Qualification details

TLI33118 - Certificate III in Rail Customer Service (Release 1)

Summary

Releases:
ReleaseStatusRelease date
1 1 (this release)Current 13/Sep/2018

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes and is equivalent to TLI33115 - Certificate III in Rail Customer Service 12/Sep/2018


Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssential
BSBCUS201 - Deliver a service to customersDeliver a service to customers Core
BSBCUS301 - Deliver and monitor a service to customersDeliver and monitor a service to customers Elective
BSBWOR301 - Organise personal work priorities and developmentOrganise personal work priorities and development Elective
HLTAID002 - Provide basic emergency life supportProvide basic emergency life support Elective
HLTAID003 - Provide first aidProvide first aid Elective
PSPGEN005 - Participate in workplace changeParticipate in workplace change Elective
PUAWER005B - Operate as part of an emergency control organisationOperate as part of an emergency control organisation Elective
SITXCOM005 - Manage conflictManage conflict Core
TLIB3118 - Apply awareness of railway fundamentalsApply awareness of railway fundamentals Core
TLIC2078 - Identify and respond to signals and trackside signsIdentify and respond to signals and trackside signs Elective
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 451799 Travel Attendants Nec 
ASCED Qualification/Course Field of Education Identifier 0807 Tourism 
Qualification/Course Level of Education Identifier 514 Certificate III 
Taxonomy - Industry Sector N/A Rail Transport 
Taxonomy - Occupation N/A Station Manager,Station Officer,Senior Customer Service Assistant/Officer,Passenger Service Officer 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 451799 Travel Attendants Nec 13/Sep/2018 
ASCED Qualification/Course Field of Education Identifier 0807 Tourism 13/Sep/2018 
Qualification/Course Level of Education Identifier 514 Certificate III 13/Sep/2018 
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Modification History

Release 1. This is a new release of this qualification in the TLI Transport and Logistics Training Package.

Qualification Description

This is a qualification for a person who is engaged in the rail customer service environment.

They may perform a broad range of skilled applications in a wide variety of contexts, which may involve application of some discretion and judgement in selecting equipment, services or contingency measures. It may also include responsibility for coordinating the work of others. Job roles

This qualification is aligned to the following defined roles:

  • Passenger Service Officer
  • Senior Customer Service Assistant/Officer
  • Station Manager
  • Station Officer.

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

A total of 12 units of competency comprising:

8 core units listed below plus

  • 4 general elective units from the general elective units listed below. Up to 2 of the general elective units may be selected from any relevant nationally endorsed Training Package. The general elective units must contribute to the vocational outcomes of the qualification.

Where imported units are selected, care must be taken to ensure that all prerequisite units specified are complied with.

Core units 

BSBCUS201

Deliver a service to customers

SITXCOM005

Manage conflict

TLIB3118

Apply awareness of railway fundamentals

TLIE3022

Complete workplace documents

TLIF3003

Implement and monitor work health and safety procedures

TLIF3085

Apply local incident response procedures

TLIG3003

Apply positive behaviours in the workplace

TLIJ3002

Apply quality systems

General elective units 

BSBCUS301

Deliver and monitor a service to customers

BSBWOR301

Organise personal work priorities and development

HLTAID002

Provide basic emergency life support

HLTAID003

Provide first aid

PSPGEN005

Participate in workplace change

PUAWER005B

Operate as part of an emergency control organisation

TLIC2078

Identify and respond to signals and trackside signs

TLIF2010

Apply fatigue management strategies

TLIF2062

Apply awareness of safeworking rules and regulations

TLIF2080

Safely access the rail corridor

TLIF2081

Perform lookout duties

TLIF3058

Apply safeworking rules and regulations to rail functions

TLIG3002

Lead a work team or group

TLIL3072

Operate signal panel or equipment

TLIO2011

Provide revenue protection measures

TLIO3012

Manage disruptive and/or unlawful behaviour

TLIO3015

Maintain security of railway property and revenue

TLIP2039

Ensure the confidentiality, privacy and security of customer information

TLIP3034

Advise on and construct fares for passengers

TLIU2012

Participate in environmentally sustainable work practices

TLIW2037

Clip and secure points

Qualification Mapping Information

This qualification replaces and is equivalent to TLI33115 Certificate III in Rail Customer Service.

Links

Companion Volume Implementation Guide - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=df441c6e-213d-43e3-874c-0b3f7036d851

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