Assessment Requirements for ACMGEN315 Communicate effectively with clients and team members

Release: 1

Assessment Requirements for ACMGEN315 Communicate effectively with clients and team members

Modification History

Release	Comments
Release 1	This version released with ACM Animal Care and Management Training Package Version 4.0.

Performance Evidence

An individual demonstrating competency must satisfy all of the elements and performance criteria in this unit.

There must be evidence that the individual has:

communicated effectively on a minimum of three different occasions, including each of the following:

interacted appropriately with clients in writing using digital media

interacted appropriately with a client or industry representative by telephone

participated actively in a team meeting.

Knowledge Evidence

An individual must be able to demonstrate the knowledge required to perform the tasks outlined in the elements and performance criteria of this unit. This includes knowledge of:

models of effective communication across a range of modes, including written, verbal, electronic and digital

the role of non-verbal communication

effective communication principles for working in a team

conflict resolution techniques

social media platforms used for business

ways to show empathy and support those in distress

appropriate industry language and terminology

communication systems, procedures and technology commonly used in workplaces

confidentiality and privacy legislation, regulations and protocols.

Assessment Conditions

Assessment of the skills in this unit of competency must take place under the following conditions:

physical conditions:

a workplace or an environment that accurately represents workplace conditions

resources, equipment and materials:

communication equipment and resources appropriate to work undertaken

specifications:

access to organisational policies and procedures

relationships:

interactions with team members.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volumes, including Implementation Guides, are available at VETNet: - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=b75f4b23-54c9-4cc9-a5db-d3502d154103