Unit of competency details

Unit Descriptor 

This unit involves the skills and knowledge required to receive goods in accordance with regulatory and workplace requirements, including identifying workplace procedures and documentation requirements for the receipt of goods; checking and inspecting goods on arrival and completing workplace documentation; and unloading, packing and storing stock. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application of the Unit 

Work must be carried out in compliance with the relevant regulations and workplace requirements concerning the receiving of goods.

Work is performed under some supervision generally within a team environment. It involves the application of workplace procedures and regulatory requirements to the receiving of goods as part of work activities in the warehousing, distribution and/or storage industries.

Employability Skills 

This unit contains employability skills.

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

ELEMENT 

PERFORMANCE CRITERIA 

1 Identify workplace procedures and documentation requirements for the receipt of goods 

1.1 Workplace procedures for receipt of goods are identified

1.2 Purpose of documents associated with the receipt of goods is interpreted

1.3 Workplace documentation requirements for the receipt of goods and reporting of damage are identified

2 Check and inspect goods on arrival and complete workplace documentation 

2.1 Procedures for checking of goods in comparison with orders or manifests are identified and followed

2.2 Discrepancies and/or damaged goods are reported

2.3 Non-conforming goods are appropriately documented and despatched or stored in accordance with company procedures

3 Unload , unpack and store stock 

3.1 Appropriate manual handling techniques and equipment are identified

3.2 Safe work procedures are used when unloading, unpacking and storing stock

3.3 Advice on appropriate storage locations and requirements for particular products is sought

3.4 Goods are unloaded and unpacked in accordance with workplace procedures

3.5 Assistance from others is sought when required to maintain safe and effective work

3.6 Directions are followed to store stock in appropriate areas

REQUIRED KNOWLEDGE AND SKILLS 

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge :

• Australian and international codes and regulations relevant to the receiving of goods including the ADG Code and relevant bond, quarantine or other legislative requirements

• Relevant OH&S and environmental protection procedures and guidelines

• Workplace procedures and policies for the receiving of goods

• Focus of operation of work systems, equipment, management and site operating systems for the receiving of goods

• Problems that may occur when receiving goods and appropriate action that can be taken to resolve the problems

• Specifications and standards for the checking and inspection of received goods

• Documentation requirements for the receiving of goods

• Housekeeping standards procedures required in the workplace

• Site layout and obstacles

Required skills :

• Communicate effectively with others when receiving goods

• Read and comprehend simple statements in English

• Read and interpret instructions, procedures, information, labels and signs relevant to receiving goods

• Complete documentation related to the receival of goods

• Identify containers and goods coding, ADG and IMDG markings and where applicable emergency information panels

• Work collaboratively with others when receiving goods

• Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

• Promptly report and/or rectify any identified problems when receiving goods in accordance with regulatory requirements and workplace procedures

• Implement contingency plans for unplanned events when receiving goods

• Apply precautions and required action to minimise, control or eliminate hazards that may exist when receiving goods

• Monitor work activities in terms of planned schedule

• Modify activities depending on differing operational contingencies, risk situations and environments

• Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

• Operate and adapt to differences in equipment in accordance with standard operating procedures

• Select and use relevant load handling equipment when receiving goods

• Select and use required personal protective equipment conforming to industry and OH&S standards

• Estimate the size, shape and special requirements of goods and loads

EVIDENCE GUIDE 

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit 

• The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

• the underpinning knowledge and skills
• relevant legislation and workplace procedures
• other relevant aspects of the range statement

Context of and specific resources for assessment 

• Performance is demonstrated consistently over a period of time and in a suitable range of contexts
• Resources for assessment include:

• a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
• access to an appropriate range of relevant operational situations in the workplace

• In both real and simulated environments, access is required to:

• relevant and appropriate materials and equipment, and
• applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment 

• Assessment of this unit must be undertaken by a registered training organisation
• As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
• Practical assessment must occur:

• through activities in an appropriately simulated environment at the registered training organisation, and/or
• in an appropriate range of situations in the workplace

RANGE STATEMENT 

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Work may be conducted:

• in a range of work environments
• by day or night

Customers may be:

• internal or external

Workplaces may comprise:

• large, medium or small worksites

Work may be conducted in:

• limited or restricted spaces
• exposed conditions
• controlled or open environments

Received goods may involve:

• special handling and storage requirements, including temperature controlled goods and dangerous goods

Problems that may occur when receiving goods may include:

• damaged stock
• damaged pallets or packaging
• wrong stock
• error in paperwork
• poorly stacked stock
• incorrect quantity

Aspect s of goods to be checked when receiving goods may include:

• correct type
• number
• condition
• quality
• packaging
• labelling
• dangerous goods declarations and markings (where applicable)

Hazards in the work area may include exposure to:

• chemicals
• dangerous or hazardous substances
• movements of equipment, goods and materials
• oil or water on floor
• fire or explosion
• damaged packaging or pallets
• debris on floor
• poorly stacked pallets
• faulty equipment

Consultative processes may involve:

• other employees and supervisors
• suppliers, customers and clients
• drivers and agents
• relevant authorities and institutions
• management and union representatives
• industrial relations and OH&S specialists
• other maintenance, professional or technical staff

Communication in the work area may include:

• phone
• electronic data interchange (EDI)
• fax
• email
• internet
• RF systems
• oral, aural or signed communications

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

• company procedures
• enterprise procedures
• organisational procedures
• established procedures

Personal protective equipment may include:

• gloves
• safety headwear and footwear
• safety glasses
• two-way radios
• high visibility clothing

Information/documents may include:

• goods identification numbers and codes
• manifests, picking slips, merchandise transfers, stock requisitions and bar codes
• codes of practice and regulations relevant to the receiving of goods
• Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances
• operations manuals, job specifications and induction documentation
• manufacturers specifications for equipment
• workplace procedures and policies
• supplier and/or client instructions
• dangerous goods declarations and material safety data sheets (where applicable)
• award, enterprise bargaining agreement, other industrial arrangements
• relevant Australian standards and certification requirements
• quality assurance procedures
• emergency procedures

Applicable regulations and legislation may include:

• relevant codes and regulations for the receiving of goods
• Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including:

• Australian and International Dangerous Goods Codes
• Australian Marine Orders and the International Maritime Dangerous Goods Code
• IATA Dangerous Goods by Air Regulations
• Australian and international explosives codes

• licence, patent or copyright arrangements
• water and road use and licence arrangements
• export/import/quarantine/bond requirements
• marine orders
• relevant state/territory OH&S and environmental protection legislation
• workplace relations regulations
• workers compensation regulations

Competency Field 

A - Handling Cargo/Stock