ELEMENT S 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 

Identify and source information needs 

1.1

Information needs of individuals/teams is determined and potential sources of information are identified

1.2

Information held by the organisation is reviewed to determine suitability and accessibility

1.3

Arrangements are made to obtain identified information not available/accessible within the organisation

2 

Collect, analyse and report information 

2.1

Information relevant to the needs of individuals/teams is collected as required

2.2

Information is collected in or transferred to a format suitable for analysis, interpretation and dissemination

2.3

Information is analysed to identify and report relevant trends and developments in terms of the needs for which it was acquired

3 

Use management information systems 

3.1

Management information systems are used effectively to store and retrieve data for decision making

3.2

Technology available in the work area/organisation is used to manage information efficiently and effectively

3.3

Recommendations for improving the information system are submitted to designated persons/groups

4 

Contribute to the preparation of operational plans 

4.1

Individuals/teams are involved in preparing operational plans in ways which use their contribution effectively and gain their support for the outcomes

4.2

Operational plans are prepared and presented in accordance with workplace guidelines and requirements

5 

Prepare resource proposals 

5.1

Resource planning data is collected in consultation with colleagues, including those who have a specialist role in resource management

5.2

Workplace business plans, and customer and supplier requirements are reflected in estimates of resource needs and use

5.3

Proposals to secure resources are supported by clearly presented submissions describing realistic options, benefits, costs and outcomes

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

• adapting to differences in equipment in accordance with standard operating procedures
• applying relevant legislation and workplace procedures
• communicating and working effectively with others when managing workplace information
• identifying and collecting information for use in the workplace
• modifying activities depending on operational contingencies, risk situations and environments
• monitoring and prioritising work activities in terms of planned schedule
• operating electronic communications and information systems equipment to required protocol
• preparing and completing relevant documentation
• reading, interpreting and following relevant instructions and procedures
• reporting and/or rectifying identified problems that may arise, in accordance with regulatory requirements and workplace procedures
• selecting and appropriately applying technology, information systems and procedures to workplace tasks
• selecting and efficiently using information management systems and technologies
• working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

• operational recording, reporting and statistical analysis systems and resources
• relevant regulatory and code requirements
• resource availability including the processing capacity of equipment and software systems for statistical analysis of data
• typical problems that can occur when managing workplace information and related appropriate action that can be taken
• workplace business policies and plans as they relate to financial reporting and information system management and improvement
• workplace protocols and procedures for managing workplace information.