Modification History
Not Applicable
Unit Descriptor
Unit Descriptor |
This unit involves the skills and knowledge required to provide a records retrieval service in accordance with workplace requirements including locating/retrieving records required, ensuring security of records, and delivering the record or record information. Licensing, legislative, regulatory or certification requirements are applicable to this unit. |
Application of the Unit
Application of the Unit |
Work must be carried out in accordance with regulations and workplace requirements relevant to a record management process. Work is generally performed under some supervision, within a team/group environment. It involves the application of regulatory requirements and workplace procedures to provide a records retrieval service as part of record management processes in the transport, warehousing, distribution and/or storage industries. |
Licensing/Regulatory Information
Refer to Unit Descriptor
Pre-Requisites
Not Applicable
Employability Skills Information
Employability Skills |
This unit contains employability skills. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1 Locate /retrieve records required |
1.1 Search criteria are refined in consultation with user making request, and key words (or other indexing terms) are identified to retrieve records 1.2 Sources are searched to retrieve records according to agreed criteria 1.3 Records are retrieved or located to match request |
2 Ensure security of records |
2.1 Person requesting the record is identified and access category confirmed in accordance with organisational procedures 2.2 Access and security clearance documents are checked for match with category of identified person requesting the record 2.3 Where access is denied, the user is informed of the denial in accordance with organisational procedures |
3 Deliver the record or record information |
3.1 Where record is to be provided, it is retrieved from the storage location in accordance with record keeping system operation, organisational, and occupational health and safety procedures 3.2 Where information about the record is to be provided, it is given to the user 3.3 Where required by the record keeping system, records of the transaction are documented in accordance with record keeping system operation and organisational procedures 3.4 Where records are provided to the user, the new locations are recorded in accordance with the system rules and organisational procedures 3.5 Record, or record information is delivered to the authorised person within the specified timeframes |
Required Skills and Knowledge
REQUIRED KNOWLEDGE AND SKILLS |
This describes the essential knowledge and skills and their level required for this unit. |
Required knowledge : |
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Required skills : |
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
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Context of and specific resources for assessment |
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Method of assessment |
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Range Statement
RANGE STATEMENT |
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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. |
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Work may be conducted: |
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Customers may be: |
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Workplaces may comprise: |
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Workplace environment may include movement of: |
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Records may be: |
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Storage requirements may include records in various modes such as: |
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The record retrieval service is: |
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Requests may be: |
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Information about the record may include: |
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Hazards in the work area may include: |
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Personal protective equipment may include: |
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OH&S requirements include: |
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Communication in the work area may include: |
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Depending on the type of organisation concerned and the local terminology used, workplace procedures may include: |
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Consultative processes may involve: |
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Information/documents may include: |
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Applicable regulations and legislation may include: |
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Unit Sector(s)
Not Applicable
Competency Field
Competency Field |
P - Administration and Finance |