Qualification details

TLI21610 - Certificate II in Warehousing Operations (Release 5)


Usage recommendation:
Supersedes TLI20107 - Certificate II in Transport and Logistics (Warehousing and Storage) 06/Mar/2011
Is superseded by TLI21616 - Certificate II in Warehousing Operations 28/Feb/2016

ReleaseRelease date
5 (this release) 17/Feb/2014
(View details for release 4) 21/Apr/2013
(View details for release 3) 02/Feb/2012
(View details for release 2) 15/Jul/2011
(View details for release 1) 07/Mar/2011


SchemeCodeClassification value
ANZSCO Identifier 741111 Storeperson 
ASCO (occupation type) Identifier 7993-11 Storeperson 
ASCED Qualification/Course Field of Education Identifier 0899 Other Management And Commerce 
Qualification/Course Level of Education Identifier 521 Certificate II 
Taxonomy - Industry Sector N/A Warehousing and Storage 
Taxonomy - Occupation N/A Dock Hand 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 741111 Storeperson 02/Sep/2011 
ASCO (occupation type) Identifier 7993-11 Storeperson 02/Sep/2011 
ASCED Qualification/Course Field of Education Identifier 0899 Other Management And Commerce 02/Sep/2011 
Qualification/Course Level of Education Identifier 521 Certificate II 07/Mar/2011 
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Modification History

Release 4 - One imported unit updated to current version. Equivalent.


Rationale :

A general qualification for the Warehousing and Storage Industry. Successful completion will require competency in units that relate to work defined as aligned at AQF Level 2.

Performance of a prescribed range of functions involving known routines and procedures and some accountability for the quality of outcomes.

Pathways Information

Not Applicable

Licensing/Regulatory Information

Not Applicable

Entry Requirements

Entry requirements :

There are no entry requirements for this qualification.

Employability Skills Summary

Employability Skills Summary for 

TLI21610 Certificate II in Warehousing Operations 

The following table contains a summary of the employability skills as identified by the Transport and Logistics Industry for this qualification. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that may vary depending on packaging options.

Employability Skill 

Industry /enterprise requirements for this qualification include :


  • Use communication systems and procedures required for warehousing operations
  • Read and interpret relevant regulations, instructions, signs and labels applicable to warehousing operations
  • Speak clearly and directly on matters related to warehousing operations
  • Write documents as part of duties, including completion of relevant forms and incident reports
  • Negotiate complex issues with others in the course of warehousing operations
  • Recognise and interpret non-verbal signs, signals and behaviour
  • Use relevant communication equipment.


  • Collaborate with others in the course of warehousing operations
  • Contribute to the resolution of any interpersonal conflicts that may arise during warehousing operations
  • Assist other team members to achieve and maintain competence where applicable
  • Avoid and prevent the harassment of others in the workplace
  • Work with persons of different ages, gender, race, religion, political persuasion, etc.

Problem solving 

  • Identify and solve or report problems arising in the course of warehousing operations
  • Monitor and anticipate problems that may occur in the course of warehousing operations including hazards and risks and take appropriate action to report or resolve the problems within limits of responsibility
  • Manage hazards and risks in a range of warehousing situations and take appropriate precautions
  • Use mathematics to solve problems such as various calculations involved in warehousing operations.

Initiative and enterprise 

  • Modify activities dependent on differing situations and contingencies that may arise during warehouse operations
  • Take appropriate initiatives in a range of diverse operational situations such as those above
  • Respond appropriately to any changes in equipment, standard operating procedures and the working environment.

Planning and organising 

  • Follow and apply operational and emergency plans, systems and procedures
  • Check own compliance with regulations and codes of practice
  • Implement the workplace security and safety management systems
  • Check own operational performance
  • Collect and interpret information needed in the course of warehousing operations
  • Organise and plan own work activities
  • Manage time and priorities in the course of road transport operations.

Self management 

  • Interpret and apply regulations, standard operating procedures and instructions
  • Establish and follow own work plans and schedules
  • Monitor and evaluate own work performance.


  • Adapt own competence in response to any changes in warehousing and storage operations
  • Assist others in the workplace to develop their competence
  • Update own knowledge and skills required for warehousing and storage activities.


  • Use the equipment and materials required during warehousing and storage operations
  • Follow and apply operational and servicing instructions for equipment used during warehousing and storage operations
  • Follow and apply OH&S procedures when using warehousing and storage equipment and facilities.

