ELEMENT S 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 

Confirm contract requirements 

1.1

Relevant parties are consulted to identify their contract requirements

1.2

Special provisions needed are identified

1.3

Need for specialist legal advice is identified and advice is obtained as required

1.4

Key performance outcomes and measures are specified for inclusion in contract

1.5

Relationship with contractor is established in accordance with organisational policies and procedures

2 

Establish contract management system 

2.1

Effective communication/information strategies are established

2.2

Dispute and complaint system is established in accordance with organisational policies and procedures

2.3

Consistent and accurate records of contract progress are maintained

2.4

Management strategy is documented, monitored for effectiveness and adapted as required during the life of the contract

3 

Monitor contract 

3.1

Regular inspections of contract services are undertaken to ensure compliance with specifications

3.2

Relationship with contractor is managed in accordance with organisational policies and procedures

3.3

Regular planned progress meetings are conducted and documented between all contract personnel to ensure problems are identified, resolved early and documented

3.4

Variations between specified scope of services and contract are identified and documented, and relevant personnel are notified without delay

3.5

Contract costs are monitored on a regular basis to ensure service is carried out within financial and contractual requirements

3.6

Payments for contract services are authorised in accordance with contract conditions and organisational contract administrative system

4 

Evaluate contract 

4.1

Evaluation of contract performance is undertaken relative to planned performance measures and in consultation with stakeholders and suppliers

4.2

Conclusions are detailed against agreed criteria and a complete picture of supplier performance, organisational procurement processes and value for money is provided

4.3

Evaluation is documented in accordance with organisational requirements to assist improvement in future procurement activities

4.4

Relevant parties are advised of evaluation outcomes in a timely manner in accordance with organisational guidelines

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

• applying relevant legislation and workplace procedures
• communicating and communicating effectively with others when managing a contract
• completing documentation related to contract management, including reports relevant to deliverables of stages and completion
• modifying activities depending on operational contingencies, risk situations and environments, and negotiating modifications with the contractor or agent as required
• monitoring and prioritising work activities in terms of planned schedule
• negotiating solutions to problems as they arise during the contract timeframe
• operating electronic communications equipment to required protocol
• reading and interpreting instructions, procedures, information and the contract itself.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

• confidentiality issues in relation to contracted services such as intellectual property
• disposals considerations
• equal employment opportunity and anti-discrimination law
• ethical issues
• financial and accounting issues relevant to the contract
• financial management of a contract including negotiating price variations during the contract
• organisational purchasing policies and practices
• performance management in terms of identifying and managing contract compliance
• procedures for acceptance of goods or services
• procedures for operating electronic communications equipment
• procurement approval processes
• procurement negotiation practices, including legal aspects
• relevant sections of national and state/territory regulatory requirements and codes of practice related to procurement, including contract law, trade practices law and commercial law to a level sufficient to be able to manage the performance of a contractor
• requirements for completing relevant documentation.