Modification History
Release 1. This is the first release of this unit.
Unit Descriptor
This unit involves the skills and knowledge required to communicate effectively to coordinate incident response procedures in accordance organisational procedures. It includes responding to the incident, coordinating incident responses, communicating effectively and completing follow-up actions.
Licensing, legislative, or certification requirements are not applicable to this unit.
Application of the Unit
Work must be carried out in compliance with the relevant regulations and workplace procedures concerning action to be taken in an emergency, fire or accident.
Licensing/Regulatory Information
Refer to Unit Descriptor.
Pre-Requisites
Nil.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
1 |
Respond to reported incidents |
1.1 |
Details of incidents are received, analysed, confirmed and prioritised |
1.2 |
Immediate coordination requirements are identified and actioned in accordance with organisational procedures |
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2 |
Coordinate incident response activities |
2.1 |
Control and/or coordination of incident response activities is assumed and all relevant personnel and other authorities are informed of this action |
2.2 |
Assistance to be provided to clients and operators is arranged within the limitations of duty of care and organisational requirements |
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2.3 |
Assistance is provided to relevant authorities in accordance with organisational policies and legislative requirements |
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2.4 |
Information is collected and passed on to relevant personnel/stakeholders in accordance with workplace procedures |
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3 |
Convey complex information |
3.1 |
Complex information is conveyed clearly and accurately |
3.2 |
Recipient understanding of information is monitored and mode of communication is adjusted appropriately |
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3.3 |
Interaction is monitored to ensure it is consistent with the urgency of the situation, in accordance with organisational policies and procedures |
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4 |
Communicate with relevant personnel |
4.1 |
Information is conveyed clearly and clarified when requested by other parties |
4.2 |
Requirements are communicated clearly and in a manner that reflects an appropriate level of authority |
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4.3 |
Direction, advice and assistance is sought when required and is followed as appropriate to the situation |
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4.4 |
Difficulties in communication are recognised and resolved using appropriate communication skills and techniques |
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4.5 |
Roles and authority of relevant personnel involved in the situation are clarified and respected |
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5 |
Overcome barriers to communication |
5.1 |
Barriers to effective communication are identified by continuous monitoring of the situation |
5.2 |
Situational needs are identified, clarified and confirmed using appropriate communication skills and techniques |
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5.3 |
Conflict and potential for conflict are dealt with in a manner that prevents escalation |
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6 |
Communicate as a team |
6.1 |
Handover-takeover is performed and full details are communicated to/received from other team member to ensure continuity of incident response |
6.2 |
Team member communications are acknowledged as received and understood |
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6.3 |
Observations are verbalised to team members |
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6.4 |
Inquiries are made of team members to clarify information required to provide continued incident response |
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7 |
Complete follow-up actions |
7.1 |
Details of incident are collected, recorded and managed in accordance with organisational procedures |
7.2 |
Contribution is made to debrief process and recommendations are prepared and submitted as required |
Required Skills and Knowledge
This section describes the knowledge and skills required for this unit. |
Required knowledge: |
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Required skills: |
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Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
The evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the Elements, Performance Criteria, Required Skills, Required Knowledge and include demonstration of applying:
Assessment must include exercises that demonstrate competent performance of the following in a range of situations:
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Context of and specific resources for assessment |
Performance is demonstrated consistently over time and in a suitable range of contexts. Resources for assessment include access to:
In both real and simulated environments, access is required to:
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Method of assessment |
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests. Practical assessment must occur:
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Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. |
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Action to be taken in an incident may include: |
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Consultative processes may include: |
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Communication systems may include: |
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Barriers to effective communication may include: |
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Complex information may include: |
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Information/documents may include: |
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Applicable regulations and legislation may include: |
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Unit Sector(s)
Not applicable.
Competency Field
F – Safety Management