Altitude (MSA) prior to approach entry is reviewed and briefed in relation to tracks, distances and descent limitations 1.6 The applicable approach minima for the aircraft performance category and runway to be used is selected 1.7 The holding or diversion action if visual reference is not established is reviewed and briefed 1.8 Fuel availability and latest divert time is selected if required 1.9 Altimeter is set to appropriate QNH
2Use appropriate tracking aid and distance information and monitor aid signal integrity	2.1 DME is tuned and identified 2.2 The reference Way-point (WPT) for GPS to be used for tracking inbound is selected 2.3 The distance indication is checked 2.4 Approach aid is monitored throughout the approach to ensure signal integrity 2.5 DME or GPS is used to provide distance indications for descent via the distance/altitude steps of the approach 2.6 Availability of receiver autonomous integrity monitoring (RAIM) is ensured before descending below LSALT or MSA
3Conduct approach procedure	3.1 Initial approach is conducted not below the specified limiting altitude for the distance/altitude descent steps 3.2 Arrival procedure is conducted while descending on the specified track or sector in accordance with AIP 3.3 Landing runway is identified 3.4 Runway or circling approach for a landing is conducted after visual reference is established
4Conduct missed approach procedure	4.1 Conditions requiring a missed approach are recognised and missed approach is initiated 4.2 Aircraft is manoeuvred to Missed Approach Point (MAPt) 4.3 Missed approach procedure is conducted in accordance with the IAL chart 4.4 Obstacle clearance in IMC/simulated IMC is maintained

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
DME or GPS Arrival procedures and limitations in all classes of airspace
Pilot's responsibilities when DME or GPS Arrival is conducted outside controlled airspace
Conditions and limitations for manoeuvring within a DME or GPS Arrival sector
Procedure for joining the circuit from a DME or GPS Arrival
DME or GPS Arrival missed approach
Minimum obstacle clearance criteria during a DME or GPS Arrival missed approach procedure
Radio procedures during a DME or GPS Arrival
Loss of radio communication during a DME or GPS Arrival procedure
Abnormal operations and/or emergencies during a DME or GPS Arrival, including navigation aid failure, loss of GPS RAIM, GPS RAIM warning, and disparity between VOR/NDB track and GPS track indication
Operation of electronic communications equipment
Requirements for completing relevant documentation
Code of practice for working collaboratively with others
Steps involved in planning the work activities
Procedures for adjusting controls to optimise the operation of the equipment
Procedures to be followed in the event of an emergency
Relevant sections of national and state or territory regulatory requirements and codes of practice
Relevant OH&S and environmental procedures and regulations
Procedures for managing and controlling hazardous situations when carrying out work activities
Sources of information on differences in equipment and related standard operating and servicing procedures
Required skills:
Interpret a DME or GPS Arrival chart
Determine DME or GPS Arrival applicable minima for aircraft
Determine conditions permitting descent below minima
Perform systematic scan techniques
Communicate effectively with others when performing a DME/GPS Arrival
Read and interpret instructions, regulations, procedures and other information relevant to a DME/GPS Arrival
Interpret and follow operational instructions and prioritise workload
Complete documentation related to a DME/GPS Arrival
Operate electronic communication equipment to required protocol
Work collaboratively with others when performing a DME/GPS Arrival
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when performing a DME/GPS Arrival in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when performing a DME/GPS Arrival
Apply precautions and required action to minimise, control or eliminate hazards that may exist during a DME/GPS Arrival
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective clothing and equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required to perform a DME/GPS Arrival

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	IMC VMC with simulated IMC conditions
Performance may be demonstrated in:	single engine aircraft multi engine aircraft synthetic training device approved by the relevant authority variable air traffic conditions variable weather conditions variable flight situations abnormal situations classes of airspace as designated by the Civil Aviation Safety Authority
Aircraft may include:	fixed wing helicopter commercial balloons other commercial or military aircraft
Crew may include:	single pilot multi crew
Instruments may be:	fitted flight instruments suitable for instrument flight head up display suitable for instrument flight
Limitations may be imposed by:	local noise abatement requirements and curfews airspace endorsements
Classes of airspace may be:	as designated by the regulator restricted and danger areas military control zones Air Defence Identification Zones
Navigation aids may include:	ADF (Automatic Direction Finder) VOR (VHF Omni-directional Radio Range) DME (Distance Measuring Equipment) RADAR GPS (Global Positioning System) FMS (Flight Management Systems) Moving Map Displays
Conditions may include:	a method of simulating IMC simulated icing conditions moderate turbulence simulated hazardous weather Autopilot/Flight Director FMS/ other NAV system simulation of emergency and abnormal procedures
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Manual of Standards - Pilot Licensing (MOS-PL) Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as: Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	Y - Aircraft Operation and Traffic Management

AVIY5038A Perform global positioning system (GPS)/non-precision approach (NPA)

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to conduct a GPS/NPA instrument approach from route Lowest Safe Altitude (LSALT). This includes entering the GPS/NPA approach procedure in compliance with any altitude restrictions; tracking via the specified approach Way-point (WPT), descending in accordance with specified altitude limitations to a straight in or circling Minimum Descent Altitude (MDA), and performing a straight-in or circling approach or conducting a published missed approach if visual reference is not established by the Missed Approach Point (MAPt), using the GPS. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA); relevant airspace control requirements and Instrument Flight Rules (IFR); and aircraft control principles, regulations, safety codes, protocols and procedures required to perform global positioning system (GPS)/non-precision approach (NPA) as part of commercial aircraft activities. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Operations are conducted across a variety of operational contexts within the Australian aviation industry. Work is performed under limited supervision. This unit of competency is packaged at AQF V.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Select approach and determine applicable minima	1.1 The current Instrument Approach and Landing (IAL) chart for the GPS/NPA approach to be flown is selected 1.2 The entry to and conduct of the instrument approach and missed approach procedure is reviewed and briefed 1.3 The currency of the GPS receiver database is confirmed 1.4 The applicable meteorological minima of the approach for the aircraft performance category is determined 1.5 Fuel availability and holding or diversion action if visual reference is not established is reviewed and briefed
2 Select, retrieve and activate approach from database	2.1 GPS approach for the appropriate runway from the GPS receiver navigation database is selected 2.2 Initial approach fix to be used to transition of the approach procedure is selected 2.3 Aerodrome altimeter subscale setting to obtain elevation or altitude (QNH) in the GPS receiver is entered, and approach is activated 2.4 Confidence check of tracks and distances between the approach Way-point (WPT) as calculated by the GPS receiver is performed 2.5 Course Deviation Indictors (CDI) are checked and selected to GPS as applicable
3 Monitor GPS signal integrity	3.1 Receiver autonomous integrity monitoring (RAIM) is checked for availability on the approach 3.2 RAIM indications are monitored throughout the approach
4 Conduct initial approach	4.1 Altimeter is set to appropriate QNH 4.2 Track to the initial approach WPT is maintained at or above route MSA or LSALT
5 Conduct holding pattern	5.1 Automatic sequencing of the GPS is suspended 5.2 Published holding pattern is conducted at the appropriate initial approach WPT using the prescribed sector entry procedure 5.3 Automatic sequencing is resumed to continue the approach
6 Conduct approach procedure	6.1 GPS/NPA instrument approach is conducted while descending on the specified track to each approach WPT 6.2 Approach altitude restrictions are complied with 6.3 GPS receiver transitions to approach mode is confirmed no later than the Final Approach Point (FAP), WPT or discontinue approach 6.4 Secondary navigation aid is utilised to maintain situational awareness 6.5 Descent to not below the MDA while tracking to the missed approach point is conducted within tolerances 6.6 Landing runway is identified 6.7 Runway or circling approach for a landing is conducted after visual reference is established
7 Conduct missed approach procedure	7.1 Conditions requiring a missed approach are recognised and missed approach is initiated 7.2 Published missed approach procedure is executed if visual reference is not established before reaching the MAPt or RAIM 7.3 A missed approached is conducted on any other event specified in AIP or GPS operations manual 7.4 Aircraft is manoeuvred to Missed Approach Point (MAPt) 7.5 Missed approach mode is selected 7.6 Missed approach procedure is conducted in accordance with the IAL chart 7.7 GPS receiver is configured to conduct another approach or to hold or divert as required 7.8 Obstacle clearance in IMC/simulated IMC is maintained

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Explain GPS/NPA instrument approach procedure chart
GPS system fundamentals and principles of operations
Requirements applicable to pilots and equipment for GPS operations
Cause and magnitude of typical GPS errors
Human factors limitations associated with the use of GPS equipment
Operating procedures which provide safeguards against GPS navigational errors
GNSS operating procedures for navigation tasks
GNSS operational and serviceability checks
GPS warnings and messages
Tracking tolerances, automatic Way-point sequencing, CDI sensitivity and RAIM availability parameters for entry, RAIM availability and approach segments
Mode of operation required during each segment of a GPS/NPA
Conditions required to transition to and operate in that mode of operation for the GPS/NPA, and the associated CDI sensitivity and RAIM protection provided
Parameters applicable to RAIM warnings in the en route, terminal and approach modes
Effects of availability or otherwise of baro-aiding on RAIM availability and prediction
Effects of satellite unserviceability on the reliability of each type of prediction
Effect of each type of RAIM prediction on operational requirements
Prediction limitations that apply to availability of approach RAIM at the destination or alternate aerodrome
Operational requirements which apply to planning a flight on the basis of conducting a RNAV (GNSS) procedure at the destination
Factors that adversely affect the conduct of a GPS/NPA ,and suitable pilot procedures to minimise such effects
Operating procedures for GNSS equipment which reduce or eliminate errors
Operating electronic communications equipment
Requirements for completing relevant documentation
Code of practice for working collaboratively with others
Steps involved in planning the work activities
Procedures for adjusting controls to optimise the operation of the equipment
Procedures to be followed in the event of an emergency
Relevant sections of national and state or territory regulatory requirements and codes of practice
Relevant OH&S and environmental procedures and regulations
Procedures for managing and controlling hazardous situations when carrying out work activities
Sources of information on differences in equipment and related standard operating and servicing procedures
Required skills:
Interpret GPS/NPA instrument approach procedure chart
Determine GPS/NPA approach procedure applicable minima for aircraft
Determine conditions permitting descent below minima
Perform systematic scan techniques
Apply GNSS operating procedures to typical navigation tasks
Predict RAIM availability at destination and ETA using aircraft GNSS receiver and, if available, an external RAIM prediction service
Predict availability of approach RAIM at the destination or alternate aerodrome
Communicate effectively with others when performing a GPS/NPA
Read and interpret instructions, regulations, procedures and other information relevant to a GPS/NPA
Interpret and follow operational instructions and prioritise work
Complete documentation related to a GPS/NPA
Operate electronic communication equipment to required protocol
Work collaboratively with others when performing a GPS/NPA
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when performing a GPS/NPA in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when performing a GPS/NPA
Apply precautions and required action to minimise, control or eliminate hazards that may exist during a GPS/NPA
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective clothing and equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required to perform a GPS/NPA

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	IMC VMC with simulated IMC conditions
Performance may be demonstrated in:	single engine aircraft multi engine aircraft synthetic training device approved by the relevant authority variable air traffic conditions variable weather conditions variable flight situations abnormal situations classes of airspace as designated by the Civil Aviation Safety Authority
Aircraft may include:	fixed wing helicopter commercial balloons other commercial or military aircraft
Crew may include:	single pilot multi crew
Instruments may be:	fitted flight instruments suitable for instrument flight head up display suitable for instrument flight
Limitations may be imposed by:	local noise abatement requirements and curfews airspace endorsements
Classes of airspace may be:	as designated by the regulator restricted and danger areas military control zones Air Defence Identification Zones
Navigation aids may include:	ADF (Automatic Direction Finder) VOR (VHF Omni-directional Radio Range) DME (Distance Measuring Equipment) RADAR GPS (Global Positioning System) FMS (Flight Management Systems) Moving Map Displays TACAN INS
Conditions may include:	a method of simulating IMC simulated icing conditions moderate turbulence simulated hazardous weather Autopilot/Flight Director FMS/ other NAV system simulation of emergency and abnormal procedures
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Manual of Standards - Pilot Licensing (MOS-PL) Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as: Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	Y - Aircraft Operation and Traffic Management

AVIY5048A Provide approach control services

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit provides the knowledge and an inventory of skills to provide air traffic control in airspaces within terminal areas. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	This unit is applied to specific terminal airspaces that offer varying levels of air traffic services according to the ICAO and national classifications of airspaces. The defining features of approach control are the safe release of aircraft on departure and the safe termination of flight for landing. Persons exercising competence in this unit will need to fulfil the licensing and regulatory requirements of the Civil Aviation Safety Authority pertaining to air traffic controllers. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under various levels of supervision dependent on workplace context, and might be in a team environment. Work involves applying separation standards. It assesses the controller s ability to apply the full range of separation standards or provide traffic advice in situations involving medium to high levels of traffic volume and complexity and in adverse weather conditions. This unit of competency is packaged at Diploma level.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Manage terminal airspaces	1.1 Traffic priorities are applied according to standard operating procedure 1.2 Service priorities are applied according to which is most safety critical 1.3 Control practices and procedures are adjusted with changing airspace environment factors 1.4 Surveillance of airspaces and air routes is maintained using systematic scan technique at a rate determined by environment factors 1.5 Standard routing is facilitated when able 1.6 Documented instructions and agreements applicable to the area of jurisdiction are observed 1.7 Unauthorised use of airspaces and operational deviation from control instruction and procedure are recognised and rectified 1.8 Terrain and obstacle clearance is provided 1.9 User-preferred altitudes or flight levels are facilitated when able 1.10 Aircraft are authorised to use terminal airspaces 1.11 Control services are provided according to airspace classification and status 1.12 Airspaces are administered according to user activity 1.13 Flight diversions are facilitated where necessary 1.14 Runway mode agreed is suitable and efficient for traffic flow 1.15 Aircraft release for departure is authorised in accordance with runway mode and airspace configuration 1.16 Aircraft approach to land is authorised in accordance with runway mode and airspace configuration
2 Assure separation	2.1 Aircraft conflicts are recognised and resolved 2.2 Aircraft separation is provided 2.3 Jurisdiction for maintaining aircraft separation is agreed and assigned 2.4 Alternative aircraft separation is provided when required 2.5 Aircraft separation is adjusted if required when systems are degraded or airways facilities are reduced 2.6 Aircraft separation is most appropriate taking into account safety, expedition and the method of control and surveillance 2.7 Compromised separation is recognised and recovered and administrative actions are taken in accordance with workplace procedure

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations
International and national air law including facilitation of international flight
Relevant OH&S and environmental procedures and regulations
Principles of effective air traffic control
National operating standards, recommendations and system safety relevant to air traffic management
National airspace system and standard route structure
Rules of the air governing visual and instrument flight
Principles of flight; operation and functioning of aircraft power-plants; systems and aircraft performance relevant to approach control services
Meteorological documentation, terms and definitions, information and the origin and characteristics of weather phenomena affecting flight operations including local phenomena
Principles and procedures of altimetry
Principles, limitations and accuracy of air navigation; navigation systems and visual aids, including terms and definitions; and required navigation performance relevant to approach control services
Basic time, distance and speed navigation solutions; track error, closing angles, drift and track made good
Traffic Collision and Avoidance Systems
Aeronautical documentation and safety practices associated with the planning and conduct of flight
Provision of air traffic services (air traffic control, flight information service and search and rescue alerting), aeronautical information services, air traffic flow management and airspace management including terms and definitions
Air traffic services and air traffic flow management communication phraseologies and procedures
Security against acts of unlawful interference
Air traffic management corporate aspiration, mission, service and culture
Aircraft type recognition and associated wake turbulence and performance categories
Air traffic priorities
Airspace service priorities and the safety imperative
Aeronautical charts and maps used in aviation
Organisational and licensing administration
Safety occurrence reporting and just culture in the air traffic management workplace
Jurisdiction and adjacent airspace characteristics
Standard route structures and associated procedures, reporting, lowest safe heights, cruising levels and transfer of control points
Flexible tracking and user-preferred routing
Terrain and prominent landmarks affecting flight operations within terminal airspace
Characteristics of terminal airspace air traffic patterns and traffic flows including hotspots, congestion and location of aerodromes and runways within and adjacent to jurisdiction airspace
Goals and characteristics of military flight operations
Prioritisation of approach control tasks to achieve the safety critical imperative
Recovering from compromised aircraft separation and unauthorised use of airspaces
Division of responsibilities for air traffic services and air traffic flow management between terminal airspaces and other interfacing elements
Aircraft conflict recognition and resolution in terminal airspaces
Provision of air traffic services and air traffic flow management during system degradation including facility failures and restoration of system components
Approach control separation standards and techniques and wake turbulence separation
Procedures for recording and/or annotating operational information
Coordination of air traffic services and air traffic flow management information
Departure and approach to land procedures and transition from instrument flight to visual flight and terrain protection
Conditional air traffic clearance
Adjusting route, track, heading and speed of aircraft
Handover-takeover procedures and practices
Human-machine Interface (HMI) states and associated interactions
Formation flight configurations, separation and procedures and practices
Required skills:
Communicate effectively with others when providing approach control services
Actively listen when providing approach control services
Perceive incoming information associated with strategic, tactical, geographic, spatial, system and environment components of a complex system
Comprehend incoming information and develop the current airspace and flight path model
Read and interpret instructions, regulations, procedures and other information relevant to approach control services
Interpret and follow operational instructions and prioritise work
Complete documentation related to approach control services
Operate electronic communication equipment to required protocol
Work collaboratively with others when providing approach control services
Communicate in a team by exchanging information through assigning responsibility, acknowledgment, inquiring, and by recognising and noting facts that create team rapport and enhance team outputs
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when providing approach control services in accordance with regulatory requirements and workplace procedures
Make decisions when providing approach control services
Implement decisions using knowledge-based, rule-based and skill-based activities
Demonstrate an attitude to error management that limits unintentional deviation from work practices and maintains accuracy through application of disciplined procedures and practices and a methodical work ethic
Conduct aeronautical decision making
Project and develop future airspace and flight path scenarios
Maintain a strategic traffic management goal for the jurisdiction airspace
Implement contingency plans for unexpected events that may arise when providing approach control services
Apply precautions and required action to minimise, control or eliminate hazards that may exist when providing approach control services
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Anticipate and prepare for work tasks
Adhere to procedures through a series of steps followed in a regular definite order or a traditional or established way of doing things when this is required
Modify activities dependent on differing workplace contingencies, situations and environments
Judge and form an opinion or evaluate situations by discerning and comparing information
React to some form of treatment or stressful situation by a considered and measured response in a timely fashion
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Be receptive to training for the skills, knowledge, or experiences acquired or gained over a career
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required to provide approach control services
Separate aircraft using approach control techniques and standards
Separate aircraft using wake turbulence standards
Formulate and authorise the release of aircraft for departure
Formulate and authorise the approach to land for aircraft
Agree the runway mode with aerodrome control
Operate sectorised terminal airspaces with discrete functions
Facilitate unusual flight operations
Assign separation to the pilot
Process military aircraft
Interpret charts, maps and operational documentation associated with planning and conduct of flight
Facilitate in-flight diversions and/or changes of altitude and flight level
Maintain surveillance of terminal airspaces
Scan the Human-machine Interface (HMI)
Formulate airways clearance and control instruction
Adjust route and track of aircraft
Vary heading of aircraft
Vary speed of aircraft
Record and annotate flight information and messages
Interpret display information and symbology
Coordinate flight information
Use checklists
Perform handover-takeover
Plan and prioritise tasks according to the safety imperative
Interpret and evaluate current traffic events
Project and predict future traffic scenarios
Execute control actions
Apply human reasoning to airspace and flight path scenarios
Allocate attention according to demand and constantly switch between: managing the Human-machine Interface or equipment use; managing communications; and managing traffic

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Operations may be conducted:	by day or night in variable weather conditions
Performance may be demonstrated in:	simulated situations, and/or an operational air traffic control workplace
Conflict of air traffic:	is a situation in which, in the opinion of air traffic services personnel, the distance between aircraft as well as their relative positions and speed might compromise the safety of the aircraft operations can occur between: aircraft, aircraft and obstructions, aircraft and vehicles/pedestrians, and aircraft and airspace boundaries
Recognising air traffic conflict might include:	maintaining situational awareness scanning techniques system tools for recognising conflicts Graphic Display Tools Flight Progress Strip (FPS) placement and manipulation and Flight Data Records (FDR)
System tools for recognising comprised separation may include:	Short Term Conflict Alert (STCA) Danger Area Infringement Warning (DAIW) Minimum Safe Altitude Warning (MSAW) Route Adherence Monitoring (RAM) Cleared Level Adherence Monitoring (CLAM) ADS Route Conformance Warning (ARCW) Bearing and Range Line
Separation standards include:	vertical separation standards (including with terrain) reduced vertical separation standards (RVSM) longitudinal separation standards lateral separation standards radar separation standards ADS and ADS (B) standards wake turbulence separation standards visual separation standards sight and follow standard runway separation standards emergency separation standards (vertical)
Alternative methods of resolving conflicts might include:	pilot responsibility for separation adjusting route, track, heading or speed of aircraft delaying clearances, including clearance to enter particular classifications of airspace conditional clearances, requirements and limits use of recommended headings under RADAR outside controlled airspace refusing requests from pilots and/or other controllers passing traffic information
Compromised separation might include:	situations where less than the applicable separation minima occurs between: aircraft; an aircraft and a hazard; or an aircraft and airspace boundaries situations where separation assurance is not achieved (Loss of Separation Assurance - LOSA) situations where one aircraft is subject to an emergency, i.e. emergency descent or forced landing
Administrative actions might include:	incident reporting procedures 'stand-down' procedures
Tactical separation assurance is defined as that which is achieved through:	proactive application of separation standards to avoid rather than resolve conflicts planning traffic to guarantee rather than achieve separation executing the plan so as to guarantee separation monitoring the situation to ensure that plan and execution are effective
Strategic separation assurance is defined as that which:	places emphasis on the designing of airspace, air routes, air traffic management plans and air traffic control practices to reduce the likelihood aircraft will come into conflict
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures regulatory standards and recommended practices
Information/documents may include:	Civil Aviation Safety Authority (CASA) regulations and Manuals of Standards (MOS) Local Instructions (LI) and Temporary Local Instructions (TLI) training curricula and syllabi equipment manufacturers specifications and instructions Manual of Air Traffic Services (MATS) Aeronautical Information Publication (AIP) workplace procedures, instructions Training Standards Manual (TSM) ICAO Document 4444, ATM/501, Procedures for Air Navigation Services, Air Traffic Management occupational specification for air traffic controllers industrial certified agreements and awards training and assessment records documented learning and assessment strategies
Applicable regulations and legislation may include:	International Civil Aviation Organization (ICAO) Standards and Recommended Practices (SARP) Civil Aviation Safety Regulations (CASR) and Manuals of Standards (MOS) relevant Defence Orders and Instructions Airservices Act (Cth) 1995 OH&S Legislation (state and federal) Civil Aviation Act (Cth) 1988 and the Civil Aviation Amendment Act 1995

Unit Sector(s)

Not applicable.

Competency field

Competency Field	Y - Aircraft Operation and Traffic Management

AVIY5049A Provide area control services

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit provides the knowledge and an inventory of skills and behaviours specific to providing air traffic services in airspaces within en route areas. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	This unit is applied to specific airspaces that offer varying levels of air traffic services according to the ICAO and national classifications of airspaces. Persons exercising competence in this unit will need to fulfil the licensing and regulatory requirements of the Civil Aviation Safety Authority pertaining to air traffic controllers. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under various levels of supervision dependent on workplace context, and might be in a team environment. Work involves applying separation standards. It assesses the controller s ability to apply the full range of separation standards or provide traffic advice in situations involving medium to high levels of traffic volume and complexity and in adverse weather conditions. This unit of competency is packaged at Diploma level.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Manage en route airspaces	1.1 Traffic priorities are applied according to standard operating procedure 1.2 Service priorities are applied according to which is most safety critical 1.3 Control practices and techniques are adapted to changing airspace environment factors 1.4 Surveillance of airspaces and air routes is maintained using systematic scan technique at a rate determined by environment factors 1.5 Standard routing and/or user preferred routing is facilitated when able 1.6 Documented instructions and agreements applicable to the area of jurisdiction are observed 1.7 Unauthorised use of airspaces and operational deviation from control instruction and procedure are recognised and rectified 1.8 Terrain and obstacle clearance is provided where necessary 1.9 Pilot requested altitudes or flight levels are facilitated when able 1.10 Aircraft are authorised to use en route airspaces 1.11 Control services are provided according to airspace classification and status 1.12 Airspaces are administered according to user activity 1.13 Flight diversions are facilitated where necessary
2 Assure separation	2.1 Aircraft conflicts are recognised and resolved 2.2 Aircraft separation is provided 2.3 Jurisdiction for maintaining aircraft separation is agreed and assigned 2.4 Alternative aircraft separation is provided when required 2.5 Aircraft separation is adjusted if required when systems are degraded or airways facilities are reduced 2.6 Aircraft separation is most appropriate taking into account safety, expedition and the method of control and surveillance 2.7 Compromised aircraft separation is recognised and recovered and administrative actions are taken in accordance with workplace procedure

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations
International and national air law including facilitation of international flight
Relevant OH&S and environmental procedures and regulations
Principles of effective air traffic control
National operating standards, recommendations and system safety relevant to air traffic management
National airspace system and standard route structure
Rules of the air governing visual and instrument flight
Principles of flight, operation and functioning of aircraft power-plants; systems and aircraft performance relevant to area control services
Meteorological documentation, terms and definitions, information and the origin and characteristics of weather phenomena affecting flight operations including local phenomena
Principles and procedures of altimetry
Principles, limitations and accuracy of air navigation; navigation systems and visual aids, including terms; and definitions and required navigation performance relevant to area control services
Basic time, distance and speed navigation solutions; track error, closing angles, drift and track made good
Traffic Collision and Avoidance Systems
Aeronautical documentation and safety practices associated with the planning and conduct of flight
Provision of air traffic services (air traffic control, flight information service and search and rescue alerting), aeronautical information services, air traffic flow management and airspace management including terms and definitions
Air traffic services and air traffic flow management communication phraseologies and procedures
Security against acts of unlawful interference
Air traffic management corporate aspiration, mission, service and culture
Aircraft type recognition and associated wake turbulence and performance categories
Air traffic priorities
Airspace service priorities and the safety imperative
Aeronautical charts and maps used in aviation
Organisational and licensing administration
Safety occurrence reporting and just culture in the air traffic management workplace
Jurisdiction and adjacent airspace characteristics
Standard route structures and associated procedures, reporting, lowest safe heights, cruising levels and transfer of control points
Flexible tracking and user-preferred routing
Terrain and prominent landmarks affecting flight operations within en route airspace
Characteristics of en route sector air traffic patterns and traffic flows including hotspots, congestion and location of aerodromes and runways within and adjacent to jurisdiction airspace
Goals and characteristics of military flight operations
Prioritisation of area control tasks to achieve the safety critical imperative
Recovering from compromised aircraft separation and unauthorised use of airspaces
Division of responsibilities for air traffic services and air traffic flow management between en route airspaces and other interfacing elements
Aircraft conflict recognition and resolution in en route airspaces
Provision of air traffic services and air traffic flow management during system degradation including facility failures and restoration of system components
Area control separation standards and techniques and wake turbulence separation
Procedures for recording and/or annotating operational information
Coordination of air traffic services and air traffic flow management information
Departure and approach to land procedures and transition from instrument flight to visual flight and terrain protection
Conditional air traffic clearance
Adjusting route, track, heading and speed of aircraft
Handover-takeover procedures and practices
Human-machine Interface (HMI) states and associated interactions
Formation flight configurations, separation and procedures and practices
Required skills:
Communicate effectively with others when providing area control services
Actively listen when providing area control services
Perceive incoming information associated with strategic, tactical, geographic, spatial, system and environment components of a complex system
Comprehend incoming information and develop the current airspace and flight path model
Read and interpret instructions, regulations, procedures and other information relevant to area control services
Interpret and follow operational instructions and prioritise work
Complete documentation related to area control services
Operate electronic communication equipment to required protocol
Provide leadership and work collaboratively with others when providing area control services
Communicate in a team by exchanging information through assigning responsibility, acknowledgment, inquiring, and by recognising and noting facts that create team rapport and enhance team outputs
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when providing area control services in accordance with regulatory requirements and workplace procedures
Make decisions when providing area control services
Implement decisions using knowledge-based, rule-based and skill-based activities
Demonstrate an attitude to error management that limits unintentional deviation from work practices and maintains accuracy through application of disciplined procedures and practices and a methodical work ethic
Conduct aeronautical decision making
Maintain a strategic traffic management goal for the jurisdiction airspace
Implement contingency plans for unexpected events that may arise when providing area control services
Apply precautions and required action to minimise, control or eliminate hazards that may exist when providing area control services
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Anticipate and prepare for work tasks
Adhere to procedures through a series of steps followed in a regular definite order or a traditional or established way of doing things when this is required
Modify activities dependent on differing workplace contingencies, situations and environments
Judge and form an opinion or evaluate situations by discerning and comparing information
React to some form of treatment or stressful situation by a considered and measured response in a timely fashion
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Be receptive to training for the skills, knowledge, or experiences acquired or gained over a career
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required to provide area control services
Separate aircraft using area control techniques and standards
Separate aircraft using wake turbulence standards
Assign separation to the pilot
Process military aircraft
Interpret charts, maps and operational documentation associated with planning and conduct of flight
Facilitate in-flight diversions and/or changes of altitude and flight level
Maintain surveillance of en route airspaces
Scan the Human-machine Interface (HMI)
Formulate airways clearance and control instruction
Adjust route and track of aircraft
Vary heading of aircraft
Vary speed of aircraft
Record and annotate flight information and messages
Use checklists
Maintain surveillance in degraded mode
Plan and prioritise tasks according to the safety imperative
Interpret and evaluate current traffic events
Project and predict future traffic scenarios
Execute control actions
Apply human reasoning to airspace and flight path scenarios
Allocate attention according to demand and constantly switch between: managing the Human-machine Interface or equipment use; managing communications; and managing traffic

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Operations may be conducted	by day or night in variable weather conditions
Performance may be demonstrated in:	simulated situations, and/or an operational air traffic control workplace
Conflict of air traffic:	is a situation in which, in the opinion of air traffic services personnel, the distance between aircraft as well as their relative positions and speed might compromise the safety of the aircraft operations can occur between: aircraft, aircraft and obstructions, aircraft and vehicles/pedestrians, and aircraft and airspace boundaries
Recognising air traffic conflict might include:	maintaining situational awareness scanning techniques system tools for recognising conflicts Graphic Display Tools Flight Progress Strip (FPS) placement and manipulation and Flight Data Records (FDR)
System tools for recognising comprised separation may include:	Short Term Conflict Alert (STCA) Danger Area Infringement Warning (DAIW) Minimum Safe Altitude Warning (MSAW) Route Adherence Monitoring (RAM) Cleared Level Adherence Monitoring (CLAM) ADS Route Conformance Warning (ARCW) Bearing and Range Line
Separation standards include:	vertical separation standards (including with terrain) reduced vertical separation standards (RVSM) longitudinal separation standards lateral separation standards radar separation standards ADS and ADS (B) standards wake turbulence separation standards visual separation standards sight and follow standard runway separation standards emergency separation standards (vertical)
Alternative methods of resolving conflicts might include:	pilot responsibility for separation adjusting route, track, heading or speed of aircraft delaying clearances, including clearance to enter particular classifications of airspace conditional clearances, requirements and limits use of recommended headings under RADAR outside controlled airspace refusing requests from pilots and/or other controllers passing traffic information
Compromised separation might include:	situations where less than the applicable separation minima occurs between: aircraft; an aircraft and a hazard; or an aircraft and airspace boundaries situations where separation assurance is not achieved (Loss of Separation Assurance - LOSA) situations where one aircraft is subject to an emergency, i.e. emergency descent or forced landing
Administrative actions might include:	incident reporting procedures 'stand-down' procedures
Tactical separation assurance is defined as that which is achieved through:	proactive application of separation standards to avoid rather than resolve conflicts planning traffic to guarantee rather than achieve separation executing the plan so as to guarantee separation monitoring the situation to ensure that plan and execution are effective
Strategic separation assurance is defined as that which:	places emphasis on the designing of airspace, air routes, air traffic management plans and air traffic control practices to reduce the likelihood aircraft will come into conflict
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures regulatory standards and recommended practices
Information/documents may include:	Civil Aviation Safety Authority (CASA) regulations and Manuals of Standards (MOS) Local Instructions (LI) and Temporary Local Instructions (TLI) training curricula and syllabi equipment manufacturers specifications and instructions Manual of Air Traffic Services (MATS) Aeronautical Information Publication (AIP) workplace procedures, instructions Training Standards Manual (TSM) ICAO Document 4444, ATM/501, Procedures for Air Navigation Services, Air Traffic Management occupational specification for air traffic controllers industrial certified agreements and awards training and assessment records documented learning and assessment strategies
Applicable regulations and legislation may include:	International Civil Aviation Organization (ICAO) Standards and Recommended Practices (SARP) Civil Aviation Safety Regulations (CASR) and Manuals of Standards (MOS) relevant Defence Orders and Instructions Airservices Act (Commonwealth) 1995 OH&S Legislation (state and federal) Civil Aviation Act (Commonwealth) 1988 and the Civil Aviation Amendment Act 1995

Unit Sector(s)

Not applicable.

Competency field

Competency Field	Y - Aircraft Operation and Traffic Management

AVIY5050A Provide aerodrome control services

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit provides the knowledge and an inventory of skills required to provide air traffic control in aerodrome traffic zones and aerodrome manoeuvring areas. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	This unit is applied to provide aerodrome control services in control towers equipped with RADAR, those using general aviation aerodrome procedures and control towers in regional locations using procedural control practices. Persons exercising competence in this unit will need to fulfil the licensing and regulatory requirements of the Civil Aviation Safety Authority pertaining to air traffic controllers. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under various levels of supervision dependent on workplace context, and might be in a team environment. Work involves applying separation standards. It assesses the controller s ability to apply the full range of separation standards or provide traffic advice in situations involving medium to high levels of traffic volume and complexity and in adverse weather conditions. This unit of competency is packaged at Diploma level.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Manage aerodrome traffic zone and aerodrome manoeuvring area	1.1 Traffic priorities are applied according to standard operating procedure 1.2 Service priorities are applied according to that which is most safety critical 1.3 Control practices and procedures are adjusted with changing aerodrome traffic zone and aerodrome environment factors 1.4 Surveillance of aerodrome traffic zone and aerodrome is maintained using systematic scan technique at a rate determined by environment factors 1.5 General and sector weather observations are conducted 1.6 Documented instructions and agreements applicable to area of jurisdiction are applied 1.7 Unauthorised use of aerodrome traffic zone and aerodrome and operational deviation from control instruction and procedure are recognised and rectified 1.8 Taxiways are used to facilitate maximum use of runways 1.9 Runway mode selected is suitable and efficient for traffic flow 1.10 Runways are operated dependently 1.11 Runways are operated independently 1.12 Control services are provided according to airspace classification and status 1.13 Airspaces are administered according to user activity 1.14 Aircraft are authorised to use aerodrome traffic zone and aerodrome 1.15 Vehicles and pedestrians are authorised to use aerodrome manoeuvring areas
2 Assure separation	2.1 Aircraft conflicts are recognised and resolved 2.2 Aircraft separation is provided 2.3 Jurisdiction for maintaining aircraft separation is agreed and assigned 2.4 Alternative aircraft separation is provided when required 2.5 Aircraft separation is adjusted if required when systems are degraded or airways facilities are reduced 2.6 Aircraft separation is most appropriate taking into account safety, expedition and the method of control and surveillance 2.7 Compromised aircraft separation is recognised and recovered and administrative actions are taken in accordance with workplace procedure

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations
International and national air law including facilitation of international flight
Relevant OH&S and environmental procedures and regulations
Principles of effective air traffic control
National operating standards, recommendations and system safety relevant to air traffic management
National airspace system and standard route structure
Rules of the air governing visual and instrument flight
Principles of flight, operation and functioning of aircraft power-plants; systems and aircraft performance relevant to aerodrome control services
Meteorological documentation, terms and definitions, information and the origin and characteristics of weather phenomena affecting flight operations including local phenomena
Principles and procedures of altimetry
Principles, limitations and accuracy of air navigation; navigation systems and visual aids, including terms and definitions; required navigation performance relevant to aerodrome control services
Basic time, distance and speed navigation solutions; track error, closing angles, drift and track made good
Traffic Collision and Avoidance Systems
Aeronautical documentation and safety practices associated with the planning and conduct of flight
Provision of air traffic services (air traffic control, flight information service and search and rescue alerting), aeronautical information services, air traffic flow management and airspace management including terms and definitions
Air traffic services and air traffic flow management communication phraseologies and procedures
Security against acts of unlawful interference
Air traffic management corporate aspiration, mission, service and culture
Aircraft type recognition and associated wake turbulence and performance categories
Air traffic priorities
Airspace service priorities and the safety imperative
Aeronautical charts and maps used in aviation
Organisational and licensing administration
Safety occurrence reporting and just culture in the air traffic management workplace
Jurisdiction and adjacent airspace characteristics
Standard route structures and associated procedures, reporting, lowest safe heights, cruising levels and transfer of control points
Flexible tracking and user-preferred routing
Terrain and prominent landmarks affecting flight operations within aerodrome traffic zone and terminal airspace
Characteristics of aerodrome traffic zone patterns and traffic flows including critical positions
Goals and characteristics of military flight operations
Prioritisation of aerodrome control tasks to achieve the safety critical imperative
Recovering from compromised aircraft separation and unauthorised use of airspaces
Division of responsibilities for air traffic services and air traffic flow management between en route airspaces and other interfacing elements
Aircraft conflict recognition and resolution in the aerodrome traffic zone
Provision of air traffic services and air traffic flow management during system degradation including facility failures and restoration of system components
Aerodrome control separation standards and techniques and wake turbulence separation
Procedures for recording and/or annotating operational information
Coordination of air traffic services and air traffic flow management information
Departure and approach to land procedures and transition from instrument flight to visual flight and terrain protection
Conditional air traffic clearance
Adjusting route, track, heading and speed of aircraft
Handover-takeover procedures and practices
Human-machine Interface (HMI) states and associated interactions
Physical characteristics of aerodrome and runways
Obstructions
Aerodrome and runway markings
Aerodrome lighting
Formation flight configurations, separation and procedures and practices
Required skills:
Communicate effectively with others when providing aerodrome control service
Actively listen when providing aerodrome control service
Perceive incoming information associated with strategic, tactical, geographic, spatial, system and environment components of a complex system
Comprehend incoming information and develop the current airspace and flight path model
Read and interpret instructions, regulations, procedures and other information relevant to aerodrome control service
Interpret and follow operational instructions and prioritise work
Complete documentation related to aerodrome control service
Operate electronic communication equipment to required protocol
Provide leadership and work collaboratively with others when providing aerodrome control service
Communicate in a team by exchanging information through assigning responsibility, acknowledgment, inquiring, and by recognising and noting facts that create team rapport and enhance team outputs
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when providing aerodrome control service in accordance with regulatory requirements and workplace procedures
Project and develop future airspace and flight path scenarios
Maintain a strategic traffic management goal for the jurisdiction airspace
Make decisions related to the provision of aerodrome control service
Implement decisions using knowledge-based, rule-based and skill-based activities
Demonstrate an attitude to error management that limits unintentional deviation from work practices and maintains accuracy through application of disciplined procedures and practices and a methodical work ethic
Conduct aeronautical decision making
Implement contingency plans for unexpected events that may arise when providing aerodrome control service
Apply precautions and required action to minimise, control or eliminate hazards that may exist when providing aerodrome control service
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Anticipate and prepare for work tasks
Adhere to procedures through a series of steps followed in a regular definite order or a traditional or established way of doing things when this is required
Modify activities dependent on differing workplace contingencies, situations and environments
Judge and form an opinion or evaluate situations by discerning and comparing information
React to some form of treatment or stressful situation by a considered and measured response in a timely fashion
Work systematically with required attention to detail without injury to self or others, or damage to aircraft or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Be receptive to training for the skills, knowledge, or experiences acquired or gained over a career
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required to provide aerodrome control service
Separate aircraft using aerodrome control techniques and standards
Separate aircraft using wake turbulence standards
Determine runway mode
Operate runways dependently
Operate runways independently
Operate taxiways
Assign separation to the pilot
Conduct runway visual range observation
Conduct general and sector meteorological observation
Process military aircraft
Facilitate unusual flight operations
Interpret charts, maps and operational documentation associated with planning and conduct of flight
Maintain surveillance of aerodrome traffic zone and aerodrome
Scan the Human-machine Interface (HMI)
Formulate airways clearance and control instruction
Adjust route and track of aircraft
Vary heading of aircraft
Vary speed of aircraft
Record and annotate flight information and messages
Use checklists
Plan and prioritise tasks according to safety imperatives
Interpret and evaluate current traffic events
Project and predict future traffic scenarios
Execute control actions
Apply human reasoning to airspace and flight path scenarios
Allocate attention according to demand and constantly switch between: managing the Human-machine Interface or equipment use; managing communications; and managing traffic

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Operations may be conducted:	by day or night in variable weather conditions
Performance may be demonstrated in:	simulated situations, and/or an operational air traffic control workplace
Conflict of air traffic is:	a situation in which, in the opinion of air traffic services personnel, the distance between aircraft as well as their relative positions and speed might compromise the safety of the aircraft operations
Conflict can occur between:	aircraft aircraft and obstructions aircraft and vehicles/pedestrians aircraft and airspace boundaries
Resolution of air traffic conflicts requires:	the determination of alternative flight paths which would be free from conflicts and the selection of one of these flight paths for use
Recognising air traffic conflict might include:	maintaining situational awareness scanning techniques system tools for recognising conflicts Graphic Display Tools Fight Progress Strip (FPS) placement and manipulation and Flight Data Records (FDR)
System tools for recognising comprised separation may include:	Flight Progress Strips visual identification displays pilot reports
Separation standards include:	vertical separation standards (including with terrain) reduced vertical separation standards (RVSM) longitudinal separation standards lateral separation standards radar separation standards ADS and ADS (B) standards wake turbulence separation standards visual separation standards sight and follow standard runway separation standards emergency separation standards (vertical)
Alternative methods of resolving conflicts might include:	pilot responsibility for separation delaying aircraft delaying clearances, including clearance to enter particular classifications of airspace use of vectoring under RADAR control refusing requests from pilots and/or other controllers passing traffic information
Compromised separation might include:	situations where less than the applicable separation minima occurs between: aircraft; an aircraft and a hazard; or an aircraft and airspace boundaries situations where separation assurance is not achieved situations where one aircraft is subject to an emergency, i.e. emergency descent or forced landing
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures regulatory standards and recommended practices
Administrative actions might include:	incident reporting procedures 'stand-down' procedures
Tactical separation assurance is defined as that which is achieved through:	proactive application of separation standards to avoid rather than resolve conflicts planning traffic to guarantee rather than achieve separation executing the plan so as to guarantee separation monitoring the situation to ensure that plan and execution are effective
Strategic separation assurance is defined as that which:	places emphasis on the designing of airspace, air routes, air traffic management plans and air traffic control practices to reduce the likelihood aircraft will come into conflict
Information/documents may include:	Civil Aviation Safety Authority (CASA) regulations and Manuals of Standards (MOS) Local Instructions (LI) and Temporary Local Instructions (TLI) training curricula and syllabi equipment manufacturers specifications and instructions Manual of Air Traffic Services (MATS) Aeronautical Information Publication (AIP) workplace procedures, instructions Training Standards Manual (TSM) ICAO Document 4444, ATM/501, Procedures for Air Navigation Services, Air Traffic Management occupational specification for air traffic controllers industrial certified agreements and awards training and assessment records documented learning and assessment strategies
Applicable regulations and legislation may include:	International Civil Aviation Organization (ICAO) Standards and Recommended Practices (SARP) Civil Aviation Safety Regulations (CASR) and Manuals of Standards (MOS) relevant Defence Orders and Instructions Airservices Act (Cth) 1995 OH&S Legislation (state and federal) Civil Aviation Act (Cth) 1988 and the Civil Aviation Amendment Act 1995

Unit Sector(s)

Not applicable.

Competency field

Competency Field	Y - Aircraft Operation and Traffic Management

AVIY5065A Operate a multi-engine helicopter

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to carry out take-off and departure procedures as a pilot in command of a multi-engine helicopter during visual, instrument and night conditions in normal, abnormal and emergency situations. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) and/or ADF; airspace control requirements and Day Visual Flight Rules (Day VFR), Night VFR, Instrument Flight Rules (IFR); and aircraft control principles, regulations, safety codes, protocols and procedures required when operating a multi-engine helicopter. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Operations are conducted as part of commercial or military aircraft activities across a variety of operational contexts within the Australian aviation industry. Work is performed under limited supervision. This unit of competency is nominally packaged at Diploma.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Operate a multi-engine helicopter in all phases of flight	1.1 Normal multi-engine helicopter operations on ground and in flight are conducted in accordance with workplace procedures and Flight Manual/Pilot's Operating Handbook 1.2 Single engine operations contingencies for all phases of flight are anticipated and planned for 1.3 Single engine operations contingency plan is briefed to crew members as required
2 Manage engine failure/malfunction	2.1 Helicopter control is maintained and/or regained (in simulated conditions) 2.2 Failed/malfunctioning engine is identified and confirmed 2.3 Power set on serviceable engine/s and helicopter configuration is adjusted to achieve desired aircraft performance 2.4 Failed/malfunctioning engine is managed in accordance with workplace procedures and Flight Manual/Pilot's Operating Handbook 2.5 Decision to continue or abort approach/landing is made 2.6 Decision height for landing is nominated 2.7 Indicated airspeed is maintained at or above minimum level flight speed for one inoperative engine 2.8 Air Traffic Control (ATC) or another agency capable of assistance is advised of situation and intentions 2.9 Flight profile is flown from which a controlled landing could be achieved 2.10 Recovery to a suitable landing site is evaluated and conducted in accordance with workplace procedures and Flight Manual/Pilot's Operating Handbook
3 Perform rejected take-off with engine failure	3.1 Requirement for a rejected take-off is recognised (in simulated conditions) 3.2 Rejected take-off procedures are implemented in accordance with Flight Manual/Pilot's Operating Handbook 3.3 Contingency power on remaining engine(s) is applied if applicable 3.4 Controlled landing in the rejected take-off distance available is performed
4 Conduct go-around or missed approach with engine failure	4.1 Requirement for a go-around or missed approach is identified and confirmed (in simulated conditions) 4.2 Control of the helicopter is maintained 4.3 Engine inoperative go-around is performed from decision height in accordance with workplace procedures and Flight Manual/Pilot's Operating Handbook

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
Relevant OH&S and environmental procedures and regulations
In Defence context, relevant Defence Orders and Instructions
Aircraft performance limitations
Markings on the performance instruments that apply to failed engine operations
Normal and crosswind take-off/landing procedures
Climb, cruise, descent procedures including airspeeds, configurations, method of drift allowance, setting of flight instruments and non-normal/emergency procedures
Technique and procedures used during engine failure on take-off, the appropriate reference airspeeds, and the specific pilot actions required
Technique and procedures for carrying out a rejected take-off after a engine/system(s) failure/warnings, including related safety factors
Technique and procedures used to conduct a go-around or missed approach during engine failure on take-off, the appropriate reference airspeeds, and the specific pilot actions required
Required skills:
Extract, calculate and apply all performance information applicable to the aircraft
Identify and manage emergency and abnormal situations while maintaining control of the aircraft in accordance with Flight Manual/Pilot's Operating Handbook
Identify the critical engine
Control and manage the aircraft during flight with failed engine(s) in accordance with Flight Manual/Pilot's Operating Handbook
Maintain compliance with relevant regulatory requirements
Set priorities and manage workload to ensure safe task completion in the time available
Apply relevant air safety practices and regulations
Read and interpret instructions, procedures and information relevant to operating a multi-engine helicopter
Communicate effectively with others when operating a multi-engine helicopter
Complete documentation related to operating a multi-engine helicopter
Operate electronic communication equipment to required protocol
Work collaboratively with others when operating a multi-engine helicopter
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when operating a multi-engine helicopter in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when operating a multi-engine helicopter
Apply precautions and required action to minimise, control or eliminate hazards that may exist when operating a multi-engine helicopter
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required when operating a multi-engine helicopter

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of: applying the underpinning knowledge and skills following relevant legislation and workplace procedures operating a multi-engine helicopter in all phases of flight in accordance with workplace procedures and Flight Manual/Pilot's Operating Handbook managing an engine failure/malfunction in accordance with workplace procedures and Flight Manual/Pilot's Operating Handbook performing a rejected take-off with engine failure in accordance with workplace procedures and Flight Manual/Pilot's Operating Handbook conducting a go-around or missed approach with engine failure in accordance with workplace procedures and Flight Manual/Pilot's Operating Handbook
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	variable weather conditions in accordance with Day Visual Flight Rules and Night Visual Flight Rules simulated Instrument Meteorological Conditions (IMC) IMC
Performance may be demonstrated in:	multi-engine helicopter multi-engine synthetic training device variable air traffic conditions variable weather conditions variable flight situations abnormal situations classes of airspace as designated by the Civil Aviation Safety Authority
Night VFR environment may include:	unaided aided utilising night vision devices
Crew may include:	single pilot multi crew
Instruments may include:	fitted flight instruments head up display
Limitations may be imposed by:	local noise abatement requirements and curfews
Classes of airspace are:	those designated by the Civil Aviation Safety Authority restricted and danger areas Military control zones Air Defence identification zones
Conditions may include:	simulated IMC simulated icing conditions moderate turbulence simulated hazardous weather autopilot/flight director FMS/other NAV system simulation of emergency and abnormal procedures
Engine failures may occur:	in flight on ground in hover after take-off during approach during landing
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to multi-engine helicopter operations in Defence context, relevant Defence Orders and Instructions Flight Manual/Pilot's Operating Handbook (POH) Manual of Standards - Pilot Licensing (MOS-PL) Aeronautical Information Publication (AIP) relevant sections of Civil Aviation Advisory Publications (CAAP) performance charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as: Day VFR syllabus Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	Y - Aircraft Operation and Traffic Management

AVIZ1005B Maintain basic situation awareness in the aviation workplace

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills, knowledge and attitudes required to manage basic situation awareness in aviation workplaces, including being aware of and assessing situations, making appropriate decisions, setting appropriate work priorities, carrying out workplace tasks, and communicating/working with others in accordance with workplace procedures and relevant regulatory requirements. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the regulatory requirements. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under limited supervision. Work involves the application of safety and security policies, regulations, safety codes, protocols and procedures to maintain and manage situation awareness in aviation workplaces across a variety of operational contexts within the Australian aviation industry.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Maintain basic situation awareness	1.1 Continuous monitoring is demonstrated of all critical factors relevant to the safety and security of an aviation workplace 1.2 All relevant indications of an unsafe or insecure situation are recognised and appropriate action is taken to alert relevant personnel and/or take appropriate action in accordance with workplace procedures and regulatory requirements
2 Assess situations and take appropriate action	2.1 Factors that may adversely affect the safety and security of an aviation workplace are identified 2.2 Relevant information concerning the safety and security of an aviation workplace is recognised and interpreted and timely action is taken in accordance with workplace procedures 2.3 Risks to workplace safety and security are recognised and appropriate action is taken to control the risk in accordance with workplace procedures and regulatory requirements 2.4 Changes to workplace environment and related risks are monitored and managed to ensure a safe outcome to workplace operations 2.5 A safe alternative plan of action is formulated and implemented where necessary as a result of changed circumstances and risks
3 Set priorities and manage work tasks	3.1 Priorities are set and workload is organised to ensure completion of all assigned tasks relevant to the safety and security of the workplace 3.2 Appropriate tasks are prioritised and implemented to maintain ongoing workplace operations and achieve workplace objectives 3.3 Relevant information is accessed and used to ensure the safety and security of the workplace when completing workplace tasks 3.4 Tasks critically essential for the safety and security of the workplace are given priority over less important activities and are completed in accordance with workplace procedures, checklists and regulatory requirements 3.5 Situation awareness is maintained at all times during workplace activities 3.6 Symptoms of fatigue are recognised and appropriate action is taken to reduce its effects
4 Work with others in the management of situation awareness	4.1 Communication with relevant personnel is undertaken in an effective and efficient manner to achieve situation awareness and all requirements for the safety and security of the workplace 4.2 Team members and others in the workplace are encouraged to participate in and contribute to the safety and security of the workplace 4.3 Effective interpersonal skills are used when working with others to maintain awareness and the safety and security of the workplace 4.4 Appropriate action is taken in conjunction with others to cooperatively correct any identified unsafe and/or insecure situations which may develop during workplace activities

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant safety, security and environmental regulations, policies, procedures and rules
Other relevant regulatory requirements
Procedures for maintaining situation awareness
Weather information and its implications for workplace operations
Communication procedures and protocols
Safety and security problems that may be identified when maintaining and managing situation awareness and action that can be taken to overcome them
Safety and security hazards and risks that may be identified in the aviation workplace and ways of controlling those hazards and associated risks
Required skills:
Communicate effectively with others when maintaining basic situation awareness in the aviation workplace
Read and interpret instructions, regulations, procedures and other information relevant to maintaining basic situation awareness in the aviation workplace
Interpret and follow operational instructions and prioritise work
Complete documentation related to basic situation awareness in the aviation workplace
Operate electronic communication equipment to required protocol
Work collaboratively with others when maintaining basic situation awareness in the aviation workplace
Adapt appropriately to cultural differences in the workplace, including modes of behaviour, communication and interactions with others
Promptly report and/or rectify any identified problems that may occur when maintaining basic situation awareness in the aviation workplace in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when maintaining basic situation awareness in the aviation workplace
Apply precautions and required action to minimise, control or eliminate hazards that may exist when maintaining basic situation awareness in the aviation workplace
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required when maintaining basic situation awareness in the aviation workplace

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Operations may be conducted:	by day or night in variable weather conditions
Aviation workplaces may include:	airports aircraft other aviation facilities
Performance may be demonstrated in:	appropriately simulated work situations an operational aviation workplace
Factors that may adversely affect the safety and/or security situation of an aviation workplace may include but are not restricted to:	changes in the wind and weather conditions equipment or facility breakdown, malfunction or failure persons committing criminal acts breaches of security regulations and procedures safety hazards in the workplace such as rotating equipment and propellers, jet blast, slippery surfaces, exposed electrical leads and connections, toxic materials, etc. poor housekeeping in the workplace security threat equipment exceeding nominated operating parameters and tolerances moving vehicles and aircraft in the workplace environs a workplace emergency such as a fire, flood, chemical/toxic spill, crash, personnel injury, etc.
Information/indicators concerning the potential safety/security problems in an aviation workplace may include, but are not restricted to:	weather and other meteorological information that indicates a potential threat to workplace operations and/or personnel in the workplace information of deteriorating or faulty equipment or facility performance obtained through routine checks of equipment and facilities persons acting suspiciously observed breaches of security regulations and procedures recognition of safety hazards in the workplace and/or breaches of safety policies and procedures observed rubbish/untidiness in the workplace indications of a poorly maintained workplace and related facilities observation and recognition of a security threat indications that equipment is, or may be, exceeding operating parameters and tolerances warning signs and visual/audible signals indicating hazards arising from moving vehicles and/or aircraft in the workplace emergency sirens and alarms
Persons consulted may include:	security personnel safety personnel other workplace personnel and managers emergency services personnel aviation passengers visitors to the workplace contractors relevant human resources staff airline personnel and managers relevant technical staff
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant regulations pertaining to the aviation workplace concerned local instructions pertaining to the aviation workplace concerned safety and security policies, procedures and guidelines workplace procedures and instructions and job specifications emergency procedures relevant approved aviation publications equipment facility performance specifications/charts (where applicable) operations manuals approved workplace checklists weather and meteorological information, charts, advice and forecasts induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	Civil Aviation Act relevant requirements, standards and recommended practices of the International Civil Aviation Organization (ICAO) pertaining to the aviation workplace concerned relevant Australian Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to the aviation workplace concerned relevant IATA regulations relevant state/territory OH&S legislation relevant security regulations relevant health, food handling and hygiene legislation relevant state/territory environmental protection legislation relevant Australian Standards

Unit Sector(s)

Not applicable.

Competency field

Competency Field	Z - Situation Awareness

AVIZ2050B Maintain security awareness and vigilance in the aviation workplace

Modification History

Release 1. Revised unit.

This unit replaces and is equivalent to AVIZ2050A Maintain security awareness and vigilance in the aviation workplace.

Unit Descriptor

This unit involves the skills and knowledge required to maintain security awareness and vigilance in the aviation workplace. Responsibilities include awareness of protective security measures and potential security risks, recognition and assessment of potential security risks, taking required action based on assessment and following workplace security procedures.

Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Work involves the application of the requirements of aviation transport security regulatory requirements for applying security awareness when working in the aviation industry.

Work must be carried out in accordance with workplace procedures, Civil Aviation Safety Authority (CASA) regulatory requirements and other industry regulatory requirements.

Work is performed under limited supervision or by themselves within a team environment.

Work involves the application of established principles and practice and the use of aviation terminology and vocabulary in day-to-day communications.

Licensing/Regulatory Information

Refer to Unit Descriptor.

Pre-Requisites

Nil.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

1	Maintain awareness of security measures and security risks	1.1	Security roles of workers in an aviation workplace are recognised
1.2	Security measures are applied in the workplace
1.3	Information about potential aviation security risks is reviewed and understood
1.4	Security policies and procedures are identified, interpreted and applied
2	Maintain security vigilance	2.1	Potential security risks are monitored during workplace activities
2.2	Effective communication skills are used when working with others to maintain security vigilance
3	Recognise and assess potential security risks	3.1	Factors that may affect security of an aviation workplace are identified and understood
3.2	Security assessment principles are applied when potential security risks are identified and appropriate actions are taken
4	Respond to potential security risks	4.1	Potential security risks are effectively and efficiently communicated in accordance with workplace procedures
4.2	Instructions from security supervisors/managers and security procedures are followed cooperatively
5	Report potential security risks	5.1	Security risks are reported accurately and in a timely manner in accordance with workplace procedures
5.2	Security documentation is identified and completed in accordance with workplace procedures

Required Skills and Knowledge

This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Legislative requirements that relate to security awareness when working in the aviation workplace
The organisation’s transport security procedures and policies for security awareness as detailed in workplace procedures
Potential weapons, explosives, prohibited items or LAG products
Appropriate action to avoid and resolve security issues
Enforcement agencies present in the aviation environment
Information contained in personal identification (ID) cards
Types of ID cards and access available to holders of each type of ID card
Security and risks in the aviation workplace
Signs and indications of suspicious behaviour of passengers, consignors or other persons who might pose a threat to aviation security
Signs and indications that items have been tampered with or have been left unattended
Reporting procedures for vehicles in areas not reserved for parking or designated parking areas
Contingency procedures, as detailed in workplace procedures, to be taken in the event that a security risk is identified
Site layout including any applicable security zones
Security principles in an aviation workplace
Reporting requirements for identified security risks or incidents in accordance with workplace procedures
Organisational paperwork associated with reporting requirements

Required skills:
Communicate effectively with others when maintaining security awareness and vigilance in the aviation workplace
Read, interpret and apply the relevant instructions and workplace procedures concerning security awareness
Read, interpret and apply security and safety practices, and regulations applicable to own work functions
Respond to and report potential security issues in accordance with workplace procedures
Identify and complete required documentation when maintaining security awareness
Work collaboratively with others when maintaining security awareness
Use initiative to determine the correct response to a security threat when maintaining security awareness in the aviation workplace
Modify activities in response to different workplace contingencies, risk situations and environments
Monitor and anticipate security issues and risks that may arise when maintaining security awareness and take appropriate action
Identify and select relevant equipment, processes and procedures when maintaining security awareness

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include: accurately describe the security role of individual workers in the aviation workplace demonstrate the ability to apply security measures within the workplace apply effective interpersonal and communication skills when working with others to maintain security vigilance identify and correctly respond to security risks within the aviation workplace correctly use documentation when reporting potential security issues
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts within an aviation workplace Resources for assessment include: a range of exercises, case studies and/or other simulated practical and knowledge assessment within the aviation industry, and access to a range of relevant operational situations which require working effectively with others in the aviation industry In both real and simulated environments, access is required to: materials and equipment used within the aviation industry, and documentation used in the aviation industry including workplace procedures, regulations, codes of practice and operation manuals
Assessment for Passenger/Non-Passenger Screener and Checked Baggage Screener Roles	Assessment must: be undertaken by a registered training organisation. Assessment of knowledge must: be conducted through written/oral assessments. Practical assessment must: be undertaken by a registered training organisation occur in an appropriate range of situations in the workplace.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Legislative requirements may include:	the Aviation Transport Security Act the Aviation Transport Security Regulation the organisation’s Transport Security Program as approved under the Aviation Transport Security Act Notices made under the Act and the Regulations
Aviation workplaces may include:	airside security zones landside security zones
Airside security zones on an airport include:	the security restricted area the enhanced inspection area
Landside security zones on an airport include:	the sterile area the fuel storage zone the air traffic control facilities zone the navigational aids zone
Aviation transport security policies and procedures are:	those policies and workplace procedures of an aviation transport organisation required to ensure the achievement of the organisation’s transport security programs in fulfilment of the relevant sections of the Aviation Transport Security Act and Regulations and any applicable special security directions, notices and other instructions from the Secretary of the Department administering the Aviation Transport Security Act
Transport Security Program (TSP) is:	a program developed in accordance with the Aviation Transport Security Act and Regulations. Persons required to have a program are detailed in the Act and Regulations. ATSP details the security measures and procedures to be employed by the participant for the purposes of maintaining aviation security
Weapons; explosives; prohibited items; or liquids, aerosols and gels (LAG) products are:	as described under the Legislation
Typical security issues may include:	non-display or incorrect display of ID unauthorised persons in a secure area person in an area without lawful purpose unattended or suspicious items security related inappropriate comments unattended or suspicious vehicles
Procedures for reporting security risks may include:	completing documentation such as logs, journals and activity reports completing police reports completing written and computer reports contacting designated personnel recording security risk and incident details requesting security assistance
Identification (ID) cards may include:	Aviation Security Identification Card (ASIC) Visitor Identification Card (VIC) Identification Card (ID) Temporary Aircrew Card (TAC)
An employee is:	a person employed by the aviation industry, or engaged under a contract for services between the individual and the aviation industry participant

Unit Sector(s)

Not applicable.

Custom Content Section

Z – Situation Awareness

AVIZ3052A Apply situational awareness in remote pilot aircraft systems (RPAS) operations

Modification History

Release 1. This is the first release of this unit.

This unit replaces and is equivalent to AVIZ3051A Manage situation awareness in remote pilot aircraft systems (RPAS) operations.

Unit Descriptor

This unit involves the skills, knowledge and attitudes required to apply situational awareness in remote pilot aircraft systems (RPAS) operations, including maintaining and managing RPA's situation both alone and in conjunction with others when appropriate, assessing situations and making appropriate decisions, setting priorities and managing tasks, and maintaining all necessary communications.

Application of the Unit

Work must be carried out in compliance with the relevant licence and RPAS rating requirements of the Civil Aviation Safety Authority (CASA); relevant airspace control requirements; Visual Meteorological Conditions (VMC); regulations, safety codes, protocols and procedures relevant when managing situation awareness in RPAS flight.

Use for Defence Aviation is to be in accordance with relevant Defence Orders and Instructions

Operations are conducted across a variety of operational contexts within the Australian Aviation Industry.

Work is performed under limited supervision.

Licensing/Regulatory Information

Refer to Application of the Unit.

Pre-Requisites

Nil.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

1	Maintain situational awareness	1.1	Continuous monitoring of all critical factors relevant to the safe progress of a flight is demonstrated
1.2	Situational awareness is demonstrated through application of an effective visual scan, crew interaction, use of radio and inter-crew communication, use of traffic information and use of RPA systems where applicable
1.3	Trends towards an unsafe situation are recognised and appropriate corrective action is employed in accordance with workplace procedures and regulatory requirements
1.4	Breakdown in situational awareness is identified and is rectified promptly
2	Assess situations and make decisions	2.1	Operational problems are identified and analysed
2.2	Operational risks are assessed and reported according to workplace procedures and regulatory requirements
2.3	Potential solutions are identified and control measures are decided upon and implemented
2.4	Determined plan of action is communicated and tasks are allocated to others as appropriate
2.5	Plan of action is implemented and monitored to achieve optimum outcomes
2.6	Plan of action and implementation process is re-evaluated and amended as needed to achieve optimum outcomes
2.7	Extended operational changes resulting from action plan and related risks are monitored and managed to ensure a safe outcome of flight
3	Set priorities and manage tasks	3.1	Priorities and workload are organised to ensure completion of all tasks relevant to the safety of the flight
3.2	Safe and effective operation of the RPA is prioritised ahead of competing tasks
3.3	Critical events and tasks are anticipated and managed to ensure completion within available time constraints
3.4	Technology is used to reduce workload and improve ability to perform mental and manipulative activities safely
3.5	Fixation on single actions/functions is avoided
3.6	Signs and symptoms of fatigue are identified and appropriate actions are taken to manage fatigue of self or others
4	Work with others in the management of situational awareness	4.1	Collaboration with others is demonstrated in order to ensure the safe completion of a flight
4.2	Effective and efficient communications and interpersonal relationships are established and maintained with all stakeholders to ensure the safe outcome of the flight
4.3	Crew members are encouraged to participate in and contribute to the safe outcome of a flight
4.4	Appropriate action is taken in conjunction with others to cooperatively correct any identified unsafe situations which may develop during an RPA flight

Required Skills and Knowledge

This section describes the knowledge and skills required for this unit.
Required knowledge:
Risk identification, analysis and control
Error management, including error types, causes and consequences as relevant to this unit
Human performance and its limitations, including the senses, memory and situational awareness as relevant to this unit
The decision making process as relevant to this unit
Management of fatigue as relevant to this unit
Stress, workload and time pressure management in relation to this unit
Effective communication as relevant to this unit
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
In Defence context, relevant Defence Orders and Instructions
Relevant WHS/OHS and environmental procedures and regulations
The principles of flight
Procedures for maintaining situational awareness
Use of navigational computers and equipment
RPA energy source usage rates
Air Traffic rules and procedures
Air navigation techniques
Aeronautical communication procedures and protocols
Standard radiotelephony phraseology as detailed in the Flight Radiotelephone Operator Licence (FROL) syllabus and the Aeronautical Information Publication (AIP)
Problems that may occur when managing situation awareness and action that can be taken to overcome them
Procedures for transferring RPA control between crew members
Operational hazards that may be identified when managing situation awareness and ways of controlling those hazards and associated risks

Required skills:
Set priorities and manage tasks
Maintain all necessary communications
Maintain compliance with WHS/OHS and regulatory requirements
Select and use appropriate instruments, displays, communications equipment and aids
Source and interpret aviation weather forecast products appropriate to flight planning and navigation procedures
Apply safety practices and regulations
Transfer RPA control between crew members, where appropriate
Communicate effectively with others when managing situation awareness in RPA flight
Read and interpret instructions, regulations, procedures and other information relevant to managing situation awareness in RPA flight
Interpret and follow operational instructions and prioritise work
Complete documentation related to managing situation awareness in RPA flight
Operate electronic communication equipment to required protocol
Work collaboratively with others when managing situation awareness in RPA flight
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when managing situation awareness in RPA flight in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when managing situation awareness in RPA flight
Apply precautions and required action to minimise, control or eliminate hazards that may exist when managing situation awareness in RPA flight
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and WHS/OHS standards
Identify and correctly use equipment required when managing situation awareness in RPA flight

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the Elements, Performance Criteria, Required Skills, Required Knowledge and include: risk management human factors safety management systems and: required knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement.
Context of and specific resources for assessment	Performance is demonstrated consistently over time and in a suitable range of contexts. Resources for assessment include access to: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace. In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.
Method of assessment	Practical assessment must occur in a: real or appropriately simulated environment. A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate to this unit: knowledge and performance questions and direct observation.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	visual line of sight, visual meteorological conditions
Performance may be demonstrated in:	single engine RPA multi engine RPA synthetic training device approved by the appropriate authority variable air traffic conditions variable flight situations abnormal situations classes of airspace as designated by the Civil Aviation Safety Authority
Aircraft may include:	remotely piloted aircraft (RPA)/unmanned aircraft
Crew may include:	remote pilot observers
Instruments may be:	fitted flight instruments head up displays
Limitations may be imposed by:	local noise abatement requirements and curfews
Classes of airspace may be:	Class G airspace, as designated by the Civil Aviation Safety Authority restricted and danger areas military control zones
Factors that may adversely affect the safe outcome of a flight or manoeuvre may include:	changes in the wind and weather conditions en route changes in the wind and weather conditions at the destination engine or equipment malfunction or failure instrument or display malfunction or failure air traffic in the vicinity of the RPA running out of fuel/energy errors in navigation becoming lost security threat at RPA control station exceeding nominated operating parameters and tolerances for the RPA
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to the management of situation awareness during an aircraft flight in Defence context, relevant Defence Orders and Instructions Manual of Standards Flight Manual/Pilot's Operating Handbook (POH) Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) relevant sections of the Civil Aviation Advisory Publications (CAAP) performance charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory WHS/OHS legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as: Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions

Unit Sector(s)

Not applicable.

Custom Content Section

Z - Situation Awareness

AVIZ4001B Manage situation awareness in aircraft flight

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills, knowledge and attitudes required to manage situation awareness in aircraft flight, including maintaining and managing aircraft's situation both alone and in conjunction with others, assessing situations and making appropriate decisions, setting priorities and managing tasks, and maintaining all necessary communications. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) and/or ADF; airspace control requirements and Day Visual Flight Rules (Day VFR); Instrument Flight Rules (IFR); and aircraft control principles, regulations, safety codes, protocols and procedures relevant when managing situation awareness in aircraft flight. Operations are conducted as part of commercial and military aircraft activities across a variety of operational contexts within the Australian aviation industry. Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under limited supervision. This unit is nominally packaged at Certificate IV.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Maintain situation awareness	1.1 Continuous monitoring is demonstrated of all critical factors relevant to the safe progress of a flight 1.2 Situation awareness is demonstrated through application of an effective visual scan, use of radio communication, use of traffic information and use of aircraft systems where applicable 1.3 Trends towards an unsafe situation are recognised and appropriate corrective action is employed in accordance with workplace procedures and regulatory requirements 1.4 Breakdown in situation awareness is identified from errors or discrepancies and is rectified by ensuring safe operation of the aircraft and situation
2 Assess situations and make decisions	2.1 Problems are identified and analysed 2.2 Solutions are identified and risks assessed 2.3 A course of action is chosen to ensure a safe outcome to a flight or manoeuvre 2.4 The plan of action is communicated and tasks are allocated, if appropriate 2.5 Actions are taken to achieve optimum outcomes 2.6 Progress is monitored against plan 2.7 The plan is re-evaluated to achieve optimum outcomes 2.8 Operational changes and related risks are monitored and managed to ensure a safe outcome to a flight or manoeuvre
3 Set priorities and manage tasks	3.1 Priorities and workload are organised to ensure completion of all tasks relevant to the safety of the flight 3.2 Safe and effective operation of the aircraft is prioritised ahead of competing tasks 3.3 Technology is appropriately used to reduce workload and improve ability to perform mental and manipulative activities 3.4 Fixation on single actions/functions is avoided 3.5 Symptoms of fatigue are recognised and appropriate action is taken to reduce its effects 3.6 Critical events and tasks are anticipated and completed in the time available
4 Work with others in the management of situation awareness	4.1 A level of assertiveness is demonstrated which ensures the safe completion of a flight 4.2 Effective and efficient communications and interpersonal relationships are established and maintained with all stakeholders to ensure the safe outcome of the flight 4.3 Passengers and crew members are encouraged to participate in and contribute to the safe outcome of a flight 4.4 Appropriate action is taken in conjunction with others to cooperatively correct any identified unsafe situations which may develop during an aircraft flight

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders
In Defence context, relevant Defence Orders and Instructions
Relevant OH&S and environmental procedures and regulations
The principles of aircraft flight
Procedures for maintaining situation awareness
Use of the navigational computer
Aircraft fuel usage rates
Traffic rules and procedures
Air navigation techniques
Aircraft communication procedures and protocols
Standard radiotelephony phraseology as detailed in the Flight Radiotelephone Operator Licence (FROL) syllabus and the Aeronautical Information Publication (AIP)
Problems that may occur when managing situation awareness and action that can be taken to overcome them
Procedures for transferring aircraft control between crew members
Operational hazards that may be identified when managing situation awareness and ways of controlling those hazards and associated risks
Required skills:
Maintain and manage an aircraft's situation both alone and in conjunction with others
Assess situations and make appropriate decisions
Set priorities and manage tasks
Maintain all necessary communications
Maintain compliance with regulatory requirements
Select and use appropriate instruments, communications equipment and aids
Source and interpret aviation weather forecast products appropriate to flight planning and navigation procedures
Apply air safety practices and regulations
Transfer aircraft control between crew members
Communicate effectively with others when managing situation awareness in aircraft flight
Read and interpret instructions, regulations, procedures and other information relevant to managing situation awareness in aircraft flight
Interpret and follow operational instructions and prioritise work
Complete documentation related to managing situation awareness in aircraft flight
Operate electronic communication equipment to required protocol
Work collaboratively with others when managing situation awareness in aircraft flight
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when managing situation awareness in aircraft flight in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when managing situation awareness in aircraft flight
Apply precautions and required action to minimise, control or eliminate hazards that may exist when managing situation awareness in aircraft flight
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required when managing situation awareness in aircraft flight

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:	variable weather conditions in accordance with Day Visual Flight Rules VMC with simulated IMC IMC
Performance may be demonstrated in:	single engine aircraft multi engine aircraft synthetic training device approved by the appropriate authority variable air traffic conditions variable flight situations abnormal situations classes of airspace as designated by the Civil Aviation Safety Authority
Aircraft may include:	fixed wing helicopter commercial balloons other commercial or military aircraft
Crew may include:	single pilot multi crew
Instruments may be:	fitted flight instruments head up displays
Limitations may be imposed by:	local noise abatement requirements and curfews airspace endorsements
Classes of airspace may be:	as designated by the regulator restricted and danger areas military control zones Air Defence Identification Zones
Factors that may adversely affect the safe outcome of a flight or manoeuvre may include:	changes in the wind and weather conditions en route changes in the wind and weather conditions at the destination engine or equipment malfunction or failure instrument malfunction or failure air traffic in the vicinity of the aircraft running out of fuel errors in navigation becoming lost security threat on board aircraft exceeding nominated operating parameters and tolerances for the aircraft
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures standard operating procedures
Information/documents may include:	relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to the management of situation awareness during an aircraft flight in Defence context, relevant Defence Orders and Instructions Manual of Standards - Pilot Licensing (MOS-PL) Flight Manual/Pilot's Operating Handbook (POH) Aeronautical Information Publication (AIP) En Route Supplement Australia (ERSA) relevant sections of the Civil Aviation Advisory Publications (CAAP) performance charts operations manuals approved checklists workplace procedures and instructions and job specification induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant Civil Aviation Safety Regulations and Civil Aviation Orders in Defence context, relevant Defence Orders and Instructions relevant state/territory OH&S legislation relevant state/territory environmental protection legislation relevant Australian Standards
Performance includes tolerances specified in either of:	relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as: Day VFR Syllabus Manual of Standards relevant Defence documentation such as: Defence Orders and Instructions approved curricula and training documentation

Unit Sector(s)

Not applicable.

Competency field

Competency Field	Z - Situation Awareness

AVIZ5049A Manage situational awareness in the air traffic control environment

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to work as an individual and as part of a team to correctly establish and maintain situational awareness in an air traffic control (ATC) environment. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Work must be carried out in compliance with the relevant air traffic control regulatory requirements of the Civil Aviation Safety Authority (CASA). Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance. Work is performed under various levels of supervision dependent on workplace context, and in a team environment. This unit of competency is packaged at Diploma level.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Establish and maintain situational awareness	1.1 Incoming information and cues are noticed and received 1.2 Information is comprehended and prioritised 1.3 Status of the ATC environment is established 1.4 Status of the elements within the ATC environment are projected to the future and consequences are established 1.5 ATC environment is monitored and status of elements is updated
2 Identify and rectify loss of situational awareness	2.1 Factors affecting situational awareness are understood 2.2 Loss of situational awareness identifiers are recognised 2.3 Actions are taken to recover situational awareness
3 Manage team situational awareness	3.1 Factors affecting team situational awareness are understood 3.2 Required information is recognised and shared 3.3 Team situational awareness is established 3.4 ATC environment is monitored and the status of the elements is updated to relevant team members

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of Civil Aviation Safety Regulations
Relevant OH&S and environmental procedures and regulations
Principles of effective air traffic control
Separation standards and traffic information requirements and conditions for their use
Procedures for managing situational awareness in the air traffic control environment
Relevant control zone, airspace/route structure and traffic patterns
Classification and special use airspace
Radar coverage
Sector/traffic hot spots
Sector/control zone geography and topography
Aircraft performance characteristics
Weather phenomena affecting flight operations and safety
Responsibilities of air traffic controllers when managing situational awareness in the air traffic control environment
Area of responsibility
The impact on adjacent area/s of responsibility
Local procedures
Relevant sections of the air traffic services procedures manual
Safety hazards and risks that exist when managing situational awareness in the air traffic control environment
Problems that may occur when managing situational awareness in the air traffic control environment
The impact of adverse weather events and specific weather phenomena
Required skills:
Communicate effectively with others when managing situational awareness in the air traffic control environment
Actively listen when managing situational awareness in the air traffic control environment
Read and interpret instructions, regulations, procedures and other information relevant to managing situational awareness in the air traffic control environment
Interpret and follow operational instructions and prioritise work
Perceive incoming information associated with strategic, tactical, geographic, spatial, system and environment components of a complex system
Comprehend incoming information and develop the current airspace and flight path model
Complete documentation related to managing situational awareness in the air traffic control environment
Provide leadership and work collaboratively with others when managing situational awareness in the air traffic control environment
Communicate in a team by exchanging information through assigning responsibility, acknowledgment, inquiring, and by recognising and noting facts that create team rapport and enhance team outputs
Promptly report and/or rectify any identified problems that may occur when managing situational awareness in the air traffic control environment in accordance with regulatory requirements and workplace procedures
Demonstrate temperament reflecting a calm, composed and cooperative characteristic and emotional response under challenging situations
Make decisions related to managing situational awareness in the air traffic control environment
Conduct aeronautical decision making
Project and develop future airspace and flight path scenarios
Maintain a strategic traffic management goal for the jurisdiction airspace
Adhere to procedures through a series of steps followed in a regular definite order or a traditional or established way of doing things when this is required
Implement contingency plans for unexpected situations that may arise when managing situational awareness in the air traffic control environment
Judge and form an opinion or evaluate situations by discerning and comparing information
React to some form of treatment or stressful situation by a considered and measured response in a timely fashion
Apply precautions and required action to minimise, control or eliminate hazards that may exist when managing situational awareness in the air traffic control environment
Monitor and anticipate operational problems and hazards and take appropriate action
Monitor work activities in terms of planned schedule
Modify activities dependent on differing workplace contingencies, situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment and operating environment in accordance with standard operating procedures
Be receptive to training for the skills, knowledge, or experiences acquired or gained over a career
Implement OH&S procedures and relevant regulations
Identify and correctly use equipment required when managing situational awareness in the air traffic control environment
Be confident but not complacent or reliant on automation and technology, and readily apply human reasoning to airspace and flight path scenarios
Allocate attention according to demand and constantly switch between: managing the Human-machine Interface (HMI) or equipment use; managing communications; and managing traffic

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Operations may be conducted:	by day or night in variable weather conditions
Performance may be demonstrated in:	simulated situations, and/or an operational air traffic control workplace
Air traffic control workplace may be a workstation in:	Area Control Approach Control Aerodrome Control
Situation awareness (SA):	involves an awareness of airspace and flight path history, an awareness of the current airspace model and awareness of the probable future airspace and flight path situation involves the ability to notice incoming information and cues involves the integration and comprehension of the information leading to involves the projection and prediction of future airspace and flight path scenarios must be present at all times while providing ATS must also exist in teams where team members share critical information to achieve team goals and synergy
Factors affecting situational awareness include:	the projection and prediction of future airspace and flight path scenarios individual - abilities, knowledge, skills, health, attitude, training and experience environment - system capabilities and interface, stress, workload, complexity, automation, fatigue and distraction
Loss of situational awareness identifiers include:	ambiguity or confusion fixation or channelled attention poor R/T communication failure to meet targets failure to stay ahead of the traffic
Loss of situational awareness prevention techniques include:	delegation during high workload solicit information and input from team verbalise important conditions avoid preoccupation and fixation - rotate attention monitor and evaluate current status relative to plan project ahead and consider contingencies create visual and aural reminders for interrupted tasks speak up when SA appears to be breaking down
Factors affecting team situational awareness include:	level of communication and coordination degree of information sharing assertiveness of team members personality conflict level of team experience and training
Information/documents may include:	training curricula and syllabi relevant sections of Civil Aviation Safety Regulations relevant CASA Manuals of Standards (MOS) air traffic control Local Instructions (LI) and Temporary Local Instructions (TLI) Manual of Air Traffic Services (MATS) Aeronautical Information Publication (AIP) Training Standards Manual (TSM) ICAO Document 4444, ATM/501, Procedures for Air Navigation Services, Air Traffic Management workplace procedures and instructions occupational specification for air traffic controllers equipment manufacturers specifications and instructions induction and training materials conditions of service, legislation and industrial agreements including workplace agreements and awards training and assessment records operator s handbook and system manuals documented learning and assessment strategies
Applicable regulations and legislation may include:	International Civil Aviation Organization (ICAO) Standards and Recommended Practices (SARP) Civil Aviation Safety Regulations (CASR) and Manuals of Standards (MOS) relevant Defence Orders and Instructions Airservices Act (Commonwealth) 1995 OH&S Legislation (state and federal) Civil Aviation Act (Commonwealth) 1988 and the Civil Aviation Amendment Act 1995

Unit Sector(s)

Not applicable.

Competency field

Competency Field	Z - Situation Awareness

BSBAUD402B Participate in a quality audit

Modification History

Not applicable.

Unit Descriptor

Unit descriptor	This unit describes the performance outcomes, skills and knowledge required to prepare for and participate in a quality audit as a member of a quality audit team. The process includes reviewing designated documentation; identifying and developing checklists and audit related documentation; preparing audit schedules; gathering, analysing and evaluating information; and reporting findings to the lead auditor. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Application of the Unit

Application of the unit	This unit applies to individuals working in a team audit environment who analyse and evaluate information from a variety of sources to provide solutions to auditing issues, including unpredictable quality auditing problems. The types of audit may include an external or internal systems audit or process or product/service audit. A broad knowledge of quality auditing is required for this unit. Leading an audit team is addressed by BSBAUD503B Lead a quality audit.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite units

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Review auditee documentation	1.1. Where applicable, review auditee's previous quality audits to establish possible impact on the conduct of the current audit 1.2. Request relevant organisational documents from auditee, and review and check the adequacy of these documents 1.3. Amend reviewed documents, and determine and source any further documentation required 1.4. Resolve issues which arise with auditee and relevant parties
2. Participate in developing audit schedules	2.1. Access or prepare appropriate checklists/tools and audit related documentation 2.2. Confirm schedules and required resources with auditee before beginning auditing activities 2.3. Anticipate possible issues and outline strategies to address these issues, should they arise 2.4. Ensure preparation activities and documentation correspond to the audit plan 2.5. In consultation with auditing team, determine appropriate methods and techniques 2.6. Assist lead auditor in creating entry and exit meeting agendas
3. Gather and analyse information	3.1. Access a range of potential sources of information 3.2. Collect and make an initial assessment of sample documentation 3.3. Interview appropriate persons in relation to relevant documentation 3.4. Identify and report patterns, trends, interrelationships and areas of risk 3.5. Identify aspects of the audit that require the use of specialists and request appropriate assistance
4. Evaluate information	4.1. Evaluate information against prescribed benchmarks 4.2. Form a defensible opinion as to the meeting of these benchmarks by the auditee 4.3. Ensure opinions are formed from and supported by available information
5. Report findings	5.1. Formulate findings and prepare a corrective action report if discrepancies or non-compliances are detected 5.2. Examine results/findings against audit objectives and present to lead auditor 5.3. Report recommendations for improvements as applicable
6. Participate in exit meeting	6.1. Prepare for exit meeting 6.2. Ensure reporting arrangements are agreed upon and documented during the meeting 6.3. Ensure context and consequences of audit are explained, and follow-up is discussed

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge required for this unit.
Required skills
communication skills to listen to clients and other audit team members and to clarify points with them as necessary culturally appropriate communication skills to relate to people from diverse backgrounds and people with diverse abilities interpersonal skills to establish rapport with clients and to liaise with other audit team members literacy skills to read, write, edit and proofread documents to ensure clarity of meaning, accuracy and consistency of information organisational and time management skills to sequence tasks, meet timelines and arrange meetings problem-solving skills to identify any issues that have the potential to impact on the auditing process or outcome and to develop options to resolve these issues when they arise teamwork skills technology skills to use a range of equipment required to conduct quality auditing activities.
Required knowledge
auditing codes of practice or ethics auditing methods and techniques auditing regulations and standards including: AS/NZS ISO 9000:2006 Quality management systems - Fundamentals and vocabulary AS/NZS ISO 19011:2003 Guidelines for quality and/or environmental management systems auditing current audit practices industry products and/or services quality auditing principles and techniques relevant legislation affecting business operation, including appropriate occupational health and safety, environmental, and privacy legislation terminology relating to quality auditing.

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the following is essential: preparation of multiple audit plans for a range of quality audits containing information on the audit schedule, proposed activities, methods, and techniques; risk analysis and proposed treatment of identified risks; entry and exit meeting agendas participation in audits as a member of an audit team gathering of data and information by a variety of methods knowledge of relevant legislation and national standards developing a comprehensive report for the exit meeting, which analyses findings and information gathered to arrive at the findings.
Context of and specific resources for assessment	Assessment must ensure: access to an actual workplace undertaking a quality audit or a simulated workplace environment access to workplace documentation including previous quality audit reports, checklists, risk management plans and audit plans.
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: direct questioning combined with review of portfolios of evidence by third party workplace reports of on-the-job performance by the candidate demonstration of quality auditing techniques observations of participation in exit meetings oral or written questioning to assess knowledge of audit preparation activities assessment of organisational documentation reviewed for the audit analysis of reports developed - with clear, comprehensive findings observation of performance in role plays.
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: other quality auditing units.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Audit plan may include:	audit requirements and/or identification of relevant quality system documentation auditee provision of personnel for audit confidentiality requirements contingency actions distribution of reports entry meeting exit meeting follow-up procedures measurement criteria reporting procedures resource requirements safety of auditors sampling techniques scope and objectives of audit time lines and schedules
Methods and techniques may include:	advanced management information systems analysis determining information flows evaluating the effectiveness of system controls questioning sampling scanning tracing trend analysis
Sources of information may include:	activities internal documentation interview results records, such as meeting minutes, reports or log books reports from external sources, such as external laboratory reports and vendor ratings
Appropriate persons may include:	persons from different levels within the auditee's organisation such as management, administrative personnel and work floor personnel persons performing activities or tasks under consideration in the audit process
Sample documentation may include:	documented procedures log books meeting minutes previous audit reports reports reports from external sources systems specifications test results user requirements definitions work instructions
Relevant documentation may include:	audit procedures checklists forms for documenting conformance and non-conformance evidence forms for recording information organisational charts previous audit reports quality standards records of meetings sampling plans defined in documented procedures or in audit plan schedules

Unit Sector(s)

Unit sector

Competency field

Competency field	Regulation, Licensing and Risk - Quality Auditing

Co-requisite units

Co-requisite units

BSBCMM301A Process customer complaints

Modification History

Not applicable.

Unit Descriptor

Unit descriptor	This unit describes the performance outcomes, skills and knowledge required to handle formal and informal negative feedback and complaints from customers. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Application of the Unit

Application of the unit	This unit applies to individuals who are skilled operators and apply a broad range of competencies in various customer service contexts. They may exercise discretion and judgement using appropriate knowledge of products, customer service systems and organisational policies to provide technical advice and support to a team.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite units

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Respond to complaints	1.1. Process customer complaints using effective communication in accordance with organisational procedures established under organisational policies, legislation or codes of practice 1.2. Obtain, document and review necessary reports relating to customer complaints 1.3. Make decisions about customer complaints, taking into account applicable legislation, organisational policies and codes 1.4. Negotiate resolution of the complaint and obtain agreement where possible 1.5. Maintain a register of complaints/disputes 1.6. Inform customer of the outcome of the investigation
2. Refer complaints	2.1. Identify complaints that require referral to other personnel or external bodies 2.2. Make referrals to appropriate personnel for follow-up in accordance with individual level of responsibility 2.3. Forward all documents and investigation reports 2.4. Follow-up appropriate personnel to gain prompt decisions
3. Exercise judgement to resolve customer service issues	3.1. Identify implications of issues for customer and organisation 3.2. Analyse, explain and negotiate appropriate options for resolution with customer 3.3. Propose viable options in accordance with appropriate legislative requirements and enterprise policies 3.4. Ensure matters for which a solution cannot be negotiated are referred to appropriate personnel

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge required for this unit.
Required skills
analytical skills to identify trends and positions of products and services communication skills to interpret customer complaints, and to monitor and advise on customer service strategies and resolutions culturally appropriate communication skills to relate to people from diverse backgrounds and people with diverse abilities literacy skills to read and understand a variety of texts; to prepare general information and papers according to target audience; and to edit and proofread texts to ensure clarity of meaning and accuracy of grammar and punctuation problem-solving skills to deal with customer enquiries or complaints, to apply organisational procedures to a range of situations and to exercise judgement in this application.
Required knowledge
key provisions of relevant legislation from all forms of government that may affect aspects of business operations, such as: anti-discrimination legislation ethical principles codes of practice privacy laws occupational health and safety (OHS) importance of good communication skills and the individual's role in processing customer complaints organisational procedures and standards for processing complaints and recommending appropriate action.

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the following is essential: applying judgement in the application of industry and/or organisational procedures working with customer complaints knowledge of organisational procedures and standards for processing complaints.
Context of and specific resources for assessment	Assessment must ensure: access to an actual workplace or simulated environment access to office equipment and resources examples of customer complaints examples of documents relating to customer complaints policies and procedures.
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate analysis of responses to case studies and scenarios demonstration of techniques observation of presentations oral or written questioning to assess knowledge of individual's role in processing customer complaints review of documentation outlining necessary reports relating to customer complaints review of complaints/disputes register.
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: customer service units other general administration units.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Customers may include:	customers with routine or specific requests internal or external customers people from a range of social, cultural or ethnic backgrounds people who may be unwell, drug affected or emotionally distressed people with varying physical and mental abilities regular and new customers
Complaints may include:	different types of severity, formality and sources scenarios where external bodies such as police are required straightforward customer dissatisfaction level of documentation required
Effective communication may include:	giving customers full attention maintaining eye contact (for face-to-face interactions), except where eye contact may be culturally inappropriate speaking clearly and concisely using appropriate language and tone of voice using clear written information/communication using non-verbal communication e.g. body language, personal presentation (for face-to-face interactions)
Documenting reports relating to customer complaints may include:	completed forms and written reports using audio-visual tapes using computer-based systems
Referrals may include:	external bodies e.g. Ombudsman, Independent Commission Against Corruption (ICAC), police relevant superiors in the organisational hierarchy

Unit Sector(s)

Unit sector

Competency field

Competency field	Communication - Interpersonal Communication

Co-requisite units

Co-requisite units

BSBCMM401A Make a presentation

Modification History

Not applicable.

Unit Descriptor

Unit descriptor	This unit covers the performance outcomes, skills and knowledge required to prepare, deliver and review a presentation to a target audience. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Application of the Unit

Application of the unit	This unit applies to individuals who may be expected to make presentations for a range of purposes, such as marketing, training, promotions, etc. They contribute well developed communication skills in presenting a range of concepts and ideas.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite units

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Prepare a presentation	1.1. Plan and document presentation approach and intended outcomes 1.2. Choose presentation strategies, format and delivery methods that match the characteristics of the target audience, location, resources and personnel needed 1.3. Select presentation aids, materials and techniques that suit the format and purpose of the presentation, and will enhance audience understanding of key concepts and central ideas 1.4. Brief others involved in the presentation on their roles/responsibilities within the presentation 1.5. Select techniques to evaluate presentation effectiveness
2. Deliver a presentation	2.1. Explain and discuss desired outcomes of the presentation with the target audience 2.2. Use presentation aids, materials and examples to support target audience understanding of key concepts and central ideas 2.3. Monitor non-verbal and verbal communication of participants to promote attainment of presentation outcomes 2.4. Use persuasive communication techniques to secure audience interest 2.5. Provide opportunities for participants to seek clarification on central ideas and concepts, and adjust the presentation to meet participant needs and preferences 2.6. Summarise key concepts and ideas at strategic points to facilitate participant understanding
3. Review the presentation	3.1. Implement techniques to review the effectiveness of the presentation 3.2. Seek and discuss reactions to the presentation from participants or from key personnel involved in the presentation 3.3. Utilise feedback from the audience or from key personnel involved in the presentation to make changes to central ideas presented

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge required for this unit.
Required skills
culturally appropriate communication skills to relate to people from diverse backgrounds and people with diverse abilities facilitation and presentation skills to communicate central ideas of a message in an informative and engaging manner, and to utilise verbal and non-verbal techniques to sustain participant engagement literacy skills to prepare presentation information and to write in a range of styles for different target audiences.
Required knowledge
data collection methods that will support review of presentations industry, product/service key provisions of relevant legislation from all forms of government that may affect aspects of business operations, such as: anti-discrimination legislation ethical principles codes of practice privacy laws environmental issues occupational health and safety principles of effective communication range of presentation aids and materials available to support presentations.

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the following is essential: preparation, delivery and evaluation of the effectiveness of at least two presentations related to the candidate's occupation or area of interest knowledge of the principles of effective communication.
Context of and specific resources for assessment	Assessment must ensure: access to an actual workplace or simulated environment access to office equipment, documentation and resources.
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: demonstration of preparation, delivery and evaluation of a presentation direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate observation of presentations review of selected presentation aids, materials and techniques review of briefing provided for others involved in the presentation evaluation of techniques implemented to review the effectiveness of the presentation.
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: other general administration units.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Presentation strategies may involve:	case studies demonstration discussion group and/or pair work oral presentations questioning simulations and role-play
Presentation format and delivery methods may include:	advertising copy audio direct marketing copy individual presentation public relations copy scripts storyboards team presentation verbal presentation video visuals
Characteristics may include:	age cultural and language background educational background or general knowledge gender language, literacy and numeracy needs physical ability previous experience with the topic
Presentation aids and materials may include:	computer simulations and presentations diagrams, charts and posters models overhead projector paper-based materials video and audio recordings whiteboard
Presentation techniques may include:	animation comparative advertising live action music signature elements such as: slogans logotypes packaging sound effects use of a guest speaker use of black and white use of colour use of humour
Techniques to evaluate presentation effectiveness may include:	action research critical friends focus group interviews one-on-one interviews with participants and other personnel involve in the presentation written feedback provided by participants

Unit Sector(s)

Unit sector

Competency field

Competency field	Communication - Interpersonal Communication

Co-requisite units

Co-requisite units

BSBCUS301A Deliver and monitor a service to customers

Modification History

Not applicable.

Unit Descriptor

Unit descriptor	This unit describes the performance outcomes, skills and knowledge required to identify customer needs and monitor service provided to customers. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Application of the Unit

Application of the unit	This unit applies to individuals who are skilled operators and apply a broad range of competencies in various work contexts. They may exercise discretion and judgement using appropriate theoretical knowledge of customer service to provide technical advice and support to customers over either a short or long term interaction.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite units

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Identify customer needs	1.1. Use appropriate interpersonal skills to accurately identify and clarify customer needs and expectations 1.2. Assess customer needs for urgency to determine priorities for service delivery in accordance with organisational requirements 1.3. Use effective communication to inform customers about available choices for meeting their needs and assist in the selection of preferred options 1.4. Identify limitations in addressing customer needs and seek appropriate assistance from designated individuals
2. Deliver a service to customers	2.1. Provide prompt service to customers to meet identified needs in accordance with organisational requirements 2.2. Establish and maintain appropriate rapport with customers to ensure completion of quality service delivery 2.3. Sensitively and courteously handle customer complaints in accordance with organisational requirements 2.4. Provide assistance or respond to customers with specific needs in accordance with organisational requirements 2.5. Identify and use available opportunities to promote and enhance services and products to customers
3. Monitor and report on service delivery	3.1. Regularly review customer satisfaction with service delivery using verifiable evidence in accordance with organisational requirements 3.2. Identify opportunities to enhance the quality of service and products, and pursue within organisational requirements 3.3. Monitor procedural aspects of service delivery for effectiveness and suitability to customer requirements 3.4. Regularly seek customer feedback and use to improve the provision of products and services 3.5. Incorporate evidence of customer satisfaction in decisions to modify products or services, ensuring they are within organisational requirements 3.6. Ensure reports are clear, detailed and contain recommendations focused on critical aspects of service delivery

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge required for this unit.
Required skills
literacy skills to read and understand a variety of texts; to prepare general information and papers according to target audience; and to edit and proofread texts to ensure clarity of meaning and accuracy of grammar and punctuation technology skills to select and use technology appropriate to a task communication skills to monitor and advise on customer service strategies problem-solving skills to deal with customer enquiries or complaints analytical skills to identify trends and positions of products and services.
Required knowledge
key provisions of relevant legislation from all levels of government that may affect aspects of business operations, such as: anti-discrimination legislation ethical principles codes of practice privacy laws financial legislation occupational health and safety (OHS) organisational policy and procedures for customer service including handling customer complaints service standards and best practice models public relations and product promotion techniques for dealing with customers, including customers with specific needs.

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the following is essential: identifying needs and priorities of customers distinguishing between different levels of customer satisfaction treating customers with courtesy and respect responding to and reporting on, customer feedback knowledge of organisational policy and procedures for customer service.
Context of and specific resources for assessment	Assessment must ensure: access to an actual workplace or simulated environment access to office equipment and resources examples of customer complaints examples of documents relating to customer service standards and policies.
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate review of reports on customer service delivery analysis of responses to case studies and scenarios demonstration of techniques oral or written questioning to assess knowledge of customer service strategies.
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: sales units other customer service units.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Appropriate interpersonal skills may include:	listening actively to what the customer is communicating providing an opportunity for the customer to confirm their request questioning to clarify and confirm customer needs seeking feedback from the customer to confirm understanding of needs summarising and paraphrasing to check understanding of customer message using appropriate body language
Customers may include:	corporate customers individual members of the organisation individual members of the public internal or external other agencies
Customer needs and expectations may include:	accuracy of information advice or general information complaints fairness/politeness further information making an appointment prices/value purchasing organisation's products and services returning organisation's products and services specific information
Organisational requirements may include:	access and equity principles and practice anti-discrimination and related policy defined resource parameters goals, objectives, plans, systems and processes legal and organisational policies, guidelines and requirements OHS policies, procedures and programs payment and delivery options pricing and discount policies quality and continuous improvement processes and standards quality assurance and/or procedures manuals replacement and refund policy and procedures who is responsible for products or services
Effective communication may include:	giving customers full attention maintaining eye contact, except where eye contact may be culturally inappropriate speaking clearly and concisely using active listening techniques using appropriate language and tone of voice using clear written information/communication using non-verbal communication e.g. body language, personal presentation (for face-to-face interactions) using open and/or closed questions
Designated individuals may include:	colleagues customers line management supervisor
Customer complaints may include:	administrative errors such as incorrect invoices or prices customer satisfaction with service quality damaged goods or goods not delivered delivery errors product not delivered on time service errors warehouse or store room errors such as incorrect product delivered
Specific needs of customers may relate to:	age beliefs/values culture disability gender language religious/spiritual observances
Opportunities to promote and enhance services and products may include:	extending time lines packaging procedures procedures for delivery of goods returns policy system for recording complaints updating customer service charter
Verifiable evidence may include:	customer satisfaction questionnaires audit documentation and reports quality assurance data returned goods lapsed customers service calls complaints

Unit Sector(s)

Unit sector

Competency field

Competency field	Stakeholder Relations - Customer Service

Co-requisite units

Co-requisite units

BSBFIM501A Manage budgets and financial plans

Modification History

Not applicable.

Unit Descriptor

Unit descriptor	This unit describes the performance outcomes, skills and knowledge required to undertake financial management within a work team in an organisation. This includes planning and implementing financial management approaches, supporting team members whose role involves aspects of financial operations, monitoring and controlling finances, and reviewing and evaluating effectiveness of financial management processes in line with the financial objectives of the work team and the organisation. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Application of the Unit

Application of the unit	This unit addresses the requirement for managers to ensure that financial resources are used effectively. This is done by ensuring access to budget/s and ongoing monitoring expenditure against the budget/s. The unit applies to managers working in small and large business environments and not for profit organisations.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite units

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Plan financial management approaches	1.1. Access budget/financial plans for the work team 1.2. Clarify budget/financial plans with relevant personnel within the organisation to ensure that documented outcomes are achievable, accurate and comprehensible 1.3. Negotiate any changes required to be made to budget/financial plans with relevant personnel within the organisation 1.4. Prepare contingency plans in the event that initial plans need to be varied
2. Implement financial management approaches	2.1. Disseminate relevant details of the agreed budget/financial plans to team members 2.2. Provide support to ensure that team members can competently perform required roles associated with the management of finances 2.3. Determine and access resources and systems to manage financial management processes within the work team
3. Monitor and control finances	3.1. Implement processes to monitor actual expenditure and to control costs across the work team 3.2. Monitor expenditure and costs on an agreed cyclical basis to identify cost variations and expenditure overruns 3.3. Implement, monitor and modify contingency plans as required to maintain financial objectives 3.4. Report on budget and expenditure in accordance with organisational protocols
4. Review and evaluate financial management processes	4.1. Collect and collate for analysis, data and information on the effectiveness of financial management processes within the work team 4.2. Analyse data and information on the effectiveness of financial management processes within the work team and identify, document and recommend any improvements to existing processes 4.3. Implement and monitor agreed improvements in line with financial objectives of the work team and the organisation

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge required for this unit.
Required skills
numeracy skills to read and understand a budget and to update a budget technology skills to use software associated with financial record keeping.
Required knowledge
basic accounting principles organisational requirements related to financial management relevant legislation and current requirements of the Australian Taxation Office, including GST requirements for organisational record keeping and auditing principles and techniques involved in: budgeting cash flows electronic spreadsheets GST ledgers and financial statements profit and loss statements.

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the following is essential: financial skills required to work with and interpret budgets, ageing summaries, cash flow, petty cash, GST, and profit and loss statements knowledge of the record keeping requirements for the ATO and for auditing purposes.
Context of and specific resources for assessment	Assessment must ensure: access to appropriate documentation and resources normally used in the workplace.
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: assessment of written reports indicating broad knowledge of managing budgets and managing financial resources in the organisation demonstration of techniques using financial record keeping software direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate oral or written questioning to assess knowledge of requirements for organisational record keeping and auditing review of contingency plans review of identification of cost variations and expenditure overruns evaluation of documentation reportingon budget and expenditure review of documentation identifying and recommending improvements to financial management processes.
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: other units from the Diploma of Management.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Budget/financial plans may include:	cash flow projections long-term budgets/plans operational plans short-term budgets/plans spreadsheet-based financial projections targets or key performance indicators for production, productivity, wastage, sales, income and expenditure
Relevant personnel may include:	financial managers, accountants or financial controllers supervisors, other frontline managers
Contingency plans may include:	contracting out or outsourcing human resources and other functions or tasks diversification of outcomes finding cheaper or lower quality raw materials and consumables increasing sales or production recycling and re-using rental, hire purchase or alternative means of procurement of required materials, equipment and stock restructuring of organisation to reduce labour costs risk identification, assessment and management processes seeking further funding strategies for reducing costs, wastage, stock or consumables succession planning
Support may include:	access to specialist advice documentation of procedures help desk or identified experts within the organisation information briefings or sessions intranet-based information training including mentoring, coaching and shadowing
Required roles may include:	arranging for use of corporate credit cards banking debt collection ensuring security, accuracy and currency of financial operations invoicing clients, customers and consumers maintaining journals, ledgers and other record keeping systems maintaining petty cash system purchasing and procurement wages and salaries payments and record keeping
Resources and systems may include:	hardware and software human, physical or financial resources record keeping systems (electronic and paper-based) specialist advice or support
Processes to monitor actual expenditure and to control costs across the work team include:	reporting of: assets consumables equipment expenditure income stock wastage
Reporting may include data from:	bank statements credit card statements financial reports invoices and receipts ledgers and journals logs petty cash records spreadsheet-based records
Data and information on the effectiveness of financial management processes may include records (paper-based and electronic) related to:	bank account records cash flow data contracts credit card receipts employee timesheets files of paid purchase and service invoices income and expenditure insurance reports invoices job costings petty cash receipts quotations taxation records wages/salaries books

Unit Sector(s)

Unit sector

Competency field

Competency field	Management and Leadership - Management

Co-requisite units

Co-requisite units

BSBHRM402A Recruit, select and induct staff

Modification History

Not applicable.

Unit Descriptor

Unit descriptor	This unit describes the performance outcomes, skills and knowledge required to execute tasks associated with the recruitment cycle. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Application of the Unit

Application of the unit	This unit applies to individuals with a role in recruitment, selection and induction functions who work under the direction of a human resources manager. It is not assumed that the individuals addressed by this unit have staff who report to them, although this may be the case. Performance of the work described in this unit will be underpinned by in depth knowledge of the work of the organisation, and how recruitment and selection practices fit with other human resource functions.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite units

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Determine job descriptions	1.1. Clarify time lines and requirement for appointment 1.2. Assist with preparation of job descriptions which accurately reflect the role requirements in accordance with organisational procedures and legislation, codes and national standards and occupational health and safety (OHS) considerations 1.3. Consult with relevant personnel about job descriptions 1.4. Ensure that job descriptions do not contravene legislative requirements 1.5. Obtain approvals to advertise position
2. Plan for selection	2.1. Advertise vacancies for staffing requirements in accordance with organisational policies and procedures 2.2. Consult with relevant personnel to convene selection panel and to develop interview questions 2.3. Short list applicants 2.4. Ensure that interview questions do not breach legislative requirements 2.5. Schedule interviews and advise relevant personnel of times, dates and venues
3. Assess and select applicants	3.1. Participate in interview process and assess candidates against agreed selection criteria 3.2. Discuss assessment with other selection panel members 3.3. Correct any biases or deviations from agreed procedures and negotiate for preferred candidate 3.4. Contact referees for referee reports 3.5. Prepare selection report and make recommendations to senior personnel for appointment 3.6. Advise unsuccessful candidates of outcomes and respond to any queries 3.7. Complete all necessary documentation in accordance with organisational procedures 3.8. Secure agreement of preferred candidate
4. Appoint and induct successful candidate	4.1. Provide successful candidate with employment contract and other documentation 4.2. Advise managers and staff of starting date and make necessary administrative arrangements for pay and employee record keeping 4.3. Advise manager and work team of new appointment 4.4. Arrange induction in accordance with organisational policy

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge required for this unit.
Required skills
communication skills to use networks to source suitable applicants, to listen to and understand what is being said in interviews, and to advise on the outcomes of the selection process literacy skills to work with job descriptions to devise suitable questions for interviews, to prepare letters for unsuccessful applicants and to make job offers organising and scheduling skills to arrange interviews and venues.
Required knowledge
documentation required for recruitment and selection human resource functions, human resource life cycle and the place of recruitment and selection in that life cycle principles of equity, diversity and relevant legislation. range of interviewing techniques and other selection processes and their application.

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the following is essential: demonstrated ability to work with job descriptions to source and select suitable staff interviewing and other selection techniques that demonstrate awareness off equal opportunity and anti-discrimination requirements knowledge of the human resource life cycle.
Context of and specific resources for assessment	Assessment must ensure: access to an appropriate range of documentation and resources normally used in the workplace.
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: analysis of responses to case studies and scenarios assessment of written reports on recruitment and selection demonstration of selection techniques direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate observation of interviewing techniques review of advertisements for staffing vacancies review of documentation provided to successful candidate oral or written questioning to assess knowledge of selection processes.
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: other units from the Certificate IV in Human Resources.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Job descriptions may include:	attributes competencies required by staff job or person specifications job title and purpose of position necessary skills and knowledge qualifications selection criteria tasks or duties associated with the position
Legislation, codes and national standards may include:	award and enterprise agreements, and relevant industrial instruments relevant industry codes of practice relevant legislation from all levels of government that affects business operation, especially in regard to OHS and environmental issues, equal opportunity, industrial relations and anti-discrimination
Occupational health and safety (OHS) considerations may include:	establishment and maintenance of OHS training, records, induction processes performance against OHS legislation and organisation's OHS system, especially policies, procedures and work instructions
Advertising may include:	electronic or print internal or external outsourcing
Staffing requirements may include:	permanent, temporary, full-time, part-time or casual

Unit Sector(s)

Unit sector

Competency field

Competency field	Workforce Development - Human Resource Management

Co-requisite units

Co-requisite units

BSBLED401A Develop teams and individuals

Modification History

Not applicable.

Unit Descriptor

Unit descriptor	This unit describes the performance outcomes, skills and knowledge required to determine individual and team development needs and to facilitate the development of the workgroup. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Application of the Unit

Application of the unit	This unit applies to individuals with a broad knowledge of learning and development who apply their skills in addressing development needs to meet team objectives. They may have responsibility to provide guidance or to delegate aspects of tasks to others.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite units

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Determine development needs	1.1. Systematically identify and implement learning and development needs in line with organisational requirements 1.2. Ensure that a learning plan to meet individual and group training and development needs is collaboratively developed, agreed to and implemented 1.3. Encourage individuals to self-evaluate performance and identify areas for improvement 1.4. Collect feedback on performance of team members from relevant sources and compare with established team learning needs
2. Develop individuals and teams	2.1. Identify learning and development program goals and objectives, ensuring a match to the specific knowledge and skill requirements of competency standards relevant to the industry 2.2. Ensure that learning delivery methods are appropriate to the learning goals, the learning style of participants, and availability of equipment and resources 2.3. Provide workplace learning opportunities, and coaching and mentoring assistance to facilitate individual and team achievement of competencies 2.4. Create development opportunities that incorporates a range of activities and support materials appropriate to the achievement of identified competencies 2.5. Identify and approve resources and time lines required for learning activities in accordance with organisational requirements
3. Monitor and evaluate workplace learning	3.1. Use feedback from individuals or teams to identify and implement improvements in future learning arrangements 3.2. Assess and record outcomes and performance of individuals/teams to determine the effectiveness of development programs and the extent of additional development support 3.3. Negotiate modifications to learning plans to improve the efficiency and effectiveness of learning 3.4. Document and maintain records and reports of competency according to organisational requirements

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge required for this unit.
Required skills
communication skills to receive and report on feedback, to maintain effective relationships and to manage conflict culturally appropriate communication skills to relate to people from diverse backgrounds and people with diverse abilities leadership skills to gain trust and confidence of clients and colleagues literacy skills to read, write and understand a variety of texts; and to edit and proofread documents to ensure clarity of meaning, accuracy and consistency of information negotiation skills to achieve mutually acceptable outcomes technology skills to support effective communication and presentation.
Required knowledge
key provisions of relevant legislation from all levels of government that may affect aspects of business operations, such as: anti-discrimination legislation ethical principles codes of practice privacy laws occupational health and safety (OHS) facilitation techniques to encourage team development and improvement organisational policies, plans and procedures career paths and competency standards relevant to the industry.

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the following is essential: identifying and implementing learning opportunities for others giving and receiving feedback from team members to encourage participation in and effectiveness of team creating learning plans to match skill needs knowledge of relevant legislation.
Context of and specific resources for assessment	Assessment must ensure: access to an actual workplace or simulated environment access to office equipment and resources examples of learning and development plans, policies and procedures examples of documents relating to diversity policies and procedures.
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate analysis of responses to case studies and scenarios oral or written questioning to assess knowledge of career paths and competency standards relevant to the industry review of records and reports of competency.
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: management units other learning and development units.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Learning and development needs may include:	career planning/development coaching, mentoring and/or supervision formal/informal learning programs internal/external training provision performance appraisals personal study recognition of current competence/skills recognition work experience/exchange/opportunities workplace skills assessment
Organisational requirements may include:	access and equity principles and practices anti-discrimination and related policy business and performance plans confidentiality and security requirements defined resource parameters ethical standards goals, objectives, plans, systems and processes legal and organisational policies, guidelines and requirements OHS policies, procedures and programs quality and continuous improvement processes and standards quality assurance and/or procedures manuals
Feedback on performance may include:	formal/informal performance appraisals obtaining feedback from clients obtaining feedback from supervisors and colleagues personal, reflective behaviour strategies routine organisational methods for monitoring service delivery
Learning delivery methods may include:	conference and seminar attendance formal course participation induction involvement in professional networks on-the-job coaching or mentoring presentations/demonstrations problem-solving work experience
Equipment and resources may include:	facilities funding guest speakers technological tools and equipment time training equipment such as whiteboards and audio-visual equipment
Coaching and mentoring assistance may include:	fair and ethical practice non-discriminatory processes and activities presenting and promoting a positive image of the collective group problem-solving providing encouragement providing feedback to another team member respecting the contribution of all participants and giving credit for achievements

Unit Sector(s)

Unit sector

Competency field

Competency field	Workforce Development - Learning and Development

Co-requisite units

Co-requisite units

BSBMGT401A Show leadership in the workplace

Modification History

Not applicable.

Unit Descriptor

Unit descriptor	This unit describes the performance outcomes, skills and knowledge required to work with teams and individuals, their standard of conduct and the initiative they take in influencing others. At this level, work will normally be carried out within routine and non routine methods and procedures which require the exercise of some discretion and judgement. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Application of the Unit

Application of the unit	Frontline management provides the first level of leadership within the organisation. This unit applies to people who are making the transition from being a team member, to taking responsibility for the work and performance of others. Frontline managers have a strong influence on the work culture, values and ethics of the teams they supervise. As such it is important that frontline mangers model good practice, professionalism and confidently represent their organisation.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite units

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Model high standards of management performance and behaviour	1.1. Ensure management performance and behaviour meets the organisation's requirements 1.2. Ensure management performance and behaviour serves as a positive role model for others 1.3. Develop and implement performance plans in accordance with organisation's goals and objectives 1.4. Establish and use key performance indicators to meet organisation's goals and objectives
2. Enhance organisation's image	2.1. Use organisation's standards and values in conducting business 2.2. Question, through established communication channels, standards and values considered to be damaging to the organisation 2.3. Ensure personal performance contributes to developing an organisation which has integrity and credibility
3. Make informed decisions	3.1. Gather and organise information relevant to the issue/s under consideration 3.2. Facilitate individuals and teams active participation in decision making processes 3.3. Examine options and assess associated risks to determine preferred course/s of action 3.4. Ensure decisions are timely and communicate them clearly to individuals and teams 3.5. Prepare plans to implement decisions and ensure they are agreed by relevant individuals and teams 3.6. Use feedback processes effectively to monitor the implementation and impact of decisions

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge required for this unit.
Required skills
communication and presentation skills to represent the organisation, to explain its work to others and to model professionalism decision making skills to demonstrate good judgement and follow through.
Required knowledge
basic theory of group behaviour leadership styles and concepts.

