Assessment Requirements for AURAFA003 Communicate effectively in an automotive workplace

Release: 1

Assessment Requirements for AURAFA003 Communicate effectively in an automotive workplace

Modification History

Release	Comment
Release 1	New unit of competency.

Performance Evidence

Before competency can be determined, individuals must demonstrate they can perform the following according to the standards defined in this unit’s elements, performance criteria, range of conditions and foundation skills:

complete three of the following communication tasks in an automotive workplace:

exchange verbal information regarding work task with colleague

exchange verbal information regarding work task with supervisor

request verbal clarification of work task from supervisor

request information from external customer using the telephone

request information from external customer using email.

Knowledge Evidence

Individuals must be able to demonstrate knowledge of:

common automotive technical terms and their application to an automotive workplace

active listening and questioning techniques

verbal communication techniques, including:

one-on-one

group and team interactions

collaborative and inclusive techniques for interacting with others, including techniques appropriate to differing ages, cultural backgrounds and special needs

workplace forms and documents in electronic and hard copy, including:

workplace instructions or work orders

manufacturer service, repair and equipment manuals

types of non-verbal communication techniques, including:

visual gestures and sign language

body language

signage

electronic and mechanical signals

workplace procedures and requirements relating to:

workplace document style, format and layout

use of communication systems, including email, telephone, intercom and social media

reporting

types of communication devices in automotive workplaces

operating features of communication devices, including:

computers and tablets with email and social media software

intercoms and two-way radios

telephone systems, including mobile phones.

Assessment Conditions

Assessors must satisfy NVR/AQTF assessor requirements.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting.

Assessment must include direct observation of tasks.

Where assessment of competency includes third-party evidence, individuals must provide evidence that links them to having communicated effectively in the automotive workplace, e.g. emails, text messages, or written documentation of conversations.

Assessors must verify performance evidence through questioning on skills and knowledge to ensure correct interpretation and application.

The following resources must be made available:

automotive workplace or simulated workplace

supervisor, colleagues and customers with whom to communicate in verbal and written exchanges

workplace communication devices, including a telephone system and computer.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=b4278d82-d487-4070-a8c4-78045ec695b1

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=b4278d82-d487-4070-a8c4-78045ec695b1