Modification History
Not Applicable
Unit Descriptor
Unit Descriptor |
This unit involves the skills and knowledge required to operate wheelchair accessible taxis used for the transport of people with disabilities. It includes carrying out pre-operational checks of the vehicle and its ancillary equipment; communicating effectively with passengers; securing passengers and ancillary/mobility equipment; providing appropriate support to passengers during their journey; and manoeuvring the vehicle with due consideration of the passenger's disability. Licensing, legislative, regulatory or certification requirements may be applicable to this unit. |
Application of the Unit
Application of the Unit |
This unit applies to all taxi drivers who are entering the role of drivers of wheelchair accessible taxis. Work involves transferring passengers, and applying both manual loading and unloading with the aid of equipment/appliances. The work involves the application of routine vehicle driving principles and procedures to maintain the safety and operation of a commercial vehicle conveying people with disabilities in varying driving contexts. Transporting passengers with disabilities must be carried out in compliance with the licence requirements and regulations of the relevant state/territory roads and traffic authority. Driving is performed with limited or minimum supervision, with limited accountability and responsibility for self and others in achieving the prescribed outcomes. |
Licensing/Regulatory Information
Refer to Unit Descriptor
Pre-Requisites
Not Applicable
Employability Skills Information
Employability Skills |
This unit contains employability skills. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1 Carry out pre-operational checks on vehicles |
1.1 The pre-operational checks for the vehicle and its associated ancillary equipment are carried out in accordance with manufacturers requirements, government regulations and workplace policies and procedures 1.2 All faults and defects identified during checks are repaired or reported in accordance with workplace procedures |
2 Communicate effectively with passengers |
2.1 Appropriate communication methods are selected and used to meet the requirements of passengers with disabilities 2.2 Appropriate and effective verbal and non-verbal communication skills are used including appropriate body language and language style 2.3 Effective listening skills are demonstrated 2.4 Questions are used to gain appropriate information |
3 Assist passengers into and out of the vehicle in a manner suited to their disability |
3.1 Passenger characteristics are identified and taken into account when determining appropriate assistance into and out of the vehicle 3.2 Compatibility of passenger's mobility device and vehicle's loading, anchoring and carrying equipment is assessed in accordance with regulations 3.3 Passengers are assisted into and out of the vehicle, demonstrating compliance with loading regulations and workplace safety requirements 3.4 Passengers and their mobility device/wheelchair are secured safely in accordance with vehicle and equipment specifications and regulations 3.5 Vehicle equipment is operated and stowed in accordance with company procedures and manufacturers instructions 3.6 Ancillary equipment is stowed safely in vehicle following relevant regulations 3.7 Passengers are picked up and set down in a safe and efficient manner, taking into account suitable locations and safe use of equipment 3.8 Relevant OH&S and passenger welfare is considered |
4 Drive a vehicle used by passengers with disabilities |
4.1 Ongoing support is provided to passengers to maximise their travelling comfort 4.2 The vehicle is driven safely in accordance with the regulations for the class of vehicle involved 4.3 The vehicle is driven in accordance with road and traffic conditions with due consideration to any required precautions related to the disability of the passengers and relevant government regulations 4.4 Signs or indicators are fixed to the vehicle if required 4.5 Documentation/transactions relevant to the provision of the taxi subsidy scheme is completed |
5 Plan and organise daily work activities |
5.1 Workload is assessed and prioritised 5.2 Daily routine is planned to take into account work schedules and network/communication bookings 5.3 Clarification of requirements of tasks is sought when appropriate 5.4 Achievable time and other performance measures are agreed 5.5 Tasks are completed with variations to plan identified and reported |
6 Apply ethical behaviour |
6.1 Ethical behaviour is applied that avoids any form of sexual harassment, or physical or mental abuse, or intimidation towards passengers with disabilities |
Required Skills and Knowledge
REQUIRED KNOWLEDGE AND SKILLS |
This describes the essential knowledge and skills and their level required for this unit. |
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
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Context of and specific resources for assessment |
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Method of assessment |
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Range Statement
RANGE STATEMENT |
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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. |
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Pre-operational checks may include: |
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Ancillary equipment may include: |
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Workplace procedures may include: |
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Passengers may have a range of disabilities which may involve: |
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Assistance into and out of the vehicle, picking up, setting down and transporting of passengers may include: |
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Vehicle handling procedures must include: |
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Driving hazards may include but are not limited to: |
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Unit Sector(s)
Not Applicable
Competency Field
Competency Field |
C - Vehicle Operation |