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the following is essential: articulation of organisational values and expectations of behaviour instances where leadership and decision making have been demonstrated and which have led to positive changes in the workplace knowledge of leadership styles and concepts.
Context of and specific resources for assessment	Assessment must ensure: access to workplace documents.
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: analysis of responses to case studies and scenarios direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate observation of performance in role plays observation of presentations review of performance plans oral or written questioning to assess knowledge of leadership styles evaluation of communication of expectations, roles and responsibilities review of documentation examining options and assessing associated risks to determine preferred course/s of action.
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: other units from the Certificate IV in Frontline Management.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Organisation's standards and values will be:	stated or implied by the way the organisation conducts its business
Feedback processes may be:	formal or informal from internal or external sources

Unit Sector(s)

Unit sector

Competency field

Competency field	Management and Leadership - Management

Co-requisite units

Co-requisite units

BSBMGT402A Implement operational plan

Modification History

Not applicable.

Unit Descriptor

Unit descriptor	This unit describes the performance outcomes, skills and knowledge required to implement the operational plan by monitoring and adjusting operational performance, producing short term plans for the department/section, planning and acquiring resources and providing reports on performance as required. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Application of the Unit

Application of the unit	Frontline managers are actively engaged in planning activities to achieve the measurable, stated objectives of the team and the organisation. This key role is carried out to provide safe, efficient and effective products and services to customer satisfaction within the organisation's productivity and profitability plans. At this level, work will normally be carried out within routine and non routine methods and procedures, which require planning, evaluation, leadership and guidance of others.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite units

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Implement operational plan	1.1. Collate, analyse and organise details of resource requirements in consultation with relevant personnel, colleagues and specialist resource managers 1.2. Implement operational plans to contribute to the achievement of organisation's performance/business plan 1.3. Identify and use key performance indicators (KPIs) to monitor operational performance 1.4. Undertake contingency planning and consultation processes 1.5. Provide assistance in the development and presentation of proposals for resource requirements in line with operational planning processes
2. Implement resource acquisition	2.1. Recruit and induct employees within organisation's policies, practices and procedures 2.2. Implement plans for acquisition of physical resources and services within organisation's policies, practices and procedures and in consultation with relevant personnel
3. Monitor operational performance	3.1. Monitor performance systems and processes to assess progress in achieving profit/productivity plans and targets 3.2. Analyse and use budget and actual financial information to monitor profit/productivity performance 3.3. Identify unsatisfactory performance and take prompt action to rectify the situation according to organisational policies 3.4. Provide mentoring, coaching and supervision to support individuals and teams to use resources effectively, economically and safely 3.5. Present recommendations for variation to operational plans to the designated persons/groups and gain approval 3.6. Implement systems, procedures and records associated with performance in accordance with organisation's requirements

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge required for this unit.
Required skills
coaching and mentoring skills to provide support to colleagues literacy skills to access and use workplace information, and to prepare reports planning and organising skills to monitor performance and to sequence work of self and others to achieve planned outcomes.
Required knowledge
principles and techniques associated with: contingency planning methods for monitoring and reporting on performance monitoring and implementing operations and procedures problem identification and methods of resolution relevant budgeting and financial analysis, interpretation and reporting requirements resource management systems at the tactical implementation level resource planning and acquisition tactical risk analysis including identification and reporting requirements.

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the following is essential: ability to monitor and adjust operational performance, produce short-term plans for the department or section, plan and acquire resources, and provide reports on performance as required knowledge of principles and techniques associated with monitoring and implementing operations and procedures.
Context of and specific resources for assessment	Assessment must ensure: access to appropriate documentation and resources normally used in the workplace.
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate review of documentation outlining contingency planning and consultation processes undertaken demonstration of techniques in managing performance evaluation of mentoring, coaching and supervision provided to support individuals and teams to use resources effectively, economically and safely.
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: other units from the Certificate IV in Frontline Management.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Resource requirements may refer to:	goods and services to be purchased and ordered human, physical and financial resources - both current and projected stock requirements and requisitions
Relevant personnel, colleagues and specialist resource managers may include:	colleagues and specialist resource managers managers occupational health and safety committees and other people with specialist responsibilities other employees people from a wide range of social, cultural and ethnic backgrounds, and people with a range of physical and mental abilities supervisors
Operational plans may refer to:	organisational plans tactical plans developed by the department or section to detail product and service performance
Key performance indicators may refer to:	measures for monitoring or evaluating the efficiency or effectiveness of a system, and which may be used to demonstrate accountability and to identify areas for improvements
Contingency planning may refer to:	contracting out or outsourcing human resources and other functions or tasks diversification of outcomes finding cheaper or lower quality raw materials and consumables increasing sales or production recycling and re-use rental, hire purchase or alternative means of procurement of required materials, equipment and stock restructuring of organisation to reduce labour costs risk identification, assessment and management processes seeking further funding strategies for reducing costs, wastage, stock or consumables succession planning
Consultation processes may refer to:	mechanisms used to provide feedback to the work team in relation to outcomes of consultation meetings, interviews, brainstorming sessions, email/intranet communications, newsletters or other processes and devices which ensure that all employees have the opportunity to contribute to team and individual operational plans
Organisation's policies, practices and procedures may include:	organisational culture Standard Operating Procedures organisational guidelines which govern and prescribe operational functions, such as the acquisition and management of human and physical resources undocumented practices in line with organisational operations
Performance systems and processes may refer to:	informal systems used by frontline managers for the work team in the place of existing organisation-wide systems formal processes within the organisation to measure performance, such as: feedback arrangements individual and teamwork plans KPIs specified work outcomes
Designated persons/groups may include:	other affected work groups or teams and groups designated in workplace policies and procedures those who have the authority to make decisions and/or recommendations about operations such as workplace supervisors, other managers
Systems, procedures and records may include:	databases and other recording mechanisms for ensuring records are kept in accordance with organisational requirements individual and team performance plans organisational policies and procedures relative to performance

Unit Sector(s)

Unit sector

Competency field

Competency field	Management and Leadership - Management

Co-requisite units

Co-requisite units

BSBMGT502A Manage people performance

Modification History

Not applicable.

Unit Descriptor

This unit covers the ability of managers to manage the performance of the staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management. It is a unit that all managers/prospective managers who have responsibility for other employees should strongly consider undertaking.

Consider co-assessment with BSBMGT604A Manage business operations.

This unit covers the ability of managers to manage the performance of the staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management. It is a unit that all managers/prospective managers who have responsibility for other employees should strongly consider undertaking.

Consider co-assessment with BSBMGT604A Manage business operations.

Application of the Unit

Not applicable.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Not applicable.

Elements and Performance Criteria Pre-Content

Not applicable.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Allocate work	1.1	Relevant groups and individuals are consulted on work to be allocated and resources to be deployed
1.2	Work is allocated in accordance with operational plans
1.3	Allocation of work is cost effective and appropriate in terms of the use of internal/external labour
1.4	Performance standards, Code of Conduct and work outputs and processes are confirmed prior to commencement
1.5	Performance indicators are developed for key result areas and are agreed prior to commencement of work
1.6	Risk analyses are undertaken in accordance with the organisational risk management plan and legal requirements
2	Assess performance	2.1	Performance management and review processes are designed to be consistent with organisational objectives and policies
2.2	Participants in the performance management and review process are trained
2.3	Performance management processes are implemented in accordance with planning and timelines
2.4	Performance is monitored and evaluated on a continuous basis
3	Provide feedback	3.1	Informal feedback is given in a regular, timely manner
3.2	Poor performance is identified promptly and brought to the attention of the appropriate person
3.3	On-the-job coaching is provided when necessary, both to improve performance and confirm excellence in performance
3.4	Documentation of performance is in accordance with the performance management system
3.5	Formal structured feedback sessions occur as necessary and in accordance with organisational policy
4	Manage follow-up	4.1	Performance improvement and development plans are developed in accordance with organisational policies
4.2	Assistance is sought from human resource specialists where appropriate
4.3	Excellence in performance is reinforced through recognition and continuous feedback
4.4	Individuals not meeting expectations are provided with the necessary coaching and re-training and monitored closely
4.5	Support services are provided to meet individual needs and circumstances
4.6	Individuals who continue to perform below expectations are counselled and, where necessary, placed within the disciplinary process
4.7	Terminations occur where serious misconduct or on-going under-performance occurs
4.8	Terminations are in accordance with organisational and legal requirements
4.9	Performance feedback systems are evaluated regularly and revised as necessary
4.10	Selection, induction and training systems are evaluated regularly and improved

Required Skills and Knowledge

Not applicable.

Evidence Guide

The Evidence Guide identifies the critical aspects, knowledge and skills to be demonstrated to confirm competence for this unit. This is an integral part of the assessment of competence and should be read in conjunction with the Range Statement.

Critical Aspects of Evidence

Direct evidence of the performance management processes being undertaken is essential in the assessment of this unit, including the linking of performance indictors to the allocation of work and assessment of performance against performance standards

Workplace coaching (informal feedback) coupled with formal performance feedback, resulting in performance improvement

OHS considerations may include:

establishment and maintenance of OHS training, records, induction processes

performance against OHS legislation and organisation's OHS system, especially policies, procedures and work instructions

Underpinning Knowledge*

* At this level the learner must demonstrate understanding of a broad knowledge base incorporating theoretical concepts, with substantial depth in some areas.

Relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination

Relevant awards and certified agreements

Performance measurement systems utilised within the organisation

Key result areas of the organisation

Human resource specialist assistance available

Organisational plans and objectives (strategic, tactical and operational)

Human resource planning

All legislation relevant to the organisation which impacts on people performance (including EEO and anti discrimination laws)

Organisational support services for employees (external and internal)

Unfair dismissal rules and due process

Staff development strategies

Underpinning Skills

Communication/consultation skills to ensure all relevant groups and individuals are advised of what is occurring and are provided with an opportunity for input

Performance measurement skills to develop and manage key performance indicators

Risk management skills to analyse, identify and develop mitigation strategies for identified risks

Coaching and training skills to remediate any under-performance present in the work group or individuals

Counselling/interviewing skills to conduct formal performance feedback sessions including counselling and disciplinary interviews where required

Evaluative skills to review and improve performance management systems

Ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental abilities

Resource Implications

The learner and trainer should have access to appropriate documentation and resources normally used in the workplace

Consistency of Performance

In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations

Context/s of Assessment

Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement

Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package

Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment

Assessment should reinforce the integration of the key competencies and the business services common competencies for the particular AQF level. Refer to the Key Competency Levels at the end of this unit

Key Competency Levels

Collecting, analysing and organising information (Level 3) - to provide feedback

Communicating ideas and information (Level 3) - to ensure that expectations are clearly understood

Planning and organising activities (Level 3) - to undertake risk analysis

Working with teams and others (Level 3) - to assess performance

Using mathematical ideas and techniques (Level 2) - to measure performance

Solving problems (Level 3) - to facilitate improvement where under-performance occurs

Using technology (Level 2) - to support the performance management systems

Please refer to the Assessment Guidelines for advice on how to use the Key Competencies

The Evidence Guide identifies the critical aspects, knowledge and skills to be demonstrated to confirm competence for this unit. This is an integral part of the assessment of competence and should be read in conjunction with the Range Statement.

Critical Aspects of Evidence

Direct evidence of the performance management processes being undertaken is essential in the assessment of this unit, including the linking of performance indictors to the allocation of work and assessment of performance against performance standards

Workplace coaching (informal feedback) coupled with formal performance feedback, resulting in performance improvement

OHS considerations may include:

establishment and maintenance of OHS training, records, induction processes

performance against OHS legislation and organisation's OHS system, especially policies, procedures and work instructions

Underpinning Knowledge*

* At this level the learner must demonstrate understanding of a broad knowledge base incorporating theoretical concepts, with substantial depth in some areas.

Relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination

Relevant awards and certified agreements

Performance measurement systems utilised within the organisation

Key result areas of the organisation

Human resource specialist assistance available

Organisational plans and objectives (strategic, tactical and operational)

Human resource planning

All legislation relevant to the organisation which impacts on people performance (including EEO and anti discrimination laws)

Organisational support services for employees (external and internal)

Unfair dismissal rules and due process

Staff development strategies

Underpinning Skills

Communication/consultation skills to ensure all relevant groups and individuals are advised of what is occurring and are provided with an opportunity for input

Performance measurement skills to develop and manage key performance indicators

Risk management skills to analyse, identify and develop mitigation strategies for identified risks

Coaching and training skills to remediate any under-performance present in the work group or individuals

Counselling/interviewing skills to conduct formal performance feedback sessions including counselling and disciplinary interviews where required

Evaluative skills to review and improve performance management systems

Ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental abilities

Resource Implications

The learner and trainer should have access to appropriate documentation and resources normally used in the workplace

Consistency of Performance

In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations

Context/s of Assessment

Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement

Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package

Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment

Assessment should reinforce the integration of the key competencies and the business services common competencies for the particular AQF level. Refer to the Key Competency Levels at the end of this unit

Key Competency Levels

Collecting, analysing and organising information (Level 3) - to provide feedback

Communicating ideas and information (Level 3) - to ensure that expectations are clearly understood

Planning and organising activities (Level 3) - to undertake risk analysis

Working with teams and others (Level 3) - to assess performance

Using mathematical ideas and techniques (Level 2) - to measure performance

Solving problems (Level 3) - to facilitate improvement where under-performance occurs

Using technology (Level 2) - to support the performance management systems

Please refer to the Assessment Guidelines for advice on how to use the Key Competencies

Range Statement

The Range Statement provides advice to interpret the scope and context of this unit of competence, allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment. The following variables may be present for this particular unit:

Legislation, codes and national standards relevant to the workplace which may include:

award and enterprise agreements and relevant industrial instruments

relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination

relevant industry codes of practice

Key result areas means:

those areas of business performance which are critical to the overall success of the business (or section of a business)

Key performance indicators means:

those measures developed to gauge performance outcomes against targets

Performance standards means:

the level of performance sought of an individual or group which may be expressed either quantitatively or qualitatively

Code of Conduct means:

an agreed (or decreed) set or rules relating to employee behaviour/conduct with other employees or customers

Risk analysis means:

a determination of the likelihood of a negative event preventing the organisation meeting its objectives and the likely consequences of such an event on organisational performance

Performance management means:

a process or set of processes for establishing a shared understanding of what an individual or group is to achieve, and managing and developing individuals in a way which increases the probability it will be achieved in both the short and longer term

in accordance with relevant industrial agreements

Excellence in performance means:

regularly and consistently exceeding the performance targets established whilst meeting the organisation's performance standards

Coaching refers to:

informal on-the-job and off-the-job advice and training to improve performance

Termination means:

a cessation of the contract of employment between an employer and an employee, at the initiative of the employer within relevant industrial agreements

Relevant groups and individuals include:

employees, employee representatives, employer representatives, line managers and human resource personnel

The Range Statement provides advice to interpret the scope and context of this unit of competence, allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment. The following variables may be present for this particular unit:

Legislation, codes and national standards relevant to the workplace which may include:

award and enterprise agreements and relevant industrial instruments

relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination

relevant industry codes of practice

Key result areas means:

those areas of business performance which are critical to the overall success of the business (or section of a business)

Key performance indicators means:

those measures developed to gauge performance outcomes against targets

Performance standards means:

the level of performance sought of an individual or group which may be expressed either quantitatively or qualitatively

Code of Conduct means:

an agreed (or decreed) set or rules relating to employee behaviour/conduct with other employees or customers

Risk analysis means:

a determination of the likelihood of a negative event preventing the organisation meeting its objectives and the likely consequences of such an event on organisational performance

Performance management means:

a process or set of processes for establishing a shared understanding of what an individual or group is to achieve, and managing and developing individuals in a way which increases the probability it will be achieved in both the short and longer term

in accordance with relevant industrial agreements

Excellence in performance means:

regularly and consistently exceeding the performance targets established whilst meeting the organisation's performance standards

Coaching refers to:

informal on-the-job and off-the-job advice and training to improve performance

Termination means:

a cessation of the contract of employment between an employer and an employee, at the initiative of the employer within relevant industrial agreements

Relevant groups and individuals include:

employees, employee representatives, employer representatives, line managers and human resource personnel

Unit Sector(s)

Not applicable.

BSBMGT502B Manage people performance

Modification History

Not applicable.

Unit Descriptor

Unit descriptor	This unit describes the performance outcomes, skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Application of the Unit

Application of the unit	This unit applies to all managers and team leaders who manage people. It covers work allocation and the methods to review performance, reward excellence and provide feedback where there is a need for improvement. The unit makes the link between performance management and performance development, and reinforces both functions as a key requirement for effective managers. This is a unit that all managers/prospective managers who have responsibility for other employees should strongly consider undertaking.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite units

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Allocate work	1.1. Consult relevant groups and individuals on work to be allocated and resources available 1.2. Develop work plans in accordance with operational plans 1.3. Allocate work in a way that is efficient, cost effective and outcome focussed 1.4. Confirm performance standards, Code of Conduct and work outputs with relevant teams and individuals 1.5. Develop and agree performance indicators with relevant staff prior to commencement of work 1.6. Conduct risk analysis in accordance with the organisational risk management plan and legal requirements
2. Assess performance	2.1. Design performance management and review processes to ensure consistency with organisational objectives and policies 2.2. Train participants in the performance management and review process 2.3. Conduct performance management in accordance with organisational protocols and time lines 2.4. Monitor and evaluate performance on a continuous basis
3. Provide feedback	3.1. Provide informal feedback to staff on a regular basis 3.2. Advise relevant people where there is poor performance and take necessary actions 3.3. Provide on-the-job coaching when necessary to improve performance and to confirm excellence in performance 3.4. Document performance in accordance with the organisational performance management system 3.5. Conduct formal structured feedback sessions as necessary and in accordance with organisational policy
4. Manage follow up	4.1. Write and agree performance improvement and development plans in accordance with organisational policies 4.2. Seek assistance from human resources specialists where appropriate 4.3. Reinforce excellence in performance through recognition and continuous feedback 4.4. Monitor and coach individuals with poor performance 4.5. Provide support services where necessary 4.6. Counsel individuals who continue to perform below expectations and implement the disciplinary process if necessary 4.7. Terminate staff in accordance with legal and organisational requirements where serious misconduct occurs or ongoing poor-performance continues

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge required for this unit.
Required skills
communication skills to articulate expected standards of performance, to provide effective feedback and to coach staff who need development risk management skills to analyse, identify and develop mitigation strategies for identified risks planning and organisation skills to ensure a planned and objective approach to the performance management system.
Required knowledge
relevant legislation from all levels of government that affects business operation, especially in regard to occupational health and safety and environmental issues, equal opportunity, industrial relations and anti-discrimination relevant awards and certified agreements performance measurement systems utilised within the organisation unlawful dismissal rules and due process staff development options and information.

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the following is essential: documented performance indicators and a critical description and analysis of performance management system from the workplace techniques in providing feedback and coaching for improvement in performance knowledge of relevant awards and certified agreements.
Context of and specific resources for assessment	Assessment must ensure: access to appropriate documentation and resources normally used in the workplace.
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: analysis of responses to case studies and scenarios assessment of written reports demonstration of techniques in providing feedback and coaching direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate review of work plans, performance indicators, risk analysis,performance management and review processes, performance improvement and development plans.
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: other management units.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Performance standards mean:	level of performance sought from an individual or group which may be expressed either quantitatively or qualitatively
Code of Conduct means:	agreed (or decreed) set of rules relating to employee behaviour/conduct with other employees or an agreed (or decreed) set of rules relating to employee behaviour/conduct with other employees or customers
Performance indicators mean:	measures against which performance outcomes are gauged
Risk analysis means:	determination of the likelihood of a negative event preventing the organisation meeting its objectives and the likely consequences of such an event on organisational performance
Performance management means:	in accordance with relevant industrial agreements process or set of processes for establishing a shared understanding of what an individual or group is to achieve, and managing and developing individuals in a way which increases the probability it will be achieved in both the short- and long-term
Excellence in performance means:	regularly and consistently exceeding the performance targets established while meeting the organisation's performance standards
Termination means:	cessation of the contract of employment between an employer and an employee, at the initiative of the employer within relevant industrial agreements

Unit Sector(s)

Unit sector

Competency field

Competency field	Management and Leadership - Management

Co-requisite units

Co-requisite units

BSBMKG501B Identify and evaluate marketing opportunities

Modification History

Not applicable.

Unit Descriptor

Unit descriptor	This unit describes the performance outcomes, skills and knowledge required to identify, evaluate and take advantage of marketing opportunities by analysing market data, distinguishing the characteristics of possible markets and assessing the viability of changes to operations. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Application of the Unit

Application of the unit	This unit applies to individuals working in senior marketing management roles who, together with a marketing team, identify, investigate and evaluate marketing opportunities to determine whether they meet organisational and marketing objectives. Based on this evaluation, changes to current business operations can be determined to take advantage of marketing opportunities. Adjusting the marketing mix in the light of new marketing opportunities is covered in BSBMKG502B Establish and adjust the marketing mix.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite units

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Identify marketing opportunities	1.1. Analyse information on market and business needs to identify marketing opportunities 1.2. Research potential new markets and assess opportunities to enter, shape or influence the market in terms of likely contribution to the business 1.3. Explore entrepreneurial, innovative approaches and creative ideas for their potential business application, and develop into potential marketing opportunities
2. Investigate marketing opportunities	2.1. Identify and analyse opportunities in terms of their likely fit with organisational goals and capabilities 2.2. Evaluate each opportunity to determine its impact on current business and customer base 2.3. Use an assessment of external factors, costs, benefits, risks and opportunities to determine the financial viability of each marketing opportunity 2.4. Determine probable return on investment and potential competitors 2.5. Describe and rank marketing opportunities in terms of their viability and likely contribution to the business
3. Evaluate required changes to current operations	3.1. Identify and document changes needed to current operations to take advantage of viable marketing opportunities 3.2. Ensure organisational changes to service an increased or different customer base include provision for continued quality of service to existing customers 3.3. Estimate resource requirements for changed operations 3.4. Determine and communicate viability of making changes to current operations to key stakeholders 3.5. Document newly identified marketing opportunities and required changes

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge required for this unit.
Required skills
culturally appropriate communication skills to relate to people from diverse backgrounds and people with diverse abilities literacy skills to identify and interpret market information, to write in a range of styles for different audiences and to document outcomes and requirements numeracy skills to calculate and evaluate financial information on new marketing options research and evaluation skills to gain information on and interpret market trends to identify marketing opportunities.
Required knowledge
key provisions of relevant legislation from all forms of government, codes of practice and national standards that may affect aspects of business operations such as: anti-discrimination legislation and the principles of equal opportunity, equity and diversity ethical principles marketing codes of practice and conduct such as the Australian Direct Marketing Association (ADMA) Direct Marketing Code of Practice; Free TV Australia Commercial Television Industry Code of Practice; and the Australian E-commerce Best Practice Model privacy laws Trade Practices Act organisational marketing plan, structure, products and services principles of marketing and the marketing mix statistical methods and techniques to evaluate marketing opportunities, including forecasting techniques.

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the following is essential: identifying and evaluating marketing opportunities to determine whether they will meet organisational objectives documenting how current business operations will need to be modified and what resources will be required to take advantage of newly identified and evaluated opportunities.
Context of and specific resources for assessment	Assessment must ensure: access to office equipment and resources access to organisational strategic and marketing plans.
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: analysis of responses to case studies assessment of written reports on identified marketing opportunities and evaluation activities direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate observation of presentations on opportunity identification, evaluation and required resources to capitalise on new marketing opportunities oral or written questioning to assess knowledge and understanding review of authenticated documents from the workplace or training environment review of testimony from team members, colleagues, supervisors or managers.
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: BSBMKG502B Establish and adjust the marketing mix international business units other marketing units.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Information on market and business needs may include:	comparative market information competitors' performance customer requirements legal and ethical requirements market share market trends and developments new and emerging markets profitability sales figures
Marketing may include:	business-to-business marketing direct marketing ideas marketing marketing of goods public sector marketing services marketing telemarketing
New markets may include:	e-commerce export markets segments of the market not currently penetrated
Contribution to the business may include:	effect on sales volume growth market share profitability
Evaluation may include:	investigation of: knockout factors present value analysis return on investment scored criteria weighted criteria
External factors may include:	codes of practice policies and guidelines regulations relevant legislation
Resource requirements may include:	additional staff distribution costs equipment production costs promotional costs research and development re-tooling staff training
Key stakeholders may include:	Board of directors finance staff human resources staff managers marketing personnel owners production staff supervisors

Unit Sector(s)

Unit sector

Competency field

Competency field	Business Development - Marketing

Co-requisite units

Co-requisite units

BSBOHS407A Monitor a safe workplace

Modification History

Not applicable.

Unit Descriptor

Unit descriptor	This unit describes the performance outcomes, skills and knowledge required to implement and monitor the organisation's occupational health and safety (OHS) policies, procedures and programs in the relevant work area to meet legislative requirements. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Application of the Unit

Application of the unit	This unit applies to employees with supervisory responsibilities for implementing and monitoring the organisation's OHS policies, procedures and programs in a work area. This unit applies to individuals with a broad knowledge of OHS policies who contribute well developed skills in creating solutions to unpredictable problems through analysis and evaluation of information from a variety of sources. They provide supervision and guidance to others and have limited responsibility for the output of others.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite units

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Provide information to the workgroup about OHS policies and procedures	1.1. Accurately explain relevant provisions of OHS legislation and codes of practice to the workgroup 1.2. Provide information to the workgroup on the organisation's OHS policies, procedures and programs, ensuring it is readily accessible by the workgroup 1.3. Regularly provide and clearly explain information about identified hazards and the outcomes of risk assessment and control to the workgroup
2. Implement and monitor participative arrangements for the management of OHS	2.1. Explain the importance of effective consultative mechanisms in managing health and safety risks 2.2. Implement and monitor consultative procedures to facilitate participation of workgroup in management of work area hazards 2.3. Promptly deal with issues raised through consultation, in accordance with organisational consultation procedures 2.4. Promptly record and communicate to the workgroup the outcomes of consultation over OHS issues
3. Implement and monitor the organisation's procedures for providing OHS training	3.1. Systematically identify OHS training needs in line with organisational requirements 3.2. Make arrangements to meet OHS training needs of team members in consultation with relevant individuals 3.3. Provide workplace learning opportunities, and coaching and mentoring assistance to facilitate team and individual achievement of identified training needs 3.4. Identify and report to management the costs associated with providing training for work team, for inclusion in financial plans
4. Implement and monitor procedures for identifying hazards and assessing risks	4.1. Identify and report on hazards in work area in accordance with OHS policies and procedures 4.2. Promptly action team member hazard reports in accordance with organisational procedures
5. Implement and monitor the organisation's procedures for controlling risks	5.1. Implement procedures to control risks using the hierarchy of controls and organisational requirements 5.2. Identify and report inadequacies in existing risk control measures in accordance with the hierarchy of controls 5.3. Monitor outcomes of reported inadequacies, where appropriate, to ensure a prompt organisational response
6. Implement and monitor the organisation's procedures for maintaining OHS records for the team	6.1. Accurately complete and maintain OHS records of incidents of occupational injury and disease in work area in accordance with OHS legal requirements 6.2. Use aggregate information and data from work area records to identify hazards and monitor risk control procedures in work area

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge required for this unit.
Required skills
analytical skills to identify hazards, to assess risks in the work area and to review data relating to monitoring and evaluating incidents (accidents), environmental issues and the effectiveness of risk control measures literacy skills to comprehend documentation and to interpret OHS requirements coaching and mentoring skills to provide support to colleagues.
Required knowledge
key provisions of relevant legislation from all levels of government that may affect aspects of business operations, such as: anti-discrimination legislation ethical principles codes of practice privacy laws environmental issues OHS legal responsibilities of employers, supervisors and employees in the workplace hazards and associated risks which exist in the workplace organisational policies and procedures relating to hazard management, fire, emergency, evacuation, incident (accident) investigating and reporting relevance of consultation as a key mechanism for improving workplace culture.

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the following is essential: applying organisational management systems and procedures to OHS within workgroup area applying procedures for assessing and controlling risks to health and safety associated with those hazards, in accordance with the hierarchy of controls providing specific, clear and accurate information and advice on workplace hazards to workgroup knowledge of legal responsibilities of employers, supervisors and employees in the workplace.
Context of and specific resources for assessment	Assessment must ensure: access to an actual workplace or simulated environment access to office equipment and resources examples of documentation relating to hazards in the work lace examples of documents relating to workplace safety, hazard identification and risk assessment.
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate review of records communicating the outcomes of consultation over OHS issues to the workgroup analysis of responses to case studies and scenarios demonstration of techniques review of reports to management on the costs associated with providing training for the work team oral or written questioning to assess knowledge of workplace safety and hazards examples of risk assessments evaluation of actioning of team member hazard reports review of OHS records of occupational injury and disease incidents in work area.
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: management units other OHS units.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
OHS legislation and codes of practice may include:	common law duties to meet the general duty of care requirements health and safety representatives and health and safety committees prompt resolution of health and safety issues provision of information, induction and training regulations and approved codes of practice relating to hazards present in work area relevant state/territory legislation requirements for the maintenance and confidentiality of records of occupational injury and disease
Organisation's OHS policies, procedures and programs may include:	consultative arrangements for employees in work area dangerous goods transport and storage emergency and evacuation procedures first aid provision/medical practitioner contact and attention hazard reporting procedures hazardous substances use and storage incident (accident) investigation OHS arrangements for on site contractors, visitors and members of public OHS audits and safety inspections plant and equipment maintenance and use procedures for hazard identification procedures for risk assessment, selection and implementation of risk control measures purchasing policy and procedures safe operating procedures/instructions site access use and care of personal protective equipment
Identified hazards and the outcomes of risk assessment may include:	checking equipment before and during work consulting work team members daily informal employee consultation and regular formal employee meetings housekeeping OHS audits and review of audit reports review of health and safety records including hazard reports, hazardous substances and dangerous goods registers, injury records workplace inspections in area of responsibility
Organisational consultation procedures may include:	attendance of health and safety representatives at management and OHS planning meetings counselling/disciplinary processes early response to employee suggestions, requests, reports and concerns put forward to management election of health and safety representatives in accordance with legislative requirements formal and informal meetings health and safety committees other committees, for example, planning and purchasing
Procedures to control risks may include:	consultation with employees and their representatives job/process/workplace re-design e.g. introduce mechanical handling equipment, re-arrange material flow/timing/scheduling, raise/lower work platforms removing the cause of a risk at its source (eliminating the hazard) e.g. removing stored goods permanently from emergency exit passageways selecting control measures in accordance with the hierarchy i.e. work through hierarchy from most effective to least effective control
OHS records may include:	audit and inspection reports consultation e.g. meetings of health & safety committees, workgroup meeting agendas including OHS items and actions first aid/medical post records hazardous substances registers induction, instruction and training manufacturer's and supplier's information including dangerous goods storage lists plant and equipment maintenance and testing reports workers compensation and rehabilitation records workplace environmental monitoring records

Unit Sector(s)

Unit sector

Competency field

Competency field	Regulation, Licensing and Risk - Occupational Health and Safety

Co-requisite units

Co-requisite units

BSBRKG502B Manage and monitor business or records systems

Modification History

Not applicable.

Unit Descriptor

Unit descriptor	This unit describes the performance outcomes, skills and knowledge required to set the operational frameworks for the creation, capture and use of records and to monitor and review these frameworks and activities within a business or records system of a specific business domain. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Application of the Unit

Application of the unit	This unit applies to individuals who are required to demonstrate understanding of a broad knowledge base, incorporating theoretical concepts with substantial depth in some areas. The application is in relation to managing and monitoring business and records systems or work carried out in specialist recordkeeping environments, such as archives. While these people will work closely with other staff members throughout an organisation, they may also have a degree of individual responsibility and autonomy.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite units

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Determine requirements or modifications	1.1. Identify and document core business, supporting activities, resources, business and social context, using observation and consultation 1.2. Determine security and access requirements for business or records system content from analysis of organisation's activities 1.3. Analyse organisational reporting and accountability requirements in the context of the business documentation 1.4. Identify organisational functions and activities for which records must be kept, from analysis of business and context documentation 1.5. Determine nature, detail, and format of records (content and metadata) for each organisational function from analysis of the business and its context
2. Devise an appropriate recordkeeping system	2.1. Determine metadata needed to manage records (store, locate and retrieve) in a business or records system 2.2. Select scale, and number of business or records systems appropriate to scale and nature of business operations 2.3. Select technological requirements of business or records systems appropriate to scale and nature of business operations 2.4. Select cost structure for business or records systems appropriate to scale, nature, and organisational cash flow requirements 2.5. Ensure maintenance, disposal and updating requirements of business or records system conform to scale, nature, and culture of the organisation 2.6. Select business or records system suited to the projected growth of the organisation
3. Develop an implementation plan	3.1. Identify and document recordkeeping responsibilities of individual personnel or organisational units 3.2. Develop measurable performance indicators for recordkeeping activities 3.3. Develop procedures and guidelines for capturing and controlling records 3.4. Communicate an implementation plan to users of the system and other relevant organisational staff
4. Monitor and review business or records system	4.1. Monitor and notify staff in accordance with approved timeframes, frequency, and organisational policies and guidelines where applicable 4.2. Record details of variation from business or records system's rules, standards and procedures that exceed agreed limits 4.3. Provide required reports to appropriate authority relating to use and maintenance of records 4.4. Designate responsibilities to staff for record creation and capture activities in accordance with organisational policies
5. Identify and respond to problems and changes	5.1. Identify any problems and changes that require a systemic response using the monitoring reports and external events 5.2. Make recommendations for revisions to systems, procedures, and strategic plans in response to identified variations, changes and problems 5.3. Devise amendments to systems and implementation or other plans where required 5.4. Prepare recommendations for system amendments, planning and implementation 5.5. Authorise or gain authorisation, for procedures for using the business or records systems, and for any subsequent alterations and amendments to the procedures

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge required for this unit.
Required skills
communication skills to explain and clarify procedures, and to interview users to identify their records or information needs literacy skills to read and interpret nature of record content, functions and problems negotiation skills to achieve suitable results for the organisation's recordkeeping practices problem-solving and analysis skills to interpret and apply recordkeeping principles and practices research skills to investigate changes and innovation in design and operation of business or records system self management skills to accurately record metadata.
Required knowledge
construction and use of language in the organisation in relation to recordkeeping (past and present) key provisions of relevant legislation from all forms of government, regulations, standards and documentation that may affect aspects of business operations, such as: AS 5044.1:2002 AGLS Metadata element set AS 5090:2003 Work process analysis for recordkeeping AS ISO 15489:2004 Records management AS ISO 23081.1:2006 Information and documentation - Records management processes - Metadata for records - Principles Australian Stock Exchange(ASX) Principles of Good Corporate Governance ethical principles codes of practice privacy and freedom of information archives and records legislation occupational health and safety general principles and processes of records management and records management systems, such as: systems of control records continuum theory mandate and ownership of business process organisational business functions, structure and culture organisational policies, strategies and procedures, particularly those relating to records access and security.

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the following is essential: translating organisational needs into a business or records system developing business or records system specifications and performance indicators to monitor and address system effectiveness knowledge of relevant organisational policies, strategies and procedures.
Context of and specific resources for assessment	Assessment must ensure: access to an actual workplace or simulated environment access to office equipment and resources access to examples of records, recordkeeping systems and policies access to workplace reference materials such procedural manuals and company policies.
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: analysis of responses to case studies and scenarios demonstration of techniques direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate review of reports provided to appropriate authority relating to use and maintenance of records oral or written questioning to assess knowledge of principles and processes of recordkeeping systems.
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: administration units other knowledge management units.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Documenting core business may involve identifying:	diagrammatic representations formal documents hand written documents informal communications online instructions or computer-based format instructions that can be updated paper-based manuals other texts
Resources may include:	human resources and their availability location of resources currently in operation physical resources technological resources those available for purchase or development
Business and social context may include:	clients or customers and their expectation codes of ethics and codes of professional conduct specific to industry sector industry sector characteristics and reporting requirements of that sector internal and external accountability requirements internal and external stakeholders whose interests must be taken into account other relevant legislation and regulations, including those covering: business activity reporting business and income ( PAYE) taxation corporation law reporting requirements environmental protection and waste management goods and services tax collection industrial relations occupational health and safety privacy protection statutory access rights and freedom of information superannuation internal and external stakeholders whose interests must be taken into account social and ethical standards the community expects the organisation to meet
Consultation may include organisation's:	head office local management principals staff
Organisational functions and activities that may be documented may include:	asset management conventional and email correspondence customer relationship management human resources management invoicing and sales legislative, regulatory and licensing compliance marketing and promotion purchasing and expenditure research and development risk management stock control
Metadata are those records which are maintained about the records themselves and may include:	activity classification terms date, time, and location of record creation or registration into the system identity of record creator indexing and descriptive terms record format security and access information unique identifiers for each record
Business or records systems may include:	archival control systems business systems cash register-based systems characteristics relating to: aggregations context entities metadata current business or records systems electronic records and document management system (ERDMS) informal paper-based accumulation and card systems PC-based accounting systems, employee and tax records systems proprietary recordkeeping package storage facilities systems
Measurable performance indicators may be developed:	from a strategic plan in consultation with those who will undertake the specific tasks
Measurable performance indicators may include:	disposal (percentage of records, unsentenced records, those overdue for disposal action and functions or records not covered by disposal schedules) parameters for tracking of records retrieval and access (security and access rules, response to request time limits, service levels for requests) records creation and capture performance
Procedures and guidelines may include:	acceptable range of variation for compliance system requirements
Monitoring may relate to:	broad accumulation and growth monitoring checking spelling, spacing and numbering continuing relevance of classification disposal schedule applicability examining titling and indexing at item level new records specifications number of systems observation of localised rules and continuing relevance of classification records creation and capture performance targets single records management system
Organisational policies and guidelines may include:	actions in relation to freedom of information legislation actions or accumulations of records above or below anticipated levels audit trail or log of users and activity in systems changes in use of classification and indexing terms access rules disposal procedures procedures in relation to disparity, sentencing difficulties or gaps in retention and disposal schedule coverage procedures in relation to disputes arising from any matters, particularly access questions failures in tracking or increases in lost items input of metadata requirements legal precedents requiring changes to systems privacy requirements quality of recordkeeping about records records of authorisation of destruction procedures in relation to reliability of optical character recognition techniques retention of records in relation to a schedule scanned images security requirements specified access restrictions, in the public sector storage standards and maintenance schedules
Variations may include:	increases or decreases in the use of particular technologies variations from the business or records system's performance or capacity variations within the agreed limit which are inconsistent
Reports may include:	compliance maintenance record capture record creation records use
Appropriate authority may include:	audit committee board of directors committee of management business owner chief executive officer delegated individual external public authority nominated senior management representative recordkeeping professionals senior management team
Problems and changes may include:	case-law precedents changes in administrative changes to functions and activities changes of government changes to organisational structures closures and bankruptcy legislative or other regulatory changes outsourcing and privatisation takeovers, amalgamations or relocation technological change and implementation
Systemic responses may include:	amendment/s to the classification system bulk movement of records to control migration of systems new classification and controlled language new disposal classes or retention periods new legal liabilities and other risks identified requiring changes to records specifications new organisational or business unit functions
Revisions may be made to:	access rules and procedures classification and indexing schemes disposal schedules records specifications storage projections and requirements

Unit Sector(s)

Unit sector

Competency field

Competency field	Knowledge Management - Recordkeeping

Co-requisite units

Co-requisite units

BSBRSK401A Identify risk and apply risk management processes

Modification History

Not applicable.

Unit Descriptor

Unit descriptor	This unit describes the performance outcomes, skills and knowledge required to identify risks and to apply established risk management processes to a subset of an organisation or project's operations that are within the person's own work responsibilities and area of operation. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Application of the Unit

Application of the unit	This unit applies to individuals with a broad knowledge of risk analysis or project management who contribute well developed skills in creating solutions to unpredictable problems through analysis and evaluation of information from a variety of sources. They may have responsibility to provide guidance or to delegate aspects of these tasks to others. In this unit, risks applicable within own work responsibilities and area of operation, may include projects being undertaken individually or by a team, or operations within a section of the organisation.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite units

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Identify risks	1.1. Identify the context for risk management 1.2. Identify risks using tools, ensuring all reasonable steps have been taken to identify all risks 1.3. Document identified risks in accordance with relevant policies, procedures and legislation
2. Analyse and evaluate risks	2.1. Analyse and document risks in consultation with relevant stakeholders 2.2. Undertake risk categorisation and determine level of risk 2.3. Document analysis processes and outcomes
3. Treat risks	3.1. Determine appropriate control measures for risks and assess for strengths and weaknesses 3.2. Identify control measures for all risks 3.3. Refer risks relevant to whole of organisation or having an impact beyond own work responsibilities and area of operation to others as per established policies and procedures 3.4. Choose and implement control measures for own area of operation and/or responsibilities 3.5. Prepare and implement treatment plans
4. Monitor and review effectiveness of risk treatment/s	4.1. Regularly review implemented treatment/s against measures of success 4.2. Use review results to improve the treatment of risks 4.3. Provide assistance to auditing risk in own area of operation 4.4. Monitor and review management of risk in own area of operation

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge required for this unit.
Required skills
literacy skills sufficient to read and understand a variety of texts; and to write, edit and proofread documents to ensure clarity of meaning, accuracy and consistency of information research and data collection skills to monitor and evaluate risks problem-solving skills to appropriately address identified risks.
Required knowledge
Australian and international standards for risk management key provisions of relevant legislation from all levels of government that may affect aspects of business operations, such as: anti-discrimination legislation ethical principles codes of practice privacy laws environmental issues occupational health and safety organisational policies and procedures relating to risk management processes and strategies auditing requirements relating to risk management.

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the following is essential: identification, analysis and evaluation of risks demonstrated understanding of personal role in relation to wider organisational or project context demonstrated understanding of risk management processes and procedures.
Context of and specific resources for assessment	Assessment must ensure: access to workplace documentation relating to risk management access to risk management tools and frameworks.
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate review of documentation outlining risk analysis processes and outcomes analysis of responses to case studies and scenarios oral or written questioning to assess knowledge of Australian and international standards for risk management review of implementation of treatment plans.
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: general administration units other risk management units.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Context may include:	any related projects or organisations any resources, including physical assets, which are vital to operations key operational elements and service of the organisation organisation or project, how it is organised and its capabilities own role and responsibilities in relation to overall project or organisation design
Risks may include:	commercial and legal relationships economic circumstances and scenarios human behaviour individual activities management activities and controls natural events political circumstances positive risk technology - technological issues
Tools may include:	documentation to assist in process of identifying risk, and assessing impact and likelihood of occurrence standard instruments developed for the organisation and contextualised for sections of the workplace's operations, such as checklists and testing procedures tools to prioritise risks, including where relevant, numerical scoring systems for risks
Stakeholders may include:	contractors employees financial managers insurance agents managers public service providers suppliers unions volunteers
Risk categorisation may include:	likelihood of risks: almost certain likely possible unlikely rare consequences of risks: insignificant minor moderate major catastrophic current control measures
Level of risk may include:	low, treated with routine procedures moderate, with specific responsibility allocated for the risk, and monitoring and response procedures implemented high, requiring action, as it has potential to be damaging to the organisation or project extreme, requiring immediate action, as it has potential to be devastating to the organisation or project
Control measures may include:	hierarchy of controls: reduction in likelihood of risks reduction of consequences of risks retention of risks risk aversion transfer of responsibility of risks
Measures of success may include:	costs reductions in impact reductions in likelihood reductions in occurrence

Unit Sector(s)

Unit sector

Competency field

Competency field	Regulation, Licensing and Risk - Risk Management

Co-requisite units

Co-requisite units

BSBSUS201A Participate in environmentally sustainable work practices

Modification History

Not applicable.

Unit Descriptor

Unit descriptor	This unit describes the performance outcomes, skills and knowledge required to effectively measure current resource use and to carry out improvements including reducing the negative environmental impact of work practices. This unit requires the ability to access industry information, and applicable legislative and occupational health and safety (OHS) guidelines. While no licensing, legislative, regulatory or certification requirements apply holistically to this unit at the time of publication, relevant national, state and territory legislation, regulations and codes of practice impact upon this unit.

Application of the Unit

Application of the unit	This unit applies to operators/team members under supervision or guidance, who are required to follow workplace procedures and instructions, and to work in an environmentally sustainable manner. It covers: efficient resource use potential environmental hazards regulatory compliance improving environmental performance (within the scope of competency, authority and own level of responsibility). It addresses the knowledge, processes and techniques necessary to participate in environmentally sustainable work practices.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite units

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Identify current resource use	1.1. Identify workplace environmental and resource efficiency issues 1.2. Identify resources used in own work role 1.3. Document and measure current usage of resources using appropriate techniques 1.4. Record and file documentation measuring current usage, using technology (such as software systems) where applicable 1.5. Identify and report workplace environmental hazards to appropriate personnel
2. Comply with environmental regulations	2.1. Follow workplace procedures to ensure compliance 2.2. Report breaches or potential breaches to appropriate personnel
3. Seek opportunities to improve resource efficiency	3.1. Follow organisational plans to improve environmental practices and resource efficiency 3.2. Work as part of a team, where relevant, to identify possible areas for improvements to work practices in own work area 3.3. Make suggestions for improvements to workplace practices in own work area

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge required for this unit.
Required skills
analytical skills to comply with all relevant legislation associated with job specifications and procedures communication and problem-solving skills to question, seek clarification and make suggestions relating to work requirements and efficiency communication and teamwork skills to recognise procedures; to follow instructions; to respond to change, such as current workplace environmental/sustainability frameworks; and to support team work and participation in a sustainable organisation literacy, numeracy and technology skills to interpret workplace information in relation to work role, and to document and measure resource use technology skills to select and use technology appropriate for a task.
Required knowledge
environmental and resource hazards/risks environmental or sustainability legislation, regulations and codes of practice applicable to own work role OHS issues and requirements organisational structure, and reporting channels and procedures relevant environmental and resource efficiency systems and procedures sustainability in the workplace terms and conditions of employment including policies and procedures, such as daily tasks, employee and employer rights, equal opportunity.

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the following is essential: accessing, interpreting and complying with a range of environment/sustainability legislation and procedural requirements relevant to daily responsibilities accurately following organisational information to participate in and support an improved resource efficiency process and reporting as required developing and/or using tools such as inspection checklists, to collect and measure relevant information on organisation resource consumption, within work role identifying organisational improvements by applying efficient resource use to daily activities knowledge of environmental and resource hazards/risks.
Context of and specific resources for assessment	Assessment must ensure: access to an actual workplace or simulated environment evidence is relevant to the particular workplace role, including work area, equipment, systems, and documentation review of current work area directly relating to own work, to assess measurement of resources used, hazards and compliance individual or team discussion about potential for increased resource efficiency within current work area access to workplace documents, information and resources (such as compliance obligations, enterprise plans, work responsibilities).
Method of assessment	A range of assessment methods should be used t assess practical skills and knowledge. The following examples are appropriate for this unit: direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate observation of demonstrated techniques over time and in a range of situations analysis of responses to case studies and scenarios review of documentation measuring current resource usage evaluation of techniques used to document and measure current usage of resources review of identified and reported workplace environmental hazards evidence of active participation in organisational plans to improve environmental practices and resource efficiency.
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: BSBINN201A Contribute to workplace innovation BSBSMB301A Investigate micro business opportunities BSBWOR202A Organise and complete daily work activities.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Environmental and resource efficiency issues may include:	maximising opportunities to improve business environmental performance minimising environmental risks promoting more efficient production and consumption of natural resources, for example minimising waste by participating in or using a waste management system using resources efficiently such as material usage, energy usage (seeking alternative sources of energy or energy conservation) or efficient water usage
Appropriate techniques may include:	examining and documenting resources in work area examining invoices from suppliers examining relevant information and data measuring resource usage under different conditions reports from other parties involved in the process of identifying and implementing improvements
Compliance may include:	meeting relevant laws, by-laws and regulations or best practice to support compliance in environmental performance and sustainability at each level as required (such as Environmental Protection or Biodiversity Conservation Act): international commonwealth state/territory local government industry organisation
Organisational plans may include:	documented policies and procedures work plans to minimise waste or to increase efficiency of resources such as a green office program, supply chain program for purchasing sustainable products or an environmental management framework
Suggestions may include ideas that help to:	improve energy efficiency increase use of renewable, recyclable, reusable and recoverable resources maximise opportunities such as use of solar power or other alternative forms of energy, where appropriate prevent and minimise risks reduce emissions of greenhouse gases reduce use of non-renewable resources

Unit Sector(s)

Unit sector

Competency field

Competency field	Industry Capability - Sustainability

Co-requisite units

Co-requisite units

BSBWOR301A Organise personal work priorities and development

Modification History

Not applicable.

Unit Descriptor

Unit descriptor	This unit describes the performance outcomes, skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance, and to maintain required levels of competence. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Application of the Unit

Application of the unit	This unit applies to individuals who are skilled operators and apply a broad range of competencies in various work contexts. They may exercise discretion and judgement using appropriate theoretical knowledge of work scheduling and performance improvement to provide technical advice and support to a team.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite units

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Organise and complete own work schedule	1.1. Ensure that work goals and objectives are understood, negotiated and agreed in accordance with organisational requirements 1.2. Assess and prioritise workload to ensure tasks are completed within identified timeframes 1.3. Identify factors affecting the achievement of work objectives and incorporate contingencies into work plans 1.4. Use business technology efficiently and effectively to manage and monitor scheduling and completion of tasks
2. Monitor own work performance	2.1. Accurately monitor and adjust personal work performance through self-assessment to ensure achievement of tasks 2.2. Ensure that feedback on performance is actively sought and evaluated from colleagues and clients in the context of individual and group requirements 2.3. Routinely identify and report on variations in the quality of service and products in accordance with organisational requirements 2.4. Identify signs of stress and effects on personal wellbeing 2.5. Identify sources of stress and access appropriate supports and resolution strategies
3. Coordinate personal skill development and learning	3.1. Identify personal learning needs and skill gaps using self-assessment and advice from colleagues and clients in relation to role and organisational requirements 3.2. Identify, prioritise and plan opportunities for undertaking personal skill development activities in liaison with work groups and relevant personnel 3.3. Access, complete and record professional development opportunities to facilitate continuous learning and career development 3.4. Incorporate formal and informal feedback into review of further learning needs

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge required for this unit.
Required skills
literacy skills to read and understand the organisation's procedures, own work goals and objectives planning skills to organise work priorities and arrangements problem-solving skills to solve routine problems communication skills to give and receive constructive feedback relating to development needs.
Required knowledge
key provisions of relevant legislation from all levels of government that may affect aspects of business operations, such as: anti-discrimination legislation ethical principles codes of practice privacy laws occupational health and safety (OHS) organisational policies, plans and procedures methods to elicit, analyse and interpret feedback principles and techniques of goal setting, measuring performance, time management and personal assessment competency standards and how to interpret them in relation to self methods to identify and prioritise personal learning needs.

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the following is essential: preparing work plans scheduling and prioritising work objectives and tasks knowledge of the principles and techniques of goal setting, measuring performance, time management and personal assessment.
Context of and specific resources for assessment	Assessment must ensure: access to an actual workplace or simulated environment access to office equipment and resources examples of work schedules and performance improvement plans.
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate review of self-assessment documentation outlining learning and development needs analysis of responses to case studies and scenarios demonstration of techniques oral or written questioning to assess knowledge of methods to identify and prioritise personal learning needs evaluation of planning for personal skill development activities and professional development opportunities.
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: other industry capability units.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Work goals and objectives may include:	budgetary targets production targets reporting deadlines sales targets team and individual learning goals team participation
Organisational requirements may include:	access and equity principles and practice business and performance plans defined resource parameters ethical standards goals, objectives, plans, systems and processes legal and organisational policies, guidelines and requirements OHS policies, procedures and programs quality and continuous improvement processes and standards quality assurance and/or procedures manuals
Factors affecting the achievement of work objectives may include:	budget constraints competing work demands environmental factors such as time, weather resource and materials availability technology/equipment breakdowns unforeseen incidents workplace hazards, risks and controls
Business technology may include:	computer applications computers email facsimile machines internet/extranet/intranet modems personal schedulers photocopiers printers scanners
Feedback on performance may include:	formal/informal performance appraisals obtaining feedback from clients obtaining feedback from supervisors and colleagues personal, reflective behaviour strategies routine organisational methods for monitoring service delivery
Signs of stress may include:	absence from work alcohol or other substance abuse conflict poor work performance
Personal wellbeing may include:	cultural emotional social spiritual
Sources of stress may include:	complex tasks cultural issues work and family conflict workloads
Supports and resolution strategies may include:	awareness raising counselling employee assistance programs (EAP) family support group activities job design mediation sharing load time off training
Professional development opportunities may include:	career planning/development coaching, mentoring and/or supervision formal/informal learning programs internal/external training provision performance appraisals personal study quality assurance assessments and recommendations recognition of current competence/skills recognition work experience/exchange/opportunities workplace skills assessment

Unit Sector(s)

Unit sector

Competency field

Competency field	Industry Capability - Workplace Effectiveness

Co-requisite units

Co-requisite units

BSBWOR301B Organise personal work priorities and development

Modification History

Release	Comments
Release 1	This version first released with BSB07 Business Training Package version 6.0 Revised unit. Performance criteria and required skills updated to focus on learning and development practices, KPIs and compliance with policy and procedures. Replaces BSBWOR301A Organise personal work priorities and development

Unit Descriptor

This unit describes the performance outcomes, skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance, and to maintain required levels of competence. Operators may exercise discretion and judgement using appropriate theoretical knowledge of work scheduling and performance improvement to provide technical advice and support to a team.

Application of the Unit

This unit applies to individuals who are skilled operators and apply a broad range of competencies in various work contexts.

Licensing/Regulatory Information

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Pre-Requisites

Not applicable.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Element	Performance Criteria
Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

1. Organise and complete own work schedule	1.1 Ensure that work goals, objectives or KPIs are understood, negotiated and agreed in accordance with organisational requirements 1.2 Assess and prioritise workload to ensure tasks are completed within identified timeframes 1.3 Identify factors affecting the achievement of work objectives and incorporate contingencies into work plans 1.4 Use business technology efficiently and effectively to manage and monitor scheduling and completion of tasks
2. Monitor own work performance	2.1 Accurately monitor and adjust personal work performance through selfassessment to ensure achievement of tasks and compliance with legislation and work processes or KPIs 2.2 Ensure that feedback on performance is actively sought and evaluated from colleagues and clients in the context of individual and group requirements 2.3 Routinely identify and report on variations in the quality of and products and services according to organisational requirements 2.4 Identify signs of stress and effects on personal wellbeing 2.5 Identify sources of stress and access appropriate supports and resolution strategies
3. Coordinate personal skill development and learning	3.1 Identify personal learning and professional development needs and skill gaps using selfassessment and advice from colleagues and clients in relation to role and organisational requirements 3.2 Identify, prioritise and plan opportunities for undertaking personal skill development activities in liaison with work groups and relevant personnel 3.3 Access, complete and record professional development opportunities to facilitate continuous learning and career development 3.4 Incorporate formal and informal feedback into review of further learning needs

Required Skills and Knowledge

This section describes the skills and knowledge required for this unit.

Required skills

communication skills to give and receive constructive feedback relating to development needs

literacy skills to read and understand the organisation’s procedures

planning skills to organise work priorities according to work goals and objectives

problemsolving skills to solve routine problems

selfmanagement skills to:

comply with policies and procedures

consistently evaluate and monitor own performance

seek learning opportunities.

Required knowledge

key provisions of relevant legislation from all levels of government that may affect aspects of business operations, such as:

antidiscrimination legislation

ethical principles

codes of practice

privacy laws

occupational health and safety (OHS)

organisational policies, plans and procedures

methods to elicit, analyse and interpret feedback

principles and techniques of goal setting, measuring performance, time management and personal assessment

competency standards and how to interpret them in relation to self

methods to identify and prioritise personal learning needs.

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the following is essential: preparing work plans scheduling and prioritising work objectives and tasks knowledge of the principles and techniques of goal setting, measuring performance, time management and personal assessment.
Context of and specific resources for assessment	Assessment must ensure: access to an actual workplace or simulated environment access to office equipment and resources examples of work schedules and performance improvement plans.
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate review of selfassessment documentation outlining learning and development needs analysis of responses to case studies and scenarios demonstration of techniques oral or written questioning to assess knowledge of methods to identify and prioritise personal learning needs evaluation of planning for personal skill development activities and professional development opportunities.
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Work goals and objectives may include:	budgetary targets production targets reporting deadlines sales targets team and individual learning goals team participation.
KPIs may include:	key performance indicators on customer satisfaction key performance indicators on customer effort monitoring time taken to answer calls operating within reporting protocols score tools such as net promoter understanding metrics.
Organisational requirements may include:	access and equity principles and practice business and performance plans defined resource parameters ethical standards goals, objectives, plans, systems and processes legal and organisational policies, guidelines and requirements OHS policies, procedures and programs quality and continuous improvement processes and standards quality assurance and/or procedures manuals.
Factors affecting the achievement of work objectives may include:	budget constraints competing work demands environmental factors such as time, weather resource and materials availability technology/equipment breakdowns unforeseen incidents workplace hazards, risks and controls.
Business technology may include:	computer applications computers email facsimile machines internet/extranet/intranet modems personal schedulers photocopiers printers scanners.
Feedback on performance may include:	formal/informal performance appraisals obtaining feedback from clients obtaining feedback from supervisors and colleagues personal, reflective behaviour strategies routine organisational methods for monitoring service delivery.
Products and services may include:	either products or services goods ideas infrastructure private or public sets of benefits.
Signs of stress may include:	absence from work alcohol or other substance abuse conflict poor work performance.
Personal wellbeing may include:	cultural emotional social spiritual.
Sources of stress may include:	complex tasks cultural issues work and family conflict workloads.
Supports and resolution strategies may include:	awareness raising counselling employee assistance programs (EAP) family support group activities job design mediation sharing load time off training.
Professional development opportunities may include:	career planning/development coaching, mentoring and/or supervision formal/informal learning programs internal/external training provision performance appraisals personal study quality assurance assessments and recommendations recognition of current competence/skills recognition work experience/exchange/opportunities workplace skills assessment.

Unit Sector(s)

Industry Capability – Workplace Effectiveness

Custom Content Section

Not applicable.

BSBWOR402A Promote team effectiveness

Modification History

Not applicable.

Unit Descriptor

Unit descriptor	This unit describes the performance outcomes, skills and knowledge required to promote teamwork. It involves developing team plans to meet expected outcomes, leading the work team, and proactively working with the management of the organisation. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Application of the Unit

Application of the unit	Frontline managers have an important leadership role in the development of efficient and effective work teams. They play a prominent part in team planning, supervising the performance of the team and developing team cohesion. They provide leadership for the team and bridge the gap between the management of the organisation and the team members. As such they must 'manage up' as well as manage their team/s.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite units

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Plan to achieve team outcomes	1.1. Identify, establish and document team purpose, roles, responsibilities, goals, plans and objectives in consultation with team members 1.2. Support team members in meeting expected outcomes
2. Develop team cohesion	2.1. Provide opportunities for input of team members into planning, decision making and operational aspects of work team 2.2. Encourage and support team members to take responsibility for own work and to assist each other in undertaking required roles and responsibilities 2.3. Provide feedback to team members to encourage, value and reward individual and team efforts and contributions 2.4. Recognise and address issues, concerns and problems identified by team members or refer to relevant persons as required
3. Participate in and facilitate work team	3.1. Actively encourage team members to participate in and take responsibility for team activities and communication processes 3.2. Give the team support to identify and resolve problems which impede its performance 3.3. Ensure own contribution to work team serves as a role model for others and enhances the organisation's image within the work team, the organisation and with clients/customers
4. Liaise with management	4.1. Maintain open communication with line manager/management at all times 4.2. Communicate information from line manager/management to the team 4.3. Communicate unresolved issues, concerns and problems raised by the team/team members to line manager/management and ensure follow-up action is taken 4.4. Communicate unresolved issues, concerns and problems related to the team/team members raised by line managers/management to the team and ensure follow-up to action is taken

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge required for this unit.
Required skills
communication skills to: boost team morale deal with team conflict deliver messages from management facilitate discussion mentor and coach leadership skills planning and organising skills.
Required knowledge
organisational goals, objectives and plans organisational policy and procedures framework organisational structure, including organisational chart principles and techniques associated with: delegation and work allocation goal setting group dynamics and processes individual behaviour and difference leadership motivation negotiation planning.

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the following is essential: teamwork plan with details of how it was generated and how it will be monitored so that team goals can be met techniques in communicating information, dealing with team conflict and resolving issues knowledge of organisational goals, objectives and plans.
Context of and specific resources for assessment	Assessment must ensure: access to appropriate documentation and resources normally used in the workplace.
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: analysis of responses to case studies and scenarios direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate observation of demonstrated techniques in working with team dynamics observation of performance in role plays oral or written questioning to assess knowledge of principles and techniques associated with group dynamics and processes evaluation of opportunities provided for input of team members into planning, decision making and operational aspects of work team review of feedback provided to team members review of teamwork plan.
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: other units from the Certificate IV in Frontline Management.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Team purpose, roles, responsibilities, goals, plans and objectives may include:	action plans, business plans and operational plans linked to strategic plans expected outcomes and outputs goals for individuals and the work team individual and team performance plans and key performance indicators occupational health and safety (OHS) responsibilities
Consultation may include:	attending meetings, interviews, brainstorming sessions using email/intranet communications, newsletters or other processes and devices which ensure that all employees have the opportunity to contribute to team and individual effectiveness using mechanisms to provide feedback to the work team in relation to consultation outcomes
Responsibility for own work may involve:	individual and joint actions individuals and teams
Feedback may refer to:	formal/informal gatherings between team members where there is communication on work related matters informal communication of ideas and thoughts on specific tasks, outcomes, decisions, issues or behaviours
Relevant persons may include:	colleagues direct superior or other management representatives OHS committees and other people with specialist responsibilities
Communication may include:	face-to-face formal/informal interaction verbal, written or electronic communication
Line manager/management may refer to:	direct superior or other management representatives

Unit Sector(s)

Unit sector

Competency field

Competency field	Management and Leadership - Management

Co-requisite units

Co-requisite units

BSBWOR502A Ensure team effectiveness

Modification History

Not Applicable

Unit Descriptor

This unit describes the performance outcomes, skills and knowledge required to facilitate all aspects of teamwork within the organisation. It involves taking a leadership role in the development of team plans, leading and facilitating teamwork and actively engaging with the management of the organisation.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Application of the Unit

This unit applies to managers and addresses the need for managers to facilitate work teams and to build a positive culture within work teams. The unit takes a systematic and planned approach to developing teams. It includes the soft skills as well as more structured approaches to the management of teams.

At this level, work will normally be carried out within complex and diverse methods and procedures which require the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.

Licensing/Regulatory Information

Not Applicable

Pre-Requisites

Not Applicable

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Establish team performance plan	1.1. Consult team members to establish a common understanding of team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives 1.2. Develop performance plans to establish expected outcomes, outputs, key performance indicators and goals for work team 1.3. Support team members in meeting expected performance outcomes
2. Develop and facilitate team cohesion	2.1. Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team 2.2. Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities 2.3. Provide feedback to team members to encourage, value and reward individual and team efforts and contributions 2.4. Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed
3. Facilitate teamwork	3.1. Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes 3.2. Support the team in identifying and resolving work performance problems 3.3. Ensure own contribution to work team serves as a role model for others and enhances the organisation's image for all stakeholders
4. Liaise with stakeholders	4.1. Establish and maintain open communication processes with all stakeholders 4.2. Communicate information from line manager/management to the team 4.3. Communicate unresolved issues, concerns and problems raised by team members and follow-up with line manager/management and other relevant stakeholders 4.4. Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders

Required Skills and Knowledge

This section describes the skills and knowledge required for this unit.
Required skills
training skills to mentor and coach team members communication skills to explain team goals, to address team conflict and to build an environment of trust planning and organisational skills to keep team on track and focussed on work outcomes.
Required knowledge
group behaviour models for conflict resolution.

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the following is essential: range of techniques that can be used to build work teams, strengthen communications in the team and resolve conflict methods for engaging with stakeholders and obtaining advice from outside the work team, to ensure team is focussed and on track knowledge of group behaviour.
Context of and specific resources for assessment	Assessment must ensure: access to appropriate documentation and resources normally used in the workplace.
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: analysis of responses to case studies and scenarios assessment of written reports demonstration of team building techniques direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate observation of performance in role plays review of performance plans developed for work team review of policies and procedures developed to ensure team members take responsibility for own work.
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: other units from the Diploma of Management.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Consultation may refer to:	conducting meetings, interviews, brainstorming sessions, email/intranet communications, newsletters or other processes and devices which ensure that all employees have the opportunity to contribute to team and individual performance plans mechanisms used to provide feedback to the work team in relation to outcomes of consultation
Accountabilities may refer to:	responsibilities as defined in position descriptions, codes of conduct/behaviour, duty statements or similar statement of conduct outlining responsibilities/actions/performance
Performance plans may refer to:	individual performance plans linked to team goals team plans based on work assignments and responsibilities
Outcomes, outputs, key performance indicators may refer to agreed:	changes in work roles and responsibilities improved individual and team, performance and participation improvements to systems, operations measures for monitoring and evaluating the efficiency or effectiveness of systems or services quality standards and expectations targets for productivity improvements such as reduced downtime, higher production levels, decreases in absenteeism targets for training and development
Strategies may refer to:	clarification of roles and expectations electronic communication devices and processes, such as intranet and email communication systems, to facilitate input long-term or short-term plans factoring in opportunities for team input mentoring and 'buddy' systems to support team members in providing input newsletters and briefings training and development activities
Policies and procedures may refer to:	organisational guidelines and systems that govern operational functions procedures that detail the activities that must be carried out for the completion of actions and tasks Standard Operating Procedures
Processes may refer to:	brainstorming options with the team for addressing concerns creating a matrix of issues and concerns and distributing for comment discussions with individuals regarding their concerns distributing drafts for comment with a range of options for resolution of concerns training and development sessions
Stakeholders may include:	Board members business or government contacts funding bodies union/employee groups and representatives work team
Line manager/management may refer to:	chief executive officer direct superior other management representatives

Unit Sector(s)

Management and Leadership - Management

BSBWRK509A Manage industrial relations

Modification History

Not applicable.

Unit Descriptor

Unit descriptor	This unit describes the performance outcomes, skills and knowledge required to manage industrial relations matters within an organisation, with day to day involvement. It includes strategic planning and policy development for industrial relations as well as negotiation, conflict management and dispute resolution. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Application of the Unit

Application of the unit	This unit applies to individuals with a well established, sound theoretical knowledge base in human resources management and industrial relations who are proficient in using a range of specialised technical and managerial techniques to plan, carry out and evaluate their own work and/or the work of a team. They may or may not have responsibility for supervising the work of others but are authorised to oversee industrial relations in the organisation. However they will have knowledge of current industrial relations trends and legislation. The unit addresses staff who have responsibility for working across the organisation to ensure that there is a policy infrastructure which ensures legislative compliance and clarifies issues. It also addresses the requirement for responding to industrial conflict and grievances.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite units

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Develop industrial relations strategies/policies	1.1. Analyse strategic plans and operational plans to determine long-term industrial relations objectives 1.2. Analyse existing industrial relations performance in relation to strategic industrial relations objectives 1.3. Evaluate options in terms of cost benefit, risk analysis and current legislative requirements 1.4. Establish industrial relations strategies/policies within the management team 1.5. Identify the knowledge and skills needed by management and the workforce to effectively implement these strategies/policies
2. Implement industrial relations strategies/policies and plans	2.1. Develop an implementation plan and contingency plan for the industrial relations strategies/policies 2.2. Make arrangements for training and development in accordance with identified needs, to support the industrial relations plan 2.3. Undertake associated industrial relations activities to agree to changes required by policies or implementation plan 2.4. Ensure procedures for addressing grievances and conflict are properly documented 2.5. Communicate key issues about procedures for addressing grievances and conflict
3. Manage negotiations, conflict and disputes	3.1. Train individuals in conflict management techniques/procedures 3.2. Identify and where possible alleviate or eliminate, sources of conflict or grievance in accordance with legal requirements 3.3. Check documentation and other information sources to clarify issues in dispute 3.4. Obtain expert or specialist advice and/or refer to precedents, if required 3.5. Determine desired negotiation outcomes, negotiation strategy and negotiation timeframes 3.6. Advocate the organisation's position in negotiation to obtain agreement 3.7. Document and if necessary, certify the agreed outcomes with the relevant jurisdiction 3.8. Implement agreements 3.9. Take remedial action where groups or individuals fail to abide by agreements

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge required for this unit.
Required skills
communication skills to advocate, consult, negotiate and mediate conflict innovation and problem-solving skills to manage sensitive and important issues planning and time management skills to meet critical deadlines, to sequence tasks, to prepare submissions and to present cases.
Required knowledge
enterprise and workplace bargaining processes key entities in the Australian industrial relations system, including courts and tribunals, trade unions, employer bodies relevant industrial, occupational health and safety, equal opportunity and anti-discrimination legislation in both the Commonwealth and state jurisdictions.

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the following is essential: demonstrated understanding of contemporary industrial issues and legislation documented strategies and procedures for dealing with grievances and disputes performance of negotiation/conflict resolution techniques knowledge of relevant legislation.
Context of and specific resources for assessment	Assessment must ensure: access to appropriate documentation and resources normally used in the workplace.
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: analysis of responses to case studies and scenarios assessment of written reports on industrial issues direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate observation of demonstrated techniques in negotiation and case presentation observation of presentations oral or written questioning to assess knowledge of industrial relations legislation review of documentation outlining long-term industrial relations objectives review of implementation plan and contingency plan evaluation of documentation communicating key issues about procedures for addressing grievances and conflict.
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: other units from the Diploma of Human Resource Management.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Long-term industrial relations objectives may relate to:	effective management of grievances, conflict situations and dispute resolution procedures employee commitment employee satisfaction job design negotiation outcomes organisational culture relations with unions or other peak bodies restructuring salary, remuneration, benefits or bonuses workforce planning workplace reform
Cost benefit means:	calculation to determine whether the results/outcomes of a particular course of action are sufficient to justify the costs and risks in taking that action
Risk analysis means:	determination of the likelihood of a negative event preventing the organisation meeting its objectives and the likely consequences of such an event on organisational performance
Implementation plan may include:	documented objectives, methodology and timeframe project plan
Associated industrial relations activities may include:	clarification of terms and conditions of employment of those persons affected consultation with employee representatives including unions and elected staff representatives ensuring the legality of proposed strategies, policies and initiatives referring to employer representatives for advice and support
Conflict management techniques/procedures may include:	controlling difficult situations using legal remedies dispute resolution procedures negotiating/bargaining
Certify refers to:	Australian Workplace Agreements workplace collective agreements

Unit Sector(s)

Unit sector

Competency field

Competency field	Workforce Development - Workplace Relations

Co-requisite units

Co-requisite units

CHCCAR501B Conduct career guidance interview

Modification History

Not Applicable

Unit Descriptor

Descriptor	This unit describes the knowledge and skills required to work with clients to assist them to identify their career interests and options and to assist them to make decisions to match informed career decisions

Application of the Unit

Application	This unit applies to assisting clients in career guidance Service delivery may take place in a range of settings

Licensing/Regulatory Information

Not Applicable

Pre-Requisites

Not Applicable

Employability Skills Information

Employability Skills	This unit contains Employability Skills

Elements and Performance Criteria Pre-Content

Elements define the essential outcomes of a unit of competency.	The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Initiate exploratory activities with the client	1.1 Put in place client interview arrangements to facilitate interactive sessions and to establish rapport with the client 1.2 Greet client and establish areas of interest 1.3 Clarify the role of the career guidance worker and client expectations of the client of the organisation 1.4 Explain rights and responsibilities of client 1.5 Clarify client's expectations and needs to ensure their issues and motivations are suited to career guidance situation 1.6 Collect and document client information in accordance with organisation procedures 1.7 Apply appropriate questioning techniques and reflective listening to identify needs and interests of the client 1.8 Use a range of appropriate career exploratory activities to assist clients to focus their career search activities 1.9 Apply current knowledge of labour market and career information to conduct client interview 1.10 Implement processes to maintain client confidentiality in accordance with organisation policies and procedures
2. Facilitate client identification of career interests and needs	2.1 Provide appropriate career exploration activities and career self-assessment instrument/s for self administration by the client, according to the scope of work role and organisation requirements 2.2 Modify self-assessment instrument/s if required, to match client needs and cultural variations 2.3 Provide appropriate guidance, support and monitoring to ensure self administration of career assessment instruments can proceed 2.4 Conduct follow up interviews with the client to confirm outcomes of self-assessment and assist clients to explore options that match to their self assessment outcomes 2.5 Assist client to identify areas where they want to take action
3. Assist client to develop a strategy to address their needs and interests	3.1 Assist client to prioritise areas for further investigation 3.2 Provide client with information about how their self assessment relates to job profiles, educational and training pathway requirements and employment opportunities 3.3 Assist client to identify workable strategies to address their priority interest areas 3.4 Assist client to develop their own action plans to address their preferences and needs 3.5 Identify areas where clients may require referral to specialists agencies or other professionals 3.6 Identify the range of support services able to be provided to the client by the organisation and other organisations 3.7 Develop and implement an ongoing plan with the client defining any additional support required 3.8 Implement processes to evaluate the effectiveness of services and support provided to the client

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level required for this unit.
Essential knowledge: The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include knowledge of: Accepted methods for defining jobs Theoretical foundations and framework that underpin career guidance activities Factors influencing individual decision-making Current labour market trends Occupational groups, clusters and networks Pathways to occupational areas Law and policy that impacts on employment Good working knowledge of local employment options and support networks available Role and responsibilities of self and other staff in the organisation Clients rights and responsibilities in the organisation Knowledge specific to working with people from culturally and linguistically diverse backgrounds Knowledge of education and training options and pathways
Essential skills: It is critical that the candidate demonstrate the ability to: Apply a knowledge of career guidance theory and practice Apply a current knowledge of the world of work Collect relevant financial information to determine client's needs and interests Provide accurate and relevant information particularly in respect to career matters Assess the need of the client to be referred to other services In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to: Conduct research to maintain currency of information, including effective use of relevant information technology in line with occupational health and safety (OHS) guidelines Apply high level computer skills Demonstrate a non-judgemental approach to working with people Work with cultural sensitivity Apply verbal and non-verbal communication skills Demonstrate referral skills Apply problem solving and analytical skills

Evidence Guide

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:	The individual being assessed must provide evidence of specified essential knowledge as well as skills This unit is best assessed in the workplace or in a simulated workplace under the normal of range conditions Assessment should be gathered on one or more occasions but must reflect the normal range of client situations encountered in the workplace
Access and equity considerations:	All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work All workers should develop their ability to work in a culturally diverse environment In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:	This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged Resources required for assessment include: access to appropriate workplace where assessment can take place, or simulation of realistic workplace setting for assessment
Method of assessment:	Assessment may include observation, questioning and evidence gathered from the workplace environment Workplace evidence can be testimonials, portfolios or copies of completed workplace records/ documentation
Related units:	This unit of competency is recommended to be assessed in conjunction with related units: CHCCOM403A Use targeted communication skills to build relationships CHCES411A Collect, analyse and apply labour market information

Range Statement

RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Career exploration activities include:	Discussion and simple inventories on interests, values, skills and motivation
Client interview arrangements include:	Arranging seating Access to computers Ready access to career information Establishing timeframes for the session Establishing roles and responsibilities
Response to requests for information will take into consideration the client's:	Language and literacy level Cultural factors Previous contact Disabilities
Career self assessment instrument/s may be:	Paper based and computer generated
Modify self assessment instrument may include:	Translation Explaining terminology Removing culturally biased information Contextualisation to local conditions
Career information includes:	National job information and data Local employment information Information on employment conditions Information on training requirements
Information on the service and other relevant services may be delivered in the form of:	Informal discussion Published material, newsletters/circulars, leaflets/brochures Correspondence/written reports Audio-visual Posters/graphic representation
Information may be given about the following types of services:	Government and non government services e.g. education/training, employment, social/recreation, counselling, financial, self help, advocacy, transport People with relevant special qualities, knowledge and/or expertise Government allowances, pensions and benefits Cross cultural services
Appropriate services may include:	Centrelink Support agencies for mental health, domestic violence, alcohol and other drugs (AOD) issues etc. Accommodation agencies including emergency housing agencies Local community support networks Financial assistance agencies Emergency relief agencies Dispute Resolution Services Recruitment services

Unit Sector(s)

Not Applicable

CPPSEC1007A Apply walk through metal detection procedures

Modification History

Not Applicable

Unit Descriptor

Unit descriptor	This unit of competency specifies the outcomes required to screen persons using walk through metal detection equipment procedures in a security screening environment. It requires knowledge and understanding of procedures to prepare and operate walk through metal detection equipment, appropriate screening methods, the range of potential security risks and appropriate response procedures. A basic understanding of legislation which may relate to potential security risk situations is also required. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Application of the Unit

Application of the unit	This unit of competency has wide application in a range of work roles in the security industry (such as an airport). Competency requires the attainment of knowledge and understanding under supervision of potential security risk situations and appropriate response procedures.

Licensing/Regulatory Information

Refer to Unit Descriptor

Pre-Requisites

Not Applicable

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and/or the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Identify legislative and organisational requirements.	1.1 Basic legislative and organisational requirements relevant to the use of walk through metal detectors are identified and explained. 1.2 Organisational security procedures are identified and explained. 1.3 Duty of care requirements are identified and explained. 1.4 Own level of authority, role and responsibilities are identified and explained. 1.5 Role of designated personnel for security response is identified and explained 1.6 Occupational Health and Safety (OHS) requirements are identified and explained.
2 Identify walk through metal detection procedures.	2.1 Preparation and testing procedures for walk through metal detection equipment are identified and explained. 2.2 Standard operating procedures for walk through metal detection equipment are identified and explained. 2.3 Screening methods and procedures are identified and explained. 2.4 Special screening requirements and appropriate screening methods are identified and explained. 2.5 Positive alarm response procedures are identified and explained.
3 Identify security risks.	3.1 Potential security risks relevant to security screening operations are identified and explained. 3.2 General procedures for monitoring security of a screening environment are identified and explained. 3.3 Factors which increase security risk are identified and explained. 3.4 Types and purpose of security equipment are identified and explained. 3.5 Emergency and evacuation procedures are identified and explained. 3.6 Procedures for first aid response are identified and explained.
4 Identify security risk reporting processes.	4.1 Organisational procedures for reporting security risks in a security screening environment are identified and explained. 4.2 Chain of command of designated personnel is identified and explained. 4.3 Communication channels and modes are identified and explained. 4.4 Communication equipment appropriate to the purpose is identified and explained. 4.5 Organisational documentation requirements are identified and explained.

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge and their level required for this unit.
Required skills
comprehension skills to: explain general procedures for monitoring security in a securing screening environment explain methods, techniques and equipment involved when screening persons including those with special requirements (eg infants, persons with special needs) explain procedures for preparing, testing and using walk through metal detectors explain procedures for reporting identified security risks or incidents in a security screening environment explain security equipment operation, systems and procedures in accordance with organisational policy explain the basic security legislative requirements which will be applicable to own work environment and role explain the chain of command and communication channels explain the general methods for observing potential security risks or suspicious behaviour explain the general response procedures for the detection of prohibited items (eg weapons) explain the range of potential security risks or incidents relevant to a security screening environment explain the range of potential security risks or incidents relevant to using walk through metal detectors communication, interpersonal and literacy skills to: ask effective questions clarify security procedures give accurate verbal or written descriptions of security risks or incidents interpret selected pictorial, graphical and written signs and instructions relay information to others.
Required knowledge
applicable commonwealth, state or territory legislation relevant to own work environment and role applicable OHS requirements communication chain of command communication modes and security equipment and systems relevant to own work environment customer service principles and standards duty of care requirements of self and others general methods for observing incidents and monitoring risks within a security screening environment general procedures for emergency, evacuation and first aid response general procedures for reporting identified security risks or suspicious behaviour general procedures for reporting the detection of prohibited items (eg weapons) guidelines for use of force methods and techniques for using walk through metal detectors to screen personal effects and persons including those with special requirements (eg infants, persons with special needs) organisational procedures for responding to positive alarms own responsibilities to comply with safe working practices personal presentation requirements potential security risk situations relevant to a security screening environment role of designated personnel for security response signs or indications that items (eg packages, baggage) have been left unattended surveillance techniques.

Evidence Guide

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	A person who demonstrates competency in this unit must be able to provide evidence of understanding and knowledge of the following: applicable legislative, organisational and OHS requirements relevant to the use of walk through metal detection equipment in a security screening environment including duty of care requirements, and own role, responsibilities and level of authority applicable organisational policies and procedures and industry codes of practice relevant to security screening in a range of contexts and situations general procedures for emergency, evacuation and first aid response general procedures for monitoring a security screening environment general procedures for reporting identified security risks or suspicious behaviour to designated personnel including the use of appropriate communication equipment and modes general procedures for responding to the detection of metal on a person's body or within personal effects general procedures for the preparation, testing and operation of walk through metal detection equipment the range of potential security risks relating to a security screening environment.
Context of and specific resources for assessment	Context of assessment includes: a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement. Resource implications for assessment include: access to a suitable venue and equipment access to plain English version of relevant statutes and procedures work schedules, organisational policies and duty statements assessment instruments including personal planner and assessment record book access to a registered provider of assessment services. Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Method of assessment	This unit of competency should be assessed using questioning of underpinning knowledge and skills.
Guidance information for assessment	Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge. Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical. Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Legislative requirements may relate to:	applicable Crimes Acts and Codes Australian standards, quality assurance and certification requirements Aviation Transport and Maritime Transport Acts and Regulations award and enterprise agreements consumer law general 'duty of care' responsibilities privacy and confidentiality relevant commonwealth, state and territory legislation which affect organisational operation: anti-discrimination and diversity equal employment opportunity industrial relations OHS relevant industry codes of practice security licensing or certification Trade Practices and Fair Trading Acts.
Organisational requirements may relate to:	access and equity policy, principles and practice client service standards code of conduct code of ethics communication channels and reporting procedures emergency and evacuation procedures employer and employee rights and responsibilities OHS policies, procedures and programs organisational goals, objectives, plans, systems and processes policies and procedures relating to own role, responsibility and delegation reporting systems, procedures and processes security licensing.
Walk through metal detection equipment may relate to:	an electronic device in an upright configuration capable of being used in a security screening environment for the detection of metal by magnetic induction as the subject person walks through the detection zone.
Security procedures may relate to:	equipment, eg alarms members of the public premises staff surveillance.
Duty of care requirements:	relate to the legal responsibility under "duty of care" to do everything reasonably practicable to protect others from harm may relate to own responsibilities to comply with safe working practices including activities which require licences or certificates of competency.
Designated personnel may include:	emergency services (eg police, ambulance, fire brigade, emergency rescue) first aid officer OHS representatives security personnel supervisor.
Occupational Health and Safety (OHS) requirements may relate to:	controlling and minimising risks correct manual handling including shifting, lifting and carrying first aid identifying and reporting hazards and risks knowledge of emergency and evacuation procedures transporting and storing cash, people, property and dangerous goods using and maintaining equipment using and maintaining personal protection equipment using and storing hazardous materials and substances.
Special screening requirements may be required for:	a person in a wheelchair who may or may not be able to stand unassisted a person not in a wheelchair but who requires a walking aid a person who is hearing impaired a person who is vision impaired a person who is vision impaired who has an assistance animal eg a guide dog a person who requires the assistance of a carer a person with a prosthetic device, body brace or other medical device.
Positive alarm may relate to:	the audible and/or visible alarm produced by the walk through metal detection equipment when indicating the presence of a target amount of ferrous metal inside the frame of the walk through metal detection equipment according to the operating program of the walk through metal detection equipment.
Security risks may include:	injury to persons eg staff, members of the public persons carrying prohibited items eg weapons persons causing a public nuisance persons demonstrating suspicious behaviour persons under the influence of intoxicating substances persons with criminal intent terrorism unattended packages or baggage violence or physical threats.
General procedures for monitoring may include:	following designated organisational procedures maintaining vigilance and awareness of security while at work to promptly recognise risks or incidents observing individual or group behaviour recording details of observed risk situations.
Security equipment may include:	alarms communication equipment locked and secure areas walk through metal detection equipment.
Procedures for reporting security risks may include:	completing documentation such as logs, journals and activity reports completing police reports completing written and computer reports contacting designated personnel recording security risk and incident details requesting security assistance.
Communication channels may include:	direct line supervision paths formal communication pathways lateral supervision paths organisational networks.
Communication modes may include:	alarms call codes and signs electronic communication hand signals verbal communication written communication.
Communication equipment may include:	megaphone mobile telephone public address system telephone two-way radio.

Unit Sector(s)

Unit sector	Security

Competency field

Competency field	Operations

CPPSEC1008A Apply hand-held metal detection procedures

Modification History

Not Applicable

Unit Descriptor

Unit descriptor	This unit of competency specifies the outcomes required to apply hand-held metal detection procedures in a security screening environment. It requires knowledge and understanding of procedures to prepare and operate hand-held metal detectors, appropriate screening methods, the range of potential security risks and appropriate response procedures. A basic understanding of legislation which may relate to potential security risk situations is also required. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Application of the Unit

Application of the unit	This unit of competency has wide application in a range of work roles in the security industry (such as an airport). Competency requires the attainment of knowledge and understanding under supervision of potential security risk situations and appropriate response procedures.

Licensing/Regulatory Information

Refer to Unit Descriptor

Pre-Requisites

Not Applicable

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and/or the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Identify legislative and organisational requirements.	1.1 Basic legislative and organisational requirements relevant to the use of hand-held metal detectors are identified and explained. 1.2 Organisational security procedures are identified and explained. 1.3 Duty of care requirements are identified and explained. 1.4 Own level of authority, role and responsibilities are identified and explained. 1.5 Role of designated personnel for security response is identified and explained 1.6 Occupational Health and Safety (OHS) requirements are identified and explained.
2 Identify hand-held metal detection procedures.	2.1 Preparation and testing procedures for hand-held metal detectors are identified and explained. 2.2 Standard operating procedures for hand-held metal detectors are identified and explained. 2.3 Screening methods and procedures are identified and explained. 2.4 Special screening requirements and appropriate screening methods are identified and explained. 2.5 Positive alarm response procedures are identified and explained.
3 Identify security risks.	3.1 Potential security risks relevant to security screening operations are identified and explained. 3.2 General procedures for monitoring security of a screening environment are identified and explained. 3.3 Factors which increase security risk are identified and explained. 3.4 Types and purpose of security equipment are identified and explained. 3.5 Emergency and evacuation procedures are identified and explained. 3.6 Procedures for first aid response are identified and explained.
4 Identify security risk reporting processes.	4.1 Organisational procedures for reporting security risks in a security screening environment are identified and explained. 4.2 Chain of command of designated personnel is identified and explained. 4.3 Communication channels and modes are identified and explained. 4.4 Communication equipment appropriate to the purpose is identified and explained. 4.5 Organisational documentation requirements are identified and explained.

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge and their level required for this unit.
Required skills
comprehension skills to: explain general procedures for monitoring security in a securing screening environment explain methods, techniques and equipment involved when screening persons including those with special requirements (eg infants, persons with special needs) explain procedures for preparing, testing and using hand-held metal detectors explain procedures for reporting identified security risks or incidents in a security screening environment explain security equipment operation, systems and procedures in accordance with organisational policy explain the basic security legislative requirements which will be applicable to own work environment and role explain the chain of command and communication channels explain the general methods for observing potential security risks or suspicious behaviour explain the general response procedures for the detection of prohibited items (eg weapons) explain the range of potential security risks or incidents relevant to a security screening environment explain the range of potential security risks or incidents relevant to using hand-held metal detectors communication, interpersonal and literacy skills to: ask effective questions clarify security procedures give accurate verbal or written descriptions of security risks or incidents interpret selected pictorial, graphical and written signs and instructions relay information to others.
Required knowledge
applicable commonwealth, state or territory legislation relevant to own work environment and role applicable OHS requirements communication chain of command communication modes and security equipment and systems relevant to own work environment customer service principles and standards duty of care requirements of self and others general methods for observing incidents and monitoring risks within a security screening environment general procedures for emergency, evacuation and first aid response general procedures for reporting identified security risks or suspicious behaviour general procedures for reporting the detection of prohibited items (eg weapons) guidelines for use of force methods and techniques for using hand-held metal detectors to screen personal effects and persons including those with special requirements (eg infants, persons with special needs) organisational procedures for responding to positive alarms own responsibilities to comply with safe working practices personal presentation requirements potential security risk situations relevant to a security screening environment role of designated personnel for security response signs or indications that items (eg packages, baggage) have been left unattended surveillance techniques.

Evidence Guide

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	A person who demonstrates competency in this unit must be able to provide evidence of understanding and knowledge of the following: applicable legislative, organisational and OHS requirements relevant to the use of hand-held metal detectors in a security screening environment including duty of care requirements, and own role, responsibilities and level of authority applicable organisational policies and procedures and industry codes of practice relevant to security screening in a range of contexts and situations general procedures for emergency, evacuation and first aid response general procedures for monitoring a security screening environment general procedures for reporting identified security risks or suspicious behaviour to designated personnel including the use of appropriate communication equipment and modes general procedures for responding to the detection of metal on a person's body or within personal effects general procedures for the preparation, testing and operation of hand-held metal detectors the range of potential security risks relating to a security screening environment.
Context of and specific resources for assessment	Context of assessment includes: a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement. Resource implications for assessment include: access to a suitable venue and equipment access to plain English version of relevant statutes and procedures work schedules, organisational policies and duty statements assessment instruments including personal planner and assessment record book access to a registered provider of assessment services. Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Method of assessment	This unit of competency should be assessed using questioning of underpinning knowledge and skills.
Guidance information for assessment	Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge. Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical. Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Legislative requirements may relate to:	applicable Crimes Acts and Codes Australian standards, quality assurance and certification requirements Aviation Transport and Maritime Transport Acts and Regulations award and enterprise agreements consumer law general 'duty of care' responsibilities privacy and confidentiality relevant commonwealth, state and territory legislation which affect organisational operation: anti-discrimination and diversity equal employment opportunity industrial relations OHS relevant industry codes of practice security licensing or certification Trade Practices and Fair Trading Acts.
Organisational requirements may relate to:	access and equity policy, principles and practice client service standards code of conduct code of ethics communication channels and reporting procedures emergency and evacuation procedures employer and employee rights and responsibilities OHS policies, procedures and programs organisational goals, objectives, plans, systems and processes policies and procedures relating to own role, responsibility and delegation reporting systems, procedures and processes security licensing.
Hand-held metal detectors may relate to:	portable electronic devices that are capable of detecting metal by magnetic induction while the device is passed over the person or the person's personal effects.
Security procedures may relate to:	equipment, eg alarms members of the public premises staff surveillance.
Duty of care requirements:	relate to the legal responsibility under "duty of care" to do everything reasonably practicable to protect others from harm may relate to own responsibilities to comply with safe working practices including activities which require licences or certificates of competency.
Designated personnel may include:	emergency services (eg police, ambulance, fire brigade, emergency rescue) first aid officer OHS representatives security personnel supervisor.
Occupational Health and Safety (OHS) requirements may relate to:	controlling and minimising risks correct manual handling including shifting, lifting and carrying first aid identifying and reporting hazards and risks knowledge of emergency and evacuation procedures transporting and storing cash, people, property and dangerous goods using and maintaining equipment using and maintaining personal protection equipment using and storing hazardous materials and substances.
Special screening requirements may be required for:	a person in a wheelchair who may or may not be able to stand unassisted a person not in a wheelchair but who requires a walking aid a person who is hearing impaired a person who is vision impaired a person who is vision impaired who has an assistance animal eg a guide dog a person who requires the assistance of a carer a person with a prosthetic device, body brace or other medical device.
Positive alarm may relate to:	the audible alarm produced by the hand-held metal detector when indicating the presence of a target amount of metal within the range of the hand-held metal detector according to the operating program of the hand-held metal detector.
Security risks may include:	injury to persons eg staff, members of the public persons carrying prohibited items eg weapons persons causing a public nuisance persons demonstrating suspicious behaviour persons under the influence of intoxicating substances persons with criminal intent terrorism unattended packages or baggage violence or physical threats.
General procedures for monitoring may include:	following designated organisational procedures maintaining vigilance and awareness of security while at work to promptly recognise risks or incidents observing individual or group behaviour recording details of observed risk situations.
Security equipment may include:	alarms communication equipment hand-held metal detector locked and secure areas.
Procedures for reporting security risks may include:	completing documentation such as logs, journals and activity reports completing police reports completing written and computer reports contacting designated personnel recording security risk and incident details requesting security assistance.
Communication channels may include:	direct line supervision paths formal communication pathways lateral supervision paths organisational networks.
Communication modes may include:	alarms call codes and signs electronic communication hand signals verbal communication written communication.
Communication equipment may include:	megaphone mobile telephone public address system telephone two-way radio.

Unit Sector(s)

Unit sector	Security

Competency field

Competency field	Operations

CPPSEC2001A Communicate effectively in the security industry

Modification History

Not Applicable

Unit Descriptor

Unit descriptor	This unit of competency specifies the outcomes required to apply verbal, non-verbal and written communication skills for effective interaction with people in the security industry. It requires the ability to accurately receive and relay information, and to complete routine correspondence and documentation. The unit also requires the ability to adapt interpersonal styles and techniques to varying social and cultural environments. This unit may form part of the licensing requirements for persons engaged in security operations in those states and territories where these are regulated activities.

Application of the Unit

Application of the unit	This unit of competency has wide application in a range of work roles in the security industry. Work is performed under supervision and competency requires some judgement and decision-making. The knowledge and skills described in this unit are to be applied within relevant legislative and organisational guidelines.

Licensing/Regulatory Information

Refer to Unit Descriptor

Pre-Requisites

Not Applicable

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and/or the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Receive and understand information.	1.1 Information is received and checked against assignment instructions. 1.2 Observation and active listening skills are used to obtain verbal and non-verbal information. 1.3 Information is checked with relevant persons to confirm and summarise understanding. 1.4 Areas of uncertainty or misunderstanding are identified and explained.
2 Communicate with others.	2.1 Communication with others is courteous and reflects understanding and respect for individual social and cultural differences. 2.2 Verbal communication is clear and concise using language appropriate to the audience and assignment instructions. 2.3 Appropriate communication techniques are used to develop and maintain confidence with others. 2.4 Organisational communication channels and equipment are identified and used to accurately exchange information.
3 Record security information.	3.1 Information is recorded using appropriate procedures and materials. 3.2 Written information meets organisational standards for language, accuracy and relevance and can be used for legal purposes. 3.3 Business equipment and technology is used to present concise information in suitable format within designated timeframes. 3.4 Information is maintained in accordance with relevant legislative and organisational requirements.

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge and their level required for this unit.
Required skills
basic information technology communicate effectively using language concepts familiar to young people taking into account age, cognitive (intellectual) ability and English language skills communication skills to relate to people from a range of social, cultural and ethnic backgrounds and varying physical and mental abilities complete basic workplace documentation literacy skills to understand and communicate security information (reading, writing, speaking, numeracy and listening) numeracy skills to estimate time to complete work tasks observation questioning to check understanding solve routine problems summarise information received verbally and electronically receive, interpret and transmit information work effectively on an individual basis and as part of a team.
Required knowledge
approved communication terminology and call signs difference between negative and positive language differences between written and spoken English how to read and use body language to gain confidence of others how to record information which may be used for legal purposes. how to safeguard confidential information how to use business equipment to present information organisational communication channels and procedures organisational standards for the presentation and maintenance of written information own conception and pre-conceptions of diverse cultures phonetic alphabet procedures for reporting information procedures in the event of communications loss types and uses of communications equipment understanding of culture and social practices youth culture and social frameworks.

Evidence Guide

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	A person who demonstrates competency in this unit must be able to provide evidence of: using speaking, reading, observation and listening skills to gather verbal and non-verbal information and summarising understanding with others communicating in a clear and accurate manner which reflects sensitivity to individual social and cultural differences using a range of communication channels and equipment to receive, interpret and transmit clear and accurate verbal information in a form which is preferred and understood by the receiver using a range of communications equipment and technologies to communicate written information in a suitable format, language and structure.
Context of and specific resources for assessment	Context of assessment includes: a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement. Resource implications for assessment include: access to a registered provider of assessment services access to a suitable venue and equipment access to plain English version of relevant statutes and procedures assessment instruments including personal planner and assessment record book work schedules, organisational policies and duty statements. Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Method of assessment	This unit of competency should be assessed using questioning of underpinning knowledge and skills.
Guidance information for assessment	Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate, while ensuring the LLN skill levels required by the competency being assessed are met. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge. Both oral questioning and written assessment should be used to assess underpinning knowledge. Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Information may be from sources which are:	diagrammatic electronic numerical or statistical observed spoken visual or graphic written.
Information may relate to:	assignment instructions or work tasks clients colleagues members of the public messages reports risks, hazards or incidents signage situations or occurrences unusual events.
Assignment instructions may relate to:	assignment objectives and timeframes back-up support or assistance communication equipment and procedures instructions from client, supervisor or colleagues legislative requirements relating to work tasks Occupational Health and Safety (OHS) including use of personal protective clothing and equipment procedures in the event of communication loss resource and equipment needs use of force use of workplace documentation verbal and non-verbal reporting work tasks and procedures.
Relevant persons may include:	clients including young people colleagues members of the public specialist personnel supervisor suppliers of equipment or products technical experts.
Social and cultural differences may be expressed in:	age beliefs, values or practices cognitive (intellectual) ability conventions of gender/sexuality cultural stereotypes dress ethnicity food or diet kinship, family structure and relationships language skills personal history and experiences which may be traumatic physical, emotional and intellectual differences race religious and spiritual observances social conventions traditional practices and observations.
Communication techniques may include:	active listening being non-judgemental being respectful and non-discriminatory to others control of tone of voice, facial expression and body language demonstrating flexibility and willingness to negotiate interpreting non-verbal and verbal messages maintaining professionalism phone technique providing and receiving constructive feedback questioning and paraphrasing to clarify and confirm understanding use of appropriate body language use of communication appropriate to cultural differences use of language concepts familiar to young people use of positive, confident and cooperative language use of two-way communication.
Communication channels may relate to:	communication with team members direct supervision formal reporting requirements organisational networks procedures for communication (including coded messages and use of abbreviations) written signage.
Communication equipment may include:	computer facsimile machine megaphone mobile telephone public address system telephone two-way radio.
Appropriate procedures and materials may relate to:	completion of incident report forms completion of shift logs electronic or paper-based reporting and information management systems hazard or risk notification monitoring software patrol authorities use of databases use of notebooks use of report sheets.
Business equipment and technology may include:	computers and software applications databases email facsimile machines internet, extranet or intranet modems personal schedulers photocopiers printers scanners.
Relevant legislation may relate to:	applicable commonwealth, state or territory legislation which affects work such as Acts covering: anti-discrimination aviation transport security children and young persons liquor maritime transport security OHS privacy registered clubs surveillance devices telecommunications telecommunications (consumer protection and service standards) telecommunications (interception) young offenders Australian standards and quality assurance award and enterprise agreements evidence collection freedom of information licensing arrangements and certification requirements relevant industry codes of practice trade practices use of force.
Organisational requirements may relate to:	client service standards policies for ensuring privacy and confidentiality of information procedures for archiving electronic and hard-copy records procedures for recording, storing and destroying information standard of language, literacy and numeracy required use of organisational equipment and resources.

Unit Sector(s)

Unit sector	Security

Competency field

Competency field	Operations

CPPSEC2002A Follow workplace safety procedures in the security industry

Modification History

Not Applicable

Unit Descriptor

Unit descriptor	This unit of competency specifies the outcomes required to follow Occupational Health and Safety (OHS) procedures to ensure own safety and that of others in a security work environment. It requires the ability to identify and control security risks and hazards, apply appropriate responses within scope of own responsibility, and to share OHS information with team members. This unit may form part of the licensing requirements for persons engaged in security operations in those states and territories where these are regulated activities.

Application of the Unit

Application of the unit	This unit of competency has wide application in a range of work roles in the security industry. Work is performed under routine supervision and competency requires some judgement and decision-making. The knowledge and skills described in this unit are to be applied within relevant legislative and organisational guidelines.

Licensing/Regulatory Information

Refer to Unit Descriptor

Pre-Requisites

Not Applicable

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and/or the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Follow OHS policies and procedures.	1.1 Organisational OHS policies and procedures relevant to own role and responsibilities are complied with in accordance with legislative requirements. 1.2 Organisational procedures for identifying and controlling risks and hazards are reviewed and followed within limits of own authority. 1.3 Organisational procedures and documentation for reporting OHS information are identified and followed. 1.4 All work is conducted using safe operating practices in accordance with OHS, legislative and organisational requirements.
2 Deal with emergency situations.	2.1 Emergency situations are identified and relevant persons promptly notified. 2.2 Emergency procedures are followed correctly within limits of own authority. 2.3 Personal limitations are identified and requests for back-up support or further instruction promptly sought. 2.4 Incidents and responses are accurately reported and documented in accordance with organisational procedures and legislative requirements.
3 Maintain participation in workplace safety.	3.1 OHS information, issues and practices are discussed with colleagues to ensure safety awareness and information exchange. 3.2 Colleague contributions to OHS participative arrangements in the workplace are continually sought and encouraged. 3.3 Feedback is continually sought from colleagues to identify areas for improvement in OHS practices. 3.4 OHS information is accessed and reviewed on a regular basis to ensure currency of own OHS practices.

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge and their level required for this unit.
Required skills
ability to communicate and discuss OHS concerns and information ability to identify common risks and hazards in a security work environment ability to question to check information, seek feedback and identify areas for improvement in OHS practices ability to read and understand common OHS signs and symbols ability to relate to people from a range of social, cultural and ethnic backgrounds and varying physical and mental abilities ability to solve routine problems accurately receive and follow instructions and procedures accurately record and report details of hazards, risks and incidents basic risk assessment numeracy skills to estimate time to complete work tasks observation to maintain safety awareness in work environment.
Required knowledge
basic principles of risk management common types and purpose of Personal Protective Equipment (PPE) designated workplace OHS personnel and first aid officers duty of care requirements of self and others general rights and responsibilities of employers and employees with regard to OHS guidelines relating to use of force methods for ensuring own safety in the workplace OHS hierarchy of controls and procedures for its application organisational communication channels and procedures organisational procedures for emergency and first aid response own responsibilities to comply with safe working practices procedures for reporting risks and hazards and documentation which needs to be completed range and meanings of common OHS signs and symbols range of potential workplace hazards, risks and emergency situations.

Evidence Guide

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	A person who demonstrates competency in this unit must be able to provide evidence of: accurately identifying and following organisational OHS procedures relating to identifying, assessing and reporting risks and hazards within limits of own authority correctly following organisational emergency procedures including notification of relevant persons, request for back-up assistance and accurate reporting of response contributing to, and encouraging the participation of colleagues, in workplace OHS arrangements to ensure a current knowledge and understanding of OHS issues, practices and compliance requirements accurately recording and reporting OHS risks and hazards using standard proformas or documentation.
Context of and specific resources for assessment	Context of assessment includes: a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement. Resource implications for assessment include: access to a registered provider of assessment services access to a suitable venue and equipment access to plain English version of relevant statutes and procedures assessment instruments including personal planner and assessment record book work schedules, organisational policies and duty statements. Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Method of assessment	This unit of competency should be assessed using questioning of underpinning knowledge and skills.
Guidance information for assessment	Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge. Oral questioning and written assessment should be used to assess underpinning knowledge. Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
OHS policies and procedures may relate to:	application of first aid emergency and evacuation response equipment maintenance and use hazard and risk identification and reporting OHS consultation and participative arrangements reporting accidents, incidents, injuries and near misses restraint and apprehension of persons risk assessment and control measures safe operating procedures and instructions for use of equipment and technology security licensing requirements suspected terrorist activity use and maintenance of PPE use of firearms, handcuffs, batons and spray use of force use, storage and disposal of hazardous substances or dangerous items.
Legislative requirements may relate to:	anti-discrimination and diversity Australian standards, codes of practice and regulations award and enterprise agreements duty of care evidence collection licensing arrangements and certification requirements OHS issue resolution relevant commonwealth, state, territory OHS legislation, codes of practice and regulations roles and responsibilities of OHS representatives and committees trade practices use of force.
Risk relates to:	the likelihood of a hazard causing injury or harm.
Security risks may include:	biological hazards chemical spills electrical faults explosives injury to personnel noise, light, heat, smoke persons carrying weapons persons causing a public nuisance persons demonstrating suspicious behaviour persons suffering from emotional or physical distress persons under the influence of intoxicating substances persons with criminal intent persons, vehicles and equipment in unsuitable locations suspicious packages or substances terrorism violence or physical threats.
Procedures for controlling risks may include:	application of the hierarchy of control basic risk assessment communicating OHS information to others complying with safe operating procedures for equipment correct selection, use, storage and maintenance procedures for PPE evacuation maintaining vigilance, awareness and observation in the work environment reporting of identified risks or hazards requests for back-up support or instructions safe lifting and manual handling security of documents, cash, equipment and persons use of fire safety equipment use of reasonable force.
Hazard relates to:	any thing (including an intrinsic property of a thing) or situation with the potential to cause injury or harm.
Hazards may be identified through:	continuous monitoring of work environment debrief and review of security incidents regular informal and informal discussions with colleagues regular inspections of equipment and work area review of workplace health and safety records.
Safe operating practices may include:	following OHS and emergency procedures remaining vigilant and aware while at work requesting back-up support risk and hazard recognition using communication to defuse conflict or potentially dangerous situations working safely around electrical wiring, cables and overhead power lines working safely around tools and equipment.
Organisational requirements may relate to:	access and equity policies, principles and practices client service standards code of conduct code of ethics duty of care emergency and incident response employer and employee rights and responsibilities licensing requirements organisational goals, objectives, plans, systems and processes personnel practices and guidelines policies and procedures relating to own role, responsibility and delegation privacy of information procedures and guidelines for reporting quality and continuous improvement processes restraint and apprehension of persons storage and disposal of information. use of force workplace communication protocols.
Emergency situations may include:	accidents armed or unarmed robbery bomb threats collapse or partial collapse of buildings or structures criminal activity damage to people or property explosion fire natural disasters. spill or release of toxic chemicals or biological substances suspicious packages, objects, people or vehicles terrorism threatening, challenging or aggressive persons.
Relevant persons may include:	clients colleagues emergency services (eg police, ambulance, fire brigade, emergency rescue) first aid officer general public supervisor.
Emergency procedures may relate to:	evacuation first aid response notification of emergency services request for back-up assistance.
Personal limitations may relate to:	difficulties in meeting designated timeframes. legal knowledge licensing requirements need for back-up support or additional resources own competence level scope of own role and responsibilities situational knowledge.
Incidents may include:	accidents resulting in injury fatigue fire security breaches. situations affecting the security of self, others or property theft use of unreasonable force use of weapons.
OHS participative arrangements may relate to:	accessing and exchanging up-to-date information and industry trends relating to OHS to maintain awareness and vigilance. attendance at OHS committee meetings discussions with OHS representatives formal and informal meetings with colleagues to discuss OHS matters.
Feedback may be sought from:	comments from supervisors, colleagues or clients formal and informal discussions and feedback personal reflection security debriefing and review.

Unit Sector(s)

Unit sector	Security

Competency field

Competency field	Operations

CPPSEC2004B Respond to security risk situation

Modification History

Minor additions resulting in a version upgrade, and changes to reference to units throughout CPP07.

Unit Descriptor

This unit of competency specifies the outcomes required to carry out a response to a security risk situation. It requires the ability to identify risks, identify and undertake an appropriate security response, and participate in an evaluation of response activities.

This unit may form part of the licensing requirements for persons engaged in security operations in those states and territories where these are regulated activities.

Application of the Unit

This unit of competency has wide application in the security industry in those roles involving operational activities. Competency requires legal and operational knowledge applicable to relevant sectors of the security industry. The knowledge and skills described in this unit are to be applied within relevant legislative and organisational guidelines.

Licensing/Regulatory Information

Refer to Unit Descriptor

Pre-Requisites

Not applicable.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and/or the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

1	Identify security risk situation.	1.1	Applicable provisions of legislative and organisational requirements relevant to security risk operations are identified and complied with.
1.2	Potential security risk situation is identified and assessed for degree of risk to self, others, property and premises.
1.3	Environmental factors are monitored and changes in characteristics that may impact on security risk situation are identified.
1.4	Occupational Health and Safety (OHS) requirements are identified and appropriate risk control measures to ensure safety of self and others are implemented.
1.5	Requirements for advice or assistance are identified and requested from relevant persons in accordance with organisational procedures.

2	Respond to security risk situation.	2.1	Appropriate response to identified security risk situation is determined and implemented in accordance with organisational procedures.
2.2	Response initiative maximises the safety and security of self, others, property and premises and is carried out within the scope of own responsibility, competence and authority.
2.3	Equipment is used in accordance with manufacturer’s instructions and organisational procedures.
2.4	Appropriate interpersonal techniques and communication channels are used in accordance with organisational procedures.
2.5	Details of security risk situation are documented and maintained in accordance with organisational procedures.

3	Assist in the review of the response to security risk situation.	3.1	Participation in review and debrief processes are carried out in accordance with organisational procedures.
3.2	Observations are accurate and provided in a clear, concise and constructive manner.
3.3	Effects of stress and other issues related to own well-being are recognised and controlled using appropriate stress management techniques.
3.4	Review and debrief findings identify areas for improving future response procedures and reducing effects of stress.
3.5	Relevant documentation is completed and securely maintained with due regard to confidentiality in accordance with organisational procedures.

Required Skills and Knowledge

This section describes the skills and knowledge and their level required for this unit.
Required skills
communicate using appropriate channels and authorities communicate using phonetic alphabet and clear and concise language identify and comply with applicable legal and procedural requirements including licensing requirements identify and comply with security incident response procedures identify situations requiring support or assistance operate security and communications equipment participate in debriefings and provide accurate and concise observations relate to people from a range of social, cultural and ethnic backgrounds and of varying physical and mental abilities select and use appropriate personal protective equipment use basic risk assessment procedures use negotiation techniques to defuse and resolve conflict.
Required knowledge
access rights of a person using an assistance animal to enter public places basic legislation applicable to conduct of security response including that relating to: records and reports which may be used for legal purposes requesting or providing back-up support or assistance collection of evidence use of force and force continuum apprehension, arrest and restraint of persons where applicable potential adverse health effects arising from the use of force or physical restraint in a security response, e.g. death by positional asphyxia search of people and property where applicable anti-discrimination OHS protection of self, people and property use of restraints use and maintenance of batons, handcuffs, spray and firearms. communication channels, codes and signals first aid procedures and their application instructions and procedures for responding to security risk situations legal provisions relating to ‘use of force’ guidelines limits of own responsibility and authority observation and monitoring techniques operational functions and procedures for the use of communications, security and personal protection equipment phonetic alphabet principles of effective communication including interpersonal techniques procedures and requirements for documenting security incidents procedures for establishing a sterile area procedures to contact emergency services and other sources of support processes for reporting, reviewing and debriefing security response range of potential security incidents and appropriate responses signs and indicators of stress techniques for recognising and controlling own stress.

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	A person who demonstrates competency in this unit must be able to provide evidence of: responding to a security risk in a manner that is appropriate for the situation, compliant with applicable legislation and regulations, and within scope of own competence and authority identifying risk factors which might impact on the safety and security of persons, property and premises and taking appropriate response actions to maintain safety of self and others using effective communication processes and equipment to convey clear and accurate information in a form which is preferred and understood by the receiver participating in review and debrief processes to evaluate effectiveness of response and related personal stress, and identifying areas for improvement to future practices and stress reduction.
Context of and specific resources for assessment	Context of assessment includes: a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement. Resource implications for assessment include: access to a registered provider of assessment services access to a suitable venue and equipment access to plain English version of relevant statutes and procedures assessment instruments including personal planner and assessment record book work schedules, organisational policies and duty statements. Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Method of assessment	This unit of competency could be assessed using the following methods of assessment: observation of processes and procedures questioning of underpinning knowledge and skills.
Guidance information for assessment	Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge. Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical. Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Legislative requirements may relate to:	apprehension and powers of arrest Australian standards and quality assurance requirements counter-terrorism crowd control and control of persons under the influence of intoxicating substances force continuum, use of force guidelines general ‘duty of care’ responsibilities inspection of people and property, and search and seizure of goods licensing or certification requirements privacy and confidentiality Prohibited Weapons Act and regulations relevant commonwealth, state or territory legislation, codes and national standards for: anti-discrimination cultural and ethnic diversity environmental issues equal employment opportunity industrial relations OHS relevant industry codes of practice trespass and the removal of persons use of restraints and weapons: batons firearms handcuffs spray.
Relevant legislation may include:	Crimes Act 1900 Firearms Act 1996 and Firearms (General) Regulations 1997 general principles of Common Law Inclosed Lands Protection Act 1901 Law Enforcement (Powers and Responsibilities) Act 2002 Liquor Act 1982 Listening Devices Act 1984 Registered Clubs Act 1976 Security Industry Act 1997 and Regulations 1998 Trade Practices Act Workplace Surveillance Act 2005.
Organisational requirements may relate to:	access and equity policies, principles and practices business and performance plans client service standards code of conduct, code of ethics communication and reporting procedures complaint and dispute resolution procedures emergency and evacuation procedures employer and employee rights and responsibilities OHS policies, procedures and programs own role, responsibility and authority personal and professional development privacy and confidentiality of information quality assurance and continuous improvement processes and standards resource parameters and procedures roles, functions and responsibilities of security personnel storage and disposal of information.
Security risk situation may relate to:	biological hazards bomb threat chemical spills electrical faults explosives injury to personnel noise, light, heat, smoke persons carrying weapons persons causing a public nuisance persons demonstrating suspicious behaviour persons suffering from emotional or physical distress persons under the influence of intoxicating substances persons with criminal intent persons, vehicles and equipment in unsuitable locations prohibited and dangerous items suspicious packages or substances terrorism violence or physical threats.
Environmental factors may relate to:	access to assistance and resources availability of exits and opportunities for escape crowds different degrees of light including low light and darkness presence of several sources of threat time of day weather.
OHS requirements may relate to:	controlling and minimising risks correct manual handling including shifting, lifting and carrying first aid identifying and reporting hazards and risks knowledge of emergency and evacuation procedures transporting and storing dangerous goods using and maintaining equipment: business equipment and technology communications equipment and technology personal protection equipment security equipment and technology using and maintaining firearms using and storing hazardous materials and substances.
Relevant persons may include:	clients colleagues emergency services personnel supervisor.
Response may involve:	apprehension of person(s) establishing a sterile area evacuating the premises isolating area of potential risk isolating risk notifying relevant emergency services agencies providing access for emergency services provision of first aid request for support and assistance restraint of person search of person(s) tactical withdrawal use of empty hand techniques use of negotiation techniques.
Equipment may include:	batons communication equipment: telephone and mobile phone pager portable and mounted two-way radio firearm handcuffs personal protection equipment: high visibility vest body armour slash proof gloves security equipment: electronic screening equipment video cameras and monitors spray.
Interpersonal techniques may involve:	active listening being non-judgemental being respectful and non-discriminatory constructive feedback control of tone of voice and body language culturally aware and sensitive use of language and concepts demonstrating flexibility and willingness to negotiate effective verbal and non-verbal communication maintaining professionalism providing sufficient time for questions and responses reflection and summarising two-way interaction use of plain English use of positive, confident and cooperative language.
Communication channels and processes may relate to:	direct line supervision paths established communication protocols formal communication pathways lateral supervision paths organisational communication networks verbal and non-verbal communication procedures eg pro-words, phonetic alphabet, call signs, coded messages, use of abbreviations, hand signals.
Documentation may include:	incident reports activity logs request for assistance forms vehicle and personnel movements written and electronic reports.
Effects of stress may include:	distraction minimal verbal communication negative body language frustration inability to concentrate increasing aggression over-talking tiredness uncoordinated movements.
Stress management techniques may include:	conscious use of personal recreational activities counselling formal debriefing processes informal exploration of incidents with team members and supporters review of practice and resources.

