Assessment Requirements for AHCWRK509 Provide specialist advice to clients

Release: 1

Assessment Requirements for AHCWRK509 Provide specialist advice to clients

Modification History

Release	TP Version	Comment
1	AHCv1.0	Initial release

Performance Evidence

The candidate must be assessed on their ability to integrate and apply the performance requirements of this unit in a workplace setting. Performance must be demonstrated consistently over time and in a suitable range of contexts.

The candidate must provide evidence that they can:

develop and maintain industry wide specialist knowledge

provide a professional service to client enquiries and needs

show discretion and judgement in stakeholder interaction

implement professional practice in stakeholder consultation and report documentation

use industry standard terminology.

Knowledge Evidence

The candidate must demonstrate knowledge of:

products, treatments services of the industry

environmental sustainability and land use issues relevant to the industry

enterprise policy and procedures for customer service including handling customer complaints

service standards and best practice models

strategies for planning and monitoring activities

consultation methods, techniques and protocols

current enterprise, government and local council policy, legislation and regulations

mechanisms to obtain and analyse customer feedback.

Assessment Conditions

Assessors must satisfy current standards for RTOs.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c6399549-9c62-4a5e-bf1a-524b2322cf72