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Unit of competency details

TLIP3034 - Advise on and construct fares for customers (Release 1)

Summary

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes and is equivalent to TLIP3034A - Advise on and construct fares for customersUpdated to align with the Standards for Training Packages. 18/Oct/2015

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 19/Oct/2015


Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080501 Sales  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080501 Sales  29/Apr/2016 
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Unit Of competency

Modification History

Release 1. This is the first release of this unit of competency in the TLI Transport and Logistics Training Package.

Application

This unit involves the skills and knowledge required to advise on and construct fares for customers in accordance with regulatory and workplace requirements.

It includes advising on air, coach, ferry, tram, bus and rail fares; constructing fares and itineraries; and issuing documents.

While work is performed individually, it will generally be undertaken within a team environment. It involves the application of tourist industry regulatory requirements and workplace procedures when advising on and constructing fares for customers in the transport and allied industries.

In providing advice to suit customer needs, the following types of fares must be considered:

  • constructed fares
  • net fares
  • promotional fares
  • published fares.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Not applicable.

Competency Field

P – Administration and Finance

Unit Sector

Not applicable.

Elements and Performance Criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 

Advise on fares 

1.1

Transport provider information is correctly interpreted to provide accurate information on fare details and conditions

1.2

Customers are clearly advised on features of the fares most appropriate to their needs

1.3

Accurate fare quotations are provided to customers in accordance with workplace policy and guidelines

2 

Construct fares and itineraries 

2.1

Fares are accurately constructed using standard industry techniques, providing the best fare and maximum travel benefits for the customer

2.2

Appropriate travel schedules are used to create the optimum itinerary for customers

3 

Issue documents 

3.1

Documents are correctly issued and all details are accurately recorded in accordance with workplace and regulatory requirements

3.2

Coupons/tickets are processed in accordance with workplace and industry guidelines

3.3

Refunds are processed where required in accordance with workplace and industry guidelines

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Range of Conditions

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.

Unit Mapping Information

This unit replaces and is equivalent to TLIP3034A Advise on and construct fares for customers.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=df441c6e-213d-43e3-874c-0b3f7036d851

 

Assessment requirements

Modification History

Release 1. This is the first release of this unit of competency in the TLI Transport and Logistics Training Package.

Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria on at least one occasion and include:

  • adapting to differences in equipment in accordance with operating procedures
  • applying relevant tourist industry regulatory requirements and workplace procedures
  • carrying out relevant research and analysis
  • carrying out sales and refund procedures
  • communicating and negotiating effectively with others
  • completing relevant documentation, including preparing travel documentation
  • constructing fares in accordance with workplace procedures
  • designing and constructing itineraries
  • interpreting and following operational instructions and prioritising work
  • modifying activities depending on operational contingencies, risk situations and environments
  • monitoring work activities in terms of planned schedule
  • processing coupons in accordance with workplace procedures
  • reading and interpreting relevant instructions, procedures and information
  • reporting and/or rectifying identified problems promptly, in accordance with tourist industry regulatory requirements and workplace procedures
  • working systematically with attention to detail.

Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and include knowledge of:

  • air, coach, ferry, tram and rail fare structures and schedules
  • applicable insurance and public liability
  • communication and negotiation requirements when advising on and constructing fares for customers
  • documentation and record requirements
  • Australian travel industry standards
  • problems that may occur when advising on and constructing fares for customers, and appropriate action that can be taken to resolve these problems
  • procedures for developing fare quotations
  • relevant consumer law and trade practice requirements
  • relevant work health and safety (WHS)/occupational health and safety (OHS) procedures and guidelines
  • transport provider information and capability
  • workplace procedures and policies for advising on and constructing fares for customers
  • workplace travel products and services.

Assessment Conditions

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in workplace operational situations or, where this is not available, in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment include:

  • a range of relevant exercises, case studies and/or simulations
  • relevant and appropriate materials, tools, equipment and personal protective equipment currently used in industry
  • applicable documentation including workplace procedures, tourist industry regulations, codes of practice and operation manuals.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=df441c6e-213d-43e3-874c-0b3f7036d851