Unit of competency details

TLIJ107C - Apply quality procedures (Release 1)


Usage recommendation:
Is superseded by and equivalent to TLIJ2001A - Apply quality procedures06/Mar/2011

ReleaseRelease date
1 1 (this release) 18/Jul/2008


SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080317 Quality Management  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080317 Quality Management  25/Nov/2008 
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Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to apply quality procedures within work activities including applying quality concepts to work, planning and trialing improvements in work processes and implementing improvements confirmed through the trials.

Application of the Unit

Work must be carried out in accordance with the relevant regulations and workplace quality standards.

Work is performed under limited or minimum supervision, generally within a team environment. It involves the application of established routine procedures to ensure the quality of products and services in the transport and distribution industry.

Licensing/Regulatory Information

Not applicable.


Not applicable.

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria 


Performance Criteria 


Apply quality concepts 


Responsibility is taken for quality of own work when providing services or products to meet external and internal customer needs


Work is completed in accordance with workplace standards as defined in enterprise policies and procedures


Basic quality concepts are applied to work activities


Trial improvements 


Improvements to work processes are planned and trialled


Trials of improvements to work processes are checked for improvement outcomes and compliance with workplace requirements


Implement improvements 


Improvement initiatives trialled and confirmed as successful are implemented in accordance with enterprise procedures


Work is completed in accordance with workplace procedures

Required Skills and Knowledge


This describes the essential knowledge and skills and their level required for this unit.

Required knowledge :

Workplace quality assurance and improvement principles and procedures

Relevant OH&S procedures and guidelines

Housekeeping standards and procedures required in the workplace

Workplace or site layout

Focus of operation of work systems, equipment or management, site and organisational operating procedures

Typical quality-related problems that may arise in work operations and products, and related options for action and solutions

Impact of job on enterprise and individual performance

Required skills :

Communicate effectively with others when applying quality procedures and standards

Read and interpret instructions and information relevant to quality procedures and standards

Interpret and follow operational instructions and prioritise work

Complete documentation related to quality procedures and standards

Operate electronic communication equipment to required protocol

Work collaboratively with others when applying quality procedures and standards

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any identified quality-related problems in accordance with workplace procedures

Monitor work activities in terms of quality procedures and standards and take appropriate action where required

Modify quality assurance activities depending on differing operational contingencies, risk situations and environments

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Identify and use equipment, processes and procedures required within the context of the job concerned

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit 

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment 

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and/or equipment, and/or

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment 

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through appropriately simulated activities at the registered training organisation, and/or

in an appropriate range of situations in the workplace

Range Statement


The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

The operations may be conducted:

in a range of work environments

by day or night

in a range of typical weather conditions

Customers may be:

internal or external

Workplaces may comprise:

large, medium or small worksites

Work may be conducted in a range of work contexts and may include:

restricted spaces

exposed conditions

controlled or open environments

exposure to chemicals, dangerous or hazardous substances and movements of equipment, goods and vehicles

Consultative processes may involve:

other workplace personnel


union representatives

industrial relations personnel

OH&S specialists

other professional or technical staff

Communication in the work area may include:


electronic data interchange (EDI)





oral, aural or signed communications

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

Information/documents may include:

quality assurance procedures and standards

relevant codes of practice and regulatory requirements

relevant Australian standards and certification requirements

workplace procedures and policies

manufacturers instructions concerning the use of equipment and/or materials

supplier and/or client instructions

material safety data sheets

award, enterprise bargaining agreement, other industrial arrangements

standards and certification requirements

OH&S policy and procedures

emergency procedures

Applicable regulations and legislation may include:

relevant codes of practice and regulatory requirements

relevant Australian standards and certification requirements

relevant state/territory OH&S legislation

relevant state/territory environmental protection legislation

workplace relations regulations

workers compensation regulations

Dangerous Goods Code and regulations

water and road use and licence arrangements

relevant patent or copyright arrangements

dangerous goods and air freight regulations

relevant export/import/quarantine/bond requirements

Unit Sector(s)

Not applicable.

Competency Field

J - Quality