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Unit of competency details

THTGTM01B - Carry out general maintenance (Release 1)

Summary

Usage recommendation:
Deleted
The Deleted usage recommendation was implemented on 13 June 2017 to describe training components that have no replacement. Enrolments in training components and statements of attainment or qualifications issued before 13 June 2017 are valid. For any components marked as deleted after 13 June 2017, the applicable transition/teach-out periods apply. For specific questions regarding the enrolment, delivery or issuance of a statement of attainment/qualification, please contact your training regulator.
Mapping:
MappingNotesDate
DeletedDeleted from THT02 Tourism Training Package (Superseded by SIT07)05/Jun/2008
Supersedes THTGTM01A - Carry out general maintenance22/Jan/2002

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 23/Jan/2002

Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 030717 Plant And Machine Operations  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 030717 Plant And Machine Operations  23/Jan/2002 
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Modification History

Not applicable.

Unit Descriptor

This unit deals with the skills and knowledge required to carry out general routine maintenance activities in tourism or hospitality enterprises.

This unit deals with the skills and knowledge required to carry out general routine maintenance activities in tourism or hospitality enterprises

Application of the Unit

Not applicable.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Not applicable.

Elements and Performance Criteria Pre-Content

Not applicable.

Elements and Performance Criteria

Elements and Performance Criteria 

Element 

Performance Criteria 

1

Perform maintenance tasks

1.1

Respond promptly to requests for routine maintenance assistance.

1.2

Select and use appropriate equipment safely and according to manufacturer's instructions.

1.3

Carry out maintenance tasks correctly and promptly, in accordance with enterprise policy and procedures.

1.4

Carry out maintenance tasks according to required schedules and priorities.

1.5

Carry out maintenance tasks with minimum disruption to customers and colleagues.

1.6

Enclose or isolate work areas where appropriate to ensure safety of customers and colleagues, using warning signage where required.

1.7

Complete tasks in accordance with quality requirements.

1.8

Clean work areas on completion of work.

1.9

Identify problems requiring specialist assistance and seek help from the appropriate supervisor or tradesperson.

2

Maintain and store equipment

2.1

Identify problems or faults and report them to the appropriate supervisor or tradesperson.

2.2

Carry out basic maintenance on equipment on a regular basis, according to enterprise procedure.

2.3

Store equipment in designated areas.

2.4

Store equipment in accordance with manufacturer's specifications, enterprise requirements and occupational health and safety standards.

3

Perform administrative tasks

3.1

Interpret maintenance requests accurately.

3.2

Clarify instructions with persons making a request, when required.

3.3

Complete work report forms and other required documentation accurately.

3.4

Forward documentation to the appropriate person, as required.

4

Assist in special projects

4.1

Carry out work on special projects correctly, under the direction of the appropriate specialist or supervisor.

4.2

Undertake liaison with other project members to ensure effective co-ordination of tasks within the total project.

5

Liaise with contractors

5.1

Establish and maintain contact with appropriate contractors to ensure effective co-ordination of maintenance work.

5.2

Provide assistance and information to contractors when required.

5.3

Relay accurate information between contractors and maintenance supervisors when required.

Required Skills and Knowledge

Not applicable.

Evidence Guide

Essential Knowledge and Skills to be Assessed 

The following skills and knowledge must be assessed as part of this unit:

safety and emergency procedures related to all general routine maintenance activities, including safe use of tools and equipment

selection, use and care of commonly used maintenance tools and equipment

general maintenance techniques

principles of planned, preventative maintenance

commonly used maintenance materials

environmental issues and legislation affecting general maintenance

customer service skills.

Linkages to Other Units 

There is a link between this unit and the following unit, and combined training and assessment may be appropriate:

THTGTM02B Carry out grounds maintenance

Critical Aspects of Assessment 

Evidence of the following is critical:

ability to operate and use equipment safely and correctly

ability to perform a range of routine maintenance tasks within timeframes acceptable to the enterprise

ability to document maintenance

ability to liaise with contractors

knowledge of general procedures and requirements that apply to routine maintenance work.

Context of Assessment and Resource Implications 

Assessment must ensure:

access to all equipment required for routine maintenance in the relevant work context.

project or workplace activities that allow completion of real maintenance activities

completion of maintenance activities within timeframes acceptable to the enterprise and which reflect standard workplace practice.

Assessment Methods 

Assessment methods must be chosen to ensure that a full range of maintenance skills can be practically demonstrated. Methods must include assessment of knowledge as well as assessment of practical skills.

The following examples are appropriate for this unit:

direct observation of the candidate completing maintenance tasks

oral or written questions to assess knowledge of maintenance techniques and tools/equipment

evaluation of work completed by the candidate

review of maintenance documentation completed by the candidate

review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.

Key Competencies in this Unit 

Key Competencies are an integral part of all workplace competencies. The table below describes those applicable to this unit. Trainers and assessors should ensure that they are addressed in training and assessment.

