Modification History
Not applicable.
Unit Descriptor
Unit descriptor |
This unit describes the performance outcomes, skills and knowledge required to understand and use a language for predictable routine communication in speaking and listening in a language other than English in tourism and hospitality workplaces. It covers the speaking and listening language skills required to conduct routine tasks and provide simple factual information and instructions. This unit can be used for training delivery and assessment of routine oral proficiency in any language other than English. There is no direct parity with any formal language proficiency ratings or assessment framework, but this unit broadly relates to International Second Language Proficiency Ratings (ISLPR) 1+ to 2. This unit is the second in a hierarchical set of four units dealing with oral communication and cultural skills in a language other than English, ranging from entry to fluency and increasing in complexity with the level of linguistic and cultural ability. These units do not align with Australian Qualifications Framework (AQF) levels and do not include interpreting or translating, which are higher-level specialist skills. |
Application of the Unit
Application of the unit
This unit applies to individuals working in any industry context and at many different levels of responsibility. Frontline, supervisory or management personnel may use the language skills described in this unit.
This unit may be customised for training delivery and assessment of proficiency in any language.
However, for reporting purposes, recognition is limited to those languages listed below which are of importance to the tourism industry.
A specific code has been allocated for each of these languages, as detailed below. In addition, each language must be indicated in brackets after the unit title.
For example: SITXLAN206A Conduct routine workplace oral communication in a language other than English (French).
SITXLAN201A |
(Arabic) |
SITXLAN202A |
(Indonesian) |
SITXLAN203A |
(Cantonese) |
SITXLAN204A |
(Dutch) |
SITXLAN205A |
(Finnish) |
SITXLAN206A |
(French) |
SITXLAN207A |
(German) |
SITXLAN208A |
(Greek) |
SITXLAN209A |
(Hindi) |
SITXLAN210A |
(Hungarian) |
SITXLAN211A |
(Italian) |
SITXLAN212A |
(Japanese) |
SITXLAN213A |
(Korean) |
SITXLAN214A |
(Malay) |
SITXLAN215A |
(Mandarin) |
SITXLAN216A |
(Polish) |
SITXLAN217A |
(Portuguese) |
SITXLAN218A |
(Russian) |
SITXLAN219A |
(Serbian) |
SITXLAN220A |
(Spanish) |
SITXLAN221A |
(Swedish) |
SITXLAN222A |
(Swiss German) |
SITXLAN223A |
(Taiwanese) |
SITXLAN224A |
(Thai) |
SITXLAN225A |
(Turkish) |
SITXLAN226A |
(Croatian) |
SITXLAN227A |
(Bosnian) |
SITXLAN228A |
(Australian Indigenous languages) |
SITXLAN229A |
(AUSLAN) |
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Prerequisite units |
Nil |
Employability Skills Information
Employability skills |
The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge and/or the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
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1 |
Communicate in a language other than English with customers and colleagues to provide customer service. |
1.1 |
Identify the specific language needed in order to conduct routine communications . |
1.2 |
Understand and use appropriate courtesy expressions with customers or colleagues. |
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1.3 |
Give basic and factual information, provide simple explanations of problems and their causes, and offer apologies when required. |
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1.4 |
Make introductions according to the business of the workplace. |
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1.5 |
Seek clarification from customers and colleagues when required, using simple terms. |
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1.6 |
Provide simple advice on workplace events and topical and familiar matters . |
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2 |
Communicate with customers and colleagues to conduct routine transactions. |
2.1 |
Understand and use key words, phrases, gestures and sentences to communicate . |
2.2 |
Support communication by reference to, and basic explanation of, specific workplace materials and visual information . |
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2.3 |
Identify need for and seek assistance from others with appropriate language skills in order to better communicate. |
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3 |
Give simple directions and instructions. |
3.1 |
Provide clear, succinct and easy to follow simple directions and instructions at an appropriate pace and in a correctly ordered sequence. |
3.2 |
Support communication with the use of appropriately sequenced expressions and questions to emphasise or clarify directions and instructions. |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This section describes the essential skills and knowledge and their level, required for this unit. |
The following skills must be assessed as part of this unit:
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The following knowledge must be assessed as part of this unit:
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Evidence Guide
EVIDENCE GUIDE |
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The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
There are three critical considerations for the assessment of this unit.
Evidence of the following is essential:
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Context of and specific resources for assessment |
Assessment must ensure:
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Methods of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
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Assessing employability skills |
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts. Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role. |
Range Statement
The relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. |
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Routine communications may include: |
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Courtesy expressions may include: |
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Topical and familiar matters may include: |
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Communicate must include: |
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Workplace materials and visual information may include: |
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Simple directions and instructions may include: |
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Unit Sector(s)
Sector |
Cross-Sector |
Competency field
Competency field |
Languages other than English |