Qualification details

Employability skill 

Industry /enterprise requirements for this qualification include :

Communication 

• Communicate effectively with managers, staff, customers, suppliers and the global freight forwarding network in the course of international freight forwarding
• Listen to and interpret complex verbal information related to international freight forwarding including the clarification and confirmation of work requirements and the receiving of operational feedback
• Read and interpret documentation such as applicable regulations, policy documents, contracts, insurance documents, plans, technical data, signage, labels, safety management systems, tenders, etc.
• Speak clearly and directly on diverse and complex matters related to international freight forwarding including sharing data, requirements and procedures relevant to operations, issuing clear and timely instructions, communicating operational details to internal and external stakeholders, and providing support and feedback to staff
• Write complex documents including communicating with internal and external stakeholders and preparing risk assessment reports and freight forwarding project plans, specifications, tenders and reports
• Responsibly negotiate complex issues with others in the course of international freight forwarding including resolving conflict, obtaining resources necessary to achieve objectives, creating and finalising contracts, and negotiating processes and procedures appropriate to statutory and legal requirements
• Recognise and interpret non-verbal signs, signals and behaviour
• Establish and implement organisation's information and communication systems and procedures
• Establish and use global and local networks including active involvement in business or professional networks and the building of relationships to provide benefits for the team and organisation
• Use numeracy effectively to understand operational and costing data, prepare budgets, perform calculations, determine costs, forecast resource requirements, and audit performance.

Employability skill 

Industry /enterprise requirements for this qualification include :

Teamwork 

• Provide leadership to staff
• Manage the resolution of any interpersonal conflicts that may arise in the course of international freight forwarding
• Motivate staff
• Provide opportunities for staff to achieve and maintain competence
• Coach, mentor and give feedback to staff
• Provide information, instruction, training and supervision
• Manage the avoidance and prevention of harassment of others in the workplace
• Ensure the active participation of team members in meeting goals and objectives
• Collaborate with staff and others in the course of international freight forwarding
• Work collaboratively with contractors, carriers and customers in the context of international freight forwarding
• Define a role as part of a team including identifying the strengths of team members, understanding relationships between team members and understanding the roles and relationship between and among manager, team leaders, supervisors, etc.
• Work with staff and other persons of different ages, gender, race, religion, political persuasion, etc.

Problem solving 

• Develop practical solutions for problems arising in the course of international freight forwarding including assessing hazards and ensuring there are alternative plans or processes to manage identified risks; monitoring issues which arise in the course of operations; and creating, implementing and applying risk management systems
• Manage hazards and risks in complex and diverse situations that may occur in the course of international freight forwarding
• Solve problems in teams including allocating roles and responsibilities in response to changes in environment or circumstances, coordinating requirements and issues, and evaluating and monitoring performance
• Show independence and initiative in identifying problems and solving them
• Resolve customer concerns in relation to complex project issues including resolution of contract issues and the achievement of quality requirements and deadlines
• Test assumptions, taking the context of data and circumstances into account
• Audit and review systems and plans
• Use applicable mathematics to solve complex problems related to international freight forwarding.

Employability skill 

Industry /enterprise requirements for this qualification include :

Initiative and enterprise 

• Modify activities dependent on differing work situations and contingencies
• Take appropriate initiatives in complex and diverse situations such as those above
• Recognise and respond to changes in internal and external operating environments
• Contribute to and manage continuous improvement processes
• Be creative in approaches to change and innovation, in response to conflicts in coordination and allocation of resources, and in both in encouraging input from staff and interactions between and amongst staff and teams
• Translate ideas into action including applying consultative processes, developing plans, applying new technologies and concepts and gaining the support of internal and external stakeholders
• Value input from staff
• Manage the response to any contingencies and changes in equipment, standard operating procedures and the working environment.

Planning and organising 

• Establish operational and emergency plans, systems and procedures for the organisation
• Allocate people and other resources to tasks including adapting allocations to cope with contingencies, delegating tasks and responsibilities to capable staff, and clearly defining responsibilities
• Establish and implement systems and procedures for maintaining compliance with applicable regulations and codes of practice
• Establish and implement workplace security and safety management systems (where applicable)
• Monitor, evaluate and report on operational performance and compliance
• Collect, analyse, interpret and organise information needed during international freight forwarding activities
• Prepare scope of work and work plans for self and team members
• Be resourceful in planning for and assessing risk
• Ensure feedback and other data contribute to improvements in operational effectiveness
• Manage time and priorities in the course of international freight forwarding activities
• Ensure feedback and other data contribute to improvements in operational effectiveness.

