Modification History
Not Applicable
Unit Descriptor
Unit Descriptor |
This unit involves the skills and knowledge required to complete routine administrative activities in a transport, warehousing, distribution and/or storage workplace, including receiving and distributing incoming mail, receiving and despatching outgoing mail, filing documents, and receiving and relaying written and oral messages. Licensing, legislative, regulatory or certification requirements are applicable to this unit. |
Application of the Unit
Application of the Unit |
Work must be carried out in accordance with the relevant regulations and workplace procedures. Work is performed under supervision. It involves the application of the basic principles and routine procedures to complete routine administrative tasks in a transport, warehousing, distribution and/or storage organisation. |
Licensing/Regulatory Information
Refer to Unit Descriptor
Pre-Requisites
Not Applicable
Employability Skills Information
Employability Skills |
This unit contains employability skills. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1 Receive and distribute incoming mail |
1.1 Incoming mail is checked and registered to ensure accuracy of records 1.2 Urgent and confidential mail is identified and distributed to the addressee promptly 1.3 Mail is sorted and despatched to nominated person/location 1.4 Damaged, suspicious or missing items are recorded and where necessary reported in accordance with workplace procedures |
2 Receive and despatch outgoing mail |
2.1 Outgoing mail is collected from required sections of the organisation, checked and sorted to ensure all items are correctly prepared for despatch 2.2 Mail items are collated, recorded in the register (where applicable) and correctly despatched to meet designated timelines |
3 File documents |
3.1 Documents are classified, sorted and filed in accordance with workplace procedures 3.2 Classification uncertainties are referred to other personnel in accordance with workplace procedures 3.3 Documents are identified and retrieved 3.4 Specified files/records are located within designated timelines 3.5 Located files are extracted from system and despatched to the nominated person 3.6 Security and confidentiality procedures are followed |
4 Receive and relay written and oral messages |
4.1 Messages are received and accurately recorded 4.2 Areas of uncertainty are clarified with conveyor of the message 4.3 Messages are relayed to the nominated person within designated timelines |
Required Skills and Knowledge
REQUIRED KNOWLEDGE AND SKILLS |
This describes the essential knowledge and skills and their level required for this unit. |
Required knowledge : |
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Required skills : |
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
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Context of and specific resources for assessment |
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Method of assessment |
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Range Statement
RANGE STATEMENT |
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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. |
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Operations may be conducted: |
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Customers may be: |
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Mail items may include: |
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Receival and despatch processes for internal and external mail/documents/messages follow: |
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Requirements for work may include: |
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Consultative processes may involve: |
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Depending on the type of organisation concerned and the local terminology used, workplace procedures may include: |
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Communication in the work area may include: |
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Depending on workplace context, personal protective equipment may include: |
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Information documents may include: |
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Applicable regulations and legislation may include: |
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Unit Sector(s)
Not Applicable
Competency Field
Competency Field |
L - Resource Management |