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Qualification details

TLI33115 - Certificate III in Rail Customer Service (Release 2)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Supersedes and is equivalent to TLI33113 - Certificate III in Rail Customer Service 18/Oct/2015
Is superseded by and equivalent to TLI33118 - Certificate III in Rail Customer Service 12/Sep/2018

Releases:
ReleaseRelease date
2 (this release) 04/Jul/2018
(View details for release 1) 19/Oct/2015


Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnUsage RecommendationSort Table listing Units of Competency by the Usage Recommendation columnEssentialSort Table listing Units of Competency by the Essential column
TLIF3058 - Apply safeworking rules and regulations to rail functionsApply safeworking rules and regulations to rail functionsCurrentElective
TLIL3072 - Operate signal panel or equipmentOperate signal panel or equipmentCurrentElective
PUAWER005B - Operate as part of an emergency control organisationOperate as part of an emergency control organisationSupersededElective
TLIO3012 - Manage disruptive and/or unlawful behaviourManage disruptive and/or unlawful behaviourCurrentElective
TLIP3034 - Advise on and construct fares for customersAdvise on and construct fares for customersSupersededElective
TLIO2011 - Provide revenue protection measuresProvide revenue protection measuresSupersededElective
TLIF2081 - Perform lookout dutiesPerform lookout dutiesSupersededElective
TLIE3022 - Complete workplace documentsComplete workplace documentsCurrentCore
SITXCOM401 - Manage conflictManage conflictSupersededCore
TLIF2080 - Safely access the rail corridorSafely access the rail corridorSupersededElective
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 451799 Travel Attendants Nec 
ASCED Qualification/Course Field of Education Identifier 0807 Tourism 
Qualification/Course Level of Education Identifier 514 Certificate III 
Taxonomy - Industry Sector N/A Rail Transport 
Taxonomy - Occupation N/A Senior Customer Service Assistant/Officer,Passenger Service Officer,Station Manager,Station Officer 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 451799 Travel Attendants Nec 29/Apr/2016 
ASCED Qualification/Course Field of Education Identifier 0807 Tourism 29/Apr/2016 
Qualification/Course Level of Education Identifier 514 Certificate III 19/Oct/2015 
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Modification History

Release 2.  This is the second release of this qualification in the TLI Transport and Logistics Training Package. The following modifications have been made:

  • TLIF0008 Apply safety critical communications in the rail environment added to general elective units
  • Imported units updated.

Release 1.  This is the first release of this qualification in the TLI Transport and Logistics Training Package.

Qualification Description

This is a qualification for a person who is engaged in the rail customer service environment.

They may perform a broad range of skilled applications in a wide variety of contexts, which may involve application of some discretion and judgement in selecting equipment, services or contingency measures. It may also include responsibility for coordinating the work of others.

Job roles 

This qualification is aligned to the following defined roles:

  • Passenger Service Officer
  • Senior Customer Service Assistant/Officer
  • Station Manager
  • Station Officer.

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

A total of 12 units  of competency comprising:

8 core units  listed below plus 

  • 4 general elective units  from the general elective units  listed below. Up to 2 of the general elective units  may be selected from any relevant nationally endorsed Training Package. The general elective units must contribute to the vocational outcomes of the qualification.
  • Where imported units are selected, care must be taken to ensure that all prerequisite units specified are complied with.

Core units 

BSBCUS201

Deliver a service to customers

SITXCOM401

Manage conflict

TLIB3118

Apply awareness of railway fundamentals

TLIE3022

Complete workplace documents

TLIF3003

Implement and monitor work health and safety procedures

TLIF3085

Apply local incident response procedures

TLIG3003

Apply positive behaviours in the workplace

TLIJ3002

Apply quality systems

General elective units 

BSBCUS301

Deliver and monitor a service to customers

BSBWOR301

Organise personal work priorities and development

HLTAID002

Provide basic emergency life support

HLTAID003

Provide first aid

PSPGEN005

Participate in workplace change

PUAWER005B

Operate as part of an emergency control organisation

TLIC2078

Identify and respond to signals and trackside signs

TLIF0008

Apply safety critical communications in the rail environment

TLIF2010

Apply fatigue management strategies

TLIF2062

Apply awareness of safeworking rules and regulations

TLIF2080

Safely access the rail corridor

TLIF2081

Perform lookout duties

TLIF3058

Apply safeworking rules and regulations to rail functions

TLIG3002

Lead a work team or group

TLIL3072

Operate signal panel or equipment

TLIO2011

Provide revenue protection measures

TLIO3012

Manage disruptive and/or unlawful behaviour

TLIO3015

Maintain security of railway property and revenue

TLIP2039

Ensure the confidentiality, privacy and security of customer information

TLIP3034

Advise on and construct fares for customers

TLIU2012

Participate in environmentally sustainable work practices

TLIW2037

Clip and secure points

Qualification Mapping Information

This qualification replaces and is equivalent to TLI33113 Certificate III in Rail Customer Service.

Links

Companion Volume Implementation Guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=df441c6e-213d-43e3-874c-0b3f7036d851