ELEMENT S 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 

Analyse order to identify work requirements 

1.1

Order request and consignment note documentation is interpreted

1.2

Required schedules for despatch are identified

1.3

Product(s) in order are identified

1.4

Workplace and product knowledge is used to plan sequence of work

1.5

Appropriate materials handling equipment is selected within required work health and safety (WHS)/occupational health and safety (OHS) regulations and timeframe for the despatch

2 

Follow workplace order picking processes to prepare goods for despatch 

2.1

Goods for despatch are selected and checked against product knowledge, labels and other identification systems

2.2

Products are sorted, assembled and consolidated

2.3

Orders are secured and placed in storage/despatch zones, in accordance with schedule

2.4

Order is checked against despatch schedule and order form

3 

Complete despatch following workplace procedures and schedules 

3.1

Workplace records are completed, and labels and appropriate documentation are attached

3.2

Load labels and documentation are checked and loading is organised in accordance with workplace procedures and Australian Dangerous Goods (ADG) Code as required

3.3

Final check of load labels and documentation is completed in accordance with requirements

3.4

Transportation requirements are communicated to driver as required

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

• applying precautions and required action to minimise, control or eliminate hazards that may exist during work activities
• applying relevant legislation and workplace procedures
• communicating and working effectively with others when organising despatch operations
• completing documentation related to organising despatch operations
• estimating size, shape and special requirements of goods and loads
• modifying activities depending on operational contingencies, risk situations and environments
• operating and adapting to differences in goods and equipment in accordance with standard operating procedures
• reading, interpreting and following instructions, procedures and labels relevant to organising despatch operations
• selecting and using relevant equipment and communications technology when organising despatch operations
• selecting and using required personal protective equipment conforming to industry and work health and safety (WHS)/occupational health and safety (OHS) standards
• working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

• documentation and record requirements for despatch operations
• equipment used during despatch operations and the precautions and procedures that should be followed in its use
• housekeeping standards and procedures
• operational work systems, equipment, management and site operating systems for despatching goods
• problems that may occur when despatching goods and appropriate action that can be taken to resolve these problems
• regulations relevant to despatch operations, including the Australian Dangerous Goods (ADG) Code and relevant bond, quarantine or other legislative requirements
• relevant WHS/OHS and environmental protection procedures and guidelines
• site layout and obstacles
• workplace procedures and policies for organising despatch operations.