Modification History
Not applicable.
Unit Descriptor
This unit deals with the skills and knowledge to provide a site briefing or scripted commentary for customers. As such, it requires the application of basic group communication and presentation techniques and the ability to deliver information effectively in a group situation. Generally the information would have been prepared or scripted by others. The unit does not therefore include the skills to develop and present commentaries or activities to the level required by a fully competent Guide. Those skills are found in the units THTFTG06B Prepare and present tour commentaries or activities and THTPPD05B Plan and develop interpretive activities.
This unit deals with the skills and knowledge to provide a site briefing or scripted commentary for customers. As such, it requires the application of basic group communication and presentation techniques and the ability to deliver information effectively in a group situation. Generally the information would have been prepared or scripted by others. The unit does not therefore include the skills to develop and present commentaries or activities to the level required by a fully competent Guide. Those skills are found in the units THTFTG06B Prepare and present tour commentaries or activities and THTPPD05B Plan and develop interpretive activities
Application of the Unit
Not applicable.
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Not applicable.
Employability Skills Information
Not applicable.
Elements and Performance Criteria Pre-Content
Not applicable.
Elements and Performance Criteria
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Elements and Performance Criteria |
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Element |
Performance Criteria |
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1 |
Present information to customers |
1.1 |
Welcome customers courteously according to enterprise procedures. |
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1.2 |
Provide customers with comprehensive, accurate and relevant information including any special requirements or directions. |
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1.3 |
Outline health and safety requirements according to enterprise procedures and specific restrictions. |
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1.4 |
Prepare customers appropriately for potential environment changes and situations which may occur. |
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1.5 |
Answer customer questions. in a courteous and friendly manner. |
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2 |
Enhance the presentation of information |
2.1 |
Use communication and presentation techniques to enhance customer enjoyment of the experience |
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2.2 |
Ensure that personal presentation, appearance and grooming is appropriate to the environment. |
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2.3 |
Use positive and welcoming body language to the customer. |
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2.4 |
Show cultural and social sensitivity during the briefing. |
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2.5 |
Make use of technical presentation resources and use these correctly. |
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3 |
Liaise with team members |
3.1 |
Maintain communication and co-operation with other team members/operators to ensure safe and efficient operations. |
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3.2 |
Give correct and accurate signals where appropriate. |
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Required Skills and Knowledge
Not applicable.
Evidence Guide
Essential Knowledge and Skills to be Assessed
The following skills and knowledge must be assessed as part of this unit:
health and safety requirements for specific events/locations
emergency procedures for specific events/locations
instructions to be given to customers
basic group presentation techniques including:
voice projection
body language
tailoring language to meet different group needs.
Linkages to Other Units
This unit has strong linkages to other Attractions and Theme Park units and combined training and assessment may be appropriate. For example:
THTFAT04B Operate a ride location
THTFAT06B Maintain safety in water based rides
THTFAT10B Operate an animal enclosure/exhibit
Critical Aspects of Assessment
Evidence of the following is critical:
knowledge of health, safety and emergency procedures
ability to clearly communicate information to customers
ability to use simple group presentation techniques to enhance briefing
Context of Assessment and Resource Implications
Assessment must ensure:
demonstration of skills through the presentation of a briefing or scripted commentary in an environment where such an event would generally take place (i.e. at a visitor site, within an attraction)
use of appropriate equipment to provide the briefing or scripted commentary.
Assessment Methods
Assessment methods must be chosen to ensure that the skills required to conduct a pre-event briefing can be practically demonstrated. Methods must include assessment of knowledge as well as assessment of practical skills.
The following examples are appropriate for this unit:
direct observation of the candidate providing a briefing or scripted commentary
written or oral questions or interview to test knowledge of occupational health and safety issues and requirements
review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.
Key Competencies in this Unit
Key competencies are built into all workplace competencies. The table below describes those applicable to this unit. Trainers and assessors should ensure that they are addressed in training and assessment.
