ELEMENT S 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 

Determine the scope of contracted support 

1.1

Contract service arrangements are confirmed and clarified as required

1.2

Contract obligations are identified in accordance with contractual and organisational requirements

1.3

Contract authority is consulted to clarify and assist with contract administration issues

1.4

Contract service arrangement risks are assessed and responded to in accordance with contract requirements, and organisational policy and procedures

1.5

Contract supervision strategy is developed and documented to establish the environment for contractor integration and production in the workplace

2 

Integrate contracted support with own operations 

2.1

Arrangements for interaction and production between contracted personnel and organisational personnel are established

2.2

Opportunities to communicate between contracted personnel and organisational personnel are established to promote an open and productive environment

2.3

Concerns expressed by workplace and contracted personnel are responded to quickly to resolve issues and to provide an equitable workplace

2.4

Unity and cohesion are promoted to enable the integration between contracted personnel and organisational personnel

3 

Supervise the delivery of contracted support 

3.1

Workplace obligations to the contractor are monitored in accordance with the contract requirements and organisational policy and procedures

3.2

Contractor performance is monitored against service arrangements to ensure all agreement obligations are being met

3.3

Notices of contract variations are reviewed and integrated into current workplace arrangements in accordance with the contract, and organisational policy and procedures

3.4

Complaints are responded to in a manner that resolves simple issues early and close to the source of the problem

3.5

Effective communication strategies and processes are established and implemented to assist ongoing communication between contracted personnel and organisational personnel

4 

Report on the performance of contracted support 

4.1

Communication on the performance of the contract is maintained with the contract authority in accordance with contractual requirements, and organisational policy and procedures

4.2

Performance reporting is carried out in accordance with contractual requirements, and organisational policy and procedures

4.3

Contract information is maintained in accordance with organisational policy and procedures

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

• analysing and validating information accurately
• analysing task complexities such as limitations, vulnerabilities and time limitations
• applying a broad range of problem-solving strategies
• assessing risk posed to the successful implementation of contract support services
• communicating and negotiating with contractors and other stakeholders
• developing a contract supervision strategy for contract support being augmented with own organisation in a field deployment context
• drafting and releasing complex forms of written communication
• interpreting and applying complex documents such as contracts, legislation and guidelines
• interpreting policies and procedures
• making decisive, informed decisions that align with organisational requirements
• moving forward despite the difficulty of the task
• networking with a diverse range of service providers, contractors and end users
• planning and organising own tasks in accordance with organisational requirements
• providing accurate and balanced reporting on contract performance
• responding to contract variations and demonstrating how these affect the contract supervision strategy
• using appropriate information technology and software.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

• commonwealth/state/territory government legislation, policies, practices and guidelines relating to contract administration, including environmental, purchasing guidance, logistics support concepts, and work health and safety (WHS)/occupational health and safety (OHS)
• contract management
• contract performance management
• equal employment opportunity, equity and diversity principles
• negotiation
• organisational writing conventions
• organisation, function and logistics support capabilities
• planning processes
• privacy and confidentiality requirements
• probity principles and issues
• procurement
• risk management.