Unit of competency details

SITXCOM004 - Address protocol requirements (Release 1)


Usage recommendation:
Is superseded by and equivalent to SITXCOM009 - Address protocol requirementsMinor changes to PE, KE and AC. 09/Jun/2022
Supersedes and is equivalent to SITXCOM301 - Address protocol requirements• Equivalent • Unit updated to meet the Standards for Training Packages. 02/Mar/2016

ReleaseRelease date
1 1 (this release) 03/Mar/2016

Qualifications that include this unit

CodeSort Table listing Qualifications that include this unit by the Code columnTitleSort Table listing Qualifications that include this unit by the Title columnUsage RecommendationRelease
SIT40316 - Certificate IV in Holiday Parks and ResortsCertificate IV in Holiday Parks and ResortsDeleted1-2 
SIT50416 - Diploma of Hospitality ManagementDiploma of Hospitality ManagementSuperseded1-2 
SIT30316 - Certificate III in GuidingCertificate III in GuidingSuperseded1-3 
SIT30116 - Certificate III in TourismCertificate III in TourismSuperseded1-3 
SIT50116 - Diploma of Travel and Tourism ManagementDiploma of Travel and Tourism ManagementSuperseded1-2 
SIT60316 - Advanced Diploma of Hospitality ManagementAdvanced Diploma of Hospitality ManagementSuperseded1-2 
SIT30416 - Certificate III in Holiday Parks and ResortsCertificate III in Holiday Parks and ResortsDeleted1-2 
SIT50316 - Diploma of Event ManagementDiploma of Event ManagementSuperseded
SIT40416 - Certificate IV in HospitalityCertificate IV in HospitalitySuperseded1-2 
AHC32516 - Certificate III in Aboriginal Sites WorkCertificate III in Aboriginal Sites WorkSuperseded1-2 
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SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080701 Tourism  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080701 Tourism  09/Aug/2016 
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Unit of competency

Modification History

Not applicable.


This unit describes the performance outcomes, skills and knowledge required to source and access information on protocol requirements to fulfil any sales or operational need. It requires the ability to identify appropriate information sources, access and interpret specific details of protocol requirements, and coordinate the use of protocol.

The unit applies to many tourism, travel, hospitality and event sectors and is particularly relevant to events, function coordination, tour operations and tour guiding.

Protocol affects a broad range of business and government activity and the breadth and depth of protocol knowledge required will vary. This unit does not require in-depth knowledge of protocol requirements, but rather focuses on the ability to collect and interpret protocol information.

This unit applies to a range of people working independently or with limited guidance, including tour and event coordinators and managers, tour guides, and front of house or duty managers.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit


Competency Field

Communication and Teamwork

Unit Sector


Elements and Performance Criteria



Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Source information on appropriate protocol requirements.

1.1.Assess the need for protocol to be followed for the particular situation.

1.2.Identify relevant sources of protocol information.

1.3.Liaise with customers to determine appropriate protocol.

1.4.Interpret relevant protocol information to inform work practice.

2. Coordinate the use of protocol.

2.1.Identify specific work activities requiring a particular protocol to be observed.

2.2.Provide protocol briefings to staff and suppliers.

2.3.Coordinate the use of correct protocol for the delivery of product or service.

3. Update knowledge of protocol.

3.1.Identify and use opportunities to update protocol knowledge.

3.2.Share updated knowledge with customers and colleagues as required.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.



Reading skills to:

  • interpret unfamiliar and complex protocol information.

Writing skills to:

  • compose correspondence reflecting correct protocols, when preparing correspondence to dignitaries and officials, invitations, and team briefing papers.

Oral communication skills to:

  • liaise with customers, clients, their agents and personal assistants to confirm protocol requirements
  • address dignitaries and officials using appropriate language.

Self-management skills to:

  • take responsibility for meeting protocol requirements.

Unit Mapping Information

SITXCOM301 Address protocol requirements


Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=68c40a93-e51d-4e0f-bc06-899dff092694


Assessment requirements

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

  • source accurate information on protocol requirements for at least two of the following:
  • organising an event or function, such as a meeting, reception or tour
  • organising accommodation
  • issuing marketing materials reflecting correct titles of dignitaries
  • meeting the requirements of dignitaries and officials
  • meeting the requirements of entertainers and masters of ceremony
  • integrate protocol requirements into oral and written material for each of the above
  • update and integrate knowledge of protocol when organising each of the above.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

  • main types of civic functions held in Australia
  • importance and role of protocol in different business situations
  • key sources of information on protocol for:
  • Australian honours system:
  • order of precedence
  • ranks and forms of address
  • wearing of honours and medals
  • involvement of Indigenous Australians and other cultural groups in business activities
  • correct use of national and state symbols:
  • flags
  • anthems
  • military salutes
  • forms of address for different dignitaries and officials, both for written correspondence and in oral communication
  • sources of protocol information:
  • Aboriginal Land Councils
  • Australia Day Council
  • customers, clients, their agents and personal assistants
  • federal, state or territory, and local government protocol departments
  • internet
  • libraries
  • Office of the United Nations
  • specific work activities impacted by protocol requirements:
  • addressing and introducing dignitaries and officials
  • correspondence to dignitaries and officials
  • issuing invitations
  • liaison with dignitaries and officials
  • preparing:
  • briefing papers
  • marketing materials
  • running sheets
  • protocols for the following different situations:
  • invitations to dignitaries and officials
  • arrival procedures, for heads of state or government officials
  • introduction protocols and order of speakers
  • order of precedence for official guests
  • seating arrangements
  • dress styles
  • opportunities to update protocol knowledge:
  • informal networking with colleagues
  • internet research
  • reading relevant journals.

Assessment Conditions

Skills must be demonstrated in an operational tourism, travel, hospitality or events environment. This can be:

  • an industry workplace
  • a simulated industry environment.

Assessment must ensure access to:

  • current protocol information relevant to organisation.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.


Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=68c40a93-e51d-4e0f-bc06-899dff092694