Qualification details

Employability Skill  

Industry/enterprise requirements for this qualification include: 

Communication 

• Communicate effectively with managers, staff, clients and suppliers in the course of rail operations management
• Listen to and interpret complex verbal information related to rail operations management including the clarification and confirmation of work requirements and the receiving of operational feedback
• Read and interpret applicable regulations, policy documents, strategic plans, technical data, signage, labels, safety management systems, tenders, contracts, project plans, etc.
• Speak clearly and directly on diverse and complex matters related to rail operations management including sharing data, requirements and procedures relevant to operations, issuing clear and timely instructions, communicating operational details to internal and external stakeholders, and providing support and feedback to staff
• Write complex documents including communicating with internal and external stakeholders and preparing risk assessment reports and plans, project plans, specifications, tenders and technical reports
• Responsibly negotiate complex issues with others in the course of rail operations management including resolving conflict, obtaining resources necessary to achieve objectives, creating and finalising contracts, and negotiating processes and procedures appropriate to statutory and legal requirements
• Recognise and interpret non-verbal signs, signals and behaviour
• Establish and implement organisation's communication systems and procedures
• Establish and use networks including active involvement in business or professional networks and the building of relationships to provide benefits for the team and organisation
• Use numeracy effectively to understand operational and costing data, prepare budgets, perform calculations, forecast resource requirements, and audit performance.

Teamwork 

• Provide leadership to staff
• Manage the resolution of any interpersonal conflicts that may arise in the course of rail operations management
• Motivate staff
• Provide opportunities for staff to achieve and maintain competence
• Coach, mentor and give feedback to staff
• Provide information, instruction, training and supervision
• Manage the avoidance and prevention of harassment of others in the workplace
• Ensure the active participation of team members in meeting goals and objectives
• Collaborate with staff and others in the course of rail operations management
• Work collaboratively with suppliers and clients in the context of supply chain management
• Define a role as part of a team including identifying the strengths of team members, understanding relationships between team members and understanding the roles and relationship between and among manager, team leaders, supervisors, etc.
• Work with staff and other persons of different ages, gender, race, religion, political persuasion, etc.

Problem solving 

• Develop practical solutions for problems arising in the course of rail operations management including assessing hazards and ensuring there are plans or processes to manage identified risks, monitoring issues which arise in the course of operations and creating, implementing and applying risk management systems
• Manage hazards and risks in complex and diverse situations that may occur in the course of rail operations management
• Solve problems in teams including allocating roles and responsibilities in response to changes in environment or circumstances, coordinating requirements and issues, and evaluating and monitoring performance
• Show independence and initiative in identifying problems and solving them
• Resolve customer concerns in relations to complex project issues including resolution of contract issues and the achievement of quality requirements and deadlines
• Test assumptions taking the context of data and circumstances into account
• Audit and review systems and plans
• Use applicable mathematics to solve complex problems related to rail operations management.

Initiative and enterprise 

• Modify activities dependent on differing work situations and contingencies
• Take appropriate initiatives in complex and diverse situations such as those above
• Recognise and respond to changes in internal and external operating environments
• Contribute to and manage continuous improvement processes
• Be creative in approaches to change and innovation, in response to conflicts in coordination and allocation of resources and in both in encouraging input from staff and interactions between and amongst staff and teams
• Translate ideas into action including applying consultative processes, developing plans, applying new technologies and concepts and gaining the support of internal and external stakeholders
• Value input from staff
• Manage the response to any contingencies and changes in equipment, standard operating procedures and the working environment.

Planning and organising 

• Establish operational and emergency plans, systems and procedures for the organisation
• Allocate people and other resources to tasks including adapting allocations to cope with contingencies, delegating tasks and responsibilities to capable staff and clearly defining responsibilities
• Establish and implement systems and procedures for maintaining compliance with applicable regulations and codes of practice
• Establish and implement workplace security and safety management systems (where applicable)
• Monitor, evaluate and report on operational performance and compliance
• Collect, analyse, interpret and organise information needed during rail operations management activities
• Prepare scope of work and work plans for self and team members
• Be resourceful in planning for and assessing risk
• Ensure feedback and other data contribute to improvements in operational effectiveness
• Manage time and priorities in the course of rail operations management
• Ensure feedback and other data contribute to improvements in operational effectiveness.

Self management 

• Interpret and apply relevant regulations and instructions
• Establish and follow own work plans and schedules
• Evaluate and monitor own work performance
• Take responsibility for meeting own objectives
• Have confidence in own vision and goals
• Develop trust and confidence in staff and customers
• Maintain effective networks.

