Unit of competency details

SRXGCST03A - Process client complaints (Release 1)

Summary

Usage recommendation:

Superseded

Mapping:

Mapping	Notes	Date
Is superseded by SISXCCS201A - Provide customer service	N Based on SRXGCST03A but not equivalent. Unit outcomes expanded to focus on the provision of customer service in addition to complaint handling.	06/Jun/2011

Releases:

Release	Release date
1 1 (this release)	16/Jan/2003

Delivery:

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Training packages that include this unit

CodeSort Table listing Training packages that include this unit by the Code column	TitleSort Table listing Training packages that include this unit by the Title column	Release
SRS03 - Sport Industry Training Package (Superseded by SIS10)	Sport Industry Training Package (Superseded by SIS10)	1.0

Classifications

Scheme	Code	Classification value
ASCED Module/Unit of Competency Field of Education Identifier	080501	Sales

Classification history

Scheme	Code	Classification value	Start date	End date
ASCED Module/Unit of Competency Field of Education Identifier	080501	Sales	16/Jan/2003

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