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Unit of competency details

SITXHRM001 - Coach others in job skills (Release 1)

Summary

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes and is equivalent to SITXHRM301 - Coach others in job skills• Equivalent • Unit updated to meet the Standards for Training Packages. 02/Mar/2016

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 03/Mar/2016


Training packages that include this unit

Qualifications that include this unit

CodeTitleSort Table listing Qualifications that include this unit by the Title columnRelease
SIT40816 - Certificate IV in Asian CookeryCertificate IV in Asian Cookery 
SIT40716 - Certificate IV in PatisserieCertificate IV in Patisserie 
SIT40616 - Certificate IV in Catering OperationsCertificate IV in Catering Operations 
SIT40516 - Certificate IV in Commercial CookeryCertificate IV in Commercial Cookery 
SIT40416 - Certificate IV in HospitalityCertificate IV in Hospitality 
SIT40316 - Certificate IV in Holiday Parks and ResortsCertificate IV in Holiday Parks and Resorts 
SIT40216 - Certificate IV in GuidingCertificate IV in Guiding 
SIT40116 - Certificate IV in Travel and TourismCertificate IV in Travel and Tourism 
SIT31116 - Certificate III in Asian CookeryCertificate III in Asian Cookery 
SIT31016 - Certificate III in PatisserieCertificate III in Patisserie 
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Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080303 Human Resource Management  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080303 Human Resource Management  09/Aug/2016 
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Unit Of competency

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to provide on-the-job coaching to colleagues. It requires the ability to explain and demonstrate specific skills, knowledge and procedures and monitor the progress of colleagues until they are able to operate independently of the coach.

The unit applies to experienced operational personnel and to supervisors and managers who informally train other people in new workplace skills and procedures.

It applies to all tourism, hospitality and event sectors.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Human Resource Management

Unit Sector

Cross-Sector

Elements and Performance Criteria

ELEMENTS 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for on-the-job coaching.

1.1.Identify need for coaching based on a range of factors.

1.2.Identify specific coaching needs through discussion with colleague and organise coaching sessions.

2. Coach colleagues on-the-job.

2.1.Explain overall purpose of coaching to colleague.

2.2.Explain and demonstrate specific skills.

2.3.Communicate required knowledge and check colleague understanding.

2.4.Advise organisational procedures for completing workplace tasks.

2.5.Provide colleague with opportunity to practise skill and ask questions.

2.6.Provide feedback in constructive and supportive manner.

3. Follow-up coaching.

3.1.Monitor progress of new workplace skills and provide supportive assistance.

3.2.Report progress to the appropriate person.

3.3.Identify performance problems or difficulties with coaching and rectify or refer to appropriate person for follow-up.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.

SKILLS 

DESCRIPTION 

Reading skills to:

  • review workplace documentation completed by colleague.

Oral communication skills to:

  • use active listening and open questioning techniques to confirm understanding.

Numeracy skills to:

  • calculate adequate time required for coaching and for the colleague to complete required tasks.

Planning and organising skills to:

  • complete own work tasks within designated timeframes and simultaneously coach others in their job skills.

Unit Mapping Information

SITXHRM301 Coach others in job skills

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=68c40a93-e51d-4e0f-bc06-899dff092694

 

Assessment requirements

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

  • provide effective on-the job coaching to four different colleagues
  • address identified performance problems or difficulties experienced by colleagues in each of the above coaching sessions and rectify or refer as appropriate
  • evaluate colleagues’ performance and provide constructive feedback as part of above coaching sessions
  • demonstrate the following during each of the above coaching activities:
  • clear communication and demonstration of the organisational tasks required of the colleague
  • completion of training within commercial time constraints
  • application of the key principles of training.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

  • communication techniques suitable to a workplace training context
  • objectives and scope of the coaching
  • factors which impact need for coaching:
  • direction from colleagues
  • own observation and workplace experience
  • request for coaching from colleagues to be coached
  • key principles of training:
  • explanation
  • demonstration
  • review
  • listening to trainee explanation
  • observing and evaluating trainee demonstration
  • providing feedback
  • legislative work health and safety and hygiene requirements
  • possible causes of performance problems or difficulties:
  • breakdown in communication
  • inappropriate circumstances for coaching
  • insufficient opportunity to practice
  • language or cultural barriers
  • shyness or lack of confidence.

Assessment Conditions

Skills must be demonstrated in an operational environment with colleagues requiring coaching. This can be:

  • an industry workplace
  • a simulated industry environment.

Assessment must ensure access to:

  • work tasks in which to coach others
  • colleagues in need of training; these can be:
  • colleagues in an industry workplace who are assisted by the individual during the assessment process; or
  • individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=68c40a93-e51d-4e0f-bc06-899dff092694