Unit of competency details

Elements and Performance Criteria 

Element 

Performance Criteria 

1

Analyse order to identify work requirements 

1.1

Order request and consignment note documentation is interpreted

1.2

Required schedules for despatch are identified

1.3

Product(s) in order are identified

1.4

Workplace and product knowledge is used to plan sequence of work

1.5

Appropriate materials handling equipment is selected within required OH&S regulations and timeframe for the despatch

2

Follow workplace order picking processes to prepare goods for despatch 

2.1

Goods for despatch are selected, checking against product knowledge, labels and other identification systems

2.2

Products are sorted, assembled and consolidated

2.3

Orders are secured and placed in storage/despatch zones, in accordance with schedule

2.4

Order is checked against despatch schedule and order form

3

Complete despatch following workplace procedures and schedules 

3.1

Workplace records are completed, and labels and appropriate documentation attached

3.2

Load labels and documentation are checked and loading is organised in accordance with workplace procedures and ADG Code (where applicable)

3.3

Final check of load labels and documentation is completed in accordance with requirements

3.4

Transportation requirements are described to driver where appropriate

REQUIRED KNOWLEDGE AND SKILLS 

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge :

Regulations relevant to despatch operations, including the ADG Code and relevant bond, quarantine or other legislative requirements

Relevant OH&S and environmental protection procedures and guidelines

Workplace procedures and policies for the organising of despatch operations

Focus of operation of work systems, equipment, management and site operating systems for despatching goods

Problems that may occur when despatching goods and appropriate action that can be taken to resolve the problems

Documentation and record requirements for despatch operations

Equipment used during despatch operations and the precautions and procedures that should be followed in its use

Housekeeping standards procedures required in the workplace

Site layout and obstacles

Required skills :

Communicate effectively with others when organising despatch operations

Read and comprehend simple statements in English

Read and interpret instructions, procedures and labels relevant to the organising of despatch operations

Complete documentation related to the organising of despatch operations

Work collaboratively with others when organising despatch operations

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any identified problems that may occur when organising despatch operations in accordance with regulatory requirements and workplace procedures

Apply precautions and required action to minimise, control or eliminate hazards that may exist during work activities

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies, risk situations and environments

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Operate and adapt to differences in goods and equipment in accordance with standard operating procedures

Select and use relevant equipment and communications technology when organising despatch operations

Select and use required personal protective equipment conforming to industry and OH&S standards

Estimate the size, shape and special requirements of goods and loads

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit 

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment 

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and/or equipment, and/or

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment 

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through appropriately simulated activities at the registered training organisation, and/or

in an appropriate range of situations in the workplace

RANGE STATEMENT 

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Work may be conducted:

in a range of work environments

by day or night

Customers may be:

internal or external

Workplaces may comprise:

large, medium or small worksites

Work may be conducted in:

limited or restricted spaces

exposed conditions

controlled or open environments

Goods to be despatched may involve:

special handling, location, storage and/or packaging requirements, including temperature controlled goods, dangerous goods or hazardous substances

Problems that may occur when despatching an order include:

wrong stock is despatched

wrong carton for order

incorrect location

damaged stock

no stock at location

incorrect quantity

failing to meet a special order requirement

failing to meet customers delivery requirements

Special order requirements may include:

pricing

special packing

specific size of carton

special categories of stock

Hazards in the work area may include:

chemicals

dangerous or hazardous substances

movements of equipment, goods and materials

oil or water on floor

a fire or explosion

damaged packaging or pallets

debris on floor

faulty racking

poorly stacked pallets

faulty equipment

Communication in the work area may include:

phone

electronic data interchange (EDI)

fax

email

internet

RF communications

barcode readers

oral, aural or signed communications

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

Personal protective equipment may include:

gloves

safety headwear and footwear

safety glasses

two-way radios

high visibility clothing

Consultative processes may involve:

workplace personnel

supervisors and managers

customers/clients

drivers and agents

contractors

official representatives

Information/documents may include:

goods identification numbers and codes

manifests, picking slips, merchandise transfers, stock requisitions and bar codes

manufacturers specifications for equipment/tools

workplace procedures and policies

supplier and/or client instructions

dangerous goods declarations and material safety data sheets (where applicable)

codes of practice including the National Standards for Manual Handling and the Industry Safety Code

relevant legislation, regulations and related documentation including the ADG Code

award, enterprise bargaining agreement, other industrial arrangements

standards and certification requirements

quality assurance procedures

emergency procedures

Applicable regulations and legislation may include:

relevant codes and regulations pertaining to the organising of despatch operations

Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including:

Australian and International Dangerous Goods Codes

Australian Marine Orders and the International Maritime Dangerous Goods Code

IATA Dangerous Goods by Air regulations

Australian and International Explosives Codes

relevant state/territory OH&S legislation

relevant state/territory environmental protection legislation

licence, patent or copyright arrangements

water and road use and licence arrangements

export/import/quarantine/bond requirements

workplace relations regulations

workers compensation regulations