Modification History
Not Applicable
Unit Descriptor
Unit Descriptor |
This unit involves the skills and knowledge required to use communication systems including identifying system features, operating a communication system effectively, using appropriate communication protocols when using a system, maintaining equipment, and completing documentation. Licensing, legislative, regulatory or certification requirements may be applicable to this unit. |
Application of the Unit
Application of the Unit |
Work is carried out in accordance with relevant regulations and workplace procedures. Work is performed under some supervision, generally within a team environment. It involves the application of established communication principles and practice and the use of local technical and colloquial language and vocabulary in day-to-day communications. |
Licensing/Regulatory Information
Refer to Unit Descriptor
Pre-Requisites
Not Applicable
Employability Skills Information
Employability Skills |
This unit contains employability skills. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1 Identify system features |
1.1 System features and control functions are identified 1.2 Where relevant, battery and signal levels are monitored 1.3 Mobile equipment is set up to optimise communication 1.4 Where relevant, channels are selected appropriate to the communication |
2 Communicate using communications technology |
2.1 System checks are carried out to confirm communication system is operational in accordance with manufacturers instructions and workplace procedures 2.2 Communication system is operated safely in accordance with manufacturers instructions, workplace procedures and (any) regulatory requirements 2.3 Telephone and radio security is maintained in accordance with workplace procedures 2.4 Where relevant, channel selection is appropriate for the location and type of communication 2.5 Messages are transmitted clearly and precisely with due observation of ethics and protocols required of users 2.6 Where applicable, public address (PA) system is used to communicate with passengers and crew as per standard operating procedures 2.7 Where applicable, incoming messages are received and answered promptly and courteously within operating procedures and (any) regulatory requirements 2.8 Appropriate protocols and procedures are followed when using communications systems during emergencies 2.9 Received messages are interpreted and recorded, where required, in accordance with workplace procedures 2.10 Vocal communication is clear, unambiguous and uses appropriate procedures, language and codes |
3 Maintain communication equipment operational status |
3.1 Equipment is checked and maintained in working order in accordance with workplace procedures 3.2 Minor faults in the communications systems are promptly identified, diagnosed, and repaired or reported in accordance with workplace procedures |
4 Complete documentation |
4.1 Appropriate records of communications are maintained in accordance with workplace procedures |
Required Skills and Knowledge
REQUIRED KNOWLEDGE AND SKILLS |
This describes the essential knowledge and skills and their level required for this unit. |
Required knowledge : |
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Required skills : |
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
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Context of and specific resources for assessment |
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Method of assessment |
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Range Statement
RANGE STATEMENT |
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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. |
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Use of communication systems will include that required in routine operations and may occur by day or night and in a variety of work contexts, including: |
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Communication systems may include: |
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Worksite communication may include: |
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Communications may involve: |
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Communication problems may include: |
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Communication may be with: |
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Depending on the type of organisation concerned and the local terminology used, workplace procedures may include: |
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Information/documentation may include: |
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Applicable regulations and legislation may include: |
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Unit Sector(s)
Not Applicable
Competency Field
Competency Field |
E - Communication and Calculation |