Employability skill 

Industry /enterprise requirements for this qualification include :

Self management 

• Interpret and apply relevant regulations and instructions
• Operate in accordance with the code of ethics for international freight forwarders
• Establish and follow own work plans and schedules
• Evaluate and monitor own work performance
• Take responsibility for meeting own objectives
• Have confidence in own vision and goals
• Develop trust and confidence in staff and customers
• Maintain effective networks.

Learning 

• Organise learning and assessment activities for others in the workplace
• Manage adaptation of self and others in the workplace to any changes in systems, equipment and procedures and the workplace operating environment
• Be open to new ideas and change, and in particular facilitate and support change processes with staff and apply previous experience and feedback in formulating improvements to practice
• Provide opportunities for instruction, coaching and mentoring others in the workplace as required
• Contribute to the assessment of the competence of others in the workplace
• Encourage the creation of a learning community in the workplace
• Identify training needs for personnel and ensure that delegated tasks provide individuals with opportunities for development
• Adapt own competence in response to any changes in international freight forwarding processes
• Update own knowledge and skills required for international freight forwarding activities.

Technology 

• Use complex equipment and Information and Communications Technology (ICT) systems required during freight forwarding and related logistics activities involved in international freight transport
• Apply a range of basic ICT skills
• Use ICT to organise and access data including the monitoring of freight forwarding and logistics processes, the tracking of international freight, and the recording and reporting of project status
• Applying ICT as a management tool to store and organise data
• Implement and monitor operational and maintenance procedures and systems for equipment used during international freight forwarding projects
• Implement and monitor the application of OH&S procedures when using ICT and office equipment and facilities.

Field 

Unit 

A - Handling Cargo /Stock 

TLIA5059A Plan and organise the international forwarding of freight by sea and multimodal transport

TLIA5060A Plan and organise the international forwarding of freight by air transport

TLIA5061A Plan and organise the international forwarding of freight by road and rail transport

E - Communication and Calculation 

TLIE5020A Apply knowledge of freight forwarding documentation and permits

K- Technology 

TLIK5009A Apply knowledge of ICT to international freight forwarding activities

L - Resource Management 

TLIL5061A Apply knowledge of the international freight forwarding industry

TLIL5062A Apply knowledge of logistics, storage and distribution to international freight forwarding

TLIL5063A Review contracts, insurance, risk and liability in the international freight forwarding context

O - Security 

TLIO5020A Advise on and manage security and safety in international freight transport

Field 

Unit 

I - Customer Service 

BSBCUS501C Manage quality customer service

L - Resource Management 

BSBMGT502B Manage people performance

PSPGOV518A Benchmark performance

BSBMKG513A Promote products and services to international markets

P - Administration and Finance 

BSBFIM501A Manage budgets and financial plans

Field 

Unit 

I - Customer Service 

BSBCUS501C Manage quality customer service

L - Resource Management 

TLIL5064A Manage international special freight transport services including dangerous goods and special cargo

BSBMGT502B Manage people performance

PSPGOV518A Benchmark performance

P - Administration and Finance 

BSBFIM501A Manage budgets and financial plans

Field 

Unit 

I - Customer Service 

BSBCUS501C Manage quality customer service

L - Resource Management 

BSBMGT502B Manage people performance

PSPGOV518A Benchmark performance

M - Training and Assessment 

TAEDEL301A Provide work skill instruction

TAEASS402A Assess competence

Field 

Unit 

I - Customer Service 

BSBCUS501C Manage quality customer service

L - Resource Management 

TLIL5064A Manage international special freight transport services including dangerous goods and special cargo

BSBMGT502B Manage people performance

PSPGOV518A Benchmark performance

BSBMKG513A Promote products and services to international markets

M - Training and Assessment 

TAEDEL301A Provide work skill instruction

TAEASS402A Assess competence

P - Administration and Finance 

BSBFIM501A Manage budgets and financial plans