Unit of competency
Modification History
Release 1. This is the first release of this unit of competency in the TLI Transport and Logistics Training Package.
Application
This unit involves the skills and knowledge required to deliver mail and/or consignments to residential and business customers, in accordance with regulations and workplace requirements within the transport and logistics industry. It includes carrying out required preparations, delivering mail and/or consignment to special routes in accordance with workplace procedures, and reporting on delivery activity. Work is performed under some supervision generally within a team environment. No licensing, legislative or certification requirements apply to this unit at the time of publication. |
Pre-requisite Unit
Not applicable.
Competency Field
A – Handling Cargo Stock
Unit Sector
Not applicable.
Elements and Performance Criteria
ELEMENTS |
PERFORMANCE CRITERIA |
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Elements describe the essential outcomes. |
Performance criteria describe the performance needed to demonstrate achievement of the element. |
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1 |
Prepare to deliver mail and/or consignment |
1.1 |
Mail and/or consignment for delivery and associated items are identified and collected promptly from specific locations |
1.2 |
Mail and/or consignment is sorted accurately into route order |
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1.3 |
Mail and/or consignment is handled in a manner that minimises the risk of damage |
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1.4 |
Special items are identified accurately |
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1.5 |
Mail and/or consignment is organised into bundles and is kept in sequence for delivery |
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1.6 |
Mail and/or consignment is handled securely |
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2 |
Deliver mail/consignment to specific route |
2.1 |
Established laws, by-laws and procedural guidelines are confirmed and applied |
2.2 |
Mail and/or consignment is delivered in good condition and in specified sequence |
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2.3 |
Deliveries are completed within specified times |
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2.4 |
Mail and/or consignment is kept secure to minimise the risk of damage, theft, mis-delivery and loss |
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2.5 |
Items requiring special treatment are delivered as specified and relevant documentation is completed accurately |
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2.6 |
Contact with customers is conducted courteously and in a manner that encourages customers to continue to use and recommend mail services |
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2.7 |
Hazards associated with delivery round are identified and required action is taken to minimise, control or eliminate identified hazards |
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3 |
Report on delivery activity |
3.1 |
Incidents involving customers and/or identified hazards are reported accurately to relevant person |
3.2 |
Opportunities for developing workplace business, together with competitor activity, identified during delivery operations are recorded and reported to appropriate person |
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3.3 |
Undelivered and undeliverable mail/consignment is processed in accordance with workplace policies and procedures |
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3.4 |
Documents are completed, checked for accuracy and returned promptly to appropriate person |
Foundation Skills
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.
Range of Conditions
Range is restricted to essential operating conditions and any other variables essential to the work environment.
Non-essential conditions can be found in the Companion Volume Implementation Guide.
Unit Mapping Information
This unit replaces and is equivalent to TLIA2044A Carry out delivery operations.
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=df441c6e-213d-43e3-874c-0b3f7036d851