Unit Sector(s)

Competency field	Operations
Unit sector	Security

Custom Content Section

Not applicable.

CPPSEC2012A Monitor and control individual and crowd behaviour

Modification History

Not Applicable

Unit Descriptor

Unit descriptor	This unit of competency specifies the outcomes required to maintain safety and security of persons, property and premises. It requires the ability to observe and monitor individual and crowd behaviour and identify and respond to potential threats and incidents. This unit may form part of the licensing requirements for persons engaged in security operations in those states and territories where these are regulated activities.

Application of the Unit

Application of the unit	This unit of competency has wide application in the security industry in those roles involving operational activities. Competency requires legal and operational knowledge applicable to relevant sectors of the security industry. The knowledge and skills described in this unit are to be applied within relevant legislative and organisational guidelines.

Licensing/Regulatory Information

Refer to Unit Descriptor

Pre-Requisites

Not Applicable

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and/or the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Prepare for monitoring.	1.1 Applicable provisions of legislative and organisational requirements relevant to assignment instructions are identified and complied with. 1.2 Work tasks are verified and clarified as required with relevant persons. 1.3 Personal dress and presentation is maintained to meet assignment requirements. 1.4 Resources and equipment are confirmed and checked for operational effectiveness and serviceability in accordance with manufacturer's instructions. 1.5 Faulty or damaged equipment is replaced and reported in accordance with organisational procedures. 1.6 Site layout details and communication channels and processes are verified and clarified with relevant persons as required.
2 Monitor individual and crowd behaviour.	2.1 Systematic personal safety checks are conducted on a regular basis in accordance with organisational procedures. 2.2 Crowd and individual behaviour is monitored to ensure the security and safety of persons and property. 2.3 Security status of the venue and crowd is determined and communicated as required to appropriate persons. 2.4 Communication is courteous and professional and interpersonal techniques reflect an awareness of individual social and cultural differences. 2.5 Persons behaving in a potentially disruptive manner are identified and assessed for degree of risk to self, others, property and premises.
3 Identify and respond to security risk situation.	3.1 Potential security risks are identified and assessed for degree of risk. 3.2 Response is formulated and carried out within scope of own role, competence and authority. 3.3 Assistance requirements are identified and requested in accordance with organisational procedures. 3.4 Changing circumstances are monitored and responses are adjusted as required to maintain security. 3.5 Reports are prepared presenting all relevant facts and information in appropriate format, style and structure. 3.6 Relevant documentation is completed and processed in accordance with organisational procedures.

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge and their level required for this unit.
Required skills
communicate effectively with people from different social, cultural and ethnic backgrounds and of varying physical and mental abilities communicate using clear and concise language comply with procedures to assess and control risks to self and others identify and comply with applicable legal and procedural requirements including licensing requirements and 'use of force' guidelines identify and comply with security incident response procedures identify response appropriate to security risk situation identify risk factors and assess degree of risk identify support and assistance requirements monitor crowd behaviour, size, safety and direction operate security and communications equipment record, report and document information relate to people from a range of social, cultural and ethnic backgrounds and of varying physical and mental abilities select and use appropriate personal protection equipment use negotiation techniques to defuse and resolve conflict.
Required knowledge
communication channels, codes and signals emergency and evacuation procedures first aid procedures and their application instructions and procedures for responding to security risk situations legal provisions relating to powers of arrest and 'use of force' guidelines limits of own responsibility and authority methods of restraint negotiation and conflict resolution techniques observation and monitoring techniques operational functions and procedures for the use of communications, security and personal protection equipment principles of effective communication including interpersonal techniques procedures and requirements for documenting security incidents range of potential security incidents and appropriate responses reporting structure and processes site layout and access points.

Evidence Guide

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	A person who demonstrates competency in this unit must be able to provide evidence of: assessing site layout and verifying communication and security requirements prior to assignment completing and processing documentation complying with applicable legislation and procedural requirements to maximise the safety and protection of persons, property and premises observing and monitoring persons and identifying and responding appropriately to potential threats and hazards operating and maintaining security, communications and personal protection equipment using effective communication techniques to give clear and accurate information in a form which is preferred and understood by the receiver and which engages minority groups.
Context of and specific resources for assessment	Context of assessment includes: a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement. Resource implications for assessment include: access to plain English version of relevant statutes and procedures access to a registered provider of assessment services access to a suitable venue and equipment assessment instruments including personal planner and assessment record book work schedules, organisational policies and duty statements. Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Method of assessment	This unit of competency could be assessed using the following methods of assessment: observation of processes and procedures questioning of underpinning knowledge and skills.
Guidance information for assessment	Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge. Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical. Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Legislative requirements may relate to:	apprehension and powers of arrest Australian standards and quality assurance requirements counter-terrorism crowd control and control of persons under the influence of intoxicating substances force continuum, use of force guidelines general 'duty of care' responsibilities inspection of people and property, and search and seizure of goods licensing or certification requirements (eg security industry, casino security etc) privacy and confidentiality relevant commonwealth, state and territory legislation, codes and national standards for: anti-discrimination cultural and ethnic diversity environmental issues equal employment opportunity industrial relations Occupational Health and Safety (OHS) relevant industry codes of practice trespass and the removal of persons use of restraints and weapons: batons firearms handcuffs spray.
Organisational requirements may relate to:	access and equity policies, principles and practices business and performance plans client service standards code of conduct, code of ethics communication and reporting procedures complaint and dispute resolution procedures emergency and evacuation procedures employer and employee rights and responsibilities OHS policies, procedures and programs own role, responsibility and authority personal and professional development privacy and confidentiality of information quality assurance and continuous improvement processes and standards resource parameters and procedures roles, functions and responsibilities of security personnel storage and disposal of information.
Assignment instructions may include:	assignment purpose and objective assignment tasks and procedures assignment timeframe client information incident and security risk response procedures personal presentation requirements personal protection equipment premises location and layout reporting and documentation requirements resource and equipment requirements travel routes and schedules.
Work tasks may relate to:	control of exit from and access to premises crowd control escort of people routine security monitoring of site screening of people.
Relevant persons may include:	clients colleagues emergency services personnel and agencies security personnel supervisor.
Resources and equipment may include:	communication equipment earpiece pager portable and mounted two-way radio telephone and mobile phone maps pen and security notebook personal protection equipment security equipment electronic screening equipment video cameras and monitors security personnel and specialist services transport.
Sites may include:	licensed premises outdoor and indoor venues private functions protests public events sporting events.
Communication channels and processes may relate to:	direct line supervision paths established communication protocols formal communication pathways lateral supervision paths organisational communication networks verbal and non-verbal communication procedures eg pro-words, phonetic alphabet, call signs, coded messages, use of abbreviations, hand signals.
Interpersonal techniques may involve:	active listening being non-judgemental being respectful and non-discriminatory constructive feedback control of tone of voice and body language culturally aware and sensitive use of language and concepts demonstrating flexibility and willingness to negotiate effective verbal and non-verbal communication maintaining professionalism providing sufficient time for questions and responses reflection and summarising two-way interaction use of plain English use of positive, confident and cooperative language.
Social and cultural differences may relate to:	dress and personal presentation food language religion social conventions traditional practices values and beliefs.
Security risks may relate to:	breaches of law eg criminal damage, offences against people, public order, misuse of drugs and alcohol emergencies eg fire, scenes of crime, accidents hazards eg physical, chemical, electrical, psychological, biological threats eg bombs, sabotage, assassination.
Response may involve:	checking identification defusing the situation evacuating the premises isolating area of potential risk isolating risk issuing verbal warnings notifying relevant emergency services agencies offering assistance provision of first aid request for support and assistance restraint of person tactical withdrawal use of basic defensive techniques use of negotiation techniques.
Documentation may include:	activity logs incident reports request for assistance forms security risk and incident details vehicle and personnel movements written and electronic reports.

Unit Sector(s)

Unit sector	Security

Competency field

Competency field	Operations

CPPSEC2014A Operate basic security equipment

Modification History

Not Applicable

Unit Descriptor

Unit descriptor	This unit of competency specifies the outcomes required to operate a range of basic security equipment. It requires knowledge of the functions required to operate equipment and conduct routine maintenance, as well as to report faults and document information. This unit may form part of the licensing requirements for persons who operate basic security equipment in those states and territories where these are regulated activities.

Application of the Unit

Application of the unit	This unit of competency has wide application in the security industry in those roles which involve the use of basic security equipment. Competency requires legal and operational knowledge applicable to relevant sectors of the security industry. The knowledge and skills described in this unit are to be applied within relevant legislative and organisational guidelines.

Licensing/Regulatory Information

Refer to Unit Descriptor

Pre-Requisites

Not Applicable

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and/or the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Select and prepare security equipment.	1.1 Applicable provisions of legislative and organisational requirements relevant to the operation of security equipment are identified and complied with. 1.2 Security equipment required to carry out work tasks is identified and accessed. 1.3 Routine pre-operational checks are carried out in accordance with manufacturer's instructions. 1.4 Training requirements are identified and reported to relevant persons.
2 Operate security equipment.	2.1 Suitable personal protection equipment is selected, used and maintained. 2.2 Security equipment is operated in a safe and controlled manner in accordance with manufacturer's instructions. 2.3 Security equipment is used for its intended purpose and in accordance with assignment instructions. 2.4 Equipment operation is monitored and errors or deficiencies identified and reported in accordance with organisational procedures.
3 Maintain security equipment.	3.1 Security equipment is maintained and stored in accordance with organisational procedures and manufacturer's instructions. 3.2 Work area is cleared and waste materials disposed of in accordance with organisational procedures. 3.3 Faulty or damaged equipment is reported for repair or replacement in accordance with organisational procedures. 3.4 Relevant documentation is completed and securely maintained in accordance with organisational procedures.

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge and their level required for this unit.
Required skills
apply safe workplace practices and procedures carry out routine maintenance on security equipment clean and maintain a safe workplace environment communicate effectively with people from different social, cultural and ethnic backgrounds and of varying physical and mental abilities conduct pre-operational checks on equipment identify and control hazards and risks associated with equipment use identify and report faulty equipment observe ergonomic and conservation requirements relevant to the operation of equipment operate a range of basic security equipment reading skills to understand manufacturer's instructions writing skills to complete documentation and maintain records.
Required knowledge
emergency procedures environmental and waste disposal procedures features and functions of a range of basic security, business and communication equipment licensing requirements for the operation of equipment pre-operational checking functions and procedures procedures to access manufacturer's specifications and other information relevant to the operation of equipment reporting and documentation requirements and processes routine maintenance procedures and repair techniques safe workplace procedures relevant to the operation of basic security equipment workplace procedures for obtaining and storing tools, equipment and materials.

Evidence Guide

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	A person who demonstrates competency in this unit must be able to provide evidence of: conducting pre-operational checks of a range of basic security equipment operating a range of security equipment in accordance with manufacturer's instructions and safety requirements accurately identifying and reporting operational faults and deficiencies in a range of security equipment maintaining a safe and tidy work environment selecting and using appropriate tools and materials to carry out routine maintenance procedures on a range of security equipment.
Context of and specific resources for assessment	Context of assessment includes: a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement. Resource implications for assessment include: access to plain English version of relevant statutes and procedures access to a registered provider of assessment services access to a suitable venue and equipment assessment instruments including personal planner and assessment record book work schedules, organisational policies and duty statements. Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Method of assessment	This unit of competency could be assessed using the following methods of assessment: observation of processes and procedures questioning of underpinning knowledge and skills.
Guidance information for assessment	Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge. Oral questioning and written assessment should be used to assess underpinning knowledge. Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Legislative requirements may relate to:	apprehension and powers of arrest Australian standards and quality assurance requirements counter-terrorism crowd control and control of persons under the influence of intoxicating substances force continuum, use of force guidelines general 'duty of care' responsibilities inspection of people and property, and search and seizure of goods licensing or certification requirements privacy and confidentiality relevant commonwealth, state and territory legislation, codes and national standards for: anti-discrimination cultural and ethnic diversity environmental issues equal employment opportunity industrial relations Occupational Health and Safety (OHS) relevant industry codes of practice telecommunications trespass and the removal of persons use of restraints and weapons: batons firearms handcuffs spray.
Organisational requirements may relate to:	access and equity policies, principles and practices business and performance plans client service standards code of conduct, code of ethics communication and reporting procedures complaint and dispute resolution procedures emergency and evacuation procedures employer and employee rights and responsibilities OHS policies, procedures and programs own role, responsibility and authority personal and professional development privacy and confidentiality of information quality assurance and continuous improvement processes and standards resource parameters and procedures roles, functions and responsibilities of security personnel storage and disposal of information.
Equipment may include:	business equipment calculators ergonomically appropriate chair facsimile machines standard commercial computer software and hardware communications equipment telephone and mobile phone telephone headset pager portable and mounted two-way radio electronic alarm systems screening equipment walk through metal detector hand held wand security equipment electronic screening equipment video cameras and monitors. vehicles cars vans motorcycles. xray equipment.
Work tasks might relate to:	control of exit from and access to premises crowd control escort of people and valuables preparing documents and reports responding to alarms routine security monitoring of premises screening of property and people.
Pre-operational checks may involve:	basic repairs and adjustments checking log books and maintenance register cleaning, priming and tightening procedures minor vehicle maintenance eg checks to oil, water, fuel and tyre pressure observing and monitoring noise levels for correct operation reading and interpreting manufacturer's instructions.
Relevant persons may include:	colleagues equipment manufacturers security consultants security personnel supervisor technical staff.
Personal protection equipment may include:	body armour breathing apparatus fire extinguisher first aid kit gloves head protection knee pads masks protective shield safety boots safety glasses.
Documentation may include:	equipment faults and diagnosis materials used, parts and components replaced operational reports recommended repairs or disposal of equipment repairs and servicing undertaken testing and inspection results written and electronic reports.

Unit Sector(s)

Unit sector	Security

Competency field

Competency field	Operations

CPPSEC2015A Patrol premises

Modification History

Not Applicable

Unit Descriptor

Unit descriptor	This unit of competency specifies the outcomes required to maintain the security of premises and property. It requires the ability to conduct security patrols for a range of sites as a component of a complete zone, and the ability to respond to alarm activations as well as to conduct risk assessment to identify abnormal safety or security concerns. This unit may form part of the licensing requirements for persons engaged in security operations in those states and territories where these are regulated activities.

Application of the Unit

Application of the unit	This unit of competency has wide application in the security industry in those roles involving operational activities. Competency requires legal and operational knowledge applicable to relevant sectors of the security industry. The knowledge and skills described in this unit are to be applied within relevant legislative and organisational guidelines.

Licensing/Regulatory Information

Refer to Unit Descriptor

Pre-Requisites

Not Applicable

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and/or the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Prepare for patrol.	1.1 Applicable provisions of legislative and organisational requirements relevant to patrol operations are identified and complied with. 1.2 Patrol tasks and other assignment instructions are obtained and verified with relevant persons. 1.3 Resource and equipment requirements are confirmed and organised in accordance with organisational procedures. 1.4 Equipment is checked for operational effectiveness and faults or damage reported in accordance with organisational procedures. 1.5 Personal dress and presentation is maintained at all times to professional standards and assignment requirements.
2 Monitor premises and property.	2.1 Patrol is conducted in accordance with site patrol schedules, routes and assignment instructions. 2.2 Systematic personal safety checks are conducted on a regular basis. 2.3 Security systems are operated and maintained in accordance with assignment instructions. 2.4 Security status of the premises and property is monitored and maintained in accordance with assignment instructions. 2.5 Communication channels and processes are used to maintain communication with relevant persons through duration of the assignment.
3 Identify and respond to security risk situation.	3.1 Potential security risks are identified and assessed for degree of risk to self, others, property and premises. 3.2 Response is formulated and carried out within scope of own role, competence and authority. 3.3 Requirements for assistance are identified and sought from relevant persons. 3.4 Changing circumstances are monitored and responses are adjusted as required to maintain security. 3.5 Relevant documentation is completed and securely maintained with due regard to confidentiality in accordance with organisational procedures.

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge and their level required for this unit.
Required skills
communicate using appropriate channels and communication codes and signals determine response appropriate to security risk situation identify and comply with applicable legal and procedural requirements including licensing requirements identify and comply with security incident response procedures identify risk factors and assess degree of risk identify support and assistance requirements interpret alarm signals and respond accordingly operate and maintain a vehicle operate security and communications equipment present a professional image to members of the public and colleagues record, report and document information relate to people from a range of social, cultural and ethnic backgrounds and of varying physical and mental abilities select and use appropriate equipment appropriate to the security task.
Required knowledge
applicable legislative provisions relevant to personal safety, traffic regulations and surveillance activities applicable licensing requirements for mobile and static patrols communication channels, codes and signals difference between procedures for mobile and static patrols first aid procedures and processes for their application general emergency and evacuation procedures indicators or signs of personal stress and strategies to control legal provisions relating to powers of arrest and 'use of force' guidelines limits of own responsibility and authority observation and monitoring techniques operational principles of basic security and alarm systems, communications and protective equipment phonetic alphabet premises layout and access points appropriate to assignment principles of effective communication including interpersonal techniques procedures and requirements for documenting security incidents procedures for conducting zoned mobile patrols procedures for responding to multiple alarm activations types of security situations which may be encountered during patrol operations and appropriate responses.

Evidence Guide

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	A person who demonstrates competency in this unit must be able to provide evidence of: complying with applicable legislation and procedural requirements and assignment instructions in the conduct of mobile and static patrols conducting a mobile patrol across a complete zone and responding effectively to numerous alarm activations observing and monitoring premises and property and identifying, assessing and responding appropriately to security risk situations operating and maintaining basic security and communications equipment using effective communication techniques to give clear and accurate information in a form which is preferred and understood by the receiver and which engages minority groups completing security patrol including processing relevant documentation and monitoring effects of stress on self.
Context of and specific resources for assessment	Context of assessment includes: a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement. Resource implications for assessment include: access to plain English version of relevant statutes and procedures access to a registered provider of assessment services access to a suitable venue and equipment assessment instruments including personal planner and assessment record book work schedules, organisational policies and duty statements. Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Method of assessment	This unit of competency could be assessed using the following methods of assessment: observation of processes and procedures questioning of underpinning knowledge and skills.
Guidance information for assessment	Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge. Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical. Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Legislative requirements may relate to:	apprehension and powers of arrest Australian standards and quality assurance requirements counter-terrorism crowd control and control of persons under the influence of intoxicating substances force continuum, use of force guidelines general 'duty of care' responsibilities inspection of people and property, and search and seizure of goods licensing or certification requirements privacy and confidentiality relevant commonwealth, state and territory legislation, codes and national standards for: anti-discrimination cultural and ethnic diversity environmental issues equal employment opportunity industrial relations Occupational Health and Safety (OHS) relevant industry codes of practice trespass and the removal of persons use of restraints and weapons: batons firearms handcuffs spray.
Organisational requirements may relate to:	access and equity policies, principles and practices business and performance plans client service standards code of conduct, code of ethics communication and reporting procedures complaint and dispute resolution procedures emergency and evacuation procedures employer and employee rights and responsibilities OHS policies, procedures and programs own role, responsibility and authority personal and professional development privacy and confidentiality of information quality assurance and continuous improvement processes and standards resource parameters and procedures roles, functions and responsibilities of security personnel storage and disposal of information.
Patrol may be:	on foot mobile using a vehicle.
Patrol tasks may include:	alarm responses external inspections incident responses internal and external patrol of premises observation and monitoring of premises and property route finding and location identification site escorts.
Assignment instructions may include:	assignment purpose and objective assignment tasks and procedures assignment timeframe client identification information incident and security risk response procedures patrol sites or zone personal presentation requirements personal protection equipment premises location and layout reporting and documentation requirements travel routes and schedules vehicle, resource and equipment requirements.
Relevant persons may include:	clients colleagues emergency services personnel and agencies members of the public security personnel supervisor.
Resources and equipment may include:	communication equipment earpiece pager portable and mounted two-way radio telephone and mobile phone data or GPS (Global Positioning System) terminals locks maps patrol call recording equipment pen and security notebook personal protection equipment security equipment electronic screening equipment video cameras and monitors torch transport.
Security systems may include:	card-operated electronic access control systems electronic keypad operated intruder alarm systems locks and keys including key security systems and procedures.
Communication channels and processes may relate to:	direct line supervision paths established communication protocols formal communication pathways lateral supervision paths organisational communication networks verbal and non-verbal communication procedures eg pro-words, phonetic alphabet, call signs, coded messages, use of abbreviations, hand signals.
Security risks may relate to:	breaches of law eg criminal damage, offences against people, public order, misuse of drugs and alcohol emergencies eg fire, scenes of crime, accidents hazards eg physical, chemical, electrical, psychological, biological threats eg bombs, sabotage, assassination.
Response may involve:	checking identification defusing the situation evacuating the premises isolating area of potential risk isolating risk issuing verbal warnings notifying relevant emergency services agencies offering assistance provision of first aid request for support and assistance restraint of person tactical withdrawal use of basic defensive techniques use of negotiation techniques.
Documentation may include:	activity logs incident reports request for assistance forms security risk and incident details vehicle and personnel movements written and electronic reports.

Unit Sector(s)

Unit sector	Security

Competency field

Competency field	Operations

CPPSEC2018A Monitor electronic reporting facility

Modification History

Not Applicable

Unit Descriptor

Unit descriptor	This unit of competency specifies the outcomes required to monitor and maintain operational functions of an electronic reporting facility. It requires the ability to monitor and maintain a range of electronic security and telecommunications systems, receive, interpret and transmit information, and determine responses to security incidents. This unit may form part of the licensing requirements for persons engaged in security operations in those states and territories where these are regulated activities.

Application of the Unit

Application of the unit	This unit of competency has wide application in the security industry in those roles which involve the operation of electronic security and monitoring systems. Competency requires legal and operational knowledge applicable to relevant sectors of the security industry. The knowledge and skills described in this unit are to be applied within relevant legislative and organisational guidelines.

Licensing/Regulatory Information

Refer to Unit Descriptor

Pre-Requisites

Not Applicable

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and/or the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Monitor and maintain electronic security systems.	1.1 Applicable provisions of legislative and organisational requirements relevant to assignment instructions are identified and complied with. 1.2 Security systems are systematically monitored and tested to ensure performance is maintained within defined operating guidelines. 1.3 Actual or suspected faults or deficiencies in security systems are reported in accordance with organisational procedures. 1.4 Preventative and breakdown maintenance arrangements for security systems are confirmed with relevant persons. 1.5 Back-up procedures to maintain security and integrity of security systems are implemented in accordance with organisational procedures. 1.6 Safe workplace practices are identified and complied with in accordance with Occupational Health and Safety (OHS) requirements.
2 Process and organise data.	2.1 Data is received, interpreted and processed in accordance with organisational procedures. 2.2 Data is entered, checked for accuracy and processed in accordance with organisational procedures. 2.2 Processed data is securely stored in accordance with organisational procedures. 2.4 Processing errors and deficiencies are identified and reported in accordance with organisational procedures.
3 Respond to incident.	3.1 Security incidents are assessed on reported information for degree of risk to persons, property and premises. 3.2 Appropriate response is formulated and implemented in accordance with organisational procedures. 3.3 Regular and systematic checks are made with field staff and situations requiring assistance are reported in accordance with organisational procedures. 3.4 Communication channels and processes are used to maintain a continual exchange of information with field staff. 3.5 Relevant documentation is accurately completed and securely maintained with due regard to confidentiality in accordance with organisational procedures.

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge and their level required for this unit.
Required skills
active listening communicate in a clear and concise manner using appropriate terminology communication skills to accurately enter, receive, interpret and transmit data communication to engage with minority groups (eg young people, old people, people with an addiction or disability, Indigenous Australians, people from Culturally and Linguistically Diverse (CALD) backgrounds) identify faults and errors and omissions in the operation of security systems and implement appropriate remedial action implement response procedures appropriate to reported security incident monitor and maintain basic security systems read and interpret technical data and specifications test security systems for operational performance.
Required knowledge
approved communication terminology, codes and signals common security system faults communication channels and processes monitor and interpret received data operational and performance testing procedures for security systems phonetic alphabet range of security incident situations reporting and documentation procedures routine maintenance procedures security response procedures types, functions and operational requirements of security systems.

Evidence Guide

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	A person who demonstrates competency in this unit must be able to provide evidence of: identifying monitoring functions and capabilities of electronic security systems monitoring and maintaining security systems and carrying out routine maintenance identifying and rectifying faults and errors inputting data and confirming accuracy conducting testing to confirm operational performance of security systems determining appropriate response procedures from accurate interpretation of data.
Context of and specific resources for assessment	Context of assessment includes: a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement. Resource implications for assessment include: access to plain English version of relevant statutes and procedures access to a registered provider of assessment services access to a suitable venue and equipment assessment instruments including personal planner and assessment record book work schedules, organisational policies and duty statements. Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Method of assessment	This unit of competency could be assessed using the following methods of assessment: observation of processes and procedures questioning of underpinning knowledge and skills.
Guidance information for assessment	Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge. Demonstration, oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical. Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Legislative requirements may relate to:	Australian standards and quality assurance requirements general 'duty of care' responsibilities licensing or certification requirements privacy and confidentiality relevant commonwealth, state and territory legislation, codes and national standards for: anti-discrimination cultural and ethnic diversity environmental issues equal employment opportunity industrial relations OHS relevant industry codes of practice telecommunications trespass and the removal of persons.
Organisational requirements may relate to:	access and equity policies, principles and practices business and performance plans client service standards code of conduct, code of ethics communication and reporting procedures complaint and dispute resolution procedures emergency and evacuation procedures employer and employee rights and responsibilities OHS policies, procedures and programs own role, responsibility and authority personal and professional development privacy and confidentiality of information quality assurance and continuous improvement processes and standards resource parameters and procedures roles, functions and responsibilities of security personnel storage and disposal of information.
Assignment instructions may include:	assignment tasks GPRS monitoring GSM monitoring IT monitoring medical monitoring radio monitoring incident and security risk response procedures monitoring centre door policy monitoring centre premise alarm policy monitoring centre time clock policy personal presentation requirements personal protection equipment reporting and documentation requirements resource and equipment requirements standing instructions subsequent or further alarms.
Security systems may include:	alarms and signals access control systems alarm actioning sequence biometric devices break and enter reporting business equipment communications equipment computers and networked systems electronic screening equipment key register motion sensors patrol, static guard and foot patrols personal and asset tracking signals personal duress and hold up alarms shutters slow open or close alarms static alarms system alarms time management alarms traffic display video cameras and monitors.
Faults may include:	equipment and systems break-down power failure programming faults reporting problems.
Relevant persons may include:	clients colleagues security system manufacturers supervisors technical personnel.
Data may be stored:	by hard copies of computer generated documents by hard copies of customer generated documents in directories and sub-directories on back-up systems on CDs and DVDs on hard and floppy disk drives.
Response may include:	dispatching field support staff notifying emergency services notifying relevant personnel.
Communication channels and processes may relate to:	direct line supervision paths established communication protocols formal communication pathways lateral supervision paths organisational communication networks verbal and non-verbal communication procedures eg pro-words, phonetic alphabet, call signs, coded messages, use of abbreviations, hand signals.
Documentation may include:	activity logs radio and telephone records records of conversation running sheets security logs security systems faults and diagnosis situation reports testing and inspection results written and computer-based reports.

Unit Sector(s)

Unit sector	Security

Competency field

Competency field	Technical security

CPPSEC3001A Maintain workplace safety in the security industry

Modification History

Not Applicable

Unit Descriptor

Unit descriptor	This unit of competency specifies the outcomes required to maintain Occupational Health and Safety (OHS) policies and procedures to ensure the safety of self and others in a security work environment. It requires the ability to monitor risk controls and support OHS awareness and training processes. This unit may form part of the licensing requirements for persons engaged in security operations in those states and territories where these are regulated activities.

Application of the Unit

Application of the unit	This unit of competency has wide application in a range of work roles in the security industry. Work is performed under limited supervision and competency requires judgement and decision-making. The knowledge and skills described in this unit are to be applied within relevant legislative and organisational guidelines.

Licensing/Regulatory Information

Refer to Unit Descriptor

Pre-Requisites

Not Applicable

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and/or the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Maintain OHS awareness within the workplace.	1.1 Organisational OHS policies and procedures are explained to team members and complied with in accordance with legislative requirements. 1.2 Consultative arrangements are monitored to encourage team members to contribute to the management of OHS in the workplace. 1.3 Communication skills and interpersonal techniques are used to explain the importance of OHS awareness. 1.4 Recommendations are provided to relevant persons to improve the effectiveness of OHS policies and procedures.
2 Monitor security risk control procedures.	2.1 Inadequacies in procedures for controlling security risks are identified and promptly reported to relevant persons. 2.2 Inadequacies in resource allocation for implementing risk control measures are identified and reported to relevant persons. 2.3 Security hazards are investigated to identify their cause in accordance with risk control procedures. 2.4 Risk control procedures are applied and records maintained in accordance with legislative requirements and organisational procedures.
3 Support OHS training.	3.1 OHS learning requirements of self and team members are identified and advice on training needs provided to relevant persons. 3.2 Opportunities for participation of self and team members in OHS training are supported and organised in accordance with identified learning needs and organisational procedures. 3.3 Coaching and mentoring assistance is provided to team members to support OHS participative arrangements and skill development.

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge and their level required for this unit.
Required skills
accurately receive and follow instructions and procedures accurately record and report details of hazards, risks and incidents application of the hierarchy of controls calculate resources required to monitor OHS in the workplace communication skills to convey and discuss OHS concerns and information communication to engage with minority groups (eg young people, old people, people with an addiction or disability, Indigenous Australians, people from Culturally and Linguistically Diverse (CALD) backgrounds) data analysis to monitor incidents (accidents) and the work environment, and to evaluate the effectiveness of risk control measures and OHS procedures mentoring to support OHS training in the workplace numeracy skills to estimate time to complete tasks and resource requirements problem solving read, analyse and interpret OHS information including common OHS signs and symbols risk assessment and hazard identification.
Required knowledge
common types and purpose of Personal Protective Equipment (PPE) communication channels and procedures for maintaining safety designated workplace OHS personnel duty of care requirements of self and others effects of stress on self and team members general rights and responsibilities of employers and employees with regard to OHS and consultative arrangements guidelines relating to use of force licensing requirements in the security industry OHS hierarchy of control and procedures for its application own responsibilities to comply with safe working practices principles and application of risk management and controls procedures for emergency, evacuation and first aid response range and meanings of common OHS signs and symbols range of potential security workplace hazards, risks and emergency situations signs and indicators of work-related stress.

Evidence Guide

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	A person who demonstrates competency in this unit must be able to provide evidence of: complying with applicable OHS policies and procedures and legislation, and using consultative arrangements to ensure team members support the implementation of OHS in the workplace monitoring procedures for controlling security hazards and risks using the hierarchy of controls, and identifying gaps or additional resource requirements supporting OHS training within the work team through the identification of OHS training needs and learning opportunities, and providing OHS mentoring to individuals and the team accessing, interpreting and communicating up-to-date security information to the work team to inform and improve OHS practices.
Context of and specific resources for assessment	Context of assessment includes: a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement. Resource implications for assessment include: access to a registered provider of assessment services access to a suitable venue and equipment access to plain English version of relevant statutes and procedures assessment instruments including personal planner and assessment record book work schedules, organisational policies and duty statements. Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Method of assessment	This unit of competency should be assessed using questioning of underpinning knowledge and skills.
Guidance information for assessment	Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge. Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical. Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
OHS policies and procedures may relate to:	application of first aid emergency and evacuation response equipment maintenance and use hazard and risk identification and reporting OHS consultation and participative arrangements reporting accidents, incidents, injuries and near misses restraint and apprehension of persons risk assessment and control measures safe operating procedures and instructions for use of equipment and technology security licensing requirements stress management suspected terrorist activity use and maintenance of PPE use of firearms, handcuffs, batons and spray use of force use, storage and disposal of hazardous substances or dangerous items.
Legislative requirements may relate to:	anti-discrimination and diversity Australian standards, codes of practice and regulations award and enterprise agreements duty of care evidence collection licensing arrangements and certification requirements OHS issue resolution relevant commonwealth, state and territory OHS legislation, codes of practice and regulations roles and responsibilities of OHS representatives and committees trade practices use of force.
Consultative arrangements may include:	discussions with OHS representatives formal and informal meetings to discuss OHS issues and information industry information and newsletters covering OHS issues OHS committees suggestions, requests and concerns put forward by employees to management.
Communication skills may include:	active listening comprehension note-taking positive body language questioning reading accurately speaking clearly summarising writing.
Interpersonal techniques may include:	active listening being respectful and non-discriminatory to others control of tone of voice and body language demonstrating flexibility and willingness to negotiate engaging with minority groups interpreting non-verbal and verbal messages maintaining professionalism providing and receiving constructive feedback questioning to clarify and confirm understanding two-way communication use of communication appropriate to cultural differences use of positive, confident and cooperative language.
Relevant persons may include:	first aid personnel management OHS committees OHS representatives supervisor.
Risk relates to:	the likelihood of a hazard causing injury or harm.
Security risks may include:	biological hazards chemical spills electrical faults explosives injury to personnel noise, light, heat, smoke persons carrying weapons persons causing a public nuisance persons demonstrating suspicious behaviour persons suffering from emotional or physical distress persons under the influence of intoxicating substances persons with criminal intent persons, vehicles and equipment in unsuitable locations suspicious packages or substances terrorism violence or physical threats.
Procedures for controlling security risks may relate to:	application of the hierarchy of controls complying with safe operating procedures for equipment correct selection, use, storage and maintenance of PPE directing or requesting back-up support evacuation maintaining vigilance, awareness and observation in the work environment negotiation and conflict resolution OHS communication and reporting safe lifting and manual handling security of documents, cash, equipment and persons use of fire safety equipment use of reasonable force.
Hazard relates to:	any thing (including an intrinsic property of a thing) or situation with the potential to cause injury or harm.
Hazards may be identified through:	consultation continuous monitoring of work environment debrief and review of security incidents regular informal and informal discussions with team members regular inspections of equipment and work environment review of workplace health and safety records.
OHS records may relate to:	first aid and medical post records identified hazards and risks industry warnings and security alerts maintenance and testing reports manufacturer and supplier information for security equipment OHS instruction and training OHS issues which have been raised and reported procedures for handling prohibited or dangerous items reports of accidents and injuries surveillance and monitoring of work environment workers compensation and rehabilitation records.
Training needs may relate to:	additional work experience or exchange opportunities attendance at OHS seminars or conferences emergency and evacuation training OHS induction participating in formal or informal learning programs undertaking personal study workplace coaching, mentoring or supervision.
Learning opportunities may include:	career planning or development conducting a workplace skills assessment participation in formal or informal learning programs undertaking a performance appraisal undertaking personal study work experience or exchange opportunities workplace coaching, mentoring or supervision workplace projects.
OHS participative arrangements may relate to:	accessing and exchanging up-to-date information and industry trends relating to OHS to maintain awareness and vigilance discussions with OHS representatives formal and informal meetings to discuss OHS concerns or issues participation in debriefing and review processes.

Unit Sector(s)

Unit sector	Security

Competency field

Competency field	Operations

CPPSEC3002A Manage conflict through negotiation

Modification History

Not Applicable

Unit Descriptor

Unit descriptor	This unit of competency specifies the outcomes required to use effective communication techniques to manage a conflict situation. It requires the ability to assess security risk situations, accurately receive, interpret and relay information, adapt communication styles and techniques to varying social and cultural environments, and evaluate responses. This unit may form part of the licensing requirements for persons engaged in security operations in those states and territories where these are regulated activities.

Application of the Unit

Application of the unit	This unit of competency has wide application in the security industry in those roles involving operational activities. Competency requires legal and operational knowledge applicable to relevant sectors of the security industry. The knowledge and skills described in this unit are to be applied within relevant legislative and organisational guidelines.

Licensing/Regulatory Information

Refer to Unit Descriptor

Pre-Requisites

Not Applicable

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and/or the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Assess conflict.	1.1 Applicable provisions of legislative and organisational requirements relevant to own role, competence and authority are identified and complied with. 1.2 Conflict is assessed and response options evaluated against legislative requirements. 1.3 Causes of conflict and harmful behaviour are determined and appropriate responses to prevent escalation are confirmed. 1.4 Communication techniques are used to facilitate an effective exchange of information. 1.5 Specialist assistance is sought as required from relevant persons in accordance with organisational procedures.
2 Negotiate resolution.	2.1 Conflict is addressed and resolved using established strategies that comply with organisational guidelines. 2.2 Negotiation techniques are used to maintain positive interaction, divert and minimise aggressive behaviour. 2.3 Communication reflects sensitivity to individual social and cultural differences and used to engage minority groups. 2.4 Contradictions, ambiguity, uncertainty or misunderstandings are identified and clarified. 2.5 Factors which might impact on the safety and security of persons are anticipated and contingency measures formulated and implemented as required.
3 Evaluate conflict response.	3.1 Effectiveness of response is reviewed and evaluated in accordance with organisational procedures. 3.2 Incident observations are reported accurately and constructively. 3.3 Review findings identify areas for improvement and recommendations for amending future conflict resolution practices. 3.4 Relevant documentation is completed and securely maintained with due regard to confidentiality in accordance with organisational procedures. 3.5 Effects of stress and other issues related to own well-being are recognised and managed using appropriate stress management techniques.

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge and their level required for this unit.
Required skills
apply effective communication and negotiation techniques apply problem solving strategies communicate effectively with people from different social, cultural and ethnic backgrounds and of varying physical and mental abilities communicate using clear and concise language conduct an evaluation and review process identify and comply with applicable legal and procedural requirements including licensing requirements identify and comply with security incident response procedures identify potential security threats to people, property and premises identify risk factors and assess degree of risk identify support and assistance requirements minimise threat to self and others by using appropriate negotiation techniques observe and accurately record and report information record, report and document information review response strategies and make adjustments according to changing circumstances select and use appropriate personal protection equipment use negotiation techniques to defuse or resolve conflict.
Required knowledge
emergency and evacuation procedures how people typically respond in conflict situations, especially young people incident management techniques using negotiation indicators of neglect and abuse particularly in young people instructions and procedures for responding to security risk situations legal provisions relating to duty of care of self and others limits of own responsibility and authority observation and monitoring techniques operational functions and procedures for the use of communications, security and personal protection equipment phonetic alphabet powers and procedures for effecting an arrest principles of effective communication including techniques procedures and requirements for documenting security incidents reporting structure and processes requirements for collecting and presenting evidence security incidents and appropriate responses using negotiation the effects of power plays on a conflict situation.

Evidence Guide

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	A person who demonstrates competency in this unit must be able to provide evidence of: identifying potential and actual risk factors and their impact on the security risk situation interpreting and complying with legal and procedural requirements selecting response options which are most effective for the objective reviewing conflict management strategies and making adjustments according to changing circumstances using communication techniques to give clear and accurate information in a form which is preferred and understood by the receiver using negotiation techniques to defuse and resolve conflict.
Context of and specific resources for assessment	Context of assessment includes: a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement. Resource implications for assessment include: access to a registered provider of assessment services access to a suitable venue and equipment access to plain English version of relevant statutes and procedures assessment instruments including personal planner and assessment record book work schedules, organisational policies and duty statements. Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Method of assessment	This unit of competency could be assessed using the following methods of assessment: observation of processes and procedures questioning of underpinning knowledge and skills.
Guidance information for assessment	Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge. Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical. Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Legislative requirements may relate to:	apprehension and powers of arrest Australian standards and quality assurance requirements counter-terrorism crowd control and control of persons under the influence of intoxicating substances force continuum, use of force guidelines general 'duty of care' responsibilities inspection of people and property, and search and seizure of goods licensing or certification requirements privacy and confidentiality relevant commonwealth, state and territory legislation, codes and national standards for: anti-discrimination cultural and ethnic diversity environmental issues equal employment opportunity industrial relations Occupational Health and Safety (OHS) relevant industry codes of practice trespass and the removal of persons use of restraints and weapons: batons firearms handcuffs spray Young Offenders Act.
Organisational requirements may relate to:	access and equity policies, principles and practices business and performance plans client service standards code of conduct, code of ethics communication and reporting procedures complaint and dispute resolution procedures emergency and evacuation procedures employer and employee rights and responsibilities OHS policies, procedures and programs outlines of mediation processes own role, responsibility and authority personal and professional development privacy and confidentiality of information quality assurance and continuous improvement processes and standards resource parameters and procedures roles, functions and responsibilities of security personnel storage and disposal of information.
Conflict situations may relate to:	accidents resulting in injury conflicts between members of public cultural differences destruction of property ejection of persons persons carrying weapons persons refusing to follow directions and guidance persons suffering from emotional distress or mental illness persons under the influence of intoxicating substances persons with criminal intent responses of young people due to past experiences of trauma or torture riots and demonstrations situations affecting the security of self, others or property violent, aggressive or threatening persons.
Response may involve:	defusing the situation evacuating the premises isolating area of potential risk isolating risk notifying relevant emergency services agencies providing access for emergency services provision of first aid requesting back-up support or assistance tactical withdrawal use of negotiation techniques.
Interpersonal techniques may involve:	active listening being non-judgemental being respectful and non-discriminatory constructive feedback control of tone of voice, facial expression and body language culturally aware and sensitive use of language and concepts which engage minority groups demonstrating flexibility and willingness to negotiate effective verbal and non-verbal communication maintaining professionalism providing sufficient time for questions and responses reflection, summarising and paraphrasing two-way interaction use of plain English use of positive, confident and cooperative language.
Relevant persons may include:	colleagues emergency services personnel members of the public supervisor.
Negotiation techniques may include:	analysing personal values and their impact on attitudes and interactions in order to avoid personalising issues, discriminations and stereotyping demonstrating flexibility and willingness to negotiate interpreting and assessing actions for risk interpreting non-verbal and verbal messages observation techniques questioning to clarify and confirm understanding resolving differences sensitively taking into account cultural considerations use of clear presentations of options and consequences.
Social and cultural differences may relate to:	dress and personal presentation food language religion social conventions traditional practices values and beliefs.
Contingency measures may relate to:	counselling cultural support defusing strategies first-aid intervention mediation separation or isolation specialists or experts.
Documentation may include:	activity logs incident reports request for assistance forms vehicle and personnel movements written and electronic reports.
Effects of stress may include:	frustration inability to concentrate increasing aggression over-talking tiredness uncoordinated movements.
Stress management techniques may include:	conscious use of personal recreational activities counselling formal debriefing processes informal exploration of incidents with team members and supporters review of practice and resources.

Unit Sector(s)

Unit sector	Security

Competency field

Competency field	Operations

CPPSEC3003A Determine response to security risk situation

Modification History

Not Applicable

Unit Descriptor

Unit descriptor	This unit of competency specifies the outcomes required to determine an appropriate response to a security risk situation. It requires the ability to analyse the nature and degree of risk and determine response options according to changing circumstances. This unit may form part of the licensing requirements for persons engaged in guarding operations in those states and territories where these are regulated activities.

Application of the Unit

Application of the unit	This unit of competency has application in those work roles involving guarding in a security environment. Competency requires legal and operational knowledge applicable to relevant sectors of the security industry. The knowledge and skills described in this unit are to be applied within relevant legislative and organisational guidelines.

Licensing/Regulatory Information

Refer to Unit Descriptor

Pre-Requisites

Not Applicable

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and/or the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Identify security risk situation.	1.1 Applicable provisions of legislative and organisational requirements relevant to security risk operations identified and complied with. 1.2 Information on security risk situation is received and verified for reliability and authenticity. 1.3 Environmental factors relevant to security risk situation are identified and monitored for changes in characteristics that may impact on security response. 1.4 Additional information required to assess degree of risk is sourced as required. 1.5 Communication channels and processes are used to maintain an accurate and up to date exchange of information with relevant persons.
2 Assess security risk situation.	2.1 Assessment of security risk situation is conducted in accordance with organisational procedures. 2.2 Security risk situation is assessed for degree of risk to persons, property and premises. 2.3 Appropriate risk control measures to ensure the safety and security of persons, property and premises are determined. 2.4 Suitable equipment and resource requirements appropriate to security risk situation are determined. 2.5 Specialist advice is sought as required in accordance with organisational procedures.
3 Determine response options.	3.1 Options for response to security risk situation are evaluated and determined. 3.2 Response is within the scope of own responsibility, competence and authority. 3.3 Response maximises the safety and security of persons, property and premises. 3.4 Response involves the appropriate selection and efficient use of equipment and resources. 3.5 Relevant documentation is completed and securely maintained with due regard to confidentiality in accordance with organisational procedures.

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge and their level required for this unit.
Required skills
assess information and determine response appropriate to security risk situation communicate effectively with people from different social, cultural and ethnic backgrounds and of varying physical and mental abilities communicate using appropriate channels and clear and concise language conduct risk assessment of security risk situation determine suitable security and personal protection equipment facilitate commonsense solutions within operating parameters identify and comply with applicable legal and procedural requirements including licensing requirements identify and comply with security incident response procedures identify support and assistance requirements operate security and communications equipment.
Required knowledge
approved communication terminology and codes and signals emergency and evacuation procedures and instructions instructions and procedures for responding to security risk situations observation and monitoring techniques operational functions and procedures for the use of communications, security and personal protection equipment phonetic alphabet principles of effective communication including interpersonal techniques procedures and requirements for documenting security incidents range of available resources and equipment range of potential security incidents and appropriate responses reporting processes risk assessment processes structure and responsibilities of the emergency services agencies.

Evidence Guide

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	A person who demonstrates competency in this unit must be able to provide evidence of: determining response options which are most effective for the security risk determining response options within specified legal and strategic limits identifying current and potential risk factors and their impact on the security risk situation interpreting and complying with legal and procedural requirements including licensing requirements reviewing and adjusting response strategies to meet changing circumstances using appropriate communication modes and terminology to receive and convey information.
Context of and specific resources for assessment	Context of assessment includes: a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement. Resource implications for assessment include: access to a registered provider of assessment services access to a suitable venue and equipment access to plain English version of relevant statutes and procedures assessment instruments including personal planner and assessment record book work schedules, organisational policies and duty statements. Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Method of assessment	This unit of competency could be assessed using the following methods of assessment: observation of processes and procedures questioning of underpinning knowledge and skills.
Guidance information for assessment	Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge. Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical. Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Legislative requirements may relate to:	apprehension and powers of arrest Australian standards and quality assurance requirements counter-terrorism crowd control and control of persons under the influence of intoxicating substances force continuum, use of force guidelines general 'duty of care' responsibilities inspection of people and property, and search and seizure of goods licensing or certification requirements privacy and confidentiality relevant commonwealth, state and territory legislation, codes and national standards for: anti-discrimination cultural and ethnic diversity environmental issues equal employment opportunity industrial relations Occupational Health and Safety (OHS) relevant industry codes of practice trespass and the removal of persons use of restraints and weapons: batons firearms handcuffs spray.
Relevant legislation may include:	Crimes Act 1900 Firearms Act 1996 and Firearms (General) Regulations 1997 general principles of Common Law Inclosed Lands Protection Act 1901 Law Enforcement (Powers and Responsibilities) Act 2002 Liquor Act 1982 Listening Devices Act 1984 Registered Clubs Act 1976 Security Industry Act 1997 and Regulations 1998 Trade Practices Act Workplace Surveillance Act 2005.
Organisational requirements may relate to:	access and equity policies, principles and practices business and performance plans client service standards code of conduct, code of ethics communication and reporting procedures complaint and dispute resolution procedures emergency and evacuation procedures employer and employee rights and responsibilities OHS policies, procedures and programs own role, responsibility and authority personal and professional development privacy and confidentiality of information quality assurance and continuous improvement processes and standards resource parameters and procedures roles, functions and responsibilities of security personnel storage and disposal of information.
Security risk situation may relate to:	biological hazards chemical spills electrical faults explosives injury to personnel noise, light, heat, smoke persons carrying weapons persons causing a public nuisance persons demonstrating suspicious behaviour persons suffering from emotional or physical distress persons under the influence of intoxicating substances persons with criminal intent persons, vehicles and equipment in unsuitable locations suspicious packages or substances terrorism violence or physical threats.
Environmental factors may relate to:	access to assistance and resources availability of exits and opportunities for escape crowds different degrees of light including low light and darkness presence of several sources of threat time of day weather.
Communication channels and processes may relate to:	direct line supervision paths established communication protocols formal communication pathways lateral supervision paths organisational communication networks verbal and non-verbal communication procedures eg pro-words, phonetic alphabet, call signs, coded messages, use of abbreviations, hand signals.
Relevant persons may include:	clients colleagues emergency services personnel supervisor.
Factors for assessment may include:	available resources including emergency support, team back-up or security equipment known information about persons involved in the security risk known information about the circumstances of the security risk observation of the environment and physical conditions options for controlling and defusing security risk potential triggers for escalation of security risk the nature of the security risk.
Resources and equipment may include:	communications equipment pager portable and mounted two-way radio telephone and mobile phone maps pen and security notebook personal protection equipment security equipment restraints weapons security personnel and specialist services transport.
Response may involve:	defusing the situation evacuating the premises isolating area of potential risk isolating risk notifying relevant emergency services agencies providing access for emergency services provision of first aid request for support and assistance restraint of person tactical withdrawal use of batons, handcuffs or spray use of empty hand techniques use of negotiation techniques use of restraints.
Documentation may include:	activity logs incident reports request for assistance forms vehicle and personnel movements written and electronic reports.

Unit Sector(s)

Unit sector	Security

Competency field

Competency field	Operations

CPPSEC3005A Prepare and present security documentation and reports

Modification History

Not Applicable

Unit Descriptor

Unit descriptor	This unit of competency specifies the outcomes required to plan, organise and present documentation in required formats appropriate for use in the security industry. It requires the ability to gather information by factual or surveillance methods, evaluate the quality of information and data, prepare and review drafts, and present final reports and documentation. This unit may form part of the licensing requirements for persons engaged in security operations in those states and territories where these are regulated activities.

Application of the Unit

Application of the unit	This unit of competency has wide application in the security industry in those roles involving operational activities. Competency requires legal and operational knowledge applicable to relevant sectors of the security industry. The knowledge and skills described in this unit are to be applied within relevant legislative and organisational guidelines.

Licensing/Regulatory Information

Refer to Unit Descriptor

Pre-Requisites

Not Applicable

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and/or the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Gather information.	1.1 Applicable provisions of legislative and organisational requirements relevant to assignment instructions are identified and complied with. 1.2 Relevant information is obtained from information sources in accordance with organisational procedures. 1.3 Methods of collecting information are reliable and make efficient use of resources. 1.4 Business equipment and technology is used to source, collect and organise information. 1.5 Workplace safety procedures are identified and complied with in accordance with Occupational Health and Safety (OHS) requirements.
2 Check and organise information.	2.1 Gathered information is assessed in terms of validity, reliability and relevance. 2.2 Additional information is sought as required from established sources in accordance with organisational procedures. 2.3 All material is reviewed thoroughly to ensure completeness and accuracy of information. 2.4 Information is prioritised and organised in a logical manner to facilitate analysis and dissemination.
3 Present information.	3.1 Draft documentation is prepared and checked to ensure intended meaning is readily understood. 3.2 Draft documentation is forwarded to relevant persons for review. 3.3 Feedback is sought and constructive feedback is identified and integrated into the final document. 3.4 Final documentation is presented within designated timeframes using clear and concise language and meets organisational standards relating to style, format and accuracy. 3.5 Retained material is securely stored and maintained in accordance with organisational procedures.

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge and their level required for this unit.
Required skills
accurately record and report information apply effective communication and negotiation techniques including active listening and questioning communicate effectively with people from different social, cultural and ethnic backgrounds and of varying physical and mental abilities identify and comply with applicable legal and procedural requirements, including licensing requirements, relevant to surveillance activities operate business equipment and technology organise resource and equipment requirements participate in meetings and interviews prioritise and complete activities within designed timelines read, analyse and interpret information record and document information solve basic problems source, collate and organise information use a range of office equipment and technology verify validity of information write standard reports.
Required knowledge
applicable licensing and legal requirements relevant to surveillance operations applicable licensing requirements basic research and information gathering methods documentation processes and storage procedures information gathering techniques interviewing processes observation and monitoring techniques operational functions of a range of business equipment and technology principles of effective communication including interpersonal techniques privacy and confidentiality policies and procedures questioning techniques to obtain specific information reliable and verifiable sources of information report writing formats and styles reporting and documentation requirements techniques to verify and validate information.

Evidence Guide

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	A person who demonstrates competency in this unit must be able to provide evidence of: complying with applicable legislation and relevant licensing for the preparation and presentation of documentation researching information and confirming its validity interpreting and confirming reporting requirements sourcing, organising and presenting both oral and written information in a suitable format style receiving, interpreting and relaying verbal and non-verbal information in a concise and accurate manner using effective communication techniques to give clear and accurate information in a form which is preferred and understood by the receiver and which engages minority groups.
Context of and specific resources for assessment	Context of assessment includes: a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement. Resource implications for assessment include: access to plain English version of relevant statutes and procedures access to a registered provider of assessment services access to a suitable venue and equipment assessment instruments including personal planner and assessment record book work schedules, organisational policies and duty statements. Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Method of assessment	This unit of competency could be assessed using the following methods of assessment: observation of processes and procedures questioning of underpinning knowledge and skills.
Guidance information for assessment	Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge. Oral questioning and written assessment should be used to assess underpinning knowledge. Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Legislative requirements may relate to:	apprehension and powers of arrest Australian standards and quality assurance requirements counter-terrorism crowd control and control of persons under the influence of intoxicating substances force continuum, use of force guidelines general 'duty of care' responsibilities inspection of people and property, and search and seizure of goods licensing or certification requirements privacy and confidentiality relevant commonwealth, state and territory legislation, codes and national standards for: anti-discrimination cultural and ethnic diversity environmental issues equal employment opportunity industrial relations OHS relevant industry codes of practice trespass and the removal of persons.
Organisational requirements may relate to:	access and equity policies, principles and practices business and performance plans client service standards code of conduct, code of ethics communication and reporting procedures complaint and dispute resolution procedures emergency and evacuation procedures employer and employee rights and responsibilities OHS policies, procedures and programs own role, responsibility and authority personal and professional development privacy and confidentiality of information quality assurance and continuous improvement processes and standards resource parameters and procedures roles, functions and responsibilities of security personnel storage and disposal of information.
Assignment instructions may include:	assignment purpose and objective assignment tasks and procedures assignment timeframe investigative activities licensing compliance requirements reporting and documentation requirements requirements for continuous monitoring resource and equipment requirements.
Information sources may include:	business community Internet interviews and meetings library records, reports and case notes security industry and networks voice recordings workshops, conferences and seminars.
Business equipment and technology may include:	calculators facsimile machines internet monitoring software standard commercial computer software and hardware telephones.
Occupational Health and Safety (OHS) requirements may relate to:	controlling and minimising risks correct manual handling including shifting, lifting and carrying environmental and conservation requirements ergonomic requirements first aid identifying and reporting hazards and risks knowledge of emergency and evacuation procedures using and maintaining business equipment.
Relevant persons may include:	clients colleagues security personnel supervisor.

Unit Sector(s)

Unit sector	Security

Competency field

Competency field	Operations

CPPSEC3007A Maintain security of environment

Modification History

Not Applicable

Unit Descriptor

Unit descriptor	This unit of competency specifies the outcomes required to maintain the safety and security of premises. It requires the ability to communicate effectively, maintain operational safety and respond appropriately to security risk situations. This unit may form part of the licensing requirements for persons engaged in security operations in those states and territories where these are regulated activities.

Application of the Unit

Application of the unit	This unit of competency has wide application in the security industry in those roles involving operational activities. Competency requires legal and operational knowledge applicable to relevant sectors of the security industry. The knowledge and skills described in this unit are to be applied within relevant legislative and organisational guidelines.

Licensing/Regulatory Information

Refer to Unit Descriptor

Pre-Requisites

Not Applicable

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and/or the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Maintain effective relations.	1.1 Applicable provisions of legislative and organisational requirements relevant to assignment instructions are identified and complied with. 1.2 Effective interpersonal techniques are used to develop, support and promote confidence with relevant persons. 1.3 Communication is courteous, professional and sensitive to individual social and cultural differences. 1.4 Personal presentation is maintained in accordance with organisational requirements.
2 Maintain operational safety.	2.1 Environmental factors are continually monitored, assessed and reviewed to identify distinctive features and any change in characteristics that might indicate unusual or suspicious behaviour. 2.2 Personal safety checks are made on a systematic and routine basis in accordance with organisational procedures. 2.3 Communication is maintained continually throughout security operations using appropriate communication channels and processes. 2.4 Resources and equipment are maintained and used appropriate to the security operation. 2.5 Security risk situations are accurately identified and assessed for degree of risk to self, others, property and premises.
3 Respond to security risks.	3.1 Response is formulated and carried out within scope of own role, competence and authority. 3.2 Changing circumstances are monitored and responses are adjusted as required to maintain security. 3.3 Response initiative maximises the safety and security of self, others, property and premises. 3.4 Requirements for specialist assistance or advice is identified and promptly sought in accordance with organisational procedures. 3.5 Relevant documentation is completed and securely maintained with due regard to confidentiality in accordance with organisational procedures.

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge and their level required for this unit.
Required skills
communicate effectively with people from different social, cultural and ethnic backgrounds and of varying physical and mental abilities communicate using appropriate channels and communication codes and signals determine response appropriate to security risk situation facilitate commonsense solutions within operating parameters identify and comply with applicable legal and procedural requirements including licensing requirements identify and comply with security incident response procedures identify security risk factors and conduct risk assessment minimise hazards and risks to the health and safety of self and others operate security and communications equipment present a professional image to members of the public and colleagues read, analyse and interpret information recognise support and assistance requirements record and report information select and use equipment appropriate to the security operation.
Required knowledge
applicable legislative provisions relevant to 'use of force' guidelines and licensing requirements bomb threat and counter-terrorism procedures communication channels, codes and signals documentation procedures and processes emergency and evacuation procedures and instructions first aid principles and procedures limits of own responsibility and authority methods of restraint and associated effects (eg, restraint related injury or death) observation and monitoring techniques operational principles of security, communication and protective equipment premises layout and access points principles of effective communication including interpersonal techniques reporting structure and processes structure and responsibilities of the emergency services agencies types of security situations which may be encountered during guarding operations and appropriate responses.

Evidence Guide

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	A person who demonstrates competency in this unit must be able to provide evidence of: identifying and assessing all factors which might impact on the safety and security of persons and property formulating and implementing appropriate responses or contingency measures to maintain security systematically monitoring security activities and varying operational plans as required to meet changing circumstances maximising the safety and protection of people involved in incidents while carrying out response activities communicating effectively on a one-to-one and group basis with people from a range of diverse backgrounds and of varying abilities providing accurate and constructive operational observations and completing documentation in an appropriate style and format.
Context of and specific resources for assessment	Context of assessment includes: a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement. Resource implications for assessment include: access to a registered provider of assessment services access to a suitable venue and equipment access to plain English version of relevant statutes and procedures assessment instruments including personal planner and assessment record book work schedules, organisational policies and duty statements. Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Method of assessment	This unit of competency could be assessed using the following methods of assessment: observation of processes and procedures questioning of underpinning knowledge and skills.
Guidance information for assessment	Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge. Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical. Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Legislative requirements may relate to:	apprehension and powers of arrest Australian standards and quality assurance requirements counter-terrorism crowd control and control of persons under the influence of intoxicating substances force continuum, use of force guidelines general 'duty of care' responsibilities inspection of people and property, and search and seizure of goods licensing or certification requirements privacy and confidentiality relevant commonwealth, state and territory legislation, codes and national standards for: anti-discrimination cultural and ethnic diversity environmental issues equal employment opportunity industrial relations Occupational Health and Safety (OHS) relevant industry codes of practice telecommunications trespass and the removal of persons use of restraints and weapons: batons firearms handcuffs spray.
Organisational requirements may relate to:	access and equity policies, principles and practices business and performance plans client service standards code of conduct, code of ethics communication and reporting procedures complaint and dispute resolution procedures emergency and evacuation procedures employer and employee rights and responsibilities OHS policies, procedures and programs own role, responsibility and authority personal and professional development privacy and confidentiality of information quality assurance and continuous improvement processes and standards resource parameters and procedures roles, functions and responsibilities of security personnel storage and disposal of information.
Assignment instructions may include:	assignment purpose and objective assignment tasks and procedures assignment timeframe client identification information incident and security risk response procedures monitoring objectives personal presentation requirements personal protection equipment premises location and layout reporting and documentation requirements resource and equipment requirements.
Interpersonal techniques may involve:	active listening being non-judgemental being respectful and non-discriminatory constructive feedback control of tone of voice and body language culturally aware and sensitive use of language and concepts demonstrating flexibility and willingness to negotiate effective verbal and non-verbal communication maintaining professionalism providing sufficient time for questions and responses reflection and summarising two-way interaction use of plain English use of positive, confident and cooperative language.
Relevant persons may include:	clients colleagues emergency services personnel members of the public supervisor.
Social and cultural differences may relate to:	dress and personal presentation food language religion social conventions traditional practices values and beliefs.
Environmental factors may relate to:	access to assistance and resources availability of exits and opportunities for escape crowds different degrees of light including low light and darkness presence of several sources of threat time of day weather.
Communication channels and processes may relate to:	direct line supervision paths established communication protocols formal communication pathways lateral supervision paths organisational communication networks verbal and non-verbal communication procedures eg pro-words, phonetic alphabet, call signs, coded messages, use of abbreviations, hand signals.
Resources and equipment may include:	access to emergency services and specialist personnel back-up personnel business equipment eg computers and computer applications communication equipment eg two-way radio, pager, mobile telephone defensive equipment eg batons, firearm, and the relevant licenses, permits and storage facilities fire fighting equipment first aid kit personal protection equipment security equipment eg electronic screening equipment, video cameras and monitors, alarms and signals.
Security risks may relate to:	breaches of law eg criminal damage, offences against people, public order, misuse of drugs and alcohol emergencies eg fire, scenes of crime, accidents hazards eg physical, chemical, electrical, psychological, biological threats eg bombs, sabotage, assassination.
Response may involve:	checking identification defusing the situation evacuating the premises isolating area of potential risk isolating risk issuing verbal warnings notifying relevant emergency services agencies offering assistance provision of first aid request for support and assistance restraint of person tactical withdrawal use of basic defensive techniques use of negotiation techniques.
Documentation may include:	activity logs incident reports records of conversation request for assistance forms running sheets vehicle and personnel movements written and electronic reports.

Unit Sector(s)

Unit sector	Security

Competency field

Competency field	Operations

CPPSEC3017A Plan and conduct evacuation of premises

Modification History

Not Applicable

Unit Descriptor

Unit descriptor	This unit of competency specifies the outcomes required to plan and conduct an evacuation of premises while providing for the maximum safety and protection of self and others. It requires the ability to contribute to the development of an evacuation policy, arrange and participate in evacuation drills, maintain regular communication with designated fire wardens, and conduct evacuations. This unit may form part of the licensing requirements for persons engaged in guarding operations in those states and territories where these are regulated activities.

Application of the Unit

Application of the unit	This unit of competency has wide application in the security industry in those roles involving guarding activities. Competency requires legal and operational knowledge applicable to relevant sectors of the security industry. The knowledge and skills described in this unit are to be applied within relevant legislative and organisational guidelines.

Licensing/Regulatory Information

Refer to Unit Descriptor

Pre-Requisites

Not Applicable

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and/or the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Contribute to writing of policy and procedures for an evacuation situation.	1.1 Applicable provisions of legislative and organisational requirements relevant to planning and conducting evacuations are identified and complied with. 1.2 Occupational Health and Safety (OHS) requirements for evacuation procedures are obtained and reviewed. 1.3 Emergency scenarios are discussed and a system of emergency alerting determined in consultation with relevant persons. 1.4 Evacuation policy incorporates outcomes of the consultative process and is presented for review to relevant persons. 1.5 Presented information uses clear and concise language and complies with organisational requirements for format, style and structure. 1.6 Industry information is regularly reviewed to establish the need for new or revised evacuation policy and procedures.
2 Participate in conducting evacuation drills.	2.1 Documented evacuation policy and procedures are disseminated to relevant persons in accordance with organisational procedures. 2.2 Further information and support materials are readily available and accessible. 2.3 Routine and regular evacuation drills are planned and scheduled in consultation with relevant persons. 2.4 Fire wardens are identified and confirmed in strategic locations. 2.5 Evacuation drills are conducted in accordance with evacuation policy and procedures. 2.6 Feedback on evacuation implementation is sought and modifications to evacuation policy and procedures are finalised and reissued in a timely manner.
3 Conduct evacuation.	3.1 Evacuation need is determined and appropriate emergency services agencies are notified. 3.2 Hazards are identified and appropriate risk control measures are implemented within scope of own responsibility, competency and authority. 3.3 Evacuation of premises is conducted in accordance with evacuation policy and procedures. 3.4 Mobility impaired persons are identified and special arrangements implemented in accordance with organisational procedures. 3.5 Evacuated personnel are accounted for in accordance with evacuation policy and procedures. 3.6 Relevant documentation is completed and securely maintained in accordance organisational procedures.

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge and their level required for this unit.
Required skills
accurately complete reports and process documentation accurately recognise and monitor the likely source of risks and threats communicate effectively with people from different social, cultural and ethnic backgrounds and of varying physical and mental abilities communicate using clear and concise language conduct evacuation drills facilitate commonsense solutions within operating parameters identify and comply with applicable legal and procedural requirements including licensing requirements identify potential security threats to people, property and premises interpret codes and alarm signals and respond accordingly maximise the safety and protection of self and others plan and prepare evacuation procedures present a professional image to members of the public and colleagues prioritise planning activities and meet designated timeframes recognise support and assistance requirements record and report information safely and efficiently conduct evacuation procedures.
Required knowledge
applicable legislation and regulations including licensing requirements bomb threat and counter-terrorism procedures documentation procedures and processes emergency and evacuation requirements for organisations first aid principles and procedures limits of own responsibility and authority location of emergency and security systems planning methods premises layout and access points principles of effective communication including interpersonal techniques report and documentation requirements types of safety hazards and risks.

Evidence Guide

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	A person who demonstrates competency in this unit must be able to provide evidence of: accurately planning and completing an evacuation of premises including maintaining related documentation assessing a variety of potentially dangerous situations requiring the movement of persons conducting evacuation drills and following emergency procedures in compliance with emergency services requirements implementing plans and procedures to control the movement of persons including persons with reduced mobility selecting and using appropriate security equipment throughout evacuation.
Context of and specific resources for assessment	Context of assessment includes: a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement. Resource implications for assessment include: access to a registered provider of assessment services access to a suitable venue and equipment access to plain English version of relevant statutes and procedures assessment instruments including personal planner and assessment record book work schedules, organisational policies and duty statements. Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Method of assessment	This unit of competency could be assessed using the following methods of assessment: observation of processes and procedures questioning of underpinning knowledge and skills.
Guidance information for assessment	Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge. Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical. Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Legislative requirements may relate to:	apprehension and powers of arrest Australian standards and quality assurance requirements counter-terrorism crowd control and control of persons under the influence of intoxicating substances force continuum, use of force guidelines general 'duty of care' responsibilities inspection of people and property, and search and seizure of goods licensing or certification requirements privacy and confidentiality relevant commonwealth, state and territory legislation, codes and national standards for: anti-discrimination cultural and ethnic diversity environmental issues equal employment opportunity industrial relations OHS relevant industry codes of practice trespass and the removal of persons use of restraints and weapons: batons firearms handcuffs spray.
Organisational requirements may relate to:	access and equity policy, principles and practice business and performance plans client service standards code of conduct code of ethics communication channels and reporting procedures documentation systems, procedures and processes emergency and evacuation procedures employer and employee rights and responsibilities legal and organisational policy and procedures including personnel practices and guidelines legislation relevant to the operation, incident or response OHS policies, procedures and programs organisational goals, objectives, plans, systems and processes policies and procedures relating to own role, responsibility and delegation quality and continuous improvement processes and standards resource parameters.
Emergency scenarios may include:	emergencies eg fire, scenes of crime, accidents hazardous situations eg physical, chemical, electrical, psychological, biological threats eg bombs, sabotage.
Relevant persons may include:	building manager clients colleagues emergency services personnel eg fire, ambulance, police, army bomb disposal unit fire wardens supervisor.
Notification may be made by:	dedicated communications link direct alarm link telephone and mobile phone two-way radio (portable and installed).
Hazards may include:	blocked stairway exits falling debris incorrect or insufficient information on evacuation procedures smoke inhalation.
Risk control measures may involve:	evacuating the premises isolating and removal of risk isolating area of potential risk notifying relevant emergency services agencies providing access for emergency services provision of first aid request for support and assistance restraint of person use of negotiation techniques.
Evacuation of premises may be:	by designated alternative routes by prescribed primary routes to designated assembly point.
Documentation may include:	activity logs incident reports request for assistance forms review and feedback of evacuation policy and procedures.

Unit Sector(s)

Unit sector	Security

Competency field

Competency field	Operations

CPPSEC3019A Operate specialised security equipment

Modification History

Not Applicable

Unit Descriptor

Unit descriptor	This unit of competency specifies the outcomes required to operate a range of specialised equipment in a security context. It requires the ability to employ safe work practices to prepare and use specialised security equipment to carry out designated tasks. Competency also requires an ability to monitor operational effectiveness, diagnose faults and malfunctions, and maintain accurate records. This unit may form part of the licensing requirements for persons who operate specialised security equipment in those states and territories where these are regulated activities

Application of the Unit

Application of the unit	This unit of competency has wide application in the security industry in those roles which involve the use of specialised security equipment. Competency requires legal and operational knowledge applicable to relevant sectors of the security industry. The knowledge and skills described in this unit are to be applied within relevant legislative and organisational guidelines.

Licensing/Regulatory Information

Refer to Unit Descriptor

Pre-Requisites

Not Applicable

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and/or the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Select and prepare specialised equipment for use.	1.1 Applicable provisions of legislative and organisational requirements relevant to operating specialised security equipment are identified and complied with. 1.2 Specialised security equipment required to complete work tasks is selected in accordance with assignment instructions. 1.3 Routine pre-operational checks are carried out in accordance with manufacturer's instructions. 1.4 Faulty or damaged equipment is identified and reported in accordance with organisational procedures. 1.5 Appropriate licensing and certification requirements are identified and complied with prior to and during the operation of specialised security equipment.
2 Operate specialised equipment.	2.1 Potential and existing risks and hazards in the workplace are identified and controlled in accordance with Occupational Health and Safety (OHS) guidelines. 2.2 Suitable personal protection equipment is selected, used and maintained in accordance with OHS guidelines. 2.3 Specialised security equipment is operated in a safe and controlled manner in accordance with manufacturer's instructions. 2.4 Specialised security equipment is operated for its specified purpose in accordance with assignment instructions.
3 Maintain specialised equipment and resources.	3.1 Cleaning and maintenance of specialised security equipment is carried out in accordance with manufacturer's instructions. 3.2 Complex faults or repair requirements outside area of responsibility or competence are reported for specialist advice in accordance with organisational procedures. 3.3 Specialised security equipment is stored in accordance with manufacturer's instructions and organisational procedures. 3.4 Relevant documentation is completed and securely maintained in accordance with organisational procedures.

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge and their level required for this unit.
Required skills
apply safe workplace practices and procedures carry out routine maintenance clean and maintain a safe workplace environment communicate effectively with people from different social, cultural and ethnic backgrounds and of varying physical and mental abilities complete documentation and maintain records conduct pre-operational checks identify and control workplace hazards and risks identify faults and determine appropriate repair or replacement action observe ergonomic and conservation requirements relevant to the operation of equipment obtain relevant licensing or certification operate a range of communication and business equipment operate a range of specialised equipment prepare documentation and maintain records read, interpret and analyse technical information.
Required knowledge
common and complex specialised equipment faults emergency procedures environmental and waste disposal procedures features and functions of a range of business and communication equipment licensing requirements for the operation of equipment maintenance procedures operational principles, functions and limitations of a range of specialised equipment pre-operational checking functions and procedures procedures to access manufacturer's specifications and other information relevant to the operation of specialised security equipment reporting and documentation requirements and processes requirements for the securing and storage of specialised equipment and materials routine maintenance procedures and repair techniques safe workplace procedures relevant to the operation of basic security equipment workplace procedures for obtaining and storing tools, equipment and materials.

Evidence Guide

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	A person who demonstrates competency in this unit must be able to provide evidence of: complying with applicable licensing, certification and legislative requirements prior and during the operation of specialised security equipment correctly cleaning, maintaining and storing specialised equipment and maintaining clear and safe operating areas preparing workplace documentation in a suitable style and format selecting and operating specialised security equipment appropriate to assignment requirements undertaking correct pre-operational checks and routine maintenance tasks and accurately identifying faulty, malfunctioning or damaged equipment.
Context of and specific resources for assessment	Context of assessment includes: a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement. Resource implications for assessment include: access to plain English version of relevant statutes and procedures access to a registered provider of assessment services access to a suitable venue and equipment assessment instruments including personal planner and assessment record book work schedules, organisational policies and duty statements. Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Method of assessment	This unit of competency could be assessed using the following methods of assessment: observation of processes and procedures questioning of underpinning knowledge and skills.
Guidance information for assessment	Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge. Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical. Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Legislative requirements may relate to:	apprehension and powers of arrest Australian standards and quality assurance requirements counter-terrorism crowd control and control of persons under the influence of intoxicating substances force continuum, use of force guidelines general 'duty of care' responsibilities inspection of people and property, and search and seizure of goods licensing or certification requirements privacy and confidentiality relevant commonwealth, state and territory legislation, codes and national standards for: anti-discrimination cultural and ethnic diversity environmental issues equal employment opportunity industrial relations OHS relevant industry codes of practice trespass and the removal of persons.
Organisational requirements may relate to:	access and equity policies, principles and practices business and performance plans client service standards code of conduct, code of ethics communication and reporting procedures complaint and dispute resolution procedures emergency and evacuation procedures employer and employee rights and responsibilities OHS policies, procedures and programs own role, responsibility and authority personal and professional development privacy and confidentiality of information quality assurance and continuous improvement processes and standards resource parameters and procedures roles, functions and responsibilities of security personnel storage and disposal of information.
Specialised security equipment may include:	audible and visual warning devices biometric devices cameras, monitors and control equipment car alarms control panels and intercoms detection devices electronic and mechanical fire safety and fire locking systems electronic readers or recognition controls locks and locking systems wireless equipment.
Assignment instructions may include:	assignment objectives and timeframes maintenance schedules personal protective clothing and equipment requirements reporting and documentation requirements resource and equipment requirements specific client requirements work schedules work tasks and procedures.
Routine pre-operational checks may include:	checking log books and maintenance schedules cleaning, priming, tightening, basic repairs and adjustments identification and segregation of unsafe or faulty equipment for repair or replacement observing and monitoring noise levels for correct operation visual checks for wear and tear.
Personal protection equipment may include:	body armour breathing apparatus fire extinguisher first aid kit gloves head protection knee pads masks protective shield safety boots safety glasses.
Documentation may include:	equipment faults and diagnosis materials used, parts and components replaced operational reports recommended repairs or disposal of equipment repairs and servicing undertaken testing and inspection results written and electronic reports.

Unit Sector(s)

Unit sector	Security

Competency field

Competency field	Operations

CPPSEC3020A Monitor security from control room

Modification History

Not Applicable

Unit Descriptor

Unit descriptor	This unit of competency specifies the outcomes required to monitor the security of persons and premises from a control room perspective. It requires the ability to effectively operate security systems to monitor activities, coordinate appropriate responses to security incidents and organise back-up support to field staff. This unit may form part of the licensing requirements for persons who operate electronic security systems in those states and territories where these are regulated activities.

Application of the Unit

Application of the unit	This unit of competency has wide application in the security industry in those roles which involve the operation of electronic security systems. Competency requires legal and operational knowledge applicable to relevant sectors of the security industry. The knowledge and skills described in this unit are to be applied within relevant legislative and organisational guidelines.

Licensing/Regulatory Information

Refer to Unit Descriptor

Pre-Requisites

Not Applicable

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and/or the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Prepare for operations.	1.1 Applicable provisions of legislative and organisational requirements relevant to assignment instructions are identified and complied with. 1.2 Assignment instructions and relevant information is obtained and verified with relevant persons.. 1.3 Security systems are checked for correct operation in accordance with manufacturer's instructions. 1.4 Faults or malfunctions in security systems are identified, corrected or reported for remedial action. 1.5 Security systems are cross-checked with companion monitoring systems to ensure accurate and consistent exchange of information. 1.6 Established communication channels and processes are verified with relevant persons.
2 Monitor security activities.	2.1 Security systems are operated and monitored in accordance with assignment instructions. 2.2 Information conveyed by security systems is received and appropriate responses implemented as required in accordance with organisational procedures. 2.3 Regular and systematic checks are made with field staff and assistance is organised as required in accordance with organisational procedures. 2.4 Irregular or non-responses from field staff are identified and promptly responded to in accordance with organisational procedures. 2.5 Incidents are risk assessed on available information and response is implemented in accordance with organisational procedures.
3 Maintain security systems and information.	3.1 Change of shift procedures are carried out and ensure system and monitoring continuity in accordance with organisational procedures. 3.2 Security database is updated in established styles and formats in accordance with organisational procedures. 3.3 Identified faults or deficiencies in security systems are corrected or reported for remedial action in accordance with organisational procedures. 3.4 Relevant documentation is completed and securely maintained with due regard to confidentiality.

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge and their level required for this unit.
Required skills
assess and implement appropriate response to received information communicate in a clear and concise manner using appropriate terminology estimate and calculate resource and assistance requirements identify and diagnose faults or deficiencies in operation of security systems interpret security codes and alarm signals monitor, evaluate and interpret data and information operate and maintain a range of security systems prepare and present written and computer-based information read and interpret technical data and specifications risk assess incidents.
Required knowledge
approved communication terminology and codes and signals back-up procedures change of shift procedures common faults and malfunctions in security systems communication formats (high speed, contact ID etc) difference between local and monitored alarms different types of transmission methods (dialler, securitel etc) emergency procedures operational principles and functions of security systems and software and hardware phonetic alphabet problem solving strategies procedures for preparation of surveillance footage range of security risk or incident situations and appropriate response procedures implemented from a control room reporting and documentation procedures risk assessment methods surveillance recording systems (digital and analogue) and interfaces types of computer operating systems in use in a monitoring centre types of detectors (PIR, dual tech etc).

Evidence Guide

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	A person who demonstrates competency in this unit must be able to provide evidence of: operating electronic systems to conduct systematic monitoring activities in compliance with legislative requirements diagnosing and rectifying faults or malfunctions in security systems or arranging repair or replacement implementing and monitoring the routine hand-over of duties and accurately completing and maintaining documentation records implementing appropriate contingency measures in the event of irregular or non-response from field staff interpreting and evaluating security alarms and communication status signals as the basis for formulating and coordinating appropriate responses using appropriate communication channels and techniques to accurately receive, interpret and relay information in both routine and non-routine circumstances.
Context of and specific resources for assessment	Context of assessment includes: a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement. Resource implications for assessment include: access to plain English version of relevant statutes and procedures access to a registered provider of assessment services access to a suitable venue and equipment assessment instruments including personal planner and assessment record book work schedules, organisational policies and duty statements. Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Method of assessment	This unit of competency could be assessed using the following methods of assessment: observation of processes and procedures questioning of underpinning knowledge and skills.
Guidance information for assessment	Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge. Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical. Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Legislative requirements may relate to:	apprehension and powers of arrest casinos counter-terrorism crowd control and control of persons under the influence of intoxicating substances force continuum, use of force guidelines gaming general 'duty of care' responsibilities inspection of people and property, and search and seizure of goods licensing or certification requirements privacy and confidentiality relevant commonwealth, state and territory legislation, codes and national standards for: anti-discrimination cultural and ethnic diversity environmental issues equal employment opportunity industrial relations Occupational Health and Safety (OHS) relevant industry codes of practice surveillance telecommunications.
Organisational requirements may relate to:	access and equity policies, principles and practices business and performance plans client service standards code of conduct, code of ethics communication and reporting procedures complaint and dispute resolution procedures emergency and evacuation procedures employer and employee rights and responsibilities OHS policies, procedures and programs own role, responsibility and authority personal and professional development privacy and confidentiality of information quality assurance and continuous improvement processes and standards resource parameters and procedures roles, functions and responsibilities of security personnel storage and disposal of information.
Assignment instructions may include:	assignment tasks GPS monitoring GSM monitoring IT monitoring medical monitoring radio monitoring incident and security risk response procedures personal presentation requirements personal protection equipment reporting and documentation requirements resource and equipment requirements.
Relevant information may include:	applicable legislation and codes of practice field personnel schedules manufacturer's specifications operations manuals organisational operating procedures and policies security operational plans.
Relevant persons may include:	clients emergency services personnel field personnel supervisor.
Security systems may include:	access control systems acoustic sensors alarms and signals (local and monitored) analogue (VCR) automatic entrance and exit devices biometric devices business equipment closed circuit television communication equipment computers and networked systems digital electronic field detection systems electronic screening equipment infra-red sensors intelligent building systems intruder alarm systems motion sensors movement detectors personal duress alarms static alarms video cameras and monitors wide-angle cameras.
Companion monitoring systems are:	parallel systems and may be electrical monitoring systems written record.
Communication channels and processes may include:	direct line supervision paths established communication protocols formal communication pathways lateral supervision paths organisational communication networks verbal and non-verbal communication procedures eg pro-words, phonetic alphabet, call signs, coded messages, use of abbreviations, hand signals.
Responses may include:	dispatching field support staff notifying relevant emergency services agencies notifying relevant personnel.
Documentation may include:	activity logs radio and telephone records records of conversation running sheets security logs security systems faults and diagnosis situation reports testing and inspection results written and computer-based reports.

Unit Sector(s)

Unit sector	Security

Competency field

Competency field	Operations

HLTFA201A Provide basic emergency life support

Modification History

Unit Descriptor

This unit of competency describes the skills and knowledge required to recognise and respond to life threatening emergencies using basic life support measures only

Application of the Unit

The skills and knowledge described here enable a first aider to provide an initial response to an emergency in line with practised actions and Australian Resuscitation Council (ARC) Guidelines and/or state/territory regulations, legislation and policies and accepted industry guidelines

Application should be contextualised as required to reflect workplace and community requirements relating to specific risks and hazards and associated injuries

Licensing/Regulatory Information

Pre-Requisites

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of Employability Skills

The Employability Skills Summary of the qualification in which this unit of competency is packaged will assist in identifying Employability Skill requirements

Elements and Performance Criteria Pre-Content

Elements define the essential outcomes of a unit of competency.

The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Respond in an emergency situation	1.1	Recognise emergency situation and identify hazards to health and safety of self and others
1.2	Minimise immediate risk to health and safety of self, casualty and others by isolating any hazard(s)
1.3	Assess casualty and identify injuries, illnesses and conditions
1.4	Assess the need for assistance
2	Apply identified first aid procedures	2.1	Reassure casualty in a caring and calm manner and make comfortable using available resources
2.2	Determine and explain the nature of casualty's injury/condition and relevant first aid procedures to provide comfort
2.3	Seek consent from casualty or significant other prior to applying first aid management
2.4	Respond to the casualty in a culturally aware, sensitive and respectful manner
2.5	Use identified first aid procedures as required in accordance with established first aid principles, policies and procedures, ARC Guidelines and/or state/territory regulations, legislation and policies and industry requirements
2.6	Use safe manual handling techniques as required
3	Communicate details of the incident	3.1	Request ambulance support and/or appropriate medical assistance according to relevant circumstances and using available means of communication
3.2	Accurately convey assessment of casualty's condition and first aid procedures undertaken to emergency services/relieving personnel
3.3	Calmly provide information to reassure casualty, adopting a communication style to match the casualty's level of consciousness
3.4	Provide reports, where applicable, in a timely manner, presenting all relevant facts according to established procedures
3.5	Maintain confidentiality of records and information in line with privacy principles and statutory and/or organisation policies
4	Evaluate own performance	4.1	Seek feedback from appropriate clinical expert
4.2	Recognise the possible psychological impacts on rescuers of involvement in critical incidents
4.3	Participate in debriefing/evaluation as appropriate to improve future response and address individual needs

Required Skills and Knowledge

This describes the essential skills and knowledge and their level required for this unit.
Essential knowledge: Basic anatomy and physiology relating to: severe bleeding absence of signs of life: unconscious unresponsive not moving not breathing normally choking/airway obstruction shock First aid procedures for: bleeding control care of unconscious infection control as it relates to standard precautions airway management chest pain casualty with no signs of life shock respiratory distress, including asthma severe allergic reaction Chain of survival How to access emergency response support services/personnel Understanding of the use of an Automated External Defibrillator (AED), including when to use and when not to State/territory regulations, legislation and policies, ARC Guidelines and accepted industry practice relating to currency of skill and knowledge Privacy and confidentiality requirements Duty of care requirements Need to be culturally aware, sensitive and respectful Relevant workplace hazards Own skills and limitations Awareness of stress management techniques and available support
Essential skills: Ability to: Demonstrate first aid casualty management principles: assess and minimise danger check for response maintain casualty's airway, breathing and circulation. Assess vital signs and responses of casualty Demonstrate: safe manual handling of casualty. consideration of the welfare of the casualty correct procedures for CPR on a resuscitation manikin implementation of standard precautions Plan an appropriate first aid response in line with established first aid principles, policies and procedures, ARC Guidelines and/or state/territory regulations, legislation and policies and industry requirements and respond appropriately to contingencies in line with own level of skills and knowledge Call an ambulance and/or medical assistance, according to circumstances and report casualty's condition Identify and minimise hazards to health and safety of self and others in the immediate workplace or community environment Report details of emergency incident and first aid provided

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects of assessment:	Assessment must include demonstrated evidence of specified Essential Knowledge and Essential Skills identified in this competency unit Competence should be demonstrated working individually and, where appropriate, as part of a first aid team. Consistency of performance should be demonstrated over the required range of situations relevant to the workplace or community setting Currency of CPR knowledge and skills is to be demonstrated in line with state/territory regulations, legislation and policies, ARC and industry guidelines
Context and resources required for assessment:	For assessment purposes, demonstration of skills in CPR procedures requires using a model of the human body (resuscitation manikin) in line with Australian Resuscitation Council Guidelines
Access and equity considerations:	All workers in the health industry should be aware of access and equity issues in relation to their own area of work All workers should develop their ability to work in a culturally diverse environment In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities

Range Statement

RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Condition of the casualty must include, but is not limited to:	Severe bleeding Absence of signs of life: unconscious unresponsive not moving not breathing normally Choking/airway obstruction Severe allergic reaction
Identified first aid procedures must include:	Cardiopulmonary Resuscitation (CPR) Control severe bleeding Airway management Provide assistance with self-administered medications, such as auto-injector, puffer/inhaler in line with state/territory regulations, legislation and policies and any available medical/pharmaceutical instructions Care of the unconscious person
Resources and equipment may include:	First aid kit Resuscitation mask or barrier Casualty's medication Manikin AED (if available) Auto-injector Puffer/inhaler
A hazard is:	A source or situation with the potential for harm in terms of human injury or ill-health, damage to property, the environment, or a combination of these
Appropriate clinical expert may include:	Supervisor/manager Ambulance officer/paramedic Other medical/health worker

Unit Sector(s)

HLTFA301B Apply first aid

Modification History

Unit Descriptor

This unit of competency describes the skills and knowledge required to provide first aid response, life support, management of casualty(s), the incident and other first aiders, until the arrival of medical or other assistance

Application of the Unit

These skills and knowledge may be applied in a range of situations, including community and workplace settings

Training Package users should ensure implementation is consistent with any specific workplace and/or relevant legislative requirements in relation to first aid, including State/Territory requirements for currency

Application of these skills and knowledge should be contextualised as required to address specific industry, enterprise or workplace requirements and to address specific risks and hazards and associated injuries

A current Senior First Aid, Workplace Level 2 or Level 2 qualification may provide evidence of skills and knowledge required by this competency unit. However, as with all evidence of competence, evidence must be assessed against the requirements specified in the competency unit

Licensing/Regulatory Information

Pre-Requisites

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of Employability Skills

The Employability Skills Summary of the qualification in which this unit of competency is packaged will assist in identifying Employability Skill requirements

Elements and Performance Criteria Pre-Content

Elements define the essential outcomes of a unit of competency.

The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Assess the situation	1.1	Identify assess and minimise hazards in the situation that may pose a risk of injury or illness to self and others
1.2	Minimise immediate risk to self and casualty's health and safety by controlling any hazard in accordance with occupational health and safety requirements
1.3	Assess casualty and identify injuries, illnesses and conditions
2	Apply first aid procedures	2.1	Calmly provide information to reassure casualty, adopting a communication style to match the casualty's level of consciousness
2.2	Use available resources and equipment to make the casualty as comfortable as possible
2.3	Respond to the casualty in a culturally aware, sensitive and respectful manner
2.4	Determine and explain the nature of casualty's injury/condition and relevant first aid procedures to provide comfort
2.5	Seek consent from casualty prior to applying first aid management
2.6	Provide first aid management in accordance with established first aid principles and Australian Resuscitation Council (ARC) Guidelines and/or State/Territory regulations, legislation and policies and industry requirements
2.7	Seek first aid assistance from others in a timely manner and as appropriate
2.8	Correctly operate first aid equipment as required for first aid management according to manufacturer/supplier's instructions and local policies and/or procedures
2.9	Use safe manual handling techniques as required
2.10	Monitor casualty's condition and respond in accordance with effective first aid principles and procedures
2.11	Finalise casualty management according to casualty's needs and first aid principles
3	Communicate details of the incident	3.1	Request ambulance support and/or appropriate medical assistance according to relevant circumstances using relevant communication media and equipment
3.2	Accurately convey assessment of casualty's condition and management activities to ambulance services /other emergency services/relieving personnel
3.3	Prepare reports as appropriate in a timely manner, presenting all relevant facts according to established procedures
3.4	Accurately record details of casualty's physical condition, changes in conditions, management and response to management in line with established procedures
3.5	Maintain confidentiality of records and information in line with privacy principles and statutory and/or organisation policies
4	Evaluate own performance	4.1	Seek feedback from appropriate clinical expert
4.2	Recognise the possible psychological impacts on rescuers of involvement in critical incidents
4.3	Participate in debriefing/evaluation as appropriate to improve future response and address individual needs

Required Skills and Knowledge

This describes the essential skills and knowledge and their level required for this unit.
Essential knowledge: ARC Guidelines relating to provision of first aid as outlined Working knowledge of: basic principles and concepts underlying the practice of first aid procedures for dealing with major and minor injury and illness priorities of management in first aid when dealing with life threatening conditions basic occupational health and safety requirements in the provision of first aid infection control principles and procedures, including use of standard precautions chain of survival first Aiders' skills and limitations Understanding of the use of an Automated External Defibrillator (AED), including when to use and when not to First aid management of: abdominal injuries allergic reactions altered and loss of consciousness bleeding burns - thermal, chemical, friction, electrical cardiac arrest casualty with no signs of life chest pain choking/airway obstruction injuries: cold and crush injuries; eye and ear injuries; head, neck and spinal injuries; minor skin injuries; needle stick injuries; soft tissue injuries including sprains, strains, dislocations envenomation - snake, spider, insect and marine bites environmental impact such as hypothermia, hyperthermia, dehydration, heat stroke fractures medical conditions, including cardiac conditions, epilepsy, diabetes, asthma and other respiratory conditions near drowning poisoning and toxic substances (including chemical contamination) respiratory distress seizures shock stroke substance misuse - common drugs and alcohol, including illicit drugs Awareness of stress management techniques and available support Social/legal issues: duty of care need to be culturally aware, sensitive and respectful importance of debriefing confidentiality own skills and limitations
Essential skills: Ability to: Conduct an initial casualty assessment Plan an appropriate first aid response in line with established first aid principles, policies and procedures, ARC Guidelines and/or State/Territory regulations, legislation and policies and industry requirements and respond appropriately to contingencies in line with own skills Demonstrate correct procedures for performing CPR using a manikin, including standard precautions (i.e. as per unit HLTCPR201A Perform CPR) Apply first aid principles Infection control, including use of standard precautions Follow OH&S guidelines Demonstrate: safe manual handling consideration of the welfare of the casualty ability to call an ambulance site management to prevent further injury Provide assistance with self-medication as per subject's own medication regime and in line with State/Territory legislation, regulations and policies and any available medical/pharmaceutical instructions Administer medication in line with state/territory regulations, legislation and policies Prepare a written incident report or provide information to enable preparation of an incident report Communicate effectively and assertively in an incident Make prompt and appropriate decisions relating to managing an incident in the workplace Call an ambulance and/or medical assistance according to relevant circumstances and report casualty's condition Use literacy and numeracy skills as required to read, interpret and apply guidelines and protocols Evaluate own response and identify appropriate improvements where required

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. The evidence guide supplements assessment requirements that apply to all units in this Training Package. Users of this evidence guide should first read the package's assessment guidelines.
Critical aspects of assessment:	Assessment must include demonstrated evidence of specified Essential Knowledge and Essential Skills identified in this competency unit Competence should be demonstrated working individually and, where appropriate, as part of a first aid team Consistency of performance should be demonstrated over the required range of situations relevant to the workplace or community setting Currency of first aid knowledge and skills is to be demonstrated in line with State/Territory regulations, legislation and policies, ARC and industry guidelines
Context and resources required for assessment:	Skills in performing first aid procedures are to be assessed through demonstration, with questioning to confirm essential knowledge For assessment purposes, demonstration of skills in CPR procedures requires using a model of the human body (resuscitation manikin) in line with Australian Resuscitation Council Guidelines
Access and equity considerations:	All workers in the health industry should be aware of access and equity issues in relation to their own area of work All workers should develop their ability to work in a culturally diverse environment In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities

Range Statement

RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Contextualisation to address specific requirements may include:	Focus on first aid management of specific types of injury First aid provision under specific constraints or circumstances (e.g. in confined spaces, in maritime work environment or in work environment involving identified risks/hazards)
Established first aid principles include:	Preserve life Prevent illness, injury and condition(s) becoming worse Promote recovery Protect the unconscious casualty
Vital signs include:	Consciousness Breathing Circulation
A hazard is:	A source or situation with the potential for harm in terms of human injury or ill-health, damage to property, the environment, or a combination of these
Hazards may include:	Physical hazards Biological hazards Chemical hazards Hazards associated with manual handling
Risks may include:	Risks from equipment, machinery and substances Risks from first aid equipment Environmental risks Exposure to blood and other body substances Risk of further injury to the casualty Risks associated with the proximity of other workers and bystanders Risks from vehicles
Casualty's condition is managed for:	Abdominal injuries Airway obstruction Allergic reactions Altered and loss of consciousness Bleeding Burns - thermal, chemical, friction, electrical Chest pain/cardiac arrest Injuries: cold and crush injuries; eye and ear injuries; head, neck and spinal injuries; minor skin injuries; needle stick injuries; soft tissue injuries including sprains, strains, dislocations Near drowning Envenomation - snake, spider, insect and marine bites Environmental conditions such as hypothermia, hyperthermia, dehydration, heat stroke Fractures Medical conditions, including cardiac conditions, epilepsy, diabetes, asthma and other respiratory conditions No signs of life Poisoning and toxic substances (including chemical contamination) Respiratory distress/arrest Seizures Shock Stroke Substance misuse - common drugs and alcohol, including illicit drugs.
First aid management must take into account applicable aspects of:	The setting in which first aid is provided, including: workplace policies and procedures industry/site specific regulations, codes etc. OHS requirements state and territory workplace health and safety legislative requirements location and nature of the incident situational risks associated with, for example, electrical and biological hazards, weather, motor vehicle accidents location of emergency services personnel. The use and availability of first aid equipment and resources Infection control Legal and social responsibilities of first aider
Resources and equipment are used appropriate to the risk to be met and may include:	AED First aid kit Auto-injector Puffer/inhaler Resuscitation mask or barrier Spacer device
Communication media and equipment may include but are not limited to:	Telephones, including landline, mobile and satellite phones HF/VHF radio Flags Flares Two way radio Email Electronic equipment Hand signals
Appropriate clinical expert may include:	Supervisor/manager Ambulance officer/paramedic Other medical/health worker
Documentation may include:	Injury report forms Workplace documents as per organisation requirements
Documentation may include recording:	Time Location Description of injury First aid management Fluid intake/output, including fluid loss via: blood vomit faeces urine Administration of medication including: time date person administering dose Vital signs

Unit Sector(s)

HLTFA402B Apply advanced first aid

Modification History

Unit Descriptor

This unit deals with the provision of advanced first aid response, life support, management of casualty(s), the incident and other first aiders, until the arrival of medical or other assistance, and provision of support to other providers

This unit builds on HLTFA301B: Apply first aid to include additional skills and use of a range of equipment

Application of the Unit

Training Package users should ensure implementation is consistent with any specific workplace and/or relevant legislative requirements in relation to first aid, including State/Territory requirements for currency

Application of these skills and knowledge should be contextualised as required to address specific industry, enterprise or workplace requirements and to address specific risks and hazards and associated injuries

Licensing/Regulatory Information

Pre-Requisites

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of Employability Skills

The Employability Skills Summary of the qualification in which this unit of competency is packaged will assist in identifying Employability Skill requirements

Elements and Performance Criteria Pre-Content

Elements define the essential outcomes of a unit of competency.

The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Assess the situation	1.1	Identify, assess and minimise hazards that may pose a risk of injury or illness to self and others
1.2	Assess risks to first aider and others and determine appropriate response to ensure prompt control of situation
1.3	Ascertain and prioritise need(s) for emergency services/medical assistance and undertake triage where required
1.4	Deploy resources to appropriate locations as required in line with workplace procedures
2	Manage the casualty(s)	2.1	Determine and explain the nature of casualty's injury/condition and relevant first aid procedures to provide comfort
2.2	Respond to the casualty in a culturally aware, sensitive and respectful manner
2.3	Seek consent for management of the casualty's injury/illness from person(s) where relevant
2.4	Determine and implement welfare procedure according to casualty(s) needs
2.5	Control effects of injury and determine and apply appropriate first aid management to meet the needs of the casualty and situation
2.6	Assist with self-medication in accordance with State/Territory regulations, legislation and policies and manufacturer's/supplier's instructions and subject to casualty's regime
2.7	Monitor casualty's condition and respond in a timely manner in accordance with effective first aid principles
2.8	Correctly operate basic life support equipment where appropriate according to relevant legislation and manufacturer's/supplier's instructions
2.9	Apply safety procedures for operation of pressurised gases
2.10	Use safe manual handling techniques
2.11	Finalise management according to casualty's needs and first aid principles
3	Coordinate first aid activities until arrival of medical assistance	3.1	Identify available resources required and establish communication links with appropriate personnel, emergency management services and medical assistance as appropriate
3.2	Deploy correct amount of resources to appropriate locations in an effective manner to ensure timely arrival of required resources
3.3	Document the provision of resources and recommend modifications as required
3.4	Monitor the condition of casualties in accordance with first aid principles and workplace procedures
3.5	Coordinate evacuation of casualties according to relevant evacuation procedures
3.6	Arrange support services for personnel involved in the incident in accordance with relevant principles and procedures
4	Communicate essential incident details	4.1	Maintain communication with relevant personnel using appropriate media and equipment
4.2	Communicate first aid information with other providers/carers as appropriate to meet their needs and in accordance with workplace procedures
4.3	Calmly provide information to reassure casualty, adopting a communication style to match the casualty's level of consciousness
4.4	Prepare an incident report in line with organisation requirements
4.5	Maintain confidentiality of records and information in line with privacy principles and statutory and/or organisation policies
5	Evaluate the incident	5.1	Evaluate management of the incident and where required develop an action plan in consultation with relevant parties
5.2	Participate in debriefing/evaluation in order to improve future operations and address individual's needs
5.3	Formulate and review contingency planning to identify and select alternative management principles and procedures as required

Required Skills and Knowledge

This describes the essential skills and knowledge and their level required for this unit.
Essential knowledge: Working knowledge of: legal responsibilities and duty of care, including confidentiality basic anatomy (skeleton, muscles, joints, bones), physiology and toxicology ARC Guidelines and/or State/Territory regulations, legislation and policies relating to provision of first aid procedures for dealing with major and minor accidents in the workplace infection control principles and procedures, including using standard precautions how to gain access to and interpret material safety data sheets (MSDSs) company/organisation standard operating procedures (SOPs) priorities of management in first aid occupational health and safety requirements in the provision of first aid. capabilities of emergency management services first aiders' skills and limitations safe storage and handling procedures for pressurised gases advanced resuscitation techniques as per HLTFA404A Apply advanced resuscitation techniques First aid management procedures in accordance with ARC Guidelines, state/territory regulations, legislation and policies and organisation requirements for conditions identified in the Range Statement and including: use of AED, oxygen, bronchodilator spinal care management of anaphylactic shock reaction use of analgesic gases Incident management procedures: manual handling, hazardous substances, dangerous goods or chemicals basic triage for a multiple casualty incident safe access to the casualty awareness of confined spaces and dangerous places removal of casualty to safe area, if appropriate coordinate activities of other first aiders, if applicable First aid management procedures may also relate to emergency childbirth Complications and associated methods of management for conditions identified in the Range Statement State and territory regulatory requirements relating to currency of skill and knowledge Social issues, especially in particular workplace or community context(s) in which first aid is to be applied, including: importance of debriefing need to be culturally aware, sensitive and respectful confidentiality own skills and limitations Awareness of stress management techniques and available support Safety procedures for the operation of pressurised gases
Essential skills: Ability to: Manage specific injuries/illnesses and conditions as identified in the Range Statement for this competency unit Conduct an initial casualty assessment Plan an appropriate first aid response in line with established first aid principles, policies and procedures, ARC Guidelines and/or State/Territory regulations, legislation and policies and industry requirements and respond appropriately to contingencies in line with own skills Apply advanced resuscitation techniques as per HLTFA404A Apply advanced resuscitation techniques Use a range of first aid equipment as outlined in the Range Statement Demonstrate the application of first aid principles Comply with OHS legislation Provide assistance with self-medication as per subject's own medication regime and in line with State/Territory legislation, regulations and policies and any available medical/pharmaceutical instructions Administer medication in line with State/Territory regulations, legislation and policies and any available medical/pharmaceutical instructions Demonstrate: safe manual handling adequate infection control procedures consideration of the welfare of the casualty safe storage and handling procedures for pressurised gases Prepare a written incident report or provide information to enable preparation of an incident report Interpret and use listed documents Communicate effectively and assertively and show leadership in an incident Make prompt and appropriate decisions relating to managing an incident in the workplace Use literacy and numeracy skills as required to read, interpret and apply guidelines and protocols Call an ambulance and/or medical assistance according to relevant circumstances and report casualty's condition

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects of assessment:	Assessment must include demonstrated evidence of specified Essential Knowledge and Essential Skills identified in this competency unit Competence should be demonstrated working individually and, where appropriate, as part of a first aid team Consistency of performance should be demonstrated over the required range of situations relevant to the workplace or community setting Currency of first aid knowledge and skills is to be demonstrated in line with state/territory regulations, legislation and policies, ARC and industry guidelines
Method of assessment may include:	Skills in performing first aid procedures are to be assessed through demonstration, with questioning to confirm essential knowledge Skills may be assessed through simulations, using anatomical models, manikins or in a high fidelity simulation centre For assessment purposes, demonstration of skills in CPR procedures requires using a model of the human body (resuscitation manikin) in line with ARC Guidelines
Access and equity considerations:	All workers in the health industry should be aware of access and equity issues in relation to their own area of work All workers should develop their ability to work in a culturally diverse environment In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities

Range Statement

RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Contextualisation to address specific requirements may include:	Focus on first aid management of specific types of injury First aid provision under specific constraints or circumstances (eg. in confined spaces, in maritime work environment or in work environment involving identified risks/hazards)
First aid management must take into account:	Workplace policies and procedures Industry/site specific regulations, codes etc. OHS requirements State and territory workplace health and safety requirements
A hazard is:	A source or situation with the potential for harm in terms of human injury or ill-health, damage to property, the environment, or a combination of these
Hazards may include:	Physical hazards Biological hazards Chemical hazards Hazards associated with manual handling
Risks may include:	Risks from worksite equipment, machinery and substances Risks from first aid equipment (oxygen cylinders, AED) Environmental risks Exposure to blood and other body substances Risk of further injury to the casualty Risks associated with the proximity of other workers and bystanders Risks from vehicles Fallen power lines, step and touch potential
Casualty's condition is managed for:	Abdominal injuries Airway obstruction Allergic reactions Altered and loss of consciousness Bleeding Burns - thermal, chemical, friction, electrical Chest pain Injuries: cold and crush injuries; eye and ear injuries; head, neck and spinal injuries; minor skin injuries; needle stick injuries; soft tissue injuries including sprains, strains, dislocations Near drowning Envenomation - snake, spider, insect and marine bites Environmental conditions such as hypothermia, hyperthermia, dehydration, heat stroke Fractures Medical conditions, including cardiac conditions, epilepsy, diabetes, asthma and other respiratory conditions No signs of life Pain relief Poisoning and toxic substances (including chemical contamination) Respiratory distress Shock Seizures Stroke Substance misuse - all drugs and alcohol, including illicit drugs
First Aid management skills must include in accordance with ARC Guidelines, State/Territory regulations, legislation and policies and industry requirements:	Administration of analgesia CPR Infection control AED Identification and management of anaphylactic shock reaction in accordance with ARC Guidelines, State/Territory regulations, legislation and policies and industry requirements Oxygen administration
First aid management must account for:	Location and nature of the workplace Environmental conditions eg electricity (high or low voltage), biological risks, weather, motor vehicle accidents Location of emergency services personnel Number of casualties and potential casualties Use and availability of first aid equipment, resources and pharmaceuticals Types of dangers/risks to the casualty and any others in the vicinity of the situation Confined spaces, subject to industry need
Medications may include in accordance with ARC Guidelines, State/Territory regulations, legislation and policies and industry requirements:	Oxygen Analgesics Bronchodilators Casualty's own medications Auto-injectors
Resources and equipment are used appropriate to the risk to be met and may include:	Oxygen resuscitation/cylinders AED Thermometers Auto-injectors Back boards Stretchers Soft bag resuscitator First aid kit Casualty's medication Analgesic inhalers Analgesic gas equipment Resuscitation mask or barrier Spacer device Cervical collars
Information to be documented may include:	Time Location Description of injury First aid management Fluid intake/output, including fluid loss via: blood vomit faeces urine Administration of medication including: time date person administering dose Vital signs
Established first aid principles include:	Checking the site for danger to self, the casualty and others and minimising the danger Checking and maintaining the casualty's airway, breathing and circulation

Unit Sector(s)

HLTFA404A Apply advanced resuscitation techniques

Modification History

Unit Descriptor

This unit deals with the provision of advanced first aid resuscitation techniques, life support, and management of casualty(s), until the arrival of medical or other assistance, and provision of support to other providers

Application of the Unit

Training Package users should ensure implementation is consistent with any specific workplace and/or relevant legislative requirements in relation to first aid, including State/Territory requirements for currency

Application of these skills and knowledge should be contextualised as required to address specific industry, enterprise or workplace requirements and to address specific risks and hazards and associated injuries

Licensing/Regulatory Information

Pre-Requisites

This unit should be assessed after achievement of one of the following related competency units:

HLTFA301B Apply first aid

HLTCPR201A Perform CPR or

HLTFA201A Provide emergency life support

In general it is recommended that people using advanced resuscitation techniques have completed HLTFA301B Apply first aid

However, it is recognised that some employers require staff to be able to apply advanced resuscitation techniques without requiring this first aid competency

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of Employability Skills

The Employability Skills Summary of the qualification in which this unit of competency is packaged will assist in identifying Employability Skill requirements

Elements and Performance Criteria Pre-Content

Elements define the essential outcomes of a unit of competency.

The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Prepare resuscitation equipment ready for use	1.1	Undertake pre-use check of resuscitation equipment in accordance with organisation procedures, manufacturer's instructions, industry standards and regulatory requirements
1.2	Diagnose minor equipment faults and rectify within the scope of organisation procedures and manufacturer's instructions
1.3	Identify and deal with major faults and defects in accordance with organisation procedures
2	Apply bag and mask resuscitation technique	2.1	Assemble the bag valve mask resuscitation device
2.2	Use the bag valve mask device in the delivery of CPR
2.3	Select and use an oropharyngeal airway to maintain a casualty's airway
2.4	Rectify issues preventing adequate treatment as they arise
3	Attach and operate an AED	3.1	Prepare the casualty in accordance with manufacturer's requirements and ARC Guidelines.
3.2	Attach the AED and operate in accordance with organisation procedures, manufacturer's guidelines, ARC guidelines and state legislation
3.3	Coordinate the operation of the AED with the resuscitation team to minimise interruption to CPR efforts
4	Administer oxygen	4.1	Apply the medical and safety precautions associated with storing, handling and administering oxygen
4.2	Select and operate oxygen masks and cannulae in delivery of oxygen therapy
4.3	Provide oxygen to a bag valve mask device
4.4	Provide supplemental oxygen to a breathing casualty
5	Operate suction equipment	5.1	Apply medical and safety precautions associated with the provision of manual and oxygen powered suction devices
5.2	Select and operate suction catheters and devices
5.3	Provide suction during the application of advanced resuscitation techniques
6	Restore and maintain equipment ready for future use	6.1	Clean, discard, disinfect, replenish and recharge equipment in accordance with organisation procedures and manufacturer's instructions
6.2	Diagnose and rectify minor faults within the scope of organisation procedures and manufacturer's instructions
6.3	Identify and deal with major faults and defects in accordance with organisation procedures

Required Skills and Knowledge

This describes the essential skills and knowledge and their level required for this unit.
Essential knowledge: Working knowledge of: Legal responsibilities and duty of care, including confidentiality Basic anatomy (skeleton, muscles, joints, bones), physiology and toxicology as it relates to the provision of advanced first aid resuscitation, including: . relevant organs of the cardio pulmonary system and their operation . basic electrical activity associated with normal and abnormal heart rhythm ARC Guidelines and/or State/Territory regulations, legislation and policies relating to provision of first aid Procedures for dealing with major and minor accidents in the workplace Infection control principles and procedures, including using standard precautions How to gain access to and interpret material safety data sheets (MSDSs) Company/organisation standard operating procedures (SOPs) Priorities of management in first aid Occupational health and safety requirements in the provision of first aid. Capabilities of emergency management services First Aiders' skills and limitations Safe storage and handling procedures for pressurised gases, oxygen and battery operated equipment Chain of survival, including: purpose of bystander CPR aim and function of Advanced Resuscitation techniques in the Chain of Survival Benefits of providing oxygen to a casualty and of providing suction during the application of advanced resuscitation techniques First aid management procedures in accordance with ARC Guidelines, State/Territory regulations, legislation and policies and organisation requirements for equipment and conditions identified in the Range Statement and including: use of bag valve mask device, AED, oxygen therapy equipment, manual and oxygen powered suction, and oropharyngeal airways sudden cardiac arrest collapse, unconsciousness shock airway management including foreign body airway obstruction hypoxia Incident management procedures: manual handling, hazardous substances, dangerous goods or chemicals safe access to the casualty awareness of confined spaces and dangerous places removal of casualty to safe area, if appropriate coordinate activities of other first aiders, if applicable continued ...
Essential knowledge (contd): Complications and associated methods of management for conditions identified in the Range Statement State and territory regulations, or organisation policy requirements relating to currency of skill and knowledge Social issues, especially in particular workplace or community context(s) in which first aid is to be applied, including: importance of debriefing need to be culturally aware, sensitive and respectful confidentiality own skills and limitations awareness of stress management techniques and available support
Essential skills: Ability to: Manage specific injuries/illnesses and conditions as identified in the Range Statement for this competency unit Conduct an initial casualty assessment Plan an appropriate first aid response in line with established first aid principles, policies and procedures, ARC Guidelines and/or State/Territory regulations, legislation and policies and industry requirements and respond appropriately to contingencies in line with own skills Apply appropriate resuscitation techniques, including use of: oxygen in resuscitation and oxygen therapy bag valve mask resuscitation device AED mechanical and oxygen powered suction devices oropharyngeal airways Demonstrate: assembly of the bag valve mask resuscitation device effective use of the bag valve mask device on a manikin selection and use of an oropharyngeal airway correct selection and operation of oxygen masks and cannulae provision of oxygen to a bag valve mask device provision of supplemental oxygen to a breathing patient correct selection and operation of suction catheters and devices safe manual handling adequate infection control procedures consideration of the welfare of the casualty safe storage and handling procedures for pressurised gases and battery operated equipment continued ...
Essential skills (contd): Ability to: Incorporate the use of all equipment into effective treatment of illness/injuries specified in the Range Statement Demonstrate the application of first aid principles Comply with OHS legislation Administer oxygen in line with state/territory regulations, legislation and policies and any available medical/pharmaceutical instructions Prepare a written incident report or provide information to enable preparation of an incident report Interpret and use listed documents Communicate effectively and assertively and show leadership in an incident Make prompt and appropriate decisions relating to managing an incident in the workplace Use literacy and numeracy skills as required to read, interpret and apply instructions, guidelines and protocols Call an ambulance and/or medical assistance according to relevant circumstances and report casualty's condition

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects of assessment:	Assessment must include demonstrated evidence of specified Essential Knowledge and Essential Skills identified in this competency unit Competence should be demonstrated working individually and, where appropriate, as part of a first aid team Consistency of performance should be demonstrated over the required range of situations relevant to the workplace or community setting Currency of first aid knowledge and skills is to be demonstrated in line with State/Territory regulations, legislation and policies, ARC and industry guidelines
Method of assessment may include:	Skills in performing advanced resuscitation procedures are to be assessed through demonstration, with questioning to confirm essential knowledge Skills are to be assessed through simulations, using anatomical models, manikins or in a high fidelity simulation centre For assessment purposes, demonstration of skills in CPR procedures require using a model of the human body (resuscitation manikin) in line with ARC Guidelines
Access and equity considerations:	All participants undertaking this unit should be aware of access and equity issues in relation to their own area of work or involvement All workers should develop their ability to work in a culturally diverse environment In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities

Range Statement

RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Contextualisation to address specific requirements may include:	Focus on first aid management of specific types of injury First aid provision under specific constraints or circumstances (eg. in confined spaces, in maritime work environment or in work environment involving identified risks/hazards)
First aid management must take into account:	Workplace policies and procedures Industry/site specific regulations, codes etc. OHS requirements State and territory workplace health and safety requirements
A hazard is:	A source or situation with the potential for harm in terms of human injury or ill-health, damage to property, the environment, or a combination of these
An AED is:	Automatic External Defibrillator Semi-automatic External Defibrillator
Hazards may include:	Physical hazards Biological hazards Chemical hazards Hazards associated with manual handling
Risks may include:	Risks from worksite equipment, machinery and substances Risks from first aid equipment (oxygen cylinders, AED) Environmental risks Exposure to blood and other body substances Risk of further injury to the casualty Risks associated with the proximity of other workers and bystanders Risks from vehicles Fallen power lines, step and touch potential
Casualty's condition is managed for:	Sudden cardiac arrest Collapse/unconsciousness Foreign body airway obstruction No signs of life Respiratory distress Shock Hypoxia
First aid management skills must include in accordance with ARC Guidelines, state/territory regulations, legislation and policies and industry requirements:	CPR Infection control AED Oxygen administration
First aid management must account for:	Location and nature of the workplace Environmental conditions e.g. electricity (high or low voltage), biological risks, weather, motor vehicle accidents Location of emergency services personnel Number of casualties and potential casualties Use and availability of first aid equipment, resources and pharmaceuticals Types of dangers/risks to the casualty and any others in the vicinity of the situation Confined spaces, subject to industry need
Resources and equipment are used appropriate to the risk to be met and may include:	Oxygen therapy equipment (e.g. masks, cannulae and tubing) and cylinders Bag valve mask resuscitation device AED First aid kit Resuscitation mask or barrier device Mechanical and oxygen powered suction device Oropharyngeal airway Gloves Razor Shears Cleaning wipes or towels
Information to be documented may include:	Time Location Description of condition of patient First aid management Administration of medication including: time date person administering dose Number of electrical shocks attempted Vital signs
Established first aid principles include:	Checking the site for danger to self, the casualty and others and minimising the danger Checking and maintaining the casualty's airway, breathing and circulation

Unit Sector(s)

PRMCL04B Maintain a carpeted floor

Modification History

Not Applicable

Unit Descriptor

Unit descriptor

This unit of competency covers the skills and knowledge required for the maintenance of carpeted floors. The unit applies to both manual and mechanical methods of maintaining a carpeted floor. It requires the ability to assess the extent of the cleaning task through understanding client requirements and applying company policies and procedures in order to perform the task. The selection of appropriate equipment, chemicals and methods is essential for performing the task safely and efficiently.

