Modification History
Not Applicable
Unit Descriptor
Unit Descriptor |
This unit involves the skills and knowledge required to deliver mail/consignments to residential and business customers in accordance with workplace requirements, including carrying out required preparations, delivering mail/consignment to special route in accordance with workplace procedures, and reporting on the delivery activity. Licensing, legislative, regulatory or certification requirements are applicable to this unit. |
Application of the Unit
Application of the Unit |
Work must be carried out in compliance with the regulations and workplace requirements pertaining to the processing of mail and parcels. Work is performed under some supervision generally within a team environment. It involves the application of workplace procedures and regulatory requirements to the conduct of delivery operations as part of work activities in the postal and allied industries. |
Licensing/Regulatory Information
Refer to Unit Descriptor
Pre-Requisites
Not Applicable
Employability Skills Information
Employability Skills |
This unit contains employability skills. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1 Prepare to deliver mail /consignment |
1.1 Mail/consignment or delivery and associated items are identified and collected promptly from specific locations 1.2 Mail/consignment is sorted accurately into the route order 1.3 Mail/consignment is handled in a manner that minimises the risk of damage 1.4 Special items are identified accurately 1.5 Mail/consignment is organised into bundles and kept in sequence for delivery 1.6 Mail/consignment is handled securely |
2 Deliver mail /consignment to specific route |
2.1 Established laws, by-laws and procedural guidelines are followed and applied whilst undertaking deliveries 2.2 Mail/consignment is delivered in good condition and in the specified sequence 2.3 Deliveries are completed within specified times 2.4 Mail/consignment is kept secure to minimise the risk of damage, theft, misdelivery and loss 2.5 Items requiring special treatment are delivered as specified and relevant documentation is completed accurately 2.6 Contact with customers is conducted courteously and in a manner that encourages customers to continue to use and recommended mail services 2.7 Hazards associated with delivery round are identified and acted on |
3 Report on delivery activity |
3.1 Incidents involving customers that occur, or hazards identified during the delivery, are reported accurately to the relevant person 3.2 Opportunities for developing workplace business, together with competitor activity, that are identified during delivery operations are recorded and reported to the appropriate person 3.3 Undelivered and undeliverable mail/consignment is processed in accordance with workplace policies and procedures 3.4 Documents are completed, checked for accuracy and returned promptly to the appropriate persons |
Required Skills and Knowledge
REQUIRED KNOWLEDGE AND SKILLS |
This describes the essential knowledge and skills and their level required for this unit. |
Required knowledge : |
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Required skills : |
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
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Context of and specific resources for assessment |
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Method of assessment |
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Range Statement
RANGE STATEMENT |
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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. |
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Work may be conducted: |
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Workplaces may comprise: |
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Facilities may be: |
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Customers may be: |
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Hazards may include: |
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Weighing devices may be: |
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Work priorities may be communicated through: |
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Personal protective equipment may include: |
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Communication in the work area may include: |
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Depending on the type of organisation concerned and the local terminology used, workplace procedures may include: |
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Information/documents may include: |
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Applicable regulations and legislation may include: |
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Unit Sector(s)
Not Applicable
Competency Field
Competency Field |
A - Handling Cargo/Stock |