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Qualification details

TLI33121 - Certificate III in Rail Customer Service (Release 1)

Summary

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes TLI33118 - Certificate III in Rail Customer Service 06/Apr/2022

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 07/Apr/2022


Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnUsage RecommendationSort Table listing Units of Competency by the Usage Recommendation columnEssentialSort Table listing Units of Competency by the Essential column
TLIF3058 - Apply safeworking rules and regulations to rail functionsApply safeworking rules and regulations to rail functionsCurrentElective
TLIL3072 - Operate signal panel or equipmentOperate signal panel or equipmentCurrentElective
TLIC0005 - Close down rail traffic from autonomous operationsClose down rail traffic from autonomous operationsCurrentElective
TLIF0020 - Safely access the rail corridorSafely access the rail corridorCurrentElective
TLIO0004 - Maintain security of railway property and revenueMaintain security of railway property and revenueCurrentElective
TLIC0016 - Identify and respond to signals and trackside signsIdentify and respond to signals and trackside signsCurrentElective
TLIO3012 - Manage disruptive and/or unlawful behaviourManage disruptive and/or unlawful behaviourCurrentElective
TLIE3022 - Complete workplace documentsComplete workplace documentsCurrentCore
TLIF0027 - Perform lookout dutiesPerform lookout dutiesCurrentElective
TLIO0005 - Provide revenue protection measuresProvide revenue protection measuresCurrentElective
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 451799 Travel Attendants Nec 
ASCED Qualification/Course Field of Education Identifier 0807 Tourism 
Qualification/Course Level of Education Identifier 514 Certificate III 
Taxonomy - Industry Sector N/A Rail Transport 
Taxonomy - Occupation N/A Customer service assistant ,Customer Service Officer,Train Conductor,Passenger Service Officer,Station Officer,Passenger Service Attendant,Client Contact Officer (Customer Service) 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 451799 Travel Attendants Nec 27/May/2022 
ASCED Qualification/Course Field of Education Identifier 0807 Tourism 27/May/2022 
Qualification/Course Level of Education Identifier 514 Certificate III 07/Apr/2022 
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Modification History

Release 1 . This is a new release of this qualification in the TLI Transport and Logistics Training Package.

Qualification Description

This is a qualification for a person who is engaged in the rail customer service environment.

They may perform a broad range of skilled applications in a wide variety of contexts, which may involve application of some discretion and judgement in selecting equipment, services or contingency measures. It may also include responsibility for coordinating the work of others.

This qualification is aligned to the following defined roles:

  • passenger service officer
  • senior customer service assistant/officer
  • station manager
  • station officer
  • train conductor.

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

A total of 12 units of competency  comprising:

6 core units  listed below, plus 

1 elective unit  from Group A Work health and safety, plus 

5 general elective units  from Group B listed below.

Up to 2 of the general elective units  may be selected from any relevant nationally endorsed Training Package. The general elective units must contribute to the vocational outcomes of the qualification.

Where imported units are selected, care must be taken to ensure that all prerequisite units specified are complied with.

Core units 

SITXCOM005

Manage conflict

TLIB3118

Apply awareness of railway fundamentals

TLIE3022

Complete workplace documents

TLIF3085

Apply local incident response procedures

TLIG3003

Apply positive behaviours in the workplace

TLII3022

Provide customer service in rail operations

Group A : Work health  and safety 

TLIF0025

Follow work health and safety procedures

TLIF3003

Implement and monitor work health and safety procedures

Group B: General elective units 

BSBOPS304

Deliver and monitor a service to customers

BSBPEF301

Organise personal work priorities

HLTAID010

Provide basic emergency life support

HLTAID011

Provide First Aid

PSPGEN005

Participate in workplace change

PUAFER005

Operate as part of an emergency control organisation

TLIB0007

Respond and rectify rail traffic autonomous operations

TLIC0005

Close down rail traffic from autonomous operations

TLIC0006

Set up rail traffic for autonomous operation

TLIC0016

Identify and respond to signals and trackside signs

TLIF0008

Apply safety critical communications in the rail environment

TLIF0015

Recognise the impact of human capabilities/limitations on human performance in a rail environment

TLIF0020

Safely access the rail corridor

TLIF0027

Perform lookout duties

TLIF2010

Apply fatigue management strategies

TLIF2062

Apply awareness of safeworking rules and regulations

TLIF3058

Apply safeworking rules and regulations to rail functions

TLIG0002

Lead a work team

TLIL3072

Operate signal panel or equipment

TLIO0004

Maintain security of railway property and revenue

TLIO0005

Provide revenue protection measures

TLIO3012

Manage disruptive and/or unlawful behaviour

TLIP0002

Advise on and construct fares for customers

TLIP0003

Ensure the confidentiality, privacy and security of customer information

TLIU2012

Participate in environmentally sustainable work practices

TLIW2037

Clip and secure points

Qualification Mapping Information

This qualification replaces but is not equivalent to TLI33118 Certificate III in Rail Customer Service.

Links

Companion Volume Implementation Guide - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=df441c6e-213d-43e3-874c-0b3f7036d851