Application of the Unit

Not Applicable

Licensing/Regulatory Information

Not Applicable

Pre-Requisites

Not Applicable

Employability Skills Information

Not Applicable

Elements and Performance Criteria Pre-Content

Not Applicable

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Assess area to be cleaned	1.1 Assess area to be cleaned and review work order in accordance with company requirements and clarify any issues with appropriate person(s) 1.2 Identify hazards and control risks in the work site in accordance with legislative, occupational health and safety (OHS) and company requirements 1.3 Identify type and condition of the carpeted floor through observation in accordance with work order and company requirements 1.4 Identify soil type through observation in accordance with work order and company requirements 1.5 Determine the size and usage pattern of the work site to ensure safety of personnel and efficient use of equipment and chemicals 1.6 Identify and report any pre-existing damage to the appropriate person(s) in accordance with company requirements
2 Select equipment and chemicals	2.1 Select and use suitable personal protective equipment (PPE) in accordance with manufacturers' specifications, OHS and company requirements 2.2 Select equipment and chemicals appropriate for the work order in accordance with company requirements 2.3 Check operational effectiveness of equipment in accordance with manufacturers' specifications and company requirements
2.4 Adjust equipment to suit operator's requirements in accordance with manufacturers' specifications and OHS requirements 2.5 Prepare chemicals in accordance with manufacturers' specifications, OHS and company requirements
3 Prepare work site	3.1 Confirm and reassess hazards in the work site and control risks in accordance with legislative, OHS and company requirements 3.2 Remove furniture and fittings that impede the cleaning operation in accordance with work order and company requirements 3.3 Install appropriate signage and barriers to maximise public safety during the cleaning operation in accordance with work order and OHS and company requirements 3.4 Identify any work restrictions affecting the completion of the work order instructions and advise promptly the appropriate person(s)
4 Clean work site	4.1 Clean carpeted floor using appropriate equipment, PPE, chemicals and cleaning technique(s) in accordance with work order, manufacturers' specifications and OHS and company requirements 4.2 Identify the need for any follow-up action for spot and stain removal in accordance with the work order and company requirements
4.3 Conduct all work in accordance with manufacturers' specifications and legislative, OHS and company requirements
5 Tidy work site	5.1 Dispose of all collected soil and waste in accordance with client specifications, work order, manufacturers' specifications and environmental, legislative, OHS and company requirements 5.2 Replace all furniture and fittings in accordance with client requests, work order and OHS requirements
5.3 Remove signage and barriers in accordance with work order and OHS and company requirements
6 Clean, safety-check and store equipment and chemicals	6.1 Clean equipment and PPE in accordance with manufacturers' specifications and environmental, OHS and company requirements 6.2 Safety-check equipment and PPE in accordance with manufacturers' specifications and OHS requirements and record any required maintenance in accordance with company requirements 6.3 Store and maintain equipment and PPE to allow ready access in accordance with manufacturers' specifications and OHS and company requirements 6.4 Store chemicals in accordance with manufacturers' specifications and OHS and company requirements

Required Skills and Knowledge

Refer to Evidence Guide

Evidence Guide

EVIDENCE GUIDE

The evidence guide identifies the requirements to be demonstrated to confirm competence for this unit. Assessment must confirm sufficient ability to use appropriate skills and knowledge to maintain carpeted floors. Assessment of performance should be over a period of time covering all categories within the range statement that are applicable in the working environment.

Critical aspects of competency

Accurate identification of the type and characteristics of the carpeted floor.

Compliance with company and legislative requirements.

Outcomes achieved in relation to customer work order and company requirements.

Safe and efficient cleaning methods.

Selection of appropriate cleaning equipment and chemicals.

Knowledge needed to achieve the performance criteria

Knowledge and understanding are essential to apply this unit in the workplace, to transfer the skills to other contexts and to deal with unplanned events. The knowledge requirements for this unit are listed below.

Types of carpeted floor surfaces and characteristic features.

Knowledge of the range of cleaning equipment and chemicals.

Awareness of applicable legislation, regulations, codes of practice and industry advisory standards.

Awareness of OHS legislation and procedures.

Communication and negotiation techniques.

Company management structure and reporting procedures.

Company procedures and practices.

Emergency response and evacuation procedures.

Injury, dangerous occurrence and incident reporting.

Knowledge of biological and viral control procedures.

Routes of entry and potential symptoms of exposure from chemicals.

Specific skills needed to achieve the performance criteria

To achieve the performance criteria, some complementary skills are required. These are:

sweeping

raking

vacuuming

applying correct manual handling techniques

communicating clearly and concisely using written and verbal modes

customer service

handling and disposal of chemicals safely

handling and disposal of contaminated and toxic waste

performing the mathematical calculations required for the dilution and mixing of chemicals as specified on product labels

problem solving

reading, interpreting and responding appropriately to directions and safety instructions in equipment manuals and MSDS and on chemical labels

requesting advice or further information

seeking and receiving feedback

sourcing, organising and recording information

working on an individual basis or as part of a team.

Other units of competency that could be assessed with this unit

Competence in this unit may be assessed in conjunction with:

PRMCC02A Use bonnet cleaning

PRMCC07A Perform basic stain removal.

Resources required to assess this unit

The following resources should be available:

access to a suitable work site or venue with carpeted floors

access to suitable equipment and chemicals

access to personal protective equipment

access to equipment operating manuals and MSDS

work order instructions and work plans

assessment instruments, including personal planner and assessment record book.

Gaining evidence to assess this unit

For valid and reliable assessment of this unit, the competency should be demonstrated over a period of time and be observed by the assessor.

The competency is to be demonstrated in a range of situations that may include customer/workplace interruptions and involvement in related activities normally experienced in the workplace.

Assessment of competency may be made through practical demonstration in the work environment or in a simulated work environment.

Key competency levels

There are a number of processes that are learnt throughout work and life that are required in all jobs. They are fundamental processes and generally transferable to other work functions. Some of these are covered by the key competencies, although others may be added.

Information below highlights how these processes are applied in this unit of competency.

1	Perform the process	2	Perform and administer the process	3	Perform, administer and design the process
How can communication of ideas and information be applied?	1	Confirm own role and responsibilities with colleagues and supervisors to ensure compliance with work order and company requirements such as OHS.
How can information be collected, analysed and organised?	1	Collect and analyse information regarding work site in line with company procedures.
How are activities planned and organised?	1	Organise and prioritise work tasks to meet work order and company requirements.
How can teamwork be applied?	1	Provide support and assistance to team members to complete work tasks within designated timelines and to meet company requirements.
How can the use of mathematical ideas and techniques be applied?	1	Calculate floor area to be cleaned and measure and carry out chemical applications.
How can problem-solving skills be applied?	1	Discuss with management/clients/site managers, supervisors and team members how to help solve problems that may arise.
How can the use of technology be applied?	1	Record data for future use such as stock control.

Range Statement

RANGE STATEMENT

The range statement links the required knowledge and organisational and technical requirements to the workplace context. It describes any contextual variables that will be used or encountered when applying the competency in work situations. It allows for different work practices and work and knowledge requirements as well as for differences between organisations and workplaces. The following variables are listed in alphabetical order and may be present for this particular unit.

Appropriate person(s) may include:

clients

colleagues

managers

person(s) in control of work site(s)

supervisors.

Carpeted floors may include:

carpet:

mixed blends

natural fibres e.g. wool, silk and organic (plant) fibres such as cotton and sisal

synthetic fibres e.g. nylon, polypropylene and acrylic

coir matting

mats and rugs

synthetic grass.

Chemicals may include:

acid cleaners

alkaline cleaners

neutral cleaners

solvent cleaners.

Cleaning technique(s) may include:

hand collection of waste

raking

sweeping

using a dust-pan and brush

vacuuming.

Company requirements may include:

access and equity policy, principles and practice

business and performance plans

client communication procedures

client confidentiality procedures

client service standards

communication channels and reporting procedures

company goals, objectives, plans, systems and processes

company issued identification badge/card/pass

company policy and procedures

company service standards

dress and presentation requirements

duty of care, code of conduct, code of ethics

emergency response and evacuation procedures

maintenance procedures for equipment and PPE

OHS control procedures (e.g. health and safety plans, job plans, job safety analysis, risk assessments, safe operating practices/procedures, safe work instructions, work method statements, safe system of work statements)

OHS policies and procedures

personnel practices and guidelines

policies and procedures relating to own role, responsibility and delegation

quality and continuous improvement processes and standards

records and information systems and processes

rights and responsibilities of employees and employers

training (induction, refresher and new skills) materials

use of contractors

work site access security clearance procedures.

Equipment may include:

accumulation (vacuum dust) bags

brooms (stiff bristle) e.g. deck fibre or millet

carpet rake

dustpan, scoop and brush

hoses and filters

vacuum machines:

back-mounted units

ducted systems

floor-based mobile systems

mechanical push sweepers

wet and dry systems

vacuum tools:

brushes

crevice tool

floor heads

power head

upholstery heads

variable pile height/adjustable heads.

Hazards may include:

allergic reactions to chemicals and/or equipment, including latex allergies

biological waste

bites and stings

blood and blood-stained products

broken glass and other sharp surfaces

chemical containers and/or decanted chemical storage containers labelled incorrectly

confined/restricted spaces

contaminated clothing, chemicals and/or equipment

damaged or inappropriate equipment

dust and fibres

electrical hazards arising from cables, electrical fittings (switches and lights) and untested electrical equipment

environmental impact

extremes of heat and temperature

fatigue

fire

gas

heights

human waste (faeces, urine, vomit)

inadequate lighting and ventilation

infectious and zoonotic diseases e.g. scabies/Q fever

inhaling chemical fumes

leaks, spill, splash and spray

manual handling techniques including awkward and repetitive postures

mobile/vehicle hazards around plant and vehicles

moving and/or unguarded machinery and equipment

noise

occupational violence and bullying

poor manual handling techniques

poor personal hygiene practices

repetitive motion, force and vibration

synergistic chemical reactions (hazardous incompatibility or reactivity)

syringes or other sharps

ultraviolet light

underfoot conditions e.g. slippery, uneven and rough surfaces

unrestricted people access

waste and waste disposal

work in isolated/remote environments.

Legislative requirements may include:

Australian Standards, quality assurance and certification requirements

award and enterprise agreements

codes of practice

national industry standards

relevant Commonwealth/state/territory legislation and local government regulations that affect company operation:

anti-discrimination and diversity

availability of chemical registers/manifests

chemical controls

consumer protection

environmental protection issues

equal employment opportunity

freedom of information

industrial equipment certificates of competency or licences

industrial relations

OHS Acts and regulations

privacy

trade practices

workplace consultative arrangements.

Manufacturers' specifications may include:

equipment operational manuals

instructional guides

material safety data sheets

other resources supplied by the manufacturer (such as laminated cards notices, wall posters)

product labels

safety instructions pre-printed on equipment.

Occupational health and safety* (OHS) requirements may relate to:

allergic reactions (contact dermatitis, etc)

communication devices for remote and isolated locations e.g. mobile phone, two-way radio, etc

dermatoxicological control and prevention measures

hazard identification and risk assessment mechanisms

hazard reporting

hierarchy of hazard control procedures

injury, dangerous occurrence and incident reporting requirements

keeping access ways clear from obstruction

maintaining clear access ways

maintenance procedures for equipment and PPE

national industry standards/codes of practice

OHS control procedures (e.g. health and safety plans, job plans, job safety analysis, risk assessments, safe operating practices/procedures, safe work instructions, work method statements, safe system of work statements)

protection from hazardous substances, noise and dust

protection of people in the workplace

routes of entry and potential symptoms of exposure from chemicals

safety training (induction and refresher)

ultraviolet light

up-to-date electrical test and tag compliance

use of chemicals in accordance with labels

use, storage and maintenance of equipment in accordance with manufacturers' specifications and equipment operating manuals

use, storage and maintenance of personal protective equipment and clothing.

* Also known as occupational safety and health or workplace health and safety

Personal protective equipment (PPE) may include:

ear muffs/plugs

gloves - non-permeable

goggles

high-visibility vests/clothing

overalls and other protective clothing

respirator

safety glasses

safety shoes

splash-proof face masks

sun protection

tongs

ultraviolet protection

wet-work clothing.

Personnel may include:

client's staff

fellow workers (colleagues)

general public

venue/facility/building/shopping centre staff/management.

Rights and responsibilities of employees may relate to:

confidentiality and privacy rights

duty of care

knowing the appropriate personnel for reporting purposes

knowing the location of manuals and/or related documents

knowing the terms and conditions of own employment

knowing the workplace procedures

protection from discrimination and sexual harassment.

Rights and responsibilities of employers may relate to:

duty of care

providing a safe environment free from discrimination and sexual harassment (see relevant state and Commonwealth anti-discrimination legislation)

providing a safe workplace in accordance with OHS legislation, codes of practice, regulations and standards

providing information and training in work tasks, OHS and other employment related matters

the right to dismiss you if you (see the Commonwealth Workplace Relations Act 1996):

are negligent, careless or cause an accident

commit a criminal offence

commit acts of disloyalty such as revealing confidential information

use abusive language.

Signage and barriers may include:

physical barriers and restraints erected to restrict access to a site

signs complying with legislative requirements and/or Australian Standards warning of danger and/or adverse conditions including cleaning in progress and hazardous chemicals are in use or present in the work area.

Soil types can be wet or dry and may include:

beverages (drinks)

blood

candle wax

chewing gum

food

glue

grease/oil

human waste (faeces, urine, vomit)

lipstick

medicine

mud and dirt

nail polish

paint

shoe polish.

Waste may be either solid or liquid and include:

chemicals past the expiry date

disposable vacuum liner bags

litter

obsolete equipment

packaging

soil

used or unused chemicals

used/contaminated personal protective equipment.

Work order information may include:

access to work site and egress points

completion times/dates

insufficient people to complete the work task(s)

job requirements and tasks

legislative requirements and local government

OHS requirements and emergency response procedures

resource requirements - equipment and chemicals

specific client requirements e.g. relationships with other activities, dress and presentation requirements

use of signage and barriers

work schedules

working in isolated and remote locations

work site contact person(s).

Work restrictions may include:

amount of cleaning anticipated

client activity

employee(s) level of literacy and/or communication skills

faulty or inappropriate equipment

site hazards

skills of the work unit/team

staffing resources

time limitations.

Unit Sector(s)

Not Applicable

Functional Area:

Functional Area: Elective. Cleaning Operations

PRMCL17B Clean a wet area

Modification History

Not Applicable

Unit Descriptor

Unit descriptor

This unit of competency covers the skills and knowledge required to clean a wet area and make it free from soil, odour and hazards. Wet areas include bathrooms, toilets and changing rooms. Areas such as swimming pools, kitchens, laundries and clinics generally require specialised cleaning methods.

The unit requires the ability to assess the extent of the cleaning task through understanding client requirements, the special characteristics of wet areas, and applying company policies and procedures in order to perform the task. The selection of appropriate equipment, chemicals and methods is essential for performing the task safely and efficiently. This unit recognises the importance of paying careful attention to health and safety issues.

Application of the Unit

Not Applicable

Licensing/Regulatory Information

Not Applicable

Pre-Requisites

Not Applicable

Employability Skills Information

Not Applicable

Elements and Performance Criteria Pre-Content

Not Applicable

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Assess area to be cleaned	1.1 Assess area to be cleaned and review work order in accordance with company requirements and clarify any issues with appropriate person(s) 1.2 Identify hazards and control risks in the work site in accordance with legislative, occupational health and safety (OHS) and company requirements 1.3 Check the operation and condition of fixtures and fittings and report any pre-existing damage at the work site to the appropriate person(s) in accordance with the work order and company requirements 1.4 Identify soil and stain type(s) through observation in accordance with the work order and company requirements 1.5 Identify any specific areas that require special attention, including graffiti, in accordance with the work order and company requirements 1.6 Determine the size and usage pattern of the work site to ensure the safety of, and the minimisation of disruption to, personnel and the efficient use of cleaning equipment and chemicals 1.7 Select the most appropriate cleaning technique(s) for the wet areas in accordance with the work order and company requirements
2 Select equipment and chemicals	2.1 Select and use suitable personal protective equipment (PPE) in accordance with manufacturers' specifications, OHS and company requirements 2.2 Select equipment and chemicals appropriate for the work order in accordance with OHS and company requirements 2.3 Check operational effectiveness of equipment in accordance with manufacturers' specifications and company requirements 2.4 Adjust equipment to suit operator's requirements in accordance with manufacturers' specifications and OHS requirements 2.5 Prepare chemicals in accordance with manufacturers' specifications, OHS and company requirements
3 Prepare work site	3.1 Confirm and reassess hazards in the work site and control risks in accordance with legislative, OHS and company requirements 3.2 Install appropriate signage and barriers to maximise public safety during the cleaning operation in accordance with work order and OHS and company requirements 3.3 Identify any work restrictions affecting the completion of the work order instructions and advise promptly appropriate person(s)
4 Clean work site	4.1 Remove all loose soil prior to commencing surface cleaning in accordance with work order and OHS and company requirements 4.2 Clean all fixtures and fittings and surfaces using appropriate equipment, chemicals and cleaning technique(s) 4.3 Treat any remaining heavy soil, graffiti or stained surfaces or report these to the appropriate person(s) for follow-up action in accordance with the work order and company requirements 4.4 Launder soiled items in accordance with the work order and company requirements
4.5 Conduct all work in accordance with manufacturers' specifications and legislative, OHS and company requirements
5 Replenish consumables and tidy work site	5.1 Replenish consumables in accordance with client requests, work order and company requirements 5.2 Dispose of all collected soil and waste in accordance with client specifications, work order, manufacturers' specifications and environmental, legislative, OHS and company requirements 5.3 Remove signage and barriers in accordance with work order and OHS and company requirements
6 Clean, safety-check and store equipment and chemicals	6.1 Clean equipment and PPE in accordance with manufacturers' specifications and environmental, OHS and company requirements 6.2 Safety-check equipment and PPE in accordance with manufacturers' specifications and OHS requirements and record any required maintenance in accordance with company requirements 6.3 Store and maintain equipment and PPE to allow ready access and re-use in accordance with manufacturers' specifications and OHS and company requirements 6.4 Store chemicals in accordance with manufacturers' specifications and OHS and company requirements

Required Skills and Knowledge

Refer to Evidence Guide

Evidence Guide

EVIDENCE GUIDE

The evidence guide identifies the requirements to be demonstrated to confirm competence for this unit. Assessment must confirm sufficient ability to use appropriate skills and knowledge to clean a wet area to be free from odours, soil and hazards. Assessment of performance should be over a period of time covering all categories within the range statement that are applicable in the working environment.

Critical aspects of competency

Accurate identification of the hazards and risks associated with wet areas.

Accurate identification of the fittings, surfaces and soil types found in wet areas.

Selection of appropriate cleaning equipment and chemicals.

Safe and efficient cleaning methods.

Outcomes achieved in relation to customer work order and company requirements.

Compliance with company and legislative requirements.

Knowledge needed to achieve the performance criteria

Knowledge and understanding are essential to apply this unit in the workplace, to transfer the skills to other contexts and to deal with unplanned events. The knowledge requirements for this unit are listed below.

Knowledge of biological and viral control procedures.

Sterilising procedures.

Knowledge of the range of cleaning equipment and chemicals.

Knowledge of the methods for cleaning wet areas.

Awareness of applicable legislation, regulations, codes of practice and industry advisory standards.

Awareness of OHS legislation and procedures.

Communication and negotiation techniques.

Company management structure and reporting procedures.

Emergency response and evacuation procedures.

Injury, dangerous occurrence and incident reporting.

Routes of entry and potential symptoms of exposure from chemicals.

Specific skills needed to achieve the performance criteria

To achieve the performance criteria, some complementary skills are required. These are:

accurate identification of soil and stains

accurate selection of chemicals to suit surface and soil types

sweeping

damp wiping

hosing

washing walls, ceiling and fittings

squeegeeing

mopping

glass cleaning

replenishing consumables

applying correct manual handling techniques

communicating clearly and concisely using written and verbal modes

customer service

handling and disposal of chemicals safely

handling and disposal of contaminated and toxic waste

performing the mathematical calculations required for the dilution and mixing of chemicals as specified on product labels

planning and organising work

problem solving

reading, interpreting and responding appropriately to directions and safety instructions in equipment manuals and MSDS and on chemical labels

requesting advice or further information

seeking and receiving feedback

working on an individual basis or as part of a team.

Other units of competency that could be assessed with this unit

Competence in this unit may be assessed in conjunction with

PRMCL01B Maintain a hard floor surface

PRMCL02B Restore a hard floor surface

PRMCL15B Maintain furniture and fittings and room dressing.

Resources required to assess this unit

The following resources should be available:

access to a suitable wet area venue

access to suitable equipment and chemicals

access to personal protective equipment

access to equipment operating manuals and MSDS

work order instructions, work plans and schedules

assessment instruments, including personal planner and assessment record book.

Gaining evidence to assess this unit

For valid and reliable assessment of this unit, the competency should be demonstrated over a period of time and be observed by the assessor.

The competency is to be demonstrated in a range of situations that may include customer/workplace interruptions and involvement in related activities normally experienced in the workplace.

Assessment of competency may be made through practical demonstration in the work environment or in a simulated work environment.

Key competency levels

There are a number of processes that are learnt throughout work and life that are required in all jobs. They are fundamental processes and generally transferable to other work functions. Some of these are covered by the key competencies, although others may be added.

Information below highlights how these processes are applied in this unit of competency.

1	Perform the process	2	Perform and administer the process	3	Perform, administer and design the process
How can communication of ideas and information be applied?	1	Confirm own role and responsibilities with colleagues and supervisors to ensure compliance with work order and company requirements such as OHS.
How can information be collected, analysed and organised?	1	Collect and analyse information regarding work site in line with company procedures.
How are activities planned and organised?	1	Organise and prioritise work tasks to meet work order and company requirements.
How can teamwork be applied?	1	Provide support and assistance to team members to complete work tasks within designated timelines and to meet company requirements.
How can the use of mathematical ideas and techniques be applied?	1	Calculate area(s) to be cleaned and measure and carry out chemical applications.
How can problem-solving skills be applied?	1	Discuss with management/clients/site managers, supervisors and team members how to help solve problems that may arise.
How can the use of technology be applied?	1	Record data for future use such as stock control.

Range Statement

RANGE STATEMENT

The range statement links the required knowledge and organisational and technical requirements to the workplace context. It describes any contextual variables that will be used or encountered when applying the competency in work situations. It allows for different work practices and work and knowledge requirements as well as for differences between organisations and workplaces. The following variables are listed in alphabetical order and may be present for this particular unit.

Appropriate person(s) may include:

clients

colleagues

managers

person(s) in control of work site(s)

supervisors.

Chemicals may include:

acid cleaners

alkaline cleaners

neutral cleaners

solvent cleaners.

Cleaning technique(s) may include:

buffing

cobwebbing

dusting

hosing

mopping

polishing

pre-spraying

scrubbing

spot cleaning

sweeping

wet wiping

window cleaning.

Company requirements may include:

access and equity policy, principles and practice

business and performance plans

client communication procedures

client confidentiality procedures

client service standards

communication channels and reporting procedures

company goals, objectives, plans, systems and processes

company issued identification badge/card/pass

company policy and procedures

company service standards

dress and presentation requirements

duty of care, code of conduct, code of ethics

emergency response and evacuation procedures

maintenance procedures for equipment and PPE

OHS control procedures (e.g. health and safety plans, job plans, job safety analysis, risk assessments, safe operating practices/procedures, safe work instructions, work method statements, safe system of work statements)

OHS policies and procedures

personnel practices and guidelines

policies and procedures relating to own role, responsibility and delegation

quality and continuous improvement processes and standards

records and information systems and processes

rights and responsibilities of employees and employers

training (induction, refresher and new skills) materials

use of contractors

work site access security clearance procedures.

Consumable items may include:

air fresheners

bin liners

cloth towels/tea towels

deodorant blocks

hand towels (cloth, rolls, sheets)

personal toiletries where provided

soap (liquid or bar forms)

toilet paper.

Environmental requirements may include:

clean-up, containment and/or isolation

company policies and guidelines

environmental protection agency and government department regulations and guidelines

hazardous materials handling

local government regulations/bylaws.

Equipment may include:

absorbent cleaning cloths

brooms

buckets

cleaning trolley

damp cloths

doodle bug

dry cloths

hose and nozzle

lint-free cloths

long-handled brush and dustpan tongs

mops

needle hazard disposal unit

nylon scourers

scraper

scrubbing brush

scrubbing or polishing machines

toilet brush

window squeegee

wringer buckets.

Fixtures and fittings may include:

bath

bidet

cleaner's sluice

hand basin

hand dryer

mirror

paper dispenser

personal items product dispenser

rack

rubbish receptacle

shower

sink

soap dispenser

spa

tap

toilet bowl, seat and cistern

trough

urinal (trough and wall)

vanity unit.

Hazards may include:

allergic reactions to chemicals and/or equipment, including latex allergies

biological waste

bites and stings

blood and blood-stained products

broken glass and other sharp surfaces

chemical containers and/or decanted chemical storage containers labelled incorrectly

confined/restricted spaces

contaminated clothing, chemicals and/or equipment

damaged or inappropriate equipment

dust and fibres

electrical hazards arising from cables, electrical fittings (switches and lights) and untested electrical equipment

environmental impact

extremes of heat and temperature

fatigue

fire

gas

heights

human waste (faeces, urine, vomit)

inadequate lighting and ventilation

infectious and zoonotic diseases e.g. scabies/Q fever

inhaling chemical fumes

leaks, spill, splash and spray

manual handling techniques including awkward and repetitive postures

mobile/vehicle hazards around plant and vehicles

moving and/or unguarded machinery and equipment

noise

occupational violence and bullying

poor manual handling techniques

poor personal hygiene practices

repetitive motion, force and vibration

synergistic chemical reactions (hazardous incompatibility or reactivity)

syringes or other sharps

ultraviolet light

underfoot conditions e.g. slippery, uneven and rough surfaces

unrestricted people access

waste and waste disposal

work in isolated/remote environments.

Legislative requirements may include:

Australian Standards, quality assurance and certification requirements

award and enterprise agreements

codes of practice

national industry standards

relevant Commonwealth/state/territory legislation and local government regulations that affect company operation:

anti-discrimination and diversity

availability of chemical registers/manifests

chemical controls

consumer protection

environmental protection issues

equal employment opportunity

freedom of information

industrial equipment certificates of competency or licences

industrial relations

OHS Acts and regulations

privacy

trade practices

workplace consultative arrangements.

Manufacturers' specifications may include:

equipment operational manuals

instructional guides

material safety data sheets

other resources supplied by the manufacturer (such as laminated cards notices, wall posters)

product labels

safety instructions pre-printed on equipment.

Occupational health and safety* (OHS) requirements may relate to:

allergic reactions (contact dermatitis, etc)

communication devices for remote and isolated locations e.g. mobile phone, two-way radio, etc

dermatoxicological control and prevention measures

hazard identification and risk assessment mechanisms

hazard reporting

hierarchy of hazard control procedures

injury, dangerous occurrence and incident reporting requirements

keeping access ways clear from obstruction

maintaining clear access ways

maintenance procedures for equipment and PPE

national industry standards/codes of practice

OHS control procedures (e.g. health and safety plans, job plans, job safety analysis, risk assessments, safe operating practices/procedures, safe work instructions, work method statements, safe system of work statements)

protection from hazardous substances, noise and dust

protection of people in the workplace

routes of entry and potential symptoms of exposure from chemicals

safety training (induction and refresher)

ultraviolet light

up-to-date electrical test and tag compliance

use of chemicals in accordance with labels

use, storage and maintenance of equipment in accordance with manufacturers' specifications and equipment operating manuals

use, storage and maintenance of personal protective equipment and clothing.

* Also known as occupational safety and health or workplace health and safety

Personal protective equipment (PPE) may include:

ear muffs/plugs

gloves - non-permeable

goggles

high-visibility vests/clothing

overalls and other protective clothing

respirator

safety glasses

safety shoes

splash-proof face masks

sun protection

tongs

ultraviolet protection

wet-work clothing.

Personnel may include:

client's staff

fellow workers (colleagues)

general public

venue/facility/building/shopping centre staff/management.

Rights and responsibilities of employees may relate to:

confidentiality and privacy rights

duty of care

knowing the appropriate personnel for reporting purposes

knowing the location of manuals and/or related documents

knowing the terms and conditions of own employment

knowing the workplace procedures

protection from discrimination and sexual harassment.

Rights and responsibilities of employers may relate to:

duty of care

providing a safe environment free from discrimination and sexual harassment (see relevant state and Commonwealth anti-discrimination legislation)

providing a safe workplace in accordance with OHS legislation, codes of practice, regulations and standards

providing information and training in work tasks, OHS and other employment related matters

the right to dismiss you if you (see the Commonwealth Workplace Relations Act 1996):

are negligent, careless or cause an accident

commit a criminal offence

commit acts of disloyalty such as revealing confidential information

use abusive language.

Signage and barriers may include:

physical barriers and restraints erected to restrict access to a site

signs complying with legislative requirements and/or Australian Standards warning of danger and/or adverse conditions including cleaning in progress and hazardous chemicals are in use or present in the work area.

Soil types can be wet or dry and may include:

blood

cobwebs

dust

food, food scraps and residue

grease

human waste (faeces, urine, vomit)

litter

mould and algae

mud and dirt

pen, texta, pencil

rust

soap scum.

Surfaces may include:

ceramics and porcelain

chrome

concrete

glass

laminates

metal

painted

plastic

stainless steel

stone

terracotta

vinyl.

Waste may be either solid or liquid and include:

chemicals past the expiry date

contaminated waste

liquid waste

obsolete equipment

packaging

soil

used cleaning cloths

used containers

used or unused chemicals

used/contaminated personal protective equipment.

Wet areas may include:

bathrooms

change rooms

ensuites

laundries

pools

spas

tea rooms/kitchenettes

toilets/restrooms

wash-up areas.

Work order information may include:

access to work site and egress points

completion times/dates

insufficient people to complete the work task(s)

job requirements and tasks

legislative requirements and local government

OHS requirements and emergency response procedures

resource requirements - equipment and chemicals

specific client requirements e.g. relationships with other activities, dress and presentation requirements

use of signage and barriers

work schedules

working in isolated and remote locations

work site contact person(s).

Work restrictions may include:

amount of cleaning anticipated

client activity

employee(s) level of literacy and/or communication skills

faulty or inappropriate equipment

site hazards

skills of the work unit/team

staffing resources

time limitations.

Unit Sector(s)

Not Applicable

Functional Area:

Functional Area: Elective. Cleaning Operations

PRMCL37A Clean external surfaces

Modification History

Not Applicable

Unit Descriptor

Unit descriptor

This unit of competency covers the skills and knowledge required to clean external surfaces. This unit covers the planned cleaning of external surfaces as well as the spot cleaning of these surfaces in situations where only a part of the surface is soiled and requires immediate attention e.g. graffiti markings. This unit applies to external surfaces less than two metres high. Surfaces requiring cleaning that are above this height require the use of specialised equipment, cleaning techniques and safety procedures. Some external surfaces, such as sandstone and heritage buildings, may be sensitive and require the use of specialised cleaning methods.

The unit requires the ability to assess the extent of the cleaning task through a knowledge of the characteristics of the external surface and the type of surface soiling, and applying an understanding of client requirements and company policies and procedures in order to perform the task. The work may be performed in teams or individually. The selection of appropriate equipment, chemicals and methods is essential for performing the task safely and efficiently. These work functions would be carried out under direct supervision within company guidelines.

Application of the Unit

Not Applicable

Licensing/Regulatory Information

Not Applicable

Pre-Requisites

Not Applicable

Employability Skills Information

Not Applicable

Elements and Performance Criteria Pre-Content

Not Applicable

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Assess area to be cleaned	1.1 Assess area to be cleaned and review work order in accordance with company requirements and clarify any issues with appropriate person(s) 1.2 Identify hazards and control risks in the work site in accordance with legislative, occupational health and safety (OHS) and company requirements 1.3 Identify type and condition of external surface through observation in accordance with work order and company requirements 1.4 Identify soil type on external surface through observation in accordance with work order and company requirements 1.5 Identify work site access arrangements in accordance with work order and OHS and company requirements
1.6 Confirm the most appropriate cleaning technique(s) in accordance with work order and company requirements 1.7 Determine the size and usage pattern of the work site to ensure safety of personnel and efficient use of equipment and chemicals
1.8 Identify and report any pre-existing damage at the work site to the appropriate person(s)
2 Select equipment and chemicals	2.1 Select and use suitable personal protective equipment (PPE) in accordance with manufacturers' specifications, OHS and company requirements 2.2 Select equipment and chemicals appropriate for the work order in accordance with OHS and company requirements 2.3 Check operational effectiveness of equipment in accordance with manufacturers' specifications and company requirements 2.4 Adjust equipment to suit operator's requirements in accordance with manufacturers' specifications and OHS requirements 2.5 Prepare chemicals in accordance with manufacturers' specifications, OHS and company requirements
3 Prepare work site	3.1 Confirm and reassess hazards in the work site and control risks in accordance with legislative, OHS and company requirements 3.2 Install appropriate signage and barriers to maximise public safety during the cleaning operation in accordance with work order and OHS and company requirements 3.3 Identify any work restrictions affecting the completion of the work order instructions and advise promptly appropriate person(s)
4 Clean work site	4.1 Clean the external surface using appropriate equipment, PPE, chemicals and cleaning technique(s) 4.2 Conduct all work in accordance with manufacturers' specifications and legislative, OHS and company requirements
5 Tidy work site	5.1 Dispose of all collected soil and waste in accordance with client specifications, work order, manufacturers' specifications and environmental, legislative, OHS and company requirements
5.2 Remove signage and barriers in accordance with work order and OHS and company requirements
6 Clean, safety-check and store equipment	6.1 Clean equipment and PPE in accordance with manufacturers' specifications and environmental, OHS and company requirements 6.2 Safety-check equipment and PPE in accordance with manufacturers' specifications and OHS requirements and record any required maintenance in accordance with company requirements 6.3 Store and maintain equipment and PPE to allow ready access in accordance with manufacturers' specifications and OHS and company requirements 6.4 Store chemicals in accordance with manufacturers' specifications and OHS and company requirements

Required Skills and Knowledge

Refer to Evidence Guide

Evidence Guide

EVIDENCE GUIDE

The evidence guide identifies the requirements to be demonstrated to confirm competence for this unit. Assessment must confirm sufficient ability to use appropriate skills and knowledge to clean external surfaces. Assessment of performance should be over a period of time covering all categories within the range statement that are applicable in the working environment.

Critical aspects of competency

Accurate identification of the type and characteristics of external surfaces and the types of soil.

Compliance with company and legislative requirements.

Outcomes achieved in relation to customer work order and company requirements.

Safe and efficient cleaning methods.

Selection of appropriate cleaning equipment and chemicals.

Knowledge needed to achieve the performance criteria

Knowledge and understanding are essential to apply this unit in the workplace, to transfer the skills to other contexts and to deal with unplanned events. The knowledge requirements for this unit are listed below.

Types of external surfaces and their characteristic features.

Knowledge of the range of cleaning equipment and chemicals suitable for external surfaces.

Awareness of applicable legislation, regulations, codes of practice and industry advisory standards.

Awareness of OHS legislation and procedures.

Communication and negotiation techniques.

Company management structure and reporting procedures.

Company procedures and practices.

Emergency response and evacuation procedures.

Injury, dangerous occurrence and incident reporting.

Knowledge of biological and viral control procedures.

Routes of entry and potential symptoms of exposure from chemicals.

Specific skills needed to achieve the performance criteria

To achieve the performance criteria, some complementary skills are required. These are:

cleaning techniques for various surface types

applying correct manual handling techniques

communicating clearly and concisely using written and verbal modes

customer service

handling and disposal of chemicals safely

handling and disposal of contaminated and toxic waste

performing the mathematical calculations required for the dilution and mixing of chemicals as specified on product labels

planning

problem solving

reading, interpreting and responding appropriately to directions and safety instructions in equipment manuals and MSDS and on chemical labels

requesting advice or further information

seeking and receiving feedback

sourcing, organising and recording information

working on an individual basis or as part of a team.

Other units of competency that could be assessed with this unit

Competence in this unit may be assessed in conjunction with PRMCL36B Clean at high levels.

Resources required to assess this unit

The following resources should be available:

access to a suitable work site or venue with a variety of external surface types and soil types

access to suitable equipment and chemicals

access to personal protective equipment

access to equipment operating manuals and MSDS

work order instructions, work plans and schedules

assessment instruments, including personal planner and assessment record book.

Gaining evidence to assess this unit

For valid and reliable assessment of this unit, the competency should be demonstrated over a period of time and be observed by the assessor.

The competency is to be demonstrated in a range of situations that may include customer/workplace interruptions and involvement in related activities normally experienced in the workplace.

Assessment of competency may be made through practical demonstration in the work environment or in a simulated work environment.

Key competency levels

There are a number of processes that are learnt throughout work and life that are required in all jobs. They are fundamental processes and generally transferable to other work functions. Some of these are covered by the key competencies, although others may be added.

Information below highlights how these processes are applied in this unit of competency.

1	Perform the process	2	Perform and administer the process	3	Perform, administer and design the process
How can communication of ideas and information be applied?	1	Confirm own role and responsibilities with colleagues and supervisors to ensure compliance with work order and company requirements such as OHS.
How can information be collected, analysed and organised?	1	Collect and analyse information regarding work site in line with company procedures.
How are activities planned and organised?	1	Organise and prioritise work tasks to meet work order and company requirements.
How can teamwork be applied?	1	Provide support and assistance to team members to complete work tasks within designated timelines and to meet company requirements.
How can the use of mathematical ideas and techniques be applied?	1	Calculate surface area to be cleaned and measure and carry out chemical applications.
How can problem-solving skills be applied?	1	Discuss with management/clients/site managers, supervisors and team members how to help solve problems that may arise.
How can the use of technology be applied?	1	Record data for future use such as stock control.

Range Statement

RANGE STATEMENT

The range statement links the required knowledge and organisational and technical requirements to the workplace context. It describes any contextual variables that will be used or encountered when applying the competency in work situations. It allows for different work practices and work and knowledge requirements as well as for differences between organisations and workplaces. The following variables are listed in alphabetical order and may be present for this particular unit.

Appropriate person(s) may include:

clients

colleagues

managers

person(s) in control of work site(s)

supervisors.

Chemicals may include:

acid cleaners

alkaline cleaners

neutral cleaners

solvent cleaners.

Cleaning technique(s) may include:

hand washing

pre-spraying

rinsing

scraping

spot cleaning

squeegeeing.

Company requirements may include:

access and equity policy, principles and practice

business and performance plans

client communication procedures

client confidentiality procedures

client service standards

communication channels and reporting procedures

company goals, objectives, plans, systems and processes

company issued identification badge/card/pass

company policy and procedures

company service standards

dress and presentation requirements

duty of care, code of conduct, code of ethics

emergency response and evacuation procedures

maintenance procedures for equipment and PPE

OHS control procedures (e.g. health and safety plans, job plans, job safety analysis, risk assessments, safe operating practices/procedures, safe work instructions, work method statements, safe system of work statements)

OHS policies and procedures

personnel practices and guidelines

policies and procedures relating to own role, responsibility and delegation

quality and continuous improvement processes and standards

records and information systems and processes

rights and responsibilities of employees and employers

training (induction, refresher and new skills) materials

use of contractors

work site access security clearance procedures.

Environmental requirements may include:

clean-up, containment and/or isolation

company policies and guidelines

environmental protection agency and government department regulations and guidelines

hazardous materials handling

local government regulations/bylaws.

Equipment may include:

access equipment:

'A' framed ladder

wet area electrical safety connections

cleaning equipment:

bucket

cloths

extraction units for contaminated waste

garbage bin

nylon scourer pad

scraper

scrubbing brush

soft bristle brooms

spray bottle

squeegee

water-fed brooms.

External surfaces may include:

aluminium

brick

ceramic

concrete

marble

metal

polymer resin

rendered surfaces

terrazzo

wood.

Note: External surfaces in some situations, such as heritage sites, are only cleaned by specialists.

Hazards may include:

allergic reactions to chemicals and/or equipment, including latex allergies

biological waste

bites and stings

blood and blood-stained products

broken glass and other sharp surfaces

chemical containers and/or decanted chemical storage containers labelled incorrectly

confined/restricted spaces

contaminated clothing, chemicals and/or equipment

damaged or inappropriate equipment

dust and fibres

electrical hazards arising from cables, electrical fittings (switches and lights) and untested electrical equipment

environmental impact

extremes of heat and temperature

fatigue

fire

gas

heights

human waste (faeces, urine, vomit)

inadequate lighting and ventilation

infectious and zoonotic diseases e.g. scabies/Q fever

inhaling chemical fumes

leaks, spill, splash and spray

manual handling techniques including awkward and repetitive postures

mobile/vehicle hazards around plant and vehicles

moving and/or unguarded machinery and equipment

noise

occupational violence and bullying

poor manual handling techniques

poor personal hygiene practices

repetitive motion, force and vibration

synergistic chemical reactions (hazardous incompatibility or reactivity)

syringes or other sharps

ultraviolet light

underfoot conditions e.g. slippery, uneven and rough surfaces

unrestricted people access

waste and waste disposal

work in isolated/remote environments.

Legislative requirements may include:

Australian Standards, quality assurance and certification requirements

award and enterprise agreements

codes of practice

national industry standards

relevant Commonwealth/state/territory legislation and local government regulations that affect company operation:

anti-discrimination and diversity

availability of chemical registers/manifests

chemical controls

consumer protection

environmental protection issues

equal employment opportunity

freedom of information

industrial equipment certificates of competency or licences

industrial relations

OHS Acts and regulations

privacy

trade practices

workplace consultative arrangements.

Manufacturers' specifications may include:

equipment operational manuals

instructional guides

material safety data sheets

other resources supplied by the manufacturer (such as laminated cards notices, wall posters)

product labels

safety instructions pre-printed on equipment.

Occupational health and safety* (OHS) requirements may relate to:

allergic reactions (contact dermatitis, etc)

communication devices for remote and isolated locations e.g. mobile phone, two-way radio, etc

dermatoxicological control and prevention measures

hazard identification and risk assessment mechanisms

hazard reporting

hierarchy of hazard control procedures

injury, dangerous occurrence and incident reporting requirements

keeping access ways clear from obstruction

maintaining clear access ways

maintenance procedures for equipment and PPE

national industry standards/codes of practice

OHS control procedures (e.g. health and safety plans, job plans, job safety analysis, risk assessments, safe operating practices/procedures, safe work instructions, work method statements, safe system of work statements)

protection from hazardous substances, noise and dust

protection of people in the workplace

routes of entry and potential symptoms of exposure from chemicals

safety training (induction and refresher)

ultraviolet light

up-to-date electrical test and tag compliance

use of chemicals in accordance with labels

use, storage and maintenance of equipment in accordance with manufacturers' specifications and equipment operating manuals

use, storage and maintenance of personal protective equipment and clothing.

* Also known as occupational safety and health or workplace health and safety

Personal protective equipment (PPE) may include:

ear muffs/plugs

gloves - non-permeable

goggles

high-visibility vests/clothing

overalls and other protective clothing

respirator

safety glasses

safety shoes

splash-proof face masks

sun protection

ultraviolet protection

wet-work clothing.

Personnel may include:

client's staff

fellow workers (colleagues)

general public

venue/facility/building/shopping centre staff/management.

Rights and responsibilities of employees may relate to:

confidentiality and privacy rights

duty of care

knowing the appropriate personnel for reporting purposes

knowing the location of manuals and/or related documents

knowing the terms and conditions of own employment

knowing the workplace procedures

protection from discrimination and sexual harassment.

Rights and responsibilities of employers may relate to:

duty of care

providing a safe environment free from discrimination and sexual harassment (see relevant state and Commonwealth anti-discrimination legislation)

providing a safe workplace in accordance with OHS legislation, codes of practice, regulations and standards

providing information and training in work tasks, OHS and other employment related matters

the right to dismiss you if you (see the Commonwealth Workplace Relations Act 1996):

are negligent, careless or cause an accident

commit a criminal offence

commit acts of disloyalty such as revealing confidential information

use abusive language.

Signage and barriers may include:

physical barriers and restraints erected to restrict access to a site

signs complying with legislative requirements and/or Australian Standards warning of danger and/or adverse conditions including cleaning in progress and hazardous chemicals are in use or present in the work area.

Soil types may include:

food and beverage stains

food grime

graffiti (ink, texta, paint)

human waste

mould and mildew

mud and soil

scuff marks.

Waste may be either solid or liquid and include:

chemicals past the expiry date

obsolete equipment

packaging

soil

used containers

used or unused chemicals

used/contaminated personal protective equipment.

Work order information may include:

access to work site and egress points

completion times/dates

insufficient people to complete the work task(s)

job requirements and tasks

legislative requirements and local government

OHS requirements and emergency response procedures

resource requirements - equipment and chemicals

specific client requirements e.g. relationships with other activities, dress and presentation requirements

use of signage and barriers

work schedules

working in isolated and remote locations

work site contact person(s).

Work restrictions may include:

amount of cleaning anticipated

client activity

employee(s) level of literacy and/or communication skills

faulty or inappropriate equipment

site hazards

skills of the work unit/team

staffing resources

time limitations.

Unit Sector(s)

Not Applicable

Functional Area:

Functional Area: Elective. Cleaning Operations

PRMCL38A Clean a food handling area

Modification History

Not Applicable

Unit Descriptor

Unit descriptor

This unit of competency covers the skills and knowledge required to clean in a food handling area where the work does not involve direct food contact. This unit is not appropriate for a person who has direct contact with food and/or raw materials/ingredients.

This unit is based on the guideline food safety unit GFSWFHAA Carry out work in a food handling area.

Food handling areas include food courts and industrial food processing plants.

The unit requires the ability to assess the extent of the cleaning task through understanding client requirements, the special characteristics of food handling areas, and applying company policies and procedures in order to perform the task. The selection of appropriate equipment, chemicals and methods is essential for performing the task safely and efficiently. This unit recognises the importance of paying careful attention to health and safety issues.

Application of the Unit

Not Applicable

Licensing/Regulatory Information

Not Applicable

Pre-Requisites

Not Applicable

Employability Skills Information

Not Applicable

Elements and Performance Criteria Pre-Content

Not Applicable

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Assess area to be cleaned	1.1 Assess the food handling area and review work order in accordance with client requirements, food safety program and company requirements and clarify any issues with appropriate person(s) 1.2 Identify hazards and control risks in the work site in accordance with legislative, occupational health and safety (OHS) and company requirements 1.3 Identify contamination hazards in the work site in accordance with legislative, OHS and company requirements 1.4 Identify surface types through observation in accordance with the work order and company requirements 1.5 Identify soil type(s) through observation in accordance with the work order and company requirements 1.6 Determine the size and usage pattern of the work site to ensure the safety of, and the minimisation of disruption to, personnel and the efficient use of cleaning equipment and chemicals 1.7 Select the most appropriate cleaning technique(s) in accordance with the work order and company requirements
2 Select equipment and chemicals	2.1 Select and use suitable personal protective equipment (PPE) in accordance with manufacturers' specifications, OHS and company requirements 2.2 Select equipment and chemicals appropriate for work order in accordance with OHS and company requirements 2.3 Confirm that equipment and chemicals meet the cleaning and sanitation requirements of the food safety program in accordance with, legislative, OHS and company requirements 2.4 Check operational effectiveness of equipment in accordance with manufacturers' specifications and company requirements 2.5 Adjust equipment to suit operator's requirements in accordance with manufacturers' specifications and OHS requirements 2.6 Prepare chemicals in accordance with manufacturers' specifications, OHS and company requirements 2.7 Obtain supplies of consumables to meet anticipated usage patterns in accordance with work order and company requirements
3 Prepare self and work site	3.1 Check personal hygiene, clothing and footwear and any health issues or illness meet food safety program, legislative, OHS and company requirements 3.2 Confirm and reassess hazards in the work site and control risks in accordance with legislative, OHS and company requirements 3.3 Install appropriate signage and barriers to maximise public safety during the cleaning operation in accordance with work order and OHS and company requirements
3.4 Identify food safety program requirements related to work order in accordance with OHS and company requirements 3.5 Identify any work restrictions affecting the completion of the work order instructions and advise promptly the appropriate person(s)
4 Clean work site while maintaining food safety	4.1 Follow food safety program and conduct cleaning activities to ensure food safety is maintained in accordance with health regulations, work order and OHS and company requirements 4.2 Clean all surfaces using appropriate equipment, PPE, chemicals and cleaning technique(s) in accordance with manufacturers' specifications, work order and OHS and company requirements 4.3 Conduct all work in accordance with legislative, OHS and company requirements 4.4 Report any identified procedures or practices inconsistent with the food safety program to appropriate person(s)
5 Replenish consumables and tidy work site	5.1 Replenish consumables in accordance with client requests, work order and company requirements 5.2 Dispose of all collected soil and waste in accordance with client specifications, work order, manufacturers' specifications and environmental, legislative, OHS and company requirements 5.3 Remove signage and barriers in accordance with work order and OHS and company requirements
6 Clean, safety-check and store equipment	6.1 Clean equipment and PPE in accordance with manufacturers' specifications and environmental, OHS and company requirements 6.2 Safety-check equipment and PPE in accordance with manufacturers' specifications and OHS requirements and record any required maintenance in accordance with company requirements 6.3 Store and maintain equipment and PPE to allow ready access in accordance with manufacturers' specifications and OHS and company requirements 6.4 Store chemicals in accordance with manufacturers' specifications and OHS and company requirements

Required Skills and Knowledge

Refer to Evidence Guide

Evidence Guide

EVIDENCE GUIDE

The evidence guide identifies the requirements to be demonstrated to confirm competence for this unit. Assessment must confirm sufficient ability to use appropriate skills and knowledge to clean in a food handling area. Assessment of performance should be over a period of time covering all categories within the range statement that are applicable in the working environment.

Critical aspects of competency

Access and apply workplace information on food safety policies and procedures relating to own work.

Accurate identification of the hazards associated with food handling area.

Accurate identification of the surfaces and soil types found in food handling.

Compliance with company and legislative requirements.

Fit and use appropriate personal protective clothing and equipment as required by work tasks to meet food business requirements.

Identification of food safety hazards in work area.

Maintain housekeeping standards in the food handling area and dispose of waste to meet food-handling requirements.

Maintain personal conduct and hygiene to ensure that food safety is not compromised.

Outcomes achieved in relation to customer work order and company requirements.

Recognise and report situations or procedures that could compromise food safety.

Report health conditions and illness as required by workplace food safety procedures.

Safe and efficient cleaning methods.

Selection of appropriate cleaning equipment and chemicals.

Take necessary precautions when moving between or around the workplace and/or from one task to another to minimise risk of food contamination.

Wear and maintain appropriate clothing and footwear as required by work task to meet food safety procedures.

Knowledge needed to achieve the performance criteria

Knowledge and understanding are essential to apply this unit in the workplace, to transfer the skills to other contexts and to deal with unplanned events. The knowledge requirements for this unit are listed below.

Access to workplace information on food safety policies and procedures.

Sources of advice on food safety issues and responsibilities in the workplace.

Personal hygiene practices, clothing and footwear requirements associated with working in and moving in and between food handling areas and in moving between food handling and non-food handling areas.

Suitable equipment, chemicals and other chemicals for use in the food handling area, including a knowledge of unsuitable equipment and materials e.g. breakable and/or dirty equipment and materials.

Types of contamination and prevention methods.

Cleaning and sanitation requirements.

Waste collection, recycling and handling procedures.

Knowledge of the range of cleaning equipment, chemicals and cleaning methods.

Awareness of applicable legislation, regulations, codes of practice and industry advisory standards.

Awareness of OHS legislation and procedures.

Communication and negotiation techniques.

Company management structure and reporting procedures.

Company procedures and practices.

Emergency response and evacuation procedures.

Injury, dangerous occurrence and incident reporting.

Knowledge of biological and viral control procedures.

Routes of entry and potential symptoms of exposure from chemicals.

Specific skills needed to achieve the performance criteria

To achieve the performance criteria, some complementary skills are required. These are:

accurate identification of soil and stains

accurate selection of chemicals to suit surface type

dusting, cleaning, polishing and buffing techniques

replenishing consumables

applying correct manual handling techniques

communicating concisely using written and verbal modes

customer service

handling and disposal of chemicals safely

handling and disposal of contaminated and toxic waste

performing the mathematical calculations required for the dilution and mixing of chemicals as specified on product labels

planning

problem solving and critical analysis

reading, interpreting and responding appropriately to directions and safety instructions in equipment manuals and MSDS and on chemical labels

requesting advice or further information

seeking and receiving feedback

sourcing, organising and recording information

working on an individual basis or as part of a team.

Other units of competency that could be assessed with this unit

Competence in this unit may be assessed in conjunction with:

PRMCL01B Maintain a hard floor surface.

Resources required to assess this unit

The following resources should be available:

access to a suitable food handling work site or venue

access to suitable equipment and chemicals

access to personal protective equipment

access to equipment operating manuals and MSDS

access to food safety policies and procedures relevant to the workplace

work order instructions, work plans and schedules

assessment instruments, including personal planner and assessment record book.

Gaining evidence to assess this unit

For valid and reliable assessment of this unit, the competency should be demonstrated over a period of time and be observed by the assessor.

The competency is to be demonstrated in a range of situations that may include customer/workplace interruptions and involvement in related activities normally experienced in the workplace.

Assessment of competency may be made through practical demonstration in the work environment or in a simulated work environment.

Key competency levels

There are a number of processes that are learnt throughout work and life that are required in all jobs. They are fundamental processes and generally transferable to other work functions. Some of these are covered by the key competencies, although others may be added.

Information below highlights how these processes are applied in this unit of competency.

1	Perform the process	2	Perform and administer the process	3	Perform, administer and design the process
How can communication of ideas and information be applied?	1	Confirm own role and responsibilities with colleagues and supervisors to ensure compliance with work order and company requirements such as OHS.
How can information be collected, analysed and organised?	1	Collect and analyse information regarding work site in line with company procedures.
How are activities planned and organised?	1	Organise and prioritise work tasks to meet work order and company requirements.
How can teamwork be applied?	1	Provide support and assistance to team members to complete work tasks within designated timelines and to meet company requirements.
How can the use of mathematical ideas and techniques be applied?	1	Calculate area(s) to be cleaned and measure and carry out chemical applications.
How can problem-solving skills be applied?	1	Discuss with management/clients/site managers, supervisors and team members how to help solve problems that may arise.
How can the use of technology be applied?	1	Record data for future use such as stock control.

Range Statement

RANGE STATEMENT

The range statement links the required knowledge and organisational and technical requirements to the workplace context. It describes any contextual variables that will be used or encountered when applying the competency in work situations. It allows for different work practices and work and knowledge requirements as well as for differences between organisations and workplaces. The following variables are listed in alphabetical order and may be present for this particular unit.

Appropriate person(s) may include:

clients

colleagues

managers

person(s) in control of work site(s)

supervisors.

Chemicals may include:

acid cleaners

alkaline cleaners

neutral cleaners

solvent cleaners.

Cleaning technique(s) may include:

buffing

damp dusting

hosing

mopping

polishing

pre-spraying

scrubbing

spot cleaning

sweeping

wet wiping

window cleaning.

Company requirements may include:

access and equity policy, principles and practice

business and performance plans

client communication procedures

client confidentiality procedures

client service standards

communication channels and reporting procedures

company goals, objectives, plans, systems and processes

company issued identification badge/card/pass

company policy and procedures

company service standards

dress and presentation requirements

duty of care, code of conduct, code of ethics

emergency response and evacuation procedures

maintenance procedures for equipment and PPE

OHS control procedures (e.g. health and safety plans, job plans, job safety analysis, risk assessments, safe operating practices/procedures, safe work instructions, work method statements, safe system of work statements)

OHS policies and procedures

personnel practices and guidelines

policies and procedures relating to own role, responsibility and delegation

quality and continuous improvement processes and standards

records and information systems and processes

rights and responsibilities of employees and employers

training (induction, refresher and new skills) materials

use of contractors

work site access security clearance procedures.

Consumables may include:

air fresheners

bin liners

cloth towels/tea towels

disposable gloves

hair nets

hand towels (cloth, rolls and sheets)

serviettes

soap (liquid or bar forms).

Contamination hazards include:

chemical contamination caused by cleaning and sanitation chemicals

microbiological contamination resulting from cross-contamination when moving into and between food handling areas

physical contamination caused by metal, glass, plastic and cloths.

Environmental requirements may include:

clean-up, containment and/or isolation

company policies and guidelines

environmental protection agency and government department regulations and guidelines

hazardous materials handling

local government regulations/bylaws.

Equipment may include:

absorbent cleaning cloths

brooms

buckets

cleaning trolley

damp cloths

doodle bug

dry cloths

hose and nozzle

lint-free cloths

long-handled brush and dustpan tongs

mops

needle hazard disposal unit

nylon scourers

scraper

scrubbing brush

scrubbing or polishing machines

toilet brush

window squeegee

wringer buckets.

Food handling areas include:

dispatching food

handling food

inspecting food

packaging food

preparing food

processing

receiving food

storing food

transporting food.

Food safety program identifies the food safety hazards that may be reasonably expected to occur in all food handling operations of a food business and:

identifies where and how each hazard can be controlled

describes how the controls are monitored

describes the corrective actions required if conditions are not met

specifies the information to be recorded and the procedures to be signed off

must comply with relevant national, state and industry legislation and regulations

includes the responsibilities for any person visiting and/or working in a food handling area

specifies minimum procedures to ensure any person does not:

contaminate food

have unnecessary contact with ready-to-eat food

spit, smoke or use tobacco or similar in a food handling area (refer Food Safety Standard 3.2.2, Clause 17:3 and state regulations/legislation).

Hazards may include:

allergic reactions to chemicals and/or equipment, including latex allergies

biological waste

bites and stings

blood and blood-stained products

broken glass and other sharp surfaces

chemical containers and/or decanted chemical storage containers labelled incorrectly

confined/restricted spaces

contaminated clothing, chemicals and/or equipment

damaged or inappropriate equipment

dust and fibres

electrical hazards arising from cables, electrical fittings (switches and lights) and untested electrical equipment

environmental impact

extremes of heat and temperature

fatigue

fire

gas

heights

human waste (faeces, urine, vomit)

inadequate lighting and ventilation

infectious and zoonotic diseases e.g. scabies/Q fever

inhaling chemical fumes

leaks, spill, splash and spray

manual handling techniques including awkward and repetitive postures

mobile/vehicle hazards around plant and vehicles

moving and/or unguarded machinery and equipment

noise

occupational violence and bullying

poor manual handling techniques

poor personal hygiene practices

repetitive motion, force and vibration

synergistic chemical reactions (hazardous incompatibility or reactivity)

syringes or other sharps

ultraviolet light

underfoot conditions e.g. slippery, uneven and rough surfaces

unrestricted people access

waste and waste disposal

work in isolated/remote environments.

Legislative requirements may include:

Australian Standards, quality assurance and certification requirements

award and enterprise agreements

codes of practice

national industry standards

relevant Commonwealth/state/territory legislation and local government regulations that affect company operation:

anti-discrimination and diversity

availability of chemical registers/manifests

chemical controls

consumer protection

environmental protection issues

equal employment opportunity

freedom of information

industrial equipment certificates of competency or licences

industrial relations

OHS Acts and regulations

privacy

trade practices

workplace consultative arrangements.

Manufacturers' specifications may include:

equipment operational manuals

instructional guides

material safety data sheets

other resources supplied by the manufacturer (such as laminated cards notices, wall posters)

product labels

safety instructions pre-printed on equipment.

Occupational health and safety* (OHS) requirements may relate to:

allergic reactions (contact dermatitis, etc)

communication devices for remote and isolated locations e.g. mobile phone, two-way radio, etc

dermatoxicological control and prevention measures

hazard identification and risk assessment mechanisms

hazard reporting

hierarchy of hazard control procedures

injury, dangerous occurrence and incident reporting requirements

keeping access ways clear from obstruction

maintaining clear access ways

maintenance procedures for equipment and PPE

national industry standards/codes of practice

OHS control procedures (e.g. health and safety plans, job plans, job safety analysis, risk assessments, safe operating practices/procedures, safe work instructions, work method statements, safe system of work statements)

protection from hazardous substances, noise and dust

protection of people in the workplace

routes of entry and potential symptoms of exposure from chemicals

safety training (induction and refresher)

ultraviolet light

up-to-date electrical test and tag compliance

use of chemicals in accordance with labels

use, storage and maintenance of equipment in accordance with manufacturers' specifications and equipment operating manuals

use, storage and maintenance of personal protective equipment and clothing.

* Also known as occupational safety and health or workplace health and safety

Personal protective equipment (PPE) may include:

ear muffs/plugs

gloves - non-permeable

goggles

high-visibility vests/clothing

overalls and other protective clothing

respirator

safety glasses

safety shoes

splash-proof face masks

sun protection

tongs

ultraviolet protection

wet-work clothing.

Personnel may include:

client's staff

fellow workers (colleagues)

general public

venue/facility/building/shopping centre staff/management.

Rights and responsibilities of employees may relate to:

confidentiality and privacy rights

duty of care

knowing the appropriate personnel for reporting purposes

knowing the location of manuals and/or related documents

knowing the terms and conditions of own employment

knowing the workplace procedures

protection from discrimination and sexual harassment.

Rights and responsibilities of employers may relate to:

duty of care

providing a safe environment free from discrimination and sexual harassment (see relevant state and Commonwealth anti-discrimination legislation)

providing a safe workplace in accordance with OHS legislation, codes of practice, regulations and standards

providing information and training in work tasks, OHS and other employment related matters

the right to dismiss you if you (see the Commonwealth Workplace Relations Act 1996):

are negligent, careless or cause an accident

commit a criminal offence

commit acts of disloyalty such as revealing confidential information

use abusive language.

Signage and barriers may include:

physical barriers and restraints erected to restrict access to a site

signs complying with legislative requirements and/or Australian Standards warning of danger and/or adverse conditions including cleaning in progress and hazardous chemicals are in use or present in the work area.

Soil types can be wet or dry and may include:

blood

dust

food, food scraps and residue

grease

human waste (faeces, urine, vomit)

litter

mould and algae

mud and dirt

pen, texta, pencil

rust

soap scum

syringes.

Surfaces may include:

ceramics and porcelain

chrome

concrete

glass

laminates

metal

painted

plastic

stainless steel

stone

terracotta

vinyl.

Waste may be either solid or liquid and include:

chemicals past the expiry date

cloths

contaminated waste

food leftovers/scraps

liquid waste

litter

obsolete cleaning equipment

packaging

soil

used containers

used or unused chemicals

used/contaminated personal protective equipment.

Work order information may include:

access to work site and egress points

completion times/dates

insufficient people to complete the work task(s)

job requirements and tasks

legislative requirements and local government

OHS requirements and emergency response procedures

resource requirements - equipment and chemicals

specific client requirements e.g. relationships with other activities, dress and presentation requirements

use of signage and barriers

work schedules

working in isolated and remote locations

work site contact person(s).

Work restrictions may include:

amount of cleaning anticipated

client activity

employee(s) level of literacy and/or communication skills

faulty or inappropriate equipment

site hazards

skills of the work unit/team

staffing resources

time limitations.

Unit Sector(s)

Not Applicable

Functional Area:

Functional Area: Elective. Cleaning Operations

PUAFIR209B Work safely around aircraft

Modification History

Release	TP Version	Comments
2	PUA12 V2	Application of the Unit added Unit revised to reflect current work requirements Method of assessment added
1	PUA00 V8.1	Primary release on TGA

Unit Descriptor

This unit covers the competency required to apply safe work practices when operating in or around aircraft at an airbase and when engaged in a range of non-specialist, air operations activities.

Aviation operations occur in a heavily regulated environment. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

This unit applies to personnel performing primary aviation roles within the Australasian Inter-service Incident Management System (AIIMS) and all other aviation support roles when operating in or around aircraft. The primary AIIMS aviation roles that require this unit are Air Operations Manager, Aircraft Officer, Air Observer, Air Attack Supervisor and Air Base Manager.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency.	Performance Criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Work safely in the vicinity of aircraft	1.1 Briefing is received prior to deployment or whenever circumstances relevant to their safety or current tasking have changed. 1.2 Briefing on work to be undertaken is undertaken in an appropriate location. 1.3 Suitable visible clothing and protective equipment are used. 1.4 Appropriate precautions and clearances are followed when operating on or near aircraft movement areas. 1.5 Any approach to an operating aircraft is made according to organisational aircraft approach procedures, from an angle visible to the pilot or flight crew and with approval of the pilot or flight crew. 1.6 Adequate clearance is maintained from propellers, rotors and/or turbine engines, exhaust gases and engine intakes. 1.7 Typical manoeuvring patterns of aircraft are anticipated through activities. 1.8 Any instructions or signals from pilots or staff controlling aircraft are complied with 1.9 Site hazards are identified.
2. Facilitate safe ground support	2.1 Appropriate precautions are observed when positioning vehicles or equipment close to aircraft. 2.2 Aircraft design features are respected while boarding, loading or handling aircraft. 2.3 Instructions from pilots and organisational staff coordinating aircraft operations, and organisational procedures and placards are followed during ground support operations. 2.4 Aircraft loading is conducted under pilot or flight crew member supervision and appropriate weight, balance and loading system are complied with. 2.5 Areas are designated and separated according to site features and the specific operations being conducted. 2.6 Fitting of equipment to an aircraft is conducted under pilot supervision in accordance with appropriate regulatory approvals. 2.7 Aircraft fuels, oils, and supplies are stored and handled according to regulatory requirements and organisational procedures. 2.8 Any suspected defects or hazards to aircraft or equipment are reported to pilot or other appropriate supervisor. 2.9 Appropriate aerodrome regulations are complied with.

Required Skills and Knowledge

This describes the essential skills and knowledge and their level, required for this unit.
Required Skills
using specialist aviation support equipment
Required Knowledge
aerodrome familiarisation aerodrome working and lighting aircraft familiarisation aircraft movement characteristics aircraft performance, operation, loading and refuelling precautions

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Assessment must confirm the ability to: comply with regulatory requirements and organisational procedures identify hazards and precautions effected on a consistent, conscious and continuing basis implement procedures for unusual events take action with an overriding concern for safety and quality rather than minimal observance of requirements. Consistency in performance Competency should be demonstrated over time in a range of actual or simulated workplace environments.
Context of and specific resources for assessment	Context of assessment Competency should be assessed on-the-job or in a simulated work environment. Specific resources for assessment Access is required to: actual or simulated aircraft and aerodrome facilities
Method of assessment	In a public safety environment assessment is usually conducted via direct observation in a training environment or in the workplace via subject matter supervision and/or mentoring, which is typically recorded in a competency workbook. Assessment is completed using appropriately qualified assessors who select the most appropriate method of assessment. Assessment may occur in an operational environment or in an agency-approved simulated work environment. Forms of assessment that are typically used include: direct observation interviewing the candidate journals and workplace documentation third party reports from supervisors written or oral questions

Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Briefing must include:	situation mission execution administration command and communications safety questions
Appropriate location must include:	area that is: free of distractions (movement, noise) safe convenient to subsequent deployment needs necessary facilities and equipment
Suitable visible clothing and protective equipment may include:	fire extinguisher first aid kit head, hand, eye, ear and foot protection high visibility overalls/vests protective overalls respiratory protection signalling devices, lighting or beacons
Appropriate precautions may include:	advisory instructions avoiding obstructions/hazards and navigation aids clearances (radio) fixed wing and helicopter marshalling ground markings/lighting light signals observing aerodrome limits
Aircraft may include:	aeroplanes helicopters unmanned aerial vehicles other airborne vehicles
Organisational aircraft approach procedures include:	complying with operational placards complying with pilot or flight crew instructions maintaining visibility with pilot or flight crew
Activities may Include:	circuit procedures ground manoeuvring capabilities special procedures (such as at night or in poor weather) take-off, approach and landing characteristics
Staff controlling aircraft may include:	aircraft coordinating personnel flight crew ground support supervisor pilot
Site hazards may include:	dust level of visibility livestock masts/aerials native fauna public terrain trees weather conditions wires/powerlines/fences

Unit Sector(s)

Not applicable.

Corequisite Unit/s

Not applicable.

SITTTSL007A Receive and process reservations

Modification History

Not applicable.

Unit Descriptor

This unit describes the performance outcomes, skills and knowledge required to receive and process reservations for a tourism or hospitality product or service offered for sale to agents or direct to the consumer. It requires the ability to determine the availability of the product or service, offer alternatives, accurately record the reservation details and administer the reservation through to finalisation. This unit does not cover specific selling skills required by reservations or call centre staff, nor does it cover the use of a computerised reservation system to manage reservations. These skills are covered by SITTTSL005A Sell tourism products and services and SITTTSL010A Control reservations or operations using a computerised system.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Application of the Unit

This unit describes a key sales function for a diverse range of domestic and international tourism and hospitality products and services. It applies to those tourism operators who act as principal (the supplier) and who receive and process reservations for the supply of their product or service. This would include airlines, car rental companies, hotels, motels, bed and breakfasts or other accommodation providers, tour operators of any type, outbound tour wholesalers and attractions and theme parks. Reservations personnel may be involved in a direct selling role to the consumer but are very often engaged in selling to some sort of tourism industry agent.

Reservations are processed for a particular product or service or for a whole product range and would normally be processed and managed within a computerised system but some small business operators would use a manual system.

This unit applies to those frontline sales personnel who operate with some level of autonomy or under limited supervision and guidance from others and is undertaken by people such as reservations sales agents, reservations consultants, call centre consultants, booking officers and owner-operators of small tourism businesses.

Licensing/Regulatory Information

Refer to Unit Descriptor

Pre-Requisites

Nil

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge and/or the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Receive reservation request.	1.1	Determine the availability of the requested reservation and advise this to customer.
1.2	Offer alternatives if the requested booking is not available, including waitlist options.
1.3	Answer enquiries regarding costs and other product features.
2	Record details of reservation.	2.1	Accurately record customer details against their reservation in a manner that ensures correct interpretation by others who may access the reservations details.
2.2	Check for and make use of customer profile or history, if available, and use information to assist in making the reservation and enhancing customer service.
2.3	Clearly record any special requests according to organisation requirements.
2.4	Confirm all details of the booking with the customer and ensure that they understand and agree to all details.
2.5	File the reservation in a manner that ensures easy access by others and according to organisation procedures.
2.6	Prepare and issue documents and other material to the customer according to requirements of the specific reservation.
3	Update reservations.	3.1	Update the financial status of the reservation accurately and according to organisation procedures.
3.2	Receive, process and record any amendments to or cancellations of reservations according to customer request and organisation procedures.
4	Advise others on reservation details.	4.1	Communicate general and specific customer requirements and reservation details to appropriate departments and colleagues.
4.2	Compile and provide accurate and relevant reservation statistics on request.

Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.
The following skills must be assessed as part of this unit: verbal and written use of the 24-hour clock and ability to translate for customers verbal and written use of reservation jargon, system and product codes literacy skills to read and interpret reservation information such as customer files, customer requests and complex product and costing information writing skills to create customer files and succinctly document complex customer requests and any conditions specifically applicable to reservations numeracy skills to prepare and present reservation statistics.
The following knowledge must be assessed as part of this unit: in-depth product knowledge appropriate to the specific industry sector and product being sold reservations and bookings terminology relationships between different sectors of the tourism industry that relate to reservations, including sources of reservations working knowledge of the principles underpinning the particular reservations system in use.

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the following is essential: ability to make accurate reservations according to established systems and procedures and within typical workplace time constraints ability to receive and process multiple reservations in response to multiple customer requests covering a range of tourism products and services and ideally as a component of integrated work activity understanding of the different sources of reservations and the industry interrelationships that apply
project or work activities that show the candidates' ability to receive and process reservations within the context of the particular industry sector in which they are working or seeking work; for those undertaking generic pre-employment training, assessment must cover a range of industry contexts to allow for a broad range of vocational outcomes.
Context of and specific resources for assessment	Assessment must ensure: demonstration of skills within a fully equipped industry-realistic office environment using appropriate telephones, computers and printers access to a computerised or manual reservations system currently used by tourism and hospitality industry operators to control the reservations function for the supply of their product or service use of industry-current reservations documentation.
Methods of assessment	A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: direct observation of the candidate receiving and processing reservations evaluation of integrated activities completed by the candidate, including sourcing information on products, selling products, providing quotations and issuing documents evaluation of reservations documentation and booking data generated by the candidate activities to assess ability to process differing types of reservations, including booking, retrieving and amending a series of bookings written and oral questioning or interview to test knowledge of the principles underpinning reservations procedures and the relationships between different sectors of the tourism industry review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate. Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: SITTTSL005A Sell tourism products and services SITTTSL006A Prepare quotations SITTTSL010A Control reservations or operations using a computerised system.
Assessing employability skills	Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts. Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Customers may be:	industry customers, e.g. retail travel consultants and inbound tour companies or operators end users of the service, i.e. the consumer.
Customer details may be recorded using:	a computer file a manual file.
Reservation:	may be made by: phone facsimile mail face-to-face internet
may be for: individuals groups VIPs conference delegates.
Customer profiles may include:	full name and title address phone, fax, email and other communication methods special requirements amount of business generated by the customer usual method of payment.
Documents issued to customers may include:	invoices credit notes receipts service vouchers confirmation letters information packs.
Updating the financial status of the reservation may include:	receiving, processing and recording payments generating and issuing invoices and credit notes for changed reservations checking and recording that the reservation has been fully paid.
General and specific customer requirements and reservation details may include:	special requests timing details special needs payment arrangements information of a style of customer, e.g. special interest group or VIP status details of other services being used.

Unit Sector(s)

Tourism

Competency field

Tourism Sales and Operations

SITTTSL009A Process travel-related documentation

Modification History

Not applicable.

Unit Descriptor

This unit describes the performance outcomes, skills and knowledge required to process a range of travel documentation commonly used or issued within the tourism industry. It requires the ability to identify and interpret all documentation requirements and to prepare and despatch documents within designated deadlines.

Travel-related documents can include air tickets. In most States and Territories, organisations that issue air tickets must meet the requirements of relevant state or territory Department or Office of Fair Trading which, in most cases, requires the tourism organisation to hold a travel agents licence. In many cases managers must have formally achieved competence in constructing and ticketing airfares through a registered training organisation that must use this unit as the basis for their training.

Application of the Unit

This unit describes a key operational function for a diverse range of domestic and international tourism and hospitality products and services and applies to the full range of industry sectors. It applies to all organisations where travel and tourism documents are issued to customers or tour delivery staff. Documentation can be administered using a computerised or manual system.

The unit applies to frontline operations personnel who operate with some level of autonomy or under limited supervision and guidance from others. It is undertaken by a diverse range of people such as retail travel consultants, corporate consultants, inbound tour coordinators, visitor information officers, account managers for professional conference organisers, event coordinators, tour guides, tour desk officers and operations coordinators. Some larger organisations such as tour wholesalers support a documentation department staffed by industry entry-level documentation officers or clerks who may require more supervision.

The range of products and services and complexity of documents will vary according to the industry sector. Because of the broad industry application of this unit, it is critical that assessment is contextualised to meet the requirements of the specific industry sector, local tourism industry operations and the particular needs of the job role.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

This unit must be assessed after the following prerequisite unit:

SITTTSL002A Access and interpret product information.

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge and/or the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Interpret information required for processing of documentation.	1.1	Identify deadline for preparation and despatch of documents.
1.2	Interpret existing reservation data held for the customer to identify all customer details correctly.
1.3	Identify and interpret details of specific products and services that have been sold and confirmed to the customer and check prices quoted.
1.4	Identify confirmed bookings held for customers and costs quoted by product and service suppliers.
1.5	Identify sources of general information required to issue all necessary documents.
1.6	Check payment status and take appropriate action.
1.7	Check for and report any discrepancies in costs quoted to the customer and actual cost of services and take any follow-up action required to collect shortfall.
1.8	Identify any operational documents required by personnel involved in delivering the tourism product.
2	Process documentation.	2.1	Prepare complete and accurate documentation within designated timeframes.
2.2	Record required details on documentation with accuracy and according to the conditions applicable to the product.
2.3	Make appropriate calculations and record any required costs within documents.
2.4	Action payment required by the supplier at the appropriate time according to organisation procedures.
2.5	Check all documentation for accuracy prior to issue and amend as necessary.
2.6	Process, file and despatch copies of documents according to organisation and supplier procedures and requirements.
2.7	Despatch documents according to customer and organisation requirements.
2.8	Reissue documentation where appropriate and process any required refunds or additional payments required according to conditions applicable to the product.

Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.
The following skills must be assessed as part of this unit: interpretation of customer and operational requirements interpretation of quotations previously supplied to customer literacy skills to read and interpret reservation and operational data, read and interpret complex itineraries and product information, and prepare accurate and clearly expressed travel-related documents numeracy skills to calculate costs quoted to the customer, check payment status of customer files and issue documents with correct monetary value.
The following knowledge must be assessed as part of this unit: procedures and principles underpinning the processing of documentation documentation types and standard formats used in the tourism industry basic product knowledge appropriate to the specific industry sector relationships between different sectors of the tourism industry in relation to requirements for and acceptance of tourism documentation basic understanding of the negotiated costs, contractual arrangements and preferred supplier arrangements in place.

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the following is essential: ability to interpret and confirm the customer's requirements ability to identify any documents required by operational or delivery personnel ability to process and issue accurate tourism documentation ability to process a range of different tourism product, service or operational documentation for multiple customer, tour or event files and ideally as a component of integrated work activity understanding of the principles that apply to the processing of any type of documentation project or work activities that show the candidates' ability to process tourism documentation within the context of the particular industry sector in which they are working or seeking work; for those undertaking generic pre-employment training, assessment must cover a range of industry contexts to allow for a broad range of vocational outcomes issuing of documentation within typical workplace time constraints and the deadlines determined by the customer and the organisation.
Context of and specific resources for assessment	Assessment must ensure: demonstration of skills within a fully equipped industry-realistic office environment using appropriate computers, printers, information programs, publications and software programs currently used in the tourism industry to control documentation functions or demonstration within the applicable sales environment for the sector e.g. a conference venue for the Events sector or touring environment for the Guiding and Tour Operations sectors use of customer and operational file types showing reservations or operational data as the basis for the issuing of documentation use of industry-current documents, such as itineraries, vouchers and confirmation letters where assessment covers air documents and tickets, the use of industry-current airline or consolidator documentation, computer data, schedules, tariffs and bulletins outlining rules, conditions and regulations for air tickets, the use of the full range of International Air Transport Association (IATA) actual or training facsimile air documentation.
Methods of assessment	A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: evaluation of integrated activities completed by the candidate, including sourcing information on destinations, selling products, providing quotations and booking supplier services review of documents processed by the candidate case studies or project activities to assess candidate's ability to issue different types of documents in different operational circumstances and for varying customer requirements written and oral questioning or interview to test knowledge of the principles underpinning the issuing of documentation, requirements for various types of documents and relationships between different sectors of the tourism industry review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: SITTTSL008A Book and coordinate supplier services SITTTSL010A Control reservations or operations using a computerised system SITTTSL012B Construct domestic airfares SITTTSL013B Construct normal international airfares SITTTSL014B Construct promotional international airfares SITTTSL015A Construct advanced international airfares.
Assessing employability skills	Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts. Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Documents may be produced:	manually using a computer.
Reservation data for the customer may be:	a computer file a manual file.
Customer details may include:	name age special requirements to be noted on documents agent's details address for delivery of documents date required for delivery of documents.
Products and services may be:	domestic international.
Sources of general information required to issue all necessary documents may include:	timetables brochures price schedules contracts with suppliers centralised reservations system (CRS) database of product suppliers and their details internet sites visa guides air travel information such as: airline schedules and timetables airline fare manuals tariffs from airlines tariffs from consolidators special bulletins issued by airlines and consolidators.
Documentation:	may include: air travel documents such as e-tickets, multi-purpose document (MPD), credit card charge forms and exchange tickets accommodation vouchers bus, coach or other form of transportation tickets car hire and motor home vouchers cruise vouchers tour vouchers vouchers for attraction or theme park entry vouchers for any tourism product or service meeting or event confirmation letters delegate information packs travel insurance documentation confirmation letters letters outlining terms, conditions and liability restrictions letters advising sources of information relating to health, safety and regulatory issues for the customer's attention product disclosure statements letter of commission disclosure confirmation vouchers commission vouchers visa and passport forms visas and passports travellers cheque requests passenger itineraries operational itineraries for crew briefing notes for crew passenger lists rooming lists sales returns
may be produced for: a single product or service multiple products and services making up a complete itinerary inclusive tours or optional tours groups individuals guests or delegates one-off touring arrangements series tours incentive tours meetings conferences.
Actioning payments required by the supplier may involve:	requesting payment from the accounts department, e.g. cheque requisition or purchase order self-administering the payment: issuing a miscellaneous charges order sending payment by cheque or electronic transmission.
Copies of documents may be for:	file accounts department operational personnel involved in the delivery of a tour, e.g. tour guide and driver supplier of the service.

Unit Sector(s)

Tourism

Competency field

Tourism Sales and Operations

SITTTSL010A Control reservations or operations using a computerised system

Modification History

Not applicable.

Unit Descriptor

This unit describes the performance outcomes, skills and knowledge required to use a computerised reservations or operations system to create, maintain and administer bookings for a range of products and services in tourism, hospitality or events. It requires the ability to use the system capabilities to fulfil a range of sales and operational functions.

The unit concentrates on the specific computer skills required to apply many tourism operational functions. This unit does not cover specific core sales and operational skills which are fully covered in other individual units, such as SITTTSL005A Sell tourism products and services, SITTTSL006A Prepare quotations and SITTTSL009A Process travel-related documentation.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Application of the Unit

This unit describes a key sales and operational function for a diverse range of domestic and international tourism and hospitality products and services and applies to the full range of industry sectors. These industry sectors use a diverse range of computerised systems to manage reservations, operations and sales administration functions, so the system will vary depending upon the organisation and industry sector. This unit covers the use of the industry-wide systems known as computerised or centralised reservations system (CRS) and global distribution system (GDS) commonly used by retail travel agencies when booking a suppliers service. It covers systems used by accommodation providers and tour operators when receiving and processing reservations for the supply of their product or service. It also covers other industry-wide systems used by inbound tour operators, outbound tour wholesalers and meetings and events management organisations. It can equally apply to any organisation-based computerised reservations or operations system.
The unit applies to frontline sales and operations personnel who operate with some level of autonomy or under limited supervision and guidance from others. It is undertaken by a diverse range of people such as retail travel consultants, corporate consultants, inbound tour coordinators, visitor information officers, account managers for professional conference organisers, event coordinators, tour desk officers, operations consultants, reservations sales agents and owner-operators of small tourism businesses. The range and complexity of products and services and the particular reservations or operations system will vary according to the industry sector. Because of the broad industry application of this unit, it is critical that training and assessment is specifically tailored. Training and assessment programs must be contextualised to meet the requirements of the specific industry sector and specific computerised systems and must allow for learners who have moved from one computer system to another to participate in retraining.

Licensing/Regulatory Information

Refer to Unit Descriptor

Pre-Requisites

Nil

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge and/or the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Access and manipulate system information.	1.1	Access and interpret system displays.
1.2	Use all system features to access a range of information.
2	Create and process reservations.	2.1	Check availability of required booking according to system functions and requirements.
2.2	Create new reservations containing accurate customer details and full requirements according to system procedures and features.
2.3	Input all customer details in the format required by the computer system.
2.4	Retrieve bookings as required, using the format required by the computer system.
2.5	Make accurate updates and amendments to reservations and store as required.
2.6	Download and print any required reservation details.
3	Send and receive communications.	3.1	Create and process accurate communications to industry colleagues using the required features of the system.
3.2	Access and interpret communications from industry colleagues at the appropriate time.
4	Administer sales and operations functions using the system.	4.1	Use the system capabilities to meet the particular sales or operational need.
4.2	Use the system capabilities to manage all required accounting processes that relate to a particular file, customer or reservation.
4.3	Produce reports to meet sales and operational needs.

Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.
The following skills must be assessed as part of this unit: basic computer and keyboarding skills literacy skills to read and interpret complex product information controlled by the system which can include costs, terms and conditions of their sale; read, interpret and use system codes writing skills to input reservation or operational data accurately numeracy skills to interpret statistical data within the various reports produced and manage the accounting processes that relate to a particular file, customer or reservation.
The following knowledge must be assessed as part of this unit: role of computerised reservations and operations systems within the tourism and hospitality industry range of products and services controlled by the computer system range of sales, operational and accounting functions that can be controlled by the system procedures and codes required to enter and exit a system common computerised reservation and operational entries, including encodes and decodes mandatory fields requirements for specific formatted entries procedures for confirming, storing and retrieving reservations or operational data procedures for amending and cancelling reservations procedures for sending and receiving messages.

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the following is essential: ability to use the features of a computerised reservations or operations system correctly and efficiently ability to accurately operate a computer reservations system to make and process bookings in response to multiple customer requests covering a range of tourism products and services, ideally as a component of integrated work activity ability to use a full range of system administrative capabilities relevant to the job role project or work activities that show the candidates' ability to operate a computerised reservation or operations system used within the particular industry sector in which they are working or seeking work completion of reservation or operational activities within typical workplace time constraints.
Context of and specific resources for assessment	Assessment must ensure: demonstration of skills within a fully equipped industry-realistic office environment using appropriate computers, printers, information programs and publications access to a computerised reservations or operations system currently used in the tourism or hospitality industry to control the agent to supplier booking function or an organisation-based computerised reservations system that controls the supplier's reservations or operations function.
Methods of assessment	A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: evaluation of integrated activities completed by the candidate, including sourcing information on destinations, accessing product information, selling products, providing quotations and issuing documents and air tickets direct observation of the candidate using the various features of a computerised reservations or operations system to book, retrieve and amend a series of bookings case studies to assess ability to complete the booking process using a computerised reservations or operations system for different tourism products, services and customers use of emulator reservations programs to assess candidate's ability to use all the functions of a computerised reservations system in simulator mode evaluation of booking data generated by the candidate in response to different customer situations written and oral questioning or interview to test knowledge of the role of computerised reservations or operations systems within the industry review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended. This unit underpins effective performance in a range of sales and operational activities and combined assessment with any related Tourism Sales and Operations units is strongly recommended, for example: SITTTSL001A Operate an online information system SITTTSL002A Access and interpret product information SITTTSL006A Prepare quotations SITTTSL007A Receive and process reservations SITTTSL008A Book and coordinate supplier services SITTTSL009A Process travel-related documentation SITTTSL011A Maintain a product inventory.
Assessing employability skills	Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts. Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
System may be:	industry wide organisation-specific CRS GDS reservations-based operations-based.
Information may include:	costs of any tourism product or service, such as tours, hotels and rental cars airfares airport taxes availability of products or services size of vehicles touring inclusions product information product rules payment requirements health customs and immigration general industry information.
Reservations:	can be made for the diverse range of products and services offered within the tourism industry, including: airline seats hotel rooms and other accommodation rental cars and other vehicles transportation transfers entertainment tours cruises entrance to attractions or sites travel insurance tour guiding services activities meals functions special items with customer's corporate branding special events venue facilities convention facilities speaker services audiovisual services meeting or event equipment special event consumable items food, beverage and catering
may be created for: groups individuals tour guides, crew and other touring personnel domestic tourists outbound tourists inbound tourists meetings and conference delegates events attendees.
Updates and amendments to reservations may involve:	adding additional customers splitting an existing reservation cancelling a booking changing an itinerary by adding or deleting products or services changing customer names, if permitted cross-referencing multiple bookings entering invoicing details entering payment details entering ticketing or voucher details.
Industry colleagues may include:	any product or service supplier with whom the reservation is being made, such as airline and rental car company other organisation departments needing access to reservations or operations information.
System capabilities may relate to:	sales management functions operational management functions.
Particular sales or operational need may include:	providing destination and specific product information and advice accessing and interpreting product information selling tourism products to the customer preparing quotations constructing airfares booking and coordinating a supplier service for the customer issuing customer travel documentation issuing crew documentation, e.g. operational or technical itineraries issuing air tickets organising functions processing and monitoring meeting or event registrations purchasing promotional products hiring special equipment.
Accounting processes that relate to a particular file, customer or reservation may include:	processing financial transactions issuing invoices issuing credit notes managing the receipt of customer payments and refunds reconciling all financial transactions managing the application of transaction fees.
Reports may be:	specific to a department cover the whole organisation relate to sales generated by individual staff members accounting reports sales reports reservation reports cost comparisons for various product suppliers usage rates for various product suppliers used to negotiate rates used to determine currency of information held in the system.

Unit Sector(s)

Tourism

Competency field

Tourism Sales and Operations

SITTTSL012A Construct domestic airfares

Modification History

Not applicable.

Unit Descriptor

This unit describes the performance outcomes, skills and knowledge required to construct air itineraries and cost airfares correctly for domestic air travel. It requires the ability to interpret airfare information accurately and configure air itineraries that create optimum airfare costs. This unit does not include ticketing which is found in the unit SITTTSL009A Process travel-related documentation.

In most States and Territories, organisations that sell air tickets must meet the requirements of relevant state or territory Department or Office of Fair Trading which, in most cases, requires the tourism organisation to hold a travel agents licence. In many cases managers must have formally achieved competence in constructing airfares through a registered training organisation that must use this unit as the basis for their training.

Application of the Unit

This unit describes a key operational function for the sale of domestic airfares. It applies to tourism industry sectors and organisations where airfares are sold; mainly to retail travel agencies, tour wholesalers and consolidators. The tourism organisation must be accredited with the International Air Transport Association (IATA).

Fare construction would normally be managed within a computerised system but some small business operators may use a manual system.

The unit applies to frontline sales or operations personnel who operate with some level of autonomy or under limited supervision and guidance from others. It is undertaken by a diverse range of people such as retail travel consultants, retail travel agency managers, corporate consultants, ticketing consultants, reservations and operations consultants.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Nil

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge and/or the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Interpret domestic airfare information.	1.1	Identify and access sources of fare information.
1.2	Interpret information on air itineraries, fares and fare rules, including airport codes, airline codes, fare types and classes, normal fares, concession fares, promotional fares, taxes, general air travel rules and restrictions and conditions applicable to specific fares.
2	Configure air itineraries and cost domestic airfares.	2.1	Configure air itineraries to create optimum airfare cost.
2.2	Configure domestic air itineraries and calculate domestic fare costs accurately and according to enterprise procedures.
2.3	Calculate any additional taxes, fees and other charges.
2.4	Check the constructed airfare to ensure it has been costed accurately and complies with applicable conditions.
2.5	Record full details of the calculated fare.

Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.
The following skills must be assessed as part of this unit: interpretation of fare schedules and other airline or consolidator guidelines interpretation of rules and conditions applicable to fares interpretation of current airline and IATA regulations literacy skills to read and interpret complex airfare schedules, airline and IATA regulations, costings and applicable rules and conditions numeracy skills to perform complex airfare calculations.
The following knowledge must be assessed as part of this unit: familiarity with content and format of text-based tariffs and supporting manuals or automated fare systems encoding and decoding of domestic airport and airline codes how to access information on different types of current fares and applicable rules and conditions, especially most popular and currently available promotional fares how to access information on current airline and IATA regulations.

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the following is essential: knowledge of how to access information on the current range of domestic airfares and ability to interpret conditions applicable to specific fares knowledge of how to construct sector fares, promotional fares and fares incorporating non-stop, direct and connecting services ability to calculate airfares accurately and according to current airline and IATA regulations and conditions applicable to specific fares ability to calculate domestic airfares accurately in response to multiple customer requirements covering a range of different air routes completion of airfare calculations within typical workplace time constraints and deadlines determined by the customer or the organisation.
Context of and specific resources for assessment	Assessment must ensure: demonstration of skills using appropriate computers, printers, publications and reservations systems currently used in the tourism industry to assist with airfare calculations use of industry-current documentation or computer data such as airline, IATA and consolidator schedules, tariffs and bulletins outlining fares, rules, conditions and regulations.
Methods of assessment	A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: evaluation of integrated activities completed by the candidate, including sourcing information on destinations, selling products, providing quotations and issuing documents fare construction activities and case studies to assess ability to construct and cost domestic airfares for different routes and to meet varying customer requirements review of fare calculation worksheets completed by the candidate written and oral questioning or interview to test knowledge of rules and conditions applicable to specific fares review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate. Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: SITTTSL005A Sell tourism products and services SITTTSL009A Process travel-related documentation.
Assessing employability skills	Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts. Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Sources of fare information may include:	airline guides airline schedules and timetables fare manuals computerised data centralised reservations system (CRS) global distribution system (GDS) tariffs from airlines tariffs from consolidators special bulletins issued by airlines and consolidators general information from airlines internet.
Information on air itineraries:	non-stop services direct and connecting services minimum connecting times.
Concession fares may include those for:	infants children students pensioners groups seamen carers military personnel.
Taxes may include:	domestic head tax noise tax GST.
Conditions applicable to specific fares may include:	payment deadline ticketing deadline extensions to ticketing deadline cancellation charges availability of any type of change to the air itinerary availability of changes to class of travel amendment fees baggage allowance excess baggage charges restricted articles in baggage time limits for passenger name records (PNRs).
Configure air itineraries must ensure coverage of the following types of fares:	sector fares promotional fares fares incorporating non-stop, direct and connecting services fares incorporating airport and other taxes.
Calculation of domestic fare costs may be completed:	manually using a computer.
Fees may include:	service fee transaction fee air itinerary preparation fee loyalty program (e.g. frequent flyer) redemption fee courier fee credit card fee communication fee.
Record of the calculated airfare may involve use of:	manual format linear format.

Unit Sector(s)

Tourism

Competency field

Tourism Sales and Operations

SITTTSL013A Construct normal international airfares

Modification History

Not applicable.

Unit Descriptor

This unit describes the performance outcomes, skills and knowledge required to construct international air itineraries and cost normal international airfares. It requires the ability to interpret airfare information accurately and configure air itineraries that create optimum airfare costs. This unit does not include ticketing which is found in SITTTSL009A Process travel-related documentation.

In most States and Territories, any organisation that sells air tickets must meet the requirements of relevant state or territory Department or Office of Fair Trading which, in most cases, requires the tourism organisation to hold a travel agents licence. In many cases managers must have formally achieved competence in constructing airfares through a registered training organisation that must use this unit as the basis for their training.

Application of the Unit

This unit describes a key operational function for the sale of international airfares. It applies to tourism industry sectors and organisations where airfares are sold; mainly to retail travel agencies, tour wholesalers and consolidators. The tourism enterprise must be accredited with the International Air Transport Association (IATA).

Fare construction would normally be managed within a computerised system but some small business operators may use a manual system.

The unit applies to frontline sales or operations personnel who operate with some level of autonomy or under limited supervision and guidance from others. It is undertaken by a diverse range of people such as retail travel consultants, retail travel agency managers, corporate consultants, ticketing consultants, reservations and operations consultants.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Nil

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge and/or the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Interpret international airfare information.	1.1	Identify and access sources of international fare information.
1.2	Interpret information on international air itineraries, fares and fare rules.
2	Configure air itineraries and cost international airfares.	2.1	Configure air itineraries to create the optimum airfare cost accurately and according to IATA regulations.
2.2	Configure international air itineraries and calculate international fare costs accurately and according to IATA regulations.
2.3	Calculate any additional taxes, special fees and other charges.
2.4	Check the constructed airfare to ensure it has been costed accurately and complies with applicable conditions.
3	Construct fares incorporating add-ons.	3.1	Correctly interpret add-on tables.
3.2	Calculate through fares, incorporating add-ons and document according to IATA procedures.
3.3	Record full details of the calculated international fares.

Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.
The following skills must be assessed as part of this unit: interpretation of fare schedules and other airline or consolidator guidelines interpretation of rules and conditions applicable to fare interpretation of current airline and IATA regulations literacy skills to read and interpret complex airfare schedules, airline and IATA regulations, costings and applicable general air travel rules and restrictions numeracy skills to perform complex airfare calculations.
The following knowledge must be assessed as part of this unit: familiarity with content and format of text-based tariffs and supporting manuals or automated fare systems encoding and decoding of airport and airline codes how to access information on different types of current fares and the applicable rules and conditions how to access information on current airline and IATA regulations normal fare construction principles and procedures, including currency and neutral units of construction (NUA) conversion.

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the following is essential: knowledge of how to access information on the current range of international airfares and ability to interpret the conditions applicable to specific fares ability to calculate airfares accurately and according to current airline and IATA regulations and conditions applicable to specific fares ability to create practical air itineraries in response to customer requirements ability to calculate normal international airfares accurately in response to multiple customer requirements covering a range of different air routes completion of airfare calculations within typical workplace time constraints and deadlines determined by the customer or the organisation.
Context of and specific resources for assessment	Assessment must ensure: demonstration of skills using appropriate computers, publications and reservations systems currently used in the tourism industry to assist with airfare quotations use of industry-current documentation or computer data such as airline, IATA and consolidator schedules, tariffs and bulletins outlining fares, rules, conditions and regulations.
Methods of assessment	A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: evaluation of integrated activities completed by the candidate, including sourcing information on destinations, selling products, providing quotations and issuing documents fare construction activities and case studies to assess ability to construct and cost normal international airfares for different routes and to meet varying customer requirements review of fare calculation worksheets completed by the candidate written and oral questioning or interview to test knowledge of general air travel rules and restrictions applicable to normal international airfares review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate. Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: SITTTSL005A Sell tourism products and services SITTTSL009A Process travel-related documentation SITTTSL014B Construct promotional international airfares.
Assessing employability skills	Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts. Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Sources of international fare information may include:	airline guides airline schedules and timetables fare manuals computerised data centralised reservations system (CRS) global distribution system (GDS) tariffs from airlines tariffs from consolidators special bulletins issued by airlines and consolidators general information from airlines internet.
Information on international air itineraries, fares and fare rules must include:	airport codes airline codes fare types and classes IATA areas global indicators international airline terminology IATA terminology and definitions normal fares concession fares, which may include those for: infants children students pensioners groups seamen carers military personnel taxes and surcharges general air travel rules and restrictions, which may include: payment deadline and ticketing deadline extensions to ticketing deadline cancellation charges availability of any type of change to the air itinerary availability of changes to class of travel amendment fees baggage allowance excess baggage charges.
Information on international air itineraries, fares and fare rules may include:	non-stop services direct and connecting services minimum connecting times route maps.
Configure air itineraries:	must include coverage of the following types of fares: sector fares fares incorporating open-dated travel and surface segments fares incorporating non-stop, direct and connecting services fares incorporating intermediate points fares incorporating airport and other taxes must include coverage of the following types of calculations and checks: neutral units of construction (NUA) local currency fares (LCF) global indicators (GI) mileage system: maximum permitted mileages (MPMs) ticketed point mileages (TPMs) extra mileage allowance (EMA) excess mileage surcharges (EMS) higher intermediate points (HIPs) one way backhaul checks (BHA) circle trip minimum fare checks (CTM).
Calculation of international fare costs may be completed:	manually using a computer.
Taxes may include:	domestic head tax noise tax fuel surcharge Q surcharge.
Fees may include:	service fee transaction fee air itinerary preparation fee loyalty program (e.g. frequent flyer) redemption fee courier fee credit card fee communication fee.
Record of calculated airfare may involve use of:	manual format linear format.

Unit Sector(s)

Tourism

Competency field

Tourism Sales and Operations

SITTTSL014A Construct promotional international airfares

Modification History

Not applicable.

Unit Descriptor

This unit describes the performance outcomes, skills and knowledge required to construct international air itineraries and cost promotional or special international airfares. It requires the ability to interpret airfare information accurately and configure air itineraries which create optimum airfare costs. This unit does not include ticketing which is found in the unit SITTTSL009A Process travel-related documentation.

In most States and Territories, organisations that sell air tickets must meet the requirements of relevant state or territory Department or Office of Fair Trading which, in most cases, requires the tourism organisation to hold a travel agents licence. In many cases managers must managers must have formally achieved competence in constructing airfares through a registered training organisation that must use this unit as the basis for their training.

Application of the Unit

This unit describes a key operational function for the sale of international airfares. It applies to tourism industry sectors and organisations where airfares are sold; mainly to retail travel agencies, tour wholesalers and consolidators. The tourism enterprise must be accredited with the International Air Transport Association (IATA).

Fare construction would normally be managed within a computerised system but some small business operators may use a manual system.

The unit applies to frontline sales or operations personnel who operate with some level of autonomy or under limited supervision and guidance from others. It is undertaken by a diverse range of people such as retail travel consultants, retail travel agency managers, corporate consultants, ticketing consultants, reservations and operations consultants.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

This unit must be assessed after the following prerequisite unit:

SITTTSL013B Construct normal international airfares.

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge and/or the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Interpret promotional airfare information.	1.1	Identify and access sources of international promotional fare information.
1.2	Interpret information on international promotional air itineraries, fares and fare rules.
1.3	Interpret information on nett fares.
2	Configure air itineraries and cost promotional airfares.	2.1	Configure air itinerary to create optimum airfare cost.
2.2	Configure international air itineraries, select and calculate international promotional fare costs with complete accuracy and in accordance with the applicable rules and regulations.
2.3	Calculate add-on charges, any additional taxes, special fees and other charges.
2.4	Check the constructed airfare to ensure it has been costed accurately and complies with applicable conditions.
2.5	Record full details of the calculated international promotional fare.

Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.
The following skills must be assessed as part of this unit: interpretation of fare schedules and other airline or consolidator guidelines interpretation of rules and conditions applicable to fares interpretation of current airline and IATA regulations literacy skills to read and interpret complex airfare schedules, airline and IATA regulations, costings and applicable rules and conditions numeracy skills to perform complex airfare calculations.
The following knowledge must be assessed as part of this unit: familiarity with content and format of text-based tariffs and supporting manuals or automated fare systems encoding and decoding of airport and airline codes role of nett fares how to access information on the different types of current international fares and the applicable rules and conditions, especially the most popular and currently available promotional international fares
how to access information on current airline and IATA regulations promotional fare construction principles and procedures, including currency and neutral units of construction (NUA) conversion.

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the following is essential: knowledge of how to access information on the current range of international airfares and ability to interpret conditions applicable to specific fares ability to calculate airfares accurately and according to current airline and IATA regulations and conditions applicable to specific fares ability to create practical air itineraries in response to customer needs ability to calculate promotional international airfares accurately covering a range of different air routes and to meet varying customer requirements completion of airfare calculations within typical workplace time constraints and deadlines determined by the customer or the organisation.
Context of and specific resources for assessment	Assessment must ensure: demonstration of skills using appropriate computers, printers, publications and reservations systems currently used in the tourism industry to assist with airfare quotations use of industry-current documentation or computer data such as airline, IATA and consolidator schedules, tariffs and bulletins outlining fares, rules, conditions and regulations.
Methods of assessment	A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: evaluation of integrated activities completed by the candidate, including sourcing information on destinations, selling products, providing quotations and issuing documents fare construction activities and case studies to assess ability to construct and cost promotional international airfares for different routes and to meet varying customer needs review of fare calculation worksheets completed by the candidate written and oral questioning or interview to test knowledge of rules and conditions applicable to specific fares review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate. Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: SITTTSL005A Sell tourism products and services SITTTSL009A Process travel-related documentation.
Assessing employability skills	Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts. Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Sources of international promotional fare information may include:	airline guides airline schedules and timetables fare manuals computerised data centralised reservations system (CRS) tariffs from airlines tariffs from consolidators special bulletins issued by airlines and consolidators general information from airlines internet.
Information on international promotional air itineraries, fares and fare rules must include:	airport codes airline codes fare types and classes IATA areas global indicators international airline terminology IATA terminology and definitions taxes and surcharges, including: domestic head tax noise tax GST fuel surcharge Q surcharge general air travel rules and restrictions conditions applicable to specific fares, which may include: payment deadline ticketing deadline extensions to ticketing deadline cancellation charges availability of any type of change to the air itinerary availability of changes to class of travel amendment fees baggage allowance excess baggage charges.
Information on international promotional air itineraries, fares and fare rules may include:	non-stop services direct and connecting services minimum connecting times route maps.
Configure air itinerary must include the following types of fares:	sector fares fares incorporating open dated travel and surface segments fares incorporating non-stop, direct and connecting services fares incorporating intermediate points nett fares fares incorporating airport and other taxes.
Airfare cost may be calculated:	manually using a computer.
Calculate international promotional fare costs must include the following types of calculations and checks:	neutral units of construction (NUA) local currency fares (LCF) global indicators (GI) mileage system: maximum permitted mileages (MPMs) ticketed point mileages (TPMs) extra mileage allowance (EMA) excess mileage surcharges (EMS) higher intermediate points (HIPs) circle trip minimum fare checks (CTM).
Taxes may include:	domestic head tax noise tax fuel surcharge Q surcharge.
Fees may include:	service fee transaction fee air itinerary preparation fee loyalty program (e.g. frequent flyer) redemption fee courier fee credit card fee communication fee.
Record of the calculated airfare may involve use of:	manual format linear format.

Unit Sector(s)

Tourism

Competency field

Tourism Sales and Operations

SITTTSL015A Construct advanced international airfares

Modification History

Not applicable.

Unit Descriptor

This unit describes the performance outcomes, skills and knowledge required to construct international air itineraries and cost fares using advanced international airfare rules and procedures. It requires the ability to accurately interpret airfare information and configure air itineraries that create optimum airfare costs. This unit does not include ticketing which is found in SITTTSL009A Process travel-related documentation.

In most States and Territories, organisations that sell air tickets must meet the requirements of relevant state or territory Department or Office of Fair Trading which, in most cases, requires the tourism organisation to hold a travel agents licence. In may cases managers must have formally achieved competence in constructing airfares through a registered training organisation that must use this unit as the basis for their training.

Application of the Unit

This unit describes a key operational function for the sale of international airfares. It applies to tourism industry sectors and organisations where airfares are sold; mainly to retail travel agencies, tour wholesalers and consolidators. The tourism enterprise must be accredited with the International Air Transport Association (IATA).

Fare construction would normally be managed within a computerised system but some small business operators may use a manual system.

The unit applies to frontline sales or operations personnel who operate with some level of autonomy or under limited supervision and guidance from others. It is undertaken by a diverse range of people such as retail travel consultants, retail travel agency managers, corporate consultants, ticketing consultants, reservations and operations consultants.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

This unit must be assessed after the following prerequisite unit:

SITTTSL013B Construct normal international airfares.

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge and/or the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Construct mixed class fares.	1.1	Identify options where mixed class combinations are allowed and appropriate to meet customer needs.
1.2	Configure air itineraries and calculate mixed class fare costs accurately and in accordance with IATA regulations.
2	Apply minimum checks.	2.1	Apply minimum checks to appropriate itineraries.
2.2	Calculate fares and document according to IATA procedures.
3	Calculate international pre-paid ticket advices.	3.1	Calculate pre-paid ticket advice for journeys commencing outside the country of sale according to IATA procedures.
4	Apply indirect travel limitation rules.	4.1	Calculate sectorised journeys and side trips with complete accuracy and document according to IATA procedures.
5	Construct round the world journeys.	5.1	Identify situations where round the world fares are appropriate to meet the needs of the customer.
5.2	Accurately calculate fares and apply round the world minimum checks according to IATA procedures.
6	Construct fares for open jaw journeys.	6.1	Identify options where open jaw journeys are allowed and appropriate to meet the needs of the customer.
6.2	Accurately calculate open jaw journey fares according to IATA procedures.
7	Apply the pricing unit concept.	7.1	Divide a single or return fare journey into separate pricing units.
7.2	Calculate the lowest combination of fares for a series of pricing units.

Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.
The following skills must be assessed as part of this unit: interpretation of fare schedules and other airline or consolidator guidelines interpretation of rules and conditions applicable to fares interpretation of current airline and IATA regulations literacy skills to read and interpret complex airfare schedules, airline and IATA regulations, costings and applicable rules and conditions numeracy skills to perform complex airfare calculations.
The following knowledge must be assessed as part of this unit: familiarity with content and format of text-based tariffs and supporting manuals or automated fare systems encoding and decoding of airport and airline codes how to access information on the different types of current international fares and the applicable rules and conditions how to access information on current airline and IATA regulations advanced fare construction principles and procedures, including currency and neutral units of construction (NUA) conversion.

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the following is essential: knowledge of how to access information on the current range of international airfares and ability to interpret conditions applicable to specific fares ability to calculate airfares accurately and according to current airline and IATA regulations and conditions applicable to specific fares ability to apply advanced international airfare rules and procedures ability to accurately calculate multiple airfares covering range of different air routes, using advanced rules and procedures, and to meet varying customer requirements completion of airfare calculations within typical workplace time constraints and deadlines determined by the customer or the organisation.
Context of and specific resources for assessment	Assessment must ensure: demonstration of skills using appropriate computers, printers, publications and reservations systems currently used in the tourism industry to assist with airfare quotations use of industry-current documentation or computer data such as airline, IATA and consolidator schedules, tariffs and bulletins outlining fares, rules, conditions and regulations.
Methods of assessment	A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: fare construction activities and case studies to assess ability to apply advanced fare construction principles to different circumstances and customer requirements review of fare calculation worksheets completed by the candidate written and oral questioning or interview to test knowledge of rules and conditions applicable to specific fares review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate. Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: SITTTSL005A Sell tourism products and services SITTTSL009A Process travel-related documentation SITTTSL013B Construct normal international airfares SITTTSL014B Construct promotional international airfares.
Assessing employability skills	Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts. Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Configure air itineraries must include the following types of fares:	through fares incorporating add-ons mixed class fares round the world fares round, circle and open jaw trips fares incorporating intermediate points fares incorporating sectorised journeys and side trips fares incorporating airport taxes and other surcharges, which may include: domestic head tax noise tax fuel surcharge Q surcharge.
Calculate fares must include coverage of the following types of calculations and checks:	neutral units of construction (NUA) local currency fares (LCF) global indicators (GI) journeys commencing outside the country of sale mileage system: maximum permitted mileages (MPMs) ticketed point mileages (TPMs) extra mileage allowance (EMA) excess mileage surcharges (EMS) higher intermediate points (HIPs) one way backhaul checks (BHA) circle trip minimum fare checks (CTM) directional minimum checks (DMA) country of payment minimum checks (COP) compliance with indirect travel limitations rule one way sub-journey check (OSA) return sub-journey check (RSA) re-routing.

Unit Sector(s)

Tourism

Competency field

Tourism Sales and Operations

TAAASS501B Lead and coordinate assessment systems and services

Modification History

Not applicable.

Unit Descriptor

This unit specifies the competence required to provide leadership in assessment and to coordinate assessment validation and appeals processes.

Application of the Unit

Assessment leadership and coordination involves a complex mix of extending own and others expertise in assessment practice, guiding and leading assessors, monitoring assessment practice and taking responsibility for assessment validation and appeals processes.

This competence also involves developing and/or confirming the assessment strategy for an assessment only pathway. In a learning and assessment pathway, the assessment strategy is determined as part of the learning strategy documentation. In that context, this vocational outcome is addressed in TAADES501B Design and develop learning strategies.

This unit also includes coordinating and managing assessment across multiple sites, and managing partnership arrangements for assessment services. These performance outcomes may not be applicable in all workplace contexts, depending on the size, scope and needs of the training and/or assessment organisation.

Where this unit is undertaken as a single unit outside of the TAA50104 Diploma of Training and Assessment, learners must demonstrate competence in the following pre-requisite units:

TAAASS401C Plan and organise assessment

TAAASS402C Assess competence

TAAASS403B Develop assessment tools

TAAASS404B Participate in assessment validation.

Achievement of this unit requires high-level language, literacy skills and cognitive skills in planning, analysis, evaluation and synthesis. This unit also requires leadership skills.

