^

 
 

Unit of competency details

TLIG2007 - Work in a socially diverse environment (Release 1)

Summary

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes and is equivalent to TLIG2007A - Work in a socially diverse environmentUpdated to align with the Standards for Training Packages. 18/Oct/2015

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 19/Oct/2015


Training packages that include this unit

Qualifications that include this unit

CodeSort Table listing Qualifications that include this unit by the Code columnTitleSort Table listing Qualifications that include this unit by the Title columnRelease
TLI31415 - Certificate III in Rail DrivingCertificate III in Rail Driving
TLI42715 - Certificate IV in Tram/Light Rail ControlCertificate IV in Tram/Light Rail Control1-2 
TLI32915 - Certificate III in Tram or Light Rail InfrastructureCertificate III in Tram or Light Rail Infrastructure
TLI41418 - Certificate IV in Transport and Logistics (Road Transport - Motorcycle Riding Instruction)Certificate IV in Transport and Logistics (Road Transport - Motorcycle Riding Instruction)
TLI33518 - Certificate III in StevedoringCertificate III in Stevedoring1-2 
TLI21416 - Certificate II in StevedoringCertificate II in Stevedoring1-3 
TLI22416 - Certificate II in Furniture RemovalCertificate II in Furniture Removal
TLI42215 - Certificate IV in Rail Network ControlCertificate IV in Rail Network Control1-3 
TLI32318 - Certificate III in Electric Passenger Train GuardCertificate III in Electric Passenger Train Guard
TLI33516 - Certificate III in StevedoringCertificate III in Stevedoring
Items per page 10 | 20 | 50 | 100
Displaying items 1 - 10 of 44

Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 29/Apr/2016 
The content being displayed has been produced by a third party, while all attempts have been made to make this content as accessible as possible it cannot be guaranteed. If you are encountering issues following the content on this page please consider downloading the content in its original form

Unit Of competency

Modification History

Release 1. This is the first release of this unit of competency in the TLI Transport and Logistics Training Package.

Application

This unit involves the skills and knowledge required to apply cultural awareness, communication principles and problem-solving techniques to facilitate working in a socially diverse environment. This is done in accordance with workplace procedures, relevant anti-discrimination and equal employment opportunity regulations.

It includes communicating with customers and colleagues from diverse backgrounds and dealing with cross-cultural misunderstandings.

Work is performed with limited or minimum supervision, with some accountability and responsibility for self and others in achieving the prescribed outcomes.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Not applicable.

Competency Field

G ‒ Teamwork

Unit Sector

Not applicable.

Elements and Performance Criteria

ELEMENT S 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 

Communicate with customers and colleagues from diverse backgrounds 

1.1

Customers and colleagues from all cultural groups are valued and treated with respect and sensitivity

1.2

Cultural differences are accommodated in verbal and non-verbal communication

1.3

Where language barriers exist, efforts are made to communicate through use of gestures or simple words in the other person’s language

1.4

Assistance from colleagues, reference books or outside organisations is obtained as required

2 

Deal with cross-cultural misunderstandings 

2.1

Issues that may cause conflict or misunderstanding in the workplace are identified

2.2

Difficulties are addressed with the appropriate people and assistance is sought from team leader/supervisor as required

2.3

When difficulties or misunderstandings occur, possible cultural differences are considered

2.4

Efforts are made to resolve misunderstandings, taking account of cultural considerations

2.5

Issues and problems are referred to the appropriate team leader/supervisor for follow-up

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Range of Conditions

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.

Unit Mapping Information

This unit replaces and is equivalent to TLIG2007A Work in a socially diverse environment.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=df441c6e-213d-43e3-874c-0b3f7036d851

 

Assessment requirements

Modification History

Release 1. This is the first release of this unit of competency in the TLI Transport and Logistics Training Package.

Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

  • adapting appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
  • communicating and working effectively with others when working in a socially diverse environment
  • completing documentation related to working in a socially diverse environment
  • reading, interpreting and applying instructions, legislation, procedures, information and signs relevant to working in a socially diverse environment
  • reporting and/or rectifying identified problems promptly, in accordance with regulatory requirements and workplace procedures.

Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

  • basic awareness of the culture of Australia’s indigenous and non-indigenous peoples
  • cultural awareness
  • principles of equal employment opportunity (EEO) and anti-discrimination legislation as they apply to individual employees
  • principles that underpin cultural awareness
  • recognition of the different cultural groups in Australian society
  • recognition of various international customer groups (appropriate to the sector and individual workplace)
  • typical cross-cultural misunderstandings and problems that can occur in the workplace, and appropriate ways of dealing with them.

Assessment Conditions

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations, current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations, current at the time of assessment.

Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment include:

  • a range of relevant exercises, case studies and/or other simulations
  • relevant and appropriate materials, tools, equipment and personal protective equipment currently used in industry
  • applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=df441c6e-213d-43e3-874c-0b3f7036d851