ELEMENT S 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 

Work within a quality improvement system 

1.1

Instructions are followed and duties are performed either individually or as a member of a work team within a quality improvement system

1.2

Work is completed either individually or as a member of a work team in accordance with standards as defined in workplace policies and procedures

2 

Use quality improvement systems, tools and techniques 

2.1

Variations from required standards in the quality of services and/or products are detected and reported in accordance with workplace procedures

2.2

Quality of operations/service is monitored and adjusted as required to ensure internal and external customer satisfaction

2.3

Quality improvement tools and techniques are used individually and as part of a work team to systematically improve the quality of work, services and/or products

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

• applying relevant legislation and workplace procedures
• communicating effectively with others when applying and implementing quality systems
• completing relevant documentation
• identifying and using equipment, processes and procedures required within the context of the job concerned
• interpreting and following operational instructions and prioritising work
• modifying activities depending on operational contingencies, risk situations and environments
• monitoring work activities in relation to quality system standards and processes
• operating and adapting to differences in equipment in accordance with standard operating procedures
• operating electronic communications equipment to required protocol
• reading and interpreting relevant instructions, procedures and information
• reporting and/or rectifying identified problems, in accordance with regulatory requirements and workplace procedures
• selecting and using quality improvement tools and methods
• working collaboratively with others when applying and implementing quality systems
• working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

• operational work systems, equipment or management, site and organisational operating procedures
• housekeeping standards and procedures
• impact of job on enterprise and individual performance
• quality improvement tools and methods
• typical quality-related problems that may arise in work operations and products, and related options for action and solutions
• workplace or site layout
• workplace quality assurance and improvement principles and procedures.