AUR30112 Certificate III in Automotive Administration

Release: 1

AUR30112 Certificate III in Automotive Administration

Modification History

Release	Comment
Release 1	Replaces AUR30105 Certificate III in Automotive Administration

Description

Job roles and employment outcomes

The Certificate III in Automotive Administration is intended to prepare new employees or recognise and develop existing workers who are performing as administrators in the automotive industry.

Job roles related to this qualification include:

office administration

sales administration

warehousing and distribution administration

bicycle administration

marine administration

outdoor power equipment administration

motorsport administration

vehicle servicing administration

vehicle repair administration

Application

This qualification is suitable for an Australian traineeship pathway.

Pathways Information

Pathways into the qualification

Credit will be granted towards this qualification to those who have completed AUR20112 Certificate II in Automotive Administration or other relevant qualifications.

Pathways from the qualification

Further training pathways from this qualification include AUR40112 Certificate IV in Automotive Management or other relevant qualifications.

Licensing/Regulatory Information

There are no specific licences that relate to this qualification. However, some units in this qualification may have licensing or regulatory requirements, depending on the work context. Local regulations should be checked for details.

Entry Requirements

This qualification may be accessed by direct entry.

Employability Skills Summary

EMPLOYABILITY SKILLS QUALIFICATION SUMMARY
The following table contains a summary of the employability skills as identified by the automotive industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
Employability Skill	Industry/enterprise requirements for this qualification include:
Communication	clearly communicating workplace information and ideas with workplace colleagues (verbal and non-verbal), including use of automotive terms completing workplace reports using and contributing to workplace procedures maintaining workplace records communicating with colleagues and clients to handle verbal enquiries, such as clarifying instructions and responding to requests for information interpreting the needs of customers reading and interpreting workplace related documentation
Teamwork	identifying and describe own role and role of others working within a team working with diverse individuals and groups applying knowledge of own role to complete activities efficiently to support team activities and tasks
Problem solving	recognising a workplace problem or a potential problem and take action determining problems needing priority action referring problems outside area of responsibility to appropriate person and suggesting possible causes seeking information and assistance as required to solve problems using a range of problem-solving techniques taking action to resolve concerns developing practical responses to common breakdowns in workplace systems and procedures
Initiative and enterprise	adapting to new and emerging situations in the workplace being proactive and creative in responding to workplace problems, changes and challenges
Planning and organising	planning own work requirements and prioritising actions to achieve required outcomes and ensure tasks are completed on time identifying risk factors and taking action to minimise risk
Self-management	selecting and using appropriate equipment, materials, processes and procedures recognising limitations and seeking timely advice planning own work requirements, setting own work program and managing time to ensure tasks are completed on time following workplace documentation, such as codes of practice or operating procedures
Learning	asking questions to gain information identifying sources of information, assistance and expert knowledge to expand knowledge, skills and understanding participating in self-improvement activities participating in development of workplace continuous improvement strategies helping others develop competency
Technology	operating diagnostic and test equipment performance testing of components, systems and equipment using tools and equipment efficiently and safely storing and caring for components, parts, tools, test equipment and support equipment using business technology to collect, analyse and provide information

Packaging Rules

To be awarded this qualification, competency must be demonstrated in 18 units of competency consisting of:

10 core units

plus

8 elective units of which:

up to 8 elective units may be chosen from the elective units listed below

up to 3 elective units may be chosen from a Certificate II qualification or above in this Training Package or another endorsed Training Package or accredited course, provided that the units chosen contribute to the vocational outcome of this qualification and do not duplicate the outcome of another unit chosen for the qualification.

Core units

Unit code	Unit title
Common - Administration
AURAAA2001	Work in an automotive administration environment
Common - Sales and Marketing
AURACA2001	Establish relations with customers
AURACA3003	Build customer relations
Common - Environment
AURAEA2002	Apply environmental and sustainability best practice in an automotive workplace
Common - Foundation Skills
AURAFA2003	Communicate effectively in an automotive workplace
Common - Information Technology
AURAKA2001	Use information technology systems
AURAKA3002	Adapt work processes to new technologies
Common - Management, Leadership and Supervision
AURAMA3004	Maintain business image
Common - Quality
AURAQA3003	Maintain quality systems
Common - Health and Safety
AURASA2002	Apply safe working practices in an automotive workplace

Elective units

Unit code	Unit title
Common - Sales and Marketing
AURACA3002	Establish customer requirements of a complex nature
Common - Foundation Skills
AURAFA2002	Read in an automotive workplace
AURAFA2004	Solve routine problems in an automotive workplace
AURAFA2005	Write routine texts in an automotive workplace
Common - Regulatory or Legal
AURALA3001	Determine legal aspects of an automotive service and repair contract
Common - Management, Leadership and Supervision
AURAMA2001	Work effectively with others
Sales and Parts, Administration and Management - Administration
AURSAA2001	Process customer complaints
AURSAA2002	Maintain customer aftermarket relations
Sales and Parts, Administration and Management - Sales and Marketing
AURSCA2005	Sell products
AURSCA2006	Promote products and services
Sales and Parts, Administration and Management - Regulatory or Legal
AURSLA2001	Apply legal requirements relating to product sales
Imported Units
BSBFIA303A	Process accounts payable and receivable
BSBINM202A	Handle mail
BSBITU305A	Conduct online transactions
TAEDEL301A	Provide work skill instruction

Custom Content Section

Not applicable.