Modification History
Not Applicable
Unit Descriptor
Unit Descriptor |
This unit involves the skills and knowledge required to work and communicate effectively with others in accordance with relevant regulations and workplace procedures. It includes communicating effectively to achieve required outcomes; working with others; communicating using technology; operating a communication system effectively; using appropriate communication protocols when using a system; and maintaining operational status of communication equipment. Licensing or certification requirements are not applicable to this unit. |
Application of the Unit
Application of the Unit |
Work is carried out in accordance with relevant regulations and workplace procedures. Work is performed under some supervision, generally within a team environment. It involves the application of established communication principles and practice and the use of local technical and colloquial language and vocabulary in day-to-day communications. |
Licensing/Regulatory Information
Refer to Unit Descriptor
Pre-Requisites
Not Applicable
Employability Skills Information
Employability Skills |
This unit contains employability skills. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1 Communicate effectively to achieve required work outcomes |
1.1 Effective listening skills are demonstrated 1.2 Questions are used to gain additional information and to clarify understanding 1.3 Information received is understood, interpreted, and accurately communicated and/or reported with due observation of ethics and protocols required of users 1.4 Communication is undertaken in varying situations and with familiar and unfamiliar individuals and groups 1.5 Appropriate protocols and procedures are followed when using communications systems during emergencies 1.6 Responses are sought and provided to others in a timely manner |
2 Work with others |
2.1 Forms of communication appropriate to the activity are used 2.2 Assistance in the completion of the activities is requested where appropriate 2.3 Contributions to the achievement of a required outcome are made 2.4 Work is undertaken in accordance with specified procedures on an individual and shared basis as appropriate 2.5 Problems are discussed and resolved where possible through agreed and accepted processes 2.6 Suggestions for improvements to processes are made and discussed within the team in accordance with workplace procedures |
3 Communicate using technology |
3.1 Communication system features and control functions are identified 3.2 Appropriate equipment is selected as fit for purpose for intended communication 3.3 Equipment is optimised for communication according to organisational procedures and policies 3.4 Equipment is operated safely in accordance with manufacturers instructions, workplace procedures and (any) regulatory requirements |
4 Operate communication systems |
4.1 Telephone and radio security is maintained in accordance with workplace procedures 4.2 Where relevant, channel selection is appropriate for the location and type of communication 4.3 Where applicable, communication systems are used to communicate with passengers and crew as per standard operating procedures |
5 Maintain operational status of communication equipment |
5.1 Equipment is checked and maintained in working order in accordance with workplace procedures 5.2 Minor communications equipment faults are promptly identified, diagnosed, and repaired or reported in accordance with workplace procedures 5.3 Faulty communications equipment is reported and/or recorded in accordance with workplace procedures |
Required Skills and Knowledge
REQUIRED KNOWLEDGE AND SKILLS |
This describes the essential knowledge and skills and their level required for this unit. |
Required knowledge : |
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Required skills : |
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
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Context of and specific resources for assessment |
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Method of assessment |
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Range Statement
RANGE STATEMENT |
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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. |
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Communications may occur: |
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Communication systems may include: |
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Workplace communication may include: |
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Communication problems may include: |
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Communication may be with: |
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Depending on the type of organisation concerned and the local terminology used, workplace procedures may include: |
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Information/documentation may include: |
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Applicable regulations and legislation may include: |
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Unit Sector(s)
Not Applicable
Competency Field
Competency Field |
E - Communication and Calculation |