Packaging Rules

Requirements for completion of the qualification :

A successful assessment outcome for a total 15 units of competency , comprising:

  • 2 core units  listed below


  • 13 elective units  which may be taken from the elective units listed below or may include up to 3 units  drawn with appropriate contextualisation from qualifications at the same level or one higher in this Training Package or any other endorsed Training Package or accredited course.

Where imported units are selected, care must be taken to ensure that all pre-requisites specified are complied with.

Core units :



F Safety Management 

TLIF1001A Follow occupational health and safety procedures

L Resource Management 

TLIL1001A Complete workplace orientation/induction procedures

Elective units :



A Handling Cargo /Stock 

TLIA2003A Connect and disconnect reefer units

TLIA2009A Complete and check import/export documentation

TLIA2011A Package goods

TLIA2012A Pick and process orders

TLIA2013A Receive goods

TLIA2014A Use product knowledge to complete work operations

TLIA3017A Identify products and store to specifications

TLIA2020A Replenish stock

TLIA2021A Despatch stock

TLIA2022A Participate in stocktakes

TLIA2041A Manually sort mail and parcels

TLIA2042A Despatch mail

TLIA2043A Consolidate mail

TLIA2044A Carry out delivery operations

TLIA2045A Process international parcels and letters

TLIA2046A Process parcels and letters

TLIA2047A Stream mail

B Equipment Checking and Maintenance 

TLIB2001A Check and assess operational capabilities of equipment

TLIB2009A Check conveyor operational status

TLIB2029B Use and maintain minor mechanical equipment

TLIB1030A Undertake general site maintenance

TLIB1028A Maintain and use hand tools

C Vehicle Operation 

TLIC1051A Operate commercial vehicle

D Load Handling 

TLID2003A Handle dangerous goods/hazardous substances

TLID2004A Load and unload goods/cargo

TLID2010A Operate a forklift

TLID2012A Operate specialised load shifting equipment

TLID2013A Move materials mechanically using automated equipment

TLID2016A Load and unload explosives and dangerous goods

TLID2021A Use specialised bulk transfer equipment (dry)

TLID2022A Conduct weighbridge operations

TLID2045A Operate specialised light load shifting equipment

TLID2047A Prepare cargo for transfer with slings

E Communication and Calculation 

TLIE2001A Present routine workplace information

TLIE2007A Use communication systems

TLIE2008A Process workplace documentation

F Safety Management 

TLIF2006A Apply accident-emergency procedures

TLIF2010A Apply fatigue management strategies

TLIF2012A Apply safe procedures when handling/transporting dangerous goods or explosives

TLIF2018A Operate firefighting equipment

TLIF2092A Demonstrate awareness of chain of responsibility regulations

G Teamwork 

TLIG2007A Work in a socially diverse environment

H Route Planning and Navigation 

TLIH2001A Interpret road maps and navigate pre-determined routes

TLIH2003A Prioritise courier/delivery operations

I Customer Service 

BSBCUS201B Deliver a service to customers

J Quality 

TLIJ2001A Apply quality procedures

TLIJ2003A Apply grain protection measures

TLIJ2004A Implement grain monitoring measures

K Technology 

TLIK2010A Use infotechnology devices in the workplace

TLIK2003A Apply keyboard skills

TLIK2007A Perform electronic data interchange (EDI) to transmit shipping documentation

L Resource Management 

TLIL2008A Complete routine administrative tasks

TLIL2031A Monitor and process attendance records

LIC Licensing Units 

TLILIC2001A Licence to operate a forklift truck

TLILIC2002A Licence to operate an order picking forklift truck

O Security 

TLIO2013A Administer the security of assets and facilities

TLIO2021A Follow security procedures when working with goods and cargo

P Administration and Finance 

TLIP2014A Capture records into a records keeping system

TLIP2017A Maintain control of records

TLIP2018A Provide information from and about records

TLIP2024A Conduct financial transactions

TLIP2029A Prepare and process financial documents

TLIP2032A Maintain petty cash account

TLIP2033A Sell products and services

U Environment 

TLIU1009A Monitor plant and equipment in an environmentally sustainable manner

TLIU2012A Participate in environmentally sustainable work practices

W Equipment and Systems Operations 

TLIW2017A Cut and join materials

TLIW2020A Undertake pallet repairs

TLIW2021A Clean and inspect pallets

TLIW2023A Manufacture pallets using manual methods