Learning 

• Organise learning and assessment activities for others in the workplace
• Manage adaptation of self and others in the workplace to any changes in systems, equipment and procedures and the workplace operating environment
• Be open to new ideas and change and in particular facilitate and support change processes with staff and apply previous experience and feedback in formulating improvements to practice
• Provide opportunities for instruction, coaching and mentoring others in the workplace as required
• Contribute to the assessment of the competence of others in the workplace
• Encourage the creation of a learning community in the workplace
• Identify training needs for personnel and ensure that delegated tasks provide individuals with opportunities for development
• Adapt own competence in response to any changes in rail operations management processes
• Update own knowledge and skills required for rail operations management activities.

Technology 

• Use complex equipment and IT systems required during rail operations management activities involved in transport, rail operations, freight forwarding and customs broking
• Apply a range of basic IT skills
• Use IT to organise and access data including the monitoring of rail operations processes, the tracking of items and the recording and reporting of system status
• Applying IT as a management tool to store and organise data
• Implement and monitor operational and maintenance procedures and systems for equipment used during rail operations management activities involved in transport, rail operations, freight forwarding and customs broking
• Implement and monitor the application of OH&S procedures when using IT and office equipment and facilities.

Field 

Unit 

E 

Communication & Calculation 

TLIE4032A

Use internal communication systems for rail industry regulatory compliance

F 

Safety Management 

AHCOHS501A

Manage occupational health and safety processes

TLIF4104A

Manage change in the rail safety environment

TLIF4107A

Respond to notifiable rail safety occurrences

TLIF5021A

Apply rail safeworking rules and procedures

L 

Resource Management 

TLIL5066A

Apply rail resource management principles

W 

Equipment & Systems Operation 

TLIW5001A

Apply rail communications systems

TLIW5002A

Manage rail assets and interfaces

Field 

Unit 

L 

Resource Management 

TLIL5073A

Manage train crewing and rostering

W 

Equipment & Systems Operation 

TLIW5004A

Manage train planning

Field 

Unit 

B 

Equipment Checking and Maintenance 

TLIB2122A

Apply awareness of fundamentals of rail operations in yards or sidings

L 

Resource Management 

TLIL5069A

Manage a rail yard or terminal

Field 

Unit 

L 

Resource Management 

TLIL5071A

Manage rail passenger operations

TLIL5073A

Manage train crewing and rostering

Field 

Unit 

L 

Resource Management 

TLIL5019A

Implement and monitor transport logistics

TLIL5070A

Manage rail freight operations

Field 

Unit 

F 

Safety Management  

TLIF5024A

Develop plans for emergency response and recovery of rail networks

W 

Equipment & Systems Operation 

TLIW5003A

Manage rail network control systems

Field 

Unit 

F 

Safety Management 

TLIF4100A

Identify and meet rail safety regulatory compliance requirements

TLIF4101A

Implement and maintain a rail safety culture

Field 

Unit 

B 

Equipment Checking and Maintenance 

TLIB5010A

Plan and implement maintenance schedules

L 

Resource Management 

TLIL5072A

Manage rail yard operations

Field 

Unit 

F 

Safety Management 

TLIF5017A

Investigate rail safety incidents

TLIF5023A

Undertake a derailment investigation

Field 

Unit 

F 

Safety Management 

CPPSEC5001A

Establish and maintain an occupational health and safety system

TLIF4064A

Manage fatigue management policy and procedures

TLIF4086A

Control and coordinate incident responses

TLIF4094A

Ensure compliance with chain of responsibility

TLIF4099A

Develop an application for, or variation to, rail accreditation

TLIF5022A

Develop and manage fitness for work procedures

I 

Customer Service 

BSBCUS501C

Manage quality customer service

L 

Resource Management 

BSBHRM513A

Manage workforce planning

BSBRSK401A

Identify risk and apply risk management processes

PSPHR504A

Implement workforce planning and succession strategies

TLIL4069A

Plan and coordinate protection for multiple worksites within limits of a work on track authority

TLIL4081A

Ensure competency of rail safety workers

TLIL5055A

Manage a supply chain

TLIL5065A

Roster train crews

O 

Security 

PSPSEC602A

Manage security awareness

TLIO5005A

Plan and manage security procedures for the enterprise

P 

Administration and Finance 

BSBPMG416A

Apply project procurement procedures

TLIP5035A

Manage budgets and financial plans

TLIP5036A

Manage assets

R 

Contract Procurement 

PSPPROC505A

Manage procurement risk

TLIR5005A

Manage a contract

U 

Environment 

TLIU4001A

Implement and monitor environmental protection policies and procedures