Qualification details

WRH50109 - Diploma of Hairdressing Salon Management (Release 1)


Usage recommendation:
Is superseded by SIB50210 - Diploma of Salon Management 19/Apr/2011
Supersedes and is equivalent to WRH50106 - Diploma of Hairdressing Salon Management 19/Apr/2011

ReleaseRelease date
1 1 (this release) 18/Apr/2011

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnUsage RecommendationSort Table listing Units of Competency by the Usage Recommendation columnEssentialSort Table listing Units of Competency by the Essential column
WRHSM501A - Manage hairdressing services and sales deliveryManage hairdressing services and sales deliveryDeletedN/A
SIRXHRM001A - Administer human resources policyAdminister human resources policyDeletedN/A
BSBEBU501A - Investigate and design e business solutionsInvestigate and design e business solutionsSupersededN/A
WRBCS513B - Investigate new products and servicesInvestigate new products and servicesSupersededN/A
BSBMKG502B - Establish and adjust the marketing mixEstablish and adjust the marketing mixSupersededN/A
BSBWOR402A - Promote team effectivenessPromote team effectivenessSupersededN/A
SIRXQUA002A - Lead a team to foster innovationLead a team to foster innovationDeletedN/A
BSBFRA501B - Establish a franchise operationEstablish a franchise operationSupersededN/A
SIRXHRM002A - Recruit and select personnelRecruit and select personnelSupersededN/A
BSBMKG507A - Interpret Market Trends And DevelopmentsInterpret Market Trends And DevelopmentsSupersededN/A
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SchemeCodeClassification value
ANZSCO Identifier 142114 Hair Or Beauty Salon Manager 
ASCED Qualification/Course Field of Education Identifier 1103 Personal Services 
Qualification/Course Level of Education Identifier 421 Diploma 
Taxonomy - Industry Sector N/A Hairdressing 
Taxonomy - Occupation N/A Hairdressing Salon Owner,Hairdressing Salon Manager 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 142114 Hair Or Beauty Salon Manager 17/Nov/2016 
ASCED Qualification/Course Field of Education Identifier 1103 Personal Services 17/Nov/2016 
Qualification/Course Level of Education Identifier 421 Diploma 18/Apr/2011 
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Modification History

Not applicable.


The Diploma of Hairdressing Salon Management has been designed for owners or managers who wish to develop their skills and knowledge in relation to the service and sales delivery of a functioning hairdressing salon.

Likely functions in the hairdressing industry for those who achieve this qualification may involve managing a salon and employing staff. Duties may include working as part of a salon team and coordinating salon team/s. Functions at this level include the self-directed application of a broad range of knowledge and skills, and the provision of leadership and support to colleagues through the development and management of human resource development initiatives. The salon manager at this level may focus on building the business, leading and developing the team, developing and implementing marketing activities, and ensuring all occupational health and safety requirements are maintained.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Entry advice 

There are no prerequisites for entry to this qualification.

Language , literacy and numeracy advice 

The National Reporting System informs the identification and description of underpinning English language, literacy and numeracy features and requirements within competency standards. The learner's language, literacy and numeracy levels are expected to be equivalent to Level 3/4 of the National Reporting System.

Reading and writing  - a learner will be able to read, interpret and write a range of complex texts within a variety of contexts.

Oral communication  - a learner will be able to use and respond to spoken language within a variety of contexts.

Numeracy and mathematics  - a learner will be able to recognise and use a variety of conventions and symbols of formal mathematics.

WRH50109 Diploma of Hairdressing Salon Management 

Qualification requirements 

Employability Skills Summary

Employability Skills Summary 

WHR50109 Diploma of Hairdressing Salon Management 

The following table contains a summary of the Employability Skills required by the Hairdressing Industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill 

Industry /enterprise requirements for this qualification include :


Negotiate effectively with business suppliers, salon team members and other managers on business requirements, values, directions and day to day operational matters. Research, read, analyse and communicate industry and workplace information to team members and other managers. Complete business documentation in the context of the job role.


Lead a hairdressing salon team; mentoring and supporting team members in the context of a service industry small business management role. Effectively participate in wider hairdressing industry and small business networks.

Problem solving 

Apply strategic thinking to solve a range of operational hairdressing business problems; individually or in the context of a wider salon team structure. Evaluate ideas in the context of practical business application and anticipate the implications and consequences of decisions. Review results and provide feed back to relevant team members and clients.

Initiative and enterprise 

Create an operational salon team customer service and continuous improvement environment across all performance areas. Provide positive feedback, encourage the team to do things better and be personally receptive to team members innovative ideas. Translate ideas into action by creating a framework for practical implementation and review.

Planning and organising 

Establish and communicate clear goals and deliverables for self and team members within the context of salon objectives and the current business situation; and coordinate resources to ensure that work is carried out according to timelines and priorities. Coordinate and or implement changes arising from continuous improvement processes.


Understand how own personal job role fits into the context of the wider business values and directions. Work within a hairdressing business culture by practising customer focussed and inclusive behaviour, effective management of personal presentation, and time; and efficiently prioritise, delegate and complete tasks. Maintain own knowledge of the job role and developments in the wider industry, review own performance, actively seek and build effective professional networks and act upon advice and guidance.


Identify personal strengths and weaknesses in the context a hairdressing small business management job role and recognise how to personally learn best. Seek opportunities for education and training in the context of a current role or future business opportunities. Accept opportunities to learn new ways of doing things and share knowledge and skills with salon team members.


Adapt to new business related technology skill requirements and select and use salon or other small business and information and communications technology where relevant, to support business operations, marketing and promotion and planning in the context of key business performance objectives and personal job role

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each Employability Skill are representative of the hairdressing industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

Packaging Rules

WRH50109 Diploma of Hairdressing Salon Management 

Qualification requirements 

To achieve a Diploma of Hairdressing Salon Management, 10 units must be completed comprising:

  • 6 core units, plus
  • 4 elective units. At least 2 units may be selected from list below or another endorsed Training Package or accredited course.

Core units  - complete all 6 units of competency 


Manage hairdressing services and sales delivery


Promote a hairdressing business


Manage small business finances


Provide a safe working environment


Recruit and select personnel


Lead and manage people


Elective units  - complete 4 of the following units of competency 


Manage quality customer service


Investigate and design e-business solutions


Establish a franchise operation


Manage a franchise operation


Establish and adjust the marketing mix


Interpret market trends and developments


Facilitate continuous improvement


Undertake small business planning


Promote team effectiveness


Investigate new products and services


Administer human resources policy


Lead a team to foster innovation


Select an e-business model