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Qualification details

TLI22315 - Certificate II in Rail Customer Service (Release 1)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Supersedes and is equivalent to TLI22313 - Certificate II in Rail Customer ServiceUpdated to align with the Standards for Training Packages. 18/Oct/2015
Is superseded by and equivalent to TLI22318 - Certificate II in Rail Customer Service 03/Jul/2018

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 19/Oct/2015


Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssentialSort Table listing Units of Competency by the Essential column
TLIE2008 - Process workplace documentationProcess workplace documentationCore
TLIF1001 - Follow work health and safety proceduresFollow work health and safety proceduresCore
TLIF2006 - Apply accident-emergency proceduresApply accident-emergency proceduresElective
TLIE2007 - Use communications systemsUse communications systemsCore
TLIG2007 - Work in a socially diverse environmentWork in a socially diverse environmentElective
TLIL2048 - Prepare for train departurePrepare for train departureElective
CHCCCS020 - Respond effectively to behaviours of concernRespond effectively to behaviours of concernElective
SITHFAB201 - Provide responsible service of alcoholProvide responsible service of alcoholElective
TLIP3034 - Advise on and construct fares for customersAdvise on and construct fares for customersElective
TLIO2011 - Provide revenue protection measuresProvide revenue protection measuresElective
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 899917 Railways Assistant 
ASCED Qualification/Course Field of Education Identifier 0807 Tourism 
Qualification/Course Level of Education Identifier 521 Certificate II 
Taxonomy - Industry Sector N/A Rail Transport 
Taxonomy - Occupation N/A Railway Station Assistant,Booking Clerk,Train Buffet Operator,Train Conductor,Passenger Service Officer,Customer Service Attendant/Assistant 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 899917 Railways Assistant 29/Apr/2016 
ASCED Qualification/Course Field of Education Identifier 0807 Tourism 29/Apr/2016 
Qualification/Course Level of Education Identifier 521 Certificate II 19/Oct/2015 
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Modification History

Release 1. This is the first release of this qualification in the TLI Transport and Logistics Training Package.

Qualification Description

This is a qualification for a person engaged in operations within the rail customer service environment undertaking a range of tasks involving known routines and procedures, and taking some responsibility for the quality of work outcomes.

Job roles 

The TLI22315 Certificate II in Rail Customer Service qualification is aligned to the following defined roles:

  • Booking clerk
  • Customer service attendant/assistant
  • Passenger service officer
  • Station assistant/officer
  • Train buffet operator
  • Train conductor.

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

A total of 12 units  of competency comprising:

8 core units  listed below plus 

4 general elective units  from the general elective units  listed below. Up to 2 of the general elective units  may be selected from any relevant nationally endorsed Training Package. The general elective units must contribute to the vocational outcomes of the qualification

Where imported units are selected, care must be taken to ensure that all prerequisite units specified are complied with.

Core units 

TLIB3118

Apply awareness of railway fundamentals

TLIE1003

Participate in basic workplace communication

TLIE2007

Use communications systems

TLIE2008

Process workplace documentation

TLIF1001

Follow work health and safety procedures

TLIG1001

Work effectively with others

TLII2020

Provide assistance to customers with specific needs

TLII3022

Provide customer service in rail operations

General elective units 

BSBCUS201

Deliver a service to customers

CHCCCS020

Respond effectively to behaviours of concern

HLTAID002

Provide basic emergency life support

HLTAID003

Provide first aid

SITHFAB201

Provide responsible service of alcohol

SITXFSA101

Use hygienic practices for food safety

TLIB1024

Clean transportation units and facilities for passenger use

TLIC2078

Identify and respond to signals and trackside signs

TLID1001

Shift materials safely using manual handling methods

TLIE1005

Carry out basic workplace calculations

TLIF2006

Apply accident-emergency procedures

TLIF2010

Apply fatigue management strategies

TLIF2018

Operate firefighting equipment

TLIF2062

Apply awareness of safeworking rules and regulations

TLIF2080

Safely access the rail corridor

TLIG2007

Work in a socially diverse environment

TLIK2003

Apply keyboard skills

TLIK2010

Use infotechnology devices in the workplace

TLIL2048

Prepare for train departure

TLIO2011

Provide revenue protection measures

TLIP2038

Conduct, balance and secure financial transactions

TLIP2039

Ensure the confidentiality, privacy and security of customer information

TLIP3034

Advise on and construct fares for passengers

TLIU2012

Participate in environmentally sustainable work practices

Qualification Mapping Information

This qualification replaces and is equivalent to TLI22313 Certificate II in Rail Customer Service.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=df441c6e-213d-43e3-874c-0b3f7036d851