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Unit of competency details

THTFME09A - Develop and update knowledge of protocol (Release 1)

Summary

Usage recommendation:
Deleted
The Deleted usage recommendation was implemented on 13 June 2017 to describe training components that have no replacement. Enrolments in training components and statements of attainment or qualifications issued before 13 June 2017 are valid. For any components marked as deleted after 13 June 2017, the applicable transition/teach-out periods apply. For specific questions regarding the enrolment, delivery or issuance of a statement of attainment/qualification, please contact your training regulator.
Mapping:
MappingNotesDate
DeletedDeleted from THT02 Tourism Training Package (Superseded by SIT07)05/Jun/2008

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 23/Jan/2002

Qualifications that include this unit

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CUV40503 - Certificate IV in Arts AdministrationCertificate IV in Arts Administration
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RGR30308 - Certificate III in Racing Services (Racing Administration)Certificate III in Racing Services (Racing Administration)1-3 
THT40202 - Certificate IV in Tourism (Operations)Certificate IV in Tourism (Operations)
THT50302 - Diploma of Tourism (Operations Management)Diploma of Tourism (Operations Management)
RGR30408 - Certificate III in Racing Services (Cadet Steward)Certificate III in Racing Services (Cadet Steward)1-3 
THT20502 - Certificate II in Tourism (Operations)Certificate II in Tourism (Operations)
THT31002 - Certificate III in Tourism (Operations)Certificate III in Tourism (Operations)
THT60102 - Advanced Diploma of Tourism ManagementAdvanced Diploma of Tourism Management
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Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 23/Jan/2002 
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Modification History

Not applicable.

Unit Descriptor

This unit deals with the skills and knowledge required to develop and apply knowledge of protocol to a range of tourism and hospitality related activities. It is particularly relevant to those involved in the management and operation of events, including functions.

This unit deals with the skills and knowledge required to develop and apply knowledge of protocol to a range of tourism and hospitality related activities. It is particularly relevant to those involved in the management and operation of events, including functions

Application of the Unit

Not applicable.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Not applicable.

Elements and Performance Criteria Pre-Content

Not applicable.

Elements and Performance Criteria

Elements and Performance Criteria 

Element 

Performance Criteria 

1

Seek information on appropriate protocol

1.1

Identify sources of accurate information on protocol correctly.

1.2

Access relevant protocol information in response to workplace needs.

2

Integrate appropriate protocol procedures into work activities

2.1

Identify the areas of work activity that require appropriate use of protocol in a timely manner.

2.2

Integrate the correct use of protocol into work activities.

2.3

Liaise with colleagues and other stakeholders to determine appropriate protocol requirements.

2.4

Provide appropriate information on protocol to relevant colleagues and stakeholders.

3

Update knowledge of protocol

3.1

Identify and use opportunities to update protocol knowledge.

3.2

Share updated knowledge with customers and colleagues as appropriate and incorporate into day-to-day working activities.

Required Skills and Knowledge

Not applicable.

Evidence Guide

Essential Knowledge and Skills to be Assessed 

The following knowledge and skills must be assessed as part of this unit:

the importance and role of protocol in different events and situations

key sources of information on protocol

main types of civic functions held in Australia

the Australian Honours system including order of precedence, ranks and forms of address and wearing of honours and medals

appropriate protocols for the involvement of indigenous Australians and other cultural groups in events

correct use of national and State symbols including flags, anthems and military salutes

forms of address for different VIPs and dignitaries, both for written correspondence and in oral communication

protocol procedures for different types of function including:

invitations to VIPs

arrival procedures, including for heads of state or government officials

introduction protocols and order of speakers

order of precedence for official guests

seating arrangements

dress styles.

Linkages to Other Units 

This unit underpins effective performance in a range of event management and other roles within the tourism and hospitality industries. As such combined training and assessment with other units may be appropriate.

Critical Aspects of Assessment 

Evidence of the following is critical:

knowledge of where to source accurate information on protocol for specific situations

knowledge of protocols as specified under Essential Knowledge and Skills.

Context of Assessment and Resource Implications 

Assessment must ensure:

project or work activities that allow the candidate to apply protocol knowledge to specific event management, tourism or hospitality situations.

Assessment Methods 

Assessment methods must be chosen to ensure that knowledge of protocol can be practically demonstrated. Methods must include assessment of knowledge as well as assessment of practical skills.

The following examples are appropriate for this unit:

case studies and projects to assess ability to apply knowledge of protocol to different workplace situations

oral or written questions to assess knowledge of protocol for different situations

review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.

Key Competencies 

Key Competencies are an integral part of all workplace competencies. The table below describes those applicable to this unit. Trainers and assessors should ensure that they are addressed in training and assessment.

