Release 2 . This is the second release of this unit of competency in the TLI Transport and Logistics Training Package:

• Minor grammatical error fixed in PC 3.2
• Minor statement changes in Knowledge Evidence Application
• Minor statement changes in Assessment Conditions.

Release 1 . This is the first release of this unit of competency in the TLI Transport and Logistics Training Package.

This unit involves the skills and knowledge required to use radio systems to control tram/light rail operations.

It includes identifying equipment types and features, using communications equipment and responding to requests.

This unit covers activities where a number of different communications systems are used concurrently, including radios, fixed-line and mobile telephones and computers.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Not applicable.

E – Communication and Calculation

Rail sector.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 

Identify communications equipment systems and features 

1.1 

Types of communications equipment, component parts and accessories used in the work area are identified

1.2 

Applications for workplace activities of the different communications systems and related software are interpreted as required

1.3 

Communications system features and control functions are identified

1.4 

Hazards are identified, risks are assessed and control measures are implemented

1.5 

Appropriate communications system is selected depending on type of communication to be made

2 

Use communications equipment systems 

2.1 

System checks are carried out prior to operations to confirm communications system is operational, in accordance with organisational requirements

2.2 

Communications systems are operated safely in accordance with organisational procedures and regulatory requirements

2.3 

Communications system security is maintained in accordance with organisational procedures

2.4 

Messages are received, interpreted and recorded in accordance with operating procedures and regulatory requirements

2.5 

Text and numeric data are entered into communications system using appropriate technology as required

2.6 

Entered information is checked and corrected as required

3 

Receive and respond to requests 

3.1 

Details of the situation are established using effective communication skills, techniques and resources in accordance with organisational procedures

3.2 

Communication difficulties are acknowledged and efforts are made to overcome these difficulties

3.3 

Complete details of request are accurately recorded in a timely and efficient manner in accordance with organisational procedures

3.4 

Urgency of request is determined using information gained from person making the request

3.5 

Suitable response is formulated in accordance with organisational procedures

3.6 

Request is referred in accordance with situation presented and organisational procedures

3.7 

Requests are answered promptly in accordance with organisational procedures

3.8 

Requests are dealt with in a professional manner at all times

3.9 

Appropriate follow-up action is taken in accordance with needs of the situation and organisational procedures

4 

Respond to communications system faults 

4.1 

Communications system technical faults are identified and appropriate actions is taken

4.2 

Back-up or alternative systems are utilised when primary system fails or as required

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

This unit replaces and is equivalent to TLIE4033A Use communications systems to control tram/light rail operations.

Release 2 . This is the second release of this unit of competency in the TLI Transport and Logistics Training Package:

• Minor grammatical error fixed in PC 3.2
• Minor statement changes in Knowledge Evidence Application
• Minor statement changes in Assessment Conditions.

Release 1 . This is the first release of this unit of competency in the TLI Transport and Logistics Training Package.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

• communicating effectively with others using available communications equipment
• completing relevant documentation
• identifying and reporting problems, faults or malfunctions
• identifying and using required communications technology
• identifying job hazards and taking required action to minimise, control or eliminate identified hazards
• prioritising communications activities depending on operational contingencies, risk situations and environments
• terminating calls in accordance with organisational procedures.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

• communications systems features
• effective communication techniques including barriers to communication and how to overcome them
• manufacturer operating instructions/guidelines for communications equipment
• problems that can occur when using communications systems and corrective actions
• procedures and protocols for communicating with others
• procedures and protocols for using communications systems during an emergency
• relevant sections of legislated rail safety requirements, codes of practice and/or guidelines
• work health and safety (WHS)/occupational health and safety (OHS) risks and hazards when using communications systems
• workplace communication records.

Assessors must hold credentials specified within the Standards for Registered Training Organisations current at the time of assessment.

Assessment must satisfy the Principles of Assessment and Rules of Evidence and all regulatory requirements included within the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in workplace operational situations or, where this is not available, in simulated workplace operational situations that replicate tram/light rail corridor workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment must include:

• a range of relevant exercises, case studies and/or simulations
• relevant and appropriate materials, tools, equipment and personal protective equipment (PPE) currently used in industry
• applicable documentation, including workplace procedures, regulations, rail industry standards, codes of practice and operation manuals.