Related competence includes preparing/managing budgets/financial plans, records management, recruitment selection and performance management. These are addressed through a number of relevant imported units from the BSB01 Business Services Training Package. These are listed at the end of this unit for possible integrated assessment purposes.

The competence specified in this unit is typically required by lead trainers/facilitators/teachers who assess, lead assessors, program/training and/or assessment coordinators, training managers and training consultants.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Develop and extend assessment expertise	1.1	Relevant and current research on assessment is accessed, read and incorporated into own and others' assessment practice
1.2	Opportunities to extend assessment expertise are sourced and accessed and new/extended assessment skills and knowledge are incorporated into own and others' assessment practice
1.3	A range of assessment methods is demonstrated in assessment practice
1.4	Cognitive skills are used to guide and support quality assessment practice and address issues in assessment practice
1.5	Ethical standards underpin assessment practice
1.6	Reflection is used to explore and extend expertise in assessment
2	Lead assessment activities	2.1	Assessment strategies are developed and confirmed in assessment only pathways
2.2	Roles, responsibilities and accountabilities of relevant persons in assessment are discussed and confirmed
2.3	AQTF and organisational requirements relating to the competence of assessors are confirmed and documented
2.4	Where required, partnership arrangements are initiated and developed setting out identified roles, responsibilities and services to be provided
2.5	Strategies for communication and networking are established and maintained with and between assessors
2.6	Leadership skills are used to provide clear direction, advice and support to assessors
2.7	Professional development needs and opportunities for assessors are identified and recommendations made to relevant personnel
3	Monitor assessment practice	3.1	Assessment practice of assessors is systematically monitored in relation to: how client/candidate needs are being met how effectively and accurately the designated competency standards are being interpreted by assessors as the benchmarks for assessment how the principles of assessment are being applied in assessment practice assessors' application of assessment methods and assessment tools how the rules of evidence are being applied in gathering evidence whether assessment is being conducted in accord with the policies and procedures of the organisation's assessment system whether organisational/legal/ethical requirements are being met
3.2	Individual facilitation techniques are used to guide and support assessors as they work and to improve assessment practice
3.3	Assessment records are analysed to ensure legal/organisational/ethical requirements are being met and appropriate advice is provided to improve record keeping arrangements where issues arise
4	Coordinate assessment validation activities	4.1	Assessment system policies and procedures relating to validation are accessed and interpreted, and validation is initiated in line with organisational/legal/ethical requirements
4.2	Risk assessment/analysis is undertaken to determine the purpose, focus and context of validation activities
4.3	Approaches to validation are considered and determined
4.4	Participants in validation are determined and/or confirmed, and materials and resources needed for validation activities are organised
4.5	Guidance and leadership is provided to direct and support participants throughout the validation process
4.6	Validation documentation is finalised and processed in accordance with assessment system/legal/organisational procedures and presented to relevant people, within an agreed timeframe
4.7	Recommendations from validation processes are identified and forwarded to the appropriate authority
5	Manage assessment appeals	5.1	Assessment system policies and procedures for assessment appeals are accessed and interpreted
5.2	Documented appeal claims are accessed, read and interpreted
5.3	Relevant parties to the appeal are interviewed, and negotiation skills are used to achieve resolution prior to formal appeal, where appropriate
5.4	Appeal panel is constituted and a timetable is set to hear unresolved claims
5.5	Guidance and leadership are provided to panel members and other parties during the appeal process to ensure fairness, equity, verity and relevance
5.6	All documentation relevant to the appeal process is checked for accuracy and completeness
5.7	Panel decision is confirmed and recorded in accordance with organisational policy and procedures, and outcomes are communicated to the parties

Required Skills and Knowledge

Not applicable.

Evidence Guide

Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of Assessment
To demonstrate competence against this unit candidates must be able to provide evidence that they have undertaken continuous development of own assessment expertise; provided leadership, direction and support to other assessors, including role-modelling good assessment practice; monitored the work of assessors and taken responsibility for initiating, organising and facilitating assessment validation and appeals processes; accurately interpreted the organisation's quality assurance goals and strategies
Evidence Requirements
Required knowledge includes:	competency-based assessment including: vocational education and training as a competency-based system assessment is criterion referenced/distinction to norm referenced assessment criterion used in national VET is endorsed or accredited competency standards defining specifications for performance of work/work functions and skills/knowledge reporting of competency-based assessment competency standards as the basis of qualifications the principles of competency-based assessment the structure and application of competency standards how to interpret competency standards and other related assessment information to determine the evidence needed to demonstrate competency including: the components of competency assessment of Employability Skills, dimensions of competency and OHS requirements Training Package Assessment Guidelines the qualification level of units AQTF requirement for assessment the organisation's assessment system policies and procedures different assessment methods, purposes and applications
appeals mechanisms within the organisation different types of assessment tools, what tools work for what types of evidence, what are well-constructed assessment tools and why what are the principles of assessment and how they guide assessment, validation, appeals processes what are the rules of evidence, why are they important, particularly in a validation context what is an assessment strategy and assessment plan and what are the components of assessment strategies and assessment plans what is validation, purpose/focus of carrying out validation, different approaches to assessment validation and the critical aspects of validation different activities and tools for validation and their appropriateness to the purpose/focus a range of technology and its application to improve or assist in quality assessment roles and responsibilities of workplace trainers/facilitators, assessors and others - such as vocational experts, workplace supervisors and support persons - in the assessment process, including OHS obligations and duty of care strategies which ensure the assessment process is transparent and credible, such as: identifying common pitfalls or errors that affect judgement open/ongoing communication between assessors self-assessment networking professional development activities for assessors ongoing contact with industry using assessment panels or teams conflict resolution techniques motivating others team and group roles and processes, such as: monitoring progress against key goals leading others encouraging team contribution
legal, organisational and ethical responsibilities associated with the assessment system, including: maintaining client privacy and confidentiality providing accurate information duty of care under common law meeting environmental standards the industrial relations system, industry/workplace relations, and industrial awards/enterprise agreements compliance with AQTF requirements copyright and privacy laws in terms of electronic technology security of information plagiarism Training Packages/competency standards/other assessment documentation licensing requirements compliance requirements of relevant Commonwealth and state/territory legislation, including OHS, equal employment opportunity, anti-discrimination and state/territory vocational education and training Code of Practice for assessors relevant OHS legislation, codes of practice, standards and guidelines relating to providing assessment advice and guidance
Required skills and attributes include:	analysis and interpretation skills to: evaluate assessment methods and tools access and interpret organisation's standards and values observation skills to: assess the effectiveness of the organisation's assessment process distinguish different types of problems, e.g. technical, people and theoretical technology skills to: use appropriate equipment and software to systematically monitor assessment process and practice distribute information evaluation skills to: evaluate validation process and determine and implement improvements
determine sampling methods to be used to access information systematically evaluate personal or others' practice to improve performance or understanding research skills to: determine sampling methods to be used to access information access and analyse relevant documents use a range of source documents to access information for validation problem solving skills to: combine different modes of thinking such as creative and analytic for practical problem solving anticipate future implications for own and others' decisions reliably evaluate alternative solutions literacy skills to: read, interpret and evaluate policies and procedures to monitor assessment and recognition processes prepare required documentation and information for those involved in the assessment process prepare written reports regarding validation outcomes leadership skills to: set direction for others influence and motivate others guide and support others manage conflict make informed decisions and recommendations schedule validation processes gain commitment to validation processes and make recommendations to improve processes communication skills to: obtain feedback on validation strategy explain the purpose of reports and other documentation used in the work area use language to influence others promote and implement quality standards individual facilitation techniques: guide and support assessors one on one
conflict resolution techniques to: manage difficulties with and between assessors and between assessors/candidate and/or assessors/other persons address appeals situations and process team and group skills to: conduct group discussions to gather ideas recognise different abilities or knowledge build relationships and networks with colleagues attributes, including capacity to encourage, accept and utilise feedback awareness and sensitivity to individual difference and culture
Products that could be used as evidence include:	assessment strategies including quality requirements developed and implemented documented outcomes of an initiated and facilitated assessment validation process documented outcomes of an initiated and facilitated assessment appeals process products and materials organised for validation and appeals processes analysis of assessment records risk assessment analysis
Processes that could be used as evidence include:	how opportunities have been provided for assessors to practise and maintain current competence new and/or extended assessment expertise incorporated into own and others' assessment practice how support was given to the implementation of quality assurance procedures leadership, direction and support given to other assessors, including role-modelling of good assessment practice how improvements were made to assessment and recognition processes
Resource implications for assessment include:	operating assessment system with working assessors and defined assessment system in place including documented policies and procedures for assessment, validation and appeals access to competency standards and other assessment documentation access to assessment materials and tools
access to suitable assessment venue/equipment workplace documentation cost/time considerations personnel requirements
The collection of quality evidence requires that:	assessment must address the scope of this unit and reflect all components of the unit i.e. the Elements, Performance Criteria, Range Statement, Evidence Guide, Employability Skills a range of appropriate assessment methods/evidence gathering techniques is used to determine competency evidence must be gathered in the workplace wherever possible. Where no workplace is available, a simulated workplace must be provided the evidence collected must relate to a number of performances assessed at different points in time and in a learning and assessment pathway these must be separated by further learning and practice assessment meets the rules of evidence a judgement of competence should only be made when the assessor is confident that the required outcomes of the unit have been achieved and that consistent performance has been demonstrated
Specific evidence requirements must include:	demonstrated continuing development of own assessment expertise providing leadership, direction and support to other assessors, including role-modelling good assessment practice monitoring the work of assessors and others involved in carrying out assessments taking responsibility for initiating, organising and facilitating assessment validation and appeals processes
Integrated assessment means that:	this unit can be assessed alone or as part of an integrated assessment activity involving relevant units in the TAA04 Training and Assessment Training Package. Suggested units include but are not limited to: TAACMQ502B Coordinate training and/or assessment arrangements for apprenticeships/ traineeships TAACMQ503B Lead and conduct training and/or assessment evaluations TAACMQ505B Lead a team to foster innovation BSBFLM513A Manage budgets and financial plans within work team BSBFLM514A Manage people BSBRKG502B Manage and monitor business or records systems BSBHRM506A Manage recruitment, selection and induction processes BSBMGT503A Prepare budgets and financial plans BSBWOR502A Ensure team effectiveness.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Opportunities include:	networking through assessor networks, communities of practice and membership of representative organisations professional and staff development activities attending forums, conferences, workshops participating in projects
A range of assessment methods includes:	simulations such as hypotheticals, problem-based exercises and simulated 'real world' scenarios structured aural/written questioning techniques, such as invitation, exploration, confirmation, investigation and reflection practical and theoretical tests workplace projects structured activities such as role-plays, presentations, completion of assessment activity sheets portfolios observation third party feedback product review
Cognitive skills may include:	analysis skills synthesis skills interpretative skills planning skills evaluation skills problem solving skills critical thinking skills knowledge transfer skills
Issues may include:	issues and concerns raised by assessors issues and concerns raised by candidates issues and concerns raised by others impacted by the assessment process assessment system policy and procedure issues organisational/legal/ethical issues
Ethical standards include:	following assessment system organisational policies and procedures ensuring privacy/confidentiality demonstrating inclusiveness following AQTF standards relating to assessment ensuring assessment is guided by the principles of assessment and the rules of evidence using Code of Practice for Assessors duty of care under common law security of information confidentiality and privacy requirements
Reflection may include:	asking critical questions about own ability, for example: what worked what did not work how the session could be improved reviewing records and journals critically evaluating personal performance
Assessment strategies are documented frameworks to guide and structure assessment arrangements for a vocational education and training qualification and may include:	the identification and interpretation of competency standards for assessment purposes the identification and interpretation of related assessment documentation for assessment purposes application of Training Package Assessment Guidelines arrangements for recognition of existing competence (RCC/RPL), including provision of guidance and assistance to candidates in gathering and evaluating own evidence determination of assessment methods for identified competency standards selection of assessment tools for identified competency standards organisational arrangements for assessment, including physical and human resources, roles and responsibilities, team assessment and partnership arrangements (where relevant) nominated quality assurance mechanisms identified risk management strategies
Relevant persons may include:	assessors in own organisation and on site assessors in own organisation operating in different site/s assessors of another organisation which is in partnership with own organisation personnel of own/another organisation who provide vocational/subject matter expertise and who work with the assessor/s in team assessments other personnel who assist the assessor in collecting evidence of candidate/s competence other personnel impacted by the assessment process
Partnership arrangements refers to:	collaborative arrangements between a Registered Training Organisation (RTO) and other organisations including other RTOs which enable the partners to share for mutual benefit their resources, effort, time, costs, responsibility and expertise in the provision of training and/or assessment services. These arrangements are regulated by the AQTF Standards for Registered Training Organisations which requires a written agreement between the RTO and each organisation that provides training and/or assessment services on behalf of the RTO.
Leadership skills may include:	techniques for initiating action and directing decision making strategies for presenting a confident, assured and unhesitant manner in response to challenging situations strategies for not accepting unreasonable expectations maintaining ethical practice and beliefs in the face of opposition modelling behavioural and personal presentation standards time management strategies for acknowledging and respecting the attitudes and beliefs of others techniques for promoting active and genuine participation
Client/candidate needs may include:	clear information and advice on the assessment process contextualisation of assessment benchmarks and assessment tools to the assessment environment timeliness and recognition of readiness for assessment assessment tools that support integrated assessment advice, support and guidance from assessor/s on participation and role in the assessment process reasonable adjustment needs cultural sensitivity
Principles of assessment guide the assessment process and must address:	validity reliability flexibility fairness
Assessment methods are the particular techniques used to gather evidence and may include:	direct observation, for example: real work/real time activities at the workplace work activities in a simulated workplace environment structured activities, for example: simulation exercises/role-plays projects presentations activity sheets questioning, for example: written questions, for example, on a computer interviews self-assessment verbal questioning questionnaires oral or written examinations (applicable at higher AQF levels) portfolios, for example: collections of work samples compiled by the candidate product with supporting documentation historical evidence journal/log book information about life experience review of products, for example: products as a result of a project work samples/products third party feedback, for example: testimonials/reports from employers/supervisors evidence of training authenticated prior achievements interview with employer, supervisor, peer
Assessment tools contain both the instruments and the procedures for gathering and interpreting evidence in accordance with designated assessment methods and may include:	the instruments to be used for gathering evidence such as: a profile of acceptable performance measures templates/proformas specific questions or activities evidence/observation checklists checklists for the evaluation of work samples candidate self-assessment materials the procedures, information and instructions for the assessor/candidate relating to the use of assessment instruments and the conditions for assessment
Rule of evidence include:	validity of evidence sufficiency of evidence currency of evidence authenticity of evidence
Assessment system policies and procedures may include but are not limited to:	candidate selection rational and purpose of competency-based assessment assessment records/data management/information management recognition of current competency/recognition of prior learning/credit arrangements assessors - needs, qualifications, maintaining currency assessment reporting procedures assessment appeals candidate grievances/complaints validation evaluation/internal audit costs/resourcing access and equity/reasonable adjustment partnership arrangements links with human resource or industrial relations systems links with overall quality management system
Organisational/legal/ethical requirements may relate to:	AQTF standards in assessment/registration Assessment specifications of Training Packages state or territory registering body requirements clauses defining assessment operations in award and enterprise agreements and relevant industrial arrangements
confidentiality and privacy requirements relevant legislation from all levels of government that affect training and/or assessment operations occupational health and safety (OHS) environmental issues equal opportunity requirements industrial relations and anti-discrimination relevant industry codes of practice reporting procedures for assessment results certification procedures/requirements AQF Guidelines recording and reporting assessment results maintaining and retrieving assessment information quality assurance and/or procedures manuals goals, objectives, plans, systems and processes organisational policies/guidelines access and equity principles and practice ethical standards collaborative/partnership arrangements OHS policies, procedures and programs quality and continuous improvement processes and standards defined resource parameters
Individual facilitation techniques include coaching, mentoring, tutoring matching individuals one on one and may be used to:	identify any gaps in assessor skills/competence explain legal/organisational/policy requirements clarify assessment issues provide encouragement and direction provide feedback/advice/guidance promote safety in assessment problem solve
Validation is:	a process involving assessors working in collaboration to review, compare and evaluate their assessment process and their assessment outcomes, in relation to the same units of competency
Purpose, focus and context of validation activities may be:	part of organisational quality assurance arrangements to address an identified area of risk in assessment practice and quality to demonstrate compliance with the AQTF Standards for Registered Training Organisations (RTOs)
to provide evidence for external audit to provide evidence for internal audit to improve assessment practices to evaluate the quality of assessment tools to provide professional development to increase assessor confidence to determine whether different assessors using the same tools collect the same types and levels of evidence to determine whether different assessors interpret the same evidence similarly to determine whether assessment decisions reflect the rules of evidence
Approaches to validation may include:	analysing and reviewing assessment tools analysing and reviewing collected evidence analysing and reviewing assessment decisions/records of assessment outcomes examining assessment records examining assessment systems discussing the assessment process, issues and difficulties in interpretation holding interviews with each other or with management, trainers/facilitators, candidates analysing client feedback observing assessment conduct using validation tools reviewing and interpreting Assessment Guidelines examining assessor qualifications analysing appeals processes recording evidence of validation processes and outcomes
Materials and resources for validation may include:	relevant documented assessment strategy samples of assessment materials/tools copies of relevant competency standards, modules, Training Package Assessment Guidelines and course assessment requirements copies of organisational policies and procedures on validation copies of relevant AQTF standards copies of assessment records (in accord with confidentiality requirements) copies of client/candidate feedback
determining time/availability for validation sessions technology requirements meeting room/space for conduct of validation copies of occupational health and safety policy, procedures and programs copy of quality and continuous improvement policies copy of equity policy and procedures
Validation documentation may include:	report of validation process recommendations from validation process copies of materials/resources used in validation process version control documentation
Assessment appeals:	is a process whereby the candidate, or other interested party, may dispute the assessment decision and seeks a formal review of the decision
Documentation relevant to the appeals process may include:	candidate's claim for appeal documented information given to the candidate outlining assessment system, process and requirements records of assessor/meetings with the candidate, discussions and agreements on assessment process completed self-assessment tools completed assessment tools signed by assessor and/or other persons involved in collecting evidence supplementary documentation used as evidence by the candidate records of assessment outcomes assessor/candidate feedback reports records of appeal hearings records of appeal outcomes
Panel decision may include:	confirmation of original assessment decision change in decision based on evidence presented reassessment of the candidate

Unit Sector(s)

Not applicable.

Competency Field

Assessment

TAACMQ501B Develop training and/or assessment organisational policies and procedures

Modification History

Not applicable.

Unit Descriptor

This unit specifies the competency required to develop or revise organisational policies and procedures relating to the provision of training and/or assessment services.

Application of the Unit

Training and/or assessment policies and procedures provide guidance and direction to trainers/facilitators, assessors and other personnel on the quality and organisational arrangements for the provision of training and/or assessment services. The development of effective policies and procedures governing training and/or assessment responsibilities is essential for the effective implementation of training and assessment systems.

This unit addresses the processes, skills and knowledge involved in developing the policies and procedures which underpin the operations of training and assessment systems. These policies and procedures can cover a variety of areas including grievances and appeals, risk identification and management, access and equity, and participant enrolment and progress details.

This unit has a specific focus on policies and procedures relating to training and/or assessment, but could equally apply to any organisational context where policies and procedures are developed.

In the TAA04 Training and Assessment Training Package, all organisations involved in the provision of vocational education and training are referred to generically as a training and/or assessment organisation (refer to the definition provided in the Range Statement).

The competency specified in this unit is typically required by trainers/facilitators, management, human resource personnel and program coordinators.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Gather and analyse information for policy and procedure development	1.1	Specific policies and procedures to be developed are confirmed with relevant personnel, including purpose
1.2	Current and relevant organisational/legal requirements are researched to determine focus of policies/procedures
1.3	Existing policies and procedures are analysed to identify any gaps/changes required, where relevant
1.4	Organisational and external expertise is identified and advice/information is collected and documented through appropriate consultation and communication processes
1.5	Reports and other documentation are accessed, read and evaluated for information and guidance
2	Develop the policies and procedures	2.1	Collected data is analysed and synthesised for inclusion into draft policies and procedures
2.2	Draft policies and procedures are prepared in accordance with organisational and industry standards
2.3	Consultation and communication processes are undertaken to ensure organisational/employee input into the policies and procedures development process
2.4	Feedback on draft policies and procedures is collated and analysed, and changes are made as appropriate
2.5	Changes to policies and procedures/ introduction to new policies and procedures are communicated to personnel and key stakeholders, and further time is given for final feedback
2.6	Final policies and procedures are approved and documented
3	Identify implementation requirements	3.1	An implementation plan is developed to ensure maximum impact of new/modified policies and procedures is achieved
3.2	Personnel involved in implementation of policies and procedures are identified and briefed to ensure consistency in implementation
3.3	Physical resources and equipment requirements to support the implementation of new/modified policies and procedures are organised
3.4	Organisational change processes are identified to integrate new/modified policies and procedures into the organisation
4	Monitor and review policies and procedures	4.1	Policies and procedures are reviewed for continuing relevance, operational effectiveness and identification of any gaps
4.2	Personnel and stakeholders are regularly consulted to ensure content of existing policies and procedures is relevant and appropriate
4.3	Outcomes of systemic evaluations are used to update policies and procedures, as required

Required Skills and Knowledge

Not applicable.

Evidence Guide

Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of Assessment
To demonstrate competency against this unit candidates must be able to provide evidence that they have the acquired knowledge of the organisational standards and scope of operations in order to develop new and modify existing policies and procedures that support and guide training and assessment services. Performance must address research, organisational, consultation and communication skills which maximise input, ownership and acceptance of policies and procedures. Evidence of draft and final policies and procedures is essential.
Evidence Requirements
Required knowledge includes:	organisational evaluation strategies organisational policies and procedures continuous improvement processes relevant authority compliance requirements and standards for registration of the training and/or assessment organisation (if applicable) quality management compliance requirements
where to access relevant organisational documentation all authoritative responsibilities and parameters within the training and/or assessment organisation sound knowledge of consultation and communication processes to support and encourage the organisational input into polices and procedures development processes implementation processes and their impact on an organisation relevant policy, legislation, codes of practice and national standards including Commonwealth and state/territory legislation, for example: licensing requirements security of information industry/workplace requirements vocational education and training requirements duty of care under common law anti-discrimination including equal opportunity, racial vilification and disability discrimination industrial awards/enterprise agreements OHS relating to the development of organisational policies and procedures, including: sources of information on OHS as it applies to the training and/or assessment organisation risks that should be addressed by a training and/or assessment organisation legislative requirements for OHS record keeping and reporting requirements OHS obligations of the training and/or assessment organisation, the trainer/facilitator, assessor, learner and candidate requirements for consultation under OHS legislation
Required skills and attributes include:	literacy skills to: interpret legal requirements develop organisational policies and procedures analyse compliance information analyse information for policy development interpret information from a range of documents and make judgements about the relevance and applicability of information language skills to: communicate ideas and policies and procedures of an organisation encourage participation across all levels of personnel and clients seek opinions and elicit feedback from a range of stakeholders research skills to: obtain relevant and up-to-date information in order to develop policies and procedures collect and provide accurate and up-to-date information on RTO registration and compliance, if applicable skills in evaluating operational effectiveness interpersonal skills, including: maintaining appropriate relationships with colleagues and stakeholders establishing trust valuing and being open to the opinions of others working as part of a team active listening negotiation skills capacity to encourage and accept feedback
Products that could be used as evidence include:	developed and finalised policies and procedures developed implementation plan developed and implemented consultation and communication processes used to support and encourage personnel input records of consultation and communication activities records of review processes
Processes that could be used as evidence include:	how and what information was researched and analysed for inclusion in policies and procedures how and when discussions were held with personnel and clients in relation to obtaining feedback on new/ modified policies and procedures
how existing policies and procedures were analysed to identify any gaps (if relevant) how review processes were developed and managed to enable regular monitoring of policies and procedures
Resource implications for assessment include:	access to organisational and legal documentation time access to human and physical resources
The collection of quality evidence requires that:	assessment must address the scope of this unit and reflect all components of the unit, i.e. the Elements, Performance Criteria, Range Statement, Evidence Guide, Employability Skills a range of appropriate assessment methods/evidence gathering techniques is used to determine competency evidence must be gathered in the workplace wherever possible. Where no workplace is available, a simulated workplace must be provided the evidence collected must relate to a number of performances assessed at different points in time and in a learning and assessment pathway these must be separated by further learning and practice assessment meets the rules of evidence a judgement of competency should only be made when the assessor is confident that the required outcomes of the unit have been achieved and that consistent performance has been demonstrated
Specific evidence requirements must include:	the development/modification of a minimum of two different policies and procedures, and must include: research to underpin content internal consultation and communication processes used to encourage input and obtain timely feedback an implementation plan procedures developed to regularly review and improve quality of policies/procedures
Integrated assessment means that:	this unit can be assessed alone or as part of an integrated assessment activity involving relevant units in the TAA04 Training and Assessment Training Package. Suggested units include but are not limited to: TAADEL504B Lead and coordinate training services TAACMQ503B Lead and conduct training and/or assessment evaluations TAACMQ502B Coordinate training and/or assessment arrangements for apprenticeships/ traineeships TAAASS501B Lead and coordinate assessment systems and services.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Training and/or assessment organisation refers to:	a Registered Training Organisation (RTO), i.e. an organisation registered to provide recognised training and assessment services; includes TAFE institutes, private commercial colleges/ companies, enterprises, community organisations, group training companies and schools an organisation working in a partnership arrangement with an RTO to provide recognised training and assessment services an organisation that provides non-recognised training and assessment services
Relevant personnelrefers to:	the person/s responsible for determining which policies and procedures are to be developed
Purpose of policies and proceduresmay include:	a framework under which the provision of training and/or assessment services is conducted a mechanism to facilitate continuous improvement within the training and/or assessment organisation
transparency of the training and/or assessment organisation's approach to training and/or assessment services the identification of roles and responsibilities of key personnel in an organisation a framework for consultation processes with industry for development of training and/or assessment services consistency in training and/or assessment services provided
Organisational/legal requirementsmay include:	customer complaints, grievances and appeals risk identification and management, including occupational health and safety (OHS) quality and continuous improvement processes and standards, including validation systems financial management, including refund policies and systems to protect fees paid in advance (if appropriate) mutual recognition of qualifications and Statements of Attainment issued by other training and/or assessment organisations access and equity client selection, enrolment and induction/orientation staff recruitment, induction and ongoing development and monitoring availability of policies and procedures to all personnel and learners/clients/candidates collaborative/partnership arrangements confidentiality and privacy requirements ethical standards administrative and records management system, for example: reporting/recording requirements and arrangements maintenance, retention, archiving, retrieval, storage and security of assessment information document version control
Organisational and external expertisemay include:	auditors staff of regulatory authorities training consultants quality consultants OHS consultants managers/supervisors training coordinators trainers/facilitators, assessors, lead assessors information technology personnel human resources and other advisors on policy and procedural requirements organisational OHS representatives
Consultation and communication processesmay include:	structured interviews team meetings focus groups questionnaires informal interactions liaison with stakeholders inclusion of every level of the organisation
Reports and other documentationmay include:	reports of training and/or assessment evaluations external auditors reports relevant organisational/industry national standards business and annual reports
Organisational and industry standardsmay include:	industry standards/benchmarks training and/or assessment organisation standards Australian Quality Training Framework (AQTF) Standards for Registered Training Organisations (RTOs) OHS requirements
An implementation planmay include:	mechanisms for the introduction and promotion of new/modified policies and procedures within the organisation, for example: emails bulletins hard copy manuals briefing and training OHS committee meetings staff meetings mechanisms for the introduction of new/modified policies and procedures to clients/stakeholders mechanism for involving personnel in the decision making and implementation mechanisms to facilitate continuous improvement processes personnel responsible for the implementation process
timelines for and allocation of responsibilities for the introduction of new/modified policies and procedures into the organisation promotional materials action plan, timelines and responsibilities for implementation stages revised policy timelines and further feedback induction processes that include the discussion of policies and procedures and their use, and orientation kits for personnel involved in training, assessment or client service
Physical resources and equipment requirementsmay include:	business technology, for example: computers hardware software other office equipment
Organisational change processesmay include:	paper-based or electronic information, for example, Intranet coaching and mentoring arrangements identification of 'organisational experts' to assist employees with implementation issues

Unit Sector(s)

Not applicable.

Competency Field

Coordination, Management and Quality

TAACMQ503B Lead and conduct training and/or assessment evaluations

Modification History

Not applicable.

Unit Descriptor

This unit specifies the competency required to lead and conduct training and/or assessment evaluations.

Application of the Unit

Evaluation represents a critical function that forms part of the quality management of the training and/or assessment services provided by a training and/or assessment organisation (refer to the Range Statement for a definition). Evaluation can be carried out as a separate and complete activity focusing on an area of risk or need.

Evaluation is also an integral part of many work activities and therefore forms part of the competency of many units represented in the TAA04 Training and Assessment Training Package.

In this unit, evaluation represents a discrete competency carried out across a specific area of the organisations training and/or assessment services. Examples might include evaluation of the delivery and assessment for a whole Training Package, or for qualification/s within a Training Package or for a program area, or an evaluation of system components such as evaluation of the training records management system or assessment system.

Evaluation of training and/or assessment services/systems in this context is a systematic and objective process measured against specified criteria using established evaluation methods. The focus of the evaluation may include aspects such as risk, quality/quality improvement, professionalism, efficiency, client satisfaction and compliance with legal requirements. It may take the form of an audit (compliance evaluation), self-assessment process, benchmarking or client-focused evaluation. Evaluation is a critical component of registration requirements under the Australian Quality Training Framework (AQTF).

This unit is designed to address the competency of evaluation of training and/or assessment services and systems by both internal and external evaluators. It is particularly applicable where evaluation/auditing forms only part of a persons work responsibilities.

Where auditing is the main work function, the required competencies are addressed in the following units in the BSB01 Business Services Training Package:

BSBAUD501A Initiate a quality audit

BSBAUD502A Prepare to lead a quality audit

BSBAUD503A Lead a quality audit

BSBAUD504A Report on a quality audit.

This unit applies to persons in a training and/or assessment leadership, coordination, consultancy or management position.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Identify the basis for the evaluation	1.1	The purpose, objectives and scope of the evaluation are determined and confirmed with relevant persons
1.2	Previous relevant evaluations are accessed and reviewed, where appropriate
1.3	Relevant framework and criteria for conducting the evaluation are identified and interpreted
1.4	Appropriate evaluation models/methods are considered and selected in accordance with purpose, scope and operating context, and appropriate instruments are developed
2	Plan evaluation of training and/or assessment services/system	2.1	Specific organisational documentation/information required for the evaluation is sourced and collated
2.2	Persons to be involved in the evaluation process are determined, consulted and roles and responsibilities are confirmed
2.3	Resources to perform the evaluation are determined
2.4	A schedule is drawn up outlining timing of the evaluation process
2.5	A communication strategy is developed to inform all parties impacted by the evaluation
2.6	A risk analysis of factors/issues impacting on evaluation process/outcomes is undertaken
2.7	An evaluation plan is written, documented and approved by relevant personnel, where required
3	Conduct evaluation of training and/or assessment services/systems	3.1	Specific organisational documentation/ information relevant to the evaluation focus is analysed in accordance with evaluation criteria, and key points are noted
3.2	Relevant persons are interviewed using interview skills/questioning techniques to clarify points and to obtain further relevant information
3.3	Training and/or assessment processes and operating systems are observed to confirm documentary and interview-based evaluation evidence
3.4	Communication and interpersonal skills are used to maintain a professional focus
3.5	Records and notes of all evaluation proceedings are documented
4	Determine and report evaluation outcomes	4.1	Records/notes of evaluation process are analysed and information is synthesised to provide the basis for determining evaluation outcomes
4.2	Identified issues are considered and further information is collected, where required
4.3	Evaluation outcomes are determined
4.4	Final report is prepared and filed in accordance with evaluation policy and procedures
4.5	Results of the evaluation outcomes are communicated to the target audience in a systematic and timely manner
4.6	Follow-up actions are instigated, where relevant

Required Skills and Knowledge

Not applicable.

Evidence Guide

Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of Assessment
To demonstrate competency against this unit candidates must be able to provide evidence that they have planned and conducted an internal evaluation of a discrete area of service delivery and/or a system component. The evaluation to be used as evidence must contain the basis for the evaluation, all planning information and documentation relating to the evaluation, and details of the conduct of the evaluation, leading to a sound and objective judgement. Evidence must also contain a report of evaluation outcomes.
Evidence Requirements
Required knowledge includes:	state/territory and Commonwealth legislation, codes of practice and standards, relevant to quality internal auditing, for example: AQTF Evidence Guide for Registered Training Organisations and Auditors auditor code of ethics quality management and quality assurance Training Packages and accredited courses, and what comprises quality training and assessment services how training and/or assessment organisations operate requirements of AS3911:2 and its relationship to conducting audits under the AQTF compliance with quality management requirements e.g. ISO 9001 2000, Total Quality Management (TQM) terminology relating to quality evaluation processes evaluation models/methods e.g. The Kirkpatrick Approach records management systems of the organisation
other relevant policy, legislation, codes of practice and national standards including Commonwealth and state/territory legislation, for example: plagiarism Training Packages/competency standards/other associated criteria copyright and privacy laws security of information and confidentiality requirements duty of care as it relates to coordinating personnel and learning the industrial relations system, industry/workplace relations, and industrial awards/enterprise agreements anti-discrimination including equal opportunity, racial vilification and disability discrimination vocational education and training systems OHS relating to planning and conducting an evaluation, including: sources of information on OHS as it applies to the training and/or assessment organisation risks that should be addressed by a training and/or assessment organisation legislative requirements for OHS record keeping and reporting requirements OHS obligations of the training and/or assessment organisation, the trainer/facilitator, assessor, learner and candidate requirements for consultation under OHS legislation
Required skills and attributes include:	language and literacy skills to: interpret AQTF requirements develop a quality evaluation plan develop a communication strategy develop resources to support the evaluation process communicate with key stakeholders produce and maintain documentation
analysis and interpretation skills to: evaluate organisational information management systems, policies and procedures select relevant evaluation information and documentation identify potential and/or current non-compliance access and interpret organisation's standards and values analyse records/notes of the evaluation process research and evaluation skills to evaluate validation processes, and determine and implement improvements to these processes learning, using and understanding electronic technology decision making skills, based on evidence a range of interpersonal and communication skills, including: negotiating questioning listening investigative diagnostic and analytical
Products that could be used as evidence include:	a completed evaluation plan documentation developed and used to support the evaluation process e.g. checklist, evaluation observation form communication strategy documented risk analysis records and notes of all evaluation proceedings final evaluation report
Processes that could be used as evidence include:	how and what organisational information and documentation was gathered and accessed how and why specific framework and criteria were identified for conducting the evaluation how evaluation processes and methods were selected and implemented how training and/or assessment processes were observed
Resource implications for assessment include:	access to previous evaluation reports or outcomes access to workplace documentation
The collection of quality evidence requires that:	assessment must address the scope of this unit and reflect all components of the unit i.e. the Elements, Performance Criteria, Range Statement, Evidence Guide, Employability Skills a range of appropriate assessment methods/evidence gathering techniques is used to determine competency evidence must be gathered in the workplace whenever possible. Where no workplace is available, a simulated workplace must be provided the evidence collected must relate to a number of performances assessed at different points in time and in a learning and assessment pathway these must be separated by further learning and practice assessment meets the rules of evidence a judgement of competency should only be made when the assessor is confident that the required outcomes of the unit have been achieved and that consistent performance has been demonstrated
Specific evidence requirements must include:	the implemented evaluation plan, covering: evaluation scope, objectives and outcomes evaluation schedules/timelines evaluation processes for gaining evidence evaluation methods for collecting evidence feedback and reporting strategies and timelines contingency plans reporting procedures including a final report to the chief executive officer/managing director and/or other managers on the training and/or assessment organisation's compliance with the standards for review and ongoing improvement confidentiality requirements communication strategy risk analysis
Integrated assessment means that:	this unit can be assessed alone or as part of an integrated assessment activity involving relevant units in the TAA04 Training and Assessment Training Package. Suggested units include but are not limited to: TAACMQ501B Develop training and/or assessment organisational policies and procedures TAAASS501B Lead and coordinate assessment systems and services.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Training and/or assessment organisationrefers to:	a Registered Training Organisation (RTO), i.e. an organisation registered to provide recognised training and assessment services; includes TAFE institutes, private commercial colleges/ companies, enterprises, community organisations, group training companies and schools
an organisation working in a partnership arrangement with an RTO to provide recognised training and assessment services an organisation that provides non-recognised training and assessment services
Purpose and objectivesmay be to:	evaluate outcomes of a learning or assessment process or product determine or trial new processes/products ensure the training and/or assessment management system is operating in accordance with legal/organisational requirements establish client satisfaction demonstrate compliance requirements under the AQTF meet other quality systems requirements improve training and/or assessment systems and services ensure learning/assessment strategies and programs are relevant to focus and client needs determine resource needs
Scope of the evaluationmay be the:	whole of training and/or assessment organisation specific training and/or assessment services specific training and/or assessment products specific aspects of training and/or assessment systems partner organisation arrangements
Relevant personsmay include:	senior personnel, for example: chief executive officer/managing director other managers trainers/facilitators/teachers/practitioners assessors program managers/training coordinators product developers/instructional designers managers/supervisors specialist trainers/facilitators information technology support administration support stakeholders/clients personnel responsible for monitoring the training and/or assessment organisation's services users of training information such as finance personnel, human resource personnel, employers contract manager national reporting and recording authorities e.g. AVETMISS, AQTF State Training Authority (STA) private/government funding bodies union/employee representatives
Framework and criteriamay include:	AQTF Australian Quality Standards e.g. AS/NZS ISO 9001:2000 quality assurance model Australian Business Excellence Framework (ABEF) organisational standards/framework
Evaluation models/methodsmay include:	examining organisation's documents and systems, such as: policies and procedures student and staff handbooks relevant components of business plans trainer/facilitator and assessor qualifications learning and assessment strategies examining training/assessment records examining a sample of student files analysing resources for delivery and assessment including assessment tools questioning appropriate personnel to further explore evidence conducting interviews with management, trainers/ facilitators, assessors, learners, personnel and stakeholders observing training and/or assessment services including delivery, assessment practice, learning and/or assessment activities, practicum or supervised teaching/facilitation determining information flows completing self-assessment checklist The Kirkpatrick Approach, for example: reaction learning behaviour results survey instruments, for example: Delphi questionnaires diaries logs diagnostics
Specific organisational documentation/informationmay include:	previous evaluation reports/records/documentation organisational policies, procedures and guidelines organisational goals, objectives, plans, systems and processes relevant components of business plans learner records trainer/facilitator and assessor qualifications assessment tools and assessment strategies learners/candidate outcomes/results and completion dates enrolment details, including general learner information traineeship/apprenticeship records information management system requirements and components, including recording and reporting outcomes written partnership agreements (where relevant) quality assurance and/or procedures manuals access and equity principles and practices ethical standards collaborative/partnership arrangements OHS policies, procedures and programs quality and continuous improvement processes and standards defined resource parameters certification systems and documentation promotional/marketing materials
Resourcesmay include:	documentation to support the evaluation, for example: current AQTF checklists and tools evaluation recording templates/checklists and observation checklists/ questionnaires briefing documents for evaluation team/relevant persons briefing documents for personnel participating in the evaluation physical resources, for example: appropriate interview room/s appropriate meeting venue
electronic equipment used for recording and reporting requirements materials/stationery/equipment to support the evaluation processes
Communication strategymay include:	identification of organisation's communication and reporting channels methods for the dissemination and promotion of the evaluation, and evaluation methods and processes to persons and personnel identification of external communication and networks that can be used as part of the evaluation process regular reporting meetings with persons with specific responsibilities in all areas of the evaluation process procedures for keeping relevant persons and personnel regularly informed of the evaluation process methods and timelines for the evaluation process reporting requirements and closure for the evaluation process
Risk analysismay include:	identification of potential risks and consequent impact on individuals and the training and/or assessment organisation consideration of the consequence of adverse performance strategies to manage identified risks and potential consequences
An evaluation planmust include:	evaluation scope, objectives and outcomes evaluation schedules/timelines evaluation processes for gaining evidence evaluation methods for collecting evidence feedback and reporting strategies and timelines contingency plans reporting procedures including a final report to the chief executive officer/managing director and/or other managers confidentiality requirements resource requirements
Key pointsmay include:	issues requiring clarification discrepancies in organisational documentation strengths areas of compliance/non-compliance
Professional focusincorporates:	being clear about the purpose, objectives and scope of the evaluation remaining objective throughout the evaluation process maintaining focus throughout the evaluation

Unit Sector(s)

Not applicable.

Competency Field

Coordination, Management and Quality

TAACMQ504B Determine and manage scope of training and/or assessment services

Modification History

Not applicable.

Unit Descriptor

This unit specifies the competency required to investigate, determine and manage the scope of training and/or assessment services provided by a training and/or assessment organisation.

Application of the Unit

Determining the scope of training and/or assessment services is a critical strategic, business and organisational function that establishes the focus, breadth and type of training and/or assessment services provided/to be provided by a training and/or assessment organisation (refer to the Range Statement for a definition).

This competency requires investigating current and potential scope of training and/or assessment services, recommending appropriate approaches, coordinating legal/organisational requirements, and monitoring the focus and approach.

Where applied in a Registered Training Organisation (RTO) environment this unit includes coordinating the registration process to deliver and/or assess recognised training and/or assessments services in accordance with the Australian Quality Training Framework (AQTF) Standards for Registered Training Organisations (RTOs).

The competency specified in this unit is typically required by trainers/facilitators, training coordinators and managers, human resource and quality personnel.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Investigate scope of training and/or assessment services	1.1	Scope of existing training and/or assessment services provided by the training/assessment organisation is researched, analysed and evaluated, where relevant
1.2	The purpose/s of providing/obtaining training and/or assessment services are clarified with senior personnel and other relevant stakeholders
1.3	Research and analysis is carried out to determine internal/external market demand for training and/or assessment services
1.4	Existing sources of provision and preferred source of provision that reflect purpose/s and market demand are investigated
2	Identify organisational capacity and appropriateness of providing training and/or assessment services	2.1	Costs and benefits of directly providing training and/or assessment services are estimated and documented
2.2	Costs and benefits of outsourcing/partnering training and/or assessment services are estimated
2.3	Funding sources to support services are identified
2.4	Recommendations relating to scope including operational parameters, operational status and modus operandi are made to relevant personnel, where required
3	Coordinate legal/ organisational requirements	3.1	Legal/organisational requirements to maintain/ modify scope of training and/or assessment services are identified and interpreted
3.2	Relevant documentation is finalised and submitted to the appropriate authority
3.3	Communication and interactions with appropriate authority are coordinated and maintained
3.4	Issues/irregularities identified by self and/or others are addressed and managed in an appropriate timeframe and manner
4	Monitor scope of training and/or assessment services	4.1	Legal/organisational requirements relating to scope are monitored and maintained
4.2	The environment is monitored for changes that may impact on scope and advice is provided to relevant persons, as required
4.3	Information relating to scope is disseminated to relevant persons and organisations

Required Skills and Knowledge

Not applicable.

Evidence Guide

Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of Assessment
To demonstrates competency against this unit candidates must be able to provide evidence that they have investigated and determined the scope of training and/or assessment services in an organisation and have coordinated and monitored legal/organisational processes and requirements relevant to the effective scope.
Evidence Requirements
Required knowledge includes:	purposes/needs for training and/or assessment services relevant legal and organisational requirements and where to access them, for example: the Australian Quality Training Framework (AQTF) Standards for Registered Training Organisations (RTOs) relevant STA system for registration relevant Training Package/s the industrial relations system, industry/workplace relations, and industrial awards/enterprise agreements anti-discrimination requirements including equal opportunity, racial vilification and disability discrimination quality systems authoritative responsibilities and parameters within the training and/or assessment organisation types of scope including implications and benefits to the training and/or assessment organisation types of and how to access potential funding strategic directions of the training and/or assessment organisation existing training and/or assessment services provided by the organisation research methodologies OHS relating to scope including: risks that should be addressed by a training and/or assessment organisation legislative requirements for OHS record keeping and reporting requirements OHS obligations of the training and/or assessment organisation, the trainer/facilitator, assessor and learner requirements for consultation under OHS legislation
Required skills and attributes include:	literacy skills to: read and interpret state/territory and organisational policies and procedures read and interpret legal requirements and training and/or assessment organisation standards analyse information
language skills to: communicate information conduct consultations liaise with appropriate authorities problem solving skills to: identify/recognise issues/irregularities effectively address issues/irregularities commitment to quality and improvement research and analysis skills to determine new business opportunities and recognise industry trends and directions cost-benefit analysis skills to determine capability and viability to extend scope of training and/or assessment services and evaluate operational effectiveness interpersonal skills, including: maintaining appropriate relationships internally and with clients/stakeholders being open to the opinion of others communicating effectively listening actively negotiating computer/technical skills, for example: using a range of software programs using the internet for research using organisation's information management system
Products that could be used as evidence include:	analysis of the current scope of the training and/or assessment organisation in terms of focus and scope analysis of trends and market demand for existing and potential training and/or assessment services examples of consultation processes used completed and signed registration documentation cost-benefit analysis of potential change to scope documentation of processes used to maintain scope of training and/or assessment services
Processes that could be used as evidence include:	what consultation processes were used to obtain feedback from personnel, current/potential clients and stakeholders, and why how costs and benefits of proposed services were analysed and calculated
how personnel, material and physical operational requirements were calculated to determine the organisation's capability how evidence to support the registration documentation was identified and accessed/ developed how internal changes were identified and reported to authorities how changes to the vocational education and training industry were sourced and disseminated to personnel, if relevant how potential funding was sourced
Resource implications for assessment include:	access to legal and organisational documentation time in liaising with a range of relevant personnel
The collection of quality evidence requires that:	assessment must address the scope of this unit and reflect all components of the unit i.e. the Elements, Performance Criteria, Range Statement, Evidence Guide, Employability Skills a range of appropriate assessment methods/evidence gathering techniques is used to determine competency evidence must be gathered in the workplace whenever possible. Where no workplace is available, a simulated workplace must be provided the evidence collected must relate to a number of performances assessed at different points in time and in a learning and assessment pathway these must be separated by further learning and practice assessment meets the rules of evidence a judgement of competency should only be made when the assessor is confident that the required outcomes of the unit have been achieved and that consistent performance has been demonstrated
Specific evidence requirements must include:	investigation and evaluation of current scope of training and/or assessment services completed analysis to identify market trends consultation processes and outcomes with personnel, clients and stakeholders
research outcomes and recommendations on the organisation's capacity and requirements to support existing and/or proposed training and/or assessment services management of legal and organisational documentation processes/systems for monitoring the scope of training and/or assessment services and dissemination of relevant information
Integrated assessment means that:	this unit can be assessed alone or as part of an integrated assessment activity involving relevant units in the TAA04 Training and Assessment Training Package. Suggested units include but are not limited to: TAACMQ501B Develop training and/or assessment organisational policies and procedures TAATAS501B Undertake organisational training needs analysis TAATAS503B Manage contracted work.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Training and/or assessment organisationrefers to:	a Registered Training Organisation (RTO), i.e. an organisation registered to provide recognised training and assessment services; includes TAFE institutes, private commercial colleges/companies, enterprises, community organisations, group training companies and schools an organisation working in a partnership arrangement with an RTO to provide recognised training and assessment services an organisation that provides non-recognised training and assessment services
Scoperefers to:	operational parameters, for example: single training site across a number of sites national/across states/territories international operational status, for example: recognised training and/or assessment services through registration in accordance with the Australian Quality Training Framework (AQTF) Standards for Registered Training Organisations (RTOs) unrecognised/internal/organisational in partnership arrangement operational modus operandi, including: using Training Packages using accredited courses using internal benchmarks and programs using internal/external learning resources product-based training a mix of the above
Purpose/smay relate to:	developing work skills and competency meeting industry skill needs improving productivity building organisational capacity providing internal certification/recognition
providing external certification/recognition supporting workplace restructuring and change management meeting licensing requirements implementing performance-based systems developing integrated training/human resources/ industrial relations systems/arrangements
Research and analysismay include:	qualitative research quantitative research strengths, weaknesses, opportunities and trends (SWOT) analysis market trend analysis consultations with clients/potential clients using outcomes of organisational training needs analysis
Sources of provisionmay include:	own training and/or assessment organisation other training and/or assessment organisations able to provide training and/or assessment services in areas addressed by purpose/s consultants product suppliers competitors/potential competitors
Costsmay include:	direct/indirect costs of providing training and/or assessment services 'in house' direct costs of outsourcing/using external provider additional personnel/material/equipment/ infrastructure required 'organisational culture' costs associated with using internal/external provision
Benefitsmay include:	direct/indirect benefits of providing training and/or assessment services 'in house' direct benefits of 'outsourcing'/using external provider 'organisational culture' benefits associated with using internal/external provision
Outsourcingmay include:	the contracting of a training and/or assessment organisation to provide the training and/or assessment service
Partneringmeans:	are collaborative arrangements between a Registered Training Organisation (RTO) and other organisations including other RTOs which enable the partners to share for mutual benefit their resources, effort, time, costs, responsibility and expertise in the provision of training and/or assessment services. These arrangements are regulated by the AQTF Standards for Registered Training Organisations which requires a written agreement between the RTO and each organisation that provides training and/or assessment services on behalf of the RTO.
Funding sourcesmay include:	available organisational funding/budget for training and/or assessment government funding through RTO's profile government funding through User Choice fee-for-service funding internal/external project funding industry funding through industry levies
Legal/organisational requirementsmay include:	registration requirement as defined in the Australian Quality Training Framework (AQTF) Standards for Registered Training Organisations (RTOs) state/territory legislation and regulations governing registration and accreditation requirements of Training Packages requirements set by Commonwealth and state/ territory legislation relating to occupational health and safety (OHS); anti-discrimination; workplace/ industrial relations; workers' compensation; apprenticeships/traineeships requirements set by awards/enterprise bargaining agreements requirements set by professional associations requirements set by quality systems licensing requirements organisational requirements defined resource parameters
Relevant documentationmay include:	documentation relating to AQTF and state/territory Training Authority (STA) registration requirements documentation relating to funding under User Choice documentation relating to Training Contracts
documentation required by other external authorities relevant to provision of training and/or assessment services internal organisational documentation/records
Appropriate authoritymay refer to:	registration/accreditation branch of STA apprenticeships/traineeships branch of STA internal organisational authority, e.g. appropriate line manager
Issues/irregularitiesmay include:	registration requirements not being met documentation not completed accurately issues with personnel responsible for completing documentation ongoing compliance issues evaluation irregularities
Changes that may impact on scopemay include:	changes to AQTF/registration requirements and processes changes to policy and operating environment of vocational education and training changes to personnel/organisational structure changes to current training and/or assessment services changes to policies, procedures and guidelines changes to legal requirements

Unit Sector(s)

Not applicable.

Competency Field

Coordination, Management and Quality

TAACMQ505B Lead a team to foster innovation

Modification History

Not applicable.

Unit Descriptor

This unit specifies the competency required to lead a workplace team in ways that foster innovative work practices.

This unit is based on the generic guideline unit ICS5 Lead a team to foster innovation, and has been contextualised to reflect the TAA04 Training and Assessment Training Package context.

Application of the Unit

This unit addresses the skills that are needed by individuals who are leading work teams on individual projects or work in general.

It includes the skills and knowledge required to put a team together, from the perspective of innovation. This unit also involves structuring work to ensure innovative processes are being used, and to ensure that personnel have the information and skills to apply innovation at work skills (refer to the Range Statement for a definition of this term).

In the context of the vocational education and training environment, the team may be involved in designing a learning program, developing learning products, delivering training or providing other services to learners/clients. The team leader may use innovation skills to lead the team into new and creative ways of training, assessing, developing materials, undertaking projects or supporting clients.

The competency specified in this unit is typically required by lead trainers/facilitators, program/training coordinators and training managers, leaders and supervisors.

This unit could be undertaken in conjunction with BSBWOR502A Ensure team effectiveness, which focuses on team leadership.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Provide a model of innovative practice	1.1	The value of innovation to team effectiveness is promoted and reinforced within the organisation through modelling and application
1.2	Research is undertaken to extend knowledge and produce examples of the use and benefits of innovative work practices
1.3	Examples of how innovation at work skills can be applied in a team context are based on innovation
2	Organise teams to maximise innovation	2.1	The performance requirements for a specific work activity/project/function are analysed
2.2	Information is gathered about potential team members and identified strengths and weaknesses are acknowledged
2.3	Team members are selected to create the right mix of expertise, skills, knowledge to support an innovative approach to the work activity/project/ function
2.4	Team roles are assigned to ensure a match between work requirements and individual team members' capacities
3	Organise work to facilitate innovative practices	3.1	The purpose of the team and its responsibilities are communicated in ways that encourage and reinforce team-based innovation
3.2	Work is organised to enable the application of innovation at work skills, including time
3.3	Work is allocated to ensure the maximum use of individual and team skills/knowledge and transfer of skills/knowledge to others
4	Provide guidance and monitor innovation at work practices	4.1	Appropriate guidance is provided to team members on the use of innovation at work skills
4.2	Team members are encouraged to work collaboratively on teamwork activities which use innovation at work skills
4.3	Team members are actively encouraged to reflect on team activities and to identify opportunities for improvement and innovation
4.4	Suggested improvements are positively received and acted upon, where appropriate
5	Review the use of innovation at work skills in a team environment	5.1	The application of innovation at work skills is reviewed and outcomes are recorded and presented, as appropriate
5.2	Team members are debriefed and feedback from team members is sought to inform future planning
5.3	Innovations are communicated in appropriate ways
5.4	Barriers to using innovation at work skills are documented and recommendations for changes to organisational systems, policies and procedures are made where relevant and appropriate

Required Skills and Knowledge

Not applicable.

Evidence Guide

Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of Assessment
To demonstrate competency against this unit candidates must be able to provide evidence that they have the skills and knowledge to provide leadership to a group or work team in a way which encourages the individual and team application of innovation at work skills for a specific work activity/project/function.
Evidence Requirements
Required knowledge includes:	innovation at work skills leadership qualities techniques for evaluating team performance group dynamics in a team setting the qualities of an effective team member adult learning principles relevant policy, legislation, codes of practice and national standards including Commonwealth and state/territory legislation, for example: duty of care as it relates to coordinating personnel and learning the industrial relations system, industry/workplace relations, and industrial awards/enterprise agreements
anti-discrimination including equal opportunity, racial vilification and disability discrimination vocational education and training occupational health and safety (OHS) relating to leading a team to foster innovation, including: OHS obligations of the training and/or assessment organisation, the trainer/facilitator and learner legislative requirements for information and consultation relevant to safety elements of an OHS management system as it applies to a training and/or assessment organisation nature of OHS risks that should be addressed by a training and/or assessment organisation
Required skills and attributes include:	a commitment to innovation numeracy skills to: calculate and plan team activities/projects/ functions language and communication skills to: communicate and promote team-based innovation use language flexibly to suit audience and purpose, to plan and influence others establish a supportive environment to encourage risk taking give and receive feedback listening skills application and modelling of innovation at work skills in own work interpersonal skills communication and leadership skills motivational skills coaching skills counselling and consoling skills conflict resolution skills evaluation skills matching personnel competency to task requirements
Products that could be used as evidence include:	report on the review of an innovation process, outlining both positive and negative outcomes examples of innovative work practices implemented within work teams, including benefits to the individual, team and organisation report on rewarded and promoted innovative ideas that were implemented and used within the organisation reports of research on innovative work practices
Processes that could be used as evidence include:	how and why team members were selected to maximise innovative outcomes how and when team activity outcomes were discussed with team members how and when innovative ideas have been rewarded and encouraged
Resource implications for assessment include:	time constraints access to work team and real or simulated work activity/project/function access to other personnel
The collection of quality evidence requires that:	assessment must address the scope of this unit and reflect all components of the unit i.e. the Elements, Performance Criteria, Range Statement, Evidence Guide, Employability Skills a range of appropriate assessment methods/evidence gathering techniques is used to determine competency evidence must be gathered in the workplace wherever possible. Where no workplace is available, a simulated workplace must be provided the evidence collected must relate to a number of performances assessed at different points in time and in a learning and assessment pathway these must be separated by further learning and practice assessment meets the rules of evidence a judgement of competency should only be made when the assessor is confident that the required outcomes of the unit have been achieved and that consistent performance has been demonstrated
Specific evidence requirements must include:	selecting a team for a work activity/ project/ function that comprises of the right mix of expertise, knowledge and skills developing and leading innovative work practices within a team modelling the application of innovation at work skills
organising work activities/projects/functions to support innovative practices and outcomes communicating feedback to individuals on effective innovation outcomes on completed work activity/ project/function
Integrated assessment means that:	this unit can be assessed alone or as part of an integrated assessment activity involving relevant units in the TAA04 Training and Assessment Training Package. Suggested units include but are not limited to: TAADEL502B Facilitate action learning projects TAADEL504B Lead and coordinate training services TAADES504B Develop and evaluate e-learning resources TAAASS501B Lead and coordinate assessment systems and services TAATAS503B Manage contracted work BSBWOR502A Ensure team effectiveness.

Range Statement

Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Innovation at work skills are:	the skills required to develop new ideas or the new use of old ideas. The concept relates to the following six skills, represented in the unit TAAENV404B Develop innovative ideas at work: interpretation generation collaboration representation reflection evaluation
Information gathered about team members includes:	work preferences areas of expertise vocational skills past jobs interests working styles lifestyle preferences
Guidance may include:	coaching techniques mentoring techniques counselling skills training modelling communication including feedback
Teamwork activities may include:	developing and implementing new ideas for: products processes services systems tools individual and team work practices
Encouragement may include:	supportive communication allowing follow-through with ideas providing enough but not too much guidance and structure providing training and learning opportunities
Reviews may include:	feedback from team members or other personnel feedback from clients or work-based managers work related statistics and reports
Communicated innovations may be through:	dissemination of reports, electronically or in hard copy internal/external presentation articles in internal/external newsletters

Unit Sector(s)

Not applicable.

Competency Field

Coordination, Management and Quality

TAADEL503B Provide advanced facilitation to support learning

Modification History

Not applicable.

Unit Descriptor

This unit specifies the competency required to integrate and extend delivery and facilitation practices to support learning of a diverse client base operating in a range of contexts within the vocational education and training sector.

Application of the Unit

Advanced facilitation involves the trainer/facilitator creating a conceptual and experiential framework of professional practice that synthesises applied knowledge of learning theories and practical demonstration in a variety of teaching methodologies and delivery practices to suit different learner needs and learning contexts. Increasing diversity in the vocational education and training sector client base requires high levels of flexibility in teaching/delivery practices that can support both generic and vocationally specific learner and client competency needs, often independent of time and place. This unit of competency draws on the trainer/ facilitators existing competency in delivery and facilitation to develop advanced facilitation skills, knowledge and practice. Successful achievement of this unit will depend on the trainer/ facilitator having acquired competency across a number of delivery and facilitation methods and modes to support individual and group learning. These competencies are addressed separately in other units in the Delivery and Facilitation field. Where this unit is undertaken as a single unit outside of the TAA50104B Diploma of Training and Assessment, learners must demonstrate competency in the following two pre-requisite units: TAADEL402B Facilitate group-based learning TAADEL403B Facilitate individual learning Plus at least one of these units: TAADEL404B Facilitate work-based learning TAADEL501B Facilitate e-learning TAADEL405B Coordinate and facilitate distance-based learning TAADEL502B Facilitate action learning projects.
This unit is applied in the context of documented learning frameworks, that is, learning strategies/courses/learning programs. The competency specified in this unit is typically required by trainers/facilitators in environments requiring higher levels of knowledge and skill in practice. Such trainers/facilitators will often have a role supervising/ mentoring other trainers/facilitators.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Develop and extend teaching, facilitation and learning practices	1.1	Knowledge of teaching methodologies, facilitation approaches and learning theories is regularly updated to inform, guide and extend delivery and facilitation practices
1.2	This knowledge is synthesised with experiences in teaching and facilitation to support flexibility, innovation and adaptations in differing circumstances
1.3	Current vocational competency/subject matter expertise frames the content of teaching, facilitation and learning practices
1.4	Ethical standards underpin teaching, facilitation and learning practices
1.5	Own practice as a trainer/facilitator is continually evaluated and reflected upon to determine appropriateness of delivery methods
1.6	Existing delivery strategies and delivery plans are reviewed for quality and appropriateness and recommendations to revise are made as necessary
1.7	Collaborative facilitation models are used to broaden teaching, facilitation and learning skills and knowledge
2	Develop learner independence	2.1	Effective learning experiences are created using appropriate learning theories, principles and inclusive practices
2.2	Potential barriers to learning are acknowledged and addressed, where possible, through learner support and adjustment strategies
2.3	Communication and interpersonal skills are used effectively to motivate learners
2.4	Facilitation practices extend learners' repertoire of preferred learning styles and enhance learner readiness for new learning
2.5	Facilitation practices progressively transfer responsibility for learning in accordance with learners' readiness
3	Manage learning	3.1	Learner cues and feedback are observed and facilitation skills are reviewed, and revised where necessary, to maintain learning momentum
3.2	Activities to develop meta-cognition skills and generic skills are integrated into facilitation and learning practices
3.3	Sensitivity related to diversity of culture, learning styles, abilities and experience is modelled
3.4	Explanations of theoretical ideas and principles are linked to learners' existing knowledge and experience using comprehensible language
4	Reflect on teaching, facilitation and learning practices	4.1	Teaching, facilitation and learning practices are examined to explore, test and develop ideas and theories of learning, and the implications of this for ongoing development of trainer/facilitator competency
4.2	Formal and informal monitoring is used to collect evidence for reflections on practice
4.3	Feedback from learners, other clients, colleagues and relevant personnel is sought and used to reflect on performance
4.4	Reflection is used to explore and extend expertise in delivery and facilitation practices

Required Skills and Knowledge

Not applicable.

Evidence Guide

Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of Assessment
To demonstrate competency against this unit candidates must be able to provide evidence that they can meet the facilitation and learning requirements of a diverse client base in a range of contexts within the vocational education and training sector. This will require developing a conceptual and experiential framework of practice based on applied learning theories and involving the selection and use of appropriate delivery methods and delivery modes to facilitate effective learning experiences and increase learner independence. Competency also requires reflecting on experience to improve practice.
Evidence Requirements
Required knowledge includes:	a sound knowledge of learning theories, for example: learner-centred theory of instruction information processing cognitive learning theory andragogy vocational education and training pedagogy behavioural learning theory experiential learning theory different delivery modes and delivery methods and their appropriateness for different learners/learning situations code of practice and/or ethics relevant to the vocational education and training sector
ways in which Training Packages, accredited curricula and learning resources can be contextualised to meet the needs of individual learners without compromising standards range of ways in which professional practice can be adapted to meet the needs and expectations of individual learners in different learning contexts research methodologies, for example: action research analysis of learner feedback interviews learning needs of a range of vocational education and training learners relevant policy, legislation, codes of practice and national standards including Commonwealth and state/territory legislation, for example: ensuring fairness of learning opportunities industrial relation awards and other possible barriers to learning developing competency licensing industry/workplace requirements duty of care anti-discrimination including equal opportunity, racial vilification and disability discrimination workplace relations industrial awards/enterprise agreements National Reporting System occupational health and safety (OHS) knowledge relating to the work role, including: reporting requirements for hazards safe use and maintenance of relevant equipment emergency procedures sources of OHS information
Required skills and attributes include:	skills in a range of delivery methodologies to meet the needs of diverse learners, for example: group facilitation individual facilitation, including coaching/mentoring work-based learning e-learning
action learning flexible delivery distance-based learning reflection skills to: systematically evaluate personal work practices to improve performance identify gaps in skills or knowledge ask critical questions about performance, problems, methods used and learner success communication and interpersonal skills to: apply active and reflective listening adapt language to meet learner requirements listen perceptively to learners/clients/colleagues present information and explain concepts clearly provide sequenced, structured instructions apply effective questioning techniques and initiate/response maintain appropriate relationships establish trust build rapport be open to others' opinions use appropriate body language interpret the verbal and non-verbal communication of the learners, e.g. resistance/reluctance, uncertainty, enthusiasm, confusion and body language observation skills to: monitor learner progress monitor group and individual interactions manage conflict/behavioural difficulties monitor learner cues re concerns/difficulties in learning monitor learner readiness for assessment/new areas of learning language skills to hypothesise, plan and influence others literacy skills to: select, read and interpret Training Package/accredited course information read and interpret information from a range of sources to identify and respond to learner needs, goals, skills and learning styles research current issues
Products that could be used as evidence include:	course delivery documentation feedback documentation statements of participation in relevant professional development activities notes of professional reading reports and recommendations regarding delivery strategies or approaches self-assessment journals or reflections
Processes that could be used as evidence include:	performance-based assessment by supervisor observation by peers
Resource implications for assessment include:	access to learning environments in which mixed mode delivery takes place access to multiple groups sufficient time to use a wide range of learning theories access to documented learning frameworks
The collection of quality evidence requires that:	assessment must address the scope of this unit and reflect all components of the unit i.e. the Elements, Performance Criteria, Range Statement, Evidence Guide, Employability Skills a range of appropriate assessment methods/evidence gathering techniques is used to determine competency evidence must be gathered in the workplace whenever possible. Where no workplace is available, a simulated workplace must be provided the evidence collected must relate to a number of performances assessed at different points in time and in a learning and assessment pathway these must be separated by further learning and practice assessment meets the rules of evidence a judgement of competency should only be made when the assessor is confident that the required outcomes of the unit have been achieved and that consistent performance has been demonstrated
Specific evidence requirements must include:	demonstration of the outcomes, performance requirements, skills and knowledge set out in this unit including: application of learning theories to different practices in different contexts the selection and use of different teaching and delivery methods applied in different delivery modes which are relevant and appropriate to different learners and their needs integration of theory and practice in own performance and in supporting the learner's developing competency strategies to support increasing learner independence documentation of reflection processes and outcomes documentary evidence of direct observations of advanced facilitation practice by third parties such as supervising teachers/trainers, peers, colleagues, learners, other clients analysis of feedback from a range of sources and reflection on the success of the training delivery
Integrated assessment means that:	this unit can be assessed alone or as part of an integrated assessment activity involving relevant units in the TAA04 Training and Assessment Training Package. Suggested units include but are not limited to: TAADEL405B Coordinate and facilitate distance-based learning TAADEL501B Facilitate e-learning TAADEL502B Facilitate action learning projects.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Teaching methodologies, facilitation approachesand learning theoriesmay include:	learner-centred/teacher-centred learner-directed/teacher-guided situated learning constructivist
problem-based experiential information processing behaviourist cognitive apprenticeship
Ethical standardsinclude:	following organisational policies and Australian Quality Training Framework (AQTF) requirements duty of care under common law security of information confidentiality and privacy requirements
Delivery strategiesmay include:	the focus of delivery, for example: groups of varying sizes groups from single context/from multiple contexts groups of similar educational/competency levels groups with divergent educational/competency backgrounds on individuals the context of delivery, for example: in the workplace - work in situ in a simulated work environment in the training room/classroom in specialist environments - e.g. laboratory, computer room through the World Wide Web at home in a community setting the mode of delivery, for example: face-to-face technology-based - electronic/computer-based/online/audiovisual experiential distance resource-based blended delivery methods, for example: lock step/learner-paced/mixed interactive/participative/collaborative trainer/facilitator-centred, learner-centred time and place dependent/independent demonstration
instruction presentations guided facilitation learning-activity-based guided work-based activities/applications/experiences tutoring project-based individual facilitation techniques - coaching/mentoring blended delivery methods
Collaborative facilitationmay include:	other trainers/facilitators, teachers supervisors colleagues specialist staff associations/bodies representing learner group with specific support needs professional associations government agencies consultants networks
Effective learning experiencesmay be:	authentic experiences contextualised to the learner modelled to support transferability of learning built on previous experiences or learning based on actual or simulated work tasks and activities relevant to the learning objectives sequenced in complexity inclusive of generic skills appropriate to learners' styles appropriate to learners' profiles/characteristics modelled on inclusive practice
Inclusive practicesmay include:	demonstrating probity in all areas of responsibility modelling organisational/professional codes of conduct reinforcing ethical conduct in interactions with and between other people showing respect for individual diversity, culture and religion recognising and utilising difference to develop both the individual and organisation
demonstrating sensitivity to the circumstances and background of others fostering a culture of inclusiveness new/revised policy directions in vocational education and training
Potential barriers to learningmay include:	physical or intellectual disabilities linguistic, cultural or ethnic differences language or communication issues age employment status prior experience in an adult learning environment poor educational experiences health issues issues arising from gender psychiatric disabilities learning problems English language, literacy and numeracy needs workplace culture location access to resources
Learner support strategiesmay include:	providing referrals to internal services such as language, literacy and numeracy support unit, individual learning unit providing referrals to external services such as community language, literacy and numeracy program, disability support service, counselling support incorporating techniques such as modelling/ demonstrating, chunking, visual/diagrammatic, opportunities to practise, peer support, and repetition drawing on range of resources from first language, including peer support ensuring appropriate physical and communication supports are available listening to problems and helping within own area of responsibilities and experience building underpinning knowledge and skills using learning resources providing access to resources, e.g. computers to access the Internet
Adjustment strategiesmay include:	engaging most five senses structuring reflective activities providing opportunities for practice and feedback arranging for physical aids for learners with disabilities
Communication skillsmust include:	providing an open, warm communication style where effective verbal and body language is used demonstrating a capacity to communicate clearly to facilitate learning within the group and for each individual using critical listening and questioning techniques providing constructive and supportive feedback accurately interpreting verbal messages assisting participants to paraphrase advice/instructions to the trainer/facilitator providing clear and concrete options/advice
Interpersonal skillsmust include:	showing respect for learners' expertise/backgrounds demonstrating sensitivity to diversity, disability, culture, gender and ethnic backgrounds modelling facilitation and learning behaviours engaging in two-way interaction encouraging the expression of diverse views and opinions negotiating complex discussions by establishing a supportive environment using language and concepts appropriate to cultural differences accurately interpreting non-verbal messages
Learner cuesmay include:	level of participation level of interest capacity to meet outcomes disengagement
Meta-cognition skillsinclude:	reflection interpreting problem solving analysing hypothesising
Formal and informal monitoringmay include:	observations performance-based measures portfolios demonstrations projects journals
Reflectionmay include:	asking critical questions about own ability, for example: what worked what did not work how the delivery session could be improved reviewing records and journals critically evaluating personal performance

Unit Sector(s)

Not applicable.

Competency Field

Delivery and Facilitation

TAADEL504B Lead and coordinate training services

Modification History

Not applicable.

Unit Descriptor

This unit specifies the competency required to lead and coordinate the provision of training services within a training and assessment organisation.

Application of the Unit

Coordinating training services involves overseeing a training and assessment organisations training operations in one or more areas of service delivery.

This competency includes confirming operational parameters for training; developing the training schedule; organising, guiding and supporting the organisations trainers/facilitators; and monitoring the provision of training services (which may include multi-site and partnership arrangements).

Where this unit is undertaken as a single unit outside of the TAA50104B Diploma of Training and Assessment, learners must demonstrate competency in the following pre-requisite units:

TAADES402B Design and develop learning programs

TAADES501B Design and develop learning strategies

TAADEL401B Plan and organise group-based delivery

TAADEL402B Facilitate group-based learning.

Achievement of this unit requires high-level language and literacy skills, and cognitive skills in such areas as planning, analysis, evaluation and synthesis as well as leadership skills.

This unit focuses on the coordination of training services only. The coordination of assessment services is addressed in TAAASS501B Lead and coordinate assessment systems and services. Systemic evaluations of training services is addressed in TAACMQ503B Lead and conduct training and/or assessment evaluations.

Related competencies, which include preparing/managing budgets/financial plans, records management, recruitment, selection and performance management are addressed through relevant imported units in the Business Services Training Package. These are listed at the end of this unit.

The competency specified in this unit is typically required by lead trainers/facilitators, program/training coordinators and training managers.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Organise and arrange training services	1.1	Documentation relating to scope and legal/organisational requirements for training services is identified, accessed and interpreted
1.2	Availability and suitability of relevant trainers/facilitators is identified including across sites
1.3	Availability of material and physical requirements is confirmed with relevant personnel within budget specifications
1.4	Capacity to provide training services in accordance with scope and legal/organisational requirements is determined and partnership arrangements are developed, organised, agreed and documented as written agreements, where relevant
1.5	The training schedule is developed, discussed and agreed with relevant persons
2	Organise and lead training personnel	2.1	Quality requirements relating to the competency of trainers/facilitators are confirmed and documented
2.2	Communication and reporting arrangements are determined and agreed
2.3	Leadership skills and coaching and mentoring assistance is provided to guide and support trainers/facilitators in carrying out their work and issues/irregularities are identified and addressed in a timely and appropriate manner
2.4	Opportunities for professional/staff development and internal/external networking are established
3	Monitor training operations	3.1	The training schedule is monitored and contingencies are addressed
3.2	Partnership arrangements are monitored in accordance with written agreements, where relevant
3.3	Training records and reports are monitored to ensure legal/organisational requirements are met
3.4	Feedback from clients and stakeholders is initiated, monitored and addressed
3.5	Outcomes and recommendations of internal/external evaluations of training services are implemented and changes in training services operations are documented and monitored
3.6	Directions for continuous improvement in the provision of training services are identified and reported to relevant persons

Required Skills and Knowledge

Not applicable.

Evidence Guide

Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of Assessment
To demonstrate competency against this unit candidates must be able to provide evidence that they have taken responsibility for the operational parameters for training provision in a specified vocational area/field of training services; provided leadership, direction and support to other trainers/facilitators; and have effectively monitored training services in a training and assessment organisation.
Evidence Requirements
Required knowledge includes:	relevant legal/organisational requirements for the scope of training services organisational policies and procedures relating to the scope of training services
organisation's quality management systems and processes content of relevant Training Packages, competency standards or other organisational benchmarks for training services content of relevant documented learning strategies to guide and support the provision of training services content of relevant documented learning programs and/or work-based learning pathways to guide and support the provision of training services, where relevant how to develop delivery plans, learning activities delivery and facilitation methods and practices conflict resolution techniques coaching and mentoring techniques evaluation techniques OHS relating to the provision of training services, including: OHS obligations of the training and assessment organisation, the trainer/facilitator and learner legislative requirements for information and consultation relevant to safety elements of an OHS management system as it applies to a training and assessment organisation nature of OHS risks that should be addressed by a training and assessment organisation
Required skills and attributes include:	language and literacy skills to: communicate in spoken and written forms with a range of trainers/facilitators and clients in a training context interpret legal/organisational requirements, policies and procedures prepare relevant documentation establish and maintain professional working relationships with colleagues/staff and clients planning and organisational skills to: develop training schedules organise trainers/facilitators organise material/physical requirements
coaching and mentoring techniques, including how to: provide encouragement, feedback, advice and guidance deal with issues/problems promote safety analysis and interpretation skills to: evaluate delivery and facilitation practices access and interpret organisation's standards and values determine service provision requirements observation skills to: assess the effectiveness of the organisation's provision of training services distinguish different types of problems, e.g. technical, people and theoretical problem solving skills to: combine different modes of thinking such as creative and analytic for practical problem solving anticipate future implications for own and others' decisions reliably evaluate alternative solutions manage continuous improvement processes leadership skills to: set direction for others influence and motivate others guide and support others manage conflict make informed decisions and recommendations skills to accurately calculate material and physical operational requirements skills to manage diversity policies and procedures skills to develop and initiate support systems for trainers/facilitators
Products that could be used as evidence include:	documented operational guidelines documented training schedules examples of leadership, support and guidance provided to trainers/facilitators written partnership agreement/s (where relevant)
analysis of partnership arrangement outcomes (if relevant) documented actions that address evaluations of training services
Processes that could be used as evidence include:	how information and feedback was analysed to address contingencies and irregularities/issues how partnership arrangements were discussed and agreed upon how trainer/facilitator support and guidance needs were identified and met in the case where coordination and management is across two or more sites, how the consistency of delivery and service was ensured
Resource implications for assessment include:	access to legal/organisational documentation access to operating/simulated training environment access to trainers/facilitators and assessors access to clients
The collection of quality evidence requires that:	assessment must address the scope of this unit and reflect all components of the unit i.e. the Elements, Performance Criteria, Range Statement, Evidence Guide, Employability Skills a range of appropriate assessment methods/evidence gathering techniques is used to determine competency evidence must be gathered in the workplace wherever possible. Where no workplace is available, a simulated workplace must be provided the evidence collected must relate to a number of performances assessed at different points in time and in a learning and assessment pathway these must be separated by further learning and practice assessment meets the rules of evidence a judgement of competency should only be made when the assessor is confident that the required outcomes of the unit have been achieved and that consistent performance has been demonstrated
Specific evidence requirements must include:	demonstrated performance in coordinating training services in one or more areas of service delivery and which encompasses: establishing operational parameters and requirements developing training schedules providing leadership, support and guidance to trainers/facilitators reporting on operational arrangements for training services, including advice on future directions
Integrated assessment means that:	this unit can be assessed alone or as part of an integrated assessment activity involving relevant units in the TAA04 Training and Assessment Training Package. Suggested units include but are not limited to: TAAASS501B Lead and coordinate assessment systems and services TAACMQ502B Coordinate training and/or assessment arrangements for apprenticeships/ traineeships TAACMQ503B Lead and conduct training and/or assessment evaluations TAACMQ505B Lead a team to foster innovation BSBFLM513A Manage budgets and financial plans within work team BSBFLM514A Manage people BSBRKG502B Manage and monitor business or records systems BSBHRM506A Manage recruitment, selection and induction processes BSBMGT503A Prepare budgets and financial plans BSBWOR502B Ensure team effectiveness.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Scopeof training services refers to:	operational parameters, for example: single training site across a number of sites across states/territories or national international operational status, for example: recognised training and/or assessment services through registration in accordance with Australian Qualification Training Framework (AQTF) Standards for Registered Training Organisations (RTOs) unrecognised/internal/organisational in partnership arrangement operational methods, for example: using Training Packages using accredited courses using internal benchmarks and programs using internal/external learning resources product-based
Legal/organisational requirements may relate to:	requirements of AQTF relating to training services specific state or territory registering body requirements requirements of Training Packages requirements of accredited courses
apprenticeships/traineeships requirements Australian Qualifications Framework (AQF) requirements for the issuance of qualifications/ Statements of Attainment requirements set by Commonwealth and state and territory legislation relating to occupational health and safety (OHS); anti-discrimination; workplace/industrial relations; workers' compensation award and enterprise agreements and relevant industrial arrangements confidentiality and privacy requirements records and reporting requirements requirements set by professional associations requirements set by quality systems licensing requirements organisational requirements/policies/procedures defined resource parameters ethical standards
Trainers/facilitatorsrefers to:	teachers/trainers/facilitators in own organisation who operate on site teachers/trainers/facilitators in own organisation operating in different site/s teachers/trainers/facilitators from another organisation in partnership with own organisation personnel of own/another organisation who provide vocational/subject matter expertise and who work with the trainers/facilitators
Material and physical requirementsmay include:	required Training Package/s for training services documented learning strategies documented learning programs learning materials and learning resources curriculum organisational competency standards/benchmarks IT equipment and associated software/hardware materials and equipment relevant to the unit of competency/subject area being delivered venues
Partnership arrangements are:	collaborative arrangements between a Registered Training Organisation (RTO) and other organisations including other RTOs which enable the partners to share for mutual benefit their resources, effort, time, costs, responsibility and expertise in the provision of training and/or assessment services. These arrangements are regulated by the AQTF Standards for Registered Training Organisations which requires a written agreement between the RTO and each organisation that provides training and/or assessment services on behalf of the RTO.
Written agreementsfor partnership arrangements may include:	description of the collaborating training and/or assessment organisation/s objectives and scope of service the nature of the collaboration including quality assurance, record keeping and maintenance; and issuance of qualifications/Statements of Attainment/ organisational internal awards terms of the agreement, such as the duration of the agreement, financial arrangements organisation and management of the agreement in terms of allocating of various activities and roles and responsibilities of each organisation in the partnership a description of equipment, learning materials and facilities contributed by collaborating partners an outline of communication strategies a description of who retains the rights to any intellectual property produced an outline of how and what activities will be promoted strategies for regular review of objectives of the collaboration, operational processes and any issues
Training schedulerelates to:	training services schedule or timetable in a single area of training service or across multiple areas defined by registered scope or organisational scope and may include: annual/biannual/monthly calendar of training qualifications/courses/learning programs/ events dates/timetable for specific units/subjects/ modules within qualifications/courses/ learning programs names/details of training staff to be used details of material/physical requirements confirmation of venues/sites
Relevant personsmay include:	chief executive officer / human resource manager training managers training coordinators trainers/facilitators
Quality requirementsrefers to:	AQTF standards of competency for trainers/facilitators organisational standards/qualifications for trainers/facilitators
Communicationmay include:	regular guidance, support and direction to trainers/facilitators regular meetings to discuss aspects of training services
Leadership skills may include:	techniques for initiating action and directing decision making strategies for presenting a confident, assured and unhesitant manner in response to challenging situations strategies for responding to unreasonable expectations maintaining ethical practice and beliefs modelling expected behaviour and personal presentation standards time management strategies for acknowledging and respecting the attitudes and beliefs of others techniques for promoting active and genuine participation
Coaching and mentoring assistance includes:	identifying any gaps in training/facilitation skills/competency explaining legal/organisational/policy requirements clarifying training/facilitation issues providing encouragement and direction providing feedback/advice/guidance promoting safety in training/facilitation solving problems
Issues/irregularities may include:	competency gaps of trainers/facilitators difficulties trainers/facilitators have in developing effective group delivery plans/learning activities difficulties trainers/facilitators have in developing effective work-based learning pathways difficulties trainers/facilitators may have in managing professional relationships with each other or individual learners difficulties trainers/facilitators have in being able to address individual learner needs difficulties trainers/facilitators have in managing learners/learner interactions technical difficulties especially in an e-learning environment other trainer performance issues
Contingencies in the training schedule may include:	issues in meeting learning strategy requirements issues in meeting learning program requirements issues/gaps in material/physical resource requirements delivery issues with personnel, e.g. absenteeism venue difficulties inadequate provision of records/reports by trainers/facilitators meeting contractual obligations

Unit Sector(s)

Not applicable.

Competency Field

Delivery and Facilitation

TAADES501B Design and develop learning strategies

Modification History

Not applicable.

Unit Descriptor

This unit specifies the competency required to design, develop and evaluate learning strategies.

Application of the Unit

Learning strategies document a framework for the learning requirements and the teaching/delivery and assessment arrangements of a vocational education and training qualification. The learning strategy is the umbrella document that outlines the requirements for designing the learning and assessment process at the qualification level.

These requirements include: determining the specific criteria or learning outcomes to be achieved; any recognition and entry requirements (if appropriate); an outline of the areas of learning/content to be addressed; the assessment requirements, the broad sequence of learning, the delivery and assessment methods to be used, the resources required and any other additional information to support a learning and assessment pathway to a qualification.

The criteria may already exist if the qualification is part of a Training Package. In this instance the endorsed competency standards packaged within the Training Package qualification constitute the relevant criteria. Alternatively, if the learning strategy takes the form of a course for accreditation, the learning outcomes may need to be developed to reflect an identified industry, enterprise or community need.

This unit addresses the competency requirements for developing a learning strategy relevant to both Training Package qualifications and course-based qualifications.

The learning strategy provides an overview or outline only. Detailed guidance is fleshed out through the content of specific learning programs. Each learning strategy would require development of a number of learning programs, depending on the design approach of the learning strategy.

The competency of developing learning programs is addressed separately in TAADES402B Design and develop learning programs.

In a traineeship or apprenticeship context, this unit should be linked directly to TAACMQ502B Coordinate training and/or assessment arrangements for apprenticeships/ traineeships, which more closely establishes the learning strategy requirements for that model of training delivery.

The competency specified in this unit is typically required by instructional designers, trainers/facilitators, training consultants and training coordinators/managers.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Determine the parameters of the learning strategy	1.1	The purpose of the learning strategy is clarified
1.2	The likely target groups and their needs for learning are clarified
1.3	The characteristics of the likely target groups are researched and identified
1.4	Qualification options for meeting the likely target group needs are researched, and the appropriate option is selected
1.5	Consultations are carried out to confirm the parameters of the learning strategy with relevant people
2	Develop the framework for the learning strategy	2.1	The learning strategy design reflects the qualification requirements of the selected qualification
2.2	Industry or organisation documentation is analysed to determine additional and supporting requirements
2.3	Options for design are researched and analysed, based on likely target groups, their learning needs and contexts for delivery
2.4	The learning strategy design reflects and is supported by appropriate learning theories and instructional design principles
2.5	The design approach is determined and broad content headings are identified and documented
2.6	Consultations are carried out to confirm the framework
2.7	The review process for the learning strategy is developed
3	Devise the content and structure of the learning strategy	3.1	Each content heading is elaborated and documented to form an overview of content to be addressed
3.2	The content is sequenced to support learning, and overall timelines are determined within operating constraints
3.3	Learning strategy outcomes are expressed to reflect both generic and specific learning outcomes to be achieved
3.4	Pathways are addressed and documented
3.5	Appropriate delivery and assessment strategies are identified and documented, taking account of the learning parameters, design framework and learning context
3.6	Operational requirements are identified and documented
3.7	The completed learning strategy is checked for completeness
4	Review the learning strategy	4.1	The learning strategy is reviewed in collaboration with relevant people against relevant criteria prior to and post implementation
4.2	A post-implementation review process is documented which includes measures for identifying the effectiveness and quality of the learning strategy
4.3	Recommendations/changes based on outcomes of the review processes are made, where appropriate, and documented
4.4	Modifications are further confirmed with relevant people, where appropriate

Required Skills and Knowledge

Not applicable.

Evidence Guide

Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of Assessment
To demonstrate competency against this unit candidates must be able to provide evidence that they have designed at least two learning strategies. The learning strategies provided as evidence must: establish the learning context; identify learner and client needs; identify the units or other criteria which best reflect these needs; outline the learning framework which has been designed and sequenced to maximise learning; be logical, innovative and engaging to the learner group; identify the delivery and assessment arrangements; indicate pathways to, from and within the qualification; identify the operational resources needed to deliver the strategy; and provide a review process both before and after implementation.
Evidence Requirements
Required knowledge includes:	Training Packages, including: range of current and relevant Training Packages structure and definition of the endorsable components of Training Packages content of Training Package/s relevant to learning strategy availability of relevant noted support materials relevant accredited courses relationship to the National Reporting System (NRS) AQTF including: standards for Registered Training Organisations (RTOs) standards for State and Territory Registering/Course Accrediting Bodies AQF including: key features of each qualification guidelines for each qualification title national guidelines on cross-sector links issuing a qualification guideline for qualification title of the learning strategy guidelines on cross-sector qualification linkages
industry and enterprise knowledge, for example: the names of relevant industry associations and trade unions the relevant ISC or state/territory authorities particular industry or enterprise requirements relevant to the learning strategy industry licensing arrangements (where relevant) particular regulations and guidelines relevant to the learning strategy, e.g. immigration, labour market a general knowledge of the main branches of adult learning theory, for example: behavioural learning theory information processing theory cognitive learning theory andragogy vocational education and training pedagogy learning principles, for example: adults have a need to be self-directing adults have a range of life experience which they can connect to learning adults have a need to know why they are learning something and its benefits training needs to be learner-centred to motivate adults the learning environment encourages interaction instructional learning design, including: presenting material in a logical order and sequence presenting material in order of increasing difficulty opportunities for review of material and repetition the need for learner activity and interactivity inclusion of a variety of approaches and techniques for presenting information and activities and for encouraging participation by learning structure of the information is clear, logical
assessment, including: Training Package Assessment Guidelines requirements AQTF requirements the basis and rationale for different assessment methods appropriate to the learning strategy assessment tool design appropriate cultural sensitivity, for example: organisation diversity policies cultural learning styles, preferences and communication of the indigenous community cultural learning styles, preferences and communication of other potential target groups reasonable adjustment principles and practice sources of information, for example: National Training Information Service (NTIS) vocational education and training national bodies - DEST; ISCs; National Centre for Vocational Education Research (NCVER); and Australian Qualifications Framework Advisory Board (AQFAB) State and Territory Training Authorities (STAs) and agencies regulatory agencies professional associations relevant policy, legislation, codes of practice and national standards including Commonwealth and state/territory legislation, for example: security of information plagiarism competency standards licensing industry/workplace requirements duty of care under common law anti-discrimination including equal opportunity, racial vilification and disability discrimination workplace relations industrial awards/enterprise agreements
relevant OHS knowledge relating to the work role, and OHS considerations which need to be included in the learning strategy, including: internal policies and procedures to meet OHS requirements hazards commonly found in the work environment to which learning is related
Required skills and attributes:	literacy skills to: read, interpret and analyse information develop and revise the content write the learning strategy in accordance with design requirements document and record the strategy using appropriate computer software planning skills to: set timelines to develop the learning strategy organise and structure the development process identify the tasks to be undertaken identify measures to monitor progress research skills and techniques to gather and interpret information relevant to the content and development of the learning strategy, for example: literature and web-based research interviews focus groups communication skills to: clearly articulate information collaborate with others on the strategy development get feedback on the strategy interpersonal skills to: manage conflict and problems negotiate the strategy development solve problems
Products that could be used as evidence include:	documented learning strategies documented reviews of learning strategies evidence of collaboration that took place during the strategy development documentation analysing industry or organisational documentation documentation outlining content research
Processes that could be used as evidence include:	how learner characteristics were researched, the methods used and why how others were consulted to plan the strategy and why those people were selected how Training Package qualification rules were interpreted or how learning outcomes were defined how the learning framework was designed and the reasons for the approach adopted why the content was sequenced in the proposed order how reflection has been built into the learning design process and why it is important
Resource implications for assessment include:	access to industry/organisation documentation access to relevant learner information access to materials/information to support content outline of learning framework time to achieve the unit and meet the evidence requirements access to relevant persons
The collection of quality evidence requires that:	assessment must address the scope of this unit and reflect all components of the unit, i.e. the Elements, Performance Criteria, Range Statement, Evidence Guide, Employability Skills a range of appropriate assessment methods/evidence gathering techniques is used to determine competency evidence must be gathered in the workplace wherever possible. Where no workplace is available, a simulated workplace must be provided the evidence collected must relate to a number of performances assessed at different points in time and in a learning and assessment pathway these must be separated by further learning and practice assessment meets the rules of evidence a judgement of competency should only be made when the assessor is confident that the required outcomes of the unit have been achieved and that consistent performance has been demonstrated
Specific evidence requirements must include:	a minimum of two examples of a learning strategy designed by the candidate with differentiated design structures in each that reflect the specific qualification requirements, client needs and contexts of application
Integrated assessment means that:	this unit can be assessed alone or as part of an integrated assessment activity involving relevant units in the TAA04 Training and Assessment Training Package. Suggested units include but are not limited to: TAADES401B Use Training Packages to meet client needs. TAACMQ502B Coordinate training and/or assessment arrangements for apprenticeships/ traineeships TAAASS501B Lead and coordinate assessment systems and services.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Purposemay be to:	implement a Training Package qualification meet an identified client, industry or community need provide learning pathways/career development provide for apprenticeship/traineeship qualifications
settle in Australia develop of English language, literacy and numeracy skills meet regulatory requirements
Alearning strategymay apply to:	a nationally endorsed qualification from a Training Package or accredited course a traineeship or apprenticeship a course to be accredited with an AQF qualification outcome
Likely target groups and their needsmay include:	existing industry/enterprise employees school leavers new entrants to the workforce apprentices/trainees individuals learning new skills/knowledge individuals seeking to upgrade skills/knowledge individuals changing careers unemployed individuals and groups learners who have a disability, or are members of target groups such as Aboriginal and Torres Strait Islander communities recent migrants individuals/groups meeting licensing or other regulatory requirements particular class of visa holder
Characteristicsof target groups may include:	level and breadth of work experience level and previous experiences of formal education skill/competency profile socio-economic background cultural background and needs age specific physical or psychological needs motivation for learning language, literacy and numeracy needs learning styles and preferences as determined by funding body, e.g. residence and length of time in Australia, length of time unemployed specific levels of English language, literacy and numeracy skill as determined by initial assessment process
Qualification optionsmay include:	selecting a relevant qualification from an endorsed Training Packages using the packaging guidelines of the Training Package to determine the final mix of units which form the qualification selecting appropriate existing accredited courses developing a new accredited course based on combining endorsed units from different Training Packages or developing new competency standards to meet the identified need
Relevant peoplemay include:	enterprise/industry clients Industry Skills Councils state/territory industry training advisory bodies industry associations/employer bodies trade unions professional associations universities research agencies regulatory/licensing authorities subject or technical specialists/experts previous clients people working in the roles targeted by training government agencies and departments, including: OHS authorities Department of Education, Science and Training (DEST) Department of Immigration and Multicultural and Indigenous Affairs (DIMIA)
Qualification requirementsmay include:	relevant Training Package qualification or packaging rules AQF guidelines for qualifications, including: key features of each qualification guidelines for each qualification title national guidelines on cross-sector linkages issuing a qualification Australian Quality Training Framework (AQTF) Standards for State/Territory Registering/Course Accrediting Bodies levels and aspects of communication of the National Reporting System (NRS)
Industry or organisation documentationmay include:	workplace policies and procedures internal competency specifications existing training or learner support materials existing course information/curriculum industry codes of practice, guidance notes and other industry information on hazard and risk control business and risk management strategies job descriptions case studies regulatory requirements related to the job, including licensing outcomes of organisational training needs analyses documented research relating to potential content contextualisation rules of relevant endorsed industry Training Package/s relevant Training Package noted support materials
Options for designmay include:	a learning framework that addresses each unit of competency separately unit by unit within the qualification a learning framework that is based on clustering units into meaningful combinations to create an integrated learning framework for the qualification a learning framework-based on building from less complex to more complex tasks/skills/knowledge learning objectives/outcomes a learning framework designed around work structures, work organisation and work activities project-based learning models a learning framework built around synthesising knowledge and skill requirements across the qualification an articulated approach combinations of the above
Appropriate learning theoriesmay include:	behaviourist social learning discovery learning cognitive learning theory constructivist
situational humanistic action science applied learning models
Instructional design principlesmay include:	presenting material in a logical order and sequence presenting material in order of increasing difficulty opportunities for review of material and repetition the need for learner activity and interactivity inclusion of a variety of approaches and techniques for presenting information and activities and for encouraging participation by learning structuring the information effectively application of adult learning principles
Content headingsmay separate learning into:	topics subjects modules units knowledge components technical skill sets work activities the development of specific English language, literacy and numeracy skills generic skills
Operating constraintsmay include:	budget timelines availability of support materials nominal hours human and physical resourcing requirements occupational health and safety (OHS) requirements
Genericoutcomes may include:	spoken and written communication team work numeracy problem solving planning and organising work use of technology self-management initiative and enterprise how to learn OHS
Pathwaysmay include:	entry and exit prerequisites/co-requisites access and equity RPL/RCC arrangements credit transfer arrangements articulation with other qualifications
Appropriate delivery strategiesmay include:	the focus of delivery, for example: groups of varying sizes groups from single context/from multiple contexts groups of similar educational/competency levels/groups with divergent educational/competency backgrounds individuals the context of delivery, for example: in the workplace in a simulated work environments in the training room/classroom in specialist environments - e.g. laboratory, computer room through the Internet at home in a community setting the mode of delivery, for example: face-to-face technology-based - electronic/computer-based/ online/audiovisual experiential distance resource-based blended delivery methods, including: lock step/learner-paced/mixed interactive/participative/collaborative trainer/facilitator-centred/learner-centred time and place dependent/independent demonstration instruction presentations guided facilitation learning activity-based guided work-based activities/applications/experiences tutoring project-based individual facilitation techniques - coaching/ mentoring blended delivery methods
Appropriate assessment strategiesmay include:	the identification and interpretation of competency standards/other criteria for assessment and for validation application of Training Packages Assessment Guidelines arrangements for recognition of existing competency (RCC/RPL), including provision of guidance and assistance to candidates in gathering and evaluating evidence determination of assessment methods for identified competency standards selection of assessment tools for identified competency standards organisational arrangements for assessment, including physical and human resources, roles and responsibilities and partnership arrangements, where relevant nominated quality assurance mechanisms identified risk management strategies
Operational requirementsmay include:	infrastructure including facilities, plant/equipment staffing requirements including number of full-time, part-time and sessional trainers/facilitators other staffing needs including technical support, specialist and administrative personnel copy/ies of relevant Training Package/s learning resources reference lists
Relevant criteriamay include:	Training Package requirements accreditation requirements curriculum design OHS implications for delivering the learning strategy
Measuresmay include:	learner/participant feedback feedback from clients and industry bodies enrolments completion rates Statements of Attainment, competencies achieved, qualifications awarded
return business development of language, literacy and numeracy skills as measured by the National Reporting System (NRS)

Unit Sector(s)

Not applicable.

Competency Field

Learning Design

TAADES502B Design and develop learning resources

Modification History

Not applicable.

Unit Descriptor

This unit specifies the competency required to design and develop resources to support learning.

Application of the Unit

Learning resources are designed to enhance and support the effectiveness of the learning process. They provide guidance, materials, learning and assessment activities, and relevant information that address the competencies/learning outcomes to be achieved by the learner.

In the TAA04 Training and Assessment Training Package, learning resources are defined as learning materials that have been specifically developed to address a substantive area of teaching/learning and/or assessment guidance and support.

Learning resources may address a whole Training Package, a Training Package or course qualification or a learning program. Learning resources may also take the form of existing equipment, physical materials and physical resources within the learning environment.

Learning resources can take a variety of forms such as facilitation guides, learning guides/participant resources, assessment materials, workplace resources and text books, and may be self-paced or instructor-led. While primarily text and print-based, other mediums such as audio or video learning resources could be developed using this unit. The complexity of the resource will vary depending on its focus, type, audience and technological medium.

Although the range of learning resources may vary, the skills and knowledge required to design and develop them is the same, with instructional design being a critical aspect.

Where a learning resource product is built around an electronic medium, other critical skills, knowledge and outcomes are required. These are addressed through separate units of competency, TAADES503B Research and design e-learning resources and TAADES504B Develop and evaluate e-learning resources. Co-learning and co-assessment is suggested where competency across all media is required.

Design and development are combined in this unit. In some circumstances the design phase and content development are separated, especially in a large project. However, it is important that competency reflects the whole process.

Depending on the complexity of the resource, extensive consultation and working with others may be required.

This unit can provide a specific application for undertaking the generic unit TAATAS503B Manage contracted work.

The competency specified in this unit is typically required by trainers/facilitators, instructional designers, assessors and consultants.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Research and interpret the learning resource requirements	1.1	The brief, focus and type of learning resource is clarified with the client
1.2	The likely target audience/s, their learning needs and the learning environment for the resource are researched
1.3	The characteristics of the learners/end users of the learning resource are identified
1.4	Existing information which may be relevant is gathered, collated and analysed
1.5	Ethical and legal considerations are identified and acted upon
1.6	A development work plan is written and documented
2	Design the learning resource and plan the content	2.1	A range of design options is generated using a variety of principles and techniques
2.2	Time is taken to reflect on the designs, identifying the implications of each
2.3	The diversity of learners/end users and their learning styles are researched and embedded into the design specifications
2.4	An outline or prototype for the learning resource is developed and confirmed with the client
2.5	The content specifications of the learning product are analysed and the proposed content is mapped out
2.6	The breadth and depth of the proposed content is determined, in accordance with the design prototype, content specifications and financial constraints
2.7	Relevant personnel are identified to support the development phase, if needed
3	Develop the learning resource content	3.1	Content and content specification is developed in accordance with the agreed design
3.2	Modifications are made to the design and/or content, where necessary, to address changes in project parameters
3.3	Mechanisms for reviewing work in progress are established
3.4	Text is clear, concise, grammatically correct and appropriate for the intended audience/s
3.5	Visuals are relevant, instructive and appropriate for the intended audience/s
3.6	The resource is formatted using an appropriate style guide
4	Review learning resource prior to implementation	4.1	Content of the resource is checked to ensure the accuracy and relevance of information against content specifications
4.2	Text, format and visual design are checked for clarity and focus
4.3	An external review is conducted using appropriate methods, and feedback is incorporated where relevant
4.4	Final draft is reviewed against the brief and other relevant criteria to ensure it meets all requirements prior to delivery to the client
5	Evaluate the design and development process	5.1	The design and development process is reviewed against appropriate evaluation criteria
5.2	Time is taken to reflect and identify areas for improvement
5.3	Identified improvements are documented for future projects

Required Skills and Knowledge

Not applicable.

Evidence Guide

Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of Assessment
To demonstrate competency against this unit candidates must be able to provide evidence that they have designed and developed learning resources. The learning resources provided as evidence must: clearly identify the target audience; be appropriate to the target group; and be well structured, clear, interesting, appropriate, easy to use, and accessible. Competency also requires demonstrated ability to research learning resource requirements and content, seek and accept feedback, work effectively with a project team or other experts as required, and critically evaluate own work.
Evidence Requirements
Required knowledge includes:	sound knowledge of the vocational education and training system, including: relevant terminology training and assessment processes Training Packages and competency standards the Australian Quality Training Framework (AQTF) requirements the Australian Qualifications Framework (AQF) instructional design, for example: planning, analysis, development, synthesis, evaluation
presenting material in a logical order and sequence opportunities for collaborative learning between learners navigation tools presenting material in order of increasing difficulty opportunities for review of material and repetition the need for learner activity and interactivity inclusion of a variety of approaches and techniques for presenting information and activities and for encouraging participation by learning structure of the information ensure learning is embedded in a realistic and relevant context techniques to engage the learner in learning visual design principles/techniques, for example: format composition balance typography images/graphics charts/diagrams research and evaluation techniques, including: interviews focus groups workshops questionnaires literature reviews web research pilot processes a general knowledge of the main branches of learning theory, for example: behavioural learning theory information processing theory cognitive learning theory andragogy vocational education and training pedagogy learning principles, including: adults are autonomous and self-directed adults have life experience to draw on adults are goal-oriented
adults need relevance adults are practical adults need to be shown respect cultural awareness a range of learning approaches and styles of learning resources different learning styles, including: activist reflector theorist pragmatist kinaesthetic auditory visual language, literacy and numeracy (LLN) issues, for example: principles and definitions how to work out the LLN level of likely users, and LLN requirements of the resource relevant policy, legislation, codes of practice and national standards including Commonwealth and state/territory legislation, for example: copyright and privacy laws relating to electronic technology security of information plagiarism competency standards licensing industry/workplace requirements duty of care under common law anti-discrimination including equal opportunity, racial vilification and disability discrimination workplace relations industrial awards/enterprise agreements relevant OHS knowledge relating to the work role, and OHS procedures which need to be included in the content of the learning resource OHS obligations of the training and/or assessment organisation, the trainer/facilitator and learner
Required skills and attributes include:	review and analysis skills to: identify areas for improvement recognise personal limitations communication and interpersonal skills to: collaborate with a range of people seek feedback from others be open to feedback and suggestions maintain a network listen negotiate computer/technical skills, for example: using a range of software programs using a range of office equipment literacy/writing skills, including: writing from the learner's perspective writing for different audiences using plain English and correct grammar pitching writing to the appropriate level using an appropriate style having an eye for detail time management skills, including keeping to appropriate timelines analytical skills to: identify critical learning points structure and weight the contents appropriately determine appropriateness of feedback ability to develop a range of learning activities research skills to: find content and relevant information interview relevant people solve problems ask questions
Products that could be used as evidence include:	learning resources developed letters to relevant personnel seeking comments and feedback evaluation forms minutes of meetings drafts of resources feedback received from others
Processes that could be used as evidence include:	how research was undertaken and why how consultative process was set up how industry or end user requirements were established how resource was evaluated and reviewed what methods were used to evaluate the process used for resource development and why ways in which personal skills and efficiency were developed and monitored and why how personal workload was managed
Resource implications for assessment include:	research for content of resources access to experts for review and consultation
The collection of quality evidence requires that:	assessment must address the scope of this unit and reflect all components of the unit i.e. the Elements, Performance Criteria, Range Statement, Evidence Guide, Employability Skills a range of appropriate assessment methods/evidence gathering techniques is used to determine competency evidence must be gathered in the workplace whenever possible. Where no workplace is available, a simulated workplace must be provided the evidence collected must relate to a number of performances assessed at different points in time and in a learning and assessment pathway these must be separated by further learning and practice assessment meets the rules of evidence a judgement of competency should only be made when the assessor is confident that the required outcomes of the unit have been achieved and that consistent performance has been demonstrated
Specific evidence requirements must include:	a complete print-based learning resource product that demonstrates competency in accordance with the specifications of this unit or evidence of contributions to a range of learning resources and learning materials that in combination demonstrate competency in accordance with the specifications of this unit evidence of transferable application to the development of other learning resources designed under the guidelines for Training Package support materials print-based
Integrated assessment means that:	this unit can be assessed alone or as part of an integrated assessment activity involving relevant units in the TAA04 Training and Assessment Training Package. Suggested units include but are not limited to: TAADES401B Use Training Packages to meet client needs TAADES402B Design and develop learning programs TAADES501B Design and develop learning strategies TAADEL405B Coordinate and facilitate distance-based learning TAATAS503B Manage contracted work TAADES503B Research and design e-learning resources TAADES504B Develop and evaluate e-learning resources.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Thebriefof the learning resource may include:	a client proposal identified gap in the learning product market a tender an organisational need
Focusof the learning resource may include:	a whole Training Package a Training Package qualification/qualifications a traineeship/apprenticeship an accredited course individual competency standards/modules/subjects a non-accredited course a learning program a learning resource to support the introduction/ implementation of new technology/equipment
Typeof learning resource may include:	Training Package noted support materials, such as: learner/user guides trainer/facilitator guides training guides example training programs specific case studies professional development materials assessment materials other published, commercially available support materials for Training Packages/courses organisational learning resources competency standards as a learning resource videos CDs and audio tapes references and texts manuals record/log books learning resources and learning materials developed under the Workplace English Language and Literacy (WELL) program learning resources produced in languages other than English as appropriate to target group learners and workplace
Thelearning resourceis:	designed to enhance and support the effectiveness of the learning process. It provides guidance, materials, learning and assessment activities, and relevant information that addresses the competencies/ learning outcomes to be achieved by the learner
Likely target audience/sandlearning environmentmust include:	who the learning resource is for what the learning resource is designed to do how the learning resource will be used where the learning resource will be used possible mediums to be used
Researchmay include:	interviews focus groups informal discussions literature reviews Internet research evaluations of existing products questionnaires workshops
Characteristics of the learners/end usersmay include:	level of prior experience/knowledge of content area skill/competency profile range and response to previous learning experiences level of education socio-economic background, age, gender current work work culture cultural and ethnic background disability or learning support needs preferred learning styles motivation for learning English language, literacy and numeracy needs
Existing informationmay include:	industry/end user needs industry best practice and culture existing learning resources and learning materials relevant Training Packages/competency standards relevant courses, curriculums, modules workplace procedures, documentation, and requirements industry coverage roles and responsibilities of groups and individuals information from industry experts and advisers
Ethical and legal considerationsmay include:	contract preparation meeting contractual requirements intellectual property regulatory requirements including occupational health and safety (OHS) organisational requirements equity issues and needs potential legal consequences of false, misleading or incorrect information
Development work planmay include:	timelines and milestones to be achieved scheduled meetings and focus groups consultative processes handover requirements equipment, learning resources and learning materials needed industry information/practices budget identification of risks/risk management strategies organisation/industrial politics access to experts/advisers
Design optionsmay include:	use and extent of practical activity-based content and passive content (reading, interpreting and absorbing information) use and extent of text-based information and graphical information level of depth of text-based information and sophistication of language level of completeness in addressing the focus options for presenting text-based information e.g. straight text, question and answer, case studies visual design sequencing of material sources of further information/further reading style guides visual look
Principles and techniquesmay include:	instructional design, for example: presenting material in a logical order and sequence opportunities for collaborative learning between learners navigation tools presenting material in order of increasing difficulty opportunities for review of material and repetition the need for learner activity and interactivity inclusion of a variety of approaches and techniques for presenting information and activities and for encouraging participation by learning structure of the information ensuring learning is embedded in a realistic and relevant context techniques to engage the learner in learning creative thinking, for example: brainstorming mind mapping scenario setting lateral thinking visual/graphic design, for example: format composition balance typography images/graphics charts/diagrams research and evaluation, for example: of other learning resources up-to-date research on learning
Reflectmay include:	asking key questions discussing details with others, for example: colleagues team members other learning product developers/instructional designers the client supervisor/manager standing back from work setting specified times for reflection reviewing personal skills
Learning stylesmay include:	theoretical pragmatic active reflective
kinaesthetic auditory visual
Outline or prototypemay include:	mock-up framework model format specifications
Content specificationsmay include:	requirements of relevant Training Packages, competency standards/benchmarks OHS requirements work practices and procedures culture and ethics of the learner/end user environment organisational requirements copyright/intellectual property agreements/ acknowledgements
Relevant personnelmay include:	subject matter/technical experts industry experts colleagues learners or users industry stakeholders specialist consultants, e.g. language, literacy and numeracy specialists
Mechanismsmay include:	verbal or written communication with relevant personnel verbal or written communication with content experts project updates internal/external reviews of drafts
Style guidemay include:	fonts - types and sizes line spacing white space icons use of visuals - icons, photographs, pictures, diagrams signposting logos DEST Style Guide client style guide
Methodsmay include:	evaluation by experts pilot focus groups questionnaires checklists workshops telephone interviews
Evaluation criteriamay include:	meeting the brief satisfaction of the client timeliness cost design issues/modifications required blockages and responses team effectiveness/cohesion level of expertise required/available

Unit Sector(s)

Not applicable.

Competency Field

Learning Design

TAAENV501B Maintain and enhance professional practice

Modification History

Not applicable.

Unit Descriptor

This unit specifies the competency required for individuals to manage their personal professional performance and to take responsibility for their professional development in relation to the provision of training and/or assessment services.

Application of the Unit

This unit addresses the processes required to maintain a high level of professional performance in the vocational education and training field. It includes modelling high standards of performance in accordance with professional standards and procedures, and the processes and outcomes involved in determining professional development needs and participating in associated activities.

This unit is also designed to assist vocational education and training personnel to identify strategies for maintaining currency and to respond to changes in vocational education and training policy and the operating environment.

The competency specified in this unit is typically required by a person involved directly or indirectly in the provision of training/ assessment services in a training and/or assessment organisation (refer to the definition provided in the Range Statement).

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Model high standards of performance	1.1	Personal performance is consistent with the organisation's goals and objectives
1.2	Appropriate professional techniques and strategies are modelled
1.3	Personal work goals and plans reflect individual responsibilities and accountabilities in accordance with organisational/legal requirements
1.4	Ethical and inclusive practices are applied in professional practice
2	Determine personal development needs	2.1	Personal knowledge and skills are assessed against units of competency and other relevant benchmarks to determine development needs and priorities
2.2	Changes in vocational education and training policy and operating environments are identified and the impact on professional practice and personal development needs is determined
2.3	Feedback from colleagues and clients is used to identify personal learning needs/areas of professional development
2.4	Future career options are identified
2.5	Personal learning needs are documented and updated
2.6	Personal development needs are discussed with relevant personnel for inclusion in the professional development plan
3	Participate in professional development activities	3.1	Development opportunities suitable to personal learning style/s are selected and used to support continuous learning and maintain currency of professional practice
3.2	Professional networks are participated in to support continuous learning and to maintain professional practice
3.3	Own performance and professional competency is continuously improved through engagement in professional development activities
3.4	Technology is used to maintain regular communication with relevant networks, organisations and individuals
4	Reflect on and evaluate professional practice	4.1	Developments and trends impacting on professional practice are researched and integrated into work performance
4.2	Feedback from colleagues/clients is used to identify and introduce improvements in work performance
4.3	Innovative and responsive approaches for improving professional practice are identified through the use of continuous improvement techniques and processes
4.4	Records, reports and recommendations for improvement are managed within the organisation's systems and processes

Required Skills and Knowledge

Not applicable.

