Modification History
The version details of this endorsed unit of competency set are in the table below. The latest information is at the top.
Version |
Comments |
1.0 |
N Replaces but is not equivalent to SITXEVT003B Process and monitor event registrations. Re-worked Elements, Performance Criteria, Required skills and Required knowledge to more fully articulate content. New Element 2 covers amending and updating registrations. Re-worked Evidence Guide to better articulate rigorous assessment requirements. |
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to process attendee registrations for events and administer these through to finalisation. It requires the ability to record customer information, monitor attendance numbers, generate sales and operational reports and issue customer documents for event attendance.
Application of the Unit
Events are diverse in nature and this unit is relevant to any type of event coordinated in any industry context, including the tourism, hospitality, sport, cultural and community sectors.
This unit applies to event operations personnel who operate with some level of independence and under limited supervision. They may work in event management companies, in event venues, or in organisations which organise their own events.
Licensing/Regulatory Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements and Performance Criteria
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
1. Process registrations. |
1.1 Interpret and accurately process event registrations according to organisational procedures and timelines. 1.2 Identify, collect and process missing customer information within appropriate timelines. 1.3 Offer alternatives for unavailable registrations including waitlist options. 1.4 Answer enquiries about costs and other event details. 1.5 Record customer details using appropriate systems and technology. 1.6 File the event registration according to system or procedural requirements. |
2. Update registrations. |
2.1 Accurately update financial status of the registration. 2.2 Accept, process and record any customer requests for amendments or cancellations. 2.3 Provide details of amendment or cancellation conditions and charges and confirm customer understanding. |
3. Monitor and report on registrations. |
3.1 Monitor registrations and generate registration reports for relevant personnel. 3.2 Proactively identify and report on problems emerging from attendance information. 3.3 Take action to address attendance issues according to individual responsibility and organisational procedures. |
4. Produce final registration documentation. |
4.1 Check and finalise event registration details within designated timelines. 4.2 Prepare and issue customer documents within designated timelines. 4.3 Check all documentation for accuracy prior to issue and amend as necessary. 4.4 Generate and distribute final registration reports in agreed formats and styles according to procedures and timelines. 4.5 Minimise use of printed materials and maximise electronic transmission of all documents to reduce waste. |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the ability to:
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Context of and specific resources for assessment |
Assessment must ensure use of:
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Method of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
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Guidance information for assessment |
The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, organisation and job role, for example:
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Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Registrations may involve: |
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Event may include: |
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To update financial status may involve: |
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Registration reports may include information on: |
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Action may include: |
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Customer documents may include: |
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Final registration reports may include information on: |
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Unit Sector(s)
Cross-Sector
Competency Field
Events