Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan to achieve team outcomes

1.1 Lead the team to identify, establish and document team purpose, roles, responsibilities, goals, plans and objectives in consultation with team members

1.2 Engage team members to incorporate innovation and productivity measures in work plans

1.3 Lead and support team members in meeting expected outcomes

2. Lead team to develop cohesion

2.1 Provide opportunities for input of team members into planning, decision making and operational aspects of work team

2.2 Encourage and support team members to take responsibility for own work and to assist each other in undertaking required roles and responsibilities

2.3 Provide feedback to team members to encourage, value and reward individual and team efforts and contributions

2.4 Recognise and address issues, concerns and problems identified by team members or refer to relevant persons as required

2.5 Model expected behaviours and approaches

3. Participate in and facilitate work team

3.1 Actively encourage team members to participate in and take responsibility for team activities and communication processes

3.2 Give the team support to identify and resolve problems which impede its performance

3.3 Ensure own contribution to work team serves as a role model for others and enhances the organisation's image within the work team, the organisation and with clients/customers

4. Liaise with management

4.1 Maintain open communication with line manager/management at all times

4.2 Communicate information from line manager/management to the team

4.3 Communicate unresolved issues, concerns and problems raised by the team/team members to line manager/management and ensure follow-up action is taken

4.4 Communicate unresolved issues, concerns and problems related to the team/team members raised by line managers/management to the team and ensure follow-up to action is taken

Skill 

Performance 

Criteria 

Description 

Writing

1.1, 4.2

• Prepares workplace plans that communicate intent and elicits feedback clearly and effectively

Oral communication

1.1, 1.3, 2.2, 2.3, 3.1, 3.2, 4.2-4.4

• Engages in discussions or provides information using structure and language appropriate to the audience and situation

Interact with others

1.1-1.3, 2.1-2.5, 3.1, 3.3, 4.1

• Selects and uses appropriate conventions and protocols when communicating with team members
• Adapts personal communication style to model required behaviours, build trust and positive working relationships and to show respect for the opinions and values of others
• Plays a lead role in situations requiring effective collaboration, demonstrating conflict resolution skills and ability to engage and motivate others

Get the work done

1.1-1.3, 3.2

• Develops, implements and monitors plans and processes to ensure team engagement and effectiveness
• Uses formal analytical thinking techniques to identify issues and generate possible solutions, seeking input from others as required

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBLDR403 Lead team effectiveness

BSBWOR402A Promote team effectiveness

Updated to meet Standards for Training Packages

Title change

Minor edits to clarify intent of performance criteria

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.