Level 1 = Perform Level 2 = Administer and Manage Level 3 = Design and Evaluate

Key Competencies 

Collecting , Organising and Analysing Information 

For example:

Responding to instructions and requests for maintenance

Seeking out and reviewing information related to work activities (1)

Communicating Ideas and Information 

For example:

Receiving, following and giving instructions and information to others

Communicating with colleagues and contractors (1)

Planning and Organising Activities 

For example:

Planning, organising and prioritising work tasks and responsibilities according to standard maintenance schedules and timeframes

Making arrangements with contractors, colleagues and departments or sections (1)

Working with Others and in Teams 

For example:

Working co-operatively with colleagues in completing maintenance activities

Clarifying personal responsibilities (1)

Using Mathematical Ideas and Techniques 

For example:

Calculating quantities of materials required for maintenance and special projects (1)

Solving Problems 

For example:

Dealing with hazards

Assessing routine and non-routine maintenance (1)

Using Technology 

For example:

Using equipment requiring adjustment and modulation (1)

Essential Knowledge and Skills to be Assessed 

The following skills and knowledge must be assessed as part of this unit:

safety and emergency procedures related to all general routine maintenance activities, including safe use of tools and equipment

selection, use and care of commonly used maintenance tools and equipment

general maintenance techniques

principles of planned, preventative maintenance

commonly used maintenance materials

environmental issues and legislation affecting general maintenance

customer service skills.

Linkages to Other Units 

There is a link between this unit and the following unit, and combined training and assessment may be appropriate:

THTGTM02B Carry out grounds maintenance

Critical Aspects of Assessment 

Evidence of the following is critical:

ability to operate and use equipment safely and correctly

ability to perform a range of routine maintenance tasks within timeframes acceptable to the enterprise

ability to document maintenance

ability to liaise with contractors

knowledge of general procedures and requirements that apply to routine maintenance work.

Context of Assessment and Resource Implications 

Assessment must ensure:

access to all equipment required for routine maintenance in the relevant work context.

project or workplace activities that allow completion of real maintenance activities

completion of maintenance activities within timeframes acceptable to the enterprise and which reflect standard workplace practice.

Assessment Methods 

Assessment methods must be chosen to ensure that a full range of maintenance skills can be practically demonstrated. Methods must include assessment of knowledge as well as assessment of practical skills.

The following examples are appropriate for this unit:

direct observation of the candidate completing maintenance tasks

oral or written questions to assess knowledge of maintenance techniques and tools/equipment

evaluation of work completed by the candidate

review of maintenance documentation completed by the candidate

review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.

Key Competencies in this Unit 

Key Competencies are an integral part of all workplace competencies. The table below describes those applicable to this unit. Trainers and assessors should ensure that they are addressed in training and assessment.

Level 1 = Perform Level 2 = Administer and Manage Level 3 = Design and Evaluate

Key Competencies 

Collecting , Organising and Analysing Information 

For example:

Responding to instructions and requests for maintenance

Seeking out and reviewing information related to work activities (1)

Communicating Ideas and Information 

For example:

Receiving, following and giving instructions and information to others

Communicating with colleagues and contractors (1)

Planning and Organising Activities 

For example:

Planning, organising and prioritising work tasks and responsibilities according to standard maintenance schedules and timeframes

Making arrangements with contractors, colleagues and departments or sections (1)

Working with Others and in Teams 

For example:

Working co-operatively with colleagues in completing maintenance activities

Clarifying personal responsibilities (1)

Using Mathematical Ideas and Techniques 

For example:

Calculating quantities of materials required for maintenance and special projects (1)

Solving Problems 

For example:

Dealing with hazards

Assessing routine and non-routine maintenance (1)

Using Technology 

For example:

Using equipment requiring adjustment and modulation (1)

Range Statement

This unit may apply to any sector of the tourism and hospitality industry but has particular relevance for attractions and theme parks, hotels and motels. The following explanations identify how this unit may be applied in different workplaces and circumstances.

Routine maintenance tasks may include :

simple repairs

routine servicing of equipment

painting and decorating

minor demolition.

Special projects may include :

construction of new attractions

landscaping

major demolition.

Appropriate equipment may include :

hand tools and implements

electrical tools and equipment

painting requisites

earthmoving machinery.

Problems requiring specialist assistance include :

major breakdowns in plant and equipment

blasting

drilling

non-routine and contract servicing

servicing of specialist equipment.

Work report forms and other required documentation may include :

job sheets

maintenance books, sheets and schedules

sign-off sheets

requisitions and orders

audits.

Contractors may include :

tradespeople such as electricians, engineers, carpenters, plumbers, landscape architects, gardeners

labourers.

Quality requirements may include :

standards and guidelines for external accreditation

enterprise standards and requirements

audits and reports.

This unit may apply to any sector of the tourism and hospitality industry but has particular relevance for attractions and theme parks, hotels and motels. The following explanations identify how this unit may be applied in different workplaces and circumstances.

Routine maintenance tasks may include :

simple repairs

routine servicing of equipment

painting and decorating

minor demolition.

Special projects may include :

construction of new attractions

landscaping

major demolition.

Appropriate equipment may include :

hand tools and implements

electrical tools and equipment

painting requisites

earthmoving machinery.

Problems requiring specialist assistance include :

major breakdowns in plant and equipment

blasting

drilling

non-routine and contract servicing

servicing of specialist equipment.

Work report forms and other required documentation may include :

job sheets

maintenance books, sheets and schedules

sign-off sheets

requisitions and orders

audits.

Contractors may include :

tradespeople such as electricians, engineers, carpenters, plumbers, landscape architects, gardeners

labourers.

Quality requirements may include :

standards and guidelines for external accreditation

enterprise standards and requirements

audits and reports.

Unit Sector(s)

Not applicable.