Modification History
Not applicable.
Unit Descriptor
Unit Descriptor |
This unit describes the skills and knowledge required to assist colleagues who are involved in the provision of multiple services in a hairdressing services environment. |
Application of the Unit
Application of the Unit |
This unit requires the application of observation and communication skills to anticipate the nature of tasks to be undertaken and provide service and support to other team members, including salon assistants, apprentices, senior hairdressers, receptionists, supervisors and managers, who are managing multiple hairdressing services or tasks for a variety of clients and/or to maintain the salon environment. Knowledge and application of the salon approach to internal customer service and teamwork is required; along with attention to health regulations; client and operator safety and comfort; and preparation of tools, equipment and work areas. In the context of an assessment-only and/or a training delivery and assessment pathway, units of competency that relate to this unit are identified in the evidence guide of this unit. |
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Not applicable.
Employability Skills Information
Employability skills |
This unit contains employability skills. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the level of performance required to demonstrate achievement of the element. The variables for the bold italicised text are outlined in the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
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1 |
Communicate with hairdressing work team colleagues. |
1.1 |
Communication with colleagues is conducted in a polite, professional and friendly manner. |
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1.2 |
Language and tone appropriate to a given situation are used in spoken communication. |
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1.3 |
Appropriate non -verbal communication is demonstrated in all workplace situations. |
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1.4 |
Verbal and non-verbal communication of colleagues are observed and taken into consideration. |
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1.5 |
Questioning and active listening are used to ensure effective two-way communication. |
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1.6 |
Workplace communication standards and procedures are followed at all times. |
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2 |
Provide service to colleagues. |
2.1 |
Other operator's needs and expectations are anticipated and service/support is offered wherever possible to ensure designated work tasks are completed. |
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2.2 |
All reasonable requests from colleagues for assistance are met within acceptable workplace timeframes. |
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2.3 |
All opportunities are taken to enhance the level of assistance offered to colleagues. |
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3 |
Work in a team. |
3.1 |
Trust, support and respect are demonstrated towards team members in day-to-day work activities. |
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3.2 |
Cultural and social differences within the team are recognised and accommodated. |
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3.3 |
Work-team goals are identified jointly with colleagues. |
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3.4 |
Individual tasks are identified, prioritised and completed within workplace designated timeframes. |
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3.5 |
Assistance is sought from other team members, supervisors and/or managers when required. |
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3.6 |
Feedback and information from colleagues are acknowledged and responded to. |
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3.7 |
Feedback regarding deficiencies in personal performance is accepted and remedial action is taken to improve own performance. |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
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This describes the essential skills and knowledge and their level , required for this unit . |
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Skills may include : |
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Knowledge may include : |
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide describes the underpinning knowledge and skills that must be demonstrated to prove competence. It is essential for assessment and must be read in conjunction with the performance criteria, the range statement and the assessment guidelines of the relevant Training Package. |
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Overview of assessment |
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A person who demonstrates competency in this unit of competency must be able to anticipate service requirements, undertake a range of tasks to prepare and maintain work areas and equipment, and assist colleagues in the provision of optimum hairdressing services. Knowledge and skill in the application of workplace policies and procedures relating to internal customer service and teamwork must also be demonstrated. |
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Specific evidence requirements |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
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Context of assessment |
For valid and reliable assessment of this unit, competency should be consistently demonstrated over a period of time and observed by the assessor and/or the technical expert working in partnership with the assessor. The technical expert may include the hairdresser and/or an experienced person at the workplace. Competency should be demonstrated in the workplace or a simulated workplace environment in a range of situations that may include client interruptions and involvement in other related activities normally expected in the workplace. In deciding whether a simulation or an assessment environment has been adequately set up, the following criteria must be applied:
For further guidance on the use of an appropriate simulated environment, refer to the Assessment Guidelines in this Training Package. |
Specific resources for assessment |
Competency for this unit should be assessed through access to:
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Relationship to other units |
In the context of an assessment-only and/or a training delivery and assessment pathway, this unit requires an assessment outcome that includes evidence of the application of communication skills, and knowledge as specifically identified in the required skills and knowledge for this unit. Prerequisite units :
Co-requisite units :
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Method of assessment |
The following assessment methods are suggested.
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Evidence required for demonstration of consistent performance |
For valid and reliable assessment of this unit, evidence should be gathered through a range of methods to indicate consistent performance. It can be gathered from assessment of the unit of competency alone, through an integrated assessment activity or through a combination of both. Evidence should be gathered as part of the learning process. |
Assessing employability skills |
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts. Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification. |
Range Statement
RANGE STATEMENT |
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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that will affect performance. The following variables may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. Bold italicised text from the performance criteria is detailed here. |
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Colleagues may include: |
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Non -verbal communication may include: |
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Workplace communication standards and procedures may include: |
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Cultural and social differences may include: |
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Unit Sector(s)
Not applicable.
Competency field
Competency Field |
Hairdressing |