Qualification details

Employability Skill 

Industry /enterprise requirements for this qualification include :

Communication 

• Establish and implement communication systems and procedures required for warehousing operations
• Listen to and interpret verbal information related to warehousing operations
• Read and interpret relevant regulations, instructions, signs and labels applicable to warehousing operations
• Speak clearly and directly on diverse and complex matters related to warehousing operations
• Write documents as part of duties, including completion of relevant forms, maintenance schedules and accident and incident reports
• Negotiate complex issues with others in the course of warehousing operations
• Recognise and interpret non-verbal signs, signals and behaviour
• Use relevant communication equipment.

Teamwork 

• Provide leadership to warehousing and storage personnel
• Motivate others in the workplace
• Collaborate with others in the course of warehousing operations
• Manage the resolution of any interpersonal conflicts that may arise during warehousing operations
• Manage the avoidance and prevention of harassment of others in the workplace
• Manage persons of different ages, gender, race, religion, political persuasion, etc.

Problem solving 

• Identify and solve or report complex problems arising in the course of warehousing operations
• Monitor and anticipate problems that may occur in the course of warehousing operations including hazards and risks and take appropriate action to report or resolve the problems within limits of responsibility
• Manage the control of hazards and risks in a range of complex and diverse situations that may arise during warehousing operations
• Use mathematics to solve problems such as various calculations related to a wide range of warehousing operations.

Initiative and enterprise 

• Modify activities dependent on differing warehousing situations and contingencies
• Take appropriate initiatives in a diverse range of operational situations such as those above
• Manage the response to any changes in equipment, standard operating procedures and the working environment.

Planning and organising 

• Implement and monitor operational and emergency plans, systems and procedures
• Implement and monitor systems and procedures for maintaining compliance with regulations and codes of practice
• Monitor the implementation of the workplace security and safety management systems (where applicable)
• Monitor and evaluate operational performance and compliance
• Collect and interpret information needed when supervising warehousing operations
• Organise and plan own supervisory activities
• Manage time and priorities in the course of warehousing operations.

Self management 

• Interpret and apply relevant regulations and instructions
• Establish and follow own work plans and schedules
• Evaluate and monitor own work performance.

Learning 

• Organise learning and assessment activities for others in the workplace
• Manage adaptation of others in the workplace to any changes in warehousing and storage systems, equipment and procedures and the workplace operating environment
• Instruct, coach or mentor others in the workplace as required
• Contribute to the assessment of the competence of others in the workplace
• Assist in creating a learning environment in the workplace
• Adapt own competence in response to any changes in warehousing operations
• Update own knowledge and skills required for warehousing supervisory activities.

Technology 

• Use complex equipment and systems required during warehousing operations
• Implement and monitor operational and maintenance procedures and systems for equipment used during warehousing operations
• Implement and monitor the application of OH&S procedures when using warehousing equipment and facilities.

Field 

Unit 

F Safety Management 

TLIF1001A Follow occupational health and safety procedures

L Resource Management 

TLIL1001A Complete workplace orientation/induction procedures

Field 

Unit 

A Handling Cargo /Stock 

TLIA4025A Regulate temperature controlled stock

TLIA4028A Assess and monitor optimum stock levels

TLIA4031A Consolidate freight

TLIA4032A Organise transport of freight or goods

D Load Handling 

TLID2010A Operate a forklift

E Communication and Calculation 

TLIE4006A Collect, analyse and present workplace data and information

TLIE4013A Apply workplace statistics

F Safety Management 

TLIF3093A Implement chain of responsibility regulations

TLIF4007A Implement and coordinate accident-emergency procedures

TLIF4014A Develop and maintain a safe workplace

TLIF4094A Ensure compliance with chain of responsibility

G Teamwork 

TLIG4005A Organise transport workload

TLIG4006A Facilitate work teams

TLIG3002A Lead a work team or group

I Customer Service 

TLII4001A Coordinate quality customer service

TLII4005A Market services and products to clients

J Quality 

TLIJ3002A Apply quality systems

L Resource Management 

TLIL4005A Apply conflict/grievance resolution strategies

TLIL4009A Manage personal work priorities and professional development

TLIL4010A Assess and confirm customer transport requirements

TLIL4021A Coordinate the erection and dismantling of temporary storage facilities

TLIL4032A Implement equal employment equity strategies

TLIL4033A Promote effective workplace practice

TLIL4036A Develop rosters

TLIL4037A Apply and amend rosters

LIC Licensing Units 

TLILIC2001A Licence to operate a forklift truck

TLILIC2002A Licence to operate an order picking forklift truck

M Mentoring 

TLIM4004A Mentor individuals or small groups

P Administration and Finance 

TLIP4001A Develop plans to meet customer and organisation needs

TLIP4002A Facilitate and capitalise on change in the workplace

TLIP4005A Manage workplace information

TLIP4031A Maintain customer credit accounts and services

R Contract Procurement 

TLIR4001A Monitor supplier performance

TLIR4002A Source goods/services and evaluate contractors

U Environment 

TLIU4001A Implement and monitor environmental protection policies and procedures

TLIU4010A Develop workplace policy and procedures for sustainability

TLIU3011A Implement and monitor environmentally sustainable work practices