Evidence Guide

Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of Assessment
To demonstrate competency against this unit candidates must be able to provide evidence that that they have managed their personal professional development. This includes documenting personal learning needs, having input into the professional development plan, in consultation with relevant personnel, participating in relevant industry networks and maintaining currency of professional practice. Candidates must show that they have participated in relevant industry/professional development events or activities; identified and prioritised individual networking needs; shown how networks have been used to gain information and other support appropriate to workplace or work role; shown how feedback was used to identify further areas for development; used reflection strategies to identify new ways of improving performance; and used technology to access new information.
Evidence Requirements
Required knowledge includes:	organisational goals/objectives organisational processes, procedures and opportunities relating to professional development a range of continuous improvement techniques and processes and their application social and education trends and changes impacting on the vocational education and training environment, for example: policy changes technological changes cultural changes economical changes
networks relevant to professional practice standards/principles, ethnical/inclusive principles and practices types and availability of training development activities and opportunities relevant policies, legislation, codes of practice and national standards including national Commonwealth and state/territory legislation for example: Training Packages, competency standards, other relevant benchmarks licensing requirements industry/workplace requirements duty of care under common law recording information and confidentiality requirements anti-discrimination including equal opportunity, racial vilification and disability discrimination workplace relations industrial awards/enterprise agreements National Reporting System relevant OHS knowledge relating to the work role/work context, and OHS when managing own professional practice and performance
Required skills and attributes include:	reflection skills to: systematically evaluate personal work practices to improve performance or understanding reduce or prevent stress leadership skills to present a professional image self-evaluation skills to: identify gaps in skills or knowledge obtain competencies to meet current and future organisational objectives research skills to: keep up with trends in vocational education and training to obtain current information identify relevant industry affiliations keep up with trends/changes/developments in the vocational area of competency communication skills to: obtain feedback from colleagues and clients participate in professional networks consult with colleagues and clients
interpersonal skills to: participate in industry events and activities build professional relationships networking skills to build an industry network literacy skills to: document personal learning needs read and interpret vocational education and training information such as legal/ organisational policy documents complete and maintain records related to professional development time management skills to: organise professional development activities analyse and identify career options create a balance between work, study, personal and recreation activities
Products that could be used as evidence include:	documented personal learning needs examples of developments and trends researched examples of continuous improvement techniques and processes used
Processes that could be used as evidence include:	how organisational ethics and/or practices were accessed and applied within organisational requirements how and why personal development needs were identified how feedback was obtained from clients and colleagues and used to improve work performance how and why professional practice was reflected on and evaluated
Resource implications for assessment include:	relevant organisational/legal documentation access to relevant benchmarks access to networks, technology, communication
The collection of quality evidence requires that:	assessment must address the scope of this unit and reflect all components of the unit, i.e. the Elements, Performance Criteria, Range Statement, Evidence Guide, Employability Skills a range of appropriate assessment methods and evidence gathering techniques is used to determine competency
evidence must be gathered in the workplace wherever possible. Where no workplace is available, a simulated workplace must be provided the evidence collected must relate to a number of performances assessed at different points in time and in a Learning and Assessment Pathway these must be separated by further learning and practice assessment meets the rules of evidence a judgement of competency should only be made when the assessor is confident that the required outcomes of the unit have been achieved and that consistent performance has been demonstrated
Specific evidence requirements must include:	evidence of contribution to professional development plan evidence of networking and using technology to gain information and other support evidence of participating in professional development activities and maintaining currency evidence of incorporating self reflection, feedback obtained from clients/colleagues into professional practice
Integrated assessment means that:	this unit can be assessed alone or as part of an integrated assessment activity involving relevant units in the TAA04 Training and Assessment Training Package. Suggested units include but are not limited to: TAAASS501B Lead and coordinate assessment systems and services TAACMQ505B Lead a team to foster innovation TAADEL503B Provide advanced facilitation to support learning.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Training and/or assessment organisation refers to:	a Registered Training Organisation (RTO), i.e. an organisation registered to provide recognised training and assessment services; includes TAFE institutes, private commercial colleges/companies, enterprises, community organisations, group training companies and schools an organisation working in a partnership arrangement with an RTO to provide recognised training and assessment services an organisation that provides non-recognised training and assessment services
Organisation's goals and objectives may relate to:	business plan strategic plan operational plan/s organisation's code of conduct flexibility and client responsiveness client satisfaction financial performance people management marketing and client service quality and quality assurance
Professional techniques and strategies may include:	techniques for initiating action and directing decision making strategies for presenting a confident and assured manner in challenging situations maintaining ethical practice in the face of opposition modelling behavioural and personal presentation standards motivation strategies time management strategies for acknowledging and respecting the attitudes and beliefs of others techniques for promoting active participation
Organisational/legal requirements may include:	customer complaints, grievances and appeals risk identification and management, including OHS
quality and continuous improvement processes and standards, including validation systems financial management, including refund policies and systems to protect fees paid in advance (if appropriate) recognition of qualifications issued by other training and/or assessment organisations access and equity client selection, enrolment and induction/orientation staff recruitment, induction and ongoing development and monitoring availability of policies and procedures to all personnel and learners/clients collaborative/partnership arrangements confidentiality and privacy requirements ethical standards defined resource parameters administrative and records management system, for example: reporting/recording requirements and arrangements maintenance, retention, archiving, retrieval, storage and security of assessment information document version control
Ethical and inclusive practices may include:	demonstrating probity in all areas of responsibility modelling organisational/professional codes of conduct reinforcing ethical conduct in interactions with and between other people showing respect for individual diversity, culture and religion recognising and utilising difference to develop both the individual and the organisation demonstrating sensitivity to the circumstances and background of others fostering a culture of inclusiveness new/revised policy directions in vocational education and training
Feedback may include:	formal/informal performance appraisals obtaining comments from supervisors and colleagues obtaining comments from clients
personal reflective behaviour strategies routine organisational methods for monitoring service delivery
Relevant personnel may include:	personnel responsible for initiating and approving the professional development plan for employees in the organisation
Professional development plan refers to:	the organisation's professional development plan for each individual staff member, outlining: work and personal career objectives identified areas requiring development learning opportunities/activities relevant work activities/projects links to organisational training needs profile
Development opportunities may include:	undertaking further higher education/VET qualification undertaking professional development in specific areas of practice internal training/development programs relevant conferences, seminars and workshops reading relevant journals and literature networking with internal/external colleagues coaching and/or mentoring
Currency of professional practice may include:	vocational competency and/or technical expertise in subject matter professional practice as a trainer/facilitator, assessor
Professional networks may include:	informal networks with: other trainers/facilitators, assessors people working in industry/vocational area contacts in vocational education and training formal networks such as: local/interstate assessor/trainer networks interest and support groups regional, specialist and peak associations professional/occupation associations communities of practice
Technology may include:	computer-based communication, e.g. email, Internet, Extranet and Intranet facsimile machines telephone video conferencing
Developments and trends may include:	new/revised Training Packages in vocational area of expertise legislative/regulatory changes in vocational area of competency new developments/directions/trends in vocational education and training policy changes in vocational education and training
Continuous improvement techniques and processes may include:	limited and systemic evaluation records review and maintenance self-assessment strategic business/operational planning ongoing education and training team meetings and networking

Unit Sector(s)

Not applicable.

Competency Field

Learning Environment

TAATAS502B Prepare a tender bid

Modification History

Not applicable.

Unit Descriptor

This unit specifies the competency required to bid for the provision of goods or services through a tender process.

Application of the Unit

This unit addresses the competency of writing a submission or proposal to supply goods or services required by the purchasing organisation through a tender process. It involves researching, preparing and writing a proposal that outlines the suppliers capabilities to meet the tender specifications.

This competency applies to the supplier in a tendering process. The competency of preparing tender documentation as purchaser and overseeing the tendering process is addressed in the purchasing domain of the Business Services Training Package, in particular through the unit of competency BSBPUR401A Plan purchasing. The unit LGACOM409A Prepare tender documentation from the Local Government Training Package is also of relevance.

In the training and assessment context the provision of tendered services is a critical area of competency applied to funded and contracted services, projects or product development.

Competency in this unit requires knowledge and skills in interpreting tender specifications; developing appropriate activities and methodologies to meet those specifications; estimating financial, human and physical resources needs; and preparing a detailed submission that demonstrates and markets the capacity and capability of the supplier to achieve the specified tender requirements.

Competency also includes responsibility for formatting and lodging the final submission to the potential client within designated timelines and requires the application of relevant technology and project tools.

A critical outcome of this unit is a demonstrated capacity to translate the tender specifications into a clearly defined methodology which encompasses innovative ideas and to develop a budget as part of the tender submission.

The development of innovative ideas is addressed as a separate unit in TAAENV404B Develop innovative ideas at work. Budgetary and financial management competency is covered in BSBMGT503A Prepare budgets and financial plans.

The competency of managing a project is addressed in TAATAS503B Manage contracted work.

The competency specified in this unit is typically required by trainers/facilitators, teachers, assessors, training product developers, program coordinators, training consultants, training managers and learning development/human resource personnel.

In other industry contexts, this unit is relevant to any person undertaking this area of work.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Determine tender requirements	1.1	Tender specifications and/or other relevant documentation are obtained and analysed to establish tender requirements
1.2	Viability to undertake required work is assessed against tender specifications and organisational and/or individual operational capacities and capabilities
1.3	Risk assessment is conducted on anticipated outcomes in accordance with organisational and legal requirements
1.4	All occupational health and safety (OHS) and other relevant legislative requirements are interpreted and allowed for within the parameters of the tender requirements
2	Develop tender content	2.1	Options and ideas to address tender requirements are generated using effective thinking skills and knowledge of tender area
2.2	Options and ideas are elaborated and refined, and where feasible, further developed with relevant persons
2.3	Specific timelines, stages, activities and deliverables are defined and documented to meet tender requirements
2.4	Physical and human resources required to undertake the specified tender requirements are determined and confirmed with relevant persons, where required, in accordance with organisational requirements
2.5	Financial costings are determined in accordance with organisational requirements, and a proposed budget is prepared, with assistance from others, if required
3	Prepare tender bid	3.1	Business technology is used to present information in a format that markets capabilities
3.2	Specific tender criteria and conditions are addressed in writing tender submission/proposal
3.3	Submission/proposal outlines organisational capabilities
3.4	All information is reviewed to ensure accuracy and effectiveness in meeting tender specifications
3.5	Final proposal/submission is proofread, formatted and lodged within designated timelines, and a copy is securely stored in accordance with organisational requirements
3.6	Presentation materials are prepared and presentation made to client to support the bid, where required

Required Skills and Knowledge

Not applicable.

Evidence Guide

Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of Assessment
To demonstrate competency against this unit candidates must be able to provide evidence of the processes used to develop and prepare a detailed proposal/submission in response to a tender which accurately covers the tender requirements. This evidence must show how the tender specifications were analysed; assessment of organisational viability and risks associated with tender requirements; a detailed methodology and budget; and a final tender proposal/submission which meets all tender criteria and organisational requirements.
Evidence Requirements
Required knowledge includes:	relevant policy, legislation, codes of practice and national standards including Commonwealth, state/ territory legislation, e.g. that related to: client privacy and confidentiality provision of accurate information environmental standards equal employment opportunities (EEO) and anti-discrimination OHS roles and responsibilities of employers and employees, trainers/facilitators and assessors, and of the organisation as a training and/or assessment organisation industries in which the training and/or assessment organisation operates types of training and assessment projects tender layout, format and presentation methods organisational pricing policy and procedures contingency and risk assessment techniques key project success factors and typical project pitfalls evaluation and revision techniques, such as: asking specific questions seeking and analysing feedback
Required skills and attributes include:	literacy and communication skills to: read and interpret relevant information comply with tender criteria and conditions provide clear and precise information receive and interpret feedback on draft submission
prepare required documentation using clear and comprehensible language and layout tailor submission to requirements research and evaluation skills to: evaluate tender requirements to establish project requirements evaluate viability to provide services and/or products to undertake the project determine needs of target client group conduct a risk assessment on anticipated project outcomes identify and estimate required resources evaluate feedback for incorporation in submission identify selection criteria, weightings and selection process numeracy skills to: create a detailed budget prepare a submission for tender proofreading and editing skills to: revise, amend and finalise submission project planning skills to: plan and schedule activities methodically organise work work within agreed timeframes and budgetary constraints technology skills to: use appropriate equipment and software to research and compile information use spreadsheets in the preparation of a detailed budget
Products that could be used as evidence include:	prepared quotations and estimates tender proposal/submission feedback received on tender proposal/submission graphic presentations
Processes that could be used as evidence include:	how tender criteria were analysed how resource requirements were identified and estimated how risks were identified and assessed what costing and quoting methods were used how relevant policies or legislative information were reviewed how feedback on tenders was used to improve future tenders
Resource implications for assessment include:	access to real or simulated tender process access to information to prepare tender (relevant documents, research, organisational information) access to people involved in tender process time specifications
The collection of quality evidence requires that:	assessment must address the scope of this unit and reflect all components of the unit i.e. the Elements, Performance Criteria, Range Statement, Evidence Guide, Employability Skills a range of appropriate assessment methods/evidence gathering techniques is used to determine competency evidence must be gathered in the workplace wherever possible. Where no workplace is available, a simulated workplace must be provided the evidence collected must relate to a number of performances assessed at different points in time and in a learning and assessment pathway these must be separated by further learning and practice assessment meets the rules of evidence a judgement of competency should only be made when the assessor is confident that the required outcomes of the unit have been achieved and that consistent performance has been demonstrated
Specific evidence requirements must include:	a detailed tender proposal/submission which addresses: tender specifications organisational viability detailed methodology with identified stages, activities, timelines and deliverables risk assessment resource requirements budget revision, editing and proofreading following feedback effective presentation
Integrated assessment means that:	this unit can be assessed alone or as part of an integrated assessment activity involving relevant units in the TAA04 Training and Assessment Training Package. Suggested units include but are not limited to: TAATAS501A Undertake organisational training needs analysis TAATAS503B Manage contracted work TAAASS403B Develop assessment tools TAADES502B Design and develop learning resources TAADES503B Research and design e-learningresources TAADES504B Develop and evaluate e-learningresources TAADES505B Research and develop competencystandards.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Tender specifications may include:	simple or detailed explanation of tender requirements identification of deliverables client group needs designated performance standards proposed activities to be undertaken time and cost parameters scope quality human and physical resource needs legal requirements consultation, stakeholder involvement project management insurance requirements specific requirements
Viability may include consideration of:	tender criteria and conditions available resources, equipment and supplies client group needs time constraints other projects geographical constraints skills required for the provision of services financial considerations compliance with regulations
Risk assessment may include:	identifying risks in isolation or as part of a broader risk management strategy, addressing risks such as: environmental landscape financial/economic loss/failure damage to property/equipment professional incompetency equipment/system failures OHS inability to deliver or meet the timelines if selected
Organisational requirements may include:	quality assurance and/or procedures manuals organisational goals, objectives, plans, systems and processes organisational policies, procedures and guidelines recording and reporting procedures industry consultative mechanisms business and performance plans access and equity principles and practices confidentiality requirements ethical standards collaborative/partnership arrangements OHS policies, procedures and programs quality and continuous improvement processes and standards defined resource parameters
Legal requirements may include:	Australian Quality Training Framework (AQTF) Standards for Registered Training Organisations (RTOs) state or territory registering body requirements industrial relations award and enterprise agreements and relevant industrial arrangements confidentiality and privacy requirements relevant legislation from all levels of government that affects business operations OHS legislation environmental legislation equal opportunity legislation industrial relations legislation anti-discrimination legislation relevant industry codes of practice
Relevant persons may include:	tenderer/potential client target client group colleagues managers, supervisors government agencies employment agencies industry groups training and/or assessment coordinators industry regulators/licensing authorities members of professional associations state/territory registering body external consultants
Others may include:	accounting/finance personnel other persons with broader budgetary experience
Business technology may include:	computers database software applications graphical presentation software word processing software project management software printers email, Internet, Intranet
Specific tender criteria and conditions may include:	eligibility for submission of tender special requirements selection criteria and weightings tender document format interview, meeting or presentation of tender submission date

Unit Sector(s)

Not applicable.

Competency Field

Training Advisory Services

TAATAS503B Manage contracted work

Modification History

Not applicable.

Unit Descriptor

This unit specifies the competency required to manage work undertaken under contract.

Application of the Unit

This unit addresses the competency of managing externally contracted work as the supplier of goods and/or services. It involves finalising the planning process for contracted projects/services, managing contract performance, monitoring contract requirements and evaluating contract outcomes.

This unit could be applied in a broad range of contexts as well as vocational education and training. In the training and assessment context managing contacted work is a critical area of competency applied to the provision of services, for example, User Choice arrangements, and to training and/or assessment projects which may be related to research or product development.

This competency applies to the supplier of contracted services where the client is the purchaser.

The competency of managing contracts as the purchaser is addressed separately in PSPPROC602A Direct the management of contracts, a unit from the Public Sector Training package. The competency of preparing a tender bid to undertake the contracted work is separately addressed in TAATAS502B Prepare a tender bid.

Achievement of this unit requires skills in exercising consideration, discretion and judgement using a range of problem solving and decision making techniques.

This unit addresses the competency of managing contracted projects/services when this function represents part of an individuals overall work responsibilities as distinct from being the primary focus of work. In the latter context, users are referred to the units in the project management domain in the BSB01 Business Services Training Package.

This unit provides generic competency required of many training and/or assessment personnel that is applied to and can be demonstrated with a number of other units in the TAA04 Training and Assessment Training Package. Suggested examples are listed at the end of this unit.

The competency specified in this unit is typically required by trainers/facilitators, assessors, teachers, training product developers, program coordinators, consultants, supervisors and managers.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Develop effective planning instruments	1.1	The contract is negotiated with the client and finalised in accordance with successful tender bid, any negotiated changes to tender specifications and legal/organisational contractual requirements
1.2	Strategies for achieving contractual outcomes are developed in consultation with the client and relevant people
1.3	Quality assurance goals and strategies are established in consultation with relevant people and in accordance with legal/organisational requirements
1.4	A risk management plan to identify, assess and control risks is developed in accordance with legal/ organisational requirements
1.5	Planning arrangements are documented and presented to the client for sign-off, where required
2	Organise resources and support processes	2.1	Financial, physical, material and human resource requirements are organised in accordance with identified needs
2.2	Effective communication strategies are established to support project development/service delivery
2.3	Contingency arrangements are put in place
3	Manage implementation of contractual requirements	3.1	Progress in achieving contractual requirements and outputs is systematically monitored and reported to client
3.2	Expenditure and resource usage is monitored and controlled to ensure outcomes are achieved within specified budget parameters
3.3	Issues and difficulties are addressed through application of risk management plan and relevant skills
3.4	Quality is monitored to ensure outcomes/outputs meet client requirements
3.5	Contract variations are determined, where necessary, and verified and agreed with client
3.6	Project is completed/service provision wound up in accordance with contract timelines
3.7	Financial audit is organised in accordance with contract requirements
4	Evaluate management efficacy	4.1	Established evaluation methods are identified and used to evaluate management approach, processes and contract outcomes
4.2	Evaluation findings are documented and presented to relevant people, where required
4.3	Outcomes are reflected upon to identify changes and improvements in managing similar contracts

Required Skills and Knowledge

Not applicable.

Evidence Guide

Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of Assessment
To demonstrate competency against this unit, candidates must be able to provide evidence that they can plan and manage project activities and monitor resource requirements to ensure effective contracted training and/or assessment project/service outcomes. The developed strategies used as evidence must: highlight effective consultation with a range of individuals to support and ensure achievement of project outcomes; include quality assurance goals and strategies to ensure legal/organisational requirements have been met, a risk management plan to identify potential/real issues and control risks, highlight evaluation techniques used to monitor the project's progress; maintain accurate records and documents and show how the candidate has maintained a broad knowledge of relevant industry practices and policies in relation to vocational education and training.
Evidence Requirements
Required knowledge includes:	project management concepts and principles contingency and risk analysis techniques key project success factors and typical project pitfalls legal and ethical responsibilities, including: maintaining client privacy and confidentiality providing accurate information meeting environmental standards compliance with relevant Commonwealth and state/territory legislation project management systems and tools, for example: critical path method bar and Gantt charts program evaluation and review technique (PERT) quality standards in relation to project management continuous improvement processes the vocational education and training environment, for example: Australian Qualifications Framework (AQF) Training Packages
organisation's quality systems, such as: strategic planning processes issues relating to client satisfaction recording systems relevant policy, legislation, codes of practice and national standards including Commonwealth and state/territory legislation, for example: copyright and privacy laws in terms of electronic technology security of information recording information and confidentiality requirements licensing requirements vocational education and training requirements duty of care under common law anti-discrimination including equal opportunity, racial vilification and disability discrimination the industrial relations system, industry/workplace relations, and industrial awards/enterprise agreements OHS relating to management of external projects/services, including: legislative requirements for information and consultation relevant to safety elements of an OHS management system as it applies to a training and/or assessment organisation nature of OHS risks that should be identified and addressed by a training and/or assessment organisation during the planning stage of the project/service
Required skills and attributes include:	communication and negotiation skills to: define and monitor objectives of the project team influence and negotiate project outcomes with key stakeholders literacy skills to: interpret organisation's goals for the project follow clear and detailed instructions writing skills to: develop strategies for achieving contractual outcomes develop quality assurance goals and strategies develop a risk management plan prepare written reports on project's progress technology skills to: create a project schedule using the critical path method and Gantt chart use spreadsheets and project management software communication and negotiation skills to: consult effectively with a range of individuals to ensure achievement of project outcomes gain agreement on project processes and timelines project planning skills to: schedule activities integrate scope, resources, accountabilities, costs and deliverables work within agreed timeframes and budgetary constraints team leadership skills to: establish and manage effective team relationships develop a high performance project team and assess team performance time management skills to: plan, schedule and track project schedule logically sequence project activities establish project milestones and use a milestone chart numeracy skills to: create a project budget forecast predictions check calculations and outcomes problem solving skills to: promptly identify potential barriers to project outcomes analyse project risks and establish contingencies
Products that could be used as evidence include:	strategies for achieving contractual outcomes risk management plan quality assurance goals and strategies documented monitoring and reporting arrangements documented roles and responsibilities of personnel associated with implementation of the project contingency arrangements prepared documentation and/or checklists to support planning and implementation of the project plan recommendations for improvement to project processes
Processes that could be used as evidence include:	how work activities were scheduled and agreed how and when monitoring of reporting arrangements and expenditure and resource usage were conducted how technology was used to monitor project's progress and evaluate project outcomes how and when risks were identified and analysed how key individuals were consulted
Resource implications for assessment include:	access to competency standards access to assessment materials and tools access to suitable assessment venue/equipment workplace documentation cost/time considerations personnel requirements
The collection of quality evidence requires that:	assessment must address the scope of this unit and reflect all components of the unit i.e. the Elements, Performance Criteria, Range Statement, Evidence Guide, Employability Skills a range of appropriate assessment methods/evidence gathering techniques is used to determine competency evidence must be gathered in the workplace wherever possible. Where no workplace is available, a simulated workplace must be provided the evidence collected must relate to a number of performances assessed at different points in time and in a learning and assessment pathway these must be separated by further learning and practice assessment meets the rules of evidence a judgement of competency should only be made when the assessor is confident that the required outcomes of the unit have been achieved and that consistent performance has been demonstrated
Specific evidence requirements must include:	strategies for achieving contractual outcomes a risk management plan established quality assurance goals and strategies implemented communication strategies contingency arrangements completed progress reports monitored and controlled expenditure and resource usage summary of methods used to evaluate project processes and outcomes
Integrated assessment means that:	this unit can be assessed alone or as part of an integrated assessment activity involving relevant units in the TAA04 Training and Assessment Training Package. Suggested units include but are not limited to: TAATAS501B Undertake organisational training needs analysis TAATAS502B Prepare a tender bid TAADES502B Design and develop learning resources TAADES503B Research and design e-learning resources TAADES504B Develop and evaluate e-learning resources TAADES505B Research and develop competency standards TAAASS403B Develop assessment tools.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Client is the purchaser and may be:	internal/external an enterprise a department/division an industry sector a professional association a community organisation a government organisation
Relevant people may include:	other members of the tender team industry groups program managers trainers/facilitators and assessors/coordinators/senior management industry regulators members of professional associations staff of government departments and organisations external consultants personnel responsible for monitoring the training and/or assessment organisation's services provision users of training information such as finance personnel, human resource personnel, employers contract manager private/government funding bodies union/employee representatives
Quality assurance goals and strategies may include:	reporting procedures and protocols procedures for monitoring and evaluating project outcomes and client satisfaction compliance with the Australian Quality Training Framework (AQTF) Standards for Registered Training Organisations (RTOs), where relevant continuous improvement strategies reducing risk by anticipating, evaluating and developing strategies for the management of possible problems a formal structure against which progress can be evaluated mechanisms for involving a wide variety of interested parties or stakeholders in the project budgets and timetables which enable the commitment of resources at appropriate points in the project contingency plans to cater for a change of corporate focus or significant project difficulties
Legal requirements may include:	standards for training and/or assessment organisations state or territory registering body requirements industrial relations award and enterprise agreements and relevant industrial arrangements confidentiality and privacy requirements scope of registration relevant legislation from all levels of government that affects business operation OHS issues environmental issues equal opportunity industrial relations and anti-discrimination relevant industry codes of practice
Organisational requirements may include:	quality assurance and/or procedures manuals goals, objectives, plans, systems and processes legal and organisational policy/guidelines recording and reporting procedures business and performance plans access and equity principles and practices confidentiality requirements ethical standards collaborative/partnership arrangements OHS policies, procedures and programs
quality and continuous improvement processes and standards defined resource parameters
Risk management plan may describe:	the process which will be used to identify, analyse and manage risks, both initially and throughout the life of the project how often risks will be reviewed, the process for review and who will be involved who will be responsible for which aspects of risk management how risk status will be reported and to whom the initial snapshot of the major risks and current grading planned strategies for reducing likelihood and seriousness of each risk (mitigation strategies) and who will be responsible for implementing them
Risks to the effective management of the project may include:	competing work demands technology/equipment breakdowns workplace hazards, risks and controls learning resource and learning materials availability budget constraints time delays inadequate active participation in the quality management process by all stakeholders availability of suitably qualified staff adherence to the Australian Quality Training Framework (AQTF) Standards for Registered Training Organisations (RTOs)
Documented planning may include:	objectives, scope and expected benefits of the project project management methodology to be used structure of the project targets and milestones budgets and timetables which enable the commitment of resources at appropriate points in the project contingency plans to cater for changes or significant project difficulties acquisition strategies risk management plans, including: OHS hazards and risks identified strategies to control the risk methods of monitoring during the life cycle of the project/service project implementation plans consultation strategies to involve stakeholders transition plans specifications quality assurance procedures
Communication strategies may include:	client-centred approaches ongoing liaison with stakeholders effective reporting arrangements continuous feedback mechanisms
Contingency arrangements may include:	sub-contracting work re-determining timelines re-evaluating risk management strategies sourcing independent external advice
Systematically monitored may include the:	measurement/achievement of set outcomes completion of contract phases/requirements achievement of key tasks/project phases reviewing/updating of progress reports reviewing contract requirements
Relevant skills may include:	sound communication skills sound interpersonal skills sound time management skills sound negotiation skills sound problem solving skills sound change management skills
Evaluation methods could be qualitative or quantitative and may include:	observation questionnaires checklists interviews focus groups expert and peer reviews cost data analyses

Unit Sector(s)

Not applicable.

Competency Field

Training Advisory Services

TAATAS504B Facilitate group processes

Modification History

Not applicable.

Unit Descriptor

This unit specifies the competency required to lead or facilitate group processes to achieve an agreed outcome.

Application of the Unit

Group facilitation is a competency involving the effective management of a group in circumstances where the facilitator provides a pathway for the group to achieve identified and agreed outcomes.

This competency requires high-level communication and interpersonal skills as well as knowledge of various group process techniques and activities to explore and analyse a focus/subject area, maximise group involvement and interaction and develop common/agreed solutions/outcomes.

Group facilitation may be applied in many circumstances including focus groups, workshops, meetings and change processes. Group facilitation can be used to resolves issues, find solutions, collaboratively develop ideas, develop new ways of working and explore problems/issues. It is relevant to community, educational and work situations. The process may be conducted for a client or may be internally focused.

While group facilitation is a clear part of the unit outcomes for TAADEL402B Facilitate group-based learning, the facilitation process in that unit is driven by the predetermined competency/learning outcomes to be achieved. In that unit, the facilitation process revolves around ensuring progression towards the desired outcomes.

In this unit, the focus is usually defined but the outcomes derive from the competency of the facilitator in guiding, informing, facilitating and monitoring the group.

The competency specified in this unit is typically required by trainers/facilitators, assessors, consultants, supervisors, managers and leaders.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Establish group objectives and processes	1.1	The focus of the group process is researched, in consultation with the client and other stakeholders, where applicable and group participants are identified
1.2	Group input is initiated, confirming objectives
1.3	Group process techniques, activities and timelines are planned
1.4	Group purpose, processes, expectations and roles of members are discussed, negotiated and agreed to by the group as a whole
1.5	Resource requirements are identified and arranged
1.6	Recording processes are discussed and agreed by the group and confirmed with the client, where applicable
1.7	Appropriate evaluation methods are agreed upon and incorporated into the process to ensure group and client needs are met, where applicable
2	Manage facilitation	2.1	Issues/ideas/perspectives of group members are elicited using identified group process techniques that accurately reflect group member needs
2.2	Appropriate facilitation skills are used to explore issues/ideas/perspectives in a supportive environment that encourages participation and productive contributions from all group members
2.3	All interactions with group members reflect sensitivity to social and cultural differences and any individual needs
2.4	Information is provided which is designed to develop, extend and challenge group perspectives and frames of reference
2.5	Group members' knowledge, expertise and skills are acknowledged and utilised
2.6	Opportunities for group members to contribute additional information, learn from each other and develop knowledge/skills are provided
2.7	Group dynamics are monitored to maintain focus and direction, continuity, engagement, participation and timelines
3	Develop group outcomes	3.1	Proposed outcomes are sought from group members
3.2	Proposed outcomes are noted/documented for group to discuss and further develop
3.3	Facilitation skills are used to draw a collective and agreed outcome which responds to individual needs/perspectives
3.4	Outcomes are documented in accordance with agreed client/organisational and group requirements
3.5	Proposed actions arising from agreed outcomes are raised with the group and appropriate steps are taken to initiate these, where appropriate
4	Finalise group process	4.1	Feedback and reflection are used to identify and implement improvements to future practice in group processes
4.2	Evaluation methods are selected and used to identify effectiveness of group process
4.3	Stakeholders and clients are briefed, if relevant, on issues, developments and outcomes arising from group process
4.4	Records and reports of process and outcomes are documented, distributed and stored in accordance with established reporting requirements of client/organisation

Required Skills and Knowledge

Not applicable.

Evidence Guide

Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of Assessment
To demonstrate competency against this unit candidates must be able to provide evidence that they have the communication and interpersonal skills to effectively facilitate group processes by creating an environment that encourages active participation and results in an outcome for the client/stakeholder/organisation. The evidence must show how candidates can establish objectives; use a variety of facilitation methods and group process techniques to explore the objectives and manage the group; and synthesise contributions to develop an outcome.
Evidence Requirements
Required knowledge includes:	current techniques for group facilitation processes, such as: demonstrations explanations questioning modelling scene-setting interactive/dialogue problem setting/solving experiential learning group work creative thinking techniques, including: brainstorming making associations visualising building on associations telling stories creative writing
lateral thinking games mind mapping drawings de Bono's Six Thinking Hats using prompts a range of media and learning aides that can be used to promote discussion, such as: graphic computer presentations flipcharts access and equity principles and practices, such as: sensitivity to cultural differences allowances for reasonable adjustment instructional design, including: sequencing information supporting knowledge development providing opportunities for practice evaluation/revision techniques, for example: seeking feedback administering evaluation forms monitoring group's progress against agreed goals relevant policy, legislation, codes of practice and national standards including Commonwealth and state/territory legislation, for example: competency standards licensing industry/workplace requirements duty of care under common law recording information and confidentiality requirements anti-discrimination including equal opportunity, racial vilification and disability discrimination workplace relations industrial awards/enterprise agreements National Reporting System OHS relating to the facilitation of group processes, including: assessment and risk control measures reporting requirements for hazards safe use and maintenance of relevant equipment emergency procedures
sources of OHS information role of key workplace persons policies and procedures relevant to the learning environment
Required skills and attributes include:	interpersonal skills to: establish trust maintain appropriate relationships use appropriate body language actively listen and empathise notice people's non-verbal cues and signals resolve conflict communication skills to: project voice clearly give constructive feedback give clear instructions or directions clearly explain ideas and opinions clarify others' ideas team leading skills to: offer support and assistance tactfully direct discussions 'back on track' ensure everyone feels heard in group discussions technology skills to: search electronic information and reference sources use software packages to produce visual learning aides document processes/outcomes use electronic communication methods integrative thinking skills to: explore issues from a number of contrasting points of view synthesise positions/points of view literacy skills to: read and interpret relevant information to design and facilitate group processes prepare required documentation and information for stakeholders analysis skills to: evaluate and act on feedback administrative skills to: plan and organise meetings access required resources
Products that could be used as evidence include:	handouts to be given to group members graphic presentations which have been developed using computer applications feedback from colleagues and group members on facilitation styles information passed onto group members regarding the outcomes of the session and any further actions to be undertaken preparation notes and/or response to client briefing
Processes that could be used as evidence include:	how group session was structured how feedback on facilitation skills was gathered how new ideas were put into action how group members were actively listened to
Resource implications for assessment include:	access to groups of individuals to participate in group process access to suitable assessment venue and equipment workplace documentation cost/time considerations personnel requirements
The collection of quality evidence requires that:	assessment must address the scope of this unit and reflect all components of the unit i.e. the Elements, Performance Criteria, Range Statement, Evidence Guide, Employability Skills a range of appropriate assessment methods/evidence gathering techniques is used to determine competency evidence must be gathered in the workplace wherever possible. Where no workplace is available, a simulated workplace must be provided the evidence collected must relate to a number of performances assessed at different points in time and in a learning and assessment pathway these must be separated by further learning and practice assessment meets the rules of evidence a judgement of competency should only be made when the assessor is confident that the required outcomes of the unit have been achieved and that consistent performance has been demonstrated
Specific evidence requirements must include:	evidence collected from at least three separate group processes that address different purposes and include different groups of participants with evidence in each process reflecting: planning resource requirements information provided to the group knowledge, skills and techniques used in facilitation group responsiveness and activities developed to engage the group outcomes achieved evaluation record/report of process
Integrated assessment means that:	this unit can be assessed alone or as part of an integrated assessment activity involving relevant units in the TAA04 Training and Assessment Training Package. Suggested units include but are not limited to: TAADEL502B Facilitate action learning projects.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Focus of the group process may include:	feedback and advice on product, policy, process, development, change research planning change management/new directions informal education community action special interest causes staff development industry/community liaison
Clients and other stakeholders may include:	contracted client product developer employer/organisation government agency/department community group/body regulatory body association union committee management
Group participants may be:	self-selected/nominated randomly selected targeted
Group process techniques may include:	presentations demonstrations explanations questioning modelling scene-setting interactive/dialogue problem setting/solving experiential learning group work
Group activities may be:	formal informal structured semi-structured unstructured
Resource requirements may include:	products, policies, procedures research information/documentation financing subject experts facilities equipment/materials written materials/handouts administrative support
Evaluation methods may include:	formal or informal feedback mechanisms surveys conducting interviews analysis of qualitative/quantitative data questionnaires
personal, reflective behaviour strategies routine organisational methods for monitoring service delivery
Facilitation skills may include:	using effective verbal and body language to: maintain group cohesion handle difficult situations manage group activities manage conflict maintain focus create interaction between group participants manage individual and group engagement and participation guide discussion introduce content obtain outcomes using a variety of group process techniques explaining and using a variety of creative thinking techniques
Supportive environment may include:	establishing trust being open to opinions and ideas allowing group members to have their say asking questions of group/individuals being flexible in approach using appropriate interpersonal skills being sensitive to individual differences
Social and cultural differences may include:	language barriers physical impairment or disability involving hearing, vision, voice, mobility intellectual impairment or disability medical condition such as arthritis, epilepsy, diabetes, asthma learning difficulties psychiatric or psychological disability religious and spiritual observances cultural images/perceptions age, gender and sexuality
Individual needs may include:	language, literacy, numeracy requirements provision of personal support services adaptive technology or special equipment flexible sessions to allow for fatigue or administering of medication
physical environment adjustments time adjustments to suit family needs
Outcomes may:	be derived from exploration of issues emerge from facilitated group discussion/activities be based on information provided to group and accepted result from group creative thinking incorporate expert input encompass relevant research

Unit Sector(s)

Not applicable.

Competency Field

Training Advisory Services

TAEASS401A Plan assessment activities and processes

Modification History

Not applicable.

Unit Descriptor

Unit descriptor	This unit describes the performance outcomes, skills and knowledge required to plan and organise the assessment process, including recognition of prior learning (RPL), in a competency-based assessment system. It also includes the development of simple assessment instruments.

Application of the Unit

Application of the unit	This unit typically applies to assessors and workplace supervisors with assessment planning responsibilities; and trainers or other assessors responsible for planning assessment, including RPL. The unit is suitable for those with an existing assessment strategy which documents the overall framework for assessment.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite units

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Determine assessment approach	1.1. Identify candidate and confirm purposes and context of assessment/RPL with relevant people according to legal, organisational and ethical requirements 1.2. Identify and access benchmarks for assessment/RPL and any specific assessment guidelines
2. Prepare the assessment plan	2.1. Determine evidence and types of evidence needed to demonstrate competence, according to the rules of evidence 2.2. Select assessment methods which will support the collection of defined evidence, taking into account the context in which the assessment will take place 2.3. Document all aspects of the assessment plan and confirm with relevant personnel
3. Develop assessment instruments	3.1. Develop simple assessment instruments to meet target group needs 3.2. Analyse available assessment instruments for their suitability for use and modify as required 3.3. Map assessment instruments against unit or course requirements 3.4. Write clear instructions for candidate about the use of the instruments 3.5. Trial draft assessment instruments to validate content and applicability, and record outcomes

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge required for this unit.
Required skills
cognitive interpretation skills to: interpret competency standards and other assessment documentation, including material relating to reasonable adjustment identify opportunities for integrated competency assessment contextualise competency standards to the operating assessment environment, including RPL consider access and equity needs of diverse candidates technology skills to use appropriate equipment and software to communicate effectively with others research and evaluation skills to: obtain competency standards, assessment tools and other relevant assessment resources research candidate characteristics and any reasonable adjustment needs evaluate feedback, and determine and implement improvements to processes literacy skills to read and interpret relevant information to design and facilitate assessment and recognition processes communication skills to discuss assessment, including RPL processes with clients and other assessors interpersonal skills to: demonstrate sensitivity to access and equity considerations and candidate diversity promote and implement equity, fairness, validity, reliability and flexibility in planning an assessment processes
Required knowledge
ethical and legal requirements of an assessor competency-based assessment, including: work-focused criterion-referenced standards-based evidence-based different purposes of assessment and different assessment contexts, including RPL how to read and interpret the identified competency standards as the benchmarks for assessment how to contextualise competency standards within relevant guidelines four principles of assessment and how they guide the assessment process purpose and features of evidence, and different types of evidence used in competency-based assessments, including RPL rules of evidence and how they guide evidence collection different types of assessment methods, including suitability for collecting various types of evidence assessment tools and their purpose; different types of tools; relevance of different tools for specific evidence-gathering opportunities

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment	Assessment must address the scope of this unit and reflect all components of the unit. Arange of appropriate assessment methods and evidence-gathering techniques must be used to determine competency. A judgement of competency should only be made when the assessor is confident that the required outcomes of the unit have been achieved and that consistent performance has been demonstrated.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the ability to: plan and organise the assessment process on a minimum of two occasions collect evidence that demonstrates: documented assessment plans having covered a range of assessment events catering for a number of candidates different competency standards or accredited curricula an RPL assessment contextualisation of competency standards and the selected assessment tools, where required incorporation of reasonable adjustment strategies development of simple assessment instruments for use in the process organisational arrangements.
Context of and specific resources for assessment	Evidence must be gathered in the workplace wherever possible. Where no workplace is available, a simulated workplace must be provided. Assessment must ensure access to training products, such as training packages and accredited course documentation.
Method of assessment
Guidance information for assessment	For further information about assessment of this and other TAE units, refer to relevant implementation guidance published on the IBSA website (www.ibsa.org.au).

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Purposes of assessment/ RPL may include:	recognising current existing competence of candidates determining if competence has been achieved following learning establishing candidate progress towards achievement of competence determining language, literacy and numeracy needs of candidates certifying competence through a qualification or Statement of Attainment licensing or regulatory requirements.
Context of assessment/ RPL may include:	environment in which the assessment/RPL will be carried out, including real or simulated workplace opportunities for collecting evidence in a number of situations relationships between competency standards and: evidence to support RPL work activities in the candidate's workplace learning activities who carries out the assessment/RPL.
Organisational, legal and ethical requirements may include:	assessment system policies and procedures assessment strategy requirements reporting, recording and retrieval systems for assessment, including RPL quality assurance systems business and performance plans access and equity policies and procedures collaborative and partnership arrangements defined resource parameters mutual recognition arrangements industrial relations systems and processes, awards, and enterprise agreements Australian Quality Training Framework registration scope human resources policies and procedures legal requirements, including: anti-discrimination equal employment opportunity job role, responsibilities and conditions relevant industry codes of practice confidentiality and privacy requirements OHS considerations, including: ensuring OHS requirements are adhered to during the assessment process identifying and reporting OHS hazards and concerns to relevant personnel.
Benchmarks for assessment/RPL may include:	criterion against which the candidate is assessed or prior learning recognised, which may be: competency standard/unit of competency assessment criteria of course curricula performance specifications of an enterprise or industry product specifications.
Types of evidence may include:	direct indirect supplementary.
Rules of evidence ensure that evidence collected is:	valid sufficient authentic reliable.
Assessment methods are the particular techniques used to gather evidence and may include:	direct observation, for example: real work/real time activities at the workplace work activities in a simulated workplace environment structured activities, for example: simulation exercises and role-plays projects presentations activity sheets questioning, for example: written questions, e.g. on a computer interviews self-assessment verbal questioning questionnaires oral or written examinations (applicable at higher AQF levels) portfolios of evidence, for example: collection of work samples compiled by candidate product with supporting documentation historical evidence journal or log book information about life experience review of products, for example: testimonials and reports from employers and supervisors evidence of training authenticated prior achievements interview with employer, supervisor, or peer.
Assessment plan may include:	overall planning document describing: what is to be assessed when assessment is to take place where assessment is to take place how assessment is to take place.
Simple assessment instruments may include:	instruments developed by an assessor as part of formative or summative assessment activities, including: profiles of acceptable performance measures templates and proformas specific questions or activities evidence and observation checklists checklists for the evaluation of work samples recognition portfolios candidate self-assessment materials instruments developed elsewhere that have been modified by the assessor for use with a particular client group.
Available assessment instruments may include:	commercially available instruments those created by others inside the registered training organisation.
Map assessment means:	showing a clear relationship between the evidence and the requirements of the unit.

Unit Sector(s)

Unit sector	Assessment

Competency field

Competency field

Co-requisite units

Co-requisite units

TAEASS402A Assess competence

Modification History

Not applicable.

Unit Descriptor

Unit descriptor	This unit describes the performance outcomes, skills and knowledge required to assess the competence of a candidate.

Application of the Unit

Application of the unit	This unit typically applies to assessors.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite units

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Prepare for assessment	1.1. Interpret assessment plan and confirm organisational, legal and ethical requirements for conducting assessment with relevant people 1.2. Access and interpret relevant benchmarks for assessment and nominated assessment tools to confirm the requirements for evidence to be collected 1.3. Arrange identified material and physical resource requirements according to assessment system policies and procedures 1.4. Organise specialist support required for assessment 1.5. Explain, discuss and agree details of the assessment plan with candidate
2. Gather quality evidence	2.1. Use agreed assessment methods and tools to gather, organise and document evidence in a format suitable for determining competence 2.2. Apply the principles of assessment and rules of evidence in gathering quality evidence 2.3. Determine opportunities for evidence gathering in actual or simulated activities through consultation with the candidate and relevant personnel 2.4. Determine opportunities for integrated assessment activities and document any changes to assessment instruments where required
3. Support the candidate	3.1. Guide candidates in gathering their own evidence to support recognition of prior learning (RPL) 3.2. Use appropriate communication and interpersonal skills to develop a professional relationship with the candidate that reflects sensitivity to individual differences and enables two-way feedback 3.3. Make decisions on reasonable adjustments with the candidate, based on candidate's needs and characteristics 3.4. Access required specialist support in accordance with the assessment plan 3.5. Address any OHS risk to person or equipment immediately
4. Make the assessment decision	4.1. Examine collected evidence and evaluate it to ensure that it reflects the evidence required to demonstrate competence 4.2. Use judgement to infer whether competence has been demonstrated, based on the available evidence 4.3. Make assessment decision in line with agreed assessment procedures and according to agreed assessment plan 4.4. Provide clear and constructive feedback to candidate regarding the assessment decision and develop any follow-up action plan required
5. Record and report the assessment decision	5.1. Record assessment outcomes promptly and accurately 5.2. Complete and process an assessment report according to agreed assessment procedures 5.3. Inform other relevant parties of the assessment decision according to confidentiality conventions
6. Review the assessment process	6.1. Review the assessment process in consultation with relevant people to improve own future practice 6.2. Document and record the review according to relevant assessment system policies and procedures

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge required for this unit.
Required skills
analysis and interpretation skills to: break down competency standards interpret assessment tools and other assessment information, including those used in RPL identify candidate needs make judgements based on assessment of available evidence observation skills to: recognise candidate's prior learning determine candidate's performance identify when candidate may need assistance during the assessment processes research and evaluation skills to: access required human and material resources for assessment access assessment system policies and procedures access RPL policies and procedures evaluate evidence evaluate assessment process cognitive skills to: weigh up the evidence and make a judgement consider and recommend reasonable adjustments decision-making skills to: recognise a candidate's prior learning make a decision on a candidate's competence literacy skills to: read and interpret relevant information to conduct assessment prepare required documentation and records or reports of assessment outcomes in required format communication and interpersonal skills to: explain the assessment, including RPL process give clear and precise instructions ask effective questions provide clarification discuss process with other relevant people give appropriate feedback discuss assessment outcome use language appropriate to candidate and assessment environment establish a working relationship with candidate
Required knowledge
competency-based assessment, including: vocational education and training as a competency-based system criterion-referenced assessment as distinct from norm-referenced assessment competency standards as the basis of qualifications structure and application of competency standards principles of assessment and how they are applied rules of evidence and how they are applied range of assessment purposes and assessment contexts, including RPL different assessment methods, including suitability for gathering various types of evidence, suitability for content of units, and resource requirements and associated costs reasonable adjustments and when they are applicable types and forms of evidence, including assessment tools that are relevant to gathering different types of evidence used in competency-based assessment, including RPL potential barriers and processes relating to assessment tools and methods assessment system, including policies and procedures established by the industry, organisation or training authority RPL policies and procedures established by the organisation cultural sensitivity and equity considerations relevant policy, legislation, codes of practice and national standards, including commonwealth and state or territory legislation that may affect training and assessment in the vocational education and training sector, such as: copyright and privacy laws in terms of electronic technology security of information plagiarism training packages and competency standards licensing requirements industry and workplace requirements duty of care under common law recording information and confidentiality requirements anti-discrimination, including equal employment opportunity, racial vilification and disability discrimination workplace relations industrial awards and enterprise agreements OHS responsibilities associated with assessing competence, such as: requirements for reporting hazards and incidents emergency procedures procedures for use of relevant personal protective equipment safe use and maintenance of relevant equipment sources of OHS information

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment	Assessment must address the scope of this unit and reflect all components of the unit. Arange of appropriate assessment methods and evidence-gathering techniques must be used to determine competency. A judgement of competency should only be made when the assessor is confident that the required outcomes of the unit have been achieved and that consistent performance has been demonstrated.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the ability to: assess competence of a number of candidates within the vocational education and training context against different units of competency or accredited curricula, following the relevant assessment plan assess at least one candidate for RPL consider reasonable adjustment and the reasons for decisions in at least one assessment cover an entire unit of competency and show: the application of different assessment methods and tools involving a range of assessment activities and events two-way communication and feedback how judgement was exercised in making the assessment decision how and when assessment outcomes were recorded and reported assessment records and reports completed in accordance with assessment system and organisational, legal and ethical requirements how the assessment process was reviewed.
Context of and specific resources for assessment	Evidence must be gathered in the workplace whenever possible. Where no workplace is available, a simulated workplace must be provided.
Method of assessment
Guidance information for assessment	For further information about assessment of this and other TAE units, refer to relevant implementation guidance published on the IBSA website (www.ibsa.org.au).

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Assessment plan may include:	overall planning, describing: what is to be assessed when assessment is to take place where assessment is to take place how assessment is to take place.
Benchmarks for assessment:	refer to a criterion against which the candidate is assessed may be a competency standard/unit of competency, assessment criteria of course curricula, performance specifications, or product specifications.
Assessment tools may include:	both the instrument and the procedures for gathering and interpreting evidence in accordance with designated assessment methods instruments to be used for gathering evidence, such as: profile of acceptable performance measures templates and proformas specific questions or activities evidence and observation checklists checklists for evaluating work samples candidate self-assessment materials procedures, information and instructions for the assessor and candidate relating to the use of assessment instruments and assessment conditions.
Specialist support may include:	assistance by third party, such as carer or interpreter support from specialist educator provision of developed online assessment activities support for remote or isolated candidates and assessors support from subject matter or safety experts advice from regulatory authorities assessment teams and panels support from lead assessors advice from policy development experts.
Assessment methods include:	particular techniques used to gather different types of evidence, such as: direct observation structured activities oral or written questioning portfolios of evidence review of products third-party feedback.
Individual differences may include:	English language, literacy and numeracy barriers physical impairment or disability intellectual impairment or disability medical condition that may impact on assessment, such as arthritis, epilepsy, diabetes and asthma learning difficulties mental or psychological disability religious and spiritual observances cultural images and perceptions age gender.
Feedback may include:	ensuring assessment/RPL process is understood ensuring candidate concerns are addressed enabling questions and answers confirming outcomes identifying further evidence to be provided discussing action plans confirming gap training needed providing information regarding available appeal processes suggesting improvements in evidence gathering and presentation.
Consultation may involve:	moderation with other assessors, or training and assessment coordinators discussions with client, team leaders, managers, RPL coordinators, supervisors, coaches and mentors technical and subject experts English language, literacy and numeracy experts.

Unit Sector(s)

Unit sector	Assessment

Competency field

Competency field

Co-requisite units

Co-requisite units

TAEASS403A Participate in assessment validation

Modification History

Not applicable.

Unit Descriptor

Unit descriptor	This unit describes the performance outcomes, skills and knowledge required to participate in an assessment validation process.

Application of the Unit

Application of the unit	This unit typically applies to assessors participating in assessment validation. It does not address leading the validation process.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite units

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Prepare for validation	1.1. Discuss and confirm the approach to validation according to defined purposes, context, and relevant assessment system policies and procedures 1.2. Analyse relevant benchmarks for assessment and agree on the evidence needed to demonstrate competence 1.3. Arrange materials for validation activities
2. Contribute to validation process	2.1. Demonstrate active participation in validation sessions and activities using appropriate communication skills 2.2. Participate in validation sessions and activities by applying the principles of assessment and rules of evidence 2.3. Check all documents used in the validation process for accuracy and version control
3. Contribute to validation outcomes	3.1. Collectively discuss validation findings to support improvements in the quality of assessment 3.2. Discuss, agree and record recommendations to improve assessment practice 3.3. Implement changes to own assessment practice, arising from validation

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge required for this unit.
Required skills
planning skills to participate in validation activities within agreed timeframes problem-solving skills to identify information that is inconsistent, ambiguous or contradictory evaluation skills to: determine evidence requirements from competency standards review assessment process, methods and tools review collected evidence communication skills to share information in validation meetings
Required knowledge
how to interpret competency standards and other related assessment information to determine the evidence needed to demonstrate competence, including: criterion-referenced assessment as distinct from norm-referenced assessment various reasons for carrying out validation and the different approaches to validation that may be appropriate before, during and after assessment critical aspects of validation, including validation of assessment processes, methods and products relevant OHS legislation, codes of practice, standards and guidelines, impacting on assessment legal and ethical requirements of assessors, particularly in relation to validation activities principles of assessment rules of evidence

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment	Assessment must address the scope of this unit and reflect all components of the unit. Arange of appropriate assessment methods and evidence-gathering techniques must be used to determine competency. A judgement of competency should only be made when the assessor is confident that the required outcomes of the unit have been achieved and that consistent performance has been demonstrated.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the ability to: actively participate in a minimum of two validation sessions or meetings which, in combination, address the critical aspects of validation using different validation approaches and activities clearly explain purposes of validation and the legal and ethical responsibilities of assessors collate documentation relating to validation process in a logical manner demonstrate communication and liaison with relevant people provide feedback and interpret documentation in validation sessions record contribution to validation findings.
Context of and specific resources for assessment	Evidence must be gathered in the workplace wherever possible. Where no workplace is available, a simulated workplace must be provided. Assessment must ensure access to: assessment reports and records other documentation relevant to validation.
Method of assessment
Guidance information for assessment	For further information about assessment of this and other TAE units, refer to relevant implementation guidance published on the IBSA website (www.ibsa.org.au).

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Assessment system policies and procedures may include:	candidate selection rationale and purpose of competency-based assessment assessment records, and data and information management recognition of current competency, recognition of prior learning and credit arrangements assessment reporting procedures assessment appeals candidate grievances and complaints validation evaluation and internal audit costs and resourcing access and equity, and reasonable adjustment partnership arrangements links with human resource or industrial relations system links with overall quality management system.
Benchmarks for assessment:	refers to criterion against which the candidate is assessed may be one or more units of competency or assessment criteria of course curricula.
Materials may include:	assessment tools samples of collected evidence documentation outlining the basis of assessment decisions reports and records of assessment decisions samples of benchmarks of appropriate evidence Assessment Guidelines of the relevant training packages information from the evidence guide of the relevant units of competency.
Validation activities may include:	analysing and reviewing: assessment tools collected evidence assessment decisions and records of assessment outcomes other aspects of assessment policies, processes and outcomes recording evidence of validation processes and outcomes.
Participation may include comparison and evaluation of:	assessment practices assessment plans interpretation of units of competency assessment methods and tools assessment decisions collected evidence.

Unit Sector(s)

Unit sector	Assessment

Competency field

Competency field

Co-requisite units

Co-requisite units

TAEASS502A Design and develop assessment tools

Modification History

Not applicable.

Unit Descriptor

Unit descriptor	This unit describes the performance outcomes, skills and knowledge required to design and develop assessment tools, including tools used in formative, summative and recognition of prior learning (RPL) assessment.

Application of the Unit

Application of the unit	An assessment tool is used to guide the collection of quality evidence in the assessment process. It includes the specific instruments for collecting evidence, as well as information about assessment methods and the procedures to be followed in conducting the assessment. This unit typically applies to assessors, learning resource or product developers, and training and assessment consultants.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite units

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Determine focus of the assessment tool	1.1. Identify target group of candidates, purposes of assessment tool, and contexts in which the tool will be used 1.2. Access relevant benchmarks for assessment and interpret them to establish evidence required to demonstrate competence 1.3. Identify, access and interpret organisational, legal and ethical requirements and relevant contextualisation guidelines 1.4. Identify other related documentation to inform assessment tool development
2. Design assessment tool	2.1. Select assessment methods that support the collection of defined evidence, taking into account the context in which the assessment will take place and meeting the principles of assessment 2.2. Enable candidates to show or support their claim for recognition of current competency through selected assessment methods 2.3. Consider different assessment instruments for the selected assessment methods to generate options for collection of evidence 2.4. Consider how the assessment instruments will be administered
3. Develop assessment tool	3.1. Develop specific assessment instruments that address the evidence to be collected 3.2. Define and document clear and specific procedures instructing assessor and candidate on the administration and use of the instruments 3.3. Consider requirements of assessment system policies and procedures and address storage and retrieval needs, and review, evaluation and version control procedures as part of this process
4. Review and trial assessment tool	4.1. Check draft assessment tools against evaluation criteria and amend as required 4.2. Trial assessment tools to validate content and applicability 4.3. Collect and document feedback from relevant people involved in trialling 4.4. Make amendments to final tool based on analysis of feedback 4.5. Appropriately format and file finalised assessment tool according to assessment system policies and procedures and organisational, legal and ethical requirements

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge required for this unit.
Required skills
analysis and interpretation skills to review and evaluate assessment tools critical thinking skills to translate the interpreted competency standards and other relevant assessment information into meaningful assessment instruments design skills to develop different assessment tool designs research and evaluation skills to evaluate assessment tools on the basis of trials and feedback
Required knowledge
principles of assessment and how they are applied when developing assessment tools different types and rules of evidence different assessment contexts and relationship to developing assessment tools components of competency and dimensions of competency contextualisation of competency standards and contextualisation guidelines Assessment Guidelines of training packages as relevant to developing assessment tools different assessment methods, their purposes and uses evaluation methodologies appropriate to the trial and review of assessment tools principles of reasonable adjustment relevant workplace information, including: organisational policies and procedures workplace tasks and activities standard operating procedures procedures for use of relevant personal protective equipment

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment	Assessment must address the scope of this unit and reflect all components of the unit. Arange of appropriate assessment methods and evidence-gathering techniques must be used to determine competency. A judgement of competency should only be made when the assessor is confident that the required outcomes of the unit have been achieved and that consistent performance has been demonstrated.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the ability to: develop assessment tools that support different assessment methods and address at least three units of competency packaged at different Australian Qualifications Framework (AQF) levels develop assessment tools that: include the instruments for collecting evidence, reflecting the principles of assessment and the rules of evidence, and the related instructions to assessor/s and candidates show how the contextual needs of different environments are addressed report on the trial and review of the assessment tools, including proposed changes.
Context of and specific resources for assessment	Evidence must be gathered in the workplace wherever possible. Where no workplace is available, a simulated workplace must be provided. Assessment must ensure access to: training products, such as training packages and accredited course documentation.
Method of assessment
Guidance information for assessment	For further information about assessment of this and other TAE units, refer to relevant implementation guidance published on the IBSA website (www.ibsa.org.au).

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Assessment tool includes:	instruments to be used for gathering evidence, including: profiles of acceptable performance measures templates and proformas specific questions or activities evidence and observation checklists checklists for the evaluation of work samples recognition portfolios candidate self-assessment materials procedures, information and instructions for the assessor or candidate relating to the use of assessment instruments and the conditions for assessment.
Contexts of assessment/RPL may include:	environment in which the assessment/RPL will be carried out, including real or simulated workplace opportunities for collecting evidence in a number of situations relationships between competency standards and evidence to support RPL who carries out the assessment/RPL relationships between competency standards and work activities in the candidate's workplace relationships between competency standards and learning activities.
Benchmarks for assessment:	refer to criteria against which the candidate is assessed which may be a unit of competency, assessment criteria of course curricula, performance specifications, or product specifications where the benchmark is one or more units of competency the standards may be contextualised to reflect the immediate operating environment.
Organisational, legal and ethical requirements may include:	assessment system policies and procedures industrial relations systems and processes, awards and enterprise agreements licensing and legal ramifications of assessing competence reporting, recording and retrieval systems for assessment requirements of training, assessment and validation, including the AQTF Standards for Registered Training Organisations human resource policies, procedures and legal requirements, including: anti-discrimination equal employment opportunity job role, responsibilities and conditions relevant industry codes of practice confidentiality and privacy requirements of information relating to completed assessments OHS considerations, including: ensuring assessment methods and tools incorporate appropriate measures to maintain the health, safety and welfare of candidates ensuring OHS requirements and specified benchmarks are accounted for within evidence requirements and assessment materials identifying hazards and relevant risk control procedures associated with the assessment environment.
Contextualisation guidelines relate to:	relevant training package or accredited course contextualisation guidelines.
Related documentation may include:	requirements set out in the Assessment Guidelines of the relevant training packages information from the competency standards about: resources required for assessment assessment context appropriate assessment methods assessment activities identified in accredited modules derived from the relevant competency standards assessment activities in support materials related to the relevant competency standards any requirements of OHS, legislation, codes of practice, standards and guidelines indicators and levels of competence of the Australian Core Skills Framework organisational requirements for demonstration of work performance product specifications.
Assessment instrument may be:	profiles of acceptable performance measures templates and proformas specific questions or activities evidence and observation checklists checklists for the evaluation of work samples recognition portfolios candidate self-assessment materials.
Procedures may include:	those that guide the application of the instruments, such as: instructions for the candidates instructions for administering the assessment tool, including resources needed to conduct assessment and the context for the use of tools guidance for development or review of decision-making process guidance on reasonable adjustments specified variations or restrictions on the tools rules for verifying assessment decisions OHS requirements, for example, identified hazards in the assessment environment and appropriate controls and reporting mechanisms information on access and equity considerations.
Assessment system policies and procedures may include:	assessment records, and data and information management recognition of current competency, RPL and credit arrangements assessor needs, qualifications and maintenance of currency assessment reporting procedures assessment appeals candidate grievances and complaints validation evaluation and internal audit costs and resourcing access and equity, and reasonable adjustment partnership arrangements links with human resource or industrial relations systems links with overall quality management system.
Evaluation criteria may include:	effectiveness and relevance to the competency standards whether assessment tool is appropriate to selected assessment methods whether assessment tool is appropriate to target group and assessment context appropriateness of language and literacy for intended audience.

Unit Sector(s)

Unit sector	Assessment

Competency field

Competency field

Co-requisite units

Co-requisite units

TAEDEL301A Provide work skill instruction

Modification History

Not applicable.

Unit Descriptor

Unit descriptor	This unit describes the performance outcomes, skills and knowledge required to conduct individual and group instruction and demonstrate work skills, using existing learning resources in a safe and comfortable learning environment. The unit covers the skills and knowledge required to determine the success of both the training provided and one's own personal training performance. It emphasises the training as being driven by the work process and context.

Application of the Unit

Application of the unit	This unit supports a wide range of applications across any workplace setting and so can be used by any organisation. Its use is not restricted to training organisations.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite units

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Organise instruction and demonstration	1.1. Gather information about learner characteristics and learning needs 1.2. Confirm a safe learning environment 1.3. Gather and check instruction and demonstration objectives and seek assistance if required 1.4. Access and review relevant learning resources and learning materials for suitability and relevance, and seek assistance to interpret the contextual application 1.5. Organise access to necessary equipment or physical resources required for instruction and demonstration 1.6. Notify learners of details regarding the implementation of the learning program and/or delivery plan
2. Conduct instruction and demonstration	2.1. Use interpersonal skills with learners to establish a safe and comfortable learning environment 2.2. Follow the learning program and/or delivery plan to cover all learning objectives 2.3. Brief learners on any OHS procedures and requirements prior to and during training 2.4. Use delivery techniques to structure, pace and enhance learning 2.5. Apply coaching techniques to assist learning 2.6. Use communication skills to provide information, instruct learners and demonstrate relevant work skills 2.7. Provide opportunities for practice during instruction and through work activities 2.8. Provide and discuss feedback on learner performance to support learning
3. Check training performance	3.1. Use measures to ensure learners are acquiring and can use new technical and generic skills and knowledge 3.2. Monitor learner progress and outcomes in consultation with learner 3.3. Review relationship between the trainer/coach and the learner and adjust to suit learner needs
4. Review personal training performance and finalise documentation	4.1. Reflect upon personal performance in providing instruction and demonstration, and document strategies for improvement 4.2. Maintain, store and secure learner records according to organisational and legal requirements

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge required for this unit.
Required skills
verbaland non-verbal communication techniques, such as: asking relevant and appropriate questions providing explanations demonstrating using listening skills providing information clearly safety skills to implement OHS requirements, by acting and responding safely in order to: identify hazards conduct prestart-up checks if required observe and interpret learner behaviour that may put people at risk time-management, skills to: ensure all learning objectives are covered pace learning reflection skills in order to: identify areas for improvement maintain personal skill development literacy skills to: complete and maintain documentation read and follow learning programs and plans read and analyse learner information technology skills to operate audio-visual and technical equipment interpersonal skills to: engage, motivate and connect with learners provide constructive feedback maintain appropriate relationships establish trust use appropriate body language maintain humour demonstrate tolerance manage a group recognise and be sensitive to individual difference and diversity observation skills to: monitor learner acquisition of new skills, knowledge and competency requirements assess learner communication and skills in interacting with others identify learner concerns recognise learner readiness to take on new skills and tasks
Required knowledge
learner characteristics and needs content and requirements of the relevant learning program and/or delivery plan sources and availability of relevant learning resources and learning materials content of learning resources and learning materials training techniques that enhance learning and when to use them introductory knowledge of learning principles and learning styles key OHS issues in the learning environment, including: roles and responsibilities of key personnel responsibilities of learners relevant policies and procedures, including hazard identification, risk assessment, reporting requirements, safe use of equipment and emergency procedures risk controls for the specific learning environment

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment	Assessment must address the scope of this unit and reflect all components of the unit. A range of appropriate assessment methods and evidence-gathering techniques must be used to determine competency. A judgement of competency should only be made when the assessor is confident that the required outcomes of the unit have been achieved and that consistent performance has been demonstrated.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the ability to: carry out aminimum of three training sessions, involving demonstrating and instructing particular work skills for different groups; with each session addressing: different learning objectives a range of techniques and effective communication skills appropriate to the audience.
Context of and specific resources for assessment	Evidence must be gathered in the workplace wherever possible. Where no workplace is available, a simulated workplace must be provided.
Method of assessment
Guidance information for assessment	For further information about assessment of this and other TAE units, refer to relevant implementation guidance published on the IBSA website (www.ibsa.org.au).

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Learner characteristics may include:	language, literacy and numeracy levels learning styles past learning and work experiences specific needs workplace culture.
Safe learning environment may include:	exit requirements personal protective equipment safe access safe use of equipment.
Instruction and demonstration objectives may include:	competencies to be achieved generic and technical skills, which may be: provided by the organisation developed by a colleague individual or group objectives learning outcomes.
Learning resources may include:	any material used to support learning, such as: learner and user guides trainer and facilitator guides example training programs specific case studies professional development materials assessment materials a variety of formats those produced locally those acquired from other sources.
Learning materials may include:	handouts for learners materials sourced from the workplace, e.g. workplace documentation, operating procedures, and specifications.
Details may include:	location and time outcomes of instruction or demonstration reason for instruction or demonstration who will be attending instruction session.
OHS procedures may include:	emergency procedures hazards and their means of control incident reporting use of personal protective equipment safe work practices safety briefings site-specific safety rules.
Delivery techniques may include:	coaching demonstration explanation group or pair work providing opportunities to practise skills and solve problems questions and answers.
Coaching may include:	learning arrangements requiring immediate interaction and feedback on-the-job instruction and 'buddy' systems relationships targeting enhanced performance short-term learning arrangements working on a one-to-one basis.
Measures may include:	informal review or discussion learner survey on-the-job observation review of peer coaching arrangements.

Unit Sector(s)

Unit sector	Delivery and facilitation

Competency field

Competency field

Co-requisite units

Co-requisite units

TAEDEL401A Plan, organise and deliver group-based learning

Modification History

Not applicable.

Unit Descriptor

Unit descriptor	This unit describes the performance outcomes, skills and knowledge required to plan, organise and deliver training for individuals within a group.

Application of the Unit

Application of the unit	This unit typically applies to a person working as an entry-level trainer, teacher or facilitator in or with a training and assessment organisation. The person will be working from a learning program developed by someone else, and structuring the learning around that program.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite units

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Interpret learning environment and delivery requirements	1.1. Access, read and interpret learning program documentation to determine delivery requirements 1.2. Use available information and documentation to identify group and individual learner needs and learner characteristics 1.3. Identify and assess constraints and risks to delivery 1.4. Confirm personal role and responsibilities in planning and delivering training with relevant personnel
2. Prepare session plans	2.1. Refine existing learning objectives according to program requirements and specific needs of individual learners 2.2. Develop session plans and document these for each segment of the learning program 2.3. Use knowledge of learning principles and theories to generate ideas for managing session delivery
3. Prepare resources for delivery	3.1. Contextualise existing learning materials to meet the needs of the specific learner group 3.2. Finalise learning materials and organise facility, technology and equipment needs in time for delivery of learning sessions 3.3. Confirm overall delivery arrangements with relevant personnel
4. Deliver and facilitate training sessions	4.1. Conduct each session according to session plan, modified where appropriate to meet learner needs 4.2. Use the diversity of the group as another resource to support learning 4.3. Employ a range of delivery methods as training aids to optimise learner experiences 4.4. Demonstrate effective facilitation skills to ensure effective participation and group management
5. Support and monitor learning	5.1. Monitor and document learner progress to ensure outcomes are being achieved and individual learner needs are being met 5.2. Make adjustments to the delivery sessions to reflect specific needs and circumstances 5.3. Manage inappropriate behaviour to ensure learning can take place 5.4. Maintain and store learner records according to organisational requirements

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge required for this unit.
Required skills
presentation skills to ensure delivery is engaging and relevant, including: synthesising information and ideas preparing equipment, such as data projectors and computer presentation applications speaking with appropriate tone and pitch using language appropriate to audience encouraging and dealing appropriately with questions group facilitation skills to ensure that: every individual has an opportunity for participation and input group cohesion is maintained behaviour that puts others at risk is observed, interpreted and addressed discussion and group interaction are enhanced conflict resolution and negotiation skills to: identify critical points, issues, concerns and problems identify options for changing behaviours oral communication and language skills to: motivate learners to transfer skills and knowledge engage with the learner interpersonal skills to maintain appropriate relationships and ensure inclusivity observation skills to monitor individual and group progress
Required knowledge
introductory knowledge of learning theories sound knowledge of learning principles sound knowledge of learner styles industry area and subject matter of the delivery learner group profile, including characteristics and needs of individual learners in the group content and requirements of the learning program and/or delivery plan different delivery methods and techniques appropriate to face-to-face group delivery techniques for the recognition and resolution of inappropriate behaviours behaviours in learners that may indicate learner difficulties organisational record-management systems and reporting requirements evaluation and revision techniques specific resources, equipment and support services available for learners with special needs relevant policy, legal requirements, codes of practice and national standards, including commonwealth and state or territory legislation that may affect training and assessment in the vocational education and training sector OHS relating to the facilitation of group-based learning, including: assessment and risk control measures reporting requirements for hazards safe use and maintenance of relevant equipment emergency procedures sources of OHS information role of key workplace persons policies and procedures relevant to the learning environment

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment	Assessment must address the scope of this unit and reflect all components of the unit. Arange of appropriate assessment methods and evidence-gathering techniques must be used to determine competency. A judgement of competency should only be made when the assessor is confident that the required outcomes of the unit have been achieved and that consistent performance has been demonstrated.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the ability to: facilitate group-based learning by preparing and delivering a series of training sessions, including: at least two consecutive sessions, of a duration commensurate with a substantive training session (e.g. 40-60 minutes), that follow one of the learning program designs at least one session delivered to a different learner group, with evidence of how the characteristics and needs of this group were addressed identify and respond to diversity and individual needs access and use documented resources and support personnel to guide inclusive practices.
Context of and specific resources for assessment	Evidence must be gathered in the workplace wherever possible. Where no workplace is available, a simulated workplace must be provided. Assessment must ensure access to: training products, such as training packages and accredited course documentation.
Method of assessment
Guidance information for assessment	For further information about assessment of this and other TAE units, refer to relevant implementation guidance published on the IBSA website (www.ibsa.org.au).

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Learning program documentation may include:	competencies or other benchmarks to be achieved for each chunk or segment of the learning program: specific learning outcomes derived from the benchmarks overview of content to be covered learning resources, learning materials and activities delivery methods number and duration of training sessions or classes required, and overall timelines OHS issues to be addressed in delivery identification of assessment points to measure learner progress assessment methods and tools to be used to collect evidence of competency, where assessment is required.
Session plans may include:	outline of objectives and content to be addressed plan of delivery methods and learning activities to be used within the session timelines and duration for each learning activity formative assessment points and opportunities learning materials required.
Inappropriate behaviour may include:	violent or inappropriate language verbal or physical abuse or bullying insensitive verbal or physical behaviour towards other learners or the trainer/facilitator, including cultural, racial, disability or gender-based insensitivities dominant or overbearing behaviour disruptive behaviour non-compliance with safety instructions.

Unit Sector(s)

Unit sector	Delivery and facilitation

Competency field

Competency field

Co-requisite units

Co-requisite units

TAEDEL402A Plan, organise and facilitate learning in the workplace

Modification History

Not applicable.

Unit Descriptor

Unit descriptor	This unit describes the performance outcomes, skills and knowledge required to plan, organise and facilitate learning for individuals in a workplace.

Application of the Unit

Application of the unit	This unit typically applies to a person working as an entry level trainer, teacher or facilitator, team leader or workplace supervisor, or any employee responsible for guiding learning through work.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite units

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Establish effective work environment for learning	1.1. Establish and agree upon objectives and scope of the work-based learning 1.2. Analyse work practices and routines to determine their effectiveness in meeting established learning objectives 1.3. Identify and address OHS implications of using work as the basis for learning
2. Develop a work-based learning pathway	2.1. Address contractual requirements and responsibilities for learning at work 2.2. Arrange for integration and monitoring of external learning activities with the work-based learning pathway 2.3. Obtain agreement from relevant personnel to implement the work-based learning pathway
3. Establish the learning-facilitation relationship	3.1. Identify context for learning and individual's learning style 3.2. Select appropriate technique or process to facilitate learning and explain the basis of the technique to learner 3.3. Develop, document and discuss individualised learning plan with learner 3.4. Access, read and interpret documentation outlining the OHS responsibilities of the various parties in the learning environment 3.5. Monitor supervisory arrangements appropriate to learner's levels of knowledge, skill and experience to provide support and encouragement and ensure learner's health and safety
4. Implement work-based learning pathway	4.1. Sequence introduction of workplace tasks, activities and processes to reflect the agreed work-based learning pathway 4.2. Explain objectives of work-based learning and the processes involved to learner 4.3. Encourage learner to take responsibility for learning and to self-reflect 4.4. Develop techniques that facilitate learner's transfer of skills and knowledge
5. Maintain and develop the learning/facilitation relationship	5.1. Prepare for each session 5.2. Structure learning activities to support and reinforce new learning, build on strengths, and identify areas for further development 5.3. Observe learner cues and change approaches where necessary to maintain momentum 5.4. Practise ethical behaviour at all times 5.5. Monitor effectiveness of the learning/facilitation relationship through regular meetings between the parties
6. Close and evaluate the learning/facilitation relationship	6.1. Carry out the closure smoothly, using appropriate interpersonal and communication skills 6.2. Seek feedback from learner on the outcomes achieved and value of the relationship 6.3. Evaluate and document process, including impact, self evaluation and reflection, and file according to legal and organisational requirements
7. Monitor and review the effectiveness of the work-based learning pathway	7.1. Document work performance and learning achievement and keep records according to organisational requirements 7.2. Evaluate effectiveness of the work-based pathway against the objectives, processes and techniques used 7.3. Recommend improvements to work-based practice in light of the review process

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge required for this unit.
Required skills
oral communication and language skills to: motivate the learner transfer skills and knowledge interpersonal skills to maintain appropriate relationships observation skills to monitor individual progress literacy skills to: read and interpret organisational documents, legal documents and contracts complete and maintain documentation organisational skills to provide guidance and feedback to individuals communication skills, including: using effective verbal and non-verbal language using critical listening and questioning techniques giving constructive and supportive feedback assisting learners to paraphrase advice or instructions back to the trainer/facilitator providing clear and concrete options and advice using appropriate industry/profession terminology and language ensuring language, literacy and numeracy used is appropriate to learners
Required knowledge
systems, processes and practices within the organisation where work-based learning is taking place operational demands of the work and impact of changes on work roles organisational work culture, including industrial relations environment systems for identifying skill needs introductory knowledge of different learning styles and how to encourage learning in each, for example: visual learners audio learners kinaesthetic learners theoretical learners relevant policy, legislation, codes of practice and national standards that may affect training and assessment in the vocational education and training sector OHS relating to the work role, including: hazards relating to the industry and specific workplace reporting requirements for hazards and incidents specific procedures for work tasks safe use and maintenance of relevant equipment emergency procedures sources of OHS information

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment	Assessment must address the scope of this unit and reflect all components of the unit. Arange of appropriate assessment methods and evidence-gathering techniques must be used to determine competency. A judgement of competency should only be made when the assessor is confident that the required outcomes of the unit have been achieved and that consistent performance has been demonstrated.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the ability to: prepare and facilitate work-based learning provide evidence of a minimum of two examples of developing work-based learning pathways, that include: identifying needs for learning analysing work practices, work environment and work activities organising and allocating work in a way that reflects learning needs and provides effective learning opportunities through work processes provide a minimum of two examples of a learning facilitation relationship being conducted: with different individuals demonstrating communication skills and flexibility demonstrating one or more of the processes or techniques identified.
Context of and specific resources for assessment	Evidence must be gathered in the workplace wherever possible. Where no workplace is available, a simulated workplace must be provided. Assessment must ensure access to information about work activities.
Method of assessment
Guidance information for assessment	For further information about assessment of this and other TAE units, refer to relevant implementation guidance published on the IBSA website (www.ibsa.org.au).

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
OHS implications may include:	OHS obligations workplace OHS policies and procedures ensuring work practices, routines and proposed changes do not pose a risk to learners and others.
Contractual requirements may include:	training plans under apprenticeships/traineeships requirements of government-funded training programs, such as Workplace English Language and Literacy (WELL).
Work-based learning pathway may include:	identifying specific goals for work-based learning identifying job tasks or activities to be included in learning process appropriate sequencing of job tasks/activities to reflect learner incremental development direct guidance and modelling from experienced co-workers and experts opportunities for practice.
Individualised learning plan may include:	information about individual's learning style, learner characteristics, and the context for learning clear boundaries and expectations of the learning/facilitation relationship documented equity or additional support needs for the learner performance benchmarks to be achieved activities and processes which together will achieve the benchmarks.
Ethical behaviour includes:	trust integrity privacy and confidentiality of the session following organisational policies knowing own limitations having a range of other intervention referrals ready when needed honesty fairness to others.
Impact may be:	successful achievement, rate of achievement, or lack of achievement of identified goals achievement of other outcomes as a result of the relationship development of new goals new or increased motivation to learn greater capacity to learn increase in learner's self-confidence.
Self-evaluation and reflection may include:	asking critical questions about: own ability what worked or didn't work how the relationship building process could be improved reviewing records and journals on sessions and critically evaluating own performance reviewing feedback from learner and identifying critical aspects and areas for improvement.

Unit Sector(s)

Unit sector	Delivery and facilitation

Competency field

Competency field

Co-requisite units

Co-requisite units

TAEDES401A Design and develop learning programs

Modification History

Not applicable.

Unit Descriptor

Unit descriptor	This unit describes the performance outcomes, skills and knowledge required to conceptualise, design, develop and review learning programs to meet an identified need for a group of learners. The unit addresses the skills and knowledge needed to identify the parameters of a learning program, determine the design, outline the content and review its effectiveness.

Application of the Unit

Application of the unit	This unit typically applies to a trainer or facilitator who designs or develops learning programs. A learning program can be discrete, providing a planned learning approach that relates to specific learning and training needs, or it may form part of the learning design for a qualification.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite units

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Define parameters of the learning program	1.1. Clarify purpose and type of learning program with key stakeholders 1.2. Access and confirm the competency standards and other training specifications on which to base the learning program 1.3. Identify language, literacy and numeracy requirements of the program 1.4. Identify and consider characteristics of the target learner group
2. Work within the vocational education and training (VET) policy framework	2.1. Access relevant VET policies and frameworks, and apply to work practices 2.2. Identify changes to training packages and accredited courses and apply these to program development 2.3. Conduct work according to organisational quality assurance policies and procedures
3. Develop program content	3.1. Research, develop and document specific subject matter content according to agreed design options 3.2. Evaluate existing learning resources for content relevance and quality 3.3. Specify assessment requirements of the learning program
4. Design structure of the learning program	4.1. Break the learning content into manageable segments and document timeframe for each segment 4.2. Determine and confirm delivery strategies and required assessment methods and tools 4.3. Document complete learning program in line with organisational requirements 4.4. Review complete program with key stakeholders and adjust as required 4.5. Ensure a safe learning progression by analysing risks in the learning environment and including a risk control plan

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge required for this unit.
Required skills
organisational skills to ensure resources are available and suitable evaluation skills to determine the time required for each learning segment and the overall timelines of the learning program cognitive skills to develop the learning program content and design its structure language and literacy skills to read and interpret a range of documentation, including technical and subject matter documents, references and texts
Required knowledge
information about training package developers and course accreditation agencies responsible for specific learning program parameters training packages and relevant competency standards to be used as the basis of the learning program other performance standards and criteria to be used as the basis of the learning program, where relevant distinction and relationship between a training package/accredited course, learning strategy and learning program, where linked different purposes and focus of learning programs sound knowledge of learning principles instructional design principles relating to different design options for learning program design and structure availability and types of different relevant learning resources, learning materials and pre-developed learning activities methodology relating to developing and documenting new learning activities and related learning materials different delivery modes and methods relevant policies, legal requirements, codes of practice and national standards, including commonwealth and state or territory legislation that may affect training and assessment in the VET sector relevant OHS knowledge relating to the work role, and OHS considerations that need to be included in the learning program

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment	Assessment must address the scope of this unit and reflect all components of the unit. Arange of appropriate assessment methods and evidence-gathering techniques must be used to determine competency. A judgement of competency should only be made when the assessor is confident that the required outcomes of the unit have been achieved and that consistent performance has been demonstrated.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the ability to: design, develop and review learning programs within the VET context prepare and develop a minimum of two learning programs: that contain differentiated learning program designs to reflect particular needs, contexts and timelines at least one of which must be based on competency standards or accredited courses and must cover at least one entire unit of competency or accredited course module.
Context of and specific resources for assessment	Evidence must be gathered in the workplace whenever possible. Where no workplace is available, a simulated workplace must be provided.
Method of assessment
Guidance information for assessment	For further information about assessment of this and other TAE units, refer to relevant implementation guidance published on the IBSA website (www.ibsa.org.au).

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Purpose may include:	developing vocational competency or vocational skills developing language, literacy and numeracy skills developing general education meeting legislative, licensing and registration requirements, such as OHS requirements.
Other training specifications may include:	curriculum specifications product specifications organisational work requirements and training needs induction needs language, literacy and numeracy development needs regulatory and licensing requirements.
Vocational education and training policies may include:	policies and procedures set by national organisations, such as the National Quality Council Australian Quality Training Framework other relevant policies.
Delivery strategies may include:	focus of delivery in terms of size and type of group context of delivery, for example: in the workplace in a training room in a community setting mode of delivery, for example: face-to-face online blended delivery mode delivery methods, for example: lock-step, learner-paced and mixed interactive, participative and collaborative blended delivery methods.

Unit Sector(s)

Unit sector	Learning design

Competency field

Competency field

Co-requisite units

Co-requisite units

TAEDES402A Use training packages and accredited courses to meet client needs

Modification History

Not applicable.

Unit Descriptor

Unit descriptor	This unit describes the performance outcomes, skills and knowledge required to use training packages and accredited courses as tools to support industry, organisation and individual competency development needs.

Application of the Unit

Application of the unit	This unit typically applies to a person working in or with training and/or assessment organisations as an entry-level trainer, teacher, facilitator or assessor. It assumes that the person is working from a pre-defined training product, such as a training package or accredited course, and applying that product to meet client needs.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite units

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Select appropriate training package or accredited course	1.1. Confirm training and/or assessment needs of client 1.2. Identify and source training packages and/or accredited courses which could satisfy client needs 1.3. Use training products in line with the training and assessment organisation's quality assurance policies and procedures
2. Analyse and interpret the qualifications framework	2.1. Read and interpret qualification rules 2.2. Review and determine applicable licensing requirements and prerequisites 2.3. Determine suitable electives that meet client needs and job roles
3. Analyse and interpret units of competency and accredited modules	3.1. Select individual unit or accredited module to meet client needs 3.2. Read, analyse and interpret all parts of the unit or accredited module for application to client needs 3.3. Analyse links between unit and/or accredited module to develop effective applications for the client 3.4. Document analysis of unit or accredited module in a clear and accessible manner
4. Contextualise units and modules for client applications	4.1. Use information from the client to contextualise the unit or accredited module to meet client needs 4.2. Use advice on contextualisation produced by the training package developer or course developer to meet client needs
5. Analyse and interpret assessment guidance	5.1. Read, analyse and apply the assessment guidance of the relevant training package or accredited course 5.2. Determine any special requirements for assessment or reasonable adjustment to suit client needs

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge required for this unit.
Required skills
communication and interpersonal skills to collaborate with others in using training products planning skills to develop a structure for a particular application of training packages and accredited courses cognitive skills to analyse, interpret and apply the various components of selected training packages and accredited courses research skills to analyse and interpret training package and accredited course content to meet client needs
Required knowledge
Australian Qualifications Framework (AQF) guidelines, including characteristics of AQF qualification levels functions and responsibilities of training package developers and course accreditation agencies, and their roles as key vocational education and training (VET) organisations dimensions of competency format and structure of accredited courses format and structure of competency standards function of training packages and accredited curriculum as benchmarks in a competency-based VET training and assessment system methodology relating to analysing and using competency standards for a range of applications and purposes to meet the needs of a diverse range of VET clients language and terminology used in training packages and accredited courses parts of training packages that can be contextualised and parts that cannot structure of training packages and the role and purpose of each endorsed component sources of training package information

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment	Assessment must address the scope of this unit and reflect all components of the unit. Arange of appropriate assessment methods and evidence-gathering techniques must be used to determine competency. A judgement of competency should only be made when the assessor is confident that the required outcomes of the unit have been achieved and that consistent performance has been demonstrated.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the ability to: analyse a training package and or accredited course to examine its component parts, identify relevant units of competency or modules, and contextualise those to meet a specific client need demonstrate a minimum of two examples of analysing training specifications, including at least one training package; the other may be another training package or an accredited course that meets a specific client need.
Context of and specific resources for assessment	Evidence must be gathered in the workplace wherever possible. Where no workplace is available, a simulated workplace must be provided. Assessment must ensure access to: training products, such as training packages and accredited course documentation.
Method of assessment
Guidance information for assessment	For further information about assessment of this and other TAE units, refer to relevant implementation guidance published on the IBSA website (www.ibsa.org.au).

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Client may include:	individual learners candidates for assessment organisations or enterprises with specific training needs.
Training and assessment organisation may include:	registered training organisation (RTO) organisation working in a partnership arrangement with an RTO to provide recognised training and assessment services organisation that provides non-recognised training and assessment services.
Quality assurance policies may include:	Australian Quality Training Framework requirements as they apply to RTOs organisational internal quality policies and procedures.
Contextualising units:	means linking the requirements of the competency standard to the work environment of a particular client or client group may include: identifying specific types of tools and equipment relevant to the competency identifying specific organisational policies, procedures, processes and forms relevant to the competency linking organisation-specific terminology to the competency identifying specific people relevant to the competency.

Unit Sector(s)

Unit sector	Learning design

Competency field

Competency field

Co-requisite units

Co-requisite units

TAELLN401A Address adult language, literacy and numeracy skills

Modification History

Not applicable.

Unit Descriptor

Unit descriptor	This unit describes the performance outcomes, skills and knowledge required to recognise the core language, literacy and numeracy (LLN) demands of training and assessment, and to tailor training and assessment to suit individual skill levels, including accessing relevant support resources.

Application of the Unit

Application of the unit	This unit introduces trainers and assessors to core language, literacy and numeracy issues in training and assessment practice. Competence in this unit does not indicate that a person is a qualified specialist adult language, literacy or numeracy practitioner.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite units

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Determine the core LLN requirements of the training	1.1. Determine core LLN skill requirements of the training specification 1.2. Determine core LLN requirements of the training context 1.3. Use validated tools and other sources of information to determine existing core LLN skills of learners
2. Access specialist learning support	2.1. Determine the need for specialist core LLN assistance for the learner, based on evidence collected 2.2. Apply appropriate strategies for collaboration with specialist language, literacy and numeracy practitioners
3. Customise program to develop core LLN skills	3.1. Select and customise or develop learning and assessment materials that are appropriate to core LLN skills of training specification, training context and learners 3.2. Apply learning support strategies to assist learners to develop required core LLN skills 3.3. Continuously monitor and evaluate approaches to determine areas for improvement

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge required for this unit.
Required skills
language, literacy and numeracy skills to: deliver effective training and assessment analyse and apply the Australian Core Skills Framework (ACSF) at a level appropriate to the outcomes of the unit make judgements about the LLN requirements of learner skill levels and training communicate with other professionals about LLN requirements liaise with personnel, including managers or supervisors, from the training and/or assessment organisation liaise with appropriate external authorities interpret a wide range of documents self-management and organisational skills to meet the LLN requirements of learners interpersonal skills to: encourage learner development demonstrate sensitivity to cultural issues
Required knowledge
definitions of core LLN skills, according to the ACSF methodology for determining skill levels using the ACSF national policy on the integration of LLN into training package competencies legislation and codes of practice, for example: equal opportunity legislation privacy legislation organisational requirements OHS relating to the work role, including: reporting requirements for hazards emergency procedures safe use and maintenance of equipment sources of OHS information OHS obligations of employers and employees, including supervisors

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment	Assessment must address the scope of this unit and reflect all components of the unit. A range of appropriate assessment methods and evidence-gathering techniques must be used to determine competency. A judgement of competency should only be made when the assessor is confident that the required outcomes of the unit have been achieved and that consistent performance has been demonstrated.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the ability to: address core LLN issues in training and assessment practice on at least two different occasions provide evidence that includes: documentation setting out activities, resources and individual learning plans for a particular learner third-party observations of the candidate with a range of learners documentation of the use of the ACSF to determine LLN level.
Context of and specific resources for assessment	Evidence must be gathered in the workplace wherever possible. Where no workplace is available, a simulated workplace must be provided. Assessment must ensure access to: specialist LLN practitioners for consultation and verification of approaches tools based on the ACSF levels training package support materials.
Method of assessment
Guidance information for assessment	For further information about assessment of this and other TAE units, refer to relevant implementation guidance published on the IBSA website (www.ibsa.org.au).

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Core LLN skills include:	core skills, as described by the ACSF range of learning, reading, writing, oral communication and numeracy skills required to participate in work and the wider community.
Training specification may include:	training package units of competency learning outcomes from accredited courses with a vocational outcome non-accredited industry specific learning programs.
Training context describes:	environment in which the training takes place, which may include: work setting community setting training organisation.
Validated tools to ascertain LLN levels include:	tools based on the ACSF information gained from an LLN specialist, including results from prior assessment.
Specialist core LLN assistance can include:	specialist in-house support services Workplace English Language and Literacy (WELL) program support specialist consultants team teaching approaches mentoring government and community support services.
Learning support strategies can include:	demonstrating LLN practices to be learned in a workplace context using plain English appropriate for the learner using audio recording of texts using video and/or audio material to support the training providing simplified explanations of underpinning principles and concepts providing explanations and examples of text types ensuring that decision-making responsibilities are shared with learners encouraging use of learners' personal word lists and dictionaries mentoring in a learning situation acknowledging and building on strengths of learners providing opportunities to discuss, attach importance to, and build on different culturally-based behaviours and values.

Unit Sector(s)

Unit sector	Language, literacy and numeracy practice

Competency field

Competency field

Co-requisite units

Co-requisite units

TAESUS501A Analyse and apply sustainability skills to learning programs

Modification History

Not applicable.

Unit Descriptor

Unit descriptor	This unit describes the performance outcomes, skills and knowledge required to identify explicit and embedded sustainability skills within training packages and accredited courses, and apply requirements to learning programs associated with the development of competence.

Application of the Unit

Application of the unit	This unit typically applies to trainers, facilitators, assessors, instructional designers, and training and assessment consultants.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite units

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Research sustainability skill requirements of an industry area	1.1. Identify sustainability issues and practices in relation to a specific industry area 1.2. Investigate current and emerging practices in relation to sustainability in the specific industry area 1.3. Evaluate various approaches to building these into training practice and processes 1.4. Identify specialist sustainability practitioners and seek advice as required
2. Determine sustainability skills relevant to training	2.1. Analyse and document relevant sustainability skills in the training specification 2.2. Identify potential or implicit sustainability skills in the training specification 2.3. Document these skills as part of the learning and assessment strategy
3. Customise program to incorporate sustainability skills	3.1. Select and customise or develop learning and assessment materials linked to the required sustainability skills and appropriate for the training specification and training context 3.2. Document customised program

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge required for this unit.
Required skills
communication skills to: make judgements about the sustainability skill requirements of training communicate with other professionals about sustainability skill requirements liaise with personnel, including managers and supervisors, from the training and assessment organisation analyse a wide range of documents self-management and organisational skills to analyse and apply sustainability skills to learning programs research skills to analyse training specifications and determine embedded, explicit and implicit sustainability skills
Required knowledge
definitions of sustainability and different contexts in which a variety of definitions can be used training package contents, including industry-specific approaches to identifying sustainability skills within them national policy on sustainability, including specific policy in relation to the development of sustainability skills in the vocational education and training sector legislation, codes of practice and associated requirements, such as: environmental legislation equal employment opportunity legislation privacy legislation organisational requirements OHS relating to the work role, including: reporting requirements for hazards sources of OHS information OHS obligations of employers and employees, including supervisors

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment	Assessment must address the scope of this unit and reflect all components of the unit. A range of appropriate assessment methods and evidence-gathering techniques must be used to determine competency. A judgement of competency should only be made when the assessor is confident that the required outcomes of the unit have been achieved and that consistent performance has been demonstrated.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the ability to: identify sustainability skill issues in at least two different training products provide documentation setting out training products and learning strategies that incorporate sustainability skills provide outlines of how those sustainability skills are to be incorporated into training and assessment approaches.
Context of and specific resources for assessment	Evidence must be gathered in the workplace wherever possible. Where no workplace is available, a simulated workplace must be provided.
Method of assessment
Guidance information for assessment	For further information about assessment of this and other TAE units, refer to relevant implementation guidance published on the IBSA website (www.ibsa.org.au).

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Specific industry means:	a specific industry area or sector area in which the candidate usually trains or assesses.
Sustainability skills include:	technical skills, knowledge, values and attitudes needed in the workforce to develop and support sustainable social, economic and environmental outcomes in business, industry and the community, as defined in the National Green Skills Agreement December 2009.
Training specification may include:	training package units of competency learning outcomes from accredited courses with a vocational outcome non-accredited industry specific learning programs.
Potential or implicit sustainability skills may include:	areas of the training specification where the achievement of the performance criteria has an implied sustainable or green skills context (e.g. increasing fuel efficiency in a performance criteria related to effective use of powered equipment).

Unit Sector(s)

Unit sector	Sustainability practice

Competency field

Competency field

Co-requisite units

Co-requisite units

TLIA1007C Coordinate goods to bond premises

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to coordinate goods to bond premises in accordance with regulatory and workplace requirements including identifying and listing goods for bonding, arranging transfer of goods to bond store, and preparing and issuing bond lists.

Application of the Unit

Work must be carried out in compliance with the relevant regulations and workplace requirements concerning coordination of goods to bond premises.

Work is performed under some supervision generally within a team environment. It involves the application of workplace procedures and regulatory requirements to the coordination of goods to bond premises as part of work activities in the warehousing, distribution and/or storage industries.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Identify and list goods for bonding	1.1	Goods are listed for bonding when not delivered or collected on completion of agreed storage period
1.2	Prior to listing for bonding, inspection is arranged with the Australian Customs Service for goods identified as surplus
1.3	Goods left after time advertised for collection are listed for bonding in accordance with workplace policy and Australian Customs Service requirements
2	Arrange transfer of goods to bond store	2.1	Arrangements for the transfer of goods to bond store are made in accordance with regulatory requirements and workplace procedures
2.2	Carrier is notified of storage or yard location, marks and quantity
3	Prepare and issue bond list	3.1	Bond list is prepared in accordance with workplace requirements and Australian Customs Service regulations
3.2	Bond list, endorsed with the relevant information, is issued to carrier

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Australian and international codes and regulations relevant to the coordination of goods to bond premises
Relevant OH&S and environmental protection procedures and guidelines
Workplace procedures and policies for the coordination of goods to bond premises
Focus of operation of work systems, equipment, management and site operating systems for coordination of goods to bond premises
Problems that may occur when coordinating goods to bond premises and appropriate action that can be taken to resolve the problems

Required skills:
Communicate effectively with others when coordinating the delivery of goods to bond premises
Read and comprehend simple statements in English
Read and interpret instructions, procedures and labels relevant to the coordination of goods to bond premises
Complete documentation when coordinating the delivery of goods to bond premises
Work collaboratively with others when coordinating the delivery of goods to bond premises
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems when coordinating the delivery of goods to bond premises in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unplanned events when coordinating the delivery of goods to bond premises
Modify activities depending on differing operational contingencies, risk situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Select and use relevant communications, computing and office equipment when coordinating goods to bond premises
Select and use required personal protective equipment conforming to industry and OH&S standards

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Work may be conducted:	in a range of work environments by day or night
Customers may be:	internal or external
Workplaces may comprise:	large, medium or small worksites
Work may be conducted in:	limited or restricted spaces exposed conditions controlled or open environments
Hazards in the work area may include exposure to:	chemicals dangerous or hazardous substances movements of equipment, goods and materials
Consultative processes may involve:	other employees and supervisors suppliers, customers and clients bond store representatives relevant authorities and institutions management and union representatives industrial relations and OH&S specialists other maintenance, professional or technical staff
Communication in the work area may include:	phone electronic data interchange (EDI) fax email internet radio oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Personal protective equipment may include:	gloves safety headwear and footwear safety glasses two-way radios high visibility clothing
Information/documents may include:	workplace procedures and policies for the coordination of goods to bond store premises supplier and/or client instructions goods identification numbers and codes manifests, bar codes, goods and container identification/serial number agents delivery order and agents program customers clearance quarantine clearance point of MT return/hand-over agreement continuing permission single transaction permissions chief clerks MT delivery program gate pass/VMO clearance stamped bulk run numbers manufacturers specifications for equipment dangerous goods declarations and material safety data sheets (where applicable) relevant legislation, regulations and related documentation including ADG / IMDG Code award, enterprise bargaining agreement, other industrial arrangements relevant Australian standards and certification requirements quality assurance procedures emergency procedures
Applicable regulations and legislation may include:	relevant codes and regulations pertaining to the coordination of goods to bond premises Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: Australian and International Dangerous Goods Codes Australian Marine Orders and the International Maritime Dangerous Goods Code IATA Dangerous Goods by Air regulations Australian and International Explosives Codes licence, patent or copyright arrangements water and road use and licence arrangements export/import/quarantine/bond requirements marine orders relevant state/territory OH&S and environmental protection legislation workplace relations regulations workers compensation regulations

Unit Sector(s)

Not applicable.

Competency Field

A - Handling Cargo/Stock

TLIA107C Secure cargo

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to secure cargo including preparing to secure cargo/containers, lashing and unlashing cargo, protecting cargo from weather, and packing and unpacking cargo. It may apply in cargo securing contexts in the stevedoring, transport, distribution and allied industries.

Application of the Unit

Work must be carried out in compliance with the relevant regulations and workplace requirements concerning the securing of cargo.

Work is performed under some supervision generally within a team environment. It involves the application of workplace procedures and regulatory requirements to the securing of cargo as part of work activities in the stevedoring, transport, distribution and allied industries.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Prepare to secure cargo/containers	1.1	Work area is prepared and maintained in accordance with the national standards, safety codes and site operating procedures
1.2	Unsafe work practices and/or equipment are reported to appropriate personnel
1.3	Appropriate protective clothing, equipment and fittings are selected
1.4	Formwork is erected where no lashing points exist
1.5	Lashing plan is read and interpreted
2	Lash and unlash cargo	2.1	Work is conducted in accordance with industry standards, statutory requirements, safety codes, site operating requirements and any special requirements of the cargo
2.2	Lashing points are identified and appropriate fittings and lashing equipment are used for each lashing point
2.3	Cargo is lashed and secured to lashing points ensuring the correct spread of lashings and that lashings are secured, attached and tensioned
2.4	Tensioners are securely fastened
2.5	When unlashing, fittings are released, disconnected and removed from the cargo
2.6	Lashing equipment is placed in designated storage areas or cleared from work area
2.7	Lashing/unlashing operations ensure no injury to personnel or damage to machinery or cargo
2.8	Lashing is completed in accordance with lashing plan
3	Protect cargo from weather	3.1	Cargo is covered/uncovered safely ensuring appropriate covering and lashing, no injury to personnel or damage to cargo or equipment
3.2	Work is conducted in accordance with the requirements of national standards, safety codes and site operating procedures
4	Pack and unpack cargo	4.1	Damaged cargo is identified and reported following enterprise procedures
4.2	Cargo is sorted and stacked prior to packing or after unpacking, ensuring the stack is in the correct location, in accordance with national standards, safety codes, and site operating procedures
4.3	Cargo is identified through the interpretation of marks or numbers
4.4	Tight stow of cargo is maintained
4.5	Cargo is handled ensuring no injury to personnel or damage to cargo or equipment

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Procedures for managing and controlling hazardous situations when carrying out work activities
The marking and numbering systems for cargo
Problems that may occur when securing cargo or freight and appropriate action that can be taken to resolve the problems
Focus of operation of work systems, equipment, management and site operating systems for the securing of cargo or freight
Workplace procedures and policies for the securing of cargo or freight
Australian and international standards, codes and regulations relevant to the securing of cargo or freight including the Australian and International Dangerous Goods Codes
Relevant bond, quarantine or other legislative requirements
Relevant handling and safety codes
Relevant OH&S and environmental procedures and regulations

Required skills:
Communicate effectively with others when securing cargo or freight
Read and interpret instructions, procedures, information and labels relevant to securing cargo or freight
Identify cargo, container and goods, coding, ADG and IMDG markings and where applicable emergency information panels
Interpret and follow operational instructions and prioritise work
Receive, acknowledge and send messages with available communications equipment
Complete documentation related to the securing of cargo or freight
Work collaboratively with others when securing cargo or freight
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems, faults or malfunctions in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unplanned events
Apply precautions and required action to minimise, control or eliminate hazards that may exist during work activities
Monitor work activities in terms of planned schedule
Modify activities depending on differing operational contingencies, risk situations and environments
Apply fatigue management knowledge and techniques
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Identify, select and use relevant equipment, processes and procedures when securing cargo or freight
Operate and adapt to differences in cargo handling equipment in accordance with standard operating procedures
Use the lashing and protection equipment
Select and use required personal protective equipment conforming to industry and OH&S standards

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Work may be conducted:	in a range of work environments by day or night
Customers may be:	internal or external
Workplaces may comprise :	large, medium or small worksites
Work may be conducted in:	limited or restricted spaces exposed conditions controlled or open environments at height in a workbox or workcage
Cargo may include:	goods with specialist requirements, including temperature controlled goods and dangerous goods
Lashing equipment for containers may include:	twistlocks pelican hooks lashing rods (bars) turn handles (keys) bottle screws bridging clamps cones
Securing equipment may include:	chocks racks lashings ropes chains
Covers may include:	rain and dust covers
Hazards in the work area may include exposure to:	chemicals dangerous or hazardous substances movements of equipment, goods and materials
Personnel in work area may include:	workplace personnel site visitors contractors official representatives
Personal protective equipment may include:	gloves safety headwear and footwear safety glasses two-way radios protective clothing high visibility clothing full arrest safety harness
Communication in the work area may include:	phone radio oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Information/documents may include:	goods identification numbers and codes manifests, bar codes, and container identification/serial number Australian and international codes of practice and regulations relevant to the securing of cargo Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances operations manuals, job specifications and induction documentation manufacturers specifications for equipment workplace procedures and policies supplier and/or client instructions dangerous goods declarations and material safety data sheets (where applicable) award, enterprise bargaining agreement, other industrial arrangements relevant Australian standards and certification requirements quality assurance procedures emergency procedures
Applicable regulations and legislation may include:	relevant codes and regulations for the securing of cargo Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: Australian and International Dangerous Goods Codes Australian Marine Orders and the International Maritime Dangerous Goods Code IATA Dangerous Goods by Air regulations Australian and International Explosives Codes licence, patent or copyright arrangements water and road use and licence arrangements export/import/quarantine/bond requirements marine orders relevant Australian standards and certification requirements relevant state/territory OH&S and environmental protection legislation workplace relations regulations workers compensation regulations

Unit Sector(s)

Not applicable.

Competency Field

A - Handling Cargo/Stock

TLIA1107C Package goods

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to package goods in accordance with regulatory and workplace requirements including selecting materials, packing and unwrapping products, and labelling packaged products/loads to the required labelling standards.

Application of the Unit

Work must be carried out in compliance with the relevant regulations and workplace requirements concerning the packaging of goods.

Work is performed under some supervision generally within a team environment. It involves the application of workplace procedures and regulatory requirements to the packaging of goods as part of work activities in the warehousing, distribution and/or storage industries.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Select materials and pack and unwrap products	1.1	Packaging specifications and order packaging documentation are correctly interpreted
1.2	Appropriate packaging technology suitable for the goods to be packed is selected
1.3	Packaging materials are identified and matched to specifications
1.4	Work plan ensures materials are used economically and that appropriate packaging is used that minimises loss and damage in transit or storage
1.5	Work is planned in accordance with OH&S requirements
1.6	Completed packed goods are stacked to minimise damage from within and outside
2	Label packaged products/loads	2.1	Workplace labelling standards are identified
2.2	Appropriate goods handling, labelling and other identification symbols are utilised
2.3	Invoices and picking slips are attached (where required)
2.4	Workplace documentation is completed

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Australian and international codes and regulations relevant to the packaging of goods including the Australian Dangerous Goods Code (ADG Code)
Relevant OH&S and environmental protection procedures and guidelines
Workplace procedures and policies for the packaging of goods
Focus of operation of work systems, equipment, management and site operating systems for the packaging of goods
Problems that may occur when packaging goods and appropriate action that can be taken to resolve the problems
Documentation requirements for the packaging of goods
Housekeeping standards procedures required in the workplace
Site layout and obstacles

Required skills:
Communicate effectively with others when packaging goods
Read and interpret instructions, procedures and labels relevant to the packaging of goods
Complete documentation related to work activities when packaging goods
Work collaboratively with others when packaging goods
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems, faults or malfunctions that may occur when packaging goods in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unplanned events that may occur when packaging goods
Apply precautions and required action to minimise, control or eliminate hazards that may exist during work activities
Monitor work activities in terms of planned schedule
Modify activities depending on differing operational contingencies, risk situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Operate and adapt to differences in equipment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Monitor performance of equipment when packaging goods
Check operation of packaging equipment in terms of service schedule and standard operating procedures
Select and use relevant communications, computing equipment and materials when packaging goods
Estimate the size, shape and special requirements of goods and loads

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Work may be conducted:	in a range of work environments by day or night
Customers may be:	internal or external
Workplaces may comprise:	large, medium or small worksites
Work may be conducted in:	restricted spaces exposed conditions controlled or open environments
Goods may involve:	special handling, storage and/or packaging requirements, including temperature controlled goods and dangerous goods
Hazards in the work area may include exposure to:	chemicals dangerous or hazardous substances movements of equipment, goods and materials oil or water on floor a fire or explosion damaged packaging or pallets debris on floor faulty racking poorly stacked pallets faulty equipment
Consultative processes may involve:	other employees and supervisors suppliers, customers and clients relevant authorities and institutions management and union representatives industrial relations and OH&S specialists other maintenance, professional or technical staff
Communication in the work area may include:	phone electronic data interchange (EDI) fax email internet radio oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Personal protective equipment may include:	gloves safety headwear and footwear safety glasses two-way radios high visibility clothing
Information/documents may include:	goods identification numbers and codes manifests, picking slips, merchandise transfers, stock requisitions and bar codes codes of practice and regulations relevant to the packaging of goods Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances operations manuals, job specifications and induction documentation manufacturers specifications for equipment workplace procedures and policies supplier and/or client instructions dangerous goods declarations and material safety data sheets (where applicable) award, enterprise bargaining agreement, other industrial arrangements relevant Australian standards and certification requirements quality assurance procedures emergency procedures
Applicable regulations and legislation may include:	relevant codes and regulations for the packaging of goods Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: Australian and International Dangerous Goods Codes Australian and International Explosives Codes licence, patent or copyright arrangements water and road use and licence arrangements export/import/quarantine/bond requirements marine orders relevant state/territory OH&S and environmental protection legislation workplace relations regulations workers compensation regulations

Unit Sector(s)

Not applicable.

Competency Field

A - Handling Cargo/Stock

TLIA1307C Receive goods

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to receive goods in accordance with regulatory and workplace requirements, including identifying workplace procedures and documentation requirements for the receipt of goods; checking and inspecting goods on arrival and completing workplace documentation; and unloading, packing and storing stock.

Application of the Unit

Work must be carried out in compliance with the relevant regulations and workplace requirements concerning the receiving of goods.

Work is performed under some supervision generally within a team environment. It involves the application of workplace procedures and regulatory requirements to the receiving of goods as part of work activities in the warehousing, distribution and/or storage industries.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Identify workplace procedures and documentation requirements for the receipt of goods	1.1	Workplace procedures for receipt of goods are identified
1.2	Purpose of documents associated with the receipt of goods is interpreted
1.3	Workplace documentation requirements for the receipt of goods and reporting of damage are identified
2	Check and inspect goods on arrival and complete workplace documentation	2.1	Procedures for checking of goods in comparison with orders or manifests are identified and followed
2.2	Discrepancies and/or damaged goods are reported
2.3	Non-conforming goods are appropriately documented and despatched or stored in accordance with company procedures
3	Unload, unpack and store stock	3.1	Appropriate manual handling techniques and equipment are identified
3.2	Safe work procedures are used when unloading, unpacking and storing stock
3.3	Advice on appropriate storage locations and requirements for particular products is sought
3.4	Goods are unloaded and unpacked in accordance with workplace procedures
3.5	Assistance from others is sought when required to maintain safe and effective work
3.6	Directions are followed to store stock in appropriate areas

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Australian and international codes and regulations relevant to the receiving of goods including the ADG Code and relevant bond, quarantine or other legislative requirements
Relevant OH&S and environmental protection procedures and guidelines
Workplace procedures and policies for the receiving of goods
Focus of operation of work systems, equipment, management and site operating systems for the receiving of goods
Problems that may occur when receiving goods and appropriate action that can be taken to resolve the problems
Specifications and standards for the checking and inspection of received goods
Documentation requirements for the receiving of goods
Housekeeping standards procedures required in the workplace
Site layout and obstacles

Required skills:
Communicate effectively with others when receiving goods
Read and comprehend simple statements in English
Read and interpret instructions, procedures, information, labels and signs relevant to receiving goods
Complete documentation related to the receival of goods
Identify containers and goods coding, ADG and IMDG markings and where applicable emergency information panels
Work collaboratively with others when receiving goods
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems when receiving goods in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unplanned events when receiving goods
Apply precautions and required action to minimise, control or eliminate hazards that may exist when receiving goods
Monitor work activities in terms of planned schedule
Modify activities depending on differing operational contingencies, risk situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Operate and adapt to differences in equipment in accordance with standard operating procedures
Select and use relevant load handling equipment when receiving goods
Select and use required personal protective equipment conforming to industry and OH&S standards
Estimate the size, shape and special requirements of goods and loads

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Work may be conducted:	in a range of work environments by day or night
Customers may be:	internal or external
Workplaces may comprise:	large, medium or small worksites
Work may be conducted in:	limited or restricted spaces exposed conditions controlled or open environments
Received goods may involve:	special handling and storage requirements, including temperature controlled goods and dangerous goods
Problems that may occur when receiving goods may include:	damaged stock damaged pallets or packaging wrong stock error in paperwork poorly stacked stock incorrect quantity
Aspect s of goods to be checked when receiving goods may include:	correct type number condition quality packaging labelling dangerous goods declarations and markings (where applicable)
Hazards in the work area may include exposure to:	chemicals dangerous or hazardous substances movements of equipment, goods and materials oil or water on floor fire or explosion damaged packaging or pallets debris on floor poorly stacked pallets faulty equipment
Consultative processes may involve:	other employees and supervisors suppliers, customers and clients drivers and agents relevant authorities and institutions management and union representatives industrial relations and OH&S specialists other maintenance, professional or technical staff
Communication in the work area may include:	phone electronic data interchange (EDI) fax email internet RF systems oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Personal protective equipment may include:	gloves safety headwear and footwear safety glasses two-way radios high visibility clothing
Information/documents may include:	goods identification numbers and codes manifests, picking slips, merchandise transfers, stock requisitions and bar codes codes of practice and regulations relevant to the receiving of goods Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances operations manuals, job specifications and induction documentation manufacturers specifications for equipment workplace procedures and policies supplier and/or client instructions dangerous goods declarations and material safety data sheets (where applicable) award, enterprise bargaining agreement, other industrial arrangements relevant Australian standards and certification requirements quality assurance procedures emergency procedures
Applicable regulations and legislation may include:	relevant codes and regulations for the receiving of goods Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: Australian and International Dangerous Goods Codes Australian Marine Orders and the International Maritime Dangerous Goods Code IATA Dangerous Goods by Air Regulations Australian and international explosives codes licence, patent or copyright arrangements water and road use and licence arrangements export/import/quarantine/bond requirements marine orders relevant state/territory OH&S and environmental protection legislation workplace relations regulations workers compensation regulations

Unit Sector(s)

Not applicable.

Competency Field

A - Handling Cargo/Stock

TLIA1407C Use product knowledge to complete work operations

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to use product knowledge to complete work operations in accordance with workplace requirements including identifying products in a subsection of a warehouse or other storage area, examining quality and reporting on products, and using inventory and labelling systems to identify and locate products.

Application of the Unit

Work must be carried out in compliance with the relevant regulations and workplace requirements concerning the identification, handling and storage of various categories of products/stock.

Work is performed under some supervision generally within a team environment. It involves the application of product knowledge and an understanding of relevant regulatory requirements to the handling and storage of various types of products/stock as part of work activities in the warehousing, distribution and/or storage industries.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Identify products in a subsection of a warehouse or other storage area	1.1	Products are identified against specified criteria in accordance with workplace procedures
1.2	Storage and handling characteristics are identified and applied consistently
1.3	Products are described to internal customers identifying features which may affect location, safety or storage requirements
2	Examine quality and report on products	2.1	Products are inspected in accordance with workplace quality assurance procedures
2.2	Workplace procedures are followed to replace, return or dispose of stock/products which are not useable
2.3	Non-conforming products are recorded/reported in accordance with workplace procedures
3	Use inventory and labelling systems to identify and locate products	3.1	Inventory and labelling systems are used to locate products within the workplace
3.2	Goods are physically located and identified

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Australian codes and regulations relevant to the products being identified, handled, transported, stacked and/or stored as part of work operations
Relevant OH&S and environmental protection procedures and guidelines
Workplace procedures and policies for the identification, handling, stacking and storage of particular categories of products
Focus of operation of work systems, equipment, management and site operating systems for the packaging of goods
Categories or groups of products and the special handling, stacking and storage requirements for each
Purpose and use of cataloguing and labelling systems
Strategies to seek out sources of knowledge of products and use this information to inform work
Types of equipment and storage areas appropriate for different types of goods including perishable, fragile, dangerous, composition/state goods
Documentation requirements including reports and records concerning damaged or contaminated goods
Housekeeping standards procedures required in the workplace
Site layout and obstacles

Required skills:
Communicate effectively with others when handling, transporting and storing products and providing information on products and services
Read and comprehend simple statements in English
Read and interpret instructions, procedures, information and signs relevant to the handling, transporting and storing of products and the provision of information on products and services
Identify containers and goods coding, ADG and IMDG markings and where applicable emergency information panels
Complete documentation related to work activities
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Adapt to differences in products and services in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Select and use relevant communications, computing and load handling equipment
Estimate the size, shape and special requirements of goods and loads

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Work may be conducted:	in a range of work environments by day or night
Customers may be:	internal or external
Workplaces may comprise:	large, medium or small worksites
Work may be conducted in:	limited or restricted spaces exposed conditions controlled or open environments
Goods may involve:	special handling, location, storage and/or packaging requirements, including temperature controlled goods and dangerous goods
Inventory systems may be:	automated manual paper-based computerised microfiche
Categories or groups of products/stock may include:	small parts perishable goods overseas export dangerous goods refrigerated products temperature controlled stock fragile goods
Distinguishing identification criteria for products may include:	shape size colour distinguishing features codes and product identification/serial numbers labels signs or other documentation locations
The characteristics of products/stock may include:	small parts toxicity flammability form weight size state perishability fragility security risk
Labelling systems may include:	batch code bar code identification numbering systems serial numbers symbols for safe handling ADG and HAZCHEM Codes
Communication in the work area may include:	phone electronic data interchange (EDI) fax email internet RF systems oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Personal protective equipment may include:	gloves safety headwear and footwear safety glasses two-way radios high visibility clothing
Consultative processes may involve:	other employees and supervisors suppliers, customers and clients relevant authorities and institutions management and union representatives industrial relations and OH&S specialists other maintenance, professional or technical staff
Hazards in the work area may include:	chemicals dangerous or hazardous substances movements of equipment, goods and materials oil or water on floor a fire or explosion damaged packaging or pallets debris on floor faulty racking poorly stacked pallets faulty equipment
Information/documents may include:	goods identification numbers and codes manifests, picking slips, merchandise transfers, stock requisitions and bar codes codes of practice and regulations relevant to the identification, handling and stacking of goods Australian and international regulations and codes of practice for the handling, stacking and transport of dangerous goods and hazardous substances operations manuals, job specifications and induction documentation manufacturers specifications for equipment workplace procedures and policies supplier and/or client instructions dangerous goods declarations and material safety data sheets (where applicable) award, enterprise bargaining agreement, other industrial arrangements relevant Australian standards and certification requirements quality assurance procedures emergency procedures
Applicable regulations and legislation may include:	relevant codes and regulations for the packaging of goods Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: Australian and International Dangerous Goods Codes Australian and International Explosives Codes licence, patent or copyright arrangements water and road use and licence arrangements export/import/quarantine/bond requirements marine orders relevant state/territory OH&S and environmental protection legislation workplace relations regulations workers compensation regulations

Unit Sector(s)

Not applicable.

