ELEMENT S 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 

Contribute positively to the work team environment 

1.1

Workplace objectives are identified, interpreted and positively promoted to associated personnel and/or work team members

1.2

Communication with associated personnel and/or work team members is effectively established

1.3

Disputes are resolved through effective negotiation with relevant individuals or groups

1.4

Quality assurance measures are maintained, systems improvement suggestions are encouraged, and proposals are submitted to relevant authorities

2 

Observe and promote work safety procedures 

2.1

Relevant statutory and workplace requirements for work health safety (WHS)/occupational health and safety (OHS) are communicated to all personnel and implemented at all worksites

2.2

Accidents and injuries are reported and investigated in accordance with workplace policy

2.3

Potential hazards and safety risks are identified, investigated and recommendations for preventative action are referred to appropriate authorities

2.4

Training in WHS/OHS and First Aid are implemented

3 

Maintain and promote team wellbeing  

3.1

Prescribed medical and physical fitness criteria are promoted and maintained within the work environment

3.2

Situations threatening safety arising from physical/psychological incompatibility with the work environment are identified and resolved

4 

Participate in competency development 

4.1

Competencies required by work team members are identified

4.2

Suitable formal and informal competency development programs and approaches are identified

4.3

Work team member skill gaps are determined and appropriate competency development programs and approaches are initiated to address these gaps

4.4

Workplace trainer and assessor requirements are identified and team members are supported to take on these roles

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

• applying fatigue management knowledge and techniques
• applying precautions and required action to minimise, control or eliminate identified hazards
• applying principles of time management
• applying relevant legislation and workplace procedures
• communicating effectively with customers, associated personnel and all work team members when completing work activities
• completing relevant documentation
• coordinating the promotion of safe work practices, competency enhancement and work practice improvements throughout work groups
• counselling personnel on work related issues
• ensuring team members maintain the required level of physical fitness
• implementing contingency plans
• interpreting statistics related to workloads and quality assurance measures
• leading and coordinating the activities of multi-disciplinary work teams or specialist work groups
• modifying activities depending on operational contingencies, risk situations and environments
• monitoring and prioritising work activities in terms of planned schedule
• operating electronic communications equipment to required protocol
• reading, interpreting and following relevant instructions, procedures and workplace publications
• reporting and/or rectifying identified problems, faults or malfunctions promptly, in accordance with regulatory requirements and workplace procedures
• selecting and using required personal protective equipment conforming to industry and WHS/OHS standards
• settling disputes through face-to-face and group-based negotiation
• working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and include knowledge of:

• documentation and reporting workplace requirements
• elements of workplace operations relevant to effective work practice, including

• workplace corporate plans, goals and objectives and industrial relations
• communication and negotiation techniques and the benefits, advantages and disadvantages associated with them
• group work practices and group dynamics; corporate customer service objectives
• workplace procedures related to recording customer enquiries and actions
• dispute settlement processes
• workplace WHS/OHS and physical fitness requirements and related first-aid policies
• competencies and skills required for workplace career path levels

• operational work systems, equipment, management and site operating systems
• problems that may occur during work activities and appropriate action that can be taken to resolve these problems
• relevant regulations and codes of practice
• relevant WHS/OHS and environmental protection procedures and guidelines
• workplace procedures and policies for promoting effective work practices.