Modification History
The version details of this endorsed unit of competency set are in the table below. The latest information is at the top.
Version |
Comments |
1.2 |
Correction to mapping to show non equivalence. |
1.0 |
N Replaces and is not equivalent to SITXMGT001A Monitor work operations. Minor adjustments to expression of content to streamline and improve unit. Added sustainability and innovation plus extra focus on supervising others. |
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to oversee and monitor the quality of day-to-day work. It requires the ability to communicate effectively with team members, plan and organise operational functions and solve problems.
Application of the Unit
This unit applies to all industry sectors, and to individuals operating at a team leading, supervisory or frontline management level.
Licensing/Regulatory Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Not applicable.
Elements and Performance Criteria
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
1. Monitor and improve workplace operations. |
1.1 Monitor efficiency and service levels through close contact with day to day operations. 1.2 Ensure that workplace operations support overall organisation goals and quality assurance initiatives. 1.3 Identify quality problems and issues and make appropriate adjustments to procedures and systems , with relevant approvals. 1.4 Proactively consult with colleagues about ways to improve efficiency and service levels, including potential for new technologies and other innovations. 1.5 Provide feedback to colleagues and management to inform future planning. 1.6 Identify and take opportunities to evaluate current and emerging industry trends and practices for relevance to own work situation. 1.7 Assess and respond to opportunities to improve sustainability of day-to-day operations. |
2. Plan and organise workflow. |
2.1 Assess current workloads, and schedule work to maximise efficiency and customer service quality within budget constraints. 2.2 Delegate work according to principles of delegation . 2.3 Assess workflow and progress against agreed objectives and timelines. 2.4 Assist colleagues in prioritisation of workload through supportive feedback and coaching. 2.5 Provide timely input to appropriate management regarding staffing needs. |
3. Monitor and support team members. |
3.1 Monitor team and individual performance against agreed goals and objectives. 3.2 Pro-actively share information, knowledge and experiences with team members. 3.3 Challenge and test ideas within the team in a positive and collaborative way. 3.4 Provide feedback, coaching and support to team members. 3.5 Complete and submit workplace records as required. |
4. Solve problems and make decisions. |
4.1 Identify and analyse workplace problems from an operational and customer service perspective. 4.2 Initiate short term action to resolve immediate problem where appropriate. 4.3 Analyse problems for long term impact, and assess and action potential solutions in consultation with relevant colleagues. 4.4 Where a team member raises a problem, encourage individual participation in solving it. 4.5 Take follow up action to monitor effectiveness of solutions. |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the ability to:
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Context of and specific resources for assessment |
Assessment must ensure use of:
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Method of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
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Guidance information for assessment |
The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:
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Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Procedures and systems may relate to: |
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Sustainability may be: |
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Principles of delegation may relate to: |
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Workplace records may include: |
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Workplace problems may include: |
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Unit Sector(s)
Cross-Sector
Competency Field
Management and Leadership