Competency Field

A - Handling Cargo/Stock

TLIA1507C Complete receival/despatch documentation

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to complete receival/despatch documentation in accordance with regulatory and workplace requirements including analysing orders to identify work requirements to fill order, following workplace order documentation processes, and finalising documentation in accordance with workplace procedures and any relevant regulatory requirements.

Application of the Unit

Work must be carried out in compliance with the relevant regulations and workplace requirements concerning the completion of receival/despatch documentation.

Work is performed under some supervision generally within a team environment. It involves the application of workplace procedures and regulatory requirements to the completion of receival/despatch documentation as part of work activities in the warehousing, distribution and/or storage industries.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Analyse order to identify work requirements to fill order	1.1	Order request documentation is interpreted
1.2	Product(s) in order are noted and workplace location(s) are identified
1.3	Workplace and product knowledge is used to organise documentation
1.4	Required schedules for order movement are identified and noted where required
1.5	Special aspects of the order such as dangerous/hazardous goods or temperature controlled goods are identified and information on required documentation procedures and relevant regulatory requirements is identified, accessed and interpreted
2	Follow workplace order documentation processes	2.1	Workplace procedures for documentation of an order are identified
2.2	Workplace documentation is completed in accordance with workplace procedures and any relevant regulatory requirements
3	Finalise documentation	3.1	Order is checked against schedule and order form
3.2	Workplace records are completed, and labels and appropriate documentation are attached in accordance with workplace procedures and any relevant regulatory requirements
3.3	Special transportation requirements are identified and conveyed to appropriate personnel
3.4	Where applicable, all required documentation requirements for dangerous goods and hazardous materials are completed in accordance with the relevant regulations and codes

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Australian and international codes and regulations relevant to the completion of receival/despatch documentation, including the ADG Code and relevant bond, quarantine or other legislative requirements
Relevant OH&S and environmental protection procedures and guidelines
Workplace procedures and policies for the completion of receival/despatch documentation
Focus of operation of work systems, equipment, management and site operating systems for the receiving and despatch of goods
Problems that may occur when completing receival and despatch documentation and appropriate action that can be taken to resolve the problems
Specifications and standards for the checking and inspection of received and despatched goods
Documentation requirements for the receipt and despatch of goods
Housekeeping standards procedures required in the workplace
Site layout and obstacles

Required skills:
Communicate effectively with others when completing receival and despatch documentation
Read rand interpret instructions, procedures and labels relevant to the completion of receival and despatch documentation
Complete receival and despatch documentation
Identify containers and goods coding, ADG and IMDG markings and where applicable emergency information panels
Work collaboratively with others when completing receival and despatch documentation
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems when completing receival and despatch documentation in accordance with regulatory requirements and workplace procedures
Monitor work activities in terms of planned schedule
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Select and use relevant computer, communication and office equipment when completing receival and despatch documentation
Estimate the size, shape and special requirements of goods and loads

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Work may be conducted:	in a range of work environments by day or night
Customers may be:	internal or external
Workplaces may comprise:	large, medium or small worksites
Work may be conducted in:	limited or restricted spaces exposed conditions controlled or open environments
Received/despatched goods may involve:	special handling and storage requirements, including temperature controlled goods, dangerous goods, explosives and hazardous substances
Problems that may occur when receiving/despatching goods include:	damaged stock damaged pallets or packaging wrong stock error in paperwork poorly stacked stock incorrect quantity
Aspects of goods to be checked when receiving/despatching goods may include:	correct type number condition quality packaging labelling dangerous goods declarations and marking (where applicable)
Hazards in the work area may include exposure to:	chemicals dangerous or hazardous substances movements of equipment, goods and materials oil or water on floor a fire or explosion damaged packaging or pallets debris on floor poorly stacked pallets faulty equipment
Consultative processes may involve:	other employees and supervisors suppliers, customers and clients drivers and agents relevant authorities and institutions management and union representatives industrial relations and OH&S specialists other maintenance, professional or technical staff
Communication in the work area may include:	phone electronic data interchange (EDI) fax email internet RF systems oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Personal protective equipment may include:	gloves safety headwear and footwear safety glasses two-way radios high visibility clothing
Information/documents may include:	goods identification numbers and codes manifests, picking slips, merchandise transfers, stock requisitions and bar codes codes of practice and regulations relevant to the receiving of goods Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances operations manuals, job specifications and induction documentation manufacturers specifications for equipment workplace procedures and policies supplier and/or client instructions dangerous goods declarations and material safety data sheets (where applicable) award, enterprise bargaining agreement, other industrial arrangements relevant Australian standards and certification requirements quality assurance procedures emergency procedures
Applicable regulations and legislation may include:	relevant codes and regulations for the receiving of goods Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: Australian and International Dangerous Goods Codes Australian Marine Orders and the International Maritime Dangerous Goods Code IATA Dangerous Goods by Air Regulations Australian and international explosives codes licence, patent or copyright arrangements water and road use and licence arrangements export/import/quarantine/bond requirements marine orders relevant state/territory OH&S and environmental protection legislation workplace relations regulations workers compensation regulations

Unit Sector(s)

Not applicable.

Competency Field

A - Handling Cargo/Stock

TLIA1707C Apply product knowledge to organise work operations

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to apply product knowledge to the organisation of work operations including identifying and categorising products, matching products to locations based on specified criteria, and assisting individuals to solve stock identification and location problems.

Application of the Unit

Work must be carried out in compliance with the relevant regulations and workplace requirements concerning the identification, handling and storage of various categories of products/stock.

Work is performed under some supervision generally within a team environment. It involves the application of product knowledge and an understanding of relevant regulatory requirements to the organisation of work operations in the warehousing, distribution and/or storage industries.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Identify and categorise products	1.1	Products are identified and categorised in terms of specified criteria in accordance with workplace procedures
2	Match products to locations based on specified criteria	2.1	Locations for products are determined based on specified criteria
2.2	Labels, inventory systems and other information sources are used to assist in the identification of products, handling and storage requirements
3	Assist individuals to solve stock identification and location problems	3.1	New stock items are identified and particular product information is brought to the attention of relevant personnel
3.2	Stock queries are predicted and team members assisted to locate and assimilate information relevant to these products
3.3	Personnel are assisted with routine and non-routine stock enquiries with actions taken to update information of products for relevant personnel
3.4	Personnel are encouraged to maintain and build product knowledge through accessing product information and the application of problem solving and information analysis skills
4	Identify appropriate transfer and handling requirements	4.1	Resources used to transfer different products through the storage zones are identified and evaluated
4.2	Work in receival and despatch areas is supported by identification and reporting of variances
4.3	Stock re-ordering is informed by knowledge of product source, frequency of pick destination (or seasonality) of products and potential for supply problems
4.4	Relevant documentation is completed in accordance with workplace procedures
5	Contribute to continuous improvement	5.1	Knowledge of customer requirements is used to determine work design
5.2	Potential problems are predicted and notified to appropriate personnel
5.3	Opportunities for improvements to own work organisation are identified

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Australian codes and regulations relevant to the workplace activities
Relevant OH&S and environmental protection procedures and guidelines
Workplace procedures and policies relevant to the application of product knowledge to the organisation of workplace operations
Focus of operation of work systems, equipment, management and site operating systems
Information on various categories or groups of products including their key characteristics and hazards and the special handling, stacking and storage requirements for each
Product sources, destinations and potential problems
Re-ordering procedures and just-in-time planning principles
Requirements for workplace documentation, inventory systems and records
Sources of product information
Strategies to seek out sources of knowledge of products and use this information to inform work
Types of equipment and storage areas appropriate for different types of goods including perishable, fragile, dangerous, composition/state goods
Documentation requirements including reports and records concerning damaged or contaminated goods
Housekeeping standards procedures required in the workplace
Site layout and obstacles

Required skills:
Communicate effectively with others when organising workplace activities
Access, read and interpret product information, policies and regulatory requirements relevant to workplace operations
Complete documentation related to the organisation of work activities
Work collaboratively with others when organising workplace activities
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may arise when organising workplace activities in accordance with regulatory requirements and workplace procedures
Use information on products/stock to determine, plan and organise processes used for receival, storage, goods movement, despatch, stock levels, re-ordering processes
Modify activities depending on differing operational contingencies, risk situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Operate and adapt to differences in products and services in accordance with standard operating procedures
Organise and monitor the use of personal protective equipment conforming to industry and OH&S standards
Select and use relevant communication, computing and office equipment when organising workplace activities

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Work may be conducted:	in a range of work environments by day or night
Customers may be:	internal or external
Workplaces may comprise:	large, medium or small worksites
Workplace activities being organised may include but are not limited to:	receival storage goods/stock movement despatch stock levels re-ordering processes
Work may be conducted in:	restricted spaces exposed conditions controlled or open environments
Goods may involve:	special handling, location, storage and/or packaging requirements, including temperature controlled goods and dangerous goods
Modes of transfer may be:	manual or motorised
Storage types may include but are not limited to:	bin/binning systems rack refrigeration/freezers/cold rooms marked floor space containers racks and racking systems block/stacks pallets
Inventory systems may be:	automated manual paper-based computerised microfiche
Categories or groups of products/stock may include:	small parts perishable goods overseas export dangerous goods refrigerated products temperature controlled stock fragile goods
The characteristics of products/stock may include:	small parts toxicity flammability form weight size state perishability fragility security risk
Labelling systems may include but are not limited to:	batch code bar code identification numbering systems serial numbers symbols for safe handling ADG and HAZCHEM Codes
Hazards in the work area may include:	chemicals dangerous or hazardous substances movements of equipment, goods and materials oil or water on floor a fire or explosion damaged packaging or pallets debris on floor faulty racking poorly stacked pallets faulty equipment
Communication in the work area may include:	phone electronic data interchange (EDI) fax email internet RF systems oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Personal protective equipment may include:	gloves safety headwear and footwear safety glasses two-way radios high visibility clothing
Consultative processes may involve:	other employees and supervisors suppliers, customers and clients relevant authorities and institutions management and union representatives industrial relations and OH&S specialists other maintenance, professional or technical staff
Information/documents may include:	goods identification numbers and codes manifests, picking slips, merchandise transfers, stock requisitions and bar codes, and container identification/serial number codes of practice and regulations relevant to workplace operations Australian and international regulations and codes of practice for the handling, stacking and transport of dangerous goods and hazardous substances operations manuals, job specifications and induction documentation manufacturers specifications for equipment workplace procedures and policies supplier and/or client instructions dangerous goods declarations and material safety data sheets (where applicable) award, enterprise bargaining agreement, other industrial arrangements relevant Australian standards and certification requirements quality assurance procedures emergency procedures
Applicable regulations and legislation may include:	relevant codes and regulations for the packaging of goods Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: Australian and International Dangerous Goods Codes Australian and International Explosives Codes licence, patent or copyright arrangements water and road use and licence arrangements export/import/quarantine/bond requirements marine orders relevant state/territory OH&S and environmental protection legislation workplace relations regulations workers compensation regulations

Unit Sector(s)

Not applicable.

Competency Field

A - Handling Cargo/Stock

TLIA2007C Replenish stock

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to replenish stock in accordance with workplace requirements including participating in stock rotation activities, interpreting and filling replenishment requests, and completing all required stock replenishment tasks.

Application of the Unit

Work must be carried out in compliance with the relevant regulations and workplace requirements concerning the replenishment of stock.

Work is performed under some supervision generally within a team environment. It involves the application of product knowledge and an understanding of relevant workplace procedures and regulatory requirements to replenish stock as part of work activities in the warehousing, distribution and/or storage industries.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Participate in stock rotation activities	1.1	Stock levels are counted against appropriate documentation
1.2	Stock levels are recorded and reported
1.3	Stocks are replenished, adjusted or rotated following workplace procedures
1.4	Stock re-ordering processes are activated when appropriate
1.5	Routine and non-routine problems with products or storage systems are reported following workplace procedures
2	Interpret and fill replenishment request	2.1	Order request documentation is interpreted
2.2	Product(s) in order noted and workplace location(s) are identified
2.3	Workplace and product knowledge is used to plan sequence of work
2.4	Appropriate materials handling equipment is selected in accordance with workplace procedures and timeframes and OH&S regulations
2.5	Required schedules for order movement and despatch or storage are identified
3	Complete stock replenishment	3.1	Products are sorted, assembled and consolidated in the appropriate storage areas
3.2	Work is checked in accordance with company procedures
3.3	Documentation and records are completed in accordance with workplace procedures

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Australian codes and regulations relevant to the replenishment of stock
Relevant OH&S and environmental protection procedures and guidelines
Workplace procedures and policies for the replenishment of stock
Focus of operation of work systems, equipment, management and site operating systems for the replenishment of stock
Principles of operation and functions of stock control systems
Computer records and documentation requirements for the replenishment of stock
Housekeeping standards procedures required in the workplace
Site layout and obstacles

Required skills:
Communicate effectively with others when replenishing stock
Read and comprehend simple statements in English
Read and interpret instructions, procedures and labels relevant to the replenishment of stock
Complete documentation related to the replenishment of stock
Work collaboratively with others when replenishing stock
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may arise when replenishing stock in accordance with regulatory requirements and workplace procedures
Monitor work activities in terms of planned schedule
Modify activities depending on differing operational contingencies, risk situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Operate and adapt to differences in stock and equipment in accordance with standard operating procedures
Select and use relevant communications, computing and office equipment when replenishing stock
Select and use required personal protective equipment conforming to industry and OH&S standards

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Work may be conducted:	a range of work environments by day or night
Customers may be:	internal or external
Workplaces may comprise:	large, medium or small worksites
Work may be conducted in:	limited or restricted spaces exposed conditions controlled or open environments
Goods may involve:	special handling, location, storage and/or packaging requirements, including temperature controlled goods and dangerous goods
Inventory systems may be:	automated manual paper-based computerised microfiche
Categories or groups of products/stock may include:	small parts perishable goods overseas export dangerous goods refrigerated products temperature controlled stock fragile goods
The characteristics of products/stock may include:	small parts toxicity flammability form weight size state perishability fragility security risk
Labelling systems may include:	batch code bar code identification numbering systems serial numbers symbols for safe handling ADG and HAZCHEM Codes
Hazards in the work area may include:	chemicals dangerous or hazardous substances movements of equipment, goods and materials oil or water on floor a fire or explosion damaged packaging or pallets debris on floor faulty racking poorly stacked pallets faulty equipment
Communication in the work area may include:	phone electronic data interchange (EDI) fax email internet RF systems oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Personal protective equipment may include:	gloves safety headwear and footwear safety glasses two-way radios high visibility clothing
Consultative processes may involve:	other employees and supervisors suppliers, customers and clients relevant authorities and institutions management and union representatives industrial relations and OH&S specialists other maintenance, professional or technical staff
Information/documents may include:	goods identification numbers and codes manifests, picking slips, merchandise transfers, stock requisitions and bar codes codes of practice and regulations relevant to the identification, handling and stacking of goods Australian and international regulations and codes of practice for the handling, stacking and transport of dangerous goods and hazardous substances operations manuals, job specifications and induction documentation manufacturers specifications for equipment workplace procedures and policies supplier and/or client instructions dangerous goods declarations and material safety data sheets (where applicable) award, enterprise bargaining agreement, other industrial arrangements relevant Australian standards and certification requirements quality assurance procedures emergency procedures
Applicable regulations and legislation may include:	relevant codes and regulations for the packaging of goods Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: Australian and International Dangerous Goods Codes Australian and International Explosives Codes licence, patent or copyright arrangements water and road use and licence arrangements export/import/quarantine/bond requirements relevant state/territory OH&S and environmental protection legislation workplace relations regulations workers compensation regulations

Unit Sector(s)

Not applicable.

Competency Field

A - Handling Cargo/Stock

TLIA207C Maintain container/cargo records

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to maintain container/cargo records in accordance with workplace requirements, including processing container and/or cargo documentation; maintaining records of container/cargo movements; monitoring container/cargo, including reefer units, and maintinaing records.

Application of the Unit

Work must be carried out in compliance with the relevant regulations and workplace requirements concerning the maintenance of container/cargo records.

Work is performed under some supervision generally within a team environment. It involves the application of workplace procedures and regulatory requirements to the maintenance of container/cargo records as part of work activities in the stevedoring, transport, distribution and allied industries.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Process container/cargo documentation	1.1	Container/cargo documentation is processed in accordance with workplace procedures and statutory authority requirements
1.2	Movements of containers/cargo are recorded in accordance with workplace procedures and statutory authority requirements
2	Maintain records of container/cargo movements	2.1	Container/cargo records are updated each time containers/cargo are moved within the yard
2.2	Containers/cargo are checked using markings to ensure correct identification when updating records
3	Monitor container/cargo and maintain records	3.1	Containers/cargo are monitored on a daily basis and the specified information recorded
3.2	Problems with controlled systems on containers/cargo are reported on the appropriate forms and forwarded to the maintenance area
3.3	Log cards on containers/cargo with controlled systems are checked on completion of monitoring and all unit or system breakdowns and/or faults are logged in the breakdown log diary in accordance with workplace procedures
3.4	Movement of containers/cargo is monitored on a daily basis and the information recorded

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Australian and international standards, codes of practice and regulations relevant to the maintenance of container and cargo records including the Australian and International Dangerous Goods Codes
Relevant OH&S and environmental protection procedures and guidelines
Workplace procedures and policies for the maintenance of container and cargo records
Focus of operation of work systems, equipment, management and site operating systems for the maintenance of container and cargo records
Problems that may occur when maintaining container and cargo records and appropriate action that can be taken to resolve the problems
Relevant handling and safety codes
Site layout and location of reefer units
The marking and numbering systems for cargo
Relevant bond, quarantine or other legislative requirements

Required skills:
Communicate effectively with others when maintaining container and cargo records
Receive, acknowledge and send messages with available communications equipment
Read and interpret instructions, procedures, information and labels relevant to the maintenance of container and cargo records
Interpret and follow operational instructions and prioritise work when maintaining container and cargo records
Identify cargo, container and goods, coding, ADG / IMDG markings and where applicable emergency information panels
Work collaboratively with others when maintaining container and cargo records
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems when maintaining container and cargo records in accordance with regulatory requirements and workplace procedures
Estimate size, shape and special requirements of loads
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Work may be conducted:	in a range of work environments by day or night
Customers may be:	internal or external
Workplaces may comprise:	large, medium or small worksites
Work may be conducted in:	limited or restricted spaces exposed conditions controlled or open environments
Containers/cargo may include:	goods with specialist requirements, including reefer units and containers/cargo containing temperature controlled goods and/or dangerous goods
Information recorded during daily monitoring of reefers may include:	temperatures water meter readings any faults in the operation of the reefer
Hazards in the work area may include exposure to:	chemicals dangerous or hazardous substances movements of equipment, goods, materials and vehicular traffic
Personnel in work area may include:	workplace personnel site visitors contractors official representatives
Communication in the work area may include:	phone fax email electronic data transfer (EDI) RF systems radio oral, aural or signed communications
Personal protective equipment may include:	gloves safety headwear and footwear safety glasses two-way radios protective clothing high visibility clothing
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Information/documents may include:	goods identification numbers and codes manifests, bar codes, and container identification/serial number Australian and international codes of practice and regulations relevant to the maintenance of container/cargo records Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances operations manuals, job specifications and induction documentation manufacturers specifications for equipment workplace procedures and policies supplier and/or client instructions dangerous goods declarations and material safety data sheets (where applicable) award, enterprise bargaining agreement, other industrial arrangements relevant Australian standards and certification requirements quality assurance procedures emergency procedures
Applicable regulations and legislation may include:	relevant codes and regulations for the maintenance of container/cargo records Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: Australian and International Dangerous Goods Codes Australian Marine Orders and the International Maritime Dangerous Goods Code IATA Dangerous Goods by Air regulations Australian and International Explosives Codes licence, patent or copyright arrangements water and road use and licence arrangements export/import/quarantine/bond requirements marine orders relevant Australian standards and certification requirements relevant state/territory OH&S and environmental protection legislation workplace relations regulations workers compensation regulations

Unit Sector(s)

Not applicable.

Competency Field

A - Handling Cargo/Stock

TLIA2207C Participate in stocktakes

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to participate in stocktakes in accordance with workplace requirements including preparing for stocktakes, conducting stocktakes, counting stock, identifying stock discrepancies, and completing all required documentation.

Application of the Unit

Work must be carried out in compliance with the relevant regulations and workplace requirements concerning the conduct of a stocktake.

Work is performed under some supervision generally within a team environment. It involves the application of product knowledge and an understanding of relevant workplace procedures and regulatory requirements when participating in stocktakes as part of work activities in the warehousing, distribution and/or storage industries.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Prepare for stocktake	1.1	Goods to be counted and appropriate inventory systems are identified
1.2	Required resources including equipment and record keeping systems are identified
1.3	Allocated tasks, zones and work requirements are identified
1.4	Sequence work role is planned in a time effective manner
2	Stocktake and count stock	2.1	Stocktaking and cyclical counts are undertaken in accordance with enterprise policies and procedures
2.2	Inventory data is interpreted
2.3	Inventory data is confirmed to match stock
2.4	Stock levels are accurately counted and documented
3	Identify stock discrepancies	3.1	Discrepancies in type, number and quality of stock are accurately recorded and documented
3.2	Products stored in inappropriate storage locations are relocated and stock records adjusted
4	Complete documentation	4.1	Inventory data is reconciled to match warehouse stock in accordance with company procedures
4.2	Workplace documentation is completed

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Australian codes and regulations relevant to the conduct of stocktakes
Relevant OH&S and environmental protection procedures and guidelines
Workplace procedures and policies for the conduct of stocktakes
Focus of operation of work systems, equipment, management and site operating systems for the conduct of stocktakes
Workplace processes for records management and the production of stocktake reports
Principles of operation and functions of stocktake systems
Housekeeping standards procedures required in the workplace
Site layout and obstacles

Required skills:
Communicate effectively with others when conducting stocktakes
Read and comprehend simple statements in English
Read and interpret instructions, procedures and labels relevant to the conduct of stocktakes
Complete documentation related to the conduct of stocktakes
Work collaboratively with others when conducting stocktakes
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may arise when conducting stocktakes in accordance with regulatory requirements and workplace procedures
Apply precautions and required action to minimise, control or eliminate hazards that may exist during work activities
Monitor work activities in terms of planned schedule
Modify activities depending on differing operational contingencies, risk situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Operate and adapt to differences in equipment in accordance with standard operating procedures
Select and use relevant communication, computing and office equipment when conducting stocktakes
Select and use required personal protective equipment conforming to industry and OH&S standards

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Work may be conducted:	in a range of work environments by day or night
Customers may be:	internal or external
Workplaces may comprise:	large, medium or small worksites
Work may be conducted in:	restricted spaces exposed conditions controlled or open environments
Goods may involve:	special handling, location, storage and/or packaging requirements, including temperature controlled goods and dangerous goods
Inventory systems may be:	automated manual paper based computerised microfiche
Categories or groups of products/stock may include:	small parts perishable goods overseas export dangerous goods refrigerated products temperature controlled stock fragile goods
The characteristics of products/stock may include:	small parts toxicity flammability form weight size state perishability fragility security risk
Labelling systems may include:	batch code bar code identification numbering systems serial numbers symbols for safe handling ADG and HAZCHEM Codes
Hazards in the work area may include:	chemicals dangerous or hazardous substances movements of equipment, goods and materials oil or water on floor a fire or explosion damaged packaging or pallets debris on floor faulty racking poorly stacked pallets faulty equipment
Communication in the work area may include:	phone electronic data interchange (EDI) fax email internet RF systems oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Personal protective equipment may include:	gloves safety headwear and footwear safety glasses two-way radios high visibility clothing
Consultative processes may involve:	other employees and supervisors suppliers, customers and clients relevant authorities and institutions management and union representatives industrial relations and OH&S specialists other maintenance, professional or technical staff
Information/documents may include:	goods identification numbers and codes manifests, picking slips, merchandise transfers, stock requisitions and bar codes codes of practice and regulations relevant to the identification, handling and stacking of goods Australian and international regulations and codes of practice for the handling, stacking and transport of dangerous goods and hazardous substances operations manuals, job specifications and induction documentation manufacturers specifications for equipment workplace procedures and policies supplier and/or client instructions dangerous goods declarations and material safety data sheets (where applicable) award, enterprise bargaining agreement, other industrial arrangements relevant Australian standards and certification requirements quality assurance procedures emergency procedures
Applicable regulations and legislation may include:	relevant codes and regulations for the packaging of goods Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: Australian and International Dangerous Goods Codes Australian and International Explosives Codes licence, patent or copyright arrangements water and road use and licence arrangements export/import/quarantine/bond requirements relevant state/territory OH&S and environmental protection legislation workplace relations regulations workers compensation regulations

Unit Sector(s)

Not applicable.

Competency Field

A - Handling Cargo/Stock

TLIA2307C Coordinate stocktakes

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to coordinate stocktakes in accordance with workplace requirements including planning stocktakes, coordinating stocktake activities, identifying stock discrepancies, and adjusting documentation in accordance with workplace procedures and relevant regulatory requirements.

Application of the Unit

Work must be carried out in compliance with the relevant regulations and workplace requirements when coordinating stocktakes.

Work is performed under some supervision generally within a team environment. It involves the application of product knowledge and an understanding of relevant workplace procedures and regulatory requirements when coordinating stocktakes as part of work activities in the warehousing, distribution and/or storage industries.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Plan stocktake	1.1	Goods to be counted and appropriate inventory systems are identified
1.2	Required resources including equipment, record keeping systems and personnel are identified
1.3	Members of the team are instructed and assisted
1.4	Team members are allocated to particular tasks and zones and given clear directions for work requirements
1.5	Sequence and operations of the stocktake are planned in a time effective manner
2	Coordinate stocktake	2.1	Stocktaking and cyclical counts are coordinated in accordance with workplace policies and procedures
2.2	Inventory data is interpreted
2.3	Inventory data is confirmed to match stock
2.4	Stock levels are accurately counted and documented
3	Identify stock discrepancies	3.1	Discrepancies in type, number and quality of stock are accurately recorded and documented
3.2	Possible reasons for discrepancies are identified
3.3	Products stored in inappropriate storage locations are relocated and stock records are adjusted in accordance with workplace procedures
4	Adjust documentation	4.1	Inventory data is reconciled to match warehouse stock in accordance with regulations, workplace practices, policies and procedures
4.2	Information is reconciled with audit requirements
4.3	Workplace documentation is completed

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Australian codes and regulations relevant to the coordination of stocktakes
Relevant OH&S and environmental protection procedures and guidelines
Workplace procedures and policies for the coordination of stocktakes
Focus of operation of work systems, equipment, management and site operating systems for the conduct of stocktakes
Workplace processes for records management and the production of stocktake reports
Principles and functions of stocktakes
Problems that may occur when coordinating a stocktake and appropriate action that can be taken
Computer records and documentation requirements for the coordination of stocktakes
Housekeeping standards procedures required in the workplace
Site layout

Required skills:
Communicate effectively with others when coordinating stocktakes
Read and comprehend simple statements in English
Read and interpret instructions, procedures and labels relevant to the coordination of stocktakes
Complete documentation related to the coordination of stocktakes
Work collaboratively with others when coordinating stocktakes
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when coordinating stocktakes in accordance with regulatory requirements and workplace procedures
Apply precautions and required action to minimise, control or eliminate hazards that may exist during work activities
Monitor work activities in terms of planned schedule
Modify activities depending on differing operational contingencies, risk situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Operate and adapt to differences in stock and equipment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Select and use relevant communications, computing and office equipment when coordinating stocktakes

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Work may be conducted:	in a range of work environments by day or night
Customers may be:	internal or external
Workplaces may comprise:	large, medium or small worksites
Work may be conducted in:	restricted spaces exposed conditions controlled or open environments
Equipment used in stocktaking may include:	calculators scanners hand-held computers
Inventory systems may be:	automated manual paper-based computerised microfiche
Categories or groups of products/stock may include:	small parts perishable goods overseas export dangerous goods refrigerated products temperature controlled stock fragile goods
The characteristics of products/stock may include:	small parts toxicity flammability form weight size state perishability fragility security risk
Labelling systems may include:	batch code bar code identification numbering systems serial numbers symbols for safe handling ADG and HAZCHEM Codes
Hazards in the work area may include:	chemicals dangerous or hazardous substances movements of equipment, goods and materials oil or water on floor a fire or explosion damaged packaging or pallets debris on floor faulty racking poorly stacked pallets faulty equipment
Communication in the work area may include:	phone electronic data interchange (EDI) fax email internet RF systems oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Personal protective equipment may include:	gloves safety headwear and footwear safety glasses two-way radios high visibility clothing
Consultative processes may involve:	other employees and supervisors suppliers, customers and clients relevant authorities and institutions management and union representatives industrial relations and OH&S specialists other maintenance, professional or technical staff
Information/documents may include:	goods identification numbers and codes manifests, picking slips, merchandise transfers, stock requisitions and bar codes codes of practice and regulations relevant to the identification, handling and stacking of goods Australian and international regulations and codes of practice for the handling, stacking and transport of dangerous goods and hazardous substances operations manuals, job specifications and induction documentation manufacturers specifications for equipment workplace procedures and policies supplier and/or client instructions dangerous goods declarations and material safety data sheets (where applicable) award, enterprise bargaining agreement, other industrial arrangements relevant Australian standards and certification requirements quality assurance procedures emergency procedures
Applicable regulations and legislation may include:	relevant codes and regulations for the packaging of goods Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: Australian and International Dangerous Goods Codes Australian and International Explosives Codes licence, patent or copyright arrangements water and road use and licence arrangements export/import/quarantine/bond requirements relevant state/territory OH&S and environmental protection legislation workplace relations regulations workers compensation regulations

Unit Sector(s)

Not applicable.

Competency Field

A - Handling Cargo/Stock

TLIA2507D Regulate temperature controlled stock

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to regulate temperature controlled stock in accordance with workplace requirements including identifying goods requiring temperature control, monitoring temperature of goods, and identifying and rectifying any identified problems in accordance with workplace procedures.

Application of the Unit

Work must be carried out in compliance with the relevant regulations and workplace requirements concerning the regulation of temperature controlled stock.

Work is performed under some supervision generally within a team environment. It involves the application of product knowledge and an understanding of relevant regulatory requirements to the regulation of temperature controlled stock in the warehousing, distribution and/or storage industries.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Identify goods requiring temperature control	1.1	Goods requiring temperature control are identified
1.2	Temperature for short- term and long-term storage is selected to match product type
1.3	Upper and lower limits for temperature control are identified
1.4	Storage separations and co-storage applications are identified for products
2	Monitor temperature	2.1	Appropriate methods for determining temperature of goods are identified
2.2	Storage areas are monitored for temperatures within range for products
2.3	Products are monitored to ensure compliance with temperature storage requirements
2.4	Short-term storage times are identified for transit goods
3	Identify and rectify problems	3.1	Implications of incorrect temperature are identified
3.2	Damaged goods are identified and appropriate action is undertaken in accordance with enterprise procedures
3.3	Causes of out-of-temperature range are identified
3.4	Appropriate personnel are notified for problem rectification
3.5	Goods handling procedures for maintenance of temperature control are identified and implemented

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Australian codes and regulations relevant to the regulation of temperature controlled stock
Relevant OH&S and environmental protection procedures and guidelines
Workplace procedures and policies for the regulation of temperature controlled stock
Focus of operation of work systems, equipment, management and site operating systems for the regulation of temperature controlled stock
Special handling, stacking and storage requirements for temperature controlled stock
Procedures for pre-cooling and snap freezing
Problems that can occur when regulating temperature controlled stock and appropriate action that can be taken
Hazards when regulating and working with temperature controlled stock and appropriate action to control the risks involved
Documentation requirements including reports and records concerning damaged or contaminated goods
Housekeeping standards procedures required in the workplace
Site layout

Required skills:
Communicate effectively with others when regulating temperature controlled stock
Read and comprehend simple statements in English
Read and interpret instructions, procedures and labels relevant to the regulation of temperature controlled stock
Complete documentation related to the regulation of temperature controlled stock
Operate electronic communication equipment to required protocol
Work collaboratively with others when regulating temperature controlled stock
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems, faults or malfunctions when regulating temperature controlled stock in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unplanned events when regulating temperature controlled stock
Modify activities depending on differing operational contingencies, risk situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Operate and adapt to differences in stock and equipment in accordance with standard operating procedures
Select and use relevant equipment, processes and procedures
Check refrigeration equipment operation in terms of maintenance schedule and standard operating procedures
Select and implement corrective actions to maintain temperature levels
Select and use required personal protective equipment conforming to industry and OH&S standards

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Work may be conducted:	in a range of work environments by day or night
Customers may be:	internal or external
Workplaces may comprise:	large, medium or small worksites short -term and/or long-term temperature controlled areas
Work may be conducted in:	restricted spaces exposed conditions controlled or open environments
Procedures for pre-cooling and snap freezing may include:	automated spraying with liquid nitrogen immersion in a very cold refrigerant freezing in moving air at less than -30oC plate freezer with very low refrigerant temperatures
Hazards in the work area may include:	contamination of, or from, materials being handled noise, light, energy sources service lines spills, leakages, ruptures cold pipes and chilling equipment dangerous or hazardous substances movements of equipment, goods and materials dust/vapours oil, water or ice on floor a fire or explosion damaged packaging or pallets debris on floor faulty racking poorly stacked pallets faulty equipment
Hazard management is consistent with:	the principle of hierarchy of control with elimination, substitution, isolation and engineering control measures being selected before safe working practices and personal protective equipment
Requirements for work may include:	site restrictions and procedures use of safety and personal protective equipment communications equipment specialised lifting and/or handling equipment incident/accident breakdown procedures additional gear and equipment noise restrictions hours of operations authorities and permits
Communication in the work area may include:	phone electronic data interchange (EDI) fax email internet radio RF systems oral, aural or signed communications
Consultative processes may involve:	other employees and supervisors suppliers, customers and clients relevant authorities and institutions management and union representatives industrial relations and OH&S specialists other maintenance, professional or technical staff
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Personal protective equipment may include:	gloves and protective clothing safety headwear and footwear safety glasses two-way radios high visibility clothing
Information/documents may include:	goods identification numbers and codes manifests, picking slips, merchandise transfers, stock requisitions and bar codes codes of practice and regulations relevant to the identification, handling and stacking of goods operations manuals, job specifications and induction documentation manufacturers specifications for equipment workplace procedures and policies supplier and/or client instructions award, enterprise bargaining agreement, other industrial arrangements relevant Australian standards and certification requirements quality assurance procedures emergency procedures
Applicable regulations and legislation may include:	relevant codes and regulations for the regulation of temperature controlled goods relevant state/territory OH&S and environmental protection legislation water and road use and licence arrangements export/import/quarantine/bond requirements workplace relations regulations workers compensation regulations

Unit Sector(s)

Not applicable.

Competency Field

A - Handling Cargo/Stock

TLIA3007C Organise cargo for export

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to organise the export of cargo including confirming correct preparation of the consignment, organising the loading of the cargo and processing the documentation.

Application of the Unit

Work must be must be carried out in compliance with the relevant codes of practice and regulations for the export of cargo.

It is performed under general supervision, with some accountability and responsibility for self and others in achieving the prescribed outcomes.

Work involves the application of routine freight forwarding principles and procedures to organise cargo for export.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Confirm correct preparation of consignment	1.1	Consignment is checked to ensure that cargo is consistent with packing specification and is suitable for the type and method of transport
1.2	Consignment is checked to ensure that labelling and marking of cargo conforms with domestic and international regulations and workplace requirements and that the packaging of cargo conforms to regulatory requirements and is appropriate for the method of transport
1.3	Cargo is checked for dangerous goods or explosives and it is confirmed that, where applicable, packaging and labelling conform with the Australian and International Dangerous Goods or Explosives Codes
1.4	Discrepancies in the composition or preparation of the cargo are noted and action is undertaken in accordance with workplace procedures
2	Organise the loading of cargo	2.1	Handling methods and equipment are selected which are suitable for the goods and transport method
2.2	Goods transfer methods between modes of transport are selected where appropriate
2.3	Procedures for the loading of cargo are organised in accordance with good practice requirements
2.4	Established industry practice is followed in the organisation of the loading of cargo
2.5	Employees, equipment and temporary storage areas (if required) are allocated and supervised
2.6	Individuals are informed of work requirements, timelines and relevant personal protective equipment
2.7	Work processes are monitored to ensure that resources, both human and equipment, are maintained at productive levels and within OH&S requirements
3	Process documentation	3.1	All relevant documentation is consolidated and checked for completion
3.2	Dangerous goods declaration is obtained from consignor (if necessary)
3.3	Discrepancies in documentation are identified and action is undertaken in accordance with workplace procedures
3.4	Documents are filed/stored/forwarded in accordance with workplace procedures

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Codes of practice and legislative requirements including local and international regulations relevant to the export of cargo
Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances
Relevant OH&S and environmental procedures and regulations
Interpretation of client requirements
Procedures for the identification and evaluation of information needed to organise the export of cargo
Procedures for the calculation of weights, volumes and dimensions
Procedures for the reviewing of transport options and availability of carriers
Procedures for liaising with Australian and international contacts
Procedures for batching, dating and numbering
Procedures for the completion of consignment documentation
Problems that may occur when when organising the export of cargo and appropriate action that can be taken
Contacts and sources of information/documentation needed when organising the export of cargo
Customer service policies and procedures

Required skills:
Communicate effectively with others when organising the export of cargo
Read and interpret instructions, procedures, information, labels and other documents relevant to the organisation of the export of cargo
Complete documentation related to the organisation of the export of cargo
Work collaboratively with others when organising the export of cargo
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may arise when organising the export of cargo in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unplanned events that may arise when organising the export of cargo
Monitor work activities in terms of planned schedule
Modify activities depending on differing operational contingencies, risk situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Operate and adapt to differences in cargo and systems in accordance with standard operating procedures
Select and use relevant communications equipment when organising the export of cargo

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Organisation of the cargo for export may include:	movement of equipment, goods, materials and vehicular traffic
Customers may be:	internal or external
Operations may be conducted:	by day or night
Cargo to be exported may include:	dangerous, hazardous, perishable, fragile, packaged goods or in liquid or solid form
Forms of documentation for the export of cargo may include:	packing specifications and lists manifests invoices
Transport modes may include:	air, sea or combinations
Requirements for work may include:	site restrictions and procedures use of safety and personal protective equipment communications equipment specialised lifting and/or handling equipment incident/accident breakdown procedures authorities and permits hours of operations noise restrictions additional gear and equipment
Hazards may include:	hazardous or dangerous materials contamination of, or from, materials being handled noise, light, energy sources stationary and moving machinery, parts or components dust/vapours spills, leakages, ruptures service lines
Hazard management is consistent with:	the principle of hierarchy of control with elimination, substitution, isolation and engineering control measures being selected before safe working practices and personal protective equipment
Established industry practice when planning procedures for the loading of cargo includes:	available space is used efficiently goods are packed for ease of inspection and to meet delivery and customer requirements goods are secured ensuring no damage to contents weight and volume of consolidated cargo conforms to specifications dangerous goods are labelled in accordance with Australian and International Dangerous Goods Codes dangerous goods are packaged and labelled in accordance with their class and subsidiary risk
Consultative processes may involve:	other employees and supervisors suppliers, potential customers and clients relevant authorities and institutions management and union representatives industrial relations and OH&S specialists other maintenance, professional or technical staff
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Information/documentation may include:	Australian and international codes of practice and regulations relevant to export of cargo Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances operations manuals, job specifications and procedures and induction documentation Safe Working Limits (SWL) and Working Load Limits (WLL) of transport options workplace operating procedures and policies supplier and/or client instructions Australian and international standards, criteria and certification requirements communications technology equipment, oral, aural or signed communications quality assurance procedures emergency procedures relevant competency standards and training materials
Applicable procedures and codes may include:	relevant codes and regulations for the export of cargo Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: Australian and International Dangerous Goods Codes Australian Marine Orders and the International Maritime Dangerous Goods Code IATA Dangerous Goods by Air regulations Australian and International Explosives Codes relevant international and Australian state/territory road rules and transport regulations relevant Australian and international standards and certification requirements international transport regulations, codes and procedures relevant state/territory OH&S legislation relevant state/territory environmental protection legislation

Unit Sector(s)

Not applicable.

Competency Field

A - Handling Cargo/Stock

TLIA3107C Consolidate freight

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to consolidate freight including assessing the scope to consolidate freight, combining or consolidating multiple shipments of products into higher volume shipments, and the related preparation of consignment documentation.

Application of the Unit

Work must be must be carried out in compliance with the relevant codes of practice and regulations for the carriage of freight.

It is performed under general supervision, with some accountability and responsibility for self and others in achieving the prescribed outcomes.

Work involves the application of routine principles and procedures to efficiently and effectively combine and consolidate freight prior to shipment.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Assess scope to consolidate freight	1.1	Capacity and capability of different transport modes available to the organisation are assessed against proposed task
1.2	Individual consignment loads are evaluated to identify relevant information needed to combine or consolidate freight
1.3	Information is analysed to determine where opportunities for freight consolidation exist
1.4	Packaging requirements for consolidated cargo conform to regulatory requirements
1.5	Procedures for the loading of cargo are planned in accordance with established industry practice and Australian Dangerous Goods (ADG) Code
1.6	Volumes and dimensions of proposed consolidation are calculated
1.7	Proposed consolidation is matched against operational capacity and capability of carrier
2	Prepare consignment documentation	2.1	Consignment documentation is prepared for consolidated cargo
2.2	Labelling and marking requirements of cargo are documented in accordance with domestic and international regulations, ADG Code and workplace requirements
2.3	Consignment documentation is completed and filed/stored in accordance with workplace procedures including dangerous goods declaration, where applicable
2.4	Freight is consolidated taking into account segregation requirements for dangerous goods, if applicable

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant codes of practice and legislative requirements including local and international freight regulations
Relevant OH&S and environmental procedures and regulations
Procedures for the calculation of volumes and dimensions
Procedures for the identification and evaluation of information needed to facilitate the consolidation of freight
Procedures for planning the loading of freight
Procedures for the completion of consignment documentation
Problems that may occur when consolidating freight and appropriate action that can be taken
Sources of information and documentation needed when consolidating freight
Customer service policies and procedures

Required skills:
Communicate effectively with others when consolidating freight
Read and interpret instructions, procedures, information and labels relevant to the consolidation of freight
Complete documentation related to the consolidation of freight
Operate electronic communication equipment to required protocol
Work collaboratively with others when consolidating freight
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur during the consolidation of freight in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unplanned events that may occur during the consolidation of freight
Apply precautions and required action to minimise, control or eliminate hazards that may exist during work activities
Monitor work activities in terms of planned schedule
Modify activities depending on differing operational contingencies, risk situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Operate and adapt to differences in freight and equipment in accordance with standard operating procedures
Select and use required computer and communication equipment when consolidating freight
Select and use required personal protective equipment conforming to industry and OH&S standards

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Consolidation of freight may include:	mixed products from multiple areas for shipment to a single customer the consolidation of smaller shipments
Requirements for work may include:	freight forwarding protocols and procedures communications equipment workplace operations authorities and permits hours of operation relevant regulations
Information needed to facilitate the consolidation of freight may include:	type, capacity and compatibility of cargo agreed delivery times and routing schedules pick-up and drop-off points specified carrier/mode of transport agreed cost structure
Established industry practice when planning procedures for the loading of cargo includes:	available space is used efficiently goods are packed for ease of inspection and to meet delivery and customer requirements goods are secured ensuring no damage to contents weight and volume of consolidated cargo conforms to specifications
Consultative processes may involve:	other employees and supervisors international and domestic agents, suppliers, clients relevant authorities and institutions management OH&S specialists other professional or technical staff
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Information/documentation may include:	Australian and international codes of practice and regulations relevant to consolidation of freight operations manuals, job specifications and procedures and induction documentation Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances competency standards and training materials manufacturers/client specifications, instructions workplace operating procedures and policies supplier and/or client instructions Australian and international standards, criteria and certification requirements communications technology equipment, oral, aural or signed communications emergency procedures quality assurance procedures
Applicable procedures and codes may include:	relevant regulations for the import and export of cargo Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: Australian and International Dangerous Goods Codes Australian Marine Orders and the International Maritime Dangerous Goods Code IATA Dangerous Goods by Air regulations Australian and International Explosives Codes Australian and international standards and certification requirements international transport regulations, codes and procedures relevant state/territory OH&S legislation relevant state/territory environmental protection legislation

Unit Sector(s)

Not applicable.

Competency Field

A - Handling Cargo/Stock

TLIA3207C Organise transport of freight or goods

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to organise the transport of freight or goods, including planning the transport operations, organising the transport of the freight, completing the required documentation and finalising the organisational process.

Application of the Unit

Work must be carried out in compliance with the relevant codes of practice and regulations for the transport of freight or goods.

It is performed under general supervision, with some accountability and responsibility for self and others in achieving the prescribed outcomes.

Work involves the application of routine principles and procedures to organise the transport of freight or goods prior to shipment.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Plan transport operations	1.1	Knowledge of product to be freighted and workplace procedures are applied to the analysis of the transportation process
1.2	Domestic and international regulations, codes and procedures for the transport of freight are identified
1.3	Resources including manual handling equipment, employees competencies, storage areas, goods management equipment and transportation equipment are identified to match the task
1.4	Work processes are planned to meet agreed timelines
1.5	Types of transportation required for the freight or goods is identified to match customer requirements, freight type and delivery time
1.6	Multiple transport modes are identified where applicable
1.7	Goods transfer methods between modes of transport are selected where appropriate
2	Organise the transport of freight	2.1	Employees, equipment and temporary storage areas (if required) are allocated and supervised
2.2	Freight is secured ensuring no damage to contents
2.3	Handling methods suitable to the goods and transport method are selected
2.4	Individuals are informed of work requirements and timelines
2.5	Work processes are monitored to ensure that resources, both human and equipment, are maintained at productive levels and according to workplace and OH&S requirements
2.6	Discrepancies in freight are noted and action undertaken in accordance with workplace procedures
3	Complete organisational process	3.1	Monitoring processes to track the movement of freight are implemented
3.2	Reporting requirements are communicated to appropriate personnel
3.3	Workplace documents and records are checked for completion and are filed/stored in accordance with workplace procedures

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Codes of practice and legislative requirements relevant to the organisation of the transport of freight and goods
Relevant OH&S and environmental procedures and regulations
Procedures for the calculation/estimation of weight, volumes and dimensions
Procedures for the identification and evaluation of information needed to facilitate the transport of freight
Procedures for assessing storage and transport requirements and options
Procedures for electing transport/storage equipment and systems
Procedures for organising any required permits
Procedures for coordinating the transfer and storage of goods including multi-modal transport
Procedures for the completion of transport documentation
Problems that may occur when organising the transport of freight and goods and appropriate action that can be taken
Sources of information and documentation needed when organising the transport of freight and goods
Customer service policies and procedures

Required skills:
Communicate effectively with others when organising the transport of freight and goods
Read and interpret instructions, procedures and labels relevant to the organisation of the transport of freight and goods
Interpret and follow operational instructions and prioritise work
Complete documentation related to the organisation of the transport of freight and goods
Work collaboratively with others when organising the transport of freight and goods
Establish effective working relationships with colleagues and clients
Plan own work including prioritisation of work activities, predicting consequences and identifying improvements
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may arise during the organisation of the transport of freight and goods in accordance with regulatory requirements and workplace procedures
Apply precautions and required action to minimise, control or eliminate hazards that may exist during work activities
Monitor work activities in terms of planned schedule
Modify activities depending on differing operational contingencies, risk situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Select and use communication, computers and systems required for the organisation of the transport of freight and goods
Operate and adapt to differences in equipment in accordance with standard operating procedures

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Organisation of the transport of freight/goods may include movement of:	goods equipment materials vehicular traffic
Customers may be:	internal or external
Operations may be conducted:	by day or night
Freight/goods to be transported may include:	dangerous, hazardous, perishable, fragile, packaged goods in liquid or solid form
Storage areas may be:	existing, temporary or permanent
Transport modes may include:	road, air, rail, sea or combinations
Information needed to facilitate the organisation of the transport of freight/goods may include:	type, capacity and compatibility of freight/goods agreed delivery times and routing schedules pick-up and drop-off points specified mode of transport agreed cost structure
Requirements for work may include:	site restrictions and procedures use of safety and personal protective equipment communications equipment specialised lifting and/or handling equipment incident/accident breakdown procedures authorities and permits hours of operations noise restrictions additional gear and equipment Australian standards and guidelines for manual handling
Hazards may include:	hazardous or dangerous materials contamination of, or from, materials being handled noise, light, energy sources stationary and moving machinery, parts or components dust/vapours spills, leakages, ruptures service lines
Consultative processes may involve:	other employees and supervisors suppliers, potential customers and clients relevant authorities and institutions management and union representatives industrial relations and OH&S specialists other maintenance, professional or technical staff
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Information/documents may include:	Australian and international codes of practice and regulations relevant to the transport of freight operations manuals, job specifications and procedures and induction documentation Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances competency standards and training materials manufacturers/client specifications, instructions workplace operating procedures and policies supplier and/or client instructions Australian and International standards, criteria and certification requirements communications technology equipment, oral, aural or signed communications quality assurance procedures emergency procedures
Applicable procedures and codes may include:	relevant regulations for the import and export of cargo Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: Australian and International Dangerous Goods Codes Australian Marine Orders and the International Maritime Dangerous Goods Code IATA Dangerous Goods by Air regulations Australian and International Explosives Codes Australian and international standards and certification requirements international transport regulations, codes and procedures relevant state/territory OH&S legislation relevant state/territory environmental protection legislation

Unit Sector(s)

Not applicable.

Competency Field

A - Handling Cargo/Stock

TLIA3307C Organise international transport of freight

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to organise the international transport of freight, including confirming customer requirements, organising freight arrangements and communicating with shipping agents and authorities.

Application of the Unit

Work must be carried out in compliance with the relevant codes of practice and regulations for the international transport of freight.

It is performed under general supervision, with some accountability and responsibility for self and others in achieving the prescribed outcomes.

Work involves the application of routine principles and procedures to organise the international transport of freight.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Confirm customer requirements	1.1	Customer requirements for the movement of cargo in terms of the nature of goods, the countries of origin and destination, the timescales for collection and delivery and the estimated budget for the transaction are confirmed
1.2	Customer priorities for the shipment are confirmed
1.3	Decisions on possible routes, taking into account known variables, are undertaken
2	Organise freight arrangements	2.1	International regulations, codes of practice for the transport of freight are confirmed
2.2	Work processes are planned to meet agreed timelines
2.3	Transport modes (including multi-modal options) are matched to customer requirements, freight type and delivery times
2.4	Availability of selected carrier(s) is checked including modes of transport, scheduled departure dates and times, transfer times and costs for each stage of shipment
2.5	Arrangements are made to consolidate freight, where appropriate
2.6	Freight carrier(s) booking(s) are confirmed
2.7	Transport of freight to selected international carrier is organised
3	Communicate with shipping agents and authorities	3.1	Freight documentation is checked for accuracy and forwarded as appropriate to shipping agents and authorities
3.2	Confirmation of despatch of freight from international carrier is obtained
3.3	Arrival of cargo at port of entry is confirmed
3.4	Acceptance of freight documentation is confirmed
3.5	Payments are authorised
3.6	Cargo is on-forwarded from point of entry, where required
3.7	Customer is advised that freight has been forwarded to point of destination

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant codes of practice and legislative requirements including local and international freight regulations
Relevant OH&S and environmental procedures and regulations
Procedures for the interpretation of client requirements
Procedures for the identification and evaluation of information needed to organise the international transport of freight
Procedures for calculating volumes and dimensions
Procedures for reviewing transport options and availability of carriers
Procedures for liaising with Australian and international contacts using appropriate technology
Procedures for completing consignment documentation
Problems that may occur when organising the international transport of freight and appropriate action that can be taken
Contacts and sources of information/documentation needed when organising the international transport of freight
Customer service policies and procedures

Required skills:
Communicate effectively with others when organising the international transport of freight
Read and interpret instructions, procedures and labels relevant to the international transport of freight
Complete documentation related to the organisation of the international transport of freight
Work collaboratively with others when organising the international transport of freight
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may arise when organising the international transport of freight in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unplanned events
Modify activities depending on differing operational contingencies, risk situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Use relevant communication and computer equipment and systems when organising the international transport of freight
Operate and adapt to differences in equipment in accordance with standard operating procedures

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Organisational activities may cover movement of:	equipment goods materials various forms of freight transport
Requirements for work may include:	freight forwarding protocols and procedures communications equipment workplace operations authorities and permits hours of operation relevant regulations
Information needed to organise the international transport of freight may include:	type, capacity and compatibility of cargo agreed delivery times and routing schedules pick-up and drop-off points specified carrier/mode of transport agreed cost structure
Forms of transport may include:	road rail sea air local courier
Consultative processes may involve:	international and domestic agents, suppliers and clients relevant authorities and institutions other employees and supervisors management OH&S specialists other professional or technical staff
Communications systems may involve:	telephone fax email electronic data transfer of information mail
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Documentation/records may include:	Australian and international codes of practice and regulations relevant to the international transport of freight operations manuals, job specifications and procedures and induction documentation Safe Working Limits (SWL) and Working Load Limits (WLL) of transport options workplace operating procedures and policies supplier and/or client instructions Australian and International standards, criteria and certification requirements communications technology equipment, oral, aural or signed communications quality assurance procedures emergency procedures relevant competency standards and training materials
Applicable procedures and codes may include:	regulations and codes of practice for the international transport of freight Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: Australian and international dangerous goods codes Australian Marine Orders and the International Maritime Dangerous Goods Code IATA Dangerous Goods by Air regulations Australian and International Explosives Codes relevant regulations for the import and export of cargo Australian and international standards and certification requirements relevant state/territory OH&S legislation relevant state/territory environmental protection legislation

Unit Sector(s)

Not applicable.

Competency Field

A - Handling Cargo/Stock

TLIA507C Check and evaluate records and documentation

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to check and evaluate records and documentation in accordance with regulatory and workplace requirements including checking documentation and analysing and evaluating records.

Application of the Unit

Work must be carried out in compliance with the relevant standards, regulations and workplace requirements concerning the documentation requirements for the local and international transport of cargo and containers.

Work is performed under some supervision generally within a team environment. It involves the application of workplace procedures and regulatory requirements to the checking and evaluation of documentation for the local and international transport of cargo and containers as part of work activities in the stevedoring, transport, distribution and allied industries.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Check documentation	1.1	Documentation is checked to ensure its compliance with regulatory and workplace requirements
1.2	Documentation is checked on a regular basis, and the personnel responsible for documentation are advised of deadlines
1.3	Use of systems for the maintenance of records complies with regulatory and workplace requirements
2	Analyse and evaluate records	2.1	Records are analysed to identify unexpected deviations from plans or possible future problems with plant and equipment
2.2	Advice is provided to appropriate personnel when problems are identified
2.3	Security of records and documentation is maintained at all times with access being granted to authorised personnel in accordance with workplace procedures

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Australian and international standards, codes and regulations relevant to the documentation requirements for the local and international transport of cargo and containers including the Australian and International Dangerous Goods Codes
Relevant OH&S and environmental protection procedures and guidelines
Workplace procedures and policies for checking and evaluating documentation for the local and/or international transport of cargo and containers
Focus of operation of work systems, equipment, management and site operating systems for checking and evaluating cargo/container transport documentation
Problems that may occur when checking and evaluating documentation and appropriate action that can be taken to resolve the problems
Types of cargo, containers and transport modes and the documentation requirements for each
Site layout, loading/unloading plans and sequence sheets
The marking and numbering systems for cargo
Relevant bond, quarantine or other legislative requirements

Required skills:
Communicate effectively with others when checking and evaluating transport documentation
Read and interpret instructions, procedures and labels relevant to checking and evaluating transport documentation
Receive, acknowledge and send messages with available communications equipment
Identify cargo, container and goods, coding, ADG and IMDG markings and where applicable emergency information panels
Work collaboratively with others when checking and evaluating transport documentation
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems, faults or malfunctions when checking and evaluating transport documentation in accordance with regulatory requirements and workplace procedures
Monitor work activities in terms of planned schedule
Modify activities depending on differing operational contingencies, risk situations and environments
Identify, select and use relevant equipment, processes and procedures when checking and evaluating documentation for the local and/or international transport of cargo and containers

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Work may be conducted in:	a range of work environments by day or night
Customers may be:	internal or external
Workplaces may comprise:	large, medium or small worksites
Work may be conducted in:	limited or restricted spaces exposed conditions controlled or open environments office environments
Cargo/freight may include:	goods with specialist requirements, including temperature controlled goods and dangerous goods
Hazards in the work area may include exposure to:	chemicals dangerous or hazardous substances movements of equipment, goods, materials and vehicular traffic
Personnel in work area may include:	workplace personnel site visitors contractors official representatives
Personal protective equipment may include:	gloves safety headwear and footwear safety glasses two-way radios protective clothing high visibility clothing
Communication in the work area may include:	phone fax email electronic data transfer (EDI) RF systems radio oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Information/documents may include:	goods identification numbers and codes manifests, bar codes, and container identification/serial number Australian and international codes of practice and regulations relevant to the documentation requirements for the local and/or international transport of cargo and containers Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances operations manuals, job specifications and induction documentation manufacturers specifications for equipment workplace procedures and policies supplier and/or client instructions dangerous goods declarations and material safety data sheets (where applicable) award, enterprise bargaining agreement, other industrial arrangements relevant Australian standards and certification requirements quality assurance procedures emergency procedures
Applicable regulations and legislation may include:	relevant standards, codes and regulations relevant to the documentation requirements for the local and international transport of cargo and containers Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: Australian and International Dangerous Goods Codes Australian Marine Orders and the International Maritime Dangerous Goods Code IATA Dangerous Goods by Air regulations Australian and International Explosives Codes licence, patent or copyright arrangements water and road use and licence arrangements export/import/quarantine/bond requirements marine orders relevant Australian standards and certification requirements relevant state/territory OH&S and environmental protection legislation workplace relations regulations workers compensation regulations

Unit Sector(s)

Not applicable.

Competency Field

A - Handling Cargo/Stock

TLIA807C Transfer cargo

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to transfer cargo in accordance with workplace requirements including preparing for the transfer of the load, safely transferring the cargo using appropriate lifting equipment, finalising the transfer, and completing all required documentation.

Application of the Unit

Work must be carried out in compliance with the relevant regulations and workplace requirements concerning the transfer of cargo/freight.

Work is performed under some supervision generally within a team environment. It involves the application of workplace procedures and regulatory requirements when transferring cargo as part of work activities in the stevedoring, transport, distribution and allied industries.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Prepare for load transfer	1.1	Load characteristics are identified to determine any special handling or equipment requirements
1.2	Location of load in yard and following transfer method is determined
1.3	Pathway for load transfer is established consistent with workplace procedures noting obstacles and any particular safety precautions
1.4	Working area is prepared in accordance with the national standards, safety codes, and site operating procedures
1.5	Personal protective equipment and other safety equipment is assembled
1.6	The Safe Working Load (SWL) or Working Load Limit (WLL) is calculated using formulae for the particular type of lifting equipment
1.7	Lifting equipment is checked to determine safe working order for the transfer
1.8	Unsafe equipment is reported to appropriate personnel
2	Transfer cargo	2.1	Cargo is steadied and secured using appropriate devices
2.2	Load is lifted and shifted safely following national standards, safety codes and site operating procedures
2.3	Load is transferred and set down ensuring no injury to personnel or damage to machinery or cargo
3	Complete transfer	3.1	Securing arrangements are released from load ensuring no injury to personnel or damage to machinery or cargo
3.2	Relevant documentation is completed including reporting of damaged cargo in accordance with workplace reporting requirements
3.3	Equipment is returned to store and work area returned to normal working condition

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Australian and international codes and regulations relevant to the transfer of cargo/freight including the Australian and International Dangerous Goods Codes
Relevant OH&S and environmental protection procedures and guidelines
Workplace procedures and policies for the transfer of cargo and freight
Focus of operation of work systems, equipment, management and site operating systems for the transfer of cargo and freight
Problems that may occur when transferring cargo/freight and appropriate action that can be taken to resolve the problems
Relevant handling and safety codes
Types of equipment used to transfer loads in terminals/wharves, their applications and procedures and precautions for their use
Requirements for Safe Working Load (SWL) and Working Load Limit (WLL) of load shifting equipment
The marking and numbering systems for cargo
Relevant bond, quarantine or other legislative requirements

Required skills:
Communicate effectively with others when transferring cargo and freight
Read and interpret instructions, procedures, information and signs relevant to the transfer of cargo and freight
Interpret and follow operational instructions and prioritise work when transferring cargo and freight
Complete documentation related to work activities when transferring cargo and freight
Receive, acknowledge and send messages with communications equipment whilst operating load transfer equipment
Work collaboratively with otherswhen transferring cargo and freight
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems, faults or malfunctions when transferring cargo and freight in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unplanned events that may occur when transferring cargo and freight
Apply precautions and required action to minimise, control or eliminate hazards that may exist during work activities
Monitor work activities in terms of planned schedule
Modify activities depending on differing operational contingencies, risk situations and environments
Apply fatigue management knowledge and techniques
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Operate and adapt to differences in equipment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Monitor performance of load transfer equipment
Conduct checks on equipment used when transferring cargo and freight in terms of service schedule and standard operating procedures
Identify, select and use relevant equipment, processes and procedures when transferring cargo and freight
Estimate the size, shape and special requirements of loads

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Work may be conducted in:	a range of work environments by day or night
Customers may be:	internal or external
Workplaces may comprise:	large, medium or small worksites
Work may be conducted in:	limited or restricted spaces exposed conditions controlled or open environments
Cargo/freight may include:	goods with specialist requirements, including temperature controlled goods and dangerous goods
Equipment may include:	appropriate load shifting equipment normally in use at a terminal or wharf (but does not include gantry equipment, boom cranes, dozers or specialised load shifting equipment which are covered by separate competency units)
Hazards in the work area may include exposure to:	chemicals dangerous or hazardous substances movements of equipment, goods, materials and vehicular traffic
Personal protective equipment may include:	gloves safety headwear and footwear safety glasses two-way radios protective clothing high visibility clothing
Communication in the work area may include:	phone fax email electronic data transfer (EDI) RF systems radio oral, aural or signed communications
Personnel in work area may include:	workplace personnel site visitors contractors official representatives
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Information/documents may include:	goods identification numbers and codes manifests, bar codes, and container identification/serial number Australian and international codes of practice and regulations relevant to the transfer of cargo Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances operations manuals, job specifications and induction documentation manufacturers specifications for equipment workplace procedures and policies supplier and/or client instructions dangerous goods declarations and material safety data sheets (where applicable) award, enterprise bargaining agreement, other industrial arrangements relevant Australian standards and certification requirements quality assurance procedures emergency procedures
Applicable regulations and legislation may include:	relevant codes and regulations for the transfer of cargo/freight Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: Australian and International Dangerous Goods Codes Australian Marine Orders and the International Maritime Dangerous Goods Code IATA Dangerous Goods by Air regulations Australian and International Explosives Codes licence, patent or copyright arrangements water and road use and licence arrangements export/import/quarantine/bond requirements marine orders relevant state/territory OH&S and environmental protection legislation workplace relations regulations workers compensation regulations

Unit Sector(s)

Not applicable.

Competency Field

A - Handling Cargo/Stock

Modification History

Not Supplied

Unit Descriptor

Not Supplied

Application of the Unit

Not Supplied

Licensing/Regulatory Information

Not Supplied

Pre-Requisites

Not Supplied

Employability Skills Information

Not Supplied

Elements and Performance Criteria Pre-Content

Not Supplied

Elements and Performance Criteria

none

Required Skills and Knowledge

Not Supplied

Evidence Guide

Not Supplied

Range Statement

Not Supplied

Unit Sector(s)

Not applicable.

Custom Content Section

Not Supplied

TLIB107C Check and assess operational capabilities of equipment

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to check and assess the operational capabilities of equipment in accordance with workplace requirements, including inspecting equipment and work area, checking the operational capability of equipment and its safety devices, identifying and assessing the impact of faults on safety and work requirements, and recording and reporting the results of inspection and testing in accordance with workplace procedures and relevant regulatory requirements.

Application of the Unit

Work must be carried out in accordance with codes/regulations and workplace requirements relevant to the checking and assessment of the operational capability of equipment.

Safety checks and equipment tests are performed under limited supervision.

Work involves the application of regulatory requirements and workplace procedures to the checking and assessment of the operational capability of equipment in the stevedoring, transport, warehousing, distribution and/or storage industries.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Inspect equipment and work area	1.1	Equipment is inspected prior to start-up in accordance with workplace pre-operational functional safety check procedures and manufacturers specifications
1.2	Aspects of equipment/work area found to be outside manufacturers and/or workplace specifications are reported to designated persons for appropriate action
2	Check equipment operational capability	2.1	Equipment and components are tested after start-up in accordance with manufacturers specifications and workplace procedures
2.2	Warning systems are all checked for operational effectiveness
3	Identify and assess impact of faults on work requirements	3.1	Faults are identified and assessment made of the potential effect on the operation of the equipment for the required work
3.2	Faults that may affect the safe operation of the equipment are reported to the appropriate personnel for rectification
4	Record and report results of inspection and testing	4.1	The results of the inspection and testing are accurately reported in accordance with regulatory requirements, workplace policy and industry guidelines
4.2	Records are clear, unambiguous and concisely kept in accordance with workplace policy
4.3	Clear reference is made to any items which may affect the future safety of the equipment

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Workplace procedures and policies for the checking and assessing of the operational capability of equipment
Focus of operation of work systems, equipment, management and site operating systems for the checking and assessing of the operational capability of equipment
The characteristics, capabilities and limitations of the equipment
Tools and equipment used during the checking and assessing of the operational capability of equipment and the precautions and procedures that should be followed in their use
Problems that may occur when checking and assessing the operational capability of equipment and appropriate action that can be taken to resolve the problems
Operational safety requirements for the equipment concerned
Housekeeping standards procedures required in the workplace
Site layout and obstacles

Required skills:
Communicate effectively with others when checking and assessing the operational capability of equipment
Read and interpret instructions, procedures, information, labels and signs relevant to the checking and assessing of the operational capability of equipment
Interpret and follow operational instructions and prioritise work
Complete documentation related to the checking and assessing of the operational capability of equipment
Work collaboratively with others when checking and assessing the operational capability of equipment
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems, faults or malfunctions in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unplanned events
Apply precautions and required action to minimise, control or eliminate hazards that may exist during work activities
Monitor work activities in terms of planned schedule
Modify activities depending on differing operational contingencies, risk situations and environments
Apply fatigue management knowledge and techniques
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Operate and adapt to differences in equipment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Select and use relevant equipment and communications technology when checking and assessing the operational capability of equipment
Service equipment in terms of maintenance schedule and standard operating procedures
Check and replenish fluids and carry out lubrication processes in the course of work activities

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Work may be conducted in:	a range of work environments by day or night
Customers may be:	internal or external
Workplaces may comprise:	large, medium or small worksites
Work may be conducted in:	limited or restricted spaces exposed conditions controlled or open environments
Purpose of equipment checking and inspection is to:	ensure it is free from damage, leaks and obstructions that may prejudice safety or limit operational capability
Safety and operational capability checks may be performed:	on a range of equipment used in the stevedoring, transport, warehousing, distribution and/or storage industries
Visual checks may include but are not limited to:	pressure over/under specification fluid leaks temperature over/under specifications cracks, surface or structural faults or other damage tightness of bolts, fixtures and fittings within specifications
Records/results of pre-operation tests may include:	details of faulty equipment or specific components action taken results of testing details of repair and maintenance work to be undertaken
Operational checks may be performed by:	operating/checking the functionality of various pieces of safety and component equipment (where applicable)
Hazards in the work area may include exposure to:	chemicals dangerous or hazardous substances movements of equipment, goods and materials a fire or explosion faulty equipment/tools
Consultative processes may involve:	workplace personnel supervisors and managers equipment manufacturers site visitors contractors official representatives
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Personal protective equipment may include:	gloves safety headwear and footwear safety glasses two-way radios high visibility clothing
Communication in the work area may include:	phone fax email internet RF communications barcode readers oral, aural or signed communications
Information/documents may include:	workplace procedures and policies for the checking and assessment of the equipment concerned manufacturers specifications for equipment/tools equipment identification labels, barcodes and serial numbers supplier and/or client instructions relevant OH&S requirements and policies relevant Australian standards and certification requirements material safety data sheets where applicable codes of practice including the National Standards for Manual Handling and the Industry Safety Code relevant legislation, regulations and related documentation including the ADG Code award, enterprise bargaining agreement and other industrial arrangements quality assurance procedures emergency procedures
Applicable regulations and legislation may include:	relevant standards, codes and regulations pertaining to the checking and operation of the equipment concerned relevant state/territory OH&S legislation relevant state/territory environmental protection legislation licence, patent or copyright arrangements export/import/quarantine/bond requirements relevant Australian standards and certification requirements workplace relations regulations including equal opportunity, equal employment opportunity and affirmative action legislation workers compensation regulations

Unit Sector(s)

Not applicable.

Competency Field

B - Equipment Checking&Maintenance

TLIB207C Test equipment and isolate faults

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to test equipment and isolate faults in accordance with workplace requirements, including identifying scope of the operational test; planning operational tests; checking the equipment through full operating range; and isolating faults and/or formulating recommendations for adjustment, repair or replacement in accordance with workplace procedures and relevant regulatory requirements.

Application of the Unit

Work must be carried out in accordance with codes/regulations and workplace requirements relevant to the testing of equipment and the isolation of faults.

Work is performed under some supervision, generally within a team environment. It involves the application of regulatory requirements and workplace procedures to the testing and the isolation of faults in equipment in the stevedoring, transport, warehousing, distribution and/or storage industries.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Identify scope of operational check	1.1	Physical condition of equipment is observed
1.2	Test procedures and parameters are identified in accordance with workplace procedures and manufacturers specifications
1.3	Preliminary observations are recorded
1.4	Test procedures are discussed with appropriate staff and necessary permission obtained
2	Plan operational checks	2.1	Specifications and notes from preliminary observations are checked and areas to be clarified are identified
2.2	Sequence of tests is planned noting areas where results and observations should be recorded
2.3	Safe area for testing is identified
2.4	Arrangements are made for any additional resources (including staff)
3	Check unit through full operating range	3.1	Test is undertaken observing relevant safety and operational requirements
3.2	Results are recorded and findings confirmed
4	Isolate fault and/or formulate recommendations	4.1	Proposals for equipment repair are recorded based on faults found, cost/time implications and workplace approval systems
4.2	Report is explained to relevant workplace personnel including any options and recommendations
4.3	Parts are procured and/or repairs undertaken in accordance with enterprise procedures

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of regulatory requirements applicable to the testing of equipment and the isolation of faults
Relevant OH&S and environmental procedures and regulations
Workplace procedures and policies for the testing of equipment and the isolation of faults, including the tagging and reporting of faulty equipment and components
Focus of operation of work systems, equipment, management and site operating systems for the testing of equipment and the isolation of faults
Fault-finding techniques including identification of cost/time effective rectification procedures
Tools, meters, gauges and equipment used during the testing of equipment and the isolation of faults and the precautions and procedures that should be followed in their use
Guidelines relating to the safe use of machinery and equipment including the tagging of unserviceable or damaged items
Faults that may occur with equipment, and appropriate action that can be taken to report and/or rectify the identified faults in the equipment or its components
The characteristics, capabilities and limitations of the equipment
Operational safety requirements for the equipment concerned
Housekeeping standards procedures required in the workplace
Site layout and obstacles
Documentation and record requirements

Required skills:
Communicate effectively with others when testing equipment and isolating faults
Read and comprehend simple statements in English
Read and interpret instructions, procedures, information and signs relevant to the testing of equipment and the isolation of faults
Interpret and follow operational instructions and prioritise work
Complete documentation related to the testing of equipment and the isolation of faults
Operate electronic communication equipment to required protocol
Work collaboratively with others when testing equipment and isolating faults
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems, faults or malfunctions that may occur when testing equipment and isolating faults in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unplanned events
Apply precautions and required action to minimise, control or eliminate hazards that may exist during work activities
Monitor work activities in terms of planned schedule
Modify activities depending on differing operational contingencies, risk situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Adapt to differences in equipment in accordance with standard operating procedures
Select and use relevant meters, gauges, equipment and tools when testing equipment and isolating faults
Select and use required personal protective equipment conforming to industry and OH&S standards
Apply basic mechanical, hydraulic, electrical and electronic principles to testing and fault identification activities

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Work may be conducted:	in a range of work environments by day or night
Customers may be:	internal or external
Workplaces may comprise:	large, medium or small worksites
Work may be conducted in:	limited or restricted spaces exposed conditions controlled or open environments
Tests and the isolation of faults may be performed:	on a range of equipment used in the stevedoring, transport, warehousing, distribution and/or storage industries
Personal protective equipment may include:	gloves safety headwear and footwear safety glasses two-way radios high visibility clothing
Tests may include but are not limited to:	tests of operational performance tests as part of routine servicing identification of causes of poor or out-of-specification performance tests following servicing and/or adjustment of equipment
Records/results of tests may include:	details of faulty equipment or specific components details of action taken results of testing and associated recommendations details of repair and maintenance work to be undertaken
Hazards in the work area may include exposure to:	chemicals dangerous or hazardous substances movements of equipment, goods and materials a fire or explosion faulty equipment/tools
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Consultative processes may involve:	workplace personnel supervisors and managers equipment manufacturers site visitors contractors official representatives
Communication in the work area may include:	phone fax email internet RF communications barcode readers oral, aural or signed communications
Information/documents may include:	workplace procedures and policies for the checking and assessment of the equipment concerned manufacturers specifications for equipment/tools equipment identification labels, barcodes and serial numbers supplier and/or client instructions relevant OH&S requirements and policies relevant Australian standards and certification requirements material safety data sheets where applicable codes of practice including the National Standards for Manual Handling and the Industry Safety Code relevant legislation, regulations and related documentation including the ADG Code award, enterprise bargaining agreement and other industrial arrangements quality assurance procedures emergency procedures
Applicable regulations and legislation may include:	relevant codes and regulations pertaining to the checking and operation of the equipment concerned relevant state/territory OH&S legislation relevant state/territory environmental protection legislation licence, patent or copyright arrangements water and road use and licence arrangements export/import/quarantine/bond requirements workplace relations regulations including equal opportunity, equal employment opportunity and affirmative action legislation workers compensation regulations

Unit Sector(s)

Not applicable.

Competency Field

B - Equipment Checking&Maintenance

TLIB2029B Use and maintain minor mechanical equipment

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to use and maintain minor mechanical equipment in accordance with organisational and regulatory requirements. Minor mechanical equipment may encompass both hand and power tools. It includes carrying out pre-operational checks on equipment, operating mechanical equipment in accordance with workplace requirements, conducting routine maintenance, and securing and storing equipment in accordance with workplace procedures. Licensing and certification requirements are applicable to this unit.

Application of the Unit

Work must be carried out in compliance with workplace procedures and the regulations and safe-working codes of practice relevant to the use and maintenance of minor mechanical equipment. Work is performed under some supervision, generally in a team environment. It involves the application of routine procedures to use and maintain minor mechanical equipment across a variety of operational contexts. Where required to operate a particular piece of minor mechanical equipment, the operator must hold the relevant licence, permit or certificate to be recognised for the class of equipment being operated.

Licensing/Regulatory Information

Refer to Unit Descriptor

Pre-Requisites

Not Applicable

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Carry out pre-operational checks	1.1 Pre-operational checks are conducted to manufacturer specifications to ensure optimum functionality of equipment 1.2 Necessary adjustments to equipment are made according to manufacturer instructions to ensure efficient operation 1.3 Faulty equipment is reported to relevant person to ensure equipment is safe and effective to use
2 Operate mechanical equipment	2.1 Equipment is operated in accordance with manufacturer and workplace operating instructions to ensure safe and effective operation 2.2 Appropriate personal safety protection is used to minimise the risk of injury to operator 2.3 Work operational hazards are eliminated or controlled appropriately when using equipment to ensure safe working conditions 2.4 If required, assisting personnel are given clear instructions about their duties to ensure safe and effective working conditions
3 Conduct routine maintenance	3.1 Equipment is cleaned and maintained in accordance with manufacturer specifications to ensure optimum functionality 3.2 Detailed and accurate records are maintained according to workplace procedures
4 Secure and store	4.1 Equipment is handled and transported in a safe, secure and efficient manner to minimise risk of injury to personnel and damage to equipment 4.2 Equipment is stored and secured according to manufacturer and workplace procedures to prevent damage to and loss of equipment

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant OH&S and environmental procedures and regulations
Workplace procedures and policies for the use and maintenance of minor mechanical equipment
Problems that can occur when using and maintaining minor mechanical equipment and related action that should be taken to resolve them
Tools and equipment for using and maintaining minor mechanical equipment and the procedures and precautions for their care, use and storage
Workplace documentation and records requirements
Procedures to be followed in the event of an emergency

Required skills:
Communicate effectively with others when using and maintaining minor mechanical equipment
Work collaboratively with others when using and maintaining minor mechanical equipment
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interaction with others
Report identified problems, faults and malfunctions that may arise when using and maintaining minor mechanical equipment in accordance with organisational procedures
Apply precautions and required action to minimise, control or eliminate hazards that may exist during work activities
Monitor work activities in terms of planned schedule
Modify activities depending on differing operational contingencies, risk situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Operate and adapt to differences in equipment in accordance with standard operating procedures
Select and use required personal protective equipment (PPE)
Monitor performance of equipment

Evidence Guide

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of: completing a pre-operational check on one piece of equipment used in the job function operating mechanical equipment to manufacturer and workplace requirements carrying out one routine maintenance in a safe manner
Context of and specific resources for assessment	Access is required to: relevant and appropriate materials and equipment to meet the performance criteria applicable documentation, including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Practical assessment must occur: in three different activities of the job function in the workplace if in a simulated work environment, using industry-standard equipment A simulator is not suitable for final assessment of this unit of competency

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Equipment may include:	mechanical handling and lifting equipment motorised borers PT8 borers rail saws racket restraints side curtains portable drills rail drills rail sheers mechanical load restraints clipping machines dog knockers hand trucks dog pullers vibrating plates rattle guns generators pumps compressors winches
Equipment operations may be carried out in various situations, including:	operations conducted at day or night all weather conditions in confined spaces, exposed conditions and controlled or open environments refuelling
Materials may include:	servicing materials, such as lubricants related materials and consumables needed when using tools, such as nails, screws and grease
Safety equipment may include:	high visibility clothing sunscreen and sunglasses insect repellent gloves, safety headwear, mask and footwear portable radios flags and hand lamps safety glasses and hearing protection safety devices
Environmental hazards may include:	leaking oil and fuel inappropriate disposal of fluids in drains or sewerage systems inappropriate disposal of waste and rubbish
Consultative processes may involve:	workplace personnel supervisors and managers customers industrial relations and OH&S specialists other professional or technical staff
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established or standard procedures
Information and records may include:	workplace operational and technical instructions and procedures for the use and maintenance of minor mechanical equipment relevant regulations, including state and territory safety codes of practice and safe-working regulations maintenance checklists and records for the use and maintenance of minor mechanical equipment manufacturer’s instructions, specifications and recommended procedures relating to tools and equipment precautions and procedures to be adopted to protect the environment when using and maintaining minor mechanical equipment OH&S procedures data and document control procedures relevant Australian standards and certification requirements emergency procedures award, enterprise bargaining agreement and other industrial arrangements
Applicable regulations and legislation may include:	relevant state and territory regulations, codes of practice and safe-working system requirements

Unit Sector(s)

Not Applicable

Competency Field

Competency Field	B - Equipment Checking and Maintenance

TLIB2407B Clean transportation units and facilities for passenger use

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to clean transportation units and facilities for passenger use in accordance with workplace and regulatory requirements, including identifying and preparing for cleaning; cleaning the facility or unit; identifying any minor maintenance requirements of transportation units and facilities; and completing all work requirements.

Application of the Unit

Work must be carried out in accordance with codes/regulations and workplace requirements relevant to the cleaning of transportation units and facilities for passenger use.

Work is performed under some supervision, generally within a team environment.

Work involves the application of regulatory requirements and workplace procedures to the cleaning of transportation units and facilities for passenger use as part of work activities in the transport and allied industries.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Identify and prepare for cleaning	1.1	Transportation units and facilities are inspected for hygiene and cleanliness on an on-going basis
1.2	Customer complaints regarding lack of hygiene and cleanliness within transport units and facilities are investigated
1.3	Transport units or areas requiring cleaning and the nature of the material to be cleaned is identified to determine appropriate response
1.4	Cleaning procedures are identified and cleaning materials and equipment are organised in accordance with workplace procedures
1.5	Areas that require cleaning that breach OH&S regulations or workplace standards are cordoned off to prevent access by staff and customers
2	Clean facility or unit	2.1	Transportation units and facilities are cleaned or detailed to workplace standards
2.2	Cleaning equipment is operated in accordance with OH&S regulations, codes of practice, and workplace procedures
2.3	Chemicals are used in accordance with OH&S legislation, codes of practice, policies and procedures
2.4	Hazardous and general waste is removed in accordance with OH&S regulations, codes of practice and workplace procedures
3	Identify minor maintenance requirements of transportation units and facilities	3.1	Transport units and facilities are inspected to identify maintenance requirements
3.2	Minor maintenance of the transport units and facilities is conducted in accordance with the workplace policies and procedures
3.3	Minor maintenance actions are reported in accordance with workplace procedures
3.4	Further maintenance requirements of transport units or facilities are reported in accordance with workplace procedures
4	Complete the work	4.1	Cordoned off area is re-opened for use when safe for customer access
4.2	Transportation units/facilities cleanliness and appearance is verified prior to the unit being released for service
4.3	Stocks of cleaning equipment are monitored and replenished as required

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Regulations relevant to the cleaning of transportation units and facilities for passenger use, including, where relevant, the ADG Code and relevant health and hygiene requirements
Relevant OH&S and environmental protection procedures and guidelines
Workplace procedures and policies for the cleaning of transportation units and facilities for passenger use, including the discharging of waste and the charging of water containers
Focus of operation of work systems, equipment, management and site operating systems for the cleaning of transportation units and facilities for passenger use
Equipment, chemicals and materials used during the cleaning of transportation units and facilities for passenger use, and the precautions and procedures that should be followed in their use
Problems that may occur when cleaning transportation units and facilities and appropriate action that can be taken to resolve the problems
Documentation and record requirements
Communication requirements when cleaning transportation units and facilities, including radio operation
Housekeeping standards procedures required in the workplace
Site layout

Required skills:
Communicate effectively with others when cleaning transportation units and facilities
Read and interpret instructions, procedures, information and signs relevant to the cleaning of transportation units and facilities
Interpret and follow operational instructions and prioritise work
Complete documentation related to work activities
Operate electronic communication equipment to required protocol
Work collaboratively with others when cleaning transportation units and facilities
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems, faults or malfunctions that may occur when cleaning transportation units and facilities in accordance with regulatory requirements and workplace procedures
Apply precautions and required action to minimise, control or eliminate hazards that may exist when cleaning transportation units and facilities
Monitor work activities in terms of planned schedule
Modify activities depending on differing operational contingencies, risk situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Operate and adapt to differences in equipment in accordance with standard operating procedures
Select and safely use relevant equipment and materials when cleaning transportation units and facilities
Select and use required personal protective equipment conforming to industry and OH&S standards
Select, mix and apply appropriate cleaning materials
Handle and store hazardous substances and materials

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Work may be conducted in:	a range of work environments by day or night
Transportation units may include:	rail carriages, buses, coaches, ferries and other transport units
Cleaning equipment may include:	vacuum cleaner steam cleaners mop and bucket polisher broom hose shampoo unit hovel specialised cleaning unit remote controlled cleaning unit special containers for syringes
Reporting may include:	verbal communication written communication
Hazards in the work area may include exposure to:	chemicals dangerous or hazardous substances
Facilities could include:	hard floor (internal) soft floor ceiling surfaces and fittings external surfaces hard floor (external) glass surfaces internal surfaces furniture and fittings seats hard surfaces (e.g. metal, tiled)
Transportation units may include:	passenger vehicles/carriages/vessels owned leased or hired for which the organisation is responsible for cleaning
Facilities may include:	any premises owned, leased or hired and used by the transport system's internal and external customers
Chemicals include:	all types of active and passive materials/agents used for cleaning within the organisation's transportation units and facilities
Hazardous waste includes:	all materials/agents/items/objects that are identified under the relevant acts, regulations or codes
Equipment used to cordon off areas may include:	portable barriers gate closure witches hats designated tape
Personal protective equipment may include:	gloves safety headwear and footwear high visibility clothing
Consultative processes may involve:	other workplace personnel, supervisors and managers
Communication in the work area may include:	phone radio oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Information/documents may include:	workplace procedures and policies for the cleaning of transportation units and facilities for passenger use work instructions. inspection reports, works orders, job description, and induction materials manufacturers specifications for equipment/materials relevant OH&S and environmental protection requirements and policies relevant codes of practice including the National Standards for Manual Handling, the Industry Safety Code and the ADG Code relevant health and hygiene legislation, regulations and related documentation award, enterprise bargaining agreement and other industrial arrangements customer service and quality assurance procedures emergency procedures
Applicable regulations and legislation may include:	relevant codes and regulations pertaining to the cleaning of transportation units and facilities for passenger use, including health and hygiene regulations and the ADG Code relevant state/territory OH&S legislation relevant state/territory environmental protection legislation workplace relations regulations including equal opportunity, equal employment opportunity and affirmative action legislation workers compensation regulations

Unit Sector(s)

Not applicable.

Competency Field

B - Equipment Checking&Maintenance

TLIB2807B Maintain and use hand tools

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to maintain and use hand tools in accordance with workplace requirements, including selecting and using hand tools to complete workplace tasks, maintaining basic hand tools in accordance with manufacturers instructions, and securing and storing hand tools in accordance with workplace procedures.

Application of the Unit

Work must be carried out in accordance with workplace procedures and safeworking codes relevant to the maintenance and use of hand tools.

Work is performed under some supervision, generally within a team environment.

Work involves the application of routine procedures to maintain and use hand tools across a variety of operational workplace contexts.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Select and use hand tools	1.1	Correct tools for work to be carried out are chosen to complete workplace tasks and to ensure efficient and safe working conditions
1.2	Appropriate personal safety protection is used to minimise the risk of personal injury
2	Maintain hand tools	2.1	Equipment is cleaned and maintained in accordance with manufacturers specifications and/or local instructions to ensure correct functionality of equipment
2.2	Any unserviceable tools are repaired, replaced or reported to relevant personnel to ensure correct functionality
3	Secure and store hand tools	3.1	Tools are transported in a safe, secure, efficient manner to minimise risk of injury to personnel and damage to equipment
3.2	Tools are stored and secured according to manufacturers or workplace procedures to prevent damage to, and losses of, equipment

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of state/territory regulations, codes of practice and safeworking system requirements
Relevant OH&S and environmental procedures and regulations
Workplace procedures and policies for the use and maintenance of hand tools
Problems that can occur when using and maintaining hand tools and related action that should be taken
Materials used when using and maintaining hand tools and the procedures and precautions for their care, use and storage
Workplace documentation and records requirements
Procedures to be followed in the event of an emergency
Workplace component and material supply system

Required skills:
Communicate effectively with others when maintaining and using hand tools
Read and interpret instructions, procedures, information and signs relevant to the maintenance and use of hand tools
Interpret and follow operational instructions and prioritise work
Complete documentation related to the use and maintenance of hand tools
Operate electronic communication equipment to required protocols
Work both individually and collaboratively with others when maintaining and using hand tools
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems, faults or malfunctions when maintaining and using hand tools in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unplanned events
Apply precautions and required action to minimise, control or eliminate hazards that may exist during work activities
Monitor work activities in terms of planned schedule
Identify, select and efficiently and effectively use relevant hand tools and related materials
Modify activities depending on differing operational contingencies, risk situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Hand tools may include:	those required for operations and maintenance
Operations may be carried out in typical rail transport situations, including:	operations conducted at day or night typical weather conditions in confined spaces, exposed conditions and controlled or open environment
Materials may include:	servicing materials such as lubricants related materials and consumables needed when using tools, e.g. nails, screws, grease, etc.
Safety equipment may include:	high visibility clothing sunscreen and sun glasses insect repellent gloves, safety headwear, mask and footwear portable radios flags and hand lamps safety glasses and hearing protection safety devices
Environmental hazards may include:	leaking oil and fuel inappropriate disposal of fluids in drains or sewerage systems inappropriate disposal of waste and rubbish
Consultative processes may involve:	workplace personnel supervisors and managers customers/clients equipment manufacturers representatives and contractors union representatives industrial relations and OH&S specialists other professional or technical staff
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established or standard procedures
Contingency processes may relate to:	personal injury tool malfunctions
Operators of mechanised equipment must have:	undertaken training where appropriate, hold the relevant licence, permit or certificate be recognised as competent for the class of machinery being used
Information/records may include:	workplace operational and technical instructions and procedures for the use and care of hand tools relevant regulations including state/territory safety codes of practice and safeworking regulations maintenance checklists and records for the use and servicing of tools tool/equipment manufacturers instructions, specifications and recommended procedures precautions and procedures to be adopted to protect the environment when using and maintaining hand tools OH&S procedures QA plans and procedures data and document control procedures relevant Australian standards and certification requirements emergency procedures award, enterprise bargaining agreement, other industrial arrangements
Applicable regulations and legislation may include:	relevant state/territory regulations, codes of practice and safeworking system requirements the Code of Practice for the Defined Interstate Rail Network in situations where operations are carried out on that network relevant state/territory OH&S legislation relevant state/territory environmental protection legislation workplace relations regulations including equal opportunity, equal employment opportunity and affirmative action legislation workers compensation regulations

Unit Sector(s)

Not applicable.

Competency Field

B - Equipment Checking&Maintenance

TLIB2907B Use and maintain minor mechanical equipment

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to use and maintain minor mechanical equipment in accordance with workplace requirements, including carrying out pre-operation checks on equipment, operating mechanical equipment in accordance with workplace requirements, conducting routine maintenance, and securing and storing equipment in accordance with workplace procedures.

Application of the Unit

Work must be carried out in compliance with workplace procedures and the regulations and safeworking codes of practice relevant to the use and maintenance of minor mechanical equipment.

Work is performed under some supervision, generally within a team environment. It involves the application of routine procedures to use and maintain minor mechanical equipment across a variety of operational contexts.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Carry out pre-operation checks	1.1	Pre-operational checks are conducted to manufacturers specifications to ensure optimum functionality of equipment
1.2	Necessary adjustments to equipment are made to ensure efficient operation, according to manufacturers instructions
1.3	Faulty equipment is reported to relevant person to ensure equipment is safe and effective to use
2	Operate mechanical equipment	2.1	Equipment is operated in accordance with manufacturers or workplace operating instructions to ensure safe and effective operation
2.2	Appropriate personal safety protection is used to minimise the risk of injury to operator
2.3	Work operational hazards are eliminated or controlled appropriately when using equipment to ensure safeworking conditions
2.4	Assisting personnel are given clear instructions about their duties if required to ensure safe and effective working conditions
3	Conduct routine maintenance	3.1	Equipment is cleaned and maintained in accordance with manufacturers specifications to ensure optimum functionality
3.2	Detailed and accurate records are maintained according to workplace procedures
4	Secure and store	4.1	Equipment is handled and transported in a safe, secure, efficient manner to minimise risk of injury to personnel and damage to equipment
4.2	Equipment is stored and secured according to manufacturers or workplace procedures to prevent damage and losses of equipment

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant sections of state and territory codes of practice and safeworking system requirements including the Code of Practice for the Defined Interstate Rail Network in situations where operations are carried out on that network
Relevant OH&S and environmental procedures and regulations
Workplace procedures and policies for the use and maintenance of minor mechanical equipment
Problems that can occur when using and maintaining minor mechanical equipment and related action that should be taken
Tools and equipment used when using and maintaining minor mechanical equipment and the procedures and precautions for their care, use and storage
Workplace documentation and records requirements
Procedures to be followed in the event of an emergency
Workplace component and material supply system

Required skills:
Communicate effectively with others when using and maintaining minor mechanical equipment
Read and interpret instructions, procedures, information and signs relevant to using and maintaining minor mechanical equipment
Interpret and follow operational instructions and prioritise work
Complete documentation related to using and maintaining minor mechanical equipment
Operate electronic communication equipment to required protocol
Work collaboratively with others when using and maintaining minor mechanical equipment
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems, faults or malfunctions that may arise when using and maintaining minor mechanical equipment in accordance with regulatory requirements and workplace procedures
Plan own work including predicting consequences and identifying improvements
Apply precautions and required action to minimise, control or eliminate hazards that may exist during work activities
Monitor work activities in terms of planned schedule
Modify activities depending on differing operational contingencies, risk situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Operate and adapt to differences in equipment in accordance with standard operating procedures
Identify, select and efficiently and effectively use relevant tools and equipment
Select and use required personal protective equipment conforming to industry and OH&S standards
Monitor performance of equipment
Service equipment in terms of maintenance schedule and standard operating procedures

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Equipment may include:	mechanical handling/lifting equipment basic hand tools small plant such as motorised borers and saws
Operations may be carried out in typical transport situations, including:	operations conducted at day or night typical weather conditions in confined spaces, exposed conditions and controlled or open environment
Materials may include:	servicing materials such as lubricants related materials and consumables needed when using tools, e.g. nails, screws, grease, etc.
Safety equipment may include:	high visibility clothing sunscreen and sun glasses insect repellent gloves, safety headwear, mask and footwear portable radios flags and hand lamps safety glasses and hearing protection safety devices
Environmental hazards may include:	leaking oil and fuel inappropriate disposal of fluids in drains or sewerage systems inappropriate disposal of waste and rubbish
Consultative processes may involve:	workplace personnel supervisors and managers customers/clients equipment manufacturers representatives and contractors union representatives industrial relations and OH&S specialists other professional or technical staff
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established or standard procedures
Contingency processes may relate to:	personal injury tool malfunctions
Operators of mechanised equipment must have:	undertaken training where appropriate, hold the relevant licence, permit or certificate be recognised as competent for the class of machinery being used
Information/records may include:	workplace operational and technical instructions and procedures for the use and maintenance of minor mechanical equipment relevant regulations including state/territory safety codes of practice and safeworking regulations maintenance checklists and records for the use and maintenance of minor mechanical equipment tool/equipment manufacturers instructions, specifications and recommended procedures precautions and procedures to be adopted to protect the environment when use and maintaining minor mechanical equipment OH&S procedures QA plans and procedures data and document control procedures relevant Australian standards and certification requirements emergency procedures award, enterprise bargaining agreement, other industrial arrangements
Applicable regulations and legislation may include:	relevant state/territory regulations, codes of practice and safeworking system requirements the Code of Practice for the Defined Interstate Rail Network in situations where operations are carried out on that network relevant state/territory OH&S legislation relevant state/territory environmental protection legislation workplace relations regulations including equal opportunity, equal employment opportunity and affirmative action legislation workers compensation regulations

Unit Sector(s)

Not applicable.

Competency Field

B - Equipment Checking&Maintenance

TLIB307C Carry out vehicle servicing and maintenance

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to carry out basic servicing and maintenance of a commercial vehicle, including action to implement vehicle manufacturers specifications for routine checks and maintenance and to ensure that all specified safety requirements are met, and that the vehicle is operational to the requirements of both the workplace and the relevant state/territory roads and traffic authority.

Application of the Unit

Work must be carried out in compliance with the regulations of the relevant roads and traffic authority.

Work is performed with limited or minimum supervision, and with limited accountability and responsibility for self and others in achieving the prescribed outcomes. It involves the application of routine vehicle checking and maintenance principles and procedures to service and maintain a commercial vehicle across a variety of operational contexts.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Maintain and service the vehicle systems	1.1	Fluid levels are checked and adjusted following manufacturers specifications and workplace procedures
1.2	Air levels are checked and adjusted following manufacturers specifications and workplace procedures
1.3	Routine checks are made of vehicle systems and appropriate action is initiated for maintenance where required in accordance with workplace procedures
1.4	Appropriate precautions and procedures are followed when servicing/maintaining a vehicle to ensure adequate protection of the environment
1.5	OH&S procedures are followed when carrying out routine servicing and maintenance of a vehicle
2	Carry out minor repairs to a vehicle	2.1	Vehicle components are removed, repaired or replaced and refitted to the vehicle using the correct tools and following manufacturers instructions and workplace procedures
2.2	Tyres on vehicle are repaired or replaced following workplace procedures and manufacturers instructions
2.3	Worn brakes are identified and action taken in accordance with workplace procedures and manufacturers specifications
2.4	The need for more complex maintenance procedures is identified and the problem correctly referred following workplace procedures
3	Diagnose minor vehicle faults and undertake repairs for the safe operation of a vehicle	3.1	Minor faults in the vehicle systems are identified, diagnosed and repaired following manufacturers specifications and workplace procedures
3.2	Identified faults which create a safety hazard are reported and appropriate action is taken to remove the vehicle from operation pending repair
4	Complete documentation	4.1	Records of routine servicing, maintenance and repairs are kept in accordance with workplace procedures

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant 'duty of care' requirements for the routine servicing and maintenance of vehicles
Relevant OH&S and pollution control procedures
Procedures for the checking and routine service and maintenance of a commercial vehicle in accordance with workplace and the manufacturer's requirements and established safety rules and regulations
Problems that may occur during the routine servicing and maintenance of a vehicle and appropriate action and solutions
Recognition and diagnosis of faults and vehicle irregularities
Basic principles of operation of systems on commercial vehicles, including: electrical systems, fuel systems, cooling systems, steering systems, exhaust systems, tyres and brakes
Basic fault finding procedures required during routine servicing and maintenance of vehicles
Procedures required to minimise waste during routine servicing and maintenance
Housekeeping standards required for routine servicing and maintenance
Procedures for the use and maintenance of the materials, tools and parts required for routine servicing and maintenance
Reporting and documentation requirements

Required skills:
Communicate effectively with others when carrying out vehicle servicing and maintenance
Read and interpret instructions, procedures, information and signs relevant to vehicle servicing and maintenance
Interpret and follow operational instructions and prioritise work
Complete documentation related to vehicle servicing and maintenance
Operate electronic communication equipment to required protocol
Work collaboratively with others
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems, faults or malfunctions identified when carrying out vehicle servicing and maintenance in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unplanned events
Apply precautions and required action to minimise, control or eliminate hazards that may exist during vehicle servicing and maintenance
Monitor work activities in terms of planned schedule
Modify activities depending on differing operational contingencies, risk situations and environments
Apply fatigue management knowledge and techniques
Work systematically with required attention to detail without injury to self or others, or damage to vehicle or equipment
Operate and adapt to differences in equipment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Monitor performance of equipment
Service equipment in terms of maintenance schedule and standard operating procedures
Check and replenish fluids and carry out lubrication processes in the course of vehicle servicing and maintenance

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Maintenance may be carried out in typical road transport situations, including:	operations conducted at day or night typical weather conditions in tight or confined spaces, exposed conditions and controlled or open environments while in a depot, base or warehouse while in the vehicle on the road while at a client's workplace
Type of vehicle may include any commercial road transport vehicle including:	light vehicle heavy vehicle combination vehicle
Maintenance checks may include:	routine inspections of vehicle systems checks prior to operations checks on completion of operations checks on completion of maintenance activities
Minor routine repairs may include:	replacement of blown globes in vehicle lights replacement of broken fan belt replacement of blown fuse door mirrors repairs to rear tail-light lens changing of tyres repair of tyre punctures replacement of broken coolant hose
Minor routine servicing may include:	topping-up of water levels replacement of oils replacement of air in tyres
Environmental hazards may include:	leaking oil and fuel defective or inappropriately adjusted exhaust systems inappropriate disposal of vehicle fluids in drains or sewerage systems
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Information/records may include:	workplace routine servicing and maintenance procedures, checklists and instructions relevant state/territory roads and traffic authority vehicle maintenance regulations maintenance checklists and records vehicle manufacturers instructions, specifications and recommended procedures precautions and procedures to be adopted to protect the environment when servicing and maintaining vehicles OH&S procedures to be followed when servicing and maintaining vehicles
Applicable regulations and legislation may include:	relevant state/territory roads and traffic authority vehicle maintenance regulations and requirements relevant state/territory OH&S legislation relevant state/territory environmental protection legislation

Unit Sector(s)

Not applicable.

Competency Field

B - Equipment Checking&Maintenance

TLIB407C Carry out vehicle inspection

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to carry out an inspection of a commercial vehicle, including action to implement vehicle manufacturers specifications for routine checks, to clean the vehicle, and to ensure that all specified safety requirements are met and that the vehicle is operational to the requirements of both the workplace and the relevant state/territory roads and traffic authority.

Application of the Unit

Work must be carried out in compliance with the regulations of the relevant roads and traffic authority concerned with the inspection of commercial vehicles.

Work is performed with limited or minimum supervision, and with limited accountability and responsibility for self and others in achieving the prescribed outcomes. It involves the application of routine inspection principles and procedures to check the safety and operation of a commercial vehicle across a variety of operational contexts.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Check the vehicle	1.1	A visual check of the internal and external condition of the vehicle is carried out following workplace procedures
1.2	Pre-operational inspections and checks of the vehicle's tyres, suspension, fluid levels and other critical features are carried out to ensure conformance with the requirements of the relevant roads and traffic authority
1.3	Associated equipment is tested to ensure it functions correctly to manufacturers specifications
1.4	Post start-up and shut-down checks are carried out after engine is started to identify possible engine or electrical problems
1.5	Warning systems (instruments and gauges) are checked to ensure they are operational
1.6	Where relevant, vehicle monitoring device is logged on/off in accordance with manufacturers instructions and workplace policy
2	Clean vehicle	2.1	Vehicle and associated equipment is cleaned in accordance with workplace procedures and legislation
3	Complete documentation	3.1	Basic faults are identified and/or diagnosed and appropriate action is taken to report or remedy them as required by workplace procedures and legislation
3.2	Records of inspection are updated and recommended repairs are documented in accordance with workplace polices

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant duty of care requirements for the routine inspection of vehicles
Relevant OH&S and pollution control procedures
Procedures for the routine inspection of a commercial vehicle in accordance with workplace and manufacturers requirements and established safety rules and regulations, including pre-operational checking procedures, visual inspection procedures and warning systems checking procedures
Problems that may occur during the routine inspection of a vehicle and appropriate actions and solutions
Basic principles of operation of systems on commercial vehicles, including electrical systems, fuel systems, cooling systems, steering systems, exhaust systems, tyres, brakes
Reporting and documentation requirements

Required skills:
Communicate effectively with others during the routine inspection of a vehicle
Read and interpret instructions, procedures, information and manuals relevant to the routine inspection of a vehicle
Interpret and follow operational instructions and prioritise work
Complete documentation related to the routine inspection of a vehicle
Operate electronic communication equipment to required protocol
Work collaboratively with others during the routine inspection of a vehicle
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems, faults or malfunctions that are identified during the routine inspection of a vehicle in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may occur during the routine inspection of a vehicle
Apply precautions and required action to minimise, control or eliminate hazards that may exist during work activities
Monitor work activities in terms of planned schedule
Modify activities depending on differing operational contingencies, risk situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Operate and adapt to differences in equipment in accordance with standard operating procedures
Use cleaning equipment
Select and use required personal protective equipment conforming to industry and OH&S standards

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Maintenance may be carried out in typical road transport situations, including:	operations conducted at day or night typical weather conditions in confined spaces, exposed conditions and controlled or open environment while in the a depot, base or warehouse while in the vehicle on the road while at a client's workplace
Type of vehicle may include any commercial road transport vehicles including:	light vehicles heavy vehicles combination vehicles
Inspection may include:	visual checks of vehicle routine checks of vehicle systems checks in accordance with a detailed inspection schedule
Routine checks may include:	water levels oil levels air pressure in tyres brakes lights condition of tyres battery exhaust system suspension
Environmental hazards may include:	leaking oil and fuel defective or inappropriately adjusted exhaust systems inappropriate disposal of vehicle fluids in drains or sewerage systems
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Information/records may include:	workplace routine inspection procedures, checklists and instructions relevant state/territory roads and traffic authority vehicle maintenance regulations vehicle manufacturers instructions, specifications and recommended procedures precautions and procedures to be adopted to protect the environment when inspecting, servicing and maintaining vehicles OH&S procedures to be followed when inspecting vehicles
Applicable regulations and legislation may include:	relevant state/territory roads and traffic authority vehicle maintenance regulations and requirements relevant state/territory OH&S legislation relevant state/territory environmental protection legislation

Unit Sector(s)

Not applicable.

Competency Field

B - Equipment Checking&Maintenance

TLIB707C Carry out maintenance of trailers

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to carry out basic servicing and maintenance of a commercial trailer, including action to implement trailer manufacturers specifications for routine checks and maintenance, and to ensure that all specified safety requirements are met and that the trailer is operational to the requirements of both the workplace and the relevant state/territory roads and traffic authority.

Application of the Unit

Work must be carried out in compliance with the regulations of the relevant roads and traffic authority.

Work is performed with limited or minimum supervision, with limited accountability and responsibility for self and others in achieving the prescribed outcomes. It involves the application of routine checking and maintenance principles and procedures to maintain a commercial trailer across a variety of operational contexts.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Identify faults and perform routine maintenance	1.1	Trailer faults are identified and diagnosed in accordance with workplace procedures
1.2	Trailer components are lubricated in accordance with manufacturers instructions and workplace procedures
2	Carry out repairs on trailers	2.1	Trailer's air/hydraulic brake system is inspected and adjusted, and any required minor maintenance or repairs carried out
2.2	Trailer's electrical system is checked for correct operation and any required minor maintenance or repairs carried out
2.3	Trailer's suspension and axles are inspected and identified faults repaired and/or reported in accordance with workplace procedures
2.4	Trailer's wheels and tyres are inspected, removed, repaired and refitted, as required, in accordance with workplace policy
3	Complete documentation	3.1	Records of routine maintenance and repairs are kept in accordance with workplace procedures

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant duty of care requirements for the routine servicing and maintenance of trailers
Relevant OH&S and pollution control procedures
Procedures for the checking, and routine service and maintenance of a commercial trailer in accordance with workplace and manufacturers requirements and established safety rules and regulations
Problems that may occur during the routine servicing and maintenance of a trailer and appropriate actions and solutions
Recognition and diagnosis of faults and trailer irregularities
Basic principles of operation of systems on commercial trailers, including electrical systems, tyres, brakes and coupling systems
Basic fault finding procedures required during routine servicing and maintenance of trailers
Housekeeping standards required for routine servicing and maintenance
Procedures for the use and maintenance of the materials, tools and parts required for routine servicing and maintenance
Reporting and documentation requirements

Required skills:
Communicate effectively with others during the routine servicing and maintenance of a trailer
Read and interpret instructions, procedures, information and signs relevant to the routine servicing and maintenance of a trailer
Interpret and follow operational instructions and prioritise work
Complete documentation related to the routine servicing and maintenance of a trailer
Operate electronic communication equipment to required protocol
Work collaboratively with others during the routine servicing and maintenance of a trailer
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems, faults or malfunctions that may be identified during the routine servicing and maintenance of a trailer in accordance with regulatory requirements and workplace procedures
Apply precautions and required action to minimise, control or eliminate hazards that may exist during work activities
Monitor work activities in terms of planned schedule
Modify activities depending on differing operational contingencies, risk situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Operate and adapt to differences in equipment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Service trailer and equipment in terms of maintenance schedule and standard operating procedures
Carry out lubrication processes in the course of work activities

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Maintenance may be carried out in typical road transport situations, including:	operations conducted at day or night typical weather conditions in confined spaces, exposed conditions and controlled or open environment while in a depot, base or warehouse while in the vehicle on the road while at a client's workplace
Trailers may include:	any commercial trailers attached to vehicles used in the Australian transport industry
Maintenance checks may include:	routine inspections of trailer and its systems checks prior to operations checks on completion of operations checks on completion of maintenance activities
Minor routine repairs may include:	the replacement of blown globes in trailer lights minor repairs to couplings repairs to rear tail-light lens changing of tyres repair of tyre punctures
Minor routine servicing may include:	topping up of water levels lubrication of trailer components checking of air in tyres checking of air/hydraulic brake systems checking of suspension and axles
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Information/records may include:	workplace routine servicing and maintenance procedures, checklists and instructions relevant state/territory roads and traffic authority trailer maintenance regulations maintenance checklists and records trailer manufacturers instructions, specifications and recommended procedures precautions and procedures to be adopted to protect the environment when servicing and maintaining trailers OH&S procedures to be followed when servicing and maintaining trailers
Applicable regulations and legislation may include:	relevant state/territory roads and traffic authority vehicle maintenance regulations and requirements relevant state/territory OH&S legislation relevant state/territory environmental protection legislation

Unit Sector(s)

Not applicable.

Competency Field

B - Equipment Checking&Maintenance

TLIB7307B Clean road tankers

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to clean road tankers in accordance with workplace procedures and OH&S and environmental protection regulations, including preparing for cleaning operations, steam cleaning a tanker, cleaning a tanker using water and detergent, finalising cleaning operations, and completing all required documentation.

Application of the Unit

Work must be carried out in compliance with OH&S and environmental protection regulations and workplace procedures.

Work is performed under some supervision, usually in a team environment. Work involves the application of routine principles and procedures to clean commercial tankers across a variety of operational contexts.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Prepare for cleaning operations	1.1	Vehicle is positioned under gantry in accordance with workplace procedures
1.2	Documentation is obtained from the vehicle driver to determine the product which has been previously carried in the tanker
1.3	The vehicle keys are taken from the driver to prevent 'accidental drive off' before the cleaning process is completed
1.4	Appropriate cleaning process is selected for type of tanker/load in accordance with workplace procedures
1.5	Cleaning materials are prepared in accordance with manufacturers instructions and workplace procedures
1.6	The required personal protection and safety equipment is selected and used in accordance with regulatory requirements and workplace procedures
2	Steam clean a tanker	2.1	The vehicle is earthed to prevent sparks and explosions
2.2	Valves are opened to allow draining of the wash materials and hoses attached in accordance with manufacturers instructions and workplace procedures
2.3	All access points, including vents and washing points, are opened and heat-sensitive auto fill probes removed in accordance with workplace procedures
2.4	Where the tank has held oil/diesel, a wash consisting of detergent wash and hot water rinse is carried out followed by the application of steam
2.5	Where the tank has only held petrol, a steam clean only is carried out in accordance with workplace procedures
2.6	After the wash, the unit is left to drain until liquid ceases to drain from the outlet valves and steam stops leaving the vents on the top of the tank
2.7	All vents and valves are closed and the auto fill probes reconnected
2.8	Plastic seals are placed on valves to signify the completed cleaning of the tanker where required in accordance with workplace procedures
3	Clean a tanker using water and detergent	3.1	High pressure water and detergent is used to clean around the top of the tanker vents and hatches to remove dirt and they are rinsed clean with water
3.2	Valves on the outlet manifold are opened and connected with flexible pipes to the waste storage facility or recycling tanks for the tank cleaner
3.3	All hatches are opened and spray balls are placed into the tanks after checking visually for the condition of the tank. Where solid materials are present these are washed out with high pressure water prior to starting the cleaning cycle
3.4	Tank is rinsed then washed with tank wash until waste is clear and then it is recycled into a holding tank for reuse leaving the tankers tank to drain
3.5	Water in the holding tank is topped up and ph tested and solution is replaced if necessary in accordance with workplace procedures
3.6	Tank is rinsed with water in short bursts until the liquid leaving the tank is clear
3.7	Top of tank is hosed off again with water, and spray balls are removed
3.8	The tank is visually checked, through the hatches with the aid of a torch, for cleanliness
3.9	If cleanliness standards have not been achieved, the tanker is rewashed or re-rinsed as required. Hatches are closed
3.10	At the conclusion of cleaning operations drainage hoses are removed, manifold checked for cleanliness, and drainage valves closed and sealed to indicate completed process in accordance with workplace procedures
4	Complete cleaning operations	4.1	Due care is taken to ensure that the disposal of used cleaning materials is in accordance with environmental protection regulations and workplace procedures
4.2	Wash water is suitably treated using available water cleaning and separation processes before draining into the sewerage system
4.3	Cleaning equipment is cleaned, dried, checked and stored in accordance with workplace procedures
4.4	Documentation on the cleaning operations is completed in accordance with workplace procedures and is returned to the driver along with the keys to the vehicle

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant duty of care requirements for the routine cleaning of tankers
Relevant OH&S and pollution control procedures
Procedures for the cleaning of a commercial tanker in accordance with workplace and manufacturers requirements and established safety rules and regulations
Problems that may occur during the routine cleaning of a commercial road tanker and its associated ancillary equipment, and appropriate action and solutions
Processes for the recognition and diagnosis of faults and vehicle/ancillary system irregularities
Hazards that may exist during the cleaning of road tankers and ways of controlling the risks involved
Basic technical knowledge relevant to the cleaning of road tankers
Emergency procedures
Materials identification, handling and storage
Hazardous situations and related personal protection measures
Relevant recording and documentation procedures
Precautions and procedures to dispose of or reprocess cleaning wastes in accordance with environmental protection requirements
Housekeeping standards required for cleaning operations

Required skills:
Communicate effectively with others when cleaning road tankers
Read and interpret instructions, procedures, labels and manuals relevant to the cleaning of road tankers
Interpret and follow operational instructions and prioritise work
Complete documentation related to the cleaning of road tankers
Operate electronic communication equipment to required protocol
Work collaboratively with others when cleaning road tankers
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when cleaning road tankers in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unplanned events
Apply precautions and required action to minimise, control or eliminate hazards that may exist during work activities
Monitor work activities in terms of planned schedule
Modify activities depending on differing operational contingencies, risk situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Operate and adapt to differences in equipment in accordance with standard operating procedures
Carry out required cleaning operations
Select and use appropriate cleaning equipment and materials
Minimise waste during cleaning operations
Select and use required personal protective equipment conforming to industry and OH&S standards

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Type of vehicle may include:	all tankers including those carrying petrol, diesel, oil, milk, wine and other liquid products
Cleaning operations may be carried out in appropriate facilities:	by day or night in typical weather conditions in confined spaces, exposed conditions and controlled or open environment while in the a depot, base or warehouse while at a client's workplace
Cleaning operations may include:	steam cleaning water and detergent cleaning
Equipment and materials may include:	detergents and cleaning chemicals hoses and spray balls steam cleaning equipment waste recycling tanks/equipment cleaning tools
Safety hazards may include but are not limited to:	fire/ignition risk vapours and noxious gases working at heights slippery, wet surfaces steam burns
Environmental hazards may include:	leaking oil and fuel inappropriate disposal of washing fluids in drains or sewerage systems
Depending on work context, safety and protective equipment may include:	high visibility waterproof clothing hearing protection gloves safety glasses, headwear and footwear safety harness for working on top of tankers
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Information/records may include:	workplace tanker cleaning procedures, checklists and instructions for the vehicle, tanks and related ancillary equipment relevant state/territory roads and traffic authority regulations ADG Code as it applies to tanker cleaning material safety data sheets tanker cleaning checklists and records tanker manufacturers specifications and recommended procedures precautions and procedures to be adopted to protect the environment when cleaning tankers OH&S procedures to be followed when cleaning tankers emergency procedure manuals QA plans and document control conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:	relevant state/territory roads and traffic authority regulations and requirements relevant state/territory OH&S legislation relevant state/territory environmental protection legislation ADG Code as it applies to the cleaning of tankers

Unit Sector(s)

Not applicable.

