Unit of competency details

TLIJ4008A - Implement and monitor inbound QA systems (Release 1)


Usage recommendation:
Is superseded by and equivalent to TLIJ4008 - Implement and monitor inbound quality assurance systemsUpdated to align with the Standards for Training Packages. 28/Feb/2016
Supersedes and is equivalent to TLIJ807A - Implement and monitor inbound QA systems06/Mar/2011

ReleaseRelease date
1 1 (this release) 07/Mar/2011


SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080317 Quality Management  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080317 Quality Management  02/Sep/2011 
The content being displayed has been produced by a third party, while all attempts have been made to make this content as accessible as possible it cannot be guaranteed. If you are encountering issues following the content on this page please consider downloading the content in its original form

Modification History

Not Applicable

Unit Descriptor

Unit Descriptor 

This unit involves the skills and knowledge required to implement and monitor inbound quality assurance systems. It includes planning for inbound quality assurance; and performing and evaluating inbound quality assurance procedures. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit

Application of the Unit 

Work may be undertaken in various contexts within the transport and logistics industry.

The unit generally applies to those who provide leadership of others individually or in teams.

This unit is normally packaged at AQF IV or above.

Licensing/Regulatory Information

Refer to Unit Descriptor


Not Applicable

Employability Skills Information

Employability Skills 

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria



Plan for inbound quality assurance 

1.1 Inbound product/s for quality audit are identified alongside resources required to perform the quality audit efficiently and effectively

1.2 Quality audit objectives are determined and discussed with those responsible for carrying them out

1.3 Proposed methods and techniques to be applied are clearly understood and implemented

Perform inbound quality assurance procedures 

2.1 Resources required to perform the quality audit efficiently and effectively are accessed

2.2 The quality of the product is checked as prescribed in work instructions

2.3 Problems that affect or could potentially affect quality are reported to relevant person

2.4 Records are kept according to enterprise quality assurance policy

Evaluate inbound quality assurance procedures 

3.1 Outcomes of implementing quality assurance procedures are assessed against quality assurance target levels

3.2 Suggestions for improvements of quality assurance procedures are made according to organisation policy and procedures

3.3 Outcomes of the quality assurance is discussed with client and all other relevant parties

Required Skills and Knowledge


This describes the essential knowledge and skills and their level required for this unit.

Required knowledge :

  • Relevant sections of national and state or territory regulatory requirements and codes of practice
  • Relevant OH&S and environmental procedures and regulations
  • Various approaches to quality assurance, such as Total Quality Management, and the strengths and limitations of each when applied in this context
  • Requirements for completing relevant documentation such as checklists, schedules and internal audit reports
  • Code of practice for working collaboratively with others
  • Typical defects that can occur and related action that should be taken
  • Steps involved in planning the work activities
  • Procedures to be followed in the event of an emergency

Required skills :

  • Communicate effectively with others when completing work activities
  • Read and interpret instructions, procedures, information and signs relevant to work activities
  • Interpret and follow operational instructions and prioritise work
  • Complete documentation related to work activities
  • Operate electronic communication equipment to required protocol
  • Work collaboratively with others
  • Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
  • Implement contingency plans for unplanned events
  • Modify activities depending on differing operational contingencies, risk situations and environments without compromising quality

Evidence Guide


The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit 

  • The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:
  • the underpinning knowledge and skills
  • relevant legislation and workplace procedures
  • other relevant aspects of the range statement

Context of and specific resources for assessment 

  • Performance is demonstrated consistently over a period of time and in a suitable range of contexts
  • Resources for assessment include:
  • a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
  • access to an appropriate range of relevant operational situations in the workplace
  • In both real and simulated environments, access is required to:
  • relevant and appropriate materials and equipment, and
  • applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment 

  • Assessment of this unit must be undertaken by a registered training organisation
  • As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
  • Practical assessment must occur:
  • through activities in an appropriately simulated environment at the registered training organisation, and/or
  • in an appropriate range of situations in the workplace

Range Statement


The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Quality assurance methods and techniques may include:

  • analysis
  • sampling
  • scanning
  • evaluating the effectiveness of system controls
  • questioning
  • tracing
  • trend analysis

Assessment objectives may include:

  • evaluation of level of compliance with existing contract
  • compliance with contractual and/or legislative requirements
  • measuring performance in achieving quality objectives and confirming the effectiveness of the implemented quality system in meeting specified objectives
  • identifying areas of potential improvement

Depending on the organisation concerned, workplace procedures may be called:

  • standard operating procedures (SOPs)
  • company procedures
  • enterprise procedures
  • organisational procedures
  • established procedures

Consultative processes may involve:

  • other employees and supervisors
  • relevant authorities and institutions
  • management and union representatives
  • industrial relations and OH&S specialists

Documentation and records may include:

  • relevant OH&S and environmental protection regulations
  • quality assurance procedures
  • relevant Australian Standards and certification requirements
  • outcomes or reports of quality audits or assessments

Applicable legislation and regulations may include:

  • Relevant sections of national and state or territory regulatory requirements and codes of practice
  • relevant state/territory OH&S and environmental protection legislation
  • workplace relations regulations

Unit Sector(s)

Not Applicable

Competency Field

Competency Field 

J - Quality