Level 1 = Perform Level 2 = Administer and Manage Level 3 = Design and Evaluate

Key Competencies 

Collecting , Organising and Analysing Information 

For example:

Determining the protocol information required for a particular event (2)

Communicating Ideas and Information 

For example:

Advising colleagues about protocol requirements for a given event (1)

Planning and Organising Activities 

For example:

Integrating protocol into event organisation activities (1)

Working with Others and in Teams 

For example:

Liaising with protocol officers from a government department (1)

Using Mathematical Ideas and Techniques 

Not Applicable

Solving Problems 

For example:

Finding protocol information in relation to a totally unknown situation (1)

Using Technology 

For example:

Using the Internet to source protocol information (1)

Essential Knowledge and Skills to be Assessed 

The following knowledge and skills must be assessed as part of this unit:

the importance and role of protocol in different events and situations

key sources of information on protocol

main types of civic functions held in Australia

the Australian Honours system including order of precedence, ranks and forms of address and wearing of honours and medals

appropriate protocols for the involvement of indigenous Australians and other cultural groups in events

correct use of national and State symbols including flags, anthems and military salutes

forms of address for different VIPs and dignitaries, both for written correspondence and in oral communication

protocol procedures for different types of function including:

invitations to VIPs

arrival procedures, including for heads of state or government officials

introduction protocols and order of speakers

order of precedence for official guests

seating arrangements

dress styles.

Linkages to Other Units 

This unit underpins effective performance in a range of event management and other roles within the tourism and hospitality industries. As such combined training and assessment with other units may be appropriate.

Critical Aspects of Assessment 

Evidence of the following is critical:

knowledge of where to source accurate information on protocol for specific situations

knowledge of protocols as specified under Essential Knowledge and Skills.

Context of Assessment and Resource Implications 

Assessment must ensure:

project or work activities that allow the candidate to apply protocol knowledge to specific event management, tourism or hospitality situations.

Assessment Methods 

Assessment methods must be chosen to ensure that knowledge of protocol can be practically demonstrated. Methods must include assessment of knowledge as well as assessment of practical skills.

The following examples are appropriate for this unit:

case studies and projects to assess ability to apply knowledge of protocol to different workplace situations

oral or written questions to assess knowledge of protocol for different situations

review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.

Key Competencies 

Key Competencies are an integral part of all workplace competencies. The table below describes those applicable to this unit. Trainers and assessors should ensure that they are addressed in training and assessment.

Level 1 = Perform Level 2 = Administer and Manage Level 3 = Design and Evaluate

Key Competencies 

Collecting , Organising and Analysing Information 

For example:

Determining the protocol information required for a particular event (2)

Communicating Ideas and Information 

For example:

Advising colleagues about protocol requirements for a given event (1)

Planning and Organising Activities 

For example:

Integrating protocol into event organisation activities (1)

Working with Others and in Teams 

For example:

Liaising with protocol officers from a government department (1)

Using Mathematical Ideas and Techniques 

Not Applicable

Solving Problems 

For example:

Finding protocol information in relation to a totally unknown situation (1)

Using Technology 

For example:

Using the Internet to source protocol information (1)

Range Statement

This unit applies to all tourism and hospitality enterprises. The following explanations identify how this unit may be applied in different workplaces, sectors and circumstances.

Sources of information on protocol may include :

libraries

Internet

Federal, State and Local Government protocol departments

Aboriginal Land Councils

Australia Day Councils

Office of the United Nations.

Work activities that require integration of protocol may include :

issuing invitations

preparing running sheets

preparation of briefing papers

liaison with dignitaries and officials

correspondence to dignitaries and officials

providing various services during the conduct of an event (e.g. on-site management, service of food and beverage).

Functions where protocols need to be used may include :

civic receptions

formal parades

freedom of city ceremonies

national day receptions

citizenship ceremonies

private functions.

This unit applies to all tourism and hospitality enterprises. The following explanations identify how this unit may be applied in different workplaces, sectors and circumstances.

Sources of information on protocol may include :

libraries

Internet

Federal, State and Local Government protocol departments

Aboriginal Land Councils

Australia Day Councils

Office of the United Nations.

Work activities that require integration of protocol may include :

issuing invitations

preparing running sheets

preparation of briefing papers

liaison with dignitaries and officials

correspondence to dignitaries and officials

providing various services during the conduct of an event (e.g. on-site management, service of food and beverage).

Functions where protocols need to be used may include :

civic receptions

formal parades

freedom of city ceremonies

national day receptions

citizenship ceremonies

private functions.

Unit Sector(s)

Not applicable.