Competency Field

B - Equipment Checking&Maintenance

TLIB807C Carry out inspection of trailers

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to carry out an inspection of a commercial trailer, including action to implement trailer manufacturers specifications for routine checks, to clean the trailer, and to ensure that all specified safety requirements are met and that the trailer is operational to the requirements of both the workplace and the relevant state/territory roads and traffic authority.

Application of the Unit

Work must be carried out in compliance with the regulations of the relevant roads and traffic authority concerned with the inspection of commercial trailers.

Work is performed with limited or minimum supervision, with limited accountability and responsibility for self and others in achieving the prescribed outcomes. It involves the application of routine inspection principles and procedures to check a commercial trailer across a variety of operational contexts.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Check the trailer	1.1	A visual check of the internal and external condition of the trailer is carried out following workplace procedures
1.2	Pre-operational inspections and checks of the trailer's brake systems, suspension and axles, electrical systems and wheels and tyres are carried out to ensure conformance with road safety standards
1.3	Associated equipment is tested to ensure it functions correctly to manufacturers specification
2	Clean trailer	2.1	Trailer and associated equipment is cleaned in accordance with workplace procedures and legislation
3	Complete documentation	3.1	Basic faults are identified and/or diagnosed and appropriate action taken to report or remedy them as required by workplace procedures and legislation
3.2	Records of inspection are updated and recommended repairs documented in accordance with workplace policies

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant duty of care requirements for the routine inspection of trailers
Relevant OH&S and pollution control procedures
Procedures for the routine inspection of a commercial trailer in accordance with workplace and manufacturers requirements and established safety rules and regulations including visual inspection procedures and pre-operational checking procedures
Problems that may occur during the routine inspection of a trailer and appropriate actions and solutions
Basic principles of operation of systems on commercial trailers, including electrical systems, tyres, brakes and coupling systems
Reporting and documentation requirements

Required skills:
Communicate effectively with others during the routine inspection of a trailer
Read and interpret instructions, procedures and other information relevant to the routine inspection of a trailer
Interpret and follow operational instructions and prioritise work
Complete documentation related to the routine inspection of a trailer
Work collaboratively with others during the routine inspection of a trailer
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems, faults or malfunctions that may be identified during the routine inspection of a trailer in accordance with regulatory requirements and workplace procedures
Apply precautions and required action to minimise, control or eliminate hazards that may exist during work activities
Monitor work activities in terms of planned schedule
Modify activities depending on differing operational contingencies, risk situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Operate and adapt to differences in equipment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Monitor and check condition of trailer and its equipment in terms of maintenance schedule and standard operating procedures

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Maintenance may be carried out in typical road transport situations, including:	operations conducted at day or night typical weather conditions in confined spaces, exposed conditions and controlled or open environment while in a depot, base or warehouse while in the trailer on the road while at a client's workplace
Trailers may include:	any commercial trailers attached to vehicles used in the Australian transport industry
Inspection may include:	visual checks of trailer routine checks of trailer systems checks in accordance with a trailer inspection schedule
Routine checks may include:	air pressure in tyres brakes lights condition of tyres suspension coupling systems
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Information/records may include:	workplace routine inspection procedures, checklists and instructions relevant state/territory roads and traffic authority trailer maintenance regulations trailer manufacturers instructions, specifications and recommended procedures precautions and procedures to be adopted to protect the environment when inspecting, servicing and maintaining trailers OH&S procedures to be followed when inspecting trailers
Applicable regulations and legislation may include:	relevant state/territory roads and traffic authority trailer maintenance regulations and requirements relevant state/territory OH&S legislation relevant state/territory environmental protection legislation

Unit Sector(s)

Not applicable.

Competency Field

B - Equipment Checking&Maintenance

TLIC107C Drive vehicle

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to drive commercial light vehicles and cars safely, including the systematic, safe and efficient control of all vehicle functions, monitoring of traffic and road conditions, management of vehicle condition, and performance and effective management of hazardous situations. Assessment of this unit may be undertaken within a licensing examination conducted by, or under the authority of, the relevant state/territory Road Traffic Authority.

Application of the Unit

Driving must be carried out in compliance with the licence requirements and regulations of the relevant state/territory roads and traffic authority.

Driving is performed with limited or minimum supervision, and with limited accountability and responsibility for self and others in achieving the prescribed outcomes.

Driving involves the application of routine vehicle driving principles and procedures to maintain the safety and operation of a commercial vehicle across a variety of driving contexts.

Licensing/Regulatory Information

Refer to Unit Descriptor

Pre-Requisites

Not applicable.

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Drive the vehicle	1.1	Vehicle is started, steered, manoeuvred, positioned and stopped in accordance with traffic regulations and manufacturers instructions
1.2	Engine power is managed to ensure efficiency and performance and to minimise engine and transmission damage
1.3	Driving hazards are identified and/or anticipated and avoided or controlled through defensive driving
1.4	The vehicle is driven in reverse, maintaining visibility and achieving accurate positioning
1.5	Vehicle lights and indicators are used in accordance with traffic regulations and manufacturers instructions
1.6	The vehicle is parked, shut down and secured in accordance with manufacturers specifications, traffic regulations and workplace procedures
1.7	Appropriate procedures are followed in the event of a driving emergency
2	Monitor traffic and road conditions	2.1	The most efficient route of travel is taken through monitoring and anticipation of traffic flows and conditions, road standards and other factors likely to cause delays or route deviations
2.2	Traffic and road conditions are constantly monitored and acted upon to enable safe operation and ensure no injury to people or damage to property, equipment, loads and facilities
3	Monitor and maintain vehicle performance	3.1	Vehicle performance is maintained through pre-operational inspections and checks of the vehicle
3.2	Performance and efficiency of vehicle operation is monitored during use
3.3	Defective or irregular performance or malfunctions are reported to the appropriate authority
3.4	Vehicle records are maintained/updated and information is processed in accordance with workplace procedures

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant road rules, regulations, permit and licence requirements of the relevant state/territory road traffic authority
Relevant OH&S and environmental procedures and regulations
Vehicle controls, instruments and indicators and their use
Vehicle handling procedures
Workplace driving and operational instructions
Driving hazards and related defensive driving techniques
Procedures to be followed in the event of a driving emergency
Engine power management and safe driving strategies
Efficient driving techniques
Pre-operational checks carried out on vehicle and related action
Differences between transmission types
Map reading and road navigation techniques
Factors which may cause traffic delays and diversions and related action that can be taken by a driver
Principles of stress management when driving a vehicle
Causes and effects of fatigue on drivers
Factors which increase fatigue-related accidents
Fatigue management strategies including on-road techniques
Lifestyles which promote the effective long-term management of fatigue

Required skills:
Communicate effectively with others when driving a commercial vehicle
Read and interpret instructions, procedures, information and signs relevant to the driving of a commercial vehicle
Interpret and follow operational instructions and prioritise work
Complete documentation related to the driving of a commercial vehicle
Operate electronic communication equipment to required protocol
Work collaboratively with others when driving a commercial vehicle
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems, faults or malfunctions that may arise when driving a commercial vehicle in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may occur when driving a commercial vehicle
Apply precautions and required action to minimise, control or eliminate hazards that may exist during the driving of a commercial vehicle
Monitor and anticipate traffic hazards and take appropriate action
Modify activities depending on differing operational contingencies, risk situations and environments
Apply fatigue management knowledge and techniques
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Operate and adapt to differences in equipment in accordance with standard operating procedures
Monitor performance of vehicle and take appropriate action where required
Check and replenish fluids and carry out lubrication processes in the course of work activities

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Type of vehicle includes:	cars and vehicles equal to or less than 4.5 tonnes GVM and seating up to 12 adults, including the driver, and all types of transmission
Driving may be carried out in typical road transport situations, including:	operations conducted at day or night typical weather conditions on the open road on a private road while at a depot, base or warehouse while at a client's workplace or work site
Vehicle handling procedures may include:	starting a vehicle steering and manoeuvring a vehicle accelerating and braking positioning and stopping a vehicle reversing a vehicle operating vehicle controls, instruments and indicators using defensive driving techniques managing engine performance
Pre-operational checks may include:	visual check of vehicle checking and topping up of fluid levels checks of tyre pressures checks of operation of vehicle lights and indicators checks of brakes
Minor routine repairs may include:	replacement of blown globes in vehicle lights replacement of broken fan belt replacement of blown fuse replacement of door mirrors repairs to rear tail-light lens changing of tyres repair of tyre punctures replacement of broken coolant hose
Driving hazards may include (examples only):	wet and iced roads oil on road animals and objects on road fire in vehicle leaking fuel faulty brakes parked vehicles on the road faulty steering mechanism on vehicle pedestrians crossing the road flooded sections of road windy sections of road foggy conditions
Factors that can cause traffic delays and diversions may include (examples only):	traffic accidents flooded sections of road road damage bridge/tunnel damage road works building construction emergency situations such as bushfires, building fires, etc. road closures for special events such as marches, parades, etc. holiday traffic road closures for utility works such as electricity, water, sewerage, telecommunications, gas, etc.
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Documentation/records may include:	state/territory driving licence requirements state/territory road rules workplace driving instructions and procedures vehicle manufacturers instructions, specifications and recommended driving procedures including pre-operational checks of vehicle emergency procedures vehicle log book or record book (where required)
Applicable procedures and codes may include:	relevant state/territory roads and traffic authority driving regulations and licence requirements pertaining to the class of vehicle relevant state/territory road rules relevant state/territory permit regulations and requirements relevant state/territory OH&S legislation relevant state/territory fatigue management regulations relevant state/territory environmental protection legislation

Unit Sector(s)

Not applicable.

Competency Field

C - Driving Vehicle

TLIC307C Drive medium rigid vehicle

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to drive a medium rigid vehicle safely including systematic and efficient control of all vehicle functions, monitoring of traffic and road conditions, management of vehicle condition and performance and effective management of hazardous situations. Assessment of this unit may be undertaken within a licensing examination conducted by, or under the authority of, the relevant state/territory Road Traffic Authority.

Application of the Unit

Driving must be carried out in compliance with the licence requirements and regulations of the relevant state/territory roads and traffic authority pertaining to medium rigid vehicles.

Driving is performed with limited or minimum supervision, with limited accountability and responsibility for self and others in achieving the prescribed outcomes.

Driving involves the application of routine vehicle driving principles and procedures to maintain the safety and operation of a commercial medium rigid vehicle across a variety of driving contexts.

Licensing/Regulatory Information

Refer to Unit Descriptor

Pre-Requisites

Not applicable.

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Drive the medium rigid vehicle	1.1	The medium rigid vehicle is started, steered, manoeuvred, positioned and stopped in accordance with traffic regulations and manufacturers instructions
1.2	Engine power is managed to ensure efficiency and performance and to minimise engine and transmission damage
1.3	Engine operation is maintained within the manufacturer's specified torque range and temperature through effective transmission use
1.4	Braking system of medium rigid vehicle is managed and operated to ensure effective control of the vehicle under all conditions
1.5	Driving hazards are identified and/or anticipated and avoided or controlled through defensive driving
1.6	The medium rigid vehicle is driven in reverse, maintaining visibility and achieving accurate positioning
1.7	The medium rigid vehicle is parked, shut down and secured in accordance with manufacturers specifications, traffic regulations and workplace procedures
1.8	Appropriate procedures are followed in the event of a driving emergency
2	Monitor traffic and road conditions	2.1	The most efficient route of travel is taken through monitoring and anticipation of traffic flows and conditions, road standards and other factors likely to cause delays or route deviations
2.2	Traffic and road conditions are constantly monitored and acted upon to enable safe operation and to ensure no injury to people or damage to property, equipment, loads and facilities
3	Monitor and maintain vehicle performance	3.1	Vehicle performance is maintained through pre-operational inspections and checks of the vehicle
3.2	Performance and efficiency of vehicle operation is monitored during use
3.3	Defective or irregular performance or malfunctions are reported to the appropriate authority
3.4	Vehicle records are maintained/updated and information is processed in accordance with workplace procedures

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant road rules, regulations, permit and licence requirements of the relevant state/territory road traffic authority
Relevant OH&S and environmental procedures and regulations
Medium rigid vehicle controls, instruments and indicators and their use
Medium rigid vehicle handling procedures
Procedures to be followed in the event of a driving emergency
Engine power management and safe driving strategies
Efficient driving techniques
Workplace driving and operational instructions
Driving hazards and related defensive driving techniques
Pre-operational checks carried out on vehicle and related action
Differences between transmission types
Principles of operation of air brakes and procedures for their use
Principles of stress management when driving a vehicle
Map reading and road navigation techniques including the use of a GPS device where applicable
Factors which may cause traffic delays and diversions and related action that can be taken by a driver
Causes and effects of fatigue on drivers
Factors which increase fatigue-related accidents
Fatigue management strategies including on-road techniques
Lifestyles which promote the effective long-term management of fatigue

Required skills:
Communicate effectively with others when driving a medium rigid vehicle
Read and interpret instructions, procedures, information and signs relevant to work activities
Interpret and follow operational instructions and prioritise work
Complete documentation related to work activities
Operate electronic communication equipment to required protocol
Work collaboratively with others when driving a medium rigid vehicle
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems, faults or malfunctions that may occur when driving a medium rigid vehicle in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events when driving a medium rigid vehicle
Apply precautions and required action to minimise, control or eliminate hazards that may exist during work activities
Monitor work activities in terms of planned schedule
Modify activities depending on differing operational contingencies, risk situations and environments
Apply fatigue management knowledge and techniques
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Operate and adapt to differences in equipment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Monitor performance of equipment
Monitor and anticipate traffic hazards and take appropriate action
Carry out pre-operational checks on a medium rigid vehicle
Check and replenish fluids and carry out lubrication processes in the course of work activities

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Type of vehicle includes:	all medium rigid vehicles, for example any 2-axle rigid vehicle, including truck and bus greater than 8 tonnes GVM
Driving may be carried out in typical road transport situations, including:	operations conducted at day or night typical weather conditions on the open road on a private road while at a depot, base or warehouse while at a client's workplace or work site
Vehicle handling procedures may include:	starting a vehicle steering and manoeuvring a vehicle accelerating and braking positioning and stopping a vehicle reversing a vehicle operating vehicle controls, instruments and indicators using air brakes using defensive driving techniques managing engine performance
Pre-operational checks may include:	visual check of vehicle checking and topping up of fluid levels checks of tyre pressures checks of operation of vehicle lights and indicators checks of brakes
Minor routine repairs may include:	replacement of blown globes in vehicle lights replacement of broken fan belt replacement of blown fuse replacement of door mirrors repairs to rear tail-light lens changing of tyres repair of tyre punctures replacement of broken coolant hose
Driving hazards may include (examples only):	wet and iced roads oil on road animals and objects on road fire in vehicle leaking fuel faulty brakes parked vehicles on the road faulty steering mechanism on vehicle pedestrians crossing the road flooded sections of road windy sections of road foggy conditions
Factors that can cause traffic delays and diversions may include:	traffic accidents flooded sections of road road damage bridge/tunnel damage road works building construction emergency situations such as bushfires, building fires, etc. road closures for special events such as marches, parades, etc. holiday traffic road closures for utility works such as electricity, water, sewerage, telecommunications, gas, etc.
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Documentation/records may include:	state/territory medium rigid vehicle driving licence requirements state/territory road rules workplace driving instructions and procedures vehicle manufacturers instructions, specifications and recommended driving procedures including preoperational checks of vehicle emergency procedures vehicle log book or record book (where required)
Applicable procedures and codes may include:	relevant state/territory roads and traffic authority driving regulations and licence requirements pertaining to medium rigid vehicles relevant state/territory road rules relevant state/territory permit regulations and requirements relevant state/territory OH&S legislation relevant state/territory fatigue management regulations relevant state/territory environmental protection legislation

Unit Sector(s)

Not applicable.

Competency Field

C - Driving Vehicle

TLIC407D Drive heavy rigid vehicle

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to drive a heavy rigid vehicle safely including systematic and efficient control of all vehicle functions, monitoring of traffic and road conditions, management of vehicle condition and performance, and effective management of hazardous situations. Assessment of this unit may be undertaken within a licensing examination conducted by, or under the authority of, the relevant state/territory Road Traffic Authority.

Application of the Unit

Driving must be carried out in compliance with the licence requirements and regulations of the relevant state/territory roads and traffic authority pertaining to heavy rigid vehicles.

Driving is performed with limited or minimum supervision, with limited accountability and responsibility for self and others in achieving the prescribed outcomes.

Driving involves the application of routine vehicle driving principles and procedures to maintain the safety and operation of a commercial heavy rigid vehicle across a variety of driving contexts.

Licensing/Regulatory Information

Refer to Unit Descriptor

Pre-Requisites

Not applicable.

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Drive the heavy rigid vehicle	1.1	The heavy rigid vehicle is started, steered, manoeuvred, positioned and stopped in accordance with traffic regulations and manufacturers instructions
1.2	Engine power is managed to ensure efficiency and performance and to minimise engine and gear damage
1.3	Engine operation is maintained within the manufacturer's specified torque range and temperature through effective gear selection and smooth transition in gear changes
1.4	Braking system of heavy rigid vehicle is managed and operated to ensure effective control of the vehicle under all conditions
1.5	Driving hazards are identified and/or anticipated and avoided or controlled through defensive driving
1.6	The heavy rigid vehicle is driven in reverse, maintaining visibility and achieving accurate positioning.
1.7	The heavy rigid vehicle is parked, shut down and secured in accordance with manufacturers specifications, traffic regulations and workplace procedures
1.8	Where required, overwidth and overweight permit applications are undertaken in accordance with relevant regulatory requirements
1.9	Appropriate procedures are followed in the event of a driving emergency
2	Monitor traffic and road conditions	2.1	The most efficient route of travel is taken through monitoring and anticipation of traffic flows and conditions, road standards and other factors likely to cause delays or route deviations
2.2	Traffic and road conditions are constantly monitored and acted upon to enable safe operation and ensure no injury to people or damage to property, equipment loads and facilities
3	Monitor and maintain vehicle performance	3.1	Vehicle performance is maintained through pre-operational inspections and checks of the vehicle
3.2	Performance and efficiency of vehicle operation is monitored during use
3.3	Defective or irregular performance or malfunctions are reported to the appropriate authority
3.4	Vehicle records are maintained/updated and information is processed in accordance with workplace procedures

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant road rules, regulations, permit and licence requirements of the relevant state/territory road traffic authority
Relevant OH&S and environmental procedures and regulations
Heavy rigid vehicle controls, instruments and indicators and their use
Heavy rigid vehicle handling procedures
Procedures to be followed in the event of a driving emergency
Engine power management and safe driving strategies
Efficient driving techniques
Pre-operational checks carried out on heavy rigid vehicle and related action
Differences between transmission types
Principles of operation of air brakes and procedures for their use
Workplace driving and operational instructions
Driving hazards and related defensive driving techniques
Principles of stress management when driving a vehicle
Factors which may cause traffic delays and diversions and related action that can be taken by a driver
Causes and effects of fatigue on drivers
Factors which increase fatigue-related accidents
Fatigue management strategies and on-road techniques
Lifestyles which promote the effective long-term management of fatigue

Required skills:
Communicate effectively with others when driving a commercial heavy rigid vehicle
Read and interpret instructions, procedures, information and signs relevant to when the driving of a commercial heavy rigid vehicle
Interpret and follow operational instructions and prioritise work
Complete documentation related to the driving of a commercial heavy rigid vehicle
Work collaboratively with others when driving a commercial heavy rigid vehicle
Operate electronic communication equipment to required protocol
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems, faults or malfunctions that may occur when driving a commercial heavy rigid vehicle in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events
Apply precautions and required action to minimise, control or eliminate hazards that may exist when driving a commercial heavy rigid vehicle
Monitor and anticipate traffic hazards and take appropriate action
Modify activities depending on differing operational contingencies, risk situations and environments
Apply fatigue management knowledge and techniques
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Operate and adapt to differences in equipment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Monitor performance of the vehicle and its equipment and take appropriate action where required
Carry out pre-operational checks in the course of work activities

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Type of vehicle includes:	all heavy rigid vehicles, for example any rigid vehicle with 3 or more axles, including trucks or buses, greater than 8 tonnes GVM
Driving may be carried out in typical road transport situations, including:	operations conducted at day or night typical weather conditions on the open road on a private road while at a depot, base or warehouse while at a client's workplace or work site
Vehicle handling procedures may include:	starting a vehicle steering and manoeuvring a vehicle accelerating and braking positioning and stopping a vehicle reversing a vehicle operating vehicle controls, instruments and indicators using air brakes using defensive driving techniques managing engine performance
Pre-operational checks may include:	visual check of vehicle checking and topping up of fluid levels checks of tyre pressures checks of operation of vehicle lights and indicators checks of brakes
Minor routine repairs may include:	replacement of blown globes in vehicle lights replacement of broken fan belt replacement of blown fuse replacement of door mirrors repairs to rear tail-light lens changing of tyres repair of tyre punctures replacement of broken coolant hose
Driving hazards may include (examples only):	wet and iced roads oil on road animals and objects on road fire in vehicle leaking fuel faulty brakes parked vehicles on the road faulty steering mechanism on vehicle pedestrians crossing the road flooded sections of road windy sections of road foggy conditions work site hazards including power and service lines, buildings, structures, facilities, underground services, uneven or unstable ground and recently filled trenches, stationary and moving machinery and equipment, hazardous or dangerous materials, noise, light, energy sources, and obstructions
Factors that can cause traffic delays and diversions may include:	traffic accidents flooded sections of road road damage bridge/tunnel damage road works building construction emergency situations such as bushfires, building fires, etc. road closures for special events such as marches, parades, sporting events, etc. holiday traffic road closures for utility works such as electricity, water, sewerage, telecommunications, gas, etc.
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Documentation/records may include:	state/territory heavy rigid vehicle driving licence and permit requirements state/territory road rules workplace driving instructions and procedures vehicle manufacturers instructions, specifications and recommended driving procedures including preoperational checks of vehicle emergency procedures vehicle log book or record book (where required) relevant standards and certification requirements quality assurance procedures
Applicable procedures and codes may include:	relevant state/territory roads and traffic authority driving regulations and licence/permit requirements pertaining to heavy rigid vehicles relevant state/territory road rules relevant state/territory permit regulations and requirements relevant state/territory OH&S legislation relevant state/territory fatigue management regulations relevant state/territory environmental protection legislation

Unit Sector(s)

Not applicable.

Competency Field

C - Driving Vehicle

TLIC507D Drive heavy combination vehicle

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to drive a heavy combination vehicle safely including systematic and efficient control of all vehicle functions, monitoring of traffic and road conditions, management of vehicle condition and performance, coupling and uncoupling of trailer, and effective management of hazardous situations. Assessment of this unit may be undertaken within a licensing examination conducted, by or under the authority of, the relevant state/territory Road Traffic Authority.

Application of the Unit

Driving must be carried out in compliance with the licence requirements and regulations of the relevant state/territory roads and traffic authority pertaining to heavy combination vehicles.

Driving is performed with limited or minimum supervision, with limited accountability and responsibility for self and others in achieving the prescribed outcomes.

Driving involves the application of routine vehicle driving principles and procedures to maintain the safety and operation of a commercial heavy combination vehicle across a variety of driving contexts.

Licensing/Regulatory Information

Refer to Unit Descriptor

Pre-Requisites

Not applicable.

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Drive the heavy combination vehicle	1.1	The heavy combination vehicle is started, steered, manoeuvred, positioned and stopped in accordance with traffic regulations and manufacturers instructions
1.2	Engine power is managed to ensure efficiency and performance and to minimise engine and gear damage
1.3	Engine operation is maintained within the manufacturer's specified torque range and temperature through effective gear selection and smooth transition in gear changes
1.4	Braking system of heavy combination vehicle is managed and operated to ensure effective control of the vehicle under all conditions
1.5	Driving hazards are identified and/or anticipated and avoided or controlled through defensive driving
1.6	The heavy combination vehicle is driven in reverse, maintaining visibility and achieving accurate positioning
1.7	The heavy combination vehicle is parked, uncoupled, shut down and secured in accordance with manufacturers specifications, traffic regulations and workplace procedures
1.8	Where required, overwidth and overweight permit applications are undertaken in accordance with relevant regulatory requirements
1.9	Appropriate signage, lights and the like are checked for operational effectiveness and for conformity to prescribed traffic regulations
1.10	Appropriate procedures are followed in the event of a driving emergency
2	Monitor traffic and road conditions	2.1	The most efficient route of travel is taken through monitoring and anticipation of traffic flows and conditions, road standards and other factors likely to cause delays or route deviations
2.2	Traffic and road conditions are constantly monitored and acted upon to enable safe operation and ensure no injury to people or damage to property, equipment loads and facilities
3	Monitor and maintain vehicle performance	3.1	Vehicle performance is maintained through pre-operational inspections and checks of the vehicle
3.2	Prime mover and trailer are aligned and coupled in accordance with manufacturers instructions and workplace procedures
3.3	Coupled vehicle is checked and tested to ensure it is correctly secured and to confirm that it is fully operational
3.4	Performance and efficiency of vehicle operation is monitored during use
3.5	Defective or irregular performance or malfunctions are reported to the appropriate authority
3.6	Vehicle records are maintained/updated and information is processed in accordance with workplace procedures

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant road rules, regulations, permit and licence requirements of the relevant state/territory road traffic authority
Relevant OH&S and environmental procedures and regulations
Heavy combination vehicle controls, instruments and indicators and their use
Heavy combination vehicle handling procedures
Workplace driving and operational instructions
Procedures to be followed in the event of a driving emergency
Engine power management and safe driving strategies
Efficient driving techniques
Pre-operational checks carried out on heavy combination vehicle and related action
Differences between transmission types
Principles of operation of air brakes and procedures for their use
Driving hazards and related defensive driving techniques
Map reading and navigation of the vehicle and related action
Factors which may cause traffic delays and diversions and related action that can be taken by a driver
Principles of stress management when driving a vehicle
Causes and effects of fatigue on drivers
Factors which increase fatigue-related accidents
Fatigue management strategies including on-road techniques
Lifestyles which promote the effective long-term management of fatigue

Required skills:
Communicate effectively with others when driving a heavy combination vehicle
Read and interpret instructions, procedures, information and signs relevant to the driving of a heavy combination vehicle
Interpret and follow operational instructions and prioritise work
Complete documentation related to the driving of a heavy combination vehicle
Operate electronic communication equipment to required protocol
Work collaboratively with others when driving a heavy combination vehicle
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems, faults or malfunctions that may occur when driving a heavy combination vehicle in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may arise when driving a heavy combination vehicle
Apply precautions and required action to minimise, control or eliminate hazards that may exist during work activities
Monitor and anticipate traffic hazards and take appropriate action
Modify activities depending on differing operational contingencies, risk situations and environments
Apply fatigue management knowledge and techniques
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Operate and adapt to differences in equipment in accordance with standard operating procedures
Apply map reading and road navigation techniques to the operation of a heavy combination vehicle
Select and use required personal protective equipment conforming to industry and OH&S standards
Monitor performance of vehicle, its trailers and its equipment and take appropriate action where required
Check and replenish fluids and carry out lubrication processes in the course of work activities

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Type of vehicle includes:	all heavy combination vehicles that may be driven on public and private roads and work sites
Driving may be carried out in typical road transport situations, including:	operations conducted at day or night typical weather conditions on the open road on a private road while at a depot, base or warehouse while at a client's workplace or work site
Vehicle handling procedures may include:	starting a vehicle steering and manoeuvring a vehicle accelerating and braking positioning and stopping a vehicle reversing a vehicle operating vehicle controls, instruments and indicators using air brakes using defensive driving techniques managing engine performance
Pre-operational checks may include:	visual check of vehicle checking and topping up of fluid levels checks of tyre pressures checks of operation of vehicle lights and indicators checks of brakes checks of coupling equipment
Minor routine repairs may include:	replacement of blown globes in vehicle lights replacement of broken fan belt replacement of blown fuse replacement of door mirrors repairs to rear tail-light lens changing of tyres repair of tyre punctures replacement of broken coolant hose
Driving hazards may include (examples only):	wet and iced roads oil on road animals and objects on road fire in vehicle leaking fuel faulty brakes parked vehicles on the road faulty steering mechanism on vehicle pedestrians crossing the road flooded sections of road windy sections of road foggy conditions work site hazards including power and service lines, buildings, structures, facilities, underground services, uneven or unstable ground and recently filled trenches, stationary and moving machinery and equipment, hazardous or dangerous materials, noise, light, energy sources, and obstructions
Factors that can cause traffic delays and diversions may include (examples only):	traffic accidents flooded sections of road road damage bridge/tunnel damage road works building construction emergency situations such as bushfires, building fires, etc. road closures for special events such as marches, parades, sporting events, etc. holiday traffic road closures for utility works such as electricity, water, sewerage, telecommunications, gas, etc.
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Documentation/records may include:	state/territory heavy combination vehicle driving licence/permit requirements state/territory road rules workplace driving instructions and procedures vehicle manufacturers instructions, specifications and recommended driving procedures including preoperational checks of vehicle emergency procedures vehicle log book or record book (where required)
Applicable procedures and codes may include:	relevant state/territory roads and traffic authority driving regulations and licence requirements pertaining to heavy combination vehicles relevant state/territory road rules relevant state/territory permit regulations and requirements relevant state/territory OH&S legislation relevant state/territory fatigue management regulations relevant state/territory environmental protection legislation

Unit Sector(s)

Not applicable.

Competency Field

C - Driving Vehicle

TLIC607C Drive multi-combination vehicle

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to drive a multi-combination vehicle safely, including systematic and efficient control of all vehicle functions, coupling and uncoupling of dollies, monitoring of traffic and road conditions, management of vehicle condition and performance, and effective management of hazardous situations. Assessment of this unit may be undertaken within a licensing examination conducted by, or under the authority of, the relevant state/territory Road Traffic Authority.

Application of the Unit

Driving must be carried out in compliance with the licence requirements and regulations of the relevant state/territory roads and traffic authority pertaining to multi-combination vehicles.

Driving is performed with limited or minimum supervision, with limited accountability and responsibility for self and others in achieving the prescribed outcomes.

Driving involves the application of routine vehicle driving principles and procedures to maintain the safety and operation of a commercial multi-combination vehicle across a variety of driving contexts.

Licensing/Regulatory Information

Refer to Unit Descriptor

Pre-Requisites

Not applicable.

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Drive the multi-combination vehicle	1.1	The multi-combination vehicle is started, steered, manoeuvred, positioned and stopped in accordance with traffic regulations and manufacturers instructions
1.2	Engine power is managed to ensure efficiency and performance and to minimise engine and transmission damage
1.3	Braking system of multi-combination vehicle is managed and operated to ensure effective control of the vehicle under all conditions
1.4	Driving hazards are identified and/or anticipated and avoided or controlled through defensive driving
1.5	The multi-combination vehicle is driven in reverse, maintaining visibility and achieving accurate positioning
1.6	The multi-combination vehicle is parked, shut down, uncoupled and secured according to manufacturers specifications, traffic regulations and workplace procedures
1.7	Appropriate signage, lights and the like are checked for operational effectiveness and for conformity to prescribed traffic regulations
1.8	Appropriate procedures are followed in the event of a driving emergency
2	Monitor traffic and road conditions	2.1	The most efficient and permissible route of travel is taken through monitoring and anticipation of traffic flows and conditions, road standards and other factors likely to cause delays or route deviations
2.2	Traffic and road conditions are constantly monitored and acted upon to enable safe operation and to ensure no injury to people or damage to property, equipment, loads and facilities
3	Monitor and maintain vehicle performance	3.1	Vehicle performance is maintained through pre-operational inspections and checks of the vehicle
3.2	Prime mover, dollies and trailer are aligned and coupled in proper sequence in accordance with manufacturers instructions and workplace procedures
3.3	Coupled vehicle is checked and tested to ensure it is correctly secured and to confirm that it is fully operational
3.4	Performance and efficiency of vehicle operation is monitored during use
3.5	Defective or irregular performance or malfunctions are reported to the appropriate authority
3.6	Vehicle records are maintained/updated and information is processed in accordance with workplace procedures

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant road rules, regulations, permit and licence requirements of the relevant state/territory road traffic authority
Relevant OH&S and environmental procedures and regulations
Multi-combination vehicle controls, instruments and indicators and their use
Multi-combination vehicle handling procedures
Workplace driving and operational instructions
Engine power management and safe driving strategies
Efficient driving techniques
Pre-operational checks carried out on multi-combination vehicle and related action
Differences between transmission types
Principles of operation of air brakes and procedures for their use
Driving hazards and related defensive driving techniques
Map reading and road navigation techniques
Factors which may cause traffic delays and diversions and related action that can be taken by a driver
Principles of stress management when driving a vehicle
Causes and effects of fatigue on drivers
Factors which increase fatigue-related accidents
Fatigue management strategies including on-road techniques
Lifestyles which promote the effective long-term management of fatigue

Required skills:
Communicate effectively with others when driving a multi-combination vehicle
Read and interpret instructions, procedures, information and signs relevant to the driving of a multi-combination vehicle
Interpret and follow operational instructions and prioritise work
Complete documentation related to the driving of a multi-combination vehicle
Operate electronic communication equipment to required protocol
Work collaboratively with others when driving a multi-combination vehicle
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems, faults or malfunctions that may occur when driving a multi-combination vehicle in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events when driving a multi-combination vehicle
Apply precautions and required action to minimise, control or eliminate hazards that may exist during the driving of a multi-combination vehicle
Monitor and anticipate traffic hazards and take appropriate action
Modify activities depending on differing operational contingencies, risk situations and environments
Apply fatigue management knowledge and techniques
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Operate and adapt to differences in equipment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Monitor performance of vehicle, its trailers and its equipment and take appropriate action where required
Service vehicle and its equipment in terms of maintenance schedule and standard operating procedures
Check and replenish fluids and carry out lubrication processes in the course of work activities

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Type of vehicle includes:	all multi-combination vehicles that may be driven on public and private roads and work sites
Driving may be carried out in typical road transport situations, including:	operations conducted at day or night typical weather conditions on the open road on a private road while at a depot, base or warehouse while at a client's workplace or work site
Vehicle handling procedures may include:	starting a vehicle steering and manoeuvring a vehicle accelerating and braking positioning and stopping a vehicle reversing a vehicle operating vehicle controls, instruments and indicators using air brakes using defensive driving techniques managing engine performance
Pre-operational checks may include:	visual check of vehicle checking and topping up of fluid levels checks of tyre pressures checks of operation of vehicle lights and indicators checks of brakes checks of coupling equipment
Minor routine repairs may include:	replacement of blown globes in vehicle lights replacement of broken fan belt replacement of blown fuse replacement of door mirrors repairs to rear tail-light lens changing of tyres repair of tyre punctures replacement of broken coolant hose
Driving hazards may include (examples only):	wet and iced roads oil on road animals and objects on road fire in vehicle leaking fuel faulty brakes parked vehicles on the road faulty steering mechanism on vehicle pedestrians crossing the road flooded sections of road windy sections of road foggy conditions
Factors that can cause traffic delays and diversions may include (examples only):	traffic accidents flooded sections of road road damage bridge/tunnel damage road works building construction emergency situations such as bushfires, building fires, etc. road closures for special events such as marches, parades, etc. holiday traffic road closures for utility works such as electricity, water, sewerage, telecommunications, gas, etc.
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Documentation/records may include:	state/territory multi-combination vehicle driving licence/permit requirements state/territory road rules workplace driving instructions and procedures vehicle manufacturers instructions, specifications and recommended driving procedures including preoperational checks of vehicle emergency procedures vehicle log book or record book (where required)
Applicable procedures and codes may include:	relevant state/territory roads and traffic authority driving regulations and licence/permit requirements pertaining to multi-combination vehicles relevant state/territory road rules relevant state/territory OH&S legislation relevant state/territory fatigue management regulations relevant state/territory environmental protection legislation

Unit Sector(s)

Not applicable.

Competency Field

C - Driving Vehicle

TLIC707C Operate vehicle carrying special loads

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to drive a vehicle carrying a special load safely including compliance with road traffic authority and other relevant government regulations and company policies; and effective management of hazardous situations.

Application of the Unit

Driving must be carried out in compliance with the licence and permit requirements and regulations of the relevant state/territory roads and traffic authority as well as the specific regulatory and permit requirements pertaining to the special load being carried.

Driving is performed with limited or minimum supervision, with limited accountability and responsibility for self and others in achieving the prescribed outcomes.

Driving involves the application of routine vehicle driving principles and procedures to maintain the safety and operation of a commercial vehicle carrying a special load across a variety of driving contexts.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Carry out pre-operational checks	1.1	The pre-operational checks for the special purpose vehicle and its associated ancillary equipment are carried out in accordance with manufacturers requirements, government regulations and workplace policies and procedures
1.2	All faults and defects identified during checks are repaired or reported in accordance with workplace procedures
2	Drive a vehicle carrying special loads	2.1	The vehicle is manoeuvred in accordance with the regulations/permit requirements for the class of vehicle involved and the load being carried
2.2	Vehicles carrying explosives or dangerous goods are driven along designated routes in accordance with the relevant codes, relevant government regulations and workplace policies
2.3	The load is transported and the vehicle manoeuvred in accordance with any required precautions relating to unusual/special characteristics of the load and/or relevant government regulations pertaining to the special load including the Australian Dangerous Goods Code and the Australian Explosives Code
2.4	Signs or indicators are fixed to the vehicle if required
2.5	Appropriate procedures are followed for the load concerned in the event of a driving emergency

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant road rules, regulations, permit and licence requirements of the relevant state/territory road traffic authority
Where applicable, Australian regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including the Australian Dangerous Goods Code and the Australian Explosives Code
Relevant OH&S and environmental procedures and regulations
Vehicle controls, instruments and indicators and their use
Workplace driving and operational instructions
Procedures to be followed in the event of a driving emergency
Engine power management and safe driving strategies
Efficient driving techniques
Pre-operational checks carried out on vehicle and related action
Differences between transmission types
Map reading and road navigation techniques
Factors which may cause traffic delays and diversions and related action that can be taken by a driver
Principles of stress management when driving a vehicle
Causes and effects of fatigue on drivers
Factors which increase fatigue-related accidents
Fatigue management strategies including on-road techniques
Lifestyles which promote the effective long-term management of fatigue

Required skills:
Communicate effectively with others when driving a vehicle designed to carry special loads
Read and interpret instructions, procedures, information and signs relevant to the driving of a vehicle designed to carry special loads
Interpret and follow operational instructions and prioritise work
Complete documentation related to the driving of a vehicle designed to carry special loads
Operate electronic communication equipment to required protocol
Work collaboratively with others when driving a vehicle designed to carry special loads
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems, faults or malfunctions that may arise when driving a vehicle designed to carry special loads in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events when driving a vehicle designed to carry special loads
Apply precautions and required action to minimise, control or eliminate hazards that may exist during the driving of a vehicle designed to carry special loads
Monitor and anticipate traffic hazards and take appropriate action
Modify activities depending on differing operational contingencies, risk situations and environments
Apply fatigue management knowledge and techniques
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Operate and adapt to differences in equipment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Monitor performance of vehicle and its equipment and load and take appropriate action if required
Service vehicle and its equipment in terms of maintenance schedule and standard operating procedures
Check and replenish fluids and carry out lubrication processes in the course of work activities

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Type of vehicle includes:	all vehicles designed to carry special loads, for example concrete agitator, livestock transporter, armoured car, tanker, refrigerated vehicle, waste vehicle, fresh produce vehicle, car carrier, container carrier, recovery vehicle
Driving may be carried out in typical road transport situations, including:	operations conducted at day or night typical weather conditions on the open road on a private road while at a depot, base or warehouse while at a client's workplace or work site
Vehicle handling procedures may include:	starting a vehicle steering and manoeuvring a vehicle accelerating and braking positioning and stopping a vehicle reversing a vehicle operating vehicle controls, instruments and indicators using defensive driving techniques managing engine performance
Pre-operational checks may include:	visual check of vehicle checking and topping up of fluid levels checks of tyre pressures checks of operation of vehicle lights and indicators checks of brakes
Minor routine repairs may include:	replacement of blown globes in vehicle lights replacement of broken fan belt replacement of blown fuse replacement of door mirrors repairs to rear tail-light lens changing of tyres repair of tyre punctures replacement of broken coolant hose
Designated routes are:	those that are determined by permit/regulatory requirements for a specific class of load such as explosives or dangerous goods
Driving hazards may include (examples only):	wet and iced roads oil on road animals and objects on road fire in vehicle leaking fuel faulty brakes parked vehicles on the road faulty steering mechanism on vehicle pedestrians crossing the road flooded sections of road windy sections of road foggy conditions
Factors that can cause traffic delays and diversions may include (examples only):	traffic accidents flooded sections of road road damage bridge/tunnel damage road works building construction emergency situations such as bushfires, building fires, etc road closures for special events such as marches, parades, etc holiday traffic road closures for utility works such as electricity, water, sewerage, telecommunications, gas, etc.
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Documentation/records may include:	state/territory driving licence requirements state/territory road rules workplace driving instructions and procedures for drivers of vehicles carrying the specific load concerned vehicle manufacturers instructions, specifications and recommended driving procedures including preoperational checks of vehicle procedures/designated routes prescribed by the relevant authority for vehicles carrying the specific loads concerned
Applicable procedures and codes may include:	relevant state/territory roads and traffic authority driving regulations and licence/permit requirements pertaining to the class of vehicle relevant regulations/permit requirements specific to the load being carried Australian regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including the Australian Dangerous Goods Code and the Australian Explosives Code relevant state/territory road rules relevant state/territory OH&S legislation relevant state/territory fatigue management regulations relevant State/Territory environmental protection legislation

Unit Sector(s)

Not applicable.

Competency Field

C - Driving Vehicle

TLIC807C Drive coach/bus

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to drive a passenger coach/bus safely including systematic and efficient control of all coach/bus functions; monitoring of traffic and road conditions; management of coach/bus condition and performance; and effective management of hazardous situations. Assessment of this unit may be undertaken within a licensing examination conducted by, or under the authority of, the relevant state/territory Road Traffic Authority.

Application of the Unit

Driving must be carried out in compliance with the licence requirements and regulations of the relevant state/territory roads and traffic authority pertaining to the driving of a commercial coach/bus.

Driving is performed with limited or minimum supervision, with limited accountability and responsibility for self and others in achieving the prescribed outcomes.

Driving involves the application of routine vehicle driving principles and procedures to maintain the safety and operation of a commercial coach/bus across a variety of driving contexts.

Licensing/Regulatory Information

Refer to Unit Descriptor

Pre-Requisites

Not applicable.

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Drive the coach	1.1	The coach/bus is started, steered, manoeuvred, positioned and stopped in accordance with traffic regulations and manufacturers instructions
1.2	Engine power is managed to ensure efficiency and performance and to minimise engine and transmission damage
1.3	Engine operation is maintained within the manufacturer's specified torque range and temperature through effective transmission use
1.4	Braking system of coach/bus is managed and operated to ensure effective control of the coach/bus under all conditions
1.5	Driving hazards are identified and/or anticipated and avoided or controlled through defensive driving
1.6	The coach/bus is driven in reverse, maintaining visibility and achieving accurate positioning
1.7	The coach/bus is parked, shut down and secured in accordance with manufacturers specifications, traffic regulations and workplace procedures
1.8	Appropriate procedures are followed in the event of a driving emergency
2	Monitor traffic and road conditions	2.1	The most efficient route of travel is taken through monitoring and anticipation of traffic flows and conditions, road standards and other factors likely to cause delays or route deviations
2.2	Traffic and road conditions are constantly monitored and acted upon to enable safe operation and ensure no injury to people or damage to property, equipment, loads and facilities
3	Monitor and maintain coach/bus performance	3.1	Coach/bus performance is maintained through pre-operational inspections and checks of the coach/bus and ancillary equipment
3.2	Performance and efficiency of coach/bus operation is monitored during use
3.3	Defective or irregular performance or malfunctions are repaired or reported to the appropriate authority
3.4	Coach/bus records are maintained/updated and information is processed in accordance with workplace procedures

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant road rules, regulations, permit and licence requirements of the relevant state/territory road traffic authority
Relevant OH&S and environmental procedures and regulations
Coach/bus controls, instruments and indicators and their use
Coach/bus handling procedures
Workplace driving and operational instructions
Driving hazards and related defensive driving techniques
Procedures to be followed in the event of a driving emergency
Engine power management and safe driving strategies
Efficient driving techniques
Pre-operational checks carried out on coaches/buses and related action
Differences between transmission types
Map reading and road navigation techniques
Factors which may cause traffic delays and diversions and related action that can e taken by a driver
Principles of stress management when driving a vehicle
Causes and effects of fatigue on drivers
Factors which increase fatigue-related accidents
Fatigue management strategies including on-road techniques
Lifestyles which promote the effective long-term management of fatigue

Required skills:
Communicate effectively with others when driving a commercial coach or bus
Read and interpret instructions, procedures, information and signs relevant to the driving of a commercial coach or bus
Interpret and follow operational instructions and prioritise work
Complete documentation related to the driving of a commercial coach or bus
Operate electronic communication equipment to required protocol including on-board intercom and communications equipment
Work collaboratively with others when driving a commercial coach or bus
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems, faults or malfunctions that may arise when driving a commercial coach or bus in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may occur when driving a commercial coach or bus
Apply precautions and required action to minimise, control or eliminate hazards that may exist during the driving of a commercial coach or bus
Monitor work activities in terms of planned schedule
Modify activities depending on differing operational contingencies, risk situations and environments
Apply fatigue management knowledge and techniques
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Operate and adapt to differences in equipment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Monitor performance of coach or bus and its equipment and take appropriate action where required
Service coach or bus and its equipment in terms of maintenance schedule and standard operating procedures
Check and replenish fluids and carry out lubrication processes in the course of work activities

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Type of vehicle includes:	all coaches and buses relevant to specific licence classifications
Driving may be carried out in typical road transport situations, including:	operations conducted at day or night typical weather conditions on the open road on a private road while at a depot, base or warehouse while at a client's workplace or work site
Vehicle handling procedures may include:	starting a vehicle steering and manoeuvring a vehicle accelerating and braking positioning and stopping a vehicle reversing a vehicle operating vehicle controls, instruments and indicators operating door opening and closing equipment using defensive driving techniques managing engine performance
Pre-operational checks may include:	visual check of vehicle checking and topping up of fluid levels checks of tyre pressures checks of operation of vehicle lights and indicators checks of brakes
Minor routine repairs may include:	replacement of blown globes in vehicle lights replacement of broken fan belt replacement of blown fuse replacement of door mirrors repairs to rear tail-light lens changing of tyres repair of tyre punctures replacement of broken coolant hose
Driving hazards may include (examples only):	wet and iced roads oil on road animals and objects on road fire in vehicle leaking fuel faulty brakes parked vehicles on the road faulty steering mechanism on vehicle pedestrians crossing the road flooded sections of road windy sections of road foggy conditions
Factors that can cause traffic delays and diversions may include (examples only):	traffic accidents flooded sections of road road damage bridge/tunnel damage road works building construction emergency situations such as bushfires, building fires, etc. road closures for special events such as marches, parades, sporting events, etc. holiday traffic road closures for utility works such as electricity, water, sewerage, telecommunications, gas, etc.
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Documentation/records may include:	state/territory coach/bus driving licence requirements state/territory road rules workplace driving instructions and procedures coach/bus manufacturers instructions, specifications and recommended driving procedures including pre-operational checks of coach/bus emergency procedures vehicle log book or record book (where required)
Applicable procedures and codes may include:	relevant state/territory roads and traffic authority driving regulations and licence requirements pertaining to coaches/buses relevant state/territory road rules relevant state/territory OH&S legislation relevant state/territory fatigue management regulations relevant state/territory environmental protection legislation

Unit Sector(s)

Not applicable.

Competency Field

C - Driving Vehicle

TLID1007C Operate a forklift

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to operate a forklift, including checking forklift condition, driving the forklift to fulfil operational requirements, monitoring site conditions, and monitoring and maintaining forklift performance. Assessment of this unit will usually be undertaken within a licensing examination conducted by, or under the authority of, the relevant state/territory OH&S authority.

Application of the Unit

Operation of a forklift must be carried out in compliance with the licence requirements and regulations of the relevant state/territory authority.

Operation of a forklift is performed under some supervision, generally within a team environment. It involves the application of routine equipment operation principles and procedures to maintain the safety and operation of a forklift in a variety of operational contexts.

Licensing/Regulatory Information

Refer to Unit Descriptor

Pre-Requisites

Not applicable.

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Check forklift condition	1.1	Condition of forklift is checked for compliance with OH&S and workplace requirements for warning devices, manufacturers specifications and the nature of the load shifting task
1.2	Attachments are checked to ensure appropriate adjustment and operation
1.3	Mirrors and seats are adjusted for safe operation by the driver
1.4	Log books are checked and appropriate workplace documentation is completed in accordance with workplace requirements
2	Drive the forklift	2.1	Forklift is started, steered, manoeuvred, positioned and stopped in accordance with regulations and manufacturers instructions
2.2	Engine power is managed to ensure efficiency and performance and to minimise engine and gear damage
2.3	Operational hazards are identified and/or anticipated and avoided or controlled through defensive driving and appropriate hazard control techniques
2.4	Forklift is driven in reverse, maintaining visibility and achieving accurate positioning
2.5	The forklift is parked, shut down and secured in accordance with manufacturers specifications, regulations and workplace procedures
3	Operate a forklift to handle loads	3.1	The lifting task to be undertaken is appropriately planned and the correct lifting truck and attachments are selected
3.2	The load is lifted, carried, lowered and set down in accordance with OH&S legislation, manufacturers specifications and company procedures
4	Monitor site conditions	4.1	When selecting the most efficient route, hazards and traffic flow are identified and appropriate adjustments are made
4.2	Site conditions are assessed to enable safe operations and to ensure no injury to people or damage to property, equipment, loads or facilities occurs
5	Monitor and maintain forklift performance	5.1	Performance and efficiency of vehicle operation is monitored during use
5.2	Defective/irregular performance and malfunctions reported to relevant personnel
5.3	Forklift records are maintained/updated in accordance with workplace procedures and legislative requirements

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant duty of care requirements pertaining to the operation of a forklift
Relevant OH&S and environmental procedures and regulations
Workplace operating procedures
Forklift controls, instruments and indicators and their use
Forklift handling procedures
Procedures to be followed in the event of an operational emergency
Engine power management and safe operating strategies
Efficient driving techniques
Operating hazards and related defensive driving and hazard control techniques
Pre-operational checks carried out on forklift and related action
Principles of stress management when driving a forklift
Site layout and obstacles

Required skills:
Communicate effectively with others when operating a forklift
Read and interpret instructions, procedures, information and signs relevant to the operation of a forklift
Interpret and follow operational instructions and prioritise work
Complete documentation related to the operation of a forklift
Operate electronic communication equipment to required protocol
Work collaboratively with others when operating a forklift
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems, faults or malfunctions in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events when operating a forklift
Apply precautions and required action to minimise, control or eliminate hazards that may exist during the operation of a forklift
Monitor work activities in terms of planned schedule
Modify activities depending on differing operational contingencies, risk situations and environments
Apply fatigue management knowledge and techniques
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Operate and adapt to differences in equipment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Identify points of balance and safe lifting positions on a range of loads when operating a forklift (including accessories)
Monitor performance of forklift and its equipment and take appropriate action where required
Ensure that a forklift and its equipment are maintained in terms of service schedule and standard operating procedures
Check and replenish fluids and carry out lubrication processes in the course of work activities

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Types of forklift may include:	counterbalance trucks reach trucks pallet trucks
Operations may be carried out in typical forklift operational situations, including:	operations conducted at day or night typical weather conditions on the open road on a private road or worksite while at a workplace
Customers may be:	internal or external
Workplaces may comprise:	large, medium or small worksites
Work may be conducted in:	restricted spaces exposed conditions controlled or open environments
Loads to be shifted may require:	special precautions
Loads to be shifted may be:	irregularly shaped packaged or unpackaged labelled or unlabelled palleted or unpalleted
Hazards in the work area may include exposure to:	chemicals dangerous or hazardous substances movements of equipment, goods and materials
Personnel in the work area may include:	workplace personnel site visitors contractors official representatives
Forklift handling procedures may include:	starting a forklift steering and manoeuvring a forklift accelerating and braking positioning and stopping a forklift reversing a forklift operating forklift controls, instruments and indicators using defensive driving techniques managing engine performance
Pre-operational checks may include:	visual check of forklift checking and topping up of fluid levels checks of tyres checks of operation of forklift lights and indicators checks of brakes
Hazards may include (examples only):	wet and iced operating surfaces oil on operating surface faulty brakes workplace obstacles and other operational equipment and vehicles damaged loads and pallets other personnel in work area
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Personal protection equipment may include:	gloves safety headwear and footwear safety glasses two-way radios high visibility clothing
Information/documents may include:	goods identification numbers and codes, including IMDG markings and HAZCHEM signs manifests, bar codes, picking slips, merchandise transfers, stock requisitions, goods and container identification Australian Standard 2359 - Industrial Truck Code manufacturers specifications for forklift and associated equipment operations and service record book or log workplace procedures and policies for the operation of forklifts supplier and/or client instructions ADG Code and material safety data sheets regulatory requirements concerning the use of forklifts award, enterprise bargaining agreement, other industrial arrangements standards and certification requirements quality assurance procedures emergency procedures
Applicable procedures and codes may include:	relevant state/territory regulations pertaining to the operation of forklifts relevant codes and standards, including Australian Standard 2359 - Industrial Truck Code relevant state/territory OH&S legislation relevant state/territory fatigue management regulations relevant state/territory environmental protection legislation

Unit Sector(s)

Not applicable.

Competency Field

D - Load Handling

TLIC1051A Operate commercial vehicle

Modification History

Not Applicable

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to operate commercial vehicles safely. It includes the monitoring of traffic and associated equipment and, management of vehicle condition, and performance and effective management of hazardous situations. Licensing, legislative, regulatory or certification requirements are applicable to this unit. Provisional car licence must be held prior to commencement of this unit of competency.

Application of the Unit

Application of the Unit	Driving must be carried out in compliance with the licence requirements and regulations of the relevant state/territory roads and traffic authority. Driving is performed with limited or minimum supervision, and with limited accountability and responsibility for self and others in achieving the prescribed outcomes. Driving involves the application of routine vehicle driving principles and procedures to maintain the safety and operation of a commercial vehicle across a variety of job roles.

Licensing/Regulatory Information

Refer to Unit Descriptor

Pre-Requisites

Not Applicable

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Operate commercial vehicle	1.1 Engine power is managed to ensure efficiency and performance and to minimise engine and transmission damage 1.2 Driving hazards are identified and/or anticipated and avoided 1.3 Vehicle lights and indicators are used in accordance with traffic regulations and manufacturers instructions 1.4 The vehicle is secured in accordance with manufacturers specifications, traffic regulations and workplace procedures 1.5 Appropriate procedures are followed in the event of a driving emergency 1.6 The behaviours displayed by operators towards other road users is appropriately aligned with workplace procedures 1.7 Vehicle positioning and movement are convenient and safe for loading and unloading in accordance with regulatory and workplace instruction 1.8 All associated equipment is operated in accordance with manufacturers and workplace instructions
2 Monitor traffic and road conditions	2.1 The most efficient route of travel is taken through monitoring and anticipation of traffic flows and conditions, road standards and other factors likely to cause delays or route deviations 2.2 Traffic and road conditions are constantly monitored and acted upon to enable safe operation and ensure no injury to people or damage to property, equipment, loads and facilities
3 Monitor and maintain vehicle performance	3.1 Vehicle performance and safety is maintained through pre-operational inspections and checks of the vehicle 3.2 Performance and efficiency of vehicle operation is monitored during use 3.3 The vehicle is driven in a manner that incorporates eco driving principles 3.4 Defective or irregular performance or malfunctions are repaired as a minor repair or reported to the appropriate authority 3.5 Vehicle records are maintained/updated and information is processed in accordance with workplace procedures

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant road rules, regulations, permit and licence requirements of the relevant state/territory road traffic authority
Relevant OH&S and environmental/emissions procedures and regulations
Vehicle controls, instruments and indicators and their use
Vehicle handling procedures
Workplace driving and operational instructions
Driving hazards and related defensive driving techniques
Procedures to be followed in the event of a driving emergency
Engine power management and safe driving strategies
Efficient driving techniques
Pre-operational checks carried out on vehicle and related action
Differences between transmission types
Map reading and road navigation techniques
Factors which may cause traffic delays and diversions, and related action that can be taken by a driver
Principles of stress management when driving a vehicle
Causes and effects of fatigue on drivers
Factors which increase fatigue-related accidents
Fatigue management strategies including on-road techniques
Lifestyles which promote the effective long-term management of fatigue

Required skills:
Communicate effectively with others when driving a commercial vehicle
Read and interpret instructions, procedures, information and signs relevant to the driving of a commercial vehicle
Interpret and follow operational instructions and prioritise work
Complete documentation related to the driving of a commercial vehicle
Operate electronic communication equipment to required protocol
Work collaboratively with others when driving a commercial vehicle
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems, faults or malfunctions that may arise when driving a commercial vehicle in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events that may occur when driving a commercial vehicle
Apply precautions and required action to minimise, control or eliminate hazards that may exist during the driving of a commercial vehicle
Monitor and anticipate traffic hazards and take appropriate action
Modify activities depending on differing operational contingencies, risk situations and environments
Apply fatigue management knowledge and techniques
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Operate and adapt to differences in equipment in accordance with standard operating procedures
Monitor performance of vehicle and take appropriate action where required
Check and replenish fluids and carry out lubrication processes in the course of work activities

Evidence Guide

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of: applying the underpinning knowledge and skills demonstrating operation of a commercial vehicle and its associated equipment demonstrating a theory and practical understanding of driving principles demonstrating an understanding of possible associated equipment for commercial vehicles applying relevant legislation and workplace procedures
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	As a minimum, assessment of knowledge must be conducted through appropriate assessments using written/practical/oral assessments Practical assessment must occur: through appropriately simulated activities at the training organisation, and/or in an appropriate range of situations in the workplace A simulator/online assessment is not suitable for the final assessment of this unit of competency

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Commercial vehicle may include:	commercial vehicles equal to or less than 4.5 tonnes GVM and seating up to 12 adults, including the driver, and all types of transmission that is used or intended to be used to carry goods of all types for hire or reward. Hired or leased vehicles and vehicles owned by a business to carry its own goods are included
Driving may be carried out in typical road transport situations, including:	by day or night in typical weather conditions on the open road on a private road while at a depot, base or warehouse while at a client's workplace or work site
Vehicle handling procedures may include:	starting a vehicle eco driving steering and manoeuvring a vehicle accelerating and braking positioning and stopping a vehicle reversing a vehicle operating vehicle controls, instruments and indicators managing engine performance
Pre-operational checks may include:	visual check of vehicle checking and topping up of fluid levels checks of tyre pressures checks of operation of vehicle lights and indicators checks of brakes load and load restraints check operation of associated equipment
Minor routine repairs may include:	replacement of blown globes in vehicle lights replacement of broken fan belt replacement of blown fuse replacement of door mirrors repairs to rear tail-light lens changing of tyres repair of tyre punctures replacement of broken coolant hose
Eco driving may include:	engine management brake management ancillary brakes gear selection using air-conditioning only when necessary not idling engine for extended periods when not in use anticipating traffic flow to prevent driving at congested times
Associated equipment may include:	tail gate loaders electronic doors gates, curtains ramps stairs hydraulic lifters ticket machines
Driving hazards may include:	wet and iced roads oil on road animals and objects on road fire in vehicle leaking fuel faulty brakes parked vehicles on the road faulty steering mechanism on vehicle pedestrians crossing the road flooded sections of road windy sections of road foggy conditions other road users following distance traffic flow time of day or night
Factors that can cause traffic delays and diversions may include:	traffic accidents flooded sections of road road damage bridge/tunnel damage road works building construction emergency situations such as bushfires, building fires, etc. road closures for special events such as marches, parades, etc. holiday traffic road closures for utility works such as electricity, water, sewerage, telecommunications, gas, etc.
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Documentation/records may include:	state/territory driving licence requirements state/territory road rules workplace driving instructions and procedures vehicle manufacturers instructions, specifications and recommended driving procedures including pre-operational checks of vehicle emergency procedures vehicle log book or record book (where required)
Applicable regulations, legislation and codes may include:	relevant state/territory roads and traffic authority driving regulations and licence requirements pertaining to the class of vehicle relevant state/territory road rules relevant state/territory permit regulations and requirements relevant state/territory OH&S legislation relevant state/territory fatigue management regulations relevant state/territory environmental protection legislation

Unit Sector(s)

Not Applicable

Competency Field

Competency Field	C - Vehicle Operation

TLID107C Shift materials safely using manual handling methods

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to shift loads using manual handling methods, including assessing the risks associated with relocating the load, planning the relocation process and carrying out the relocation in accordance with the plan.

Application of the Unit

Work must be carried out in compliance with the relevant OH&S regulations concerning the manual lifting and movement of loads.

Work is performed under some supervision generally within a team environment.

Work involves the application of the basic principles for the safe lifting and movement of loads when shifting materials using manual handling methods as part of day-to-day work.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Assess risks arising from the relocation of the load	1.1	Products, goods or materials to be relocated are identified
1.2	Locations for storage are determined and potential routes to be followed are identified
1.3	Effect of load relocation on original load base is predicted
1.4	Points of balance are estimated
1.5	Required clearances are compared to available space and adjustments made
1.6	Effects of moving contents which may be loose, liquid, dangerous or hazardous are considered
1.7	Potential risks in route(s) which may be followed are considered
1.8	Risks to self are identified arising from the required lifting, load carrying, set down or movement of the goods
1.9	Manual handling procedures for lifting, lowering and carrying, pushing and pulling are identified
1.10	Team lifting processes are considered for application
1.11	Appropriate personal protective equipment is worn
2	Plan load relocation	2.1	Relocation of the load is planned consistent with the code of practice for manual handling
2.2	Process for relocating load is proposed including predicting and planning for potential difficulties
2.3	Proposed process is checked against code of practice and workplace procedures for compliance
3	Relocate load	3.1	Actions for lifting, lowering and carrying, pulling and pushing a load are in accordance with workplace procedures and OH&S requirements
3.2	Applications appropriate for team relocation of load are identified
3.3	Team lifting tasks are coordinated
3.4	Planned process and route are followed
3.5	Relocated materials are set down without damage to goods, personnel or equipment and checked for stability
3.6	Relocation is checked to see that it meets work requirements, with any variance(s) reported

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant OH&S procedures and guidelines concerning the manual lifting and movement of loads
Risks when manually lifting and handling materials and goods and related precautions to control the risk, including: the load on the spine during lifting; controlled actions on a movement during lifting; rotation and side movement of the spine during lifting; postures and positions during lifting; work layout; the type, weight and position of the load; frequency of shifting operations; distance over which load is to be shifted; and time allowed for the shifting of the load
Workplace procedures and policies for the handling of furniture and effects
Housekeeping standards procedures required in the workplace
Site layout and obstacles

Required skills:
Communicate effectively with others when manually lifting and handling materials and goods
Read and interpret instructions, procedures and information relevant to the manual lifting and handling of materials and goods
Interpret and follow operational instructions and prioritise work
Work collaboratively with others when manually lifting and handling materials and goods
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may arise when manually lifting and handling materials and goods in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected situations that may occur when manually lifting and handling materials and goods
Apply precautions and required action to minimise, control or eliminate risks that may exist when manually lifting and handling materials and goods
Monitor work activities in terms of planned schedule
Modify activities depending on differing operational contingencies, risk situations and environments
Apply fatigue management knowledge and techniques
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Operate and adapt to differences in loads and materials in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
The shifting operations may be conducted:	in a range of work environments by day or night
Customers may be:	internal or external
Workplaces may comprise:	large, medium or small worksites
Work may be conducted in:	restricted spaces exposed conditions controlled or open environments
Materials to be shifted may include:	goods equipment and tools cleaning materials components and parts of vehicles and equipment such as tyres, batteries, lifting gear, etc. materials used in the course of work such as drums of fuel, raw materials, packaging, etc.
Loads to be shifted may be:	irregularly shaped packaged or unpackaged labelled or unlabelled
Hazards in the work area may include exposure to:	chemicals dangerous or hazardous substances movements of equipment, goods and materials
Personnel in the work area may include:	workplace personnel site visitors contractors official representatives
Communication in the work area may include:	phone electronic data interchange fax email internet radio oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Personal protective equipment may include:	gloves safety headwear and footwear safety glasses two-way radios high visibility clothing
Information/documents may include:	goods identification numbers and codes manifests, bar codes, goods and container identification manufacturers specifications for equipment/tools workplace procedures and policies supplier and/or client instructions material safety data sheets codes of practice including the National Standards for Manual Handling and the Industry Safety Code relevant legislation, regulations and related documentation award, enterprise bargaining agreement, other industrial arrangements standards and certification requirements quality assurance procedures emergency procedures
Applicable regulations and legislation may include:	relevant state/territory OH&S legislation relevant state/territory environmental protection legislation workplace relations regulations workers compensation regulations licence, patent or copyright arrangements dangerous goods and air freight regulations export/import/quarantine/bond requirements marine orders

Unit Sector(s)

Not applicable.

Competency Field

D - Load Handling

TLID1307C Move materials mechanically using automated equipment

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to move materials mechanically using automated equipment such as automatic guided vehicles, tow motors, high level order pickers, conveyor systems, and mechanised pallet movers. This includes selecting appropriate mechanical moving equipment (where relevant), moving materials/goods in accordance with operational requirements, checking condition of materials/goods and completing all required documentation.

Application of the Unit

Work must be carried out in compliance with the relevant OH&S regulations concerning the movement of materials mechanically using automated equipment.

Work is performed under limited or minimum supervision. It involves the application of the basic principles and routine procedures for the safe movement of materials mechanically using automated equipment.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Select load moving equipment	1.1	The mechanised handling equipment, the route to be taken and procedures to be used are selected appropriate to the characteristics of the goods
1.2	Dangerous goods and hazardous materials are identified and handled in accordance with codes of practice, OH&S requirements and workplace procedures
2	Move goods	2.1	Goods are moved using the selected materials handling equipment in accordance with occupational health and safety regulations, manufacturers instructions and company procedures
2.2	Problems in the movement of goods and materials using the automated equipment are identified and are reported in accordance with workplace procedures
3	Check goods and complete documentation	3.1	Moved goods are inspected for possible damage during transit/movement and appropriate action is taken
3.2	All required documentation is completed for the tracking of the moved goods in accordance with company requirements

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Regulations relevant to the use of automated equipment to move materials mechanically
Relevant OH&S and environmental protection procedures and guidelines
Workplace procedures and policies for the use of automated equipment to move materials mechanically
Focus of operation of work systems, equipment, management and site operating systems for the use of automated equipment to move materials mechanically
The purpose, characteristics, capabilities, requirements and limitations of the automated materials moving equipment
Problems that may occur during the use of automated equipment to move materials mechanically and appropriate action that can be taken to resolve the problems
Risks when using automated equipment to move materials and related precautions to control the risks
Documentation and record requirements
Housekeeping standards procedures required in the workplace
Site layout and obstacles

Required skills:
Communicate effectively with others when using automated equipment to move materials mechanically
Read and interpret instructions, procedures, information and signs relevant to the use of automated equipment to move materials mechanically
Interpret and follow operational instructions and prioritise work
Complete documentation related to the use of automated equipment to move materials mechanically
Operate electronic communication equipment to required protocol
Work collaboratively with others when using automated equipment to move materials mechanically
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems, faults or malfunctions that may arise when using automated equipment to move materials mechanically in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unplanned events
Apply precautions and required action to minimise, control or eliminate hazards that may exist during work activities
Monitor work activities in terms of planned schedule
Modify activities depending on differing operational contingencies, risk situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Operate and adapt to differences in equipment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards
Monitor performance of automated equipment and take appropriate action where required
Ensure servicing of automated equipment in terms of maintenance schedule and standard operating procedures
Check and replenish fluids (where applicable) and carry out lubrication processes in the course of work activities

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
The operations may be conducted:	in a range of work environments by day or night in a range of typical weather conditions
Customers may be:	internal or external
Workplaces may comprise:	large, medium or small worksites
Work may be conducted in:	restricted spaces exposed conditions controlled or open environments
Mechanised equipment may include a range of goods and materials handling equipment such as:	automatic guided vehicle tow motors high level order picker conveyor system mechanised pallet mover
Personal protective equipment may include:	gloves safety headwear and footwear safety glasses two-way radios high visibility clothing
Hazards in the work area may include exposure to:	chemicals dangerous or hazardous substances movements of equipment, goods and materials moving and rotating equipment and vehicles
Personnel in the work area may include:	workplace personnel site visitors contractors official representatives
Communication in the work area may include:	phone electronic data interchange fax email internet radio oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Information/documents may include:	goods identification numbers and codes manifests, bar codes, goods and container identification manufacturers instructions concerning the use and servicing of automated mechanical equipment workplace procedures and policies supplier and/or client instructions material safety data sheets codes of practice including the National Standards for Manual Handling and the Industry Safety Code relevant legislation, regulations and related documentation award, enterprise bargaining agreement, other industrial arrangements standards and certification requirements quality assurance procedures emergency procedures
Applicable regulations and legislation may include:	relevant state/territory OH&S legislation relevant state/territory environmental protection legislation workplace relations regulations workers compensation regulations ADG Code and regulations

Unit Sector(s)

Not applicable.

Competency Field

D - Load Handling

Modification History

Not Available

INTRODUCTION

Unit Descriptor	This unit involves the skills and knowledge required to identify and label explosives and dangerous goods, including assessing explosives/dangerous goods, handling explosives/dangerous goods in accordance with regulatory requirements, and labelling explosives/dangerous goods in accordance with regulatory requirements.
Employability Skills	The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.
Application of the Unit	Work must be carried out in compliance with the regulatory requirements of the relevant Australian state/territory authorities concerned with the carriage of explosives and dangerous goods including the Australian Dangerous Goods and Australian Explosives Codes. Work is performed under limited or minimum supervision. It involves the application of standard procedures and regulatory requirements for the identification and labelling of explosives and dangerous goods.
Competency Field	D-Load Handling

ELEMENT	PERFORMANCE CRITERIA
1 Assess explosives/dangerous goods	1.1 Load is checked for dangerous goods/explosives in accordance with the relevant codes and government regulations 1.2 Types of dangerous goods and explosives are identified from labels, DG declarations and placarding in accordance with workplace procedures and all required action is taken to ensure compliance with relevant government regulations and ADG/Australian Explosives Codes as applicable 1.3 Hazards posed by load are identified from labels and material safety data sheets (MSDS)
2 Handle explosives/dangerous goods	2.1 Identified explosives/dangerous goods and explosives are handled and loaded/unloaded in accordance with regulatory requirements, codes, National Load Restraint Guide, and employer policy 2.2 Appropriate personal protective equipment is used when handling dangerous goods and explosives in accordance with class, subsidiary risk and MSDS information 2.3 Handling of different types of load takes into account the identified hazards posed by the dangerous goods/explosives concerned 2.4 When loading/storing dangerous goods/explosives, segregation procedures are followed according to the class and subsidiary risk information
3 Label explosives/dangerous goods	3.1 All packages/containers are labelled with the class and subsidiary risk in accordance with ADG/Australian Explosives Codes as applicable 3.2 A dangerous goods declaration is included with manifest and other shipping documents 3.3 Vehicles carrying explosives/dangerous good or explosives are placarded in accordance with ADG/Australian Explosives Codes as applicable
4 Complete documentation	4.1 All required transport documents are completed in accordance with ADG/Australian Explosives Codes as applicable

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:	Relevant Australian and state/territory regulations and codes pertaining to the identification and labelling of explosives and dangerous goods including the ADG and Australian Explosives Codes OH&S procedures and guidelines concerning the lifting and movement of loads Risks and hazards when loading, unloading and handling explosives and dangerous goods, and related precautions to control the risk Workplace procedures and policies for the identification and labelling of explosives Characteristics of explosives and dangerous goods relevant to handling and transport Compatibility of various types of explosives and dangerous goods Site layout and obstacles Housekeeping standards procedures required in the workplace
Required skills:	Communicate effectively with others when loading, unloading and handling explosives and dangerous goods Read and interpret instructions, procedures, information and signs relevant to the loading, unloading and handling of explosives and dangerous goods Interpret material safety data sheets, containers and goods coding, IMDG markings and other information describing explosives and dangerous goods including, where applicable, emergency information panels Interpret and follow operational instructions and prioritise work Complete documentation related to the loading, unloading and handling of explosives and dangerous goods Correctly mark/label explosives and dangerous goods Operate electronic communication equipment to required protocol Work collaboratively with others when loading, unloading and handling explosives and dangerous goods Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others Promptly report and/or rectify any identified problems that may occur when loading, unloading and handling explosives and dangerous goods in accordance with regulatory requirements and workplace procedures Implement contingency plans for unexpected events that may arise when loading, unloading and handling explosives and dangerous goods Apply precautions and required action to minimise, control or eliminate hazards that may exist during the loading, unloading and handling of explosives and dangerous goods Monitor work activities in terms of planned schedule Modify activities depending on differing operational contingencies, risk situations and environments Apply fatigue management knowledge and techniques Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment Operate and adapt to differences in equipment in accordance with standard operating procedures Select and use required personal protective equipment conforming to industry and OH&S standards

RANGE STATEMENT

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Operations may be conducted:	in a range of work environments and weather conditions by day or night
Customers may be:	internal or external
Workplaces may comprise:	large, medium or small worksites
Work may be conducted in:	restricted spaces exposed conditions controlled or open environments a workplace, warehouse or depot in a vehicle on the road at a client's workplace
Goods/cargo to be identified and classified may:	require special precautions for handling and storage
Classes of dangerous goods and explosives are:	as defined in the respective Australian codes
Standard marking and signage for identified explosives and dangerous goods is:	as required in the respective Australian codes
Personnel in the work area may include:	workplace personnel site visitors contractors official representatives
Communication in the work area may include:	phone electronic data interchange fax email internet radio oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Personal protective equipment may include:	gloves safety headwear and footwear safety glasses two-way radios high visibility clothing
Information/documents may include:	goods identification numbers, codes, markings and signs codes of practice including the Australian/International Dangerous Goods Codes and the Australian/International Explosives Codes manifests, bar codes, goods and container identification manufacturers specifications for equipment/tools workplace procedures and policies for the loading and unloading of vehicles supplier and/or client instructions material safety data sheets award, enterprise bargaining agreement, other industrial arrangements standards and certification requirements quality assurance procedures emergency procedures
Applicable regulations and legislation may include:	Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: Australian and International Dangerous Goods Codes Australian Marine Orders and the International Maritime Dangerous Goods Code IATA Dangerous Goods by Air regulations Australian and International Explosives Codes relevant state/territory environmental protection legislation relevant state/territory OH&S legislation

EVIDENCE GUIDE

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace

Modification History

Not Supplied

Unit Descriptor

Not Supplied

Application of the Unit

Not Supplied

Licensing/Regulatory Information

Not Supplied

Pre-Requisites

Not Supplied

Employability Skills Information

Not Supplied

Elements and Performance Criteria Pre-Content

Not Supplied

Elements and Performance Criteria

none

Required Skills and Knowledge

Not Supplied

Evidence Guide

Not Supplied

Range Statement

Not Supplied

Unit Sector(s)

Not applicable.

Custom Content Section

Not Supplied

TLID2003A Handle dangerous goods/hazardous substances

Modification History

Not Applicable

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to handle dangerous goods and hazardous substances, including identifying requirements for working with dangerous goods and/or hazardous substances; confirming site incident procedures; and selecting handling techniques. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	This unit covers anyone working in the transport, warehousing, distribution and storage industries who may handle dangerous goods and/or hazardous substances. Work must be carried out in compliance with the relevant OH&S regulations concerning the safe handling of dangerous goods and hazardous substances. Work is performed under general supervision. It involves the application of the codes of practice and established procedures for the safe handling of dangerous goods and hazardous substances.

Licensing/Regulatory Information

Refer to Unit Descriptor

Pre-Requisites

Not Applicable

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Identify requirements for working with dangerous goods and/or hazardous substances	1.1 Dangerous goods and/or hazardous substances are identified from information including class labels, manifests and other documentation 1.2 Storage requirements for hazardous substances and/or dangerous goods are identified and applied 1.3 Legislative requirements for hazardous substances and/or dangerous goods are known and used to plan work activities 1.4 Handling procedures for different classes and characteristics of goods are observed 1.5 Confirmation is sought from relevant personnel where dangerous goods or hazardous materials do not appear to be appropriately marked
2 Confirm site incident procedures	2.1 Incident reporting processes are identified 2.2 Emergency equipment is located and checked according to workplace procedures and statutory regulations 2.3 Emergency procedures are identified and confirmed
3 Select handling techniques	3.1 Load handling and shifting procedures are selected in accordance with identified requirements for particular goods 3.2 Handling equipment is checked for conformity with workplace requirements and manufacturers guidelines 3.3 Where relevant, suitable signage is checked for compliance with workplace procedures

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
All relevant regulations and codes concerning the handling of dangerous goods and hazardous substances
Application of relevant aspects of current Australian Dangerous Goods Code and relevant Australian Standards
Permit and licence requirements
Workplace procedures for handling and storing dangerous goods/hazardous substances
Problems that may arise during the handling of dangerous goods and hazardous substances and actions that should be taken to prevent or solve them
Risks when handling dangerous goods and hazardous substances and related precautions to control the risk
Equipment applications, capacities, configurations, safety hazards and control mechanisms
Housekeeping standards procedures required in the workplace

Required skills:
Communicate effectively with others when handling dangerous goods and hazardous substances
Read and interpret instructions, procedures, regulations, information and signs relevant to the handling of dangerous goods and hazardous substances
Identify containers and goods coding, markings and, where applicable, emergency information panels for the mode of transport storage selected
Interpret and follow operational instructions and prioritise work
Complete documentation related to work activities
Operate electronic communication equipment to required protocol
Work collaboratively with others when handling dangerous goods and hazardous substances
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems, faults or malfunctions that may occur when handling dangerous goods and hazardous substances in accordance with regulatory requirements and workplace procedures
Plan own work including predicting consequences and identifying improvements
Implement contingency plans for unanticipated situations that may arise when handling dangerous goods and hazardous substances
Recognise hazards and apply precautions and required action to minimise, control or eliminate hazards that may exist during the handling of dangerous goods and hazardous substances
Monitor work activities in terms of planned schedule
Modify activities depending on differing operational contingencies, risk situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Operate and adapt to differences in equipment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards

Evidence Guide

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of : identifying dangerous goods/hazardous substances (from labels, IMDG markings, HAZCHEM signs and other relevant identification criteria) identifying and selecting the safely requirements for handling dangerous goods/hazardous substances maintaining workplace records and documentation determining (any) required permits identifying job and site hazards and planning work to minimise risks selecting appropriate equipment and work systems including personal protection equipment estimating weight and dimensions of load and any special requirements identifying and assessing handling and storage precautions and requirements for dangerous goods/hazardous substances
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
The dangerous goods may be handled in a range of work environments by day or night and may be:	for short-term storage for long-term storage in transit
Customers may be:	internal or external
Workplace environment may include:	movement of equipment movement of goods materials and vehicular traffic
Requirements for work may include:	site restrictions and procedures use of safety and personal protective equipment communications equipment specialised lifting and/or handling equipment incident breakdown procedures authorities and permits hours of operations noise restrictions additional gear and equipment segmentation procedures emergency procedures, including response to spillage/leaks, evacuation and firefighting
Hazards may include:	hazardous or dangerous materials contamination of, or from, materials being handled noise, light, energy sources stationary and moving machinery, parts or components service lines spills, leakages, ruptures fire or ignition dust/vapours
Hazard management is:	consistent with the principle of hierarchy of control with elimination, substitution, isolation and engineering control measures being selected before safe working practices and personal protective equipment
Consultative processes may involve:	other employees and supervisors suppliers, potential customers and existing clients representatives of regulatory authorities with jurisdiction over OH&S, dangerous goods and hazardous substances management and union representatives industrial relations and OH&S specialists other maintenance, professional or technical staff
Personnel in the work area may include:	workplace personnel site visitors contractors official representatives
Identification of goods may be from:	material safety data sheets packaging labels manifests stock lists HAZCHEM interpretative advice
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Personal protective equipment may include:	gloves safety headwear and footwear safety glasses mask and respirator protective clothing breathing apparatus
Information/documents may include:	goods identification numbers and codes manifests, stock lists, packaging labels, bar codes, stock lists goods and container identification workplace procedures and policies concerning the handling of dangerous goods and hazardous substances supplier and/or client instructions material safety data sheets (MSDS) current Australian Dangerous Goods Code HAZCHEM interpretative advice relevant legislation, codes, regulations and related documentation concerning the handling of dangerous goods and hazardous substances award, enterprise bargaining agreement, other industrial arrangements standards and certification requirements quality assurance procedures emergency procedures pertaining to dangerous goods and hazardous substances
Applicable regulations and legislation may include:	relevant Australian and state/territory regulations relating to the handling of dangerous goods and hazardous substances current Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: Australian and International Dangerous Goods Codes Australian Marine Orders and the International Maritime Dangerous Goods Code IATA Dangerous Goods by Air regulations Australian and International Explosives Codes all relevant Australian Standards relevant state/territory OH&S legislation workplace relations regulations equal employment opportunity and affirmative action legislation equal opportunity legislation relevant state/territory environmental protection legislation

Unit Sector(s)

Not Applicable

Competency Field

Competency Field	D - Load Handling

TLID2007C Care for livestock in transit

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to prepare and care for livestock in transit, including making preparations to transport livestock, caring for and controlling livestock in transit, and using appropriate animal husbandry techniques, as required.

Application of the Unit

Work must be carried out in compliance with the relevant regulations and industry codes of practice for the care of livestock in transit.

Work is performed under limited or minimum supervision generally within a team environment. It involves the application of the basic principles and routine procedures to the care of livestock during transit.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Prepare to transport livestock	1.1	Condition, quality and quantity of livestock to be transported is checked prior to transport operation in accordance with client requirements and workplace policy
1.2	Any poor quality livestock is identified and reported to specified personnel in accordance with workplace policy
1.3	Feed provisions and other requirements for livestock prior to and during transit are identified and organised
1.4	Portable stockyards are assembled as required
2	Care for and control livestock in transit	2.1	Condition of livestock is regularly monitored during loading, transit and unloading and appropriate action is taken in terms of relevant government regulations, workplace policy, and humane and permit requirements
2.2	Working dogs and appropriate handling equipment are used to aid the handling of livestock during loading and unloading operations in accordance with regulations and workplace procedures
2.3	Required action is taken for the care and well-being of animals in the event of an accident during transit
2.4	Distressed stock is handled in an appropriate manner in accordance with government regulations and workplace policies
3	Use animal husbandry techniques	3.1	Symptoms of animal diseases and parasites are identified and appropriate is action taken to control them in terms of relevant government regulations, workplace policy, and humane and permit requirements
3.2	Prescribed medication is administered to livestock in accordance with veterinary directions and workplace policy

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant regulations concerning the care for livestock in transit
OH&S procedures and guidelines concerning the lifting and movement of loads
Risks when caring for livestock during transit and related precautions to control the risk
Workplace procedures and policies for the caring for livestock during transit
Specialised livestock handling equipment and procedures for its use
Insurance rights and responsibilities
Housekeeping standards and procedures when caring for livestock during transit
Methods of securing livestock during transit

Required skills:
Communicate effectively with others when caring for livestock in transit
Read and interpret instructions, procedures and information relevant to the care of livestock in transit
Interpret and follow operational instructions and prioritise work
Complete documentation related to the care of livestock in transit
Work collaboratively with others when caring for livestock in transit
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may occur when caring for livestock in transit in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected events during the care of livestock in transit
Apply precautions and required action to minimise, control or eliminate hazards that may exist during work activities
Monitor work activities in terms of planned schedule
Modify activities depending on differing operational contingencies, risk situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to animals or equipment
Operate and adapt to differences in equipment in accordance with standard operating procedures
Identify and correctly use equipment required to care for livestock during transit
Select and use required personal protective equipment conforming to industry and OH&S standards

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Livestock being cared for in transit may include any livestock able to be transported, such as:	sheep cattle horses goats pigs chickens
Customers may be:	internal or external
Operations may be conducted:	in a range of work environments and weather conditions by day or night
Work may be conducted in:	restricted spaces exposed conditions controlled or open environments a workplace, warehouse or depot in a vehicle on the road at a client's workplace
Handling operations may be carried out both manually and with the aid of working dogs and livestock handling equipment, including:	cattle prods restraining devices portable cattle yards
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Personal protective equipment may include:	gloves safety headwear safety footwear
Information/documents may include:	industry codes and government regulations for the care of livestock during transit workplace documentation client instructions workplace procedures and policies for the care of livestock during transit codes of practice including the National Standards for Manual Handling and the Industry Safety Code award, enterprise bargaining agreement, other industrial arrangements guidelines on livestock husbandry relevant to the care of livestock during transit standards and certification requirements quality assurance procedures emergency procedures
Applicable regulations and legislation may include:	state/territory mass and loading regulations Australian and state/territory regulations relevant to the care of livestock during transit relevant state/territory environmental protection legislation relevant state/territory OH&S legislation

Unit Sector(s)

Not applicable.

Competency Field

D - Load Handling

TLID207C Shift a load using manually-operated equipment

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to shift loads using manually-operated mechanical equipment, including assessing the risks associated with relocating the load, planning the relocation process and carrying out the relocation with the aid of the equipment in accordance with the plan.

Application of the Unit

Work must be carried out in compliance with the relevant OH&S regulations concerning the shifting and movement of loads using manually-operated equipment.

Work is performed under some supervision generally within a team environment. It involves the application of the basic principles for the safe shifting of loads using manually-operated equipment.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Assess risks arising from the relocation of the load	1.1	Products, goods or materials to be relocated are identified
1.2	Location for storage is determined
1.3	Routes to be followed are identified
1.4	Points of balance are estimated
1.5	Effect of moving contents which may be loose, liquid, dangerous or hazardous are considered
1.6	Potential risks in route(s) which may be followed are considered
1.7	Lifting equipment to minimise potential risks is identified
1.8	Appropriate personal protective equipment is worn
2	Plan load relocation	2.1	Load shifting equipment is selected in accordance with workplace procedures
2.2	Safe procedures for using lifting equipment are identified, including the calculation of Safe Working Load (SWL) and/or Working Load Limit (WLL) for weight of goods to be moved
2.3	Process for relocating load is proposed including predicting and planning for potential difficulties
2.4	Proposed process is checked against relevant code of practice and workplace procedures for compliance
2.5	Lifting equipment and accessories are checked for safe operation in accordance with manufacturers instructions and workplace procedures
3	Relocate load	3.1	Any unsafe equipment is reported to appropriate personnel in accordance with workplace procedures
3.2	Planned process and route are followed using equipment within necessary range of limitations
3.3	Relocated materials are set down without damage to goods, personnel or equipment and checked for stability
3.4	Relocation is checked to see that it meets work requirements, and any variances are reported
3.5	Equipment is returned to storage area in accordance with workplace procedures

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant OH&S procedures and guidelines concerning the use of manually-operated equipment to shift loads
Risks when using manually-operated equipment to shift loads and related precautions to control the risk
Workplace procedures and policies for the shifting of goods and materials using manually-operated equipment
Problems that may arise when using manually-operated equipment to shift loads and actions that should be taken to prevent or solve them
Housekeeping standards procedures required in the workplace
Site layout and obstacles

Required skills:
Communicate effectively with others when using manually-operated equipment to shift loads
Read and interpret instructions, procedures, information and signs relevant to the shifting of loads using manually-operated equipment
Interpret and follow operational instructions and prioritise work
Complete documentation related to work activities
Work collaboratively with others when using manually-operated equipment to shift loads
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may arise when using manually-operated equipment to shift loads in accordance with regulatory requirements and workplace procedures
Apply precautions and required action to minimise, control or eliminate hazards that may exist during the shifting of loads using manually-operated equipment
Monitor work activities in terms of planned schedule
Modify activities depending on differing operational contingencies, risk situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Operate and adapt to differences in equipment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
The shifting operations may be conducted:	in a range of work environments by day or night
Customers may be:	internal or external
Workplaces may comprise:	large, medium or small worksites
Work may be conducted in:	restricted spaces exposed conditions controlled or open environments
Materials to be shifted may include:	goods equipment and tools cleaning materials components and parts of vehicles and equipment such as tyres, batteries, lifting gear, etc. materials used in the course of work such as drums of fuel, raw materials, packaging, etc.
Loads to be shifted may be:	irregularly shaped packaged or unpackaged labelled or unlabelled palleted or unpalleted
Hazards in the work area may include exposure to:	chemicals dangerous or hazardous substances movements of equipment, goods and materials
Personnel in the work area may include:	workplace personnel site visitors contractors official representatives
Communication in the work area may include:	phone electronic data interchange fax email internet radio oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Personal protective equipment may include:	gloves safety headwear and footwear safety glasses two-way radios high visibility clothing
Information/documents may include:	goods identification numbers and codes manifests, bar codes, goods and container identification manufacturers instructions concerning the use and servicing of manually-operated load shifting equipment workplace procedures and policies supplier and/or client instructions material safety data sheets codes of practice including the National Standards for Manual Handling and the Industry Safety Code relevant legislation, regulations and related documentation award, enterprise bargaining agreement, other industrial arrangements standards and certification requirements quality assurance procedures emergency procedures
Applicable regulations and legislation may include:	relevant state/territory OH&S legislation relevant state/territory environmental protection legislation workplace relations regulations workers compensation regulations licence, patent or copyright arrangements dangerous goods and air freight regulations export/import/quarantine/bond requirements marine orders

Unit Sector(s)

Not applicable.

Competency Field

D - Load Handling

Modification History

Not Supplied

Unit Descriptor

Not Supplied

Application of the Unit

Not Supplied

Licensing/Regulatory Information

Not Supplied

Pre-Requisites

Not Supplied

Employability Skills Information

Not Supplied

Elements and Performance Criteria Pre-Content

Not Supplied

Elements and Performance Criteria

none

Required Skills and Knowledge

Not Supplied

Evidence Guide

Not Supplied

Range Statement

Not Supplied

Unit Sector(s)

Not applicable.

Custom Content Section

Not Supplied

Modification History

Not Supplied

Unit Descriptor

Not Supplied

Application of the Unit

Not Supplied

Licensing/Regulatory Information

Not Supplied

Pre-Requisites

Not Supplied

Employability Skills Information

Not Supplied

Elements and Performance Criteria Pre-Content

Not Supplied

Elements and Performance Criteria

none

Required Skills and Knowledge

Not Supplied

Evidence Guide

Not Supplied

Range Statement

Not Supplied

Unit Sector(s)

Not applicable.

Custom Content Section

Not Supplied

TLID407C Load and unload goods/cargo

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to load and unload goods and cargo, including loading and unloading goods, securing and protecting the load and completing all required documentation.

Application of the Unit

Work must be carried out in compliance with the relevant regulations/permit requirements including those of the relevant state/territory roads and traffic authority concerning the loading of goods/cargo.

Work is performed under some supervision generally within a team environment. It involves the application of the basic principles, routine procedures and regulatory/permit requirements to the loading and unloading of goods/cargo.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Load and unload goods/cargo	1.1	Load characteristics are identified and taken into account when determining appropriate loading and unloading procedures
1.2	Dangerous or hazardous goods are identified and handled in accordance with the Australian Dangerous Goods (ADG) Code and other relevant regulations/permit requirements
1.3	Load is packed/unpacked to make safe and effective use of available spaces
1.4	Goods/cargo are loaded in accordance with relevant mass and loading regulations and workplace procedures
1.5	Lifting aids and appliances are selected and used to aid loading procedures in compliance with workplace procedures and safety legislation
1.6	Unloading activities are conducted in a safe and efficient manner taking into account suitable locations, stowage, safe use of equipment and the balance of the remaining load
1.7	Goods requiring special handling and/or documentation are identified and appropriate procedures followed
1.8	Relocated material is restacked appropriate for the transport method, safe height, weight loading, size and crushability of the goods
2	Secure and protect load	2.1	The distribution of the load is checked to ensure that it is even, legal and within safe working capacity
2.2	Load is checked to ensure that dangerous goods and hazardous substances are appropriately segregated in accordance with the ADG Code
2.3	Load is secured using the correct load restraint and protection equipment for different loads, carrying and storage conditions
2.4	The load is protected in accordance with legal and workplace safety requirements
3	Complete documentation	3.1	The load is inspected and checked for security to travel in accordance with relevant regulations/permit requirements and the ADG Code where applicable
3.2	All required documentation for the goods is completed in accordance with workplace requirements including the ADG Code where applicable

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant Australian standards and regulations including state/territory mass and loading regulations
National Load Restraint Guide
Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances
OH&S procedures and guidelines concerning the lifting and movement of loads
Risks when loading and unloading goods/cargo and related precautions to control the risk
Security awareness requirements when loading and unloading vehicles and in particular the recognition, isolation and reporting of suspicious cargo and goods
Workplace procedures and policies for the loading and unloading of goods/cargo
Housekeeping standards procedures required in the workplace
Methods of securing a load
Site layout and obstacles
Problems that may arise when loading and unloading goods and cargo and actions that should be taken to prevent or solve them

Required skills:
Communicate effectively with others when loading and unloading goods and cargo
Read and interpret instructions, procedures, information, signs and labels relevant to the loading and unloading of goods and cargo
Identify containers and goods coding, ADG and IMDG markings and, where applicable, emergency information panels and take appropriate action
Interpret and follow operational instructions and prioritise work
Complete documentation related to the loading and unloading of goods and cargo
Operate electronic communication equipment to required protocol
Estimate the size, shape and special requirements of loads and take appropriate action
Work collaboratively with others when loading and unloading goods and cargo
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may arise when loading and unloading goods and cargo in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unexpected situations that may occur when loading and unloading goods and cargo
Apply precautions and required action to minimise, control or eliminate hazards that may exist during the loading and unloading of goods and cargo
Monitor work activities in terms of planned schedule
Modify activities depending on differing operational contingencies, risk situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Operate and adapt to differences in cargo and equipment in accordance with standard operating procedures
Select and use required personal protective equipment conforming to industry and OH&S standards

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Operations may be conducted:	in a range of work environments by day or night
Customers may be:	internal or external
Workplaces may comprise:	large, medium or small worksites
Work may be conducted in:	restricted spaces exposed conditions controlled or open environments
Goods/cargo to be loaded or unloaded may:	require special precautions
Loads to be shifted may be:	irregularly shaped packaged or unpackaged labelled or unlabelled palleted or unpalleted
Hazards in the work area may include exposure to:	chemicals dangerous or hazardous substances movements of equipment, goods and materials
Personnel in the work area may include:	workplace personnel site visitors contractors official representatives
Communication in the work area may include:	phone electronic data interchange fax email internet radio oral, aural or signed communications
Loading operations may be carried out:	manually with the aid of lifting equipment and/or appliances
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Personal protective equipment may include:	gloves safety headwear and footwear safety glasses two-way radios high visibility clothing
Information/documents may include:	goods identification numbers and codes, including ADG and IMDG markings and HAZCHEM signs manifests, bar codes, goods and container identification manufacturers specifications for equipment/tools workplace procedures and policies for the loading and unloading of goods/cargo ADG Code and associated regulations supplier and/or client instructions material safety data sheets EPGs and Initial Response Guide (HB76:1998 or equivalent) codes of practice including the National Standards for Manual Handling and the Industry Safety Code award, enterprise bargaining agreement, other industrial arrangements relevant Australian standards and certification requirements quality assurance procedures emergency procedures Load Restraint Guide
Applicable regulations and legislation may include	relevant Australian standards and regulations including state/territory mass and loading regulations Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: Australian and International Dangerous Goods Codes Australian Marine Orders and the International Maritime Dangerous Goods Code IATA Dangerous Goods by Air regulations Australian and International Explosives Codes relevant state/territory environmental protection legislation relevant state/territory OH&S legislation

Unit Sector(s)

Not applicable.

Competency Field

D - Load Handling

TLIE1003A Participate in basic workplace communication

Modification History

Not Applicable

Unit Descriptor

Unit Descriptor	This unit involves the skills and knowledge required to participate effectively in basic workplace communication including communicating information about routine tasks, processes, events or skills, participating in group discussions to achieve appropriate work outcomes, and representing views of a group to others. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit	Communication is carried out as an integral part of routine work in the context of the workplace concerned. Work is performed under some supervision, generally within a team environment. Work involves the application of established communication principles and practice and the use of local technical and colloquial language and vocabulary in day-to-day communications.

Licensing/Regulatory Information

Refer to Unit Descriptor

Pre-Requisites

Not Applicable

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Communicate information about routine tasks, processes, events or skills	1.1 An appropriate form of communication is selected and used to meet the purpose required 1.2 Effective listening skills are demonstrated 1.3 Questions are used to gain additional information and to clarify understanding 1.4 Sources of information relevant to the communication are identified 1.5 Information is selected and sequenced correctly 1.6 Verbal and written reporting is undertaken where required 1.7 Communication is undertaken in both familiar and unfamiliar situations and with familiar and unfamiliar individuals and groups
2 Participate in group discussions to achieve appropriate work outcomes	2.1 Responses are sought and provided to others in the group 2.2 Constructive contributions are made in terms of the process involved 2.3 Goals or outcomes are communicated and/or recorded
3 Represent views of the group to others	3.1 Views and opinions of others are interpreted, understood and accurately reflected

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant procedures and duty of care requirements
Relevant OH&S responsibilities
Basic communication techniques including barriers to effective communication and how to overcome them
Basic principles of effective communication
Protocols and procedures for communicating with others using relevant workplace technology
Techniques for communicating effectively with a multilingual persons or persons with a limited ability to speak or understand English
Typical communication problems and appropriate action and solutions

Required skills:
Communicate effectively with others when completing basic work activities
Read and interpret instructions, procedures and information relevant to basic work activities
Interpret and follow operational instructions and prioritise work
Complete documentation related to basic work activities
Operate electronic communication equipment to required protocol
Work collaboratively with others in the course of communication
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems in communication in accordance with workplace procedures
Modify communication activities depending on differing operational contingencies and environments
Work systematically with required attention to detail

Evidence Guide

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Communication will be that involved in:	in basic routine work functions may occur by day or night in a variety of work contexts
Communication modes may include:	active listening group interaction questioning to obtain information and/or clarify information and understanding routine oral reporting routine written reporting participation in routine meetings in the workplace basic recording of discussions
Communications may involve:	English-speaking persons multilingual staff persons with limited ability to communicate in English
Communication problems may include:	misunderstanding limited ability of others to communicate in English noisy environments or communication channels illegible writing or print use of non-standard vocabulary incorrect assumption that message has been received and/or correctly understood
Personnel in work area may include:	managers supervisors/team leaders workplace personnel visitors contractors official representatives
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Communication may involve the basic use of a range of communication technology including:	phone electronic data interchange fax email internet radio
Information/documentation may include:	workplace procedures, checklists and instructions goods identification numbers and codes manifests, bar codes, goods and container identification manufacturers specifications workplace policies supplier and/or client instructions material safety data sheets relevant codes of practice including the national standards for manual handling and the industry safety code legislation, regulations and related documentation award, enterprise bargaining agreement, other industrial arrangements standards and certification requirements quality assurance procedures emergency procedures
Applicable regulations and legislation may include:	relevant regulations, standards and codes of practice, including the national standards for manual handling and industry safety codes dangerous goods and freight regulations and codes relevant Australian and state/territory OH&S legislation equal employment legislation and related policies environmental protection regulations

Unit Sector(s)

Not Applicable

Competency Field

Competency Field	E - Communication and Calculation

TLIE107C Present routine workplace information

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to present routine workplace information in accordance with workplace requirements including preparing and presenting routine workplace documents and preparing and delivering oral presentations as part of routine work.

Application of the Unit

Work must be carried out in accordance with workplace requirements concerning the preparation and presentation of routine workplace information.

Work is performed under some supervision generally within a team environment. It involves the application of workplace procedures and relevant regulatory requirements when preparing and presenting routine workplace information as part of work activities in the stevedoring, transport, distribution and allied industries.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Prepare and present document	1.1	Purpose of the document is identified
1.2	Sources of information are established
1.3	Information is collated and presented in a logical order
1.4	Document style is selected to match purpose and workplace pro-formas
1.5	Language is clear, concise and conveys appropriate information to target audience
1.6	Document is checked to ensure that it follows workplace requirements
1.7	Completed document is presented to appropriate personnel as required
2	Prepare and deliver oral presentation	2.1	Purpose of oral presentation is established
2.2	Target audience is identified
2.3	Information is gathered and sorted
2.4	Visual, audio and physical support media are identified or developed, if required, in accordance with workplace procedures
2.5	Presentation is trialled and adjusted to suit target audience
2.6	Information is presented in accordance with workplace procedures

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Australian and international codes and regulations relevant to workplace activities
Relevant OH&S and environmental protection procedures and guidelines
Workplace procedures and policies for preparing and presenting routine workplace information
Focus of operation of work systems, equipment, management and site operating systems for the preparation and presentation of routine workplace information
Documents, forms, and oral presentations required as part of routine workplace activities
Problems that may occur when preparing and presenting routine workplace information and appropriate action that can be taken to resolve the problems

Required skills:
Communicate effectively with others when preparing and presenting routine workplace information
Read and interpret instructions, procedures and information relevant to the preparation and presentation of routine workplace information
Interpret and follow operational instructions and prioritise work
Complete documentation related to the preparation and presentation of routine workplace information
Receive, acknowledge and send messages with available communications equipment
Work collaboratively with others when preparing and presenting routine workplace information
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may arise when preparing and presenting routine workplace information in accordance with regulatory requirements and workplace procedures
Monitor work activities in terms of planned schedule
Identify, select and use relevant equipment, processes and procedures when preparing and presenting routine workplace information
Use presentation packages for slides, overhead projector, computer presentations
Modify activities depending on differing operational contingencies and environments
Work systematically with required attention to detail
Operate and adapt to differences in equipment in accordance with standard operating procedures

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Work may be conducted:	in a range of work environments by day or night
Customers may be:	internal or external
Workplaces may comprise:	large, medium or small worksites
Work may be conducted in:	limited or restricted spaces exposed conditions controlled or open environments
Workplace information to be prepared and presented may include:	routine reports, documentation and forms that are required to be completed to instructions, or pro-formas as part of routine job requirements
Reports/forms may be presented:	orally, in writing or via a computer
Hazards in the work area may include exposure to:	chemicals dangerous or hazardous substances movements of equipment, goods, materials and vehicular traffic
Personal protective equipment needed in the work area may include:	gloves safety headwear and footwear safety glasses two-way radios protective clothing high visibility clothing
Communication in the work area may include:	phone fax email electronic data transfer (EDI) RF systems radio oral, aural or signed communications
Consultative processes may involve	staff members management union representatives industrial relations, Occupational Health and Safety specialists other professional or technical staff
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Information/documents may include:	goods identification numbers and codes manifests, bar codes, and container identification/serial number Australian and international codes of practice and regulations relevant to workplace activities Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances (where applicable) operations manuals, job specifications and induction documentation manufacturers specifications for equipment workplace procedures and policies supplier and/or client instructions dangerous goods declarations and material safety data sheets (where applicable) award, enterprise bargaining agreement, other industrial arrangements relevant Australian standards and certification requirements quality assurance procedures emergency procedures
Applicable regulations and legislation may include:	relevant codes and regulations for the transfer of cargo/freight Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances (where applicable) licence, patent or copyright arrangements water and road use and licence arrangements export/import/quarantine/bond requirements marine orders relevant state/territory OH&S and environmental protection legislation workplace relations regulations workers compensation regulations

Unit Sector(s)

Not applicable.

Competency Field

E - Communication and Calculation

TLIE1207C Consolidate manifest documentation

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to consolidate manifest documentation including the identification of the documentation required and the processing of the information in accordance with workplace procedures.

Application of the Unit

Work must be must be carried out in compliance with the relevant codes of practice and regulations for the carriage of freight.

Work is performed under general supervision, with some accountability and responsibility for self and others in achieving the prescribed outcomes. It involves the application of routine principles and procedures to efficiently and effectively consolidate manifest documentation.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Identify required documentation	1.1	Relevant documentation is collated and checked to ensure all appropriate information has been entered
1.2	Omissions/discrepancies are noted and reported in accordance with workplace procedures
1.3	Identification codes, manifest codes, details of dangerous goods declarations and pertinent data are entered into record system in accordance with workplace procedures and, where required, statutory requirements
1.4	Relevant clearances for the movement of goods/freight are checked and, where appropriate, actions to rectify deficiencies are followed in accordance with workplace procedures
2	Process documentation	2.1	Files/system are amended including the appending of all relevant data/information
2.2	Tracking/monitoring processes are completed and documentation is forwarded in accordance with workplace procedures and, where required, statutory requirements

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant codes of practice and legislative requirements including Australian Dangerous Goods Code and relevant freight regulations
Relevant OH&S and environmental procedures and regulations
Workplace procedures to be followed in the consolidation of manifests
Operational procedures for document control
Sources of information/documentation needed when consolidating manifests
Customer service policies and procedures

Required skills:
Communicate effectively with others when consolidating manifest documentation
Read and interpret instructions, procedures, information and labels relevant to the consolidation of manifest documentation
Interpret and follow operational instructions and prioritise work
Complete documentation related to the consolidation process
Work collaboratively with others when consolidating manifest documentation
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may arise when consolidating manifest documentation in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unanticipated situations that may occur when consolidating manifest documentation
Plan own work including predicting consequences and identifying improvements
Monitor work activities in terms of planned schedule
Modify activities depending on differing operational contingencies, risk situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Consolidation of manifest documentation may be undertaken in:	the bulk handling, dangerous goods and freight forwarding sectors of the transport and distribution industry
Requirements for work may include:	freight forwarding protocols and procedures communications equipment workplace operations authorities and permits hours of operation relevant regulations
Documentation may include:	type, capacity and compatibility of cargo weigh bridge tickets loading dockets orders invoices
Consultative processes may involve:	other employees and supervisors agents, suppliers, clients relevant authorities and institutions management OH&S specialists other professional or technical staff
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Documentation/records may include:	operations manuals, job specifications and procedures and induction documentation competency standards and training materials manufacturers/client specifications, instructions workplace operating procedures and policies Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances supplier and/or client instructions relevant Australian standards, criteria and certification requirements communications technology equipment, oral, aural or signed communications quality assurance procedures emergency procedures
Applicable procedures and codes may include:	regulations relevant to the transport of freight Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: Australian and International Dangerous Goods Codes Australian Marine Orders and the International Maritime Dangerous Goods Code IATA Dangerous Goods by Air regulations Australian and International Explosives Codes Australian and international standards and certification requirements relevant state/territory OH&S legislation relevant state/territory fatigue management regulations relevant state/territory environmental protection legislation

Unit Sector(s)

Not applicable.

Competency Field

E - Communication and Calculation

TLIE1307C Apply workplace statistics

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to apply statistical data in the workplace including identifying situations where statistics are used in the workplace, collecting numerical data, processing and presenting data, and interpreting trends and patterns from numerical data.

Application of the Unit

The application of workplace statistics is carried out as an integral part of work operations in the context of the workplace concerned.

Work is performed under general guidance on progress and outcomes of work. It involves discretion and judgement for self and others in planning and using resources, services and processes to achieve required outcomes within organisational policy and procedures. This includes the application of established statistical principle

A range of opportunities may be used to develop the work area and to support the development of work systems and innovative strategies to deal with contingencies and to encourage the achievement of the organisations goals and key performance objectives by the work area and the individuals and teams within it.

The unit generally applies to those with responsibility for resource coordination and allocation and provides leadership of others individually or in teams.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Identify situations where statistics are used in the workplace	1.1	Types of statistical representations of data are identified
1.2	Users of statistical data in the workplace are identified
1.3	Statistical data representations are matched for appropriate workplace applications
2	Collect numerical data	2.1	Purpose of data collection is identified
2.2	Sources of information are established
2.3	Data collection methods are used
2.4	Mathematical processes are used to arrange data
2.5	Data collected is checked for accuracy
2.6	Potential for inaccurate results arising from variables is estimated and described
3	Process and present data	3.1	Data collected is represented in graphs, tables, averages and percentages as required
3.2	Spreadsheets and flowcharts are used to present data
4	Interpret trends and patterns from numerical data	4.1	Non-conforming results outside of the predicted outcome are noted and reasons identified
4.2	Trends or patterns in data are noted
4.3	Possible reasons for trends or patterns are generated
4.4	Potential solutions are identified
4.5	Appropriate techniques are used to encourage participation of team/group members to interpret and use statistical data
5	Apply outcomes of statistical analysis to workplace operations	5.1	Interpreted data is used to identify possible improvements in work processes and organisation
5.2	Appropriate action is initiated to implement identified strategies for the improvement of processes or work organisation in accordance with workplace procedures
5.3	Improvements are statistically monitored and evaluated in accordance with workplace procedures

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant procedures and duty of care requirements
Relevant OH&S responsibilities
Workplace protocols and procedures for applying workplace statistics within work activities
Focus of operation of recording, reporting and statistical analysis systems and resources
Resource availability including the processing capacity of equipment and software systems for statistical analysis of data
Coaching and mentoring approaches to support team members to develop knowledge and skills in statistical collection, collation and analysis
Workplace business policies and plans including procedures for reporting performance

Required skills:
Communicate effectively with others when applying workplace statistics
Read and interpret instructions, procedures, and technical data relevant to the application of workplace statistics
Interpret and follow operational instructions and prioritise work
Complete documentation related to workplace statistics
Work collaboratively with others when applying workplace statistics
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems related to the application of workplace statistics in accordance with workplace procedures
Select and appropriately apply technology, information systems and procedures to workplace tasks
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
The workplace environment may involve twenty-four hour operation and may include:	single and multi-site location large, medium and/or small companies
Services, products, risks, work systems and requirements may potentially:	vary across different sections of the workplace
Customer and supplier contact and coordination is:	a requirement of these operations
The key requirement of this unit is to:	interpret the data and provide appropriate, timely information on the outcomes of data analysis to appropriate personnel
Workplace applications of statistical data representations may include (examples only):	monitoring work flow inventory and stock levels customer surveys supplier and market analysis fleet control
Statistics may be generated from	raw data machine generated information complex, dedicated computerised facilities
Personnel in work area may include:	other employees and supervisors customers and suppliers external authorities and agencies management and union representatives industrial relations, Occupational Health and Safety specialists other professional or technical staff, contractors and maintenance personnel
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:	company procedures enterprise procedures organisational procedures established procedures
Information/documentation may include:	workplace procedures, policies and instructions guidelines relating to minimising risks to the environment and occupational health and safety requirements relevant agreements, codes of practice including the national standards for manual handling and the industry safety code legislation, regulations and related documentation reports of accidents and incidents within regulatory requirements and enterprise procedures workplace guidelines on appropriate workplace language and communication strategies and interpretation of relevant information quality assurance procedures
Applicable regulations and legislation may include:	relevant regulations, standards and codes of practice relevant Australian and state/territory OH&S legislation equal employment legislation and related policies environmental protection regulations

Unit Sector(s)

Not applicable.

Competency Field

E - Communication and Calculation

TLIE1407C Compile and process export documentation

Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to compile and process export documentation including assessing cargo for transport, preparing regulatory and commercial documentation, preparing transport documentation, and coordinating documentation in accordance with requirements.

Application of the Unit

Work must be must be carried out in compliance with the relevant codes of practice and regulations for the export of freight.

Work is performed under general supervision. It involves the application of routine principles and procedures to compile and process export documentation.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Assess cargo for transport	1.1	Cargo for export is assessed in terms of commodity type and size, fair market value, shipping method, classification and conformity to domestic and foreign export/import requirements
1.2	Customer is advised of discrepancies/anomalies and procedures for rectification in accordance with workplace procedures
2	Prepare regulatory and commercial documentation	2.1	Export packing lists are prepared from shipper's instructions including information regarding identifying marks and numbers, weights and measurements and package details
2.2	Commercial documents, including invoices, banking and insurance requirements, are processed/prepared in accordance with regulatory and workplace procedures
2.3	Lodgement instructions, where applicable, are prepared for forwarding to banking institutions
2.4	Regulatory requirements are generated as required
3	Prepare transport documentation	3.1	Interim receipt/forwarding instructions are processed in accordance with shipping line requirements and workplace procedures
3.2	Bill of lading/airway bills are obtained from shipping agent/company and processed in accordance with workplace procedures
3.3	Additional transport documentation for export is generated/processed as required
4	Coordinate documentation requirements	4.1	Documentation is collated and checked to ensure it is complete and accurate
4.2	Procedures for the lodgement of documents, including destination points and required timeframes, are recorded
4.3	Export documentation is forwarded in accordance with workplace procedures and export schedule
4.4	Documents are filed/stored in accordance with workplace procedures

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS
This describes the essential knowledge and skills and their level required for this unit.
Required knowledge:
Relevant agreements, codes of practice and legislative requirements including Australian Dangerous Goods Code and local and international freight regulations
Relevant OH&S and environmental procedures and regulations
Workplace procedures for the compilation and processing of export documentation
Contacts and sources of information/documentation needed when compiling and processing export documentation
Customer service policies and procedures
Documentation requirements of banking institutions, governments and insurance companies

Required skills:
Communicate effectively with others when compiling and processing export documentation
Read and interpret instructions, procedures, information and labels relevant to the compilation and processing of export documentation
Identify, read and interpret the various types of export documentation and their appropriate usage
Interpret and follow operational instructions and prioritise work
Complete and process export documentation
Use relevant communications equipment when organising the international transport of freight
Use relevant computerised systems for communication and document generation
Work collaboratively with others when compiling and processing export documentation
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
Promptly report and/or rectify any identified problems that may arise when compiling and processing export documentation in accordance with regulatory requirements and workplace procedures
Implement contingency plans for unanticipated situations that may occur when compiling and processing export documentation
Monitor work activities in terms of planned schedule
Modify activities depending on differing operational contingencies, risk situations and environments
Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Operate and adapt to differences in equipment in accordance with standard operating procedures

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment	Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace

Range Statement