Qualification details

Employability Skill  

Industry/enterprise requirements for this qualification include: 

Communication 

• Establish and implement communication systems and procedures required for tram/light rail operations
• Listen to and interpret verbal information related to controlling rail networks
• Read and interpret relevant regulations, instructions, signs and labels applicable to tram/light rail operations
• Speak clearly and directly on diverse and complex matters related to controlling tram/light rail networks
• Write documents as part of duties, including completing relevant forms, maintenance schedules, and accident and incident reports
• Negotiate complex issues with others in the course of controlling tram/light rail networks
• Recognise and interpret non-verbal signs, signals and behaviour
• Use relevant communication equipment

Teamwork 

• Provide leadership to tram/light rail operations personnel
• Motivate others in the workplace
• Collaborate with others in the course of controlling tram/light rail networks
• Manage the resolution of interpersonal conflicts that may arise when controlling tram/light rail networks
• Manage the avoidance and prevention of harassment of others in the workplace
• Manage persons of different ages, gender, race, religion, political persuasion, etc.

Problem solving 

• Identify and solve or report complex problems arising in the course of controlling tram/light rail networks
• Monitor and anticipate problems that may occur in the course of controlling tram/light rail networks, including hazards and risks, and take appropriate action to report or resolve them within limits of responsibility
• Manage the control of hazards and risks in a range of complex and diverse situations that may arise when controlling tram/light rail networks
• Use mathematics to solve problems, such as various calculations related to a wide range of tram/light rail operations

Initiative and enterprise 

• Modify activities dependent on differing situations and contingencies when controlling tram/light rail networks
• Take appropriate initiative in a diverse range of operational situations
• Manage the response to changes in equipment, standard operating procedures and the work environment

Planning and organising 

• Implement and monitor operational and emergency plans, systems and procedures
• Implement and monitor systems and procedures for maintaining compliance with regulations and codes of practice
• Monitor the implementation of the tram/light rail security and safety management systems, where applicable
• Monitor and evaluate operational performance and compliance
• Collect and interpret information needed when controlling tram/light rail networks
• Organise and plan own activities
• Manage time and priorities in the course of controlling tram/light rail networks

Self management 

• Interpret and apply relevant regulations and instructions
• Establish and follow own work plans and schedules
• Evaluate and monitor own work performance

Learning 

• Assist in the organisation of learning and assessment activities for others in the workplace
• Manage adaptation of others in the workplace to changes in tram/light rail systems, equipment and procedures and the workplace operating environment
• Instruct, coach or mentor others in the workplace as required
• Contribute to the assessment of competence of others in the workplace
• Assist in creating a learning environment in the workplace
• Adapt own competence in response to changes in tram/light rail operations
• Update own knowledge and skills required for network control activities

Technology 

• Use complex equipment and systems required when controlling tram/light rail networks
• Implement and monitor operational and maintenance procedures and systems for equipment used when controlling tram/light rail networks
• Implement and monitor the application of OH&S procedures when using tram/light rail equipment and facilities

Field 

Unit 

E 

Communication and Calculation 

TLIE3022A

Complete workplace documents

TLIE4033A

Use communication systems to control tram/light rail operations

F 

Safety Management 

TLIF2010A

Apply fatigue management strategies

TLIF3087A

Follow occupational health, safety and environmental procedures in the rail industry

TLIF4109A

Communicate effectively to coordinate incident response procedures

G 

Teamwork 

TLIG1001A

Work effectively with others

L 

Resource Management 

TLIL4084A

Control daily tram/light rail operations

TLIL4085A

Coordinate tram/light rail traffic movement

Field 

Unit 

B 

Equipment Checking and Maintenance 

TLIB3118A

Apply awareness of railway fundamentals

E 

Communication and Calculation 

BSBWRT301A

Write simple documents

F 

Safety Management 

TLIF3091A

Apply awareness of dangerous goods and hazardous materials requirements

G 

Teamwork 

TLIG2007A

Work in a socially diverse environment

I 

Customer Service 

TLII4022A

Identify and meet customer requirements

J 

Quality 

TLIJ2001A

Apply quality procedures

L 

Resource Management 

BSBWOR201A

Manage personal stress in the workplace

BSBWOR301B

Organise personal work priorities and development

TLIL4034A

Arrange alternative passenger transport

TLIL4038A

Organise marshalling and shunting operations

TLIL4050A

Allocate rolling stock