Unit of competency details
SITXHRM001 - Coach others in job skills (Release 1)
Summary
Usage recommendation:
Superseded
Releases:
| 1 1 (this release) |
03/Mar/2016 |
Companion volumes:
Unit of competency
Assessment requirements
Training packages that include this unit
Qualifications that include this unit
Skill sets that include this unit
Classifications
Classification history
| ASCED Module/Unit of Competency Field of Education Identifier | 080303 | Human Resource Management | 09/Aug/2016 | |
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Unit of competency
Modification History
Not applicable.
Application
This unit describes the performance outcomes, skills and knowledge required to provide on-the-job coaching to colleagues. It requires the ability to explain and demonstrate specific skills, knowledge and procedures and monitor the progress of colleagues until they are able to operate independently of the coach.
The unit applies to experienced operational personnel and to supervisors and managers who informally train other people in new workplace skills and procedures.
It applies to all tourism, hospitality and event sectors.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Pre-requisite Unit
Nil
Competency Field
Human Resource Management
Unit Sector
Cross-Sector
Elements and Performance Criteria
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ELEMENTS
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PERFORMANCE CRITERIA
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Elements describe the essential outcomes.
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Performance criteria describe the performance needed to demonstrate achievement of the element.
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1. Prepare for on-the-job coaching.
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1.1.Identify need for coaching based on a range of factors.
1.2.Identify specific coaching needs through discussion with colleague and organise coaching sessions.
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2. Coach colleagues on-the-job.
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2.1.Explain overall purpose of coaching to colleague.
2.2.Explain and demonstrate specific skills.
2.3.Communicate required knowledge and check colleague understanding.
2.4.Advise organisational procedures for completing workplace tasks.
2.5.Provide colleague with opportunity to practise skill and ask questions.
2.6.Provide feedback in constructive and supportive manner.
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3. Follow-up coaching.
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3.1.Monitor progress of new workplace skills and provide supportive assistance.
3.2.Report progress to the appropriate person.
3.3.Identify performance problems or difficulties with coaching and rectify or refer to appropriate person for follow-up.
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Foundation Skills
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Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
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SKILLS
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DESCRIPTION
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Reading skills to:
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- review workplace documentation completed by colleague.
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Oral communication skills to:
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- use active listening and open questioning techniques to confirm understanding.
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Numeracy skills to:
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- calculate adequate time required for coaching and for the colleague to complete required tasks.
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Planning and organising skills to:
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- complete own work tasks within designated timeframes and simultaneously coach others in their job skills.
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Unit Mapping Information
SITXHRM301 Coach others in job skills
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=68c40a93-e51d-4e0f-bc06-899dff092694
Assessment requirements
Modification History
Not applicable.
Performance Evidence
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
- provide effective on-the job coaching to four different colleagues
- address identified performance problems or difficulties experienced by colleagues in each of the above coaching sessions and rectify or refer as appropriate
- evaluate colleagues’ performance and provide constructive feedback as part of above coaching sessions
- demonstrate the following during each of the above coaching activities:
- clear communication and demonstration of the organisational tasks required of the colleague
- completion of training within commercial time constraints
- application of the key principles of training.
Knowledge Evidence
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
- communication techniques suitable to a workplace training context
- objectives and scope of the coaching
- factors which impact need for coaching:
- direction from colleagues
- own observation and workplace experience
- request for coaching from colleagues to be coached
- key principles of training:
- explanation
- demonstration
- review
- listening to trainee explanation
- observing and evaluating trainee demonstration
- providing feedback
- legislative work health and safety and hygiene requirements
- possible causes of performance problems or difficulties:
- breakdown in communication
- inappropriate circumstances for coaching
- insufficient opportunity to practice
- language or cultural barriers
- shyness or lack of confidence.
Assessment Conditions
Skills must be demonstrated in an operational environment with colleagues requiring coaching. This can be:
- an industry workplace
- a simulated industry environment.
Assessment must ensure access to:
- work tasks in which to coach others
- colleagues in need of training; these can be:
- colleagues in an industry workplace who are assisted by the individual during the assessment process; or
- individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=68c40a93-e51d-4e0f-bc06-899dff092694