Level 1 = Perform Level 2 = Administer and Manage Level 3 = Design and Evaluate
Key Competencies
Collecting , Organising and Analysing Information
For example:
Reviewing scripted information in preparation for delivery (1)
Communicating Ideas and Information
For example:
Delivering information on health and safety requirements or site features (2)
Planning and Organising Activities
For example:
Organizing a series of briefings (1)
Working with Others and in Teams
For example:
Co-ordinating timings with colleagues (1)
Using Mathematical Ideas and Techniques
For example:
Timing the delivery length of a briefing (1)
Solving Problems
For example:
Dealing with a situation when amplification equipment fails (1)
Using Technology
For example:
Using a microphone to deliver the briefing (1)
Essential Knowledge and Skills to be Assessed
The following skills and knowledge must be assessed as part of this unit:
health and safety requirements for specific events/locations
emergency procedures for specific events/locations
instructions to be given to customers
basic group presentation techniques including:
voice projection
body language
tailoring language to meet different group needs.
Linkages to Other Units
This unit has strong linkages to other Attractions and Theme Park units and combined training and assessment may be appropriate. For example:
THTFAT04B Operate a ride location
THTFAT06B Maintain safety in water based rides
THTFAT10B Operate an animal enclosure/exhibit
Critical Aspects of Assessment
Evidence of the following is critical:
knowledge of health, safety and emergency procedures
ability to clearly communicate information to customers
ability to use simple group presentation techniques to enhance briefing
Context of Assessment and Resource Implications
Assessment must ensure:
demonstration of skills through the presentation of a briefing or scripted commentary in an environment where such an event would generally take place (i.e. at a visitor site, within an attraction)
use of appropriate equipment to provide the briefing or scripted commentary.
Assessment Methods
Assessment methods must be chosen to ensure that the skills required to conduct a pre-event briefing can be practically demonstrated. Methods must include assessment of knowledge as well as assessment of practical skills.
The following examples are appropriate for this unit:
direct observation of the candidate providing a briefing or scripted commentary
written or oral questions or interview to test knowledge of occupational health and safety issues and requirements
review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.
Key Competencies in this Unit
Key competencies are built into all workplace competencies. The table below describes those applicable to this unit. Trainers and assessors should ensure that they are addressed in training and assessment.
Level 1 = Perform Level 2 = Administer and Manage Level 3 = Design and Evaluate
Key Competencies
Collecting , Organising and Analysing Information
For example:
Reviewing scripted information in preparation for delivery (1)
Communicating Ideas and Information
For example:
Delivering information on health and safety requirements or site features (2)
Planning and Organising Activities
For example:
Organizing a series of briefings (1)
Working with Others and in Teams
For example:
Co-ordinating timings with colleagues (1)
Using Mathematical Ideas and Techniques
For example:
Timing the delivery length of a briefing (1)
Solving Problems
For example:
Dealing with a situation when amplification equipment fails (1)
Using Technology
For example:
Using a microphone to deliver the briefing (1)
Range Statement
This unit applies mainly to the tourist attractions and theme park sector of the tourism industry but may also be appropriate in other contexts. The following explanations identify how this unit may be applied in different workplaces and circumstances.
Briefings or scripted commentaries may used in the following contexts :
site tours
shows or entertainment sessions
safety briefings
rides
demonstrations
crowd information sessions.
Health and safety requirements may be related to :
dress restrictions
areas which are off-limits
guidance on using equipment
emergency procedures
restrictions on talking or making noise in an area.
Communication resources may include :
microphone
loud speaker
video presentation
monitors
actors - scripted show.
This unit applies mainly to the tourist attractions and theme park sector of the tourism industry but may also be appropriate in other contexts. The following explanations identify how this unit may be applied in different workplaces and circumstances.
Briefings or scripted commentaries may used in the following contexts :
site tours
shows or entertainment sessions
safety briefings
rides
demonstrations
crowd information sessions.
Health and safety requirements may be related to :
dress restrictions
areas which are off-limits
guidance on using equipment
emergency procedures
restrictions on talking or making noise in an area.
Communication resources may include :
microphone
loud speaker
video presentation
monitors
actors - scripted show.
Unit Sector(s)
Not applicable.
